Apple declines to repair Linus' $5000+ iMac Pro: thoughts & commentary
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- Опубліковано 16 тра 2018
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I haven't even given you the update, man... Lol. See u soon :) - LS
When do you sleep?! I am genuinely curious what they came up with this time.
haHA collab more plz
Louis Rossmann He’s in china
East coast night owls represent
Linus might still be in London
I bought a Lenovo to take with me in a tour to Afghanistan in the Army. That thing was tossed around on helicopters and fine sand deserts for a year of hard use.
Then back home I broke the power port. They sent me to a 3rd party repair guy that said he couldn't fix it for less than it was worth at that point. So, they offered to give me a newer one with a big discount or my money back. A full refund.
No joke.
Yeah Lenovo laptops are near indestructible and customer service is great
What the??? And why???
@Stefan J how? K.....
Army? More like Hey thats pretty cool
Wow. Impressive.
0:58 "Because I have 200K subscribers.
*1.17M Subs, 2 years later.*
Insane dude
woah holy shit.
That's great
Finally more people will understand about how Apple engineered their Macbook
MORE ROSSMAN REALTY
1.31
And Linus with 5mil subs in the video, now has over 12mil subs.
Linus and Louis have stopped me from making the worst decision for my business. I'm sticking to PC and custom builds. Keep up the great work guys!
Thats the only way to be sure.
@John Doe you ok, pal? Why were you having a seizure?
@John Doe uuh what he said was correct
I'll stick to buying Windows laptops and wiping the hard drive with a nice Linux distro install.
I like putting in a linux boot and run WIN and OSX under it. My HP is windows and hackintosh :)
Small note on the lenovo thing: everyone saying Louis got the repair, because he has a UA-cam channel is wrong. I have bought a Lenovo T470p for University. When it had an issue, i called the support hotline they ordered the broken part right away. On the next day a contractor visited me at home with the new part, took my laptop appart, fixed it and reassembled it. The whole process was finished in under 24 hours and the time i couldn't use my laptop was half an hour or so. I never had a better customer support experience. I don't have a UA-cam channel, i am not an influencer. I am a normal computer science student who bought a laptop. (I even saved 1 third of the price because I am a student. )
If I ever buy another laptop, it'll probably be a Lenovo. I spent a lot of time thinking about it when my Alienware PC was dying on me last year (it finally died this spring and I decided to build a new PC tower myself instead - ended up costing me about a grand and I absolutely love it). Your story about Lenovo's customer service really only confirms that decision for me.
Dell's customer service is absolute shit and I ended up giving up getting them to actually fix the problems with my Alienware within 6 months of getting it. I ended up just buying a brand new video card. The original video card was defective and they refused to replace it. Instead, they insisted on reinstalling it over and over again. Their micro tower was absolutely horrible to work in too. Just getting the side off was a feat in and of itself. I really wish that I'd done a lot more research on PCs back in 2012 when I bought it in the first place.
@@SadisticSenpai61 make sure it's a think pad. The non business, consumer devices are as crappy as the others and the support is no where near the business support. Large parts of the thinkpad business support are still handled from IBM.
Dell (including their support) can be great if you buy the business line from them.
The general rule is: stay away from consumer hardware. In the end it's cheaper because it's repairable and overall more durable. (At least from my experience)
it's now a almost normal thing for companies to offer up to 3 year manufacturer warranty. You just need to keep your receipts, read fine print before you buy, and you will be surprised how many companies do it. I'm pretty sure for computers ASUS, Nvidia, MSI, AMD, etc all offer a lengthy warranty.
Teach me python fucking please
I want a Lenovo now
"They wouldn't do that for regular people" When I had a P50 and needed the cables and brackets to add a 2.5 in SSD for which you could buy a $50 kit... I called Lenovo Support to ask exactly which part # to order... and instead of giving me that info they sent it to me overnight for free. The same machine as picked up from a box store had the non backlit KB.. I asked for that model # so I could buy a backlit one and swap it...they sent it to me overnight for free. I have no followers and nobody knows who I am. Lenovo are just bros.
Stephen Hayman 1st world problems do not translate to the 3rd world caste system. If your money isn't just as green on this side of the fence, you *can* find out why not. Palestine delinda est.
arofed when they cant defend apple, these people turn use gibberish
Lenovo works this way. I cannot say much based on where I work, but Lenovo in our circle is known to simply replace machines, due to technology they used to put them together. It might sound weird, but it is cheaper for them.
I'm not sure how that applies to my example of Lenovo helping a paying customer? Or how Palestine plays any role in this comparison between the practices of a Chinese and American Company?
My charger for my lenovo laptop just fried within 7 months of owning the computer called up customer support and said no problem we got you bro and sent me a new one for free no questions ask
Lenovo has great customer service.
had a key pop off my keyboard, they sent a tech to my office and he replaced my keyboard on-site. I've never in my life experienced such amazing customer service.
What the hell. I have the same problem. Called and they said they couldn't do anything about it as it's outside warranty.
@@Un1234l Check online for a replacment keyboard. If it's a thinkpad it's really really easy! I'm a field tech and work on some of the big OEM Laptops (HP, DELL, Lenovo, Fujitsu). I love getting a ticket for a Lenovo Thinkpad repair. Dell is Ok but Fujitsu and HP can fuck right off!
If you can find out the part you're good to go.
Reading these comments makes me glad I chose a Lenovo Thinkpad to replace my 2012 Macbook Pro
@Maphack Oh I don't deny that Apple products were good at some point; I strongly believe that they were tougher and better back then. I have no regrets in choosing that computer as my first, but I'm now exploring the non-iOS world and I am LOVING it!
I can't blame anyone at all for not wanting an Apple laptop, they're seriously awful.
@@jgugsu7251 I look around and wonder why people spend money on Macs if they didn't need it. Like in my case, if I could use a PC I would, but my business depends on audio framework uptime and ASIO just doesn't cut it compared to Apple Core Audio. This is one of the big reasons you see people extensively using Macs for professional creative applications. There is a time and place for Macs, for sure. Ive seen it both ways first hand.
But then I see people spending thousands of dollars on the highest end MacBook Pro, and they end up doing everyday shit you could just use a $300 PC for. If you are just used to Apples software (and are rich) I could understand that, but I have a feeling it's more of a status symbol for most over anything else. At this point in time at least.
Imagine being a Louis Rossman fan from the other end of a Mac. Yea that's me, lol. I literally just forked well over $2000 dollars to upgrade my mobile system to the 2019 16" MBP, all while knowing how insane it is that I am spending that kind of money on a Mac. I not quite ready to go down the Hackintosh rabbit hole just yet, I have many concerns over the stability of that as well.
@Maphack remember what osx was like in 2012 compared to now though?
Macs are like fisher price toys now
@Tournel Henry Probably like I did. And tbh I can breathe now, out of that horrible jail. I will never go back to crapple ecosystem, no thanks.
For a fact apple loss business from the viewer base on both LTT and this channel due to this being brought to light.
Nonexistanthuman this is a good thing tho
Nonexistanthuman The impact of both combined have abdolute minimal damage to the companies revenue. They spend more on their tables than the money they have lost from their viewership
Believe me no one of LTT and Rossmann viewer base likes Apple (products).
knowing Apple they'd probably try to sue Linus and Louis for loss of revenue, I wouldn't put something like that past them.
I highly agree with you @Freek W. But the exposure the side bar and suggestions on the main page for youtube is really wide in range from those not as informed about the product they are buying. Then again I also feel that this video itself would perhaps give those shopping for an apple laptop right now to atleast consider a lenovo product now due to watching someone pour water on a laptop. If they watch this video theres a chance for em to watch the videos about the refurbished iphone screens being seized wrongly. Hopefully the videos being made lately helps the public gain awareness about what is happening besides to hear a flipped up version on a website or a 45 second news broadcast.
As a former Apple certified repair technician, I do my best to talk everyone out of purchasing anything Apple. They use crap parts, terrible customer service and over charge for pure junk.
Add in the bad working conditions of people in chinese factories making these phones.
As a similar tech enthusiast that personally built their own PC. Whenever I tell someone apple is bad they usually don't believe me. This one time the Apple user called me an idiot saying that Apple was a lot better then the competition.
It's because most of them have drank the "Apple" flavored Kool-Aid
eszefvsdf
I think that it's not only Apple's "problem"
I fix all of them - thankfully (other than the Surface) MS doesn't really do hardware in the PC world (and after working on many Surfaces I can say that that is a GOOD thing - they are so bad I thought they stole the design from Apple). But I will add that all of the major players in the industry who don't make crap for Apple are for the most part much better to work on and use much better quality internals; of course when you buy entry level junk you get what you pay for - unless it has an apple on it then you over paid for it.
My problem with Apple is they charge top dollar for Acer grade quality internals, sure it "looks nice" but really who gives a sh*t what it looks like if it is made like entry level garbage inside.
All the manufacturers have their own issues; but Apple is the worst I have seen. If we really want to get into it we could discuss the slave labour suicide camp walled cities where the companies that build this junk for pennies an hour wages and sell it for top dollar to hipsters and style hounds who wouldn't know sh*t from Shinola.
Jobs was an asshole, but he was also a creative mind like few others that at least made attempts to produce a decent quality product - since his death the company has continued to live off the legacy without the skills to back it up.
You want to buy Apple products, have at 'er - you will definitely be keeping some annoyed technician working at least.
Urine? As much as I appreciate the thought of people urinating on Apple products and sending them in for warranty, that's disgusting.
Pets.
Dogs and cats pee too
What else are you suppose to use Apple products for?
I mean. It would be fucking hilarious to have an iTard open a urine covered Mac tho
r. kelly
I have a Lenovo Yoga 720. The motherboard failed and completely stopped working. Within a week Lenovo sent a tech to my house to replace the board and they did it for free.
I was pleasantly surprised by their customer service.
Imagine not being able to get your car’s windshield repaired. That’s how stupid this is
lmao that's exactly what I thought when I saw the Linus video!
This
Well apple told you we don't have the windshield part to fix it, how ridiculous
Spot on comparison lmao.
Zerk,I've worked on at least a dozen Ferrari's in the past 5 years and have never had a problem getting parts within 2 days max.The only time I had a issue was for a grey market 70 365 GTB-4 and funny enough it was a windshield that had to be shipped from Italy.But even that could have been had in days if they wanted to air freight it here.
Louis is a one man Apple exposing machine. He's a Unit!
Keep up the excellent work.
A genuine One Man Army
This is the best shit I've seen on UA-cam for a long time.
I doubt that.
what a weird line of thought got you to this conclusion?
He's just telling the truth
I know it sounds crazy but Lenovo replaced my yoga 510's whole motherboard with CPU on it just because a USB port wasn't working around after a year for free..... 💓
They send the board to third party and outsorce it. Its cheaper this way.
Bro was in under warranty at the time?? I have a similar problem but not under warranty.
@@Un1234l yes, it was under warranty.
They had to replace cpu it's soldered
Apple: "Why are we losing so much money?"
Louis: "Let me introduce myself"
They will not loose money due to the brain dead groupies that worship Apple.
@@uranium131 r/wooosh
@@imperiumcommentingnetwork4677 but he's not wrong
@@GGtheRealest for now, but eventually, Apple will have to innovate and improve their practices or go under
@@imperiumcommentingnetwork4677 nah, it'll never stop. it's literally ingrained into the newer generation. my generation was bad with Apple stuff, but this newest generation is worse. It's Instagram, its twitter, it's everywhere. if you don't have an iphone, you're a bum. even on Tinder there are girls that won't like you for not having an iPhone, I'm dead serious lmao and almost all of of these below 25 girls have iPhones as part of their uniform. giant iPhone sticking out of their back pocket and a starbucks in their hand.
What boggles my mind is that it seem to be fairly easy repair. Just a new screen. LTT won't be the first to clumsily break it.
no its not. Apple don't have to fix somebody else mess.
Jose Carlos: Do yourself a favor, never go into business for yourself, you will fail.
Jose Carlos, so according to you, if you mess up and break your phone screen because you droped it, you expect that Apple will just tell you to fuck off, because it's not their job to repair a screen that you broke, even if you are willing to pay for the repair
Everybody is calling it a 5K machine, while linus himself said in the WAN Show it costed 3K, but even then, you really think that a part for a $3K machine will cost so incredibly much, while the machine costs about between 800 and 1100 to build for apple? The remainder is apple's logo that cost that much. (well, part of that is the so called "engineering" of it that must be paid back, but with them not using real engineers, I can't call 'm really that, with their way overpriced shitty products.)
Not defending Apple’s decision, but it wasn’t just the screen. It was the power supply and mainboard (and anything soldered to it) as well. And possibly the RAM, but I can’t remember if that’s true or not. But point is, this whole thing isn’t just over a simple screen replacement.
This is why I hate apple never gonna buy any apple product again.
Sheila Dey Good thing, I don't ever wanna buy Apple products, even if they're attractive.
Well, besides money cost, anyways.
@@Knee-Lew I don't even find them aesthetically pleasing... lol
Yeah Android is the same cost or cheaper than apple products and are better or the same
@@logan-2142 that's cause ur gay and poor lmao
I have had an iphone 6s for 5 years now and planning to definetley buy huawei or oneplus also was able to change my dads mind on buying an imac
Lenovo replaced my tablet 1 month after warranty expired.
Now I bought a Lenovo laptop.
And this is how every company should build trust for its consumers. This makes you buy more products from a company because of the excellent service.
Leon Vollebregt exactly! Not a computer but when my wife’s cars heater core went out in her car 3 months out of warranty we called Chrysler and they replaced it for 100$. Mind you the cost to replace was 300$ for the part not even talking labor cost or fluids. It left a really good impression about the company and pushed me to buy another of their products
Back in the days of the iPhone 5, I was experiencing a well known issue where the sleep/wake button wasn't working. I scheduled an appointment at the Apple store to get them to repair it since they were running a special program where they would fix it for free. Walked in, gave them my phone, waited 30 minutes and left. I was looking at the phone and noticed that my screen was missing a scratch that was previously there. No body damage, working sleep/wake button, etc. My God, they gave me a new phone.
While I appreciate Apple replacing their defective product, it highlights a bigger issue with their tech support. They're so advertent about repairing their devices and actually confronting the design flaws surrounding them, that they just give away brand new products or charge ludacris amounts of money to replace whole sections of a product. "Oh you have water damage on a ribbon cable connector for the screen on your MacBook? Nah, we won't clean it for $150, we'll just give you a new board for $1200."
Think different, think dumberer.
yeah, but if you had competent technicians working at apple stores they would have a lot of sway in the company and you wouldn't be able to just use chinese slave labor as an out for all your issues in the company. The technicians might even unionize and have power. The apple store hires salesmen not people who know anything.
As long as people still pay $1399 for dual-core laptops and still think ‘Pro’ is ment for professional users, Apple will never change their costumer service strategy, and why would they.
Souheil Sh The herd of Apple 🐑 ist huge. There will be still a lot of them happy to bring their bucks to the eaten fruit company.
I swear thats the craziest shit...low power dual core at a premium price. You can still pay 1800 from apple for a 13inch dual core too lol.
apple pro-money
That's the problem. When people who didn't really need professional grade hardware started buying the Pro models just because they were the most expensive therefore the "best" Apple saw this, and started marketing "Pro" devices towards those types of people. They want to be able to tell people their equipment is "Pro" but have no need of real professional equipment.
because of Louis, I bought 4 lenovo devices in the last 2 years.
Ken Chi Yes, only thinkpads, preferably used :P Then they are already tested!
trisymphony Are ideapads any good?
There is a great variability in screens, features, processors, build quality etc. in the ideapad range. There are a few hidden gems that cost comparatively little, which can be upgraded on your own with ram, a fast SSD, calibrate the screen yourself, ... I have an upgraded 500s-13isk, which is a fine machine for office, software development and even audio production with an external interface. Not a gaming machine though.
Aperture Science I have an IdeaPad, don't have any problems with it
Bought a lenovo device around a month ago, never considered apple even with this surfacing.
My lenovo yoga 3 pro was 4 days past a 2 yr renewed warranty. They not only accepted my laptop back, not only did they tell me my power port and flexible joint problems were known issues, but they shipped me back a brand new Yoga 900 for free with its own brand new 2 yr warranty.
*_W H A T_*
Yeah, I suspect because the flex joint for the early Yoga actually turned out to be pretty bad over the years, they decided to just stop making the old Yoga altogether and so maybe had no old models to replace it with. Also, it's possible to extend the length of the warranty as long as it is still valid, so if it's about to go out I could straight up just pay for another 1, 2, or 3 year warranty. Idk how easy that is with any other company, but I'm totally satisfied with my experiences with Lenovo.
I still remember back when I was in Uni, I had a Dell XPS 15 with 2 years warranty, I spilled water on it, let it dry out for a while then it worked but definitely triggered the water markers in there, I think I also damaged some cables at one point when I opened it to replace the HDD inside with an SSD. At the end of the warranty period, right before it expired, my laptop died cause the board was covered with dust and it fried itself. Dell sent a technician over the next day, had a look, noted every problem and also the ones he knew I caused, ordered a new board and parts overnight and replaced everything the next day at no cost to me. That laptop served me well for an additional 3 more years before I sold it to upgrade.
Hi Louis. I am a former Apple customer.
For a long period in my life I was *really* happy with their products. My 1993 Macintosh PowerBook 165C was built like a tank, survived pretty much everything i through at it. However my very last and final product is the 2008 MacBook Pro 17. Which stopped working shy of 2 months outside the manufacturer's warranty... I did try to return the product to their store several times but they didn't want to know.. They didn't even offer me an option to replace the motherboard. This was before Apple declare there was a problem with the bumps on the GPU. By the time they actually extended their warranty, I had already ditched Apple from my life.
I've never looked back since... Nowadays i use PCs and buy my laptops from Dell cause their customer service has always treated me well. Like Lenovo, Dells has offering self-installed spare parts at a fairly reasonable price, allowing me to keep my gear functioning. Personally I have no reason to switch back to Apple.
Keep up with them interesting videos, i love it when you rant. Very entertaining stuff.
I wouldn't go back to Apple either. Even if they emailed me, and offered me the Latest MacPro. They could stick it! I like building my own. That way I know what Im getting, and I dont get my intelligence insulted by some snob dressed in a dumb T-shirt with an Apple logo on the front.
@@thecommenterabc6122 Most as in the average joe who wouldnt know the diffrence between a hdd and ssd? or most as in tech nerds like the majority here.
@@vegard115 propalby joe, a tech nerd would maybe just take it to sell it to an average joe etc.
@@oduco5348 No. Only a piece of shit would do that..
@@vegard115 How does that make anyone a piece of shit... What? How does getting a MacBook Pro which breaks, recieving a brand new one via warranty, and selling said new replacement MacBook Pro to someone in the market for one because you switched to PC now make anyone a piece of shit??
What?
Apple forgets that industry giants don't hold their positions of market dominance forever. Eventually the fruit will rot, especially with all this bad public press. Btw, best of luck with the troll location. Really looking forward to it.
James Laidler Bigger they are harder they fall and there is no such thing as too big to fail especially in tech industry.
James Laidler they nearly rot once before Steve Jobs come back
Now I really thinks there are no more Steve Jobs to save this rotting fruit again
Thomas Thomas Or, bear with me for a moment here, Elon Musk takes over, and makes the company actually respect it's customers, and, here's the crazy part, make things properly. I may think Teslas are ridiculous, though the boss is an interesting character. Certainly refreshingly eccentric.
Oh, I have 69 likes, heh heh heh. I have noooo maturity.
Not necessarily, just look at EA. A few years ago they we're hated as the worst company they just did a couple good things got some good media PR and then carried on business as usual and now everyone's acting all surprised with the microtransaction BS.
I'm a field tech who fixes both, and I can confirm that Lenovo is infinitely better to their customers and technicians than Apple. Plus, from the guy holding the screwdriver, Lenovo has astoundingly good product design when compared to Apple. You need exactly one screwdriver and one spudger to fully disassemble a T470.
I stick to desktops so that has something to do with what I'm about to type. But as many times as I've upgraded pci cards and such I haven't had to use a screwdriver since the early 2000's.
I've used Lenovo Desktops and Laptops, they're better than the average OEM.
@@miso-ge1gz there are tiny pc build tho
@@miso-ge1gz no, when i say it is pc, it is pc, i know what a faking laptop is, just search on youtube tiny pc build, there a tons of them
I wish corsair built my computer case with the same premise in mind... Replacing parts on the case i found that there were 4 different sized screws just holding the frame together. That being said, at least it can be worked on. Inconvenient, but not much else
I’m an IT consultant who sells a lot of Lenovo products as part of my service to my clients. I can testify to the fact that Lenovo absolutely does what Louis says. They will send a tech out to you to repair warrantied products. Absolutely! They have a great warranty program!
We bought a Mac Pro for our studio which cost us nearly 8k, 8 months later it failed due to over heating, Apple refused to fix it as it was not covered under warranty and they have not only not fixed it under warranty but they also refused to fix it out of warranty I.e. paid, now they are also refusing to return the item.
Axnfell you'd be better off building your own computer. Amds new processors offer ecc support even though they don't list it.
Ashish Patel we do now, we used to have 30 macs, which we replaced 10 each year, since Apple refused to fix one of them we ditched all and now only use PC’s running Linux instead, Apples loss
20k? Wow
What's the purpose of the Mac Pro in your studio? Video/music/image production? Or something else? Surprised to see people would use Linux to do something like that. Linux user myself.
Axnfell like Rossman said, Apple doesn't offer to clean dust even out of iMacs with that issue. No doubt in my mind that with so many cloned machines in a single business that none of them had gotten personalized attention.
THIS IS WHY I WILL NEVER BUY ANY APPLE PRODUCTS EVER !
I am so sorry for you Louis, because i will never be one of your customers.
I was thinking of buying a new laptop, for work, and i decided to go for a Ideapad/LENOVO
But thank to your video and explanation, my brother decided not to buy a imac pro !!!
Thank you so much Louis !! Your video are so educational they should be mandatory to watch before even thinking Apple as a provider. But as i say, I will never be one of your customers so i will become one of your donators instead (tomorow, actually broke :) ). But something worries me a lot. If people like me or my brother stops buying Apple, your going to be bankruptcy because you wont fix any more bullcrap products !!!
I share these videos with people. They come out hating Apple. LOL
ive never bought an apple product :)
Why lenovo only when there's the acer?
I got a 10" iPad Pro 2017 for work (almost purely for AR) it's 6 months old and it's started to hang if I touch the home button oddly, I fear the day my year warranty is up and there's no way I can justify the insurance they offer, It might end up being the biggest waste of money I ever spent, not because of it being a bad product (it's good and very powerful) but because I know Apple will simply not give a shit about me.
If anybody can point me to a good tablet that is AR-Core ready and comparable to the iPad Pro then please do!
My wife bought a asus laptop used and it was doing crazy things, I contacted Asus and they said send it to them, fixed it free and sent it back. Screw Apple.
I can spend 5k and make something insanely shinier and better performing than any mac
People are just lazy af and don’t want to learn something new. I admit they run smooth but for 5000 you can have a beast ass computer and beautiful monitor
@@vulgarkiwi4223 I had ppl telling me macs as a status symbol....legit, I am not joking
Zheyue Zhao lol my step mom is like that
She just loves Apple everything
You just need a 3k to buy a PC + Monitor that can destroy any Apple product. Where's those 2k? In Ireland to pay -70% taxes?
sadly the only thing is the monitor, the only choice is a DIY monitor with the 5k panel
Apple is disgusting. I remember calling them about an iPhone once that I had trouble on. I told the guy I got my warranty transferred at the store. The associate said they did that for me but when I called Apple Support the guy said that it wasn't transferred and that it was MY fault for not calling to transfer the warranty. Only have an iPhone because of work but I won't ever buy Apple Computers!
What to do , forgive me if my opinion hurting your fleeing . Bro now a days some America company only sell the product not repaired because this their marketing method for the user to buy a new one, not repaired it and as for a Chinese companies is to always make sure that theirs customer always happy on the product that they use regardless whether the device is in warranty or not , because they want the customer to use their products happily and no worries . If give me I will still use the device and their services because they want their customers to be happy always and even they say that the product that I use is no longer supporter because of the model is very old ,I will definitely still buy the new version of the product because of the insurance or promise that they hold on which is to make their customers always happy.
@@dragonhero7975 which is why apple is stupid as a company
@@dragonhero7975 I found the Chinese shill.
@@dragonhero7975 I have a hard time believing this
You mention people on the fence.. I was one of those people. I’m not a Mac fan (tho I am a bit of a iOS/iPhone fan) but I like the clean aesthetic of the iMac and MacBook Pro I have a place to put these machines and a way to pay for it. I have an office in my house being renovated and upgraded and simplified. And honestly, the LTT negative coverage of how Apple handled it made me go..nope no no no way.
Because if anyone else is equally or more likely to break the glass on the display it is here at my house.. and if Apple can’t even offer that basic service even at a cost, then f..ck them.
The opening and upgrading part is a grey area.. for me not a huge deal if I get 3-5 years out of it before I need to dig around inside and clean and repair it.. I have multiple PCs for tinkering with anyway if I get that itch... that’s ok since I live on a Farm and my fingers aren’t known for millimeter precision anyway.
Apple really f..cked up here.. with me atleast. I maybe helping a friend start a business if he gets gets approved for loans he needs and I’m writing checks for $50,000 for computer equipment and having that handled. Apple isn’t going on that list!
linus tech tips upsy may have saved many people like u.
it's a shame, that apple is getting away with selling mainly all in ones, i shiver in fear, thinking of a glued together expensive computer and screen knowing how many damn failure points this thing has, even if i don't accidentally break it.
If you like the MacBook Pro aesthetic, check out the Mi Notebook Pro. It’s basically a clone of the MacBook look wise, but has way more powerful hardware for a fraction of the cost. (8th gen i7, Nvidia MX150).
It’s from a Chinese company called XiaoMi, which isn’t really known in America but is one of the largest electronics companies in China and is very popular there. You can buy from China directly or from a US distributor.
Despite worries about build quality when buying Chinese products, reviewers have found the build quality to be very good, and there are lots of reviews online. After all, almost all computers are built in China, the difference in quality depends on quality control and attention paid in engineering.
@kevin tu
that's the good thing of comparing build quality to apple products, chances are it can only be better, than their glued together hot as hell dumpster electronics running dual cores :D
but in regards to build quality very view tech reviewers actually check that out, all they will do if we take linus tech thips as example is check screen flex, check keyboard flex and check keyboard feel, which won't tell u if they have a sata cable that dies randomly in it or horrible cooling etc...
but until i saw the video about louis talking about how a sata cable fails regularly in a certain macbook, i wouldn't believe sth. like this to be possible, so xiaomi mi notebook pro sounds like a great option, because as u said they are all made in the insane place china.
surely they include trojanspymalware from factory
but so does lenovo :D
thehackernews.com/2015/08/lenovo-rootkit-malware.html
and fuck knows what apple does, but we know they use their update system as malware bricking systems left and right, so meh.
if u get this laptop from china u should reinstall cleanly and pray, that they aren't using a rootkit.
Lenovo have a good service. My tab, even though it's rooted, board shorted, still got repaired FOR FREE. But got it back with the stock rom. I'm satisfied with them.
They didn't want Linus to expose how bad their repair service actually is.
I know the exact reason why apple didn't serviced linus iMac, because if they had to solder a wire connecting point a to point b, the mac wouldn't be a mac anymore, it would be one PC, and Apple don't services PC.
PS: this is meant to be a sarcastic joke, don't take it seriously.
Lmao I got the joke, nice!
Apparently Apple said they could not get the part, go to an L2. The L2 said they could order the part, but it would cost their certification because they didn't have any techs on staff certified for that machine. Then shit spiralled and I can't find solid information.
FAJAR MULIA
You don't get what he's talking about. Google it. Move along.
Rodrigo B.P Can you tell me the original video where Louis referred to this (turning macs into PC's). I cant remember the original video...
you stupid lul
Louis has so much integrity that his entire business is around fixing apple products and he will tell people to not buy apple products
Calvin Jary and in whose name doth THOU cast out demons? The house of Rossman isn't against itself.
Calvin Jary and in whose name doth THOU cast out demons? The house of Rossman isn't against itself, though you'd like us to see it as such.
are you on bath-salts or something?
Mark Funderburk Tide pods most likely
I purchased a Lenovo Think Pad P71 and Dock in March 2017. 10 months into using them, the Video stopped working through the dock. Everything else works fine, just the dock is an issue. I submitted a repair ticket online through Lenovo's support site to request assistance. I expected to either receive an email response back to resolve or told to call in. Neither of those happened. Instead, 2 days later, I received an email outlining a FedEx tracking number. 3 days later I received a replacement Dock. This took me by surprise that they were able to understand everything I outlined in my request w/o having me call in. They replaced the Dock with the only condition of returning the defective dock. Thanks Lenovo for not making me jump through hoops!
i think it's great that you shed so much light on this issue (the issue that Apple are huge scammers that have a big monopoly in the tech world)
Lenovo on-site international warranty for the thinkpad x-series is awesome. A technician came to you within 24hours no matter if you are at your house, your office or 10,000miles away. Tested in Paris (where i live), in Shanghai China (business trip) and in Chiang Mai Thailand (on holidays). The only time they wasn't able to fix my machine is because its was a custom thinkpad x270 with proprietary m2m chipset build-in but otherwise their pro client service is best in class
such a dog move by apple, why sell a product you cant repair or supply parts for
+Jason The iMac may not be their main seller, but it's targeted and sold to people who gladly pay the 5000+ bucks for a product as long as it works reliably. The shit they pulled on Linus is the worst thing they could do if they plan to keep any professional customer.
If they could not fix it, they should offer a new to a discount price. If they said to Linus : Hey we can't fix it, but you can buy a new one for 3000$. That would be far more acceptable to my mind.
It is not about iMac not being big seller. They are building a brand name. Or destroying a brand name. Not fixing things, or not helping at all is about killing a brand name.
that's impossible that a company with so much tech knowledge woudn't have the know/how to repair a damaged screen. They are just lazy, and have a market dominance, so they think they can afford this kind of shitty behavior.
They just didn't want to. :P Easy as that. I've seen stuff much more screwed up get fixed.
Regarding the whole "oh, they only helped you because of your channel" thing, I have a Y50 where a couple of years ago a capacitor in the motherboard fried. They replaced the board free of charge under warranty for me too.
Well let me explain it to you from a Tech person who went to art school. When you walk into the doors of an art school, the 1st thing they tell you is you need a Mac computer because most of the people in your field only use macs. They sucker you in....
My 1st laptop however was a gateway because I was not an art student at the time and I will state that the gateway computer crashed and had so many issues that's I sir comes to Apple when I transferred to another college and they expected you to have an Apple computer (visial effects major)
They again tell you that 90% of the industry uses Apple computers for visual affects where as they will build a computer just the is one program if it's a PC.
Iv had many issues with mac over the years and I understand where your coming from.
Apple is in this to make money by putting dollar signs 1st before the people's own needs.
I still use an Apple today and I just upgraded to an Apple but newer. When you're stuck in the rut we're all you've used for so many years is the Apple, change is hard especially when you use it for graphic designing, video graphy, and visual effects.
Again I was sucked into that mindset like everyone else who went to an art school. Macs are good for designers.
I Only because Apple being Apple considers my 2010 Mac book pro an antique and tells me they cant fix it nore can apple spscialists like my sunrise computers near me even if apple has the parts.
Im So glad that there are people like you out there that are able to fill this void that Apple has created on fixing things.
I mean for just a simple battery replacement and a usb port fix... apples like nope...
Yeah.. as soon as I find a computer I like, ill move from apple.
@Justin Nowaczynski i found one. I stuck with apple. I boughf a refurbished macbook pro 2019 model
"Professional grade machine"
Marketed to "professionals"
That cracked me up.
@TheFirstNobody I've worked for several Fortune 500 companies (General Electric, Rockwell Automation, ALPLA, Quad/Graphics) and NONE of these companies provide Apple products for their employees. What drugs are you on, boy?
@TheFirstNobody professional what mate?? Even copy file from android to mac takes an hour coz of complicated syit
@TheFirstNobody Which company under its right mind would buy several $1500+ computers (Macs) when they can have exactly the same (shitty) performance for $400 (with and Optiplex or a Thinkpad). If someone's job is to save money for the company and they go and buy Macs for their employees, they should get fired
I think he refers to this people that think "Oh, graphic design is my passion and everyone knows that Macs are for us" and all that kind of stupid mindsets a lot of people have
@TheFirstNobody who the fuck would buy apple products for a company? What were you smoking a year ago?
Apple are too busy suing Samsung for rectangles with round corners.
xD
Cuzeg Spiked finite volume, infinite surface area.
Ah I remember that lawsuit. It was fucking hilarious how desperate Apple got when Samsung caught up to the iPhone in terms of quality. Now they're 20 times better than the iPhone and Apple's design team are probably crying in a corner.
Niall Asher Say what you want about Apple, but Samsung never caught up with anybody. They are merely copying every Apple's step. Case in point, the new Samsung is arriving with new wireless earbuds. Samsung is an overhyped low build quality device for instagram teens with a death timer of 2 years. It is inferior in build quality to other brands such as Sony and the current market's giant and dominator - Huawei
Fate Samsung is not a leader. It may be a top seller, with Huawei in the 2nd place and Apple in the 3rd but that's not what I am talking about so before calling me ignorant go check yourself. Being top in sales means little as it constantly changes, especially now with Huawei becoming a super large Chinese company with full government support with a political interest to gain the economic influence over the world. I am talking about build quality and to build premium quality devices you don't need to be the top 1 in sales. In fact, Samsung has shown otherwise- you can easily get away with shitty devices as long as they have an upgraded 2000mpx camera on top of your 98000mpx and plaguerized wireless Apple earbuds. Popular is not equal to right or correct and compared to some other brands who are trying to survive the competition either by better build quality or unique features/ looks Samsung is a piece of crap Apple rip off. Samsung is the very definition of mainstream junk
Just found your channel.... outstanding info... awesome channel
"What if? What if?" At 2:34 I wonder how many people actually do that? I worked in a new car dealership and I was a service writer, who married a technician, and only bad technicians and service writers turn down customers willing to pay for a repair that wasn't under warranty. Sometimes they had "secret" warranties because if someone had a weird problem, to me, as a service writer, and I'd contact the warranty rep, I'd be totally shocked to find out that a mystery dent that happened on a car that I had told the owners "that's not warranty" only to find out that the mystery dent was a known problem, but because the bodywork was expensive, and wasn't safety related, they kept it quiet.
Apple's actions, in this case, are completly ridiculous and stupid. There is no good reason why they've couldn't replace that bloody screen on Linuses iMac. It would be a good promotion for them and they've still could charge him for repair. What they've were thinking about when they've refused...?
Iscandelt They we're likely thinking: "Hmm, could we make more money for less effort if we deny the option for repair? Yep, let's go with that."
It's against their *Brand Identity*, however stupid it may be.
Perhaps they are having a massive parts shortage and can't even meet manufacturing targets so they decided not to allocate any parts to repairs.
That would be almost incomprehensibly stupid of them, but still slightly less stupid than telling customers to fuck off for no reason at all.
Iscandelt It wasn’t just a simple screen repair! He damaged some internal components as well, so if that is what was said in this video (just a screen) he is completely twisting the facts. Leaving out that other things were damaged is guaranteed to rile those who already hate Apple don’t you think? Don’t let him dupe you...
Robert Szasz a friend of mine used to work on an apple service center, she told me when devices are brand spanking new sometimes they delay certifications for them for months and are told to just replace any device under warranty for a new one and decline those out of warranty.
They don't allocate parts, they don't create certification materials until well into the devices lifespan.
That's downright stupid IMO
You just need to look at it this way:
Dell sells professional servers for business. Apple sells "Pro" Mac computers for business purpose too.
Dell servers can be torn down without voiding the warranty, have their fans hot-swapped, power supplies hot-swapped, hdds hot swapped and some even the cpus hot swapped without even a single second downtime.
Apple "Pro" computers can't even be repaired by them.
Seems legit.
Yes, they can be repair, under normal operation. Ripping them apart and breaking 3 parts isn't normal operation.
You didn't get the point. If it's a "Pro" product, you should be able to repair it nomatter what. You can build a Dell server piece by piece, you can hammer the motherboard and get a new one, you can throw a bucket of water onto it and still be able to repair it. On this iMac, they can't even source the LCD panel.
Who's says Pro means that? Who establishes this? I mean, if this was about someone who bought, was using it, components broke during normal use(because thats what everybody will be doing) and they refused to fix it, then I'd be in agreement with you. But thats not what happened here.
well, "pro" means professional, which means for business use, and as anyone in this world, if you buy something for business use, you want it repaired ASAP if something happens to it, you don't want to be losing money because a computer broke, right? What happened here is that they dropped the display, do you know how many displays are produced daily nowadays? I mean, they could have supplied Linus with one in less than a week, but they chose not to. If you don't admit that this is bad customer support, I don't know what is.
They'd need a display, a mother board, and PSU, because those are damaged as well.
Apple's terms and conditions for repairs stipulates that the company will not service products that have failed due to "unauthorized modification," including "faulty installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service Provider."
This isn't a case a business buying a iMac pro, it broke or failed while using it and they refused to fix it. That would be terrible cusomter support. A pretty big difference to someone prying it open by force and destroying 3 components
Very good site! Thanks for clarity of audio, video -- professional all around! What I like most about your analysis of Apple's refusal to even try to repair Linus' machine is your detailed discussion of how Apple shot itself in the foot all around with this bone-headed response.
No one can say for certain what Steve Jobs would have done, but in the 2nd generation iPod era, early 2000's, I had a similar Lenovo experience (described here) with my first Power Book and Apple Care. So, when I make my remark about the wrong-headed approach under Tim Cook / post Steve Jobs' era at Apple, I do so with some experience and background.
Further, I would add that if Apple aims to maintain its trailblazing role, rather than skate year-to-year complacently sitting on its laurels, The Genius Bar feature of customer service needs to be improved to surpass the Lenovo level repairs discussed here. Improving Genius Bar might energize Apple's hardware development business which has to my opinion flat-lined in the innovation area. Apple has apparently also flat-lined in its willingness to take risks which is the piece I walk away from as a customer from your discussion of how the Genius Bar techs were unwilling at any cost $2,400 +/- to even try.
Apple has forgotten no risk, no gain? And, has turned into mini-MS? I can't tell you how many discussions I sat watching among professional Apple installers f2f and at online forums where these techs railed at MS for a variety of complacent management decisions i.e. poorly written operating systems that took 3 days etc. to install and were buggy as heck; dirty code, etc. etc. Shame on Apple!
Say thank you to Angela Arendts. This lady clearly has no clue how things get done in the field of hardware repairs but most probably would decry everybody who tells it her as "a misogynist". Not abating accountability of Tim Cook but in every company there's Officers that are responsible for their respective area of activity and it's upon them to call shots and run it.
Back in 2012 when I was living in Japan, I bought one of the Lenovo IdeaPads with a busted bezel. They replaced it with a new machine, though the graphics card in it had gone to shit because the laptop used nVidia's Optimus technology which at least at the time was very hit or miss regarding whether or not it actually worked. They replaced it again, for free, in Japan, for a guy who couldn't speak adequate Japanese to communicate the issue correctly.
The laptop itself wasn't great in this case, but I did get something that works in the long run.
Once in my lifetime I was gifted a second hand, handover Apple product.
I sold it for a profit to buy a superior product for the same price instead ;)
Steven Borges the opportunity cost might have been in your favor anyway, immediately after having sold the applesauce, depending on popular advice at the time of sale. Some apples are known-lemons, long before being replaced by a wad of cash. In that case, barring your actual need for a computer, you might have actually lost brownie points for converting the cash into a device, re:Apple or otherwise.
Another aside is that your superior machine didn't leave you with any leftover cash, so you still had an equal amount of depreciation to possibly eat once it left the dealership lot. See how that works?
Couldn't have put it better Rick.
My mate took advantage of a cellular contract deal which included a brand new iPhone 7 Plus which was unlocked to use on any network, he sold it at just under full price to some iSheep and made enough profit on it to buy a Samsung Galaxy S7 edge AND still had money left over to buy a decent laptop!
So you did the best thing, i've even considered doing this myself.
As iphone 7 plus is approx. the same price as galaxy s7+ , it's hard to believe your mate is telling the real story. so either he did not have left over money or he did not buy a decent laptop , but the thing he said to you is pure crap. IMHO
I loved all the people defending Apple by claiming that it is "normal for there to be no service on new products." No respectable OEM would ever deny service on a professional product; in most cases, excellent warranty/support is what you are paying for with a "pro" product.
That's the wrong approach, there would've definitely been service....had they not pried it apart and destroyed 3 components
Even though Linus offered to totally cover the cost of repair? Sounds like spite to me. My all time fav is when you update the OS, it could brick the device if you have an off market digitizer. In the last year I have dumped all my apple shit, not dealing with the games they play.
Steven, the FTC has recently ruled that "warranty void if removed/broken" stickers are illegal, and they actually have been for a few decades now with what is known as the Magnusson Moss Warranty Act. Also, HE IS WILLING TO PAY! The only thing to deduce as to why they refused service was that the parts and/or certification aren't available, in which case, why? His comparison to a new car is actually accurate.
Zeldagigafan this has nothing to do with the warranty. This is apples repair policy in general. When it’s destroyed by unauthorized repairs or by ripping it open, they reserve the right to not touch it
David HY. Jeong they can refuse service, just like any other company can.
200,000+ subscribers? 1year and 6 months later... 1million subscribers on top of that. :)
Congrats!
Well you definitely just got yourself another subscriber. Really good video. Great job you made so much sense.
My father had a iPhone 6. This was back when the 6S was on its way. When he tried to update the phone, it bricked itself and became worthless. So he went to a Apple store and waited in line for 2 hours for them to tell him its a carrier issue. (AT&T) AT&T said its a Apple issue. He couldn't get the two to communicate together. Apple refused to fix it so he is now the proud owner of a Samsung Galaxy Note 5.
When the carrier subsidizes a phone, they contract a bloat ware company to preload your apps, which come packed anew with every Apple update. Apple was right. That's why I'm putting Clockwork mods on my personal droids instead of "trying to" (there is no 'try') Most Trojanic nagwares just sit quietly until someone 'finds' and tries to use them. Unlike your dad, I don't go try to zero-day [other] people's calling tools by pressing update while I'm just borrowing a phone to make other repairs unless I'm taking full responsibility for whatever results. I once stood up for hours in a 3rd party repair shop and updated one user's device before leaving because it was prone to failure and the shop not only provided a charge port, they supplied the wifi needed for it. I'd also just paid this shop NOTHING under their own no fix no fee on behalf of my customer twice, and they claimed to having forgotten the updates, but they would have eaten the device at their own cost if having damaged it. Sprint Samsung S6, no bloat ware, no mods. Your dad needs to sue whoever posted those mods, but not having been FORCED to update might hurt his case. Only MS marks theirs as 'critical'.
Apple is the Konami of the computer hardware industry. They don't give an F.
FreeQuest disagreed, at least konami games are fun
FreeQuest but apple computers are fun and easy to use. That's still no excuses. Just think if the game that konami made was bad or broken and you couldn't return it to gamestop or original store because konami company wouldn't allow it. Lol.
Metal Gear Survive wasn't fun
WhyteLis21 Mac isn't easy or fun. the functions make no sense. fuck apple
You really don't understand, do you? The Fuck Konami thing it refers to the way they treated Kojima and how they act towards the fans of there games. FFS go check it out check out Jim Sterling in regards to the Fuck Konami. Geez
thats why I called them the Konami of the hardware industry. Atleaset 22 ppl got it lol
This is why I just bought a brand new Lenovo P52. After watching your videos. I still have my top of the line MacBook Pro mid 2014. I’m just going to sell it. Keep making great videos!
@Louis Rossmann, I am a big tech guy and most definitely a supporter of the independent repair industry. I love watching your videos because I learn a lot and I am highly entertained by your humor.
You know I find this so odd. (I’m in the EU/ UK) 9 years ago, and one month out of warranty, I accidentally put 48v phantom power through the audio input of my MacBook Pro and fried the logic board. I went to the shop and told them exactly what I’d done and they replaced the £500 logic for free. 9 years later and now this.
Peter Nicholls That's mostly because UK law would crack their whips at Apple if they did how they do in the US.
9 years ago Steve Jobs was still alive.
Had a similar experience with the iPhone 4 a while back. Jailbroke it, phone was bricked. Went to the store, pulled a new one out for me on spot no questions asked after a few minutes of testing.
Heck just like last year I brought in a water damaged iPhone 6s and they just asked for the out of warranty price for a new phone.
I live in California so i guess it’s a store by store basis or something.
Or maybe they run things differently in Canada? Idk
I've heard of similar stories with other corporations, not even selling computers.
It seems as though it depends on the shop you go to, and their management and policies...
Peter Nicholls I broke my $650 iPad like 5 years ago after it fell off my bed when I was sleeping...
I went to the Apple store and they wanted to charge me the full price of the iPad to repair it under warranty without even looking at it.
My mom returned later and the lady offered to replace it for free...
I like how real you are. You just tell how it is. No fancy words. No avoiding the subject. If something sucks you just says it sucks.
I guess my next laptop will be a Lenovo. HEY PR WORKS
Lenovo laptops are great. I don't have one but a lot of friends do. The Legion is ugly imo but I enjoy the keyboard
Ok I'm buying a lenovo
Louis you forgot to mention the on site warranty.
Sent from my T60p FrankenPad ;)
Yeah, Apple screwed up big-time by screwing Linus over...
I can't speak for anyone else, but I only have Mac products because I cannot do my job without one. I write mobile apps as part of my job, and I cannot develop software for iOS without a Mac. That is, of course, 100% deliberate on Apple's part, too. It gives them a captive audience who *must* buy Mac notebooks, *no matter how bad they get* .
If Apple allowed PC users to develop iOS software, who would ever buy an overpriced Mac? You can get a PC with the *same specs* for a good 25% less -- or even less than that if you catch a good sale. And because there is *so much* competition in the PC market, you damn near can't buy a bad PC these days -- at least not in the $1,000+ price-range.
is Hackintosh still a thing? I used to run OS X on my PC many years ago.
AaronBonBarron It is still a thing, but I’ve found it to be quite unreliable for a production environment. It’ll work *most* of the time, sure, but I guarantee you when you *really* need it to meet a deadline, that’s when it will fail. And you’ve got zero tech support. I can’t count on a Hackintosh for my job.
This should teach them that you should never underestimate your customers. You might not know if one of them is an IT expert who will certainly tell his several millions of followers.
Based on all the crap Apple products do I'd expect those to fail sooner than a proper hackintosh setup would ever.
Adolf1Extra It’s not a hardware failure I’d be worried about with a Hackintosh. It’s Apple dropping some kind of easter-egg thing in MacOS that lets my Hackintosh run perfectly, right up to the point where I need to export my app in XCode, whereupon it goes apeshit and formats all my hard drives for me.
It all comes down to trust and I don't trust Apple.
Alverant 🤔🤣
yeah you can't trust anybody not even your own mother or father
@tunic
That does NOT make Apple more trustworthy, STOP trying to divert the discussion away from Apple.
I sometimes open up my Dell Inspiron 15 7537 to look for dust to clean out, but for some reason I barely find any. That's definitely not because of a lack of dust in the environment, I can tell you that much. I even went down into it to replace the thermal paste in it just to be sure it's not overheating because the old paste was getting too old and still barely found dust. Somehow they did really well to keep the dust from accumulating in it.
I've not seen the Lenovo video as I only recently found your channel, but I can attest to how good their support is. I work in IT for a company that uses mainly Lenovo workstations and laptops. I have never had an issue getting them to replace defective components that are still under warranty. Generally the issues are fixed within a week as well.
There are laws (in Canada anyway) that protects the customers from something like that: they have the obligation to offer a repair, or a new unit, else they are against those laws and you can sue them... and you will win!
Linus is Canadian though.
Exactly.
It would fall under BCs Unfair Practices Law in that the consumer has no repair option afforded to them after a new purchase. Apple at the very least would need to offer a third party repair.
By this logic, any DIY repair made to an automobile that went South would be refused repair by the dealer or other third party. This WILL NOT happen. I can guarantee you any repair facility will be more than happy to correct your botched fix it job and will gladly take your money to do so.
By Apple's logic, there would be a lot of dead cars out there from errant repair attempts.
Simboiss I don't know of any car manufacturer that would not repair one of their cars. Even high end such as Ferrari, Koenigsegg, McClaren, etc. As far as Apple computers being more complex I will respectfully disagree. All cars from about 1986 on are all computer controlled and most today are fly by wire without mechanical linkages to.the throttle. Figure in ESC, ABS, and a host of other computer controlled systems and PCs or Apples are easy by comparison. Also, since Apple went with Intel CPUs, they are over glorified PCs anyway so their refusal to repair one of their machines for a paying customer is not a good way to generate business.
well, looks like APPLE can't calculate REPUTATIONAL LOSSES which cost much more than free replacement of screen
I think it's the opposite at this point. It's past accidental. You know if like you had a friend whose house burnt down 7 times in a row... you'd think either they are a pyro, or just trying to troll people... Apple must think "we will make Linus suffer, as a warning to all, never open out stuff!!!"
don't think so, after this video from Louis users continue to buy laptops from IBM/Lenovo because they can replace/repair mainboard even if this is not their fault. they simply can calculate reputational losses (which is much higher than cost of repair), even if for regular users this will cost some $$$ to replace.
Apple doesn't give a fuck. They have complete control of their customers. When you ask someone with an apple phone if they would consider an android device (which you have to refer to as "a samsung" in my country) they'll give you a list of superficial reasons for them not to switch.
true, nothing to add. using android for last 8 years (not samsung) and happy, good 5.5" smartphone cost $150 (sharp s2), which I can replace every year because I tired of it not because it stop working
even if they that big, they should be smart. how they currently deal w/ customers let users go to other companies like from apple to android, and never return to apple. at the end we will win
I know this videos is from 2 years ago...but still i had a great experience with HP omen series so i wanted to share...i had problems with my new laptop after a month from the initial purchase and on complaint HP first replaced the parts and when i wasn’t convinced they replaced the whole laptop and gave me a new one....was really happy with there support team so wanted to share
I used to work for Lenovo Think*, as a warranty repair guy. I've always replaced everything, no matter if user did something wrong. Even screen replace when the screen was a.no return one...
Thought id stick my 2 cents in to this one i have recently gone through 7 months.... yep 7 months of fighting apple to Repair or Replace my iMac. there was a fundamental flaw in the late 2014 27" iMac that after time caused the GPU to just shut down, thus turning of the iMac. this fautl was intermittent and alsodidnt happen everytime the mac was on. i went between the iMac store 6 Times (its 2 hours drive from my home) to drop it off for repair.
it took them 3 visits to replace the logic board.... unfortunately thats where the flaw was. so getting angry at this point i went to the Europe HQ for apple care and put in a huge complaint to be told, Nope we cant repair it until the engineers give us an answer to what the issue is. they also asked me to take my Faulty iMac away......
after 6 months i played the "petty card" and asked for a subject access request for all personal interactions between myself and apple in the last 7 months. they asked if i was taking it to trading standards for them to look at it. i said no i was going to send all of the information to "WatchDog UK" who basically look out for the consumers, and drag companies names through the mud if there is any wrong doing..... i had a call back 2 hours later to say i was being provisioned a brand new iMac 5k ready for collection the following week...
Apple support = 0
Consumer = 1
Unless you absolutely need to use macOS (like me), I would advise appropriating your next purchase towards a PC instead. As a user of both Windows and Mac, I do have to say that macOS really does shine in certain areas (like audio framework aka Apple Core Audio), but *unless* you are working extensively with Audio for example, I would shy away from Mac if you can, solely based on the amount of bullshit and money one has to put up with if and when the time comes for repair or otherwise. There are a few other pros of macOS but overall imo they are outweighed by the cons of the hardware limitations and cost for the average person who really should just get a PC.
As far as solely software goes on the other hand, I still am a fan (although I do have some increasing gripes). Credit where credit is due.
Apple are a rip off dishonest company, would never buy from them, also they build deliberately incompatible products and don't give two shits about them breaking down as they can then tell you to fuck off and screw you for more money, all people who buy apple products need their brains looked at
@@getmeoutofsanfrancisco9917 You could still buy an Intel based PC and install Hackintosh instead.
Please send the information to WatchDog UK anyway, Like seriously think about what they might do to people who hadn’t threatened that
I've had Apple machines and Lenovo machines. Apple is severely overrated. I'd come to the same conclusions Louis had that Lenovo make better stuff for a lot less money. You can buy spares used on ebay for cheap as well. I've recommended their products to other people and stopped them wasting their money on over priced Apple products. I will continue to do so.
"Apple is severely overrated"
To you maybe, not to others
I've had both also, and I must say I went the exact opposite route. Windows touchpad are near unusable imo, the mouse nub on Lenovo is better, but still trash compared to Apple touchpads. As a Computer Science major, I considered Macs trash, because you can't do anything. Then my other CS friends convinced me and I haven't gone back.
Louise complains about Apple products being super un-repairable and everything, but he doesn't talk about Microsoft hardware products at all. Look at their Surface devices.
Lmao! Apple products are superb, keep hating
pleezoe At least tell us WHY they are superb for the price.
@Lorin H
"Louise complains about Apple products being super un-repairable and everything, but he doesn't talk about Microsoft hardware products at all. Look at their Surface devices"
You mean like this video ?
ua-cam.com/video/yswp0Bio4Oo/v-deo.html
YOU are a LIAR and liars CANNOT be trusted.
That's the reason why many professional have forgotten iMacs.......because it overheats, thermal throttle is MASSIVE, you have an issue like the power supply, GPU, Ram stick or whatever.......you can not fix it yourself.
Forget about fixing things, if you just want to put new thermal past because.......yeah throttle is massive......you just can't lol.
Linus is the reason I got into building computers, but when you called him out and then collabed with each other was brilliant. Respect to both of you, gentlemen. You guys should do more together.
Apple does not give a shit about their customer even if you are willing to give them money. That's pretty insane how low the customer service is
Melpheos1er Having worked in Apple Care I can tell you it’s true. Customer is always wrong, while in any other CS I worked (Amazon, Philips for ex.) they will try to do whatever they can to keep you happy (ofc just because of the surveys)
Thank you. I saw so much stupidity on this subject with people claiming Linus should have had no expectation for his machine to be fixed regardless of whether he paid just because he opened it. So thank you for a rational look at the subject
Have been watching all your videos on a spree Louis!! Feel so satisfied after Apple pulled out some shady shit with my MacBook Air and told me I had to replace my logic board for ~$600 in India.
God bless you man for exposing this. Keep it going. 😃
I have a Lenovo tablet used constantly and the battery life after 4 yrs is 9 hours when it was new 13 hours the Lenovo 10inch tab 2 A10-70f. Unbelievable and it never cost the earth either .
Louis is keeping it real. Shutting down fanboys and knocking down strawman arguments. People just can't seem to understand why they are called crApple when everything they make is so shiny and will make up any excuse to defend Apple.
Just let that sink in: an unfixable "Pro" machine. You keep using that word. I do not think it means what you think it means. Its a $15k fully spec'd joke. Apple has made a killing off the the long tail: every day Joe's who buy phones and iPads. The machines are just fancy window displays. They _could be in the PC business, but its not much of a business for them anymore. Good on Lenovo. Tim and Co are working hard to drain every drop of magic out of OSX. ( "Who needs so-called 'colors' in finder??" ). Other manufacturers can and will build high quality, beastly spec'd machines, and the market will buy them. Lenovo, you can send a beastly P71 to this poor PhD student, and I'll set fire to my unfixable 17" 2011 Macbook. Apple believes its in the disposable gadget market, because that's wha'ts been written on the checks these past few years. When the checks dry up, they'll crash and either figure out what business they are in, or the other thing.
Yeah, the last one I'd call Pro in a sense that it was serviceable and designed to grow with a customer was the pre 2013 (trashcan) Mac Pro. The big silver tower ones Level1Techs hacked up and upgraded to more or less modern hardware. This one seems to be an all in one designed to be easy for whoever's in charge of inventory of their business no matter their lack of computer knowledge to spec and hand out to people. Pro seems to be the synonym for "premium" that gets their customers more likely to buy something because they know it's slightly faster.
Glad to know what Lenovo's willing to do, since my company requires me to carry a P51 in the field. Heck, I even dropped it the first time ~4 ft today and it worked without issues. I wonder what Panasonic's willing as I think a Toughbook makes more sense (and is much less a pain to haul around/has a screen bright enough for daylight).
I like to compare Apple "pro" machines to "pro" tools. Pro tools like high end construction equipment is designed to be serviceable. Sometimes they aren't, but the first party manufacturer will ALWAYS find a way to fix your pro machine. We're talking things like excavators, trucks, boats and other such heavy equipment. Projects are dependent on these machines and reasonably serviceability of the machine is paramount to completing the project on time and on budget. In this sense, Apple "pro" devices will never be "pro" with this kind of service.
Yup. The day Steve Jobs died. I kind of told a fanboy that this was the start of the end of Apple. And to my surprise, he agreed. And look now. It is all late-90's dilemma again for Apple. They have become lazy and things are looking bad. They lack a vision, and all they do is talk and talk and put out bs statements. Just as they did at mac-world, the year before jobs came back to rejoin Apple.
The machine is composed of a set of parts. Each of which can be replaced. It is conceivable that indeed each & every part could be replaced in a repair. This is still a repair. Apple refused to consider repair. To LTT's understanding they shorted out and possibly damaged as many as 3 things: The screen, The power supply, & The piece of glass that covers the machine. The sum total price of those parts in most parts of the galaxy is way less than the $7300.00 price tag of a 'mid-spec' iMacPro.
When we use the Pro - we mean professional, as in 'People use this tool to professionally'. The understood requirements of a professional computing tool are: 1. That it work consistently, 2. That it can be modified to suit the professional's needs - upgraded, parts replaced. 3. That it can be repaired within 1-2 business days, preferably much less than one day. 4. That it is "Fully Supported". That means that for the near future, the company continues to update, support, repair, and reasonably supply the tools and parts needed for any repair.
Otherwise what you have is not professional. Is improperly marketed as a Pro machine. Not bad, but not professional. If you'd like examples in the computer industry - google Dell's enterprise hardware. They often same-day ship parts and have techs who come to you, for instance, and will loan you another one while you wait. In other industries, look at the Professional line of Nikon equipment. It can fall off an exploding boat in the north Atlantic and they can and will repair it. More importantly, (Tim, Phil if you're still reading) They have the will to stand behind what they make. They made it, they will make it right, even if you didn't buy the fairy insurance. Apple chose to climb to the rarified air of the $15,000 (top price of the iMac Pro) Professional Computer game. It appears they don't know why they are here.
If your neighbors crazy ex-boyfriend pours sugar down your gas tank by mistake. If your nephew takes your 3 month old Charger for a ride and manages to blow the engine. If the auto club guy connects the jumper cables backward and fries the ECU. With cash in hand you can go to the dealer and pay for a repair. When all was said and done Dude went, cash in hand for a repair of his so called pro machine, and apple said they refuse to work on it. If folks are cool with that then Apple's their lifestyle brand of choice. If you watch his Followup, it was simply and quickly repaired for a crap ton less than a new machine.
"ThEy DoN't Do iT tO rEgUlAr PeE-pOl" 😂
and then...
"tHeY dOn'T dO iT fOr FaMoUs PeE-pOl EiThEr."
The exact same tendency is with Tesla in automobiles. I'm glad I can continue to assemble my own desktop and work on my motorcycles and car by ordering the exact parts that I need and no one is stopping me from doing so.
I wasn't an apple fan before, I suppose I was indifferent having only used them in primary School, but after hearing about this I definitely have been left with a soured impression.
Lenovo is really good with their services. I have been using this Lenovo laptop for 4 years now and their customer service is perfect. This is not a high-end laptop, it's just a normal G40-80, 80E4 cheap entry level laptop.
Adam Kee I've had a Lenovo Ideapad I bought for approx. 800 dollars since December 2011. It still works even after 3 deadly back flips. I just changed the HDD 3 years ago and that was it. I like that brand.
Adam Kee there are hundreds Lenovo laptops on the ISS
I have a nine year old ThinkPad T420, I love it. I can upgrade the CPU, ram, hard disk... That machine singlehandedly made me love Lenovo.
I have a soft spot in my heart for the T4 line. I have have turned 3 family members on to them also over the years. Solid machines, no fuss, great service.
You are at the top ! Years ago I owned 1 of the first computer game/music midi stores
in NYC just before the days of Game stop..83rd and 3rd .Just as the internet began. Unreal when I think back now. We loved our customers and treated them as family. The only way to be in business.. Electronics Boutique opened 1 block away from me and hurt us so badly as we just could not compete with a chain. They became Game Stop eventually....They won't survive now it seems....Anyway...a little history from one of the 1st ever Midi Music mail order pre internet dealers...I loved my days in the business..We grey marketed Apple II + computers! We were too small to be approved as an authroized Apple Dealer. Even back them they had a chip. All the best..Love your honesty.
Hi Lou
I was an IBM Customer Engineer for 30 years. Extensive training on mid range and pc computers. IBM made a fatal error in the 80’s
There ignored their customers and took a myopic view of service. It cost them 30% of the market place at that time. They fixed it.
So their service philosophy is what is behind the Thinkpad, hence the good service you received. Fix it no matter what you are a customer
And your brand loyalty is important. I have a 15 year old A22 laptop from IBM and it still works, granted it is a 32 bit processor, only can run
Apps that support that. That is longevity. I have an Apple MacBook Pro 2011 that I have upgraded to run faster and an iPad. I started
With a G4 MacBook and upgraded it until Apple changed the OS because of the cpu chip. I gave it away to a friend and think it still works.
What Apple is doing is suicide, only a matter of time until their numnut buyers realize and rebel, and start losing significant
Sales loses then they may change their philosophy. If not we will be talking about them as history of failed businesses in 5 years.
This makes so much sense. I love how you dont talk about shit from a fanboy perspective, but from an engineers and customers perspective. Makes everything much more logical, sensible and clear. No BS.
i worked at an APR (apple premium reseller) that pretty much worked like an applestore and i remember the 2015/2016 imacs had tons of issues with dust in the screen. Every machine we had in exhibition had dust in between the screen and the glass. i think it might be because that same dust issue.
oh and we also had to tell a ton of people that same bullshit about machine repairs.
Louis gives tutoring lessons on basic logic again.
It's unbelievable how many people are in need of this.
For roughly the cost of AppleCare+ on a 15” MacBook Pro, you can get 3yr on-site, accidental damage support from Lenovo, be able to keep your dead drive if it’s replaced, have your battery covered for that 3 years, get start-to-finish issue handling by a single Lenovo contact, and have all that covered around the world. You don’t have to worry about a Lenovo store to go to, because Lenovo sends somebody right to your home.
Damn straight
I found your channel from the class action (I've had many keys stop working on my 2017 mbp). At least Apple's crappy designs have led to me finding one good thing.
I found rossmann because of error 53, this is an awesome channel.
I have a new favorite laptop to work on now with the Acer nitro series. These things are made to be worked on, something rare in this day.
You truly have some solid points that this “in the market for a laptop” guy takes notice of.
Love your ad at the end!
You're absolutely correct about the social media and marketing angle: I would never buy an iMac Pro based on Linus' experiences.
Lenovo T series warranty is amazing. I had a T series. HDD went bad around 4PM. Called their 800 number and HDD was at my door 8AM in the next day morning (With OS disks)!!!
We used to have a Lenovo P50 that was just terrible and we nor Lenovo were able to find out the problem. It took a couple of months of back and forth but in the end they sent us a P50s with upgraded stuff which I felt was amazing and wouldn't expect from other companies