How To Fix a GE/Hotpoint Washing Machine: Won't Spin or Wash Repair Guide
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- Опубліковано 29 сер 2024
- This video will show you how to troubleshoot and repair a GE or Hotpoint washing machine that won't spin or wash. We will use the service technician sheet taped to the lower left inside the machine's cabinet to enter the diagnostic mode and test the lid lock and motor speed sensor. This sheet is a valuable resource for anyone who owns a GE or Hotpoint washing machine and wants to learn how to fix common problems.
The video will guide you step-by-step through troubleshooting and repairing your washing machine. We will cover how to enter diagnostic mode, test the lid lock, and check the motor speed sensor. By the end of the video, you will have the knowledge and confidence to fix your washing machine, saving you the service call cost.
We will also show you how to use the diagnostic codes on the machine's display to troubleshoot the problem and find the right solution. This will help you to understand what's going on inside your washing machine and figure out what needs to be fixed.
So, don't call a repairman if your GE or Hotpoint washing machine won't spin or wash. Watch our video, follow the steps and fix it yourself!
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Thanks for watching!
Thank you sir, you just saved me from buying a new washing machine for my parents. I moved back home and they have this same GE top loading washing machine that they bought in 11/2022. Well 10 months later in September of 2023 it broke, naturally my parents were angry with me..I tend to have OCD when it comes to washing clothes and I pause to check to make sure the soap is right and the water amount is correct probably way too much. Well one day i paused it and the machine was doing the same exact thing, it would start to wash then stop, start to spin then stop. Well my father wanted me to buy a new one, so i talked him into trying to fix it b/c he had no idea....well the part only costs $12, and it fixed the problem. You saved me $700, I am so grateful i didn't destroy the machine. I kind of miss the machines from the late 90's that lasted 10 years etc.. again thank you
I’m so glad my video save you some money. And, they do make good machines, ones that last 25 years or more! Here’s a link to a review I did, The Best Washing Machine You Can Buy In 2023
ua-cam.com/video/qlkdxWfTZVw/v-deo.html. Thanks for watching
Might be some money in simplifying washing machines. Make them more cost effective.
When I tipped mine over. The plastic plate and a sensor was broken. Any idea how that would happen? It’s weird because it had a covered. I’m baffled. Was it new when we bought it?
They used to be made like that until manufacturers began implementing engineered obsolescence.
I'm thinking your belt came apart and caused the damage you described.
Thank you so much, was just about to toss our washer out before i stumbled upon ur video. Our washer was doing the exact same thing and i replaced the speed senor and been running great for about a month now. :)
Glad you got it fixed. Thanks for letting me know my video was helpful. Your feedback inspires me!!
you explain well, keep doing videos, you are probably the only one who understand is machine
Thanks for that vote of confidence Glen! I’ll keep them coming. Feel free to make suggestions on anything you’d like to see as a video topic.
very nice i appreciate you posting these videos keep up the good work this is a very good washer been working on this kind of machine for about six months now i compare it to the old Kenmore and whirlpool machines BADASS
Glad to help and thanks for watching!
just got a washer today by the dumpster, with the same problem, put it in spin and it stopped...speed sensor YEA!! THANKS SO MUCH!!
That's fantastic news! I'm so glad to hear that my video was able to help you troubleshoot and fix the washer. You've just proved that one person's trash can definitely become another's treasure. It's always great to see perfectly good appliances given a new lease on life rather than ending up in a landfill. If you encounter any other issues or need help with future repairs, don't hesitate to refer back to my videos. Thanks for watching!
This video saved me, from a melt down, so thank you haha, water pump and, speed censor were gone, pit them in, good to go
Glad I could help
Jesus, I just lost my spin again, why would that sensor go so soon, it's been two weeks?
Hmmm, perhaps it’s something else this time. Be sure your belt is clean and the pulleys aren’t greasy. Perhaps you got a faulty part. Sometimes these washing machines will test your sanity!
Awesome! Just awesome!
Thank you! I hope you enjoyed it!
Just fixed my mother n laws washer using this.
You Rock!
Glad I could help.Thanks for commenting!
Great video
Thank you!
I have the same washer and shows lid switch is stuck open
I changed the lid switch and I’m still getting the lid switch is still open
Would you be able to guide me in the right direction?
Thanks
I have found that the prongs where the lid switch plugs into the control board will sometimes not make good contact with the plug. Be sure your machine is unplugged and has been unplugged for at least 5 minutes then use a pick to gently bend the prongs over to the side a bit so that they will make good contact with the lid switch plug. Thanks for watching!
Same washer as in your video. In the spin cycle just a few seconds in the spin led will flash and not allow the motor to get to max rpm. The drum shakes very little. I’ve replaced the suspension rods with the same issue. Can run a cycle without any clothes and it will cause the led to flash. I’ve even ran a cycle with the belt off in drain and spin mode and the led will flash. Not sure what else to try. Machine was manufactured in 2022. In test mode in a spin test it runs absolutely fine with it without the belt installed.
What led flashes? I'm thinking your motor speed sensor may be malfunctioning. Thanks for watching!
Great Video! So my GE washes , pumps out, and starts to spin maybe two revolutions then stops and starts filling up again for another wash. Ive gone through the fault code sheet and it says everything is fine. Ive changed lid switch , suspension rods and blown the sensor tube out.. Any thought s would be appreciated. Thanks
I’d suspect the motor speed sensor. Watch this video for that repair. How To Get Your GE Washing Machine Running: Diagnostic & Parts Replacement
ua-cam.com/video/o0wzPa7ZVPc/v-deo.html Thanks for watching!
Please I have the same brand And I am facing the same problem about the switch, so how can I get complete switche
That depends on the switch style you have. One with the Logotype striker.amzn.to/45Y27uO Or you may have the simpler kind. amzn.to/3XRJw1A. Those links will get you the correct switches. Thanks for watching!
Hi, I have a similar model GE washer that has a similar symptom. I replaced the main board and the run capacitor but didn’t fix it. It fills and will agitate exactly 10 times and shuts off. If you select the drain and spin function, the drain pump works but about 5 seconds after starting to spin, it stops. Do you think a bad motor speed sensor would cause those symptoms? I’m tired of throwing money at parts that don’t fix it. Any wisdom would be appreciated!!
I'm thinking it is the motor speed sensor.
@@HarperandKnowles thanks very much! I'll give it a try and let you know if that fixes it. if not, the scrap pile will! thanks!
Move belt and tap at bottom with screwdriver.. it works
Thanks for watching!
Hey Chip, will you do a quick video on how to test a washing machine motor capacitor?
I’ll do that in the morning if I have time. I need to do a short anyway. Won’t be published until tomorrow night if I get to it.
About all you can do is a capacitance test unless you have a capacitor tester.
Ben’s Appliances and Junk did a great video on that a while back. Search through his videos and see if you can find it.
Thanks!
I found his video, here it is: ua-cam.com/video/IIfsAXV4Vsc/v-deo.html. Thanks Ben!!!
We have the Same washer pretty much but with a tall agitator, but right now it's not doing a lot, will drain but won't spin, and starting a fresh cycle does nothing, the fill comes on but no water comes out then after a bit it just turns off, sometimes it will work fine other times it repeats this problem again, do you know what might be the problem?
Sounds like a failing water inlet valve. Thanks for watching!
I have a hotpoint similar to this. Lost all power so I replaced the control board. All lights work again. It fills and soaks then stops with the soak light on. Spin and everything works during the diagnostic tests but doesn’t start during a wash cycle. Any pointers? Mine didn’t have a manual
It's acting like your lid lock/switch isn't working. I have found that sometimes when I remove a lid lock, it fails to contact the points in the receptacle on the control board. I use a pick and bend the metal points over a bit in the receptacle so that they make better contact with the plug. Be sure the unit is not powered up. That's about all I can think of at the moment. If I could diagnose it myself, I could be more confident. Thanks for watching!
Do u have a video replacing the lid switch?
Here is a video that covers lid switches.ua-cam.com/video/uqGdYflheWM/v-deo.html. Thanks for watching!
GREAT Video, THANK you, Same issue , with piece of S H %# GE product , just one month over the one year mark. CRAP, Never again GE
See the response on your other comment.
do you happen to know how to program it? think mine is just not programmed to where its suppose to be
Based on my understanding and experience, many units of this type are not designed to be user-programmable beyond certain preset options or configurations. Thanks for watching!
I have the exact same one but mine keeps turning on deep rinse any help with that?
I don't think I understand the question. More detail?
I have a similar problem with my washing machine. I have a hotpoint when I wash the clothes at the end of the whole cycle. The clothes are still wet because the washer does not do the cycle of spinning the clothes, but when I put it in test mode the machine spins well and the clothes are super dry and sometimes when I use the washing machine one day it is dry perfectly well and one day it can work well and another not. I don't know if it's the capacitor or the motor speed sensor. ?
It could also be your belt. Remove your belt and examine it for an oily residue. Clean the pulleys with a spray type household cleaner. Dry everything well and replace the belt with a new one. An old belt will be spongy and slippery and a newer belt will be dry and a bit stiffer. I see this problem on GE and Hotpoint models a lot. Good luck with your repair and thanks for watching!
My ge washer drains and spins on the first cycle but then it won’t drain or spin on final rinse and spin cycle. Also on the final cycle the water (although on “small” load) will fill up like I have a large load. Any suggestions?
I wouldn’t be able to even guess at this problem without being able to diagnose the machine myself. I haven’t encountered a problem like what you are describing. I hope you can find someone that can fix this issue. Thanks for watching!
I have a hot point washer and on lid test with lid close the spin flashs open lid the done flashs I try a new switch and it is the same?
In diagnostic mode, when the lid is closed the rinse should blink and when the lid is open spin should blink. I don’t know what’s going on with your unit. Unfortunately without being able to diagnose it myself I won’t even be able to give you a good guess. Thanks for watching!
My hot point would not do anything so I did the diagnostic and it showed the mode shifter fault. Replaced that. It seemed to work fine for one load. Now it does Everything except spin? Any ideas?
Could be the motor speed sensor like in this video ua-cam.com/video/3bQg-0bi8hM/v-deo.html. What do you think?
So there is a motor sensor and a actuator on the gear case?
On the GE in this video the motor speed sensor is on the motor and the shift actuator is on the gearbox. Thanks for watching!
Hi, my issue is no spin at all. Went through all testing , lid switch test ok, Agitate test ok, Lid lock test ok, Drain pump test ok, cold /hot water test ok, still no spin . I checked the level ok, fill test ok to? I'm stumped just sits and wont spin , any ideas
My best guess is the motor speed sensor. Thanks for watching!
Delicate cycle issues drum keep saying full
What is the speed sensor wiring harness attached to. That broke taking the speed sensor off.
On one end its attached to the motor speed sensor and on the other to the control board. You can splice the wires together if there is enough left on the plug using butt splices. Just match the wire colors.
What if during lid switch test it shows open and shut correctly but doesnt ever lock causing my no spin issue?
I have encountered that too and fixed it by changing the switch anyway. However, I saw that another time and its was a bad control board. Thanks for watching!
I did change the lid lock then the actuator and I only have left to change that speed sensor.
A process of elimination. I’m betting the speed sensor will fix it. Keep us posted!
I need to change my belt. You just pulled that belt off like nothing. Putting on a new belt will be tighter. Any advice?
Sure, put it on the small pulley, then place it over the top of the large pulley and rotate it around while holding it in place on both pulley's. It's easier than you'd think as long as you have the correct belt.
@HarperandKnowles Thank you so much. Getting the belt from Amazon. They claim it's compatible with my model. And I ordered another one from a different seller just in case
@@HarperandKnowles thank you so much. I did it!
I have come across several of those washer and some of them sound like robots/ducks. It's not the clutch or motor. What can it be that makes them sound like that?
I don’t know. Perhaps if I could hear it I could give you a better guess. Thanks for watching!
Hello, i stumbled on to your channel which is great by the way how u help people here. Ive lost my job and came about some hard times. I got a washer off a guy that had it in storage for years. im gonna guess its a 2012 kenmore 110 series as far as age. i plug it in and all i get in the lid lock light on and it clicks 3 or for times but never fills or starts washing. The fill light also stays lit up. just never fills or starts washing. my code is f7 e5 which is motor or acutator from what i read. I replaced the capacitor and water intake switch before I learned about the codes so that was wasted money sadly. Ive narrowed it down to either the lid switch (cause it keeps clicking when u turn it on) OR the acuator. didnt know if the acutator freez up from sitting in storage for years? I tried to bypass the lid low switch first to see if that was it, as i hate to waste anymore money....but that didnt do anything except now i have the f5 e1 code which is the lid lock fault code. . .ugh. any help? any test I could do before i waste any more money on this. I really cant afford too honestly. any help would be appreciated. thank you and god bless u for all you do for folks.
I would change the lid lock first. A constant clicking is a dead giveaway that it has failed. Once that is done clear your codes and try to run a cycle. Then deal with any other issues that come up. Keep plugging away my friend things usually work out when you try to be productive every day. Thanks for watching!
@@HarperandKnowles does it matter that i checked the ohms on the lid lock switch and it tested good? sorry..just tryin to keep from buying two more parts rather than one. I bypassed the lid lock switch by removing the little metal tab inside the main switch..... to try to narrow it down. I never had the f5 e1 code until i did that....only the f7e5 code (Acuator)
There are two parts to that device. A lid switch which tells the logic Chip that the lid is closed and the lid lock that locks it. Trying to bypass a lid lock can burn out your control board. Don’t do it. If the switch is continuously clicking it’s bad.
@@HarperandKnowles yes i have read NOT to twist wires together ect...or u could fry the board. big bucks. I basically was trying to trick the switch, so i didnt have to buy a lid lock and a actuator part since I had that f7 e5 code before i looked inside the lid switch to by pass it. Thank you,.
@@HarperandKnowles m puling my hair out with out our washer. it was in storage and we just got it out of several years of sitting. its not that old and still looks new. i went by the codes in the diag process and they have led me down a path of wasting money. first it was the lid lock code and everyone around said 90% the lid lock switch will stop it from agitating or washing...so i bought one. didnt fix it even tho the code for that switch came up. then it was the actuator code.....replaced that. nothing. I even replaced the capacitor and the water valves. still wont work. under test mode it will fills and drain but when it goes into agitate or wash mode it just kindy hums or growls real quietly. doesnt make alot of noise but u can hear something kinda growling. no more codes either with the diag procedure. i just dont get it .
Do you warrenty these newer machines? I dont sell them usually because if the customer breaks them more likly than not id be replacing it with an older direct drive which i always recommend people buy anyways.
Yeah, I have a 30 day return or replace warranty (33 days for you). I try to make sure I’ve fixed them right before I sell them. I usually test them with about 5 loads of clothes on various cycles before I let them go. I hate having one come back to me. And I usually exchange one if it comes back within 90 days but I don’t advertise that. I just feel like they should last longer than 30 days and it builds good will. Great question!
I have a washer jus like that, mine works out of sequence. Like, if it suppose to be washing, the deep rinse is lit up 😮
I have no idea why that would be happening. Thanks for watching!
Hi. My hotpoint topload washer is not spinning. Clothes are coming out soaking wet. When i ranned a diagnostic test. It says the cold side water valve is bad. Can you give me a pointer on this. Thanks
Change that water valve. What is probably happening is the machine isn't filling on the rinse cycle in a timely manner (all rinses are cold water) and the machine will shut down and pump out. Your clothes should just be laying in the bottom of the basket wet without any evidence that the machine tried to spin. Thanks for watching!
i have a hotpoint HTW240ASK4WS and it fills to large load no matter the setting and then sits on soak. I dont recall it even soaking before - it would fill and run. I was able to get it into diagnostic mode and it has like 6 or more codes. I am starting to think it is possibly the control board. The machine is 5 yrs old and gets used almost every day in an airbnb - any ideas? thx in advance. initially this made a grinding noise towards end of cycle i think. the first fault code is lights 1,2,4,6 and none of the codes show this combination.
Hey, I saw your email but let's try to fix this here. I assume you have retrieved your service sheet from under the left back corner of your machine. You will need that to do this. Using the sheet go through the steps to put its into diagnostic mode. I always start at 12 o'clock rotate the knob 180 degrees or seven clicks clockwise while holding down the start button then release the button. When the lights start flashing you have entered the diagnostic mode successfully. Now using the light codes on the sheet, test the hot water valve, cold water valve and continue through the sequence of test as listed as you rotate the selector knob to get the right light sequence.. Let's be sure to check the lid switch. You'll check the lid lock during the spin test. If the lid does not lock during the spin test then the switch is good but the lock isn't so change the lid lock. You can remove the striker from the lid and insert it into the lid lock so that you can keep the lid open and observe the spin and agitate test if you want to. Do all the test but know that some of the test listed may not be available on you machine. If one fails you'll know where the problem is. Let me know what you find. Thanks for watching!
@@HarperandKnowles I see - thank you so much!! I didnt go thru the tests because when i put it in fault code mode it had like 6 or 7 binary light combinations and the first one didnt exist on the fault code sheet. I will try your method tmrw and report back.
OK so i went looking for the paperwork under the machine and i noticed the belt was off and wound around the motor pulley. I am going to grab a belt before performing diagnostic tests. However i found a 3 wire pigtail wire that goes into a harness. it looks like it was connected to a white clip that was broken maybe when the belt failed? @@HarperandKnowles
So. the belt broke, and it probably messed up your motor speed sensor. Watch this video to fix that issue ua-cam.com/video/3hSWAAVEn5s/v-deo.html. Let me know how it goes!
Correct. That was it ... belt broke and took out the speed sensor. Can i paypal you come cash for your help? @@HarperandKnowles
About how much is the motor speed sensor cost...
That all depends on your particular model. But I have a video for that too and a way to save money on the repair. Watch this video for that, ua-cam.com/video/3hSWAAVEn5s/v-deo.html and the links for the parts are in the description of that video. Thanks for watching!
I have the digital wifi version of that washer. And it wont spin or agitate. I even switched the motor off and working ge washer( only bearing where bad on donor washer) but im still have the same issue it wont spin of all agitate. Its not the clutch or lid switch i changed those also. What else csn it be?
Hmmm, without being able to diagnose it myself I can only give you my best guesses. Perhaps the shift actuator or the motor speed sensor. It is possible that you have two bad motor speed sensors and they are relatively inexpensive to buy and change. Swapping parts until you hit the right one always works! Ha. Thanks for watching!
@Harper & Knowles Washer and Dryer Repair I have a ge dryer and all fuses and the element have continuity. But its still not heating . What can is be
@@jaycole3768 Be sure you have the correct voltage across L1 and L2. Here, check out this video, ua-cam.com/video/3FGsZdoM4bM/v-deo.html I'm sure you can find a solution in this one. Thanks for watching!
Your are the man thank you so much. I have some more checking to do
Do you have a picture of the test paper mime isn't on the back of my washer
This link will download a .pdf copy of it for you. www.google.com/url?sa=i&url=https%3A%2F%2Fsdapplianceco.com%2F%3Fmdocs-file%3D9426&psig=AOvVaw3PjsNVK7EHw005DcUyKKa2&ust=1685294427007000&source=images&cd=vfe&ved=0CBMQ3YkBahcKEwjIq4-PgZb_AhUAAAAAHQAAAAAQCg Thanks for watching!
I have one of those washers and sometimes it won't spin. Like every 10th wash I wont spin. What can be wrong with it?
I would change the belt and clean the grooves in the motor pulley while you’re at it. Wipe any grease off the large drive pulley too. I bet that will fix the issue. Thanks for watching!
@@HarperandKnowles thank you
My GE washer will fill with water and stop at soak. I ran the test but it is making an awful noise and just stops. Any ideas of what that could be? Thanks
At what point in the test does it make the noise?
@@HarperandKnowles after the water drains.
If it’s a high pitched squeal when it begins to spin then you should examine the belt and pulleys. Loose pulleys should be replaced and a spongy oily belt should be replaced.
@@HarperandKnowles Thank you.
I was also about to toss mine,it's my door mechanism,where would I find one it's a 220ACK5WW it's where it the lid goes down and pushes those little tabs back?
Check the video description for the GE/ Hotpoint lid lock links. Thanks for watching!
Do you have a copy of the error code sheet?? Ours did not come with one and I am having no luck online.
Sorry no, I don't have an electronic copy. Thanks for watching!
My ge washer spins and washes but when it’s spinning the drain and spin light starts blinking and it eventually stops and starts filling again
Without being able to diagnose your machine myself all I can do is give you my best guess. When the spin light flashes it usually means there is an out of balance condition. The machine will stop and fill in an attempt to float the clothes and reposition them more evenly to spin correctly. If you have a failed suspension rod then those will have to be replaced to fix the issue. Thanks for watching!
I have this exact washer ..mine fills with water but won't spin at all ..any suggestions u might have yo fix it
Change the lid lock. Thanks for watching!
My washer works fine except it takes twice for the water to shut off
I don't understand. It takes twice????
Hi my ge washer pump keeps on running can you help me please
It could be your washer is in what is called a “suds lock”. This is when the machine detects that there is a flooding condition that may occur but is in error. Unplug the unit for awhile then plug it back in and let it run for at least 20 minutes or until the pump stops on its own. This may or may not work but give it time to complete the sequence. Another thing that can occur is a clog in the pressure sensor hose. Take the console cover off, gently pull the pressure hose off the pressure transducer and blow into the hose to clear any obstructions that may be there. Suds lock will occur when you use the wrong type of detergent. High efficiency machines are designed to use detergents branded with the “HE” symbol. Using cheaper soaps will cause this problem. If these steps don’t fix the problem then you probably have a bad pressure transducer on your control board. Replacing the board will usually fix the machine. Changing the transducer is difficult unless you have some good soldering skills. Good luck with your repair, and let us know your progress. Thanks for watching!
Thanks you sir
My pleasure.
Mine won't even fill up the water will run into it for about a second then stop then it won't do anything else
Have you tested the lid lock? Use the diagnostic mode and test the lid lock. Thanks for watching!
@@HarperandKnowles the lid locks the water will run into it for about a second then that's it it won't do anything else I think I'm going to go back to the old school direct drive whirlpool
That wash machine will go landfill soon. Will not gonna stay last longer. Because of computer.
I understand your concerns about computerized washing machines and their potential longevity. While it's true that electronic components can introduce potential points of failure, modern washing machines are designed to withstand regular use and provide reliable performance. It's important to consider the overall build quality, brand reputation, and maintenance practices when evaluating the lifespan of a washing machine. Ultimately, choosing a machine that meets your needs and aligns with your preferences is key. Thank you for sharing your viewpoint on this matter.
So, I replaced 3 of these censors, is the last month and 1 week, they just stop working, put the last one in couple days ago, and just didn't work today. I'm lost. I don't want to bring someone in to look at it, I mise well buy a new one if it comes to that. Any ideas
I understand your frustration with the recurrent issues. It's strange that the speed sensors keep failing - they're usually quite reliable. If you're sure the replacement parts are good and they're being installed correctly, it could be an issue with the wiring or the control board. Check the wiring for any signs of damage or loose connections. It may be that the control board is getting an erroneous signal or is defective. Also, make sure to use OEM parts if you aren't already. If you can't find the issue, it may indeed be more cost-effective to consider purchasing a new machine. Thanks for watching my video and reaching out for help. Good luck!
Like everything works but if I put it through a cycle, that's all it does now, little water, spins, then stops, repeats about 5 to 7 seconds after
It may be a lid switch/ lock problem. Try putting it in test mode and test to see if it will spin. If the lid won't lock that's your problem. If you keep changing parts you'll soon have a new machine!
Okay, I haveanother prob, just changed the motor censor again, it works now, but I go to run it, it starts to fill, stops, the spins for like 3 seconds and stops, jesus
See response to your other comment.