How miscommunication happens (and how to avoid it) - Katherine Hampsten

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  • Опубліковано 21 лют 2016
  • Explore why miscommunication occurs so frequently, and how you can minimize frustration while expressing yourself better.
    --
    Have you ever talked with a friend about a problem, only to realize that he just doesn’t seem to grasp why the issue is so important to you? Have you ever presented an idea to a group, and it’s met with utter confusion? What’s going on here? Katherine Hampsten describes why miscommunication occurs so frequently, and how we can minimize frustration while expressing ourselves better.
    Lesson by Katherine Hampsten, animation by Andrew Foerster.
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КОМЕНТАРІ • 491

  • @rollingthrees
    @rollingthrees 7 років тому +820

    How to avoid misscommunication
    1. passive hearing and active listening are not the same
    2. listen with your eyes, ears, and guts
    3.take time to understand as you try to be understood
    4. be aware of your own perceptional filters

  • @AECommonThread2137
    @AECommonThread2137 2 роки тому +19

    I think about this every day. I like to believe I have great understanding and communication skills to make sure what is being said is understood and spoken as clear as possible. I also do not let my biases get in the way of objectivity.

  • @jerwilliamsmith
    @jerwilliamsmith 8 років тому +36

    Whoever did the ADR and animations on this video is the real MVP. These little characters are hilarious.

  • @EugeneKhutoryansky
    @EugeneKhutoryansky 8 років тому +573

    Let's see if anyone misunderstands the meaning of this video. After all, they weren't able to provide feedback as the video was being developed.

    • @videogyar2
      @videogyar2 8 років тому +46

      +Physics Videos by Eugene Khutoryansky U wat m8? U wanna fight me? I'll reck u!

    • @Maxander2001
      @Maxander2001 8 років тому +3

      +Physics Videos by Eugene Khutoryansky There will always be people misunderstanding, even if they could have provided a lot of feedback. Anyone includes the 1-2% of the human population who are blessed with really interesting illnesses, even. Enough of a tangential approach will do the trick. ;)

    • @nimaxx
      @nimaxx 8 років тому +1

      +Physics Videos by Eugene Khutoryansky thank u, i forget my cow today.

    • @MonkeyspankO
      @MonkeyspankO 8 років тому +1

      +Physics Videos by Eugene Khutoryansky I like these vids, but the graphics are distracting and unnecessary. Plus, i think they could put out more often, if they put less time into the animation. just saying...

    • @MegaBabyRawr
      @MegaBabyRawr 8 років тому

      I didn't know you watched these :)

  • @noravilleneuve3005
    @noravilleneuve3005 7 років тому +39

    I think it's also important to define our terms while we are talking about a certain subject to avoid miscommunication. If you talk and debate with a friend about freedom, you have a certain opinion about it and your friend have a different one, but you never seem to get along or to understand what the other means, the good questions to ask may be: what does freedom means to you? Do we have the same definition of it? Most of the time, our personal definitions may differ a bit, but it's enough to completely misunderstand the other. Defining words in the beginning of a conversation can save lots of time debating for nothing!

  • @SafadosAteus
    @SafadosAteus 8 років тому +20

    The animations on this video, plus the FX, are so great! I loved it!

  • @physioweng
    @physioweng 8 років тому +6

    Most of the video portrays how we miscommunicate than how we stop doing so. I don't think this will solve the usual miscommunications that is inevitable in our daily lives, sometimes even listening with the "gut" may lead to "overthinking/misinterpretation". But I thumbed up for the adorable animation (the characters inside are really lovely)!

  • @TheOswald42
    @TheOswald42 8 років тому +181

    that is why, silence is golden...
    avoid unnecessary talking...

    • @manikshamik
      @manikshamik 7 років тому +1

      Well said

    • @monicarecabarren950
      @monicarecabarren950 6 років тому +5

      I have seen this video many times and still have issues communicating with people.

    • @andrjuska9556
      @andrjuska9556 5 років тому +19

      If silence is _gold,_
      then knowing what to say and when to say it to a certain person is _platinum._

    • @loganturner79
      @loganturner79 4 роки тому +2

      Introvert is golden

    • @benurm2390
      @benurm2390 4 роки тому

      ...and play while someone is talking to you, right?

  • @galinka2102
    @galinka2102 2 місяці тому

    In a world bustling with voices and noise, the art of truly listening has become rare. Many of us listen but fail to genuinely hear, leading to widespread miscommunication. This barrier significantly hinders our collective ability to live in harmony. To bridge the gaps between us and foster understanding, it is essential to learn not just to listen, but to hear- to truly comprehend and appreciate others' perspectives. This lesson is vital for fostering a more connected and empathetic world.
    Thank you for the video.

  • @zarinaro
    @zarinaro 8 років тому +55

    I love this! So concise, yet informative. And the animations do a phenomenal job of exemplifying what the voice over is saying in a simple, complementary way! I love these videos. Thank you for the informative content!

  • @NAJMYNex
    @NAJMYNex 8 років тому +112

    The sound effects and art style in this video is so funny xD

  • @h0rysheet
    @h0rysheet 8 років тому

    this is such a timely reminder, esp. the last point on perspectives. thank u!

  • @Bunny-pb6dl
    @Bunny-pb6dl 8 років тому +7

    I love your videos. You explain the stuff so well

  • @mja91352
    @mja91352 2 роки тому +15

    Best way to avoid miscommunication is to speak with precision and clarity to people capable of comprehension.

  • @codydeegan5915
    @codydeegan5915 7 років тому +6

    Communication plays a critical role in business. That is why as much as in a business setting mitigating causes of miscommunication is a must because it could have a fatal blow especially if it is a decision to be executed for the company.

  • @doctorcommonsense2364
    @doctorcommonsense2364 8 років тому +1

    We can see this world around us and other people just through own mind. "Everyone see only self". But when we try to overcome our aloofness we can reduce misunderstandings!

  • @sorrygod5649
    @sorrygod5649 8 років тому +4

    Honestly, sometimes i think this channel understands me more than i understand myself.

  • @surkewrasoul4711
    @surkewrasoul4711 2 роки тому +13

    Very informative, actually misunderstanding can cause lot's of problem and not just problems but things that could have been a solution to things that we had always dreamt of or wished for.. so I have found it to be useful to say to people things like, I respectfully disagree or I respectfully decline this offer... that way they dont feel humilliated but at the same time you dont mess up the relationship,, bussiness partner or even a stranger.. I suppose not everybody would see that anyways , and that is understandable ..if that became the case.. it's best to just walk away from it or them

  • @navnoorsingh8792
    @navnoorsingh8792 7 років тому +33

    Every one in the world needs to learn this lesson. Miscommunication is the thing that hinders our ability to coexist. Back here in my country India many people need to learn this to understand each others' perspectives.If every body does so I think that religious hatred can be minimized.

    • @rajattiwari6076
      @rajattiwari6076 7 років тому +3

      absolutely... trying to be in the other persons shoes and the percieving the situation is the best way to avoid miscommunication.

    • @Chris-sch
      @Chris-sch 7 років тому +1

      Navnoor Singh I agree if everyone cared to listen we would live such a better life

  • @deekshaaggarwal3245
    @deekshaaggarwal3245 8 років тому +7

    Very nicely interpreted ,explained and presented! Found it helpful

  • @TrishaNT-yc7kv
    @TrishaNT-yc7kv 9 місяців тому +1

    This was informative and easy to understand! Appreciated the animations explained the content, also liked the symbolisms and tips. They were very helpful! :)

  • @elmuroasciende
    @elmuroasciende 7 років тому

    Wow, thank you so much, the example worths millions of words👍🏻👏🏻👏🏻👏🏻👏🏻👏🏻

  • @user-fq5tl2zj1d
    @user-fq5tl2zj1d 9 місяців тому

    I found the video very educational and it really explained properly how miscommunication happens as well as the animation portrayed in the video was explicit.

  • @prof.einsteindarcy3951
    @prof.einsteindarcy3951 8 років тому +12

    I love the narrator! Everytime I click on a TedEd video, I also hope to hear his voice. And when I do, I can't help but smile:)

  • @PranjalSingh
    @PranjalSingh 3 роки тому

    Yep, gold mine right here. TED-Ed is such a great resource.

  • @mschoi0134
    @mschoi0134 5 років тому +1

    Good to reflect my own communication style. And it's the opportunity to be aware of my personal perceptional filters. Do not assume from your own perception and take time to understand as you try to be understood.

  • @colaarc_
    @colaarc_ 9 місяців тому

    This is really insightful, thank you so much! ❤

  • @harshitagrawal9211
    @harshitagrawal9211 5 років тому +1

    One of the best lessons by Ted-Ed.

  • @mureashk
    @mureashk 3 роки тому

    Whoever was behind the graphics and animation, kudos!!!

  • @mambuayz
    @mambuayz 8 років тому

    This channel and Crash course channel are the best channel to learn many things for free. Love this age we live in, which is Information Age.

  • @ryanfrizzell736
    @ryanfrizzell736 Рік тому

    Thank you for the information. This improves my communication.

  • @megamastah
    @megamastah 8 років тому

    Gorgeous graphic design. Kudos to Andrew Foerster.

  • @KedraIrke
    @KedraIrke 8 років тому +25

    There's a game my husband and I like to play between us. It's called "twist my words in the worst possible way". Honestly, it's amazing how easy it is to turn one thing (even if it's a direct statement) into something completely opposite.
    P. S. We never take the twisted meanings seriously. This is not a way to turn arguments and it's a dirty trick that shouldn't be used by anyone. Ask questions before assuming is a golden rule.

  • @Jenavee26
    @Jenavee26 2 роки тому

    That last point is helpful to me. Thank you!

  • @kenbobca
    @kenbobca 8 років тому

    Words to live by for Everyone. Thank you.

  • @ryanfrizzell736
    @ryanfrizzell736 Рік тому +1

    Sweet! With this I’ll be involved in less miscommunications and people that I communicate with better understand me the first time around.

  • @markc5960
    @markc5960 10 місяців тому +2

    The message communicated by this video is extremely simplistic and leaves out something very important in this day and age: (and even when it was posted 7 years ago) Online media literacy. Is it MAYBE possible that SOME of this post Covid polarization has something to do with the fact that it's all done online? So it's not just "beyond words" but beyond the platform, and you know almost nobody is going to ever meet in person to straighten anything out. Of course, the tendency to pay attention to ones own side and not seriously consider the perspective of the other to any significant extent doesn't help, neither do psychological/psychiatric issues either known or unknown/ignored/not understood. All these people convinced they know who the enemy is and some joe schmoe rando online is another one of them would be comical if it wasn't so sad and causing a ton of chaos in the world. This even happens to people who know each other in person, but the fact the problematic communications happen online is completely ignored and it's all about the person, and they never learn a single thing about the dynamics of the communication. Personal blame rather than exploring what went wrong in the process, always.

  • @doubletoned5772
    @doubletoned5772 8 років тому

    There couldn't be a better channel than this.

  • @Yulizie
    @Yulizie 2 роки тому +2

    The animated illustrations are amazing 😍

  • @BobF510
    @BobF510 7 місяців тому

    Superb work on this material. It's reminiscent of a book I read that fundamentally changed me. "The Art of Saying No: Mastering Boundaries for a Fulfilling Life" by Samuel Dawn

  • @studentnursesaima5836
    @studentnursesaima5836 3 роки тому

    For my uni work- very insightful and will use this in nursing practice

  • @elijahmubianamubz9855
    @elijahmubianamubz9855 6 років тому

    it makes a lot of sense and it has been very helpful

  • @c0ldNcl34r
    @c0ldNcl34r 8 років тому +103

    What we have here, is a failure to communicate

    • @KhaledAlfaris
      @KhaledAlfaris 8 років тому +3

      +CTalk I love that movie!

    • @hkanything
      @hkanything 8 років тому

      +Khaled Alfaris The weather is great today!

    • @vish2441139gan
      @vish2441139gan 8 років тому +1

      That's from a movie?
      I had only heard it in a GnR song.

    • @Firex64
      @Firex64 8 років тому +2

      +CTalk Some men you just can't reach ...

  • @G_G251
    @G_G251 8 років тому +209

    A more fitting title for the video would have been "Why does miscommunication occur?"
    Up until 3:18 there's nothing about "How to avoid miscommunication". That leaves only one minute of the video that is about the actual subject, and it's too condensed to actually say anything meaningful and useful.

    • @morningmadera
      @morningmadera 8 років тому +12

      +Goodguy001
      you have just described UA-cam :))

    • @danielav9905
      @danielav9905 8 років тому +54

      +Goodguy001 Well, in order to prevent miscommunication, you first have to realize why does it even occur in the first place, right?

    • @Maxander2001
      @Maxander2001 8 років тому +2

      +RoastedUnicorn Agree!

    • @Red-sk5op
      @Red-sk5op 8 років тому +5

      +RoastedUnicorn what if you where to buy a game with 24 hours content, but it had a tutorial 22 hours long.

    • @LukaszekTheBest
      @LukaszekTheBest 8 років тому +8

      +Goodguy001 Why should we avoid miscomunication without understanding what miscomunication is?
      I understand 3/4 of the video is not about avoiding it but it is as easy as it was said. Just focus what other person says and you will (look like you) understand other people. That would be another reason why they added such big intro for that topic.

  • @VariantAEC
    @VariantAEC 8 років тому +5

    There is still no set curriculum for teaching English in the US nevermind other languages. Most younger people are apparently taught that definitions of words are up for interpretation. This only helps compound problems and perpetuates miscommunication among peers with comparable levels of education. Education is important here. Most people will obtain a more complete understanding of their language through educational means. This usually is through schools, but home schooling can be just as effective as long as an individual understands the fundamentals of their language they can shape a more complete knowledge of their language through accurate reading material, demonstrations of words and phrases used in sentences and interactions with other individuals who possess similar levels of knowledge in the same language.
    The bottom line is if we can't stop interpreting language as a subjective means of communication then we can't possibly hope to quell misinterpretation in routine conversations with others.

  • @vothuong1012
    @vothuong1012 8 років тому

    great lesson!

  • @karsim83
    @karsim83 8 років тому

    amazing as always!!

  • @loriefranceschi2590
    @loriefranceschi2590 8 років тому +82

    This happens a lot in discussions of TED videos.

    • @HiAdrian
      @HiAdrian 8 років тому +20

      *+Lorie Franceschi* Oh yeah!? So you think you're better than everyone else, huh? Racist!

    • @loriefranceschi2590
      @loriefranceschi2590 8 років тому +1

      +Adrian Ya! lower than a earthworm is what you are! hahahahahaha good one

    • @sciencepower608
      @sciencepower608 8 років тому

      +Lorie Franceschi you fat bitch get outta here.
      (Joking)

    • @JellybellyWaffles
      @JellybellyWaffles 8 років тому +2

      You're all a bunch of soggy oreos that were left in the milk for too long! (not joking)

    • @YoHoOMirster
      @YoHoOMirster 8 років тому

      +Lorie Franceschi " Insults are bad, you stupid fly!"- Dumbguy Badspeler Noetaininsultier

  • @srinivasnahak3473
    @srinivasnahak3473 4 роки тому

    Amazing message with incredible animation

    • @mirakadri3667
      @mirakadri3667 4 роки тому

      Can u please tell me how does miscomunication happen

  • @ajgrant9975
    @ajgrant9975 8 років тому +8

    One of the problems I have is people will just plain out refuse to look at your point of view. It's really annoying and adds to the rage.

    • @AJ213Probably
      @AJ213Probably 8 років тому

      Sorta like the Republicans and religious people do!

  • @aBigBadWolf
    @aBigBadWolf 8 років тому

    Awesome animations! I chuckled a lot :)

  • @vanessavlogs3185
    @vanessavlogs3185 7 років тому +3

    I imagine communication as devices. Each person has a different receiver of words. And as we throw out our words, each person process them differently

  • @luizcabraldemelo660
    @luizcabraldemelo660 8 років тому +4

    Thank you for the clay metaphor, i really liked it. Also, awesome animation!

    • @1joyeeta
      @1joyeeta 4 роки тому

      Awesome ..... understood

  • @snikitty12345
    @snikitty12345 8 років тому +3

    I feel as if I am the only one who has actually gained useful knowledge from this video, for I have absolutely no skills in understanding others or sharing my thoughts to others trough words.

  • @mr.jceniza
    @mr.jceniza 8 років тому

    perfect analogy!

  • @davidbuschhorn6539
    @davidbuschhorn6539 8 років тому +15

    LOL! The joke at the end is a classic.
    "I see" said the blind man, who picked up his hammer and saw.

  • @richepinca
    @richepinca 2 роки тому +1

    This was very helpful in the party of a spokesperson, whether the receiver of the message could get it or not.✌️🤓

  • @bestofthewebseries5385
    @bestofthewebseries5385 7 років тому

    Well done!

  • @NikhilRamakrishnan1
    @NikhilRamakrishnan1 8 років тому +1

    The voice of the people speaking in the background is just too good.

  • @AnnieLiang1994
    @AnnieLiang1994 8 років тому

    nice,brief introduction to communication models and basic theories

  • @adityathota5158
    @adityathota5158 2 роки тому

    Masterfully said

  • @veronarvaez3659
    @veronarvaez3659 6 місяців тому +1

    1. Reconocer la diferencia entre la escucha pasiva y activa
    2. Escuchar con los ojos, los oídos y también con tu instinto ( la comunicación es más que solo palabras
    3. Tomate tiempo para entender mientras los otros intentan comprenderte
    4. Se consiente de tu propia subjetividad

  • @user-ci2lg1lw5b
    @user-ci2lg1lw5b 3 роки тому +4

    잘못된 의사소통을 줄이기 위해 의사소통의 과정에서 일어나는 일에 대한 기본적인 이해를 해보는 의미있는 시간이 되었습니다. 내가 생각한것보다 의사소통이 복잡하다는것을 배웠습니다. 좋은 시간 감사합니다.

  • @ravinchandra916
    @ravinchandra916 8 років тому

    Great video !

  • @ALXG
    @ALXG 2 роки тому

    This is brilliant ! 🤩

  • @genetiqcii
    @genetiqcii 8 років тому

    i just so love the characters in the film. theyre so cute lol

  • @user-dp4ov4uy9z
    @user-dp4ov4uy9z 4 місяці тому +17

    i hate school

  • @LewugaBenson
    @LewugaBenson 8 років тому

    great video!!

  • @fireraven1533
    @fireraven1533 8 років тому +7

    I love how this video is talking about communication and language, but the characters voices are just jumbled sounds XD

  • @luckyahad
    @luckyahad 8 років тому

    LOVE VIDEOS LIKE THIS ! Keep up the good work ! :) :) :)

  • @LOUISESAGUN
    @LOUISESAGUN Рік тому

    Very interesting and insightful, actually misunderstanding can cause lot's of troubles and not just troubles but things that could have been an answer to things that we had always dreamt of or wished for. I respectfully disagree with it or decline this offer. They won't feel humiliated this way.

  • @cg4unet
    @cg4unet 8 років тому

    wow that is great, thanks for the video,

  • @mikaedisons
    @mikaedisons 4 роки тому

    Muito bom!

  • @annanurjanah9549
    @annanurjanah9549 2 роки тому +3

    Thank you for the illustration. It is really interesting. I would gladly share this to my Communication students at class. :)

  • @rockwilder0
    @rockwilder0 5 років тому +11

    “I have noticed that nothing I have never said ever did me any harm.” - Calvin Coolidge

  • @Ondrix
    @Ondrix 8 років тому +11

    There is one big catch with this...... and it's the fact that being understood requires _all_ parties involved. Even if you follow all of these rules it doesn't matter if the person you're speaking to isn't alao following them.

    • @rebecca_stone
      @rebecca_stone 2 роки тому

      So true. I was thinking the exact same thing!

  • @user-dk3tz5jv4i
    @user-dk3tz5jv4i 12 днів тому

    This is a good video😊

  • @angeazze6667
    @angeazze6667 2 роки тому +1

    😂 I love the characters. so true & really funny

  • @queenpaquibot7840
    @queenpaquibot7840 8 років тому +1

    I did not just enjoy the video, I also learned a lot!

  • @hemalivengurlekar7402
    @hemalivengurlekar7402 2 роки тому

    Very helpful tips to avoid miscommunication

  • @firevid90
    @firevid90 8 років тому +83

    I swear that triangle was voiced by lumpy space princess.

    • @alli.gattors1807
      @alli.gattors1807 8 років тому +1

      totally!

    • @antoniogriffin7135
      @antoniogriffin7135 5 років тому

      HAHAHAHAHAHAH!!!!

    • @nichsa8984
      @nichsa8984 4 роки тому

      @@alli.gattors1807 apes can speak but needed device a futuristic hologram commucation cyborg interface projector

  • @devendrabaskey1
    @devendrabaskey1 7 років тому

    very very informative

  • @benjaminwilde152
    @benjaminwilde152 8 років тому +25

    I think that conversations via text are even more prone to misunderstanding, thus mostly making the UA-cam comment-section a war zone. Too bad.

    • @benjaminwilde152
      @benjaminwilde152 8 років тому +2

      Lady Bumta True. I think for text conversations one must master the ability to say the most in the fewest words. This is a huge downside of texts. I never really find myself able to express everything I have to say, especially when the conversation goes into the political, moral or philosophical side.

    • @benjaminwilde152
      @benjaminwilde152 8 років тому +1

      Lady Bumta Well, really, arguing on youtube comments is useless in general.

    • @carlvonherrlichingen-carto6985
      @carlvonherrlichingen-carto6985 8 років тому

      +Benjamin Wilde
      To pacify this war zone emoticons are invented some time ago. Specifically for lazy folks or people with little writing skills. So some misunderstandings can be attenuated at least.

    • @Ktvanada
      @Ktvanada 5 років тому

      Yeah

  • @nufumalangaviorel
    @nufumalangaviorel 8 років тому +4

    this phenomena is disecated in Ludwig Wittgenstein's "Tractatus logicus-philosophicus". Worth the read

  • @oluchukwuokafor7729
    @oluchukwuokafor7729 8 років тому

    The animations were hilarious!!!

  • @vitorbernardo9789
    @vitorbernardo9789 7 років тому +1

    no wonder I upset people so easily. I rarely look at them and in general give little feedback

  • @louiseb5046
    @louiseb5046 8 років тому

    This is so interesting and taught me a lot but hell it did not do any good for my social anxiety.

  • @tancredimonteleone5431
    @tancredimonteleone5431 Рік тому

    That's the clearest video I've ever watched

  • @Lizzi190
    @Lizzi190 8 років тому +10

    Miscommunication in a relationship usually ends it. I would know.

  • @kenodiref5378
    @kenodiref5378 8 місяців тому

    The clay analogy was brilliant.

  • @alhdlakhfdqw
    @alhdlakhfdqw 8 років тому

    great vids TQ so much !! :)

  • @AnstonMusic
    @AnstonMusic 8 років тому +18

    0:27 No always, the idea might actually be stupid or the concern negligible.
    The background noises, while humorous, are quite distracting. Good video though.

  • @trathu9296
    @trathu9296 3 роки тому

    Superb.

  • @lucaslayton3974
    @lucaslayton3974 8 років тому +1

    Lol, that mars probe fiasco segment was the best part of this video XD

  • @JohnJesus
    @JohnJesus 8 років тому

    There is a wonderful thing that assist with communication called 'dictionary' - there you will learn lots of words (and their respective meanings) that will allow you to say precisely what you want to say -- and you'll find it also much easier to understand those that have their words and meanings confused....

  • @mattfulache
    @mattfulache 9 місяців тому

    wow great video

  • @elenak6934
    @elenak6934 8 років тому +2

    It's one of the greatest frustrations of not being fully understood.

  • @khairunnisarahmi6888
    @khairunnisarahmi6888 4 роки тому

    The animation makes it easier to understand

  • @sharex21
    @sharex21 8 років тому

    The animation was really funny!

  • @2014andon
    @2014andon 8 років тому

    Best video in a while