Point taken about the manner you told how the feedback is taken. But understand this that out customers don’t have upfront way of expressing the feedback directly. Have a heart I had a horrible experience on united and airport at Newark
In my experience people expect too much from Tata in air india case The expectation that a airline will completely overhaul in 1 year or so is ridiculous Give them till 2025 or so to see complete change in whatever way it happens
@@Ash-gc1zq who told u that? Air india has improved under tata in less than a year, unlike govt owned which did nothing but made loss and fought with customers
@@hiteshadhikari may be you had good experience. But me and most of the travellers who flew in the recent past feeling great about Tata n AirIndia etc had disgusting experience. Hence so much negative comment on Josh's video. Airindia after Tata food from Indian airports are very good. Since they give free hot meals in domestic sector you might feel WOW. But internationally their aircrafts, crew , service and complaint management also sucks. Have you ever flown international with Airindia?
@@Ash-gc1zq dummy tata has just purchased the company, any company needs few years to change existing work culture of the firm. You think int flights do great? Maybe emirate or Singapore airlines but kindly do see their prices Go to us or europe and see their standard carriers, airlines are not working on 50% margins like in 60 or 70, they are a basic transport today whos work is place a to place b with 1 to 2 % profit margins at best. Companies until they are luxury travellers dont do well, air india exp in basic is very nice compared to several european or dont even talk of american flights
@@hiteshadhikari listen to Josh's words. Tatas have been promising too much and nothing has happened for almost 2 years. Yes ,most international Airlines are much better. In case you raise some issues, they sort it out or compensate adequately. Airindia is not that cheap as you think on economy class. When I checked London to Mumbai and return it was £50 to 70 pounds cheaper on the same day n timings. (Not that cheap ). Sometimes Etihad can be cheaper than Airindia. Emirates and Qatar or even Etihad Business classes are 1 million times better than Airindia and they are twice or more costly, but it's worth. Can you expect no food ( when they issue tickets as full service flights ), leaking aircrafts, no flight infotainment systems , broken seats and much more issues at ₹5000 cheaper for a London flight ? Now, I understand these issues might happen. But more important is how they handle and compensate the issue. One of my friend and wife flew Paris - Dubai - Chennai. They had some issues and they offered a 7 star accommodation @Dubai, upgraded Dubai to Chennai to Business class and gave two free economy class tickets Chennai - Paris - Chennai. They always fly Emirates if they fly international. I had issues and Air India told will give 4000 points on their loyalty program. - I told them- keep it with you. I won't fly with you again. I won't fly and I share these with most of my NRI friends and dissuade them from flying Airindia.
As soon as the crew recognised you, I knew this was going to be all good "crew experience "for you. The real experience would be when crew didn't recognise you.
Middle Eastern airlines became rich ferrying Indian passengers too and fro from India to middle east since they were allotted more quota compared to the other private arilines of India by ministry of civil avaiation. Since Air India was also dwindling in crisis due to mismanagement and burgeoning loss the airline such as Emirates , Qatar and Etihad took over its share of passenger as well. Hopefully Air India will again reclaim its lost throne as best full service carrier as it used to be in till 70's. 🍻
Emirates, Qatar and Etihad gets more passengers from China than India, they became rich and good due to their service; soft and hard products being absolutely incomparable to Indian carriers.
as per comments ,i think not only Air lance copy many business line doing same things , cos world is fake n dramatic now a days''' stay positive n enjoy beautiful ur life till we alive'''',,
Im fairly certain that if you werent a large youtube , the "soft" experience would be very different. Honestly I think that once a host/hostess recognizes you, you suold also pay attention to how they treat other passengers, not just yourself. That would give you a more balanced view
My friend travelled from the UK to India on an Air India last week. He was seated at the back of the plane. When it was time for food, by the time the galley trolley reached to his seat, the flight attendant told him all there isnt any food remaining. He had to travel without food for 9 hrs. How can an airline company make such a mistake after charging the passengers inclusive of meal service? There still requires a lot of improvement in Air India.
When I went on air india the staff were really nice.A passenger infront of me had cerebral palcy and was struggling to eat , but this wonderful flight attendant hand fed the passenger . The staff were great and kind but the only problem was that the infotainment screen wasnt working for the whole flight (10hr flight )
@@johnSmith-bk3mlI understand u all guys...I also travelled in sept and I didn't face any such things but nor was I fully satisfied with the flight....let's wait for atleast 1 year to see the new changes as Ratan Tata has ordered 500 planes or so from Boeing and Airbus for Air India....
Still many indian passengers are depending on Emirates Qatar and some European airlines because of the bad experience from Air India by previous management but things are changing lot to change yes it takes time but finger crossed Air India is on the right track hopes to see Air India with or among the best Airlines
I took an Air India flight last week (short haul, economy) and I was pleasantly surprised. Hot meal for a 1 hr flight as well as a very friendly and attentive crew. Same with the ground staff. I’d definitely book them again if there wasn’t the terrible airport security in India
@@anonymousunanimous3683 racist guy who kept laughing at us while ignoring our bags, sending them several times whru the xray while making up reasons (like a phone that never existed) why he needs to x ray again and laughing about it with his colleagues.
Not the biggest fan of the new livery, but I'm excited to see Air India transform into a world class product. Blue skies to them, and I hope they kill it in the global stage.
@@paradiseoskar5733 bhai if you build a house does it get made in a day? No naa then just wait patiently and experience the change which this airline is gonna bring in the indian aviation market.
@@paradiseoskar5733 Are you some sort of hater lol? You can't fix everything in one day, there were lot of flaws in the airline which are obv being changed/improved, the food offered was improved first with slight improvement in costumer service(obv needs more improvement), age-old planes in extremely rough condition are now being replaced with newer ones and the most recent one being the change in logo, livery, and cabin. It seems like you were just too ignorant to notice these changes. edit - Theres also a video about 5year transformation plan by airindia ceo
@@paradiseoskar5733 i think u r a nuts. He said that he is excited to see the transformation into a world class product, he does not say that this is right now a world class product.
Amazing work once again, I love how you tend to give airlines a fair go even though you might have had not so pleasant experiences with them in the past... unbiased and fair journalism serving the consumer! Well done Air India!
Love to see the airline back on track. It's not so easy to replace interiors of 10+ years old aircraft in a short time, but it is more than good to see the motivation and hospitality back on board! Great vid Josh!
They gonna change the plane all togather they plased the biggest domestic airplane order in history just a few months ago . Ones the new planes start coming in the ride will be much more comfortable
I think it was nice that the whole crew showed up to help you with your passport incident. Not so sure on your service now that they knew who you were and what you could do for their PR. Glad you arrived safely. See you on your next adventure.
My recent experience despite not being a famous UA-camr was very similar. Excellent crew, warm, diligent, friendly, and very attentive! The hard product was still pretty dilapidated, though. Which I openly stated in my recent candid vlog of the experience... which in turn seems to have angered one Air India fan enough to actually send me a detailed *email* listing bad reviews of American Airlines that had similar issues to my Air India flight. Although not a single flight with all of the hard product issues I had on my one Air India flight.😂 but nevertheless, Air India is definitely on the right track!
Good to see AI on track to becoming a leader again; way back when, Air India was the Singapore Airlines of the 60s and early 70s. And I doubt any airline ever, before or since, could match the incredible cabin decor of the early 747-237Bs! Wild, baby!
As far as the hard product is concerned, I am still not sure. They would have so many different products in the future. 4 different types of 777s (Delta's, Etihad's, Singapore Airlines) leased with Air Indias newly introduced cabins for their 777s. So that makes it five different 777 cabins. Then you have the A350s, 6 of them with the Aeroflot cabins and the rest 34 to be delivered with the new Air India Cabins. You just don't know what hard product you would get if you decided to fly long haul with them.
As of now yes, there's a bit of inconsistency on the hard product until their own wide bodies will be refurbished starting next year. But the ex-Delta, ex-Etihad and ex-SQ 777s are much better than AI's current hard product.
Air India has tremendous potential. With their direct flights to India from America, it can really get a lot of customers if they up their game next year with the new planes and improved service. Looking forward to it.
I think if there is a wait on new planes to come through, then they need to organise some deep cleaning for the current fleet. Around the 5:00 mark, you could see the accumulated grime in the crevices and around the power outlet etc... A thorough clean and some cabin maintenance would go a long way to get them by in the medium term.
Last year when I flew to India the plane was old. But the crew were very young and eager to serve. Had loads pf food and drinks. They told me that due to the entertainment systems not working they are seeing customers asking 35% more in services, and they are happy to provide. Landing in New Delhi airport was a horror show.
Good to see the improvements. I am hopeful. I know everyone has an opinion, but I like the new branding that will be rolled out. Glad they kept a modernized version of the Maharaja. Curious, your destination was TLV but the map in the video showed DXB. B-roll from another video?
Your timing is perfect Josh. In September I'm flying business class with AI from LHR to DEL and I too am dying to see the improvements that AI has to offer!!!! I hope to not be disappointed. One thing I do expect is maybe a old and tired aircraft, but look forward to everything else.....
I understand u all guys...I also travelled in sept and I didn't face any technical issues or any problem but nor was I fully satisfied with the flight....let's wait for atleast 1 year to see the new changes as Ratan Tata has ordered 500 planes or so from Boeing and Airbus for Air India
Agree, Maharaja is back. I experienced the same travelling Newark-Delhi route. Crew is highly motivated and so is the customer service over the phone. The obvious improvements required are the in-flight entertainment and also upgrading the planes... and that clearly will improve once new planes are put into service.
I don't like the livery design choice of the tail. I love the color choice they have choosen. Also, the new interior renders look amazing in all classes of service.
It’s good to see Air India under new ownership with the Tatas. There was a time when both Air India and Pakistan International were the pioneers of air travel and quality of service from the subcontinent. It’s sad to know that PIA hasn’t done anything due to whole multitude of issues.
When you see crew motivated happy to do the job then you know the Arline going forward ! Unfortunately the Arline was so corrupted in the past that definitely that had effect on them ad they performance ! I know Air India order many new aircraft so definitely future look bright ! Good to see Air India getting better
But we need to wait atleast till 2026, Because, they are redesigning their seating layouts, Changing their SOPs and doing a huge transformation, so it will not be a great idea to expect an instant change after Tata Takeover.
Recently flied from del to tokyo using airindia. Dream liner. Entertainment system was disappointing but rest was great. Looking forward to more improvement.
I was curious if your glowing report of the crew during the flight was due to some of them recognizing you or was it genuine. Your summary from the hotel let me know it was real and Air India is on its way to returning to days of old. Add their new colors on the planes that was announced earlier this week shows the "Tata Effect" is taking hold. Let's hope it continues.
the correct comment would be- Air India is Back, Maharaja is yet to come. Give Air India another two years.. with new airbus's and revanp of entire admin, retraining of crew, overhauling of looks and arsthetic, i am sure it will be on par with other A grade airlines. btw, Air India just changed its logo
Thanks for the review Josh! AI gives us the best service for sure. Sometimes they even let us find their planes at the airport for them as we cheerfully run from one boarding counter to another. It’s such an awesome experience _ feels like a crew member 😍😍😍
The staff seem so friendly now! It's so good to see! I'm hopeful about Air India's future. I remember in the past, Air India staff used to be so rude and unbothered!
Had 4 QR flighta this year. 1nce Wifi didnt work on All flight, 1nce only partial. All planes where in Bad conditions, 1 plane had even 2 business class seats brocken, so people had on start/landing to sit on a economy class seat. All Times lue was very dirty. My flights were VIE-Doh-JNB-Doh-Vie. Oh and 1 plane was delayed 2 hours cause plane was broken and needed replaced
Your airline reviews are the best. Far better than the other UA-camrs who will go unmentioned at this time. Keep up the good work, also any possibility of doing a new review of Tunisia air, a return trip where they guarantee your safety?
Hope they are now part of the worldwide check-in system. Once I traveled to India via Frankfurt (first leg LH) but I had to check-in to the Air India flight over there. It was a bit annoying (happened about 8 years back)
7:24 The heaps of booze is an air India signature Most of the travelers on it were business people or government officials This was a strategy by the crew to knock them out so they don't bother
@JoshCahill, just one question. When you do these reviews, do you need to inform the airlines about this and on which flight you will go onto? Because if so, will they be so kind and happy because of you, or will they do the same service to me or anyone else?
They're about to undergo a massive rebranding too, new aircraft, new livery, give it another year or so then fly with them again and am sure thenimprivements will be even bigger and better
Air India will be an airline that will become air line of the choice. I have been following this airline for long and seen unprecedented changes and improvement. Previously the staff had no accountability and the management both stationed at the airports and other places were extremely corrupt. It was common to buy an economy class ticket and get upgraded to a business class. Now it has more or less disappeared as the new management is focused on the revenue loss. It is a question of time and not if the airline is moving to become one of the greatest airline
Nice review josh. Very recently Air India revealed their new logo, brand identity and gave the first look into their brand new cabin. I hope you can cover that in a separate video.
I think it will take some time for Tata to do a complete overhaul of Air India. They have to undo half a century of mismanagement & poor service. You will definitely see improvements in next 5 years. They are buying planes in record numbers, training their staff at rapid rate, restructuring their departments, rebranding the entire image of the company, redesigning the interiors of the plane etc. It will take time.
Good review Josh but as others have noted your reputation may have improved service. One often experiences the best service culture throughout India,especially in good hotels, restaurants, retailers etc. Therfore the drop in service standards at Air India over the decades reflects the horrible approach to work ethic from the top down. I'm afraid i won't be willing to fly with AI for a few years still.
Good to see you back on Air India, and thanks for your honest feedback. I wish you had covered the recent Air India rebranding event in this video and tell something about it
Honest review is like true gold and the roadmap to success. Tata is very keenly observing at all the reviews and trying their best to be better. Love #tata
@joshcahill I was wondering if you were considering / would consider flying on Delta’s inaugural from LAX to AUK on 28OCT. It is a *completely new* route for arguably the best US based international carrier, not a renewal of an old one. It will be on a reconditioned LATAM A350, so while it is not on the A/C with the Delta One Suite product, it should nonetheless be a very momentous beginning for US/LAX service and one of the worlds most beautiful and exotic lands. I hope you will consider it, I think it will be very a memorable day for all involved. I love your channel and your takes on aviation, my life. 🙏
I wouldn’t look for clear changes until next year. New aircraft new equipment and hopefully a better experience. Rn all you can look for is the attitude of the staff
Lounges in india are far far better than the ones in Europe or the US. While the staffs annoying behavior is something to correct, the servicemindedness of the staff in Asia is something noteworthy. Kudos!!
I travel to both India and Pakistan. From Geneva you don’t get direct flights to South Asian destinations. I would love to experience a direct flight with an improved Air India. Privatization and foreign management could also be a solution for PIA. The only problem you can over come quality of service and quality of planes. Negligence in flight safety and negligence in pilot training and experience is going to be hard to brush off for PIA. Flights are very good on GCC airlines and Turkish Airlines but transiting through a hub can be hectic. I personally was impressed by Vistara. I found it better than Indigo.
I would definitely recommend flying to Mumbai over Delhi. The overall airport experience is way more refined and sophisticated. Also prefer a night flight in Mumbai. The view is marvelous
The interview is usually only for elal as they have extra security which is why people like to fly elal. They also check your bags before it boards an elal plane. With United they also do another security check at the gate
You say Air India plane was dated and look really old ….. I felt the same on a flight to Thailand with Emirates - where the expectations were really high 😢 - an old and dated 777 ….
Amazing that a 787 can look that bad already, This is what turns me off about flying Air India, also how dirty the planes seem, Hopefully the order of all those new aircraft will make a big difference.
with new aircrafts coming in espicially A350 I hope and believe the Hard product will also getter better. About new logo and livery they are good but they miss Indian charecter they should have used Indian Tricolor in the livery atleast the font looks terrible i hope they change that and also change the color from red to violet/golden
I’m so happy josh did this cause air India deserved another chance they are the nicest people and yes their planes are old and crews before we’re okay but now WOW WHAT A GREAT CHANGE ❤🙏🏻🙏🏻🙏🏻
This is not new Air India , refurbished flights will be rolled out from mid 2024 and new planes will start from last months of this year carrying new logo.
I think its not really easy to overhaul air india’s planes in 1 year. Even tata is managing it they need some time to fix those scary planes. But atleast the service from the crews is changing and stepping up. Maybe next year they will fix all of it and have a very good experience at air india. I was skeptical on choosing a business class flight from india to europe. As we plan for a vacation next year. But if we are paying for a business class ticket then we should experience the business class we paid for. I mean the ticket range from economy to business is really different so they have to make sure we get the experience we paid . So that people will enjoy and book tickets from that airline again and again
Thanks for the review being Indian sorry but we are a stable country and our pride our sir Tata doing the grate work that late JDR TATA sir’s deam was just wait for sometime sir as it’s all to fast to manage all the things but in few more months of progress Air India will grow ❤
I like the design of the flat bed seats.maybe less privacy than some ‘cubicle’ business class seating but, lots of legroom, unlike the cubby holes you find on Singapore Airlines. They’re hopeless for a 6ft tall guy!
Thanks for the video and the review. I do not think the TATA group will change the hard product immediately. They will probably work on the service. I wonder why 10-year-old aircraft show a lot of wear yet older aircraft still have intact facilities. Did the menu have Indian food as one of the options? Indian food is a delicacy and having an Indian meal on an Indian airline sounds appropriate.
Air India is adding ex-Etihad and ex-SQ B77Ws as a temporary addition for their own wide bodies to be refurbished. The first AI's refurbished wide body will be out next year. As far as the current aircraft are concerned, the former owner of AI, the Indian govt, never prioritized on the interiors and IFEs.
The food taste plays a major role in a travel so that was a big +. Not sure how they would treat a non-popular person. TATA should focus on giving privacy seats and probably a JV with Netflix for ON AIR shows atleast for the business and first class.
I travelled yesterday from mel - del and yes it is still the worst. First 3hr delay, no entertainment unit and no charging point were working! The crew was a little bit rude, the food sucked and we had water leakage for the number of seats. Even being in India, I would never travel with it. They just really don't know what the customer service is.
I was on an air India flight from Chennai to Delhi last week... I can definitely say their service has improved.. Yes, the hard product itself needs to be revamped, but that something that'll take a year or two... But otherwise, it was a pleasant surprise and experience... I'm proud that air India is on path to regaining its past glory
Fantastic video! The title of the video could have been a but better such as "A Great Flight on Air India" or 'The Maharaja is Back". These will be more suitable since you enjoyed the flight. By reading the title I first thought that you had a bad flight.
Pratim i volim vas rad. Ali, jeste li se zapitali postujete li vi svojom odjecom dresscode/bonton. Osjecati se udobno u odjeci ne znači i putovati i u šortsu/bermudama, ili trenerci. Lijep pozdrav
Seat 3 K ! Interesting that a crew member guide you through the Seats of D / E . ! Normal Boarding Procedere is - the 2nd aisle and to the right… little strange
Recently travelled with AIR INDIA on 29/OCT/2023. SYD-DEL and DEL-SYD. While going food was terrible, on contrary while coming back food was grate. The conclusion i came on food being terrible might have been stored at non regulated temperatures. My checkin luggage was 32 paid Rs6200. around Rs3000/Kg. Luckly Hand luggage was not wighed otherwise another extra 2kgs should be paid. seating was good. Enertainment system was not working. Attender button not working and service of attenders still needs to be improved. Need more helping nature people. Even on arrival to sydney Declaration forms are not provided. All remotes of entertainment system are in broken condition. Overall rating 3/5 or 5.5/10. only imrovement i found is with pilots on landing and takeoff, It was smooth even that was terrible few years back.
One thing Indian planes have which is envy of many airlines- terrific pilots. Very skilled. Indians seem to have a penchant for flying. Even in dated fighter planes they can outmaneuver another pilot with a better plane as has been proven time and time again.
many years ago during confusion during Mrs Ghandi's assignation chaos was lucky to one of last flights out of Bombay. it was Air India. was a relief and thankfully way to Dubai a trolley broke loose and went flying down gangway, only being stopped by somebody's leg which was protruding in the gangway another flight to New York, 3 old ladies started a fire to cook a meal because they did not like food being served. return flight was interesting as large number of passengers were trying to bring fridges, large TVs, washing machines, ovens, etc on board as hand luggage. the screaming and loud ranting which took place was not fun. they were very angry. some say good old Air India
I lost my passport the same way on the same configuration seat on a Delta flight. A flight attendant with very small hands was able reach it in and grab it. I too was the last off the plane. Funny coincidence.
Yes another sensational review young Josh. Loved it. Fancy losing one's passport! Ha! Great to see such fabulous improvements with Air India. Thank you for showing us this! You are a champion.
I'm really excited to see how Air India will change in the next years.. new planes... new livery and the merge with Vistara 😁 Unfortunately, they made a lot of bad news in the past and it's really time for change. All in all, it will be exciting times for Air India ✈
I cannot believe that someone in Air India ordered a 787 and configured the business class in a 2-2-2 config. Even 10 years ago simply was not good enough.
Another great review Josh. It must be 20 years since I last flew Air India and I've never particularly wanted to since then. You might just have changed my mind😃
If you are interested in Air India’s Economy Class product check out David’s review: ua-cam.com/video/hoUPgHhWP7I/v-deo.html ✈️
In 2019 crew knew that Air India was sinking and their job is gone. It was bad you got to face that. Now it is different under new management.
Point taken about the manner you told how the feedback is taken. But understand this that out customers don’t have upfront way of expressing the feedback directly. Have a heart I had a horrible experience on united and airport at Newark
Hahaha nobody wants to know that..even if the viewer had any experience of Airindia
By spreading negative response and barking lot for Western airlines flight than you stay there only why the hell you stick your ass in Indian plane.
Not keep gorment🇮🇳🇮🇳🇮🇳🇮🇳🇮🇳🇮🇳 upsc kingdom🇮🇳🇮🇳🇮🇳🇮🇳
In my experience people expect too much from Tata in air india case
The expectation that a airline will completely overhaul in 1 year or so is ridiculous
Give them till 2025 or so to see complete change in whatever way it happens
No one expect too much, we expect basic..
Plus may be the hype that tata took over, but they were running worse than Airindia.
@@Ash-gc1zq who told u that? Air india has improved under tata in less than a year, unlike govt owned which did nothing but made loss and fought with customers
@@hiteshadhikari may be you had good experience. But me and most of the travellers who flew in the recent past feeling great about Tata n AirIndia etc had disgusting experience. Hence so much negative comment on Josh's video.
Airindia after Tata food from Indian airports are very good. Since they give free hot meals in domestic sector you might feel WOW.
But internationally their aircrafts, crew , service and complaint management also sucks.
Have you ever flown international with Airindia?
@@Ash-gc1zq dummy tata has just purchased the company, any company needs few years to change existing work culture of the firm.
You think int flights do great? Maybe emirate or Singapore airlines but kindly do see their prices
Go to us or europe and see their standard carriers, airlines are not working on 50% margins like in 60 or 70, they are a basic transport today whos work is place a to place b with 1 to 2 % profit margins at best.
Companies until they are luxury travellers dont do well, air india exp in basic is very nice compared to several european or dont even talk of american flights
@@hiteshadhikari listen to Josh's words. Tatas have been promising too much and nothing has happened for almost 2 years.
Yes ,most international Airlines are much better. In case you raise some issues, they sort it out or compensate adequately.
Airindia is not that cheap as you think on economy class. When I checked London to Mumbai and return it was £50 to 70 pounds cheaper on the same day n timings. (Not that cheap ). Sometimes Etihad can be cheaper than Airindia.
Emirates and Qatar or even Etihad Business classes are 1 million times better than Airindia and they are twice or more costly, but it's worth.
Can you expect no food ( when they issue tickets as full service flights ), leaking aircrafts, no flight infotainment systems , broken seats and much more issues at ₹5000 cheaper for a London flight ?
Now, I understand these issues might happen. But more important is how they handle and compensate the issue.
One of my friend and wife flew Paris - Dubai - Chennai. They had some issues and they offered a 7 star accommodation @Dubai, upgraded Dubai to Chennai to Business class and gave two free economy class tickets Chennai - Paris - Chennai.
They always fly Emirates if they fly international.
I had issues and Air India told will give 4000 points on their loyalty program. - I told them- keep it with you. I won't fly with you again.
I won't fly and I share these with most of my NRI friends and dissuade them from flying Airindia.
As soon as the crew recognised you, I knew this was going to be all good "crew experience "for you. The real experience would be when crew didn't recognise you.
yeah i always factor in too for sure
Totally agree, treatment was special once they recognized you…!!!
You can't control this factor
100%
Exactly😂
Would strongly advise waiting for Air India to refurbish their cabins to get a more accurate image of the newly improved service.
maybe you can 'lightly' advice so they hear you
And to refurbish their crews.
Middle Eastern airlines became rich ferrying Indian passengers too and fro from India to middle east since they were allotted more quota compared to the other private arilines of India by ministry of civil avaiation. Since Air India was also dwindling in crisis due to mismanagement and burgeoning loss the airline such as Emirates , Qatar and Etihad took over its share of passenger as well. Hopefully Air India will again reclaim its lost throne as best full service carrier as it used to be in till 70's.
🍻
Best airline in the seventies? The days of Panam, Concorde with BA or AF, full service Lufthansa etcetera …
Tell that to praful patel of Congress party . Must have got millions from the Arab sheikhs .. He should have sold it long time back
Emirates, Qatar and Etihad gets more passengers from China than India, they became rich and good due to their service; soft and hard products being absolutely incomparable to Indian carriers.
as per comments ,i think not only Air lance copy many business line doing same things , cos world is fake n dramatic now a days''' stay positive n enjoy beautiful ur life till we alive'''',,
I usually fly with middle eastern airlines to India but this time i will be choosing Air India.
Im fairly certain that if you werent a large youtube , the "soft" experience would be very different.
Honestly I think that once a host/hostess recognizes you, you suold also pay attention to how they treat other passengers, not just yourself. That would give you a more balanced view
My friend travelled from the UK to India on an Air India last week. He was seated at the back of the plane. When it was time for food, by the time the galley trolley reached to his seat, the flight attendant told him all there isnt any food remaining. He had to travel without food for 9 hrs. How can an airline company make such a mistake after charging the passengers inclusive of meal service? There still requires a lot of improvement in Air India.
It's a typical Air India flight. Don't get fooled by over optimistic comments here.
Customer service always sucks in any Indian associated businesses.
Horrible😢
Must have been a nightmare.
Crew recognising vlogger is always going to be a pointless video.
Didn’t he book the meal prior to fly?
@@kenny9168 why book prior? don't know the scenario now but with AI meal price is included in the ticket.
When I went on air india the staff were really nice.A passenger infront of me had cerebral palcy and was struggling to eat , but this wonderful flight attendant hand fed the passenger . The staff were great and kind but the only problem was that the infotainment screen wasnt working for the whole flight (10hr flight )
You are not the only one I was told by the staff this is the case for at least last 4 yrs and I traveled 3/10/2023 on 13 hrs flight..
@@johnSmith-bk3mlI understand u all guys...I also travelled in sept and I didn't face any such things but nor was I fully satisfied with the flight....let's wait for atleast 1 year to see the new changes as Ratan Tata has ordered 500 planes or so from Boeing and Airbus for Air India....
Still many indian passengers are depending on Emirates Qatar and some European airlines because of the bad experience from Air India by previous management but things are changing lot to change yes it takes time but finger crossed Air India is on the right track hopes to see Air India with or among the best Airlines
Emirates is the undisputed king of airlines.
I took an Air India flight last week (short haul, economy) and I was pleasantly surprised. Hot meal for a 1 hr flight as well as a very friendly and attentive crew. Same with the ground staff. I’d definitely book them again if there wasn’t the terrible airport security in India
What do you mean by terrible airport security?
@@anonymousunanimous3683 racist guy who kept laughing at us while ignoring our bags, sending them several times whru the xray while making up reasons (like a phone that never existed) why he needs to x ray again and laughing about it with his colleagues.
Perhaps thuis is just the beginning...Hope it ends well
@@Loettlhmmm i should try myself cause I can't believe on yt comments can u tell me which airport and which fight . I should try myself
@@sanasshushu3905 it was a flight from KTM to DEL
The staff seem to be making the best with what they have. Hats off to them. It’s better than the staff being as broken as the plane 👍
Not the biggest fan of the new livery, but I'm excited to see Air India transform into a world class product. Blue skies to them, and I hope they kill it in the global stage.
@@paradiseoskar5733 I pretty sure he used the word TRANSFORM there
@@paradiseoskar5733 bhai if you build a house does it get made in a day? No naa then just wait patiently and experience the change which this airline is gonna bring in the indian aviation market.
@@paradiseoskar5733 Are you some sort of hater lol? You can't fix everything in one day, there were lot of flaws in the airline which are obv being changed/improved, the food offered was improved first with slight improvement in costumer service(obv needs more improvement), age-old planes in extremely rough condition are now being replaced with newer ones and the most recent one being the change in logo, livery, and cabin. It seems like you were just too ignorant to notice these changes.
edit - Theres also a video about 5year transformation plan by airindia ceo
@@paradiseoskar5733 i think u r a nuts. He said that he is excited to see the transformation into a world class product, he does not say that this is right now a world class product.
@@paradiseoskar5733 You are the submissive equivalent of the online world. Someone who likes getting trashed online just for pleasure.
Amazing work once again, I love how you tend to give airlines a fair go even though you might have had not so pleasant experiences with them in the past... unbiased and fair journalism serving the consumer! Well done Air India!
Love to see the airline back on track. It's not so easy to replace interiors of 10+ years old aircraft in a short time, but it is more than good to see the motivation and hospitality back on board! Great vid Josh!
They gonna change the plane all togather they plased the biggest domestic airplane order in history just a few months ago . Ones the new planes start coming in the ride will be much more comfortable
I think it was nice that the whole crew showed up to help you with your passport incident. Not so sure on your service now that they knew who you were and what you could do for their PR. Glad you arrived safely. See you on your next adventure.
You say your flight was from Delhi to Tel Aviv but at 10:34 the end marker is placed on Dubai. Was there a stopover?
My recent experience despite not being a famous UA-camr was very similar. Excellent crew, warm, diligent, friendly, and very attentive! The hard product was still pretty dilapidated, though. Which I openly stated in my recent candid vlog of the experience... which in turn seems to have angered one Air India fan enough to actually send me a detailed *email* listing bad reviews of American Airlines that had similar issues to my Air India flight. Although not a single flight with all of the hard product issues I had on my one Air India flight.😂 but nevertheless, Air India is definitely on the right track!
Good to see AI on track to becoming a leader again; way back when, Air India was the Singapore Airlines of the 60s and early 70s. And I doubt any airline ever, before or since, could match the incredible cabin decor of the early 747-237Bs! Wild, baby!
Today, SQ has a share in AI and will want it to succeed too.
@@huaiwei I agree with you 100%
As far as the hard product is concerned, I am still not sure. They would have so many different products in the future. 4 different types of 777s (Delta's, Etihad's, Singapore Airlines) leased with Air Indias newly introduced cabins for their 777s. So that makes it five different 777 cabins. Then you have the A350s, 6 of them with the Aeroflot cabins and the rest 34 to be delivered with the new Air India Cabins. You just don't know what hard product you would get if you decided to fly long haul with them.
As of now yes, there's a bit of inconsistency on the hard product until their own wide bodies will be refurbished starting next year. But the ex-Delta, ex-Etihad and ex-SQ 777s are much better than AI's current hard product.
Air India has tremendous potential. With their direct flights to India from America, it can really get a lot of customers
if they up their game next year with the new planes and improved service.
Looking forward to it.
I think if there is a wait on new planes to come through, then they need to organise some deep cleaning for the current fleet. Around the 5:00 mark, you could see the accumulated grime in the crevices and around the power outlet etc... A thorough clean and some cabin maintenance would go a long way to get them by in the medium term.
Last year when I flew to India the plane was old. But the crew were very young and eager to serve. Had loads pf food and drinks.
They told me that due to the entertainment systems not working they are seeing customers asking 35% more in services, and they are happy to provide.
Landing in New Delhi airport was a horror show.
Good to see the improvements. I am hopeful. I know everyone has an opinion, but I like the new branding that will be rolled out. Glad they kept a modernized version of the Maharaja. Curious, your destination was TLV but the map in the video showed DXB. B-roll from another video?
Definitely Air India will be back when Respected Mr. Ratan Tata is there
Your timing is perfect Josh. In September I'm flying business class with AI from LHR to DEL and I too am dying to see the improvements that AI has to offer!!!! I hope to not be disappointed. One thing I do expect is maybe a old and tired aircraft, but look forward to everything else.....
God bless you
I understand u all guys...I also travelled in sept and I didn't face any technical issues or any problem but nor was I fully satisfied with the flight....let's wait for atleast 1 year to see the new changes as Ratan Tata has ordered 500 planes or so from Boeing and Airbus for Air India
New Air India will come in 2024 , they have already released the new livery and logo
Agree, Maharaja is back. I experienced the same travelling Newark-Delhi route. Crew is highly motivated and so is the customer service over the phone. The obvious improvements required are the in-flight entertainment and also upgrading the planes... and that clearly will improve once new planes are put into service.
New livery of Air India looking pretty good.. Become my favourite along with Air New Zealand, Air Greenland, Nok Air and Air Riyadh
I'm also one of those very few people who like it. However as you would probably know, many just don't like the change.
I don't like the livery design choice of the tail. I love the color choice they have choosen. Also, the new interior renders look amazing in all classes of service.
Josh, you are too kind about that dinner! That looked like two chefs who cooked two products and never collaborated what would go with what!
It’s good to see Air India under new ownership with the Tatas. There was a time when both Air India and Pakistan International were the pioneers of air travel and quality of service from the subcontinent. It’s sad to know that PIA hasn’t done anything due to whole multitude of issues.
When you see crew motivated happy to do the job then you know the Arline going forward ! Unfortunately the Arline was so corrupted in the past that definitely that had effect on them ad they performance ! I know Air India order many new aircraft so definitely future look bright ! Good to see Air India getting better
Hope they will upgrade all their seats, ground staff in Indian airports need to improve as well
But we need to wait atleast till 2026, Because, they are redesigning their seating layouts, Changing their SOPs and doing a huge transformation, so it will not be a great idea to expect an instant change after Tata Takeover.
The upholstery, the carpet... what a priceless décor! It has the feel of someone's front room. I hope that orange and pale beige doesn't change.
Recently flied from del to tokyo using airindia.
Dream liner.
Entertainment system was disappointing but rest was great. Looking forward to more improvement.
I was curious if your glowing report of the crew during the flight was due to some of them recognizing you or was it genuine. Your summary from the hotel let me know it was real and Air India is on its way to returning to days of old. Add their new colors on the planes that was announced earlier this week shows the "Tata Effect" is taking hold. Let's hope it continues.
the correct comment would be- Air India is Back, Maharaja is yet to come. Give Air India another two years.. with new airbus's and revanp of entire admin, retraining of crew, overhauling of looks and arsthetic, i am sure it will be on par with other A grade airlines. btw, Air India just changed its logo
Thanks for the review Josh! AI gives us the best service for sure. Sometimes they even let us find their planes at the airport for them as we cheerfully run from one boarding counter to another. It’s such an awesome experience _ feels like a crew member 😍😍😍
The staff seem so friendly now! It's so good to see! I'm hopeful about Air India's future. I remember in the past, Air India staff used to be so rude and unbothered!
Shame the crew recognised you. However great to see Air India making big steps in the right direction to getting back to where the used to be
Had 4 QR flighta this year. 1nce Wifi didnt work on All flight, 1nce only partial. All planes where in Bad conditions, 1 plane had even 2 business class seats brocken, so people had on start/landing to sit on a economy class seat. All Times lue was very dirty. My flights were VIE-Doh-JNB-Doh-Vie. Oh and 1 plane was delayed 2 hours cause plane was broken and needed replaced
Your airline reviews are the best. Far better than the other UA-camrs who will go unmentioned at this time. Keep up the good work, also any possibility of doing a new review of Tunisia air, a return trip where they guarantee your safety?
Cabin reminds me of Lufthansa cabins, 747's looked just as old as well. 😅
As long as it's clean it's usable, but more modern cabins would be nice.
Hope they are now part of the worldwide check-in system. Once I traveled to India via Frankfurt (first leg LH) but I had to check-in to the Air India flight over there. It was a bit annoying (happened about 8 years back)
Bro 8 yrs back💀 well let's wait for atleast 1 yr. As Ratan Tata has ordered 500 planes from Boeing and Airbus....
Omg!! my aunt is there!!! auntie Harsha!!!!
AAAAA
13:27 (the female in blue)
7:24
The heaps of booze is an air India signature
Most of the travelers on it were business people or government officials
This was a strategy by the crew to knock them out so they don't bother
@JoshCahill, just one question. When you do these reviews, do you need to inform the airlines about this and on which flight you will go onto? Because if so, will they be so kind and happy because of you, or will they do the same service to me or anyone else?
14:50 I wonder what kind of service that woman received on board the plane.
They're about to undergo a massive rebranding too, new aircraft, new livery, give it another year or so then fly with them again and am sure thenimprivements will be even bigger and better
Air India will be an airline that will become air line of the choice. I have been following this airline for long and seen unprecedented changes and improvement. Previously the staff had no accountability and the management both stationed at the airports and other places were extremely corrupt. It was common to buy an economy class ticket and get upgraded to a business class. Now it has more or less disappeared as the new management is focused on the revenue loss.
It is a question of time and not if the airline is moving to become one of the greatest airline
Good luck..dream on
Nice review josh. Very recently Air India revealed their new logo, brand identity and gave the first look into their brand new cabin. I hope you can cover that in a separate video.
air india is going to refurbish all their cabins till 2024, it will be interesting to see the cabin, as an indian flight enthusiast
I think it will take some time for Tata to do a complete overhaul of Air India. They have to undo half a century of mismanagement & poor service. You will definitely see improvements in next 5 years. They are buying planes in record numbers, training their staff at rapid rate, restructuring their departments, rebranding the entire image of the company, redesigning the interiors of the plane etc. It will take time.
Good review Josh but as others have noted your reputation may have improved service. One often experiences the best service culture throughout India,especially in good hotels, restaurants, retailers etc. Therfore the drop in service standards at Air India over the decades reflects the horrible approach to work ethic from the top down. I'm afraid i won't be willing to fly with AI for a few years still.
Good to see you back on Air India, and thanks for your honest feedback. I wish you had covered the recent Air India rebranding event in this video and tell something about it
Honest review is like true gold and the roadmap to success. Tata is very keenly observing at all the reviews and trying their best to be better. Love #tata
@joshcahill I was wondering if you were considering / would consider flying on Delta’s inaugural from LAX to AUK on 28OCT. It is a *completely new* route for arguably the best US based international carrier, not a renewal of an old one. It will be on a reconditioned LATAM A350, so while it is not on the A/C with the Delta One Suite product, it should nonetheless be a very momentous beginning for US/LAX service and one of the worlds most beautiful and exotic lands. I hope you will consider it, I think it will be very a memorable day for all involved. I love your channel and your takes on aviation, my life. 🙏
I wouldn’t look for clear changes until next year. New aircraft new equipment and hopefully a better experience. Rn all you can look for is the attitude of the staff
Lounges in india are far far better than the ones in Europe or the US. While the staffs annoying behavior is something to correct, the servicemindedness of the staff in Asia is something noteworthy. Kudos!!
I travel to both India and Pakistan. From Geneva you don’t get direct flights to South Asian destinations. I would love to experience a direct flight with an improved Air India.
Privatization and foreign management could also be a solution for PIA. The only problem you can over come quality of service and quality of planes. Negligence in flight safety and negligence in pilot training and experience is going to be hard to brush off for PIA.
Flights are very good on GCC airlines and Turkish Airlines but transiting through a hub can be hectic.
I personally was impressed by Vistara. I found it better than Indigo.
Very por experience traveling Chicago-Ahmedabad via Delhi 😢😢😢
I would definitely recommend flying to Mumbai over Delhi. The overall airport experience is way more refined and sophisticated. Also prefer a night flight in Mumbai. The view is marvelous
How scary you couldn't find your passport. It's good to see you enthusiastic about the flight. Sounds like the food service has improved drastically
The interview is usually only for elal as they have extra security which is why people like to fly elal. They also check your bags before it boards an elal plane. With United they also do another security check at the gate
time flys by so fast! i can't believe the 787 is over 10 years old. seems like just yesterday when it came out
Air India has announced they would change the interior of most of their planes , hope they shine
You say Air India plane was dated and look really old ….. I felt the same on a flight to Thailand with Emirates - where the expectations were really high 😢 - an old and dated 777 ….
New Josh Cahill video? Hell yeah ✈️
Amazing that a 787 can look that bad already, This is what turns me off about flying Air India, also how dirty the planes seem, Hopefully the order of all those new aircraft will make a big difference.
Oh that's so funny that we released an AIR INDIA REPORT on exactly the same date, Josh...! Cheers from on the road.....
with new aircrafts coming in espicially A350 I hope and believe the Hard product will also getter better. About new logo and livery they are good but they miss Indian charecter they should have used Indian Tricolor in the livery atleast the font looks terrible i hope they change that and also change the color from red to violet/golden
Great review Josh, looking forward to the WhatsApp catch up on Sunday evening.
I’m so happy josh did this cause air India deserved another chance they are the nicest people and yes their planes are old and crews before we’re okay but now WOW WHAT A GREAT CHANGE ❤🙏🏻🙏🏻🙏🏻
Air india yes nice crew just that they need to get new planes. But yes Air India I believe will be one of the world's best airlines 🙏🙏✈️✈️✈️🇹🇹🇹🇹🇹🇹
This is not new Air India , refurbished flights will be rolled out from mid 2024 and new planes will start from last months of this year carrying new logo.
The Tumi kit gave the idea…that they are really going hard… and not messing around. Old Air India kit and this… marked difference
I think its not really easy to overhaul air india’s planes in 1 year. Even tata is managing it they need some time to fix those scary planes. But atleast the service from the crews is changing and stepping up. Maybe next year they will fix all of it and have a very good experience at air india. I was skeptical on choosing a business class flight from india to europe. As we plan for a vacation next year. But if we are paying for a business class ticket then we should experience the business class we paid for. I mean the ticket range from economy to business is really different so they have to make sure we get the experience we paid . So that people will enjoy and book tickets from that airline again and again
Thanks for the review being Indian sorry but we are a stable country and our pride our sir Tata doing the grate work that late JDR TATA sir’s deam was just wait for sometime sir as it’s all to fast to manage all the things but in few more months of progress Air India will grow ❤
I like the design of the flat bed seats.maybe less privacy than some ‘cubicle’ business class seating but, lots of legroom, unlike the cubby holes you find on Singapore Airlines. They’re hopeless for a 6ft tall guy!
Thanks for the video and the review. I do not think the TATA group will change the hard product immediately. They will probably work on the service. I wonder why 10-year-old aircraft show a lot of wear yet older aircraft still have intact facilities.
Did the menu have Indian food as one of the options? Indian food is a delicacy and having an Indian meal on an Indian airline sounds appropriate.
Exactly same thought about the wear. Other airlines fly > 20 year old 767 / 737 / 330 and you don’t see tape and cracks. Those parts get replaced.
Air India is adding ex-Etihad and ex-SQ B77Ws as a temporary addition for their own wide bodies to be refurbished. The first AI's refurbished wide body will be out next year. As far as the current aircraft are concerned, the former owner of AI, the Indian govt, never prioritized on the interiors and IFEs.
Since Air India announced a rebrand, it would be interesting to see if the rebranding helps Air India later on
The food taste plays a major role in a travel so that was a big +. Not sure how they would treat a non-popular person. TATA should focus on giving privacy seats and probably a JV with Netflix for ON AIR shows atleast for the business and first class.
I travelled yesterday from mel - del and yes it is still the worst. First 3hr delay, no entertainment unit and no charging point were working! The crew was a little bit rude, the food sucked and we had water leakage for the number of seats. Even being in India, I would never travel with it. They just really don't know what the customer service is.
The only issue I see is they knew you so they went above and beyond. I wonder how they are to the average Joe
I was on an air India flight from Chennai to Delhi last week... I can definitely say their service has improved.. Yes, the hard product itself needs to be revamped, but that something that'll take a year or two... But otherwise, it was a pleasant surprise and experience... I'm proud that air India is on path to regaining its past glory
In October last year I travelled by Air India from Toronto to Delhi. It was good experience but still long way to go
Fantastic video! The title of the video could have been a but better such as "A Great Flight on Air India" or 'The Maharaja is Back". These will be more suitable since you enjoyed the flight. By reading the title I first thought that you had a bad flight.
Pratim i volim vas rad. Ali, jeste li se zapitali postujete li vi svojom odjecom dresscode/bonton. Osjecati se udobno u odjeci ne znači i putovati i u šortsu/bermudama, ili trenerci. Lijep pozdrav
We need to give them some more time to truly shine. It’s a work in progress. I’ll give it another year to start looking even better
Glad they seem to be improving, the cherry on top is when the new aircraft arrive once the rebranding is phased in.
Seat 3 K ! Interesting that a crew member guide you through the Seats of D / E .
! Normal Boarding Procedere is - the 2nd aisle and to the right… little strange
Recently travelled with AIR INDIA on 29/OCT/2023. SYD-DEL and DEL-SYD. While going food was terrible, on contrary while coming back food was grate. The conclusion i came on food being terrible might have been stored at non regulated temperatures. My checkin luggage was 32 paid Rs6200. around Rs3000/Kg. Luckly Hand luggage was not wighed otherwise another extra 2kgs should be paid. seating was good. Enertainment system was not working. Attender button not working and service of attenders still needs to be improved. Need more helping nature people. Even on arrival to sydney Declaration forms are not provided. All remotes of entertainment system are in broken condition. Overall rating 3/5 or 5.5/10. only imrovement i found is with pilots on landing and takeoff, It was smooth even that was terrible few years back.
One thing Indian planes have which is envy of many airlines- terrific pilots. Very skilled. Indians seem to have a penchant for flying. Even in dated fighter planes they can outmaneuver another pilot with a better plane as has been proven time and time again.
many years ago during confusion during Mrs Ghandi's assignation chaos was lucky to one of last flights out of Bombay. it was Air India. was a relief and thankfully way to Dubai a trolley broke loose and went flying down gangway, only being stopped by somebody's leg which was protruding in the gangway
another flight to New York, 3 old ladies started a fire to cook a meal because they did not like food being served.
return flight was interesting as large number of passengers were trying to bring fridges, large TVs, washing machines, ovens, etc on board as hand luggage. the screaming and loud ranting which took place was not fun. they were very angry. some say good old Air India
I lost my passport the same way on the same configuration seat on a Delta flight. A flight attendant with very small hands was able reach it in and grab it. I too was the last off the plane. Funny coincidence.
Yes another sensational review young Josh. Loved it. Fancy losing one's passport! Ha! Great to see such fabulous improvements with Air India. Thank you for showing us this! You are a champion.
I'm really excited to see how Air India will change in the next years.. new planes... new livery and the merge with Vistara 😁 Unfortunately, they made a lot of bad news in the past and it's really time for change. All in all, it will be exciting times for Air India ✈
I cannot believe that someone in Air India ordered a 787 and configured the business class in a 2-2-2 config. Even 10 years ago simply was not good enough.
Good thing about TATA is they take the feedback seriously to my experience
Another great review Josh. It must be 20 years since I last flew Air India and I've never particularly wanted to since then. You might just have changed my mind😃
Air India's new livery coming out soon..... rejuvenation of aur india has begun. All thanks to TATA 🙏