I’m a Genius - Apple Self Service Repair Program
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- Опубліковано 13 тра 2024
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We ordered a bunch of Apple self-repair tools so today Linus will try to repair and iPhone screen while discussing the merits and pitfalls of Apple's foray into Right to Repair...
Discuss on the forum: linustechtips.com/topic/14447...
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CHAPTERS
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0:00 Intro
1:09 How it used to be
2:00 What's new
2:42 What can be repaired?
3:20 How to get tools
4:59 LET'S TRY IT
7:32 How to get parts
8:42 Why you won't do this
11:48 is this for Repair Shops?
12:19 Final Thoughts
14:00 Outro - Наука та технологія
I've read so many comments saying you're just hating with clickbait in spite of this video being filled with truth. People don't like the truth.
Scrolled way too far before seeing your comment
Yeah, say sweet lie is preferred over a bitter truth and populists know that.
Because most people are unfortunately stupid.
Brainwashed sheep that's what they are
Apple stans are almost as delusional as Elon Musk stans.
Conclusion: apples self service repair program is completely ridiculous.
Hi Guru, nice to see you here.
Ikr
As expected.
As expected of Apple.
yup love you btw
The "This Week in Tech" crew tried the rental option for a battery. The major problem they encountered was the battery was shipped separately and arrived on the day they had to ship back the tools.
😂😂
Apple only did this as a “okay if we do it, will you shut up about it,” move. Pretty much the bare minimum possible, to get government entities off their back and not brand them anti right-to-repair. There isn’t any reason then, to go this route compared to going to the Apple store and getting it fixed there. Yet by making the whole process as unappealing as possible, Apple can deflect criticisms, while at the same time increasing their margins.
Which is why everyone should boycott them. It's a super sneaky anti-consumer practice, and it should be illegal for them to not only block you from repairing your device but to yield with a half-measure like this.
Yes and they have HUGE margins! with every part they probably make 400% profit, those Oled panels are probably $3 from the factory but they charge you massive amounts! Rather get the Samsung repair program, it is super cheap and they don’t worry about making any margin on their products, basically selling at cost!
Even the bare minimum is plenty, but apple went out of their way to make it uneconomical and cumbersome
Yeah. Apple does things their way. What I thought about this program when I first seen it and heard the details was that NOBODY REPAIRS THEIR PHONE AT HOME BY THEMSELVES. I am a tech guy who builds computes and I don't repair my own phones when I break them. People want to go to 3rd party repair shops and get them repaired, but Apple has hand over fist fought 3rd party repair shops to keep that income flowing towards Apple. They sue anyone who wants to purchase parts themselves from the factory, they have contracts to not allow anyone to buy their components from the factory, and they partnered with Amazon to remove all 3rd party refurbishing companies off Amazon, so you have no choice but to buy from Apple even refurbished. And now this program is just them trying to disarm 3rd party repair shops by having an alibi when they get brought before congress and various consumer protection agencies. NOBODY REPAIRS AT HOME, THEY AREN"T AFRAID OF LOSING MONEY TO PEOPLE REPAIRING AT HOME, THEY ARE AFRAID OF LOSING MONEY TO 3RD PARTY REPAIR SHOPS.
FUCK APPLE.
It’s a little worse again because after you carry out the repair yourself, you still have to call apple for them to pair the component to your device, and if this fails once then they tell you to go to the apple store anyways. Which completely defeats the whole process of shipping tools. It is clear that apple is building a case to make right to repair look pointless in the eyes of certain law makers
Yeah this is literally just embrace-extend-exterminate applied to user's rights (AKA property rights). They are doing it on purpose to force people who want to repair their devices to rely on them only without the possibility of just using a third party, and to force them to pay exorbitant prices for the purpose of discouraging the repair in the first place.
It reminds of the old washing machine paradox - you can get it repaired, but the repair tech always tells you it's going to cost more than just buying a new one.
They’re trying to make it as inconvenient as possible to justify their case.
You're not even calling "Apple" -- you're calling a company that they outsourced this to. The difference is Apple actually answers the phone. A lot of folks have reported that they have to wait on hold for like 40 minutes just to register the new part.
no because a lot of times apple tells you to buy a new phone instead of fixing your divice
just another day at r/maliciouscompliance
Having done Apples self repair I know the pain.
After replacing the part you have to call Apple and get approval for your completed repair by letting them run system configuration, this removes the warning messages and artificial issues that arise after repair. This propriety software allows the parts to function correctly, In-turn making all 3rd party repair look bad and Apples offical repair be the only one that leaves you with a fully working phone.
Nice to see you here! I was about to mention you in a comment as I had watched your video and break down on the self repair program when it came out! I wish he had to go through that same issue you did when you had to contact Apple to have someone assign the serial through GSX.
But on android you can just reinstall the os at any time like on a pc
@@reydgukthewjw8349 Including a completely custom ROM if you're willing to take the steps necessary to unlock the bootloader, add in a hacked kernel, and root your phone. In most instances there's software that'll do it all for you, and some of them can even be undone so you can officially update your phone to the newest OS, or restore it to factory. The only thing you really have to worry about is the phone's primary interface software like Samsung, or Motorola.
@Hugh Jeffreys Wait, it has warning messages? I have changed screens and batteries of iphone 5s for my family, but I haven't ran into warning messages ( except for touch id not available messages)
@@nathanyu9134 apple start showing warning messages start from iphone x and up
The amount of times apple has just lied to me at the store saying “ITS IMPOSSIBLE TO REPLACE THAT PART YOUR GONNA HAVE TO BUY A NEW ONE” when the guy down the street does it in an hour is honestly insulting. So much e waste involved with what could of been just a chip replacement on the board.
B... but they stopped shipping chargers with their phone so they must care about waste of recources.
@@oskarmartin6486 😂
And he didn't even mention the fact that after the repair, you must call Apple, and make them verify that your genuine replace part actually is genuine through system configuration 🤯
you dot have-to call them but if you do not call them then the phone cant download the calibration info for the new screen. This program is very minimal effort they did not bother to build a consumer facing tool to do this so when you call them the person on the other end types in the numbers you give them that assigns a new colour profile to your device (based on the screens calibration that happened in the factory) and your device downloads that from the web.
@@hishnash apple doesn't want people to be able to reverse engineer the calibration process since that is the thing making it anti-consumer. if people would be able to put in aftermarket or refurbished parts they would buy less new phones -> apple would get less profit which is a big nono for them...
They nailed it with: *"This program was clearly designed to be as unattractive as possible."*
Videos about consumer rights are my favorite LTT videos, keep it up!
It's so that _when_ right to repair regulation gets passed they can say "Well we already let our customers repair their own shit, see?"
Though I will say I'm impressed by the quality of the tools in the kits. They're probably the exact same tools being used by their own techs and it's obvious that they (or their contractors) put serious design effort into them.
Meh consumers have no rights . Don't like it then quit consuming it. 99% of the shit on the market isn't food so no one actually needs it.
@@namAehT It was probably cheaper to just loan the tools that they already have to end users, rather than design and fabricate new ones.
Thanks for pointing out the rental and buy differences. Now we know all those channels that did their videos spouted out the thousands it cost but only rented them cause they had the pelican cases.
They could’ve rented and just kept it to get charged the buying price (and a little extra) though, hence the pelican cases
@@marcogenovesi8570 did you not watch this video? It's discussed around 4:20
@@marcogenovesi8570 LTT got the bought machines on normal cardboard shipping boxes.
no pelican cases at all, so not sure where you got that idea, so:
source pls
ronch is a brand boy. So clear now.
@@JoGuev7177 4:37
We need a sweep counter for every time Linus brushes his hair out of his face.
Maybe theres a LTT-store headband he can put on...? : )
I have so much appreciation for a channel with the amount of influence that LTT has making videos pointing out messed up stuff like this. People with influence using influence for good are good people
Having formerly worked at an AASP, seeing everyone on UA-cam explore these tools that I'd suffered with for several months of my life takes me back.
iPhone 11 and older, you literally toss it into a little apparatus with suction cups on either side and rip it apart with no heat. The iPhones before the 12 were so much easier to take apart.
The Heated Display Press is awful, and if a screen is too damaged it often is impossible to use the "correct" method to remove the panel. They have what are basically screen protectors with really strong adhesive to put over the cracked glass for the suction cup to grab onto, but the heat melts the adhesive on those, and you end up just pulling the cover off and the panel would just stay in place.
I could change the display on an iPhone 11 in as fast as like 5 minutes, iPhone 12 always took at least like 30-60, with most of it spent trying to get the display off.
@@ageorgiev89 nothing is overcomplicated, BS.
so the 11 has no waterproof seal whatsoever?
@@RandomUser2401 It has but it was easier to disassemble.
@@ageorgiev89 if you‘d read the ifixit guide you‘d know that the steps are exactly the same just with better tools. And comared to many Android phones the construction of iphones is very repair-friendly and the basic principle unchanged since the iphone 3G. what you say is utter BS.
@@RandomUser2401 man either u r a blind isheep or u haven't seen the android market at all. I literally had my 120 hz amoled display fixed for 100 usd while the ips display on the iPhone 11 costs more than twice or that. What u believe u understand is utter bs.
I just consider the broken glass shredding up my finger a feature!
You mean, the cracked glass isn't a pre-installed Apple feature??
Arin?
Hi grumps
Hang on...... Bot?
Ah, yes. Bodily injury, what a great feature!
(For lawyers especially!)
It started waaaay before the 6 to be fair. I used to replace broken screens all the time for my friends. 9/10 times, a "broken screen" meant the LCD display was totally fine, it was just the digitizer that was smashed. This was a fairly simple repair and if they were happy with China's eBay offering you could replace a smashed digitizer for
I can only feel as though this is Apple's PR attempt at trying to take some of the heat off of them from the whole Right to Repair movement. The fact that every scenario points to purchasing a new device as a "better option" is ridiculous, which makes me think that Apple from the start never actually intended for anyone to ever use it, reinforcing my PR attempt point.
As a former Genius Bar member I can tell you that those 5 components available for the Self Repair Program are the same components that the Apple Store can replace, anything outside of that is a Whole Unit Replacement.
And that makes sense. They are one of the most common repairs that are needed from the stats they’ve accumulated and the equipment isn’t too hard to operate for consistent results. Thanks for chiming in
Weird that the lightening port isn't included.
It gets the most physical wear and tear, you would expect it to break often.
Mine are normally crap by the end of the phone's life.
no they have rear system repair now, its a whole phone minus screen and rear camera , they also have true depth replacement as well
@@marc0523 used to be with iphone 4 irrc aasp could swap it
@@Slot1Gamer true, one can argue tho that that’s almost the same as a whole unit replacement. But you are right, they added the trudepth camera after I left
Hey, thanks Apple. This offering provides such a great, real-world example of Malicious Compliance. The right to repair movement will hopefully be able to benefit from using this demonstration to educate the general consumers.
The fact is this is not really Malicious Compliance its minimal effort Compliance.
The company apple is using for this is the same company that sources parts for apple stores and authorised repair stores. And the prices are identical to what that company charge authorised repair stores.
And if you were to take apple to court on this they could easily show that a screen costs this much when you consider R&D, licensing, factory time, yields etc. And apple have said that in-store repairs are a loss leader for apple retail so they will have legal documents proving that it costs them more to do a repair than they make from the repair. (I expect what is happening here is apple retail is also paying the exact same price for these parts and that does not even take into account rental of the shops that apple is retail is paying).
proving in court that this is Malicious would be very hard since it really is not it is just 0 effort. It looks like apple sent an email to the company that already supplies them and told them to start selling parts to the public and that is it.
Honestly, as much as I am anti-Apple, I have to give them some credit where it's due. That screen remover thing will make screen removal SO much easier, especially in situations where the screen is significantly cracked, which is most screen replacements. The pricing is still bullshit, but it's so much more convenient than pry tools and heat guns.
@@iClone101 What the heck is the point of using it though when it's AWFUL value ?
@@DiSCERiTY Even if you don't buy this one specifically, that fact that Apple has released it public means there will be cheap clones of it built.
@@hishnash I don't doubt that a surface level litmus test of their compliance efforts would fly above the legal definitions for malicious compliance. However, it would seem to be that "minimal effort" would have been Apple either doing nothing or allowing the parts manufacturers to sell parts on the open market. This is definitely more than doing nothing. Two massive flight cases, complicated methodologies, user examinations, and implementation of additional systems of control sort of more. I don't think these choices were "minimal effort" at all.
Not to mention that Apple continues to develop and produce, via their extensive R&D budget, devices that are nearly impossible to repair and concurrent systems to prevent "non-authorized" repairs.
Apple treats customers like their bit*h, and somehow some people love it ^^
The industry is broken and im happy that companies like framework are working on actually repaireable (tech) products!
I do totally agree with your point "tech support would never give us an estimate, and we had the feeli g it was mostly done so apple store can suggest alternative options". I worked for Apple Italy tech support over the phone (1 year ago, things changed a bit for sure but the concept remains the same). Although we had estimates of prices for repairs, we were encouraged not disclosing them with customers. You also have to consider, over the phone tech support is mostly handled by bpo services, ie you are not directly employed by Apple, rather by a company that is employed by Apple. We wouldn't get many explanations on why, just a simple "that's the procedure". Long story short, an apple store and tech support have completely different scope of supports, and that's one reason why we were strongly suggested not to disclose prices (but we could have without failing, if we also mentioned they were pure estimates and prices may vary) . Another one is quite simple: AVOID ANY TYPE OF CONTRAST. customer do get quite aggressive and overall feel entitled (especially with apple, amazon...) at the phone. We had no way of proving anything without looking at a device, especially considering warranty and other legal issues. Then why put yourself in a position where arguments might arise?! Let our "colleagues" at the store handle it (same way we were handling apple Id, pwds, backups and those bullshit for them).
Lol, the "Apple Silicon" label on the emergency sand bucket, as well as the problem/no problem labels, are a nice touch. Kudos to whoever put those on there.
@@Northwest_Territories it's a bot
@XD .
@sztos .
I reckon it is highly likely that this system is designed to specifically undermine right to repair so that Apple can push against policies being implemented which would force them to make right to repair accessible
Or make it so difficult and expensive that people will just prefer to take to the Apple Store instead. All the while Apple is able to say they are complying with right to repair and save face. Typical Apple behavior. Corporate greed at it's best.
Honestly this should be seen as a middle finger to the EU. The wording of the law was something along the lines of "reasonable avenues for the consumer to repair their own device." I'd say charging more for parts than a phone is worth and requiring all kinds of specially made tooling that was only developed to make repairs difficult to begin with is nowhere near "reasonable". It's time to levy REAL fines against these companies. Forget these $5-7 million fines Apple just ignores. They need to get backhanded with a $50 BILLION fine before they even think of changing anything. I'm tired of companies like Apple, Google, Amazon, and Microsoft being allowed to just ignore laws.
@@zodwraith5745 if the punishment for breaking the law is just a fine, them that law only exists for the poor.
100%
100% correct. It's Apple. They do nothing out of the goodness of their heart. That's not how companies operate
Apple: “You have a right to repair, not a right to a lower price.”
Technically they’re not wrong, we’ll have to rewrite the laws. Dammit.
Not really because if it passes we can just make their repair program uncompetitive. Simply by making it cost less and faster.
coming from an Apple authorized service provider. The customer has the option to wait over night for the part (if supplies are good, and of course GSX doesnt tell you stock) Or us as the provider can order the part as a "stocking part" which actually cost us more then what Apple charges for the repair! which in turn makes our prices higher to cover labor cost and part cost (Apple will pay you but its not even enough to cover their "minimum wage thing of $17.36) Now there is an option called Apple consignment part inventory which does! give you about 3 parts on hand at all time and when used Apple will send you a replacement part however, the cost associated with this is not much better then just stocking the part. Or in many cases is way more hassle on the techs end that will ultimately result in the shop losing money on the overall repair. There is a way to be very efficient about it to where we do come out $4.55 ahead but its slim pickens. Working for Apple for 5+ years has drained me quite significantly
It's really just a way for them to say "We are doing everything we can to help people repair their own devices we don't need regulation" when ever Right to Repair comes up.
Very true Alex! they really making a water tight case the government will choose their side on this argument
Very good video on the program, however a quick note is that the iPhone 5s was the first phone with a paired touch ID sensor, although you could swap it over. The iPhone 8 was the first with a paired display and changing it would remove the true tone function from the phone. Batteries came a year later with a replacement not having the battery health. iPads don't seem to have paired displays though, so replacing them would not remove true tone.
this is just like the whole Ink-Jet Printer market, where its cheaper in the long term to buy a whole new printer than buying replacement ink cartridges because the companies that monopolized those cartridges are selling them at exorbitant prices.
similar vibe with apple here
Apple: "Repair your device yourself!"
Also Apple: "But for 10% more!"
Why people STILL think this is okay is beyond me. It's just asinine that Apple continues to get away with this.
Apple is "an ecosystem" according to their dedicated consumers. They don't have to make sense. They created a consumer base and made them feel special, and a large portion of that consumer base will just accept almost any BS Apple feeds them.
I don't understand why ppl use iPhones. An android device is like using a PC vs a console.
@@fukkitful As in both have their own advantages and disadvantages and neither is objectively better?
@@gavinthecrafter Objectively, it is better to have something with more capabilities and support that doesn't excel in any particular place than something that is only good at a specific set of things. I.E. Android/Windows/Linux vs Apple.
@@fukkitful at iphone 7 or 8 maybe. but for 12 up the camera is magnificent
When you think about it...the Apple Store IS the "small repair hustler" now, since they're the only ones with access to unlimited "original" parts to perform repairs.
The whole point of this IMO is to make the Apple Store repair SEEM a lot better in comparison, convincing people to opt for it.
There's a whole psychological study behind this too I think, that when you present a pointless much worse option, something else looks much better or smth along those lines.
Except there is extensive evidence that the "geniuses" at the "genius bar" give completely wrong diagnostics and will over-charge you for the simplest of repairs. There was a CBC news segment featuring Louis Rossmann where they had a macbook whose display connector had a single bent pin. The "expensive" fix: replace the connector (75-150$), the cheap fix: unbend the pin with a pair of tweezers (0$). The Apple Store's diagnostic: you need to replace the entire display unit, case and motherboard (1200+$).
There is obviously a tremendous conflict of interest when the company selling you the product and the company repairing the product are the same entity... they don't have to be dishonest but they consistently are and WILL push you through devious designs towards buying a new product rather than fixing your broken one. That is not something we had with small repair hustlers.
This video was great, thanks for your honest and realistic pov, really appreciate LTT content like this
On all the occasions I have returned an iPhone to Apple for repair (even under warranty) there has always been a service charge of $100 plus and we've never actually gotten the iPhone we entered the store with returned. It's always ended up being a replacement which is why they recommend you do a full backup of your iPhone before bringing it in. The only repairs we've had done are screen repair and battery replacement. And if it's a laptop they will almost always say that it's a liquid issue in order to void the warranty even if water (liquid) has never been spilled on the unit. But of course there is no way you can prove this if anything inside the computer has turned green which can be caused by operational humidity within the laptop which is actually more related to design flaws in the cooling and venting within the laptop than user mishandling. And then there is the proximity of higher voltage to low voltage within the laptop which is often less than a millimeter apart. Again due to design flaws that have been reported to Apple but which they do not correct from one model to the next.
"I'm a Genius." is honestly a great title - please don't change it.
I hate how they always change great titles
@@Northwest_Territories they do dumb stuff like take the dislike counter away yet don't tune their spam software.
UA-cam is just taking advantage sitting at the top of video watching
@@Northwest_Territories how does changing titles play the algorithm?
Yes, please change it, it’s cringe
You live the clickbait show!
need Linus?
Linus: "Hey Apple can we order some spare parts to repair our devices?"
Apple: *"PHONE GUILLOTINES"*
I have to admit, those cables do look pretty cool. Like an old phone cord, if anyone is old enough and had such a phone, love the coils.
Thank you Linus for actually touching on the roots of these problems. Companies are always focused first and foremost on increasing profit margins and shareholder take ins than operating in a consumer friendly manner.
Amd made profit from helping consumers when they were an underdog. So sometimes both are aligned.
imagine Apple said they are "losing money on repairs". Their boldness is impressive.
Corporations are a conglomeration of peoples. Don't blame Apple, blame the executives and managers at apple. If a company does something, someone at that company made the decision.
@@jay-5061 but AMD is the exception, not rule.
@@Gabu_ WAS the exception. They were back to high prices and garbage value as soon as Ryzen 5000 was clapping intel. Now both companies are having to maintain both price and performance.
You will see the past tense in my older comment too.
When I see linus dropping something in the intro, I know its gonna be a great video
Yo
Absolutly
So most videos
Saves us waiting 30 seconds to see it happen in order 🥰
Forget that, he dropped the true and tested "RTX ON" intro too.
Love how Linus started running in place to prepare the transition to the "QWOP adventure game" gag
Thanks for explaining it so well
So glad you shared all the nitty gritty details on this program
I work as a Samsung technician and it shocks me what apple thinks is necessary to fix a screen or replace a battery. All I need to do a whole phone refurbishment (replace the screen, battery and some of the internal components) is a torqued screwdriver a hot plate a small plastic prying tool and a suction cup. It takes me 30 minutes with paperwork included to do the whole phone from first placing my hands on it to giving it back to the customer.
Ofc we have tools that make it much easier like an automatic opener where you just place the phone in it and after 5 min of heating up pops out an open phone. But you don't need a press for the battery, elbow grease works just fine. Their glue is already REALLY STRONG!
not as strong as Samsungs "elephant glue" tho!
@@PvtAnonymous use rubbing alch comes out easy
Unfortunately, i have to nearly damage the damn battery to replace a Samsung battery.
Nearly lit my Note 9 on fire because of the lack of pull tabs. You'd think your handlers would actually care about that but NOPE! Just let them burn i guess!
@@LermaBean the fact that a small line of 3m doublesided tape is enough to secure the battery in place (I mean, where should it go anyway?) is more than enough from my experience. The glue is literally there to make repairs impossible. And even Huawei and Xiaomi have a sort of pulltab. Just Samsung spitting in everyone's soup.
@@LermaBean I'm an independent repair tech and you're right that the batteries can be really annoying. I usually just let it soak in isopropyl alcohol for 5 minutes, leave it on a heating pad and come back to it, most of the time it will just fall right out at that point. I've had one Samsung battery blow up on me as I was being careless and rushing prying it up, lets just say I don't rush batteries anymore lol. (In case you're curious I've never had the isopropyl or the heat damage OLED displays, although the the iso can get between the layers on Apple's LCDs and create bubbles).
“I don’t know what you’re talking about” (smile). Sick Segue burn. Your video editors are on point.
Thanks for the lesson. Just brought soft soft
Linus: "The tool is really nice!"
Me: "That's good!
Linus: "But beware, the manual is cursed..."
Me: "That's bad"
Linus: "You can now order the parts for Apple!"
Me: "That's good!"
Linus: "But beware, it's really tricky to order the correct parts..."
Me: "That's bad"
"That's good! Or is that bad? Ohhhhh........"
But they come with a free Frogurt!
But it comes with sprinkles
The toppings contain potassium benzoate
Linus: "You can repair your broken device!"
Me: "That's good!"
Linus: But beware, it will cost more than letting Apple repair it or getting a new phone..."
Me: "That's bad.."
Kudos to Aprime on the editing! The moment at 9:10 was AMAZING
I am thankful I live in Australia where we have pretty good consumer rights laws. Everytime I have walked into an Apple store here even if the device is out of warranty, ever single time Apple has repaired or replaced the device free of charge.
I have also never been upsold or tried to be persuaded to purchase a new device.
So here is how I could see this working for smaller repair shops (as I worked for a "unauthorized" chain)...
Because my old repair shop relied on ifixit kits and Chinese screens... It would make the workflow on the repair end much more streamlined having official tools on hand. Not to mention that trade in or resale devices could be repaird using official parts instead of 3rd party on hand components (as no customer turn around time) ..
2:35 literaly the wisest words an old coworker told me. I work with electronics and use this saying often. With a good manual you can fix anything.
Maximizing profit while disguising customer hostile practises as "pro customer" is one of the core Apple values. They would compromise the company integrity if they ever diverge from the path.
You just blew my mind actually
I understand that your comment is from the company's perspective, but the obvious counterargument is that when you're ripping your customers off already your company doesn't have any meaningful integrity left to compromise. This goes for their "privacy friendly" stance, too. They're only "privacy friendly" when it suits them to look like it, not when it actually matters.
@@benjaminmiddaugh2729 do you think they care about what people think? People are still buying iPhones. If profit comes, they can wilfully ignore everything else. And as many other pointed out, this Self Service option is just there so that they can say they support Right to Repair when a mandate from the government is passed or something. Just another business keeping it's own interests safe.
@@MainakRoyleomainakroy I'm not concerned with whether or not they care, I'm concerned with whether or not the terminology in use is defensible or not. That might not matter to them, or even those doing regulation, but it CAN matter to enough consumers that pointing it out is potentially useful.
Best is the vultr ad at the end. It sums up Apple's take on the right to repair.
At 1:13 the picture on the right I know so well. It is/was in a shopping centre called world square in Sydney NSW Australia
It’s okay Linus, for the longest time I was always confused how the candy bar “butterfingers” had anything to do with dropping stuff. Then one day while I was cleaning equipment at work it just dawned on me that it was actual “butter” on your fingers making you drop stuff. Its ridiculous and a little embarrassing but it makes for a funny story now.
Man I’ve been watching LTT for so long its like literally become a tv show for me with endless episodes, god I love ya man!
I used to do phone repairs, we literally had an ifixit kit, some razor blades and IPA. Not sure how much more complex they've become but everything apple up till what was the current 7 were fairly straightforward
10:25 Clash of Clans: Nervous sweating
(You get like 1 in 100 value for enchanted items or whatever they are called in clash of clans)
The “Linus touches his fringe” drinking games is really getting good. Thanks Denis. 🍻
just cut your f***ing hair Linus
My eye is twitching
i cant decide if im watching a tech vid or a my chemical romance video
This kind of behaviour has a name. It's malicious compliance.
They were obligated to do something, but they did it in the most unusable way in the real world.
Insane can’t believe they getting away with it, think the @FBI should look into this matter! This is high level corporate tactics, and the prices for the parts are super expensive, you can literally buy a new device for the price of a screen
Great idea for a video: creating your own high quality easy to install HDMI out mod kits for handhelds including 3D printed shells to accommodate the additional hardware.
I work in a manufacturing company that makes wire harnesses and there, ordering parts is as easy as going online and finding the part number the customer wanted.
Yes, wire contacts and terminals require compatible tooling from the part manufacturer, but never have I needed to call someone to “activate a battery” or make sure my part serial number matches the one I ordered. The fight for right to repair will not be over until there is a parts catalog on Apple’s website which I can peruse.
You know its going to be a good video if its titled "Im a Genius" and the first thing you see is linus drop fragile items
Isn't that the same thing. Just to get you to buy the new phone cause it's "cheaper"
@Matthew Hurren I meant like the Genius bar is told to take longer or make it harder so you just buy the new phone
The tools answer a question I had about how Apple store can even repair stuff. Apple's devices aren't easy to repair so I was confused how their geniuses could repair them (assuming that recruiting repair techs is harder than other retail staff), given that Apple doesn't design for repair.
I guess all these tools were developed to be precise, and easy to repeatably and reliably use so that there own shops could even offer repairs! 🤷
not really since if the screen is real real fucked you wouldnt be able to use those tools xD
i belive it would be more logicall to just change the device for the same model with the exact same specs and clone it to the one they hand you. and then send the broken ones to their repair services (or stack them in the shop so the repair guy has the time to do it)
Takes us like 15 min and we actually program the screen with true tone. I would understand if you never did one why it would be scary. But we are also $120 cheaper then apple.
@@kuma8030 there is a tool for that
@@MrPruske if the screen is real fucked up the suction cup wont suck and if you put a screen protector over it with real stron glue you are going to heat it up anyways and it wont come off
Hey bro, i always love your videos, it gives a lot of information and understanding about pc.
I hope you could answer it, because it bothers me a lot, the question is, does SSD can read the games installed in another drive? Lets say you bought a 1TB of hdd then use it as storage only, does SSD read the games inside of it does it boot the games, because we all know ssd is faster, or hdd still reads it and does the work? Even there is no OS and it is only used as storage. Thank you for the knowledge and everything, have a nice day!!!
Take a drink every time Linus fixes his bangs.
This is why consumer and citizen rights lobby groups can be important. Same for independent repair shops getting parts and not being roadblocked every step of the way.
Nothing like Linus drop tips😂
Yo
Perfect review. Well spoken.
ah, an official Linus dropping things compilation, just wat we needed
I would totally trust Linus building the frame of my house 😄
Imagine having to provide your vehicle's VIN to have the privilege to order a part for your vehicle. More reason for me to stay far away from Apple.
@Carl Gunderson
I wouldn't be surprised some of Tesla part already required that.
@Carl Gunderson Yeah but with one the worst that can happen is you can't make your TikTok videos or check your Facebook. The other if done improperly will kill somebody. Bad comparison.
@Carl Gunderson What's so confusing? Apple doesn't want you repairing your own phone because they want maximum profits. Tesla does not want people repairing their own cutting edge vehicles because they will kill themselves or someone else. Do you know how dangerous it is to take apart one of those batteries?
@Carl Gunderson Oh, well I was being sarcastic. Because one thing most people use for social media or taking selfies and is not really important. And the other is a 5000 pound tank that if not repaired properly will have VERY bad consequences.
@Carl Gunderson Well it's not just the battery though, that's just one example I used. If they don't torque down a tire properly. If they mess up the wiring or a sensor or software. Coolant line. Etc etc. My point is that if the corner store messes up your phone, well yeah that's a bummer but it's not really a big deal. If that sketchy mechanic you took your Tesla to because he was "half price" messes up your car. Well, it's not even remotely the same thing.
It's like when a person hires someone "cheaper" to work on the electrical in their house then it catches fire. My point is having people who are not certified to be working on cutting edge vehicles trying to fix your car is incredibly stupid. This is not a Toyota Corolla. You need high levels of training to properly fix a Tesla. Especially if it's battery related.
That cut to the photoshop animation of Linus going to a repair store made coffee go out my nose lol
I did want to go ahead and add a little bit more information, especially as one of those repair techs in the back, The sad thing about even fixing your screen with that repair program, You still will encounter things like face ID not working and if you're using a fingerprint reader touch ID not working either, for an experienced technician, a standard iPhone repair can take up to 30 minutes. It gets pushed to an hour because of all the additional paperwork and calibration software that's needed to just get those basic features working. That aren't even crucial to the phone security because you can literally move the fingerprint reader from one phone to the other and it'll still work like nothing happened, face ID will always be locked unless you go through Apple internally. Unfortunately if you want to unavoid this nightmare just get insurance on your phone, regardless of how technical savvy you are or how much experience you have. If you don't have the Apple clearance and don't want to pay a grip for tools that we don't even use that much, Just get the insurance.
Everyone take a shot every time Linus has to move his hair out of the way.
Yeah, a shot to the balls!
Seriously, it's comes across as so pretentious, it's cringe worthy!
This kills the viewers
The only good thing that will come out of this is that China will have imitation toolkits out within a few months at a fraction of the price, and also the actual spare parts to reference when manufacturing them for repair shops.
uhh they were available to IRPs before, so if the Chinese actually wanted to copy these, they would've already done that. That said, no one who is actually a capable repairman needs any of these tools as they are useless in real life situations and take way more time than doing it manually. And that is coming from someone who has to work with these tools every day. They are a disgrace to human intelligence.
The spare parts coming out of China are already made from the same factories as Apple. They just don't do as much quality testing as an official Apple production run of those parts.
@@PvtAnonymous As a devil's advocate who worked on repairing phones for at least a year before these tools came out, there is 1 that might seem useful. The heated screen press is a joke, and the battery roller is honestly an insult to anyone with functioning appendages, but the adhesive/display press might actually be useful. I've had to do several repairs where another shop didn't apply sufficient force to the adhesive/display, and had it come apart a few weeks later. As for the rest of it, absolutely worthless. Cracked screens and bent frames make the heater useless, and the concept of needing an entire jig to press down a battery is just insulting.
(but you honestly don't need any of those tools, the one just makes it easier for inexperienced people to not make that mistake).
Wouldn't count on that. If it were to be the case, we'd already have spare parts sold at cheaper prices from China, but Apple has them on choke-hold contracts forbidding them from selling parts to anyone other than them. There's a reason why tech youtubers like Louis Rossman have to use spare parts from other defective units rather than brand new ones. He literally tried to call a manufacturer and offered to pay them directly for replacement parts and they straight up categorically refused. I expect it'll be the same with the tool kits.
@@ZNotFound OE vs OEM. Same as it ever was. Manufacturers actually produce very little aside from labels and packaging when it comes to most replacement parts.
I love how in this little demo, the screen separated easily, without any issues at all.
I mean, it does definitely happen... sometimes. But for me it is far from the norm lol.
It is the same power tools and motorcycle market. Once needed to order new piaggio engine for customer. New scooter cost about 2000€ and new engine for it was close to 3000€. It was like 8 years ago if I remember correctly
people : watching linus explain why apple is bad.
me : counting how many times linus moved his hair .
Once you notice it, you can't look past it. It's as impractical as it is good looking.
Made it to the end of the video. Here's my take. As an ex-Applecare phone supprot tech, they most definitely can offer you a quote on the phone. If you opt for a mail-in repair (which is annoying anywhere outside the US), you tell them what the damage is, and they tell you what it costs to replace it. If it shows up at the repair depot and there's more damage than you described, they call you back with a re-quote. If you get a re-quote, it will 100% of the time be more than the price of a new phone.
Honestly, electronic waste practises at Apple's scale should be considered eco-terrorism.
Huh? I mean I don't disagree with most of what you said, but apple clearly have best in class recycling program, along with having the longevity factor. What do you think the ewaste factor of an iphone 6 that just got third handed to a kid, vs some random phone 200$ phone that lasts 18 months?
@@spikeypineapple552 Go watch some old Louis Rossman videos. Apple SOP is to take a device with blown out SM cap that probably costs $0.02, shred the $500 of working parts on the board, and call it 'green'. They conveniently miss the first 2 R's: reduce (make repairable) and reuse (post schematics) so they can flout 'recycling'. You might be able to get 20% yields on reclaimed metals/elements. 5 broken laptops into 4 working units is 80%. If its a common part your replacing 1 of say 500 surface mount parts. Thats 99.8% yields. Even if its a one off IC, your looking at 1 of lets say 100. Thats 99% yields.
I used to work for Ubreakifix... Gotta say loved working on older iphones where the third party parts meant swapping a home button
Nice vid, back when I repaired ipads and iphones i was in talks to design a heating element that you laid on top of the device and adjustable. While Apple's solution certainly works, I imagine there's a lot of room for improvement. I don't miss contacting people in China finding black market original parts, Apple is just terrible with repairability despite being repairable. I've moved as many clients from Macbooks to PC laptops since Apple has taken every user replacable part, especially the wearable ones, and made them impossible or hard to replace. Just look at the mid-2012 13" mbp and how you could change the battery, ram, and storage compared to the current model. Why do these parts have to be soldered, zero reason, why does it have to be an insane task to remove the battery or keyboard? Apple is causing ewaste.
ARA here, kinda glad youre showing all the clients how tedious and time consuming these repairs are. hopefully itll allow clients to be more patient now that they know what tools and steps are given to us to repair their stuff.
“I’m a genius”
Opening clip: *Drops glass*
I can’t roast Linus because I just dropped a whole violin…
Also to all the peeps behind this channel and it’s products, thanks for informing normies like me about tech, stay hydrated y’all!
I’ve dropped mine before… fortunately it was fine other than a slightly flat g string.
Same. .. well.. Similar. I stumbled going up a flight of stairs while carrying a tuba...
Damn, hopefully it was alright. The bass bar is a pain to setup if that falls.
I have a question about my gpu. Is it dead, if it boots but turns off after showing random glitches on the screen and freezes
Edit : the freezes and glitches starts if i reinstall its drivers ( i had to use my integrates gpu to wipe its drivers clean and i also reinstalled windows but its still the same)
.
Idk a lot about this, sorry if i said something wrong.
8:50 Brawn GP I see u been searching and talking abt F1 cuz there's the ads lol
Thank you for calling out Apple on their never-ending stream of bullshit. They're doing the absolute minimum to avoid additional right-to-repair regulations, while still making it a worse (and more expensive) option than paying Apple to do repairs.
Repairs of the devices you manufacturer should not be a revenue stream!
Doing a one off repair yourself if you include your time is always going to cost more than paying someone you is doing 10 of these at the same time and has years of experience doing them.
Someone with experience doing these repairs can likely replace a screen in 5 minutes per screen.
The only way this would be cheaper to do yourself if you include your time in the cost is if apple payed to do the repair and gave you the parts for free. For most people effete if the parts are free it would still be cheaper to go to someone doing lots of repairs.
@@hishnash replaced a Samsung Galaxy S20 FE's display and a camera module of the same device both took me about 15 mins with a hair dryer, a screwdriver, a sucker tool and a pick. And consider this: it was my first time ever doing this with a phone
“Repairs of the devices you manufacture should not be a revenue stream.” Huh? That is the basis for nearly a billion jobs worldwide. Anyone with (but not limited to) technician or mechanic in their job title needs to get paid if I’m not mistaken.
I can’t even think of a possible way repair work provided by the OEM could work without not only a revenue stream but one that included profit as well. Even in your utopia where we used unpaid slave labor there is still equipment and material cost.
Probably best to compare self repair programs like Apples to others like Samsung and Google. What are they doing that is better? Maybe I’m missing something but I can’t find any sort of program at all. I can’t even find OEM parts you can buy direct at any price. They don’t offer repair tools either.
It’s strange you feel not having a right to repair at all is better than one you feel is overpriced. To each their own I guess. Good luck with the bias though.
@@dasbertl You can do that with an iPhone as well. I do it all the time and don't even have to apply heat. The tools themselves are absurdly over-complicated. The irony is iPhones are actually some of the easiest devices to take apart, aside from some of the back glass repairs.
Wait what? What do you think the auto industry has done…forever? If someone drops their phone, why shouldn’t Apple or Samsung or whomever charge to fix it?
This is more about 3rd party availability of parts to do it yourself. Apple and other companies don’t want to be held responsible for the crappy job someone might do and then get blamed when their phone explodes.
I work at a Geek Squad as an Apple Pro and my gosh let me tell you, Apple is VERY specific when it comes to things. For instance I saw you wrote the name of the part on their box. When we ship them back they have to be inside of the new parts box going back. If there is any writing on the box at all or any marks, they charge us a $50 administration fee, its wicked stupid. I can't tell you the amount of escalations I have created fighting Apple to get money back that they wrongly charged us. I am hoping Apple wont do the same stupid stuff for this personal repair program. Imagine you don't get any of that returned part credit back and instead get charged more because you wrote on the box.
does that happen even if marks appear from the way it was handled during the shipping process either while being to shipped to u or to apple?
@@CelestialDeathscythe Not necessarily. If it is like a dent or a tiny rip from shipping they're usually pretty good about it. However, I have had a time where when opening the part box it tore and they tried to charge that $50 fee and I spent a week and a half fighting with Apple Support to reverse the charge and credit us back the money.
given it is the same logistics company (it is not apple directly) expect it to be just as bad.
As a small repair shop you can just pre-order parts from apple upfront using other phone serial and just re-order them for a broken phone when customer comes in, so that model still allow making fast repairs. The problem is, though, price of components compare to price apple charge in total in their own shops.
The apple store in montana is basically located in the middle of nowhere.... go ahead, look it up!! lol, so the self service repair option might be a good idea here to some
As a non-Apple customers it's both kind of funny and kind of worrying to see what tactics Apple comes up with to be as anti-consumer as possible.
the industry is catching up, sadly. And the bad stuff that Apple abandoned (like wiping the phone after repairing it) has stuck with other major players like Samsung or Google. We have people coming into our store to ask for data recovery on a phone they are about to send in to Samsung on warranty, but can't get the data off of. It's so sad, honestly.
and we all know that the rest of the industry will follow, because "apple does it"
Yeah that's why I'm also worried
@@PvtAnonymous Oh jesus, OnePlus wiped my phone just for replacing the *back glass*. I mean, to their credit, they warned me that they were going to before I sent the phone in, but come on, there is no need for that.
It is kinda funny because Apple clearly never wanted to do it but because they were forced to do it by government pressure from the US and EU ,they had to do it,and they decided to find the best way to make it as hard as possible so customers would not do self repair , it was kinda a middle finger to the governments .
Apple really makes it as consumer hostile as possible. They made a really high effort to make it as painful as possible while being only careful with the language to avoid complaints about easy to prove anti consumer practices. This is why RIGHT to repair is so critical. None of this should be as expensive or more as a new device, they do it like this because they can as no law holds them back.
Lol it is because they have been forced by the EU to make the right to repair , I guess it was a middle finger to EU as they forced them to do this lol
@@Omar-kl3xp good thing the EU is preparing a middle finger back, not only to Apple but to other giants as well.
@@Gabu_ what are they planning to do ?
This is the Best intro, should be used more often...
you should have mentioned that Apple still doesn't allow back glass replacements. My S20 back glass replacement costed only 40$ that too for genuine part
Never bought an apple product, and am consistently reminded how good of an idea that was.
Good for you Timothy, you must be really winning
@Lachlan Thompson be more specific, at the latest which of the old models are good until we are advised to fuk off from anything new???
I really wish companies would have better after-service offerings that lets people bring in their devices to the store, fix it within a short period of time the same day, and not charge a ridiculous amount of money.
More people would use such service.
I know in South Korea they have stuff like that for Samsung product owners (phones, computers, home appliances, etc).
Well, I mean... The answer lies in your comment, then :)
The companies that you are looking for is, indeed, Samsung. I would not be surprised if they have great aftersales service in their home country. Even here in Indonesia, they have good aftersales service.
Even some Chinese companies like Lenovo, Xiaomi, and ASUS had great aftersales service......
I mean, at this point... Apple is just being a jerk. These anti-consumer practices are something that I observe prevalent in US companies. Not only Apple, but also Dell and HP. I would like to be proven wrong tho, because I'm all in for great aftersales service and consumer rights.
Cheers from Indonesia, m8! :D
That is the whole point though they do not want you to fix stuff at all, they very much would prefer you buy a new unit immediately but they can't come out and say it like that so they make repairs needlessly expensive to begin with and obstruct third party repair shops from competing with hostile design features and software locks. Corporations operate on the principle of endless greed so they need to be regulated after they reach a certain size or they will invariably create AND abuse their monopoly power over the products or services they offer.
I worked in a small phone repair shop back in the iphone 5(s) days. Most shops around here advertised same day, or even same hour repairs (for iphones and the popular samsungs, otherwise you'll have to be very lucky for them to have parts on hand). We definitely need to demand better from companies, or at least push them so that repair shops like this can work as well as they did
@@rakaalcuzaadnankadar6719 well, in my country it's the opposite. Samsung aftersales services are terrible because it is operated by third party companies. Meanwhile Apple is operated by apple themselves, so they ironically provide better aftersales service compared to most companies out there. For example, my S10+ had small dust underneath the screen (literally from the factory). So they suggested to repair the device instead of replacing it 1 to 1, the issue I had is
1. My water resistance would be compromised
2. Who knows what other issues it would have occurred in the future because of a botched repair
And that's exactly what happened, after repairing the device, the screen bezels were scratched under the glass, and only then they were willing to replace it. Overall it took 3 - 4 weeks to get everything settled. Meanwhile, my iPad Pro had a tiny display bleed after 10 months of use. I went to the apple store and they immediately replaced the device without asking much. Your experience may vary from country to country tho, Apple services might be good in my area but it could be terrible in other countries. Same with Samsung
Me. Did this for a year with a heating mat and like 4 different screwdrivers. I only had an issue with the 13 series because of how it’s serialized
They also put a hold charge on your card for the full cost amount of the items
9:40 they are allowed to give the estimates over the phone from that page as long as they let you know it's an estimate. They just can't tell you turnaround time. If someone on the phone doesn't give you an estimate, that's because they weren't doing their job. That being said, the estimates are crap. It's basically a screen repair estimate, a battery estimate, and "other" which is basically replace the whole phone estimate. Computers, on the other hand, they don't give estimates over the phone.
Apple Customer Support is a joke honestly. Linus' story is actually believable after having to deal with them a few times. The first 3 guys you talk to have no actual understanding of the device or how any of it works and once you reach someone who knows, they'll just hang up on you because they don't see it being a problem at all.
Linus, you need to get a barrette for that hair
man this will never get old linus drop tips
The iFix it microwave bag is genious hahahha. I have a Gel bag to put in the microwave or in the freezer, but it’s for personal use. I once used it to remove the screen of a Xiaomi Mi9 and it worked like a charm. I put the bag inside the microwave for 3m and then placed the bag on top of the xiaomi for 2m. I felt proud of myself for that idea hahahaha
Apple will only release a car when they have the technology that enables them to charge you $120 for filling the windscreen wiper fluid by your own.