I met the guy from Apple HQ who is/was the person in charge of AppleCare, he came down to basically tell us we weren’t selling enough. An unhappy man who was very distrustful of users hence the bullshit we see today.
this was awesome for her to recover these people's travel photos BUT, the most wonderful thing was when she recovered photos on an ipad of a hiker who was found dead. The family wanted to see his photos of his last days and anything the photos could tell about his passing and get closure. That was super-amazing! Apple had told that family and the police there was nothing they could do
The more I read these comments, the more angry I get at Apple. If it’s true about the hiker’s IPad, then Apple should be brought up on charges of obstructing a death investigation! Why can’t they be charged? It’s costing the public real money and trauma. I’m sure they put money in the right corrupted politicians pockets to keep it from happening or even being investigated! Shit, I just bought a new 11 Pro. If I saw this blog before hand, I would have seriously considered something else, maybe just as good or better for less money. Now I feel bad (and gullible/stupid) for choosing Apple. Well Apple, there will be a next time and if you don’t clean up your act, I’m giving my business to someone else. I’ll bet this really scares you. Assholes! I’m an alumni of Jessa’s Practical Board Repair school. It is just awesome what she has done and created. A very special person indeed. Well at least I can replace my own screens now, but I still refer customers with bigger issues to Jessa. She’s got to be the only person on earth at her level. Assuming her parents paid for that gold plated education, I wonder what they think? Be nice to them this Christmas Jessa. I had my first and only kid at 62, I was praying every day not to have twins or worse! But I love her to death and wouldn’t want it any other way.
PS: The other big scam is the insurance! I made a legitimate claim and the F’g insurance company sent me a rebuilt POS that never did work right! Why I had to shell out for this new one. Nothing like getting it from both ends at the same time. So no insurance on this phone. Most definitely get a good case for your phone, that’s the best and most effective insurance and it’s only one premium. I manage to drop the thing almost every day. Another Apple scam, build phones that will break on the first drop! SMH.
Bruce Chamberlin Yeah strange isn’t it? Consciously withholding evidence for the purpose of commercial interest would seem very illegal to me. I can’t imagine me doing the same and not going to prison for it. Yeah sorry mister detective but I didn’t want to tell that your victim was in my store and was picked up by somebody in a car, it could hurt my business and I don’t want to ruin the amazing profit of this year, so I said no he wasn’t in my store. Come on, no big deal right? To me that is textbook obstruction, consciously witholding evidence with corrupt intent.
@@brucechamberlin9666 I switched to a Surface Pro last year and haven't looked back. It's a fine machine and the full size USB port on it + no dongles makes me so happy. Dragging myself out of the Apple ecosystem (mobile device wise)
"Money to burn", you say? When she only charges when she recovers the files? The truth probably is that they want you to pay fore more space in iCloud.
You should be using a cloud service anyways. Any electronic can break so backing up 2 hard copies and cloud copy for important files is necessary. But that doesn't change the fact that Apple is scammy as heck. I avoid them and was annoyed I had to use an Apple device for work. It's been a good device but I've had really bad experiences with them in the past.
Yep, I've repaired a few USB memory sticks in my time where the plug has been snapped off, soldering tiny wires to traces with the solder mask scraped off, resulting in extremely grateful people :)
@@JohnDoe-gm5qr the only thing about Apple that I like is their macos operating system. I use that in a hackintosh, but refuse to buy their overpriced devices.
I’m so ashamed of you apple. I’ve used your products for over a decade but I’ve had enough of your 1984 tactics. I don’t like windows and android is not my favorite. But I’ll learn to live with both instead of tolerating your abuse.
Its a cult, they invest in the "image" of Apple more then the products themselves. What does soldering components and putting artificial barrios in the design in order to force more money out of your customers upfront say how they view their customers ? What does intentional design flaws that limit the life of theirs products say how they view the people who keep them a float. Its a status symbol thats more akin to an abusive relationship and you only stay to the degree in much you have respect for your self.
Please consider using Linux as your OS along with your Android phone. KDE Connect is an excellent way to integrate the two. If the couple in the video had been able to use this product backing up would have been as simple as wirelessly transfering all the pictures from the phone to the pc. And the wireless sharing works both directions. Both devices just need to be on the same network and have the application installed. Linux unlike Windows respects your privacy. Give it a try on a live usb or in a virtual machine.
I absolutely hate Apple at this point but I don't think I'll stop using MacOS. iOS has almost always sucked and at least Android is a much better alternative as long as you stick with something like a Pixel. Otherwise, I've been running Linux Mint on a lot of desktops.
HA HA HA HA HA! Apple Customer said laughing a lot! Followed up by "IF YOU CANNOT HELP YOUR CUSTOMERS ACCORDING TO THEIR PROBLEM THEN I WILL SWITCH TO ANDROID AND NEVER LOOK BACK IN BUYING AN APPLE DEVICE BECAUSE IT IS SHIT LIKE THE EMPLOYEES INSIDE APPLE!
The fanatical Apple buyers that'd plunk down $ 1000 + per new phone, crowding into stores to throw money and credit cards at Apple...those heady days could be over, now, as Apple sours loyalists with arrogant, misleading, and way too expensive customer service.
@@gllwsclbrtr Correct. Apple is the one telling their employees what to say and what not to say. I know someone who worked for them. It's a very stressful job my friend quit after becoming a level 2 support. They have all their employees sign an NDA btw.
I left apple products when an hour long video i shot could not be downloaded from the phone until I paid for a monthly cloud service. They were holding my data hostage, and probably violating anti-racketeering laws in the process. This company is predatory, and exploitative, and should be boycotted in my opinion. I will NEVER buy another apple product. EVER! So , it looks like their greed is losing them revenue instead of increasing it.
Yes and no. They’re the worlds first 1 trillion dollar company and they’re currently the most valuable company in the world, so it seems to be working for them. I love apple products but I hate when they do stuff like this
Connect your phone to the computer using usb cable. Unlock the phone. Tap trust on the promt that pops up. If you are using a mac open image capture. on windows open the Microsoft Photos app. Export your video. Windows: support.microsoft.com/en-us/windows/import-photos-and-videos-from-an-iphone-to-pc-2e4e4db4-4c3d-041c-b88f-3ee4358dd95e MacOS: support.apple.com/en-us/HT201302 Exporting videos should not have needed iCloud.
Went through a similar experience, water damaged phone fell in the beach water, wouldn’t turn on , Geek Squad & Apple said they couldn’t fix it... went to a little family phone repair shop in my neighborhood, & a 16 year old kid there fixed it in a week ... those companies just want you to give in your phone (so they can sell it again refurbished) and make you buy a new one
At least the kid could probably save unbacked-up photos you're never likely to be able to take again... (like of pets or people, at least sand all looks the same) I would expect Apple to build me a time machine so I could re-take the photos 50 times.
A lot of it is because the type of person these companies are hiring these days. They won't pay anyone that can actually fix things, so beyond rebooting it or selling you a new one they don't do anything, and they will say nothing can be done so you buy a new one. Lost your photos? Should have got locked into their cloud storage. Even if they wanted to help you, there's no realistic way for them to lay down a plan to teach all these employees how to retrieve data from water damaged phones, most of the employees themselves are nothing more than braindead consumers following a flowchart.
I love Jessa Jones! She defended James Damore when the Google memo leaked. She is an amazing, smart, and logical human being and I personally think we need more people like her in tech.
@@Amixus That is a lie. I believe that excessive unnecessary security such as automatic usb restriction should be opt in, not opt out. As it is today, if you crack your home button, your phone is dead at update because you can't "click home to recover" due to forced usb restriction. That's ridiculous.
You guys are my you tube heroes... why replace when you can repair replace or reuse by upgrading compinents.... hell i had my galaxy note 4 from release till the phone was no longer compatible when 5g only .. then I upgraded to a note 10+ 5G the note4 is used kinda like a tablet for games that will not work with the note 10...
@@rcajavus8141 that I've seen too often especially getting my note 10+ 5G replacing my note 4 I repair before I replace anything that I have the equipment and tools to do it... trying to sell me the over hyped and priced phon... I played with it sales guy made me want to order it on-line without someone getting a commission.. based on sales price...
The nets are not around "apple" factories. The nets are around Foxconn and several other big tech company factories (which are in Taiwan not China by the way). Major companies that use Foxconn -- Acer, Amazon, Apple, Blackberry, Cisco, Dell, Google, HP, Huawei, Intel, Lenovo, Microsoft, Motorola, Nintendo, Sega, Sony, Toshiba, Vizio.... so I mean basically every electronic device you own probably has at least a piece made in their factories.
@@sevaul when Apple is the biggest client and they provided all the equipments foxconn were using to make those phones?... this was Apple's factory and foxconn was the front they rented. they did for years in the one factory in shenzhen. They knew what they did was driving people to kill themselves and ignored it. Then after the news broke in 2010 they had to scatter like roaches. They find new fonts and continued. Just because there were companies using foxconn doesn't mean they were in the same factory nor were they aware and control like Apple.
Molecular biologist gets phone out of toilet then teaches herself to repair phones better than apple and starts a buisness. This woman is a godamn genius.
I'm just impressed someone with that much intelligence was able to unbolt a toilet and take it outside to demo it. I have a friend who is extremely intelligent ( not Einstein smart but he's a smart guy ) he couldn't change the air filter in an old car or any simple task like that, for her to be that smart and have that much common sense puts her at the top of a very small stack!
@@TheWabbit she got a PHD for molecular biologist, thats a high level knowledge, for her unbolt a toilet is like teaching her children about basic biology
@@ghoond1314 that's where you're wrong, usually those with a high level of education can barely do basic tasks such as I explained. I live outside a top college with many extremely intelligent people and let me tell you it's not normal for someone as smart as she is to have lower level skills also.
@@DovidM Technically yes, as there's a difference between saying it can't be done at all. and it's such a long shot you'd have a better chance winning the lottery. But practically speaking they said the odds of it working are so bad that your basically just throwing out that money. which to me is not significantly different then saying it's impossible.
Imagine Louis and Jessa setting up a repair academy together to show big apple boy how support should work! I’d totally take some courses and learn to save more electronics! Thank you guys for all you are doing
The problem is that sooner or later Apple phones (and computers, in time) will be unrepairable and unsalvageable. Apple actually invests more on each new model to make sure they'll get to that point.
@ xn bomb And yet it ~could be very profitable for them. If they got into the data recovery business themselves, they would not only keep customers happy, they'd likely be able to sell them that replacement phone more easily, and would win people over from Android. I myself own an Android, and before that a Windows 8.1 phone and before that a iPhone 3GS. The 3GS only had one thing going for it: thousands of apps(that I would never use). My Nokia Lumia 920 is the best phone I have ever owned, and there was still nothing wrong with it other than there were no more updates being pushed to it since it was so old, and my most used app, Skype, no longer worked on it, so I went to an Andriod because of stuff just like this video reports, and I'll most likely stay with Android until something better comes along.
@@ImpendingJoker No manufacturer that I'm aware of offers services like that because it goes against their bottom line. Regardless of it being another revenue stream, it would directly compete with sales and their push for cloud storage if they offer a comprehensive service like that. I'm not saying your idea is bad in any way, it's just a level of business that modern companies that strive for "all the money" happily sacrifice "customer care" to ensure their bottom line. Especially when they push a mantra that idolizes the latest and greatest over longevity.
kcgunesq well, Apple deserve to be exposed for lying to their customers. Why not? I’m glad Louis posted the video, because those greedy iDiots deserve to suffer. I have an Apple device, but I am NOT looking forward for a new iPhone.
Not only did he post the video. He also posted all of jessas business info in the description. They have the same methodology about apple and both deserve the best.
@@kcgunesq I don't think either of them have to worry about competition. Their biggest competition SHOULD be Apple, but they refuse to do the work that they do. I mean the company that makes the product should be able to service the products they make cheaper than any other 3rd party. Its like Apple doesn't like to make money. Every customer wanting repair that they turn down is lost business. Especially if they don't convince them to buy a new phone. Even if they think a new iPhone is the only solution, they can still buy a used one rather than new from Apple. If they go that route Apple makes no money when someone buys a used Iphone.
ALL companies lie to consumers. Apple is just an easier target because they are so big. If you don't want this issue to effect you then simply back-up your computer/phone/tablet - and then this is a non-issue. Moving on....
1 trillion dollars is no joke, and as scummy as they are on their phone software and all their hardware, their computer operating system is actually way more customizable than windows.... ofc there is no documentation.
Apple: "If we can't do it, no one can." 3rd party: "I can." Apple: "no, you can't." 3rd party: "I can prove it." Apple: "You're banned." Reporter: "Why are you banning people for showing you up?" Apple "..."
@@keefazstudio I can see Apple making a sort of suicide memory incase the memory gets removed from it's original place. Also on a side note, Apple being bad? no! :o
@@lucagiuliani5195 unless it's old and worn out (or a Chinese knock off) there's no reason that should happen, it'll survive being wet just fine unlike an iphone and what are you suggesting then? That the alternative of paying $300 or more for data recovery is better?
@@0xsergy iPhones have also been water resistant since the 7(? from 2016) I believe. I'm not sure what version the couple had, but if you see in the video the screen was cracked anyway, so the water resistance probably wouldn't matter as it could get in through the cracked screen.
Back in the mid 90s I had an apple disk drive that was not working. A certified apple repair shop charged me $100 to tell me it could not be repaired. My uncle cleaned it out with a little wd-40 and it worked perfectly
@@beckham3533 It wouldn't matter if they hired Einstein to be their lead technician at a call center or Genius Bar, because if Einstein doesn't follow their deceptive business model, he would probably get fired or "let go" for some reason. It starts at the top almost always. Only way to change it is to slap Apple in the face with enough lawsuits or stop buying their products as a way to vote with your dollar.
Apple: "You can not recover the pictures and if you want it done by someone else, you are burning money." This brilliant lady: "Not only can I do it, I will only charge you if I am successful." Apple: *surprised pikachu face*
@@allexio There are some in the video that are apple company, and their official view is that they want people to buy a new device instead of paying someone to recover your data.
1,000,000,000,000 $ company , trying to shut down small independent cellphone repair shops that fixed iPhone products , because they just want the customer to buy another expensive iPhone instead of fixing it for less money. It's no secret , it's all over the Internet how they want to rip people off .
@@miguelmedina1991 Not just that but also scaring people into uploading everything to their online storage so they have more data to use, analyse, sell, target ads, and train and test neural networks.
Stories like this make is so incredibly difficult to own an iPhone. For a company so focused on support, it's astonishing how anti-consumer their policies are. Jessa is a BOSS. I had scheduled to take her workshop last year before Covid cancelled everything. Can't wait to finally attend later this year.
The best wake up slap in the face Apple could get is when more people drop them and use other equipment. I am on my last iPhone and also my last Apple computer.
The question is does other companies offer any better support. Yes apple is shitty on repair but who is better currently. I want to purchase products from companies that acutely support their users. I do not know if Samsung, Hawa, Sony ect offer any better support.
@@BAGELMENSK What? I can't even imagine how Macs look, never seen one irl but by the specs I saw online I guess I would laugh at the person owning it considering they spent huge amount of $$$ on underpowered device. Same goes for iPhone. Why get something shitty for 1000e+ when you get get a way better device for 500-700e?
I've hated them since the Apple II. Way overpriced compared to competitors, and if you're a developer they can pull your license without giving any reason and within a week your software will just disappear off every device. Fun times. Actually not, Apple is a big stinking pile of shit.
When in the late 70's I discovered you could not buy after market hardware for the apple computers I refused to buy one and have never bought anything made by apple. If I buy it. It's mine to do with as I wish. I'm certainly not going to buy an iphone that costs apple 200 bucks to produce with slave communist labor. I'm sure you've heard about the anti suicide nets around the top floors of apple manufacturing plants in china.
@@Bri-bn5kt I actually don’t mind. I would have appreciated some facts so I can rethink and change my mind but instead I got some childish stupid “IF YOU DONT LIKE IT FUCK OFF” argument.
@@luvour_8128 Oh no! What will I do now that I failed to change your mind? That... that was my whole life's work! Oh please, overly sensitive stranger on the internet, take pity on me and change your mind! Don't you know my whole existence is validated by your shitty opinion?
I love Apple, but I know first hand their forums and in-store “geniuses”, know absolutely nothing about their products or even IT in practice. It’s actually embarrassing.
my mom had her battery replaced recently (a few months or so) i overheard one of the supposed 'techs' talking to another customer about how basically all the independent and unlicensed repair shops make things worse, etc... sadly, i'm about the only one in my family who believes you should be allowed to, or even know how to fix your techno crap when it breaks, so bullshit like this actually flies with them!
@@Gx5379 Have you watched the CBC report they did on Apple last year? They interviewed Louis, the iFixit headquarters, and even exposed Apple at one of their stores in Toronto via hidden camera.
Having known a couple of these Apple techs, I'm not surprised -- there was always an air of condescension about them and their abilities as opposed to those of a PC programmer and systems engineer. On the other hand, what else could you expect from employees of a company who uses slave labor in China to produce its products.
Wow.... She only asks $300 when she succeeds. That's some straight upfront cost estimation. I would love to have a pc repair done that was so open about it. $300 is well worth it if you lost precious data, or even pictures of a nice vacation trip. I would have thought that recovery of the data was way more expensive than $300.
Guys.....the phone in question was dead....would not power up. The lady’s skill is pretty much in connecting a computer direct to the storage chip, thus bypassing any ‘lock’ and no power problem.
@@gav1903 You'd also need to have spare parts like chipsets, ports, ribbons, and connectors depending on what the issue is. Don't forget, these people are using their own rubbing alcohol, silicons, solder and when use of a heat gun, heat resistant tape to fix these peoples phones as well. Thermal paste as well if separating the cpu from the heatsink. LCD screens just in case the phone has pixel/screen tear issues, or batteries for replacing. All of these are in effect here. 300.00 is a lot, but depending on the parts cost/used... it could very well come to that price point for making recovering the data on a cell phone possible.
@@aravindr4986 its kinda right, but only for "very old" iphones until the iphone 5. The 5s ist still very fast on the newest ios, even for todays standards. I have an iphone 8, but its not really faster than my old 5s in daily use cases like WhatsApp etc.
I used to work for Tier 1 support for Apple in Columbus, OH, under a company called electronic youth that was then renamed due to a horrible reputation. It was the first and only job I have quit due to ethical reasons. I was asked to lie to customers during my training and when I asked them: "Are you telling me I am supposed to lie to the customers?" they said, "No! Just avoid telling them the truth." So here is how the lying was happening. If you called with a known issue that had no official resolution to it, you could not tell them it was a known issue and that there was no resolution to it, even if the customer directly asked you if this was a known issue. Apple would tell you to look up whether they were still under warranty, regular first 3-month or purchased extra warranty (up to 3 years from the date of purchase). You were asked to try and sell it to them, full knowing what their issue was not repairable at that time but not being able to tell them it wasn't. You followed the Apple knowledge base you could show your customers too, but on your side there was a section at the bottom called Apple's Eyes Only, where it told you things you could never tell your customers. As a tech, if you told them, they would send you to court. What is even more messed up is that once you realized you couldn't tell them there was no way to fix the issue currently, they had links to a never-ending set of bogus steps of troubleshooting, designed to make the customer think you were working on their problem, eventually tiring them out so much they would just hang up. Apple was doing this for two reasons. On the one hand, to buy them time so they can find a solution to the issue, which I understand fully, and the other, maybe even more important to them, to never seem like their products were knowingly faulty and they could do nothing about it. It was easy after that to claim, "we were working with the customer on resolving the issue, but they hung up the phone before we could finish." Those circular troubleshooting steps I talked about, could last for hours. I knew of techs that were on the phone over 3 hours. As far as how they treated their employees, the ones in the cubicals and behind the phones, not the hip ones in the clear glass Apple stores, it was horrible. They would only pay you $8.38 an hour, with a promise of 50 cent raise in the first 6 months, which no one ever got. I met tech who worked there for 3 years and still were paid the same as day one. They scheduled you one day for 13 hours straight and the next for 1 or 2 hours, and it changed every week. All of this to say, I am not surprised at all they did this. They are the primary reason I am not in computer repair any more.
@@lukel.5815 $300 repair for a water damage is absurd to be honest! I've cleaned dozens of laptops and charged like 20-30$ including saving the customer data!
👉 Jessa Jones UA-cam channel: ua-cam.com/channels/Pjp41qeXe1o_lp1US9TpWA.html 👉 Jessa Jones' business website: www.ipadrehab.com/ 👉 Jessa Jones' board repair training course: www.ipadrehab.com/index.cfm?Page=Practical-Board-Repair-School Jessa Jones is my good friend and colleague. Please give her channel & business a chance, check her out, and see what she has to say.
I will definitely check you out over on viemo. However when the LTT guys gets float plane fully up running are you considering popping up over there as well?
Shows you what a money grabbing, self centered, egoistic condescending company Apple has become. Not to mention the rip-offs their "geniuses" pull off at their so-called "service centers". . I will never, ever buy anything from this company, just because of how it acts.
Whaaat? The company that has factories in Asia with nets around the building to prevent people jumping to death is evil? Noooooooooooooooooooooooooooooooooooo way.
You do realize that every company that sides with democrats is evil? All they care about is the CCP and having one nation. Anyone and everything to deal with the democrats is purely anti American and disgusting.
@@stinkleaf Apple soldiers their hard drives to the motherboard. All you see are chips. No access to the data once the board dies. At least with Windows you don't have to buy Microsoft hardware.
@NintendoHacker44I also had a 2008 MBP as well. Graphics card fried just outside of the 3-year Apple Care. Black screen. Toast. Went around in circles with customer service. There was a known issue with the card. Message boards were awash with comments re same. I spent hours on the phone with them. I got an offer of a discount. I went ahead and ordered another laptop. Then I noticed that they had not applied the now-disbanded educational discount (which would have been more than the lousy 80 bucks they'd offered). I asked what's up. The rep (bumped up a few levels, to boot) said that it was my choice. Either the 80 bucks or the edu discount. I said, hmm, edu discount (which would have been around 120-150...I can't remember) or 80 bucks? Which one should I choose? I was livid. It's been a full-on hate ever since. I've got a late 2012 iMac that has run like a dog since updating to Mojave. I've got an iPhone 6 that is a piece of garbage. I think they USED to make good products. Now Tim Cook only thinks about policing his platforms for white supremacists, and funding pride parades. It's become a joke of a company.
@NintendoHacker44 I agree, their last batch of macbooks before the USB-C switch still run great, and the the hard drive can be upgraded to the latest gen NVMe drive fairly easily. Quad core i7, 16 GB ram, retina display, and fastest hard-drive available in any laptop, not bad for a 5 year old machine. However, I wouldn't buy the new macbook without any user-replaceable parts.
The Apple statement in response characterizing Jenna's service as "money to burn" is factually wrong statement that is designed and intended to negatively effect the character of Jenna. The statement fits the very legal definition of slander/libel.
@NintendoHacker44 mac book pro from 2008? okay, so when you are doing stuff and it just boggs down because apple has no concept of cooling a cpu then you are getting less than half of your processor power. I'M sure it absolutely cruses when you are watching youtube and checking your email....laughable point bro. But i will say they USED to be good products untill they started smelling their own farts and LIYING to their customers. that is the key point. Buying anything from them in this day and age just says how uninformed people really are. Have fun w/ your Fisher Price, Easy Bake Phone. I will cross my fingers that your data is recoverable when that piece of crap mac book breaks. You arent crap just the device. You probably are a great person but dont keep important data on it and dont use it for anything important. Please.....I like your Name by the way. Bad ass. :-) P.S. So they dropped it in a lake right? they would have been told the same thing if the LCD screen WIRE inside became loose. A fucking wire? wow APPLE SHAME ON YOU>>>>>>>
Holy mother of god! She has a PhD from frickin Johns Hopkins and trained herself to be an Apple repair person. You know what she was clear about learning some transferable skills during her graduate school.
Well, I'm sure that apple says somewhere in the ToS that they reserve the right to ban any account who does "vague thing" so she still kinda got banned by the book, but banning someone in general for offering legit advice is always a sign that the forum is really bad and shouldn't be relied on as it's selectively letting you see what they want.
Andrew Newton you've meant that apple geniuses are few steps down from from serving shakes, fries and burger at fast food restaurant. few steps down on evolution ladder.
Lots of extremely intelligent, talented, and hard working people work at Apple, so this is not really true. Apple also prides themselves on honesty, which is kind of ironic here. I used to work for Apple, and know a lot about their corporate culture. As far as working there goes, the people working at Apple are smart (highest rated tech support for many years in a row), but the people calling the shots have an ugly side. It's really really sad, what this once great company has become. One of the only stances I stand behind is "customer privacy". I was working there when the FBI wanted to get inside of a terrorist's phone to see the inner workings behind these terrorists, and I proudly stood by Apple when they refused to completely undermine their multi million dollar security. People hated Apple then, but I was PROUD. No, Apple isn't going to throw away everyone's privacy, just because they get some bad press. But this hatefulness of the Right to Repair, that's just sad.
@@TheLobotomist-t1 Ironic considering they recently got busted for spying on people through their microphones to "improve siri" regardless of your privacy options. One dude who was tasked with listening to recorded conversations even came forward and talked about just how much of their users' private lives were revealed. Jobs wasn't a saint but ever since he passed away literally any and all innovation at Apple ceased to exist. Stop fooling yourself if you think they care about your privacy. They don't. Just like they don't care anymore about anything but vacuuming your wallet for every last penny. The only thing I will agree with you about is that not every member of Apple staff is an "idiot", like the Rossmann cult would have you believe. For sure, there are morons, but I think it mostly comes down to certain stores, with certain employees, and a great deal of laziness. It wouldn't surprise me if the employees are even tasked with pushing for more expensive repairs regardless of what they actually want to do. This is a common practice in various different businesses.
Data is stored in a non-volatile flash memory, that is why there's a good possibility of getting it recovered. Apple will always give advice that will fatten their bottom line. Edit: Jessa's experience can be summarized by this meme: ua-cam.com/video/o9C9OKMyZng/v-deo.html .
Well if this is to fatten their bottom line, then it fails miserably. Something like this would probably make me switch to Android where I can put all my photos on an SD card, so bye bye new iphone purchase.
@Livid Creature and if you don't have the internet where you're at right now? What if you're in a different country and don't want to pay ridiculous money for cellular internet? iCloud is a convenience, a useful option but not a guaranteed way to keep your data safe. In any case, even if iCloud works, Apple is in the wrong here and keeps spreading false information, so that you keep buying new phones and spending money on iCloud, iCare and other icrap.
@@esadmuric7839 in extreme cases all you need is flash and CPU working where encryption keys are stored. Apple could transfer them to some debugging board and get all the data. Even regular repair shops can transfer flash, CPU, EPROM and baseband to donor board and it would work perfectly without loosing any data.
Canada here. Thank you for doing this. The more the word gets out, the more Apple will have to face the music and realize that changing for the better must come sooner than later.
Unfortunately apple is a billion dollar company and they've been doing this crap since the begining. Their crap buissnes practices have made them loads of money and it isn't stopping soon.
I once answered someone's question about macOS Catalina, and they removed my answer because info about beta software is "confidential". Even though Apple publicly announces beta software.
Yeah, in the molecular biology field, aka academia. Anyone can fix an iphone, there are instructions on the internet. I haven't bought an apple product since they changed firewire to lightning cables or whatever. I like recording music and if I have to keep upgrading tens of thousands of dollars if peripheral equipment just because I got a new laptop it's ridiculous.
It's all about how bad do you want to fix or learn something , if you want it bad enough you will teach yourself .. Ever see the movie the postman ? When kevin takes on the law 8 and he tells the dude , you know why you can't fight ? Because you have nothing to fight for !!
The problem with degrees like this is that there are very few jobs available so you essentially have to relocate to find work. That’s ok if the other spouse has a more easily portable jobs like if they’re a nurse or doctor but if their job is also one that often requires relocating you end up having to pick between your family and your degree. Just aren’t that many job openings in any particular city.
@@syenosis Back in the silicone valley days , college America and several others was just making up degrees and collecting tuition of 75,000 , then when they looked for job placement people was go bag some groceries ETC , or silicone valley folded and the whole industry fell off the planet , but hey the people are still on the hook for the 75,000 plus fees and interest ..the education system is the biggest fraud industry in our lifetime , thanks to the corinthian colleges and the two french men that but it together in America . They got rich super rich and living like kings in france ..
I'm a former police officer turned computer programmer... Shit happens. I was never meant to be a cop, even though I thought I was. And I'm a much better programmer than cop. You end up finding your calling. The greeks called it "Telos".
xoai00 I’m sure Apple knows just as much, if not more. They just don’t care to fix it, so they lie just for u to spend more money. As long as ppl keep buying this shit they will continue to use shady business practices. If u don’t care why would they?
@@puddysauce I'm surprised at how bad UA-camrs are at reading comprehension; *they'd* , past tense, but I guess that's what you get with such a low barrier to entry.
Because in services are hired swappers now, true electronic technicians are very rare. For example yesterday I repair inverter control board costs from authorized seller $400, my costs are $1 transil diode, few cents resistor and 2hr work including unit disassembly and assembly.
How ironic, they told me if my motherboard was damaged I had to buy an entirely new phone because it was "unfixable" so I took their advice and bout a Motorola
“-sacrificed her $100 toilet for her iPhone that costs several times that-“ even if she wrote the iPhone off she wasn’t just going to keep flushing and save the toilet.
You mad? Nobody would pay her if she didn't manage to do it anyway, imagine walking into a shop and them saying I'll try but no promised £300 - deal? She has to offer it that way or she'd have no business lol
@@creepychris420 I've done basic data recovery. Most people who have valuable data will pay you just to try. even most normal data recovery companies my bos would contract for severe cases would charge a basic fee to try and recover the data and some will charge a flat rate regardless of wether or not they even can recover the data or not. these companies make a lot of money.
@@creepychris420 data recovery isn't about deleted data it's about recovering data from devices. that includes recovering data from water damaged devices. you should do some research if the topic interests you. otherwise talking about it as you do makes you seem like a bit of a muppet.
Apple benefits more from pushing product, selling phones, etc. Being able to recover your phone's content also means people are less likely to sign up for apple's backup services, which is another loss for them. Everything Apple is designed to keep attached to their products in every which way. They're trying to treat their products as heroin addiction, basically.
@@nohmekop Potentially. iCloud services are 99c a month for the base plan...which is 50 Gigs, more than enough for hundreds of thousands of photos. Data Recovery is *EXPENSIVE* and Apple could (who am I kidding, totally would) charge an even more premium fee for theirs. Your average Data Recovery service is anywhere between $250-$3,000, typically $1/Gig plus a flat fee for labor, etc. If Apple even went middle of the road (which, of course they wouldn't) that's a LIFETIME of iCloud services. This comes right down to them simply wanting you to pay full price to replace your phone.
I dont think many of their apple care technicians are trained to do this kind of work They try to avoid all repairs and push new devices. Its probable that iPhone motherboard level repair is simply not in the scope of services that apple is able to offer. Changing this, and training their techs would cost a lot of money and would likely mean increasing pay for techs with that expertise. Those factors combined could mean a loss for apple. I doubt it, but its possible
People feel very invested in the idea that there must have been a good reason for spending so much money on their apple device. Of course, not all Apple devices are equally bad or equally over-priced, and people who have been very happy with their Apple devices often still feel the need to defend Apple just out of a very mis-placed sense of loyalty. People are prone to doing this with any major brand, they feel like owning a product from a particular brand makes them a part of that team. Even a brand which actually does make the best products shouldn't be treated as your friend or ally. You never know if they're going to keep making good products, and things often can take a rapid turn for the worse if they get bought by another company. You should always keep an open mind, and don't assume that your product is good or well made just because you haven't had any problems with it.
@@chompchompmaster2885 I have a friend active in the military, Marine Sniper, who has verified this (I won't say his name for his privacy). A woman's breath is more shallow and slow than a man's. Making it so when their glassing down the scope they have less movement. Also, ask any hunter why they don't take their wives hunting. Granted, that's given that the woman and man are trained with the same training regiment and practice. Women have more consistent clusters of shots.
Banned? Your comment is not censored, is it. But of course companies are using our ignorance. Apple is not the only one, printers are famously bad in this regards.
iDidn't Graduate Grade 12..... Construction Worker and Truck Driver are Jobs that iHave done, among others..... You know that guy that murika calls it's BFF and iT's name is bibi 'Meleikowsky"? He's not a 'Semite'(whatever that IS, eh) he belongs to the Gentiles' ARYAN R1a Y-DNA Haplogroup. There Will Be a HUGE Price for 'murika' to PAY!
Does Google do data recovery? Does Samsung? Does OnePlus? Which manufacturers do that? I have never heard anyone would do that and I most definitely wouldn't blame them for not doing that. If I drop my phone to the bottom of the lake and lose data, it is my fault. Or is this just anti-Apple propaganda? E: typo (claim-> blame)
@@Frank72364Sure, a company shouldn't be expected to do data recovery based on their business model they are free to choose, however, a company would have a better appreciation by their customers if they didn't outright lie to them and even steered their customers in the direction of some other company that does do data recovery. It may 'seem' counter productive to Apple to suggest to their customers that data can be retrieved by giving money to someone else and not just buying a new phone, but in the long run, I would personally be more loyal to a company that is willing to give their customers the best advice that they can and recommend that company to everyone I know, and I'm sure others would feel that way too. As it is now, I am loyal to no specific phone manufacturer, and just buy whatever phone that fills my needs, and isn't too expensive. It doesn't have to be that way.
Mike S and which company that would be? Which company would know or recommend company who does data recovery? What was the lie you are talking about? Where did Apple lie?
@@Frank72364 Apple is far worse than Samsung for tech support. I say this as a Samsung user whose family is predominantly Apple users. Apple designs for convenience and linking all devices through their cloud. This promotes sales of their own products across multiple platforms that they try to keep exclusive to Apple software because if someone invests they'll see it's a pain in the ass to then switch, which means they're more likely to remain a loyal customer because switching is too difficult or inconvenient. They start off seeming innocent but their support is minimal at best, if you arent buying new you're a second priority, and they deliberately discourage switching or cross-platforming. I wont use then because they care about wallets, not customers.
Nicholas Breecher I don’t know how is that related to this topic but how is Samsung better than Apple with their support? That is interesting claim because studies show it is not true. Ofc that can be just your experience, every case is different. I have never had any problems with Apple support. But I have never had any problems with my Apple devices or services either. I once changed the bottom part to my laptop and everything went perfectly. That is my only experience with Apple support. Couldn’t be more happy it.
@@GhettoArabSage actually thats not true. Yes that happens but this DOES NOT apply to this situation. Also if apple did repair her products things like Cydia-holes would not exist.
No, she cannot. When you go to a forum owned by a company, it's like being invited to someone's house. The owner is free to ask you to leave for any or no reason at all.
I have been working with apple for years now and their only response to repair is "Buy a new one" Apple has no care for the customer only for the money for a new electronic device. They even purposely make their electronics difficult to repair. yes they make a beautiful elegant system, only they charge too much and offer no support.
Should maybe boycott their products if they have that attitude. I had an iPhone 4 once and dropped it in water. After that got a Samsung Galaxy Note 3 and have used Android ever since.
@@peturdasda6970 Apple: *bans woman not connected to Apple for successfully helping people with their Apple products when Apple refuses to do anything* "well samsung charges $200 to switch display" Will you shut up lmao
The irony is at the next level for Apple. They have gone full Sith Anakin at this point. They became the very entity they tried to destroy in their 1984 commercial.
Wow $300 . I had a company recover data from usb key.. and it costed me $550 I was expecting $2000 to 5000k . I would live to remember her number for future use
Some images are priceless especially those of loved ones who have passed away. For Apple to say it means nothing to them is a slap in the face. God bless this woman for helping people who have nowhere else to go.
makeminefreedom Borderline criminal given what data recovery could mean to someone. Actually, considering data could be used in criminal investigations, it would be criminal of Apple to deny the ability to recover data.
hey, while their official tech support does kinda suck, at least they feature the working answers from rando users that have a fix instead of banning them.
On Microsoft's support site: Person: "How do I do X? I've tried the generic solutions here, but they don't work" Microsoft MVP: "Try the generic solutions here that you've already tried" (Marked as answer)
i've always used microsoft and never needed their support forums cause everyone in the windows community is helpful. but apple and apple staff can eat shit and die cause they're all the cancer of society.
@@MsMadLemon Problem is that criticism is not fair. That criticism is there just because it is about Apple. It is cool thing to hate Apple. You don't see people crying when OnePlus doesn't recover data from phone someone broke. Data recovery is just not something Apple (or OnePlus) offer. You can't get that service from Apple (or from OnePlus).
I've been doing IT for a well known non-profit organization. Trying to keep the apple devices squared away has been nothing but a headache. I used to love apple. Now, not only will I have nothing to do with them, I tell all my users that I simply will not support their devices. I've also recommended (repeatedly) to the board of directors how costly apple devices are, not only to buy, but to upkeep. And soldered RAM! I haven't seen such innovation since I was a kid in the 90's. Cuddle up to Linux. You'll be glad you did.
It would be funny if it didn’t infuriate me because it is true. I try to convey important information to people about what is happening in the world and Apple makes it as hard as possible . It’s like the computer knows what you are doing and is working against you.
I have problems every time I get a new update and about the time I get things figured out again they update and change something else. It's like having to share a computer with your co-workers and there is always some clown that always has to play around and screw with the desktop.
I don't regret buying this MacBook Air I am on now. Beautiful sleek design, feels good and boots up in seconds. I guess many of the problem machines followed this one. I take care of it and now use a desktop Lenovo for home-based work. The Samsung mobiles and others are wonderful and do everything I could ever wish to do with a phone, including an acceptable handy-camera.
My old Apply 2e is catching Dust somewhere in my Basement alongside my Atari, NES, SNES and other old Stuff. I can take any of them out of my basement, blow the Dust away, throw them against a Wall and they will still run. Apple was selling good Products, even they where always more expensive, but that was like Ages ago.
5 років тому+8
@@parratt-world They have all been shit. Ever since the 80's. Mac owners merely tell themselves they like the shit performing @ half the speed for double the price, because it looks good. That's like marrying a gold digger who never fucks you, only cooks half of the time, but uses your money like she fucks you twice a day & cooks 3 times a day. They literally pay twice as much for half the performance. There just is NO!!! justifying it. I don't care WHAT!!! anyone says, Mac owners are by FAR!!! the dumbest individuals I know regarding technology purchases. I'm even including Africa with their cellphone & satellite TV installations on the roofs of their shacks here too.
I never bought a apple product for myself.. but my wife loves apple.. so I got her the iPhone, iPad and AppleTV.. I have to say the AppleTV is really good.. the rest I don't care about..
My followup: ua-cam.com/video/_b3tnN7AtkI/v-deo.html
Good followup
What a pleasant lady Jesse is, thank you for sharing this, Louis!
@@Flaakk youtube collects the data. his viewership (last i heard) was .3% female or something like that. it's just a fact, not an opinion
"Not unless you have money to burn." Oh the irony. Buying iphone is already burning money.
I met the guy from Apple HQ who is/was the person in charge of AppleCare, he came down to basically tell us we weren’t selling enough. An unhappy man who was very distrustful of users hence the bullshit we see today.
Apple bricked my son's iPhone 6. Took it to the Apple store. Their advice was to get a new phone.
We did...an Android.
Noice 😃👍👍
nice
Im not an apple supporter, but it looks like you dont want to state why they bricked it lmao
@@Pedro13542 Probably Error 53
Did u throw the phone in the representatives face before u left the store?
BTW, we made it to 800,000 subscribers. Thank you so much to all of you who have made this possible.
Louis Rossmann , Brother Louis! Congrats on your 800k subscribers!
Thank you a million for all the hard and amazing work you do every single day!
Louis Rossmann @9:03 I would pay good money to see you do that to Apple 🍏
GOOD MONEY!!! 💰💵💴💰
Thank you for the great content and being a leader in your industry who actively looks out for consumer rights
U will hit the million soon
She's amazing both of you are 🙌
this was awesome for her to recover these people's travel photos BUT, the most wonderful thing was when she recovered photos on an ipad of a hiker who was found dead. The family wanted to see his photos of his last days and anything the photos could tell about his passing and get closure. That was super-amazing! Apple had told that family and the police there was nothing they could do
The more I read these comments, the more angry I get at Apple. If it’s true about the hiker’s IPad, then Apple should be brought up on charges of obstructing a death investigation! Why can’t they be charged? It’s costing the public real money and trauma. I’m sure they put money in the right corrupted politicians pockets to keep it from happening or even being investigated! Shit, I just bought a new 11 Pro. If I saw this blog before hand, I would have seriously considered something else, maybe just as good or better for less money. Now I feel bad (and gullible/stupid) for choosing Apple. Well Apple, there will be a next time and if you don’t clean up your act, I’m giving my business to someone else. I’ll bet this really scares you. Assholes! I’m an alumni of Jessa’s Practical Board Repair school. It is just awesome what she has done and created. A very special person indeed. Well at least I can replace my own screens now, but I still refer customers with bigger issues to Jessa. She’s got to be the only person on earth at her level. Assuming her parents paid for that gold plated education, I wonder what they think? Be nice to them this Christmas Jessa. I had my first and only kid at 62, I was praying every day not to have twins or worse! But I love her to death and wouldn’t want it any other way.
PS: The other big scam is the insurance! I made a legitimate claim and the F’g insurance company sent me a rebuilt POS that never did work right! Why I had to shell out for this new one. Nothing like getting it from both ends at the same time. So no insurance on this phone. Most definitely get a good case for your phone, that’s the best and most effective insurance and it’s only one premium. I manage to drop the thing almost every day. Another Apple scam, build phones that will break on the first drop! SMH.
some would call that obstruction of justice
Bruce Chamberlin Yeah strange isn’t it? Consciously withholding evidence for the purpose of commercial interest would seem very illegal to me.
I can’t imagine me doing the same and not going to prison for it. Yeah sorry mister detective but I didn’t want to tell that your victim was in my store and was picked up by somebody in a car, it could hurt my business and I don’t want to ruin the amazing profit of this year, so I said no he wasn’t in my store. Come on, no big deal right?
To me that is textbook obstruction, consciously witholding evidence with corrupt intent.
@@brucechamberlin9666 I switched to a Surface Pro last year and haven't looked back. It's a fine machine and the full size USB port on it + no dongles makes me so happy. Dragging myself out of the Apple ecosystem (mobile device wise)
"Money to burn", you say? When she only charges when she recovers the files?
The truth probably is that they want you to pay fore more space in iCloud.
They want you to buy more products
Yeah, they want you to buy a whole new device and they use your data recovery question to try and up sell you a new phone, desktop or tablet.
You should be using a cloud service anyways. Any electronic can break so backing up 2 hard copies and cloud copy for important files is necessary. But that doesn't change the fact that Apple is scammy as heck. I avoid them and was annoyed I had to use an Apple device for work. It's been a good device but I've had really bad experiences with them in the past.
Gaslighting works in the big picture.
one of the best feelings in the world is when you fix someone's device after they are hopeless and turned down by everyone.
ikrrr
especially turned down by the multi billion dollar company that manufactures it...
Yep, I've repaired a few USB memory sticks in my time where the plug has been snapped off, soldering tiny wires to traces with the solder mask scraped off, resulting in extremely grateful people :)
@@nickdvorchak1534 I just wish more people would boycott Apple. They make nice devices but leave you SOL when it comes to repairing them
@@JohnDoe-gm5qr the only thing about Apple that I like is their macos operating system. I use that in a hackintosh, but refuse to buy their overpriced devices.
I’m so ashamed of you apple. I’ve used your products for over a decade but I’ve had enough of your 1984 tactics. I don’t like windows and android is not my favorite. But I’ll learn to live with both instead of tolerating your abuse.
Its a cult, they invest in the "image" of Apple more then the products themselves. What does soldering components and putting artificial barrios in the design in order to force more money out of your customers upfront say how they view their customers ? What does intentional design flaws that limit the life of theirs products say how they view the people who keep them a float. Its a status symbol thats more akin to an abusive relationship and you only stay to the degree in much you have respect for your self.
Please consider using Linux as your OS along with your Android phone. KDE Connect is an excellent way to integrate the two. If the couple in the video had been able to use this product backing up would have been as simple as wirelessly transfering all the pictures from the phone to the pc. And the wireless sharing works both directions. Both devices just need to be on the same network and have the application installed. Linux unlike Windows respects your privacy. Give it a try on a live usb or in a virtual machine.
@@nobodylmportant There's a lot of reasons to use Linux. Absolutely agree. More power to the Penguin!
Penguin Power!
I absolutely hate Apple at this point but I don't think I'll stop using MacOS. iOS has almost always sucked and at least Android is a much better alternative as long as you stick with something like a Pixel. Otherwise, I've been running Linux Mint on a lot of desktops.
Customer: “I’m having trouble with my phone”
Apple customer service: “Have you tried buying a new phone?”
They said yes, we got an Android.
HA HA HA HA HA! Apple Customer said laughing a lot! Followed up by "IF YOU CANNOT HELP YOUR CUSTOMERS ACCORDING TO THEIR PROBLEM THEN I WILL SWITCH TO ANDROID AND NEVER LOOK BACK IN BUYING AN APPLE DEVICE BECAUSE IT IS SHIT LIKE THE EMPLOYEES INSIDE APPLE!
The fanatical Apple buyers that'd plunk down $ 1000 + per new phone, crowding into stores to throw money and credit cards at Apple...those heady days could be over, now, as Apple sours loyalists with arrogant, misleading, and way too expensive customer service.
@@awakenedsoul2638 The employees aren't shit, apple is, apple would be a hell of a lot better if it didn't tell it's employees to be shit.
@@gllwsclbrtr Correct. Apple is the one telling their employees what to say and what not to say. I know someone who worked for them. It's a very stressful job my friend quit after becoming a level 2 support. They have all their employees sign an NDA btw.
I left apple products when an hour long video i shot could not be downloaded from the phone until I paid for a monthly cloud service. They were holding my data hostage, and probably violating anti-racketeering laws in the process.
This company is predatory, and exploitative, and should be boycotted in my opinion. I will NEVER buy another apple product. EVER!
So , it looks like their greed is losing them revenue instead of increasing it.
Yes and no. They’re the worlds first 1 trillion dollar company and they’re currently the most valuable company in the world, so it seems to be working for them. I love apple products but I hate when they do stuff like this
Connect your phone to the computer using usb cable. Unlock the phone. Tap trust on the promt that pops up. If you are using a mac open image capture. on windows open the Microsoft Photos app. Export your video.
Windows: support.microsoft.com/en-us/windows/import-photos-and-videos-from-an-iphone-to-pc-2e4e4db4-4c3d-041c-b88f-3ee4358dd95e
MacOS: support.apple.com/en-us/HT201302
Exporting videos should not have needed iCloud.
@@MarvinTurner Yes it is possible in this way, but when someone spends a fortune for a phone, it should support limitless wireless transfer .
nah, their target demographic is stupid people. There are a lot of them around...
Went through a similar experience, water damaged phone fell in the beach water, wouldn’t turn on , Geek Squad & Apple said they couldn’t fix it... went to a little family phone repair shop in my neighborhood, & a 16 year old kid there fixed it in a week ... those companies just want you to give in your phone (so they can sell it again refurbished) and make you buy a new one
yup
At least the kid could probably save unbacked-up photos you're never likely to be able to take again... (like of pets or people, at least sand all looks the same) I would expect Apple to build me a time machine so I could re-take the photos 50 times.
A lot of it is because the type of person these companies are hiring these days. They won't pay anyone that can actually fix things, so beyond rebooting it or selling you a new one they don't do anything, and they will say nothing can be done so you buy a new one. Lost your photos? Should have got locked into their cloud storage. Even if they wanted to help you, there's no realistic way for them to lay down a plan to teach all these employees how to retrieve data from water damaged phones, most of the employees themselves are nothing more than braindead consumers following a flowchart.
Yup. Or they take it apart, clean them up and use them in newer phones. Nobody knows if 1 piece came from another phone anyways.
I love Jessa Jones! She defended James Damore when the Google memo leaked. She is an amazing, smart, and logical human being and I personally think we need more people like her in tech.
Anyone who has a brain defends James Damoore. His memo was the exact opposite of sexist just noone bothered to read it.
Thanks :)
She is not as smart as you think. She wants to force company's to release tools for decrypting devices.
@@Amixus That is a lie. I believe that excessive unnecessary security such as automatic usb restriction should be opt in, not opt out. As it is today, if you crack your home button, your phone is dead at update because you can't "click home to recover" due to forced usb restriction. That's ridiculous.
Need more level headed tech mommies
Louis Rossmann and Jessa Jones are the face of the today's world. Repair, reuse and save the planet. Way to go guys!! Love you both!!
But the guy in black turtleneck said Apple is the best. I am confused!!! :D
You guys are my you tube heroes... why replace when you can repair replace or reuse by upgrading compinents.... hell i had my galaxy note 4 from release till the phone was no longer compatible when 5g only .. then I upgraded to a note 10+ 5G the note4 is used kinda like a tablet for games that will not work with the note 10...
Save the world? Lmfao. Dude, they just repair electronics.
@@rcajavus8141 that I've seen too often especially getting my note 10+ 5G replacing my note 4 I repair before I replace anything that I have the equipment and tools to do it... trying to sell me the over hyped and priced phon... I played with it sales guy made me want to order it on-line without someone getting a commission.. based on sales price...
@@rcajavus8141 apple is the best in convincing stupid people that their products are actually worth the cost 🤣
Apple factory in China has to have nets to prevent their employees from jumping off the building. What do you expect?
All these nets and I still can’t catch feeling
The nets are not around "apple" factories. The nets are around Foxconn and several other big tech company factories (which are in Taiwan not China by the way). Major companies that use Foxconn -- Acer, Amazon, Apple, Blackberry, Cisco, Dell, Google, HP, Huawei, Intel, Lenovo, Microsoft, Motorola, Nintendo, Sega, Sony, Toshiba, Vizio.... so I mean basically every electronic device you own probably has at least a piece made in their factories.
"employees"
slaves*
@@sevaul when Apple is the biggest client and they provided all the equipments foxconn were using to make those phones?... this was Apple's factory and foxconn was the front they rented. they did for years in the one factory in shenzhen. They knew what they did was driving people to kill themselves and ignored it. Then after the news broke in 2010 they had to scatter like roaches. They find new fonts and continued. Just because there were companies using foxconn doesn't mean they were in the same factory nor were they aware and control like Apple.
@@nhankhuu5643 I still can't believe people think that big tech companies care for people at all
Why I support “Right to Repair” !!!
Molecular biologist gets phone out of toilet then teaches herself to repair phones better than apple and starts a buisness.
This woman is a godamn genius.
She's a genius unlike the self proclaimed ones in Apple stores.
like she wasn't before she even knew what an iphone was... lol
I'm just impressed someone with that much intelligence was able to unbolt a toilet and take it outside to demo it. I have a friend who is extremely intelligent ( not Einstein smart but he's a smart guy ) he couldn't change the air filter in an old car or any simple task like that, for her to be that smart and have that much common sense puts her at the top of a very small stack!
@@TheWabbit she got a PHD for molecular biologist, thats a high level knowledge, for her unbolt a toilet is like teaching her children about basic biology
@@ghoond1314 that's where you're wrong, usually those with a high level of education can barely do basic tasks such as I explained. I live outside a top college with many extremely intelligent people and let me tell you it's not normal for someone as smart as she is to have lower level skills also.
8:00 "Not unless you have money to burn".
Well I'm using your products...
Lol
That is also inconsistent with saying that there is no way to recover the data.
@@DovidM Technically yes, as there's a difference between saying it can't be done at all. and it's such a long shot you'd have a better chance winning the lottery.
But practically speaking they said the odds of it working are so bad that your basically just throwing out that money. which to me is not significantly different then saying it's impossible.
@@CrossRoadsOfTime Lol but the odds aren't that bad, it was a flat lie.
HA HA fucking NAILED it
Imagine Louis and Jessa setting up a repair academy together to show big apple boy how support should work! I’d totally take some courses and learn to save more electronics! Thank you guys for all you are doing
The problem is that sooner or later Apple phones (and computers, in time) will be unrepairable and unsalvageable. Apple actually invests more on each new model to make sure they'll get to that point.
They'd just implement more 'screw you' functionality that they'd have to fight. Go Android or go home. You'd be better off with a windows phone.
Apple would send a herd of lawyers and hit men after them. This is very big money. Very big!
Yep, here we are. We have reached the moment in history where 'impossible' is now a synonym for 'not profitable for us'.
@
xn bomb And yet it ~could be very profitable for them. If they got into the data recovery business themselves, they would not only keep customers happy, they'd likely be able to sell them that replacement phone more easily, and would win people over from Android. I myself own an Android, and before that a Windows 8.1 phone and before that a iPhone 3GS. The 3GS only had one thing going for it: thousands of apps(that I would never use). My Nokia Lumia 920 is the best phone I have ever owned, and there was still nothing wrong with it other than there were no more updates being pushed to it since it was so old, and my most used app, Skype, no longer worked on it, so I went to an Andriod because of stuff just like this video reports, and I'll most likely stay with Android until something better comes along.
Impossible.
That has ALWAYS been synonymous. Especially since Tim Cooke took over Apple.
Tim Cooke is purposefully destroying Crapple from the inside.
@@ImpendingJoker No manufacturer that I'm aware of offers services like that because it goes against their bottom line. Regardless of it being another revenue stream, it would directly compete with sales and their push for cloud storage if they offer a comprehensive service like that. I'm not saying your idea is bad in any way, it's just a level of business that modern companies that strive for "all the money" happily sacrifice "customer care" to ensure their bottom line. Especially when they push a mantra that idolizes the latest and greatest over longevity.
Very well said
Louis - You are a first class guy for not only publicizing this, but for posting it on your channel.
kcgunesq well, Apple deserve to be exposed for lying to their customers. Why not? I’m glad Louis posted the video, because those greedy iDiots deserve to suffer. I have an Apple device, but I am NOT looking forward for a new iPhone.
Not only did he post the video. He also posted all of jessas business info in the description. They have the same methodology about apple and both deserve the best.
@@PerfectBurn101 I agree. My point was just that I appreciated Louis not worrying about her being a competitor.
@@kcgunesq I don't think either of them have to worry about competition. Their biggest competition SHOULD be Apple, but they refuse to do the work that they do. I mean the company that makes the product should be able to service the products they make cheaper than any other 3rd party. Its like Apple doesn't like to make money. Every customer wanting repair that they turn down is lost business. Especially if they don't convince them to buy a new phone. Even if they think a new iPhone is the only solution, they can still buy a used one rather than new from Apple. If they go that route Apple makes no money when someone buys a used Iphone.
Quit buying Apple products, and this problem will fix itself.
...Or you could just be responsible and back up your phone... regardless of brand.
@@AngelArsFoundation the point of this video is that apple is lying to their consumers.
ALL companies lie to consumers. Apple is just an easier target because they are so big. If you don't want this issue to effect you then simply back-up your computer/phone/tablet - and then this is a non-issue. Moving on....
@@AngelArsFoundation not all lie as badly as Apple.
Not really. Microsoft and others are constantly opposing the right to repair.
Apple is in the business to sell new product and not repair. Bravo to Jessa, your business is about to explode. All the Best!
"your business is about to explode" in the sense that some Apple Ninjas are gonna put some iBomb® under her desk because she's telling too much
@@Dr_Hax her* she's*
@@MeruXYZ yeah i'm not smart with english pronouns
If the right to repair act doesn’t pass, it’s only gonna get harder to make repairs
And people still defend Apple, absolute joke of a company
@@Jack-00 EEEEH xd
Damned sheeps huh? smfh
Ihavenoidea sorry mr Android
1 trillion dollars is no joke, and as scummy as they are on their phone software and all their hardware, their computer operating system is actually way more customizable than windows.... ofc there is no documentation.
@@Jack-00 They make good phones? Since when? Lol
Apple: "If we can't do it, no one can."
3rd party: "I can."
Apple: "no, you can't."
3rd party: "I can prove it."
Apple: "You're banned."
Reporter: "Why are you banning people for showing you up?"
Apple "..."
Apple: YOU ARE BANNED FROM TALKING AND MAKING VIABLE ARGUMENTS AND PROVING US WRONG!
If we can't fix it, we'll fix it so nobody can't
Lesson learned, never ever do business with an unreliable counter party. Unreliable counter party number 1: APPLE
Avoid them like the plague!!!
@@walhalladome5227 Hah. Just wanted to type same kind of response! Well, there comes a day once when someone bans Apple...
@@keefazstudio I can see Apple making a sort of suicide memory incase the memory gets removed from it's original place.
Also on a side note, Apple being bad? no! :o
Can't they just save the pic in the SD Card?
Oh wait...
Mate, that killed me lol. 🤣
Then microsd got corrupted and bye bye data
@@lucagiuliani5195 unless it's old and worn out (or a Chinese knock off) there's no reason that should happen, it'll survive being wet just fine unlike an iphone and what are you suggesting then? That the alternative of paying $300 or more for data recovery is better?
Or just be waterproof like all new top end phones are. S9s go like 15 feet without damages. Most phones can do 5 feet tho, no prob
@@0xsergy iPhones have also been water resistant since the 7(? from 2016) I believe. I'm not sure what version the couple had, but if you see in the video the screen was cracked anyway, so the water resistance probably wouldn't matter as it could get in through the cracked screen.
Back in the mid 90s I had an apple disk drive that was not working. A certified apple repair shop charged me $100 to tell me it could not be repaired.
My uncle cleaned it out with a little wd-40 and it worked perfectly
Hank Hill approves this message (y)
Why did you pay when they did not fix it?
I watched it last night on CBC - and I couldn't help but think of you Louis.
KiltedTim: "Louis Rossman is a fraud. He can't even fix anything."
Louis, I respect you for how you treat other people's contact. You report it. You don't give it a twist and make it about you. Thank you.
I love her DIY attitude towards electronics!
@@mrspoopy3227 XD, mate you got some issues
@@ArranAsh No, not 'some issues', it's "SOME SERIOUS FUCKING ISSUES".
lul.
Mr Spoopy = Apple interrogator & hitman confirmed.
@@mrspoopy3227 Not with that attitude!
PhD Scientist vs. "Genius" Bar.
Most one sided fight ever.
If only apple hired actual competent people who knew a thing or two instead of people who just read the script they were given
@@beckham3533 It wouldn't matter if they hired Einstein to be their lead technician at a call center or Genius Bar, because if Einstein doesn't follow their deceptive business model, he would probably get fired or "let go" for some reason. It starts at the top almost always. Only way to change it is to slap Apple in the face with enough lawsuits or stop buying their products as a way to vote with your dollar.
most underrated comment
Apple: "You can not recover the pictures and if you want it done by someone else, you are burning money."
This brilliant lady: "Not only can I do it, I will only charge you if I am successful."
Apple: *surprised pikachu face*
Do surprised pikachus lobby congress to ban third party repair service?
Apple Manager : "But that is not how it works!"
Don't soil Pikachu with Apple....
It's more "raging german kid".
Apple are actually pure evil... along with anyone who works for them.
They're not suprised, they know full well that they can recover them.
Instead they get angry , and do what they can to shut down their business
yup most companies are no good for anything . they're greedy . the lady in this video seems like a truly good person :))
8:03 "Not unless you have money to burn." That's ironic, coming from an Apple employee...
Having money to burn is my idea of buying an apple product.
but I didn't see anything in that post that identified him as an apple employee... it's a forum, ayone can post there... this seems really stupid...
@@allexio There are some in the video that are apple company, and their official view is that they want people to buy a new device instead of paying someone to recover your data.
Was not an Apple employee
TheIceWarrior wasn’t an apple employee, was someone from the community
They don't want to admit that it's all about the money
1,000,000,000,000 $ company , trying to shut down small independent cellphone repair shops that fixed iPhone products , because they just want the customer to buy another expensive iPhone instead of fixing it for less money. It's no secret , it's all over the Internet how they want to rip people off .
Santa is a elaborate scheme to promote unnecessary spending
@@miguelmedina1991 Not just that but also scaring people into uploading everything to their online storage so they have more data to use, analyse, sell, target ads, and train and test neural networks.
What is there to admit? A 10 yo can figure it out in 2 minutes.
Stories like this make is so incredibly difficult to own an iPhone. For a company so focused on support, it's astonishing how anti-consumer their policies are.
Jessa is a BOSS. I had scheduled to take her workshop last year before Covid cancelled everything. Can't wait to finally attend later this year.
The best wake up slap in the face Apple could get is when more people drop them and use other equipment.
I am on my last iPhone and also my last Apple computer.
same
That's already happening, people are no longer buying their products! I also stopped using apple.
The question is does other companies offer any better support. Yes apple is shitty on repair but who is better currently. I want to purchase products from companies that acutely support their users. I do not know if Samsung, Hawa, Sony ect offer any better support.
You will love having 2 mouse buttons.
@@BAGELMENSK What? I can't even imagine how Macs look, never seen one irl but by the specs I saw online I guess I would laugh at the person owning it considering they spent huge amount of $$$ on underpowered device. Same goes for iPhone. Why get something shitty for 1000e+ when you get get a way better device for 500-700e?
I have refused to buy their proprietary crap for literally decades.
I've hated them since the Apple II. Way overpriced compared to competitors, and if you're a developer they can pull your license without giving any reason and within a week your software will just disappear off every device. Fun times. Actually not, Apple is a big stinking pile of shit.
Cool story
I won't buy their products either and for the same reason. If I need a UNIX OS I'll use anything but Apple and their proprietary file formats.
When in the late 70's I discovered you could not buy after market hardware for the apple computers I refused to buy one and have never bought anything made by apple. If I buy it. It's mine to do with as I wish. I'm certainly not going to buy an iphone that costs apple 200 bucks to produce with slave communist labor. I'm sure you've heard about the anti suicide nets around the top floors of apple manufacturing plants in china.
100% AGREE!! I've been Anti Apple from the Beginning!! What ticks me off now is the rest of the Big Tech going Proprietary too!! (Microsoft!!!)
Apple probably has an internal flow chart where all choices eventually lead to buying a NEW Apple product.
And with the most extra services like back-ups in the cloud.
Best comment I've seen in awhile😂👍
Who wants to see this as a hilarious voice dub of Sheldon's friendship algorithm?
@Repomeister but the option of buy android just leads to buying a new apple product. :P
Except that I bypass that flowchart and ends up not buying one at all.
I've always been against Apple and u just confirmed my hatred towards them. Thank you
But why “hatred”? I mean a dislike - okay.. but “hatred”
@@luvour_8128 Lots of reasons for that....There are many videos this this channel itself that will prove it..
@@luvour_8128 Because they deserve HATRED. If you don't like it, take your overly sensitive candy ass off the internet.
@@Bri-bn5kt I actually don’t mind. I would have appreciated some facts so I can rethink and change my mind but instead I got some childish stupid “IF YOU DONT LIKE IT FUCK OFF” argument.
@@luvour_8128 Oh no! What will I do now that I failed to change your mind? That... that was my whole life's work! Oh please, overly sensitive stranger on the internet, take pity on me and change your mind! Don't you know my whole existence is validated by your shitty opinion?
8:03 "not unless you have money to burn"
Even though they only charge you if they recover your data.
Isn't Apple giving false/misleading information about data recovery ??
Right that's what I was thinking?
Apple loyalists, this proves that Apple official forums are not very reliable and that other people are there to REALLY help you.
"Lalala...I can't hear you..."
I love Apple, but I know first hand their forums and in-store “geniuses”, know absolutely nothing about their products or even IT in practice. It’s actually embarrassing.
my mom had her battery replaced recently (a few months or so)
i overheard one of the supposed 'techs' talking to another customer about how basically all the independent and unlicensed repair shops make things worse, etc...
sadly, i'm about the only one in my family who believes you should be allowed to, or even know how to fix your techno crap when it breaks, so bullshit like this actually flies with them!
JF F When I say Apple, I mean their products - like I said, their geniuses know absolutely nothing it seems.
@@Gx5379 Have you watched the CBC report they did on Apple last year? They interviewed Louis, the iFixit headquarters, and even exposed Apple at one of their stores in Toronto via hidden camera.
legit use for Gabs Dissenter browser plugin is to bomb the apple forums with info on how to repair product.
Show me how.
I can see a great use for custom text stream deck buttons for such an occasion
Dissenter won the Internet
Having known a couple of these Apple techs, I'm not surprised -- there was always an air of condescension about them and their abilities as opposed to those of a PC programmer and systems engineer. On the other hand, what else could you expect from employees of a company who uses slave labor in China to produce its products.
Proudly watching this on my Android.
Watching on my 144hz screen laptop with a rtx2060 is so nice compared to the macbook
f f also much more expensive.
For sure! Any android with a microsd. Set photos to save to microsd. Phone = dead? Just pop out the card and it's there. So simple.
f f peasant
Shamefully replied with my iPad
Wow.... She only asks $300 when she succeeds. That's some straight upfront cost estimation. I would love to have a pc repair done that was so open about it.
$300 is well worth it if you lost precious data, or even pictures of a nice vacation trip. I would have thought that recovery of the data was way more expensive than $300.
It's a heck of a lot cheaper to do it yourself.... as everything is...
If you want something done, learn to do it yourself.
Who stores things in their phone? No cloud or desktop backups?
@Ty Thomas Boxing Training Good luck trying to unlock an iPhone with your recovery software.
Guys.....the phone in question was dead....would not power up. The lady’s skill is pretty much in connecting a computer direct to the storage chip, thus bypassing any ‘lock’ and no power problem.
@@gav1903 You'd also need to have spare parts like chipsets, ports, ribbons, and connectors depending on what the issue is.
Don't forget, these people are using their own rubbing alcohol, silicons, solder and when use of a heat gun, heat resistant tape to fix these peoples phones as well.
Thermal paste as well if separating the cpu from the heatsink.
LCD screens just in case the phone has pixel/screen tear issues, or batteries for replacing.
All of these are in effect here.
300.00 is a lot, but depending on the parts cost/used... it could very well come to that price point for making recovering the data on a cell phone possible.
The Apple Community forum is really just basic people helping other basic people, no real level of knowledge behind it.
So exactly like the Apple store "Genius bar"
To buy an @pple product in 21st century to be basic is not enough. You must be FUNDAMENTALLY DUMB!
@@satamototo ios is pretty good tho, and you get software support for over a half decade for your phone.
@@TheJomeister ios is good but the phone will slowdown after 4th major update.Battery will drain faster on older devices.
@@aravindr4986 its kinda right, but only for "very old" iphones until the iphone 5. The 5s ist still very fast on the newest ios, even for todays standards. I have an iphone 8, but its not really faster than my old 5s in daily use cases like WhatsApp etc.
I used to work for Tier 1 support for Apple in Columbus, OH, under a company called electronic youth that was then renamed due to a horrible reputation. It was the first and only job I have quit due to ethical reasons. I was asked to lie to customers during my training and when I asked them: "Are you telling me I am supposed to lie to the customers?" they said, "No! Just avoid telling them the truth." So here is how the lying was happening. If you called with a known issue that had no official resolution to it, you could not tell them it was a known issue and that there was no resolution to it, even if the customer directly asked you if this was a known issue. Apple would tell you to look up whether they were still under warranty, regular first 3-month or purchased extra warranty (up to 3 years from the date of purchase). You were asked to try and sell it to them, full knowing what their issue was not repairable at that time but not being able to tell them it wasn't. You followed the Apple knowledge base you could show your customers too, but on your side there was a section at the bottom called Apple's Eyes Only, where it told you things you could never tell your customers. As a tech, if you told them, they would send you to court. What is even more messed up is that once you realized you couldn't tell them there was no way to fix the issue currently, they had links to a never-ending set of bogus steps of troubleshooting, designed to make the customer think you were working on their problem, eventually tiring them out so much they would just hang up. Apple was doing this for two reasons. On the one hand, to buy them time so they can find a solution to the issue, which I understand fully, and the other, maybe even more important to them, to never seem like their products were knowingly faulty and they could do nothing about it. It was easy after that to claim, "we were working with the customer on resolving the issue, but they hung up the phone before we could finish." Those circular troubleshooting steps I talked about, could last for hours. I knew of techs that were on the phone over 3 hours. As far as how they treated their employees, the ones in the cubicals and behind the phones, not the hip ones in the clear glass Apple stores, it was horrible. They would only pay you $8.38 an hour, with a promise of 50 cent raise in the first 6 months, which no one ever got. I met tech who worked there for 3 years and still were paid the same as day one. They scheduled you one day for 13 hours straight and the next for 1 or 2 hours, and it changed every week. All of this to say, I am not surprised at all they did this. They are the primary reason I am not in computer repair any more.
No way in the world Jessa could have purchased this much advertising. God Bless and good on her.
Still waiting for Assle to buy a few Congressmen, and pass a new law... (of course, does not apply to the Chinese)
No way in the world The Settlers of Catan could have purchased this much advertising either.
$1000 dollar phone vs $300 repair
@@lukel.5815 $300 repair for a water damage is absurd to be honest! I've cleaned dozens of laptops and charged like 20-30$ including saving the customer data!
@@momchilandonov
Recovering from iphone not the same as laptop..
👉 Jessa Jones UA-cam channel: ua-cam.com/channels/Pjp41qeXe1o_lp1US9TpWA.html
👉 Jessa Jones' business website: www.ipadrehab.com/
👉 Jessa Jones' board repair training course: www.ipadrehab.com/index.cfm?Page=Practical-Board-Repair-School
Jessa Jones is my good friend and colleague. Please give her channel & business a chance, check her out, and see what she has to say.
you trying to make me go into a seizure with that damn single frame boat, HUH!!!!!!
Everyone jump ship! Off to Vimeoooo
I will definitely check you out over on viemo. However when the LTT guys gets float plane fully up running are you considering popping up over there as well?
Thought you put a fightclub style picture in it...
Have you tried a restart? If so then you're probably watching it wrong. ;)
Shows you what a money grabbing, self centered, egoistic condescending company Apple has become.
Not to mention the rip-offs their "geniuses" pull off at their so-called "service centers".
.
I will never, ever buy anything from this company, just because of how it acts.
Apple is a money grabbing, self centered, egoistic condescending company?
Always been
@@ktvx.94 And that is why I simply refuse to buy any of their products.
Whaaat? The company that has factories in Asia with nets around the building to prevent people jumping to death is evil? Noooooooooooooooooooooooooooooooooooo way.
You do realize that every company that sides with democrats is evil? All they care about is the CCP and having one nation. Anyone and everything to deal with the democrats is purely anti American and disgusting.
@ASphincterSaysWhat ? what? Your talking about chubs and male adults. I know enough about you now weirdo 🤣🤣🤣
This is one of the reasons I don't buy anything with an "i" in front of it.
What about iFixit?
@@UmbreonNation Too expensive also.
So no internet at your house?
not an icecream person?
@@Drunk0nCustard I love ice-cream
This is exactly why I stopped buying apple products
There is no better alternative. Windows? Do you even want to start a debate about Microsoft policies? Microsoft soders their hard drives to the mobo.
@@stinkleaf Apple soldiers their hard drives to the motherboard. All you see are chips. No access to the data once the board dies. At least with Windows you don't have to buy Microsoft hardware.
@@unlokia It happens. No body is perfect.
Me too, my last good Iphone is a 5s that still runs like a tiger! - miss you Steve.
Stunami most windows laptops alllow you to swap out your harddrive.
I’m banned there, too. Makes me proud
Me too. I just mentioned Louis UA-cam channel and got instantly banned
@@hoherspatz9573 😂😂
@@hoherspatz9573 woah really imma try that
Apple and apple employees are the cancer of society.
Dude i'm going to make an account just to try that that's hilarious to think that they have a Louis rossman filter
"Not unless you have money to burn..." You only pay if she can get your pictures back.
TwinFlyDSW “Not unless you have money to burn” more aptly applies to why you would even consider buying their overpriced junk in the first place.
@NintendoHacker44I also had a 2008 MBP as well. Graphics card fried just outside of the 3-year Apple Care. Black screen. Toast. Went around in circles with customer service. There was a known issue with the card. Message boards were awash with comments re same. I spent hours on the phone with them. I got an offer of a discount. I went ahead and ordered another laptop. Then I noticed that they had not applied the now-disbanded educational discount (which would have been more than the lousy 80 bucks they'd offered). I asked what's up. The rep (bumped up a few levels, to boot) said that it was my choice. Either the 80 bucks or the edu discount. I said, hmm, edu discount (which would have been around 120-150...I can't remember) or 80 bucks? Which one should I choose? I was livid. It's been a full-on hate ever since. I've got a late 2012 iMac that has run like a dog since updating to Mojave. I've got an iPhone 6 that is a piece of garbage. I think they USED to make good products. Now Tim Cook only thinks about policing his platforms for white supremacists, and funding pride parades. It's become a joke of a company.
@NintendoHacker44 I agree, their last batch of macbooks before the USB-C switch still run great, and the the hard drive can be upgraded to the latest gen NVMe drive fairly easily. Quad core i7, 16 GB ram, retina display, and fastest hard-drive available in any laptop, not bad for a 5 year old machine. However, I wouldn't buy the new macbook without any user-replaceable parts.
The Apple statement in response characterizing Jenna's service as "money to burn" is factually wrong statement that is designed and intended to negatively effect the character of Jenna. The statement fits the very legal definition of slander/libel.
@NintendoHacker44 mac book pro from 2008? okay, so when you are doing stuff and it just boggs down because apple has no concept of cooling a cpu then you are getting less than half of your processor power. I'M sure it absolutely cruses when you are watching youtube and checking your email....laughable point bro. But i will say they USED to be good products untill they started smelling their own farts and LIYING to their customers. that is the key point. Buying anything from them in this day and age just says how uninformed people really are. Have fun w/ your Fisher Price, Easy Bake Phone. I will cross my fingers that your data is recoverable when that piece of crap mac book breaks. You arent crap just the device. You probably are a great person but dont keep important data on it and dont use it for anything important. Please.....I like your Name by the way. Bad ass. :-)
P.S. So they dropped it in a lake right? they would have been told the same thing if the LCD screen WIRE inside became loose. A fucking wire? wow APPLE SHAME ON YOU>>>>>>>
Holy mother of god! She has a PhD from frickin Johns Hopkins and trained herself to be an Apple repair person. You know what she was clear about learning some transferable skills during her graduate school.
"I would like someone to just smack them"
Someone already has and his name is Louis Rossman
7:18 "I've read the Terms of Use"
I just want to appreciate her for doing so.
Thinking the same, amazing that she's doing everything by the book, going right and legal and still gets banned.
Well, I'm sure that apple says somewhere in the ToS that they reserve the right to ban any account who does "vague thing" so she still kinda got banned by the book, but banning someone in general for offering legit advice is always a sign that the forum is really bad and shouldn't be relied on as it's selectively letting you see what they want.
This woman is a highly intelligent professional scientist. Apple geniuses are basically one step up from serving shakes and fries at Burger King.
If you're able to serve fries at Burger King and work as an Apple genius you're overqualified.
Andrew Newton you've meant that apple geniuses are few steps down from from serving shakes, fries and burger at fast food restaurant. few steps down on evolution ladder.
Lots of extremely intelligent, talented, and hard working people work at Apple, so this is not really true. Apple also prides themselves on honesty, which is kind of ironic here. I used to work for Apple, and know a lot about their corporate culture. As far as working there goes, the people working at Apple are smart (highest rated tech support for many years in a row), but the people calling the shots have an ugly side. It's really really sad, what this once great company has become.
One of the only stances I stand behind is "customer privacy". I was working there when the FBI wanted to get inside of a terrorist's phone to see the inner workings behind these terrorists, and I proudly stood by Apple when they refused to completely undermine their multi million dollar security. People hated Apple then, but I was PROUD. No, Apple isn't going to throw away everyone's privacy, just because they get some bad press. But this hatefulness of the Right to Repair, that's just sad.
@@TheLobotomist-t1 Ironic considering they recently got busted for spying on people through their microphones to "improve siri" regardless of your privacy options. One dude who was tasked with listening to recorded conversations even came forward and talked about just how much of their users' private lives were revealed.
Jobs wasn't a saint but ever since he passed away literally any and all innovation at Apple ceased to exist. Stop fooling yourself if you think they care about your privacy. They don't. Just like they don't care anymore about anything but vacuuming your wallet for every last penny.
The only thing I will agree with you about is that not every member of Apple staff is an "idiot", like the Rossmann cult would have you believe. For sure, there are morons, but I think it mostly comes down to certain stores, with certain employees, and a great deal of laziness. It wouldn't surprise me if the employees are even tasked with pushing for more expensive repairs regardless of what they actually want to do. This is a common practice in various different businesses.
One step under*
This is one of the many reasons I switched to MS Windows and later Linux as well from Apple.
Data is stored in a non-volatile flash memory, that is why there's a good possibility of getting it recovered. Apple will always give advice that will fatten their bottom line.
Edit:
Jessa's experience can be summarized by this meme:
ua-cam.com/video/o9C9OKMyZng/v-deo.html
.
Data on the flash is encrypted, so it is not possible to recover them, unless the phone is repaired.
The thing Apple just won't accept; your data is *far* more valuable than the phone. It's just that Apple doesn't give a crap about your data.
Well if this is to fatten their bottom line, then it fails miserably. Something like this would probably make me switch to Android where I can put all my photos on an SD card, so bye bye new iphone purchase.
@Livid Creature and if you don't have the internet where you're at right now? What if you're in a different country and don't want to pay ridiculous money for cellular internet? iCloud is a convenience, a useful option but not a guaranteed way to keep your data safe. In any case, even if iCloud works, Apple is in the wrong here and keeps spreading false information, so that you keep buying new phones and spending money on iCloud, iCare and other icrap.
@@esadmuric7839 in extreme cases all you need is flash and CPU working where encryption keys are stored. Apple could transfer them to some debugging board and get all the data. Even regular repair shops can transfer flash, CPU, EPROM and baseband to donor board and it would work perfectly without loosing any data.
Canada here. Thank you for doing this. The more the word gets out, the more Apple will have to face the music and realize that changing for the better must come sooner than later.
The sooner people stop buying their garbage the sooner they (may) wake up.
I'm also Cannuk and endorse this comment. :)
Unfortunately apple is a billion dollar company and they've been doing this crap since the begining. Their crap buissnes practices have made them loads of money and it isn't stopping soon.
@@louisjantzen7141 For every 3 million people that stop buying them, 30 million people are born.
I once answered someone's question about macOS Catalina, and they removed my answer because info about beta software is "confidential". Even though Apple publicly announces beta software.
You know things aren't really alright when molecular biologists with a PhD start fixing iPhones for a living
Yeah, in the molecular biology field, aka academia. Anyone can fix an iphone, there are instructions on the internet. I haven't bought an apple product since they changed firewire to lightning cables or whatever. I like recording music and if I have to keep upgrading tens of thousands of dollars if peripheral equipment just because I got a new laptop it's ridiculous.
It's all about how bad do you want to fix or learn something , if you want it bad enough you will teach yourself ..
Ever see the movie the postman ? When kevin takes on the law 8 and he tells the dude , you know why you can't fight ? Because you have nothing to fight for !!
The problem with degrees like this is that there are very few jobs available so you essentially have to relocate to find work. That’s ok if the other spouse has a more easily portable jobs like if they’re a nurse or doctor but if their job is also one that often requires relocating you end up having to pick between your family and your degree. Just aren’t that many job openings in any particular city.
@@syenosis Back in the silicone valley days , college America and several others was just making up degrees and collecting tuition of 75,000 , then when they looked for job placement people was go bag some groceries ETC , or silicone valley folded and the whole industry fell off the planet , but hey the people are still on the hook for the 75,000 plus fees and interest ..the education system is the biggest fraud industry in our lifetime , thanks to the corinthian colleges and the two french men that but it together in America . They got rich super rich and living like kings in france ..
I'm a former police officer turned computer programmer... Shit happens. I was never meant to be a cop, even though I thought I was. And I'm a much better programmer than cop. You end up finding your calling. The greeks called it "Telos".
WTF!!???
Apple : you are better then us at repairing OUR product = BAN
Jessa may be better than Apple at repairing iPhones but Apple is better than Jessa at creating new iPhone sales. And that's all that matters to Apple.
xoai00 I’m sure Apple knows just as much, if not more. They just don’t care to fix it, so they lie just for u to spend more money. As long as ppl keep buying this shit they will continue to use shady business practices. If u don’t care why would they?
They cannot have her pointing out that they are full of shit on their own message board now can they?
xoai00 You are advertising your service on our website that’s stealing money and quite dumb
Apple is saying, “If it’s broke, don’t fix it.”
160 Apple employees/executives wish they could ban Louis Rossmann from UA-cam.
I'm sure if they'd bought UA-cam, they would.
@@DigitalYojimbo over Google's cold dead body
Only 160
@@puddysauce I'm surprised at how bad UA-camrs are at reading comprehension; *they'd* , past tense, but I guess that's what you get with such a low barrier to entry.
Seems legit. IF ITS NOT FIXABLE WITH A MOTHERBOARD SWAP, IT IS NOT FIXABLE AT ALLLLLLLLLLLLLL
Not always the case. Take it to a data recovery specialist if youre super desperate
@@Entremanures that's the point of the comment
Because in services are hired swappers now, true electronic technicians are very rare.
For example yesterday I repair inverter control board costs from authorized seller $400, my costs are $1 transil diode, few cents resistor and 2hr work including unit disassembly and assembly.
@@Entremanures whoooosh
How ironic, they told me if my motherboard was damaged I had to buy an entirely new phone because it was "unfixable" so I took their advice and bout a Motorola
“-sacrificed her $100 toilet for her iPhone that costs several times that-“ even if she wrote the iPhone off she wasn’t just going to keep flushing and save the toilet.
"Money to burn" - How is it money to burn if she DOES NOT charge if she CAN'T get the photos? Doesn't make sense does it!
That's how stupid Apple thinks you are. Great company huh?
You mad? Nobody would pay her if she didn't manage to do it anyway, imagine walking into a shop and them saying I'll try but no promised £300 - deal? She has to offer it that way or she'd have no business lol
@@creepychris420 I've done basic data recovery. Most people who have valuable data will pay you just to try. even most normal data recovery companies my bos would contract for severe cases would charge a basic fee to try and recover the data and some will charge a flat rate regardless of wether or not they even can recover the data or not. these companies make a lot of money.
@@That0Homeless0Guy it doesn't matter. Deleted data is different from water damage memory. I get what you're saying but no.
@@creepychris420 data recovery isn't about deleted data it's about recovering data from devices. that includes recovering data from water damaged devices. you should do some research if the topic interests you. otherwise talking about it as you do makes you seem like a bit of a muppet.
This buffles me...Apple could charge hundreds of $$ for data recovery and their ridiculously loyal customers would gladly pay it...
Tony Beefteki , they don’t know how to do that, lol :)
Apple benefits more from pushing product, selling phones, etc. Being able to recover your phone's content also means people are less likely to sign up for apple's backup services, which is another loss for them. Everything Apple is designed to keep attached to their products in every which way. They're trying to treat their products as heroin addiction, basically.
@@nohmekop Potentially. iCloud services are 99c a month for the base plan...which is 50 Gigs, more than enough for hundreds of thousands of photos. Data Recovery is *EXPENSIVE* and Apple could (who am I kidding, totally would) charge an even more premium fee for theirs. Your average Data Recovery service is anywhere between $250-$3,000, typically $1/Gig plus a flat fee for labor, etc. If Apple even went middle of the road (which, of course they wouldn't) that's a LIFETIME of iCloud services. This comes right down to them simply wanting you to pay full price to replace your phone.
I dont think many of their apple care technicians are trained to do this kind of work
They try to avoid all repairs and push new devices. Its probable that iPhone motherboard level repair is simply not in the scope of services that apple is able to offer. Changing this, and training their techs would cost a lot of money and would likely mean increasing pay for techs with that expertise. Those factors combined could mean a loss for apple.
I doubt it, but its possible
But who would pay for the cloud storage if they know they can easily recover their content?
You know my secret hope for your Discord army was always to open up a can of whoop a** on that ASC forum bully Kilted Tim.
It sounds like a "clever" anagram for Tilted Kim....
Pls no, I don't want to deal with more cancer :(
I think you're awesome, iPad Rehab & Jessa Jones :) keep up the good fight
"not unless you have money to burn" being used as a taunt by apple "customer service" employees is hysterical
It's a very unprofessional reply, no matter how you look at it. This reply alone throws Apple off their stupid entitled status.
And yet, those apple's sheeps would probably dismiss this as an April fools joke...
Apple Fools joke, hehe.
cuz it's all year long in Cupertino
Please stop using that word
EDIT: Actually that seems about right
People feel very invested in the idea that there must have been a good reason for spending so much money on their apple device. Of course, not all Apple devices are equally bad or equally over-priced, and people who have been very happy with their Apple devices often still feel the need to defend Apple just out of a very mis-placed sense of loyalty. People are prone to doing this with any major brand, they feel like owning a product from a particular brand makes them a part of that team.
Even a brand which actually does make the best products shouldn't be treated as your friend or ally. You never know if they're going to keep making good products, and things often can take a rapid turn for the worse if they get bought by another company. You should always keep an open mind, and don't assume that your product is good or well made just because you haven't had any problems with it.
How did she find out how to rescue her iPhone?
"Hey Google!"
😆
I use duck duck go
@NinjaRider777R ok boomer. who uses google for anything other than to check vbuck flash sales /s
NinjaRider777R the worst search engine? You are delusional
@NinjaRider777R
Identity politics aside most of the searches are better than the competition if you were a polyglot you'd understand m
@NinjaRider777R Huh, I literally put "/s" at the end and even if you don't know what that means clearly vbuck flash sale is a joke.
4:17 Woman in general are very good at repair.
Lolz.. So true. My mom has been fixing the walking train wreck that is me over decades.
Men are even better at repair....if we're talking in general..
Lol
@rogerwilco99 source please
@@chompchompmaster2885 I have a friend active in the military, Marine Sniper, who has verified this (I won't say his name for his privacy). A woman's breath is more shallow and slow than a man's. Making it so when their glassing down the scope they have less movement. Also, ask any hunter why they don't take their wives hunting. Granted, that's given that the woman and man are trained with the same training regiment and practice. Women have more consistent clusters of shots.
@@brockmoon8995 thanks for the info
Excellent report, sad story.
moral of the story just dont ever buy apple
We live in a society where the truth is often "banned."
JustTheBeginning have we ever known the truth in our lifetimes?
Banned? Your comment is not censored, is it. But of course companies are using our ignorance. Apple is not the only one, printers are famously bad in this regards.
YOU CAN SAY THAT AGAIN
Yeah, like how Alex Jones was banned for exposing the truth about Sandy Hook. Oh, wait...
For the sake of more money
What have Monopolists and Dictatorship in common: everything.
Good Point ☑️
"time to get mommy's phone" as mommy the molecular biologist swings a sledge hammer at her commode. That is priceless!
iDidn't Graduate Grade 12..... Construction Worker and Truck Driver are Jobs that iHave done, among others..... You know that guy that murika calls it's BFF and iT's name is bibi 'Meleikowsky"? He's not a 'Semite'(whatever that IS, eh) he belongs to the Gentiles' ARYAN R1a Y-DNA Haplogroup. There Will Be a HUGE Price for 'murika' to PAY!
Jessa: "I followed the rules …"
Apple: "You are banned"
Jessa was too smart for the 'system'. Kudos.
"Hello, thank you for calling Apple support... no I can't support you. No. No. Never. Buy a new product and thank you for your support." -
Does Google do data recovery? Does Samsung? Does OnePlus? Which manufacturers do that? I have never heard anyone would do that and I most definitely wouldn't blame them for not doing that. If I drop my phone to the bottom of the lake and lose data, it is my fault. Or is this just anti-Apple propaganda?
E: typo (claim-> blame)
@@Frank72364Sure, a company shouldn't be expected to do data recovery based on their business model they are free to choose, however, a company would have a better appreciation by their customers if they didn't outright lie to them and even steered their customers in the direction of some other company that does do data recovery.
It may 'seem' counter productive to Apple to suggest to their customers that data can be retrieved by giving money to someone else and not just buying a new phone, but in the long run, I would personally be more loyal to a company that is willing to give their customers the best advice that they can and recommend that company to everyone I know, and I'm sure others would feel that way too. As it is now, I am loyal to no specific phone manufacturer, and just buy whatever phone that fills my needs, and isn't too expensive. It doesn't have to be that way.
Mike S and which company that would be? Which company would know or recommend company who does data recovery? What was the lie you are talking about? Where did Apple lie?
@@Frank72364 Apple is far worse than Samsung for tech support. I say this as a Samsung user whose family is predominantly Apple users. Apple designs for convenience and linking all devices through their cloud. This promotes sales of their own products across multiple platforms that they try to keep exclusive to Apple software because if someone invests they'll see it's a pain in the ass to then switch, which means they're more likely to remain a loyal customer because switching is too difficult or inconvenient.
They start off seeming innocent but their support is minimal at best, if you arent buying new you're a second priority, and they deliberately discourage switching or cross-platforming. I wont use then because they care about wallets, not customers.
Nicholas Breecher I don’t know how is that related to this topic but how is Samsung better than Apple with their support?
That is interesting claim because studies show it is not true. Ofc that can be just your experience, every case is different. I have never had any problems with Apple support. But I have never had any problems with my Apple devices or services either. I once changed the bottom part to my laptop and everything went perfectly. That is my only experience with Apple support. Couldn’t be more happy it.
They are trying to figure out how to lock the phone through the avenue she is using.
Apple is ridiculous.
Because Apple fights against Cydia- holes in the system are kept private. Big companies pay good money to have exploits kept private.
@@GhettoArabSage actually thats not true. Yes that happens but this DOES NOT apply to this situation. Also if apple did repair her products things like Cydia-holes would not exist.
Could Jessa consult a lawyer for libel by Apple? Further a lawyer might become interested in a potential class action lawsuit for all the lost data.
I doubt it, if epic games couldn’t hurt apple I don’t think she can
No, she cannot. When you go to a forum owned by a company, it's like being invited to someone's house. The owner is free to ask you to leave for any or no reason at all.
I have been working with apple for years now and their only response to repair is "Buy a new one"
Apple has no care for the customer only for the money for a new electronic device. They even purposely make their electronics difficult to repair.
yes they make a beautiful elegant system, only they charge too much and offer no support.
Should maybe boycott their products if they have that attitude. I had an iPhone 4 once and dropped it in water. After that got a Samsung Galaxy Note 3 and have used Android ever since.
apple is greedy!
O rly? thats not the case if you want to switch display for iphone its 40-90$ samsung goes 200$+ :)
@@peturdasda6970
Apple: *bans woman not connected to Apple for successfully helping people with their Apple products when Apple refuses to do anything*
"well samsung charges $200 to switch display"
Will you shut up lmao
@@peturdasda6970 yeah, way to change the subject
Apple: "she can't do that, ban her, or something"
Tim Cook: Patience, Apple.....She will pay!
star wars attack of the clones reference/
The irony is at the next level for Apple. They have gone full Sith Anakin at this point. They became the very entity they tried to destroy in their 1984 commercial.
You don't remember the Apple III, do you?
Well in favor of apple, they warned how the company was going to be in the future...aajaj
So true. Their « Think Different » motto is just so inappropriate now...
@@RoseTorn411 Go home, Rose, you're drunk.
@@RoseTorn411 Which facts do you want? Do you want the definition of socialism, the definition of company, or the analysis of your mental capacity?
Wonderful to see how much we know about the world with internet and other forms of communication.
Wow $300 . I had a company recover data from usb key.. and it costed me $550
I was expecting $2000 to 5000k . I would live to remember her number for future use
Some images are priceless especially those of loved ones who have passed away. For Apple to say it means nothing to them is a slap in the face. God bless this woman for helping people who have nowhere else to go.
makeminefreedom Borderline criminal given what data recovery could mean to someone. Actually, considering data could be used in criminal investigations, it would be criminal of Apple to deny the ability to recover data.
Apple:
Jessa Jones: You can recover it, don't worry. Here's how.
Apple: Wait that's illegal
They didn't say that. They are saying you are stupid and delusional if you think data recovery is possible.
@@jamesisaac7684 it's a meme
@@jamesisaac7684 r/woooosh
Oh no no. It is legal, it's just "not fair" remember?
Community: (refers to apple)Wait that's illegal.
Just remember never to buy anything Apple.
Amen. Yet the mindless idiots that buy it for the status symbol don't give a shit.
Apple would title this video: "Crazy lady who spent money on a college degree that she doesn't use makes outlandish claims."
Apple did it! A support forum worse than Microsoft. I thought I would never see the day. LOLOL
hey, while their official tech support does kinda suck, at least they feature the working answers from rando users that have a fix instead of banning them.
On Microsoft's support site:
Person: "How do I do X? I've tried the generic solutions here, but they don't work"
Microsoft MVP: "Try the generic solutions here that you've already tried" (Marked as answer)
@@Knowbody42 Makes me want to yell at the Microsoft MVP when they answer questions like that. It's annoying.
Does MS still allow the person that posted an answer to mark it as the answer? Cause that was retarded...
i've always used microsoft and never needed their support forums cause everyone in the windows community is helpful. but apple and apple staff can eat shit and die cause they're all the cancer of society.
Love this! Apple needs to be exposed for the power hungry gluttonous company that they are.
Thank you for sharing this!
Apple's been exposed, no one cares is the problem.
@@JohnDoe-ml8ru Clearly more people are caring, there is more Apple criticism around.
Let the exposure continue then.
@Thomas Crown People have said that for few decades now. But this time it is going to happen, amirite :)
@@MsMadLemon Problem is that criticism is not fair. That criticism is there just because it is about Apple. It is cool thing to hate Apple. You don't see people crying when OnePlus doesn't recover data from phone someone broke. Data recovery is just not something Apple (or OnePlus) offer. You can't get that service from Apple (or from OnePlus).
@@Frank72364 I was going to say the same thing but about Samsung and the rest.
I've been doing IT for a well known non-profit organization. Trying to keep the apple devices squared away has been nothing but a headache. I used to love apple. Now, not only will I have nothing to do with them, I tell all my users that I simply will not support their devices. I've also recommended (repeatedly) to the board of directors how costly apple devices are, not only to buy, but to upkeep. And soldered RAM! I haven't seen such innovation since I was a kid in the 90's. Cuddle up to Linux. You'll be glad you did.
Apple taught consumers a valuable lesson: Don't buy an Apple product!
Apple won't change, otherwise.
I've never had anything but problems with my iPhone.
"I've never had any ... problems with my iPhone." - iPhone autocorrect
😂😂😂👍
It would be funny if it didn’t infuriate me because it is true. I try to convey important information to people about what is happening in the world and Apple makes it as hard as possible . It’s like the computer knows what you are doing and is working against you.
Lawrence Keenan And it will become even more difficult. We do not see the slow finesse. Until it is apparent.
☺💖💎🏆
I have problems every time I get a new update and about the time I get things figured out again they update and change something else. It's like having to share a computer with your co-workers and there is always some clown that always has to play around and screw with the desktop.
Never bought an apple product, never will.
Stuff like this just reinforces my decision.
I don't regret buying this MacBook Air I am on now. Beautiful sleek design, feels good and boots up in seconds. I guess many of the problem machines followed this one. I take care of it and now use a desktop Lenovo for home-based work. The Samsung mobiles and others are wonderful and do everything I could ever wish to do with a phone, including an acceptable handy-camera.
My old Apply 2e is catching Dust somewhere in my Basement alongside my Atari, NES, SNES and other old Stuff. I can take any of them out of my basement, blow the Dust away, throw them against a Wall and they will still run.
Apple was selling good Products, even they where always more expensive, but that was like Ages ago.
@@parratt-world They have all been shit. Ever since the 80's. Mac owners merely tell themselves they like the shit performing @ half the speed for double the price, because it looks good. That's like marrying a gold digger who never fucks you, only cooks half of the time, but uses your money like she fucks you twice a day & cooks 3 times a day. They literally pay twice as much for half the performance. There just is NO!!! justifying it. I don't care WHAT!!! anyone says, Mac owners are by FAR!!! the dumbest individuals I know regarding technology purchases. I'm even including Africa with their cellphone & satellite TV installations on the roofs of their shacks here too.
I never bought a apple product for myself.. but my wife loves apple.. so I got her the iPhone, iPad and AppleTV.. I have to say the AppleTV is really good.. the rest I don't care about..
@@andrecomanigault dayum goldigger dude!
Best phrase in the video, "I'd like somebody to just smack them and say, You're not the boss of me."
"Not unless you have money to burn." Funny it started when I bought the phone in the first place....
That's why I move away from Apple with no regret.
she protecc
she attacc
but most importantly, *she got ur data bacc*
Please shutup
Lye Zaard
Some people can’t think and act for themselves. Sad really
@@bassmanaustin this is true
My new favorite!
Lol 😜💕