Apple Replaced My iMac Pro. I'm Still Mad.
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- Опубліковано 31 тра 2018
- I finally got a replacement for my faulty iMac Pro from the Genius Bar. I'm still mad.
Uncut conversation with the Apple Store managers - • Full Apple Store VESA ...
The Apple Store Genius Bar destroyed my iMac Pro. After I made a huge fuss about it, they finally replaced it. But it sure wasn't easy to get it done and I'm still mad at Apple for their lack of "pro" customer support.
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Sorry for the delay in getting this up. I got sick with mono (ughhhh) so I'm gonna be a bit swollen and tired for the next month or so-gonna keep making videos though!! 😉
nice video bro . keep going
Love you man.
You should just rest up as much as you can. I'm sure we're an understanding bunch!
Dude that sucks, I was there around this time last year. Its not fun, and I hope you get better and have some good quality sleep!
Snazzy Labs are you sticking with the stand now? Was hoping of going with the VESA right off the bat and getting a nice ergo arm
They replaced a $5000 computer because they couldn’t get 2 screws out😂
Apple got some geniuses there.
Legally, the computer was repaired and was unusable after the repair. Replacing it and spending $5k was actually cheaper for Apple than to face charges and be forced to replace stands and screws for the entire product line.
Edit: consider that Apple was already aware of the first video at this point.
They replaced a $5000 computer because this beta male wouldnt stop crying on youtube.
@@jinzok dude, only *alphas* spend thousands on half-decent products
"a chain is only as good as its weakest link"
"please do not make a video about this"
"ahhahah, too late"
that made me subscribe lol
same hahahaha
Same
Isn't it illegal to record audio without their permission? Since he said don't make a video about this doesn't seem like he gave permission.
Hal Jordan welcome to America ^^
Matt André I see you everywhere dude, every video I watch.
Apple playing fast and loose with the term, "Genius."
whenever i hear the term genius bar, i am like you said genius, but i am hearing idiot bar.
Apple morons
The foolish one
yeah more like "fucking idiots".
It's easy to call your staff geniuses when the clients
1. purchased an overpriced & overrated product
2. Have little to no tech experience
3. Have more money than common sense
Apple: "Do not make one about this, please"
The entire internet: 😂😂😂😂😂😂😂😂😂
en1te hahahahahahahahah
Apple employee*
So just make sure to have a big UA-cam channel before buying apple.
Well, some "big" UA-camrs have had problems with Apple and they did get nothin' xD
@@ramonade_knives it's was humor ffs, man I am disappointed.
or buy apple to get a big youtube channel
@@cocoshort6528 nah low qual content is always made by apple users
And who would watch low quality content
@@kleinfeicht this guys uses mac mkhd uses mac Johnathan morrison uses mac those youtubers don't make low quality content
I work in Enterprise IT for a large educational institution and we have had at least 40% of the vesa kits fail on install. They are so cheaply made that we just stopped installing them for the time being.
That’s bananas! 🤦🏼♂️
I don't understand what posesses people to buy macs
Same where, i currently have 2013 Macbook Pro but going to switch to something like Dell or Razer blade
Deadeye There's always the new Huawei Matebook X Pro!
I need more power for video editing
Apple Employee: Guys look busy and pull out your training manuals
Everyone: why
Apple Employee: ... *the youtuber is here.*
Blaming him for the screws breaking is like blaming the user for apple’s shoddy old power button that would break on almost every iphone.
It's a cult.
0:09 My heart skipped a beat when you thrown that box open and the computer was yanked forward like it's about to face-plant its entire $5,000 screen onto the floor.
That was definitely unplanned but it sure did add to the effectiveness of the shot! 😂
It would have been even more entertaining if that fell. Just saying.
This wasn’t as crazy as that time he rolled a Mac Pro on a desk and the video cut before it reaches to the edge. I think it’s from the early videos of this iMac Pro ordeal
For the uninitiated... ua-cam.com/video/dSiu3zTVq1U/v-deo.html
"...And I'm still ma--... damn..." That would have been incredible.
“Do not make one about this” classic apple
Jim Shoes yes
@@PBM24 Not really "classic" Apple, never seen specifically Apple ever do anything like this. That's just a very silly statement.
BUT, it is true, not just regarding Apple, but also nearly every other company EVER that knows something would give them a bad rep. In any case, fuck them, of course.
@@RedHairdo classic apple because they never admit to their mistakes
That line just made them even worse, should’ve not said that
3:43 Looooooooool
*"We can't really fix your computer but we have a nice monitor stand for $1,000!"*
lol
"He doesn't know how to use a screwdriver."
Classic "you're holding it wrong," right there.
Wait, so one of the managers _saw_ the damage to the computer and stand, said it was never going to work, and _yet_ the computer was still returned with that damage?
How is that in any way acceptable?
I experience this all the time when there's multiple managers. 1 manager will say it's not right and should be fixed properly, another manager will override and say nah, that's good enough. Send that thing thing back to that sucker and hope he doesn't notice the shit work we've done. 🙄
Yeah that guy talked too much, Apple wouldn’t be happy with him lol
Because apple are thiefs!
@@TheRealBigSwede thieves*
In the manager's words, "That's why you buy from Apple."
"Anything less than perfect performance by the VESA kit was unacceptable."
Then why do you sell it with zinc screws instead of steel, especially considering how much the iMac Pro costs?
It's all words no action. Disgusting business practice
Because apple products are a scam.
Not even talking about the IMac pro cost, the mount costs $80 dollars! If you are paying $80 for a steel bracket and a few screws, you should be able to demand those parts to be the highest quality
@MICROSOFT HQ And the fines should be a thousand dollars per failed kit.
Not sure there is such a thing as zinc screws but plenty of zinc plated steel screws to ward off oxidation.
0:10 the iMac almost fell out of the box
Yh
0:09 He almost dropped it! Thanks to Apple's amazing packing!!🤣😂🤣😂
"please don't make a video about this."
"ahah."
"aha."
"too late."
If you want to help your mom get a proper job or at least a secondary job
begging isn't going to help you build a strong fanbase dude. Look at all the large youtubers, look at how they got big and what they did. Focus on making quality content. goodbye.
Firestar9114 facts
Joewen Bragasin Vlogs get a job. UA-cam won’t help for shit.
Joewen Bragasin Vlogs This isn't the way to go about it. Plus due to UA-cam's current state its not a good place to make money, and they now have criteria you need to meet to be a partner.
Lol "you're not holding the phone right", "you're not cleaning the keyboard right with compressed air", now "you're not using the screwdriver right", lmao.
This. Terrible products is one thing. Terrible service another. But to blame customers for Apple's faults is just the worst. And somehow this isn't only done by Apple, but customers do it to each other. Madness.
my question is this, why did the manager not stop this product from going back out, he is kinda partially responsible too. that's why i am glad he uploaded the video with that bit.
@@demonpride1975 Because he was probably lying when he claimed he watched the repair. He had no clue this Mac even existed, less alone the state it was in or if and how it was repaired.
As Louis Rossman would say: "Apple will place the blame on the customer for their design failings"
To be fair, things like antennagate and bendgate were blown out of proportion a bit, almost all phones suffered from signal issues due to holding the phone a certain way, bendgate was an issue, but not every 6/6+ snapped immediately like some people were saying. They keyboard issues on the other hand....
3:33 “we always take care of you. That’s why you buy from Apple”
😂😂😂
“Yeah well, I mean, we still would have taken care of you. That’s why you buy from Apple”
What a joke 😂
"please don't make a video about this"
"too late"
LMAOOO
iMac Pro? More like..
*iMad Bro*
Miguel more like
*imig guel*
Isaacs Random Videos, I didn’t understand that at all.
Very clever. This needs way more likes 😄😃
Is this an original joke in the comment section I see?
More like
*iBroke my girlfriends heart... so Laura if your out there*
Wow I’m in philly and I swear can hear Louis Rossman laughing and screaming in disgust all the way in NYC
Seriously though, I’m so glad they replaced your Computer.
3:43 “So please DO NOT make a one about this”
“AGAGAGAH, too late”
🤣🤣🤣🤣
"We woul've taken care of you, that's why you buy Apple" - this made me lol, not gonna lie.
like a VESA kit should do that much damage to a computer lol.
NonsensicalVids mac destroyers sold here!
@@JosePineda-jn8jk I love that logic of the employee, like that's why you buy from apple... if I didn't buy from apple I'd be at home with a working computer because my damn monitor already has VESA specifications on it
@Mannie Illescas just commenting to see if you wanted to edit your comment to “buy”
"do not make a video about this, please"
ha.ha.ha-- too late.
i laughed upon hearing that
Please don't tell anyone how shady we were and still would be if you hadn't found us out.
That was *really* not the wisest thing to say :)
@@robsku1 Yea you right
Thanks for bringing your issues to light for others. It will make things easier for others dealing with the same issue. I have an I-7 and have the well known sloppy bracket issue where the screen keeps slumping forward. I am happy with the machine and it's performance it is ultra fast and amazing for graphic design but it disappoints me that such a great piece of hardware is attached to such a shitty bracket.
I would absolutely love to see you demanding a computer that performs like advertised, forcing them to go and buy a $US 7.000 PC delivering it in the Apple store.
All this because they couldn’t provide quality screws which literally cost pennies more.
@@Matthew-wl9ci Lets say they could get better screws for 5 cents more per screw. 9 screws per mount so lets call it 50 cents per mount. This repair cost them 6000 sets of those screws.
@@Matthew-wl9ci Jesus dude, five pot metal screws are LITERALLY the only thing holding up his new $5000 computer. They can, and should, afford it.
@@justinunnerstall5366 bro people like him will always be ready to defend any companies shitty practice using the "its a business they need to make money" argument. That argument is old and does not hold.
@@Matthew-wl9ci lol, like Apple doesn't take at least 75% profit from that 80 Euro kit. Apple is a shit company and you know it.
@@Matthew-wl9ci Hello, I have a Masters in Pharmacy and now we both know a fact about each other that doesn't say shit.
You are currently looking at it purely from a business perspective ('Why should Apple give fucks about stakeholders' input about an issue that does not cause loss of profit or effect on their business in general'). Because if they had paid that extra few cents more for adequate screws (even though they have massive profits, asking is 80 Dollars for a mounting kit is criminal), this video was not even made and didn't damage their reputation.
hahaha at 0:08 it looked like the IMac was going to fall out of the package and hit the floor xD
Nah dude he isn't Linus
i was looking or this comment
0:10 I thought the computer was gonna fall out of the box
I'm coming back to this a year later and 3:44 is my favorite moment ever on your channel. 😂
Well, if Linus, with 6M subscribers & own Company couldn't get his iMac Pro fixed, consider yourself really lucky!
Aepek To be fair, unlike Linus, I didn’t break my iMac. Apple did.
Snazzy Labs True, so True, lol 😀❤️
Snazzy Labs Find it so funny that a 15¢ screw is what's causing all this trouble AND the Apple Store manager saw all the repairs & let it leave store. If I did that with my clients, well, I wouldn't! If I break a device when repairing, I fix or replace cuz that's the moral thing to do, not "hide it" & give back to customer!
Aepek and Linus would have paid the cost
Aepek Linus is complete idiot with the most irritating voice in the universe. imagine being servicr guy talking with him on the phone. no no no.
Public shaming works. Good on you for making this video. 👍
Do it whist you still can
so they lost sales from 1 person that wouldn't even buy their products. how will they ever recover from this gargantuan loss?
I dont get why this guy just didnt returned that computer? No sense for me, buy +5k$ device and still moaning on it?
Artur Kapusniak out of return policy
Nope it doesn't. Look how Apple is still making profit.
I've been in IT for 12 years. I've worked on Apple products for 10 of those.
My company moved to iMac pro's just for our video development. We had a similar setup with Vesa mounts.
I installed 6 and 3 had screws break and one the thread on 2 of mounting holes the screws wouldn't probably tighten down.
My company was pretty mad about it because we spent a small fortune on getting this area setup and we had to delay production for almost 4 weeks because of it.
I'd love to imagine that the "Apple Social Team" is a bunch of geniuses with iPhones
You're not wrong.
Remember when Apple store managers didn't sass you when fixing a problem they created? Pepperidge Farm remembers
s diggly the Golden days
They were regarded as the best in the business... way to go, genius team
call a dumbass a genius often enough and he starts to believe it himself.
I'm so happy you pointed out the difference in service between Apple and Dell for Enterprise. I work in IT and had 50% Macbooks at my previous employer, any time a Mac broke I had to drive it down to Apple and leave it there for repair then pick it up in person, whereas Dell's $2000 business laptops(So pretty low end) ALL come with in person next day repair which they hand out easily, maybe a 10 minute conversation and a tech was out the next day.
The extra cost of Apple devices + the extra cost of repairs + the extra cost of time + the extra cost of driving = An unbelievably more expensive product to support at a business and I will highly discourage any place I work from switching to Apple devices until this changes.
Throwing a kicker here since you mentioned HP support... I still own a HP HDX 9494nr.... don't use it, but still have it for the nostalgia.
When I got it I noticed the included Blu-ray combo drive could not burn DVD's, so I contact their support. And discovered they had a specific support department just for my line of laptop. This is not a pro system... it was a media center laptop, but according to HP it warranted it's own support team. And they delivered big time. HP is one company who's customer support as well as personal support tools I have always admired and wish other companies could live up to.
"How to burn money
for Dummies, Apple Edition."
Would be a bestseller...
1. Buy expensive apple product.
2. Use normally and wait for it to break.
3. Pay expensive repairs.
Repeat
Or pay for an iMac still running like new from 2008 while going through not one, not two but 4 laptops and PCs (one modded by me) because drivers or some BS breaks. You do you, don’t attack those that stick by a brand simply because it works and can afford it
How to bash Apple at every possible turn, without owning one, Idiot Edition™. Bonus inside: how to use the Apple Double Standard™ effectively.
Grab a decently servicable ThinkPad. Parts are everywhere, and usually pretty easy to swap.
Simboiss not really because I have 2 MacBook Pros and PCs and right now I’m looking into getting either a top of the line Lenovo or make my own. I’m tired of dealing with Apple and there subpar specs for the money.
So what I'm getting from the conversations with the Managers is that... Manager 2 (idk about how much Manager 1 knew of the situation) not only knew about what his geniuses had done to try and repair the iMac, he had allegedly said that what his "geniuses" were trying to do wasn't going to work but let them continue anyway? and then allowed the item to leave the store in a state that he knew wasn't acceptable... Also something to bear in mind, the Managers seem to be trying to be super friendly and helpful but i wonder how much of the blame they are trying to shift off of themselves and on to the Geniuses...
That's just shoddy and poor business practices
Yeah, the fact that this dude said he knew what happened and still let it continue means he was just hoping that he would never noticed how fucked everything was.
Your right, and yes, that is a worry. The Pleb (Genius just does not sit right with me) was probably told to just send it out the door. Do the best he can and move it out - just package up the mount and hopefully he will just put it away and not use it again.
Yes, absolutely no accountability from this clown. Even if one of his employees had been fully responsible, a decent person would ask, “ what did I do wrong?”, “where did I fuck up?”.... Smh
Respect for not dragging the vid on for 10+ minutes just for ads like bro lotta respect
Every once in awhile I come back and watch this whole saga. Lucky to never have experienced something life this myself
At least Apple has an extra screen now for Linus
😂👌
Dell will provide on site support for a $450 laptop! but for my $3000+ Retina Macbook Pro i need to travel to an apple authorised service center (which is 110KM away ) visit them minimum 2 times for a single issue and make 30 phone calls for status updates. And my Dell XPS is still working fine after 10+ years. The original adapter still working fine. I replaced MagSafe 3 times in first 6 months. And my RMBP screen anti glare coating went off and found several dead pixels. Got screen replacement under warranty with Apple care + (now $3500+ for F__RMBP). Now i have a white spot on my screen for last 6 months. Apple care expired 3 months ago. I never call them for this issue. because i was practicing Yoga! If i decide to replace this screen under Apple care i need to shout , make 50+ calls , 200+KM travel 2 or 4 times , several days waste , many emails and so on..
Max Power I got on-site replacement for 5 dead pixels From Dell for my 2K ultrasharp 29" display few years go .. maybe Dell is not providing support same as they do in India. In India they are good at least for me.
TechKErala the truth comes out, yeah dell onsite barely exists here in the states
that is sad.
Onsite replaced my XPS 15's screen for a patch of dead pixels here in the US, Cleveland -- they're available at least in the Midwest.
From a support point of view, Dell was a nightmare for me, but they are not alone. I have had solid luck with apple, but I agree with what Snazzy is saying here, and I have been disappointed with the direction Apple has been going with their professional customers.
"Transitioning from PCs to iMac"
Oooh they are going to regret that real soon. 🤣🤣🤣🤣🤣
So, way back in the day when MagSafe v1 was just staring to experience issues where the cable would melt itself, and start a fire….that happened to me. Apple replaced my MBP to a top of the line spec’s model, and paid for shipping to send my laptop (which had some scorch marks on the area around the MagSafe port), the melted cable, and the actual bedsheets it was laying on back to engineering to examine and improve. I was a 18-19 nobody and they replaced it as soon as they got wind it started a small fire. I do somewhat agree with the tech, that level of support is why people buy Apple and are generally loyal to them.
you're like a Doug Demuro for Apple products 😂
One cruicial diference. Snazzly actualy knows what he is talking about. Doug is most of the time clueless.
Doug is weird
I knew he had qualities that were familiar 😂
THIS is an iPhone XS
haha "here is why the iMac pro is worth $5000" HAHAHA
Next one will be
1000 dollar stand
And even MORE CHEAPER SCREWS
@serendipity Tim Crook
Apple guy Pro Nowadays they even save on glue... My iPhone X got camera lenses fogged up in my pocket and phone is supposed to be iP67
not even screws it will probably be like gorilla glue or elastic bands.
the VESA mount for the Pro Display XDR is 199$ afaik
not possible
Reminds me of my first MacBook Pro. I purchased a late 2012 13” base non retina pro and in the 8 months I had it, the hard drive and SATA cables failed twice, went through 3 logic boards, and had the screen replaced and they could not figure out what the hell was wrong with it. Finally I demanded they either replace the machine or give me my money back. The “genius” spoke to their manager and we got a store credit for the original MSRP the machine had when it was new which was like $1200. I had a bit more money saved up and upgraded to a late 2013 retina pro. I still have that machine to this day, it just needs a new battery.
I laughed hella hard at the “haha tooo late ! “ 😂😂😂
The real problem is not that that you got a dodgy repair from a couple of incompetent Apple representatives, it's the lack of choice. The Apple business model is not only screwing the small guys out of business, it's screwing the customers out of the choice of repair shops.
no
@@chanwtcexcuse me, sometimes 3rd party technicians have to resort to reverse-engineering just to make it work. They cannot get neither parts, nor documentation (at least, without going into legally shady areas) except what's available for consumers.
I've worked for a contractor who was doing repairs for HP Pro devices 10 years ago - We always had videos that showed the disassembly of the products, recommended tools, Dos and Do-nots, and the works. We did repairs onsite for products that were in the Pro line and, tbh, rarely were owned by Pros.
HP gave us Contractors a very wide birth regarding warranty repair. They basically said that, if at any point we saw parts that required repair that wasn't mentioned, to repair those parts or order new ones.
I actually got praise, from HP and my boss, for taking the initiative to order someone a new button panel/Keyboard that was damaged outside of warranty (mostly because the customer was very happy to see me call him back a few days later and ask if he'd like his keyboard/button panel fixed, and he contacted HP directly).
Why do I mention this? Because that's an out of warranty item, and HP is willing to overlook the specific warranty terms for their pro-product to ensure customer satisfaction. So it's really important to HP to treat their Pro customers as Proffessionals.
You have done well sharing this video. I never subscribe to these types of videos, but you not sucking up to them is great, even though they gave you a new Mac.
I love how that employee at the store just had to add in "that's why you buy from Apple!" When probably some Chinese website would offer better customer care than that.
Machine totally destroyed attempting repair on defective apple product, then given back without saying anything about the damage hoping the customer wouldn't notice - "that's why you buy from Apple!"
I've had the smaller brands that ship SSDs ALL exchange defective SSDs that I mistakenly sat on past the end of the warranty. I admitted that I knew some of the drives I had piled up may be out of warranty and that if they can't do it because of that then it was totally okay, and while they made it clear it was a one-time courtesy, they STILL swapped all the drives including the ones that were out of warranty! They didn't have to do that at all, but they did. I was made whole by Asian companies that had no obligation at all to do so with a "smile" in the wording of the messages.
And then there's this iMac Pro "repair."
When you flipped open the box at 0:10 it came so close to falling out lmao
P D Linus could start the Linus award. “Dropping something expensive, and potentially damaging it”
i saw that too and i cringed so hard
Thank you for making this video and keeping Apple in check.
Thank you for making this video. it's too satisfying.
I just can't believe a VESA mount costs $80....what the hell. ($99 in Canada)...Just insanity.
It's £79 plus shipping in the UK, which at today's exchange rate is $105 USD / $136 CAD. Absolute joke.
What if the extra 19 dollars is due to better screws :p
give me 20 minutes, a vice, drill and hammer and ill knock one out for a fuckin scooey
adorbjune96 /screw :D
Unlike most people here, I did'nt batt an eye at $80 or even £79 for a VESA mount for a MacPro... however, getting a mount that 'A' does not use all the original screw points and 'B' does not provide the same quality as the rest of the computer. That that is what would (does) grind my gears. (thats also ignoring the support you got.. or did'nt get).
"you guys, this is never gonna work." You're a bad manager if you see something bad enough to say that, and then let it go out like that.
This is very concerning.. Thanks for taking the time to make this very snazzy video, definitely an eye opener to say the least.
To start with... I got away from Apple products a while ago for other, but similar issues. Not to mention that the "Genius Bar" will tell you things can't be repaired when they obviously can... or they want to charge near the price of a new item, when the repair should really only be a fraction of it. (and they are fighting non-OEM repair shops) I run a new startup UA-cam channel named PghGameFix, so I'm also good with repairs. And, my girlfriend, and I both have worked in machine shops. To us both looking at the OE mount... it looks like the threads were "Roll Formed". (from the flare in the thread start) AND, the forming tap was not run deep enough to finish the threads. This is why the screw threads (on the one that was removed) looked like the coating, and the threads were beat up. It's also why they are breaking right above the threads. Couple that with crappy screws, and you get this issue. Heck... they could fix the issue with stronger hardware. (as you mentioned, Stainless) They wouldn't even have to retool. Just supply new hardware. Anyway... I know it's an older video, but it's some food for thought, and thanks for the video
*thats why you buy from apple*
*dont make a video about this one*
Bruh moment
ahahaha too late.
Good follow-up and glad they at least gave you a new one.
zollotech,
They only gave him a new iMac Pro because he has a UA-cam channel. Regular users would have been shown the door, they would have had security remove them from the premises.
zollotech still...wasted so much time, trips, gas, time for product, bs repair time...when all of it should've been a non issue from the start. At the bare minimum they shouldve given him a $200-400 store credit along with the new replacement
Erica Rose Prior to being someone on youtube myself, I have owned Macs and had them replace them without any issues and more quickly than they did for Quinn. While I haven’t had this issue lately, I wouldn’t be surprised if they replaced it for anyone.
zollotech,
Those lazy incompetent idi0ts at the Apple Store totally damaged Quinn's $5000 Mac! They mangled the hardware, like a bunch of high school kids turned-loose in a computer lab. Totally NOT the way to treat professional hardware, and a *LOYAL* customer like Quinn.
Erica Rose that’s not true because my iPhone 7 has broke multiple times things like my sim car reader and things inside the phone broke when the phone was made. I’m on my third free phone and they gave me 300$ beats and I don’t have a UA-cam channel about this shit
A few years ago I bought a top of the line MacBook Pro to use with architecture software.
Once I installed everything and started to use it I had a massive runaway RAM issue, where all Ram would be used within 10 mins and then essentially freeze the laptop.
Took it into Apple store and within a couple of hours they provided me with a brand new replacement Mac. This was because no one could explain the issue of the runaway RAM and it was put down to an internal RAM error.
Found out a couple of months later via a software update that it was an, at the time, unknown program error that caused that piece of software to consume all RAM.
Having seen this I realised that Apple had in fact given me a brand new Mac for no reason as the original one was completely fine!
After finding this out I felt so bad that I went into the Apple store and explained the situation to the same manager that had helped me out with the replacement. He said don’t worry at all, and that the reason you buy with Apple is exactly that reason. They will always help. I have been a Mac owner for over a decade now and have nothing but good words for both the product and the service they provide!
😂😂😂 dude I just subscribed to your channel after that one: Apple store guy: "please don't make a video on that event". You: " ahh too late!"
Defo you got yourself a new subscriber!
The 173 down votes are from Apple or what? The disgusting part of this whole incident is the Apple store did such a bad job to repair it and even worse they tried to hide it from the customer. For a $5000 product, Apple should provide equivalent services or no business with Apple in future, otherwise how dare they price it so high? Apple is becoming such a greedy profit oriented company nowadays. I hope the class action of the faulty keyboard design of Macbook pro 2016 can win to teach Apple a lesson. It is NOT OK to blame everything on the customers, and it is a big NO for future Apple products if Apple still acts the same way.
That’s the biggest issue I have with the whole repair. The manager admitted twice that he said the repair was bad yet he still let me walk out of the store with a damaged computer as if I wouldn’t notice. Sadly, most consumers probably wouldn’t have.
This whole incident is just so mind boggling and unacceptable.
This is what happens when a store employee tries to "engineer" a solution that they are not qualified to perform.
It’s called a dislike buddy. And yes you’re right. Apple sucks. End of story
P. Wingert wrote:
"This is what happens when a store employee tries to engineer a solution...."
Whoa! Don't try and blame this on some random employee. Apple Stores are *owned* *and* *operated* by Apple Corp. It is Apple's responsibility to have properly-trained Geniuses, or a way to *quickly* escalate the situation to high-level Tech Support person back in Cupertino.
Apple Corp totally dropped the ball here, THEY are responsible.
Outsourcing parts don't outsource your responsibility Apple.
2:07 LOLOL. Imagine the same scenario at a dealership. You take your new car to the dealership for an oil change. They return the car and inform you, "Okay, we changed your oil but we scraped the side of the car as we were getting it off the lift. It runs fine though, it's just some scratches."
this happens a lot... I love the Apple iOS and designs. But, I pray every time I buy a new Apple product, that they did a good job. Because trying to deal with Apple from 'bad designed" products, is a nightmare! Thanks for the video...
"That's why you buy from apple"
they said after making someone wait for weeks which they said:
"It will be done in 3 or 5 days"
Well played apple, well played.
(Slow awkward clapping in background)
He had to wait 15 days
@@harvey4385 which is weeks
@@HAZ2B I know?
Instead of spinning around the issue, the SCREWS are defective. Period. Apple needs to address it by issuing a recall.
Unfortunately, they likely won't do it unless they are forced to do a recall. It's a product few will use made for a machine that few will use.
Given the bad PR and stated low numbers of units, it's a no brainer to do a recall on a ~$100 part.
GiuseppeM Hey... the screw is doing its best to screw you
If they recall it, just think of all the machines they will destroy trying to remove them
Droplifter Nice guess, but my guess is more like:
Apple designs his own screw size while the manufacturer has no tools to make the customized screw as precise as it should
Imagine trying to tell someone they can't work a screwdriver. Wow the complexity. You turn it left and right but dont tighten it too hard. There. Complete mastery of the screwdriver arts.
Lolevsky, I remember scratching an I-shaped hole in the broken screw with a file, then unscrewing it. Day after that I bought a proper screw at a car shop, so this repair is really from two to five days if you are really don't want to go out at the first day.
“Too late” LOL I’m subscribing after that!
When my cheapo dell laptop broke a long time ago, dell sent a dude to my house to replace the mobo for free! Sure I had to go through a long long call with elevator music but shit they didn't even ask what happened they just did it, on a 400 dollar laptop!
Glad I went with a dell XPS instead of a macbook pro. I've heard nothing but good things about their support and it helps me sleep at night knowing I didn't waste 2 grand on a computer.
Robin Rai They sent a guy to your house and didn't even ask you to send it to them instead. That's pretty cool.
I have not heared such great things about all there XPS's, but yes whilst you do get far to much elevator music, I have not heared of any complaints about service. I suspect that is because if they did have crap service your next Laptop would be HP/Lenovo/ect...
"Thats why you buy apple" and "so, do not make one about this, please." Both made me laugh. Thanks you tube for the recommendation on this video lol
I like how apple's team saw it then immediately want into damage control
Apple continues to stumble and fumble their way in all areas - design, qa, not updating products, poor software planning, lifestyle pricing. Sooner or later, people will walk. How do I know? I'm one of 'em, and between slow processors, poor qa with keyboards, downright silly pricing and poor migration support for us Aperture users, it's clear that Apple prioritizes how to squeeze $1.10 out of a dollar instead of creating quality products.
WORSE, stupid Apple customers stuck on needing a SUPER SIMPLE yet SUPER LESS POWERFUL computer keep paying ridiculous amounts for their computers like the chumps they are.
you mean $0.01 the cost from a extreme cheap screw to a very cheap screw is nothing buying in bulk. Even more so when you consider they are only making a few thousand of these adapters. And charging 80$ for a 2$ part in total including the box it was put in.
Maybe we should just all agree that Apple and their products are shit let alone their ability to service them. Building a computer and soldering half the components on to the motherboard when something could need upgrading or repair is criminally stupid although I've met alot of Apple users and a whole bunch of them weren't exactly kicking the door marked "SMART" down.
Apple is IN YOUR FACE producing products that have a best before date on them and stupid Apple users suck them up like a female porn star on her first day who wasn't told you don't have to swallow all ten guy's cum because that would be cruel and indecent.
You use them until they get slow and you throw them out. Or they fail and you throw them out. Upgrades? Right, if you want to pay 4x market price and void warranties if you even EYE a screwdriver next to a Macintrash.
Sorry, started apple, converted to PC and my life visibly became no only easier but I ended up with a whole lot more money in my pocket for more performance.
I don't think the screws are the problem. These tiny little screws alone are supposed to withstand the shear that is caused by the heavy case and are therefore heavily stressed. A proper design would prevent the screws from being exposed to this stress. That means that the mount has to be either extremely formfitting so that less stress is directed to the screws or you better design the mount in a way that no stress is directed to the screws at all in regards to shear. The design Apple chose is plain garbage.
Always hated Apple...or more so due to the ppl i knew who had apple products they turned into judgmental assholes. I can agree that back in the day apples shit was nice and wel made, felt solid, looked cool, not to me but i coould see iit and they were doing somthing new or at least their own thing. Just the customers turned iiit culty and douchey. But now they just seem way overpriced for what they are even with the Apple logo and desiign. I mean are they really just resting on past successs ? Its such a closed platform and all the shit from the Switch days are bulllshit now. Updates are auto done in background, no one hunts for drivers and updates and pc dont just randomly turn off for no reason. Pc getting running slow and being full of virus malwar etc is always really down to morons cliicking on random bullshiit "It just works" blah blah. Fact is apple was an alternitive to ppl who coulld not handle two mouse buttons and found windows hard to use.
You get a free iMac Pro
*While Linus Tech Tips still hasn't got his one fixed*
This wasn't his fault. Linus broke it while doing something that voids the warranty.
I mean, the only reason I got one was because Apple broke it. But I agree that they should repair Linus' Mac for a fee.
Vanderley5974X because he went inside a all in one computer and fucked it up. it's his fault
nazhif1 did u watch the video...
I mean, linus said he was willing to pay to fix it lol
0:08 I had a mini heart atack because the Mac almost fell flat of the floor 😂
3:42 THAT'S GOLD RIGHT THERE
Blue threadlocker shouldn't make screws shear apart with what looks was finger-torque. If they wanted some tiny-af screws on the back of the machine to look pretty, they could have sprung for some hardened ones if it was that big of a problem.
You can unlock loctite blue threadlocker with a hot air rework station or probably acetone.
The point is, they shouldn't have even put thread lock on a user serviceable and replaceable part....
95% consumers satisfaction right!!!!
Where do they pull those FAKE numbers from? Can someone already sue them for this crap!?
Probably the same place my college did
95% of people don't have to deal with customer support
Fake numbers like people who say they can have 3 Windows PCs for the same price with the same quality. Yeah. Fake numbers.
Simboiss what not u again ffs, its pc not a windows pc. Windows is not a pc its just a OS. And you can build a much much better pc for the same price
No, not better. Too many factors to consider, including non-dollar factors. Any PC can be better than any other computer (mac or not) for some reason. Also, the examples you have in mind include end-of-line parts or bargain deals. Computer manufacturers cannot do that, Apple or not. Apple make unit computers, not Frankenstein computers. Both have their function, but it's not black and white best vs worse.
Thanks for making these videos. How can we get back to the golden era of Apple Support?
wow I'm re watching this again and DAM that computer was so close to falling out of the box when you opened it lol
It is just cheaping out on steel screws... Not catching shit like that on QC is just unacceptable.
Qc at a lot of companies are LAZY
Apple doesn't care about their Macintosh line of products. They want everyone using iOS because it's the real money maker for them. That's why they haven't added touch to MacOS. That's also why all the decent QC employees work on the iOS devices, and why the quality of the Macs have tanked in the last few years
Benjamin Haube But even iOS's QC has been pretty terrible for the past 3-4 years. Apple has a relatively small number of device variances to support - it should not be difficult for them to squash bugs. Yet they continually prove that to not be the case.
sounds like TIm Cook was *drunk* in the process of production.
He was probably like " *yeah ship it no one will notice* "
Genius bar: Hello friend.
Snazzy: *chuckles* I'm in trouble.
M2: "So do NOT make one about this please"
Quinn: "Ha ha ha... I was acting"
Sadly, the repairability and user serviceability of Apple products has gone off a cliff the last 6 years. Even the Mac Mini which is supposedly user upgradeable is a nightmare to add ram or change the hard drive in. Design seems to be becoming a synonym for just making it pretty at Apple.
I'm glad you got it resolved in the end but I can't give Apple credit for "doing the right thing" when it had to get to the point where they had no other choice. Apologizing after getting caught is being sorry you got caught, right? I can't get over the manager actually telling you that he saw the damage and still he let it go back out the door. But trust him Quinn… the inside repair is fine, just fine.
Fiine, just fine!
Fine.
Exactly! The manager confesses that he knew the "repair" was bad and unacceptable... yet he didn't intervene but instead he turned a blind eye to what *he knew* was shitty service. All of a sudden though he is totally on the customers side - a nice guy - so nice he even tries to shift the blame onto his coworkers. A total prick.
BadgersEscape But that's why you buy Apple! Right?
anyone who begs for credit, after helping stop an out of control fire they purposefully lit doesn't deserve any.
Great video, and glad it got worked out! Have had a few hiccups with Apple products over the years myself but still as loyal as ever.
Getting screwed just got a new meaning. (Owning on Apple?!) I am happy I swope from Mac to PC back in the mid 90th (But I do love the lock and quality of most of their products - When they are mounted and ready.) I guess the reason they gets this types of problem stems from the fact that they really have their focus on the design rather than the funktion of it when you need to (re)install it.
Using steel screws in the kit - $1
Replacing end users iMac - $5k
Well, at least you got a normal manager, and NO they don't do this for everyone.
I had an macbook pro repaired at Apple store,
And when I returned for another problem few months later, I've been told that whoever opened the laptop previously
(they did) caused damage (screws were not in place, and they used electrical tape to "secure parts", tape came undone, causing problems).
and that the logic board replacement would be $900.
Manager then told me that I either opened the laptop myself or that I took it to a third party repair place (false and false),
and that he can't help me.
Fucking figures. It's so disgusting seeing so many, many people with issues and that apple, more often than not, blames the customer.
Im not an apple consumer, never owned anything by apple, never will and this is absolutely fucking disgusting.
Don't get me wrong, in the past I've had some denet customer support from them, but for the last 5+ years their policies have changed for the worse.
Really depends on the manager too.
As for the products, I can't complain - I'm using apple stuff for work and prefer it over PC (i have both). Nothing comes close to Ipad pro + pencil combo in my field.
I laughed OUT loud when he said "too late."
It’s a good thing you took it back immediately for the the cosmetic damage, if something were to happen later they would pin the damage on you. How do I know, I got my MacBook Pro back from a 2nd keyboard replacement, I have no idea how they caused a hairline crack to the part where it says MacBook Pro, but I didn’t report it, and the keyboard broke again, on the 3rd replacement they took my MacBook Pro for repairs, broke the entire display and then they called be it happened due to the hairline crack, I then had to spend hours and 4 days of going back and forth on the phone on the phone explaining that the display was working perfectly before I dropped off and the hairline crack was caused by them and I didn’t report it because to me personally it’s not worth dropping off my MacBook for a dumb cosmetic issue. Anyway they ended repairing it without charging me.
The VESA maker (subcontractor) is probably out business right now
highly unlikely. These kinds of contractors are so low visibility that they are likely not going to suffer much. Also remember: Apple may have just ordered the cheapest components... it wouldn't be the first time - Louis Rossmann shows multiple videos about the poor build quality of many Apple devices.
I'm sure they did exactly what Apple speced out for them to do. I am a tool and die maker. To make a screen brittle like that requires annealing AFTER it's made. It over hardening it when it's made. There might be a spec for a shearable screw for some specific use somewhere. So I'm almost 100% positive it was by design.
It is not only the VESA maker's fault. It is also Apple's fault since they sell it on their official channel without testing it properly. And the services and repair quality are so mind boggling.
hahahaha probably not... they love cheap products...
Highly unlikely. Worst case would be Apple ending the contract with them. And they would have to probably just rename their company just to keep it running.