Get Your Game On
Get Your Game On
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Think Twice Before Buying A Pimax
How important is good Customer Service to you? Especially when you are buying something for over a thousand dollars? This video exposes the poor customer service and questionable business practices of Pimax, creators of the very popular Crystal and Crystal Light brand of VR Headsets. A must watch for anyone considering buying one of those products.
READ FOR YOURSELF THE ORIGINAL CUSTOMER SERVICE DIALOG: drive.google.com/file/d/18HLHoRlXphWolmG2DxtOOTE1zT56HLbm/view?usp=sharing
Please support us on Patreon:
www.patreon.com/GYGO
Timecodes
0:00 - Intro
0:49- Lets Talk About Pimax as a Company
1:44 - Timeline of Events
9:41 - Interacting with Customer Service
11:03 - What are the Odds I get a Defective Headset
11:48 - Conclusions
12:57 - Closing
===================
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BINBOK VR T3 Plus Head Strap with Magnetic Battery Pack for Quest 3: amzn.to/46EriCd
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===================
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OTHER EQUIPMENT:
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#pimax #pimaxcrystal #gygo
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КОМЕНТАРІ

  • @buddy5088
    @buddy5088 4 хвилини тому

    I was going to purchase this headset next week. I was literally searching through UA-cam and discovered your video. Thank god I didn’t. The fact you’re considering purchasing another product from them is insane.

  • @natecontarino1748
    @natecontarino1748 24 хвилини тому

    The Crystal was their chance to redeem themselves but they went full scam yet again. There is no hope for them anymore. I just got a crystal light, base stations, knuckles, studioform headstrap, prescription lenses, and dongles (faceplate is out of stock). My Pimax play version 1.35 does not have an option to switch to lighthouses. Controllers/stations are on and working but won't calibrate in Openvr Spacecalibrator and remain offset by about 3 feet. Almost $2000 into this and I have a worse setup than my $300 Pico 4. They clearley are trying to force people to buy the faceplate even though they don't even have them in stock. The last thing I want to do is give them even more money. The Pimax controllers jitter all over the place and my knuckles are sitting on the shelf. Fxck Pimax. I will never purchase a Pimax product again. Fxcking sleaze bags.

  • @BlackdogMolitor
    @BlackdogMolitor 32 хвилини тому

    Thanks for saving me a bundle of money. Keep up the good work.

    • @GYGOtv
      @GYGOtv 5 хвилин тому

      You are welcome. Just want people to know what they may be in for. Thanks for watching.

  • @coreyrueckheim3881
    @coreyrueckheim3881 52 хвилини тому

    Thank you for this. I was really excited about the Pimax Crystal Super, but have always found the company's marketing tactics to be a little strange. I'm gonna hold off for awhile and see if things improve.

    • @GYGOtv
      @GYGOtv 5 хвилин тому

      I hope they do. I was REALLY excited about the OLED version of the Super but doubt I'll buy it now. Hearing too many others with issues so I know it wasn't just me.

  • @iammorpheus7345
    @iammorpheus7345 57 хвилин тому

    Thank you for sharing this with us. This is bull 1500 dollars. All of these companies need to be held accountable. This community needs to keep these companies honest.

  • @Star-Trekking
    @Star-Trekking Годину тому

    Thank you! I never will buy Pimax.

  • @223frankthetank
    @223frankthetank Годину тому

    Thank you for shining light on this- I’ve been considering my next VR move due to the G2 situation. I was starting to look into Pimax and saw this video. Thanks for helping me steer WAY clear of this shady company. No thanks!!

    • @GYGOtv
      @GYGOtv 12 хвилин тому

      You are welcome. Just want people to know what they may be in for. I'd recommend looking at a Quest 3 (NOT Q3S) I think it is the best value out there right now. If you have any questions please let me know. Thanks for watching.

  • @MrPXOMan
    @MrPXOMan Годину тому

    Im not giving them my money. For some reason its not Amazon selling it. Im not even going to talk about the sketchy warehouses in Europe. Its too expensive for me to risk it. A few years ago I had a Pimax 4K, the lenses were rerrible. Ill wait for other headsets, and then do the move.

  • @Joric78
    @Joric78 2 години тому

    I've always been interested in Pimax headsets, but the amount of stories I've seen along these lines have prevented me from ever pulling the trigger. There are at least 2 local vendors (Australia), which is the only way I'd even consider it. Then at least our local consumer protection laws would prevent the shadier aspects, although they can't do much for quality control.

    • @GYGOtv
      @GYGOtv 4 хвилини тому

      I think a vendor is the right way to go. Keeps you from having these issues and if you get a good working one it is amazing! Thanks for watching.

  • @BeyondPostal
    @BeyondPostal 2 години тому

    I am a VR user since 2013, I finally took a chance on Pimax (Crystal light)this year... all because of reviewers gushing about it (MRTV etc..) Worst mistake ever, I didnt mess around, and wanted a return.. the tracking was HORRIBLE and screen tearing, short cables etc.. just simply garbage. Got a Big screen beyond, and LOVING it, im coming from a Varjo Aero, and miniOLED is IT!!!! COLORS POP, blacks are PURE!!!! no going back people.. not to mention the form factor! AMAZING! P.S. I wouldnt use a Pimax even if they are free! Never again. Blocked those goofy channels too that gushed over it!

  • @hughmac7423
    @hughmac7423 2 години тому

    Sounds like you have had a rough time. I have a Pimax 8KX, I waited for it to be out for a year before I got one. I've had no problems. The only issues have been with the software at the start and the set up. I've had it for a few years now. I have had some games that won't run with the new Pimax software, IL2 for example. Although currently I'm using my PSVR2 on my PC and I really like it.

    • @GYGOtv
      @GYGOtv 2 хвилини тому

      I've thought about getting a PSVR2 just to try it. I am an OLED snob, just don't know if I can handle Fresnel lenses anymore. Thanks for the comment, glad you are enjoying VR, as it should be!

  • @nibbler2281
    @nibbler2281 2 години тому

    I'm glad you've made this video. I've been screaming about this for ages. It's THE worst experience I've ever had with a tech product full stop. I had the 8Kx and the experience was awful and ended up having to loose £180 just to get it sent back and get my money back, after 2 weeks of usage. Also inside a DCS cockpit the lens distortion was so bad it was un usable.

    • @GYGOtv
      @GYGOtv 10 хвилин тому

      I saw a ton of comments like this when I was looking at first buying the Crystal. I really wanted to give Pimax the benefit of the doubt that they had changed... but obviously they don't seem to have. Appreciate your efforts trying to warn folks... hopefully I can do the same with this video. Thanks for the comment.

  • @bigbangerz5856
    @bigbangerz5856 2 години тому

    Yeah that's pretty piss poor customer and warranty service whatever way you want to look at it. Pimax do need to start taking this more seriously... I hope they make it right for you.

  • @samcurmudgeon
    @samcurmudgeon 2 години тому

    Welcome to the Pimax Club. The usual experience goes something like: 1. Pimax announces a new headset. 2. Pre-orders ship months after they were supposed to ship. 3. Early adopters start discovering some serious QA issues. 4. Pimax offers the new headset on sale. More people buy it but discover that accessories you may want like a lighthouse faceplate (so you can use your Index knuckle controllers) or DMAS headphones are "out of stock" and months away from being restocked. 5. Your Pimax HMD has some issues. You contact customer service. A week later, you hear back. They ask for photos or video of the issue. You reply right away with those requested photos/video. Another week passes before a different CS agent asks you again for photos and video. You send those again. Another week goes by. Another CS agent replies with advice that is totally not relevant to your isue. You reply right away. Another week goes by. You reply again. Another few days to a week without reply so you hop on the r/pimax subreddit where u/Pimax_Quarra (sp) assures you they'll handle things. Eventually you get an RMA. You ship out your defective headset and wait, and wait, and wait, and eventually get a replacement. Things seem good for anywhere from 2 minutes to 2 weeks before the problems with the replacement HMD start up. Repeat above process. 6. In the middle of your ongoing struggle with Pimax CS, Pimax announces a new headset with radically different features than the last headset (kinda like Pimax just throws feature ideas against a wall to see what stick, and then abandons those features on a whim within a year). They've also either (a) reduced the price by cutting features, or (b) increased the price by adding features no customer asked for, or promise things like wider-FOV lenses that they'll never ever deliver. Oh, and they claim the new headset is $x.xx but you'll have to pay $32 a month for a 24-month subscription to "Pimax Prime" with only vague promises of what exactly you get for $32 a month... 7. Repeat steps 1 to 6.

  • @nwheatcraft
    @nwheatcraft 2 години тому

    No joke, after reviewing about 20 different headsets I bought a meta quest 3 due to the law of averages.

    • @GYGOtv
      @GYGOtv Хвилина тому

      I think that is a fantastic value, I love my Quest 3 and would recommend it to those looking for an affordable alternative! Thanks for the comment.

  • @mattgillatt
    @mattgillatt 2 години тому

    I’m going through the same situation. Customer service is appalling. I’ve sent mine back, and they said they’ll replace it. They said they’ll let me know when it’s been dispatched. I’ve heard nothing, and they post a video on UA-cam yesterday bragging about having them in warehouses all over the world ready to go. And to cap it all, they then announce that you can now get the same headset for a lot less money. Wish I’d never ordered it with them.

    • @GYGOtv
      @GYGOtv 9 хвилин тому

      Funny I thought the same thing when I saw that part of the video... "huh, wonder where mine is" Hope you get yours soon and I hope it works like a champ. Thanks for watching.

  • @DerekIwasiuk
    @DerekIwasiuk 3 години тому

    They need to change as a company.

  • @khajauddin6419
    @khajauddin6419 3 години тому

    After hearing from you and other people who watched this if some one buy pimax either they are stupid or a idiot!

  • @Duutse1
    @Duutse1 3 години тому

    Thank you for coming out with this! I will definitely stay away from Pimax... Very good quality video by the way, nice to watch (although I feel so bad for you)

    • @GYGOtv
      @GYGOtv 3 години тому

      Don't feel bad for me, I'm over it by now. Just hope I can help others from getting into a mess like this in the first place. Thanks for watching.

  • @OperatorPuski
    @OperatorPuski 3 години тому

    Chyna #1 lol they've been shady and will always be shady. Been down that same road with you on other headsets they had and will never go back. Good for you bringing this up to light. Pimax seems to pull the strings on the other reviewers that get Free headsets making them their shills. I believe what you had to say and your opinions are pretty much right on of the company in general.

  • @SargonDragon
    @SargonDragon 3 години тому

    You had smooth sailing with a Crystal for 7 months? That's really good. Much better than I had with the two Crystals I bought. That was a nightmare almost from the start.

    • @GYGOtv
      @GYGOtv 3 години тому

      I mean what is up with their quality control... I think they have gotten so many orders for the Crystal Light that they are just shipping everything they make and letting the customers be the Quality Control. Very disappointing. Thanks for watching.

  • @PaxtonHelling
    @PaxtonHelling 4 години тому

    They are horrible

  • @karner1541
    @karner1541 4 години тому

    Bought a used pimax 8kx a few months ago. Zeros issues so far. Fantastic FOV and good clarity. Escpially that big FOV is incredible for a good sense of speed. So far I am very happy. So not everyone has these problems

    • @GYGOtv
      @GYGOtv 4 години тому

      That is awesome! I hope your 8KX works as long as you own it. I loved my OG Crystal and wish they wouldn't have bricked it. Thanks for sharing!

  • @Pickle_Surpr1se
    @Pickle_Surpr1se 4 години тому

    I somehow have an OG Crystal without issues since launch but I never got the second pair of lenses that were promised, or the updated fiber optic cable and the wide FOV lenses are abandonware at this point. It seems as if the OG Crystal has been abandoned by Pimax. Giving them any more money in hopes that they can deliver on any of their new promises with the Super does not seem like a wise idea.

    • @GYGOtv
      @GYGOtv 2 години тому

      Agree 100% I'm still waiting on mine too... but I'm not holding my breath. Thanks for the comment.

  • @ShawnT007
    @ShawnT007 4 години тому

    Thank you man, with their new promotion that came out yesterday, i was about to buy this... i dont want this experience at all YOU SAVED ME!

    • @GYGOtv
      @GYGOtv 4 години тому

      That is great, you are exactly the person I was hoping to reach with this. Glad to help.

  • @nrosko
    @nrosko 4 години тому

    I got close to buying one but Pimax do not give me confidence at all.

    • @GYGOtv
      @GYGOtv 3 години тому

      Nor should they. This has been going on for years. Thanks for the comment.

  • @csyoutubeacc
    @csyoutubeacc 5 годин тому

    Thank you for this. I was about to buy one!! Not anymore!!

    • @GYGOtv
      @GYGOtv 3 години тому

      Glad I could help you make your purchase decision. Appreciate you watching.

  • @DramaFreeGaming
    @DramaFreeGaming 5 годин тому

    Thank you for sharing this honest review. I ordered and received my Pimax Crystal Light in late August 2024. I had no prior experience with Pimax and quickly noticed how difficult it was to get through support, get headset updates, etc... Their communication with the public is minimal and I honestly was not impressed with my Crystal Light. I'm glad I have the Quest 3, and honestly, I find it to be a better product.

    • @GYGOtv
      @GYGOtv 4 години тому

      I love the Quest 3 so very good choice. I highly recommend it to anyone looking for an alternative option. Thanks for the comment.

  • @David-c5l
    @David-c5l 5 годин тому

    Wish I had seen this before I bought my Pimax. I've had nothing but problems with it--absolutely regret buying it. I bought into the hype others were selling on it--thought I was getting an upgrade to the G2. Now I've gone back to my G2--the G2 just works period. I'll never buy Pimax again.

    • @GYGOtv
      @GYGOtv 4 години тому

      Thanks for sharing, seems to be a common theme here.

  • @brzijoe6700
    @brzijoe6700 5 годин тому

    Sorry to hear how it went for you. I enjoy pimax, but how to recommend it to a friend?

    • @GYGOtv
      @GYGOtv 2 години тому

      Everyone had to decide for themselves if it is worth the risk. That was the reason for the video. Thanks for the comment.

  • @hdvrNG
    @hdvrNG 5 годин тому

    If there is a lot of people having this issue may be Gamers Nexus would look at it and make a video on it like they have done before with shady business practices.

  • @Davis95185
    @Davis95185 5 годин тому

    I thought about getting one of their products but after watching your video I’m going to pass. I don’t want the headache of dealing with an overseas company that has poor customer service.

    • @GYGOtv
      @GYGOtv 3 години тому

      Well that certainly is Pimax right now. Maybe they will get better, but we have been saying that about them for years now. Thanks for watching.

  • @dougsmall3436
    @dougsmall3436 5 годин тому

    I had a terrible experience with them, as well. It was a 2-month nightmare. It was 2 weeks before they acknowledged my order, then they said they didn't have any in stock & it'd be over a month before one came available. After requesting a refund, they said they'd contact a retailer to send me my order, but the lighthouse adapter would be delayed. When I finally got it a month later, right out of the box, the plastic strap loop broke off, so the strap was useless. I tried many times to get it set up & when I got into a game, the screen kept rotating around & made me sick. I eventually got it returned & got my refund, but it was a nightmare & I won't be doing business with them, again.

    • @GYGOtv
      @GYGOtv 4 години тому

      Wow, I'm glad you got a refund! I tried for that too but there was no way. Appreciate you sharing your experience.

  • @ronartest8638
    @ronartest8638 5 годин тому

    damn i must be one of few having no issues with my PCL , im lucky but the fact that they release the SUPER is crazy, cause they dont even finish to fix fps and stabilization hardware on PCL they chase too much money without even trying to perfectly release a product, i never witnessed this type of behavior in VR company this is messy and not serious

    • @GYGOtv
      @GYGOtv 3 години тому

      I know, and they didn't even mention the 12K that they pimped out years ago. I'm glad you got a good PCL, it is an awesome headset when it works. Thanks for watching.

  • @darekzmarek1842
    @darekzmarek1842 5 годин тому

    Pimax = BUFU !!!!

  • @koniki7050
    @koniki7050 5 годин тому

    It's sad. I've had a Pimax 5k XR for years and the biggest issue I ever had was needing to replace the cable every 6 months once i started getting snow artifacting. A few months ago I see a brand new crystal (with 3 years of warranty!) for $700 nearby on FB marketplace. I was holding off on buying one until the WiGig adapter came out but figured I couldn't risk losing that deal. Well now the wireless adapter that was "coming this year" is again being demod at CES... so not even close. And on top of that the base station cover i got doesn't work. My controllers fly off every 5 seconds. Apparently people on the discord discovered that there's interference with the onboard wifi card?? And people are rewiring their covers so they work properly. What kinda BS is that lol. $300 for a broken product that you have to fix yourself. I might try replacing the cover but thinking about just selling the Crystal 🙄

    • @GYGOtv
      @GYGOtv 4 години тому

      The Quest 3 is a great alternative for wireless... if you have a good video card and fast router it is really good visuals (I see no artifacting when I use mine). Just a thought if you want to try something else. Thanks for the comment.

    • @koniki7050
      @koniki7050 4 години тому

      @GYGOtv I might try out the Quest Pro if I can find one used near me

  • @stuartnorman5209
    @stuartnorman5209 6 годин тому

    Was keen on the Super until I saw this...I think I'll walk away from my $1 preorder and wait to see what competiition is on the market at that time. Thanks for the fair and balanced report on their customer service.

    • @GYGOtv
      @GYGOtv 3 години тому

      Just tried to be fair but I wanted people to know what they might be getting into. Appreciate you watching.

  • @alanwright4575
    @alanwright4575 6 годин тому

    I am still waiting for my crystal light. One excuse after another.

    • @GYGOtv
      @GYGOtv 2 години тому

      Yep sound very familiar to me me too. Thanks for sharing.

  • @oliverbrock9364
    @oliverbrock9364 6 годин тому

    I can understand your point of vierw, but would also be i9nterested in Pimax´ view. My Crystal has been working perfectly for 1.6 years, also got it in July 2023, a short screen issue was solved quickly and efficient by their support. Ordered the Super now.

  • @ryanwood4312
    @ryanwood4312 6 годин тому

    I did get my crystal light, and wow the barrel distortion and some weird problems with the lens. I will say after getting the 15 mm pad and new lens, it is functioning really well.

    • @GYGOtv
      @GYGOtv 3 години тому

      Yep, once it is working it is great! Glad they got you fixed up.

  • @GunitForLyfe
    @GunitForLyfe 6 годин тому

    I was just considering preordering the pimax crystal super, noped out. Thank you for saving me.

    • @GYGOtv
      @GYGOtv 4 години тому

      You are welcome, you are who I made the video for and I'm glad it helped.

  • @adrianbroome7236
    @adrianbroome7236 6 годин тому

    My original Pimax Crystal is still working fine as advertised in DCS and I am going to take the risk of buying the Pimax Super for the ultimate immersion. If the Super ends up faulty and I have all the customer care problems you had Mark then I will always have the original crystal to fall back on. If I were you I wouldn’t buy the Super purely because of the bad customer care that you have had. I have a memory like an elephant when it comes to bad customer care. I had a bad experience with the carpet company Carpet Right 23 years ago and I have never use them since. In terms of VR headsets, the only headset that comes close to the Crystal is the Vajro XR-4 series which is super expensive but if their customer care matches the quality of their headset then price is irrelevant if one is a true gamer.

  • @wesleyfletcher4643
    @wesleyfletcher4643 6 годин тому

    Your welcome, I really appreciate your incite. I do not have a motion rig yet although I am considering it. My problem is I have a NRL boing platform and would have to abandon it to go with a h2,3, etc. I could use the seat mover but you do not seem keen on that solution. So I am at a bit of an impasse. Thank you for what you do.

    • @GYGOtv
      @GYGOtv 3 години тому

      Some motion is better than no motion so try the seat mover. I just want my controls to move with me, not stay in place. Thanks for the comment.

  • @Cnicbr
    @Cnicbr 6 годин тому

    I am so happy that I went for the Quest 3, works so great in IL 2

    • @GYGOtv
      @GYGOtv 3 години тому

      Love the Quest 3, fantastic value for sure. Glad you are enjoying it.

  • @luismendez841
    @luismendez841 6 годин тому

    A Chinese company with bad customer service? What else did you expect? Buy American

  • @1inchPunchBowl
    @1inchPunchBowl 6 годин тому

    UK & European consumer law would never allow this.