Exclusive: Air India’s $70 Billion Makeover - Can They Make it?
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- Опубліковано 25 сер 2024
- I met with Air India CEO, Campbell Wilson on the transformation of Air India since the TATA group takeover. We discussed about new aircraft orders, existing aircraft retrofit, all the changes and challenges to revive Air India.
Mr Wilson gave the latest update on project Vihaan.AI. (Air India Transformation). The airline is in the process of consolidating four airlines (Air India, Air India Express, Air Asia India and Vistara) into one full-service and one low-cost airline. The CEO reacted to some skepticism about the changes.
Then, I attended an Air India cabin crew training class to see it first hand about recruitment. Air India has over 100 batches of new cabin crew recruitment to support the unprecedented growth.
Very exciting! Air India is gonna be on top soon. And so cool to see a fellow Kiwi leading it.
But currently no direct flight to new Zealand
Well said Pewdepie Ji 😅
These Kiwis fly high 🙂
@@goutamraoshab3777 it would be nice if there was a direct flight. But there must be a good reason why I’ve never seen a Delhi-Auckland direct flight before (outside of repatriation flights).
I am really really hoping the Kiwi culture makes an big impact, India has always needed a directional leadership and here's one such wonderful example lead by a Kiwi. Cheers
Thank you Tata for bringing back air India ✈️
Air India is our flag carrier, Slowly and surely it should strive to be the best in business. One could see the changes and the efforts of so many people to make Air India better is appreciated. A big thank you to TATA group.
Singapore Airlines managed to acquire a significant stake in Air India at a low price. It is important for Tata to repurchase the stake within the next 10 years. I hope the government can regulate the maximum percentage of ownership by a foreign entity in an airline that utilizes a national airport as its base.
Well workers of Air India have not changed . I don't expect any changes.
@@RobinAustralia bullshit. A minority stake from World's best airline which is not middle eastern should be seen favourable
@@sathishjagadeesan1844 😊
I just landed in India for the first time yesterday and had my first flight with Air India (Mumbai-Bangalore): great service, punctuality and great cabin crew, business class menu was excellent and all logistics worked pretty well, seamless.
Thanks for visiting India, hope you will enjoy 😃
Have a great trip!
Surprising and great to hear that
Sam you are the first person to interview most of the CEO In Aviation industry ❤
yes very good - just interiew them outside of the cockpit 😅
I am sure Richard Quest has probably done that.
Sam is late to the party.
So true!
@@airlinesarefunRichard quest was part of a company
And Richard quest is on cnn .. nobody watches !
Attitude is the first and key element Air India focus on training their employees. Thank you Sam for showing the new Air India insider information. Cheers ✈️
They also need to train their cleaning staff and realise that their cleaning staff are just as important as the crew. Pay them more, give them more time to clean the plane properly.
My dad recently took a non stop flight from SFO to Mumbai, he went with low expectations. He came back positively surprised.
Bro its a 120 minute flight. Its almost always nonstop even on the most budget airlines
He said SFO(San Francisco, USA) to Mumbai - that's a 16 hour flight. @@domtoretto4116
?? how is sfo to mumbai 2 hr flight?@@domtoretto4116
@@domtoretto4116are u okay?a nonstop sfo to Mumbai flight is not 120 minutes.its over 12 hrs
@@SFAvgeek his original comment before edit said Delhi-Mumbai. Also AI does not operate a direct SFO-Mumbai. It operates SFO-Bangalore or SFO-Delhi
I didn't realize how big TATA is. They must be one of the top 10 companies in the world.
They are not, but it is no surprise that the majority of their revenue comes from India.
Ratan Tata could be world's richest man if he stops donating 99% of his wealth every year.
Yeah, it's a very big group, and unlike an egoistic, misogynistic owner running it, it's run by a Trust that utilises its resources on social welfare.
Singapore Airlines managed to acquire a significant stake in Air India at a low price. It is important for Tata to repurchase the stake within the next 10 years. I hope the government can regulate the maximum percentage of ownership by a foreign entity in an airline that utilizes a national airport as its base.
they also own jaguar and range rover cars
Proud moments by Tata Group......Salute to Sir.Ratan Tata.......Air India will be in the top list again....🎉
Thank you
Not just air india, actually Sam chui also contributing his efforts to grow air india. It feels like you have also faith in air india and our country. Very kind interview thank you so much sam.
Itna bi mat giro bhai😅
@@manin4568 bhad me jaaye Tera opinion 😂😂
Dear Punjabis, you don't have to tell people what's your dream. The whole world knows about your dream of Canada 😂
Wish they go forever and dont come back
🤣🤣the whole world knows its nothing new
lol true fact
😂
Reinforcing the stereotype😂
Tata group is probably the most ideal party to transform Air India. This group knows what its doing. They already own JLR group and have been able to turn profit with it. I've flown Air India many times, and I feel very optimistic about its plans to become a major player.
Tata Power is charging 3 times the electricity bill pre covid,so Tata isnt a social service organisation as all are portraying.
Air India belonged to the Tatas before Nehru took it over, it's back to its rightful owners. Don't worry they'll take care of its own baby.
Tata is love 💕🥰
@@cannibalronny7314 charging 3 times on electricity bill?
I think electricity is free of charge in India because of stealing electricity is very common in India.
@@tilllatelomo maybe free of charge where you live not in my city
Flew on Air India earlier this month (Kathmandu - Delhi). Despite it being a short flight (slightly more than an hour), the cabin crew were attentive and service was top notch. It was truly a pleasant surprise.
Thank You Sam for One on one Interview with CEO of Air India. We wish All The Best To Mr. Wilson And Look forward to the Maharaja Icon To go Forward under His Leadership. I would Wish To see Air India Over Uganda Skies,East African Skies And African Skies Sooner Than Latter. Let's Join Maharaja and Fly Like Maharaja.Jai Hind Vande Mataram.
I only fly Air India, if possible. Menu has improved significantly and loved it. Staff is so respectful and responsive. Loved the long flight experiences since last few months. With TATA, I can only see it growing. There has been certain comfort felt while flying with them. In flight digital experience, has a long way to go, but still I'm proud of the way they're progressing and keeping customer satisfaction on higher priority.
Well done Sam, I love the access you get. Years of high quality determination and grit gets you interviews with CEO’s of airlines. Brilliant stuff to the number 1 airline review channel.
Thank you Paul.
Can't wait to see Air India fly high again, pride of India and pride of Indian people. Jai Hind.
One thing we all Indians know about TATA is that this group never backs off and always deliver on its promises
Yes Tata docomo😊
TATA consulting is not like other TATA companies and Air India will join TATA consulting to be below par
Nano lol
I second that
@@savio098765 yes tata docomo went under but ratan took the full brunt of it and gave the Japanese company the best exit with minimal loss. docomo situation was what forced the ratan tata cyrus mistry situation.
Hope TATA can finally bring Air India to the glory it deserves. ❤
So happy to see you in the Air India Headquarters in New Delhi-India🇮🇳🇮🇳🇮🇳I am sure the Tatas would make Air India the best Airline within some years.
It’s not in New Delhi
@@KeshavGoenka53 Where is it then?
@@KeshavGoenka53then, Gurgaon?
It's called NCR gurugram
@@drfaizu1382 Gurgaon is in Haryana.
Air India will be good hands with Campbell Wilson. He's a former top executive with Singapore Airlines and CEO of its subsidiary, Scoot.
I have started booking all my air travel in Air India even if it is slightly costly higher than others, bcoz TATA is contributing significantly in India's growth story so the least I can do is promote them by using their services
Wishing these guys all the best and hope it’s all working out the way they planned.
Sam, ever grateful to you for bringing Air India to the notice of the world... As a proud indian and a passionate air flyer, I would love to see Air India being one of the leading flyers like Qatar, Emirates or KLM in next few years... Thank you Sam and Thanks to Tata... ❤❤
Even if air india caters just the indians, it will become one of the biggest,
@@hasrataulakh Yeah... That's right...!! It's enough if Air India just grabs the attention of Indians moving in and out of the country everyday to become the leaders in the global market
Surely keeping fingers crossed to see TATA bring back Air India to its glory.
Thank you, Sam. It is amazing that you get access to CEO’s of different airlines. Keep up the great work.
TATA is not a company it's an emotion for Indians.
Great Parsi vision
Has to be emotion looking at the debt its hanging on to.
I actually travelled in the Air india A320neo and A319, and honestly, I liked the A320neo better than the A319 .So I hope that the newest narrowbodies that AI gets could contain an IFE screens
For Domestic Flights IFE is Affordable and Sustainable
If the on ground facilities improve as well (lounges and airport facilities etc) then I see AI challenging the middle eastern airlines as a great hub.
For us Aussies, India would be a pretty much half way on a trip to Europe
About time that Aussies develop cities on their west coast.
Also please get high speed railway network running
@@KanishQQuoteswell said bro but know his reply ”less population thn even mumbai”thats usual aussie cover up
Air India was once near the top in the aviation industry, and then it fell significantly; and as an Indian I’m proud to say that now Tata is back and will make AI great again
Air india and Tata are close to heart of Indians. What Air India needs to get better is listen to their customer feedback and their suggestions,better code sharing partnership with airlines and remember the airline experience start from the moment a traveller open the website to book a ticket.
What an opening glimpse into Air India. The CEO came off as legitimately positive that the new investors plans as not only possible, but already seeing the fruits of their labor. As he was listing the various phases of development, once he said a new IT system I knew it was set and match. I haven't had much face-to-face interactions with people from India, but spoken to many of my Indian colleges through work and they are the smartest and kindest people I have ever worked with. Very genuine. AI should have zero problems finding solid IT personnel. Lastly, the stewardess training program looks legit. And those women in training were not only absolutely beautiful, but smart and dedicated to becoming successful. Excellent video. Can't wait for the next one. Take care and blessings to you.
Proud to be an Indian and seeing air india growing again!!
Fantastic video Sam! I’m looking forward to Air India’s continued revitalisation.
That training looked like Microsoft Support Team 😂
"HeLlO, I'm RaJ fRrOm MiCrRoSoFtT sUpPoRtT TtEaM"
*Proceeds to scam
Ikr, felt very unnatural and the center aisle thing was so cringey lmao. They should change that tag line or whatever asap 😂
Either way, Air india (just one airline in India) given orders worth 65 billion to companies in USA, France and UK, So jobless Americans and Brits can finally pay their rent! 65 billion is like the GDP of some European countries like Lithuania.
Just a different perspective to the story!
@@AROMAL1123 You don't realize do you? Aircraft manufacturers are having difficulties with aircrafts right now, even if there is a demand they're struggling to meet that demand due to lack supplies for multiple reasons. For example, shortage of aircraft engines, due to engine manufacturers having same issues with meeting demands. Then there is issues and flaws within the aircrafts that are being produced that are forcing aircrafts being grounded. Then finally another important issue is the workers leaving the companies because of being treated unfairly and un-equally. So, even if there is a huge 65 billion or even 200 billion dollars worth demand manufacturers are still struggling. It's not always about the customers prospective but the sellers prospective as well.
@@OG_Aviation The industry that I work for (power grids -electrification) is facing the same problem, high demand and less supply. I’m yet to meet someone who is not excited about new market scenario. 100 years back automotive manufacturers faced same issues, people are giving up on horse carriages and shifting to cars, Henry Ford discovered assembly line then! Almost all commodities that we use have same stories behind it.
If there are supply and production constraints, then supply and production will move to new locations. Last year my organisation recruited more than 1000 engineers, planning to open new factories and they are in new locations. So it’s not just about supply and demand, its more than that! You will agree that current supply constraints are temporary and no one will stop flying, won’t you? The whole supply chain system is rebalancing now!
There will be more air travellers, new pilots, new airports, new aircraft types, new airlines in coming years, You and me will continue our discussions after five years here & we will see what happens next!
Air india will regain to become the identity of indian hospitality hope indians will Support air india
Air India .. truly Indian 🇮🇳❤
A great interview with lot of information. I know what is Tata group means. I worked with them. Air India is on a New Era. Thank you so much for this video. Sam your videos are unparalleled to none.
Awesome video Sam... Wishing all the best for Air India 🎉
The future looks bright for Air India! Looking forward to the changes the CEO mentioned.
so happy that the national airline is finally being revived like this after years of mismanagement . Warms my heart to see TATA take over and setting the Maharaja to soar the skies high again
Good coverage, Sam. Looking forward to Air India rising up to becoming a premier world airline once again.
Sam geeat going, as a Indian we are really proud on our national carrier, somewhere lacking is there, but when TATA ji takeover it will be again world's best airline, Kindly promote our carrier Sam ❤
TATA + Air india= Indians feel proud 🙏
I always liked the services of Air India even before it was taken over by Tata. It's services were world class, on a par with any other private airline and sometimes even better.
Problems to this day are, infotainment system and lack of transparency for flight delays.
Hopefully that will change
India is growing🥰 love to see the way it is and lots to come💐
Nice job, Sam. Hoping that AI can truly make a comeback.
When Air India was built, it was among world's top luxurious airlines. Singapore airlines was inspired by Air India. It was the most premium airlines at that time. Air hostess wore colourful saree with jewellery and makeup. Just like maharaja express in air. I want to see Air India in top 5 airlines just like it used to be.
Thank you Mr Sam for focusing on indian aviation, and for pushing for improvements of air india, keep doing the great job.🎉
Thank you Sam. Hope Air India will revive quickly for a better service from 🇺🇸
Very well-done SAM , Air INDIA PR Team is now active. When we Fly people in general thought and treat AIr Hostess as House maid or waiter in Restuarant. But they are there to save your life in emergency and feel comfortable in your Journey.
I traveled on AI 175 from Bangalore to San Francisco on 20 April and I am flying back to Bangalore on 12 June. I and my wife Indira are yet to receive 02 bags. I wish Air India the very best. Accountability and standing up to your responsibilities is what is going to make you different from others. Best wishes for your success.
God Bless Air India
It will achieve new heights in coming months for sure.
The training felt like in a school boot camp from childhood.
Hire Singapore Airlines staff training centre or Qatar Airways staff training centre to train their trainees is more meaningful.
I extend my best wishes to Tata to take this venture to high in league of air combat. Tata is a brand of trust that we all know. Best of all success ahead.❤🎉🎉
Hello Sam, seeing Air India on a rise in product makes me feel hopeful for the improvement of my flag carrier, Garuda
Hello Sam from Indonesia 🇮🇩
Ratan Tata and his company are really something special to us Indians 🇮🇳. Let's hope for the good of everything this is not all talk and false promises from Air India #TimeWillTell
Perfect sign off from Air India at the end. ✈✈✈✈
Thank you Sam for making this video…we love Air India and want to see it back in its glory.❤❤
i once swore i will never fly air india again but now i am waiting eagerly to fly again in the near future
TATA is pride of India
India needs to have a world-class airline to satisfy its aspirations.
I hope for Air-India to rise again.
Hi Sam , watching you always from the Land of Smiles 😄🇹🇭 fly higher Sam cheers ! ✈️
TATA hai toh mumkin hai. Best wishes from ❤🎉: Sanjit Dutta. West Bengal, Howrah, Ramrajatala.
Hope air India will go so high ❤❤❤❤❤
Amazing videos! Love from India.
Just imagine how cool it will be with airindia a350
Thanks so much SAM for showing world the biggest ever transformation of Airline in world and that of Air India. ❤
I am already loving the food being offered. It's one of the most critical factors for me.
Flew a couple of weeks before from Port Blair to chennai with my family. The flight took off 10 min early and had an early arrival as well. The food needed a lot more improvement which was surprising as Vistara has really good food . I will surely try Air India again just becase its a Tata group company now which means that there will be improvement. Tata has the good will of the nation and Air India should meet that expectation
Good to see you are giving insight about AI turnaround to common person.
May Air India keep flying higher and higher. Air India is not just an airlines, it is the pride of India and every Indian's feelings are attached to Air India ❤❤❤
I can't wait fly airindia new look....in coming years...❤❤❤
I love the a350-1000
Best wishes Sam. I am happy about you had visited Air India. My country's favourite airlines.
Air India's New Livery is Simple & Beautiful... Using Multicolours will be eye catching for the National Carrier as it represents it's Glorious Past & Friendly Indian Hospitality... Remember FutureBrand is the same Brand Strategy Organization which helped Fiji Airways in it's Rebranding & The same was Well Received by everyone ♥️🔥✌️💪
Sam. Nice to see you in India and with Air India. Hope, your experience and expertise in aviation will be of help to Air India to become the Aviation leader soon.
I was waiting for this video😂 good job. Sam, please give suggestions to CEO of Air India, what it lacks and how they can improve it.
Nice Video Sam!, your content is always great and not disappointing ❤❤
I always love to travel in air india as they are safest airlines and smoothest in landing . Yes my country airliner gonna be in top in coming years ❤
I had travelled Air India many times between 1990s when it was at its heights & then stopped after my experiences in 2002 & 2004. both flight experiences were delayed postponed & diverted to other airports which again became a hassle for me personally.
Since Tata group has under taken Air India i am hoping it will return to its former glory. I am yet to fly again, hopefully I will fly next year for my summer vacations to India.
Whenever I flew in the last few years, I flew other airlines except Air India because of the degraded reputation, but in my heart I always wished Air India came back to it's original standards and be at the top like it used to, because trust me it's service was among the best in the world, you felt like royalty. Seems like we are going to get there again! *touchwood.
Bcos of people like the airleines degraded
The Maharaja is soaring again with the Tata's at the helm. Thanks Sam and Welcome to the whole world to enjoy this new experience.
Sam Visiting India feels so proud for me as aviation fan.❤🔥👍
I flew last year with Air India from Toronto to Delhi, everything was fine but I really did not like the color schemata of red and orange for the interior of the plane! It actually brought on a bit of anxiety! I hope they go with a more neutral palatte for their makeover. This time around I decided to fly with Air Canada and Lufthansa to Delhi but I may consider AI again in the future.
Awesome Crew, awesome Aircraft.
Thank you Sam 🙏💐
Hope to see you soon on board along with ur mom😇😊
Go Mr. Campbell and the whole Air India team. I will never fly another airline again! Vande Mataram!
Can’t wait for Air India to rock!!! I already see the benefit of this transformation. I cancelled a ticket in 2021 and I never got the refund. I called 20 times. Last week I raised a ticket on website and today I have my money back.. I am hopeful..
So good to see positive changes thus airline is going places ❤
Happy to see so much enthusiasm among these trainees. I look forward to the day I can proudly fly around the world in Air India ❤
Recently flew DEL-CDG and back sector on business - both flights were seamless. Starting from check-in all the way to baggage collection - had a great experience. In-flight entertainment is still horrid but I had my books to keep me busy. Staff, food and Tumi accessories - on point! Very excited to see the progress.
We proud tata.make India 🇮🇳 strong and bright future. Jai hind 🇮🇳
I had travelled by a direct non-stop AI flight from Mumbai to New York, in Feb, 2023. It was the worst flight experience than what I had expected. The plastic of the back side of seat was broken, the entertainment system (for my seat) was not working, the remote was broken. I had told flight attendant 2 times, but her behavior was as if she did not care at all, had so much attitude. I was not expecting a great flight experience considering the AI's past record, but it was the worst experience I had. I had chosen AI because no other airline have non-stop flight from Mumbai to New York. For AI, its a long way to go even coming close the best in aviation industry. They need to re-educate all the current flight attendants on how to be polite and prompt in service.
Maybe you are a lower pāti and demanding person from their current flight attendants' eyes. Reeducation? I think removing the cancer to prevent cancer spread to healthy cells is a better solution.
Proud of the TATAs, Proud of India ❤🇮🇳
Sam may l thank you from bottom of my heart for making excellent report on Air India with Campbell Wilson, hope Tata bare in mind to train their check in staff and cabin crew attitude towards it's passengers, for that reason l stopped flying Air India lets hope for new beginning
Campbell Wilson comes across as an excellent appointment. No chest-thumping nonsense nor any wild predictions but focused on step by step improvements which are already being felt. As an Indian in NYC, I cannot wait to have a world-class option to visit friends & family. AI has already upped their frequency to 4 daily flights - EWR/JFK to DEL and EWR/JFK to BOM, some of which are on new-interior ex-DL 777Ls. Keep it up!
I want air India to change the livery it look outdated 😅
AIR INDIA WILL GET BETTER
Love from India 🇮🇳♥️♥️
Good to see Air India come back with a bang ❤😎