Yes, these trucks look pretty and so lots of unsuspecting people buy them but their quality is horrible and the factory and dealer just give you the run around if you have a problem under warranty. I was a Ford and GM dealership tech and I’d never own either truck. And, almost none of my fellow techs drove them either.
@@hathawaywego not buy a Ford. You are right the warranty should work everywhere. I would have taken it to the purchasing dealership, they made the money on moving the unit. Not only with your purchase, but they also made what some manufacturers call hold back money which is a fee ( up to 10 percent of MSRP in some cases) straight from Ford . If you financed through that dealership then they make money on every payment you make. So they are the ones you need to ream. After my debacle with Ford in 1984, now it was the 80s so I bitched and yelled and made a scene in front of a show room full of customers so they took that Bronco back. Today they would call the cops on you. I never bought another American car again. My Tundra was built in Indiana and my wife's Honda was built in Ohio, so it's not the American worker, it's the American car companies cut quality for profit
It is correct, any Ford dealer can perform warranty work on any Ford product, regardless of where it was purchased. You get brownie points for taking it to the dealership it was purchased from, but it's no big deal. Now I have run into some dealerships love doing warranty work and recalls. Some prefer not to. I even had a dealership owner tell me he didn't understand why some don't. He called it a gravy train. The company reimburses them for the parts and labor. They don't have to worry about bad checks or they do the work customer can't pay. They do the work then customer claims they screwed him over and gets his money back, maybe even takes them to court. Now, one thing is, Ford will say it should only take x amount of time to perform this repair and that's all we will reimburse for. So, the dealership may not want to get into some of the more complicated repairs. If it takes the tech more time than Ford alots, too bad.
You have to remember. You did not buy the truck from Ford ,you bought it from the dealer. The dealer bought it from Ford. That's how it works with every car manufacturer except Tesla. So Ford made their money when the dealer bought the car with their floor plan money
All dealers are independent and sell vehicles just like Walmart sells Samsung tv’s. Walmart is a Samsung dealer. In some states Walmart could sell Ford trucks
You obviously haven't watched any of these videos... it's fcking broke and No One knows how to fix it because No One can figure out what's wrong. It keeps blowing compressor clutches and compressors. You can throw parts at it all day and it isn't going to fix it until you can find the root cause.
@@tommystup5780 yes I have. The point is Ford owners can take there vehicle to any Ford dealer of their choice. It doesn’t have to go back to where it was purchased as others suggested.
Man, you folks have way more patience than me. If you get it back and if the AC works, I would trade that thing off immediately even if I lost a lot of money. God bless your patience. I had my wife watch these with me and looked at me and said ," that's just like our bronco" I just remembered the AC problems, she reminded me that they couldn't fix the locking hubs either. FORD. Fix Or Repair Daily, or Found On Road Dead. You pick. Oh dealer update, when I graduated college I bought myself a brand new Tran-Am, and the dealership that I bought it from couldn't fix it so I called Pontiac and had my primary dealer for warranty changed to another dealership in the next town. That Pontiac dealership fixed it in two days vs the other keeping it 3 weeks that was in 1981 first year of the OBD1 computers
Hey now they’re going to replace the whole AC system so any metal fragments from original compressor won’t kill the new compressor. I thought they last indicated it was a faulty computer that turns AC on/off. But now it’s definitely the compressor. Nice update tutorial 🙏
Good heavens NO! you don't need to take your vehicle back to where you purchased it. I've purchased many Ford vehicles and have taken them to the dealership near my house that has been there since 1928. Some of the nicest people around! GREAT VIDEO!
So sorry to hear this guys. Here in Australia our consumer protection is quite good. It doesn't matter what a Lemon Law states, and it doesn't matter if it's a toaster or a crane, if the purchased product doesn't perform the function for which it was sold or marketed, you get your money back. Secondly, do not listen to anybody claiming you shouldn't be 'dealer shopping'. This is one of Ford's key marketing claims, customers get great support because the blue oval is everywhere.
Several items come to mind. One: dealer warranty service pays the dealership a lot less money to do the work than if you are paying so they really DON'T want to fix it. Two: It sounds like IF they do have to replace more than the compressor, condenser, and hoses, that means they have to completely take out the entire dashboard to replace the evaporator. That is a very large job taking all day, probably a couple full days work. They do NOT want to tie up a techs time for that long and not get paid for it. Three: If they take out the dash, expect other things not working afterwards, and squeaks and rattles. Four: They may not have a tech that is competent to do that kind of job. Remember many of the techs that work at dealerships don't get paid much at all so all the good techs branch out on their own or work in shops that pay significantly more.
Any dealer can repair this issue, they submit the repair documents to Ford for warranty claim. As far as how well it's diagnosed and repaired, sadly many shops/dealers hire mechanics with little experience since they work cheaper. They think anyone can be a mechanic. Which of course isn't true. Keep in mind that a leak or electrical repair can be done on its own, but a compressor failure sends debris into the system. This requires at least a condenser where most of it gets trapped since it has tiny orifices inside that each act as cooling areas and also catch debris. Then flush the remainder of the system. Replacing hoses and an evaporator (which requires dash removal) isn't required if it's flushed correctly. The only hold up might be parts availability. The repairs are 1/2 a day to a day at most. Hope this helps.
It makes me sad my dad was retired from Ford and we were a Ford family. I just bought a Toyota today even though I could have received a Ford discount. They don't care about their customers anymore. They just want to sell overpriced trucks. Ford needs a new CEO and a change from the top to the bottom. I pray it works out for you.
Guys you make a good point! The dealer I purchased my ford from I won’t go back to either. Purchased a maint agreement from them so I didn’t have to do my own maint. First time I took it in they said, “No we don’t have your maint agreement on file so here’s your bill!” Got so mad I left. They repainted the front of my truck 3 times when I purchased, and tinted windows multiple times. Paint has peeled off and “life time window tint” is bubbled. Absolutely will never go back for above mentioned issues and unprofessionalism by mgmt! Sure hope they fix your very expensive purpose bought truck.
I'm so sorry for the problems with the Ford dealer and the AC in your NEW SD. I'm very surprised Ford Motor Company hasn't gotten involved to get the problem fixed now!! We have a 2022 F350 Tremor, we ordered it and waited 6 months for it to come in. It came in, December 31st, 2021. We've had our issues but still love it. I know it's not the same as your wait. Hang in there. It's almost over.
If you called the dealership that you bought it from then they would be more inclined to give you a loaner or let you trade it for one that works. Because you bought it new if it was uses then probably would not do that. But it is what it is I love your positivity. Good luck hope for the best.
This is probably the most informative video I've seen you guys make. We understand your frustration level. Once you explained, it makes sense why you ended up at the different dealers. Of course you can go to any ford dealership for service. And I agree with you that each dealership tries to earn future business. You don't know what the future holds as to where you might be. And it's the air conditioner on top. In summer we need air conditioning. On top of that, you paid a lot of Money for your truck and you have a right to have working a/c. This is not an unreasonable request at all. Not in our book anyway. You could pursue legal avenues but I think you might find as long as the dealership is trying to repair the a/c, you won't be able to pursue any legal avenues. Leave your truck at the dealership and call them every day for an update. The dealership will grow tired of the calls and will get tired of seeing the truck not repaired. If after three weeks, contact the local newspaper and ask about running an article on Ford quality when it comes to expensive trucks. Realizing you don't want to make waves, it comes a time that enough becomes enough. Appreciate the new video guys.
Unfortunately it sounds very similar I had an issue with a car with only 2000 miles there was no fix. The way mechanics get paid at dealerships is if they fix it and it the car company doesn’t have a fix,the mechanics won’t try to fix it because he won’t get paid. On my car I found a fix for mine but I am a mechanic.just like you I wanted to use the warranty. I really would like to see a video you taking it to a good independent shop and getting a diagnostic it might cost an hour of labor and peace of mind. Love the scenery in the background during your videos. Good luck!
There is really no excuse for the lack of communication. Unfortunately the pool of experienced service advisors and vehicle technicians is not that large regardless of manufacturer. Dealerships will typically have one "journeyman" level technician with some line techs and aspiring techs that are maybe a year or two off the lube rack. The journeyman usually cherry picks jobs from his/her assigned service advisor. Occasionally the journeyman will have an assistant (these two would be your best hope of having it fixed right the first time). The problem with "flushing" an a/c system is that metal will collect in the receiver drier, condenser, evaporator and simply find it's way back to the new compressor in time unless those components are replaced as well. The condenser and receiver drier are usually not that difficult to replace but the evaporator usually requires the entire dash to be removed.
Sorry for your crazy truck problems. I bought a brand new Ram and it spent 3.5 months in the shop when it was brand new with 3000 miles on it. Hope Ford gets it fixed soon.
Owning a Toyota and a Honda I can tell you we can and have taken our vehicles to dealers that didn't sell them to us. Seems dealerships want our service business because that's where they make their profits not on selling new vehicles. Btw love your outtakes 😉
Apologies for not getting to the end of the video, but I did get as far as the comments section. What surprises me is that I always believed atrocious customer service was something we specialise in, here in the UK! I always thought customer service was so much better in the US... I certainly admire your patience and perseverance in trying to resolve a problem with the A/C in temperatures that would be unimaginable where I live! By now I would be talking to Ford in very clear terms regarding the utterly shambolic nature of the events surrounding this problem. Whilst in the UK what we would term as rejecting a new car, is a very difficult process, and perhaps like here, also in the US if you want to reject it, you have to go back to your selling dealer. Hopefully, following the replacement of the entire system, you can put your problems behind you, and Ford will offer you a good will gesture for all your inconvenience.
This is what I'm picking up is the air conditioning technicians that have been working on the truck are unqualified...taking shortcuts..... Metal particulates in the system says the compressor failed internally and with the tech that the system utilizes, more than one system/component was damaged.... flushing normally works to internally clean the system but the complexity of the new systems..... The fact that they are going to replace the entire system including the lines will fix it..... Sounds like you have a great tech and ford rep working for you now!!!!!!
I am glad you are finally getting your truck fixed. I could not get my RAM 1500 repaired after a hailstorm. Took it to a repair facility highly recommended by the insurance company and an employee working at that shop. They kept it for two months. The roof and sunroof had hail damage and required replacement; the repair shop refused to do paintless dent repair on the roof, just 'had' to be replaced. The shop said, "no roof tops available". This went back and forth for weeks. I called MOPAR and was told that if you need a roof for your RAM, go to a dealership and buy a new truck, there are none. So, I took my truck out of the repair facility and drove it the next day to Ford and bought a gas F250.
Excellent! Voting with your $$ is a good thing! The companies that value your business will do what's needed to keep it. Those that don't care will just disappear!
I have owned several F250’s, all diesels. I gave up on Ford after they refused to stand up to major problems; the death wobble on one and the DEF filter failure on the other. Both trucks had less tgan 50K miles. I now drive a RAM 2500 because Ford refused the repair of these trucks at their costs.
I purchase a Chevy in Sebastopol, CA - travel to Beaverton, OR then traveling back to Sebastopol, CA via the Beautiful Oregon Coast. My smog pump went out still in warranty went to the dealership in Coos Bay, OR. they fixed my problem. Purchasing the vehicle at any dealership any dealership should fix it! Good luck hope they fix it!
We feel your pain as we have experienced many similar encounters with our 450 . Many use the flimsy excuse that the truck is too large for their installation to service. Many visits yielded the reply of parts unavailable. First Ford we have owned since the Explorer tire debacle. We gave them another chance and seem to have failed,our bad.
Bought my 2020 F250 Lariat in Huntsville AL Great dealer they had the one i wanted but it is 4 hours away. I take it to my local ford dealer Bill Russell in Columbus MS. GREAT service. they have done warranty work, non warranty work, get it in on the appointment date, call with updates, best service I have ever had. I travel about 30 minutes from my home and pass another Ford dealer that is close but whose service SUCKS!!!!!!!!!!!!!! Wish you were closer to Columbus MS!
Thank You for this video I like the new format. Sorry for all you have been through. Ford usually has great air conditioning this one sounds like a lemon. Hopefully they get it fixed and then you can trade it in on something else. Hope the best for you guys. Look forward to the next video.
I was a Ford fan for my adult life because they were well made and I got years from trucks and cars I have garage kept E450 Ford class C 04 still like new has been a great heavy duty truck we use a few times a year. I would not buy anything Ford anymore. They lost a true customer forever. Like many Americans who see how bad they are with parts and failures. I keep my older trucks garaged and running and do t let us down. You show us exactly how Ford is past few years
The complete replacement is the correct option; any metal particles that are generated will end up in the cooling coil (looks like a radiator in front of the big radiator). I might also suggest marking (not a sharpie, use sand paper, utility knife, file, etc.) as many parts that involve the HVAC system to guarantee that they replace ALL the components. You will get results here, keep going, Ford Attorneys will bury you so not the route I would choose. Best, Scott
The current approach of replacing system seems correct. Both the expansion valve and compressor has extremely small clearances. Any small pieces of debris can cause damage. I believe you are on the correct path now.
Sorry, you do not evacuate an AC system to remove metal fragments. You evacuate to remove and and primarily moisture. To get off metal fragments you flush the system and that would be the refrigerant lines. If you have metal in the system, the flues in todays condensers and evaporators are too small that flushing is ineffective. So the only answer is replace all the major components and flush the lines.
I’ve heard similar stories about other manufacturers doing the same things as what’s happening. Look forward now Chrysler Dodge ram and Jeep is not warranty or honoring their warranties and warranty work on a lot of a lot of their vehicles right now and I’ve heard people having problems with General Motors products as well. I’ve been a mechanic for many many years and I’m in touch with people from other car manufacturers service departments and have said that they have seen this happen at their dealerships too and most of them have been in trouble for false warranty repair claims for xtra money for the dealership and the technician who is working on a flat rate versus hourly rates and that is what you may be experiencing and the dealership may have to get authorization for any repair even to change a light bulb the dealership I bought my truck from turned out to be one of those dealerships
Guys, I feel your pain and I hear what you're saying, but the techs at dealerships are often times clueless with modern wiring and computer design. There have been people being quoted thousands of dollars for repairs for a bad ground connection. I hope you get resolution.
Glad to hear that the whole system is going to be replaced. As I've said before, get an extended warranty on parts and labor before you take the keys back to your truck. Good to here you will continue to make videos. Love the bloopers at the end. PS be sure to get everything they did in writing.
Rick, those trucks have been sitting at Kentucky speedway over 18 months just sitting there so you know you gotta do something. The longer a truck sits not moving AC components and heater components just go to crap cause they have to be constantly duplicated. There’s been a bunch of issues with F2 50s and F3 50s at 450s and 550s with the same issue.
I have a 23 f250 and have had a few minor issues that warranty should cover. Both times the two different dealers aren’t helpful and always make it difficult. The last issue was water in the tail light. Easy fix. I work in a body shop as a tech and takes 5 minutes. They made it a week long ordeal and the first said it was not covered on warranty. It only had 6k miles and they acted like I was in the wrong without even looking at the truck. Highly disappointed in fords service. Almost to really have me thinking twice about another ford in the future. I bought this truck to last about 15 years. We will see. Good luck with yours. Dealer suck and they are making the new vehicles where only the dealer can fix them but give you grief each time you talk to the service department.
Lack of diagnostic skills is clearly the problem here. Modern cars have become so complex and miserable to work on that quality techs are in great demand. In addition a lot of stores especially do,estic stores despise warranty work especially the techs since they don’t get paid enough. I think you are better off sticking with your selling store. I wish you luck! Fixed Or Repaired Daily !
You were on a road trip. What is it that people don't get. I bought my Lexus RXL in Austin, TX during covid and all my servicing has been done here in South Houston at the Lexus dealership by me. I have never had a problem. It would be a 3 hour drive to bring it to where I bought it from. Also my husband's Lexus RX was bought from a different dealer in north Houston and the same dealer In south Houston by me has done all our service and regular work too. Never have they mentioned where we bought them from and have always given us loaners when kept overnight or longer when doing warranty work. This makes us really appreciate and trust them and hopefully our next vehicle will come from them.
Go buy a mini split system that runs off 120volts put the head in the back window, and install the outside unit in the truck bed, buy one that has a remote unit. Then add a high output power inverter under the back seat. This a temporary system You can cut hols to run the lines later.
I bought my 2019 Chevy Bolt new in Mt Vernon Washington. I lived in Ferndale and the Bellingham dealer did my service. I moved to Bullhead City Arizona this year and the Chevy dealer here picked up service without an issue. I've literally never had the selling dealer service it even once.
I've been following this entire episode. I thoroughly agree. You should get some resolution on this problem. But canceling your entire trips because of no air conditioning seems a little bit ridiculous. What people do before air conditioning?
We didn’t expect to have air conditioning then. We do now. Also leaving would mean missing that magical moment when the service center decides they might work on your vehicle now. It’s in the video.
I have subscribed and hit the like button. That’s about as much as I can do to support you. But it’s still more than Ford has done! Hopefully you will do another video next week and report that all is well with your Super Duty. Loved the radiator cap suggestion. It made me laugh out loud. I hope it did the same for you. I also enjoy your outtakes! GOOD LUCK. 🤞🏻
Sorry for all the struggles you have had with this truck. The a/c issue is not Ford specific - it is a universal issue with automotive a/c - the dealership issues are poor business practice. I have been a mechanic for over 50 years and have worked on hundreds of a/c systems. The metal shavings issue has been well known in the industry since the 80's. Currently, all a/c compressor manufacturers refuse to warranty any a/c compressor they sell unless the owner or mechanic also purchases a filter/drier, expansion valve/orifice tube and an a/c condenser and shows evidence of purchasing the flushing chemical to flush out the system hoses and evaporator. In the 90's the problem was so common we could buy an extra a/c filter to add to any a/c system to catch the shavings left behind by a failed compressor. All of this started in the 80's when the design of a/c compressors went from cast iron housings with steel pistons to aluminium housings and pistons with teflon rings. That being said, all of this should have been done in Utah or at least in Washington when you first encountered the issue. I worked for an awesome Ford dealer in the 90's and most of those guys quit during that decade because of the poor products and mismanagement of customer complaints by Ford. Again, sorry for all the frustration you suffered at the hands of incompetence.
As for taking the vehicle back to the selling dealer for warranty is bunk. I have worked for 3 auto manufactures in my lifetime, the sales and service agreement the dealers sign state the regardless of where the vehicle is purchased, they are required to provide warranty service.
Sorry to say this, but chances are the truck will be half azzed at best. Plastic clips broken, screws stripped, etc etc. There is zero pride taken any more on the work being performed! It’s terrible! Best of luck to you guys, You have much more patience than most.
I liked the silly voices 😂. So sorry this is happening and I truly hope it is all resolved asap. I also agree, it should not matter what FORD dealer you bought the truck from.
Just a goofball idea. Buy a portable indoor AC unit. They work great. Place in back seat floor. They come with duct tubes accordion style. And adjustable window slats. Use your power ports and power cord. Use a plastic drip pan just in case though the units have an internal drip pan. They are loud and will get your cab very cold. Use a remote to turn on and off. This doesn’t fix your problem but if you’re unable to use your truck due to heat it might work. About four or five hundred dollars. Lowe’s sells all of this. Oh and buy a roll of duct tape just in case.
Sales Departments and service departments typically run as separate business entities, no reason to always take it back to where it was first sold. Sometimes the local dealer does not have and never will have the vehicle you want.
My father built the largest ford dealership in the country. 27 acres of bumper to bumper cars and trucks. New and used. You need to schedule an appointment to meet with the Ford Rep at the dealership. Reps make their rounds on a schedule. The other dealerships don’t have mechanics whom like to work on a warranty rate pay scale for a vehicle that was purchased elsewhere. They didn’t get the sale profit which amounts to the count toward dealer rebates for sales. Lots of money lost and now mechanics Whom work on your truck are working for a greatly reduced rate while working on your truck. That’s the issue. You need to press Ford which has the AG, banks and BBB in their pockets. Ask about the blend door/switch being the issue. An attorney representing you and negotiating with the AG is a viable option that has weight
Update: I know this isn't about me but just took my truck almost 2k miles and the AC blew ice cold without faulter! Replacing the Ac Compressor did the trick and they also replaced the AC expansion valve and evacuated the entire system to get rid of the metal fragments. I am sorry you guys went through all this but it has opened my eyes to see that at least I had a competent dealer working on mine and I will give them props for that and thumbs down for Ford not having the parts sooner.
Sorry, you do not evacuate an AC system to remove metal fragments. You evacuate to remove air and primarily moisture. To get off metal fragments you flush the system and that would be the refrigerant lines. If you have metal in the system, the flues in todays condensers and evaporators are too small that flushing is ineffective. So the only answer is replace all the major components and flush the lines.
When i had a problem with my RAM , the dealership i bought it from worked on my 4 times, RAM asked me if i would take the truck to another dealership 60 miles away, so i did , it still took that dealership 3 times to get it right only after i told them the rear-end housing was bent and to quit replacing gears .
Something you may not have considered is that Everytime your truck goes to a dealer to be worked on it will appear on a carfax report. Therefore when you try to trade or sell it will hurt the value of your truck. Know you don't want to hear that but it is a fact. Therefore my advise would be to aggressively pursue a buyback via the lemon law or sue the dealership and go for blood.
I bought a 1990 Ford F150 that developed a clunk every time you would start from a stop. I took it back to the dealer 2 different times and they put grease on the yoke of the drive shaft and that fixed it for about 3K miles then it would start all over again. The third time back to the dealer I found they took the rear differential apart saying that is where the noise is coming from. Couple days later I picked up my truck and it made it a mile and a half to home when it ground the repaired diff. up in to pieces. Back to the shop again and again and again as they added to the problem now they couldn't get it to stop howling. Finally I got a hold of a ford rep who told me to let the dealer try to fix it one more time, if not, I would get a buy back and could buy another truck at dealer cost. By then the 1993s were out so I got a new 93' and that truck was fine. The problem is with the dealership who hires service writers who know nothing about repairing vehicles, and you have mechanics who are just learning. Good mechanics leave dealerships as soon as they can. This is on all manufacturers is they pay about half the money for warranty work so no good mechanic will work for free, so you get the kid who moved up from just changing oil. I have owned many Fords since which all have been great but always buy them used out of warranty so not to have to deal with crappy dealer service. Looking on Google, AC issues plague all 23-24 Superdutys for some reason as AC is a simple system.
I had left you a comment a while back about the grand Wagoneer I bought and had the air condition problem. Once these vehicles have a severe problem. You don’t want it back get a buyback get an attorney and get a buyback. A lot of people I spoke to lost money trading their Wagoneer back in losing 7 to 10 grand to get rid of it because of the air condition I found a lemon law lawyer and received all my money back trading money taxes every dime that’s what you need to do to have peace of mind. You should’ve never been treated like garbage the hell with Ford and the dealers that ran you around thank God you’re still married and you got over this I hope
I didn't buy my truck from Show Low Ford, but they did fix it at Show low Ford it did take five or six trips I had had it in Yuma Ford dealer 4 times prior to Show low. Good luck the last thing you ever want to mention is getting a lawyer or suing because they will clam up.
Yeah I've listened to this whole saga unfold in your previous videos. I know a lot of people are just having fun in the comments but some of them make zero sense I think y'all kind of handled it like a champ I mean getting nasty ain't gonna get it done unfortunately I think you just run across some I don't wanna say incompetent but definitely lazy service managers and troubleshooting technicians, Which that falls back on and a reflection of the dealer, I understand supply chain issues because I deal with them all the time and I have 15 Ford super duties for the guys that work for me in the construction business they were all purchased at one dealership and still under warranty and I guarantee you if one of those failed like in your instance that dealership would bend over backwards finding out what that problem is. His guys at that dealership are not parts changers they fix stuff.
I should add that after the A/C failed I drove it ~17,000 miles including two trips to the arctic ocean ( Alaska via the Dalton and Canada via the Dempster) and thankfully no other issues. In theory compressor being replaced next week.
Hopefully you didn't miss the A/C too much being that far North... what an adventure! Fingers crossed that your compressor replacement will happen and it will fix it. ~D
Dont think just ford has issues. I bought a new silverado where the radio would blare then screen dead, the air conditioner would repeatedly shut off by itself and the windshield wipers would go on and off whenever they felt like it. The selling dealer told me all this my imagination. After about 4500 miles they reprogrammed the radio screen heater system where it worked but still had windshield wipers going on whenever. It got so bad i couldn't stand it to drive it. I bought an extra silverado without the screens to drive just to keep my sanity. Took the original one to courtesy chevrolet in pheonix. They found bent over pin connectors in the main harness that made the wipers go on. It was about 6500 miles before the harness was diagnosed and repaired. Just exhausting. Yes I am keeping both silverados just "in case". Like foghorn leghorn used to say "I keep my feathers numbered for just such an emergency ". These new vehicles have too much crap on them. I guess if i could buy a new 1978 I wouldn't have these issues but obviously it isn't realistic
Part of the problem is that big government mandated so much of the BS that's in cars today. Part of it also is marketing departments that convince people that they just have to get some stupid new feature. So now the stupids think they have to have said features!
I do know you take where you buy it. Regardless of anything. I know it doesn’t make sense, that’s just the way it works. My dealer treats us well. But hadn’t gone elsewhere ever. Had t had to, however I see what your saying about “if your not home” scenario.
Furthermore, the first ford dealership should have told you about the “too many fingers in the pie” deal when you took it to the first ford dealer the first time. Not let you go ahead thinking it’s fine to then have your dealer tell you about people fingers in pies. It’s infuriating and I commend you for you astounding amount of patience.
Wow, what a story. They should have removed the TXV ahead of the evaporator core and plugged the port, pulled the bad compressor out, totally done a system solvent flush with a looping flush machine ( it has multiple redundant filter/driers to capture any particles that are in the system ), install a new TVX with an in-line filter before it ( to prevent an errant particle clogging the TVX ) , then installed the new compressor with the proper oil precharge in it along with a filter /dryer ahead of the compressor, evacuate the system and check that it holds 500 micron of vacuum for at least an hour. Then go ahead and recharge the system with refrigerant. Those two extra in-line refrigerant filters will capture any metal shavings/chips that might be present along with any other contaminants in the system that the system flush didn't remove. No need the replace the entire A/C system.
The older vehicles without AC had floor vents and cowl vents. There's no comparison between those old vehicles and a modern one where the AC has quit working. It was much easier to drive the old vehicles without AC. You could turn the no draft windows past 90 degrees and open all the vents. Outside air would blow on your legs from the vents vents in the dash windows down and no drafts to blast air on your body. This would be enough in most cases to make driving long trips doable. I've experienced it and know what it's like. I've also been in modern vehicles with broken AC and that's not doable.
Take it back to the dealer you bought from and aee if you can trade it in for another one. Maybe with all the trouble they can get it close to a wash??
The selling dealer is always your best bet. As one, we always prioritized and valued the relationships that we had with the folks that purchased from us. More than often we fixed things for those customers that they thought were warranty, while all along we didn’t get reimbursed from the manufacturer.
I live in Memphis TN and am military. I have purchased many vehicles in other areas and had them serviced in others with no problem. All NON FORD. My Dad was a ford man and had worked for Ford in the late 30’s and 40’s. I tried to buy a new Mustang in 1977 and the dealer tried to hose me over. Several years later just got married and agreed to a price on a new Escort and came back the next day and dealer wouldn’t honor the price. So I went to a Plymouth dealer and bought a Horizon. A couple years went and got a Turbo TBird and the Ford warranty was a joke, so long TBird for a Dodge truck. I have bought many new vehicles over almost 50 years and none have been a Ford because the dealers were scum. I’ve had Ford 350’s and GM, Ram/Dodge. The best out of all the warranty service I’ve had were Dodge/Ram by far. Now I drive an older Dodge 1500 and tow our 19-24 camper with it. 23 years old 5.9 gas stone reliable and simple to work on. I will not buy any new computerized junk or Ford period.
I’m fairly certain that the terms of your warranty do not specify the warranty only applies to service by the selling dealership. There might be a case for breach of warranty here if you’re being told to go back to the originating dealership. I would put this in the hands of an attorney long ago. A big black eye for Ford. Review the Magnuson Moss Warranty Act for possible breach of federal law by Ford. Best of luck!
Been a Ford guy for quite a long time, in fact I used to own shares of “F”. I would never buy a new one. But then again I don’t have much confidence in any of the new vehicles.
We have Cheverolet, GMC truck and my wife drives a Cadillac and when we require service, we use local dealerships and haver never had problems like what you have experienced. If a repair took longer than expected they give us a loaner. Just my reasons why you will never see a ford product in my driveway.
Here is the story of our A/C saga from start to finish. We had no idea what an ordeal it would be. What would you have done differently?
Yes, these trucks look pretty and so lots of unsuspecting people buy them but their quality is horrible and the factory and dealer just give you the run around if you have a problem under warranty. I was a Ford and GM dealership tech and I’d never own either truck. And, almost none of my fellow techs drove them either.
@danieldillon6436 my silverado last weekend for the forth time was towed for a bad fuel pump module again
@@hathawaywego not buy a Ford. You are right the warranty should work everywhere. I would have taken it to the purchasing dealership, they made the money on moving the unit. Not only with your purchase, but they also made what some manufacturers call hold back money which is a fee ( up to 10 percent of MSRP in some cases) straight from Ford . If you financed through that dealership then they make money on every payment you make. So they are the ones you need to ream. After my debacle with Ford in 1984, now it was the 80s so I bitched and yelled and made a scene in front of a show room full of customers so they took that Bronco back. Today they would call the cops on you. I never bought another American car again. My Tundra was built in Indiana and my wife's Honda was built in Ohio, so it's not the American worker, it's the American car companies cut quality for profit
It is correct, any Ford dealer can perform warranty work on any Ford product, regardless of where it was purchased. You get brownie points for taking it to the dealership it was purchased from, but it's no big deal. Now I have run into some dealerships love doing warranty work and recalls. Some prefer not to. I even had a dealership owner tell me he didn't understand why some don't. He called it a gravy train. The company reimburses them for the parts and labor. They don't have to worry about bad checks or they do the work customer can't pay. They do the work then customer claims they screwed him over and gets his money back, maybe even takes them to court. Now, one thing is, Ford will say it should only take x amount of time to perform this repair and that's all we will reimburse for. So, the dealership may not want to get into some of the more complicated repairs. If it takes the tech more time than Ford alots, too bad.
You have to remember. You did not buy the truck from Ford ,you bought it from the dealer. The dealer bought it from Ford. That's how it works with every car manufacturer except Tesla. So Ford made their money when the dealer bought the car with their floor plan money
Any dealer should service the truck. It makes no difference where you bought it.
All dealers are independent and sell vehicles just like Walmart sells Samsung tv’s. Walmart is a Samsung dealer. In some states Walmart could sell Ford trucks
You obviously haven't watched any of these videos... it's fcking broke and No One knows how to fix it because No One can figure out what's wrong. It keeps blowing compressor clutches and compressors. You can throw parts at it all day and it isn't going to fix it until you can find the root cause.
@@tommystup5780 yes I have. The point is Ford owners can take there vehicle to any Ford dealer of their choice. It doesn’t have to go back to where it was purchased as others suggested.
@@tomlmurf Has nothing to do with warranty issues. Getting the selling dealer to take it back is a different issue.
@@carrollpruitt7356 ‘
In a perfect world yes they ‘ should”!
Man, you folks have way more patience than me. If you get it back and if the AC works, I would trade that thing off immediately even if I lost a lot of money. God bless your patience. I had my wife watch these with me and looked at me and said ," that's just like our bronco" I just remembered the AC problems, she reminded me that they couldn't fix the locking hubs either. FORD. Fix Or Repair Daily, or Found On Road Dead. You pick. Oh dealer update, when I graduated college I bought myself a brand new Tran-Am, and the dealership that I bought it from couldn't fix it so I called Pontiac and had my primary dealer for warranty changed to another dealership in the next town. That Pontiac dealership fixed it in two days vs the other keeping it 3 weeks that was in 1981 first year of the OBD1 computers
Hey now they’re going to replace the whole AC system so any metal fragments from original compressor won’t kill the new compressor. I thought they last indicated it was a faulty computer that turns AC on/off. But now it’s definitely the compressor. Nice update tutorial
🙏
The fact that wasn’t the original plan shows how incompetent ford is.
Good heavens NO! you don't need to take your vehicle back to where you purchased it. I've purchased many Ford vehicles and have taken them to the dealership near my house that has been there since 1928. Some of the nicest people around! GREAT VIDEO!
So sorry to hear this guys. Here in Australia our consumer protection is quite good. It doesn't matter what a Lemon Law states, and it doesn't matter if it's a toaster or a crane, if the purchased product doesn't perform the function for which it was sold or marketed, you get your money back.
Secondly, do not listen to anybody claiming you shouldn't be 'dealer shopping'. This is one of Ford's key marketing claims, customers get great support because the blue oval is everywhere.
Several items come to mind. One: dealer warranty service pays the dealership a lot less money to do the work than if you are paying so they really DON'T want to fix it. Two: It sounds like IF they do have to replace more than the compressor, condenser, and hoses, that means they have to completely take out the entire dashboard to replace the evaporator. That is a very large job taking all day, probably a couple full days work. They do NOT want to tie up a techs time for that long and not get paid for it. Three: If they take out the dash, expect other things not working afterwards, and squeaks and rattles. Four: They may not have a tech that is competent to do that kind of job. Remember many of the techs that work at dealerships don't get paid much at all so all the good techs branch out on their own or work in shops that pay significantly more.
Any dealer can repair this issue, they submit the repair documents to Ford for warranty claim.
As far as how well it's diagnosed and repaired, sadly many shops/dealers hire mechanics with little experience since they work cheaper. They think anyone can be a mechanic. Which of course isn't true. Keep in mind that a leak or electrical repair can be done on its own, but a compressor failure sends debris into the system. This requires at least a condenser where most of it gets trapped since it has tiny orifices inside that each act as cooling areas and also catch debris. Then flush the remainder of the system. Replacing hoses and an evaporator (which requires dash removal) isn't required if it's flushed correctly.
The only hold up might be parts availability. The repairs are 1/2 a day to a day at most. Hope this helps.
It makes me sad my dad was retired from Ford and we were a Ford family. I just bought a Toyota today even though I could have received a Ford discount. They don't care about their customers anymore. They just want to sell overpriced trucks. Ford needs a new CEO and a change from the top to the bottom. I pray it works out for you.
Guys you make a good point! The dealer I purchased my ford from I won’t go back to either. Purchased a maint agreement from them so I didn’t have to do my own maint. First time I took it in they said, “No we don’t have your maint agreement on file so here’s your bill!” Got so mad I left. They repainted the front of my truck 3 times when I purchased, and tinted windows multiple times. Paint has peeled off and “life time window tint” is bubbled. Absolutely will never go back for above mentioned issues and unprofessionalism by mgmt! Sure hope they fix your very expensive purpose bought truck.
I'm so sorry for the problems with the Ford dealer and the AC in your NEW SD. I'm very surprised Ford Motor Company hasn't gotten involved to get the problem fixed now!! We have a 2022 F350 Tremor, we ordered it and waited 6 months for it to come in. It came in, December 31st, 2021. We've had our issues but still love it. I know it's not the same as your wait. Hang in there. It's almost over.
If you called the dealership that you bought it from then they would be more inclined to give you a loaner or let you trade it for one that works. Because you bought it new if it was uses then probably would not do that. But it is what it is I love your positivity. Good luck hope for the best.
This is probably the most informative video I've seen you guys make. We understand your frustration level. Once you explained, it makes sense why you ended up at the different dealers. Of course you can go to any ford dealership for service. And I agree with you that each dealership tries to earn future business. You don't know what the future holds as to where you might be. And it's the air conditioner on top. In summer we need air conditioning. On top of that, you paid a lot of Money for your truck and you have a right to have working a/c. This is not an unreasonable request at all. Not in our book anyway. You could pursue legal avenues but I think you might find as long as the dealership is trying to repair the a/c, you won't be able to pursue any legal avenues. Leave your truck at the dealership and call them every day for an update. The dealership will grow tired of the calls and will get tired of seeing the truck not repaired. If after three weeks, contact the local newspaper and ask about running an article on Ford quality when it comes to expensive trucks. Realizing you don't want to make waves, it comes a time that enough becomes enough. Appreciate the new video guys.
Unfortunately it sounds very similar I had an issue with a car with only 2000 miles there was no fix. The way mechanics get paid at dealerships is if they fix it and it the car company doesn’t have a fix,the mechanics won’t try to fix it because he won’t get paid. On my car I found a fix for mine but I am a mechanic.just like you I wanted to use the warranty. I really would like to see a video you taking it to a good independent shop and getting a diagnostic it might cost an hour of labor and peace of mind. Love the scenery in the background during your videos. Good luck!
There is really no excuse for the lack of communication. Unfortunately the pool of experienced service advisors and vehicle technicians is not that large regardless of manufacturer. Dealerships will typically have one "journeyman" level technician with some line techs and aspiring techs that are maybe a year or two off the lube rack. The journeyman usually cherry picks jobs from his/her assigned service advisor. Occasionally the journeyman will have an assistant (these two would be your best hope of having it fixed right the first time). The problem with "flushing" an a/c system is that metal will collect in the receiver drier, condenser, evaporator and simply find it's way back to the new compressor in time unless those components are replaced as well. The condenser and receiver drier are usually not that difficult to replace but the evaporator usually requires the entire dash to be removed.
Sorry for your crazy truck problems. I bought a brand new Ram and it spent 3.5 months in the shop when it was brand new with 3000 miles on it. Hope Ford gets it fixed soon.
Owning a Toyota and a Honda I can tell you we can and have taken our vehicles to dealers that didn't sell them to us. Seems dealerships want our service business because that's where they make their profits not on selling new vehicles.
Btw love your outtakes 😉
Apologies for not getting to the end of the video, but I did get as far as the comments section.
What surprises me is that I always believed atrocious customer service was something we specialise in, here in the UK!
I always thought customer service was so much better in the US...
I certainly admire your patience and perseverance in trying to resolve a problem with the A/C in temperatures that would be unimaginable where I live!
By now I would be talking to Ford in very clear terms regarding the utterly shambolic nature of the events surrounding this problem.
Whilst in the UK what we would term as rejecting a new car, is a very difficult process, and perhaps like here, also in the US if you want to reject it, you have to go back to your selling dealer.
Hopefully, following the replacement of the entire system, you can put your problems behind you, and Ford will offer you a good will gesture for all your inconvenience.
Steve Lehto is a wealth of knowledge.
This is what I'm picking up is the air conditioning technicians that have been working on the truck are unqualified...taking shortcuts..... Metal particulates in the system says the compressor failed internally and with the tech that the system utilizes, more than one system/component was damaged.... flushing normally works to internally clean the system but the complexity of the new systems..... The fact that they are going to replace the entire system including the lines will fix it..... Sounds like you have a great tech and ford rep working for you now!!!!!!
I am glad you are finally getting your truck fixed. I could not get my RAM 1500 repaired after a hailstorm. Took it to a repair facility highly recommended by the insurance company and an employee working at that shop. They kept it for two months. The roof and sunroof had hail damage and required replacement; the repair shop refused to do paintless dent repair on the roof, just 'had' to be replaced. The shop said, "no roof tops available". This went back and forth for weeks. I called MOPAR and was told that if you need a roof for your RAM, go to a dealership and buy a new truck, there are none. So, I took my truck out of the repair facility and drove it the next day to Ford and bought a gas F250.
You should have bought a garage package to protect from the hail
Excellent! Voting with your $$ is a good thing! The companies that value your business will do what's needed to keep it. Those that don't care will just disappear!
I have owned several F250’s, all diesels. I gave up on Ford after they refused to stand up to major problems; the death wobble on one and the DEF filter failure on the other. Both trucks had less tgan 50K miles. I now drive a RAM 2500 because Ford refused the repair of these trucks at their costs.
Looking forward to hearing the outcome and more on the issue in the future
You guys seem like a neat couple, I have no solution or suggestions. I just hope this is resolved in your favor 🙏🏾
Thank you. And thanks for the support!
~D
I purchase a Chevy in Sebastopol, CA - travel to Beaverton, OR then traveling back to Sebastopol, CA via the Beautiful Oregon Coast. My smog pump went out still in warranty went to the dealership in Coos Bay, OR. they fixed my problem. Purchasing the vehicle at any dealership any dealership should fix it!
Good luck hope they fix it!
We feel your pain as we have experienced many similar encounters with our 450 . Many use the flimsy excuse that the truck is too large for their installation to service. Many visits yielded the reply of parts unavailable. First Ford we have owned since the Explorer tire debacle. We gave them another chance and seem to have failed,our bad.
So sorry for your troubles. I would have been committed by now. Good luck
Thank you!
Bought my 2020 F250 Lariat in Huntsville AL Great dealer they had the one i wanted but it is 4 hours away. I take it to my local ford dealer Bill Russell in Columbus MS. GREAT service. they have done warranty work, non warranty work, get it in on the appointment date, call with updates, best service I have ever had. I travel about 30 minutes from my home and pass another Ford dealer that is close but whose service SUCKS!!!!!!!!!!!!!! Wish you were closer to Columbus MS!
Sorry you are having those issues. Hopefully with this perspective you can make some progress. It’s been proven, the squeaky wheel gets the grease.
All the dealers represent ford motor co..they All should act like it. Try your best to ignore the youtube trolls. Take care!
There supposed to but Ford has been fighting with many of their dealers over price gouging and service departments
Thank You for this video
I like the new format.
Sorry for all you have been through. Ford usually has great air conditioning this one sounds like a lemon. Hopefully they get it fixed and then you can trade it in on something else. Hope the best for you guys. Look forward to the next video.
I was a Ford fan for my adult life because they were well made and I got years from trucks and cars I have garage kept E450 Ford class C 04 still like new has been a great heavy duty truck we use a few times a year. I would not buy anything Ford anymore. They lost a true customer forever. Like many Americans who see how bad they are with parts and failures. I keep my older trucks garaged and running and do t let us down. You show us exactly how Ford is past few years
Sorry to hear your story, but you guys are great. I don't think I would be as cool about things as you both are. Hang in there, great video.
The complete replacement is the correct option; any metal particles that are generated will end up in the cooling coil (looks like a radiator in front of the big radiator). I might also suggest marking (not a sharpie, use sand paper, utility knife, file, etc.) as many parts that involve the HVAC system to guarantee that they replace ALL the components. You will get results here, keep going, Ford Attorneys will bury you so not the route I would choose. Best, Scott
Good luck with the repair!
Thank you!
No. You do not need to go back to the dealership in which you purchased the vehicle to obtain service. You can go to any dealership you choose.
The current approach of replacing system seems correct. Both the expansion valve and compressor has extremely small clearances. Any small pieces of debris can cause damage. I believe you are on the correct path now.
Thanks for the info!
Sorry, you do not evacuate an AC system to remove metal fragments. You evacuate to remove and and primarily moisture. To get off metal fragments you flush the system and that would be the refrigerant lines. If you have metal in the system, the flues in todays condensers and evaporators are too small that flushing is ineffective. So the only answer is replace all the major components and flush the lines.
@@thk7513 the current approach is to replace the system. I assume dryer, expansion valve, condenser, and evaporator.
.
On the bright side, your videos have made for some intriguing content. You keep us in suspense from one video to the next!
Hopefully we can stop making this particular line of videos and get back to something much more fun.
Thanks for the support!
~D
I’ve heard similar stories about other manufacturers doing the same things as what’s happening. Look forward now Chrysler Dodge ram and Jeep is not warranty or honoring their warranties and warranty work on a lot of a lot of their vehicles right now and I’ve heard people having problems with General Motors products as well. I’ve been a mechanic for many many years and I’m in touch with people from other car manufacturers service departments and have said that they have seen this happen at their dealerships too and most of them have been in trouble for false warranty repair claims for xtra money for the dealership and the technician who is working on a flat rate versus hourly rates and that is what you may be experiencing and the dealership may have to get authorization for any repair even to change a light bulb the dealership I bought my truck from turned out to be one of those dealerships
Guys, I feel your pain and I hear what you're saying, but the techs at dealerships are often times clueless with modern wiring and computer design. There have been people being quoted thousands of dollars for repairs for a bad ground connection. I hope you get resolution.
Glad to hear that the whole system is going to be replaced. As I've said before, get an extended warranty on parts and labor before you take the keys back to your truck. Good to here you will continue to make videos. Love the bloopers at the end. PS be sure to get everything they did in writing.
Looking back through your channel since inception, there is no doubt this lemon ford has helped your views. So maybe thats a positive note.
Hoping you get it fixed once and for all!!
Thank you!
My compressor went out in my 24 f250 also. I was lucky I guess and got it replaced quickly.
Glad you had a quick fix. As of right now it looks like they may actually be fixing it.
~D
I feel for you! We have been in battle with GM Canada going on 8 weeks. I think I've lost!
Rick, those trucks have been sitting at Kentucky speedway over 18 months just sitting there so you know you gotta do something. The longer a truck sits not moving AC components and heater components just go to crap cause they have to be constantly duplicated. There’s been a bunch of issues with F2 50s and F3 50s at 450s and 550s with the same issue.
I have a 23 f250 and have had a few minor issues that warranty should cover. Both times the two different dealers aren’t helpful and always make it difficult. The last issue was water in the tail light. Easy fix. I work in a body shop as a tech and takes 5 minutes. They made it a week long ordeal and the first said it was not covered on warranty. It only had 6k miles and they acted like I was in the wrong without even looking at the truck.
Highly disappointed in fords service. Almost to really have me thinking twice about another ford in the future. I bought this truck to last about 15 years. We will see.
Good luck with yours. Dealer suck and they are making the new vehicles where only the dealer can fix them but give you grief each time you talk to the service department.
Don't feel bad. I have been fighting with toyota for the last 12 months to fix my air conditioning blower they finally fixed today
You guys are still chill, well not from the AC. Maybe good news in the near future.
Lack of diagnostic skills is clearly the problem here. Modern cars have become so complex and miserable to work on that quality techs are in great demand. In addition a lot of stores especially do,estic stores despise warranty work especially the techs since they don’t get paid enough. I think you are better off sticking with your selling store. I wish you luck!
Fixed
Or
Repaired
Daily !
You were on a road trip. What is it that people don't get. I bought my Lexus RXL in Austin, TX during covid and all my servicing has been done here in South Houston at the Lexus dealership by me. I have never had a problem. It would be a 3 hour drive to bring it to where I bought it from. Also my husband's Lexus RX was bought from a different dealer in north Houston and the same dealer In south Houston by me has done all our service and regular work too. Never have they mentioned where we bought them from and have always given us loaners when kept overnight or longer when doing warranty work. This makes us really appreciate and trust them and hopefully our next vehicle will come from them.
Go buy a mini split system that runs off 120volts put the head in the back window, and install the outside unit in the truck bed, buy one that has a remote unit.
Then add a high output power inverter under the back seat.
This a temporary system
You can cut hols to run the lines later.
That's... quite a workaround! I think I've seen that setup in older trucks though. :)
~D
I bought my 2019 Chevy Bolt new in Mt Vernon Washington. I lived in Ferndale and the Bellingham dealer did my service. I moved to Bullhead City Arizona this year and the Chevy dealer here picked up service without an issue. I've literally never had the selling dealer service it even once.
I've been following this entire episode. I thoroughly agree. You should get some resolution on this problem. But canceling your entire trips because of no air conditioning seems a little bit ridiculous. What people do before air conditioning?
We didn’t expect to have air conditioning then. We do now.
Also leaving would mean missing that magical moment when the service center decides they might work on your vehicle now.
It’s in the video.
True, a huge nightmare. Maybe it's time to call "Action News on your side" and see if you can get some publicity.
Do you have a local news station that investigates different issue? They typical can get results.
I have subscribed and hit the like button. That’s about as much as I can do to support you. But it’s still more than Ford has done! Hopefully you will do another video next week and report that all is well with your Super Duty. Loved the radiator cap suggestion. It made me laugh out loud. I hope it did the same for you. I also enjoy your outtakes! GOOD LUCK. 🤞🏻
WOW! That's one helluva mulberry bush tale from ford!! That's way too much stress to burden customers with!!!
My 2015 Ford Taurus SHO has been Perfect. Zero issues. But they quit selling it.
Did they quit selling it because it was too reliable? 🤣
@@hathawaywego I think so😂
Air conditioned seats are amazing. I hope it has them at least
The actual AC needs to work for the cooled seats to function.
Good luck my friends.
Sorry for all the struggles you have had with this truck. The a/c issue is not Ford specific - it is a universal issue with automotive a/c - the dealership issues are poor business practice. I have been a mechanic for over 50 years and have worked on hundreds of a/c systems. The metal shavings issue has been well known in the industry since the 80's. Currently, all a/c compressor manufacturers refuse to warranty any a/c compressor they sell unless the owner or mechanic also purchases a filter/drier, expansion valve/orifice tube and an a/c condenser and shows evidence of purchasing the flushing chemical to flush out the system hoses and evaporator. In the 90's the problem was so common we could buy an extra a/c filter to add to any a/c system to catch the shavings left behind by a failed compressor. All of this started in the 80's when the design of a/c compressors went from cast iron housings with steel pistons to aluminium housings and pistons with teflon rings. That being said, all of this should have been done in Utah or at least in Washington when you first encountered the issue. I worked for an awesome Ford dealer in the 90's and most of those guys quit during that decade because of the poor products and mismanagement of customer complaints by Ford. Again, sorry for all the frustration you suffered at the hands of incompetence.
As for taking the vehicle back to the selling dealer for warranty is bunk. I have worked for 3 auto manufactures in my lifetime, the sales and service agreement the dealers sign state the regardless of where the vehicle is purchased, they are required to provide warranty service.
Sorry to say this, but chances are the truck will be half azzed at best. Plastic clips broken, screws stripped, etc etc. There is zero pride taken any more on the work being performed! It’s terrible! Best of luck to you guys, You have much more patience than most.
I liked the silly voices 😂. So sorry this is happening and I truly hope it is all resolved asap. I also agree, it should not matter what FORD dealer you bought the truck from.
Just a goofball idea. Buy a portable indoor AC unit. They work great. Place in back seat floor. They come with duct tubes accordion style. And adjustable window slats. Use your power ports and power cord. Use a plastic drip pan just in case though the units have an internal drip pan. They are loud and will get your cab very cold. Use a remote to turn on and off. This doesn’t fix your problem but if you’re unable to use your truck due to heat it might work. About four or five hundred dollars. Lowe’s sells all of this. Oh and buy a roll of duct tape just in case.
America!
Sales Departments and service departments typically run as separate business entities, no reason to always take it back to where it was first sold. Sometimes the local dealer does not have and never will have the vehicle you want.
My father built the largest ford dealership in the country. 27 acres of bumper to bumper cars and trucks. New and used. You need to schedule an appointment to meet with the Ford Rep at the dealership. Reps make their rounds on a schedule. The other dealerships don’t have mechanics whom like to work on a warranty rate pay scale for a vehicle that was purchased elsewhere. They didn’t get the sale profit which amounts to the count toward dealer rebates for sales. Lots of money lost and now mechanics Whom work on your truck are working for a greatly reduced rate while working on your truck. That’s the issue. You need to press Ford which has the AG, banks and BBB in their pockets. Ask about the blend door/switch being the issue. An attorney representing you and negotiating with the AG is a viable option that has weight
Update: I know this isn't about me but just took my truck almost 2k miles and the AC blew ice cold without faulter! Replacing the Ac Compressor did the trick and they also replaced the AC expansion valve and evacuated the entire system to get rid of the metal fragments. I am sorry you guys went through all this but it has opened my eyes to see that at least I had a competent dealer working on mine and I will give them props for that and thumbs down for Ford not having the parts sooner.
Thank you so much for the update and the hope of a happy ending to all of this.
~D
Sorry, you do not evacuate an AC system to remove metal fragments. You evacuate to remove air and primarily moisture. To get off metal fragments you flush the system and that would be the refrigerant lines. If you have metal in the system, the flues in todays condensers and evaporators are too small that flushing is ineffective. So the only answer is replace all the major components and flush the lines.
@@thk7513 Just what it said on the papperwork. I know they also pulled the condenser out.
When i had a problem with my RAM , the dealership i bought it from worked on my 4 times, RAM asked me if i would take the truck to another dealership 60 miles away, so i did , it still took that dealership 3 times to get it right only after i told them the rear-end housing was bent and to quit replacing gears .
Something you may not have considered is that Everytime your truck goes to a dealer to be worked on it will appear on a carfax report. Therefore when you try to trade or sell it will hurt the value of your truck. Know you don't want to hear that but it is a fact. Therefore my advise would be to aggressively pursue a buyback via the lemon law or sue the dealership and go for blood.
Good luck 👍
I bought a 1990 Ford F150 that developed a clunk every time you would start from a stop. I took it back to the dealer 2 different times and they put grease on the yoke of the drive shaft and that fixed it for about 3K miles then it would start all over again. The third time back to the dealer I found they took the rear differential apart saying that is where the noise is coming from. Couple days later I picked up my truck and it made it a mile and a half to home when it ground the repaired diff. up in to pieces. Back to the shop again and again and again as they added to the problem now they couldn't get it to stop howling. Finally I got a hold of a ford rep who told me to let the dealer try to fix it one more time, if not, I would get a buy back and could buy another truck at dealer cost. By then the 1993s were out so I got a new 93' and that truck was fine. The problem is with the dealership who hires service writers who know nothing about repairing vehicles, and you have mechanics who are just learning. Good mechanics leave dealerships as soon as they can. This is on all manufacturers is they pay about half the money for warranty work so no good mechanic will work for free, so you get the kid who moved up from just changing oil. I have owned many Fords since which all have been great but always buy them used out of warranty so not to have to deal with crappy dealer service. Looking on Google, AC issues plague all 23-24 Superdutys for some reason as AC is a simple system.
Good luck 👍🇺🇸
I had left you a comment a while back about the grand Wagoneer I bought and had the air condition problem. Once these vehicles have a severe problem. You don’t want it back get a buyback get an attorney and get a buyback. A lot of people I spoke to lost money trading their Wagoneer back in losing 7 to 10 grand to get rid of it because of the air condition I found a lemon law lawyer and received all my money back trading money taxes every dime that’s what you need to do to have peace of mind. You should’ve never been treated like garbage the hell with Ford and the dealers that ran you around thank God you’re still married and you got over this I hope
I didn't buy my truck from Show Low Ford, but they did fix it at Show low Ford it did take five or six trips I had had it in Yuma Ford dealer 4 times prior to Show low. Good luck the last thing you ever want to mention is getting a lawyer or suing because they will clam up.
Yes! Your story was very interesting
Yeah I've listened to this whole saga unfold in your previous videos.
I know a lot of people are just having fun in the comments but some of them make zero sense
I think y'all kind of handled it like a champ I mean getting nasty ain't gonna get it done unfortunately I think you just run across some I don't wanna say incompetent but definitely lazy service managers and troubleshooting technicians,
Which that falls back on and a reflection of the dealer, I understand supply chain issues because I deal with them all the time and I have 15 Ford super duties for the guys that work for me in the construction business they were all purchased at one dealership and still under warranty and I guarantee you if one of those failed like in your instance that dealership would bend over backwards finding out what that problem is. His guys at that dealership are not parts changers they fix stuff.
They don't care about you after the sale. She is right! Don't go.
Same story here - almost identical scenario, bought new truck for extended trip, ac died at 5,000 miles (in June). Still not fixed.
I should add that after the A/C failed I drove it ~17,000 miles including two trips to the arctic ocean ( Alaska via the Dalton and Canada via the Dempster) and thankfully no other issues. In theory compressor being replaced next week.
Sad to hear the news... it's a club we don't really want to belong to! :)
~D
Hopefully you didn't miss the A/C too much being that far North... what an adventure!
Fingers crossed that your compressor replacement will happen and it will fix it.
~D
Dont think just ford has issues. I bought a new silverado where the radio would blare then screen dead, the air conditioner would repeatedly shut off by itself and the windshield wipers would go on and off whenever they felt like it. The selling dealer told me all this my imagination. After about 4500 miles they reprogrammed the radio screen heater system where it worked but still had windshield wipers going on whenever. It got so bad i couldn't stand it to drive it. I bought an extra silverado without the screens to drive just to keep my sanity. Took the original one to courtesy chevrolet in pheonix. They found bent over pin connectors in the main harness that made the wipers go on. It was about 6500 miles before the harness was diagnosed and repaired. Just exhausting. Yes I am keeping both silverados just "in case". Like foghorn leghorn used to say "I keep my feathers numbered for just such an emergency ". These new vehicles have too much crap on them. I guess if i could buy a new 1978 I wouldn't have these issues but obviously it isn't realistic
Part of the problem is that big government mandated so much of the BS that's in cars today. Part of it also is marketing departments that convince people that they just have to get some stupid new feature. So now the stupids think they have to have said features!
I do know you take where you buy it. Regardless of anything. I know it doesn’t make sense, that’s just the way it works. My dealer treats us well. But hadn’t gone elsewhere ever. Had t had to, however I see what your saying about “if your not home” scenario.
Appreciate the perspective.
Furthermore, the first ford dealership should have told you about the “too many fingers in the pie” deal when you took it to the first ford dealer the first time. Not let you go ahead thinking it’s fine to then have your dealer tell you about people fingers in pies. It’s infuriating and I commend you for you astounding amount of patience.
Well I hope it’s fixed for y’all.
is the compressor issue just on the 6.7 or the gas truck to? sorry about your trouble
I'm with you guys i feel same way
Hope you get some resolution soon! Here’s to a good Ctrl-Alt-Del!! And…End Scene…😂
Real shame, good luck I'll pray for you.
Thank you!
Our local ford and gm. Dealers don't like working on a vehicle they didn't sell. Toyota could care less , best service I have had over the years.
Mine has never been back to the dealer where I bought it.
Ford's diagnostic Ouija board does not always accurately identify issues.
Wow, what a story. They should have removed the TXV ahead of the evaporator core and plugged the port, pulled the bad compressor out, totally done a system solvent flush with a looping flush machine ( it has multiple redundant filter/driers to capture any particles that are in the system ), install a new TVX with an in-line filter before it ( to prevent an errant particle clogging the TVX ) , then installed the new compressor with the proper oil precharge in it along with a filter /dryer ahead of the compressor, evacuate the system and check that it holds 500 micron of vacuum for at least an hour. Then go ahead and recharge the system with refrigerant.
Those two extra in-line refrigerant filters will capture any metal shavings/chips that might be present along with any other contaminants in the system that the system flush didn't remove. No need the replace the entire A/C system.
The older vehicles without AC had floor vents and cowl vents. There's no comparison between those old vehicles and a modern one where the AC has quit working. It was much easier to drive the old vehicles without AC. You could turn the no draft windows past 90 degrees and open all the vents. Outside air would blow on your legs from the vents vents in the dash windows down and no drafts to blast air on your body. This would be enough in most cases to make driving long trips doable. I've experienced it and know what it's like. I've also been in modern vehicles with broken AC and that's not doable.
Take it back to the dealer you bought from and aee if you can trade it in for another one. Maybe with all the trouble they can get it close to a wash??
The selling dealer is always your best bet.
As one, we always prioritized and valued the relationships that we had with the folks that purchased from us. More than often we fixed things for those customers that they thought were warranty, while all along we didn’t get reimbursed from the manufacturer.
I hope that you’re consulting a lawyer. As I understand it there is an “implied warranty of merchantability” that might apply.
Good luck folks!
I live in Memphis TN and am military. I have purchased many vehicles in other areas and had them serviced in others with no problem. All NON FORD. My Dad was a ford man and had worked for Ford in the late 30’s and 40’s. I tried to buy a new Mustang in 1977 and the dealer tried to hose me over. Several years later just got married and agreed to a price on a new Escort and came back the next day and dealer wouldn’t honor the price. So I went to a Plymouth dealer and bought a Horizon. A couple years went and got a Turbo TBird and the Ford warranty was a joke, so long TBird for a Dodge truck. I have bought many new vehicles over almost 50 years and none have been a Ford because the dealers were scum. I’ve had Ford 350’s and GM, Ram/Dodge. The best out of all the warranty service I’ve had were Dodge/Ram by far. Now I drive an older Dodge 1500 and tow our 19-24 camper with it. 23 years old 5.9 gas stone reliable and simple to work on. I will not buy any new computerized junk or Ford period.
I’m fairly certain that the terms of your warranty do not specify the warranty only applies to service by the selling dealership. There might be a case for breach of warranty here if you’re being told to go back to the originating dealership. I would put this in the hands of an attorney long ago. A big black eye for Ford. Review the Magnuson Moss Warranty Act for possible breach of federal law by Ford. Best of luck!
That’s funny you guys call it Mater and all sentimental over it being banished to the back of the lot. 🤣
Been a Ford guy for quite a long time, in fact I used to own shares of “F”. I would never buy a new one. But then again I don’t have much confidence in any of the new vehicles.
We have Cheverolet, GMC truck and my wife drives a Cadillac and when we require service, we use local dealerships and haver never had problems like what you have experienced. If a repair took longer than expected they give us a loaner. Just my reasons why you will never see a ford product in my driveway.