You didn't show installing the remineralizing filter. It's a very important step because if the water is just going through the 3 RO filters and not a remineralizing filter then all of the good minerals are being stripped from the water too. If you get this system, please install the remineralizing filter too. It connects to the blue line before the actual water is dispensed.
Hi! Thanks for reaching out. The models of RO shown in this video (GXRQ18NBN & GNRQ18NBN) do not have a remineralization filter. Model GXRV40TBN is currently the only system with that filter. If you have other questions, feel free to ask! -MS
I had this osmosis for about 3-4 months and after two months it stopped working. Water is not flowing out from the faucet. Followed the instructions for the setup, and it worked at first but after two months it just completely stopped working, don’t know why, pretty frustrating since the water here is not great.
I've had my system for a little over a year and the light indicator has yet to come on alerting me to change the filters. Any recommendations? Thank you
Hello. We certainly understand your concern over that, and we’re glad to look into this issue. Can you please clarify the model number of your particular system? That information would be helpful as we review. We look forward to hearing from you again, so we can assist. All the best. -SG
Hello-We would like to help look into your question for you. Could you please send us a private message on here or any of our social media channels with the model system that you have, so we can research this? We look forward to hearing back from you. Sincerely-DM
We definitely share your concern and would like to know a little more. Do you mind sending us a PM/DM on our Facebook or Instagram page with your model and serial number? If you need help locating your model please see the link here spklr.io/6054qH66.
Hi Joel, Thanks for reaching out. Sorry to hear about the issues you've had with your Reverse Osmosis Filtration System leaking at your air gap, We're sure that's been frustrating to deal with. We'd recommend taking a look at the following article to see if it helps: products.geappliances.com/appliance/gea-support-search-content?contentId=23213 Hope this is helpful! Know that we're here should you have other questions or concerns. -MS
Quick question I have installed the system following the video. I’ve also installed a Ice Maker system. The RO system, seems to not be pressurized. The faucet pours water, then the water pressure drastically drops and it only dips water out. The tank doesn’t seem to be gaining water either. Any suggestions, I have the valve opened so I know water so be going through the system
What about the purge process? Im the manual it says it is part of the installation. It seems pretty negligent to leave that part out of the installation video.
Hello, we're sorry to hear that the video did not meet your expectations. The video is meant to provide an overview of the installation process, but it should not replace, modify, or change what it highlighted in the installation instructions. The installation instructions and manual will always be more thorough, and your best point of reference. Take care. - PM
We definitely share your concern and would like to know a little more. Do you mind sending us a PM/DM with the model and serial number of your appliance? We'd like to see what we can do to help. Sincerely-DM
Hi Tay, We appreciate you letting us know what you'd like to see in the future. While we don't have an installation video for that model, you can take a look at the installation instructions, here: spklr.io/6050mBy4 If you have other questions, feel free to ask. -MS
I just installed a reverse osmosis, how do you buy the piece that connects to the ice maker, but the piece that connects the ice maker is really small, what piece do I use? How do I buy that part?
Hey there, Thanks for reaching out. Can you let us know the model number of your reverse osmosis system please? We'll be happy to help out. Thanks. -MH
What about disinfecting the tank , I saw in some videos you had to use the dropper and put 4ml of bleach inside of the yellow tube , BEFORE connecting it to the tank but the dropper nor that part was in this video , also you have to let water pressurize for 24h and that wasn’t in the video either , I don’t get it are those steps optional ? And it also says that if you install this system wrong it voids the warranty but this installation video is leading in that direction if those steps I stated are necessary, can someone please help me I don’t want to mess up the installation
HI there. It truly depends on the model that you have. Please follow the instructions in your Use and Care manual as they are the best tool to properly install your specific model. If you have questions on your specific model, we're here to help. Please send us a private message on any of our social media platforms with your model/serial numbers and we'll be happy to further investigate on your behalf. Thanks! -AT
@@geappliances thank you so much , I just finished the installation yesterday I’m currently letting the water sanitize for its 24h period. I love this product , and all of the other products , my refrigerator is g.e also and I’m a Electrican and a lot of the material I use is G.E as well such as circuit breakers. Thank you guys for all your contributions to society im forever grateful I love the company and this water filter is another huge reason to. I was just confused about the sanitation part yesterday but I did it better to be safe than sorry ahahah love you guys !
Hello again. We're so glad to hear that you were able to complete installation! It's so wonderful to hear that you're enjoying your other GE products and that you're a loyal customer to our brand. If you have any questions, please don't hesitate to reach out. Thanks! -AT
How often should the system be purged and how often sanitized? What does purge do, and if not purged after changing filters does that mean you’re drinking stuff you shouldn’t be drinking because it hasn’t been flushed out?
Hello- We are happy to help! Sanitizing the system is recommended immediately after installation or after servicing any inner parts. Purging the system is needed so that your water won't spurt out in other parts of your home. If the system isn't properly purged the water may not be safe to drink. Note: The purging process is over when you can’t smell the odor of bleach anymore. In both cases, you can use the water as soon as it starts flowing through the system again. If you have any other questions, please feel free to reach out to Innovations Team at 1-800-952-5039 and select option 1. We hope this helps! JW
@@geappliances what does “after servicing any inner parts” mean? Is replacing the filters and membrane “replacing in ear parts” so it needs to be sanitized after that? And what about purging? Does it need to be purged of filters are replaced and it’s not sanitized? Why in your videos of replacing filters does it never mention purging and sanitizing??
I love this system I've had it for about 3 years now my only issue that I can't seem to get rid of is getting rid of the air bubbles in the water I've tried tilting the RO system I don't know any new suggestions would be very much appreciated
Hello there, Marc. Thanks for reaching out about your RO filtration system. It's nice to hear that you love it, but we do apologize for the trouble you're having getting rid of air bubbles. We would be glad to help in any way we can. Would you mind providing the model number, please? -MJ
@@geappliances GXRQ18NBN I have already tried leaning it on an angle the standard method of getting rid of the air bubbles by turning off the water and letting it run until there's no more air bubbles I've tried that method any other methods would be greatly appreciated any and all please
Hi Kiran, Thanks for checking! We took a look at model GXRM10RBL and its installation instructions, which you can see here: products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-50237-2%20FD_HiRes.pdf&_ga=2.233314971.46340076.1648563866-2093958957.1648563866 You would need to sanitize the unit after installation and after servicing inner parts, including replacement of prefilter, postfilter and the Reverse Osmosis cartridge. Page 10 provide more information on how to get started sanitizing your unit before properly using it. Hope this helps! -MS
Hi there, Thanks for letting us know. We did want to mention that these tanks come pre-pressurized from the factory and must be serviced or adjusted by Authorized Servicers only, as stated on the tank itself. We are unable to provide the tank pressure information. -MS
Hi there, Thanks for reaching out. Sorry to hear about the difficulties that you've had with your new Reverse Osmosis Filtration System. We can understand how that'd be frustrating. Take a look at the following article to see if it helps matters: products.geappliances.com/appliance/gea-support-search-content?contentId=20999&_ga=2.193614509.1659825285.1644848053-2115960750.1644356528 If you continue to have issues, you may want to reach out to your dealer to inquire about a possible exchange. If they're unable to assist, you can take a look at the warranty details in your Use and Care manual for next steps. We do hope this is helpful for you! Best wishes. -MS
Hellu Vu, we are sorry to hear that you would not recommend our Reverse Osmosis system. If your unit at home is not working as expected, please send us a private message on Facebook or Instagram with your full model and serial number so we can look into this concern. All the best. - PM
This is a 100% piece of crap. After less than 2 years mine lost all pressure, water tasted funny after replacing filters and I spent hours and hours and hours and hours trying to figure out the problem. GE was no help to me imo. The woman in the phone is useless at helping me.
We are sorry to hear that you had to experience this situation with your unit. We know that this is not ideal, and we want to learn more about this concern. Would you mind private messaging us with your full model and serial numbers, alongside your service confirmation numbers and any existing case numbers, so we can look into this situation? We look forward to hearing from you. Sincerely-DM
Hello-If you can't PM us on UA-cam you can PM us on any of our other social media pages (X, Instagram, Facebook) if that's easier for you. We look forward to hearing from you. Sincerely-DM
Hello Ankit, we are so sorry for these leaking and noise issues with your new Reverse Osmosis Water Filtration System. We want to offer these troubleshooting tips: products.geappliances.com/appliance/gea-support-search-content?contentId=23213 We hope this helps and let us know if you have any additional questions or concerns. Enjoy your day! -SF
Hi Joseph, and thanks for your interest in our reverse osmosis filtration system! This system (models GXRQ18NBN and GNRQ18NBN) is designed with a triple-stage filtration process that reduces 95 impurities from your drinking water, including lead. The system is certified by NSF/ANSI to meet the highest quality control standards. We’re confident the filter produces the highest possible quality water. We hope this information is helpful. If you have any other questions or concerns we’re always glad to assist, here or over social media. All the best! -SG
You didn't show installing the remineralizing filter.
It's a very important step because if the water is just going through the 3 RO filters and not a remineralizing filter then all of the good minerals are being stripped from the water too.
If you get this system, please install the remineralizing filter too. It connects to the blue line before the actual water is dispensed.
Hi!
Thanks for reaching out. The models of RO shown in this video (GXRQ18NBN & GNRQ18NBN) do not have a remineralization filter. Model GXRV40TBN is currently the only system with that filter.
If you have other questions, feel free to ask! -MS
Instructions on how to replace remineralizing filter?
I had this osmosis for about 3-4 months and after two months it stopped working. Water is not flowing out from the faucet. Followed the instructions for the setup, and it worked at first but after two months it just completely stopped working, don’t know why, pretty frustrating since the water here is not great.
You probably just have a screen clogged from debris in your waterline
I've had my system for a little over a year and the light indicator has yet to come on alerting me to change the filters. Any recommendations? Thank you
Hello. We certainly understand your concern over that, and we’re glad to look into this issue. Can you please clarify the model number of your particular system? That information would be helpful as we review.
We look forward to hearing from you again, so we can assist. All the best. -SG
bro ignored the owner of the system, yikes.
I have 1 sink with garbage disposal. Where do I connect the (black) drain hose ???
Hello-We would like to help look into your question for you. Could you please send us a private message on here or any of our social media channels with the model system that you have, so we can research this? We look forward to hearing back from you. Sincerely-DM
Flash red , then changed new filters still flash red how to do that
I followed all tge steps and tgere is no water coning in the faucet yet please help
We definitely share your concern and would like to know a little more. Do you mind sending us a PM/DM on our Facebook or Instagram page with your model and serial number? If you need help locating your model please see the link here spklr.io/6054qH66.
Tank won’t fill at all
Never had since I installed it … wasting water continuously. Tested everything under the sun
It's constantly leaking from the air gap behind the drinking faucet
Hi Joel,
Thanks for reaching out. Sorry to hear about the issues you've had with your Reverse Osmosis Filtration System leaking at your air gap, We're sure that's been frustrating to deal with.
We'd recommend taking a look at the following article to see if it helps: products.geappliances.com/appliance/gea-support-search-content?contentId=23213
Hope this is helpful! Know that we're here should you have other questions or concerns. -MS
Check the drain tube make it straight to the drain pipe ,avoid crumbling the tube ,cut the Leftover
The drain tube is plugged
Quick question I have installed the system following the video. I’ve also installed a Ice Maker system. The RO system, seems to not be pressurized. The faucet pours water, then the water pressure drastically drops and it only dips water out. The tank doesn’t seem to be gaining water either. Any suggestions, I have the valve opened so I know water so be going through the system
Hello Victor. Thanks for reaching out. In order for us to best assist, can you please send the model number? We hope to hear from you soon. -AT
What about the purge process? Im the manual it says it is part of the installation. It seems pretty negligent to leave that part out of the installation video.
Hello, we're sorry to hear that the video did not meet your expectations.
The video is meant to provide an overview of the installation process, but it should not replace, modify, or change what it highlighted in the installation instructions.
The installation instructions and manual will always be more thorough, and your best point of reference.
Take care. - PM
Mine is brand new and is leaking due to the cheap connectors. Any ideas??
We definitely share your concern and would like to know a little more. Do you mind sending us a PM/DM with the model and serial number of your appliance? We'd like to see what we can do to help. Sincerely-DM
I wish you made a video for GXRV40TBN
Hi Tay,
We appreciate you letting us know what you'd like to see in the future. While we don't have an installation video for that model, you can take a look at the installation instructions, here: spklr.io/6050mBy4
If you have other questions, feel free to ask. -MS
I just installed a reverse osmosis, how do you buy the piece that connects to the ice maker, but the piece that connects the ice maker is really small, what piece do I use? How do I buy that part?
Hey there,
Thanks for reaching out. Can you let us know the model number of your reverse osmosis system please? We'll be happy to help out. Thanks. -MH
@@geappliances thank you so much for your response but we got people from Home Depot to help us out, and now everything works fine, thank you!
Wonderful to hear! Thanks, Carolina. Enjoy your filtered ice! - JB
What about disinfecting the tank , I saw in some videos you had to use the dropper and put 4ml of bleach inside of the yellow tube , BEFORE connecting it to the tank but the dropper nor that part was in this video , also you have to let water pressurize for 24h and that wasn’t in the video either , I don’t get it are those steps optional ? And it also says that if you install this system wrong it voids the warranty but this installation video is leading in that direction if those steps I stated are necessary, can someone please help me I don’t want to mess up the installation
HI there. It truly depends on the model that you have. Please follow the instructions in your Use and Care manual as they are the best tool to properly install your specific model. If you have questions on your specific model, we're here to help. Please send us a private message on any of our social media platforms with your model/serial numbers and we'll be happy to further investigate on your behalf. Thanks! -AT
@@geappliances thank you so much , I just finished the installation yesterday I’m currently letting the water sanitize for its 24h period. I love this product , and all of the other products , my refrigerator is g.e also and I’m a Electrican and a lot of the material I use is G.E as well such as circuit breakers. Thank you guys for all your contributions to society im forever grateful I love the company and this water filter is another huge reason to. I was just confused about the sanitation part yesterday but I did it better to be safe than sorry ahahah love you guys !
Hello again. We're so glad to hear that you were able to complete installation! It's so wonderful to hear that you're enjoying your other GE products and that you're a loyal customer to our brand. If you have any questions, please don't hesitate to reach out. Thanks! -AT
How often should the system be purged and how often sanitized? What does purge do, and if not purged after changing filters does that mean you’re drinking stuff you shouldn’t be drinking because it hasn’t been flushed out?
Hello- We are happy to help! Sanitizing the system is recommended immediately after installation or after servicing any inner parts. Purging the system is needed so that your water won't spurt out in other parts of your home. If the system isn't properly purged the water may not be safe to drink. Note: The purging process is over when you can’t smell the odor of bleach anymore. In both cases, you can use the water as soon as it starts flowing through the system again. If you have any other questions, please feel free to reach out to Innovations Team at 1-800-952-5039 and select option 1. We hope this helps! JW
@@geappliances what does “after servicing any inner parts” mean? Is replacing the filters and membrane “replacing in ear parts” so it needs to be sanitized after that? And what about purging? Does it need to be purged of filters are replaced and it’s not sanitized? Why in your videos of replacing filters does it never mention purging and sanitizing??
I love this system I've had it for about 3 years now my only issue that I can't seem to get rid of is getting rid of the air bubbles in the water I've tried tilting the RO system I don't know any new suggestions would be very much appreciated
Hello there, Marc. Thanks for reaching out about your RO filtration system. It's nice to hear that you love it, but we do apologize for the trouble you're having getting rid of air bubbles. We would be glad to help in any way we can. Would you mind providing the model number, please? -MJ
@@geappliances GXRQ18NBN
@@geappliances GXRQ18NBN I have already tried leaning it on an angle the standard method of getting rid of the air bubbles by turning off the water and letting it run until there's no more air bubbles I've tried that method any other methods would be greatly appreciated any and all please
How much gallons of water needs to be flushed before start using to drink ?
Hi Kiran,
Thanks for checking! We took a look at model GXRM10RBL and its installation instructions, which you can see here: products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-50237-2%20FD_HiRes.pdf&_ga=2.233314971.46340076.1648563866-2093958957.1648563866
You would need to sanitize the unit after installation and after servicing inner
parts, including replacement of prefilter, postfilter
and the Reverse Osmosis cartridge. Page 10 provide more information on how to get started sanitizing your unit before properly using it.
Hope this helps! -MS
Wish you could of told us how to pressurize the tank. So we wouldn't have to do all that reading in front of our customers
Hi there,
Thanks for letting us know. We did want to mention that these tanks come pre-pressurized from the factory and must be serviced or adjusted by Authorized Servicers only, as stated on the tank itself. We are unable to provide the tank pressure information. -MS
This has to be the worst pro demo from a manufacturer I've ever seen
water flow is very low after installing new system, even after 24 hour flush, still a trickle coming through.
Hi there,
Thanks for reaching out. Sorry to hear about the difficulties that you've had with your new Reverse Osmosis Filtration System. We can understand how that'd be frustrating.
Take a look at the following article to see if it helps matters: products.geappliances.com/appliance/gea-support-search-content?contentId=20999&_ga=2.193614509.1659825285.1644848053-2115960750.1644356528
If you continue to have issues, you may want to reach out to your dealer to inquire about a possible exchange. If they're unable to assist, you can take a look at the warranty details in your Use and Care manual for next steps.
We do hope this is helpful for you!
Best wishes. -MS
This not complete video, I think you guys can make better video than this, please don’t be lazy
Don’t buy this.
Hellu Vu, we are sorry to hear that you would not recommend our Reverse Osmosis system.
If your unit at home is not working as expected, please send us a private message on Facebook or Instagram with your full model and serial number so we can look into this concern.
All the best. - PM
This is a 100% piece of crap. After less than 2 years mine lost all pressure, water tasted funny after replacing filters and I spent hours and hours and hours and hours trying to figure out the problem. GE was no help to me imo. The woman in the phone is useless at helping me.
We are sorry to hear that you had to experience this situation with your unit. We know that this is not ideal, and we want to learn more about this concern. Would you mind private messaging us with your full model and serial numbers, alongside your service confirmation numbers and any existing case numbers, so we can look into this situation? We look forward to hearing from you. Sincerely-DM
@@geapplianceshow do I private message you? UA-cam doesn’t have private messaging.
Hello-If you can't PM us on UA-cam you can PM us on any of our other social media pages (X, Instagram, Facebook) if that's easier for you. We look forward to hearing from you. Sincerely-DM
Worst filter ever, making a noise from faucet and leaking.
Hello Ankit, we are so sorry for these leaking and noise issues with your new Reverse Osmosis Water Filtration System. We want to offer these troubleshooting tips:
products.geappliances.com/appliance/gea-support-search-content?contentId=23213
We hope this helps and let us know if you have any additional questions or concerns. Enjoy your day! -SF
Hey guys is this better than bottled water?
Hi Joseph, and thanks for your interest in our reverse osmosis filtration system! This system (models GXRQ18NBN and GNRQ18NBN) is designed with a triple-stage filtration process that reduces 95 impurities from your drinking water, including lead. The system is certified by NSF/ANSI to meet the highest quality control standards. We’re confident the filter produces the highest possible quality water.
We hope this information is helpful. If you have any other questions or concerns we’re always glad to assist, here or over social media. All the best! -SG