Breaking Into Apple's Secret Genius Bar Tools!
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- Опубліковано 28 кві 2024
- Apple now allows you to buy the same tools used in the Genius Bar for iPhone repairs. In our last video, we used these tools to get inside an iPhone. Now, we're using tools to get inside... these... tools.
See our prior iPhone repair video - • Using Apple’s Tools to...
0:00 - What's Inside Your Mother?
0:32 - Battery Press
2:59 - Display Adhesive Press
11:31 - Heated Display Removal Fixture
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I worked as a tooling designer for some Apple products, and everything is very overkill with them. Their power supplies are nuts, they not only put an adhesive inside, but then had us weld the two halves of the clam shell together. The tolerances that were required meant that my company needed to get some new equipment as well as having a ton of rejected parts because they didn't meet spec. Honestly there's more that happened with them, but I don't want to write a short story. Additionally this was stuff ~4 years ago which is out of my NDA so I got that going for me too.
I also wanted to add that I doubt much of that is actually extruded aluminum. The satin finish can be done using scotch bright, which is like the coarse side of a sponge, and elbow grease or a vibrating sander.
>needed to get some new equipment
That’s prolly part of why apple products are so expensive lmao, since i’m assuming the company passes the expenses down to apple
I can’t imagine those would be hand finished, although I agree not extruded for sure. But probably some sort of stone tumble
Crazy how different the "language" and style of the designs for consumer vs internal products are.
@@QualityDoggo cuz production products don't need to have "sex appeal" (as ltt puts it) lmao
Very curious about that job, anywhere I can read more about it?
I bet the purpose of the RFID thing is so that when Apple makes different phones, they can just give out new hot pockets that can then tell the machine what kind of heat to put out for for that specific unit just in case the new phone has more or less glue in it than another model.
Yep. Agreed. Set temperature and timing.
@@snazzy Could also be for stock management - although I'd expect an RFID tag in every device for that. It's becoming a very popular way of managing stock.
@@Crusader1089 Not for stock management, it's specifically for temperature and timing like previously said. I've been a Genius bar tech for 2 years.
more or much more glue, never less
Might also be NFC
We need to know what happens when you return these ! A follow-up video would be transcendant.
I bet apple will do something really scummy like charge an absurd amount even if they are still completely working.
@@oliverboi Well he agreed on terms, so apple will whatever it’s in there.
He probably won't get his $1,300 deposit back. That's the point of the deposit.
@@oliverboi If someone takes apart your car and put it back together without telling you, and if you find out, would you take it back even if it is "completely working"? Remember he signed a agreement to not temper with the equipment.
Curious.
@@joep1984 He probably will get part of it back, I want to know how much ! If he doesn’t get it back, he gets to keep the tools.
Proportionally changing force with spring displacement is the definition of linear, my man. Hooke's law.
i think he mistook linear for constant
@@xgzepto9755 Yeah. This is what happens when I don’t script things lol
Apple : Engage all defenses , and Strike Snazzy channel
Nothing new here - you can buy Chinese knockoffs of these tools
@@Unknown_Ooh but he was supposed to give them back to apple as he is renting them as he said in his previous video
Let's see what Samsung, Google or whatever Chinese knockoff company sends out to support their mobile phones.
@@bigblackbadger1 It was like it when I got it 😳 Customer is always right...
@@brad9529 “customer is always right in matter of taste”
The mostly likely purpose of the shield around the display press is because when the pins slide up, they create a pinch point, and Apple didn’t want to deal with the lawsuits of people getting pinched by the press, so they added the cover and it looks nice.
Yep, first thing I thought of. Enclose the moving & pinching bits as much as possible to keep from getting fingers or whatever in there.
Not even lawsuits. This would just be covered under machineries regulation in the EU, and it has a CE mark so it's approved for sale there.
well ofc it is that. but ye old "apple and looks" BS makes for a better video and more clicks.
Quite a bold move to tinker with these! Very cool to see!
The tools are for mass repair/production. Imagine having to use your fingers to apply the glued part. The roller tool would be extremely useful
Very good point!
And if you crush or damage the ends of the pouch it may lead to a fire in a very small percent of cases. Given the volume they deal with, this battery roller tool is likely a good idea.
right so why send it for a one off
" Imagine having to use your fingers to apply the glued part" - how many battery replacements is a tech doing in a day?
@@emilypeters8888 I think apple is sorta trying to make it look like it’s harder and more complex than people thought, since they put off repair programs for SO long.
I'm really interested to find out what Apple does (if anything) when you return these items with the seals broken etc - Could be an interesting follow up video or just a tweet.
@UCSn3LzIMz43pS8JiWTEcVpw fake
Me too
Probably "we have to replace them" like anything else vaguely damaged that people return to Apple :/
@@QualityDoggo well, in this case it would be understandable. Apple orders this equipment up to agreed spec, since he opened those tools, they are no longer in spec (or nobody guarantees it is) so it would be potentially dangerous to send it to another customer.
Probably bill him the $1200 USD that they cost to buy or whatever it was. I could imagine that $49 "rental" fee comes with a contract that you agree to pay for repairs or replacement of any damaged equipment.
Repair/Tinkering content is what I love the most about this channel.
1:25 This thing reminds of that credit card slider used back in the 80s and 90s to carbon print the numbers on some sort of receipt. Nostalgic.
Yep, worked retail then and it was neat. Just assuming it was pressure to press the CC numbers onto thermal paper.
They call them "knuckle-busters" in the industry.
New game! Take a drink every time you hear Quinn say "linear".
The cover above the springs is to prevent people from getting their fingers pinched.
Fingers.. or something else? We know how perverts work at apple and they are always sticking "things" where they don't belong.
My favorite thing working corporate IT was getting a refurbished repair kit from Dell, it came with a refurbished screwdriver.
2:30 I mean, you can have linear and non-linear springs. Its not just a given that any spring won't have a linear curve to its force applied with respect to its compression.
He's not saying it doesn't have a linear force curve, he's saying the more it's compressed the more force it applies, it looked like a linear spring in the video so if you were to measure force the spring applies against the spring compression you would get graph showing the force would increase linearly when compression increases
He meant to say that it is not constant, but he said non-linear which is (mostly) incorrect!
@@ArisSynodinos Makes more sense that way now that you mention it. Its probably a linear spring (given that it seems to have a constant radius and spacing) but who knows.
Were you able to return the tools to Apple after breaking the factory seal?
We’ll find out lol
@@snazzy fard
@@snazzy Haha. Gl then
@@snazzy appreciate your sacrifice sir
@@snazzy If you take off all the void stickers and clean it up real nice maybe they will think they forgot to put them on the units 🤫
For anyone is is trying to learn more about this stuff here are a few corrections/clarifications to make your googling a little more streamline.
Brass is not extremely thermally conductive. It is not and will never be used for heat transfer. So it stands to reason that those heating blocks are actually a copper aluminum alloy.
That gearing is called a Rack and pinion.
The "linear rod" he is talking about is actually called a linear rail.
That switch is generally called a limit switch (or endstop as he notes later in the video) (indicating you have reached end of travel).
I was a genius for 4 years. I’m happy to be less stressed working elsewhere but it’s still comfortingly nostalgic to see this equipment again
That lithium battery is double the voltage of a C or AA battery. It’s interesting that they designed it to take a C size, but not C voltage
Was looking for this o.o
It may run on 1.5 too. Some circuits are dual voltage or run on a voltage range.
I guess you could say it's C major
@@bigblackbadger1 hah, you, you I like 🤣
My best guess is that because it's a Genius bar tool, they wanted more capacity because geniuses needed to work on more phones.
6:00 I really wish I had those adapters when I was a kid, I didn't get the memo to use aluminum foil until it was too late
This was a lot more interesting than I thought it would be, very cool video. I'll give Apple one thing, they know how to engineer when they want to.
More videos like this please (more cowbell!)… I love taking everything apart
I have no words for this. thank you for sharing.
10:14 It's possible Apple just doesn't want to be found negligent if anyone carelessly gets their fingers pinched in that.
Especially considering it fully covers the springs with the strongest tension.
Did you try reading that NFC tag on the heater tray with your phone? iPhone probably won't do anything, but the NFC Tools app on Android might be able to tell you what's there.
why an NFC tool app? Any Android stock camera app supports QR-Code reading.
@@Esablaka ...because that's an NFC tag....?
iPhone has nfc as wel
@@cossieboy
It’s kinda useless thanks to Apple restricting hardware access and APIs to app developers.
It’s RFID. Not NFC.
Thanks for this tear down!
With the way he respects those tamper-proof labels on the equipment, there's a fair chance that Mr. Snazzy has pulled off all the "Do not remove" tags from his mattresses.
Very tasteful Grand Seiko, kept on catching my eye!
On the display heater... the actual models used in store have the USB port enabled.... We are instructed to update the firmware from time to time.
At our store the usb connection on the side of the heated display removal fixture is actually used to cast software updates to the device. I'm surprised yours wasn't connected to anything lol, guess they do that on purpose since it's being given to a customer rather than an apple store.
I love and hate these tools. I used to manage 5 APSP locations and we dreaded September because we knew that we’d probably have to spend thousands on new tools. For a lot of stuff Apple would give us one of each, but made us purchase duplicates for all of our locations.
Actually the USB port is connected on partner models and is meant for firmware updates. Since this is a home repair kit, you're not likely going keep it long enough that a firmware update is required. That would make since why they disabled it, but it is silly that they did so.
Just wanted to leave a comment to say great outro music! It's not over the top or surprising, sounds great, and just kinda fits with the video.
This vid is fantastic. Much appreciated
Quinn! A 3.6V AA battery in the Display Press-
You glossed over that but it’s somewhat odd.. usually AA is 1.5V. No? Like as a rule.
Ah yeah, d’oh! Nominal voltage on alkaline is 1.5V not 3.6V so must be a lithium cell. Makes you wonder why they didn’t just use a AA holder though.
@@snazzyApple: Think differently
@@snazzy in the recent supply chain crisis, wonder if there was a stockpile of C battery holders in the back of a warehouse collecting dust.
It’s likely made for an 18650 or a 21700 battery (can’t tell) and they made this small adapter to save costs or to get around some shipping requirements of not being able to ship over a certain amount of lithium via air. @Snazzy Labs
Apple should provide a licensing scheme for the equipment to fix these machines just in case you break them.
You'd need to rent the "void sticker application machine" in order to fix these machines.
and a license to allow getting a license.
and a license to get the license allowing getting a license.
and a license to get a license to get the license allowing getting a license...
sounds like something apple/microsoft would do.
There are ways to get those tamper proof seals off without damaging them by the way. Use a heat gun and a Teflon shim.
Or you buy replacement seals. ¯\_(ツ)_/¯
Or ipa and a razor blade, but I think your way is probably more foolproof.
The part you said looks like kapton tape is Ultem/PEI, it's a thermoplastic similar to PEEK.
21:45 John Ternus doesn't want you to know they're gonna put an M1 in the hot pocket machine.
The heater at Best Buy we typically call it “The Ez Bake Oven”
Edit: The USB port is used to update the firmware of the display heater, but consumers won’t need that functionality as the firmware should be at the latest version upon receiving the tool
10:15 It's more likely there to prevent the shafts from getting obstructed or even worse would be something like a finger getting pinched when it goes back down. I guess it "looks pretty" but to me it just seems like a simple piece of stainless steal acting as a guard
1:40: "It's really beautiful piece... of plastic" lmao
Snazzy is too adorable for this world pls protecc him
Gotta watch this video before it gets taken down
The LCD on the heater is a Nextion off-the-shelf screen
This is honestly some beautiful engineering. I think it's all genius, even the screen press that Quinn rips on. They have a way to precisely apply the correct pressure for every different phone model using the same press setup. The press means techs can't apply too much pressure and break the screen. It saves them from the liability, and helps avoid complaints later with screens not adhering. Everything is just as simple as it needs to be.
None of this is "as simple as it needs to be. The press having a timer is insane. All they had to do is say to press it for 1 minute, of it needs 30 seconds. There doesn't need to bea tool to press the battery glue. If you're too incompetent to press the battery down, like independent repair shops do, millions of times a year, you're not competent enough to do the rest of the repair, which is far more tedious and technically demanding. This stuff is all to comply with having a repair program, but making it as difficult as possible. It's non-compliance compliance.
Back in the 1700s if you needed to apply a specific amount of weight to something, you'd just use weights.
@@littlejackalo5326 This is the truth for the mass tho. A lot of people just fancy the idea of self repairing, but are not aware that they are actually ill-equipped to perform maintenance beyond changing a removable battery or a SIM card in an old feature phone. The situation is the same for cars and watches. The strange fact that Apple is pressed to make a repair program for their crazy tightly engineered phones to even the least tech literate people means that their tooling has to be insanely fool-proof. Low repairability is a consequence of how tightly integrated modern tech is, everything has to be laminated and stuck together to create the devices that we take for granted. Arguing why the screen of an iPhone 13 Pro cost $300 to replace, while raving about the gap-less feel and OLED visual is like have their cake and eat it too.
I hope Dave Jones from EEVBlog does a teardown analysis on these tools.
the reason for transmitting the temprature and duration using RFID is that it just simplifies things, you don't need any kind of logic or micro controllers built into the hot pocket at you would just need to have a logic inside the machine itself (of course you could have flash memory inside the hot pocket and connect it to the machine but because of RFID being so reliable it just makes more sense)
Apple really should get in touch with Snap-On, They both know how to make quality tools and screw their customers in every way possible at the same time.
Springs *are* linear, unless they are progressive rate, which is denoted by a change in turns per inch of length. A conventional spring *is* linear, that's why pressure increases as your compress the spring, it's call the spring rate, and it's denoted as pounds per inch of compression or kg per cm.
22:47 There's a USB connector on the board, just get a cable between the two USBs and you can probably read from or even write to the firmware of that thing!
Small correction: spring force is a linear relationship. Hooks law states that F=kx. F represents the force, k is the spring constant which is a property of the material and geometry of the spring, and x is the linear displacement from the neutral point.
Finally some one tear down the tool for tear down.
@Snazzy Labs: There's some very high pitch audio "interferance?" in this clip when you talk. I don't know if it's from your mic or something with the room but it's quite headacheinducing. Just thought you should know. Love the content as always!
The reason they do data over NFC is that the other pins are probably not data pins. I assume that 2 of the pins are power for the heat catuses and the other two are simply transmitting the thermometer analogue. The chipset, which interprets the resistance in temperature, will most likely only be found in the device.
Would be amazing to get measurements of everything and data dumps of RFID tags
I'm wondering what tools they used to fix the older iPhones like the iPhone X & 8
there are a few ways to take off temper seals and actually just stick them back on after and 100% you cant tell it was ever done... basically you just use a solvent(denatured alcohol), scalpel and some tweezers... after the sticker is off you let it dry and it will still be sticky when dried and you just stick it back on when done...
" Wondered if i could do that without them noticing " = goes on to upload a video doing just that to youtube
Last 2 videos were most boring ones lately but still watched 'em :)
In China, where most of the phones are made, the pros have some nitro-super-cooled gig that can pop anything open, while the mom and pop indies have some frame thingy with a suction cup, probably cheaper than a youfixit pick, bring your heat source, twist and open whatever you stuff in there
Where can I get this?
@@yakov5776 Not sure what happened, either youtube or the host keep deleting my comments
Great video! Its really interesting to see how they like to over engineer the process.
Sorry but this is pedantic physicist of me, but just want to note that spring *pressure* is linear (Hookes law: F=kΔx). It is not constant though.
I was thinking that, how can he say something so blatanly wrong with so much confidence ? A 5 minute Google search would’ve enlgihtened him.
@@jr_kulik it’s one tiny aspect of a 20 min video, not a big deal!!
@@fbdjwjflac Of course it is not a big deal, I still enjoyed the video, but it physically hurts to hear such misinformation being propagated unknowingly.
there are non linear springs, and they are quite common. I can't tell from the video if one was used.
@@jr_kulik maybe they only apple search? with google being the competition!
Spring pressure is non-linear? I think you might want to say is not constant.
Ballsy, thanks for this man
I want AvE to get his hands on this. He'd love it.
you use plastic screws near nfc fields to reduce field disturbance
14:50 legit got reminded of your iMac Pro VESA mount screws getting broken clean off oof
Nice Grand Seiko spring drive watch :)
Apple lawyer: "I'd like to present Exhibit A."
(Shows video of Snazzy Labs opening Apple equipment without authorization)
Apple lawyer: "I rest my case."
How do you arrest a case?
@@christophercrawford2736 Typo
Better Call Saul!
It's most likely delrin cause this relatively easy to machine with tight'ish tolerances.
All cool, but where is promised m1 pro and ultra mac videos? I'm sorry if I missed update on videos or something.
Always the curious one you are Quinn. It makes for good content though. (:
I am from the future, and this is is the last video snazzy labs made
Snazzy labs was never seen after this video
Just throwing it out there, spring pressure varying with displacement is exactly how it is linear. The rate of increase in force for a unit increase of displacement is shockingly constant over most of most simple springs ranges.
Erm, spring pressure is kinda constant. That's why we have progressive springs if we need the pressure to increase non linear.
"They'll make me buy it."
Then you'll have the equipment you liked.
every repair store has there tool, your goal?
I'd love to see AvE analyze those tools
Is it the first apple product with replazable batteries in years?
When they are going to use it is not so difficult to make.
The DC-DC is almost certainly just for the control board. If they needed 12-24V for the heater cartridges they would have just gotten a 24V power supply. It doesn't make sense to convert the power more than you need to.
The arm board is programmable, there is a mini usb b port on the board (on display too). So there should be a cable attached to usb b printer port to usb a convertor to the board
Compile Doom for it
@@fusseldieb yep
21:08 that arm chip looks huge? It looks a lot like a 3D printer board but they usually use cheaper microcontrollers
1:45 can that be extruded because of the little bevel bit at the bottom? I thought it'd need to be the same cross section the whole way through
Take a drink every time you hear the word “linear.”
maybe you can reprogram the little NFC tag and give it other temperatures and timing's? That would be really cool. And could you make a video if they charge you for breaking their stuff? Please let me know if you read my komment
Interesting that the USB port on the heater is not connected to anything. The machine I used when I worked for an ASP actually had the USB connected and was used to update the firmware on the machine.
I imagine an Asian lady from Apple calling Snazzy Labs back after he returns the equipment: “No, no, no Mr. Snazzy! You break you buy!!!”
"Happy Harr'een!"
Love the Spydie Bug.
Very cool ty
You should print your own factory seals that have your logo on it.
The battery on the press is a little weird but I can tell you why. The 14500 that they used is much cheaper and easy to find right now. While the C cell size 26500 or whatever its called is hard to get right now
While it was cool to take a look at the different tools just have to ask did you rent them or buy them outright?
Based on his lines, he rented and paid the deposit. Apple will now take away the deposit since he basically butchered everything.
@@ScaredPilot then color me disappointed. if he was planning to do so I would very much rather he bought them outright. Its not really a big deal really, but just not a behavior I wish a person of his influence would do.
@@Ex14 you can’t buy them that’s the point though ..
@@maxdagorno7269 no… you CAN get the tools. I believe he even said so in his previous video.
@@Ex14 you can’t . You can only lease or rent them basically when you order it with the new parts by Apple . Sorry
I really wanna know what that mini b usb does on the bottom board.
Interested in seeing what Apple’s response to this is, or how much the bill is when it comes in lol
But what do you do when you need to repair the repair tools, well don't you worry snazzy has got you and will find out
I was so ready for the USB cable to be connected up to the board to see what secrets the heater had to offer.
Wasn't expecting a USB-A on the other side tbh lol
Apple be having a heart atack rn
I've seen enough Louis Rossmann to know that Apple has always had difficulties isolating power connections from data connections. In this case, I'm glad they subcontracted out to someone smart enough to use RFID for data transfer instead of putting the heater's power connector half a millimeter away from the ~3.3V data line like they usually do.
Killing you laptop after a few years of use in humid environment makes Apple more money. Breaking repair tools, just annoys their employees.
@SnazzyLabs Is that a Grand Seiko?
Indeed!
Would be interesting to take temp readings from the brass heating blocks with the covers off, to see what kind of heating they're applying. Is it all uniform? Are they putting more heat in some places than others?
The set buttons might be to calibrate what a second is on the timer
how is apple not suing you for this video lmao xd
kudos!