Girl. I used to work at Olive Garden and there was this couple who came in, ate an ungodly amount of food, asked for boxes so they could TAKE HOME THEIR LEFTOVERS, and then told my manager that the food was disgusting and refused to pay. I love the general public
Right?!?! Like i used to work there too and when i brought out the salad they didnt want any toppings even though i explained the toppings to them at the table. Then ate all their food and proceeded to tell me that it was their worst experience. Told my manager that i was incompotent and even though they ate all their food. They wanted everything free cause of the salad. Later my manager told me that they always tried that crap with them.
I have been a server for over 5 years now and I can confirm this happens, more than it should. The worst experience was one time when someone told me off because their food was completely inedible, so I went to talk to boss to let them know there was a complaint with the food. When I got back they started screaming at me because I hadn't asked if they wanted boxes (as well as throwing horrible insults at me), in front of other paying customers. In the end they got their meal free, took home their leftovers, and my other customers gave me really good tips.
I've had that too!! They all order the same burger, take it as leftovers and the demand a discount or freebie because the burgers weren't good and then they told the table next to them who had burgers which made them want a discount too 😑😣 I work at a pub and the customers are often horrible and they're always trying to avoid paying me
Um, I have been a nurse for 35 years and my 28 y.o. hairstylist daughter makes as much as I do. I'm glad she did this instead of "college"! I'm so proud of her and how successful she is. People are such clueless jerks sometimes.
Yeah, if you don't have 20k to spend on hair school, it's not a huge amount of student loans you have to payback. But for college? Yeah, have fun paying those loans off for the next 50 years. I hate it when people say cosmetology isn't a real job. Like, yeah okay, who's gonna do your hair if all hairstylists "got real jobs", hm? Oh, no one? Exactly, sit down.
@@dresamae Who says being a Hairdresser isn't a real job? That is the dumbest thing I have ever heard. A good reply to them would be "well if we followed you around in your every day ,ife.. how many "things" could we point out that you need to do better". They usually shut right up up or get really "triggered".
@@dresamae yeah and while you're at it learn to color your own hair do your own lashes , do waxes and oh clean your own house. Really add up the money you spend on these services a year and tell me it isn't a real job.
My hair costs $400-$600 to balayage...I've never once asked for a discount. How embarrassing. If It's not in my budget, I won't get my hair colored. It's very simple.
The “nobody has ever done my hair how I want it” thing makes me nervous but it’s also a challenge so I do my best to give them what they want. It doesn’t always work out but like 6 months ago I did get a client like that who LOVED her hair after I did it and now always prebooks and gives me a big hug and says “you just get me!” every time. Sometimes red flag clients turn out to be clients that really just haven’t found the right stylist yet. It’s usually not the case but I’m glad I found a good one lol
I did this recently with my new, amazing hairstylist! I truly have had very bad luck in the past, always getting stylists who obviously didn't care, or kept me under the dryer processing for way too long till my hair broke off, and the last time the girl literally didn't even run a brush or comb through my hair once before cutting (how is that even possible lol). .. but then, I found Lauren!! She cared! She brushed, combed, and sectioned! She checked on me and didn't process too long- she was amazing and I will always go back to her forever.
Jasmine Marie I’ve heard these kinds of stories sooo many times and I just don’t understand how stylists don’t make the integrity of the client’s hair their first priority. I would be MORTIFIED if I fried a client’s hair, but I see other stylists doing it all the time. I don’t get it
Sam Vay I never realized how many terrible stylists there are until I became one. Clients just trust that their stylist knows what’s best and it’s so sad to see them get screwed bc of carelessness. I hear a lot of clients blame their hair too, they think they just have crappy hair and there’s no stylist that can help them because they’ve gotten crappy results every time. It’s our job to care. I wish more stylists did
No I need to correct you I will always go to a younger stylist because you guys had to go to school and get extensive training. I stopped going to a half dresser growing up because the older ones have no clue what they are doing and they ruined my hair 100 percent of the time It was only when I went to my first younger student mind you for I get the best hair cut off my entire life Anytime I tried to go platinum blonde with the older stylists I got a brassy orange at best. And then they say well it's your half I can't do anything else...bitch it's not rocket science my hair looks like shit!!! So grateful for you new wave of stylists in the last 7 years
And girl those old "stylists" were the WORST I have very fine very thin hair. To my shoulders. I had to pay a woman 350 dollars for literally orange streaks and they said well that's as best as I can get it because your hair has red in it I asked I can't come back to fix it? She said it won't do anything it will come out the same Smh in my early twenties I just couldn't find anyone who could do my hair correctly But like I said you new stylists I will come to 100 percent of the time. You will know what your doing for sure!
I agree! I had a middle aged woman do my hair a few times - first time she done it I had what for me was a drastic cut. My hair was down to my bum, I had her cut it to above bra strap length. When she left, my hair looked a mess! The cut was even, yes, but it was so blocky at the ends, because she hadn’t layered it like I had asked at all. I ave anxiety, and don’t want confrontation, so when she asked if I liked it and if I wanted to book another appointment, I said yes...and I ended up having her dye my hair red. I loved it when it was red, until my boyfriend and ?I went to the supermarket and he told me how patchy the back was, like she literally had missed entire strips. We bought some box dye and done it ourselves, and he then messaged her for me to cancel the appointment I had booked again. A colleague of mine at work recommended her hairdresser to me, a young lady only a year or so older than me (I was about 20 when I first went to her)...I messaged her, and I was so nervous about going to her when she quoted me a price of almost half what the other lady had been charging me, but went anyway. While she was doing my hair, I asked her about the prices, and she mentioned because it’s an at home salon, she has very low overheads so she’s able to lower her prices. This lady is AMAZING. I wouldn’t have anyone else touch my hair after finding her. My hair is now back to bum length, I’ve told her she should charge me extra for the extra hair dye in my hair because it’s so long and she won’t. This lady now does my waxes and eyebrows as well haha, but she does such a good job.
This happened to me too! Granted, I went to Great Clips and that was my first mistake. However I told her I wanted long whispy layers and to keep as much length in the process. She cut inches off and I was completely uneven all around and it just look BAD. I have since had 2 younger stylist cut my hair and my hair is FINALLY back to normal and even. I would go to a you get stylist over an older one especially because of the evolution of hair and someone younger and more fresh out of school I would trust way more.
"There's nothing I can do about your orange hair" bro what, yes there is lmao. If it's a deep orange, they legit just have to schedule you for another bleach session, maybe 2. Then tone it. It's literally just hair science and for cosmetologists, it's basic hair science lol. Girl, I can't believe they did you dirty like that, ugh. But it's best to be ugly orange than fried. Because at least another stylist can finish the job and get you platinum.
I had a client come in with curly jet black roots and hair that was orange. She showed me a picture of a women with a white and red wig on and told me she wanted it done. Her hair was completely fried from box bleach from Walmart and I told her it wasn’t possible. She continued to ask and I had to spell it out for her, your hair will fall out and convinced her to find something else. She left with galaxy themed hair and was satisfied but it was a struggle to get her to understand. So glad you made this video, the older lady’s that come in are never happy with the services I provide. It’s a pain.
Yikes. Glad you talked her out of that! It's frustrating that some people just can't understand the basics of hair color no matter how hard you try to explain it.
I had a perfect hair stylist in NY. When I moved to Boston, I had to go through literally 10 stylists to find the one who could tackle my thick hair. I would always tell each one that I hadn’t found the right person yet and would always telll them that my hair is really thick and ask if they could handle it. They always said yes and then my hair would never look like the photo of MYSELF that I brought in. I remember a stylist telling me once that I was looking for a discount when I told her I wasn’t happy with my hair. She was super rude and when I got up to leave, even her manager agreed that the cut wasn’t right. They ended up giving me credit for another hair cut but I never went back. It was never about the money. I’m willing to pay but give me what I asked for or don’t cut my hair if you can’t do it.
i dont go to salons often but when i do, i try to look for younger employees!!! i feel like i want them to play with my hair and still figure out their techniques etc. and they’re fresh out of school so they got all the new knowledge in their pockets haha. and students too! students have given me all my best hair looks!
That comment on older women questioning you and your age is sooo true, not trying to stereotype either but in my experience it’s usually older women to! I cannot stand it, before I even do a consolation they ask me if I can even cut hair... or know what I’m doing ... how long have i been doing it.. ect. bc I look so young. They always are so doubtful.
I know I’m late. I did hair for 10 years this is spot on. I wish I would have had someone like you during that time. It took me a while to learn these things and I’m soooo sensitive it was always so hard for me to separate it and not take personally. You are really going to help newer stylists. Thank you for what you do Sam.
I feel like my hair is a red flag by itself, I have waist length, very thick and curly virgin hair. I hate getting my hair done because the stylists always act annoyed by how hard my hair is to manage, I always leave feeling defeated. :(
I have similar length hair and the last time I went to a stylist I walked in with my hair down and asked for a trim and they gave a price range of $15-25 or something (the cheap on campus salon), wail looking at my hair. So I assumed that range was for my hair and based on how complex the cut was. All I wanted was the last ~1/2” trimmed off, no shaping no product no nothing, took maybe 15 min. Nope price based on length of hair, so I got charged the max. I get charging more for services that take more time/product, but for the exact same service to have such a wide disparity in price based on something that affects neither time nor materials felt really dishonest.
@@juniperraven1386That’s not true. If you’re getting it shampooed and dry that can be at least 45 minutes for the blow out! Also, if it’s an actually good stylist, the sections will be a lot more for the hair cut! It’s not necessarily the length but the thickness and texture if it really curly and coarse can be a lot more work that a slimy-Susan with thin straight baby fine hair.
Done hair for over 30 years. You are kind of an old spirit. I like you. I’m glad you see how cheap ass people are. You are worth every dollar of your worth. Don’t move on your prices for the princesses who get a thorn for being alive.
Idk why, but your comment reminded me of this. When I was in hair school, we had an older couple loudly complain and then leave in a huff, because the receptionist asked them if they could please not park their car in the emergency fire line in front of the doors. We even offered that our security guard is super nice and will give them a ride on his golf cart so they don't have to walk very far, but they were so angry they just said they are never coming back (for their $7 haircut).
Found you a couple days ago after applying for apprenticeships and I thank you so much for all these tips 😍 not a lot of relatable hair stylists on UA-cam
Omg my mom is the exact same way with her hair and she gets the same cut as your mom too . The stylist will usually flat iron it and use product, my mom will love the haircut until she gets home and washes it. I finally convinced her it’s not the stylists fault and bought her a flat iron. she did like the results after using it a few times but is now complaining about it taking too long too style. Even though it’s a pixie cut 🤯
😂😂😂😂 your mom is hilarious!!! I have natural curly hair and my mom got a perm. She says “how come my hair doesn’t look like yours , what do you use on your hair to style it?” At the time I was using Moose so I recommended some . She told me she had a hard time doing her hair because it was always tangled . I asked her how she untangled her hair 🤔 she was using A BRUSH!!! 🤦🏽♀️
Also please let your mom know that it takes me three hours to straighten my hair . It takes me about an hour and a half to de tangle my hair,cleanse my scalp from buildup, wash my hair ,condition, detangle again, deep condition, wash after 20 minutes, and apply my styling products while brushing my hair with a tangle teezer, plus wait seven hours for my hair to dry 😩😭😭💔
I meet a girl that would get her hair done and she told me she would say she didnt like it to not pay. I was like ok. I on the other hand if my hair or eyebrows come out wrong I say I like it. Ill even give a tip.
That's so gross. But see! That's perfect proof that people DO do that! And I'm the same way as you when it comes to that stuff lol. I really need to be better about speaking up.
My favorite thing to do is to go to my hair stylist and let her do what she wants with my hair. I trust her, and I have no idea what I am doing. It’s more fun that way, besides it’s just hair it grows back. I don’t understand why people are so uptight. Life is too short.
I'm 50 and I prefer a younger lady to cut my pixie, because they are more in tuned to the latest trends :) I have very fine hair too and it's on the thin side. There have been a few different styled pixies I've wanted in the past, and my stylist told me my hair was not the right texture. Cool - I fully trust my stylist. She's the professional. She loves cutting my pixie and she says I'm very easy to please. All I want her to know is to keep my pixie soft and feminine and ... she works her magic
I moved to a new state and was trying to find a good fit for me in a stylist. First salon I liked her, but she didn’t cut my pixie right - I tried her twice. Second salon I loved and my stylist did fantastic color on me, but was very hesitant to cut my pixie as short as I like. I stayed with her for over a year before looking again. I finally found a stylist who cuts my pixie perfectly and is a fantastic colorist as well. She’s young, positive and I vibe with her personality which helps so much when communicating what is possible and what isn’t with my hair. Cost is immaterial to me when the stylist is a perfect fit.
i legit have only had one hair stylist do my hair the way i asked. i'm very non confrontational and can be happy with close is good enough and at first i thought i wasn't explaining what i wanted well enough so i started bringing pictures of what i want. i have had someone cut my hair to my shoulders when i asked for mid back length, walked out with magenta streaks in my hair when i asked for red, or said i wanted to trim about an inch off my hair and ended up with 3 -5 inches taken off because the stylist insisted we had to cut off all the dead ends... now i just do my own hair.
That brings me back to my childhood lol. My mom would take me to get a "trim". I have very curly hair. My hair curls up a good 5 inches after it dries. One day my mom took me to get a trim, the girl cut my hair to a bob basically. Me being like 7 years old cried. Ive dyed & cut my own hair for about 9 years now😌
My coworker got her hair done by another coworker who does cosmo professionally and she was like SHE CHARGED ME THIS AND DIDNT EVEN HOOK ME UP 😆 um ya its her job duhhh
I was one of these clients once upon a time 😂 my issue was I kept bringing in pictures of women who had like 3 times the amount of hair I have. My hair dresser is way too nice and would try her best and finally one day she said, "you don't have enough hair for that." And I finally caught on. Was super embarrassed lol. I have basically baby hair all over my head.
iloveyoucp I know I did this when I was in elm and middle school. I know I showed pictures of girls with thin hair when my ass has thick, wavy, curly hair.🤦🏻♀️🤣
I am the client who can’t ever find a stylist I wanna stay with. I have cosmetologists in my family who practiced on me in beauty school, I’ve paid hundreds of dollars to get my hair done and I’ve also gotten really cheap color done. I’ve done it all lol. But honestly, I have to be the proactive client because I have soooo much hair and it’s a dark brown and I like blonde so I like highlights. Stylists will be like send me a picture, and I always have to say no you need to see my hair in person because it’s deceivingly thick. One girl said it would take 3 hours, I was there for almost 8. I’ve had someone spend one whole day on my hair and it ends up super brassy or yellow yellow not even yellow blonde. I don’t even expect it to be super light my first time, but something always seems to go wrong with my hair regardless. I think it’s probably just my hair that’s the problem, but no one ever seems to know how to do it 😪 at this point I’ve been growing it out for 3 years because I want virgin hair so I can try it all again and hopefully find the right person this time. #Prayformyhair
I gave my sister highlights in school. I only gave her half a head of highlights (where you only highlight the hair in the crown area of the head) and it still took me from 9:30a to 5p. Like, GOOD LORD, I didn't know it was THAT THICK.
I have to tell you I'm 35 years old and have actually gotten my hair done professionally maybe a handful of times and never liked it not once but the last stylist I want to was very thorough took the time to really listen to me explain my hair type and what was doable and what wasn't. As you said a lot of people don't understand their hair type and think that they can pull off any cut any style and it will look exactly the same on them as it does in a photograph. And in my experience most stylist will not tell you that. I think perhaps they are afraid that if they tell them that you can't do exactly what they want the client will leave without getting any service and then they lost money. But if you end up with an unhappy client who refuses to pay now you haven't only lost money you've also lost time and product. that's why what you should do is when a client comes in and they do have something that cannot be done you show them things that you think are similar that could be done to their hair or styles you think are better suited for them. That's what this stylist did and I left happy and even took the time to write her a good review.
Agreed! But clients have to be open to that feedback. Sometimes they just refuse to understand and won't even consider other options because it isn't exactly the same as the photo they brought in. I'm glad you listened to the stylist's recommendations and trusted her professional opinion!
@@styledbysamvay def I dont know how someone cant get it like when you were explaining the color wheel and she couldnt understand that people have an undertone that was crazy. That's why there called crazy clients normal people would get that. If you warn them and they still insist on doing whatever they're asking for I'd just add in as I said this is not going to look the same as the photo in your hair so I'll do the service but if you dont like it after I'm done no refund. Now you have covered yourself and if they hear no refund than maybe they'll reconsider.
I honestly think there are people who go around trying to get discounts at various places. I saw a grumpy old man doing it last night at a restaurant..And I saw it so much at the salon. Those people suck!! Lol
I love these videos with tips!! I have a few years before I can start my journey with cosmetology school and career but I have all of these saved so I can go back❤️❤️
I had my favorite hairstylist suggest someone who messed up my hair, and she ended up fixing my hair and didn't charge me😭 and it made me feel so bad because I wasn't trying to guilt trip her I was just emotional. Idk how people bargain out of paying. Anyway she ended up getting a tip of the price of the cut. She's still my favorite hairstylist we got really lucky to have her in my small hometown.
Oh my god! I have to tell my daughter this, she is a hairstylist in a really posh area of Atlanta and has some horror stories. She does extensions as well and a couple of weeks ago she spent literally half the day on a client (coloring her hair and the extensions as well) who left her a $20 tip. On a $2000 bill. If you can't afford to tip people for their work, do not get it done! I feel for all of you!
Did you end up doing it? I feel like I’d have to decline for moral reasons. I wouldn’t care if they got mad, I don’t think all those chemicals would be good for a baby. 😞
I literally just had a client get frustrated with me asking her questions about her hair cut. I thinned and texturized her ends to the point I thought was good, and asked her if that was to her liking and she was pissed. 🤷🏻♀️ lollll like uhhhh I just wanna make sure you like it too
Omg! I had a client once who sat in my chair and told me to fix her hair. So I started to ask her questions, do you like long hair? Shorter hair? Layers? What do you mean by fix it? She got exasperated at me and just kept saying 'fix it!' Lol like I can fix it by giving you a pixie but your probably going to be mad. You have to give me SOMETHING! I am not a mind reader 🙄
Sam Vay I finished my first week yesterday! It’s awesome! I really love it , we are doing manis and pedis at the moment but I can’t wait to get to hair! ❤️
I'm a salon hopper cause i don't like talking to people as much as all the Hairstylists do. I ended up going to my dad's barber just for a trim and she asked what i wanted and didn't speak to me at all after that... It was heaven.
I'm here to see how to be a good client and how to deal with potentially problematic clients for the future. You've inspired me to be a hairdresser when I grow up. Thanks for making these videos!
love all your videos girl! i graduated cosmetology school 6 months ago and my school had a TON of problematic clients tbh. i had one client, she was sooo picky the consultation alone took us an hour because she kept going back and forth with me and my teachers. she wouldnt take any of our suggestions. i finally ended up doing a color melt with red orange and yellow and as i was applying the color she held a mirror out and WATCHED ME. i was so uncomfortable the entire servitce. in the end it looked good but she didnt love it because the roots werent light enough (she wouldnt let me lighten them) and i was sooo frustrated. she wasnt even supposed to be my client, literally my worst experience ever😭
People like that are the worst! And it sucks that in school, you HAVE to take them anyway. If someone like that came into the salon, I'd tell them we charge hourly, so the longer our consultation lasts, the more their ticket is going to be at the end!
When I’m too old to work behind the chair and become an instructor I will not allow anyone to abuse or harass my students I have no problem turning away potential problem clients.
Bad behavior should not be rewarded. Like those Olive Garden people she talked about. I understand when your food is honestly terrible or you're truly unhappy with your hair but these people throwing a fit to get a free meal. Just ugh!! They should have to pay full price and then not be allowed to come back. This is going to keep happening all the time as long as they know they can get by with it.
What pisses me off....at least with my last hair salon visit NIGHTMARE...is stylists and owners that don’t take any responsibility when THEY messed up. I worked at a top 100 spa in North America as the assistant director. We offered everything! Even when a client complained THEY were (almost...there were a few exceptions) always compensated SOMEHOW! Most just want you to listen and empathize. Even when they are being ridiculous you gotta put on you’re “work face and voice” and just listen and never come across as confrontational! Because I was the person who popped up to the “I wanna speak to a manager” person....I learned a lot! I unfortunately am no longer able to work because I’m disabled. I went to a “high end” salon 1 1/2 yrs ago and I COULD NOT BELIEVE how unprofessional the owner of this salon was....I lost it. Good customer service is clearly a thing of the past!!
I’m a licensed hairstylist for 26 years and you are going to go far!!!! I ❤️your videos and just found your channel...... I have a channel but I never have time to post anymore....❤️❤️
I'm still a student and most of my clients are people who I know from work or my family. Expanding to a bigger clientele has been my biggest fear, but your video has made me become a bit more confident and relaxed. Thank you for this fun, helpful, little video. I'm your new fan ❤❤
I'm 60 this year and I always want the younger hair stylist. They are the ones that are totally up to date with all the techniques. I've got very thick, curly hair and every single "older" stylist has wanted to chop my hair short (it's past my shoulders when it's dry) and hot iron it straight!!
Oh my goodness, I just realized that for years I fell into last "big" category! Ever since I was a child I have been to countless hairdressers, and at the end I would try to keep a straight face to not to hurt the hairdresser's feelings but I would cry all the way home and probably for weeks after! One of my good friends is a hairdresser and I never went to her even though she told me she was good and I wouldn't be disappointed just because I was so scared of what she would do to my hair! So after being friends with her for 8 years, I decided to ask her to do my hair. That was 5 years ago and ever since I am the happiest, most satisfied customer of hers ever! I actually cried of happiness the first time she did my hair! I think now that my hair must be a problematic one and she is just the best in the world to make great hairstyles for me! After watching this I'm gonna text her now for the millionth of time to thank her for it! ❤️
I still tell my stylists (I rarely go to a salon so when I do go, Shane salon, it’s always someone new) about my horror experience.....30 years ago! Lol Spiral perms were THE hairstyle to get in the 80s. I begged for one from my mom who was worried because I had hair to my butt that never had been touched short of trims and one pixie cut when I was younger (asked for that one too at 7 lol). But she agreed and took me in. I assumed I’d lose maybe 4-6 inches of length, but that would still be to my mid back so I was okay with that. She gave me a little orphan Annie, complete globe on my head perm! I cried and washed my hair for days. She cut it all the way to my shoulders before wrapping which I didn’t even realize because I was too busy reading a magazine. Since there were layers being cut, I thought nothing of the front pieces. But I never distrusted other stylists or questioned them because of that experience, just probably made everyone nervous when I’d tell them that story as they were cutting my hair lol
Yep; sadly, a some of my clients would try to nickel and dime me. I finally started telling my clients that I was already under the “going rate” for quality work and for my years of experience, and that I was not discounting myself. That shut them up because they knew full well that my prices were MORE than fair. Also, I catered to my clients and always gave them a deluxe spa experience. I so do not miss the industry.
I mean I know that I'm like really picky when it comes to my hair but I would never let that out on my hair stylist because I always think it's my fault for not explaining things right or not telling them when I think something is not the way I want it. I always hate my hair for the first few days after going to get it cut but since I know that I just wait that time out and most of the time I don't have that much of a problem with it anymore after that.
I was a nightmare client a few times. With time and age I have realized that my hair is just really hard to cut and style. It's very thick and course. I also do not fool with permanent color, even in my 50s.
Never mind discussing. Book online. Sign for price and how under no circumstances are they negotiable. Check out the plenty of hairdressers with UA-cam channels that do this they never have a problem anymore.
I wish you had been the one I saw when I cut off almost all of my hair in a stressful time in my life. I had gotten out of a really bad and controlling relationship and the next day went to a salon, they cut 10 inches of hair off. I went from below mid back to above shoulders. I know that it wasn’t the hair dressers fault because it was my own doing but if it would have been you I would have walked back out knowing that’s not what I really wanted. I just want to say it’s amazing you make sure that it’s what the clients really want, you’re so kind and considerate! 😊
One time I went to a new person wanting what she saw as a drastic change. She first asked if I had any majors changes in my life, like a breakup or a pregnancy. I said "no" and also assured her I had my hair much shorter before. She ended up doing the best haircut I have ever had. Unfortunately, it was in a town I don't live in, and I have not found anyone who can reproduce what she did. A couple girls have gotten close. I am terrible at making appointments, so I don't have a go-to person; I use the walk up places. I now look through the window to see if the stylists I have liked are there and avoid if the ones I didn't like so much are working. Fortunately, my hair grows very fast so even if it turns out bad, it won't take long for mine to grow out. My last haircut was great. I should do better about asking and keeping their names.
any tip is good man, some people don't think they should tip people in the cos fields because they "already pay so much". a lot of our money goes into buying tools, keeping our shears sharp, buying products to use on clients, etc. we don't keep all of our money we earn lol.
My roommate is my hair stylist. He could owns his own salon. In all the years he's done my hair I loved it. He even taught me why box color is horrible.
I spit out my tea when you said your mom was one of them because i can totally relate 😂😂😂 my mom is the one that says i want a rich mahogany but no red 😂 or i want a golden brown but i dont wanna see warmth 😂😂😂
What are your thoughts on having a close family member as a client? My younger sister gets so upset if I go see anyone else but when she does it she wants it to be done from her home (cash under the table) , with kids everywhere, chaos and her taking shortcuts to speed it up. it's never the same as a professional salon service. Any advice ? Thanks
I'd just let her know that it's nothing personal and you're happy to support her and her career, but you like the salon experience and like to use getting your hair done as a time to relax and be pampered. Maybe still go to her every once in a while just to show your support ? But hopefully she'll understand and not take it personally.
I have really been enjoying your videos. I spent my career as a musician/private violin teacher. I also found that some people did not understand what my time was worth, or that my fee was based on years f experience and solo performances. A few times I would say, "I don't think you would show up to work for no salary." I
In my all life the only problematic client that I had is my mom. She is a very difficult person, but thanks God all of my clients where really nice, if they where unsatisfied i never knew.
I'm definitely a salon hopper, although my most recent haircut was so good that I'll be going back to the same stylist! But I live in a huge city and like to try out different salons, so I don't really commit unless I'm really blown away. I could definitely see the stylist was nervous though when I asked him to chop off about a foot of hair though, I imagine he's gotten a lot of the impulsive clients like you described in #2!
Haha I used to be the same way. I bounced around a lot and half the time I was like, "Hmmm, what do you want to do?" That stresses a lot of hairdressers out, but it's really fun when they're very creative and they get to do something out of the ordinary. Usually, they calm down after I show them pictures of my old haircuts (rainbow mohawk, red hair, brown hair, white hair, pixie) because they know I'm not kidding when I tell them not to worry too much about if I will like it since hair grows back.
I can totally get it from both sides. The problem is actually the salons that claim to be professional yet are late to your appointment or make you wait 20 min. Yes hair has gotten ungodly expensive these days and we also live in a world that sets the bar quite high for women especially for women with even slightly ethnic hair. Hair is a luxury that almost caters to celebrity/ elite levels of income. If I’m paying $350 for an all over color and a cut then I expect my stylist to be the upmost of professional. I don’t appreciate a stylist who is short when consulting, has an assumptive attitude immediately when you bring up what to expect price range, and I definitely do not appreciate a stylist who charges based on their level of expertise but then has 2 other people working on you too. Too many times I’ve gone into an elite salon expecting to get what I pay for but then walk out with a dripping wet head or having been made to feel as tho me wanting a thorough consultation is an inconvenience or makes me a potential problematic client. I think the problem resides in people having unrealistic expectations coupled with stylist having big egos, bad communication skills and just not being transparent enough. If we could all take the personal out of it and communicate better, then clients will have a better understanding of what goes into making the prices the way they are and the stylist can understand from the clients point of view why consistent professionalism is one of the most important factors in gaining your clients trust. Compassion from both sides is the only way. Stylist get offended because they take questions personal as if the client is trying to discredit or doubt their ability. But you have to remember, the client is the one who is paying a lot and who is going to be wearing the look whether they like it or not.
Okay but as a client, I have had most hair stylists in the past 10 years argue with me about my hair and it's incredibly frustrating. It's my hair. I have lived with it my whole live, been through all 4 seven year changes, grown it myself. I know how it behaves. I know my haircare routine, I know what styles it holds, I know how it falls I know the one little piece that never does what it's supposed to, I know how it behaves when its short vs long, I know the porosity and how its changed over time. I know how thick it is and I know how coarse it is. I know my hair. Having someone who has touched it for .2 seconds argue with me about my cut is so insulting.
Same. I get it, but at the same time, if you have a type of hair that is OFTEN cut wrong, or that behaves differently than other types, being insistent about what you KNOW is necessary. I have straight, fine, thick hair, and I have only ever met one stylist that doesn't cut it like it is "thin". When you cut it like it's "thin", you cut SO MUCH HAIR in each layer that it looks like a crappy shag. I cut my hair myself now, and get it shaped about once a year by the same stylist that can actually cut it. I have had it ruined by too many people who are "professionals" who wont' listen when I tell them that fine/thin is not the same as fine/thick.
@@leahpettit4477 I have wavy thick coarse hair and people either cut it like it's curly or like it's thin/fine and it looks awful like that. As I say "I don't have basic white girl hair, you can't cut it like a basic white girl" Like you can't texturize my ends because then it will always look frizzy because it already has texture. I feel you!!
Legit watching this to learn how to be a better client. I think I'm a great one though. Had the same stylist for 15 years. She's awesome. If I want something new and my hair just won't do it she will straight up tell me. I love that
I love my hairstylist and they love me because they are my friends but they just know me I go to one if I just need a haircut because she’s just sooo good at cutting and she always asks me what I want and I always tell her girl whatever you think looks good, you be creative and my other friend she’s great at hair coloring and she always ask me what color have I been thinking and I be like umm I don’t know maybe blue? And she’s like you know blue and purple would look really cute and I be like girl whatever you want let your creativity run free lol and my hair always turns out amazing. I like to see how creative they are, so it’s always something different
I absolutely have had the worst luck with hairstylists in my teens. Absolutely awful. Of course, I did have a slight tendency to ask for unrealistic things, but they’d never say a word, do my hair and it’d be very different to what I asked for. The whole issue could have been avoided though, if the just talked to me. I found a great hairdresser now, except that she can be too conservative often
Same! And they always talk shit about how you ask for unrealistic things and don't know what your talking about and it's like... wait how are they supposed to know all the terminology and realistic expectations when you don't educate and talk to them...
It’s so surprising to me that people still think that hairdressers can predict exactly what your hair is going to do. Sometimes it’s not going to come out exactly like the picture sometimes your hairs not going to grab to colour like the hair dresser wanted or expected it to. But if you have a good hairdresser they work with that in future. I also can’t stand when people try to haggle with pricing I work in an industry where I charge for a service it’s so offensive to try discredit someone’s work because you can’t afford the quality. I don’t know hair dressers do it I literally wouldn’t survive in that industry with all the Karen’s 😂
I'm one of those clients who never books appointments. I usually go spur of the moment so I will walk in and take whoever is available. Also one thing I had to learn is how to tell the stylist what I actually wanted. A lot of people get intimidated and they're afraid to annoy the person taking scissors to your hair, lol. It physically hurt me one time to tell the girl I didn't like it when the hair is straightened with the big circle brush and it all flips inward (not a professional you can tell lol) and I asked her to just put waves in it with the flat iron. It all worked out but I didn't want to be "a pain".
I hope I'm not any of these people, I try to be so easy going but I'm sometimes paranoid that I'm too easygoing and my stylist would like some more direction from me haha.
Im not a hair stylist but i started doing my hair at 13 and ive dyed and cut it myself several times as well as the hair of friends and family members so I think I know a few things. But then, im also the person who is almost never satisfied when I get my hair done and Im starting to understand that it's all communication errors. Ive asked for things that dont work for me but I never understood it that way and I feel like it wasnt explained to me well enough to understand. The only times i loved my hair was when I did it myself or when I payed over 200$ for a very high end stylist and it breaks my heart to think I cant afford good hair. Im sure girls that charge less are very talented, they just need to do better consultations
Hi sam I'm a new to your channel I also just got my cosmetologists license in texas last week and thankyou so much for this video please post more videos
i used to teach at an english school and there was this lady who refused to get classes with me because i was too young haha and she always NEEDED TO EMPHASIZE HOW SHE FELT ABOUT MY AGE WHEN IT COMES TO TEACHING
if you're not 50, then you're stupid apparently. doesn't matter if you spend 8 years in college to get all the knowledge possible about your job and the older people didn't and are clueless. they're still smarter because they're older. that form of thinking never ceases to amaze me.
I don't work in a hair salon but I know what you're saying when people say they want things a lot cheaper then they are in prices. Working in retail I have dealt with that and also with the people no matter what you cannot make happy.
I rent wedding decorations, I had a lady about 2 years ask me for quote I gave her the prices for the specific items she was looking to rent told “that’s too much ill give $$.” I told her “ma’ am these are my set prices I can’t rent them at that price. I understand we all have a budget to stick to and that I might not be the best choice for her. I normally offer a discount if I get a client who rents from and they go over their budget with a bit and start taking things off like once I had a bride go over by like $55 she was very clear she didn’t want to go over so I just waved the $55 cuz she was willing to pay full price not complain she saw she was over she started taking an item she wanted off to not be over I told her not worry about it. But this other lady decided she would name the price and it was so low I couldn’t do it, she offered to pay a 1/4 of what my regular price is. Its crazy!
I used to be a very easy going client, my hair is pretty easy to work with, so I thought. I also work a lot and move around because of it, so I do tend to go to different Stylist based on availability, more so than personal preference. However, no matter who did my hair, it pretty much ALWAYS came out exactly how I wanted it....then I moved to Studio City in LA. O.M.G. I must have gone to 12 different Stylists, and yeah some looks were okay, but they didn't listen to me really and it was never really what I wanted, or it came out funky. I don't think anything about me had changed, but I did notice a lot of Stylists kept saying "I want to try something different with you for my portfolio" or I would tell them what I want, and 2 to 3 just said "NO." like I understand if it would fry my hair, or it was too short currently or something, but at least give me an explanation, but all I got was a flat out "no." end of story. I was so upset, I'd never experienced anything like this before. So I went home to Colorado for the holidays and went to my Dad's Stylist instead. I.LOVE.HER. I literally now fly out and make a weekend trip just to see her and also see my Dentist 3 times a year. Is this crazy? YES! I think it is, however, after so many bad experiences in LA I guess this is worth it. My hair is always exactly what I want, her prices are very fair, and I enjoy her company. Plus my mom likes the fact I'm in town more often but geez.
I didn’t realize the whole drastic change could be a potential red flag! I remember how when I was younger, I wouldn’t cut my hair for over 1-2 years so it got super long. When I realized how long it got, I finally went to get it chopped and my stylist kinda panicked asking if I was sure and why such a drastic change. I was so oblivious 😂
I work in hotels and people do the complaining for free stuff with us too and it's the same every time. Checks in immediately complains and takes a bad attitude. After a few hours of being in the room when I can no longer just move them because I can't clean that room to resell it, they come down and complain about something small or that has no proof like it is the biggest deal in the world. They find a few other things to be upset about and in the morning of check out, speak to a manager about what a terrible stay it was. Most single star reviews of the hotels I've worked at have been people who tried and failed to get a free room
I probably have not ever stepped into a high enough quality salon bbbuuuttt that’s because all of previous experiences getting my haircut have been horrible. I had a woman who only spoke Spanish, ok, that can happen in the region I received the service. I asked for layers in my hair and she chopped the “layers” so long and inconsistent that I ended up with a mullet! This was for prom of course and my hair grows incredibly slow. I had to wear my hair in a ponytail for a year! I now do all of my own hair which is cutting long side bangs and trimming the ends lol
You would think having bad experiences at cheap salons would make you want to seek out a higher quality of service.
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Just commented on another video saying how much I love my hair stylist bc she never cuts more than she should but, we did have a lot of mishaps in the past, where I was completely unrealistic with my hair. I've been THAT client that is never happy with anything. It took 30 years of my life to accept my own hair. So, sometimes, that problematic client just lacks self-love. Edit: spelling.
I understand, because I'm always trying to grow my hair out. Even just an inch off will look better, and if you want to cut more off it will be there to cut off in a few months-no need to rush the process.
Went to stylist of 30yrs. Her hair looked like crap. Did highlites. They were stripey, unnatural. Had 3 big lines 1/2" white stripes on head. Had to be fixed. 3rd stylist was the charm. 1st stylist said she did balyage. She did hilites in semiperm. It washed out. 3rd stylist, no problems. Its beautiful now and in great condit.
I get the age question all the time working in skin care. But once they realize I'm in my thirties they trust me more. (I'm permanently baby faced because I'm Asian.)
Three years later and this video is still very much relevant 😸 I am about to graduate and already had to suggest that my client, the bride, should seek someone else as a better fit for her because she knew it all😓
I personally have had my hair done by an older stylist and they din not know any new techniques.. my hair was always old fashioned. But fir the past year I starter going to a young, very talented and knoledgable stylist. I have been getting highlights ans experimented with different Shakespeare of blonde. Recently I have gotten a Champagne rose blond and I am extatic. It fiți my style, skin tone, eyes etc perfectly. And by using products recomande by my stylist, my hair has never been s-o healthy smooth. I belive that age des not matter
At my salon we use this app called sign now. It’s for when we do consultations. We write everything down that we disgusted and how much everything is gonna be then we make them sign it so at the end if they try to say anything we can refer back to the consultation form that they signed.
about #7 i was this person, i went to a ton of salons, and all i ever wanted were beach waves, but all i got were tight curls. i live in a smaller city (not US) and the women that cut and styled my hair were older and were used to doing older women's hair. but i found a salon that i like and the stylists are younger so they know about the trends. i also hate hairspray and i asked several hairdressers not to use it and they kept on pushing that they have to use it, like lady, I'm paying and I'm gone, what to you care if the style doesn't hold as long, i just freakin hate hairspray.
Had a client not understand what she was asking for and I tried asking what I thought was all the questions to get her nail shape down she just snatched her hand away and asked me if I even knew what I was doing. Then as soon as my boss walked by she had him do the service.
I just finished cosmetology school and since I started going to school I’ve been doing one of my sisters hair she keeps insisting on me to do highlights on her without using bleach, mind you her hair is dark she’s like at a level 2. I also have a niece that is never satisfied with any service that she gets and what makes it worse is that she doesn’t even explain what she wants she just whines and complains that she doesn’t like it. her mom has to speak for her but not even her mom understands her (my niece is 20)
I remember going to a hairstylist and the first thing he said, I should just shave your hair, it's pretty bad! Curly hair is always a challenge I am scared of hairstylists.
Loved this video! I have such a weird question. I always get a 5ch mixed with a 6r on my ashy level 3 hair with Paul Mitchell hair color. The girl I go see is amazing but recently she's been only working certain days that I have to work myself and that I can't get an appointment in to see her anymore. I recently went to another salon where they used a 5mr in Matrix hair color (level 5 mocha red) because the salon manager had better availability on days I didn't work. I told my original hair stylist why I had to cheat on her but after getting my hair done at this other salon I feel like I liked the color better because it was pre-mixed and intensely more red. How do you feel about clients like this? I love being faithful to someone who does a great job but if I like my new color better and I can always get in with my new stylist anyway is it really wrong of me to switch up where I go and get my hair done by?
Absolutely not! Do you!! If this new stylist works better for your schedule, then you have to just do what works. And liking the color she uses more is just a huge bonus! Some stylists unfortunately make the mistake of taking things like that personally, when really there's nothing personal about it. It's all business.
I’ve been doing hair for 25 years and it’s still shocks me how some clients are just loyal to a fault, going to the same stylist sometimes for years never loving the results and still being afraid to change. I’ve always had the policy with clients if someone still unhappy with my work after two sessions I will recommend that they try someone else. There’s absolutely nothing wrong with switching stylists. people have to find someone that they are compatible with not just personality wise but the way the person does hair their technique the way they approach hair is different and not all clients are compatible with every stylist. Like Sam said it’s nothing personal it’s just business.
about the people knowing their hair, im kinda like that. my hair is pretty dark, but takes the bleach very well and if I don't have too much color on it I can go from brown to blonde in one go, and everytime I decide to change they always look at me like 👁️👁️ and I'm like don't worry if I turns yellow I won't put it on you, and it won't even turn yellow to start with. and every time I leave the hair dresser tells me that I was right. it's the only thing I know about my hair. I don't know how, I don't know why, it just wants to go light. maybe I have a really cool base idk
Doing hair is an incredibly rewarding but also demanding career. It is super inspirational and a great path of learning and creating memories and relationships. Good luck on your journey! Making people feel beautiful through their hair is one of the greatest feelings! ❤
Watching just to make sure I'm not any of these examples
《Kiera Dawn》 same!
Chloe Lang same!!
Me too! :D. It like an ettiquete refresher
hahhaa yep
Me to!
Girl. I used to work at Olive Garden and there was this couple who came in, ate an ungodly amount of food, asked for boxes so they could TAKE HOME THEIR LEFTOVERS, and then told my manager that the food was disgusting and refused to pay. I love the general public
Hahaha what??!!!
Right?!?! Like i used to work there too and when i brought out the salad they didnt want any toppings even though i explained the toppings to them at the table. Then ate all their food and proceeded to tell me that it was their worst experience. Told my manager that i was incompotent and even though they ate all their food. They wanted everything free cause of the salad. Later my manager told me that they always tried that crap with them.
I have been a server for over 5 years now and I can confirm this happens, more than it should.
The worst experience was one time when someone told me off because their food was completely inedible, so I went to talk to boss to let them know there was a complaint with the food. When I got back they started screaming at me because I hadn't asked if they wanted boxes (as well as throwing horrible insults at me), in front of other paying customers. In the end they got their meal free, took home their leftovers, and my other customers gave me really good tips.
@@billiechristine4034 wow they let them keep the food?? They dont need to enable that shit thats why these assholes do it cause it works (sometimes)
I've had that too!! They all order the same burger, take it as leftovers and the demand a discount or freebie because the burgers weren't good and then they told the table next to them who had burgers which made them want a discount too 😑😣 I work at a pub and the customers are often horrible and they're always trying to avoid paying me
I love when clients ask “so are you going to go to college? What do you want to be” like .... this
Omg yes! My friend and I did a video about our pet peeves are hair stylists a few months back and mentioned that one!!
Um, I have been a nurse for 35 years and my 28 y.o. hairstylist daughter makes as much as I do. I'm glad she did this instead of "college"! I'm so proud of her and how successful she is. People are such clueless jerks sometimes.
Yeah, if you don't have 20k to spend on hair school, it's not a huge amount of student loans you have to payback. But for college? Yeah, have fun paying those loans off for the next 50 years. I hate it when people say cosmetology isn't a real job. Like, yeah okay, who's gonna do your hair if all hairstylists "got real jobs", hm? Oh, no one? Exactly, sit down.
@@dresamae Who says being a Hairdresser isn't a real job? That is the dumbest thing I have ever heard. A good reply to them would be "well if we followed you around in your every day ,ife.. how many "things" could we point out that you need to do better". They usually shut right up up or get really "triggered".
@@dresamae yeah and while you're at it learn to color your own hair do your own lashes , do waxes and oh clean your own house.
Really add up the money you spend on these services a year and tell me it isn't a real job.
My hair costs $400-$600 to balayage...I've never once asked for a discount. How embarrassing. If It's not in my budget, I won't get my hair colored. It's very simple.
The “nobody has ever done my hair how I want it” thing makes me nervous but it’s also a challenge so I do my best to give them what they want. It doesn’t always work out but like 6 months ago I did get a client like that who LOVED her hair after I did it and now always prebooks and gives me a big hug and says “you just get me!” every time. Sometimes red flag clients turn out to be clients that really just haven’t found the right stylist yet. It’s usually not the case but I’m glad I found a good one lol
I did this recently with my new, amazing hairstylist! I truly have had very bad luck in the past, always getting stylists who obviously didn't care, or kept me under the dryer processing for way too long till my hair broke off, and the last time the girl literally didn't even run a brush or comb through my hair once before cutting (how is that even possible lol). .. but then, I found Lauren!! She cared! She brushed, combed, and sectioned! She checked on me and didn't process too long- she was amazing and I will always go back to her forever.
It's so sad to me to hear that people have experienced so many TERRIBLE stylists. It is always nice though to be the one to make them love their hair!
Jasmine Marie I’ve heard these kinds of stories sooo many times and I just don’t understand how stylists don’t make the integrity of the client’s hair their first priority. I would be MORTIFIED if I fried a client’s hair, but I see other stylists doing it all the time. I don’t get it
Sam Vay I never realized how many terrible stylists there are until I became one. Clients just trust that their stylist knows what’s best and it’s so sad to see them get screwed bc of carelessness. I hear a lot of clients blame their hair too, they think they just have crappy hair and there’s no stylist that can help them because they’ve gotten crappy results every time. It’s our job to care. I wish more stylists did
Just here to say the word “stylist” one more time, i don’t think i used it enough... 😂🤦🏼♀️
No I need to correct you
I will always go to a younger stylist because you guys had to go to school and get extensive training. I stopped going to a half dresser growing up because the older ones have no clue what they are doing and they ruined my hair 100 percent of the time
It was only when I went to my first younger student mind you for I get the best hair cut off my entire life
Anytime I tried to go platinum blonde with the older stylists I got a brassy orange at best. And then they say well it's your half I can't do anything else...bitch it's not rocket science my hair looks like shit!!!
So grateful for you new wave of stylists in the last 7 years
Omg I didn't make much sense lol but half meant hair
And girl those old "stylists" were the WORST I have very fine very thin hair. To my shoulders. I had to pay a woman 350 dollars for literally orange streaks and they said well that's as best as I can get it because your hair has red in it
I asked I can't come back to fix it? She said it won't do anything it will come out the same
Smh in my early twenties I just couldn't find anyone who could do my hair correctly
But like I said you new stylists I will come to 100 percent of the time. You will know what your doing for sure!
I agree! I had a middle aged woman do my hair a few times - first time she done it I had what for me was a drastic cut. My hair was down to my bum, I had her cut it to above bra strap length. When she left, my hair looked a mess! The cut was even, yes, but it was so blocky at the ends, because she hadn’t layered it like I had asked at all. I ave anxiety, and don’t want confrontation, so when she asked if I liked it and if I wanted to book another appointment, I said yes...and I ended up having her dye my hair red. I loved it when it was red, until my boyfriend and ?I went to the supermarket and he told me how patchy the back was, like she literally had missed entire strips. We bought some box dye and done it ourselves, and he then messaged her for me to cancel the appointment I had booked again. A colleague of mine at work recommended her hairdresser to me, a young lady only a year or so older than me (I was about 20 when I first went to her)...I messaged her, and I was so nervous about going to her when she quoted me a price of almost half what the other lady had been charging me, but went anyway. While she was doing my hair, I asked her about the prices, and she mentioned because it’s an at home salon, she has very low overheads so she’s able to lower her prices. This lady is AMAZING. I wouldn’t have anyone else touch my hair after finding her. My hair is now back to bum length, I’ve told her she should charge me extra for the extra hair dye in my hair because it’s so long and she won’t. This lady now does my waxes and eyebrows as well haha, but she does such a good job.
This happened to me too! Granted, I went to Great Clips and that was my first mistake. However I told her I wanted long whispy layers and to keep as much length in the process. She cut inches off and I was completely uneven all around and it just look BAD. I have since had 2 younger stylist cut my hair and my hair is FINALLY back to normal and even. I would go to a you get stylist over an older one especially because of the evolution of hair and someone younger and more fresh out of school I would trust way more.
"There's nothing I can do about your orange hair"
bro what, yes there is lmao. If it's a deep orange, they legit just have to schedule you for another bleach session, maybe 2. Then tone it. It's literally just hair science and for cosmetologists, it's basic hair science lol.
Girl, I can't believe they did you dirty like that, ugh. But it's best to be ugly orange than fried. Because at least another stylist can finish the job and get you platinum.
I had a client come in with curly jet black roots and hair that was orange. She showed me a picture of a women with a white and red wig on and told me she wanted it done. Her hair was completely fried from box bleach from Walmart and I told her it wasn’t possible. She continued to ask and I had to spell it out for her, your hair will fall out and convinced her to find something else. She left with galaxy themed hair and was satisfied but it was a struggle to get her to understand. So glad you made this video, the older lady’s that come in are never happy with the services I provide. It’s a pain.
Yikes. Glad you talked her out of that! It's frustrating that some people just can't understand the basics of hair color no matter how hard you try to explain it.
I had to look up what you meant by "galaxy themed hair". Ooooh. So pretty. If I were still young, I would totally do that. :)
I had a perfect hair stylist in NY. When I moved to Boston, I had to go through literally 10 stylists to find the one who could tackle my thick hair. I would always tell each one that I hadn’t found the right person yet and would always telll them that my hair is really thick and ask if they could handle it. They always said yes and then my hair would never look like the photo of MYSELF that I brought in. I remember a stylist telling me once that I was looking for a discount when I told her I wasn’t happy with my hair. She was super rude and when I got up to leave, even her manager agreed that the cut wasn’t right. They ended up giving me credit for another hair cut but I never went back. It was never about the money. I’m willing to pay but give me what I asked for or don’t cut my hair if you can’t do it.
I had to go thru 5. Its tough.
Im 19, and a professional cosmetologist. I was licensed at 18. I get the age question alll the time. It's so frustrating!
Reiley Collier me too!
i dont go to salons often but when i do, i try to look for younger employees!!! i feel like i want them to play with my hair and still figure out their techniques etc. and they’re fresh out of school so they got all the new knowledge in their pockets haha. and students too! students have given me all my best hair looks!
@@Mushroomsoup1674 I would say go to younger because there going to try harder.... The older employees know how to do "minimum"..
I got licensed when I was 18. I’m 23 now. People still look at me sideways lol
That comment on older women questioning you and your age is sooo true, not trying to stereotype either but in my experience it’s usually older women to! I cannot stand it, before I even do a consolation they ask me if I can even cut hair... or know what I’m doing ... how long have i been doing it.. ect. bc I look so young. They always are so doubtful.
That's so rude. And what response are they looking for? "Oh, now that you mention it, no, I don't know how to cut hair! Whoops!"
I know I’m late. I did hair for 10 years this is spot on. I wish I would have had someone like you during that time. It took me a while to learn these things and I’m soooo sensitive it was always so hard for me to separate it and not take personally.
You are really going to help newer stylists. Thank you for what you do Sam.
Thank you so much :) I really appreciate that!
I feel like my hair is a red flag by itself, I have waist length, very thick and curly virgin hair. I hate getting my hair done because the stylists always act annoyed by how hard my hair is to manage, I always leave feeling defeated. :(
Look for a stylist that specializes in natural curly hair. Best of luck with your locks.
I have similar length hair and the last time I went to a stylist I walked in with my hair down and asked for a trim and they gave a price range of $15-25 or something (the cheap on campus salon), wail looking at my hair. So I assumed that range was for my hair and based on how complex the cut was. All I wanted was the last ~1/2” trimmed off, no shaping no product no nothing, took maybe 15 min. Nope price based on length of hair, so I got charged the max.
I get charging more for services that take more time/product, but for the exact same service to have such a wide disparity in price based on something that affects neither time nor materials felt really dishonest.
@@juniperraven1386That’s not true. If you’re getting it shampooed and dry that can be at least 45 minutes for the blow out! Also, if it’s an actually good stylist, the sections will be a lot more for the hair cut! It’s not necessarily the length but the thickness and texture if it really curly and coarse can be a lot more work that a slimy-Susan with thin straight baby fine hair.
Done hair for over 30 years. You are kind of an old spirit. I like you. I’m glad you see how cheap ass people are.
You are worth every dollar of your worth. Don’t move on your prices for the princesses who get a thorn for being alive.
Older ladies are mean sometimes! I was 25 with my license for 5 years and a lady said "oh no. I'm not having some teenager do my hair."
Idk why, but your comment reminded me of this. When I was in hair school, we had an older couple loudly complain and then leave in a huff, because the receptionist asked them if they could please not park their car in the emergency fire line in front of the doors. We even offered that our security guard is super nice and will give them a ride on his golf cart so they don't have to walk very far, but they were so angry they just said they are never coming back (for their $7 haircut).
@@miamazingness Lmao some people are frustrated
Found you a couple days ago after applying for apprenticeships and I thank you so much for all these tips 😍 not a lot of relatable hair stylists on UA-cam
Don’t forget about the clients that constantly reschedule/ cancel last minute 🙄
Omg my mom is the exact same way with her hair and she gets the same cut as your mom too . The stylist will usually flat iron it and use product, my mom will love the haircut until she gets home and washes it. I finally convinced her it’s not the stylists fault and bought her a flat iron. she did like the results after using it a few times but is now complaining about it taking too long too style. Even though it’s a pixie cut 🤯
Hahaha yup!! Sounds exactly like my mom!
😂😂😂😂 your mom is hilarious!!! I have natural curly hair and my mom got a perm. She says “how come my hair doesn’t look like yours , what do you use on your hair to style it?” At the time I was using Moose so I recommended some . She told me she had a hard time doing her hair because it was always tangled . I asked her how she untangled her hair 🤔 she was using A BRUSH!!! 🤦🏽♀️
Also please let your mom know that it takes me three hours to straighten my hair . It takes me about an hour and a half to de tangle my hair,cleanse my scalp from buildup, wash my hair ,condition, detangle again, deep condition, wash after 20 minutes, and apply my styling products while brushing my hair with a tangle teezer, plus wait seven hours for my hair to dry 😩😭😭💔
I meet a girl that would get her hair done and she told me she would say she didnt like it to not pay. I was like ok. I on the other hand if my hair or eyebrows come out wrong I say I like it. Ill even give a tip.
That's so gross. But see! That's perfect proof that people DO do that! And I'm the same way as you when it comes to that stuff lol. I really need to be better about speaking up.
My favorite thing to do is to go to my hair stylist and let her do what she wants with my hair. I trust her, and I have no idea what I am doing. It’s more fun that way, besides it’s just hair it grows back. I don’t understand why people are so uptight. Life is too short.
You’re just.. such a queen
I'm 50 and I prefer a younger lady to cut my pixie, because they are more in tuned to the latest trends :) I have very fine hair too and it's on the thin side. There have been a few different styled pixies I've wanted in the past, and my stylist told me my hair was not the right texture. Cool - I fully trust my stylist. She's the professional. She loves cutting my pixie and she says I'm very easy to please. All I want her to know is to keep my pixie soft and feminine and ... she works her magic
I moved to a new state and was trying to find a good fit for me in a stylist. First salon I liked her, but she didn’t cut my pixie right - I tried her twice. Second salon I loved and my stylist did fantastic color on me, but was very hesitant to cut my pixie as short as I like. I stayed with her for over a year before looking again. I finally found a stylist who cuts my pixie perfectly and is a fantastic colorist as well. She’s young, positive and I vibe with her personality which helps so much when communicating what is possible and what isn’t with my hair. Cost is immaterial to me when the stylist is a perfect fit.
i legit have only had one hair stylist do my hair the way i asked. i'm very non confrontational and can be happy with close is good enough and at first i thought i wasn't explaining what i wanted well enough so i started bringing pictures of what i want. i have had someone cut my hair to my shoulders when i asked for mid back length, walked out with magenta streaks in my hair when i asked for red, or said i wanted to trim about an inch off my hair and ended up with 3 -5 inches taken off because the stylist insisted we had to cut off all the dead ends... now i just do my own hair.
That brings me back to my childhood lol. My mom would take me to get a "trim". I have very curly hair. My hair curls up a good 5 inches after it dries. One day my mom took me to get a trim, the girl cut my hair to a bob basically. Me being like 7 years old cried. Ive dyed & cut my own hair for about 9 years now😌
@@lexibrandi3355 That is so terrible. I would have cried, too.
My coworker got her hair done by another coworker who does cosmo professionally and she was like SHE CHARGED ME THIS AND DIDNT EVEN HOOK ME UP 😆 um ya its her job duhhh
I was one of these clients once upon a time 😂 my issue was I kept bringing in pictures of women who had like 3 times the amount of hair I have. My hair dresser is way too nice and would try her best and finally one day she said, "you don't have enough hair for that." And I finally caught on. Was super embarrassed lol. I have basically baby hair all over my head.
iloveyoucp I know I did this when I was in elm and middle school. I know I showed pictures of girls with thin hair when my ass has thick, wavy, curly hair.🤦🏻♀️🤣
I know your pain! I have the absolute worst hair.
I am the client who can’t ever find a stylist I wanna stay with. I have cosmetologists in my family who practiced on me in beauty school, I’ve paid hundreds of dollars to get my hair done and I’ve also gotten really cheap color done. I’ve done it all lol. But honestly, I have to be the proactive client because I have soooo much hair and it’s a dark brown and I like blonde so I like highlights. Stylists will be like send me a picture, and I always have to say no you need to see my hair in person because it’s deceivingly thick. One girl said it would take 3 hours, I was there for almost 8. I’ve had someone spend one whole day on my hair and it ends up super brassy or yellow yellow not even yellow blonde. I don’t even expect it to be super light my first time, but something always seems to go wrong with my hair regardless. I think it’s probably just my hair that’s the problem, but no one ever seems to know how to do it 😪 at this point I’ve been growing it out for 3 years because I want virgin hair so I can try it all again and hopefully find the right person this time. #Prayformyhair
breeebabes oh no! Well if you’re ever in the SoCal area you should check out my work @loveekarina_ I love tackling hair projects
My hair is also super thick and stylists have no idea how to handle it
I gave my sister highlights in school. I only gave her half a head of highlights (where you only highlight the hair in the crown area of the head) and it still took me from 9:30a to 5p. Like, GOOD LORD, I didn't know it was THAT THICK.
I’m not even a stylist, nor does my profession even relate to hair at all, but your videos are so entertaining and fun to watch!
I have to tell you I'm 35 years old and have actually gotten my hair done professionally maybe a handful of times and never liked it not once but the last stylist I want to was very thorough took the time to really listen to me explain my hair type and what was doable and what wasn't. As you said a lot of people don't understand their hair type and think that they can pull off any cut any style and it will look exactly the same on them as it does in a photograph. And in my experience most stylist will not tell you that. I think perhaps they are afraid that if they tell them that you can't do exactly what they want the client will leave without getting any service and then they lost money. But if you end up with an unhappy client who refuses to pay now you haven't only lost money you've also lost time and product.
that's why what you should do is when a client comes in and they do have something that cannot be done you show them things that you think are similar that could be done to their hair or styles you think are better suited for them. That's what this stylist did and I left happy and even took the time to write her a good review.
Agreed! But clients have to be open to that feedback. Sometimes they just refuse to understand and won't even consider other options because it isn't exactly the same as the photo they brought in. I'm glad you listened to the stylist's recommendations and trusted her professional opinion!
@@styledbysamvay def I dont know how someone cant get it like when you were explaining the color wheel and she couldnt understand that people have an undertone that was crazy. That's why there called crazy clients normal people would get that. If you warn them and they still insist on doing whatever they're asking for I'd just add in as I said this is not going to look the same as the photo in your hair so I'll do the service but if you dont like it after I'm done no refund. Now you have covered yourself and if they hear no refund than maybe they'll reconsider.
I honestly think there are people who go around trying to get discounts at various places. I saw a grumpy old man doing it last night at a restaurant..And I saw it so much at the salon. Those people suck!! Lol
I love these videos with tips!! I have a few years before I can start my journey with cosmetology school and career but I have all of these saved so I can go back❤️❤️
I had my favorite hairstylist suggest someone who messed up my hair, and she ended up fixing my hair and didn't charge me😭 and it made me feel so bad because I wasn't trying to guilt trip her I was just emotional. Idk how people bargain out of paying. Anyway she ended up getting a tip of the price of the cut. She's still my favorite hairstylist we got really lucky to have her in my small hometown.
Someone asked me if I could texturize their 6 month old baby’s hair.
Oh my god! I have to tell my daughter this, she is a hairstylist in a really posh area of Atlanta and has some horror stories. She does extensions as well and a couple of weeks ago she spent literally half the day on a client (coloring her hair and the extensions as well) who left her a $20 tip. On a $2000 bill. If you can't afford to tip people for their work, do not get it done! I feel for all of you!
@@kima8670 wtf!!!! 2000!!!!! Goals right there!
@@laurenskee2665 it's a pretty expensive place 😬 She doesn't get all that, of course!
@@kima8670 hell yeah! I want to be the lady with $2000 to spend on hair lol
Did you end up doing it? I feel like I’d have to decline for moral reasons. I wouldn’t care if they got mad, I don’t think all those chemicals would be good for a baby. 😞
I literally just had a client get frustrated with me asking her questions about her hair cut. I thinned and texturized her ends to the point I thought was good, and asked her if that was to her liking and she was pissed. 🤷🏻♀️ lollll like uhhhh I just wanna make sure you like it too
Omg! I had a client once who sat in my chair and told me to fix her hair. So I started to ask her questions, do you like long hair? Shorter hair? Layers? What do you mean by fix it? She got exasperated at me and just kept saying 'fix it!' Lol like I can fix it by giving you a pixie but your probably going to be mad. You have to give me SOMETHING! I am not a mind reader 🙄
@@sarahyoung2958 Uuuugh. People suck.
I start beauty school tomorrow and I’m so excited!! All your videos are so helpful for my future career! You’re amazing! Thanks ❤️❤️
Hope your first day went well!! :)
Sam Vay I finished my first week yesterday! It’s awesome! I really love it , we are doing manis and pedis at the moment but I can’t wait to get to hair! ❤️
Francesca Taylor thanks!! ❤️ hope all went well 😍🥰
I'm a salon hopper cause i don't like talking to people as much as all the Hairstylists do. I ended up going to my dad's barber just for a trim and she asked what i wanted and didn't speak to me at all after that... It was heaven.
Thank you so much and I’m proud of you. More of us service providers need to speak up!!! This is the truth and it’s completely unacceptable!
I'm here to see how to be a good client and how to deal with potentially problematic clients for the future. You've inspired me to be a hairdresser when I grow up. Thanks for making these videos!
love all your videos girl! i graduated cosmetology school 6 months ago and my school had a TON of problematic clients tbh. i had one client, she was sooo picky the consultation alone took us an hour because she kept going back and forth with me and my teachers. she wouldnt take any of our suggestions. i finally ended up doing a color melt with red orange and yellow and as i was applying the color she held a mirror out and WATCHED ME. i was so uncomfortable the entire servitce. in the end it looked good but she didnt love it because the roots werent light enough (she wouldnt let me lighten them) and i was sooo frustrated. she wasnt even supposed to be my client, literally my worst experience ever😭
People like that are the worst! And it sucks that in school, you HAVE to take them anyway. If someone like that came into the salon, I'd tell them we charge hourly, so the longer our consultation lasts, the more their ticket is going to be at the end!
When I’m too old to work behind the chair and become an instructor I will not allow anyone to abuse or harass my students I have no problem turning away potential problem clients.
Your lipstick is so on point in this video, color and shine !
Bad behavior should not be rewarded. Like those Olive Garden people she talked about. I understand when your food is honestly terrible or you're truly unhappy with your hair but these people throwing a fit to get a free meal. Just ugh!! They should have to pay full price and then not be allowed to come back. This is going to keep happening all the time as long as they know they can get by with it.
Hey! I went blonde after an *awful* breakup last year and I still love it!
What pisses me off....at least with my last hair salon visit NIGHTMARE...is stylists and owners that don’t take any responsibility when THEY messed up.
I worked at a top 100 spa in North America as the assistant director. We offered everything! Even when a client complained THEY were (almost...there were a few exceptions) always compensated SOMEHOW! Most just want you to listen and empathize. Even when they are being ridiculous you gotta put on you’re “work face and voice” and just listen and never come across as confrontational!
Because I was the person who popped up to the “I wanna speak to a manager” person....I learned a lot! I unfortunately am no longer able to work because I’m disabled. I went to a “high end” salon 1 1/2 yrs ago and I COULD NOT BELIEVE how unprofessional the owner of this salon was....I lost it. Good customer service is clearly a thing of the past!!
I’m a licensed hairstylist for 26 years and you are going to go far!!!! I ❤️your videos and just found your channel...... I have a channel but I never have time to post anymore....❤️❤️
I'm still a student and most of my clients are people who I know from work or my family. Expanding to a bigger clientele has been my biggest fear, but your video has made me become a bit more confident and relaxed. Thank you for this fun, helpful, little video. I'm your new fan ❤❤
I'm 60 this year and I always want the younger hair stylist. They are the ones that are totally up to date with all the techniques.
I've got very thick, curly hair and every single "older" stylist has wanted to chop my hair short (it's past my shoulders when it's dry) and hot iron it straight!!
Oh my goodness, I just realized that for years I fell into last "big" category! Ever since I was a child I have been to countless hairdressers, and at the end I would try to keep a straight face to not to hurt the hairdresser's feelings but I would cry all the way home and probably for weeks after! One of my good friends is a hairdresser and I never went to her even though she told me she was good and I wouldn't be disappointed just because I was so scared of what she would do to my hair! So after being friends with her for 8 years, I decided to ask her to do my hair. That was 5 years ago and ever since I am the happiest, most satisfied customer of hers ever! I actually cried of happiness the first time she did my hair! I think now that my hair must be a problematic one and she is just the best in the world to make great hairstyles for me! After watching this I'm gonna text her now for the millionth of time to thank her for it! ❤️
I still tell my stylists (I rarely go to a salon so when I do go, Shane salon, it’s always someone new) about my horror experience.....30 years ago! Lol
Spiral perms were THE hairstyle to get in the 80s. I begged for one from my mom who was worried because I had hair to my butt that never had been touched short of trims and one pixie cut when I was younger (asked for that one too at 7 lol). But she agreed and took me in. I assumed I’d lose maybe 4-6 inches of length, but that would still be to my mid back so I was okay with that.
She gave me a little orphan Annie, complete globe on my head perm! I cried and washed my hair for days. She cut it all the way to my shoulders before wrapping which I didn’t even realize because I was too busy reading a magazine. Since there were layers being cut, I thought nothing of the front pieces.
But I never distrusted other stylists or questioned them because of that experience, just probably made everyone nervous when I’d tell them that story as they were cutting my hair lol
Yep; sadly, a some of my clients would try to nickel and dime me. I finally started telling my clients that I was already under the “going rate” for quality work and for my years of experience, and that I was not discounting myself. That shut them up because they knew full well that my prices were MORE than fair. Also, I catered to my clients and always gave them a deluxe spa experience. I so do not miss the industry.
Basically...stay away from Karens😂 that come in every form and shape
I mean I know that I'm like really picky when it comes to my hair but I would never let that out on my hair stylist because I always think it's my fault for not explaining things right or not telling them when I think something is not the way I want it. I always hate my hair for the first few days after going to get it cut but since I know that I just wait that time out and most of the time I don't have that much of a problem with it anymore after that.
UGH, I feel that way, sometimes
I was a nightmare client a few times. With time and age I have realized that my hair is just really hard to cut and style. It's very thick and course. I also do not fool with permanent color, even in my 50s.
Never mind discussing. Book online. Sign for price and how under no circumstances are they negotiable. Check out the plenty of hairdressers with UA-cam channels that do this they never have a problem anymore.
I wish you had been the one I saw when I cut off almost all of my hair in a stressful time in my life. I had gotten out of a really bad and controlling relationship and the next day went to a salon, they cut 10 inches of hair off. I went from below mid back to above shoulders. I know that it wasn’t the hair dressers fault because it was my own doing but if it would have been you I would have walked back out knowing that’s not what I really wanted. I just want to say it’s amazing you make sure that it’s what the clients really want, you’re so kind and considerate! 😊
One time I went to a new person wanting what she saw as a drastic change. She first asked if I had any majors changes in my life, like a breakup or a pregnancy. I said "no" and also assured her I had my hair much shorter before. She ended up doing the best haircut I have ever had. Unfortunately, it was in a town I don't live in, and I have not found anyone who can reproduce what she did. A couple girls have gotten close. I am terrible at making appointments, so I don't have a go-to person; I use the walk up places. I now look through the window to see if the stylists I have liked are there and avoid if the ones I didn't like so much are working. Fortunately, my hair grows very fast so even if it turns out bad, it won't take long for mine to grow out. My last haircut was great. I should do better about asking and keeping their names.
I don't get my hair done but I take my boys and I always tip at least the price of their haircut cus I know all the bs yall go through 😭😂😂😂
any tip is good man, some people don't think they should tip people in the cos fields because they "already pay so much". a lot of our money goes into buying tools, keeping our shears sharp, buying products to use on clients, etc. we don't keep all of our money we earn lol.
Right? Like $8 for dealing with a swiggly kid? Here’s a $20 man
My roommate is my hair stylist. He could owns his own salon. In all the years he's done my hair I loved it. He even taught me why box color is horrible.
I spit out my tea when you said your mom was one of them because i can totally relate 😂😂😂 my mom is the one that says i want a rich mahogany but no red 😂 or i want a golden brown but i dont wanna see warmth 😂😂😂
like, you can get cool toned browns but like.. that ruins the point of the "golden brown". what do you people think GOLD is?!
Yeah, does pointing at pictures help, or not really?
What are your thoughts on having a close family member as a client? My younger sister gets so upset if I go see anyone else but when she does it she wants it to be done from her home (cash under the table) , with kids everywhere, chaos and her taking shortcuts to speed it up. it's never the same as a professional salon service. Any advice ? Thanks
I'd just let her know that it's nothing personal and you're happy to support her and her career, but you like the salon experience and like to use getting your hair done as a time to relax and be pampered. Maybe still go to her every once in a while just to show your support ? But hopefully she'll understand and not take it personally.
I have really been enjoying your videos. I spent my career as a musician/private violin teacher. I also found that some people did not understand what my time was worth, or that my fee was based on years f experience and solo performances. A few times I would say, "I don't think you would show up to work for no salary." I
In my all life the only problematic client that I had is my mom. She is a very difficult person, but thanks God all of my clients where really nice, if they where unsatisfied i never knew.
I'm definitely a salon hopper, although my most recent haircut was so good that I'll be going back to the same stylist! But I live in a huge city and like to try out different salons, so I don't really commit unless I'm really blown away. I could definitely see the stylist was nervous though when I asked him to chop off about a foot of hair though, I imagine he's gotten a lot of the impulsive clients like you described in #2!
Haha I used to be the same way. I bounced around a lot and half the time I was like, "Hmmm, what do you want to do?" That stresses a lot of hairdressers out, but it's really fun when they're very creative and they get to do something out of the ordinary. Usually, they calm down after I show them pictures of my old haircuts (rainbow mohawk, red hair, brown hair, white hair, pixie) because they know I'm not kidding when I tell them not to worry too much about if I will like it since hair grows back.
Licensed cosmetologist here! Just wanted to say I love all of your videos 💗 thank you for doing what you do!
I can totally get it from both sides. The problem is actually the salons that claim to be professional yet are late to your appointment or make you wait 20 min. Yes hair has gotten ungodly expensive these days and we also live in a world that sets the bar quite high for women especially for women with even slightly ethnic hair. Hair is a luxury that almost caters to celebrity/ elite levels of income. If I’m paying $350 for an all over color and a cut then I expect my stylist to be the upmost of professional. I don’t appreciate a stylist who is short when consulting, has an assumptive attitude immediately when you bring up what to expect price range, and I definitely do not appreciate a stylist who charges based on their level of expertise but then has 2 other people working on you too. Too many times I’ve gone into an elite salon expecting to get what I pay for but then walk out with a dripping wet head or having been made to feel as tho me wanting a thorough consultation is an inconvenience or makes me a potential problematic client. I think the problem resides in people having unrealistic expectations coupled with stylist having big egos, bad communication skills and just not being transparent enough. If we could all take the personal out of it and communicate better, then clients will have a better understanding of what goes into making the prices the way they are and the stylist can understand from the clients point of view why consistent professionalism is one of the most important factors in gaining your clients trust. Compassion from both sides is the only way. Stylist get offended because they take questions personal as if the client is trying to discredit or doubt their ability. But you have to remember, the client is the one who is paying a lot and who is going to be wearing the look whether they like it or not.
You are so beautiful I love your fresh face make up look. Your lip color and gloss is just beautiful
Thank you so much!
Okay but as a client, I have had most hair stylists in the past 10 years argue with me about my hair and it's incredibly frustrating. It's my hair. I have lived with it my whole live, been through all 4 seven year changes, grown it myself. I know how it behaves. I know my haircare routine, I know what styles it holds, I know how it falls I know the one little piece that never does what it's supposed to, I know how it behaves when its short vs long, I know the porosity and how its changed over time. I know how thick it is and I know how coarse it is. I know my hair. Having someone who has touched it for .2 seconds argue with me about my cut is so insulting.
Same. I get it, but at the same time, if you have a type of hair that is OFTEN cut wrong, or that behaves differently than other types, being insistent about what you KNOW is necessary. I have straight, fine, thick hair, and I have only ever met one stylist that doesn't cut it like it is "thin". When you cut it like it's "thin", you cut SO MUCH HAIR in each layer that it looks like a crappy shag. I cut my hair myself now, and get it shaped about once a year by the same stylist that can actually cut it. I have had it ruined by too many people who are "professionals" who wont' listen when I tell them that fine/thin is not the same as fine/thick.
@@leahpettit4477 I have wavy thick coarse hair and people either cut it like it's curly or like it's thin/fine and it looks awful like that. As I say "I don't have basic white girl hair, you can't cut it like a basic white girl" Like you can't texturize my ends because then it will always look frizzy because it already has texture.
I feel you!!
Legit watching this to learn how to be a better client. I think I'm a great one though. Had the same stylist for 15 years. She's awesome. If I want something new and my hair just won't do it she will straight up tell me. I love that
I love my hairstylist and they love me because they are my friends but they just know me I go to one if I just need a haircut because she’s just sooo good at cutting and she always asks me what I want and I always tell her girl whatever you think looks good, you be creative and my other friend she’s great at hair coloring and she always ask me what color have I been thinking and I be like umm I don’t know maybe blue? And she’s like you know blue and purple would look really cute and I be like girl whatever you want let your creativity run free lol and my hair always turns out amazing. I like to see how creative they are, so it’s always something different
I absolutely have had the worst luck with hairstylists in my teens. Absolutely awful. Of course, I did have a slight tendency to ask for unrealistic things, but they’d never say a word, do my hair and it’d be very different to what I asked for. The whole issue could have been avoided though, if the just talked to me. I found a great hairdresser now, except that she can be too conservative often
Same! And they always talk shit about how you ask for unrealistic things and don't know what your talking about and it's like... wait how are they supposed to know all the terminology and realistic expectations when you don't educate and talk to them...
It’s so surprising to me that people still think that hairdressers can predict exactly what your hair is going to do. Sometimes it’s not going to come out exactly like the picture sometimes your hairs not going to grab to colour like the hair dresser wanted or expected it to. But if you have a good hairdresser they work with that in future. I also can’t stand when people try to haggle with pricing I work in an industry where I charge for a service it’s so offensive to try discredit someone’s work because you can’t afford the quality. I don’t know hair dressers do it I literally wouldn’t survive in that industry with all the Karen’s 😂
I'm one of those clients who never books appointments. I usually go spur of the moment so I will walk in and take whoever is available. Also one thing I had to learn is how to tell the stylist what I actually wanted. A lot of people get intimidated and they're afraid to annoy the person taking scissors to your hair, lol. It physically hurt me one time to tell the girl I didn't like it when the hair is straightened with the big circle brush and it all flips inward (not a professional you can tell lol) and I asked her to just put waves in it with the flat iron. It all worked out but I didn't want to be "a pain".
I hope I'm not any of these people, I try to be so easy going but I'm sometimes paranoid that I'm too easygoing and my stylist would like some more direction from me haha.
strangely this relates to Vet industry and dog grooming from my experience lok
Im not a hair stylist but i started doing my hair at 13 and ive dyed and cut it myself several times as well as the hair of friends and family members so I think I know a few things. But then, im also the person who is almost never satisfied when I get my hair done and Im starting to understand that it's all communication errors. Ive asked for things that dont work for me but I never understood it that way and I feel like it wasnt explained to me well enough to understand. The only times i loved my hair was when I did it myself or when I payed over 200$ for a very high end stylist and it breaks my heart to think I cant afford good hair. Im sure girls that charge less are very talented, they just need to do better consultations
What's a polite way of telling them that age is none of their goddamn business?
Hi sam I'm a new to your channel
I also just got my cosmetologists license in texas last week and thankyou so much for this video please post more videos
Aw thank you so much!! :)
i used to teach at an english school and there was this lady who refused to get classes with me because i was too young haha and she always NEEDED TO EMPHASIZE HOW SHE FELT ABOUT MY AGE WHEN IT COMES TO TEACHING
if you're not 50, then you're stupid apparently. doesn't matter if you spend 8 years in college to get all the knowledge possible about your job and the older people didn't and are clueless. they're still smarter because they're older.
that form of thinking never ceases to amaze me.
I don't work in a hair salon but I know what you're saying when people say they want things a lot cheaper then they are in prices. Working in retail I have dealt with that and also with the people no matter what you cannot make happy.
I rent wedding decorations, I had a lady about 2 years ask me for quote I gave her the prices for the specific items she was looking to rent told “that’s too much ill give $$.” I told her “ma’ am these are my set prices I can’t rent them at that price. I understand we all have a budget to stick to and that I might not be the best choice for her. I normally offer a discount if I get a client who rents from and they go over their budget with a bit and start taking things off like once I had a bride go over by like $55 she was very clear she didn’t want to go over so I just waved the $55 cuz she was willing to pay full price not complain she saw she was over she started taking an item she wanted off to not be over I told her not worry about it. But this other lady decided she would name the price and it was so low I couldn’t do it, she offered to pay a 1/4 of what my regular price is. Its crazy!
I used to be a very easy going client, my hair is pretty easy to work with, so I thought. I also work a lot and move around because of it, so I do tend to go to different Stylist based on availability, more so than personal preference. However, no matter who did my hair, it pretty much ALWAYS came out exactly how I wanted it....then I moved to Studio City in LA. O.M.G. I must have gone to 12 different Stylists, and yeah some looks were okay, but they didn't listen to me really and it was never really what I wanted, or it came out funky. I don't think anything about me had changed, but I did notice a lot of Stylists kept saying "I want to try something different with you for my portfolio" or I would tell them what I want, and 2 to 3 just said "NO." like I understand if it would fry my hair, or it was too short currently or something, but at least give me an explanation, but all I got was a flat out "no." end of story. I was so upset, I'd never experienced anything like this before. So I went home to Colorado for the holidays and went to my Dad's Stylist instead. I.LOVE.HER. I literally now fly out and make a weekend trip just to see her and also see my Dentist 3 times a year. Is this crazy? YES! I think it is, however, after so many bad experiences in LA I guess this is worth it. My hair is always exactly what I want, her prices are very fair, and I enjoy her company. Plus my mom likes the fact I'm in town more often but geez.
I didn’t realize the whole drastic change could be a potential red flag! I remember how when I was younger, I wouldn’t cut my hair for over 1-2 years so it got super long. When I realized how long it got, I finally went to get it chopped and my stylist kinda panicked asking if I was sure and why such a drastic change. I was so oblivious 😂
Haha ! I think I’m a salon hopper. But hey not many people know or can do babylights root smudges etc 😩😁❤️
I work in hotels and people do the complaining for free stuff with us too and it's the same every time. Checks in immediately complains and takes a bad attitude. After a few hours of being in the room when I can no longer just move them because I can't clean that room to resell it, they come down and complain about something small or that has no proof like it is the biggest deal in the world. They find a few other things to be upset about and in the morning of check out, speak to a manager about what a terrible stay it was. Most single star reviews of the hotels I've worked at have been people who tried and failed to get a free room
I probably have not ever stepped into a high enough quality salon bbbuuuttt that’s because all of previous experiences getting my haircut have been horrible.
I had a woman who only spoke Spanish, ok, that can happen in the region I received the service. I asked for layers in my hair and she chopped the “layers” so long and inconsistent that I ended up with a mullet! This was for prom of course and my hair grows incredibly slow. I had to wear my hair in a ponytail for a year!
I now do all of my own hair which is cutting long side bangs and trimming the ends lol
You would think having bad experiences at cheap salons would make you want to seek out a higher quality of service.
Just commented on another video saying how much I love my hair stylist bc she never cuts more than she should but, we did have a lot of mishaps in the past, where I was completely unrealistic with my hair. I've been THAT client that is never happy with anything. It took 30 years of my life to accept my own hair. So, sometimes, that problematic client just lacks self-love.
Edit: spelling.
I understand, because I'm always trying to grow my hair out. Even just an inch off will look better, and if you want to cut more off it will be there to cut off in a few months-no need to rush the process.
Yes I learned that very early on in my career: some clients can never be made happy because they are not happy with themselves to begin with.
Went to stylist of 30yrs. Her hair looked like crap. Did highlites. They were stripey, unnatural. Had 3 big lines 1/2" white stripes on head. Had to be fixed. 3rd stylist was the charm. 1st stylist said she did balyage. She did hilites in semiperm. It washed out. 3rd stylist, no problems. Its beautiful now and in great condit.
I clicked really fast after the notification ❤️
I get the age question all the time working in skin care. But once they realize I'm in my thirties they trust me more. (I'm permanently baby faced because I'm Asian.)
Three years later and this video is still very much relevant 😸 I am about to graduate and already had to suggest that my client, the bride, should seek someone else as a better fit for her because she knew it all😓
Imagine going into a place of business, paying for a service, and NOT blaming the business for your own adult choices 😱🙄
I personally have had my hair done by an older stylist and they din not know any new techniques.. my hair was always old fashioned. But fir the past year I starter going to a young, very talented and knoledgable stylist. I have been getting highlights ans experimented with different Shakespeare of blonde. Recently I have gotten a Champagne rose blond and I am extatic. It fiți my style, skin tone, eyes etc perfectly. And by using products recomande by my stylist, my hair has never been s-o healthy smooth. I belive that age des not matter
At my salon we use this app called sign now. It’s for when we do consultations. We write everything down that we disgusted and how much everything is gonna be then we make them sign it so at the end if they try to say anything we can refer back to the consultation form that they signed.
about #7 i was this person, i went to a ton of salons, and all i ever wanted were beach waves, but all i got were tight curls. i live in a smaller city (not US) and the women that cut and styled my hair were older and were used to doing older women's hair. but i found a salon that i like and the stylists are younger so they know about the trends. i also hate hairspray and i asked several hairdressers not to use it and they kept on pushing that they have to use it, like lady, I'm paying and I'm gone, what to you care if the style doesn't hold as long, i just freakin hate hairspray.
Had a client not understand what she was asking for and I tried asking what I thought was all the questions to get her nail shape down she just snatched her hand away and asked me if I even knew what I was doing. Then as soon as my boss walked by she had him do the service.
I just finished cosmetology school and since I started going to school I’ve been doing one of my sisters hair she keeps insisting on me to do highlights on her without using bleach, mind you her hair is dark she’s like at a level 2. I also have a niece that is never satisfied with any service that she gets and what makes it worse is that she doesn’t even explain what she wants she just whines and complains that she doesn’t like it. her mom has to speak for her but not even her mom understands her (my niece is 20)
I remember going to a hairstylist and the first thing he said, I should just shave your hair, it's pretty bad! Curly hair is always a challenge I am scared of hairstylists.
Loved this video! I have such a weird question. I always get a 5ch mixed with a 6r on my ashy level 3 hair with Paul Mitchell hair color. The girl I go see is amazing but recently she's been only working certain days that I have to work myself and that I can't get an appointment in to see her anymore. I recently went to another salon where they used a 5mr in Matrix hair color (level 5 mocha red) because the salon manager had better availability on days I didn't work. I told my original hair stylist why I had to cheat on her but after getting my hair done at this other salon I feel like I liked the color better because it was pre-mixed and intensely more red. How do you feel about clients like this? I love being faithful to someone who does a great job but if I like my new color better and I can always get in with my new stylist anyway is it really wrong of me to switch up where I go and get my hair done by?
Absolutely not! Do you!! If this new stylist works better for your schedule, then you have to just do what works. And liking the color she uses more is just a huge bonus! Some stylists unfortunately make the mistake of taking things like that personally, when really there's nothing personal about it. It's all business.
I’ve been doing hair for 25 years and it’s still shocks me how some clients are just loyal to a fault, going to the same stylist sometimes for years never loving the results and still being afraid to change. I’ve always had the policy with clients if someone still unhappy with my work after two sessions I will recommend that they try someone else. There’s absolutely nothing wrong with switching stylists. people have to find someone that they are compatible with not just personality wise but the way the person does hair their technique the way they approach hair is different and not all clients are compatible with every stylist. Like Sam said it’s nothing personal it’s just business.
Also Paul Mitchell color is crap
What product are you using on your lips😍its so pretty!
about the people knowing their hair, im kinda like that. my hair is pretty dark, but takes the bleach very well and if I don't have too much color on it I can go from brown to blonde in one go, and everytime I decide to change they always look at me like 👁️👁️ and I'm like don't worry if I turns yellow I won't put it on you, and it won't even turn yellow to start with. and every time I leave the hair dresser tells me that I was right. it's the only thing I know about my hair. I don't know how, I don't know why, it just wants to go light. maybe I have a really cool base idk
Hi sam really like to listen to your videos you are awesome
Thank you!
About to start my cosmetology program early September super nervous thank you for this video!
Good luck!
Doing hair is an incredibly rewarding but also demanding career. It is super inspirational and a great path of learning and creating memories and relationships. Good luck on your journey! Making people feel beautiful through their hair is one of the greatest feelings! ❤
I get it lol ive been doing hair for 9 years now and i look so young especially when i dont have on makeup i went to beauty school at 17