IT Helpdesk Helped Me QUADRUPLE my SALARY | My Tech Career Journey

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  • Опубліковано 22 тра 2024
  • In this episode of The TechTual Talk, Henri takes us on a journey through his career beginnings, shedding light on the challenges and triumphs that led to his current success. From starting out in a help desk role after graduating, to navigating the complexities of the corporate world, Henri shares candid insights and valuable lessons. Through personal anecdotes and reflections, he emphasizes the importance of perseverance, having a strategic approach, and the significant impact of representation and exposure. Join us as Henri encourages listeners to embrace their unique career journeys while providing practical advice based on his own experiences.
    00:00 Intro
    05:32 Falling asleep during training affects work performance.
    07:17 Help Desk experience shaped efficient, well-oiled skills.
    10:01 Early career challenges prepared me for success.
    15:45 Navigating corporate world without family guidance matters.
    16:22 Expresses gratitude and promises more content.
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КОМЕНТАРІ • 309

  • @TechTualChatter
    @TechTualChatter  7 місяців тому +6

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    aura.com/techtualchatter

  • @imanserkin-ahmed2713
    @imanserkin-ahmed2713 4 місяці тому +52

    Just starting my IT journey as a 33yr old single mom. Appreciate you and appreciate the navigation 🙏

  • @gersonsandoval3897
    @gersonsandoval3897 Рік тому +92

    I've been in Service Desk for about a year and a half, completed a Cybersecurity Bootcamp program and studying for Security +. We all got this!

    • @HeWhoKnowsthings
      @HeWhoKnowsthings 4 місяці тому +1

      Ayy
      Just got an offer as technical customer advisor
      During a bootcamp as well just took a linux exam
      We got this

  • @MrBspace
    @MrBspace Рік тому +261

    I graduated with a “Computer Information Systems” certificate from a college. I got no other certs, not even the CompTia ones. After applying and applying I almost gave up. A month ago, I got a call from a recruiter also and just landed a service desk technician job. I’m excited.

    • @TechTualChatter
      @TechTualChatter  Рік тому +14

      Congrats. Soak in all the information you can

    • @Mr.man712
      @Mr.man712 Рік тому +6

      hope life is going better for you!

    • @R3TR1BUT1ONz
      @R3TR1BUT1ONz Рік тому +5

      Hey can you give us an update on your new job position? How's it been treating you so far, good/bad?

    • @TechTualChatter
      @TechTualChatter  Рік тому +3

      @@R3TR1BUT1ONz have some patreon only episodes coming on on all of that. I don’t really want to put it out on UA-cam until early next year

    • @MrBspace
      @MrBspace Рік тому +14

      @@R3TR1BUT1ONz I have since left that job for an internal helpdesk position. I feel that I get way more respect as an I.T. Professional when I’m physically seen vs being contracted out and taking phone calls with the other position that I had. I also get better perks.

  • @cjk4540
    @cjk4540 Рік тому +80

    IT takes time..I’ve moved from $10/hr contract jobs to $35K to 40K to 45K and I’m about to start making 70k in a few weeks at a new job. Our journeys are very similar in several ways..

    • @kaymorris39
      @kaymorris39 Рік тому +1

      Congratulations 🎉

    • @SpicySin
      @SpicySin 9 місяців тому

      i'm excited! i just got my first contact job and i think i'm gonna be making 35k! i hope to double my income in the next 5 years

  • @BodegaMouse
    @BodegaMouse Рік тому +106

    Everyone’s journey into IT is so unique. Some of us get in with no certs, just knowledge and personal experience. I would say, even if you have no certs, just stay positive and keep applying to staffing agencies/entry level jobs. Mainly, keep studying and immerse your self in all things IT. You can do it!

    • @jayfrazier1368
      @jayfrazier1368 Рік тому +2

      @Bodega Mouse Thank you for your words of encouragement. I'm currently looking to move into this field. I needed to hear this.

    • @rafaelvargas4113
      @rafaelvargas4113 10 місяців тому +1

      That’s what I’m doing I got nothing but I really want a chance to get into It I’ve been applying in indeed when I see something I have years of customer service and I like helping people and fixing stuff so I’m praying I can get an opportunity.

    • @InfiniteTony
      @InfiniteTony 9 місяців тому +1

      Why staffing agencies??

    • @BodegaMouse
      @BodegaMouse 9 місяців тому

      Easiest way to get experience and some IT stuff on your resume. They seem to hire easier. @@InfiniteTony

    • @legendarytony2454
      @legendarytony2454 2 місяці тому

      I just got hied as a network Specialist in the IT department without no certs just my associates degree I'm very grateful

  • @RRbookie
    @RRbookie Рік тому +120

    I'm 7 months in Help Desk and loving it. I waited 3 years after graduation and never gave up. Keep applying and studying. Thank God for UA-cam where I learned so much.

    • @scifyry
      @scifyry Рік тому +2

      What was the toughest part about your first day?

    • @RRbookie
      @RRbookie Рік тому +6

      @@scifyry Everything 😂! I think I caught in quickly. Although, I still get stomped here and there.

    • @R3TR1BUT1ONz
      @R3TR1BUT1ONz Рік тому +2

      @@RRbookie Any advice for someone who is just starting out in helpdesk?

    • @RRbookie
      @RRbookie Рік тому +8

      @@R3TR1BUT1ONz Great customer service is underrated. It has carried me this last year. As you learn and grow in IT, this ability will be useful.

    • @TechTualChatter
      @TechTualChatter  Рік тому +2

      Agreed

  • @TheGunnyBadger03xx
    @TheGunnyBadger03xx Рік тому +34

    The first job in IT is the hardest to get. The best thing you can do is a combination of formal education, certifications, and home labs. Whatever you do, once you get the first job, keep pursuing formal education, certifications, and new experiences! Help desk work, especially at a MSP, is a great way to get a lot of experience in a short amount of time.

  • @catman8623
    @catman8623 3 місяці тому +3

    As an upcoming IT professional that just landed his first help desk internship with a fortune 5, Im grateful that you create RELEVANT and APPLICABLE content.

  • @ZERO_TO_IT_HERO
    @ZERO_TO_IT_HERO Рік тому +30

    We all have to start somewhere. The helpdesk can be a game changer!

  • @Miss_DaniD
    @Miss_DaniD Рік тому +71

    I currently work on an IT HelpDesk and am still learning so many things. I'm excited to actively grow in my Career. Glad I found your channel. The information is very much appreciated and inspiring.

    • @TechTualChatter
      @TechTualChatter  Рік тому +3

      Just now saw your comment but great! Fee free to check out my blog and join my slack channel as well

    • @Miss_DaniD
      @Miss_DaniD Рік тому +2

      @@TechTualChatter @TechTual Thank you. Will do!!!! I am very interested in Cybersecurity and will be doing some self regularly. But will also start diving into your content. I truly value seeing people in IT who look like me and advocate teaching others. Keep doing your thing. 👏🏾👏🏾👏🏾👏🏾 This is very inspiring.

    • @TechTualChatter
      @TechTualChatter  Рік тому +2

      @@Miss_DaniD this is why I do it! If you know anyone else that needs to see this please send it their way as well

    • @SacredPhysiques
      @SacredPhysiques Рік тому +6

      Trust the process .. I was in help desk and then I woke up one day and was a technologist at the (Naval Postgraduate School - Defense Resources Management Institute ).. I thought I was going to be a part of a team.. NOPE! I WAS the IT department.. Which meant, overnight I became an IT Project Manager... That's when I got deep into security and especially (GRC) as well as worked on tech thats not even out yet.... Sticking with this and staying true to your studying will allow you to be prepared for opportunities you never knew existed.. You Got This 💪🏾 😎

    • @Miss_DaniD
      @Miss_DaniD Рік тому +3

      @@SacredPhysiques Thank you for the encouragement. I am just soaking it all in. I work with a very good group of people and am excited for the journey of my new Career. I feel very blessed 🙌🏾

  • @j.r.6800
    @j.r.6800 Рік тому +10

    I appreciate you sharing your journey🙏🏾 I’m currently in help desk in the military.

  • @scifyry
    @scifyry Рік тому +30

    Thanks for the video, man. I've worked IT-adjacent (medical equipment/systems repair) the last 5 years but I started school for IT this past summer and accepted a job offer for an IT technician (help desk, hardware maintenance, etc.) yesterday. I'm worried about going from $57k/year to $50k/year but it's promising to know that my income ceiling is higher with IT than in my current career. Also, the $50k is a placeholder until the 90-day probation is up.

  • @dustenmaxwell8946
    @dustenmaxwell8946 Рік тому +27

    Thank you for sharing your experiential insights and keeping humility🤙 I'm just starting my it journey at 33yrs old with first child on the way. It does feel daunting at times the amount of information I'm taking in, but I refuse to do it any other way than giving it my all. I lost my job and decided I was tired of construction, so my wife is supporting us while I study and prep our property for sale since there is basically no IT in Hawaii 😂 Back to the mainland we go! I'm studying for my A+ first while also taking online courses specifically for it support skills. Taking a chance and will be heading across country next year to relocate to San Antonio for my new career and lower cost of living. Thanks for helping keep my inspiration burning!

    • @TechTualChatter
      @TechTualChatter  Рік тому +2

      Thanks man! I know I found a a 5th gear once my first daughter was born so I know you be successful in this endeavor!!

    • @nw6744
      @nw6744 Рік тому

      Hey guy your story sounds so similar to mine. In 30s, transitioning to IT from construction, kids. Could you share any helpful tips of your experience?

  • @poeposey6173
    @poeposey6173 Рік тому +2

    Excellent insights! I really appreciate you being 100% transparent and sharing your journey and experiences. Currently, I'm in the beginning stages of breaking into the Cyber industry and sometimes it gets a little bit bit overwhelming and discouraging. However, episodes like this help calm the noise and keep me focused on leveling up and progressing forward. I'm definitely going to tap in a lot more. Thanks a million ✌️😁

    • @TechTualChatter
      @TechTualChatter  Рік тому

      Thanks man! Yeah it took me a while to break into cybersecurity so I’m down to help people get in any way I can

  • @ismailsadeck9988
    @ismailsadeck9988 Місяць тому

    Thank you fam. Appreciate and Value your channel and everything you put out. Like you say some of us may be the first in our families to land roles like these. I felt that. and having someone like you that has walked the road before us really does mean alot. Thank you.

  • @mattneutrxn3313
    @mattneutrxn3313 Рік тому +3

    Great video king! I was looking down on the help desk until I landed a help desk position at a trucking company, really changed my mind and made me want to get a help desk position in IT. Especially since I was in school for cybersecurity, keep dropping these 🙏🏽‼️

  • @nicholassails2554
    @nicholassails2554 5 місяців тому

    Like + Subscribed! Struggling to find direction currently in an helpdesk internship and this helped me realize its all apart of the process and imma get what I put in... ty sir!

  • @andso7068
    @andso7068 Рік тому +2

    Use the job description as a study guide. Fantastic point.

  • @eddyb5592
    @eddyb5592 Рік тому +6

    Great info I just say. As someone looking to get into IT it can all seem overwhelming and broad at times. I’ve been looking to get into the IT space for a while but just never know where to start. This might be it! Thanks again

    • @TechTualChatter
      @TechTualChatter  Рік тому +2

      Yeah this is extremely difficult when you don’t know where to start

  • @Biwieee
    @Biwieee 9 місяців тому +6

    So I'm going through a series of how people got into IT and I landed on your video. As I'm typing this I'm actually getting ready to quit my job and start from the ground up to get into IT. I'm coming from 10 years from the car industry (Inventory, Sales, Parts, etc) I did it all. I'm only commenting this so I can get back to this video and see how far IT will take me.
    I'm looking into helpdesk and start from the bottom again as I'm in no financial risk at the moment when I do this change. I want to tell people it's okay to start all over if you're coming from nothing.

    • @TechTualChatter
      @TechTualChatter  9 місяців тому

      You should watch this episode and look into level up in tecch afterwards
      From $42k Bank Teller to Self-Made Cloud Engineering Tech Millionaire !
      ua-cam.com/video/gUJvijvjRb4/v-deo.html

  • @elsenorloco84
    @elsenorloco84 Рік тому +6

    I didn’t realize as a guy trying to get in going to school i could possibly get a help desk job ; your helping out veterans trying to transition into the industry thank you from the bottom of my heart dude fucking thank you

  • @stormchaser419
    @stormchaser419 Рік тому +4

    This is where my route to cybersecurity will begin. Coming out of teaching into IT work. Many people recommend a 6 month stint at a Help Desk job. Hopefully they like ex math and science teachers.

  • @OriginalJohnsDada
    @OriginalJohnsDada Рік тому

    Very relatable journey. Much success to you going forward! Dope video!!

  • @zedsec
    @zedsec Рік тому

    Great video! Really valuable device, especially about laying a strong foundation in helpdesk.

    • @TechTualChatter
      @TechTualChatter  Рік тому

      If you can make it out of helpdesk you can make it anywhere

  • @sushantgurung8584
    @sushantgurung8584 8 місяців тому +1

    Thank you so much for sharing your journey. I also landed my first job in IT as Service Desk Analyst 2 months ago after internship in the same role.
    Excited to grow from here.

  • @CrackTheNut
    @CrackTheNut Рік тому +1

    My time line very similar. Only differences I went target plant then first it IT job. IT help desk is how I started. If I can’t work for myself I will always choose IT as my field. I would recommend others as well.

  • @laramecodes3520
    @laramecodes3520 Рік тому +3

    Great video! I’m in the similar situation. I have been in help desk for about 4 years. I’m in the process of learning to build websites.

  • @rozchristopherson648
    @rozchristopherson648 Рік тому

    Thank you for this video.

  • @Mr.man712
    @Mr.man712 Рік тому +4

    im currently studying for A+ and loving studying for the IT field, i'm considering cybersecruity and pendesk later because I'd love a career that challenges me and lets me continue learning and growing. Not a big fan of hardware but I do appreciate the knowledge of it and accept it as helping me later down the line.
    Also been applying and may have a IT help desk internship next year starting Jan and a seasonal position this month. It's all in the air till next week sadly.

  • @christianchaney2354
    @christianchaney2354 8 місяців тому

    I’m from Shreveport/Bossier and just got my offer letter for my first role as a technical service representative in the it field. I resonate with this and will be following!

  • @corbindixon5519
    @corbindixon5519 3 місяці тому

    I love both of you and have been thinking about tou all day

  • @john8855
    @john8855 11 місяців тому +7

    I’m trying to get out of trucking and into I.T.. I got my security + and been applying to help desk jobs… wish me luck 💯

    • @TechTualChatter
      @TechTualChatter  11 місяців тому

      If you need some more it help then check out my course careers link

    • @thefrub
      @thefrub 10 місяців тому

      I'm in the same boat, I decided to go back to school to get out of trucking a few years ago. At first I applied to get into water management so I could work at a dam... until I looked up the salary and saw that those guys made $55k, less than I was making on longhaul tanker lol. Then I picked IT/cyber as another major because "hey, that looks cool"

  • @alampaica2056
    @alampaica2056 Рік тому

    We appreciate you brother Henri.

  • @darriusrubin5991
    @darriusrubin5991 Рік тому +2

    Learned a lot from working in the help desk at my university. Didn't get much access to Active Directory and passwords but I learned a lot for sure !

    • @TechTualChatter
      @TechTualChatter  Рік тому

      Man what did you there?

    • @darriusrubin5991
      @darriusrubin5991 Рік тому +1

      @@TechTualChatterTroubelshoot printer issues for over like 200+ students for a newly implemented printing system, Helped clients at the University with their backup and restore settings via Zoom or in-person, Configured a lab environment in a classroom(setup computers, printers, and set up local users.), Reimaged laptops for clients, setup software for clients, Manage the help desk and take out hard drives out of old devices for recycling and inventory.

    • @TechTualChatter
      @TechTualChatter  Рік тому

      @@darriusrubin5991 nice

  • @kaymorris39
    @kaymorris39 Рік тому +3

    I have no college degree, but my friend is in IT for years and he pushed me to study Comptia A+ send me a lot of videos to study so I can get my certification this year. I’m not a tech savvy but I am learning a little bit. He sent me he’s old laptop 💻 but still useful I used he’s laptop now and I’m watching professor Messer Compatia A+ videos. Sometimes I get tired but I keep pushing myself to study 📚 I know I will benefit this in time. Thank you everyone for sharing your journey in IT this help me a lot. 😘😘😘

    • @michaeljimenez7283
      @michaeljimenez7283 5 місяців тому

      thats a true friend then, study you wont regret it i am two months in for A+ and im getting interviews and recruiters, the start of my IT career

  • @Jburnz
    @Jburnz 5 місяців тому

    Thank you 🙏 this video rocks! I appreciate the actually useful information about your experience. Most videos just talk about the food they ate on the job lol. You seem down to earth and relatable. Your journey is believable and motivating.
    “You’re going to have a breakthrough and it’s going to go up.”
    “Don’t compare your journey to others”
    “Have a strategy.”
    “Use the job description as the study guide.”
    🔥

  • @seventwoseven1901
    @seventwoseven1901 5 місяців тому +4

    I'm a wage slave in retail. I literally put my two weeks in with no plan. I hated it so much. I despise retail. Def wanna try this out. Getting into it. Starting with help desk. I'm a greenhorn in this type of profession.

    • @TechTualChatter
      @TechTualChatter  5 місяців тому +2

      You got this !

    • @sirjarko8762
      @sirjarko8762 Місяць тому

      If you can do retail and have a eager to continuously learn, You will thrive in IT especially if you land with a good company and team.

  • @soaringnegro5929
    @soaringnegro5929 Рік тому +2

    Hey brother, thanks for sharing your story. I have recently got hired full time at my desktop support internship and I’m not gonna lie I feel like college didn’t really teach me anything useful for this role besides soft skills. And now I’m suffering the feeling of imposter syndrome. But now I have been studying for my A+ certification to help improve my technical skills.

    • @TechTualChatter
      @TechTualChatter  Рік тому

      Hey man you may find this episode enlightening.
      ua-cam.com/video/XXp7iiVa1g8/v-deo.html

  • @takeover5449
    @takeover5449 2 місяці тому

    I’m not as smart as and educated as yourself but watching video helped I’m willing to learn and listen and comprehend what it takes.

  • @therealaleki
    @therealaleki Рік тому

    Thanks for sharing this. I'm currently in a support role

  • @Numb2Fear
    @Numb2Fear Рік тому

    Crazy this video poppped up in my home . I’m currently looking for a help desk position and am currently working at target inbound/ gm/ hardlines lol

  • @Aditya-vw8xy
    @Aditya-vw8xy 4 місяці тому

    Great content!

  • @UnTiltedN10
    @UnTiltedN10 4 місяці тому

    Great video man accurate AF just got out of walmart to work helpdesk. Appreciate it

  • @HectorFabela-pp2ji
    @HectorFabela-pp2ji 19 днів тому

    Thanks for this info minute 16:00 really hits home for me.

  • @SacredPhysiques
    @SacredPhysiques Рік тому

    Loving the channel man! ... If you find yourself becoming sleepy still.. I'm not sure if you workout, but working out helps boost your T- Levels and take natural Test boosters.. See if that works before ever going on anything like TRT ... Now... TRT is amazing, but idk how you feel about needles.

    • @TechTualChatter
      @TechTualChatter  Рік тому +1

      Yeah I try to workout to start my day cause it makes everything go better

    • @SacredPhysiques
      @SacredPhysiques Рік тому +1

      @@TechTualChatter I just found you on LinkedIn .. I'll connect with you there. Even changing what you eat can assist in elevating how you feel . I have the people in my circle to assist before you ever have to look at TRT shots. If I don't know an answer.. I know people who definitely know.

  • @95gmn
    @95gmn Рік тому +3

    This was very informative 👏
    I just signed up with CourseCareers a few days ago. I'm on a mission.

  • @eprohoda
    @eprohoda Рік тому

    mr. YYeah- unreal job! :)

  • @keifferkenreyestuazon2625
    @keifferkenreyestuazon2625 Рік тому +6

    I'm stuck at entry level IT job's for 5 years. I've wasted too much time. now I'm currently working on my CCNA to get out.

    • @TechTualChatter
      @TechTualChatter  Рік тому +2

      9/10 you aren’t selling yourself. If I was a betting man I would say your interview skills and resume need some work

  • @thevenerablezhin4489
    @thevenerablezhin4489 5 місяців тому +2

    Thank you for uploading this video. As a black man transitioning from the logistics field into IT work, it is really difficult to navigate this field for the very reasons you have mentioned. Thank you for reassuring me that I am doing the right thing by continuing to work towards this.

    • @calvindunbar3262
      @calvindunbar3262 16 днів тому

      How is it going so far. I'm currently supply chain/logistics transitioning as well.,..

  • @jenniferjordan8137
    @jenniferjordan8137 Рік тому +2

    Yo! We need to do another episode…specifically on what you said about navigating the corporate world.

  • @jljrspsu1
    @jljrspsu1 Рік тому +8

    Great content. I used to take advantage of all that overtime too until the business Mgr realized he was paying an intern too much. Got metered with the quickness. Lol

    • @TechTualChatter
      @TechTualChatter  Рік тому +2

      thats their fault lmao shouldve been paying you more

  • @SuperHtownswag
    @SuperHtownswag Рік тому

    Great video bro

  • @cesarvillarreal905
    @cesarvillarreal905 3 місяці тому +1

    Started making $19hr back in 2021 working as a cellphone repair tech… applied at 22 different IT jobs before getting a call back… finally got a call from a staffing agency offering $21 for service desk position (August 2022). They liked my interview and got hired. Was contractor for 6 months and then I was offered a full time position and pay increase to $24hr…. It def takes time but it’s a ladder. I’m currently working on Certs to see if I land a bigger role and more $$$. Good luck to you all!

    • @TechTualChatter
      @TechTualChatter  3 місяці тому +1

      Keep up the good work!!

    • @cesarvillarreal905
      @cesarvillarreal905 3 місяці тому

      @@TechTualChatter yes sir! Also from Dallas so it’s nice to relate. Thanks for the motivation!

    • @TechTualChatter
      @TechTualChatter  3 місяці тому

      @@cesarvillarreal905 Yw!

  • @reffjeff33
    @reffjeff33 2 місяці тому

    Got my associates in computer networking been working in I.T help desk for 7-8 months gonna start googles cyber security course to try and learn the security basics before I start collecting certs.

  • @jameschen952
    @jameschen952 Рік тому +1

    Thanks for sharing. I started helpdesk back in Fall of 2019 after I failed to break into programming because it wasn’t for me. I thought I wouldn’t have a good career, but I enjoyed the operations side of things so much. Fast forward to now I’m making almost 3 times what I started at.

  • @beexiong9047
    @beexiong9047 Рік тому

    Thank you for sharing your story and journey.

  • @alampaica2056
    @alampaica2056 Рік тому

    Thanks!

  • @blkwomenread
    @blkwomenread Рік тому +13

    I worked at Target for 5 years. I learned my people skills from there. It's amazing to see how everyone's journey started and made them the best employees

    • @TechTualChatter
      @TechTualChatter  Рік тому +2

      No wonder we get along. Target is the reason I rarely go in to Walmart 😂

    • @blkwomenread
      @blkwomenread Рік тому +1

      @@TechTualChatter same. I'm loyal to the bullseye 🎯

    • @TechTualChatter
      @TechTualChatter  Рік тому +1

      @@blkwomenread 😂😂 Sidenote look into their roles

    • @blkwomenread
      @blkwomenread Рік тому

      @@TechTualChatter I was just about to say something about their tech roles!

    • @TechTualChatter
      @TechTualChatter  Рік тому +2

      They need us!!

  • @PurplePancake_5
    @PurplePancake_5 Рік тому

    Did you say Louisiana?? Wassuppp! I’m just starting my Path to IT. Taking some courses now and looking at help desk so thanks for this video.

    • @TechTualChatter
      @TechTualChatter  Рік тому +2

      You’re welcome!

    • @PurplePancake_5
      @PurplePancake_5 Рік тому

      @@TechTualChatter did you have to move out of Louisiana for a help desk job?

    • @TechTualChatter
      @TechTualChatter  Рік тому +2

      @@PurplePancake_5 nope.
      I made this playlist for everyone to see my journey
      ua-cam.com/play/PLx70gNuaEAlC1fO648V01uywlc3sQk64C.html

  • @JaylonTV
    @JaylonTV 5 місяців тому

    I got my first job with Apex last month as a Help Desk tier 2. I got a little lucky landed a contract for $25 hr it’s suppose to be temp to hire after 6 months. But they haven’t trained me much I’m learning and getting from my peers. I plan to take your route stay in this role one or two years if im blessed enough to be permanent. 🙏🏾

    • @TechTualChatter
      @TechTualChatter  5 місяців тому +1

      Leave after 6 months trust me on thst

    • @JaylonTV
      @JaylonTV 5 місяців тому

      @@TechTualChatter do have any videos I can watch on this advice?

    • @TechTualChatter
      @TechTualChatter  5 місяців тому

      @JaylonTV check out the playlist the video is attached too

  • @Youstolemyshoes99
    @Youstolemyshoes99 Рік тому +4

    Im 24 and I just applied for a IT help desk analyst for the department of the navy with SAIC. I dont have prior experience in IT and never went to college. But i was a heavy mobile equipment mechanic apprentice for 2 years for the shipyard making $20 when i left last year. Been struggling doing low paying jobs and was just over it. So i ended up applying for the shipyard again and landing a boiler maker job but i dont know if they are starting me back at my pay. Then i applied for the IT job last week and they just got back to me yesterday. Don’t know what route to go but i do want to get into Cybersecurity instead of working jobs that use my body.

    • @bathingapes328
      @bathingapes328 Рік тому

      Take the IT job and get some experience. WGU has a cybersecurity program that has about 13 certs, I'm currently enrolled and it's been good so far. IT is a big industry, cybersecurity is also a big industry within IT; but it does require experience over certs. But if you grind it out, you'll have all 3. I got out of the HVAC industry for the same reason, it doesn't make sense to put a toll on my body for $15 an hour when I could work from home lol

  • @monkeynuts9237
    @monkeynuts9237 Місяць тому

    Damn man this hit home. Currently working at Target myself and I need a change of pace after only getting a 10¢ raise 😂. Looking into getting started with IT journey to get out of retail.

    • @TechTualChatter
      @TechTualChatter  Місяць тому +1

      That’s crazy bro!! I got the perfect course for you
      check out the IT course from Course careers use my link and code Techtual50 to get $50 off your course ⬇️
      account.coursecareers.com/ref/50932/

  • @HurayraG
    @HurayraG 5 місяців тому

    Good advice

  • @arnoldbailey8803
    @arnoldbailey8803 5 місяців тому

    Excellent

  • @vincentjean
    @vincentjean Рік тому +5

    Currently still in Helpdesk and understand the pain lol, I'm hell bent on leaving soon after getting my CCNA. I'm been offered Helpdesk jobs paying 5 or 10 dollars more than what I'm making now but no sir, can't do it no More

    • @TechTualChatter
      @TechTualChatter  Рік тому

      What role are you trying to get

    • @ltigre2031
      @ltigre2031 Рік тому

      I did help desk and it sucked. Never again

    • @jgsource552
      @jgsource552 Рік тому

      @@ltigre2031 was it because it was boring(like just changing user passwords all day)? Or was it because it was too stressful with all the tickets you had to handle?

    • @ltigre2031
      @ltigre2031 Рік тому +1

      i hear you my man help desk is 6 months to a year and then get out. i was inhouse help desk and that still sucked

    • @ltigre2031
      @ltigre2031 Рік тому +7

      @@jgsource552 well at the end of the day i never felt like i was accomplishing anything of worth. all day ginding out tickets and then at the end of the day it was like ok i helped some folks with bullshit like i cant format my spreadshreet properly . ok well neither can i , im not a software trainer. you ve been here 15 years and you dont know how to do it and now i have figure this out for you because you re too lazy to google it? meetings everyday day. lackadaisacal coworkers , i felt like my title wasnt respected. but the stress got me and the mundaneness of it got me too. plus i was remote and i cant stand working alone . im very social and like to conversate.

  • @armandogomez2677
    @armandogomez2677 5 місяців тому

    Similar story to you. One thing I forgot was I stayed too long in help desk. 6 years. I didn’t keep working on myself and that’s the beauty of this industry you’re never done. If you feel stuck get better there is always a level above you to strive for. Start my first NOC position tomorrow nervous but hungry to learn and plan to see where the next move is. Network engineering or cyber. No certs so looking now at 33 going to be 34 in a couple weeks looking to get those. Time flies don’t waste it.

  • @calebo3621
    @calebo3621 7 місяців тому

    Shoutout Fort Worth woot woot🎉🎉🎉

  • @Caribbeantechie
    @Caribbeantechie Рік тому +2

    Very good insight, thank you for sharing. Working in help desk is beneficial in so many ways. What was your first role after help desk like?

    • @TechTualChatter
      @TechTualChatter  Рік тому +1

      I talk about it in this video right here
      ua-cam.com/video/ZEdremIIWBg/v-deo.html

  • @maleaque
    @maleaque Рік тому

    Hello brother! I hope you see this comment because i’m very curious to what how you start cyber security. I’m going to join the UCLA cyber security boot camp, they have a 95% hire rate after you graduate the 6 month boot camp how do you feel about that? Should I also go to college for computer science or cyber security? Please help man.

  • @thefrub
    @thefrub 10 місяців тому +9

    2013: Target's paying $7.75... helpdesk is paying $20/hr
    2023: Target's paying $15... helpdesk is still paying $20/hr

  • @rickyhughes3309
    @rickyhughes3309 6 місяців тому

    This wasn’t a boring episode. This is exactly what we need to hear. Thank you, Brother.

  • @user-eu1xe6uk8q
    @user-eu1xe6uk8q 8 місяців тому

    I dont have any official experience with IT and no actual certs except a few of the Google IT Support certs. I dont know where to start and I eventually want to get into Cyber Security work but where should I start now? Would love suggestions and advice.

    • @TechTualChatter
      @TechTualChatter  8 місяців тому +1

      I have a video dedicated to this. Search it
      Breaking into cybersecurity techtual

    • @user-eu1xe6uk8q
      @user-eu1xe6uk8q 8 місяців тому

      Thank You! I will check it out@@TechTualChatter

  • @money_1239
    @money_1239 Рік тому

    I think I heard forty worth , are you in the Dallas area , base on some of research , Dallas , Austin are both big tech hubs , I’m going into it switching careers God willing

    • @TechTualChatter
      @TechTualChatter  Рік тому +1

      Yes I’m in the dfw area

    • @money_1239
      @money_1239 Рік тому

      @@TechTualChatter thanks bro , will be relocating next year God willing !

  • @daveyjoneslocker4703
    @daveyjoneslocker4703 Рік тому

    Bro you from Shreveport? I was over in Minden working as a department manager at Walmart when I decided to get my CDL and be a trucker to make more $, and now I’m looking to transition to IT and settle in DFW. You in Shreveport/Bossier still or over in TX?

    • @TechTualChatter
      @TechTualChatter  Рік тому +1

      Yep from ratchet city!
      Been in dfw for 6 years npw

    • @daveyjoneslocker4703
      @daveyjoneslocker4703 Рік тому

      @@TechTualChatter nice! I’m listening to your vids while bounce down the worst roads in the country between Monroe and Shreveport omw to Denton

    • @TechTualChatter
      @TechTualChatter  Рік тому

      @@daveyjoneslocker4703 praying for your truck cause those Louisiana streets trash 😂

    • @daveyjoneslocker4703
      @daveyjoneslocker4703 Рік тому

      @@TechTualChatter can barely steer the truck in Shreveport man 😂

    • @TechTualChatter
      @TechTualChatter  Рік тому

      @@daveyjoneslocker4703 😂😂

  • @corbindixon5519
    @corbindixon5519 3 місяці тому

    She looks so cute in her crib

  • @ssgodvegeta99gameplays94
    @ssgodvegeta99gameplays94 Рік тому +2

    I went to school at a 7 month help desk program and then from there I been applying for help desk and desktop support, IT Support. And I even applied for computer technician or computer repair technician job role as well. And so far I had 2 interviews in computer technician job role but so far as me having a in person interview for help desk or any other IT job role I have not had so much luck and I been applying for more than 5 months and I never got hired.

    • @TechTualChatter
      @TechTualChatter  Рік тому

      Check out my guy kevtech UA-cam channel for help landing an helpdesk role

    • @davflizzy2863
      @davflizzy2863 Рік тому

      It’s the resume if your not getting call backs same was happening to me before I changed it just got my first help desk role Kevin’s training helped greatly

  • @tor97kool
    @tor97kool 9 місяців тому

    You started at Apex? I just got hired with them. You were referring to them when you talked about training and having good progression for the workers?

    • @TechTualChatter
      @TechTualChatter  9 місяців тому

      What is the timestamp

    • @tor97kool
      @tor97kool 9 місяців тому

      @@TechTualChatter6:08

    • @TechTualChatter
      @TechTualChatter  9 місяців тому

      @@tor97kool oh I didn’t receive training from apex. I got training from csc

  • @MightyGandolf
    @MightyGandolf Рік тому

    I know this video is older but im just now finding it, i recently just finished a 11 month long technical school and have my certificate in network engineering through them and i still cant land an entry level helpdesk position, any pointers on what I should do or what should be included in my resume any advice is much appreciated

    • @TechTualChatter
      @TechTualChatter  Рік тому

      Check out my friend UA-cam channel kevtech it support

  • @roncall6065
    @roncall6065 11 місяців тому

    🔥🔥🔥🔥

  • @UrbanBlerd
    @UrbanBlerd Рік тому +2

    Did a career switch and Just started a Help Desk role monday at age 39.... We're training for a month and everything is sooo foreign to me...Im determined to master this thoug...They've really been dialing in on the Networking aspect heavily....I wasnt really expecting that for some reason

    • @UrbanBlerd
      @UrbanBlerd Рік тому

      TOC Analyst

    • @TechTualChatter
      @TechTualChatter  Рік тому

      You’ll get better with time

    • @lukaszwolf2688
      @lukaszwolf2688 10 місяців тому +1

      Hey. I am 39 and starting my first help desk job in a week. It's never too late to change a career. . Good luck in your new job!

  • @robinson2589
    @robinson2589 Рік тому +1

    I want to do health IT but would this be a good start I wonder? Seems like it could be beneficial in health it too

  • @jsixx9432
    @jsixx9432 2 місяці тому

    I’m 22 and I have a bachelors in Criminal Justice but I’ve been wanting to work in cyber security for 2 years. I’m scheduled for a second interview for help desk next week. If I get the job and get experience there plus certs would I have a good chance of breaking into the field? Considering I already have a degree even if its not in the field

    • @TechTualChatter
      @TechTualChatter  2 місяці тому +1

      There are other ways you can break in if this doesn’t go your way as edll

    • @nchekube31
      @nchekube31 2 місяці тому +1

      Hey i have the same background as you. what certs did you have to get to land that helpdesk job interview?

    • @jsixx9432
      @jsixx9432 2 місяці тому

      @@nchekube31 hey, I don’t have any certs yet, but I worked at a library in a school and we worked close to the IT Department. So in my resume I put that I had some experience troubleshooting. I also mentioned in the application that I was studying for the A+ cert.

  • @20youngtruth
    @20youngtruth Рік тому

    I have no IT experience at all and I was just hired at a company for a role called Customer Service Specialist… is that the same as Help Desk? I start on the 28th of this month.

    • @TechTualChatter
      @TechTualChatter  Рік тому +1

      No it’s not unless it’s a technical role

    • @20youngtruth
      @20youngtruth Рік тому

      @@TechTualChatter yes the company is called Tek Experts they said they handle work for Microsoft.

  • @warriorclassmedia
    @warriorclassmedia 7 місяців тому

    🧨🔥

  • @Ali-1A295
    @Ali-1A295 Рік тому

    A question please
    I am in my last year in college
    And I have already finished my study on the CCNA
    Unfortunately I can't take the exam it is too expensive for me
    Do you recommend to me to study for the a+ next ?

    • @TechTualChatter
      @TechTualChatter  Рік тому

      No I do not. What are you trying to do career wise?

    • @Ali-1A295
      @Ali-1A295 Рік тому

      @@TechTualChatter i was thinking , if i studied for the a+
      My chances would be better to get a job

    • @TechTualChatter
      @TechTualChatter  Рік тому

      @@Ali-1A295 no I would suggest figuring out the job you want then learning the skills for the role

  • @rafaelvargas4113
    @rafaelvargas4113 10 місяців тому

    I don’t have my comptia a+ certs I’m just applying to some of these Help desk or it support jobs in hopes someone gives me a chance. I like technical stuff and helping fixing things I’m saving to get my compt but I just also hope maybe someone gives me a chance.

    • @TechTualChatter
      @TechTualChatter  10 місяців тому +1

      You should check out my guy KevTech’s UA-cam channel. Guaranteed his channel can help you get a role

    • @rafaelvargas4113
      @rafaelvargas4113 10 місяців тому

      @@TechTualChatterok will do thanks!

  • @vonperignon2832
    @vonperignon2832 Рік тому

    New to IT where should I start to get to help desk, whats certificate should i obtain where should I put my studies plan any advice appreciated.

    • @TechTualChatter
      @TechTualChatter  Рік тому

      How To Get into Cybersecurity in 2023 with no EXPERIENCE
      ua-cam.com/users/liveInvAbhP4Nko?feature=share

  • @robertlemonsjr
    @robertlemonsjr Рік тому

    Same bro

  • @Degen_Martyr
    @Degen_Martyr 8 днів тому

    I can relate to how some people don’t pull their own weight…shit got me heated and makes me want to leave lol

  • @Chef_Capone
    @Chef_Capone Рік тому +1

    See that’s why as much as I may move, I’ll never move outside of Texas. I’ve never had to deal with state income tax, and I never plan on dealing with that 😂😂😂

  • @tippytip215
    @tippytip215 Рік тому +2

    I’m studying for my A+. I’ll take a help desk job if that will help me get into tech.

    • @TechTualChatter
      @TechTualChatter  Рік тому +1

      I have an episode coming up on helpdesk with kevtech support

    • @tippytip215
      @tippytip215 Рік тому

      Ok great I will be tuned in.

    • @TechTualChatter
      @TechTualChatter  Рік тому

      @@tippytip215 this one will be audio only so make sure you following the podcast on one of the streaming services on Wednesday. thetechtualtalk.com

    • @tippytip215
      @tippytip215 Рік тому

      Yeah I follow your podcast as well. I listen when I’m at work and take notes.

    • @TechTualChatter
      @TechTualChatter  Рік тому

      @@tippytip215 great ❤️❤️❌

  • @t-90atank35
    @t-90atank35 Рік тому

    Did you take certifications first?

  • @BlueberryPlays_
    @BlueberryPlays_ Рік тому +1

    I have a interview for help desk Wednesday. If I get it, it will increase my salary by 15k. If I can remember I'll keep it updated in the comments.

    • @TechTualChatter
      @TechTualChatter  Рік тому

      Good luck.
      Go check out kev tech’s page for some more tips

    • @VyLa549
      @VyLa549 Рік тому

      Any updates?

    • @BlueberryPlays_
      @BlueberryPlays_ Рік тому +1

      @Vỹ La I got the job and start tomorrow actually.

    • @TechTualChatter
      @TechTualChatter  Рік тому

      Congratsss

    • @duniafana291
      @duniafana291 Рік тому

      @@BlueberryPlays_ so there is increment of your new salary ?

  • @marklampo8164
    @marklampo8164 Рік тому

    I worked help desk at a financial software company in Australia called MYOB. MYOB stands for "Mind Your Own Business." MYOB was six floppy disks in DOS at a dusty warehouse...actually, it was like fourteen DOS disks you had to load into the most high-end machine you could find; hopefully an entire two megabytes of RAM to get it to do its magic. Some bloke in OZ bought this DOS mess and turned it into the ONE financial shop in OZ! Magic, Joseph Campbell Star Wars Hero Horseshit sold to Vulture Capitalist Baine Capital at the first sign of an actual heartbeat!!

  • @cliobhabie
    @cliobhabie 9 місяців тому

    I see a lot of your videos are on cyber security. Does one have to transition to cyber security to make six figures?

    • @TechTualChatter
      @TechTualChatter  9 місяців тому

      Not necessarily there are other roles that pay well within that range as well

    • @cliobhabie
      @cliobhabie 9 місяців тому

      @@TechTualChatter I’ve been torn between project management and IT helpdesk cause I have a lot of healthcare experience and don’t want to start over

    • @TechTualChatter
      @TechTualChatter  9 місяців тому +1

      @@cliobhabie just do it in healthcare

  • @NoOne-py5or
    @NoOne-py5or 9 місяців тому +1

    If only I could get a Help Desk Job, 1000s of applications, 50 interviews, 10 2nd round interviews, 0 offers. Honestly.... i give up

    • @TechTualChatter
      @TechTualChatter  9 місяців тому

      Interviewing skills and your it skills may need some work if that’s your current results. Have you tried course careers it program. Some of my past clients have used it and have gotten jobs with the skills they learned

    • @NoOne-py5or
      @NoOne-py5or 9 місяців тому

      @@TechTualChatter Never heard of them; at the end of the interviews, I ask about the process of what are the next steps; if they reply, "We are going to finish interviewing other candidates, and we will go from there," and always reply, "When can I expect to hear back from you?" two times I was told "not enough tech knowledge" given these are "Entry Level Help Desk" roles, feel like "Entry Level" is misleading given there is nothing before Entry Level. So guess I need to grab A+, Net+, and Security+ to get into Help Desk. I will see how it goes in 12 weeks while I work this Security Guard job.

    • @TechTualChatter
      @TechTualChatter  9 місяців тому

      @@NoOne-py5or check out the pinned comment. You can use my link to get course careers

  • @Bill0102
    @Bill0102 3 місяці тому

    I'm captivated by every word. I read a book with similar content, and I was completely captivated. "Mastering AWS: A Software Engineers Guide" by Nathan Vale

  • @xXhotshot55Xx
    @xXhotshot55Xx Рік тому

    Oooh man, starting off with Apex sounds rough. They're one of the worst companies I've ever talked with, they were so bad I didn't even bother inteviewing.

  • @josh-cq3ju
    @josh-cq3ju Рік тому

    You could have a thyroid issue, it makes you tired. It’s called hypothyroidism

    • @TechTualChatter
      @TechTualChatter  Рік тому +1

      I’ll have to research that. I’ve been doing better though.