Is Apple's behavior ILLEGAL?? - iMac Pro Repair Pt. 2
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- Опубліковано 13 тра 2024
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Sound effects provided by www.freesfx.co.uk/sfx/ - Наука та технологія
*puts ram in socket*
Apple:
"dO YoU hAvE A LIcEnCE FoR ThAT"
Apple: StOP yOu ViOLAteD ThE laW!
Apple: We WiLL sUe yoU m8
YoU aRE NoT suppOSed tO be So gAy To oPen THa FaKiNg MAc yOu StuPid BLyat
No
sToP! YoU vIoLaTeD tHe LaW! sErVe YoUr FiNe Or PaY wItH yOuR bLoOd!
"A Mac is not special"
You're absolutely right
They are! ... They're specially scum bag in the industry.
Laughs in Threadripper 64GB
@@notlNSIGHT minus the 8th grader syndrome, yeah you can literally get a build thats more than 2x better with just half the price
It's overpriced shit
@@buranku9459 um I'm a 9th grader and I looooveee MacBooks. Pc is trashhhhh........ JKJK. MacBook and apple shit, PC and Android gang
All those fanboys at “Apple Insider” leaping to the defence of a corporation that doesn’t give a shit about them in the blind hope they get noticed by Sensei Tim Cook is just sad.
There. 69 likes.
Yea that was an awful article
i think they are getting paid by them or have some privileges to simp for them
Sensei Tim Cook? More like Sensei Tim No-Cock
@@articfrost3428 really? just gonna ignore something as easy as Tim Crook? and go for that instead?
I worked for an AASP around 2013 and we couldn't even order the little rubber feet from the MacBook Pro to keep in stock, thats how extreme they are
Lol wtf
wtf is wrong with apple
@@iamgood5642 What wrong? Their brain of course.
Wtf lol, that ridiculous
Steve Jobs is rolling in his grave
It’s like saying you bought this $20,000 car but one part is broken and the hassle to fix it would cost $25,000
Come on bruh that’s a straight scam
Ikr
Mmm i would just buy a new car
🤷🏽♀️
@@genericchannel126 exactly what Apple wants you to do. Buy another apple product so they can make more money
@@seanwatts392 He got it
Generic channel is a bit confused, but he got the spirt
Meanwhile if a part in my PC stops working, I can buy a replacement part and repair it myself. Repairing your own devices is a right, not a privilege.
The problem is that everything is proprietary and apple spends so much effort to prevent an aftermarket supply. They might as well brick a whole system if you so much as unscrew a screw.
Not in iWorld dude!
yes and even if i cant, i can easily take it to a store that can do it for cheap
@@turtlelore2 I wonder why the pc market haven't had this issue...
in ishit world thats illegal hacking
In another world.
Third party: Replaces your tires.
Honda: I'm sorry, you were not authorised to buy those tires. We are gonna fine you 8k.
Tesla is basically doing that right now. Only certified technicians can work on their cars and there are no spare parts. Every nut and bolt that goes on a Tesla vehicle is meticulously approved by their service department before it leaves a Tesla factory and ends up in the hands of a certified technician. Obviously I’m exaggerating a bit, but it’s still true. TFL backed their model 3 into a wall and it took like two months for them to get it repaired. On any other car, that would have been like 2 days at a body shop for a couple of body panels and a tail light
@@Jaymac720 apple cars
@@Jaymac720 tbf tesla has been slandered so often by people that they really cant afford to leave anything to chance hell they almost had to sue top gear for slander by literally just driving one of their cars like a grandma and saying it was a bad car. One reviewer even faked running out of power and having to get his car towed
@@charliebaker1427 Tesla didn't win that lawsuit. It was a slapp suit designed to punish top gear for a negative review. Tesla and Elon Musk are just as bad as Apple.
Hey you got the stuff man?
*Pulls ram sticks from pockets slightly*
Brand New, 8 gigs each, straight from my apple supplier
The ram sticks then self-destruct
Lmfao
Drug deals are easier than dealing apple parts in states
My iphone screen wouldn't turn on no matter what I did so I took it to apple. They said they couldn't fix it and I would have to buy a brand new iphone. I ended up taking it to a repair shop next door and they fixed it for $100 and its still working a year later. Honestly apple sucks for repairs.
I just don't like apple in general.
Apple sucks period.
But they are briliant at designing devices full of points of failure xD
Lot of people I know with cracked screen replace it with cheap Sony or non Apple screens instead. Works like a charm
Jisshnu Subramaniam excuse me, what apple screens? They are using screens from samsung
Linus: "Hi, I'd like to pay to get this iMac repaired."
Apple: "That's not good enough. You have to beg and lick our feet first, and *THEN* maybe I'll consider taking your money."
sounds so true lol
Shame apple users do exactly that 🤷🏻♂️
@@germoroxy9277 ikr
and still make you pay more in repairs than you paid for the entire system.
Honestly, I could call myself an Apple fanboy but this is just outright outrageous repairing your device is a right, not a privilege
Linus must be SO GRATEFUL of Anthony for breaking this iMac. This thing generated 1000x more engagement and views than a successful review.
Imagine disliking this. Every dislike is an Apple fanboy that cant accept the fact that Apple is a scummy company.
yeah this is bad but it doesn't make them a scummy company.. alot of company's are doing this. I've owned a bunch of apple products and ive never had any problems with any of them.. you cant trash a whole company over something like this
league of legands ik I also own tons of apple products and love them. It is wrong to think apple does not get away with ridiculous pricing and things like in the video
@@cameronbare1165 if u don’t think Apple is a company worth buying from then don’t buy their products
buuut it could also be ltt haters and nomatter what there are alwys dilikes on a video even if it is rescuing a puppy or something so comments like these confuse me
@@audreyfinigan4293 ey my guy. Why say something like that. Why not ask apple to be better so you can buy the products you like without being screwed for no reasons.
I just cancelled my iBook pro order after watching this when I told the store I wanted to cancel after watching this video they refused to cancel the order. I was forced to stop payment on the check.
Don't pay for something they are trying to sell you forcefully
Good choice man. You won't regret it
Why'd you call it an iBook? I literally looked up iBook and now I feel dumb.
@@StephenFasciani 😂😅😂🤣
yeah apple is very shady and i dont trust them so i prefer android
If you're really quite and you listen carefully, you can hear the faint sounds of a shit storm over at Apple as they try to figure out how Linus got his hands on a new logic board.
I can't hear anything. Because they are so full of shit that the shit doesn't move and can't make a sound
Sounds like they need to eat more fiber to get that shit moving.
They wont even have to worry about wiping.
Not really, They have serial numbers and if the repair was done correctly you have to flash the board with the serial number of the Mac as well. Used to be a certified repair tech back in 2010. All of these parts are tracked, They more than likely already know the shop or place that got them the board.
LMAO
"Macs are not special"
I am a Mac user, but even so, I can say this - that is one of the truest things I've ever heard
I love how he said "culture of fear" was spread throughout the organization. Please keep exposing Apple's injustice!
God I love the fact that I am in Asia. parts just seem to appear when you want them. uncertified repair people are all over here.
Brian Woodrow yeah lol
also no time to sue anyone
Shenzhen is really great when it comes to that.
If you can sell those parts you’d be rich.
@@desidius2003 its generally better the parts don't enter the western markets as the units would be shut down
Imagine actually leaping to Apple's defence in a scenario like this
I love apple and their products like their phones are real powerful
But their customer service is shit and it’s sad to call their geniuses well.. geniuses
@@dumtree3727 they are geniuses of trickery and unsuspecting pickpocketing
@@dumtree3727 iphones are hard (sometimes impossible) to repair, they have a locked-down OS that doesn't allow you to use your device properly. These two reasons are enough for me personally to never even touch them. They are toys for people who don't mind throwing their money into a trashcan. And I'm writing this from a $1500 laptop that's actually worth $1500, sitting near a $2500 desktop that's actually worth $2500. And I've spent that money not because I believe someone that the products are "good", but because I've actually tried the products beforehand and I know that they make my job and/or life more easy and comfortable. Granted, my phone's worth less than iphone because it's not a working tool but merely a thing to communicate with the internetz when I come out the house without my backpack on, but it's still better than modern iphones in every respect apart from the CPU/GPU (which can't be utilized on modern iphones for anything real because again, the os is locked). Apple scams people in every way possible, fully utilizing the Stockholm syndrome by making you believe that the unserviceable unupgradeable unprofessional shite you bought for 1.5x (or more) the market price is really worth it, it's not just about the customer service.
"HurR DuRr aNdrOid 3Rd WoRlD nIcE eMojIs lOL. my dAd BoUgHt mY iPhOne bRokE BoY"
Pablo Felix Jr. Up until 3 months ago I used and iPhone 5s
Drive to their corporate office, and film yourself throwing the iMac pro into their lobby
It’s like saying you bought this $20,000 car but one part is broken and the hassle to fix it would cost $25,000
Come on bruh that’s a straight scam
Ikr
I think they should fix.the component not replace the whole fucking Mac we should pay the price of the component not buy a whole new pc
@@icepooky8091 you can instead build a gaming computer and buy a nice prebuilt pc for maybe 3.000$ and use the rest for taxes
DONT GIVE ME IDEAS! My boss on this studio build project got one, instead of letting me make a custom system - geez what a POS (Both he AND the Mac - as he kinda neglected to pay) - I considered throwing it from the window, but the only recyclable would be the CPU,even the RAM's proprietary ffs!
Working for an AASP, this video describes it perfectly. Super frustrating getting any replacement parts in
If I'm not mistaken, those "Warranty void if removed" stickers are actually illegal, and have been for a few decades. They only do that because nobody knows about that and its not enforced at all.
Do you know the legislation that states this, or just assuming? I want to read into it.
They're illegal in the US, but in good ol' Canada I'm not so sure.
www.ftc.gov/news-events/press-releases/2018/04/ftc-staff-warns-companies-it-illegal-condition-warranty-coverage
www.digitaltrends.com/computing/ftc-warranty-stickers-illegal/
That digitaltrends website is toxic. It's so full of adds and shit being blocked by my browser... Thx chrome!
"a Mac is not special"
*Apple fanboys screech im unison*
Ok homestuck
@@rebelfriend6660 this man lost his computer when he accidentally broke his mouse, so he is now unable to use his computer. so sad.
He said nog magic, cause a lot of people love to talk about apple magic
Apple is trash.
Hi unison.
"Hey you"
*Opens coat* "need some mac parts?" "Remember you don't know me and this never happened!"
omg that ifixit plug was the smoothest one Linus has ever done. GOAT.
It's incredible how many people and Apple-centric news outlets completely miss the point of Linus's complaints. Most of them were claiming that Linus was just trying to use his status to get free repairs when he clearly stated that he was prepared to pay for all of it. That was the main thread going on in the comments on sites like macrumors
Linus angle of course is to get as many clicks as possible because of this staged controversy.
Staged. Right. Jesus, some people.
And I'm loving it! :D Looking forward to pt. 3
No, it's more than that. Look at the Snazzy Labs snafu regarding the garbage vesa mount they sell officially. Ultimately, Apple's policies are detrimental to right to repair laws and overall user serviceability. The fact that they refuse to sell the logic board by itself forces you to use their hardware alone, despite it being able to take any Xeon-WS cpu and easily found RAM modules. Additionally, lets say your stuff is all stock apple parts. Your cpu and ram are still good, but you have to buy it again because Apple says so?
So many anti-consumer practices yet idiots still praise them ...
Apple is getting absolutely ridiculous. No one should support this madness.
EposVox I am glad tech youtubers like you think the same as well
Isn't the iMac pro actually reasonably priced because getting all of the components separately and building a PC would end up costing nearly the same?
Apples been a joke since the iphone 5s. Its the brand for sheeples now
NOPE.
Are people finally noticing? Just the pricing was enough for me already.
I just want to say what a gorgeous photo of the Berlin riverscape Linus has in the background.
I love how the screensaver in the background shows Hallstatt, Austria :D
“Appleinsider” is as biased of an article as you can get
Eh I dunno man cnn and buzzfeed is a condender
@@itstotallynotsai6577 Not cnn, and buzzfeed doesn't really count because they're not necessarily biased, they're just total fucking garbage and low quality.
*APPLE* Insider
@@caughtinthewebosu they're biased lmao
@@itstotallynotsai6577 Bringing up cnn but not fox... Showing your own bias there bud
11:40 is the sassiest I’ve seen Linus in a long time. I watched it like 4 times. 😂😂 Thanks for the shout! This whole situation is bananas and I hope Right to Repair laws start to put pressure on shady repair practices like this.
Snap snap snap!
true
a
Hi
Snazzy Labs lol
Soviet Union: We oppress our people
Apple: Amateurs
"How is it even possible that so many people don't get it?"
Me: Thats simple, they're Apple users
Edit: Okay guys let's not have a war in the comment thread, it was just a joke.
@@zseni yup
@neXt gen it's a joke my guy, chill man
@neXt gen idk
@neXt gen windows is even worse than macOS...Linux is the One and Only good desktop OS
The apple fanboys that refuse to admit apple is crap
As a former Apple Specialist & Apple Authorize Repair Center, I can concur all this is true. Apple knows you simply can compete with their lawyers. Apple can and will "kick anyone they desire out of their sandbox!"
Joel LikeCatcher you look very friendly
I am. I'm also a former "Apple FanBoy." Everything you read here is true.
It is true that no individual could compete with the lawyers but what about class actions with backing from EFF. The real trick is getting the Repair Centers to work together as a unit instead of going it alone but yes apple's behavior is illegal
It's been tried and failed. Can't fight Apple's legal force. Sad :(
Good old America...
I was considering buying an iMac Pro... iWas.
LMAO!
Hell no, if you got 5k, spend your noney on some windows computers. Apple only works on apple so its not just 5k
Same. Until I watched these videos. I'm better off assembling a PC instead. Even NUCs looks sweeter of a deal than this headache.
Nannin you would want an apple if are working on a product that works only on iOS, like final cut pro, so I can't fault other people here. But yeah, this video shows that you have no security on buying an apple product, and maybe you should try adobe premier pro.
@Dfue77 Every user is bound to break it at one point (especially that vesa adapter), it's just the way Apple handles the problem. They do a terrible job.
“iFixit’s Pro Tech Toolkit will get you through ANY electronics repair challenge.” (except an iMac Pro)
This was the only sponsor i got exited for,love ifixit
This was essentially an Apple Content Cop! And guess what, I have no problem with that! As an Apple user for most of my life (own droids and PCS too) I have been increasingly frustrated with them, especially when it comes down to right to repair and and how Anti-Consumer they are...
My philosophy, don't consume from anti-consumerist. :)
Roberto Blake I see you everywhere
you can see everywhere low iq people, dont worry about it
+Moirarxos I'm not a grammar nazi, but if you're going to call people low IQ, saying 'you can see everywhere low iq people' makes you look like a great example of the Dunning-Kruger effect.
For the last few years, I've been using Apple products just for work (I used macbooks and ipod touchs personally circa 2009). And I hate it haha. But I kind of need it to build iOS apps and sign them to the app store and whatnot. Unless someone tells me that there is some non-hacky way to do that on Linux/Windows hahaha
You need to meet up with Louis again. That was awesome.
i agree
I double agree
paradoxdesigns don't delay buy today
"So, that got me thinking, There's my chair."-Linus 2018
9:52 - That little surpressed giggle oh my god..
Aren't the apple fan boy journalists simply hilarious?
i agree, biased journalism is horrible
Dont call them journalists, they are bloggers.
Anti-UA-camr, more likely.
"Ah, that platform that I can make fun of to justify our standard platforms. How can I make sure they look stupid, with or without the truth?"
In my country, we call them Apple share holders.
@@DontFuckWitDreDay that can't be right, they wouldn't have any money left to buy shares if they're buying Apple products 🤔
"A mac is not special, it's not magic, it's just a computer" mac people are going to come after you with pitchforks and torches!
you mean iforks and itorches.
Well, they'll get flying PC cases, Ryzen Threadrippers and GTX 1080s in return. Linus has boatloads of them. No problem
I've had idiot Apple fanboys whose response to the pricing issue was: It costs that much to repair because apple parts are different from "normal" PC parts.
Yup.
Sent from my Hackintosh.
If it can run windows easily, it can't be that special, or at least hardely that different from any ordinary x86 pc.
I like how he was sad at the beginning but then he’s like but I fix it can FIX IT
This reminds me of when my Xbox 360 broke.
I opened it up (breaking the warranty sticker) to see if I could fix it myself. Failed.
Called to see if I could get a replacement, I told them over the phone that i'd broken the sticker and opened it up but they accepted to replace it regardless. And they did! that's awesome customer service there.
Yeah Apple wants to make people completely dependent on them. They don't want a consumer/producer relationship, but a cultist/master one.
Yet they buy their OLED'S from Samsung! (I know I'm late)
@Jay Talents While yes they can pursue any business model they want, we're just as free to call them out on being scummy.
more like a dealer/addict one?
@@sk8erbyern maybe, but cultists tend to be more devoted and unaware of their peril
@Jay Talents um nah it's not acceptable, boycott these scumbags
Apple are the corporate equivalent of that person that says "Do you know who I am?"
LOL actually
Darren Coull This is so true it's actually worrying
Darren Coull F Apple
"Yeah you're the degenerate computer company who took the advantage of Americans being stupid about computers and capitalized on it."
Apple used to be very intelligently made devices for tech literate people, they used to make it, 'cool to be nerdy.' Oh how companies fall... When Apple thinks different, they think destructive.
im was getting an imac pro in 4 months, now im considering
Thumbs up for Bled, Slovenia in your background screen :)
Good hell. Some people's kids. I used to work for HP fixing servers, printers, and business desktops/workstations/laptops. We would replace any and every part on any one of those machines. If you think one of these is complicated, tear down a large format printer or a plotter. A full tear down of a laptop for a mobo replacement took me between 30 and 40 minutes. Better yet, I went onsite to the customer to do the repairs. So many reasons in this video to tell Apple to piss off.
Agreed BlastMode7, a normal laptop teardown and almost any part replacement is easier than making an excellent spaghetti sauce!
Those ‘warranty void if removed’ stickers are illegal according to the Federal Trade Commission. On April 10, the FTC announced that it had sent letters to six companies warning them that their conditional warranty practices violate the 1975 Magnuson-Moss Warranty Act, which states that no manufacturer is allowed to put restrictions on the repair of a device it offers a warranty on.
they know lol
He's in Canada. FTC dont have power there.
But Apple is still an US based company which has to oblige with the FTC's ruling.
They have to comply as Apple Inc. is a registered legal entity in California US. So someone should have reported them when seeing this video.
Kento Techno could be right, could be wrong, but the fact is that LTT knows about this law, they mentioned it on the WAN show.
I recently learned from another video on this channel that those "Warranty Void" stickers are illegal. Gotta love em
I made the switch to PC after about 15 years of owning macs. It's the OS that makes a mac a really great computer for productive tasks, but I'm very happy to notice that Windows finally caught up in a lot of regards. The last straw for me was upgrading the drive and RAM in a 21 inch 2017 iMac:
You can't access the ram slots without disassembling the whole thing, and disassembling means un-gluing the screen with some tiny pizza cutter looking apparatus and removing the logic board. A small bit fell off when I removed the logic board and I thought that was the end of it, but it still booted (though I suspect it created some instability with USB devices). I then discovered that the drive configuration with the new SSD was not accepted by Bootcamp and I could no longer install Windows on the thing.
***It should be easy to upgrade basic components in a personal computer, and doing so should not remove functionality or void warranties.***
I'm now the proud owner of a fantastic modern gaming PC I built myself and everything I did on the Mac works flawlessly on it. I have the added bonus of being able to game with very high to ultra settings at over 60 fps!
I regret nothing!
Linus: Hey iFixit wanna sponsor our apple video about broken macs?
iFixit: *Throws Money*
trueee
You made me laugh, great comment
tmw you just know iFixit would be the sponsor of this video after a few seconds
iFixit: *"Shut the fuck up and take our money!!!!!!!!!!1111"*
iFixit: Bombs linus tech tips with a money bomb
Wire broken.
Normal car: Buys new wire.
Apple car: Get new car.
Sticker damaged
Apple car: buy new car
Scratched car
Tries to buff it out themselves
Apple disables the entire car permanently.
Get fined to send the entire car back to them
I used ifixit to repair my old I Mac a few years ago
NAILED!!!! Love your work LTT!
I don't understand how anyone can defend or support Apple after this. What an amazing sheep culture
I would never let this topic die if I was linus until Apple is buried or changes policy
Dead channel
eatmeplz is this a sheep you was talking about
just look at Donald Trump. The man literally telling Ecuador to not support Breast Feeding policies or trade will cease, claims New York Times is lying, and yet people still defend him.
Sheep Culture is Sheep Culture. Folks just chose their shepard and run with it.
Jordan Eilbert and now he is coming to finland with putin
As many asked "Why is he meeting with Putin in private in Finland?" the best response: "Most Employee reviews are 1 on 1."
I don't know about Canada, but in the U.S., "Warranty Void If Removed" stickers are *illegal* and cannot be used to deny you service! You may want to check the Canadian laws. Whatever your equivalent of America's FTC (Federal Trade Commission) would, I'm sure, have a lot to say about this!
With that in mind, go buy yourself a new iMac Pro, swap out its motherboard for yours, and then return it as defective. If they won't let you *pay* for the damn repair at a reasonable price, then you have to work the system to make things right.
LMacNeill well time to sue my local tech store
They just announced that a few months ago, so im not sure if previous work will be eligible. www.npr.org/sections/thetwo-way/2018/04/11/601582169/warranty-void-if-removed-as-it-turns-out-feds-say-those-warnings-are-illegal
And that's exactly why I think it's valid to have warranty void if removed sticker placed so people like you don't exploit it with dishonest tactics like buying new and swapping the board, I'm not just talking about apple, this applies across the board
The point of not having the warrenty void sticker is so that u dont have to do such under handed tactics. If it wasn't for the same law that covers the warrenty stickers then u would have to take ur car to a dealership anytime it had to be serviced. Warrenty void stickers do the same thing and require OEM replacement at OEM facilities
The fcc statement is due to the 1975 Magnuson-Moss Warranty Act. Therefore the blow up is not a new change but one that is starting to be semi-enforced as far as I can tell. Although good luck suing the company's without lots of funding.
I use the iFixit pro kit myself, and it's great!
@12:27 if you pause it and move frame by frame, the explosion is staged and static to the screen (post after effect) rather than else.
How dare you imply that Apple's practices are illegal? Yes, they're unethical, despicable, near _inhuman_ in some aspects but I'll be *gosh dang darned* if you say that this wonderful and innovative offshore tax-haven using corporation is not playing by the rules!
I almost puked while writing this joke...
They maybe playing by the rules but for a company that prices devices like they are better that is not good enough.
Touche
I didn't get the joke
Can somebody whoosh me???
I am really mad reading your Joke.. it makes me want to strangle an apple user
Mwah baby took the words right out of my mouth.
This is why I've never been interested in becoming Apple certified. Total waste of time and money. You get "authorized" by Apple to become a glorified mail-in repair service and you have to completely restructure your entire business model, from the looks of your store and your employees all the way up to how you actually fix things.
Yeah..."authorized repair". I find it completely backwards. You become Apple Authorized so you can get real Apple parts and fix things...but you are penalized and screwed over every single time you try to access that supply chain you just spent a ton of money and time getting access to.
Apple doesn't want you to fix their devices. They think even their own technicians are too stupid to work on their stuff. They think their hardware is the second coming of Jesus and they don't want anybody "tarnishing" their (im)perfect image. Lisa Jackson, Apple's VP of "policy and social initiatives" (let's just call her a spokesperson) even said that iPhones are "too complex" to be repaired, going on to say that their products are designed for "durability, not repairability". Yeah, durability! We throttled your phone's CPU because your battery was so bad that it couldn't deal with peak performance requirements. That's durability alright.
Apple also stated in court recently that iPhones are only manufactured to be guaranteed to last at least one year. This isn't a company anybody should be supporting.
EDIT
Also, the bit about the warranty sticker is total insanity. I don't know how many times you have to say it, but sending something for a PAID REPAIR SERVICE is not a warranty! The condition of a warranty sticker SHOULD NOT MATTER for this at all.
spartan456 right on!
How the hell is this not the top comment?!
Make that Apple certified "slave"
Their whole repair system is a massive scam. Everybody who buys Apple products says that you "should have just gotten AppleCare" when you run into a problem. AppleCare functions as a special ticket that grants you access to repair options that should be the standard. Why do I need to have a special ticket to get a reduced price on an out-of-warranty device swap? Also, AppleCare is limited. You are only allowed to file a very small number of incidents before it's no longer valid.
To me, that sounds like extortion. Extorting your customers for repair services that should be the de facto standard for what you're selling is wrong.
Something that I find strangely ironic about Apple's repair ecosystem is their repair and warranty terms. To make a long story short, Apple dictates everything about how you get your device serviced if you want the warranty to be maintained. You have to bring it to them for screen repairs, you have to bring it to them for battery replacements, etc. But...let's say you drop your iPhone and the screen breaks. Well, at that point, any service conducted by Apple is considered "out-of-warranty repair", because the warranty becomes null and void if the screen is cracked.
So, they want to rule everything about how you use the device you paid money for....right up until you actually need to use their services. At that point, they want nothing to do with giving you free service. Now, I'm not saying that Apple should fix broken screens for free. What I'm saying here is why is my warranty in jeopardy at all if I decide to take my phone elsewhere for a screen replacement? The terms are void. The warranty no longer applies to my device. At that point, it should not matter what I do to get it fixed.
Warrenty stickers are illegal in the US
the soundtrack on this video is amazing.
That's the piece I was talking about on your last video, haha
I don't understand how many people still defend Apple. Great of you to show us these nefarious practices, Linus!
Because of statistics. A few isolated cases are not enough. And for most of these cases, we don't know the entire story.
price/performance ratio should be enough for people to steer away from apple.
That's actually the opposite. Using a Mac makes anyone more productive by default.
That is bullshit, there is no way in hell my work would be any better at all if we were all using Mac.
Simboiss How so, exactly? Do you have any statistics or studies to back that up?
I needed to replace a 1TB SSD in a MacBook Pro... Apple wanted $1,900 CAD for the new part, and an extra $300 if I did not return the failed SSD. Apple is terrible.
wow such a rip-off
ONe of us. ONe of us.
But the real question is : are you going to buy more of their overpriced garbage in the future?
@@SevenSixTwo2012 heh, it was at work. I don't buy Apple products personally :P
@@ILikeStyx Ah, good! Because Crapple Sux! 👍🏻
I love that the 2 articles calling LTT out were from:
AppleInsider
and MacRumors
hmm... no bias here
is 12:43 the sonic adventure 2 "chao animal pick up" sound effect? o.O
I didn't think I could despise apple any more than I already do. I was wrong.
i work for apple support. i would never under any circumstances buy a mac. Custom PC for the win!
i see what you did there.
Carlunn really?
Nice lie
Also i bet my ass if you were an actual employee, Apple would bring you to America and unload a mag of M241 ammo into your head.
I used to work for them, shit like this is not unusual, finding your comments online that are anti apple, are not unusual, they're cunts.
I do graphic design work, but I also love videogames. I almost got a Mac because that's what I work on 8 hours a day, 40 hours a week. Also, what I was trained on at school. I'm also a PC gamer. After seeing this, I'm so glad I decided to just upgrade my PC!
00:35 .... smooth, very nice!
'Warranty void if removed' stickers are illegal and illegitimate. The Federal Trade Commission in the US has warned companies like Apple to stop putting them on their products. If a consumer opens a product and does not actually damage anything, the company is still 100% obligated to honor the warranty. End of story.
Dustin Rodriguez really sweet cuz my gaming consoles i open and blow all the dust out. love the ps2 for that have not been able to open a xbox one like that tho.
That's the theory. Practice is that actually getting whichever company to admit this and behave legally may require significant effort - in some cases actual LEGAL effort, with costing considerations etc. And that's how they end up on the winning end without really trying...
He is canadian. GLGF
Apple is a US company GLHF.
Xbox One X is easier to take apart than a normal Xbox One. Relatively modular.
I love how Linus stood behind Anthony on this 100% and says *we* just slipped, these things do happen. No blame, no teasing. That's the mark of a good boss. Most people wouldn't be able to resist getting angry, or at least passive-aggressively teasing you. A really bad boss would take it out of your check.
I used to work in a shipping warehouse where we shipped everything from seafood and cherries to TV's and military cargo. (Another job I had was a manufacturing warehouse where we made everything from ink for screen printing to plastisol for dildos.... but that's another story) It was the type of company that had a strict uniform policy (even for dockworkers), but made you buy the uniforms. Also the type of company that would deliberately understaff every department to save money, and then blame employees for failing meet impossible deadlines. "Sorry sir, I'll get my time machine fixed right away." They also made you pay for anything you damage (as if they don't have insurance for that).
Example: You're a combination dockworker and truck driver, which means you load and deliver your freight. The office brings you paperwork for some shipment that is supposed to be at the airport in 10 minutes. The airport is 10 minutes away, and you still have to locate and load the freight, which could be any number of pallets/pieces. Not to mention you're supposed to do a "pre-trip inspection" of your truck, and you can be held responsible if something goes wrong with the truck so you never feel good about skipping it but you also *never* have time for it. If you happen to break something while rushing your underpaid ass around their understaffed warehouse, you have to pay for it. If it's something really expensive, you pay the deductible for it, which could be up to $1000.
That's why I'm self-employed today (I paint houses), and would rather work in a sewer than go back to working anywhere in the shipping industry. My only "employee" is my brother, (and he's more of a partner) but I would never make an employee pay for damaging something. I have a $100,000 insurance policy for that. Even the best employees can make mistakes. You either have faith that they will learn and stand behind them, or you don't. If you don't, you should let them go and find someone new, not keep them around for the next 6 months taking money out of their check. When you also pay like shit, that's a great way to make people feel justified in.... I dunno... stealing a 60" Plasma TV out of your warehouse.
I read the part where you say your business as "I paint horses" 🤣🤣🤣
you work near the border right? those assholes think they are working on the other side and they can do what they fucking please, they are a pain in the ass no doubt.
LOL very subtle joke at the complete end of the story, good on you
@@astafire6810 Think I'd rather do THAT than 9 to 5 again!!
Maybe as part of an avant garde circus troupe or somerthing? ;)
This series makes me feel much better about myself for being able to repair my 2012 imac, which had a failed HDD that I swapped for an SSD.
"You don't have a license for that, here's a 8k fine"
-Pear
Its Bled island in background 😀 1:53
Welcome to Slovenia
As a former Certified iOS Technician, I can confirm this. In Puerto Rico the AASP is required to take the device into the shop for 5-7 days while the replacement part gets there and hope it works. If it doesn't, another 5-7 days while the replacement phone gets to the shop. If your screen broke, you had to pay basically full price for a "refurbished" phone because they don't send LCD replacements to Puerto Rico. And no, they wouldn't let us keep replacement parts/devices in stock for quicker service. You wouldn't imagine how many people threaten you over the service's quality. And to make matters worse, there's only one shop in the entire island which is certified to service Apple's products.
Marc Maceira god dayum! Can't even imagine being the only one whom is doing the repairs for Apple products with this kind of behavoiur
I live in PR. So is this why Apple product repair here in PR tends to be a bit .... skeptical?
As far as I've seen, repair shops here in P.R. either buy damaged phones to scavenge working parts off them or they buy their stock from shady e-bay sellers that get their hands on "counterfeit" parts.
small shops in PR make a killing installing china\ebay screen replacements and keeping the original screens that only the digitizer is cracked for even more profit by reselling later. $$$$
+Danny Rodriguez
Yep. You have to be REALLY careful here, and do your research as to whom you take your devices to. Some even swap out parts between customer's devices (I've "worked" at a shop and the owner forgot to order two RAM modules for a customer that was supposed to pick up their iMac that day, so he just took two modules from a working machined that only needed a new Hard Drive).
Still, its almost impossible to get original parts here without buying dead devices from locals, so eBay is the best friend for most repair shops here.
The "genius bar" isn't designed to fix your stuff; it's designed to make you buy new stuff.
My Dad brought his phone to an Apple store because it wouldn't charge anymore. Guy waited for SIX hours for a "genius" to even see him. They ran some tests on his phone and told him it was irreparable; it'd be more cost effective to just buy another phone.
Thankfully, he didn't buy another phone, he brought his "irreparable" phone to me. My Dad does a lot of woodworking and there was just a lot of junk in the lighting port that needed to be cleaned out. I cleaned it. Phone works great to this day.
I still cannot believe that you'd proclaim yourself a "genius" without checking the most RUDIMENTARY of problems. (As a sidenote, if his phone was "irreparable, he at least wanted all the data wiped from it, which they assured him they did. Once I got it back to working condition, we found that it was just as it had been; nothing was wiped. All his credit card and account information was still there. Brilliant.)
OMG what a "de javu" I have "employer owned" Iphone SE that I can use with no limit for 2 years now and couple months back I started having problems with charging like cable had to be pushed to side by small force. It got progressively worse until i just got idea that lightning port might be dirty so i took nail scissors and scratched inside a bit. Almost immediately big clump of fibers came out (in right jeans pocket almost 24/7) Issue solved. To think similar problem was marked as "irreparable" by "professionals" is ludicrous. (btw. it was "chose which iphone you will get" situation)
regularsharp I was repairing an ACER laptop once and pretty much the same thing happened to me it was taken to a professional place it was deemed dead couple years later I power it on with a random power supply 😑
The same thing happened to my iPhone. Luckily my brother worked with fixing and selling phones so he immediately said that it was stuff in the power supply I had to remove. He said it was a common problem on Apple phones.
If it is so common why the hell can't Apple employees do the same?
wow apple is shit
@@Disgaustang, did periods wrong you somehow?
The ad before the video was a apple ad for their new imac xD
The iFixIt toolkit is honestly superb
Anyone else think it is wrong that a company started by young adults hacking together computers in their garage is now ACTIVELY making it impossible for others to do the same?
David Weinberg Excellent comment! At some point money (& power) spoiled those best minds.
But where's the fun in hacking if there aren't people out there to stop you. They were just hacking to dick around and have fun not maliciously. Also if Apple makes an impenetrable iPhone and someone hacks into it, then 1) bragging rights and 2) they can charge stupid money!!
Nah, Wozniak got oozed and Jobs is the Edison of computers, as in a brilliant marketing director and a horrible innovation guy
so on point
IRONIC!
Wow holy shit. What a big FU to apple this video is. I love it. Keep fighting the good fight LTT. 👍
IKR, Love It
Never in my life have I had an Apple product.
Never in my life have I wanted an Apple product.
Never in my life will I buy an Apple product.
Never in my life will I recommend an Apple product.
I have an iPhone XR though
Im a pc builder your not special or smarter for doing so, if you ever got a samsung or a haweii product that be ironic. I enjoy on a good balance money, quality many tecnology, dont entitle yourself.
@@miguelangelvillanuevaromer4857 what?
Me to, never and ever use an buy apple product.
@@BuickGeek24 ok?
Very helpful, thanks!
Press *F* for respect
Or press F for "Fuck Apple!"
The Verctor Press F for FUCK APPLE!
F
F
F
ROSSMAN TO THE ROSCUE!!! :D. Can't wait, It's so satisfying seeing Louis roast apple on their anti-consumer policies on repair. This time he'll be doing it on a channel with 6 Million subscribers. Get ready Apple, the internet is coming. :D
High Vis Harry a trillion dollar company can do more than what you think
High Vis Harry at last a person who sees what linus is doing. Trying to make people aware of big companies ways of trying to not fix things
MG2 And a trillion dollar company can go bankrupt if it looses all of its buyers.
ah..... omg no he on his own channel get's many things across and to the evil beast Apple just fine ffs..
*they didn't sue him surely didn't*
lol (ROSCUE)
me coming here from the snazzy labs video to see linus quote snazzy labs... prime content
7:18 Canadian Rupees!!? When did that happen Linus?? 😂😂
You're going to anger the apple cultists
as an apple/iphone cultist i will now be switching to android
The iCult?
GOOD
"apple cultists"... Cull the herd!! :')
As cathrin rate would say,
Is he bovered lol
LMAO "Canadian Rupees" and "Freedom Dollars"
"Isreali Shekels" and "Oppression Rubles"?
@WoomyBlitz Canadian Rupees or Israeli Shekels.
Shawn Elliott Canadian Rupees? It’s Canadian Dollars
@@mr.commenter4794 r/wooosh
That "Just don't break it next time Linus. Not my fault." by Jim Cook comment lmao.
10:53 I can not even describe how worried I was that he would drop it.
That phone call to Louis was some Marvel after-credits cliffhanger right there!
watcheem dont delay...
The only thing missing is some epic background music
These are the sorts of videos that keep me subscribed to your channel. Yes, the endless stream of clickbait is irritating, but every once in a while there is a video like this full of good, important journalism. I appreciate LMG using their resources to uncover some of the sketchier parts of the tech industry and making them known to a wide audience. Keep up the good work.
CNCcamon1 uuuhm what clickbait? It's obviously jokes. All so to piss off bait haters. Who cares. Watch or skip. It's easy. ;) we can trust linus and super best friends.
This and WAN show are why I still stay subscribed.
Credit to iFixit for sponsoring of of the LTT videos about this, it shows that they care about right to repair and the tech journalism industry
The thing about replacement parts goes down to every screw. At work we have macbooks in our educational userbase. The screws holding the backplate of them have a tendency to get loose and eventually lost. We asked our AASP if they could send us some but we were told that wasn't possible.
We were facing 2 choices. Either send the Macbook in for service to get 3 new screws meaning we would have to do a complete transfer of the data over to a spare mac that the student could borrow while the other one would be sent almost 500km in order to get replacement screws put in, only to be shipped back to us (another 500km) so that we could transfer the data back. Or we simply remove the screws from the macbook the student was to borrow from us and send that one to get replacement screws instead. Obviously, we did remove the screws from the spare macbook, actually we removed a random number of screws from about 10 of them, saved the screws ourselves and send the macbooks in to get news screws.
Another Rossman collab? Yay!
I remember one day when my iphone wasnt turning on i went to the apple store to see if they can help me, a couple people said it was fryed nd nothing could be done to repair it. I went home to google some stuff and they said to hold the home button and power button at the same time and it worked. I just found it hilarious that they didn't even try that
yeah happened to me with my dads MB Air, once it just turned off all of a sudden and didnt turn on, authorized reseller (we dont have any Apple Stores in my country yet, but these guys sell only Apple products so they should know what they are doing, because they dont sell any other brand) said the mother board is fried and they will replace it for 12 000,- (new MB same model/year would cost 21 000,-) so my dad was like "screw it", and bought the newest MB available instead, but i was like nah mate, there is no way, so i did a bit of quick research on google, tried some hard resets etc, nothing worked so i took it to IT department in our advertising agency, they tried the same things i did (i dont know why it didnt work for me tho) and in like 10 minutes the MacBook was up and running. So the point of this story is, IT guys that are fixing internet and servers in freakin advertising agency were able to repair in 10 minutes laptop that was "unrepairable" for authorized Apple techs and they wanted to charge for the non-broken part half the price of new MacBook Air...
i have an ipod and it restarts like that all the time if it has lower then 20%
Sadly, some people are tricked and buy the new phone anyways. My friend had her iPhone 6s "fry" and she wasn't one to protest, so she bought the 8 right then and there.
THE A BUTTON That sounds a lot like what happened to my old phone. In my case the battery was going bad, so I replaced it with a brand new one. Now it works perfectly fine, but I had to get a new phone anyway because it was 3 years old. The same thing could very well be happening to your ipod. One way I knew it was a battery problem is that it turned on immediately when I put it on charge.
@@x340x currency in lei?
I would like to know if it would be possible to convert an iMac Pro like that with a broken screen into a standard desktop computer with either vga or hdmi output.
Linus is a legend