let's be clear: factory locking replacement parts to a particular phone is anti-competitive. forcing repair shops to have to order inventory each time or to not be able to carry inventory at all is not a side effect It is the primary reason for the policy. The policy is in place to make it so that only Apple repair shops can competitively repair their devices in a timely manner.
the pairing of new parts s/n to old parts s/n (marked as replacement) is incredibly control freak in nature. they're adding unnecessary complications and failure points to what should be a very simple process, just so they can keep an eye on the parts circulation. a lot can happen for a customer to be unfairly deemed illegible for repair. a malicious 3rd party repair, or even a repair savvy relative switching out parts for unauthorized one, or the text itself on the component might not be visible anymore because the component is wrecked from severe puncture, a bug on their database, or if they pull support in the future. i mean these things should not be under supervision from a mere manufacturer, if anything their job is to advise, not control.
It may be true that the true purpose of the policy is disingenuous and/or subversive, but an argument can be made in support of Apple’s position here. They are the “manufacturer,” yes, but much more importantly, they’re the “designer.” Keeping extreme quality control over your OEM design is important. And the fact their technology has been replicated so many times with such effort toward “looking” legit, but such poor true quality control (I.e. ‘airpod pros’ you find all over Facebook), lends credence to an argument that ‘if we’re going to back our product, as designed AND manufactured, we’re going to demand part swaps are either authentic or unknown.’ That seems reasonable to me. 🤷🏻♂️
“Right to repair” doesn’t mean 3rd party anything. ALL major business actively display anti-competitive behaviour. E.g. cellular companies, cable companies, bakeries and the lost goes on and on and on…
Them making their equipment public for a reasonable price is easily the biggest advantage of this program. Some makerspaces and the student space at my university already announced that they are going to buy these tools as soon as they are available. So people can just buy the parts, go to these spaces and use the equipment for free!
we use these tools, if you're speaking of the display press and "Heated Display Removal Fixture". They really are overpriced as hell. Get the Display Adhesive Press Plate for the required models and apply light force to it after applying the adhesive, that's all what the 200$ display press does. The Display Removal machine can be replaced easily with a heat mat (which is needed for all iPhone and Android phones anyway) and an iSlack. I usually just skip the machine and pry out the display since it takes ages. Just a wise recommendation from an IRP technician!
@@PvtAnonymous I'd agree with you, but do these help "idiot proof" at all by making it simpler for people without the technical experience that you have? A lot of people buy iPhones because they trust Apple, so maybe this will mean a higher proportion of people feeling comfortable to do so (with official equipment) by themselves rather than going into the Apple store
@@Clove_Parma yeah, these tools won‘t help at all if you have no idea what you‘re doing. Probably even break more, especially with the heating machine. Which has a LOT of error codes that you can only look up in GSX - so no idea how regular people are gonna know what they‘re doing wrong. The process of using them is pretty much complicated and can be replaced by easier manual methods, the latter will be the go-to-way for newbies. And also, the machines itself are cheap, but at least in the case of the heating brackets you pay 100 bucks per piece, which brings up the cost to 500$ if you get just the 3 available ones right now. So „building up“ a set of tools like some people here suggested is gonna be pretty uneconomic. Just a few more reasons why I‘d stay away from these.
I’m a former Lead Genius (2008-15), and I must say, Apple’s repairs guides are brilliant; there’s so much information in those documents. In addition to detailed tear-down guides, there’s excellent troubleshooting work flows.
@@5urg3x charge port is a full unit on any iPhone prior to 12, now it’s a rear system replacement. Next time don’t buy cheap cables, and don’t put things in port you shouldn’t have. Apples port cleaning service is and always will be free. 🙃
As "that guy" that has had too many friends bring me their iPhones to repair (I'm IT with Apple training---over 20 years ago,lol), this is an amazing implementation (notice I didn't say "bargain", it's not). I'll be getting their equipment in permanently as it's worth it to me and all of the folks I fix for and I'm grateful for the ability to get genuine parts, long overdue but thankfully done at last. Absolutely great break down Quinn, best I've seen on this subject yet 👍
@@keco185 That'd be awesome IF they lived anywhere near an Apple store, hence why they love me so much 🤣 Plus they actually trust me to do it, something I'm fairly proud of to be honest. Nice to know all those years of school were good for something after all!
I wouldn't do that if I were you: these are precision-tailored to specific models, and they're unlikely to remain useful for future iPhones. That may not be an issue for repair shops (who can expect to be repairing these models for quite a while), but it's going to be a nuisance for individuals.
@@jeremysaklad6703 I repair a lot more than friends phones now, so it will be worth it to me....plus I have the money to do it anyway so that's thankfully not an issue for me at least. Good to say it, though, others might not be so fortunate, thanks.
An interesting point I want to add to the mix here in terms of pricing: These prices are only really valid if you have an Apple Store available to you to do these repairs. If you live in, let's say, New York I bet there are four Apple Stores within spitting distance. At that point, doing a battery swap at an official store is way easier. But I live in a medium-sized town in Sweden, and the nearest official Apple Store is (checks maps) roughly three hours away by car, so I'd have to drive six hours (there and back again) to even hand in my broken phone to get it fixed. Meanwhile, I could rent the gear, have it sent to me and do it myself and not spend six hours driving? That's... not super terrible, actually? The pricing still isn't amazing, but it provides a reasonable option. Sidenote: This program isn't available in Sweden yet, but I hope it will be, later down the line.
Can't you send your phone to them for repair? I did that in the UK for a battery replacement on an iPhone 6 and iPhone 7. The turnaround time for both of those was about 5 days from point of ordering the service to receiving the phones back with the new batteries.
One little tid-bit to add is that the listed price for “other damage” on the Apple website is inaccurate for replaceable modular components. For example, a Taptic Engine/Speaker would be closer to the bundled price on Self Service. Likewise, Rear System excludes Display as well as Rear Camera 👏 Great video
I was about to comment this but thank you for doing so already. This needs to be seen to filter out some wrongs in the video. Also, the last couple of days UA-cam is going mad about not being available to swap the charge port. Apple has never done a charge port only repair and (even as an ex-aasp employee) the real reason was never obvious. My best guess is it's just more time consuming and prone to issues (not lining up the dock connector or having issues putting the speakers down on the flex afterwards due to poor flex placement). Obviously everyone in the independent/unauthorized shops smirks at this but I could see the point Apple is making. If they don't offer the repair then they definitely won't offer the repair to the self service consumer. Annoying, and I've always dreaded to quote a customer 599 for a full swap just for a faulty charge port but it is what it is. Let's just hope this gets expanded in the future, as well as in-store/Apple-own repairs and for the self-service and Indies.
Can second this. There are a multitude of parts Apple can replace such as that same Taptic Engine, a camera, and speakers in some phones that have rates similar. They just aren't advertised.
@@soberfreund It's not like Apple is going to stop anyone with different standards from doing whatever they want and ignoring the warnings. They're just not going to put their reputation on the line by vouching for it.
It’s not surprising to me that FaceID repairs aren’t included in this program. It is an extremely difficult repair. I brought my phone in for FaceID issues and after 4 hours and a failed repair left with a brand new replacement phone.
well it's not exactly designed to be repaired *and* most 'genius's have an iq of less than 50. My sister's 2018 macbook pro (with the built-in keyboard and display problems that were guaranteed to happen and which they hadn't fixed after 3 generations) inevitably needed a keyboard replacement (because of fucking dust lol) but since Apple riveted the fucking keyboard to the computer, they had to swap every component to a new chassis instead. Really feels good when a company like that sticks it to themselves. Similar thing with the iPhone backs where they replace the whole shell of the phone, except that cost (amplified by like an order of magnitude) is passed onto the customer
@@rolls_8798 don't forget how they had insufficient sized gaskets on certain years of Macbook Pro Retina around the screen, causing the glass to rub on the keyboard and wearing off the anti reflective coating, that one was a doozie, or when they had the display ribbon cable incorrectly specced causing strain that broke screens on some touchbar Macbook Pro Retina units too. Honestly for a company that prides itself on design, they sure do make simple mistakes at times.
@@Clove_Parma the screen ribbon issue was there for like half a decade I think and was all due to how thin they were trying to make it, it was pretty strange seeing these minimalist grey aluminium rectangles with splotches of backlight bleed and just failing when you had the screen at specific angles then there is the whole antenna thing with iPhone 4, bending with iPhone 6, audio IC failure with iPhone 7, the list really does go on. Louis Rossmann has a funny video detailing the critical fuck-ups in macbooks through the years. They don't get a lot right. quick poll: does anyone else find macbooks (particularly pros) very uncomfortable to hold? like they're so incredibly slippery that I get cramps just trying to hold onto them, and the edges are so damn sharp and I always feel like I'm about to drop it. Edit: as for the gaskets, they're pretty horrible anyway. we have a macbook air from 2016 and the shitty o-ring has degraded into a hard slimy plastic and there are chunks off it missing, so much for that sleek design
This program might make more sense for people that live 2+ hours away from an Apple store. I remember being in Montana and looking to see how close an Apple store was for a repair. There weren’t any in the entire state at the time, and only one authorized repair store that said they would ship it away to be repaired. Locking it to the serial number means turn around would be similar to just shipping the device out to Apple (minus time without the phone being hours if you repair it vs sending it away) The fact that Apple X/anything older than a 12 isn’t included is a big let down though.
@Xavier Breath Allow me to translate that from corporate: "We're not allowed to outright recommend you fix this yourself, but we strongly encourage you to fix this yourself, since we're not going to bother wasting time on something that minor." Usually Apple employees *do* outright say that, in my experience.
I just finished watching the entire video, and I'm glad to see some behind-the-scenes elements of what goes into Apple's repairs like GSX2 and RepairCal, and your opinions on the new service are spot on :)
i recently watched a video of yours from a couple of years ago. Ive been watching your channel for longer than i thought because i remembered it but what i hadn't remembered is how far you've come with the presentation and finish. And frankly your content is far better researched and delivered than almost everyone else doing apple centric and EV content. A pat on the back sir, great work
3:20 you're late to the game; Jessa Jones has demonstrated live her screen display change via the "apple official self service" program; she received a giant box containing all the tools plus parts and when she completed the repair she was faced with (yet another) apple license agreement screen that forced her to tap on AGREE because otherwise the new display won't be serialized with the logic board and FaceID won't work at all; so it's the same old anti-repair all-modules-serialized from apple; and frankly having only the latest 3 models of phones listed in the "program" is a joke; plus Rossmann stated that only batteries and screens are included; no charge port, no volumen/power buttons either, so it's a very tiny step towards self-repair and certainly just a PR stunt to stop all the R2R laws for being passed in many states
One point which gets passed over in these discussions is that it is devilishly hard to create a system that doesn't incentivize stealing iPhones and using cobbled parts to resell them. This is a complicated nuanced problem.
I don't really think that's an issue tbh, and there ARE hundreds of stolen iPhone that are now unusable and even more belonging to ordinary people that have been bricked. This just demonstrates that the fuckers who steal phones don't know or think about these restriction and it's almost always a spur of the moment sort of thing. Also note that I don't see what you mentioned as being a problem with other phones even though parts are much cheaper and way more readily available, the phones are much easier to repair (and for the vast majority) there are no 'linked' parts
@@rolls_8798 A quick look shows that in the United States and the UK, iPhone thefts are roughly 38% of phone thefts while thefts of android phones by all vendors are 39%.... There is a very large and active market for iPhone parts driven partly by the common parts used by iPhones and the long life of a given iPhone model (there are still iPhone 6's in active use). Theft often done to sell parts to unscrupulous repair places; that is the general fate of the Apple store thefts.
@@rebusxrex Then what are the systems Apple has in place doing? I'm talking about iCloud locking and parts linking, at least now the repair places have genuine parts lol, it's a shame that they had to steal them. I don't get what you're saying, if the iPhone thefts are so much higher by market share than androids then the only thing iCloud locking is doing is fucking innocent customers over. Also, are there really crime syndicates running around and stealing iPhones to sell for parts? doesn't seem viable to me. most aftermarket parts are manufactured on their own or 'refurbished' from recycling or repair places who sell damaged screens and things to companies in china.
It would be trivially easy to have a hardware key needed to authorize your phone to make it useless if stolen (except for parts). The real problem is that Apple actually profits from phones being stolen, since a stolen phone will need to be replaced, but they have to seem like they are preventing theft as much as possible.
The problem with the hardware key is that it is redundant to the universally used IMEI system, requires each manufacturer to create their own system, raises interesting privacy issues, and still doesn’t get around the incentive to steal phones and parts to breakdown to provide to shops that don’t want to use authorize routes.
I can’t thumbs up this video any faster. Great video and explanation of the new apple repair program. I was wondering how this would stack up vs ifixits parts and tools and this showed me the way. Thank you
El milagro es esa barba amigo. ;) Good rant today. I love your opinions on these current tech issues. Have a great week and excited to see a repair performed.
I tried to repair a friend’s iPhone SE 2 with a basic screen replacement. They previously took it to a repair booth in a mall, who argued with them that an iPhone 8 screen would work (it didn’t). When I took it apart, I found that when they put it back together (after the iPhone 8 screen didn’t work) they left out all shielding and screws that held it in place.
You’re giving PTSD as you go over the internal repair process through GSX2. Working at a repair shop for 7 years, before and after AASP, I had learned and totally advocate for the tools and Apple provides, including the display press and battery roller. Mainly because they minimize any form of damage or dummy proof the repair on any basic level. The reason why third-party parts will never be 1:1 is because of the right grip they keep on the design, materials, and technology. At an AASP, consignment parts were hold onto until they were used for a repair. Most parts are serialized and entered into GSX and sent back. If the correct part was returned to them, but with a different serial, we got charged for the full cost, but if done properly, you’re paying for the consignment fee that’s well around 70% of the full cost. The shop will get the difference, which in a the grand scheme of it all, is very small. The profit comes from the repair of MacBooks and larger devices.
I really enjoy how thorough and unbiased you are in these video. You can absolutely love one aspect, hate another, side with iFixit on one thing, disagree on another and all the while I’m getting an education in something in a way that is fun. Excellent work as always!
@@johnmidwest5650 Maybe they could run the system configurator on their end and provide users with a basic website portal that shows whether it was a success or not. If something was wrong then they could be directed to a phone line or rep. That way they could keep a wall of security without SPOT.
that requirement is gonna stay. The problem is that only authorized Apple IDs are allowed to use AST2. This system is based on veeery old software and basically it would be quite a large project to rewrite it. You'd basically need a ticket system to allow access to the holy world of AST2 and that's way to complicated to write from the grounds up to even be profitable; more likely rewriting the code would cost Apple around 200-300 MILLION $.
This video was certainly informative for me. I have an iPhone 12 Pro that my camera failed after a software update; it refused to install or something. A phone that was never opened was logging the part as non genuine lol, I’m out in Africa so my chances for an AASP are basically zilch and scratch, I’m hoping to see how it could possibly trickle down to us to remove the hellish pricing schemes imposed on us by stores. Thanks for this video Quinn. Please if anyone can give be tips on possible ways to deal with this I’d love the help cause I’m pretty sure the camera is functional, just needs a software reinstall (by my assessment) using some apple magic software.
Great, informative video. Looks like Apple did a quick clone of their actual in store repair process and made it public to satisfy regulators and politicians. Hopefully later revisions will make it less restrictive for repair. I predict a whole AliExpress version of Apple's tools and parts for sale within the year.
I see this as a token effort. You can just look at all the videos of individuals who have rented the equipment and purchased Apple genuine parts for the repairs. A lot of people are stuggling with using the machines or state that it is cheaper to get Apple to do it. This is what Apple is after! Ammunition to show why right to repair is bad and why it is better to let Apple do the repair using their trained and certified technicians.
I was a Genius 2016-2019, so my info may be outdated but in 2019 we could still do modular repairs of Display, Battery, Speaker, Taptic Engine/Vibe Motor, and then a number of other random repairs depending on the model (like iPhone 5C sim ejector arm). They've added Face ID repairs since I left, but there were always different repair costs depending on the repair. For example, Taptic Engine was $59 (if memory serves me right).
For my experience in the repair industry in 2016-20 third party repair centers have all of the same stuff as apple minus the parts from apple. Pictures and everything. Maybe not the same quality of pictures but completely functional.
Finally, some Right To Repair content! I wish Apple could take some repair inspiration from Fairphone... They need to design devices to be more repairable and more modular/upgradable. Parts need to be more affordable and accessible as well. Hope Louis Rossmann sees this, looking forward to more Right To Repair content from you!
repairable? sure, but modular and upgradeable? no thank you. the reason a lot of things in apple's ecosystem work so well is because of their tight integration, and i don't really want that to get messed up just in the name of being "upgradeable". phones should be designed to last longer with what they already have, not to be upgraded to artificially prolong their life span because the original components aren't the best of the best.
@@oventree Your "tight integration" can still be realized with a modular design language. And even if it wouldn't be possible, the sustainability fact makes it undeniably the better way for designing future devices.
@@user-bp8yg3ko1r And this is the problem right here. The general public, and politicians, wanting it done their way yet dismissing any current design benefit to the device and ecosystem. Fyi, you have no clue what changes would need to be made by designing how you want it. To pretend otherwise is disingenuous. But alas there are many who shout this but actually don't use Apple products and bizarrely prefer to see Apple's products be lesser functioning.
lol, Apple designed their own screw (which is actually incredibly shit and prone to stripping out) just to keep people out of their phones, what do you expect?
Has any person actually rented this equipment to fix their phone for themselves and returned it? This seems like A LOT of work and hassle to fix your phone. I understand buying it and using it for multiple products at a store, but not an individual
Yeah lol, apart from a heat gun for the glass back, all you need to disassemble a samsung is a phillips screwdriver. bring back removable phone backs lol
The iFixit screen kit comes with the iopener and tools that are used to remove the display. If you are making a fair comparison to the cost of the Apple kit you should include the rental price of the equipment.
which is just $50 for a *week*. i would also be willing to bet you'll get a better installation experience if you use the proper tools, but i haven't done an iPhone screen swap on anything recent with water seals so i don't know. i do know that i wouldn't really trust doing it myself if i had the ifixit kit though, i'd be much more confident if i had the big tool set.
@@oventree The big tool is just a heated bed. You put the screen on the bed and it melts the waterproof seal so that you can pry the screen apart. Repair shops use heated beds as it's easier. For the iopener you just need to heat it in a microwave and it applies the heat to the screen. It's a bit cumbersome but you own the tools and can purchase it without the tools for a lower cost the next time.
@@TheSkcube - so tell us the reason why Apple uses the same tool in their repair stores as well? Sounds like whinging when they providing the exact same manual and exact same repair tools to the end consumer.
@@trancenut81 the same way a commercial kitchen uses a chopper, rather than cutting it by hand. One is easier than the other, but both are valid methods. When we had to repair our 30 year old dishwasher it came with the schematics and a detailed instruction on repair. Giving service manuals/instructions was the norm, so I don't see why it's anything ground breaking
Another strange thing, Apple repair parts include Wera torque drivers listed in Kgf/c torque specs that don’t exist in Weras catalog. Did Apple contract special Wera torque drivers? At least the price for these torque drivers is below retail. Apple needs to include more parts like charging ports though. Schematics would be nice too.
Just a thought about pricing. As someone who lives 4 hours from an Apple Store. Doing my own repair (outside AC+) is cheaper in essence for me than going to a store for a display or battery. Cause now I don’t have to drive 8 hours and hang out while they finish. I can just let FedEx lose my shipment for 2 days. Then do the repair. Then ship stuff back. Boom same price but 8 hrs of time saved.
or, imagine, if they didn't limit the 3rd party's ability to repair phones with OEM parts for reasonable prices, you could just go there and get your phone repaired instantly. That's what we used to do, before Apple started serializing everything and their butthole. Now we have IRP; we use original parts. It's twice the hassle because of Find My and the poor quality of Apple's servers, not even talking about making way less than using our own parts. But that's where the industry is heading.
I like your car analogy, but unfortunately the whole car industry shifted away from easy customer repairs and for many things you‘d need the vendor approval to make them work. This may not be the case for wear and tear parts like brake pads or oil filters, but definitely ECUs, or even already built-in features like seat heating.
Your missing the point. Programming a car ECU could quite easily be done by independent garages, but car dealers limit access to diagnostic software, firmware etc. Any electrical or mechanical item you buy, you should be able to repair - that is Right to Repair. It could be a tractor, TV, Stereo games console, car, washing machine etc. Manufacturers' have started locking everything down that has electronic parts (this pevents self repair, as you don't have access to firmware or diagnostic services). If the only person who can diagnose your purchased item is the manufacturers, or their affiliated partners, things cost more, take longer to repair etc etc.
Snazzy, saw your video of your apple repair. Next time do it with an unauthorized part. You can definately expect websites to compile Model/Serial database for shops.
6:11 Yeah mindblowing, isn't it? Not the fact that you can, but the fact that you couldn't for so long. I just recently ordered the entire repair manual for my 1997 Audi directly from the manufacturer. And the parts I can get too, without having to register a serial number or having to type in codes or get special tools. This and only this should be the standard. Anything else is unacceptable.
I don't know why anyone is praising Apple for giving us overprized tools and parts where they've slapped a hefty 100% profit on. Unbelievable. People know so little about repairs, they actually think this is good.
Then why not just not buy Apple? buy something else from a company run just like Audi? Wouldn't;t that be much better and a more responsbile personal action than whining and demanding that something you aren't buying must change to make you feel better?
damn, I was gonna rant about Audi but I just realised that almost no car manufacturer will provide you a manual straight from them (maybe from the dealership?) feels incredibly good having a dell latitude though - as a business laptop there is a comprehensive manual straight from Dell and an abundance of parts, not to mention it is, and it is *made to* be incredibly easy to repair and upgrade. coming from a fucking macbook (that died because it sucked water in through the logo on the back and I couldn't open for 2 months because I didn't have their fucking screwdriver) this was a stark difference. I wasn't even daily driving the mac at that point, I had to get another computer because it only had 128gb storage and like I said, I didn't have the screwdriver (on newer ones the storage is soldered anyway, so there's no chance at all)
@@MrBoss208 It's not being changed for the better. This is an effort to monopolise repair and cut off any other (reasonable) repair medium, as well as brick phones because 'hey, we gave you an option to do it yourself, nevermind it's overpriced and annoying as fuck' they're also making big profits
Coming from a manager of an AASP, Bottom speakers are replaceable on all units at the same pricing, along with Taptic engines. It is not a whole unit replacement. Apple even scores us on same unit repairs! Encouraging multi part repairs rather than whole unit replacements if not needed.
Former Genius Bar employee; apple doesn’t charge the full out of warranty cost for speaker, Taptic Engine, rear camera, etc. There are certain parts that are replaceable in store and everything else is at the full out of warranty cost.
Former Genius here - Apple does offer single part repairs in store for other components such as Taptic Engines or speakers including the iPhone 12 models at prices less than the full replacement cost as long as the rest of the phone is in repairable condition.
Serial no. is given for to be flashed in the components since apple started self service repair after making this iphone so for next iphone I hope they don't require serial
at 9:05 you mentioned that they aren't 1:1 replacements, however the message indicates that APPLE set lifetime pairing with the modules on the screen thus making things like True Tone and sensors not work if they aren't married to the motherboard.
And you can marry them with third party tools, but what I’m getting at is even the best third-party replacements aren’t the same panels that Apple uses and they typically measure poorer.
@@snazzy that is usually because Apple puts pressure on the supply chain to not produce for anyone else. So even if some chinese company tries to clone iPhone 13 displays, no one has the same facilities/factories to produce the displays since Apple makes exclusive contracts with all the big players. Recently they even started to hinder Texas Instruments and similar companies to sell replacement chips to 3rd parties like mouser. That really screwed up 3rd party soldering repair.
The issue is the equipment is only to be used with apple parts. They have writing in the purchase agreement saying businesses cannot use non apple supplied parts to fix phones. Meaning you HAVE to buy a part and WAIT for the part to arrive before you can even work on the customers phone. It also means that your machines you paid $500+ can ONLY be used on iPhone parts supplied by self service, not your 3rd party parts. Again, not to help the customer at all, just to say "we believe in the right to repair"
Right to repair still needs to be a thing. All this screams to me is "Look, we're doing the thing everyone wants. Therefore, there's no need for right to repair!"
07:50 That is not true. Apple will repair the speaker or the camera for example. There is no iPhone swap required for that. And if the rear System gets swapped, the camera also gets transferred. Also, starting with the iPhone X, the Face ID module is reparable.
I didn’t say the repair isn’t performed. I’m saying at least in the U.S. there’s no camera module replacement fee. Anything that’s not display or battery pays the full out of warranty cost even if the device itself is repaired.
@@snazzy Oh I did not know that. Sorry, got that wrong. Never thought about the fact that there would be repairs available in the EU and not in the U.S. Makes no sense to me.
@@snazzy There actually is a replacement fee smaller components such as the camera, speaker, Taptic Engine, and TrueDepth Camera here in the US. It’s just not listed on the support page. The out-of-warranty costs vary depending on the iPhone model and range anywhere between $60-$200+.
Apple can do other non-display and battery repairs in store, not sure who told you otherwise. It’s typical for us to do many types of repairs for less than a whole unit cost or even a display cost
Also, a rear system also retains the camera, not just the screen. And face is and top speaker are the hardest repairs to do; often failing even when a genius does it. It makes sense why they wouldn’t offer it yet
@@odie714 I don't think they'd fail if a genius did it. But if you let a Genius touch it, it'll break for sure. I've done somewhat around 2k displays with FaceID not and have not broken one. It really takes an idiot to break these.
One thing missing from the equipment rental argument is repairs in counties outside the areas apple will ship kit to. Providing the tools for purchase would then be an apples to apples (pun intended) comparison to the alibaba comparison.
I have witnessed people going to third party repair shops getting new “genuine battery” and after a few weeks those batteries can’t even boot up the phone anymore. I guess that’s a fair point on apple’s side. There are good third party parts, but how the individual person would know which shop uses good parts? They can’t.
If the company made genuine parts available at a reasonable price and without all this bullshit then it wouldn't be a problem. also, given the quality of Apple's batteries, there are a lot of third-party ones that would outlast theirs
let's be clear: factory locking replacement parts to a particular phone is anti-competitive. forcing repair shops to have to order inventory each time or to not be able to carry inventory at all is not a side effect It is the primary reason for the policy. The policy is in place to make it so that only Apple repair shops can competitively repair their devices in a timely manner.
the pairing of new parts s/n to old parts s/n (marked as replacement) is incredibly control freak in nature. they're adding unnecessary complications and failure points to what should be a very simple process, just so they can keep an eye on the parts circulation. a lot can happen for a customer to be unfairly deemed illegible for repair. a malicious 3rd party repair, or even a repair savvy relative switching out parts for unauthorized one, or the text itself on the component might not be visible anymore because the component is wrecked from severe puncture, a bug on their database, or if they pull support in the future. i mean these things should not be under supervision from a mere manufacturer, if anything their job is to advise, not control.
Yes very well said
It may be true that the true purpose of the policy is disingenuous and/or subversive, but an argument can be made in support of Apple’s position here. They are the “manufacturer,” yes, but much more importantly, they’re the “designer.” Keeping extreme quality control over your OEM design is important. And the fact their technology has been replicated so many times with such effort toward “looking” legit, but such poor true quality control (I.e. ‘airpod pros’ you find all over Facebook), lends credence to an argument that ‘if we’re going to back our product, as designed AND manufactured, we’re going to demand part swaps are either authentic or unknown.’ That seems reasonable to me. 🤷🏻♂️
Not very eco friendly either… I wonder how this impacts their carbon neutrality?
“Right to repair” doesn’t mean 3rd party anything. ALL major business actively display anti-competitive behaviour. E.g. cellular companies, cable companies, bakeries and the lost goes on and on and on…
Them making their equipment public for a reasonable price is easily the biggest advantage of this program.
Some makerspaces and the student space at my university already announced that they are going to buy these tools as soon as they are available.
So people can just buy the parts, go to these spaces and use the equipment for free!
we use these tools, if you're speaking of the display press and "Heated Display Removal Fixture". They really are overpriced as hell. Get the Display Adhesive Press Plate for the required models and apply light force to it after applying the adhesive, that's all what the 200$ display press does. The Display Removal machine can be replaced easily with a heat mat (which is needed for all iPhone and Android phones anyway) and an iSlack. I usually just skip the machine and pry out the display since it takes ages. Just a wise recommendation from an IRP technician!
WOW! That's amazing. Especially for someone on a budget.
This is the opposite of a reasonable price. Like the exact opposite
@@PvtAnonymous I'd agree with you, but do these help "idiot proof" at all by making it simpler for people without the technical experience that you have? A lot of people buy iPhones because they trust Apple, so maybe this will mean a higher proportion of people feeling comfortable to do so (with official equipment) by themselves rather than going into the Apple store
@@Clove_Parma yeah, these tools won‘t help at all if you have no idea what you‘re doing. Probably even break more, especially with the heating machine. Which has a LOT of error codes that you can only look up in GSX - so no idea how regular people are gonna know what they‘re doing wrong. The process of using them is pretty much complicated and can be replaced by easier manual methods, the latter will be the go-to-way for newbies. And also, the machines itself are cheap, but at least in the case of the heating brackets you pay 100 bucks per piece, which brings up the cost to 500$ if you get just the 3 available ones right now. So „building up“ a set of tools like some people here suggested is gonna be pretty uneconomic. Just a few more reasons why I‘d stay away from these.
I’m a former Lead Genius (2008-15), and I must say, Apple’s repairs guides are brilliant; there’s so much information in those documents. In addition to detailed tear-down guides, there’s excellent troubleshooting work flows.
Unless you need a repair done that they don’t authorize, like a charge port - in which case, GFY
I’m curious, what do you do now if you’re comfortable sharing.
Every Lead Genius
“But did you check the guide?”
KBase is a nice place 😁
@@5urg3x charge port is a full unit on any iPhone prior to 12, now it’s a rear system replacement.
Next time don’t buy cheap cables, and don’t put things in port you shouldn’t have. Apples port cleaning service is and always will be free.
🙃
@@5urg3x say that to my 5 year old iPhone X
kekw
As "that guy" that has had too many friends bring me their iPhones to repair (I'm IT with Apple training---over 20 years ago,lol), this is an amazing implementation (notice I didn't say "bargain", it's not). I'll be getting their equipment in permanently as it's worth it to me and all of the folks I fix for and I'm grateful for the ability to get genuine parts, long overdue but thankfully done at last.
Absolutely great break down Quinn, best I've seen on this subject yet 👍
You should convince your friends to get apple care. Save some money
@@keco185 That'd be awesome IF they lived anywhere near an Apple store, hence why they love me so much 🤣 Plus they actually trust me to do it, something I'm fairly proud of to be honest. Nice to know all those years of school were good for something after all!
…I wish you were my friend 😮💨
I wouldn't do that if I were you: these are precision-tailored to specific models, and they're unlikely to remain useful for future iPhones. That may not be an issue for repair shops (who can expect to be repairing these models for quite a while), but it's going to be a nuisance for individuals.
@@jeremysaklad6703 I repair a lot more than friends phones now, so it will be worth it to me....plus I have the money to do it anyway so that's thankfully not an issue for me at least. Good to say it, though, others might not be so fortunate, thanks.
An interesting point I want to add to the mix here in terms of pricing: These prices are only really valid if you have an Apple Store available to you to do these repairs. If you live in, let's say, New York I bet there are four Apple Stores within spitting distance. At that point, doing a battery swap at an official store is way easier. But I live in a medium-sized town in Sweden, and the nearest official Apple Store is (checks maps) roughly three hours away by car, so I'd have to drive six hours (there and back again) to even hand in my broken phone to get it fixed. Meanwhile, I could rent the gear, have it sent to me and do it myself and not spend six hours driving? That's... not super terrible, actually? The pricing still isn't amazing, but it provides a reasonable option.
Sidenote: This program isn't available in Sweden yet, but I hope it will be, later down the line.
Can't you send your phone to them for repair? I did that in the UK for a battery replacement on an iPhone 6 and iPhone 7. The turnaround time for both of those was about 5 days from point of ordering the service to receiving the phones back with the new batteries.
And the best part is if you break anything or mess up, you bring us your phone anyways 😂
This self service really benefits small repair shops. I love it.
Ordering parts, reading the manuel, repairing the phone, and returning parts could easily take 4 hours
@@xPersianxKing 3:15 - 4:22 relevant part
One little tid-bit to add is that the listed price for “other damage” on the Apple website is inaccurate for replaceable modular components. For example, a Taptic Engine/Speaker would be closer to the bundled price on Self Service.
Likewise, Rear System excludes Display as well as Rear Camera 👏 Great video
I was about to comment this but thank you for doing so already. This needs to be seen to filter out some wrongs in the video. Also, the last couple of days UA-cam is going mad about not being available to swap the charge port. Apple has never done a charge port only repair and (even as an ex-aasp employee) the real reason was never obvious. My best guess is it's just more time consuming and prone to issues (not lining up the dock connector or having issues putting the speakers down on the flex afterwards due to poor flex placement). Obviously everyone in the independent/unauthorized shops smirks at this but I could see the point Apple is making. If they don't offer the repair then they definitely won't offer the repair to the self service consumer. Annoying, and I've always dreaded to quote a customer 599 for a full swap just for a faulty charge port but it is what it is. Let's just hope this gets expanded in the future, as well as in-store/Apple-own repairs and for the self-service and Indies.
Can second this. There are a multitude of parts Apple can replace such as that same Taptic Engine, a camera, and speakers in some phones that have rates similar. They just aren't advertised.
@@soberfreund It's not like Apple is going to stop anyone with different standards from doing whatever they want and ignoring the warnings. They're just not going to put their reputation on the line by vouching for it.
It’s not surprising to me that FaceID repairs aren’t included in this program. It is an extremely difficult repair.
I brought my phone in for FaceID issues and after 4 hours and a failed repair left with a brand new replacement phone.
It's because there's so many different things that can cause the TrueDepth FaceID system to fail. It's an extremely sensitive system.
well it's not exactly designed to be repaired *and* most 'genius's have an iq of less than 50.
My sister's 2018 macbook pro (with the built-in keyboard and display problems that were guaranteed to happen and which they hadn't fixed after 3 generations) inevitably needed a keyboard replacement (because of fucking dust lol) but since Apple riveted the fucking keyboard to the computer, they had to swap every component to a new chassis instead. Really feels good when a company like that sticks it to themselves.
Similar thing with the iPhone backs where they replace the whole shell of the phone, except that cost (amplified by like an order of magnitude) is passed onto the customer
@@compmaster13 like the speaker being damaged lol
@@rolls_8798 don't forget how they had insufficient sized gaskets on certain years of Macbook Pro Retina around the screen, causing the glass to rub on the keyboard and wearing off the anti reflective coating, that one was a doozie, or when they had the display ribbon cable incorrectly specced causing strain that broke screens on some touchbar Macbook Pro Retina units too. Honestly for a company that prides itself on design, they sure do make simple mistakes at times.
@@Clove_Parma the screen ribbon issue was there for like half a decade I think and was all due to how thin they were trying to make it, it was pretty strange seeing these minimalist grey aluminium rectangles with splotches of backlight bleed and just failing when you had the screen at specific angles
then there is the whole antenna thing with iPhone 4, bending with iPhone 6, audio IC failure with iPhone 7, the list really does go on.
Louis Rossmann has a funny video detailing the critical fuck-ups in macbooks through the years. They don't get a lot right.
quick poll: does anyone else find macbooks (particularly pros) very uncomfortable to hold? like they're so incredibly slippery that I get cramps just trying to hold onto them, and the edges are so damn sharp and I always feel like I'm about to drop it.
Edit: as for the gaskets, they're pretty horrible anyway. we have a macbook air from 2016 and the shitty o-ring has degraded into a hard slimy plastic and there are chunks off it missing, so much for that sleek design
This program might make more sense for people that live 2+ hours away from an Apple store. I remember being in Montana and looking to see how close an Apple store was for a repair. There weren’t any in the entire state at the time, and only one authorized repair store that said they would ship it away to be repaired.
Locking it to the serial number means turn around would be similar to just shipping the device out to Apple (minus time without the phone being hours if you repair it vs sending it away)
The fact that Apple X/anything older than a 12 isn’t included is a big let down though.
@Xavier Breath Allow me to translate that from corporate: "We're not allowed to outright recommend you fix this yourself, but we strongly encourage you to fix this yourself, since we're not going to bother wasting time on something that minor."
Usually Apple employees *do* outright say that, in my experience.
I just finished watching the entire video, and I'm glad to see some behind-the-scenes elements of what goes into Apple's repairs like GSX2 and RepairCal, and your opinions on the new service are spot on :)
i recently watched a video of yours from a couple of years ago. Ive been watching your channel for longer than i thought because i remembered it but what i hadn't remembered is how far you've come with the presentation and finish. And frankly your content is far better researched and delivered than almost everyone else doing apple centric and EV content. A pat on the back sir, great work
3:20 you're late to the game; Jessa Jones has demonstrated live her screen display change via the "apple official self service" program; she received a giant box containing all the tools plus parts and when she completed the repair she was faced with (yet another) apple license agreement screen that forced her to tap on AGREE because otherwise the new display won't be serialized with the logic board and FaceID won't work at all; so it's the same old anti-repair all-modules-serialized from apple; and frankly having only the latest 3 models of phones listed in the "program" is a joke; plus Rossmann stated that only batteries and screens are included; no charge port, no volumen/power buttons either, so it's a very tiny step towards self-repair and certainly just a PR stunt to stop all the R2R laws for being passed in many states
HELLO SIR I WOULD LIK ONE SIM TRAY: $8
when the sim tray is sus😳😳
@Elijah Albrecht its apple what did u expect ?
One point which gets passed over in these discussions is that it is devilishly hard to create a system that doesn't incentivize stealing iPhones and using cobbled parts to resell them. This is a complicated nuanced problem.
I don't really think that's an issue tbh, and there ARE hundreds of stolen iPhone that are now unusable and even more belonging to ordinary people that have been bricked. This just demonstrates that the fuckers who steal phones don't know or think about these restriction and it's almost always a spur of the moment sort of thing. Also note that I don't see what you mentioned as being a problem with other phones even though parts are much cheaper and way more readily available, the phones are much easier to repair (and for the vast majority) there are no 'linked' parts
@@rolls_8798 A quick look shows that in the United States and the UK, iPhone thefts are roughly 38% of phone thefts while thefts of android phones by all vendors are 39%.... There is a very large and active market for iPhone parts driven partly by the common parts used by iPhones and the long life of a given iPhone model (there are still iPhone 6's in active use). Theft often done to sell parts to unscrupulous repair places; that is the general fate of the Apple store thefts.
@@rebusxrex Then what are the systems Apple has in place doing? I'm talking about iCloud locking and parts linking, at least now the repair places have genuine parts lol, it's a shame that they had to steal them.
I don't get what you're saying, if the iPhone thefts are so much higher by market share than androids then the only thing iCloud locking is doing is fucking innocent customers over.
Also, are there really crime syndicates running around and stealing iPhones to sell for parts? doesn't seem viable to me. most aftermarket parts are manufactured on their own or 'refurbished' from recycling or repair places who sell damaged screens and things to companies in china.
It would be trivially easy to have a hardware key needed to authorize your phone to make it useless if stolen (except for parts). The real problem is that Apple actually profits from phones being stolen, since a stolen phone will need to be replaced, but they have to seem like they are preventing theft as much as possible.
The problem with the hardware key is that it is redundant to the universally used IMEI system, requires each manufacturer to create their own system, raises interesting privacy issues, and still doesn’t get around the incentive to steal phones and parts to breakdown to provide to shops that don’t want to use authorize routes.
Apple is doing this so they can say "look I did it" rather than actually doing what the movement has been pushing for
I can’t thumbs up this video any faster. Great video and explanation of the new apple repair program. I was wondering how this would stack up vs ifixits parts and tools and this showed me the way. Thank you
Thank you for finally putting out a well researched video on this! So many others put out misinformed takes on the program
I’d like to imagine when Quinn is talking with friends in real life he’s holding up his fingers as he does in his videos 😁
Thanks for an even handed coverage. It is much appreciated.
Im looking forward to the repair video, I would really enjoy a review of the tools!
El milagro es esa barba amigo. ;)
Good rant today. I love your opinions on these current tech issues. Have a great week and excited to see a repair performed.
Awesome insights! Thanks for the video!
I tried to repair a friend’s iPhone SE 2 with a basic screen replacement. They previously took it to a repair booth in a mall, who argued with them that an iPhone 8 screen would work (it didn’t). When I took it apart, I found that when they put it back together (after the iPhone 8 screen didn’t work) they left out all shielding and screws that held it in place.
I work at an AASP and that rear system information is incorrect, the Display AND the Rear Camera are kept and transferred to a new body.
You’re giving PTSD as you go over the internal repair process through GSX2. Working at a repair shop for 7 years, before and after AASP, I had learned and totally advocate for the tools and Apple provides, including the display press and battery roller. Mainly because they minimize any form of damage or dummy proof the repair on any basic level. The reason why third-party parts will never be 1:1 is because of the right grip they keep on the design, materials, and technology. At an AASP, consignment parts were hold onto until they were used for a repair. Most parts are serialized and entered into GSX and sent back. If the correct part was returned to them, but with a different serial, we got charged for the full cost, but if done properly, you’re paying for the consignment fee that’s well around 70% of the full cost. The shop will get the difference, which in a the grand scheme of it all, is very small. The profit comes from the repair of MacBooks and larger devices.
This is great content, we need to get you to a linus budget so we can all enjoy more of this.😝
Every time Quinn says something to the effect of "I used to own and run an iPhone repair shop," take a shot.
I really enjoy how thorough and unbiased you are in these video. You can absolutely love one aspect, hate another, side with iFixit on one thing, disagree on another and all the while I’m getting an education in something in a way that is fun.
Excellent work as always!
Nice video man. Great overview.
I think this is a great step forward as well. I would like to see them remove the requirement to contact SPOT CS to initiate System Configurator.
While I agree, I think Apple is unlikely to do so as it may threaten Apple's ability to maintain its Walled Garden and luxury status.
@@johnmidwest5650 Maybe they could run the system configurator on their end and provide users with a basic website portal that shows whether it was a success or not. If something was wrong then they could be directed to a phone line or rep. That way they could keep a wall of security without SPOT.
that requirement is gonna stay. The problem is that only authorized Apple IDs are allowed to use AST2. This system is based on veeery old software and basically it would be quite a large project to rewrite it. You'd basically need a ticket system to allow access to the holy world of AST2 and that's way to complicated to write from the grounds up to even be profitable; more likely rewriting the code would cost Apple around 200-300 MILLION $.
This video was certainly informative for me. I have an iPhone 12 Pro that my camera failed after a software update; it refused to install or something. A phone that was never opened was logging the part as non genuine lol, I’m out in Africa so my chances for an AASP are basically zilch and scratch, I’m hoping to see how it could possibly trickle down to us to remove the hellish pricing schemes imposed on us by stores. Thanks for this video Quinn. Please if anyone can give be tips on possible ways to deal with this I’d love the help cause I’m pretty sure the camera is functional, just needs a software reinstall (by my assessment) using some apple magic software.
Interesting video as always. Can't wait to see you repair the iPhone 12 mini.
Been waiting for this video. The whole program feels like a way to avoid more lawsuits
Of course it is, this is a "look we're doing good things!!"
and make profits and cut off any other sort of repair
In Australia, AppleCare+ and AppleCare Enterprise can do onsite repairs for Mac desktop or laptops.
Awesome vid! Keep up the great work!
Thanks Quinn, this is a much more nuanced take than many I have seen. Repair is mechanically and logistically complicated
Great, informative video. Looks like Apple did a quick clone of their actual in store repair process and made it public to satisfy regulators and politicians. Hopefully later revisions will make it less restrictive for repair. I predict a whole AliExpress version of Apple's tools and parts for sale within the year.
This has to be the reasoning
I see this as a token effort. You can just look at all the videos of individuals who have rented the equipment and purchased Apple genuine parts for the repairs. A lot of people are stuggling with using the machines or state that it is cheaper to get Apple to do it.
This is what Apple is after! Ammunition to show why right to repair is bad and why it is better to let Apple do the repair using their trained and certified technicians.
@@davebilson Exactly this ^
15:22 - its Apples version of RTR, just like their removal of plug for phones was their version of "environmentally friendly"
Fantastic Quin, can’t wait for the repair video
I was a Genius 2016-2019, so my info may be outdated but in 2019 we could still do modular repairs of Display, Battery, Speaker, Taptic Engine/Vibe Motor, and then a number of other random repairs depending on the model (like iPhone 5C sim ejector arm). They've added Face ID repairs since I left, but there were always different repair costs depending on the repair. For example, Taptic Engine was $59 (if memory serves me right).
I love that shirt! Please tell me where you got it lol
BTW thanks for the very descriptive explanation of the strange ass repair program! lol
“The carelessness and lack of skill in most people cannot be underestimated.” 💀
does anyone know what's that thing next to the suction cup? is it a power supply?
I have surely learned something. Many thanks.
my cuestin is, what happens if you can`t access to the serial number ( if the phone is more damage or can`t be access before the repair ?)
Just got off Louis Rossmans video on this, this is perfect timing
For my experience in the repair industry in 2016-20 third party repair centers have all of the same stuff as apple minus the parts from apple. Pictures and everything. Maybe not the same quality of pictures but completely functional.
This was a fantastic and educational video, this is why I subbed.
4:53 Idk if you did this on purpose, but nice reference to Boston Dynamics now being owned by Hyundai
fun fact, rear system repairs also use the same camera from the original phone
def looking foward to the next video
Another great video. Thanks.
Finally, some Right To Repair content!
I wish Apple could take some repair inspiration from Fairphone...
They need to design devices to be more repairable and more modular/upgradable.
Parts need to be more affordable and accessible as well.
Hope Louis Rossmann sees this, looking forward to more Right To Repair content from you!
repairable? sure, but modular and upgradeable? no thank you. the reason a lot of things in apple's ecosystem work so well is because of their tight integration, and i don't really want that to get messed up just in the name of being "upgradeable". phones should be designed to last longer with what they already have, not to be upgraded to artificially prolong their life span because the original components aren't the best of the best.
@@oventree Your "tight integration" can still be realized with a modular design language.
And even if it wouldn't be possible, the sustainability fact makes it undeniably the better way for designing future devices.
@@user-bp8yg3ko1r And this is the problem right here. The general public, and politicians, wanting it done their way yet dismissing any current design benefit to the device and ecosystem. Fyi, you have no clue what changes would need to be made by designing how you want it. To pretend otherwise is disingenuous. But alas there are many who shout this but actually don't use Apple products and bizarrely prefer to see Apple's products be lesser functioning.
@@oventree so which phones have upgradability that's still relevant today?
lol, Apple designed their own screw (which is actually incredibly shit and prone to stripping out) just to keep people out of their phones, what do you expect?
Been downloading repair manuals off of eBay for years 😊
Has any person actually rented this equipment to fix their phone for themselves and returned it? This seems like A LOT of work and hassle to fix your phone. I understand buying it and using it for multiple products at a store, but not an individual
Yeah lol, apart from a heat gun for the glass back, all you need to disassemble a samsung is a phillips screwdriver.
bring back removable phone backs lol
Very good take, thanx for doing this that way.
The iFixit screen kit comes with the iopener and tools that are used to remove the display. If you are making a fair comparison to the cost of the Apple kit you should include the rental price of the equipment.
which is just $50 for a *week*. i would also be willing to bet you'll get a better installation experience if you use the proper tools, but i haven't done an iPhone screen swap on anything recent with water seals so i don't know. i do know that i wouldn't really trust doing it myself if i had the ifixit kit though, i'd be much more confident if i had the big tool set.
@@oventree The big tool is just a heated bed. You put the screen on the bed and it melts the waterproof seal so that you can pry the screen apart. Repair shops use heated beds as it's easier. For the iopener you just need to heat it in a microwave and it applies the heat to the screen. It's a bit cumbersome but you own the tools and can purchase it without the tools for a lower cost the next time.
@@TheSkcube - so tell us the reason why Apple uses the same tool in their repair stores as well? Sounds like whinging when they providing the exact same manual and exact same repair tools to the end consumer.
@@trancenut81 the same way a commercial kitchen uses a chopper, rather than cutting it by hand. One is easier than the other, but both are valid methods. When we had to repair our 30 year old dishwasher it came with the schematics and a detailed instruction on repair. Giving service manuals/instructions was the norm, so I don't see why it's anything ground breaking
I tried a few years ago to replace the display on a iPhone 6s. It was a nightmare and will never do that ever again!
Another strange thing, Apple repair parts include Wera torque drivers listed in Kgf/c torque specs that don’t exist in Weras catalog. Did Apple contract special Wera torque drivers? At least the price for these torque drivers is below retail. Apple needs to include more parts like charging ports though. Schematics would be nice too.
I would have to assume so that's not uncommon though if your a decent sized operation to have semi custom runs like that
Nice been waiting for this
Just a thought about pricing. As someone who lives 4 hours from an Apple Store. Doing my own repair (outside AC+) is cheaper in essence for me than going to a store for a display or battery. Cause now I don’t have to drive 8 hours and hang out while they finish. I can just let FedEx lose my shipment for 2 days. Then do the repair. Then ship stuff back. Boom same price but 8 hrs of time saved.
or, imagine, if they didn't limit the 3rd party's ability to repair phones with OEM parts for reasonable prices, you could just go there and get your phone repaired instantly. That's what we used to do, before Apple started serializing everything and their butthole. Now we have IRP; we use original parts. It's twice the hassle because of Find My and the poor quality of Apple's servers, not even talking about making way less than using our own parts. But that's where the industry is heading.
Note the fact that a lot of people dont live near an apple store, and even with these display costs, repair still makes sense for them
I like your car analogy, but unfortunately the whole car industry shifted away from easy customer repairs and for many things you‘d need the vendor approval to make them work. This may not be the case for wear and tear parts like brake pads or oil filters, but definitely ECUs, or even already built-in features like seat heating.
Your missing the point. Programming a car ECU could quite easily be done by independent garages, but car dealers limit access to diagnostic software, firmware etc.
Any electrical or mechanical item you buy, you should be able to repair - that is Right to Repair. It could be a tractor, TV, Stereo games console, car, washing machine etc.
Manufacturers' have started locking everything down that has electronic parts (this pevents self repair, as you don't have access to firmware or diagnostic services).
If the only person who can diagnose your purchased item is the manufacturers, or their affiliated partners, things cost more, take longer to repair etc etc.
@@davebilson Not when the traffic is encrypted and you‘d need to register the ECU/Part with the serial number online.
which display separator mat do you have there in front of you?
can't see any replies although the is the drop-down-option
Snazzy, saw your video of your apple repair. Next time do it with an unauthorized part. You can definately expect websites to compile Model/Serial database for shops.
Please let us know if the repair forces an update or factory reset
Great video Quinn. Better researched and nuanced than most takes I’ve seen. Looking forward to the repair video.
When are you releasing the M1 Ultra review?
6:11 Yeah mindblowing, isn't it? Not the fact that you can, but the fact that you couldn't for so long.
I just recently ordered the entire repair manual for my 1997 Audi directly from the manufacturer. And the parts I can get too, without having to register a serial number or having to type in codes or get special tools. This and only this should be the standard. Anything else is unacceptable.
I don't know why anyone is praising Apple for giving us overprized tools and parts where they've slapped a hefty 100% profit on. Unbelievable. People know so little about repairs, they actually think this is good.
Then why not just not buy Apple? buy something else from a company run just like Audi? Wouldn't;t that be much better and a more responsbile personal action than whining and demanding that something you aren't buying must change to make you feel better?
damn, I was gonna rant about Audi but I just realised that almost no car manufacturer will provide you a manual straight from them (maybe from the dealership?)
feels incredibly good having a dell latitude though - as a business laptop there is a comprehensive manual straight from Dell and an abundance of parts, not to mention it is, and it is *made to* be incredibly easy to repair and upgrade. coming from a fucking macbook (that died because it sucked water in through the logo on the back and I couldn't open for 2 months because I didn't have their fucking screwdriver) this was a stark difference. I wasn't even daily driving the mac at that point, I had to get another computer because it only had 128gb storage and like I said, I didn't have the screwdriver (on newer ones the storage is soldered anyway, so there's no chance at all)
@@PvtAnonymous I know lmao
@@MrBoss208 It's not being changed for the better. This is an effort to monopolise repair and cut off any other (reasonable) repair medium, as well as brick phones because 'hey, we gave you an option to do it yourself, nevermind it's overpriced and annoying as fuck'
they're also making big profits
Wait you have to read the manual and enter a code to proceed? Did they consult Ken and Roberta Williams for this?
Oh that outro song slaps
Do they have the part number for the screw used upon all their customers?
Coming from a manager of an AASP, Bottom speakers are replaceable on all units at the same pricing, along with Taptic engines. It is not a whole unit replacement. Apple even scores us on same unit repairs! Encouraging multi part repairs rather than whole unit replacements if not needed.
Thanks!
Good point with the car!
I wonder how much this differs from the independent repair provider program Apple has for 3rd party shops
Quick amendment. GSX2 requires a qualifying repair to run system configuration as well as RepairCal. It cannot be run otherwise
How would you get the Serial number if the screen busted
I wish I could’ve had this video when I worked for SimplyMac (AASP).
You're really good at making incredibly detailed videos. Congratulations man!
I love the shirt! Where did you get it?
Former Genius Bar employee; apple doesn’t charge the full out of warranty cost for speaker, Taptic Engine, rear camera, etc. There are certain parts that are replaceable in store and everything else is at the full out of warranty cost.
This reminds me of "Prototype", the Star Trek Voyager episode.
Former Genius here - Apple does offer single part repairs in store for other components such as Taptic Engines or speakers including the iPhone 12 models at prices less than the full replacement cost as long as the rest of the phone is in repairable condition.
I heard from a friend who used to work for Apple that Apple is VERY strict with GSX2 access and for good reason.
Serial no. is given for to be flashed in the components since apple started self service repair after making this iphone so for next iphone I hope they don't require serial
Wouldn’t bet on it. They’re making this process as difficult as they can because this is a concession more than a desire.
@@snazzy ya
how do you always stay so snazzy tho
at 9:05 you mentioned that they aren't 1:1 replacements, however the message indicates that APPLE set lifetime pairing with the modules on the screen thus making things like True Tone and sensors not work if they aren't married to the motherboard.
And you can marry them with third party tools, but what I’m getting at is even the best third-party replacements aren’t the same panels that Apple uses and they typically measure poorer.
@@snazzy Agreed lol
@@snazzy that is usually because Apple puts pressure on the supply chain to not produce for anyone else. So even if some chinese company tries to clone iPhone 13 displays, no one has the same facilities/factories to produce the displays since Apple makes exclusive contracts with all the big players. Recently they even started to hinder Texas Instruments and similar companies to sell replacement chips to 3rd parties like mouser. That really screwed up 3rd party soldering repair.
The issue is the equipment is only to be used with apple parts. They have writing in the purchase agreement saying businesses cannot use non apple supplied parts to fix phones. Meaning you HAVE to buy a part and WAIT for the part to arrive before you can even work on the customers phone. It also means that your machines you paid $500+ can ONLY be used on iPhone parts supplied by self service, not your 3rd party parts. Again, not to help the customer at all, just to say "we believe in the right to repair"
Right to repair still needs to be a thing.
All this screams to me is "Look, we're doing the thing everyone wants. Therefore, there's no need for right to repair!"
07:50 That is not true. Apple will repair the speaker or the camera for example. There is no iPhone swap required for that. And if the rear System gets swapped, the camera also gets transferred. Also, starting with the iPhone X, the Face ID module is reparable.
Currently working at an AASP in germany.
I didn’t say the repair isn’t performed. I’m saying at least in the U.S. there’s no camera module replacement fee. Anything that’s not display or battery pays the full out of warranty cost even if the device itself is repaired.
@@snazzy Oh I did not know that. Sorry, got that wrong.
Never thought about the fact that there would be repairs available in the EU and not in the U.S. Makes no sense to me.
@@snazzy There actually is a replacement fee smaller components such as the camera, speaker, Taptic Engine, and TrueDepth Camera here in the US. It’s just not listed on the support page. The out-of-warranty costs vary depending on the iPhone model and range anywhere between $60-$200+.
@@DuhAverageJoe That sounds familiar. Here in Germany it is about 90€, no matter what iPhone it is. (Camera, speaker, Taptic Engine, …)
Apple can do other non-display and battery repairs in store, not sure who told you otherwise. It’s typical for us to do many types of repairs for less than a whole unit cost or even a display cost
Also, a rear system also retains the camera, not just the screen. And face is and top speaker are the hardest repairs to do; often failing even when a genius does it. It makes sense why they wouldn’t offer it yet
@@odie714 I don't think they'd fail if a genius did it. But if you let a Genius touch it, it'll break for sure. I've done somewhat around 2k displays with FaceID not and have not broken one. It really takes an idiot to break these.
I’m going to the Apple Store to repair my iPad in 2 hours and this pops up in my notifications. What a timing !
One thing missing from the equipment rental argument is repairs in counties outside the areas apple will ship kit to. Providing the tools for purchase would then be an apples to apples (pun intended) comparison to the alibaba comparison.
Good video man
apple could make a version of repaircal for those that use the self repair program, i doubt they will though
Great video but does anyone know what shirt he is wearing?
5:56 sounds like something that should have been possible since ever...
14:46 so apple created a fix for it's own anti-repair stuff
the best part is that they even detail what to do when you do something dumb and puncture the battery so badly it catches fire
Just to be clear, you can pay to repair the Taptic engineer and speaker on iPhones. They don’t post the prices on their site.
I have witnessed people going to third party repair shops getting new “genuine battery” and after a few weeks those batteries can’t even boot up the phone anymore. I guess that’s a fair point on apple’s side. There are good third party parts, but how the individual person would know which shop uses good parts? They can’t.
If the company made genuine parts available at a reasonable price and without all this bullshit then it wouldn't be a problem.
also, given the quality of Apple's batteries, there are a lot of third-party ones that would outlast theirs