I retired my cleaning service of 30 years, but I love watching Angela. She is great , when I started my service, I had no clue what I was doing, lol I had many long term clients of 15 to 20 years and still miss them! I absolutely loved all the years I served in the cleaning business.
Hi Debbie. What a wonderful career you had. I bet you have some amazing stories. And 15-20 year clients speaks volumes about the type of work you did. High Five!
As a solo cleaner, this is what I do. I do maintenance clean each time, and when I see a Hot Pocket as you say, I add one spot in each time so that eventually the whole house becomes a maintenance clean.
Thank you for posting this. I have ran into so many hot pockets I have just been cleaning them and end up spending my whole day there lol Do you follow Angela check list every time?
It makes perfect sense to do the maintenance clean first. A lot of people make the mistake of being too thorough when they're trying to catch up their housework and they fail because of it. I love the idea of trying to match a checklist each time you clean. I downloaded it, I'm going to copy it out on paper and use to to clean house. I'm not a professional house cleaner, but I do want to get caught up on our cleaning and I think it would be so nice to have it as clean as a home that had a regular cleaning service visiting.
Yay! Thank you! I was so confused 🤷♀️ I have taken quite a bit more time on the initial clean AND charged more. But had not yet sold a deep clean. I am anxious about telling the client that I may not hit all of the maintenance checklist items on the initial clean. I guess the point is; no matter how you choose to tailor your checklists - client expectations must be crystal clear. 😊
Hi! The first time I clean the home of a new client, I’ve found that 99% of the time the home needs far more than a maintenance cleaning because it hasn’t been maintained at all. The scum and build up in a shower or tub takes exponentially longer than it will take to clean a couple weeks later. The dust is thick, etc. If I were to leave a home without properly cleaning a tub (for example) the client would likely be underwhelmed with the result. I would rather blow their minds, guaranteeing that they will have me come back... and then maintain from there. How do you handle areas of the home that can’t exactly be “swept under the rug” until a later date?
The secret is to set realistic expectations up front. I know why you feel the way you do - in six months come back and watch this video again - it might make more sense.
@@AskAngelaBrown Thank you. I get the feeling I may already know what you’re referring to.... I dread deep cleans and once in awhile I run out of time and have to return the next morning. Which isn’t exactly ideal for anyone. What you said in your response was very little but it said a lot. Thanks so much. I appreciate what you do.
Fascinating. I am going to let the other cleaning ladies on my social media know about this as most of us try to do the deep cleans first. I like your way.
Great video, as usual. I disagree with maintenance before deep cleaning. We have checklists for both types of clean and reiterate what is on the list before starting each clean. We charge by the hour for deep cleaning and the first maintenance clean then a flat rate going forward. We are very communicative all throughout and have never had a problem with clients in reference to this. We have become well known for our through cleans. Rarely do I have to "sell" them anymore.
So do I and i make it clear about the maintenance clea n after the deep clean but during the maintenance clean I still check while in each room from top to bottom and if I see something got Dusty again I'll get it while I'm there meaning like a ceiling fan or the trim above a doorway...also I don't do inside cabinets or any inside closets for deep or maintenance that would be extra that to me is considered more of a move out clean unless the customer specifically asks however during the initial walk through I asked those questions .. yes 3 check lists are great!
Appreciate the info! Different situation, but I'm looking at providing some of these types of services as part of make-readies for homes, and your advice here helps me see I need to set definitions on service levels; say a home that a quicker go-through is fine, the shine needs to be brought back, or it's a magnet for Aurikatariina type of place.
Thank you for your feedback! I'm glad you found the information helpful. Setting clear definitions for service levels is definitely a great idea. It ensures that both you and your clients have a mutual understanding of the work involved, whether it's a quick touch-up, a thorough shine, or tackling a more extensive cleaning project. Best of luck with your make-ready services! If you have any questions or need more tips, feel free to ask.
Well in my case because of how out of control everything gets (I’m convinced I have ADHD and other undiagnosed illnesses and disorders otherwise things would never get this bad) I have to do several declutter , then general cleans, then at least three deep cleans but only God knows my effort!
I understand that dealing with clutter can be overwhelming, especially when facing additional challenges like ADHD and other undiagnosed illnesses or disorders. It can feel like a daunting task to tackle multiple rounds of decluttering and cleaning. Remember to be kind to yourself and take it one step at a time. Break the process into manageable tasks and focus on one area or category at a time. Seek support from loved ones or consider reaching out to professional organizers who can provide guidance and assistance. With persistence and patience, you can make progress in reclaiming your space.
Definitely going to be utilizing your website as much as possible. You're a freaking awesome person for doing all of this and I hope karma finds you big time 💙
Oh my goodness! you're a life saver! I have a huge home and I was not sure what to do once I get there. This is my first clean for my company and I was about to have a heart attack!
Hi Linda, Don't panic. You can decide as you go with the customer which items should be included in the deep clean. Typically the deep clean is scheduled within a few weeks of the initial clean.
Yeah, Angela! I think this is what I was looking for earlier. A list. I put it in my 'magic box', if I can only get it back on the screen to print it out and use it when I can get to a printer! Thank you so much! Love! Sorry I'm such a computer dunce. btw, this is for my personal use only.
I have three checklists, maintenance, deep and move out. I give a copy to my client so that he/she has clear expectations of what will be done, how long in average it will take and how much it will cost. I also make sure they know what’s extra.
That Angela my darling is very sound advice, and will divide and conquer with today. Sometimes, it’s good to get fresh “clean” advice. Always feel kinda inspired watching a terrific gal with sensible ideas. And, I haven’t seen you for a while, nice to see ya.
In addition with a deep clean this is why I feel it should be addressed as a 1 time project. Rather if it's once a month or once every quarter of the year depending on the building and customers needs, it should not be an everyday cleaning. 2 weeks is the time interval that should be the shortest with no everyday maintenance cleaning in between when it comes to a deep clean. It's almost like letting it get a chance to get dirty again so a deep clean can be performed again. So a deep clean can be a first time clean if the plan is not to follow up with regular cleaning in-between. I'm speaking more from a commercial approach
No. The deep cleans will be specific to each home based on the furniture, cabinets, layout of the home, and lifestyle of the family. The How to Ace a Walkthrough course in your member dashboard walks you through the process of breaking down the maintenance clean, the deep clean, and the special projects and billing accordingly. The next course Maintenance vs. Deep Clean shows you how to set realistic expectations between the cleans. And the course following that is on the special projects and what to offer as upsells. NOTE: I don't recommend a checklist for the deep cleans because unlike the maintenance cleans, the tasks you do may change from deep clean to deep clean which is why we do them 4 x per year. Does that make sense? (savvycleaner.com/join in case you are reading this and don't know what a member dashboard it.)
I have hired two women from a recommended and reputable company. They are coming tomorrow for a one-off cleaning (prior to house guests in a few days) . How should I prepare my house for them? They are scheduled for 6 hours. My house is large with 3 BR 2.5 baths, loft, living room, dining room, kitchen, hardwood floors and carpets. I will be here some of the time, but my elderly dad and husband will be here when I’m not. What things should I do and not do before they come? I’m not a hoarder by any means, and fairly tidy. But since we moved in with my elderly dad, together we have a lot of furniture.
To prepare your house for the one-off cleaning service, there are a few steps you can take. Start by tidying up and decluttering any areas that may hinder the cleaning process, such as clearing off countertops, organizing personal items, and ensuring the floors are clear of obstacles. It's also a good idea to secure any valuable or fragile items that you want to keep safe during the cleaning. Communicate with the cleaning service beforehand about your specific needs and expectations, including any areas or tasks you would like them to prioritize. If there are any rooms or areas you prefer the cleaners not to enter, kindly let them know. As for your elderly dad and husband being present, you may want to inform the cleaners about their presence and discuss the best way to accommodate their needs and ensure their comfort during the cleaning process. Overall, maintaining clear communication with the cleaners and doing a general tidying up will help ensure an efficient and satisfactory cleaning experience for all.
When working for a cleaning referral service, i am constantly sent on first time or one time cleanings that are booked as deep cleans. The problem i run into is that the service doesnt ever see the home and im the one who has to walk into a nightmare and somehow deep clean the entire home in an unreasonable amount of time
This sounds like a great conversation to have with the company owner. If they know how you feel and the challenge they are creating for you they can make some proactive changes. In the end, it is their business, so setting you up for success, rather than failure benefits them, you and the client. Keep me posted and let me know how that conversation goes. I'm here rooting for you.
That should about do it. LOL. ;-) Just kidding. It depends on the scope of the job. Every job requires it's own set of tools and supplies. We have a paid course that walks you through the products you'll need and for what types of surfaces. savvycleaner.com/eco-cleaning-supplies NOTE: (The membership is far cheaper then the a la carte courses.)
Hi, congratulations on your business and thanks for sharing your experience on your videos. I have been thinking about my own business for about a year now and I do have a couple of questions. What do you do for health insurance, retirement and taxes the first couple of years when starting the business? Also, what type of comercial business can be cleaned during the day time?
All of your videos have been helpful! I’m starting my cleaning business in a few weeks.. just finishing up some ends. ☺️ My question is what do I do “professionally” with the dirty mop water at a clients house? Dump in sink? Bathtub? The toilet? Or outside? Hope that’s not silly question… because I normally dump my mop water in the toilet. Just want to make sure I do it correctly. Thank you! 😀
Mop buckets are a thing of the past. Nobody is using them anymore. Most of the modern flat mops come with washable mop pads. Here is a video I made about it. ua-cam.com/video/9nx43IzLyhA/v-deo.html And if you don't want to carry a mop and mop heads, you may already be carrying a steamer. We've been using steamers in place of mops for the last six or seven years (for dry, and damp mopping) and the steam for bathrooms with ceramic tile. NOTE: If you insist on using a mop bucket - flush the ick water down the toilet.
To remove soap and shampoo residue from shower glass doors, there are several effective methods you can try. One option is to create a solution using equal parts white vinegar and water. Spray this mixture onto the glass doors and let it sit for a few minutes to allow the vinegar's acidity to break down the residue. Then, use a non-abrasive sponge or a soft cloth to scrub the glass gently. Rinse thoroughly with water and wipe dry to reveal clean, sparkling doors. Another approach is to make a paste using baking soda and water, which acts as a mild abrasive. Apply the paste to the glass doors and use a sponge or cloth to scrub in circular motions. Afterward, rinse thoroughly and wipe dry. Alternatively, you can try using specialized glass cleaners available in the market, following the manufacturer's instructions. Regular cleaning and maintenance, such as wiping the glass doors after each use, can help prevent soap and shampoo buildup in the future. Hope this helps. 😊
Thank you for this! So now I know, when looking for a house cleaner, to ask for maintenance cleaning, rather than deep cleaning (initially). If I only want a cleaner to come in once a month, is that still maintenance? I would do day-to-day stuff (dishes, sweep floors, laundry). Again, thank you, as a customer, for your excellent videos.
Ususally after a month of not cleaning a home, cleaners consider that to be a deep clean. You may want to speak to your cleaner about that and clarify your needs and expectations, so that you are both on the same page.
Hi angela how do u download checklist for maintenance house cleaning me and my brother are cleaners at phone company but want to start doing our own jobs we practise at our church in cleaning but need a checklist
So if I am understanding this correctly.. verbalize to the customer I intend to do a maintenance clean for an affordable price in order to visualize problem areas that I can tackle during a deep clean at a later date..?
If you are a house cleaner come over to our learning library. savvycleaner.com/join There are 4 courses that will really help you master setting the expectations of the clients, what exactly to say on a walkthrough, how to price your services, the differences between maintenance vs. deep cleaning, upselling your services and special projects and working off a retainer where you have guaranteed money coming in each month. NOTE: We have memberships that are far less that include all the courses without you having to pay for each course individually.
It will all depend on the scope of work. Once you are skilled as a house cleaner you will know about how long it will take you to clean an area based on the messiness of it, what needs to be done and your level of efficiency. For our first cleans we put a cap of 4 hours per job. This gives you plenty of time to get in the house, find your way around, clean a significant part of the house if not all of it, and make notes as you go what will be done on the deep clean.
I have been helping my friend with her first cleans and omg... it's a lot of work. Yesterday we were both there for 7 hours and didn't finish. I told her that we should have skipped things like her blinds unless obviously dusty and concentrated on the more problem areas or given more of our tile to that such as the bathroom. What room should we start in? Do we gone to the one that needs the most attention first?
Hi Christy - great questions. It comes down to what the customer agreed to and what expectations were set. If you are doing a deep clean - is it truly a deep clean or are you mixing maintenance cleaning and daily chores in there as well? We have a paid training program which helps you understand the difference. savvycleaner.com/maintenance-vs-deep-cleaning and it's part of the membership packages you will find on the site as well. It's worth taking a look at - the money you'll save from over-promising and over working will more than pay for itself within one cleaning.
Just started my house cleaning service. A couple of the home owners are asking that I climb over 6ft to reach high places and scrub around toilet base with tooth brush. Too me that’s deep cleaning yet they expected it right off the bat . Also should I charge by hour or a flat rate ?
Come join us in our learning library we have a course that will help you explain the difference to your customers. It's called How to Ace a Walkthrough. savvycleaner.com/how-to-ace-a-walkthrough/
What if the customer wants a standard cleaning but is in need of a deep cleaning bc they don’t want to pay the deep cleaning price? How would you go about that?
I do recommend keeping the deep clean separate from the first clean. This will allow you both to figure out how long the maintenance clean is going to take and make sure your pricing is correct. At Savvy Cleaner our deep clean doesn't cover any of the same things a maintenance clean does so there is no reason to to add it to the same package. It can be done a week later.
Sharon, Use the homeowner’s vacuum so you aren’t bringing germs and allergens from one house to another. I recommend having a backup in your vehicle in case someone’s vacuum breaks.
I usually tell people that I’m a cleaner, not a magician. It will take me 3 times for your deep clean. We have to maintenance clean and we will add a few deep clean items. Next time, maintenance clean with more deep clean tasks. That way I can get to know your home and figure out what exactley needs done.
You would think - but no, they want the same thing they had before. If you go to a restaurant and you have a spectacular experience, the next time you go you want the same experience. If you only order an appetizer you will go away disappointed (even though you paid less for the meal and you knew you weren't buying the bigger meal) you still wanted to be wowed by the experience.
Hi I have a question I normally do just cleans on apartments and houses... I did a clean today apartment entryway two decent sets of stairs with really old not good shape carpet....and the laundry room and furnace room mind you the condition of it was extremely dirty so she paid me 70$ which was ok my big question is she asked if I could come out every 6 weeks for 35/40 dollars what would you charge?
There are so many variables that need to be considered to be able to answer this question properly. Here is a curated list of our pricing shows. They will hit your questions from different angles savvycleaner.com/ask-a-house-cleaner/price-pricing-bidding-shows/ Enjoy!
Hi @Angela Brown Cleaning! I am using your pro tips on my own home cleaning. My whole family is recovering from COVID, so, as you can imagine, our house is in serious need of help. I know that a deep cleaning is needed because I had not done so prior to us all getting sick. Still, I want to "get a handle" on some kind of normal that we all know before I begin to spend energy digging deeper. That said, I LOVE that you suggest a "Maintenance Clean" as a First Clean. My energy is limited as I am still recovering, but I am so excited about getting my house back in good order! In between bursts of cleaning, I will sit here at my desk (on oxygen,) and stay revved up with your FANTASTIC videos! Happy Thanksgiving! 11/24/21
Sorry to hear that you all got covid. But glad that you are recovering. The cleaning can wait, take your time recovering, expecially if you are on oxygen. I also had covid and after getting over it I was still not feeling 100%. Hope you feel better soon. Happy Thanksgiving! COVID Survivor - How I Coped and Cleaned While Being Sick with Coronavirus - ua-cam.com/video/seTAZbYtbz8/v-deo.html
I retired my cleaning service of 30 years, but I love watching Angela.
She is great , when I started my service, I had no clue what I was doing, lol
I had many long term clients of 15 to 20 years and still miss them!
I absolutely loved all the years I served in the cleaning business.
Hi Debbie. What a wonderful career you had. I bet you have some amazing stories. And 15-20 year clients speaks volumes about the type of work you did. High Five!
As a solo cleaner, this is what I do. I do maintenance clean each time, and when I see a Hot Pocket as you say, I add one spot in each time so that eventually the whole house becomes a maintenance clean.
That is great!! Thanks for watching the video and for taking the time to write this comment, I appreciate it! 🤗
Thank you for posting this. I have ran into so many hot pockets I have just been cleaning them and end up spending my whole day there lol Do you follow Angela check list every time?
Good way to add in getting a bit extra done without overburdening the job.
@@JadeDragon407 exactly, thank you 😁✌️
Thank you for considering the point of view of the customer and for stressing the importance of managing expectations. Your professional is exemplary!
Thank you so much!!😊
It makes perfect sense to do the maintenance clean first. A lot of people make the mistake of being too thorough when they're trying to catch up their housework and they fail because of it. I love the idea of trying to match a checklist each time you clean. I downloaded it, I'm going to copy it out on paper and use to to clean house. I'm not a professional house cleaner, but I do want to get caught up on our cleaning and I think it would be so nice to have it as clean as a home that had a regular cleaning service visiting.
That’s great that you’re going to use the checklist. Keep me posted on how it works out for you. 👍
I have been watching you for so many years and yet again your advice is invaluable! Thanks again Angela! You are a life saver!
You are so welcome! And thank you for taking the time to write this comment, I appreciate it!
Yay! Thank you! I was so confused 🤷♀️ I have taken quite a bit more time on the initial clean AND charged more. But had not yet sold a deep clean. I am anxious about telling the client that I may not hit all of the maintenance checklist items on the initial clean. I guess the point is; no matter how you choose to tailor your checklists - client expectations must be crystal clear. 😊
Yes, clarity is the key to success in the cleaning business.
Hi! The first time I clean the home of a new client, I’ve found that 99% of the time the home needs far more than a maintenance cleaning because it hasn’t been maintained at all. The scum and build up in a shower or tub takes exponentially longer than it will take to clean a couple weeks later. The dust is thick, etc. If I were to leave a home without properly cleaning a tub (for example) the client would likely be underwhelmed with the result. I would rather blow their minds, guaranteeing that they will have me come back... and then maintain from there. How do you handle areas of the home that can’t exactly be “swept under the rug” until a later date?
The secret is to set realistic expectations up front. I know why you feel the way you do - in six months come back and watch this video again - it might make more sense.
@@AskAngelaBrown Thank you. I get the feeling I may already know what you’re referring to.... I dread deep cleans and once in awhile I run out of time and have to return the next morning. Which isn’t exactly ideal for anyone. What you said in your response was very little but it said a lot.
Thanks so much. I appreciate what you do.
this is my approach also
You’ve truly answered every question I have about my business with that channel ! From the bottom of my heart , thanks for sharing you knowledge!
You are so welcome, I' happy to help! Thanks for watching!
Thanks for your kind words of encouragement and support. I'm so happy you're here. 😍
This business continues to blow my mind. Awesome video!
Mine too! You're welcome! Thank you for your feedback and thanks for watching. 🙂
Love this question. I feel so much better about cleaning for my first "real" client now.
That's great! You got this!!
Fascinating. I am going to let the other cleaning ladies on my social media know about this as most of us try to do the deep cleans first. I like your way.
Thank you. Let me know if you give it a try and how it works for you. I'd love to hear your feedback.
Great video, as usual. I disagree with maintenance before deep cleaning. We have checklists for both types of clean and reiterate what is on the list before starting each clean. We charge by the hour for deep cleaning and the first maintenance clean then a flat rate going forward. We are very communicative all throughout and have never had a problem with clients in reference to this. We have become well known for our through cleans. Rarely do I have to "sell" them anymore.
This is great, thanks for sharing!
So do I and i make it clear about the maintenance clea n after the deep clean but during the maintenance clean I still check while in each room from top to bottom and if I see something got Dusty again I'll get it while I'm there meaning like a ceiling fan or the trim above a doorway...also I don't do inside cabinets or any inside closets for deep or maintenance that would be extra that to me is considered more of a move out clean unless the customer specifically asks however during the initial walk through I asked those questions .. yes 3 check lists are great!
Very important
Appreciate the info! Different situation, but I'm looking at providing some of these types of services as part of make-readies for homes, and your advice here helps me see I need to set definitions on service levels; say a home that a quicker go-through is fine, the shine needs to be brought back, or it's a magnet for Aurikatariina type of place.
Thank you for your feedback! I'm glad you found the information helpful. Setting clear definitions for service levels is definitely a great idea. It ensures that both you and your clients have a mutual understanding of the work involved, whether it's a quick touch-up, a thorough shine, or tackling a more extensive cleaning project. Best of luck with your make-ready services! If you have any questions or need more tips, feel free to ask.
OMG this is literally the best video I have ever watched!❤❤❤ It's so informative! Thank you. I am so glad I found this channel
I'm so happy to hear that you found it helpful!
Well in my case because of how out of control everything gets (I’m convinced I have ADHD and other undiagnosed illnesses and disorders otherwise things would never get this bad) I have to do several declutter , then general cleans, then at least three deep cleans but only God knows my effort!
I understand that dealing with clutter can be overwhelming, especially when facing additional challenges like ADHD and other undiagnosed illnesses or disorders. It can feel like a daunting task to tackle multiple rounds of decluttering and cleaning. Remember to be kind to yourself and take it one step at a time. Break the process into manageable tasks and focus on one area or category at a time. Seek support from loved ones or consider reaching out to professional organizers who can provide guidance and assistance. With persistence and patience, you can make progress in reclaiming your space.
Definitely going to be utilizing your website as much as possible. You're a freaking awesome person for doing all of this and I hope karma finds you big time 💙
Thank you so much for these kind words!
Oh my goodness! you're a life saver! I have a huge home and I was not sure what to do once I get there. This is my first clean for my company and I was about to have a heart attack!
Hi Linda, Don't panic. You can decide as you go with the customer which items should be included in the deep clean. Typically the deep clean is scheduled within a few weeks of the initial clean.
Yeah, Angela! I think this is what I was looking for earlier. A list. I put it in my 'magic box', if I can only get it back on the screen to print it out and use it when I can get to a printer! Thank you so much! Love! Sorry I'm such a computer dunce. btw, this is for my personal use only.
You're welcome! And thank you for watching the video. 🙂
I have three checklists, maintenance, deep and move out. I give a copy to my client so that he/she has clear expectations of what will be done, how long in average it will take and how much it will cost. I also make sure they know what’s extra.
I love this. Thanks for sharing. :-)
Do you have different prices for each
What do you charge for move out
1 bedroom
+kanita 09 I lobe this! Thanks for sharing. 🥳
Can you share them
Do you have these for sharing?
That Angela my darling is very sound advice, and will divide and conquer with today. Sometimes, it’s good to get fresh “clean” advice. Always feel kinda inspired watching a terrific gal with sensible ideas. And, I haven’t seen you for a while, nice to see ya.
Yay! Welcome back and thank you for the kind words. :-)
In addition with a deep clean this is why I feel it should be addressed as a 1 time project. Rather if it's once a month or once every quarter of the year depending on the building and customers needs, it should not be an everyday cleaning. 2 weeks is the time interval that should be the shortest with no everyday maintenance cleaning in between when it comes to a deep clean. It's almost like letting it get a chance to get dirty again so a deep clean can be performed again. So a deep clean can be a first time clean if the plan is not to follow up with regular cleaning in-between. I'm speaking more from a commercial approach
Thank you for joining the conversation! 😊
You're welcome and may I ask you a question?
Hi Angela, I was wondering if there is a checklist available for the deep cleans like you have for the maintenance cleans? Thank you!
No. The deep cleans will be specific to each home based on the furniture, cabinets, layout of the home, and lifestyle of the family. The How to Ace a Walkthrough course in your member dashboard walks you through the process of breaking down the maintenance clean, the deep clean, and the special projects and billing accordingly. The next course Maintenance vs. Deep Clean shows you how to set realistic expectations between the cleans. And the course following that is on the special projects and what to offer as upsells.
NOTE: I don't recommend a checklist for the deep cleans because unlike the maintenance cleans, the tasks you do may change from deep clean to deep clean which is why we do them 4 x per year. Does that make sense?
(savvycleaner.com/join in case you are reading this and don't know what a member dashboard it.)
I have hired two women from a recommended and reputable company. They are coming tomorrow for a one-off cleaning (prior to house guests in a few days) . How should I prepare my house for them? They are scheduled for 6 hours. My house is large with 3 BR 2.5 baths, loft, living room, dining room, kitchen, hardwood floors and carpets.
I will be here some of the time, but my elderly dad and husband will be here when I’m not. What things should I do and not do before they come? I’m not a hoarder by any means, and fairly tidy. But since we moved in with my elderly dad, together we have a lot of furniture.
To prepare your house for the one-off cleaning service, there are a few steps you can take. Start by tidying up and decluttering any areas that may hinder the cleaning process, such as clearing off countertops, organizing personal items, and ensuring the floors are clear of obstacles. It's also a good idea to secure any valuable or fragile items that you want to keep safe during the cleaning. Communicate with the cleaning service beforehand about your specific needs and expectations, including any areas or tasks you would like them to prioritize. If there are any rooms or areas you prefer the cleaners not to enter, kindly let them know.
As for your elderly dad and husband being present, you may want to inform the cleaners about their presence and discuss the best way to accommodate their needs and ensure their comfort during the cleaning process. Overall, maintaining clear communication with the cleaners and doing a general tidying up will help ensure an efficient and satisfactory cleaning experience for all.
When working for a cleaning referral service, i am constantly sent on first time or one time cleanings that are booked as deep cleans. The problem i run into is that the service doesnt ever see the home and im the one who has to walk into a nightmare and somehow deep clean the entire home in an unreasonable amount of time
This sounds like a great conversation to have with the company owner. If they know how you feel and the challenge they are creating for you they can make some proactive changes. In the end, it is their business, so setting you up for success, rather than failure benefits them, you and the client. Keep me posted and let me know how that conversation goes. I'm here rooting for you.
Other than my toothbrush and my tile and grout brush, what other essential cleaner/housekeepers tools do I need? if any.
Thanks :)
That should about do it. LOL. ;-)
Just kidding. It depends on the scope of the job. Every job requires it's own set of tools and supplies. We have a paid course that walks you through the products you'll need and for what types of surfaces. savvycleaner.com/eco-cleaning-supplies
NOTE: (The membership is far cheaper then the a la carte courses.)
This is a great video! Thank you for sharing!!
Sure. It's important to set the proper expectations upfront - then there are no surprises in the future. Thanks for watching. :-)
Hi, congratulations on your business and thanks for sharing your experience on your videos. I have been thinking about my own business for about a year now and I do have a couple of questions. What do you do for health insurance, retirement and taxes the first couple of years when starting the business? Also, what type of comercial business can be cleaned during the day time?
Hey Rems, that is a lot of questions. I'm going to make you some separate videos to cover each in detail. Thanks for asking. :-)
All of your videos have been helpful! I’m starting my cleaning business in a few weeks.. just finishing up some ends. ☺️
My question is what do I do “professionally” with the dirty mop water at a clients house? Dump in sink? Bathtub? The toilet? Or outside? Hope that’s not silly question… because I normally dump my mop water in the toilet. Just want to make sure I do it correctly. Thank you! 😀
Mop buckets are a thing of the past. Nobody is using them anymore. Most of the modern flat mops come with washable mop pads. Here is a video I made about it. ua-cam.com/video/9nx43IzLyhA/v-deo.html And if you don't want to carry a mop and mop heads, you may already be carrying a steamer. We've been using steamers in place of mops for the last six or seven years (for dry, and damp mopping) and the steam for bathrooms with ceramic tile.
NOTE: If you insist on using a mop bucket - flush the ick water down the toilet.
@@AskAngelaBrown thank you so much! 👍👍
This makes so much sense. Thank you.
You're welcome! And thank you for watching the video. 🙂
Hi Angela my question is how can I get Reid of soap shampoo on the shower glass doors .. I love everything you share with us thank you 😊
To remove soap and shampoo residue from shower glass doors, there are several effective methods you can try. One option is to create a solution using equal parts white vinegar and water. Spray this mixture onto the glass doors and let it sit for a few minutes to allow the vinegar's acidity to break down the residue. Then, use a non-abrasive sponge or a soft cloth to scrub the glass gently. Rinse thoroughly with water and wipe dry to reveal clean, sparkling doors. Another approach is to make a paste using baking soda and water, which acts as a mild abrasive. Apply the paste to the glass doors and use a sponge or cloth to scrub in circular motions. Afterward, rinse thoroughly and wipe dry. Alternatively, you can try using specialized glass cleaners available in the market, following the manufacturer's instructions. Regular cleaning and maintenance, such as wiping the glass doors after each use, can help prevent soap and shampoo buildup in the future. Hope this helps. 😊
Hi there, I love your videos, I learned a lots from it but I don’t see the check list you said about ?
Here is a link to the worksheet: savvycleaner.com/worksheets/ Thanks so much for watching the show. 👍
Thank you for this! So now I know, when looking for a house cleaner, to ask for maintenance cleaning, rather than deep cleaning (initially). If I only want a cleaner to come in once a month, is that still maintenance? I would do day-to-day stuff (dishes, sweep floors, laundry). Again, thank you, as a customer, for your excellent videos.
Ususally after a month of not cleaning a home, cleaners consider that to be a deep clean. You may want to speak to your cleaner about that and clarify your needs and expectations, so that you are both on the same page.
@@AskAngelaBrown thank you!
Super helpful!! Just starting my own business
Ahhh that's so exciting! Good luck! I'm supporting you in your journey and I'm happy my content is able to help you along. 💛
Thank you for this so much!!
Any time! Thanks for taking the time to watch the video, I appreciate it!🙂
Hi angela how do u download checklist for maintenance house cleaning me and my brother are cleaners at phone company but want to start doing our own jobs we practise at our church in cleaning but need a checklist
Here's the link for the checklist.
** FREE WORKSHEETS **
savvycleaner.com/worksheets/
So if I am understanding this correctly.. verbalize to the customer I intend to do a maintenance clean for an affordable price in order to visualize problem areas that I can tackle during a deep clean at a later date..?
If you are a house cleaner come over to our learning library. savvycleaner.com/join There are 4 courses that will really help you master setting the expectations of the clients, what exactly to say on a walkthrough, how to price your services, the differences between maintenance vs. deep cleaning, upselling your services and special projects and working off a retainer where you have guaranteed money coming in each month. NOTE: We have memberships that are far less that include all the courses without you having to pay for each course individually.
Hi Angela! May i ask, How long should both cleans roughly take (minimum-maximum)?
It will all depend on the scope of work. Once you are skilled as a house cleaner you will know about how long it will take you to clean an area based on the messiness of it, what needs to be done and your level of efficiency. For our first cleans we put a cap of 4 hours per job. This gives you plenty of time to get in the house, find your way around, clean a significant part of the house if not all of it, and make notes as you go what will be done on the deep clean.
Thank you Angela! Xx
Another informative video!! Thank you Angela
Thanks for watching and taking the time to drop me a line. :-)
I have been helping my friend with her first cleans and omg... it's a lot of work. Yesterday we were both there for 7 hours and didn't finish. I told her that we should have skipped things like her blinds unless obviously dusty and concentrated on the more problem areas or given more of our tile to that such as the bathroom. What room should we start in? Do we gone to the one that needs the most attention first?
*time not tile
Hi Christy - great questions. It comes down to what the customer agreed to and what expectations were set. If you are doing a deep clean - is it truly a deep clean or are you mixing maintenance cleaning and daily chores in there as well? We have a paid training program which helps you understand the difference. savvycleaner.com/maintenance-vs-deep-cleaning and it's part of the membership packages you will find on the site as well. It's worth taking a look at - the money you'll save from over-promising and over working will more than pay for itself within one cleaning.
Just started my house cleaning service. A couple of the home owners are asking that I climb over 6ft to reach high places and scrub around toilet base with tooth brush. Too me that’s deep cleaning yet they expected it right off the bat . Also should I charge by hour or a flat rate ?
Come join us in our learning library we have a course that will help you explain the difference to your customers. It's called How to Ace a Walkthrough. savvycleaner.com/how-to-ace-a-walkthrough/
What if the customer wants a standard cleaning but is in need of a deep cleaning bc they don’t want to pay the deep cleaning price? How would you go about that?
Set really clear expectations about what the end result will be. And then deliver what the customer is paying for - not what you want to give them.
hi. i am going to get a clean service, so it is better to have general cleaning first before deep clean?
I do recommend keeping the deep clean separate from the first clean. This will allow you both to figure out how long the maintenance clean is going to take and make sure your pricing is correct. At Savvy Cleaner our deep clean doesn't cover any of the same things a maintenance clean does so there is no reason to to add it to the same package. It can be done a week later.
Should I use my own vacuum or theirs ? I would hate to use the same vacuum in all the homes :(
Sharon, Use the homeowner’s vacuum so you aren’t bringing germs and allergens from one house to another. I recommend having a backup in your vehicle in case someone’s vacuum breaks.
I usually tell people that I’m a cleaner, not a magician. It will take me 3 times for your deep clean. We have to maintenance clean and we will add a few deep clean items. Next time, maintenance clean with more deep clean tasks. That way I can get to know your home and figure out what exactley needs done.
Angela, I appreciate you leaving this cleaning tip. 👍
@@AskAngelaBrown I appreciate YOU for everything you’ve taught me! I owe a lot of my success to you!
Thank you!
You're welcome! Thanks for watching!😊
Love this
Thanks for taking the time to write this comment, I appreciate it! 🤗
Wow what a good idea.
Glad you think so, thanks for watching!
But won't the customer lower their expectations for the maintenance clean because they'd be charged less?
You would think - but no, they want the same thing they had before. If you go to a restaurant and you have a spectacular experience, the next time you go you want the same experience. If you only order an appetizer you will go away disappointed (even though you paid less for the meal and you knew you weren't buying the bigger meal) you still wanted to be wowed by the experience.
@@AskAngelaBrown Yeah, I can see your point there
So you don't charge more for a deep clean? Or, you do, and the first clean is cheaper than the second, third, etc?
Hi I have a question I normally do just cleans on apartments and houses... I did a clean today apartment entryway two decent sets of stairs with really old not good shape carpet....and the laundry room and furnace room mind you the condition of it was extremely dirty so she paid me 70$ which was ok my big question is she asked if I could come out every 6 weeks for 35/40 dollars what would you charge?
There are so many variables that need to be considered to be able to answer this question properly. Here is a curated list of our pricing shows. They will hit your questions from different angles savvycleaner.com/ask-a-house-cleaner/price-pricing-bidding-shows/ Enjoy!
@@AskAngelaBrown ty so much for linking the videos I will watch them ❤️👍
What happens if you never deep clean your house in 15 years living there??
Deep clean is all about removing dirt, dust, and grime buildup. Imagine how much of that stuff could accumulate in a house over 15 years!😱
Hi @Angela Brown Cleaning! I am using your pro tips on my own home cleaning. My whole family is recovering from COVID, so, as you can imagine, our house is in serious need of help. I know that a deep cleaning is needed because I had not done so prior to us all getting sick. Still, I want to "get a handle" on some kind of normal that we all know before I begin to spend energy digging deeper. That said, I LOVE that you suggest a "Maintenance Clean" as a First Clean. My energy is limited as I am still recovering, but I am so excited about getting my house back in good order! In between bursts of cleaning, I will sit here at my desk (on oxygen,) and stay revved up with your FANTASTIC videos! Happy Thanksgiving! 11/24/21
Sorry to hear that you all got covid. But glad that you are recovering. The cleaning can wait, take your time recovering, expecially if you are on oxygen. I also had covid and after getting over it I was still not feeling 100%. Hope you feel better soon. Happy Thanksgiving!
COVID Survivor - How I Coped and Cleaned While Being Sick with Coronavirus - ua-cam.com/video/seTAZbYtbz8/v-deo.html
Do you have an app that's free
Savvy Cleaner app is available, check it out: savvycleaner.com/savvy-cleaner-mobile-app/
@@AskAngelaBrown thankyou
First floor one bedroom
Thank you for your comment and for watching! I appreciate it. 😊
شكرا لك اتمنى وجود مثلك عند العرب ❤
😊❤
It takes a lot of time to get to the point in these videos.
Some videos need more explanation and details than others. But thanks for watching and for your feedback, it is appreciated.
Don't agree with the deep cleaning and regular maintenance that's why the call it deep. Cleaning different services different prices
Thank you for sharing your perspective
problem with downloasing the worksheet, can you email it to me?
You can find the maintenance cleaning worksheet here: savvycleaner.com/worksheets