I have been a hairdresser for over 25 years. It is important to always feel comfortable telling your stylist what works and what does not. You are paying for a service. I ask my clients each time what they are looking for today. Some clients feel like it hurts my feelings if they want something different. It does not, I only want people to feel beautiful.
AMEN Misty!! I've been doing hair for 37 years. The majority of my clients have been with me for many years. In some cases I'm working on the 3rd generation. I have always encouraged feedback. I don't get upset because that's how you learn & grow. Also each time a returning client sits in my chair we have a consultation about their hair. It all boils down to COMMUNICATION. This applies to all relationships. In order for relationships to thrive, communication is key as well as paying attention to detail. All my clients have been like family over the years. We've laughed, loved & cried together. Pre pandemic they all walked out of my salon after receiving a hug. Bottom line, you want a satisfied client that looks forward to returning.
This is SO relatable. I can’t tell you how many times this has happened to me, not only with hairstylists but with people in the beauty industry in general. Hair, nails, lashes, waxing even. The first time the service is amazing and then at one point they just start caring less and less. Service gets sloppy, and they’ll leave you waiting for ages too. One time I had an appointment with my hairstylist at 10 in the morning, he came in 15 minutes late (which is totally okay with me, it happens) but then after he asked me what er were doing and I told him, he got on the phone with his brother and didn’t come back until half an hour later (!). I thought it must had been some kind of family emergency but then he told me his brother asked if he could use his PlayStation account and they got carried away talking about the games they were playing. My mind was blown and I never went back again (also his work was getting sloppier, at one point he even told me he’d give me the flat iron so I could straighten my hair myself. When I reacted in a surprised manner he pulled some bs story about “oh you’ll be the one styling it every day after this so if you do it now you’ll be able to know if you really like it or not”. Ehh yea no.)
I think something for me has been comments that have totally bashed the condition of my hair, especially when I was younger and not earning. I have very thick mid-long length frizzy hair which my whole life I have found difficult to style, especially without the tools or knowledge. I've been to a couple of stylists who have felt the need to point this out in a really rude and negative way, in no way attempting to educate or recommend things to help with it, just made me feel bad about the condition of my natural hair. Now that I've been earning, I've purchased products that helps with this and drastically improved my styling technique and the condition of my hair, but I look back at my younger self whose parents would never have even fathomed the point of buying a more expensive shampoo, and just think some stylists need to be more aware of that. I'm a teacher, and definitely don't expect my students to come in with a wealth of knowledge and skill when they walk through the door, they're there to learn and improve, and I think some of the stylists I've been to could show more awareness that not all of their clients are clued up on the latest hair knowledge and tools. By the way, Sam, your at home salon blowdry tutorial has been one of the things that has really helped me to style, I love the Revlon Onestep, thank you for your recommendation and easy to follow tutorial! :)
Oh yeah totally. I remember when I was in high school this hair stylist would not shut up about my "horrible dandruff." (I have like mild to non existent dandruff) and was bashing the drugstore shampoo I was using. It was very clear she was just trying to upsell me their salon brand hair care products and thought if I thought I needed it I would buy it. I didn't buy it and I also didn't ever go back.
Oh yes I had this happen too! I was young and getting my hair coloured for the first time ever, so we discussed the colour and I said I’d like to have a trim too, adding “I think the ends are a bit fried no?” And the hairstylist felt the need to look at me in a super shocked manner saying “girl, your ends aren’t just SPLIT, they are DIVORCED at this point”. I am sure he was trying to be funny but I felt so embarrassed and humiliated (he said it super loud too and I felt like everyone in the salon could hear). He did an amazing job cutting and dying my hair but I felt so embarrassed and afraid he’d make another comment like that that I never went back.
This also happened to me a couple of different times! The most embarrassing one happened recently. I used to have to go long periods between haircuts for a variety of reasons. Finally got in to see a new hairstylist and by that point my ends were looking a little tough which is to be expected. During the consultation I explained to the stylist my situation, my usual hair care routine, and asked for some products or tricks to prevent split ends since I can't get into get my hair cut that often. She responded by telling me to USE CONDITIONER. Not some sort of deep conditioner or a special moisturizing hair mask, just plain old conditioner after I had explained my full hair care routine to her. Absolutely mortifying!
I can attest to this as well. I was going to a hairdresser for 7+ years and it seemed like she stopped putting in the fine details to my blonde highlights and when I would ask her what products she used on my hair, I swear she said that they can only be purchased at the Cosmo prof store. I was shocked. The last straw for me was when I needed an urgent appointment, going on long vacation and I did give her more than a month's notice, she said that she was booked solid. Pretty sure she wasn't, because I saw her posts on IG about needing more clients. 🙄🙄🙄
Before covid I was working in a salon specializing in textured hair and whenever I started a consultation I would always ask what issues they had with their hair and what they would like to achieve letting them point out what they didn't like instead and if I saw room for even more improvement I would politely make a suggestion and during the process I always explained what I was doing, why I was doing it and how to do it so the clients could replicate the looks in their home. As far as selling products I never felt comfortable pushing pricey products especially if I know they are on a tight budget but if I had the knowledge of a drugstore product that could help I would low key recommend it. Some stylists are all about the money but I want happy clients that feel good about themselves.
I’m a hair stylist and this is an amazing video. I’m not trying to brag but I always treat everyone like it’s there first time. I also always talk to other clients of stylist . It’s a family over all and clients want to feel special and watch to be seen and appreciated. Customer service and amazing hair services is always #1 in my eyes. It’s always important to asked them if they want to change anything or give them new ideas, just so they know care and always wanted them to look and feel better!
Loving the hair and lip color! ❤️ I went to a hair stylist a few times and everything was perfect until it wasn’t. She would cut way too much off, say she couldn’t do something she previously said she could, prices were suddenly almost doubled. One time I went for just a haircut (that included a shampoo/blow out) and a coconut hair treatment, I sit down and she dry cuts a few pieces and then turns me around and says “anything else?”. No shampoo, treatment, blowout..she literally spent 5 mins on me. Still confused what was going on with that experience.
This happened to me recently. Been seeing my stylist for ~5 years. I even recommended her to everyone I knew at the beginning bc she was so great. In fact, a friend of mine and I would often book back to back appointments with her so we could have our hair done together as having our hair cut & styled and having a wonderful salon experience was always a fun day out. I definitely fell into that rut of basically getting the same thing for years with little variation. However this last time I went I showed her a photo of a new cut I would like, the service was SUPER rushed, and the cut was both nothing like the photo and nothing like my usual cut. I usually get a lob, and this was straight cut up to my chin. Additionally no effort was made to style my hair after. I was mortified. Alongside this, she had just opened her own small salon, while I had to pay the same price for the service as I did at the high end salon, I got the service and the products used on me were of a low end salon. Overall the experience was completely off putting and she lost my trust.
Yes! This is a great topic. I love when my stylists are thorough and check in with me, etc. I go to them because I want the best! Another important point too as a client is to be your own advocate! If there's something new you want to try, say so right from the get-go. Or even if you get the same thing every time, I still like to describe the details of what I want specifically (like cutting in enough layers or the parts of my hair I want the lightest, etc.) so that my stylist doesn't start to blur what she did on another client with what I want. It is totally a two-way street communicating
These are totally on point. As a cosmotilogist I do do these things. My clients are very important to me as friend and provider to my client. I have heard this perspective before and will force myself to be conscious of loosing that client because people get boarded with their hair but say nothing. So giving new suggestions weather if they want it or not it shows you care about their look. Thanks for the reminder
just as another pet peeve as a client, i hate it when hairdressers can’t do curly hair! i’ve only really gone to the cheaper places, so that may be part of it, but still! i have 3b hair, and they always straightened my hair before and/or after cutting my hair despite my protests (i dislike using heat on my hair). they didn’t know how to deal with my hair as it was, and the cuts always looked awful when my hair curled back up. 6 years ago i just started cutting my own, and it has been so much better!!
I understand that 100%! I just graduated cosmetology school and there was a severe lack of education for curly/coily hair (I’ve heard this from students at multiple other schools). I had other STUDENTS help me with my services and teach me what I should/shouldn’t do for textured hair. I am very appreciative of those classmates that were there to help and support me, but sadly not everyone has that when they’re in school. I myself have wavy/curly hair and this was also a problem for me before I went to school.
I hear your pain, I’m a hair stylist and love curly hair! I’ve seen so many people over the years wanting really bad haircuts corrected, I think many stylists get lost in curly hair, especially with really thick hair! I always tell my clients who are moving away to look for someone who’s hair you like and ask for their stylist information. Unfortunately there aren’t that many excellent stylists out there, it takes natural artistic talent as well as dedicated work to excel at your craft!
I'm a paul mitchell student and unfortunately curly/coily/ethnic hair is so lacking. We have one crappy "african American" doll head that most of the students who are POC claim is nothing like ethnic hair.
Sometimes with curly hair you have to go to someone who specializes in cutting curly hair. It’s not very difficult even to cut curly hair but if someone doesn’t know how to care for curly hair they can definitely fuck it up. And I’m so sorry to hear that you’re wishes aren’t being respected. I think it’s very important to listen to the client.
Yeah I only have one because of this. The consensus cut it all off :( I can't see the appeal. That said my hair hasn't broken off yet. They wanna cut 6 inches even though it will be thicker than an afro and knot together already tried it twice.
I love this so much Sam! I just open my own salon in September 2022 and I’ve asked my clients what they were looking for in a salon experience and I utilized those things into my salon. I now only single book so I can give every client that VIP one on one experience whether you are a full paying client, family member or friend who is getting a discount, or a free consultation. Everyone gets the same treatment because everyone wants to feel valued.
This was sooo interesting to watch. I am kinda a newish hairstylist and you’re right you should always offer to change it even if the Client does the same thing again and again because it gives them the chance to speak. And giving your client a voice is sooo important. I feel like there’s a lot of stylist who do whatever they want instead of listening to the client.
X I'm a cosmetologist. I make an effort to make each client feel like it's the first time EVERY TIME!!! My clients tell me they appreciate me attention to detail and the time I give them every time. I just found your channel, and I'm happy I did. Thanks you. 🖤🖤🖤
As a lash artist I am always on my best behavior, I see my girls once a month and it’s not fair for them if I’m having an ‘ off day ‘ they are coming to relax and get the best experience every time ✨
I really appreciated this video. It is so so easy to get stuck in that rut when you have a client that has been comming to you for a long time. We still need to treat them as a first time client.
I recently got a balayage and I wanted more of a caramel: not so blonde. I showed her pictures and she said she could do it. Keep in mind my mom and aunts have been going to her for yearsssss. When she was done it was not caramel it was blonde. All though I love my hair and won’t go back, it still wasn’t what I asked for. My sister then went and asked her for the same thing and hairstylist did baby lights on her...long story short, it seems like she doesn’t listen to her clients bc I referred a friend and same thing she asked for something and hairstylist did something else. I’m due for a touch up soon and I’m scared to try another salon but afraid she won’t do what I had 😭 love your vids BTW 🥰
I’ve definitely experienced this on both ends! I’m a blowdry stylist and have several regulars that have been coming to me for years. Because their response has always been “the usual,” I never ask if they want to switch it up unless they’re a client that gets a variation of styles. Thank you for making me remember I should be doing consultations no matter how long they’ve been coming to me. Also, from a client perspective; I have a stylist friend who does my hair. I used to get baby bangs with my shullet, but have been wanting to grow them out for a scheduled event later this year. I still get them trimmed, as my hair grows out extremely bulky and want a more graceful, patient grow out. I told her this and I think she spaced, and ... I got baby bangs again because that’s what we always do 😬
This is a great topic 2 cover with open conversation! It has really weighed heavily on me recently that I'm going through this exact scenario w/my stylist currently. I've been going to her 4a few years now, had known her previously through her mom. Her mom worked in the salon I went to growing up. So there are definitely friendly ties. My mom goes to my stylists mom 4her hair, & has for years. When our state reopened & salons were able to open bk up...I ran into my stylist at the grocery store. I told her I needed her asap & joked about the drastic measures quarantine almost had me taking.lol. She immediately got in her phone & was telling me it wouldnt take long at all & only 8ppl were booked b4 me. I was so happy & thankful/appreciative. She said she'd call me that wk. That was 6wks ago, maybe more. My mom had booked 2ppl after me. Neither of us have heard anything. They no longer have their answering machine active, nor are they answering calls during the day. I stopped in one day, but my stylist wasnt there atm. I know my mom & I are only 2out of hundreds of clients. But we both get regular services every 4-6wks. Not cheap things either. Plus we buy all of our products there every time we go! When I am paying $150-$300 every month, plus another $150in shampoo/ conditioner & styling products-& my mom is pushing that much & more! - I just feel like something would have been said or done by now. I've only had 3ppl that I've gone to my whole life that have regularly done my hair. I'm really selective, as I think you should be when choosing a stylist. I have trouble finding anyone who can actually cut my hair evenly, & that can also get my color right or close to what I want. Bc I do change it a couple times a year. Only subtle changes, but still. Now my former stylist that did my hair until I was 13 until he moved-has moved bk & started taking clients. He told me hed get me in right away, & didn't mind a bit- wanted to catch up(bc I'm 34now!). Lol. It's a small town obviously. But my fear is, if I go to him that she will be offended or worse, may not want to keep me as a client! Should I say screw it this is her fault & ho to my old stylist since hes bk around? Or should I keep trying despite all my efforts this far being in futility? I dont want to piss anyone off, but what about me? Gosh I just feel so selfish saying that!lol. But I truly don't know what 2do & my hair is getting worse & worse in the meantime. Idk? I honestly don't know what 2do.
I can so relate to that. My hairdresser did my hair so good and carefully the first times and then she started slacking and some parts of my hair were not done right etc. which made me stop going to her alltogether. She also took me for granted and always changes my appointment and stuff. When I stopped going she texted me if I was interested in coming to do my hair. I heard her salong didnt go so well and they had to move and shut down their website, but I was honest with her and explained the reason I didnt want to go to her anymore is that she was slacking etc and I didnt have the nerve to tell her in person so I just stopped going to her. It felt good to share it with her so she doesnt do the same to others. And she apologized also which was nice, but I still dont feel comfortable going back to her anymore.
Oo cool my comment was read 😅. I think it was that my stylist got extremely comfortable, not like we were friends but like I was just someone who was there while she was talking to the other stylist in the salon. They were friends and whenever I was at my appointment she looked at her longer than she looked at my head. I kept going back because I thought if she did the service that well the first time (enough for me to pay her high soho prices) she must be able to do it again and it’ll happen one day. Now that I’m away at school in NC I have a stylist that has been consistent every time and also asks me each time if I want to change something up, which I didn’t even think about till you said it in the video. I always go for the same thing which was just a relaxer and pressed straight but she would ask if she could curl it or do something different because she liked my hair and my response was always “do whatever you want” 😅. I’m cutting all my relaxed hair off soon and coloring it for the first time. Hopefully after I move again for school I’m able to find a good salon to keep up with it
This is pretty similar to one of my experiences. The first time, so much attention to detail was paid, my hair looked and felt amazing. I asked for the same highlights, 6 weeks later, as directed. I was impressed, so was going to do as I was told. After a few visits, I voiced concern over my hairs health, it was brittle and drier than before, and asked if we should stop bleaching. I was told no, 'your hairs super healthy', (magically however, b/c I was always told how awful my products were, as I only use briogio, and I needed to by the salon shampoo). After that, my hair has never been the same, I have huge amounts of fallout and breakage, that no masks or treatments will fix. So there we were, a few years down the line, and I just was never as happy. Choppy roots, felt rushed, price fluctuations, I experienced them all.... needless to say, now I'm playing with semi-permanent dyes, then I'm just going natural again
nicki hammond I’m sorry that they weren’t transparent about what your hair needed. My hair started breaking a lot and I got a bob, that I liked, because it was so uneven. Finding the right products is hard. That’s my concern with dying my hair, because I know it makes your hair dryer and you need to use different products
I’ve been working at a salon as a receptionist for 4yrs now and I will say that it’s quality over quantity. From my experience there I really think the best results come from treating every guest like it’s their first time being at the salon. Rushing is never a good look especially when you have guests paying upwards of $300.
I can't wait to get back to my original hairdresser! she's been doing my hair for 15 years, then I moved and have been without her for 20.. Everytime I find a good one- either I move away or they do- I've been surviving on UA-cam vids..I get by.. but since we're moving back Im so looking forward to having her do my hair again- Ive totally trusted her to do whatever my hair needs and I've always been happy! ..she'll be in for work since I've been doing it- what an angel!
My hairstylist hasn’t done this but my tattoo artist is like this. I’ve been going to them for ~2 years now and I’ve been wanting to finish my sleeve but I feel ghosted. It’s frustrating when you’re a loyal client and it feels like your artist (or stylist) doesn’t care. 😖
@@wildroses4944 Maybe? I got a tattoo from him a month ago and he mentioned finishing my half sleeve and he would draw up some ideas to fill in gaps. Then I sent him the dates I was available to come in (per his request) and no response. He posted on IG about how his messages are getting lost due to high volume so I messaged him again 3 weeks later and still no response. I'm giving benefit of the doubt but it's still frustrating.
@@brittanyrakers7738 This is why a lot of artist use email rather than IG for booking appointments because messages do get lost. I would message him again.
I don’t think he’s intentionally ghosting you, especially if he posted that messages are getting lost. Since tattoo shops have been closed for months, artists are juggling rescheduling their clients who had to cancel due to COVID and new clients and trying to prioritise. Try sending a message through a different social media or their email maybe. My shop has 4 times the amount of people than usual trying to get in right now with the same amount of artists so be patient.
Okay, I just love this advice! I found a wonderful stylist last year, and have loyal to her every six weeks. I go in for the same thing every time, Demi-permanent on my roots because I eventually want to go blond, and I have very dark natural hair plus box color about half way down. About 6 months ago, I started doing bayalage. So I get several highlights along with my roots every 6 weeks to brighten it up a bit. The thing is though, my highlights really never show up after she styles my hair. My stylist says it because the root color attaches onto the new blond when she shampoos. So the idea is, after I wash it several times the highlights will show up. But I have thick curly hair and I only wash about every 10 days. So by the times my roots come back it’s time to go in again and I get like a couple of days of highlights lol. And it’s $280 every time I go in. So, instead of finding someone new ( like I always would in the past) I’m going to gently express my issue. Thank you Sam you are always a voice of reason! ❤️❤️❤️
One experience I had that turned me off. I scheduled an appointment with a new stylist to receive micro-bead hair extensions. She was well over an hour away but I was referred by a friend so I went. We did the consolation about a week before and everything was fine but when I went in for the actual appointment not only was it incredibly clear she was using either used or fake hair extensions (they were so damaged and they were already laid out when I got there so I never saw her take them out of any packaging. They also wouldn’t tolerate any heat whatsoever afterwards) but she booked one of her normal clients to come in for a touch up during my appointment. So about halfway through my head she stopped and worked on someone else for about 45 minutes. It was super unprofessional to let a client sit in a chair for nearly an hour during their appointment. On top of that, she then cut off 3/4 of the length of the hair extensions while “blending” them. After 4 weeks of having them and doing everything she told me to do (even bought $150 worth of aftercare from the salon) they matted and I needed to get a pixie from someone else. She wouldn’t refund my money, nearly $900 in the extensions themselves and all the products they sold me.
Can you do a video about stylists that make you not want to work on their hair, what to do as a client when asking for something (bringing in reference photos, or just maybe confusing the stylist as to what you want)?... it seems like I've done this (and I RARELYYYY go to get my hair TRIMMED let alone a full blown brand new hairstyle or DEFINITELY trusting them to color my hair)... it NEVER comes out the way I explain and they always seem to get confused as to what exactly I want and actually seem to get frustrated with me 😳🙁🤷🏻♀️ idk what I'm doing wrong. I bring in inspiration photos (like ok YES I'M PICKY BUT ITS MY **HAIR** HERE WE'RE TALKING ABT!) which might not seem like a big deal to some ppl but my hair has ALWAYS been a HUGEEEEE part of my "look " & I would LOVE having it the cut and color I want but I SWEAR either the people I go to either don't know WHAT they are doing, OR, they mess it up on purpose (it's been THAT bad smh)... can u make a video on how to make it easy on your stylist and not confuse them and also how to tell if your stylist is right for you.. because I've gone to stylists ive actually declined the cut I wanted or color bc they seemed like they just had no idea and u could def tell... love your videos!! Thanks in advance 🥰💗💕💞💜
You are so good with your words girlfriend❤❤I'm not a cosmetologist.. im in heathcare.. .I just a women who loves watching you.. your Real. Your Honest, your Gorgeous..❤❤ you know what your talking about!! Your great at what you do! Xoxo
I've been doing hair from 2003. The first thing I learned is to always ask clients what they want. I never assume they want the same. I've had clients from that time going through life with me and I with them... They are more important to me than my new clients.... These days clients and young ones aspecially come and go.... But the "old ones" are more like family. I like your videos.... Thank you....
I’ve experienced everything you mentioned in the video! The worst that ever happened was that my stylist was 45 minutes late and rolled through the front door with a fresh Starbucks drink and a bag from Cosmoprof with my hair color in it - which wasn’t even the color I asked for (she had texted me a few days before my appointment to confirm what I wanted done). I said I wanted to go back to my natural ash brown base (from dark caramel balayage) and left with purple toned red hair - like that merlot shade that was popular on Pinterest back in ~2015ish. She didn’t even apologize for being late, for not being prepared, or for giving me purple hair that I didn’t ask for. I’m pretty laid back and flexible, but that was the last time I saw her. Oh, and this was at a top salon where you pay anywhere between $175-$300+ for a service. 😐
I went to a hairstylist I had never been to last spring at a salon I heard good things about. The girl I originally wanted to book with online wasn't available, so I picked another one. To be honest for me being a new client, she really didn't even try to make me want to come back to her lol. When she was getting my hair background beforehand she came off a bit rude and annoyed that I had old box dye on my hair even though I told her my expectations were very realistic for getting blonde balayage done. The ENTIRE time she didn't even make an effort to talk to me or get to know me. It was so awkward. She did a good job on my hair but I had no interest in going back to her. I went back to the salon though, just with the girl I originally wanted and she is so much friendlier and definitely made me want to come back. I was genuinely just so shocked at the lack of effort to "hook" a new customer??? Like why would you do that lmao. I'm a pretty quiet person but I'm super friendly so it was just odd.
I had this one client that in the past she would tell me she wanted a change so I’d do extra highlights or a different tone of red because I always just saw her as a red head! And I could tell it wasn’t drastic enough of a change she just didn’t really know what she wanted. Eventually we did an emerald green balayage on her! Sometimes a client themselves feels in a rut and you can tell they want a change but they just don’t know what they want and when they’re always golden blonde it’s hard as a stylist to change it too much because what if they hate it??? This was a couple years ago and now I feel like my confidence has gotten higher and I’m way more comfortable taking clients out of their comfort zone because I know they could just go to someone else with a fresh set of eyes and get that change they’ve been wanting
So this is something I’ve learned over the past years is a habit I created. Instead of just starting to do the usual on my regulars I always ask what they’re wanting to do. Or if it’s the same color sometimes i will suggest switching it up. It’s definitely changed my career!
I am a cosmetology student and get my hair done personally so I'm on both ends of the spectrum. I have an undercut at the nape of my neck that I get done at Great Clips because it's a quick and easy service. One charged me a $5 neck trim price, another I went to asked me what the last Great Clips charged me (they were 15 minutes apart, I live in a really big city in Texas) but a great clips way across town in a more low income area charged me a whole $15 haircut price instead of the $5 neck trim price. I didn't argue about it because I didn't want to make things harder for them, you know where me being a cosmo student comes into play there, but the change in price between a chain like Great Clips made me a little frustrated.
Not listening to what I want is a HUGE pet peeve! I wanted balayage highlights from mid lengths to ends, in a neutral dark blonde tone. The stylist gave me traditional foil highlights and toned it with a color so warm, it looked coppery red. I also have naturally wavy hair and asked her to style it wavy. She flat ironed it until it was flat to my head. Never went back. Thank goodness the salon owner was very accommodating and gave me my money back after I explained what happened and why I was unhappy
OMG! This happened to me! I had went to a new hairdresser and the first time I'd went my hair turned out amazing! She deep conditioned, trimmed, silk pressed and even gave me a head massage all for $60. When I went back I felt like she was just rushing everything and didn't do a deep conditioning or head massage yet somehow the price was higher and my hair didn't look as good as the first time. The last time I had went was the straw that broke the camel's back. She rushed the service, didn't deep condition or steam condition as I had asked and my hair was not how I liked it and was dry. Mind you she charged me for the deep conditioning and god knows what else because it came out to $140!!! For a wash, deep conditioning (which she didn't do), blow dry and straighten. I never went back after that.
I'm 100% in agreement. As a former cosmetologist I valued my consistent clients the most. On the other hand, if you ate giving great service and you ate still feeling in a rut, it honestly, might be time to adjust your pricing.
This is so helpful, as a newer stylist I’ve witnessed this happen with other stylist’s clients who had been coming to them for years and suddenly stopped coming after feeling ignored when they were double booked. I’m definitely going to be keeping this in mind for myself and to make sure I’m giving my clients the best experience possible. Thanks for another great video Sam!
My issue with my hairdresser is that the price kept going up even when my services were getting smaller. I know you get what you pay for. I know it requires a lot of money to get the look you desire and I don’t mind paying that. But when it’s $250 to get my balayage, roots dyed, & a repair treatment, then the next time I come just to touch up my balayage & it’s $275.... I have an issue with that when the prices continue to rise each time I go (I went 6+ times) I think because I was a loyal customer they thought they could charge me more each time I went.
Can I just say a MOST of the time a “touch up” of a balayage or foils is the exact same service as a balayage... we have to go through the exact same process just only doing it on the roots, it doesn’t save us any time or product in reality.
Gemma Gammar which is totally fine and I could see that. I don’t necessarily see how it doesn’t save you product though. If the first few times I came you were putting it on my mid shaft to ends and then now you are just slightly moving it up towards my roots, I don’t see how you’re using the same amount of product. But hey, maybe I’m missing something which okay that’s fine charge me the same price. What frustrates me is that when I went from brown and transitioning to blonde with balayage, it was let’s say $300 to start off with- and that was for the balayage, some products, & some additional hair masks I had done. Then, the next time I come & don’t get all of those things, and it’s STILL the same price. That’s my issue, there’s no way I should be paying the same if not more for something when I’m having less services done.
CurlyforChrist it always costs the same for balayage or even a full head of foils, it’s the same process so it’s the same price. As for the price increasing when your not buying products, it depends on how long after you went (prices do go up because of rent ect) but if you are a bit confused on how it is that much. Ask the stylist what your being charged for and how much each service is, eg balayage $150,cut and dry $40 toner $10 Normally when they set it out like that it’s easier to understand and speak up if you didn’t actually have a cut or something like that
ACCURATE SAM. My stylist started slacking really hard, as you can see i'm platinum and she would just not tone me half the time and tell me to hit it with purple shampoo and she would charge me the same price as when she bleached and toned my hair, very irritating and lazy. I stopped going.
Regarding the comments I can totally relate. I went to a fancy name salon in FL and the stylist I got was from LA and she was acting like she did not care and like she was better than the other stylists.At the end of the day I paid over 250$ basically to leave with the same color I had but with a demi permanent color over it making it dark but that was it. No highlights no nothing. I did speak up but she just told me to leave because she was the one with the experience and knew what she was doing not me. Sucks.
Absolutely True! It's not similar, This IS a client relationship. The way we handle people and relationships will affect every area of our lives. Even business.
If you are a good stylist, knowledgeable, and willing to go above and beyond. Clients start to want more, more, and more from you, wanting more and more "perfection". I put in alot of effort because i want it to be right all the time, clients see that and they can become overly demanding and drain your spirit. I'm relieved when some they dont return lol. Instagram, pretty picture culture has clients wanting dream hair but they dont realize its just a photo. Also the woman or model in the picture has on makeup, often alot of makeup (done well type of makeup), good facial proportions, filters etc. So the style not going to look the same on the client who puts in ZERO effort into their looks. The hair is just a portion of the picture. As professionals we understand this but clients don't always. 😒
I've been seeing the same stylst for 17 years...I did leave and see a different stylst a few times over those years for the reason you mentioned...he got too comfortable and I could tell he wasn't trying anymore -and I was afraid to say anything about it...
Same. Ive been going to the same girl for like 2 years now but on my recent appointments, she doesn’t even do head massages even though i give her a bigger tip (i have a better job now) and on my last appointment i had shown her a picture of what i wanted a couple of days before my appointment (a rooty balayage) but she ended up giving me partial highlights?! She didnt even tone me neutral like i had asked. It looked like velveeta cheese. I wish she had been honest with me and be like, i can fix this or is this what you wanted or even maybe this isn’t possible with your hair. But instead she was like “we can make an appointment ina month, it should take less time i will just touch up”. Sadly, i will not be going back. Maybe the trick is just keep changing stylists every couple sessions
I love your videos, Sam! I would love to see more story times on your channel! It is great how professional you are while still making your videos very entertaining to watch!
Ugh yes my favorite hairstylist ( I took a break from her but I’ll go back bc I did talk to her about it) she got so comfortable and would cancel MY appointments for “emergencies “ which I found out weren’t emergencies.. but honestly she was really good when we talked and I will go back bc I believe in second chances :)
One other thing (sorry about my long comments yall lol) about my current hairdresser. I’m a regular and I 100% have seen the decline in service. Not a huge problem for me but what I have an issue with is her inconsistency in prices. Every time I think I’ve calculated what I’ll be paying it’s always way more expensive. Almost every time I’m very taken back by the cost when I get to the register because her prices are always changing. It’s an upper scale place and I can always feel the judgement if I ask about prices.
2:17 SAME SAME SAME I would go to this stylist who would never charge the same price for the same service, sometimes I’d get a great price and other times it would be super expensive. It was always so awkward when it came time to pay 😬 This same stylist started off GREAT, thank god it only took me 3 appointments to figure out I needed to change stylist.
What are your thoughts on a hair dresser double or even triple booking herself? I always used to feel so bad when I would feel some type of way when my old hairstylist would do this. I started noticing that it was interfering with my time in the chair and that she would rush my hair and I would leave feeling like I didn’t get what I asked for.
I had a stylist that never seemed to give me the color I was asking for but then i'd see her post her other clients hair on IG and it was these perfect blondes, the tones i'd been wanting! So I go to a new stylist and it's the perfect blonde right away..go figure, i've been carrying the same blonde inspiration pic around for years. I also feel like the more comfortable they are the more they tug on my hair, even after they know I have sensitive scalp..ouch :( Maybe they think i'm a bitch and secretly enjoy yanking on my hair! LOL Great points in this video
I have paid alot of 💰 past few months to my as of today X hairdresser. The walking around the salon n texting n primping in the mirror n stopping to eat and always being distracted broke the straw today. Every client deserves respect n your full attention. She lost $$$ with me.
I am a client and a curly. I have a theory that I am best to see the junior stylist. Having curls can be a little easier to from it the client knows their hair. Plus, the younger ones are still training & going on training courses!
Last year I had a new stylist I was going to for the first time use some type of hair treatment on me (probably olaplex?) after doing my highlights WITHOUT asking or even telling me and charged me an extra $20-30 for it, not sure if that is something that is normal but I chose not to go back because I felt like that was unprofessional to give a service that would have to be paid for without my knowledge. Thankfully I had enough money to cover (college student problems) but what if I didn't? What if that extra money I had was all my tip money and then she would be upset I didn't tip but she was the reason I couldn't? I didn't really like the service anyway so not a loss not going back but just another stepping stone to finding the hairdresser for me lol
Sam, I have been going to the same stylist for 15 years. It’s because my hair, for some weird reason is really hard to cut and make even. Check out the haircut song by Ray Stevens. It will explain why people are loyal to their hair person. Lol
I've left a stylist because she got too comfortable, but it wasn't her work that was the problem. She did my hair for a little over 2 years and it always came out fine. The problem came in when she felt like we were closer than we were and started telling me all kinds of ugly things about her coworkers and other clients--and she didn't even keep it vague. She'd point out a man who just left and tell me all about how he's rude and cheap. It was just too icky and unpleasant and I kept wondering what terrible things she said about me after I left.
I went to hairdresser today, got some thin paper towels to dry my very thick hair and hairdryer on barely warm setting I sat in damp clothes for 2 hours. I was frozen half to death not to mention I can't regulate temperature. Felt quite low afterwards, advised cut my hair off due to its texture. I'd hoped the salon had changed. Will never go there again. I left really depressed
Yes! I quit going to a stylist that I had been going to for MANY years because she was blatantly treating me as though she was not ever going to lose me. She would keep me waiting every time. I would wait 30 to 40 minutes sometimes because she would say the person before me wanted something extra and she didn't know the person wanted that because it's not what they booked the appointment for so it's gonna take more time and she's so sorry blah blah blah. I never had a problem with that. What I had a problem with was, when it was finally my turn, she would rush like a crazy person and sometimes not let me get everything I intended to get done and the reason would be because she doesn't have the time! Because her next appointment was going to be right after mine and they would be waiting! I'm like wow ok so the person before me gets to make me wait forever but now the person after me can't wait? Why am I always getting the short end of the stick here? It also never failed that she would book a hair cut in the middle of my appointment and then leave me processing WAY TOO LONG because she was busy chatting it up with every person in the whole place, and the hair cut turned into a full blow out (again, instead of telling them "Sorry I can't do that, I have a client processing"). I think it's really important to treat everyone the same, and if you're going to give certain people special treatment you really shouldn't do it right in front of your other clients.
Wow, I am sorry to hear how you're being treated. That stylist doesn't deserve your business when you are being treated so unfairly. My hair stylist sometimes run 10-20 mins max, but not every time. She manages to apologize if she runs behind. I was never rushed. You're right in that your stylist shouldn't give special treatment to some of their clients in front of other clients. It's downright rude and unprofessional. I hope you find someone else who treats you with respect.
I had this issue with my piercer. I always showed up early and ended up sitting waiting for her to get to the studio or finish helping someone who came in after me pick out jewellery when I came in for a piercing. When she was late I waited for about an hour and a half. It happened three times in a row lol so now I'm thinking if I get another piercing I'll go check out the other studio.
Exactly why I don’t let friends in the business do my hair. Once she didn’t put the drape thing on me had hair everywhere. She ordered food and started eating while I’m just sitting there.
My mom had an experience with her stylist like this. Her hairstylist was a family friend so she thought is was okay to double book my mom with another client and kinda rush through the appointment. Some occasions even had my mom blow dry her own hair. My mom finally stopped going to her because she felt like she wasn’t having a good experience with her. She started having me do her hair instead when I started cosmetology school.
I need to find a new salon. The one I was going to had one great stylist who moved but suggested somebody else. The next person was great but a few years later also moved suggested somebody but by my next appointment she had left. Tried random person showed her front side and back views of cut past shoulders, she turned me and I wound up with short pixie. I went to the manager who said but it looks cute on you and nothing she could do about it
My mom really liked her previous hairstylist. She was really comfortable and friendly with my mom but she wouldn't always listen to what she wanted. My mom would say that she didn't want layers in her hair but her hairstylist would always put layers in her hair anyways. 😂
I like the comment about becoming too familiar with the client. I'm changing my stylist after many years because of this friend attitude. Plus she doesn't wash hair anymore. I have to wash it before I go to get it cut - really? This stylist also stopped asking if I like it, just cut spray see you next time. It is amazing that you don't get your hair washed when getting it cut etc. I'm ranting, sorry.
The main problem for me as a client is that hair services are super expensive, and therefore, there is no justification for a stylist to do a poor job in any possible way. I know people aren’t perfect but still it is a luxury to not provide a good service. I was switching hair stylists often cause I wasn’t treated the same every time, from not getting a good job on my hair to not even be charge the same (usually more and more money every time), and honestly, money doesn’t grow on trees for me and I have to work my ass off for every penny I make so it’s extremely disrespectful to get a bad service. The other day I got the same highlights as usual but this time somehow I got less highlights, so we were done in half of the usual time and they were brassier, and I didn’t get a hair cut cause the stylist have done one recently, and somehow it was $20 more than usual. I was so mad that I stopped bleaching my hair after that and went back to my medium brown hair so I didn’t have to go and find a new stylist. And that’s the story of my life with every stylist. I just now do my color at home which is super easy for me to do myself with a medium brown color, and ask a friend to do a blunt haircut to my ends. I just simplified my hair to the minimum so I don’t have to deal with overpriced bullshit. It is refreshing to watch this channel and dream about what could have been though, LoL.
At my recent appointment I specifically asked my stylist for the $ piece during the consultation and she said okay ya cool And at the end after styling me she said “ya I haven’t fully committed to the money piece and I also left you very rooty for a low maintenance since you’re pregnant.” 3 weeks after my appointment I’m already on a hunt for a new stylist to fix my hair.
How frequently does a client have to come in for you to remember things about them and their hair? Or details they told you about themselves in previous appointments? I went to someone for about 2 years (cut every 12 weeks) before she moved salons, but I always figured she sees so many people daily so I wouldn't expect her to remember.
At lots of salons they take notes on your hair and keep them on file. So they probably know/remember lots about your hair. And as far as your personal life. I’d say they probably remember a lot maybe not details. But that maybe you have kids. Or what industry you work in or bigger things like that:)
So my husband kept pushing me to go to his hairstylist so one day I picked him up from the salon and asked if I could book an appointment. She what day I could come in I said it has to be a Saturday I work M-F 8-5 and hour out of town. Her response was “I reserve my Saturdays for my regulars, so I don’t have any Saturday appointments available.” I was so peeved! I thought this was maybe not rude but disrespectful and a little unprofessional. Do you have thoughts on this as a professional cosmetologist. My opinion solely as a customer/client that if you have a potential client wanting to make an appointment you should make an appointment available for them when they are available. Maybe she couldn’t see me that Saturday but what about the next? Or even in 2 weeks? I would be more than happy to wait. Needless to say she has never worked on my hair, and I now see a stylist who I will never leave I waited all through quarantine and her maternity leave for her.
Usually that's code for "I don't want to take any new clients" I wouldn't take it personally. I think the stylist is basically on a schedule and routine & probably not wanting to change anything in her routine.
I tell my clients, it won't make me upset or hurt my feelings if you tell me what you don't like. It's when you DONT tell me that hurts my feelings and upsets me. Because I want you to one feel comfortable talking to me, two I want you to be happy when you leave my chair, and three if I think you like it and you don't, I won't learn from my own mistakes. We gotta communicate. Trust me, I won't yell at you! Lol!😂
I have been going to my stylist for years. She has become extremely expensive, No longer listens to what I want and has no respect for my time. Just recently she used a product on my hair that I have not used before without asking me. It weighed my hair down so bad and made it feel greasy. When she was styling it my hair wouldn't even hold because of the greasy product. I said to her my hair feels so heavy and greasy I don't like this. She said well you wont have to put product in your hair for the next day our too. I paid so much money and was sad and disappointed. At one point she was out for a few weeks because she hurt her hand. I went to a different salon to get my hair done and was really happy. When I went back to her she was questioning me on weather I did my hair at home myself and wanted to know why I did not use the stylist within her salon that she recommended. It made me feel uncomfortable. I want to switch to the new salon I tried but don't know how to go about it.
I have to say I don't fall into those bad habits after 30 years of doing hair. One thing that bothers me is when someone says do the exact same thing. We are not robots nothing is perfect. The only thing you can do is stay consistent in your work.
I never get the hair style I ask for. Instead I pay some heavy bucks for a freaking straight cut which I can do myself at home. Damn! This happens every single time in every salon I've been to. I'm not getting my hair done in a salon anymore. They could've just said they can't get that hairstyle done if they don't know how to do it at all!!!!
I have been a hairdresser for over 25 years. It is important to always feel comfortable telling your stylist what works and what does not. You are paying for a service. I ask my clients each time what they are looking for today. Some clients feel like it hurts my feelings if they want something different. It does not, I only want people to feel beautiful.
AMEN Misty!! I've been doing hair for 37 years. The majority of my clients have been with me for many years. In some cases I'm working on the 3rd generation. I have always encouraged feedback. I don't get upset because that's how you learn & grow. Also each time a returning client sits in my chair we have a consultation about their hair. It all boils down to COMMUNICATION. This applies to all relationships. In order for relationships to thrive, communication is key as well as paying attention to detail. All my clients have been like family over the years. We've laughed, loved & cried together. Pre pandemic they all walked out of my salon after receiving a hug. Bottom line, you want a satisfied client that looks forward to returning.
This is SO relatable. I can’t tell you how many times this has happened to me, not only with hairstylists but with people in the beauty industry in general. Hair, nails, lashes, waxing even. The first time the service is amazing and then at one point they just start caring less and less. Service gets sloppy, and they’ll leave you waiting for ages too. One time I had an appointment with my hairstylist at 10 in the morning, he came in 15 minutes late (which is totally okay with me, it happens) but then after he asked me what er were doing and I told him, he got on the phone with his brother and didn’t come back until half an hour later (!). I thought it must had been some kind of family emergency but then he told me his brother asked if he could use his PlayStation account and they got carried away talking about the games they were playing. My mind was blown and I never went back again (also his work was getting sloppier, at one point he even told me he’d give me the flat iron so I could straighten my hair myself. When I reacted in a surprised manner he pulled some bs story about “oh you’ll be the one styling it every day after this so if you do it now you’ll be able to know if you really like it or not”. Ehh yea no.)
Seriously that is awful.
I guess he wasn't there to work
Totally unacceptable, so sorry you went through that.
I think something for me has been comments that have totally bashed the condition of my hair, especially when I was younger and not earning. I have very thick mid-long length frizzy hair which my whole life I have found difficult to style, especially without the tools or knowledge. I've been to a couple of stylists who have felt the need to point this out in a really rude and negative way, in no way attempting to educate or recommend things to help with it, just made me feel bad about the condition of my natural hair. Now that I've been earning, I've purchased products that helps with this and drastically improved my styling technique and the condition of my hair, but I look back at my younger self whose parents would never have even fathomed the point of buying a more expensive shampoo, and just think some stylists need to be more aware of that. I'm a teacher, and definitely don't expect my students to come in with a wealth of knowledge and skill when they walk through the door, they're there to learn and improve, and I think some of the stylists I've been to could show more awareness that not all of their clients are clued up on the latest hair knowledge and tools.
By the way, Sam, your at home salon blowdry tutorial has been one of the things that has really helped me to style, I love the Revlon Onestep, thank you for your recommendation and easy to follow tutorial! :)
Oh yeah totally.
I remember when I was in high school this hair stylist would not shut up about my "horrible dandruff." (I have like mild to non existent dandruff) and was bashing the drugstore shampoo I was using.
It was very clear she was just trying to upsell me their salon brand hair care products and thought if I thought I needed it I would buy it.
I didn't buy it and I also didn't ever go back.
Oh yes I had this happen too! I was young and getting my hair coloured for the first time ever, so we discussed the colour and I said I’d like to have a trim too, adding “I think the ends are a bit fried no?” And the hairstylist felt the need to look at me in a super shocked manner saying “girl, your ends aren’t just SPLIT, they are DIVORCED at this point”. I am sure he was trying to be funny but I felt so embarrassed and humiliated (he said it super loud too and I felt like everyone in the salon could hear). He did an amazing job cutting and dying my hair but I felt so embarrassed and afraid he’d make another comment like that that I never went back.
This also happened to me a couple of different times! The most embarrassing one happened recently. I used to have to go long periods between haircuts for a variety of reasons. Finally got in to see a new hairstylist and by that point my ends were looking a little tough which is to be expected. During the consultation I explained to the stylist my situation, my usual hair care routine, and asked for some products or tricks to prevent split ends since I can't get into get my hair cut that often. She responded by telling me to USE CONDITIONER. Not some sort of deep conditioner or a special moisturizing hair mask, just plain old conditioner after I had explained my full hair care routine to her. Absolutely mortifying!
I can attest to this as well. I was going to a hairdresser for 7+ years and it seemed like she stopped putting in the fine details to my blonde highlights and when I would ask her what products she used on my hair, I swear she said that they can only be purchased at the Cosmo prof store. I was shocked. The last straw for me was when I needed an urgent appointment, going on long vacation and I did give her more than a month's notice, she said that she was booked solid. Pretty sure she wasn't, because I saw her posts on IG about needing more clients. 🙄🙄🙄
Before covid I was working in a salon specializing in textured hair and whenever I started a consultation I would always ask what issues they had with their hair and what they would like to achieve letting them point out what they didn't like instead and if I saw room for even more improvement I would politely make a suggestion and during the process I always explained what I was doing, why I was doing it and how to do it so the clients could replicate the looks in their home. As far as selling products I never felt comfortable pushing pricey products especially if I know they are on a tight budget but if I had the knowledge of a drugstore product that could help I would low key recommend it. Some stylists are all about the money but I want happy clients that feel good about themselves.
I’m a hair stylist and this is an amazing video. I’m not trying to brag but I always treat everyone like it’s there first time. I also always talk to other clients of stylist . It’s a family over all and clients want to feel special and watch to be seen and appreciated. Customer service and amazing hair services is always #1 in my eyes. It’s always important to asked them if they want to change anything or give them new ideas, just so they know care and always wanted them to look and feel better!
Loving the hair and lip color! ❤️ I went to a hair stylist a few times and everything was perfect until it wasn’t. She would cut way too much off, say she couldn’t do something she previously said she could, prices were suddenly almost doubled. One time I went for just a haircut (that included a shampoo/blow out) and a coconut hair treatment, I sit down and she dry cuts a few pieces and then turns me around and says “anything else?”. No shampoo, treatment, blowout..she literally spent 5 mins on me. Still confused what was going on with that experience.
I'm not a hairdresser and I maybe get a haircut once a year ( I know I need help)....but I love your content! Super entertaining
Same!
Me too!! Watching a hairdresser channel with my hair in a constant state of chaos 😂
Same!
Same!
I haven’t got my hair cut since last year and before that one i can’t even remember when I got my haircut I think it was 3 years before that
This happened to me recently. Been seeing my stylist for ~5 years. I even recommended her to everyone I knew at the beginning bc she was so great. In fact, a friend of mine and I would often book back to back appointments with her so we could have our hair done together as having our hair cut & styled and having a wonderful salon experience was always a fun day out. I definitely fell into that rut of basically getting the same thing for years with little variation. However this last time I went I showed her a photo of a new cut I would like, the service was SUPER rushed, and the cut was both nothing like the photo and nothing like my usual cut. I usually get a lob, and this was straight cut up to my chin. Additionally no effort was made to style my hair after. I was mortified. Alongside this, she had just opened her own small salon, while I had to pay the same price for the service as I did at the high end salon, I got the service and the products used on me were of a low end salon. Overall the experience was completely off putting and she lost my trust.
And business.
Yes! This is a great topic. I love when my stylists are thorough and check in with me, etc. I go to them because I want the best! Another important point too as a client is to be your own advocate! If there's something new you want to try, say so right from the get-go. Or even if you get the same thing every time, I still like to describe the details of what I want specifically (like cutting in enough layers or the parts of my hair I want the lightest, etc.) so that my stylist doesn't start to blur what she did on another client with what I want. It is totally a two-way street communicating
These are totally on point. As a cosmotilogist I do do these things. My clients are very important to me as friend and provider to my client. I have heard this perspective before and will force myself to be conscious of loosing that client because people get boarded with their hair but say nothing. So giving new suggestions weather if they want it or not it shows you care about their look. Thanks for the reminder
just as another pet peeve as a client, i hate it when hairdressers can’t do curly hair! i’ve only really gone to the cheaper places, so that may be part of it, but still! i have 3b hair, and they always straightened my hair before and/or after cutting my hair despite my protests (i dislike using heat on my hair). they didn’t know how to deal with my hair as it was, and the cuts always looked awful when my hair curled back up. 6 years ago i just started cutting my own, and it has been so much better!!
I understand that 100%! I just graduated cosmetology school and there was a severe lack of education for curly/coily hair (I’ve heard this from students at multiple other schools). I had other STUDENTS help me with my services and teach me what I should/shouldn’t do for textured hair. I am very appreciative of those classmates that were there to help and support me, but sadly not everyone has that when they’re in school. I myself have wavy/curly hair and this was also a problem for me before I went to school.
I hear your pain, I’m a hair stylist and love curly hair! I’ve seen so many people over the years wanting really bad haircuts corrected, I think many stylists get lost in curly hair, especially with really thick hair!
I always tell my clients who are moving away to look for someone who’s hair you like and ask for their stylist information.
Unfortunately there aren’t that many excellent stylists out there, it takes natural artistic talent as well as dedicated work to excel at your craft!
I'm a paul mitchell student and unfortunately curly/coily/ethnic hair is so lacking. We have one crappy "african American" doll head that most of the students who are POC claim is nothing like ethnic hair.
Sometimes with curly hair you have to go to someone who specializes in cutting curly hair. It’s not very difficult even to cut curly hair but if someone doesn’t know how to care for curly hair they can definitely fuck it up. And I’m so sorry to hear that you’re wishes aren’t being respected. I think it’s very important to listen to the client.
Yeah I only have one because of this. The consensus cut it all off :( I can't see the appeal. That said my hair hasn't broken off yet. They wanna cut 6 inches even though it will be thicker than an afro and knot together already tried it twice.
I love this so much Sam! I just open my own salon in September 2022 and I’ve asked my clients what they were looking for in a salon experience and I utilized those things into my salon. I now only single book so I can give every client that VIP one on one experience whether you are a full paying client, family member or friend who is getting a discount, or a free consultation. Everyone gets the same treatment because everyone wants to feel valued.
This was sooo interesting to watch. I am kinda a newish hairstylist and you’re right you should always offer to change it even if the Client does the same thing again and again because it gives them the chance to speak. And giving your client a voice is sooo important. I feel like there’s a lot of stylist who do whatever they want instead of listening to the client.
X I'm a cosmetologist. I make an effort to make each client feel like it's the first time EVERY TIME!!! My clients tell me they appreciate me attention to detail and the time I give them every time. I just found your channel, and I'm happy I did. Thanks you. 🖤🖤🖤
As a lash artist I am always on my best behavior, I see my girls once a month and it’s not fair for them if I’m having an ‘ off day ‘ they are coming to relax and get the best experience every time ✨
I really appreciated this video. It is so so easy to get stuck in that rut when you have a client that has been comming to you for a long time. We still need to treat them as a first time client.
I recently got a balayage and I wanted more of a caramel: not so blonde. I showed her pictures and she said she could do it. Keep in mind my mom and aunts have been going to her for yearsssss. When she was done it was not caramel it was blonde. All though I love my hair and won’t go back, it still wasn’t what I asked for. My sister then went and asked her for the same thing and hairstylist did baby lights on her...long story short, it seems like she doesn’t listen to her clients bc I referred a friend and same thing she asked for something and hairstylist did something else. I’m due for a touch up soon and I’m scared to try another salon but afraid she won’t do what I had 😭 love your vids BTW 🥰
I’ve definitely experienced this on both ends!
I’m a blowdry stylist and have several regulars that have been coming to me for years. Because their response has always been “the usual,” I never ask if they want to switch it up unless they’re a client that gets a variation of styles. Thank you for making me remember I should be doing consultations no matter how long they’ve been coming to me.
Also, from a client perspective; I have a stylist friend who does my hair. I used to get baby bangs with my shullet, but have been wanting to grow them out for a scheduled event later this year. I still get them trimmed, as my hair grows out extremely bulky and want a more graceful, patient grow out. I told her this and I think she spaced, and ... I got baby bangs again because that’s what we always do 😬
I just realized why i don't like going to salons... I really hate small talk 😂 dont ask me questions. I just want to sit peacefully and daydream. Lol
Same 😂
That's my salon quick chat colour on and u can have 40 mins alone full salon to yourself!
🦂 scorpion all day no small talk
This is a great topic 2 cover with open conversation! It has really weighed heavily on me recently that I'm going through this exact scenario w/my stylist currently. I've been going to her 4a few years now, had known her previously through her mom. Her mom worked in the salon I went to growing up. So there are definitely friendly ties. My mom goes to my stylists mom 4her hair, & has for years. When our state reopened & salons were able to open bk up...I ran into my stylist at the grocery store. I told her I needed her asap & joked about the drastic measures quarantine almost had me taking.lol. She immediately got in her phone & was telling me it wouldnt take long at all & only 8ppl were booked b4 me. I was so happy & thankful/appreciative. She said she'd call me that wk. That was 6wks ago, maybe more. My mom had booked 2ppl after me. Neither of us have heard anything. They no longer have their answering machine active, nor are they answering calls during the day. I stopped in one day, but my stylist wasnt there atm. I know my mom & I are only 2out of hundreds of clients. But we both get regular services every 4-6wks. Not cheap things either. Plus we buy all of our products there every time we go! When I am paying $150-$300 every month, plus another $150in shampoo/ conditioner & styling products-& my mom is pushing that much & more! - I just feel like something would have been said or done by now. I've only had 3ppl that I've gone to my whole life that have regularly done my hair. I'm really selective, as I think you should be when choosing a stylist. I have trouble finding anyone who can actually cut my hair evenly, & that can also get my color right or close to what I want. Bc I do change it a couple times a year. Only subtle changes, but still. Now my former stylist that did my hair until I was 13 until he moved-has moved bk & started taking clients. He told me hed get me in right away, & didn't mind a bit- wanted to catch up(bc I'm 34now!). Lol. It's a small town obviously. But my fear is, if I go to him that she will be offended or worse, may not want to keep me as a client! Should I say screw it this is her fault & ho to my old stylist since hes bk around? Or should I keep trying despite all my efforts this far being in futility? I dont want to piss anyone off, but what about me? Gosh I just feel so selfish saying that!lol. But I truly don't know what 2do & my hair is getting worse & worse in the meantime. Idk? I honestly don't know what 2do.
I can so relate to that. My hairdresser did my hair so good and carefully the first times and then she started slacking and some parts of my hair were not done right etc. which made me stop going to her alltogether. She also took me for granted and always changes my appointment and stuff. When I stopped going she texted me if I was interested in coming to do my hair. I heard her salong didnt go so well and they had to move and shut down their website, but I was honest with her and explained the reason I didnt want to go to her anymore is that she was slacking etc and I didnt have the nerve to tell her in person so I just stopped going to her. It felt good to share it with her so she doesnt do the same to others. And she apologized also which was nice, but I still dont feel comfortable going back to her anymore.
Oo cool my comment was read 😅. I think it was that my stylist got extremely comfortable, not like we were friends but like I was just someone who was there while she was talking to the other stylist in the salon. They were friends and whenever I was at my appointment she looked at her longer than she looked at my head. I kept going back because I thought if she did the service that well the first time (enough for me to pay her high soho prices) she must be able to do it again and it’ll happen one day. Now that I’m away at school in NC I have a stylist that has been consistent every time and also asks me each time if I want to change something up, which I didn’t even think about till you said it in the video. I always go for the same thing which was just a relaxer and pressed straight but she would ask if she could curl it or do something different because she liked my hair and my response was always “do whatever you want” 😅. I’m cutting all my relaxed hair off soon and coloring it for the first time. Hopefully after I move again for school I’m able to find a good salon to keep up with it
This is pretty similar to one of my experiences. The first time, so much attention to detail was paid, my hair looked and felt amazing.
I asked for the same highlights, 6 weeks later, as directed. I was impressed, so was going to do as I was told.
After a few visits, I voiced concern over my hairs health, it was brittle and drier than before, and asked if we should stop bleaching. I was told no, 'your hairs super healthy', (magically however, b/c I was always told how awful my products were, as I only use briogio, and I needed to by the salon shampoo). After that, my hair has never been the same, I have huge amounts of fallout and breakage, that no masks or treatments will fix.
So there we were, a few years down the line, and I just was never as happy. Choppy roots, felt rushed, price fluctuations, I experienced them all.... needless to say, now I'm playing with semi-permanent dyes, then I'm just going natural again
nicki hammond I’m sorry that they weren’t transparent about what your hair needed. My hair started breaking a lot and I got a bob, that I liked, because it was so uneven. Finding the right products is hard. That’s my concern with dying my hair, because I know it makes your hair dryer and you need to use different products
I’ve been working at a salon as a receptionist for 4yrs now and I will say that it’s quality over quantity. From my experience there I really think the best results come from treating every guest like it’s their first time being at the salon. Rushing is never a good look especially when you have guests paying upwards of $300.
I can't wait to get back to my original hairdresser! she's been doing my hair for 15 years, then I moved and have been without her for 20.. Everytime I find a good one- either I move away or they do- I've been surviving on UA-cam vids..I get by.. but since we're moving back Im so looking forward to having her do my hair again- Ive totally trusted her to do whatever my hair needs and I've always been happy! ..she'll be in for work since I've been doing it- what an angel!
My hairstylist hasn’t done this but my tattoo artist is like this. I’ve been going to them for ~2 years now and I’ve been wanting to finish my sleeve but I feel ghosted. It’s frustrating when you’re a loyal client and it feels like your artist (or stylist) doesn’t care. 😖
Are they not responding because of covid?
@@wildroses4944 Maybe? I got a tattoo from him a month ago and he mentioned finishing my half sleeve and he would draw up some ideas to fill in gaps. Then I sent him the dates I was available to come in (per his request) and no response. He posted on IG about how his messages are getting lost due to high volume so I messaged him again 3 weeks later and still no response. I'm giving benefit of the doubt but it's still frustrating.
@@brittanyrakers7738 This is why a lot of artist use email rather than IG for booking appointments because messages do get lost. I would message him again.
I don’t think he’s intentionally ghosting you, especially if he posted that messages are getting lost. Since tattoo shops have been closed for months, artists are juggling rescheduling their clients who had to cancel due to COVID and new clients and trying to prioritise. Try sending a message through a different social media or their email maybe. My shop has 4 times the amount of people than usual trying to get in right now with the same amount of artists so be patient.
Wow! You pointed out all the key points. 👌👏🙌 I’ve taken some notes on this. -Thanks from a fellow Hairstylist/Hair Bestie .💁🏻♀️💇🏽♀️
Okay, I just love this advice! I found a wonderful stylist last year, and have loyal to her every six weeks. I go in for the same thing every time, Demi-permanent on my roots because I eventually want to go blond, and I have very dark natural hair plus box color about half way down. About 6 months ago, I started doing bayalage. So I get several highlights along with my roots every 6 weeks to brighten it up a bit. The thing is though, my highlights really never show up after she styles my hair. My stylist says it because the root color attaches onto the new blond when she shampoos. So the idea is, after I wash it several times the highlights will show up. But I have thick curly hair and I only wash about every 10 days. So by the times my roots come back it’s time to go in again and I get like a couple of days of highlights lol. And it’s $280 every time I go in. So, instead of finding someone new ( like I always would in the past) I’m going to gently express my issue. Thank you Sam you are always a voice of reason!
❤️❤️❤️
If they rinse the color out before the bleach fails, the color doesn't stick to the bleached hair. Ask them about it.
One experience I had that turned me off. I scheduled an appointment with a new stylist to receive micro-bead hair extensions. She was well over an hour away but I was referred by a friend so I went. We did the consolation about a week before and everything was fine but when I went in for the actual appointment not only was it incredibly clear she was using either used or fake hair extensions (they were so damaged and they were already laid out when I got there so I never saw her take them out of any packaging. They also wouldn’t tolerate any heat whatsoever afterwards) but she booked one of her normal clients to come in for a touch up during my appointment. So about halfway through my head she stopped and worked on someone else for about 45 minutes. It was super unprofessional to let a client sit in a chair for nearly an hour during their appointment. On top of that, she then cut off 3/4 of the length of the hair extensions while “blending” them. After 4 weeks of having them and doing everything she told me to do (even bought $150 worth of aftercare from the salon) they matted and I needed to get a pixie from someone else. She wouldn’t refund my money, nearly $900 in the extensions themselves and all the products they sold me.
Can you do a video about stylists that make you not want to work on their hair, what to do as a client when asking for something (bringing in reference photos, or just maybe confusing the stylist as to what you want)?... it seems like I've done this (and I RARELYYYY go to get my hair TRIMMED let alone a full blown brand new hairstyle or DEFINITELY trusting them to color my hair)... it NEVER comes out the way I explain and they always seem to get confused as to what exactly I want and actually seem to get frustrated with me 😳🙁🤷🏻♀️ idk what I'm doing wrong. I bring in inspiration photos (like ok YES I'M PICKY BUT ITS MY **HAIR** HERE WE'RE TALKING ABT!) which might not seem like a big deal to some ppl but my hair has ALWAYS been a HUGEEEEE part of my "look " & I would LOVE having it the cut and color I want but I SWEAR either the people I go to either don't know WHAT they are doing, OR, they mess it up on purpose (it's been THAT bad smh)... can u make a video on how to make it easy on your stylist and not confuse them and also how to tell if your stylist is right for you.. because I've gone to stylists ive actually declined the cut I wanted or color bc they seemed like they just had no idea and u could def tell... love your videos!! Thanks in advance 🥰💗💕💞💜
You are so good with your words girlfriend❤❤I'm not a cosmetologist.. im in heathcare.. .I just a women who loves watching you.. your Real. Your Honest, your Gorgeous..❤❤ you know what your talking about!! Your great at what you do! Xoxo
I've been doing hair from 2003. The first thing I learned is to always ask clients what they want. I never assume they want the same. I've had clients from that time going through life with me and I with them... They are more important to me than my new clients.... These days clients and young ones aspecially come and go.... But the "old ones" are more like family. I like your videos.... Thank you....
I’ve experienced everything you mentioned in the video! The worst that ever happened was that my stylist was 45 minutes late and rolled through the front door with a fresh Starbucks drink and a bag from Cosmoprof with my hair color in it - which wasn’t even the color I asked for (she had texted me a few days before my appointment to confirm what I wanted done). I said I wanted to go back to my natural ash brown base (from dark caramel balayage) and left with purple toned red hair - like that merlot shade that was popular on Pinterest back in ~2015ish. She didn’t even apologize for being late, for not being prepared, or for giving me purple hair that I didn’t ask for. I’m pretty laid back and flexible, but that was the last time I saw her.
Oh, and this was at a top salon where you pay anywhere between $175-$300+ for a service. 😐
I went to a hairstylist I had never been to last spring at a salon I heard good things about. The girl I originally wanted to book with online wasn't available, so I picked another one. To be honest for me being a new client, she really didn't even try to make me want to come back to her lol. When she was getting my hair background beforehand she came off a bit rude and annoyed that I had old box dye on my hair even though I told her my expectations were very realistic for getting blonde balayage done. The ENTIRE time she didn't even make an effort to talk to me or get to know me. It was so awkward. She did a good job on my hair but I had no interest in going back to her. I went back to the salon though, just with the girl I originally wanted and she is so much friendlier and definitely made me want to come back. I was genuinely just so shocked at the lack of effort to "hook" a new customer??? Like why would you do that lmao. I'm a pretty quiet person but I'm super friendly so it was just odd.
It's like dating vs being married for 10 years. I could literally replace the verbiage. "There's nothing keeping Mary from going elsewhere." 🤭
I had this one client that in the past she would tell me she wanted a change so I’d do extra highlights or a different tone of red because I always just saw her as a red head! And I could tell it wasn’t drastic enough of a change she just didn’t really know what she wanted.
Eventually we did an emerald green balayage on her!
Sometimes a client themselves feels in a rut and you can tell they want a change but they just don’t know what they want and when they’re always golden blonde it’s hard as a stylist to change it too much because what if they hate it???
This was a couple years ago and now I feel like my confidence has gotten higher and I’m way more comfortable taking clients out of their comfort zone because I know they could just go to someone else with a fresh set of eyes and get that change they’ve been wanting
So this is something I’ve learned over the past years is a habit I created. Instead of just starting to do the usual on my regulars I always ask what they’re wanting to do. Or if it’s the same color sometimes i will suggest switching it up. It’s definitely changed my career!
I am a cosmetology student and get my hair done personally so I'm on both ends of the spectrum. I have an undercut at the nape of my neck that I get done at Great Clips because it's a quick and easy service. One charged me a $5 neck trim price, another I went to asked me what the last Great Clips charged me (they were 15 minutes apart, I live in a really big city in Texas) but a great clips way across town in a more low income area charged me a whole $15 haircut price instead of the $5 neck trim price. I didn't argue about it because I didn't want to make things harder for them, you know where me being a cosmo student comes into play there, but the change in price between a chain like Great Clips made me a little frustrated.
Not listening to what I want is a HUGE pet peeve! I wanted balayage highlights from mid lengths to ends, in a neutral dark blonde tone. The stylist gave me traditional foil highlights and toned it with a color so warm, it looked coppery red. I also have naturally wavy hair and asked her to style it wavy. She flat ironed it until it was flat to my head. Never went back. Thank goodness the salon owner was very accommodating and gave me my money back after I explained what happened and why I was unhappy
OMG! This happened to me! I had went to a new hairdresser and the first time I'd went my hair turned out amazing! She deep conditioned, trimmed, silk pressed and even gave me a head massage all for $60. When I went back I felt like she was just rushing everything and didn't do a deep conditioning or head massage yet somehow the price was higher and my hair didn't look as good as the first time. The last time I had went was the straw that broke the camel's back. She rushed the service, didn't deep condition or steam condition as I had asked and my hair was not how I liked it and was dry. Mind you she charged me for the deep conditioning and god knows what else because it came out to $140!!! For a wash, deep conditioning (which she didn't do), blow dry and straighten. I never went back after that.
I agree you need to give your clients the best every time because I mean you are paying them to do a good job and you are trusting them with your hair
I'm 100% in agreement. As a former cosmetologist I valued my consistent clients the most. On the other hand, if you ate giving great service and you ate still feeling in a rut, it honestly, might be time to adjust your pricing.
This is so helpful, as a newer stylist I’ve witnessed this happen with other stylist’s clients who had been coming to them for years and suddenly stopped coming after feeling ignored when they were double booked. I’m definitely going to be keeping this in mind for myself and to make sure I’m giving my clients the best experience possible. Thanks for another great video Sam!
My issue with my hairdresser is that the price kept going up even when my services were getting smaller. I know you get what you pay for. I know it requires a lot of money to get the look you desire and I don’t mind paying that. But when it’s $250 to get my balayage, roots dyed, & a repair treatment, then the next time I come just to touch up my balayage & it’s $275.... I have an issue with that when the prices continue to rise each time I go (I went 6+ times) I think because I was a loyal customer they thought they could charge me more each time I went.
Can I just say a MOST of the time a “touch up” of a balayage or foils is the exact same service as a balayage... we have to go through the exact same process just only doing it on the roots, it doesn’t save us any time or product in reality.
Gemma Gammar which is totally fine and I could see that. I don’t necessarily see how it doesn’t save you product though. If the first few times I came you were putting it on my mid shaft to ends and then now you are just slightly moving it up towards my roots, I don’t see how you’re using the same amount of product. But hey, maybe I’m missing something which okay that’s fine charge me the same price. What frustrates me is that when I went from brown and transitioning to blonde with balayage, it was let’s say $300 to start off with- and that was for the balayage, some products, & some additional hair masks I had done. Then, the next time I come & don’t get all of those things, and it’s STILL the same price. That’s my issue, there’s no way I should be paying the same if not more for something when I’m having less services done.
CurlyforChrist it always costs the same for balayage or even a full head of foils, it’s the same process so it’s the same price.
As for the price increasing when your not buying products, it depends on how long after you went (prices do go up because of rent ect) but if you are a bit confused on how it is that much. Ask the stylist what your being charged for and how much each service is, eg balayage $150,cut and dry $40 toner $10
Normally when they set it out like that it’s easier to understand and speak up if you didn’t actually have a cut or something like that
ACCURATE SAM. My stylist started slacking really hard, as you can see i'm platinum and she would just not tone me half the time and tell me to hit it with purple shampoo and she would charge me the same price as when she bleached and toned my hair, very irritating and lazy. I stopped going.
Regarding the comments I can totally relate. I went to a fancy name salon in FL and the stylist I got was from LA and she was acting like she did not care and like she was better than the other stylists.At the end of the day I paid over 250$ basically to leave with the same color I had but with a demi permanent color over it making it dark but that was it. No highlights no nothing. I did speak up but she just told me to leave because she was the one with the experience and knew what she was doing not me. Sucks.
It's similar to a relationship, that you think they will always be there and not trying to impress them anymore. it is so sad :c
Absolutely True! It's not similar, This IS a client relationship. The way we handle people and relationships will affect every area of our lives. Even business.
I love your videos! I start school august 10th and absolutely can’t wait!! I’ve been binge watching your cosmetology vlogs. I’m so excited 😊
If you are a good stylist, knowledgeable, and willing to go above and beyond. Clients start to want more, more, and more from you, wanting more and more "perfection". I put in alot of effort because i want it to be right all the time, clients see that and they can become overly demanding and drain your spirit. I'm relieved when some they dont return lol.
Instagram, pretty picture culture has clients wanting dream hair but they dont realize its just a photo. Also the woman or model in the picture has on makeup, often alot of makeup (done well type of makeup), good facial proportions, filters etc. So the style not going to look the same on the client who puts in ZERO effort into their looks. The hair is just a portion of the picture. As professionals we understand this but clients don't always. 😒
THANK YOUUUU
I've been seeing the same stylst for 17 years...I did leave and see a different stylst a few times over those years for the reason you mentioned...he got too comfortable and I could tell he wasn't trying anymore -and I was afraid to say anything about it...
Same. Ive been going to the same girl for like 2 years now but on my recent appointments, she doesn’t even do head massages even though i give her a bigger tip (i have a better job now) and on my last appointment i had shown her a picture of what i wanted a couple of days before my appointment (a rooty balayage) but she ended up giving me partial highlights?! She didnt even tone me neutral like i had asked. It looked like velveeta cheese. I wish she had been honest with me and be like, i can fix this or is this what you wanted or even maybe this isn’t possible with your hair. But instead she was like “we can make an appointment ina month, it should take less time i will just touch up”. Sadly, i will not be going back. Maybe the trick is just keep changing stylists every couple sessions
I love your videos, Sam! I would love to see more story times on your channel! It is great how professional you are while still making your videos very entertaining to watch!
Oh my god, what is that lip color?! You look so glowy and stunning!
Ugh yes my favorite hairstylist ( I took a break from her but I’ll go back bc I did talk to her about it) she got so comfortable and would cancel MY appointments for “emergencies “ which I found out weren’t emergencies.. but honestly she was really good when we talked and I will go back bc I believe in second chances :)
One other thing (sorry about my long comments yall lol) about my current hairdresser. I’m a regular and I 100% have seen the decline in service. Not a huge problem for me but what I have an issue with is her inconsistency in prices. Every time I think I’ve calculated what I’ll be paying it’s always way more expensive. Almost every time I’m very taken back by the cost when I get to the register because her prices are always changing. It’s an upper scale place and I can always feel the judgement if I ask about prices.
Currently binge watching ur videos- I’m interested in hair and ur videos are entertaining afff 💞
2:17 SAME SAME SAME
I would go to this stylist who would never charge the same price for the same service, sometimes I’d get a great price and other times it would be super expensive. It was always so awkward when it came time to pay 😬
This same stylist started off GREAT, thank god it only took me 3 appointments to figure out I needed to change stylist.
What are your thoughts on a hair dresser double or even triple booking herself? I always used to feel so bad when I would feel some type of way when my old hairstylist would do this. I started noticing that it was interfering with my time in the chair and that she would rush my hair and I would leave feeling like I didn’t get what I asked for.
The cure for that is the pandemic. If stylists are following the rules, it's one person at a time. Otherwise, don't go back!!
Agreed double booking is more profitable for the stylist. But sometimes services are hurried to stay on time. 30 Years behind the chair
This is kind of random, but I like the way the front pieces of you hair frame your face. It kind of looks heart shaped
Love this tips! I am an aesthetician and this is so important for people to know ! I totally agree 👍🏼🌟💓
Heyy gir! Love your videos!!
I had a stylist that never seemed to give me the color I was asking for but then i'd see her post her other clients hair on IG and it was these perfect blondes, the tones i'd been wanting! So I go to a new stylist and it's the perfect blonde right away..go figure, i've been carrying the same blonde inspiration pic around for years. I also feel like the more comfortable they are the more they tug on my hair, even after they know I have sensitive scalp..ouch :( Maybe they think i'm a bitch and secretly enjoy yanking on my hair! LOL Great points in this video
Same goes with friendships and relationships. You are always winning them over and trying hard to keep them comming to you
I have paid alot of 💰 past few months to my as of today X hairdresser. The walking around the salon n texting n primping in the mirror n stopping to eat and always being distracted broke the straw today. Every client deserves respect n your full attention. She lost $$$ with me.
I’ve watched a ton of your videos and it’s making me want to get my hair done 😅
I am a client and a curly. I have a theory that I am best to see the junior stylist.
Having curls can be a little easier to from it the client knows their hair. Plus, the younger ones are still training & going on training courses!
Last year I had a new stylist I was going to for the first time use some type of hair treatment on me (probably olaplex?) after doing my highlights WITHOUT asking or even telling me and charged me an extra $20-30 for it, not sure if that is something that is normal but I chose not to go back because I felt like that was unprofessional to give a service that would have to be paid for without my knowledge. Thankfully I had enough money to cover (college student problems) but what if I didn't? What if that extra money I had was all my tip money and then she would be upset I didn't tip but she was the reason I couldn't? I didn't really like the service anyway so not a loss not going back but just another stepping stone to finding the hairdresser for me lol
I have this kind of shit happen all the time at hairdressers. They always seem to throw in something extra that I didn’t ask for without informing me.
thanks for the newest vid girl. what lippie is that? sooooo cute
Great video Sam x
Hi would you happen to have a video of what to do if two stylist in the salon keep on having confrontations and what to do
I absolutely love your lipstick! What brand/color is it?
Hey Sam what lip are you wearing, this coral looks good on you! ☺️
Sam, I have been going to the same stylist for 15 years. It’s because my hair, for some weird reason is really hard to cut and make even. Check out the haircut song by Ray Stevens. It will explain why people are loyal to their hair person. Lol
yes, showing u care goes a long way lets clients know they are still relevant.
Omg you nailed it !
Thanks
I've left a stylist because she got too comfortable, but it wasn't her work that was the problem. She did my hair for a little over 2 years and it always came out fine. The problem came in when she felt like we were closer than we were and started telling me all kinds of ugly things about her coworkers and other clients--and she didn't even keep it vague. She'd point out a man who just left and tell me all about how he's rude and cheap. It was just too icky and unpleasant and I kept wondering what terrible things she said about me after I left.
I went to hairdresser today, got some thin paper towels to dry my very thick hair and hairdryer on barely warm setting I sat in damp clothes for 2 hours. I was frozen half to death not to mention I can't regulate temperature. Felt quite low afterwards, advised cut my hair off due to its texture. I'd hoped the salon had changed. Will never go there again. I left really depressed
Yes! I quit going to a stylist that I had been going to for MANY years because she was blatantly treating me as though she was not ever going to lose me. She would keep me waiting every time. I would wait 30 to 40 minutes sometimes because she would say the person before me wanted something extra and she didn't know the person wanted that because it's not what they booked the appointment for so it's gonna take more time and she's so sorry blah blah blah. I never had a problem with that. What I had a problem with was, when it was finally my turn, she would rush like a crazy person and sometimes not let me get everything I intended to get done and the reason would be because she doesn't have the time! Because her next appointment was going to be right after mine and they would be waiting! I'm like wow ok so the person before me gets to make me wait forever but now the person after me can't wait? Why am I always getting the short end of the stick here? It also never failed that she would book a hair cut in the middle of my appointment and then leave me processing WAY TOO LONG because she was busy chatting it up with every person in the whole place, and the hair cut turned into a full blow out (again, instead of telling them "Sorry I can't do that, I have a client processing"). I think it's really important to treat everyone the same, and if you're going to give certain people special treatment you really shouldn't do it right in front of your other clients.
Wow, I am sorry to hear how you're being treated. That stylist doesn't deserve your business when you are being treated so unfairly. My hair stylist sometimes run 10-20 mins max, but not every time. She manages to apologize if she runs behind. I was never rushed. You're right in that your stylist shouldn't give special treatment to some of their clients in front of other clients. It's downright rude and unprofessional. I hope you find someone else who treats you with respect.
I had this issue with my piercer. I always showed up early and ended up sitting waiting for her to get to the studio or finish helping someone who came in after me pick out jewellery when I came in for a piercing. When she was late I waited for about an hour and a half. It happened three times in a row lol so now I'm thinking if I get another piercing I'll go check out the other studio.
Exactly why I don’t let friends in the business do my hair. Once she didn’t put the drape thing on me had hair everywhere. She ordered food and started eating while I’m just sitting there.
My mom had an experience with her stylist like this. Her hairstylist was a family friend so she thought is was okay to double book my mom with another client and kinda rush through the appointment. Some occasions even had my mom blow dry her own hair. My mom finally stopped going to her because she felt like she wasn’t having a good experience with her. She started having me do her hair instead when I started cosmetology school.
I need to find a new salon. The one I was going to had one great stylist who moved but suggested somebody else. The next person was great but a few years later also moved suggested somebody but by my next appointment she had left. Tried random person showed her front side and back views of cut past shoulders, she turned me and I wound up with short pixie. I went to the manager who said but it looks cute on you and nothing she could do about it
I have been doing my own hair this year. I am thinking about some braids soon
I've had issues in the past where I've had a stylist do a phenomenal job on my cut so I overtipped and then they just stopped cutting my hair well.
Your advice is the best! ❤️
I have felt this way about restaurants and other businesses. This is sadly also how many businesses purposely drop clients. Shame.
My mom really liked her previous hairstylist. She was really comfortable and friendly with my mom but she wouldn't always listen to what she wanted. My mom would say that she didn't want layers in her hair but her hairstylist would always put layers in her hair anyways. 😂
I like the comment about becoming too familiar with the client. I'm changing my stylist after many years because of this friend attitude. Plus she doesn't wash hair anymore. I have to wash it before I go to get it cut - really? This stylist also stopped asking if I like it, just cut spray see you next time. It is amazing that you don't get your hair washed when getting it cut etc. I'm ranting, sorry.
Love the new camera...
The main problem for me as a client is that hair services are super expensive, and therefore, there is no justification for a stylist to do a poor job in any possible way. I know people aren’t perfect but still it is a luxury to not provide a good service.
I was switching hair stylists often cause I wasn’t treated the same every time, from not getting a good job on my hair to not even be charge the same (usually more and more money every time), and honestly, money doesn’t grow on trees for me and I have to work my ass off for every penny I make so it’s extremely disrespectful to get a bad service.
The other day I got the same highlights as usual but this time somehow I got less highlights, so we were done in half of the usual time and they were brassier, and I didn’t get a hair cut cause the stylist have done one recently, and somehow it was $20 more than usual. I was so mad that I stopped bleaching my hair after that and went back to my medium brown hair so I didn’t have to go and find a new stylist.
And that’s the story of my life with every stylist. I just now do my color at home which is super easy for me to do myself with a medium brown color, and ask a friend to do a blunt haircut to my ends. I just simplified my hair to the minimum so I don’t have to deal with overpriced bullshit. It is refreshing to watch this channel and dream about what could have been though, LoL.
At my recent appointment I specifically asked my stylist for the $ piece during the consultation and she said okay ya cool And at the end after styling me she said “ya I haven’t fully committed to the money piece and I also left you very rooty for a low maintenance since you’re pregnant.” 3 weeks after my appointment I’m already on a hunt for a new stylist to fix my hair.
How frequently does a client have to come in for you to remember things about them and their hair? Or details they told you about themselves in previous appointments? I went to someone for about 2 years (cut every 12 weeks) before she moved salons, but I always figured she sees so many people daily so I wouldn't expect her to remember.
At lots of salons they take notes on your hair and keep them on file. So they probably know/remember lots about your hair. And as far as your personal life. I’d say they probably remember a lot maybe not details. But that maybe you have kids. Or what industry you work in or bigger things like that:)
So my husband kept pushing me to go to his hairstylist so one day I picked him up from the salon and asked if I could book an appointment. She what day I could come in I said it has to be a Saturday I work M-F 8-5 and hour out of town. Her response was “I reserve my Saturdays for my regulars, so I don’t have any Saturday appointments available.” I was so peeved! I thought this was maybe not rude but disrespectful and a little unprofessional. Do you have thoughts on this as a professional cosmetologist. My opinion solely as a customer/client that if you have a potential client wanting to make an appointment you should make an appointment available for them when they are available. Maybe she couldn’t see me that Saturday but what about the next? Or even in 2 weeks? I would be more than happy to wait. Needless to say she has never worked on my hair, and I now see a stylist who I will never leave I waited all through quarantine and her maternity leave for her.
Usually that's code for "I don't want to take any new clients" I wouldn't take it personally. I think the stylist is basically on a schedule and routine & probably not wanting to change anything in her routine.
Girl, I LOVE your content.
You are so incredibly beautiful and entertaining! Love all your videos.
I tell my clients, it won't make me upset or hurt my feelings if you tell me what you don't like. It's when you DONT tell me that hurts my feelings and upsets me. Because I want you to one feel comfortable talking to me, two I want you to be happy when you leave my chair, and three if I think you like it and you don't, I won't learn from my own mistakes. We gotta communicate. Trust me, I won't yell at you! Lol!😂
I do tattoos and it’s a very similar dynamic.
I have been going to my stylist for years. She has become extremely expensive, No longer listens to what I want and has no respect for my time. Just recently she used a product on my hair that I have not used before without asking me. It weighed my hair down so bad and made it feel greasy. When she was styling it my hair wouldn't even hold because of the greasy product. I said to her my hair feels so heavy and greasy I don't like this. She said well you wont have to put product in your hair for the next day our too. I paid so much money and was sad and disappointed. At one point she was out for a few weeks because she hurt her hand. I went to a different salon to get my hair done and was really happy. When I went back to her she was questioning me on weather I did my hair at home myself and wanted to know why I did not use the stylist within her salon that she recommended. It made me feel uncomfortable. I want to switch to the new salon I tried but don't know how to go about it.
You look so pretty here🥺
I have to say I don't fall into those bad habits after 30 years of doing hair. One thing that bothers me is when someone says do the exact same thing. We are not robots nothing is perfect. The only thing you can do is stay consistent in your work.
I never get the hair style I ask for. Instead I pay some heavy bucks for a freaking straight cut which I can do myself at home. Damn! This happens every single time in every salon I've been to. I'm not getting my hair done in a salon anymore. They could've just said they can't get that hairstyle done if they don't know how to do it at all!!!!
We as stylist we need to always treat clients like is their first time always.