IP Camera Review | Foscam FI9821W V2 HD Security Cam

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  • Опубліковано 9 лип 2024
  • Link to newer model on Amazon - amzn.to/39cLLAG
    *Foscam was bought out by Amcrest. It's still the security camera I use every day in my house.
    720p Version (less expensive): amzn.to/2ty3qBd
    There's also a newer easier version that you can find here: amzn.to/22e2rhh It's by Amcrest which I believe is the same company as Foscam.
    UPDATE: 5.16.2016 - I still use this camera EVERY day at least 8 hours a day and I leave it on day/night when I leave for vacation and it's still in perfect working condition. I can't say enough good things about this camera. The setup was tough, there's really no way around a long set up process but it's well worth it. Foscam offers a screen share that is worth every penny OR find a friend or family member to do it for you =).
    If you do have any questions, I'll do my best to help out. Just leave questions in the comment section.
    Foscam makes really good camera's and they've come a long way over the past couple of years so pay attention to the dates of the reviews. I would rate this IP camera as excellent, just make sure you set it up correctly (Foscam can do it for you) and you'll have a really feature-rich security camera that you can view anytime on your phone or computer while you're away!
    Contact Me: rcdad.com/
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КОМЕНТАРІ • 86

  • @renderz
    @renderz 8 років тому

    I just ordered one based on your review! Thanks for the upload.

  • @craigr1222
    @craigr1222 10 років тому

    Thanks! You've convinced me. I've got to get one now!

  • @Jimmy8her
    @Jimmy8her 7 років тому +1

    I have two Foscams at home and I was so happy with them before they stopped working. The picture qualify was crystal, both day and night vision and way better than the free camera ATD gives away. After about six months one stopped working and a couple of weeks later the second camera stopped.
    I'm lost.

  • @ErikSummer
    @ErikSummer  10 років тому +2

    "Samuel" Thank you. The Camera comes with a really good mount. I like to mount mine upside down because you can get better coverage (especially below the camera) In the camera settings you can "Mirror/flip" the image so all the controls work and the video is right side up.

  • @patrickkerr9798
    @patrickkerr9798 10 років тому +1

    Great review, Thank you!

  • @dvl56
    @dvl56 9 років тому

    great review. Just what I needed.

  • @dtshla6891
    @dtshla6891 10 років тому

    Thanks for the video. Picture quality of the camera looks nice. I was undecided between the FI8910W (cheaper) and FI9821W but after viewing several videos, including yours, I went with the FI9821W v2.

  • @user-lt6ds3ol4d
    @user-lt6ds3ol4d 6 років тому

    thanks for the video! I have a Foscam too and it's great! it works perfectly with my Xeoma software

  • @Loyal-ey2eq
    @Loyal-ey2eq 10 років тому

    Great review! What type of wall mount is that above the door, where can I get one?

  • @samuelschneider444
    @samuelschneider444 10 років тому

    What mount did you use above the door? Excellent review

  • @marcomark8
    @marcomark8 8 років тому

    Great video!

  • @zgovideos
    @zgovideos 9 років тому

    Info about the software :
    The " presets " doesn't store the brightness or contrast " and they don't keep the Zoom position too ( on a MAC by web )

  • @urena43
    @urena43 10 років тому

    Hello, is it possible to view recorded videos from the SD card? consulting by internet

  • @DiogoSisti
    @DiogoSisti 9 років тому

    Hi, i have the same cam, but the image is blur 4 mts far, i tried to turn front roll camera but not better. tried factory reset, update, but nothing. if 1mts from camera, is good, do you know about?thanks

  • @brianvo906
    @brianvo906 9 років тому

    Hello, can the video record continuously? and 2nd, when it records, does it store the video into the sd chip AND upload it to the cloud simultaneously?

  • @mauriciobui
    @mauriciobui 9 років тому

    Hi, do you know if I can record in a External HD linked to my Airport Extreme? Thanks

  • @M_E_T_R_O__9
    @M_E_T_R_O__9 4 роки тому

    Hey i bought 2 and they both have the issue where they reboot continuously and keep moving through the startup cycle, have you ever had this with any of yours?

  • @TriggerFingaRichie
    @TriggerFingaRichie 9 років тому

    Great video - thanks for sharing!
    Curious if you've ever set up the camera to record out of a window at night?
    I'd love to capture footage out of a front window but am not sure if there'd be an IR glare/reflection off of the glass...

    • @ErikSummer
      @ErikSummer  9 років тому +1

      Thank you. Yes, I've tried that and there will be a glare. You could disable the IR lights and place a IR light outside, something like this one: amzn.to/1GIXJPA
      Hope that helps.

  • @TommiPuuska
    @TommiPuuska 10 років тому

    Is it possible to set the camera to send pictures in email AND ftp-server - or do you need to choose only one option only?

  • @MYMIXTAPEISHOT
    @MYMIXTAPEISHOT 5 років тому

    @eric summer I’m looking for a camera that can record for 8hours wireless while I’m at work, will I need to find a SD card with enough memory to do this or is it backed up online somehow? If it’s backed up online do I have to pay for the online memory? Thanks

  • @robfayas7736
    @robfayas7736 9 років тому

    Erik, Where is the SD card you mentioned?

  • @Munky332
    @Munky332 8 років тому

    hi, i'm looking for a camera like this, with good resolution and the ability to log to SD -- do they make an outdoor model? or do you think this would work outdoors?

  • @copw5
    @copw5 9 років тому

    Does this camera have to have a PC on all the time? Any cloud service?

  • @ErikSummer
    @ErikSummer  9 років тому +1

    Hi (EF Page) Your PC does not have to be on all the time. The IP Camera is like a mini computer that will record locally and email you photos whenever it detects movement. Foscam does have a Cloud service! Here's a link: foscam.us/foscam-cloud
    I don't use their cloud service since the photos are instantly sent to my phone and if I need to review the footage I just pull it from the SD card. Hope that helps.

    • @sundancerhythm
      @sundancerhythm 8 років тому

      +Erik Summer hi, ok thanks. I'm sure if i use one if the live streaming sites then that shouldn't be a problem. My main concern is if the camera is locked to the software only. Meaning you can only view it on their client and nothing else. I bought a camera recently and i'm not able to share the live stream because that camera is locked to their sofware, so there's no way i can broadcast an event.

  • @dinuguan510
    @dinuguan510 9 років тому

    The fact that this camera allows no remote access to any of the video files stored on the SD card is kind of a glaring omission. You have to do one of two things if you want those captured videos: 1) upload to a remote FTP server, or 2) physically remove the SD card from the camera. It's amazing to me that Foscam still hasn't sorted this out.

  • @YST5700
    @YST5700 9 років тому

    DDNS = ability to track changing dynamic IP addresses, which is critical to accessing the camera if you lack a static IP (which most connections lack).

    • @yessure5291
      @yessure5291 8 років тому

      +YST5700
      You can make the camera have a static address.

    • @YST5700
      @YST5700 8 років тому

      Yes Sure Yes, but that doesn't matter if the public IP address remains dynamic, which is what a remote camera feed is viewed on (not the camera's internal address).

  • @user-zq7pf4oq7q
    @user-zq7pf4oq7q 6 років тому

    I'm using my Foscam with Xeoma
    It's really satisfying

  • @javiersinapellido522
    @javiersinapellido522 10 років тому

    This camera has autorun?

  • @DukeLaCrosse20
    @DukeLaCrosse20 10 років тому

    @Erik The lens has a ring with teeth on it which suggests a manual adjustment. What is that for? Is it focus? Is it really for manual adjustment?

    • @ErikSummer
      @ErikSummer  10 років тому

      It is a manual focus. It helps to get a nice sharp image, especially if your room is really big or really small. It's a little hard to turn but you'll notice a difference in image quality if you have your live view pulled up when turning it.

  • @misterstratocaster
    @misterstratocaster 9 років тому

    I have two of these. The image quality is very good. But you'll need some knowledge of networking to get port forwarding set up so that you can view the cameras remotely. I've yet to get their client software to display an image (the software that can show multiple cameras in panes), but viewing from a browser or dedicated phone/tablet app works great.

  • @illuminatistboy
    @illuminatistboy 8 років тому

    Hi, how do you capture videos beside sd card.can i hook it up to a dnr such as DLink video recorder DNR-322L

    • @ErikSummer
      @ErikSummer  8 років тому

      +Erdem Demirkan I'm not sure if the DLink would be compatible with a Foscam. Foscam makes their own network video recorders like the FN3004H - amzn.to/1Yus1No I like the idea of recording on my own network but I'm curious if the Cloud service would be worth the cost of not having to hassle with the extra hardware.

  • @bestlaptopsever2259
    @bestlaptopsever2259 8 років тому

    Yeap
    NVR but still will be in my home .
    sending emails with pictures is not the same like video clip.
    You can get more details from video clips.
    There must be some way with ip forwarding or something similar to this.
    Thank you for your fast response :)

    • @ErikSummer
      @ErikSummer  8 років тому

      +roko monev There's an option for FTP, but the setup seems pretty advanced.

    • @bestlaptopsever2259
      @bestlaptopsever2259 8 років тому

      +Erik Summer
      Thanks Erik

  • @sundancerhythm
    @sundancerhythm 8 років тому

    hi wonder if you can help me, would this camera work for live streaming to an audience rather then for home sercurity?
    Thanks

    • @ErikSummer
      @ErikSummer  8 років тому

      +sundancerhythm You could, but I'm not sure how much bandwidth or logins at one time it could handle. I've only tested it with two people logged in at one time. You might want to look more into a "dns" service that offers multiple logins to a live camera, try dyn.com/dns/ Try telling them what you want to do and they should help.

  • @jayant6955
    @jayant6955 8 років тому

    how does the camera perform at night when placed behind a pane of glass, is the image still clear or not, hope anyone can help me with the question thank you.

    • @ErikSummer
      @ErikSummer  8 років тому

      +Jay Ant You'll get glare from the IR lights. The only thing I could recommend is to disable the IR lights (easy to do in the software) and put a motion light outside. Or if you need a live feed at night, I've seen some people put IR bulbs outside. To you it would look dark but the camera would be able to see.

  • @jorels7216
    @jorels7216 10 років тому

    is there anyway to upload directly to the cloud, e.g., dropbox, google drive?
    if someone breaks into your house, camera is useless if they steal the sd card along with it.

    • @ErikSummer
      @ErikSummer  10 років тому

      Yes and No. It will start snapping pictures and emailing you them immediately so even if they destroyed the camera, you're still going to have the pictures sent to your email. It takes about 2-3 seconds for the camera to send a set of 3 pictures and it will keep snapping away as long as it has power and an internet connection! You can adjust the sensitivity and "Triggered Interval" depending on how many pictures you want emailed to you in a certain amount of time.
      Video on the other hand is only stored on the SD card. I would think 99.9% of people wouldn't notice the small SD card in the back of the camera if they are breaking in! Even if they stomp on the camera and break it, the odds are really good that the SD card will survive!
      Hope this helps!!

  • @johnmageevt
    @johnmageevt 8 років тому

    Erik where did you get the bracket for the Foscam FI9821P web cam?

    • @ErikSummer
      @ErikSummer  8 років тому

      +John Magee It comes with the bracket shown in the video.

  • @sokanos10
    @sokanos10 9 років тому

    Hi, If i would like to use this camera as baby monitor, this camera is easy to view over cellphone ( Smartphones ) or no ?

    • @ErikSummer
      @ErikSummer  9 років тому

      ***** I use mine on my cell phone all the time and love it. I use the free "Foscam Viewer" app. Foscam also came out with a model that has an optical zoom as well: amzn.to/1F7adyT

  • @quangduyho
    @quangduyho 10 років тому +2

    Is your browser required to be open the entire time in order to record to segments to a PC (wirelessly)?
    Also, I understand that this specific model has P2P function but will it AUTO port forwarding for me as well so that I can view it over both 4g and wifi?
    Thanks for sharing btw

    • @ErikSummer
      @ErikSummer  10 років тому +1

      I've never recorded through my browser. It will take snap shots and email them when it senses movement and will record segments locally to the SD card that's plugged in to the camera. You can then view those segments whenever you like.
      I'm not 100% sure on your second question, but I view my camera from my cell phone both on 4g AND wifi. It works great with both! If you don't have 4g service or your home internet is 5mbs or less, don't expect smooth live video.

    • @quangduyho
      @quangduyho 10 років тому +1

      Sorry. From what I understand with this model all you have to do is scan the QR code at the bottom of the device, register and i should receive live feed over 4g right away WITHOUT manually configuring router's port fowarding right?
      I currently have a Foscam FI8918W and in order to control/view it on my phone over 4g, I have to go manually open port.

    • @burtontsang
      @burtontsang 10 років тому +1

      danny ho
      The FI9821P is the Plug and Play model where you scan the QR code and there's no need to configure port forwarding.

    • @quangduyho
      @quangduyho 10 років тому

      Burton Tsang thanks !

  • @clarencenewby716
    @clarencenewby716 9 років тому

    Hi, everyone in our household uses tablets/smartphones, will this camera work without a desktop PC?

    • @ErikSummer
      @ErikSummer  9 років тому

      This Foscam does not require any computer to run, only an internet connection (wireless or through Ethernet). But it's helps to set everything up on a computer!

  • @methujeraya
    @methujeraya 9 років тому

    Is it just me or it really just doesn't record audio? It doesn't record audio on alarms and on schedule.

  • @marcomark8
    @marcomark8 8 років тому

    What is the difference between the Foscam FI9821W V2 and the Foscam FI9821P

    • @ErikSummer
      @ErikSummer  8 років тому +1

      +Mark Rivera The only difference is the FI9821P is "Plug & Play" which skips a couple steps in the set up process when connecting to your router. I looked over all the features and it looks like they're identical. I updated the link in the description since the FI9821P is cheaper. Thanks for bringing that up.

  • @paquiela100
    @paquiela100 9 років тому

    boa tarde uma tradução por favor

  • @clarencenewby716
    @clarencenewby716 9 років тому

    Ok, thanks.

  • @espheroz
    @espheroz 9 років тому

    is there a tutorial for this camera? i want to use it outside of home wifi, and is it secure?

    • @ErikSummer
      @ErikSummer  9 років тому

      This one is not made for use outside use. It is secure, but you have to change the default username and password! I've been using Foscam for years with no problems. If you want a "pan tilt" Foscam for outside I'd go with this one: amzn.to/146718x Are you looking for a tutorial on setting up the camera?

    • @espheroz
      @espheroz 9 років тому

      Erik Summer yeah i am looking for the tutorial to setup this camera so that i can accesses it through my mobile phone

    • @ErikSummer
      @ErikSummer  9 років тому

      I use "Foscam Viewer". Tons of options and it's all free. You enter in the same information that you use to log into the camera form a browser. Here's the app: play.google.com/store/apps/details?id=com.ipc.newipc&hl=en
      I'll look for a good tutorial.

  • @truthseeker002
    @truthseeker002 8 років тому

    Will it work for outdoors and wet weather?

    • @ErikSummer
      @ErikSummer  8 років тому

      Not this one. If you want a camera for outside then I'd go with a bullet camera like this one: amzn.to/293B87Z There's a wireless and POE where you'd have to connect a Ethernet cable.

    • @truthseeker002
      @truthseeker002 8 років тому

      Ty

  • @jacobdelrio5
    @jacobdelrio5 9 років тому

    Can the software work with mac computers?

    • @ErikSummer
      @ErikSummer  9 років тому

      The software will run from the camera. You log in through your browser so you shouldn't have any problems. I use Chrome and IE to view my cam. Never tested it on Safari.

  • @devious2172
    @devious2172 10 років тому

    lol - You skipped literally the only section I needed to see, which is Record / Storage Location.
    Otherwise, good video.

    • @ErikSummer
      @ErikSummer  10 років тому

      What do you want to know about it? I have a 32GB SD card in mine. It records video and audio locally so you can watch clips later.

    • @devious2172
      @devious2172 10 років тому

      Erik Summer I appreciate you responding. I just thought it was comical at the time.
      I was interested in the options for network storage, if any. Wanted to see what configuration for a NAS would look like I ended up picking up a cheap dlink on amazon to mess around with.

  • @manilaguy035
    @manilaguy035 8 років тому

    how to activate the DDNS Status?

    • @ErikSummer
      @ErikSummer  8 років тому

      Are you asking where to find the DDNS? It's on the bottom of the camera. With Foscam it's a free service, however you can pay for DDNS if you like. Not sure why you'd want to since Foscam's DDNS has been working great for me for years.

  • @samanosukeakechi4388
    @samanosukeakechi4388 10 років тому

    I just want to monitor my kid in the next room with closed doors. Would this be great just for that?

    • @ErikSummer
      @ErikSummer  10 років тому

      Foscam makes a baby monitor that comes with a monitor that you carry around the house. Here's a link: amzn.to/1zxaGXN
      If it's just for the next room, this might be a better fit for you.

  • @bestlaptopsever2259
    @bestlaptopsever2259 8 років тому

    Regarding those cams I could not find anything online about recording , not enough clearly( no details) like this info is hidden on purpose.
    if you can
    recording from distance directly to your laptop’s hard drive , not to sd card
    and of course for free. Please fill me in if there is any option.
    Because recording to DVR or sm card is not good option .
    First job to the burglar is to break all security equipment , hard drives or whatever is there will be destroyed
    Also I want to buy one 30 fps with a good audio and mic, as well good night vision
    Which one would you recommend me
    It does not matter to me foscam or other brand
    Thanks in advance

    • @ErikSummer
      @ErikSummer  8 років тому

      +roko monev I have mine set up to email me multiple pictures of any movement inside my home, so if they did destroy the camera, I'd still have a lot of photos saved online. Getting 30 fps will depend a lot on your internet speed, I'm guessing you'd need at least a 20mb down and 8mb up speed. A great 1080p 30fps camera is this one amzn.to/1IGnNZY As far as recorded video there's an option but I haven't tested it. You can get a network video recorder that will record video separately from the camera. Here's a link: amzn.to/1lZOvb8

  • @egonhaendler
    @egonhaendler 9 років тому

    Kann die foscam nicht oeffnen

  • @utubemadu
    @utubemadu 9 років тому

    I bought FI9831W. Had lots of issues. Plugins (browser) crash, have to wait for the web service in camera to respond for a long time to view the app to control it, and images weren't that solid in outdoor mode. After being fed up with so many issues returned the camera. Its been two months since return and the sluggish support process haven't even refunded me. They keep on mis-communicating and getting lagged in their dealings with customers. I would not ever look at FOSCAM again. Poor quality product, poor support. No good. :(

  • @yessure5291
    @yessure5291 8 років тому +1

    WARNING !
    FOSCAM Customer service is horrible.
    And when you call the help number expect to be on hold for over an hour.
    Make sure your battery is fully charged and have a speaker option.
    Their email support is worse.

    • @ErikSummer
      @ErikSummer  8 років тому

      +Yes Sure They've been pretty helpful with me, although that was over a year ago so maybe they've gotten worse. What problem are you having?

    • @yessure5291
      @yessure5291 8 років тому

      +Erik Summer
      Hi You Asked For It ")
      FOSCAM
      WARNING FOSCAM WARNING
      BEWARE
      MAKING AN ORDER WITH FOSCAM !!
      December1 /2015
      HELLO SALES DEPARTMENT:
      I WANT A FREE ACTIVATION / REGISTRATION / SERIAL NUMBER FOR THE BLUE
      IRIS SOFTWARE ---------- HERE IS WHY………….
      WHY
      DOESN'T ANYONE IN SALES EVER REPLY TO AN EMAIL?
      IAM GOING TO FILL YOUR INBOX OVER AND OVER UNTIL SOMEBODY REPLIES
      Dear Abdurahman (Adam) Ravat, CEO Foscam
      November 10 / 2015 I made a 5 camera order with Foscam Canada.
      I waited a few days and got no communications from the company.
      I got fed up on November 25 and tried to contact the company.
      LiveChat: I tried their Live Chat on their web sites. (Canadian and American)
      The live chats kept going dead and I got another person who said wait and
      they will check.
      Then of course the Live Chat went dead and I got another person and
      another over and over to no avail.
      Numerous Live Chat people and not one of them got back to me about the status
      of my 15 day old order.
      (From their shipping depot in Toronto to my city in British Columbia,
      Canada is usually 3 days for shipments of any kind.)
      Phone Calls: Foscam has numerous web sites and numerous contact phone numbers.
      I tried at least 6 different phone numbers in Canada and the USA.
      I could not get anyone who could help and answer. One guy said he was
      working for some other company name. [Why was his company phone
      number on the Foscam website I will never know] He said he would
      transfer me. The line made an odd sound and went dead. Another wasted
      phone call!
      I wasted over two hours phoning various so called contact phone numbers
      and never got my original questions answered “where is my order?”
      When was it shipped? Was it shipped? What company or carrier is
      delivering the order?
      Next: Emails !I wrote emails 3 days ago to their sales dept. I wrote 2 days ago. I
      wrote yesterday.
      I sent 15 emails today November 25 / 2015 to every email address I
      could find for Foscam sales and support help.
      Not one reply !!
      I did get a stupid reply like this 3 times “Your request (26514) has
      been updated. To add additional comments, reply to this email.”
      What use or information is that? It seems to be a computer generated
      canned message.
      Somehow I got a copy of this:
      Hi Team,
      Would you pls help this customer?
      Best
      Regards
      Leon Wu(Mr.)
      Sales Team
      Email:
      leon@foscam.com
      Skype:
      oliver-sales
      Shenzhen
      Foscam Intelligent Technology Co.,Ltd
      Headquarter: Room AB, 9/F,
      Block F5, TCL International E City,
      No. 1001 Zhongshan Road,
      Nanshan District, Shenzhen, PRC, 518055
      Website: www.foscam.com
      Tel: +86-755-26745668
      ext 8688
      Fax:+86-755-26979571
      Mobile:
      +86-185 65 711 711
      Some guy in China got one of my emails somehow and sent this request to
      the same emails I have been sending to in North America.
      Conclusion:
      Potential
      Customer Beware
      I have paid for my order by credit card.
      Today I contacted the credit card company who have placed a “hold” on
      the payment to Foscam today.
      I really wonder if and when the cameras ever get here - what will
      happen if one of the cameras goes defective during the warranty
      period? Good luck to me? Good luck getting anyone in their service
      department? Good luck getting the camera replaced or repaired. Is
      their repair department as useless and unreachable as the sales
      support?
      They better give me an extra year of warranty.
      Why do they have 2 different Canadian web sites?
      foscam.ca/
      and foscamcanada.com/web/
      which adds to the confusion.
      November 26 - I was lucky enough to get someone on LiveChat. They could not
      help me.
      They said they will get a supervisor to read the chat and phone me in less
      than 15 minutes.
      26 minutes later a man called - said he understood the problem- but he
      could do nothing for me because he is a technician not working in
      sales.
      He told me he would call me today November 27 and update me. It is 16:15
      in the afternoon and guess what? Yep! No phone call.
      So I still have no idea about my order status.
      Another day went by. I tried the LiveChat and that was hopeless. It keeps
      cycling through 'people' but nobody actually responds. More than 10
      tries with that I gave up.
      November 29 I get an email from FO SCAM.
      “your FO SCAM order has shipped” Well…….let me read it.
      Greetings,
      Thank you for your order from Foscam CA. Fulfillment by Amazon has shipped
      a portion of your order. The remainder of your order will follow as
      soon as those items become available.
      You can track your shipment by visiting >>>
      Shipped via CANADA_POST (estimated delivery date: 30/11/2015 PST)
      Qty1
      Item
      --------------------------------------------------------------------------
      1
      Foscam FI8910W Pan and Tilt IP/Network Camera with Two-Way Aud...
      SKU:Fi8910w-Black
      One camera! Not Five…. Just one.
      So no information as to when the other 4 will arrive.
      Or maybe the factory only makes one camera per day.
      FO SCAM and their web site give you the impression that it is a big
      company.
      But if they can only come up with one camera in 3 weeks I am not
      convinced.
      The frustrations continue.
      My time has a value. I have invested over 15 hours into this futile
      quest. @ conservative $25 per hour =$375
      Soon they will owe me the value of the order.
      Or at least throw one more camera in one of the expected 5 boxes [no
      charge]
      And give me an activation number for the Blue Iris Software [no charge]
      Five boxes since it seems they only make one camera per week is my guess!
      November 29 after 4 reloads of the LiveChat I got someone who could not help
      me but wrote that I will get a callback tomorrow.
      I will not hold my breath for that one.
      November 30 John from Foscam called me at 11:35 am. john@foscam.us
      I gave him a quick summary and I offered to send him my continued
      journal of events about the outstanding order.
      As of Dec 1 / 2015 no reply from John;
      As of November 30 at 11:40 am the single camera shipment has not
      arrived.
      Update.....
      November 30 / 2015 One camera arrived at 16:00 hrs.
      Nothing was in the box about the missing 4 cameras.
      Your Order # xxxxxxxxxx (placed on November 10, 2015)
      Sincerely.
      Mr.XXXXXXXXX
      Dec.1 / 2015 update. Got someone on LiveChat 11 am.
      Tracking numbers given to me today December 1 / 2015
      I had to ask tracking numbers for what delivery company; It
      was not offered, I had to ask.
      Now today LiveChat tells me the cameras are being shipped in 5 separate
      boxes for some dumb reason.
      This means I will have to be home for 5 separate deliveries. But I was not
      given delivery dates for the missing 4 cameras.
      Email to shipping@foscam.us now. Dec. 1 / 2015 11:30 am
      And for all my troubles this is the first time someone has given me a
      contact method for FO SCAM shipping.
      This company is the absolute worst customer service I have come across for
      many years.
      And by the way. I have wireless cameras from 2 other companies.
      I tried for 2 hours last night to get my one camera to run wireless and
      it will not find my wireless network.
      It will only work with the ethernet cable.
      Sure there is a help number to call but I should not need to.
      It should not be that difficult for someone with 25 years of computer
      experience.
      And my guess 3 days ago was right. They do only make one camera per day
      and ship each each of them one by one.
      GGGGGGGGGgggggggggggggggggggrrrrrrrrrrrrrrrrrrrrrrrr:(
      Dec1 / 2015 13:00 hrs I called 713 893 7866 - waited a while and got
      Vincent.
      He asked why I called. I told him the story is too long he should read
      it while we are on the phone. I mailed by journal of events to
      vincent.gibson@foscam.us.
      While I was waiting on the phone it went dead!
      So much for customer service. I sent him an email with my phone number
      but 15 minutes have passed and no call.
      December 1 / 2015
      I signed into my Amazon account today while I am waiting for Vincent;
      Because I did not order my cameras through Amazon there is NO WAY to use
      those tracking numbers that were given to me !
      FOSCAM at its best.
      All of this will be published on UA-cam for the world to read.
      Dec 1 /2015 phoned 713 893 7866 13:05 on hold for 15 minutes so far….
      ashley.richardson@foscam.us
      I need the full name and direct number of supervisor at shipping or
      corporate offices of FO SCAM
      Dec 1 /2015 phoned 713 893 7866 13:20 on hold for 15 minutes so far
      again.
      I got another guy who said he will get me a supervisor name and number
      and he is also going to contact shipping.
      December 8
      Now that I have all 5 cameras. Setting them up - configuring -
      setting up email notifications - port forwarding - access router
      settings etc….on and on
      Try 6 different smart phone apps to find one that supports multiple
      cameras and pan and tilt, audio etc.
      Another 15 hours for all of that.
      Dec 11 / 2015 my call to the help number:
      You are number 23 in line. Expected wait time is72 minutes.
      100 minutes later I got a real person.
      Foscam cameras are Extremely difficult cameras to get working
      properly. And numerous calls to the helpline which is answered in
      India so you have to listen twice as hard to overcome their voice
      accent.
      What a company. How do they stay in business? And the company
      executives are impossible to contact.

    • @ErikSummer
      @ErikSummer  8 років тому

      +Yes Sure Ask them to "remote" into your computer, basically they'll set everything up for you. They didn't charge me for this. Did you try disconnecting your wifi on your phone before connecting to your camera? Also, login to the camera and enter in your wireless password?