No kidding, I was shocked that he was willing to pay them to fix their own brand-new leaking part (though he had it for a long time). And then was “hoping” the new one wouldn’t leak through “no fault of theirs” (from the original video). What the hell, I don’t get this guy 😂.
Great job Jimmy. And its nice to see how you were able to do the installation in only 8 minutes. LOL Good to see that the company stood behind their product 100%.
Just started the video and laughed at how you said Redhead. My 1990 S10 definitely needs another steering gearbox. It's got a big area where the steering wheel turns, but not the actual wheels. IDK if I can trust junkyard units though. Would love an aftermarket one if they weren't on the pricey side, even if they're worth it.
I’d love to learn how to rebuild these things. I might head to a junkyard and get one to tear it down! I’ve seen a pretty good video here on UA-cam where a guy shows how to completely rebuild these things. 👍
That's some awesome customer service. Like you said that's how they should do it. Also with you making this video and such they'll get some more business for sure. Well done..
Awesome. I have a bluehead steering pump on a 2005 Suburban 3/4 ton and love it. But that is good to know that Redhead stands by their warranty and actually came forward with the issue. Definitely will keep that in mind if I have any issues with mine and have need to switch.
I went with redhead when redoing my suspension as all the research seemed that redhead was the top of the line and an upgrade from stock, two units later and hundreds down the drain i gave up and installed an OE acdelco unit and haven’t had a problem since.
You don't really learn anything about a company until there's a problem with one of their products. That's when the real story of the company comes out, the good companies do what's right by the customer. Those are the only companies that totally deserve their reputations.
Hey Jimmy Redhead is right down the road in Auburn, Wa listen avery sat morning to KVI Tom Turner on his radio show PST 6-9:00 am fixing cars on the Radio. got me a 1 ton 1998 Silverado with all the Problem you just Fixed C/K3500
Man I’d love to have a older Chevy with no rust!! That thing is in great shape. Have a 2003 Silverado with only 63k but live in the northeast and the rust is what takes the life of these things up here
Should have got a blue top steering box then you wouldn't be sending it back just after the warranty expires I love how they made you pay for shipping even though it was clearly defective from the manufacturer
how does it preform? more immediate response than stock or similar to the usual chevy slight lag response? i have a 96 tahoe 2wd and it has the typical steering response. not really bad but my works ford truck is immediate so i was thinking about an upgrade.
I’m not going to try to sell you on the gear but what I will say is this; as part of my entire front end rebuild, including all new upper and lower control arm bushings and ball joints and a completely brand new steering system (Kryptonite centerlink, tie rods and pitman arm and a new idler arm), I believe my truck steering and suspension feels as it would have when new. Definitely do your research with other reviews and such but I like the gear.
Was the steering any tighter, my box doesn’t leak but the steering has a lot of slack, I’m not sure if this would help that or if I should go with borgouson because the actually gear ratio is 12.7:1 instead of the stock 14 or 15:1? All the other components are tight
I have a 2014 Silverado which has two battery’s and one tested 100% and the other 33%. I’m going to replace the going bad but, I just don’t understand how one is fully charged battery and the other is not. New to this..
you had to pay for shipping to get the product to them and they thought about charging you for 1hr of labor. no thanks, i don't have trust in them and will go with local autozone and oreillys lifetime replacement parts.
If its you're daily, this is a huge problem. Especially the free labor you have to provide to do the job twice. This is not a glass half full deal especially when you're going out of your way to go above and beyond on the part itself. If I found out they charged to repair, would be shame on them.
@@danielhn93i pulled mine to change pitman arm for a lift, wish ida just put a new one in because its got so much slack :( i guess its not really that bad once u done it once, but it aint easy forsure
FYI, I just shelled out $3,000 to rebuild the front end on my 97 Yukon w/169,000 miles- KYB shocks, upper lower ball joints, pitman, idler arm, steering box, alignment, OUCH !
Why wouldn't you just put it on the truck before you install and torque the pitman arm? It's not like it's going to be any lighter with it all on there?
Great question, this truck is a 4x4 and thus has a cross member (frame) completely in the way. The only space is for a thin wrench which I have coming and will hopefully be able to get some more torque on that. 👍🤙
I guess I am spoiled by my older squarebody K5 and the straight front axle, lol. I keep telling myself I would like a OBS Suburban but maybe I will just stick with a Square Burb, lol. Thanks Jimmy for the great content none-the-less!! @@1RoadGarage
*I WOULD HAVE BEEN TEED-OFF* if a company sent me a new part that leaked out of the box. No way would I be willing to give them a dime $$$ , to get an exchange, and I'd also want them to pay for the shipping cost I'd incur to return the part, especially one as heavy as a steering gear. I'll bet they thought about crossing a guy with a UA-cam channel like yours 1ROAD. lol... The rest of us saps would probably have to go to war to get a solution. By-the-way, I appreciate the channel. I have the samr suburban, and I have plans to do a bunch of the repairs you've completed, especially being that this vehicle is climbing up in value!!!
They shouldn't have charged you anyways. There's zero excuse for that box to have been leaking so quickly. That's 100% on them.
yep, had to pay shipping on his dime too.
No kidding, I was shocked that he was willing to pay them to fix their own brand-new leaking part (though he had it for a long time). And then was “hoping” the new one wouldn’t leak through “no fault of theirs” (from the original video). What the hell, I don’t get this guy 😂.
It was out of warranty
Glad to hear that this company stands behind their product. Thanks Jimmy!
I live when companies do that! 🤙
Redhead steering Gear has always been amazing they are a great company And super Helpful and nice people 0:23
Great job Jimmy. And its nice to see how you were able to do the installation in only 8 minutes. LOL Good to see that the company stood behind their product 100%.
Glad to see old girl is back up on the road 5:38 jimmy nice work @1Road
Glad it worked out. Because been thinking about getting that gearbox for my 98.
Just started the video and laughed at how you said Redhead. My 1990 S10 definitely needs another steering gearbox. It's got a big area where the steering wheel turns, but not the actual wheels. IDK if I can trust junkyard units though. Would love an aftermarket one if they weren't on the pricey side, even if they're worth it.
I’d love to learn how to rebuild these things. I might head to a junkyard and get one to tear it down! I’ve seen a pretty good video here on UA-cam where a guy shows how to completely rebuild these things. 👍
@@1RoadGarage rebuilding them is quite easy with the proper tools and quality replacement seals and gears
I enjoy your videos. It's just fun watching you do what I do for a living.
That good to know. All companies should stand behind their products. Can't wait to see what's next.
Just put a RedHead in my 93 E350 short bus and it's wonderfully rebuilt. They love their products they make and it shows!!!!
Great to hear Redhead backing up their stuff. I am still with Lares these days though, with their limited lifetime warranty.
Glad you got it fixed up for free on this steering gear
That's some awesome customer service. Like you said that's how they should do it. Also with you making this video and such they'll get some more business for sure. Well done..
Thanks for sharing the progress. If I ever have to replace my gear again, I’ll look at redhead 👍🏼
Awesome. I have a bluehead steering pump on a 2005 Suburban 3/4 ton and love it. But that is good to know that Redhead stands by their warranty and actually came forward with the issue. Definitely will keep that in mind if I have any issues with mine and have need to switch.
I went with redhead when redoing my suspension as all the research seemed that redhead was the top of the line and an upgrade from stock, two units later and hundreds down the drain i gave up and installed an OE acdelco unit and haven’t had a problem since.
You don't really learn anything about a company until there's a problem with one of their products. That's when the real story of the company comes out, the good companies do what's right by the customer. Those are the only companies that totally deserve their reputations.
Hey Jimmy Redhead is right down the road in Auburn, Wa listen avery sat morning to KVI Tom Turner on his radio show PST 6-9:00 am fixing cars on the Radio. got me a 1 ton 1998 Silverado with all the Problem you just Fixed C/K3500
Man I’d love to have a older Chevy with no rust!! That thing is in great shape. Have a 2003 Silverado with only 63k but live in the northeast and the rust is what takes the life of these things up here
Should have got a blue top steering box then you wouldn't be sending it back just after the warranty expires I love how they made you pay for shipping even though it was clearly defective from the manufacturer
Red Head is a very solid company.
how does it preform? more immediate response than stock or similar to the usual chevy slight lag response? i have a 96 tahoe 2wd and it has the typical steering response. not really bad but my works ford truck is immediate so i was thinking about an upgrade.
I’m not going to try to sell you on the gear but what I will say is this; as part of my entire front end rebuild, including all new upper and lower control arm bushings and ball joints and a completely brand new steering system (Kryptonite centerlink, tie rods and pitman arm and a new idler arm), I believe my truck steering and suspension feels as it would have when new. Definitely do your research with other reviews and such but I like the gear.
I got rid of my rag joint as well
Nice looking truck.
Was the steering any tighter, my box doesn’t leak but the steering has a lot of slack, I’m not sure if this would help that or if I should go with borgouson because the actually gear ratio is 12.7:1 instead of the stock 14 or 15:1?
All the other components are tight
I rebuilt my own steering gear. It was pretty simple. I believe mine is a 670 Delphi though. I put the rebuild on youtube.
Excellent
I have a 2014 Silverado which has two battery’s and one tested 100% and the other 33%. I’m going to replace the going bad but, I just don’t understand how one is fully charged battery and the other is not. New to this..
you had to pay for shipping to get the product to them and they thought about charging you for 1hr of labor.
no thanks, i don't have trust in them and will go with local autozone and oreillys lifetime replacement parts.
Where do you take used oil? I have plenty to get rid of.
Automotive parts stores like Autozone, O’Reilly, advance auto
If its you're daily, this is a huge problem. Especially the free labor you have to provide to do the job twice. This is not a glass half full deal especially when you're going out of your way to go above and beyond on the part itself. If I found out they charged to repair, would be shame on them.
If I had to do all that work to fix a redhead gear box, I'd be upset. Redhead quality control failure. How many units had this problem?
I looked up reviews and seen a couple customers claiming the same problem (leaking cap)
pretty sure you having 272k subs had a part in fixing their problem at no charge
thank you
Well, if you remember, it didn’t leak when you first put it in either
its a good thing steering boxes are so easy to get in and out😳said no one ever
It wouldn't be all THAT bad if the Pitman Arms didn't need over 100ft-lbs of torque. Sucks trying to keep that sucker held down! lol.
@@danielhn93i pulled mine to change pitman arm for a lift, wish ida just put a new one in because its got so much slack :(
i guess its not really that bad once u done it once, but it aint easy forsure
@@danielhn93 impact wrench for the win
FYI, I just shelled out $3,000 to rebuild the front end on my 97 Yukon w/169,000 miles- KYB shocks, upper lower ball joints, pitman, idler arm, steering box, alignment, OUCH !
That’s a lot but with the work involved I don’t know how much cheaper it could be. Reputable shop?
Why wouldn't you just put it on the truck before you install and torque the pitman arm? It's not like it's going to be any lighter with it all on there?
Great question, this truck is a 4x4 and thus has a cross member (frame) completely in the way. The only space is for a thin wrench which I have coming and will hopefully be able to get some more torque on that. 👍🤙
I guess I am spoiled by my older squarebody K5 and the straight front axle, lol. I keep telling myself I would like a OBS Suburban but maybe I will just stick with a Square Burb, lol. Thanks Jimmy for the great content none-the-less!! @@1RoadGarage
Should've went with "Blue Top".
I'll Never buy Redhead !!!😊
Thanks Jimmy
A receiving inspector or the person installing the cover should have noticed the defect. But hey, who cares nowadays!
I bet they didn’t charge ya you do videos and they don’t want bad publicity hope they don’t charge others
👍🏻🇺🇲💯👌🏻
*I WOULD HAVE BEEN TEED-OFF* if a company sent me a new part that leaked out of the box. No way would I be willing to give them a dime $$$ , to get an exchange, and I'd also want them to pay for the shipping cost I'd incur to return the part, especially one as heavy as a steering gear. I'll bet they thought about crossing a guy with a UA-cam channel like yours 1ROAD. lol... The rest of us saps would probably have to go to war to get a solution. By-the-way, I appreciate the channel. I have the samr suburban, and I have plans to do a bunch of the repairs you've completed, especially being that this vehicle is climbing up in value!!!
Should have never passed QC..
Hell they shouldn't charge no 70 dollar fee to begin with
Naw don't repair... Send new.
$70 is NOT a minimal charge. If I order something & it breaks quickly I expect a free replacement.