UNFAIR ADVANTAGE to move from HELP DESK TO SYSTEM ADMINISTRATOR
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- Опубліковано 19 чер 2024
- When you want to move from a help desk role to become a system administrator, this video will give you an unfair advantage against your competition. Small steps will make a difference when you apply for your first role to become a system administrator.
For many help desk technicians and help desk analysts, the next career step is to become a system administrator. The competition for junior-level system administrator roles is high and you need to develop some competitive advantage to win in this game. This video gives you that competitive advantage. - Наука та технологія
Holy crap, thank you Cristoph. This is like the exact thing I needed right now. I am currently coming up on the 6 month mark at a help desk position. I currently have my CompTIA Trifecta and CCNA , studying for my AWS CCP. This video was so useful!
Glad it was helpful! Keep me posted about your progress and what roadblocks you run into. Happy to help, my friend. :-)
Hey Dan, any updates? I'm currently about 4-5 months into my first Desktop support job, working on Net+ and then Sec+ and then I'll have my trifecta. Also looking at some AWS stuff afterwards.
Any updates Dan?
How is it Dan?
@@andrewgillim5952 just posted updates, sorry for the delay!
Man Im so pumped I found this video, I recently just hit 1 full year working in IT with mainly support desk and tier 2 technician roles but I am looking now to transition into sys admin and then cybersecurity. Im still trying to get more certifications and learn a lot more in my spare time but I had no idea that 6 months to a year was all that was really needed for a jr sys admin role.
I am currently in a cybersecurity bootcamp. I am wanting to become a system administrator. This video has helped me a ton!
Desktop Support is another entry level role that transitions smoothly into a Sys Admin role. They are basically the guys in the middle between the Help Desk and Sys Admin guys as a Level 2 role. You get more hands on experience in a break/fix field tech environment working on-site and get to use basic sys Admin skills. I plan on moving into a Jr. Sys admin role after Desktop support although Microsoft gotten rid of their MCSA and MCSE, which forces me to study for the Microsoft Azure Administrator certification since Systems Administration is evolving into Cloud Administration. I would have to learn AWS as well along with my Network+ and Security+.
Azure and AWS will dominate the foreseeable future. Embrace these technologies :-)
@@ITCareerGuide Yeah technology changes rapidly fast! Pretty soon all the hardware level skill sets will eventually be irrelevant since that will be now passed down to Datacenter Technicians that work for the cloud server farms that does all the server hardware and network hardware installs, upgrades, maintenance and repairs while Cloud Systems Admonitors would only need system software and application administration and script programming skills for automation for the cloud. I think the enterprise LAN networks would become smaller and more simplified that would need little no no maintenance or administration when the in-house server room are completely eliminated to the cloud. I'm assuming a non-managed switch will be used as internal company LAN networks shrink.
@@eman0828 You seem to know what you're talking about. I'm working at a help desk atm and have been for a little over a year. 0 certs and only a basic understanding of IT. Getting imposter syndrome and don't even feel like I'm actually IT since most of what I do could be done by anyone with reading comprehension and admin access. Kind of at a crossroads regarding where I wanna go. Should I study and get my A+ cert? Is there something better that might help me breaking into a sysadmin role? With how quickly things are changing, it's tough to know what path to take, I'd hate to waste any more time, I'm already 27 lol.
@@ITCareerGuide what course(s) in AWS for sys admin?
@@seetsamolapo5600 I recommend the practitioners aws exam but I do recommend learning Linux first since you need Linux sysamdin skills in th cloud. A w s CLI is based on a RHEL. My role has shifted now that I'm in between a Linux Admin and a Desktop Support Tech. I work on RHEL, Solaris UNIX machines as my daily duties.
Great video, thanks man. I think virtualization should also be bonus
Apart from the video, the comments section is also a gold mine for knowledge.
Yep. I totally agree :-)
I've been working in Desktops support for 5 years and I'm stagnant at my hourly rate. Thanks for the info I'm going to get out here and see if i could land a role.
Great Video man well done.
Looking for a System Administrator Certificate is a great idea. Thank you.
Helpful
this guy kick ass, awsome video
Those 3 steps 🔥
Not hating on this guy or his content. (His content is great btw :)
It really goes to show who is out here looking for change.. Looking for personal growth.. Looking for your dream role. That “8k” views should show you people would rather watch content or anyone of these UA-camr’s that has Hundreds of thousands or millions of views.. Key to success is learning. Although we may find it hard to concentrate.. the goal is to keep going until you can do and say the things you learn with your eyes closed lol.
Thanks for this video mate!
You summed it up nicely. Thank you!
Just barely got into Helpdesk. Looking to search for system admin job by the end of the year
Excellent video
Thank you very much!
I've been in the IT support role for 8 years now, and now trying to enter the Sys admin role. However, i just need more server experience. i just need to understand powershell better for real world experiences.
It’s been almost a year. How’s it going?
You are going to need to know Linux as well. 90% of all organizations touch Linux at some shape or form rather it's in the cloud or on-prem. Most organizations use RHEL.
I am currently working on getting a system admin role. I already have CompTIA A+ and finishing my associates in Network System Management, and work at help desk.. in definitely wanting to move up lol
Best of luck!
have you had any luck?
@@petercummingsiii2572 😂 no
30+ application later.
@@petercummingsiii2572 need exp but can't get it if you don't hire me 😂
Did you get your Network+ cert?
I'm 27 and have 3 years of experience in service desk analyst... I want to get promoted...
You may have to force a promotion by switching employers and jobs.
If I have a degree and do homelabs of AD, etc? can I skip the helpdesk role and go direct to sys admin role?
Generally you need IT experience since IT Admin roles like Systems Administrator or Network Administrator aren't consider entry level roles. You have to start from the bottom at the Help Desk and work your way up. Rarely anyone becomes an IT Administratior off the bat without going through a Help Desk Technician role. Most Systems Administrator jobs requires between 3 to 5 years of prior IT experience.
If your as good as you think with AD help desk won’t be a level you will be at for long…honestly the turnover rate I see is fairly fast. Get in at the ground floor and ride the elevator up
@@eman0828 That sounds about right. I've been at a Help Desk for a company that got bought out by Motorola Solutions for 3 years now. I'd say developing troubleshooting skills and the ability to communicate with clients does take some time. I have the CompTIA trifecta, CCNA, and Linux+. Studying for RHCSA now. Its not so simple to become a System Administrator, it takes a lot of work and learning!
@@williamparrish2436 awesome. Yeah role has shifted as I'm in between a Linux/Unix admin and a Desktop Support Tech. I'm also studying for the RHEL exam since I trouble shoot and administer RHEL machines daily.
Im in a consulting company, i am currently working as IT support. In the meanwhile i got my RHCSA at 19 years old. They say that 20 may should start my new occupation as a Redhat sysadmin i hope it will be ....
Did you get the job?
@@andrewgillim5952 yessir
How hard was the Red Hat certification?
With the rise of cloud infrastructure & AI technologies, does this advice still apply today? Or will there be much fewer IT jobs due to AI?
I think AI will become more prevalent in a lot of jobs. And it may impact some roles. I don't believe it will fully replace IT staff. Not to sound condescending, but there still has to be people running around the office or building installing computer systems, printers, routers, switches, wifi, and so forth.
No amount of AI will help Susan who calls the help desk every day when her computer doesn't turn on because she doesn't understand she needs to push the power button. No amount of AI will help Debbie understand that the "out of paper" light on her printer means she has to put paper in the tray. I'm being a bit facetious, but it does feel like that at times.
ive been in help desk for a 3 years. maybe its time to move to another field
Im surprised I know all this is.
Wow. Im a college dropout. I guess it does pay to have an education. Wow!
We can tell you are reading a teleprompter... I have suggestions if you want to discuss.
Sure. Please email me at netservicesusa@gmail.com. I am always open to improve.
What about linux know how?
Linux works as well if that is your preferred direction. Just less common if you come from a help desk role where Microsoft plays a more dominant role. With Linux I would focus on web server and databases and develop a core knowledge to hold a professional-level discussion with a hiring manager and other engineers who might be involved in the hiring process.
@@ITCareerGuide which Linux to study? There are many OS in Linux, should I focus on Red Hat?
Hoy hoy ha-sha-sha, me lucky charms taste like the rainbow 🌈 boy-o