Crazy after watching this video a day after I got a today only price. Told him and his today only price to kick rocks, and on the Next day received a text, email and call from the stores manager saying they have a special for me. Thanks for this great video
Thank you so much for making this video!!! I'm a 23 year old home buyer and need some windows and a salesman called and came in. Gave me a deal I thought ws amazing but after I had a gut feeling and did some research . Everything you have said is exactly what he has said. Thank you for telling us home buyers about this. Very grateful and save myself 14k. Very grateful for what you do and hope people can find your video to learn from these scams artist.
I'm glad to hear that you did not make a big mistake. If you're still interested in buying windows, I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com
This video is so helpful for anyone, even those who will never buy windows. A great explanation of how to avoid falling for high pressure sales tactics. Thanks so much!
I live in Florida, and I just had a consultation with a representative from Anderson Windows. I had to cancel the contract, and he was very understanding.
Hi Jeff, GREAT video. A while ago I had a number of window companies come out to give me quotes, but when they ask their "closing" questions during the demonstration, I told them I wouldn't be buying tonight because I already have another one or two window companies scheduled to come out (even when it got down to the last company) and I want to see what they have to offer before purchasing. Of course, they tell me their window is better, but... When they bring up the "tonight only" price at the end of the demo, I tell them that is a bunch of BS and if I call their company back and they don't honor the "tonight only" price they have lost my business. They do not have to send the salesman back. It doesn't cost them anything for them to send me the contract via email or snail mail and have me sign it and send it back. Unfortunately, I didn't purchase windows previously, but I'm about to start the process again. This time I only need quotes from two or three companies since I am already familiar with their products and just want to get the current price. And I definitely agree... fall in love with the company first. Find one that has a great reputation and stands behind their product and their work!
Lew, you are reading my mind! I hope you find exactly what you're looking for. I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com
For anyone coming here, my big mistake was not understanding these terms; insert, pocket, replacement, and full-tear out, new construction, and what they mean, and how they are significant. The discussions around windows all center around wood or vinyl…etc. So anyway, what they fail to tell is, some windows only come in “new construction.” If you choose to do “inserts” and the other windows are “new construction only” the ORIGINAL PROPORTIONS will be thrown off, which is important especially for the front of your home. Nobody tells you this, Nobody cares, but it changes what an architect might have already carefully organized. Architecture is an important consideration, because as they say “the windows are the eyes to your homes soul.” ❤
I dropped out of the buying process last winter due to price but not before I could use all your tips and knowledge on a Pella salesmen. I spent the morning watching your videos and he assumed I had done this before! I’m thinking about jumping back in now that it’s getting drafty again. Gotta rewatch your videos and refresh on my notes. Thank you Jeff!
Thanks! I have dealt with so many of these tactics on pretty much any home improvement project (gutters, roof, siding, etc) and have learned to walk away when these tactics start coming up. Thanks for sharing such an honest perspective!
Great video! Went through this experience with an Anderson rep. Spent 2 and a half hours at the house (for a 90 minute meeting). Gave us a quote of over $50,000 and pressured us (especially my wife). He got short and snooty when he realized we weren’t taking the bait. It shouldn’t be this difficult and leave you feeling sleezy when buying windows
Anderson is worthless. One of their employees named Joe Reeder is always in youtube comments bad mouthing anyone and everone that doesn't praise ANDERSON. He alone swayed me and dozens of friends and family from ever doing business with Anderson. I would NOT use ANDERSON if they were the last window company in the universe.
Exact same story with us. All decision makers to be present. Long presentation after a long work day. We were exhausted. Initial quote 57k. Same day buying discount brought it down to 38k. Then he left to get his dinner so we could think about it. We decided not to decide the same day. This guy was a pleasant salesman and left without showing any signs of annoyance. Rehash manager called the next day and got the price further down. So much for the price being valid only for one day. Glad I saw this video.
I had that hard-sell salesman at my house for 3 hours yesterday. I said no because I despise pressure sales. It turns me off instantly. I warned him in advance and he still tried it. Thank you for posting this video.
Then why don’t you guys buy the materials and install them yourselves. You want a professional job done right?Then why act weird if they ask you for your business.Now if the product is crappy and you don’t trust the company then cool. If it checks all the boxes why continue to put it off ?
@@harlemnights4381I think you’re missing the point. People are willing to pay for a job done right… but when people come in at $47k and then end up saying only if you buy today you can have it for $17k, then it’s just dishonest and the tactic is disrespectful. Nobody likes their time wasted and their intelligence insulted.
I started watching your videos about an hour ago and can’t stop! I keep telling myself I have to get to bed, but then you mention another video and I’m like, “Ahhh, I have to watch and learn more!” Thank you so, so much for these valuable videos!
I was glad to see your other video. After I posted here because the windows he was talking about, oh, were the provia Endure. And you seem to say positive things about it.I have to watch the rest of the video.
I appreciate you taking the time to make this video and it was very informative - although it was more about what to watch out for regarding sleazy sales folks rather than on windows. But I'll hunt around for some of your other videos on windows being that I need 22 new windows! Great video, thanks!
Great video. I need to replace my windows in my house in Washington state and this was the first vid I've watched. Now I'm prepared to venture forth and find somewhere to buy windows. I knows it's going to be expensive because I have many very large windows. I wish your showroom was up here instead of in Texas.
Thank you for watching and your comment. I wish you the very best on this adventure! I get so many people asking me if I know a great window company in their area, so I started a website where I have a list of a lot of great window companies. We may have somebody near you, I'm not sure. You can go and check it out if you would like. Go to JeffsList.com
OMG. I felt like Jeff was talking to ME! We just had this over the weekend. And it really does make me want to forget upgrading the windows...until I found your channel! Now, I'm excited to get my "Jeff's List" recommendation for my area (KC) and get new windows. You are AWESOME!
Thank you Jeff. I justed had Renewal by Anderson and Power Home Remodeling came to my home in New York for windows estimates. My the first estimates from Renewal by Anderson was for $81k for 24 double hung windows. The discounted price was $58k. The Power Home Remodeling estimates was $31,500 for 24 windows. The discounted price was $23k. Like you said, they both gave me a take it now dealing or pay the original quotes. This was a very unbelievable experience. They are worst than a used car Salesperson.
Yikes, I am certainly not surprised. I don't understand these companies and how they think they can get away with it. If you're looking for a great window company near you that doesn't do these things, I might know someone. You can look for yourself by visiting JeffsList.com
Excellent video! Thank you for saving so many customers from a high pressured sales pitch...it just happened to me yesterday. I had Renewal by Anderson at my house ....with a strong sales pitch....wanted to make sure all home owners/decision maker meet with him. Gave me an estimate of $80k+ for 23 windows. But also said that there will be a factory discount of $20k+ if I signed a contract right away. I too stood firm that I will get estimates from at least 2 additional companies before I sign any contract. So he said the discount will be off and the price is up to $80k+ as soon as he is out the door. I thanked him for coming. I am continuing my research and thats how I found this video. I'll be watching all your videos first.....I am not in the Houston area. Thank you so much !!! I am really puzzled why this company despite the price and sales pressure still ranks number #1 in every search? Any thoughts?
When you spend a billion dollars a year on marketing, you can be number one in any category you want. I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com
We sat through a 2 hours presentation by a Renewal by Anderson rep today. Thankfully we had a Marvin quote in the back of our minds from last year so when we saw the wild numbers, we were surprised but didn't fall for their tactics. Our experience with the Marvin rep was completely opposite of today. My dad sent us your videos after hearing my story. Here to learn as much as we can before we move forward on any window purchase!
Love how transparent and open you guys are. I watched your videos last night called for a quote. Calvin came out today and we closed. I can’t imagine working with any other company. Calvin represented you guys well.
Are you still happy with your windows? We just met some guys today with them and we're trying to decide who we want to go with. These guys were our 3rd quote.
I am in the window and door business in California. I have never tried to high pressure sell product. Educating the customer has always been my way of selling product. I sell a large selection of product from quite a few different companies. The best window to buy is the one that fits your budget and style. Top of the line is not always the best fit for a window project.
Yes…. The local Anderson Window dealer did most of these tactics. But I had purchased from them years ago when I was flush and knew the owners brother in law so I received what I thought was a good price. This time around I cancelled on the second day after. My windows were around $78k but my today price was 54. After getting approved I mulled over the interest rate (which was low but I hate paying interest these days!) and the term of the loan. Decided to cancel on the second day. Then several calls offering lower prices. I’ll do it myself. I’m handy and have time. Just need to get someone to order the windows!
I don't know if anyone who makes Windows specifically catered towards a age group. There are many different options available from all manufacturers. Remember, the most important thing is going to be to find a great window company first. Have you found a great window company yet? We operate in Houston and the Dallas/Ft Worth area. However, we have great relationships with so many wonderful window dealers all over the. Country. I started a website where you can see if we have a trusted window company in your area. Perhaps I can point you in the right direction? Check out TheWindowExperts.com for a dealer near you! All the best! Jeff
I’m in the process of building a home in central California. Wish there was a window company like yours around here for when we start putting the windows in. Awesome videos, Jeff. Keep it up!
My exact experience with Renewal by Andersen! their "buy tonight" price was $6k for 3 24" octagon attic windows. The measure tech showed up without a ladder and I cancelled the order
Great show, looking to help my son with his replacment windows. So today I put some information in and about 10 minutes later, like magic, the phone rings it’s a window lady. I tell her what I’m doing to help my son and then she tells me your son will have to be there just like you said they want everybody at the first meeting so you can’t say well I have to ask my spouse.
A great window, with a bad installer, is a bad window. Truer words were never spoken! I made all the mistakes you touched on. I used New South Window Solutions in South Florida. Worse decision of my life! If I was in the Huston area, you would likely be my first and only stop for buying windows. Thank you for this video. Had I only seen it a year ago, it could have saved me a lot of money and aggravation. The ease in which you opened that sliding door was impressive. Thank You
I'm sorry to hear about that. We have a NewSouth office in Houston now. They do pretty bad work and we hear about it AFTER people have spent a lot of money and did not get what they were promised.
Omg, I'm in nw IN and just had this exact experience yesterday with a company called Window Nation. Glad I followed my instincts and said no...but the salesperson wasn't happy.
Good for you! I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com
As an aspiring siding, window and door contractor in western NY i truelly love your videos. I've been working in the field for 22 years and have been in business on my own for 5. I'm learning how to sell my own work vs. being a subcontractor. I appreciate your time and explanations because alot of what you say has been spot on. I also want to be ethical and transparent with people as I feel there is a huge lack of that here where I am at. Thank you for your time and videos. Your a true role model.
I'm in SF, CA area and wish that your company was here! We're wanting to start our window project and it's overwhelming. Do you know anyone good folk out here?
Anderson came to my home, nope, got the sleezy tactics. Window world, Lowes and Champion are coming next. My home needs windows. 34 of them. I am so thankful for all the information I am getting from your videos. I live in middle Ga and would love a window company recommendation. Hoping there is one here like yours!
Thank you so much for your advice and for your quick response. Any suggestions on a good, wholesome, honest and respectful window company in my area would be greatly appreciateaA
I wish you had an office in St. Louis. I love doing business with a company that doesn't try to treat you like just another victim. I have a 57 year old house with original windows.
Loved the comment about the amount of glass vs surround and the pictures to show examples. I hadn't considered that at all and now I feel like I know what I'm looking for.
Great! I'm glad that helps. Fyi, if you are looking for a great window company near you, check out a website I've developed to help people find good window companies all over the country. JeffsList.com
@@HoustonWindowExperts Hey Jeff, can you recommend window dealers in the Orlando area? So glad the wife stopped me from signing the 100k window installation that came out to $77k with all the discounts.
@@Desafinado30 If I may ask, how big is your house, and how many windows are involved to add up to USD77k ? More and more I want to find a decent manufacturer or distributor who will sell direct to me, so I can DIY the install of our paltry dozen windows.
@@kevinm9174 The price I was quoted very recently was for the renewal by anderson composite- fibrex windows with the in-between the glass grilles. Have to say though. there are many variables in determining a price for your windows such as size, materials, grille, home location, etc. I think the best you can do is to research a few highly rated window stores in your area and get a few quotes.
I needed 4 windows replaced ASAP due to severe condensation issues. It was so bad it was literally a puddle next to them. I knew all the tricks of the trade and told the guy right from the get go if you are honest with me (which wasn’t hard to tell) and give me a fair price I would sign then and there. He gave me a price of $6k. I said I know the deal I say no and tomorrow I’m gonna get a call from a project manager saying he can knock off $1,000. Do that now and I will sign. Of course, he says he needs to make a call and 5 min later comes back and says he can do it. I was very impressed. What you also need to do is check reviews. They are usually pretty accurate.
Just a warning, new windows may not fix your condensation issue. It can, but more often than not if you have that amount of condensation on your window you will also have to address the amount of humidity in your home.
I just got Renewal by Anderson windows. My kitchen widows are so noticeably chunky compared to my original Alpine vinyl windows. Not as noticeable on my other windows but I’m trying to get used to my kitchen windows. In the end, they are overall good windows, very expensive. I was not a fan of the high pressure sales pitch. So many options that I had to decide from looking sideways at his IPad. I went with Renewal after previously listening to their same sales pitch 5 years ago. Their install team has good ratings where I live
Thanks for the tips you just shared. I have encountered that type of salesperson you've mentioned on the video and my wife had fallen into the trap. I wish I've seen this video before we got our whole house windows replaced. There's tons of sharks and alligators here in hollywood and they are hungry for your money. You're spot on saying all the tricks they use. Cheers to you and your company.
Thank you for watching and for your comment. If you're looking for a great window company near you, we may have someone that we can recommend. Please check out JeffsList.com
I used to be in the high pressure window sales game. I would get bonuses if I was thrown out of a house. Also the one tactic that you missed that worked for me was factory direct. I was a factory representative and every day we were on the verge of laying off factory workers. So if you buy right now you will get the best price because your helping us keep our employees working. Your doing is a favor so we will do you a favor on the price.
WAHO ..JEFF YOU ARE WONDERFULL, EXCELLENT AND HONESTLY SAID EVERYTHINGS . I AM SO MUCH IMPRESS WITH YOU. THANKS, A LOTS FOR THIS KIND OF VIDEO YOU MADE. GOD BLESS YOU AND YOUR BUSINESS. KHATRI FROM NEW YORK.
We had the same experience your describing after Hurricane Sandy. The same company that sells windows sells roofing service. I just buy my own materials flooring etc now. Than hire someone to install it. That way they can't skimp on materials and I only pay for labor. And I only pay after the job is completed. That way if they don't show up or don't finish the job i"m not losing my money.
I worked for champion windows in Denver. I've heard an seen exactly what he's saying. I will say I loved their windows and doors, even have some I installed in my home
Hi Jeff! Same here. I just stumbled across your video and I'm looking to replace several windows in the south suburbs of Illinois. I just had a company that I thought may work out but when they quoted me 25k plus for gutter replacement, I showed them the door and a body part.
Hi Jeff thanks for your very valuable advices. This is John from Miami, FL, I'm in the process to install impact windows at home, around 16 openings including windows and doors... so far I've met around 7 companies with de same MO as you describe it in the 5 steps of this video. One of the company which could be the more serious one made the proposal to be paid in cash or financed by Well Fargos Bank but not 0% financing , it could be 7% to 8%...so I would appreciate your suggestion in the way to pay even thought Financing is more convenient for me at this time. On the other hand I also would appreciate your opinion about manufacturers called ES windows, EC Windows, and PGT. Once again thanks for your very interesting videos John
I like Renewal. They have awesome windows and the sales person I got made everything very clear. Pella quoted half the price but the quality was lacking.
Great video. I live in Mi and have been getting estimates for replacement windows and have gotten some of these sales tactics. I send them away and don’t answer their calls after that. Such a frustrating process.
I live in Michigan too and have had the same experience. It's awful! It's even worse when you're a woman. They become condescending when they realize you aren't going to buy.
Excellent Information, I am in Florida and you described those salesmen perfectly. You have to take a 2nd mortgage with some of these companies, its so expensive. Average price per window on one quote was 2K per window with installation. CRAZY!
Yikes! If you're looking for a great window company near you, check out a website I started with a list of great window companies I know all over the country. Maybe we know someone near you? JeffsList.com
What a great video, Depending on the project I met every one of those sales people over the past few years, I spent 52 years as an engineer in the construction business including capital plant sales - its a waste of their and our time. Why do they do it? I laugh at them when they try the tricks you mention, and more. Good for you to identify the less than honest folks in the industry. One point you mentioned I have to emphasize, quality and knowledge of the installing crew. Its paramount a great product installed badly will still be bad.
Wow, I’m a window and door salesman for a small company in Pennsylvania. I have been talking about these same things. It seems like the window industry is worse than most. The stories I hear from my customers are amazing at times. Just came across your channel agree with everything I saw so far. Thanks for the great content.
Great video. Plus I have construction background. I'm finding is that when men come to give me a quote they see me, a female, and think I'm an easy target. I cannot put into words how frustrating that is.
Thank you for this video! We live in the Boise Idaho area and had this exact pressure sale happen to us. We did not make a decision as it’s a big one to make and we will not be pressured for that amount of money. This video shows up on my feed today and I’m thankful for the tips! Thank you!
I think I love you Jeff. You described my recent visit from Dreamstyle remodeling to a tee (also). They sell the ProVia line of windows and I was almost talked into loving their windows. Then the numbers, how bad other windows are, and the savings if I buy now etc... Also they offered another veterans discount. So the retail price was $35,229, Promotional price down to $26,421 and with the vet discount down to $25,101. The he called his manager and got the price down to $24,500 today only. Then offered zero percent financing. Then tried to make me feel bad when I wanted to think about it. I insisted on seeing some other houses in the area with these windows. He only had a slider sample and didn't have the double hung sample. After watching your video, I could see that the ProVia window frames ARE much chunkier than I really wanted. Many retro-fit windows you see in the big box stores are even more chunkier. I live in Prescott AZ and I know you are in the Houston area, but you did say that you might be able to help me find a company that won't lead me into those 5 possible buying mistakes. I'm sure that if you know a good company in the Phoenix AZ area, they will drive the 100 miles to show me their window line(s). I don't want to make any of those mistakes. I love your company and love the way you explained this to us. (all UA-camrs) Thank you VERY MUCH!
That Provia window is a one and done deal! Lifetime warranty! If you get the whole house done most of my customers heat and Air conditioning bills are CUT in half
So what's being said about Pro Via? Are you saying they're good or they're bad? I had someone who recommends those windows come to my house I didn't see a sample of the window but there was no pressure and they came by twice. And I haven't had to sign anything and there were no special deals and he owns the company, so he's not calling anybody on the phone or any of that nonsense. So, are they a decent window or not?
There's no reason why the sales experience can't be an honest and genuine one. High pressure sales is a thing of the past; we now live in the age of information and people are getting wiser against deceptive sales tactics. If people are truly in the market for new windows, you will always make the sale if you work with their needs and budget. The manufacturers that dominate the industry need to put happy sales people and satisfied customers over maximum profits, period. Thanks for the video
Exactly what you have explained just happened to my wife and I,we fell for it but canceled the next morning. I wish I would had seen your video before the meeting.Thanks
WOW!, WOW! WOW! Sir, you have opened my eyes to the window game. Could you please come to the D/FW metroplex and give me a quote on my four front windows that I want to replace? LOL! I'll also take a referral for a company that installs in my area. Thank you for your honesty!
My windows are original from 1987. I know you don’t have to replace all at once. That said, should you have a strategy to replace over time? I only have two I think need replaced at the moment
Thank you for watching and your question. If you only do two at a time, you'll likely pay more money per window than if you did them all at once. You also have to consider that these new windows will likely look different than the ones you didn't replace. Otherwise, two windows is a fine idea. I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com
Thank you for watching. Hey, honest, transparent business practices are making a comeback. I've seen it trending all around me. The buying public is demanding it and those who provide it are being rewarded by their clients. It's the best way to do business!
Me and my business partner have a US-based marketing company, with a call center in Venezuela; for three years we have given leads to windows companies and everything this man is saying is the pure truth... our client companies are just the way he described. They require all homeowners to be there and if the rep arrives and one party is missing, they won't give the free quote. They offer nonsense fake promotions like "end-of-the-year"or whatever. They do have a rehash department with an area manager to lower the price... Everything is true. I wish you much success in your ethical business, Sir.
Thank you for watching. Please contact our office, they have names of window companies all over the country that do a great job. I think we have someone in your area. info@houstonwindowexperts.com
I wish you were in Florida….I am having such a hard time deciding and finding a installer I feel confident with. I know I want black aluminum and modern doors and windows but I am frozen for fear of a bad choice.
This is a great video. Sounds like a straight-up company that is trying to do things right. Everything they are saying is legit. Pat on the back from me!
Thank you for the great content. My wife and have have thrown out 3 sales people that have tried these tactics before seeing this video. My question is who can we trust? It is very expensive and so easy to fall into the trap but as soon as they say "once I walk out this deal goes away" I shutdown. My wife doesn't understand it but I know BS most of the time. I am in Arizona do you have anyone that you can recommend here. Thanks
Yes, I do. I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com
Great informative videos. I wish there was a window company likes yours in Ohio. All of our local companies sell one brand of window, always vinyl or composite, with limited option.
Thank you for watching and your question. Just so you know, I have created a website with a list of great window dealers all around the country. You might be able to find someone on there that does a great job in your area. JeffsList.com
Wow! Thank you!! Such great information. I'm in Minnesota, any recommendation on who to work with? I'd give you my business if I lived down your way. Thanks!
Thank you for watching! I get this question so much that I created a website where you can find a great window company near you. Please check out JeffsList.com
Jeff, excellent videos. Thank you. If you were in Ottawa, Canada, I'd contract with you in a heartbeat, just because. But since you aren't... in the interest of transparency and all, what is the approximate mark-up on the actual windows in the middle and upper quality ranges, and what percentage of a relatively straight-forward replacement contract would be labor? Also, as an avid DIYer, I've found that i can source low-end product easily, but when I look for (say) Euro-style tilt-and-turn windows, suddenly only a local retail installer is allowed to talk to me. . . in a three-hour sales script, just as you describe.
A fair mark-up to expect is about 15-20% net margin for a window company. We have to charge enough to make a fair profit but not too much or you won't sell anything. There are companies who are really cheap and they are so excited about how much business they have but they don't realize they are going broke. In the US, only about 10% of construction companies are still in business after 7 years.
Enjoy your videos. Currently am shopping to replace just one window, cause its hard to open. (All are old, 50 plus years aluminum. But I live in mild climate area.) I had a WinDor salesman. He came about 30 minutes late. Seemed irritated. (I'm a happy type) He insisted on measuring all my windows. I asked him if he'd like water, soda, or coffee and some cookies. He suddenly became nice, chatty, and told me about going on vacation and just coming back. He then finished measuring and sat down and said there was no room for negotiation as he was giving me his lowest price. $12,000 for all 11 windows normally. But it would be $9000. I asked what kind of window it was. He said they made their own and it was the right kind for the area. He never answered any questions regarding the energy value. Just they were double paned. And I'd have to take white vinyl. (Which is something I personally do not like.) So I asked what the one window would cost. He stood up, after eating several cookies and having 2 sodas, and said I was wasting his time. That no company would just do one window. And that I'd be charged double if they did. I thanked him for his time and showed him to the door. As he was leaving (he was very obese and struggling to carry his sample bag, which he never opened)he kept mumbling how stupid I was and left. I went back inside, after watching him drive off, and found he had left his wallet on the floor. It was a Sunday, and the company wasn't open, and there was no voice-mail. Anyway, on Monday I called to let him know he had left his wallet at my house. The company informed me that they would let him know. No one ever came to get it. I sent it to the address on the driver's license and it was returned about a week later, as no such address. Wierd..
Oh my gosh, the 1st thing you talked about was exactly what happened to us. We had two high pressure sales tactics from two different companies. One guy, I had to finally tell him to get out of our house, or I was going to call the cops. I told my wife it was like having a used care salesman, where you couldn't leave. And.....we stopped looking for windows because of this horrendous experience. We are from St. Louis too. Maybe it's time to expand. :)
See the screens before purchase. Like in your showroom, my seller didn’t have the screens on the display windows. The windows I purchased were fine but the screens were poorly designed and made cheaply. The were also somewhat custom so difficult to replace.
One more Mistake - Any company that advertises constantly on your local radio, tv, or sends mail........Way overprices. You're paying for that marketing.
Just out of curiosity I had Anderson windows come out to quote me. And for seven windows, it was $14,000. Mainly I wanted to learn more about windows. And instead of reading and watching everything online the guy just answered all my questions lol
Most window salesmen I’ve met (including Renewal by Anderson) have delivered the same pitch. It’s pitiful because we were genuinely interested in installing new windows but have stalled this project because we don’t know who to trust :( Can you tell us if you know any good companies that do good installation in the SF Bay Area (particularly Fremont, CA)?
Thank you for watching! I totally feel your pain! Please contact our office, we have a list of companies that we know and recommend all over the country. I believe we do have someone in your area. Please send us an email. Info@houstonwindowexperts.com
Hi Jeff, you're a great teacher! We're in the 3 day window(!) w/RbA, having signed a contract. Spent a fairly restless night pondering the huge debt we are signing up for. We are nearing retirement and what we sought as more of a consultation has become a potential scary reality. Considering canceling and beginning again with great pause. Thank you again for your insights; may have to move to Houston 😀!
I would cancel that immediately! Think about it this way. You can always call them back and start all over. Why don't you cancel, take a moment to look around and see what other options you have, and then make a final decision. That's exactly what they were hoping you would not do. I do get a lot of requests for window companies all over the country. I do happen to know quite a few great window companies and to help my viewers I've actually started a website. Maybe we know someone near you? Please check out JeffsList.com
Hi Jeff, I appreciate your response. I did sign up for your recommendation list. We are in a somewhat rural area and options are a bit limited for window companies and installers. We do have the Home Depot and Lowes and I am handy myself. It does take a minute to think these things through.
I think it's a good thing to not rush this decision. You'll have to live with these windows for many years to come. Getting the right window, the right installer, and an affordable price, are key to having a happy homeowner!
@@HoustonWindowExperts Jeff, just sent out the notice of cancelation enumerating some of our concerns. It's going to be a better night sleep tonight! Again, thanks so much!
This video was 100% accurate, at least in my experience this week. I’m in Northern Virginia and I’ve been researching windows. Finally, we’re in a position where we are ready to call companies and commit to a product; however, like every invested homeowner, I called multiple companies including some big ones, Anderson, Thompson Creek, Window Nation and others. You mirrored every single one of their sales pitch. Probably one of the most honest videos I’ve seen. Thanks for sharing this with the community!
Thank you for this video! We almost fell for the Renewal by Andersen con job! After watching this video and others, we canceled the appointment! Still researching options in our Central Coast area if CA.
Nice job explaining how 0% is a rip off for clients with cash!!! I use your sale method and did for 5 years at that Fibrex store and closed at high rate because I did NOT do what the trained robots do 😂😂😂✊
Wow, I just went through mistakes 3,4, & 5 today with a reputable national brand. I flat out told them that the today only pricing reflected very poorly on their company, and we didn’t bite. They said to expect follow up calls from their “manager” if they don’t hear from us. (The rehash manager?). Glad I found your channel. While I rarely fall for these techniques, having done contract management for many years, there is always a new angle. I wasn’t aware of the scenario around zero percent financing. Going to watch for that in the future. My opinion of this national brand of windows went down quite a bit today.
I'm glad you discovered our channel before it was too late. I hope this information is helpful. I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com
I am currently going through the window selection process, and what he's saying at 4:50 is very very nearly exactly what's happening. They're not quite being "mean" but there's definitely some aggression. Luckily I don't have anywhere to go so I bored them to death before they tried to bore me to death. It's similar to shopping for mattresses - none of the players (well, very few) are there to help you make an informed decision. They prefer you make a choice based on...I dunno, fear? It's getting to the point where i distrust window salespeople as much as i distrust used car dealers.
Don't get too discouraged; there are companies like ours who value our clients and doing business with integrity and respect. If you'd like, you can email us at info@houstonwindowexperts.com and we can see if we know someone in your area that we can recommend.
Love your videos. Incredibly generous of you to offer up all of this detailed info. I'm a new homeowner in the burbs of Philly 3br, 2 bath 2400 sqf midcentury home with original aluminum windows that aren't worth restoring. I was quoted 60k for 20 impervia windows from Pella (mix of sliding, casement and fixed picture windows). Sure, there will need to be some carpentry work to replace rotten wood, but this feels way too high. Are my instincts right?
Love it! Jeff is talking about Renewal by Andersen! You can get better windows at a lower cost like Marvin Essential or Pella Impervia. Marvin Essential is a better window between all 3.
I just had Marvin triple casement installed last week in my kitchen. We did the built in hidden screens and love them so far. Trying to figure out which marvin window to go with to replace our 2 garage windows that face the front of the house. The rest of our house currently have builder grade 26yo Andersen windows.
Crazy after watching this video a day after I got a today only price. Told him and his today only price to kick rocks, and on the Next day received a text, email and call from the stores manager saying they have a special for me. Thanks for this great video
Absolutely!
Thank you so much for making this video!!! I'm a 23 year old home buyer and need some windows and a salesman called and came in. Gave me a deal I thought ws amazing but after I had a gut feeling and did some research . Everything you have said is exactly what he has said. Thank you for telling us home buyers about this. Very grateful and save myself 14k. Very grateful for what you do and hope people can find your video to learn from these scams artist.
I'm glad to hear that you did not make a big mistake. If you're still interested in buying windows, I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com
This video is so helpful for anyone, even those who will never buy windows. A great explanation of how to avoid falling for high pressure sales tactics. Thanks so much!
I'm in the process of buying windows for my home right now, and I'm sooooo glad that I found this video. Thank you for providing all this information!
Great! Glad to hear that!
I live in Florida, and I just had a consultation with a representative from Anderson Windows. I had to cancel the contract, and he was very understanding.
You did a good thing!
Hi Jeff, GREAT video. A while ago I had a number of window companies come out to give me quotes, but when they ask their "closing" questions during the demonstration, I told them I wouldn't be buying tonight because I already have another one or two window companies scheduled to come out (even when it got down to the last company) and I want to see what they have to offer before purchasing. Of course, they tell me their window is better, but... When they bring up the "tonight only" price at the end of the demo, I tell them that is a bunch of BS and if I call their company back and they don't honor the "tonight only" price they have lost my business. They do not have to send the salesman back. It doesn't cost them anything for them to send me the contract via email or snail mail and have me sign it and send it back. Unfortunately, I didn't purchase windows previously, but I'm about to start the process again. This time I only need quotes from two or three companies since I am already familiar with their products and just want to get the current price. And I definitely agree... fall in love with the company first. Find one that has a great reputation and stands behind their product and their work!
Lew, you are reading my mind! I hope you find exactly what you're looking for.
I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com
For anyone coming here, my big mistake was not understanding these terms; insert, pocket, replacement, and full-tear out, new construction, and what they mean, and how they are significant. The discussions around windows all center around wood or vinyl…etc. So anyway, what they fail to tell is, some windows only come in “new construction.” If you choose to do “inserts” and the other windows are “new construction only” the ORIGINAL PROPORTIONS will be thrown off, which is important especially for the front of your home. Nobody tells you this, Nobody cares, but it changes what an architect might have already carefully organized. Architecture is an important consideration, because as they say “the windows are the eyes to your homes soul.” ❤
I dropped out of the buying process last winter due to price but not before I could use all your tips and knowledge on a Pella salesmen. I spent the morning watching your videos and he assumed I had done this before! I’m thinking about jumping back in now that it’s getting drafty again. Gotta rewatch your videos and refresh on my notes. Thank you Jeff!
Awesome! Good job
So helpful! Thank you! I wish we were close enough to work with your company because it’s obvious how genuine and nice you are.
Hey, I may know someone near you that I can recommend. Please check out JeffsList.com
Thanks! I have dealt with so many of these tactics on pretty much any home improvement project (gutters, roof, siding, etc) and have learned to walk away when these tactics start coming up. Thanks for sharing such an honest perspective!
Good for you!
Great video! Went through this experience with an Anderson rep. Spent 2 and a half hours at the house (for a 90 minute meeting). Gave us a quote of over $50,000 and pressured us (especially my wife). He got short and snooty when he realized we weren’t taking the bait. It shouldn’t be this difficult and leave you feeling sleezy when buying windows
It's awful... I'm not sure why they do that.
@@HoustonWindowExperts
Me neither. Definitely not a good way to go about business. But it must work otherwise they wouldn’t be around right?
2 hour meetings sheesh. That itself makes me not want to get new windows.
Anderson is worthless. One of their employees named Joe Reeder is always in youtube comments bad mouthing anyone and everone that doesn't praise ANDERSON. He alone swayed me and dozens of friends and family from ever doing business with Anderson. I would NOT use ANDERSON if they were the last window company in the universe.
Exact same story with us. All decision makers to be present. Long presentation after a long work day. We were exhausted. Initial quote 57k. Same day buying discount brought it down to 38k. Then he left to get his dinner so we could think about it. We decided not to decide the same day. This guy was a pleasant salesman and left without showing any signs of annoyance. Rehash manager called the next day and got the price further down. So much for the price being valid only for one day. Glad I saw this video.
I had that hard-sell salesman at my house for 3 hours yesterday. I said no because I despise pressure sales. It turns me off instantly. I warned him in advance and he still tried it. Thank you for posting this video.
Thank you for watching
I went through that same thing,but I kept telling him no.
Good for you!
Then why don’t you guys buy the materials and install them yourselves. You want a professional job done right?Then why act weird if they ask you for your business.Now if the product is crappy and you don’t trust the company then cool. If it checks all the boxes why continue to put it off ?
@@harlemnights4381I think you’re missing the point. People are willing to pay for a job done right… but when people come in at $47k and then end up saying only if you buy today you can have it for $17k, then it’s just dishonest and the tactic is disrespectful. Nobody likes their time wasted and their intelligence insulted.
I started watching your videos about an hour ago and can’t stop! I keep telling myself I have to get to bed, but then you mention another video and I’m like, “Ahhh, I have to watch and learn more!” Thank you so, so much for these valuable videos!
Thanks for watching and your comment.... Now go to bed!
I was glad to see your other video. After I posted here because the windows he was talking about, oh, were the provia Endure. And you seem to say positive things about it.I have to watch the rest of the video.
I can tell this guy loves his job/business because he assumes we fall in love with windows like he does. LOL Great video. Very informative. Thank you.
Thanks for watching and your comment.
I just watched the single versus double hung video too, you are one of my favourite people. I wish you had a shop here in Canada
Thanks for watching!
I appreciate you taking the time to make this video and it was very informative - although it was more about what to watch out for regarding sleazy sales folks rather than on windows. But I'll hunt around for some of your other videos on windows being that I need 22 new windows! Great video, thanks!
Thanks for watching
Great video. I need to replace my windows in my house in Washington state and this was the first vid I've watched. Now I'm prepared to venture forth and find somewhere to buy windows. I knows it's going to be expensive because I have many very large windows. I wish your showroom was up here instead of in Texas.
Thank you for watching and your comment. I wish you the very best on this adventure! I get so many people asking me if I know a great window company in their area, so I started a website where I have a list of a lot of great window companies. We may have somebody near you, I'm not sure. You can go and check it out if you would like. Go to JeffsList.com
OMG. I felt like Jeff was talking to ME! We just had this over the weekend. And it really does make me want to forget upgrading the windows...until I found your channel! Now, I'm excited to get my "Jeff's List" recommendation for my area (KC) and get new windows. You are AWESOME!
Thank you for watching! Good luck!
Thank you Jeff. I justed had Renewal by Anderson and Power Home Remodeling came to my home in New York for windows estimates. My the first estimates from Renewal by Anderson was for $81k for 24 double hung windows. The discounted price was $58k. The Power Home Remodeling estimates was $31,500 for 24 windows. The discounted price was $23k. Like you said, they both gave me a take it now dealing or pay the original quotes. This was a very unbelievable experience. They are worst than a used car Salesperson.
Yikes, I am certainly not surprised. I don't understand these companies and how they think they can get away with it.
If you're looking for a great window company near you that doesn't do these things, I might know someone. You can look for yourself by visiting JeffsList.com
Excellent video! Thank you for saving so many customers from a high pressured sales pitch...it just happened to me yesterday. I had Renewal by Anderson at my house ....with a strong sales pitch....wanted to make sure all home owners/decision maker meet with him. Gave me an estimate of $80k+ for 23 windows. But also said that there will be a factory discount of $20k+ if I signed a contract right away. I too stood firm that I will get estimates from at least 2 additional companies before I sign any contract. So he said the discount will be off and the price is up to $80k+ as soon as he is out the door. I thanked him for coming. I am continuing my research and thats how I found this video. I'll be watching all your videos first.....I am not in the Houston area. Thank you so much !!!
I am really puzzled why this company despite the price and sales pressure still ranks number #1 in every search? Any thoughts?
When you spend a billion dollars a year on marketing, you can be number one in any category you want.
I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com
We sat through a 2 hours presentation by a Renewal by Anderson rep today. Thankfully we had a Marvin quote in the back of our minds from last year so when we saw the wild numbers, we were surprised but didn't fall for their tactics. Our experience with the Marvin rep was completely opposite of today. My dad sent us your videos after hearing my story. Here to learn as much as we can before we move forward on any window purchase!
Thank you for watching. If you'd like us to recommend someone in your area, please visit JeffsList.com
I used to be a one call closer. I did it for a couple of years but never liked it. Taught me a lot of useful information when I need something.
Love how transparent and open you guys are. I watched your videos last night called for a quote. Calvin came out today and we closed. I can’t imagine working with any other company. Calvin represented you guys well.
That's awesome. Thank you for your trust and your business!
Are you still happy with your windows? We just met some guys today with them and we're trying to decide who we want to go with. These guys were our 3rd quote.
Would like to know aswell.
I am in the window and door business in California. I have never tried to high pressure sell product. Educating the customer has always been my way of selling product. I sell a large selection of product from quite a few different companies. The best window to buy is the one that fits your budget and style. Top of the line is not always the best fit for a window project.
Agreed
Yes…. The local Anderson Window dealer did most of these tactics. But I had purchased from them years ago when I was flush and knew the owners brother in law so I received what I thought was a good price. This time around I cancelled on the second day after. My windows were around $78k but my today price was 54. After getting approved I mulled over the interest rate (which was low but I hate paying interest these days!) and the term of the loan. Decided to cancel on the second day. Then several calls offering lower prices.
I’ll do it myself. I’m handy and have time. Just need to get someone to order the windows!
Would you please tell me what is the best patio door and window brands for senior
I don't know if anyone who makes Windows specifically catered towards a age group. There are many different options available from all manufacturers. Remember, the most important thing is going to be to find a great window company first. Have you found a great window company yet?
We operate in Houston and the Dallas/Ft Worth area. However, we have great relationships with so many wonderful window dealers all over the. Country.
I started a website where you can see if we have a trusted window company in your area.
Perhaps I can point you in the right direction?
Check out TheWindowExperts.com for a dealer near you!
All the best!
Jeff
I’m in the process of building a home in central California. Wish there was a window company like yours around here for when we start putting the windows in. Awesome videos, Jeff. Keep it up!
Thanks for watching!
Thank you! We are beginning our journey of window replacements & the task is daunting!
My exact experience with Renewal by Andersen! their "buy tonight" price was $6k for 3 24" octagon attic windows. The measure tech showed up without a ladder and I cancelled the order
Good for you! I'm glad you survived this!
Great show, looking to help my son with his replacment windows. So today I put some information in and about 10 minutes later, like magic, the phone rings it’s a window lady. I tell her what I’m doing to help my son and then she tells me your son will have to be there just like you said they want everybody at the first meeting so you can’t say well I have to ask my spouse.
A great window, with a bad installer, is a bad window. Truer words were never spoken! I made all the mistakes you touched on. I used New South Window Solutions in South Florida. Worse decision of my life! If I was in the Huston area, you would likely be my first and only stop for buying windows. Thank you for this video. Had I only seen it a year ago, it could have saved me a lot of money and aggravation. The ease in which you opened that sliding door was impressive.
Thank You
I'm sorry to hear about that. We have a NewSouth office in Houston now. They do pretty bad work and we hear about it AFTER people have spent a lot of money and did not get what they were promised.
True. Been lied and cowboy fitters did cowboy job left me with so much draughty windows, reverberating sound!
Omg, I'm in nw IN and just had this exact experience yesterday with a company called Window Nation. Glad I followed my instincts and said no...but the salesperson wasn't happy.
Good for you!
I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com
As an aspiring siding, window and door contractor in western NY i truelly love your videos. I've been working in the field for 22 years and have been in business on my own for 5. I'm learning how to sell my own work vs. being a subcontractor. I appreciate your time and explanations because alot of what you say has been spot on. I also want to be ethical and transparent with people as I feel there is a huge lack of that here where I am at. Thank you for your time and videos. Your a true role model.
Congrats, and welcome to our channel. I'm glad you're here. I hope we can change the contracting world together!
Truly*
I'm in SF, CA area and wish that your company was here! We're wanting to start our window project and it's overwhelming. Do you know anyone good folk out here?
Yes we do. Please email our office, they have a list of great window companies in your area.
info@houstonwindowexperts.com
Anderson came to my home, nope, got the sleezy tactics. Window world, Lowes and Champion are coming next. My home needs windows. 34 of them. I am so thankful for all the information I am getting from your videos.
I live in middle Ga and would love a window company recommendation. Hoping there is one here like yours!
I don't like ANY of those you mentioned. I'd look for a small, family owned company. JeffsList.com
Thank you so much for your advice and for your quick response. Any suggestions on a good, wholesome, honest and respectful window company in my area would be greatly appreciateaA
I thinking we do. Please check out JeffsList.com
I wish you had an office in St. Louis. I love doing business with a company that doesn't try to treat you like just another victim. I have a 57 year old house with original windows.
Loved the comment about the amount of glass vs surround and the pictures to show examples. I hadn't considered that at all and now I feel like I know what I'm looking for.
Great! I'm glad that helps. Fyi, if you are looking for a great window company near you, check out a website I've developed to help people find good window companies all over the country.
JeffsList.com
Thanks Jeff, I got Anderson come out next week. Thanks for informing me before they get here.
Funny I just had them over and it made me laugh to know that this guy was on point about sales people and their angle!
Thank you for watching
@@HoustonWindowExperts Hey Jeff, can you recommend window dealers in the Orlando area? So glad the wife stopped me from signing the 100k window installation that came out to $77k with all the discounts.
@@Desafinado30 If I may ask, how big is your house, and how many windows are involved to add up to USD77k ?
More and more I want to find a decent manufacturer or distributor who will sell direct to me, so I can DIY the install of our paltry dozen windows.
@@kevinm9174 The price I was quoted very recently was for the renewal by anderson composite- fibrex windows with the in-between the glass grilles. Have to say though. there are many variables in determining a price for your windows such as size, materials, grille, home location, etc. I think the best you can do is to research a few highly rated window stores in your area and get a few quotes.
I needed 4 windows replaced ASAP due to severe condensation issues. It was so bad it was literally a puddle next to them. I knew all the tricks of the trade and told the guy right from the get go if you are honest with me (which wasn’t hard to tell) and give me a fair price I would sign then and there. He gave me a price of $6k. I said I know the deal I say no and tomorrow I’m gonna get a call from a project manager saying he can knock off $1,000. Do that now and I will sign. Of course, he says he needs to make a call and 5 min later comes back and says he can do it. I was very impressed. What you also need to do is check reviews. They are usually pretty accurate.
Just a warning, new windows may not fix your condensation issue. It can, but more often than not if you have that amount of condensation on your window you will also have to address the amount of humidity in your home.
@@lukasgingerich4538this wasn’t condensation - they were covered in ice. The replacements fixed the main issue.
Mistake No 6. Buying from Window World (Orlando Fl)
Yes!!!! I agree
I just got Renewal by Anderson windows. My kitchen widows are so noticeably chunky compared to my original Alpine vinyl windows. Not as noticeable on my other windows but I’m trying to get used to my kitchen windows. In the end, they are overall good windows, very expensive. I was not a fan of the high pressure sales pitch. So many options that I had to decide from looking sideways at his IPad. I went with Renewal after previously listening to their same sales pitch 5 years ago. Their install team has good ratings where I live
Thanks for the tips you just shared. I have encountered that type of salesperson you've mentioned on the video and my wife had fallen into the trap. I wish I've seen this video before we got our whole house windows replaced. There's tons of sharks and alligators here in hollywood and they are hungry for your money. You're spot on saying all the tricks they use. Cheers to you and your company.
Thank you for watching and your comments. All the best! Jeff
great video. we just had 2 big window salesmen in are home. both gave the same pitch to a tee. we still looking. here in northwestern PA.
Thank you for watching and for your comment. If you're looking for a great window company near you, we may have someone that we can recommend. Please check out JeffsList.com
I used to be in the high pressure window sales game. I would get bonuses if I was thrown out of a house. Also the one tactic that you missed that worked for me was factory direct. I was a factory representative and every day we were on the verge of laying off factory workers. So if you buy right now you will get the best price because your helping us keep our employees working. Your doing is a favor so we will do you a favor on the price.
No one should have to live with job insecurity like that. That's horrible.
WAHO ..JEFF YOU ARE WONDERFULL, EXCELLENT AND HONESTLY SAID EVERYTHINGS . I AM SO MUCH IMPRESS WITH YOU. THANKS, A LOTS FOR THIS KIND OF VIDEO YOU MADE. GOD BLESS YOU AND YOUR BUSINESS. KHATRI FROM NEW YORK.
Thanks for watching and your comment!
We had the same experience your describing after Hurricane Sandy. The same company that sells windows sells roofing service. I just buy my own materials flooring etc now. Than hire someone to install it. That way they can't skimp on materials and I only pay for labor. And I only pay after the job is completed. That way if they don't show up or don't finish the job i"m not losing my money.
Great info and sincerlity. I live in the smokey mountains and need a place like you. Any referral?
I worked for champion windows in Denver. I've heard an seen exactly what he's saying. I will say I loved their windows and doors, even have some I installed in my home
Thank you for watching
Jeff, do you have a window for the south suburbs of Illinois. Looking to replace our windows in spring. Thank you,
Same here. I have a home with 1949 original windows and not sure what kind of window I should get for the Chicago cold.
Hi Jeff! Same here. I just stumbled across your video and I'm looking to replace several windows in the south suburbs of Illinois. I just had a company that I thought may work out but when they quoted me 25k plus for gutter replacement, I showed them the door and a body part.
Lol
Hi Jeff thanks for your very valuable advices. This is John from Miami, FL, I'm in the process to install impact windows at home, around 16 openings including windows and doors... so far I've met around 7 companies with de same MO as you describe it in the 5 steps of this video. One of the company which could be the more serious one made the proposal to be paid in cash or financed by Well Fargos Bank but not 0% financing , it could be 7% to 8%...so I would appreciate your suggestion in the way to pay even thought Financing is more convenient for me at this time.
On the other hand I also would appreciate your opinion about manufacturers called ES windows, EC Windows, and PGT.
Once again thanks for your very interesting videos
John
He must be talking about Renewal by Andersen. Every single one of these sales tactics is what they use.
Exactly my experience..
I like Renewal. They have awesome windows and the sales person I got made everything very clear. Pella quoted half the price but the quality was lacking.
@@micknastyness8916 Metal spacers is basically a non-starter with Renewal.
@@VanjaMk1 what do you mean?
Ive never done this as a sales rep for RBA!
I live in Columbus Ohio, looking to get replacement windows soon. Thank you very much for all the great information!
Awesome! If you're looking for a great window company near you, please check out my website. JeffsList.com
@@HoustonWindowExperts I did and I can’t wait to hear who you recommend. Thank you!
Great video. I live in Mi and have been getting estimates for replacement windows and have gotten some of these sales tactics. I send them away and don’t answer their calls after that. Such a frustrating process.
I agree
I live in Michigan too and have had the same experience. It's awful! It's even worse when you're a woman. They become condescending when they realize you aren't going to buy.
Excellent Information, I am in Florida and you described those salesmen perfectly. You have to take a 2nd mortgage with some of these companies, its so expensive. Average price per window on one quote was 2K per window with installation. CRAZY!
Yikes! If you're looking for a great window company near you, check out a website I started with a list of great window companies I know all over the country. Maybe we know someone near you?
JeffsList.com
@Hello Alan how are you doing
What a great video,
Depending on the project I met every one of those sales people over the past few years, I spent 52 years as an engineer in the construction business including capital plant sales - its a waste of their and our time.
Why do they do it? I laugh at them when they try the tricks you mention, and more.
Good for you to identify the less than honest folks in the industry.
One point you mentioned I have to emphasize, quality and knowledge of the installing crew. Its paramount a great product installed badly will still be bad.
Thank you for watching and your comments
I have put $1200 for my covered patio lots of surplus material almost finished but 😢
10 single casement windows looking
At $5000
Yikes. Windows are a big portion of any project's budget.
Wow, I’m a window and door salesman for a small company in Pennsylvania. I have been talking about these same things. It seems like the window industry is worse than most. The stories I hear from my customers are amazing at times.
Just came across your channel agree with everything I saw so far. Thanks for the great content.
Thanks for watching and your comment.
Southwest PA by chance?
Central, PA by any chance?😊
@@theoptimalspark8198 Northwest PA. 🙂
@@bsh21wash1 Northwest PA
should we pay for an estimate? Is buying from and installing by a big box home improvement store a good idea?
Great video. Plus I have construction background. I'm finding is that when men come to give me a quote they see me, a female, and think I'm an easy target. I cannot put into words how frustrating that is.
I'm sorry to hear that. Thank you for watching and your comments.
Thank you for this video! We live in the Boise Idaho area and had this exact pressure sale happen to us. We did not make a decision as it’s a big one to make and we will not be pressured for that amount of money. This video shows up on my feed today and I’m thankful for the tips! Thank you!
I think I love you Jeff. You described my recent visit from Dreamstyle remodeling to a tee (also). They sell the ProVia line of windows and I was almost talked into loving their windows. Then the numbers, how bad other windows are, and the savings if I buy now etc... Also they offered another veterans discount. So the retail price was $35,229, Promotional price down to $26,421 and with the vet discount down to $25,101. The he called his manager and got the price down to $24,500 today only. Then offered zero percent financing. Then tried to make me feel bad when I wanted to think about it. I insisted on seeing some other houses in the area with these windows. He only had a slider sample and didn't have the double hung sample.
After watching your video, I could see that the ProVia window frames ARE much chunkier than I really wanted. Many retro-fit windows you see in the big box stores are even more chunkier. I live in Prescott AZ and I know you are in the Houston area, but you did say that you might be able to help me find a company that won't lead me into those 5 possible buying mistakes. I'm sure that if you know a good company in the Phoenix AZ area, they will drive the 100 miles to show me their window line(s). I don't want to make any of those mistakes. I love your company and love the way you explained this to us. (all UA-camrs) Thank you VERY MUCH!
Hi, we can help. Please email our office. info@houstonwindowexperts.com
That Provia window is a one and done deal! Lifetime warranty! If you get the whole house done most of my customers heat and Air conditioning bills are CUT in half
I agree
@Hello William how are you doing
So what's being said about Pro Via? Are you saying they're good or they're bad? I had someone who recommends those windows come to my house I didn't see a sample of the window but there was no pressure and they came by twice. And I haven't had to sign anything and there were no special deals and he owns the company, so he's not calling anybody on the phone or any of that nonsense. So, are they a decent window or not?
Im not in the US, but you gained a follower a no BS seller that wants to help regular folk to get the most for their money. Thanks
That's awesome! Thanks for watching!
There's no reason why the sales experience can't be an honest and genuine one. High pressure sales is a thing of the past; we now live in the age of information and people are getting wiser against deceptive sales tactics. If people are truly in the market for new windows, you will always make the sale if you work with their needs and budget. The manufacturers that dominate the industry need to put happy sales people and satisfied customers over maximum profits, period. Thanks for the video
Exactly what you have explained just happened to my wife and I,we fell for it but canceled the next morning. I wish I would had seen your video before the meeting.Thanks
Hey, at least you had time to cancel the order. Good job 👍
Great video. Thanks for helping the consumers know what to expect and how to handle this situation.
Anita, thank you for watching and your comment.
WOW!, WOW! WOW! Sir, you have opened my eyes to the window game. Could you please come to the D/FW metroplex and give me a quote on my four front windows that I want to replace? LOL! I'll also take a referral for a company that installs in my area. Thank you for your honesty!
Thanks for watching and your comment!
I have a great friend I can recommend for your area. You can get the info you need at TheWindowExperts.com
Jeff, Thank you for your honesty and helpful video. Blessings.
My windows are original from 1987. I know you don’t have to replace all at once. That said, should you have a strategy to replace over time? I only have two I think need replaced at the moment
Thank you for watching and your question. If you only do two at a time, you'll likely pay more money per window than if you did them all at once. You also have to consider that these new windows will likely look different than the ones you didn't replace.
Otherwise, two windows is a fine idea.
I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com
Excellent video! Thanks Jeff! I wish there were more people like you in this world.
Thank you for watching
Thank you very much sir, I wish, in some other areas of businesses also, you could find honest guy like you to talk us about their products...
Thank you for watching. Hey, honest, transparent business practices are making a comeback. I've seen it trending all around me. The buying public is demanding it and those who provide it are being rewarded by their clients. It's the best way to do business!
Me and my business partner have a US-based marketing company, with a call center in Venezuela; for three years we have given leads to windows companies and everything this man is saying is the pure truth... our client companies are just the way he described. They require all homeowners to be there and if the rep arrives and one party is missing, they won't give the free quote. They offer nonsense fake promotions like "end-of-the-year"or whatever. They do have a rehash department with an area manager to lower the price... Everything is true.
I wish you much success in your ethical business, Sir.
Thanks for watching and your comment. I wish you the best.
You mentioned a video on glass manufacturers..... Can you provide a link?
ua-cam.com/video/wfRI8JAH9ak/v-deo.html
Thanks for the information. Can you recommend a company in Atlanta GA?
I'm in Atlanta and Champion used these same tactics with me last night.
Thank you for watching. Please contact our office, they have names of window companies all over the country that do a great job. I think we have someone in your area.
info@houstonwindowexperts.com
I wish you were in Florida….I am having such a hard time deciding and finding a installer I feel confident with. I know I want black aluminum and modern doors and windows but I am frozen for fear of a bad choice.
I understand your concern. Have you checked out my website to see if we have any great window companies near you?
JeffsList.com
Overall an excellent presentation. Transparency in the window replacement industry (pun intended). Thank you!
Hahahaha... Thank you for watching!
Very informative. Thank you. For a small apartment would you chose vinyl or aluminum glass
The size of your home should not dictate which material you choose. There are benefits to both materials and also some drawbacks.
This is a great video. Sounds like a straight-up company that is trying to do things right. Everything they are saying is legit. Pat on the back from me!
Thanks for watching and your comment.
Thank you for the great content. My wife and have have thrown out 3 sales people that have tried these tactics before seeing this video. My question is who can we trust? It is very expensive and so easy to fall into the trap but as soon as they say "once I walk out this deal goes away" I shutdown. My wife doesn't understand it but I know BS most of the time. I am in Arizona do you have anyone that you can recommend here. Thanks
Yes, I do.
I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com
Do you know any good companies in New Jersey??
This video was great!!!!
I also need a good company in New Jersey, preferably Monmouth County.
I live in Junction City KS. Who would you recommend for windows??? Thank you for this excellent presentation.. ❤❤❤
Thank you for watching. Please check out JeffsList.com
Great informative videos. I wish there was a window company likes yours in Ohio. All of our local companies sell one brand of window, always vinyl or composite, with limited option.
Thank you for watching and your question. Just so you know, I have created a website with a list of great window dealers all around the country. You might be able to find someone on there that does a great job in your area.
JeffsList.com
Comet Glass in Cleveland is good
Wow! Thank you!! Such great information. I'm in Minnesota, any recommendation on who to work with? I'd give you my business if I lived down your way. Thanks!
Thank you for watching! I get this question so much that I created a website where you can find a great window company near you. Please check out JeffsList.com
Jeff, excellent videos. Thank you. If you were in Ottawa, Canada, I'd contract with you in a heartbeat, just because. But since you aren't... in the interest of transparency and all, what is the approximate mark-up on the actual windows in the middle and upper quality ranges, and what percentage of a relatively straight-forward replacement contract would be labor? Also, as an avid DIYer, I've found that i can source low-end product easily, but when I look for (say) Euro-style tilt-and-turn windows, suddenly only a local retail installer is allowed to talk to me. . . in a three-hour sales script, just as you describe.
A fair mark-up to expect is about 15-20% net margin for a window company. We have to charge enough to make a fair profit but not too much or you won't sell anything. There are companies who are really cheap and they are so excited about how much business they have but they don't realize they are going broke. In the US, only about 10% of construction companies are still in business after 7 years.
Kevin -- I'm in the same city. May I ask if you found a good window company that you'd recommend? Thanks.
Enjoy your videos. Currently am shopping to replace just one window, cause its hard to open. (All are old, 50 plus years aluminum. But I live in mild climate area.) I had a WinDor salesman. He came about 30 minutes late. Seemed irritated. (I'm a happy type) He insisted on measuring all my windows. I asked him if he'd like water, soda, or coffee and some cookies. He suddenly became nice, chatty, and told me about going on vacation and just coming back. He then finished measuring and sat down and said there was no room for negotiation as he was giving me his lowest price. $12,000 for all 11 windows normally. But it would be $9000. I asked what kind of window it was. He said they made their own and it was the right kind for the area. He never answered any questions regarding the energy value. Just they were double paned. And I'd have to take white vinyl. (Which is something I personally do not like.) So I asked what the one window would cost. He stood up, after eating several cookies and having 2 sodas, and said I was wasting his time. That no company would just do one window. And that I'd be charged double if they did. I thanked him for his time and showed him to the door. As he was leaving (he was very obese and struggling to carry his sample bag, which he never opened)he kept mumbling how stupid I was and left. I went back inside, after watching him drive off, and found he had left his wallet on the floor. It was a Sunday, and the company wasn't open, and there was no voice-mail. Anyway, on Monday I called to let him know he had left his wallet at my house. The company informed me that they would let him know. No one ever came to get it. I sent it to the address on the driver's license and it was returned about a week later, as no such address. Wierd..
That's weird. Window salespeople from companies like that should be avoided at all cost!
Oh my gosh, the 1st thing you talked about was exactly what happened to us. We had two high pressure sales tactics from two different companies. One guy, I had to finally tell him to get out of our house, or I was going to call the cops. I told my wife it was like having a used care salesman, where you couldn't leave. And.....we stopped looking for windows because of this horrendous experience. We are from St. Louis too. Maybe it's time to expand. :)
Thank you for watching. Don't give up!
@@HoustonWindowExperts I have subscribed and planning on watching all of your videos. Thank you so much!
Cops? A 12 gauge works much faster on salesmen. A good dog works well too.
Lol
See the screens before purchase. Like in your showroom, my seller didn’t have the screens on the display windows. The windows I purchased were fine but the screens were poorly designed and made cheaply. The were also somewhat custom so difficult to replace.
Great advice
One more Mistake - Any company that advertises constantly on your local radio, tv, or sends mail........Way overprices. You're paying for that marketing.
Just out of curiosity I had Anderson windows come out to quote me. And for seven windows, it was $14,000.
Mainly I wanted to learn more about windows. And instead of reading and watching everything online the guy just answered all my questions lol
@@matthewnguyen5829 I seen them quote 36k for 6 windows
You're really not gonna save much money on window installation.
Just had a salesman here with a sample like that thick frame you showed. And tinted dark as night. No thanks sir! Glad I saw this first btw
Thank you for watching!
Most window salesmen I’ve met (including Renewal by Anderson) have delivered the same pitch. It’s pitiful because we were genuinely interested in installing new windows but have stalled this project because we don’t know who to trust :(
Can you tell us if you know any good companies that do good installation in the SF Bay Area (particularly Fremont, CA)?
Thank you for watching! I totally feel your pain! Please contact our office, we have a list of companies that we know and recommend all over the country. I believe we do have someone in your area. Please send us an email. Info@houstonwindowexperts.com
@Harpreet Bhatia Hi, did you choose a window brand and installer? I'm also from the Bay Area (San Jose) and looking to replace my windows. Thanks!
Hi, you should check out our list of good window companies around the country. Visit JeffsList.com to see if we know anyone near you.
Jeff
Hi Jeff, you're a great teacher! We're in the 3 day window(!) w/RbA, having signed a contract. Spent a fairly restless night pondering the huge debt we are signing up for. We are nearing retirement and what we sought as more of a consultation has become a potential scary reality. Considering canceling and beginning again with great pause. Thank you again for your insights; may have to move to Houston 😀!
I would cancel that immediately! Think about it this way. You can always call them back and start all over. Why don't you cancel, take a moment to look around and see what other options you have, and then make a final decision. That's exactly what they were hoping you would not do.
I do get a lot of requests for window companies all over the country. I do happen to know quite a few great window companies and to help my viewers I've actually started a website. Maybe we know someone near you? Please check out JeffsList.com
Hi Jeff, I appreciate your response. I did sign up for your recommendation list. We are in a somewhat rural area and options are a bit limited for window companies and installers. We do have the Home Depot and Lowes and I am handy myself. It does take a minute to think these things through.
I think it's a good thing to not rush this decision. You'll have to live with these windows for many years to come. Getting the right window, the right installer, and an affordable price, are key to having a happy homeowner!
@@HoustonWindowExperts Jeff, just sent out the notice of cancelation enumerating some of our concerns. It's going to be a better night sleep tonight! Again, thanks so much!
I am very happy for you! You can now expect a manager to call you and try to talk to you back into it. Hold your ground.
This video was 100% accurate, at least in my experience this week. I’m in Northern Virginia and I’ve been researching windows. Finally, we’re in a position where we are ready to call companies and commit to a product; however, like every invested homeowner, I called multiple companies including some big ones, Anderson, Thompson Creek, Window Nation and others. You mirrored every single one of their sales pitch. Probably one of the most honest videos I’ve seen. Thanks for sharing this with the community!
Thank you for watching and your comment. Congratulations on avoiding the traps.
I am in Central Virginia (Richmond) thinking the same way, did you find a good choice to share?
I'm in Northern Virginia too and we're researching as well. Who did you end up going with?
Thank you for this video! We almost fell for the Renewal by Andersen con job! After watching this video and others, we canceled the appointment! Still researching options in our Central Coast area if CA.
I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com
Nice job explaining how 0% is a rip off for clients with cash!!! I use your sale method and did for 5 years at that Fibrex store and closed at high rate because I did NOT do what the trained robots do 😂😂😂✊
Have you heard of White oak construction? They have a patten on their window. Virgin vinyl and thicker glass? I would love to know what you think.
Is White Oak the company selling the window or is that the brand name of a window? I've never heard of it.
Wow, I just went through mistakes 3,4, & 5 today with a reputable national brand. I flat out told them that the today only pricing reflected very poorly on their company, and we didn’t bite. They said to expect follow up calls from their “manager” if they don’t hear from us. (The rehash manager?). Glad I found your channel. While I rarely fall for these techniques, having done contract management for many years, there is always a new angle. I wasn’t aware of the scenario around zero percent financing. Going to watch for that in the future. My opinion of this national brand of windows went down quite a bit today.
I'm glad you discovered our channel before it was too late. I hope this information is helpful.
I started a website to help people locate a great window company near them. We may have someone in your area. Please visit TheWindowExperts.com
I had the exact Anderson salesman!!! Price has changed 3 times now
I am currently going through the window selection process, and what he's saying at 4:50 is very very nearly exactly what's happening. They're not quite being "mean" but there's definitely some aggression. Luckily I don't have anywhere to go so I bored them to death before they tried to bore me to death. It's similar to shopping for mattresses - none of the players (well, very few) are there to help you make an informed decision. They prefer you make a choice based on...I dunno, fear? It's getting to the point where i distrust window salespeople as much as i distrust used car dealers.
Don't get too discouraged; there are companies like ours who value our clients and doing business with integrity and respect. If you'd like, you can email us at info@houstonwindowexperts.com and we can see if we know someone in your area that we can recommend.
Love your videos. Incredibly generous of you to offer up all of this detailed info. I'm a new homeowner in the burbs of Philly 3br, 2 bath 2400 sqf midcentury home with original aluminum windows that aren't worth restoring. I was quoted 60k for 20 impervia windows from Pella (mix of sliding, casement and fixed picture windows). Sure, there will need to be some carpentry work to replace rotten wood, but this feels way too high. Are my instincts right?
Love it! Jeff is talking about Renewal by Andersen! You can get better windows at a lower cost like Marvin Essential or Pella Impervia. Marvin Essential is a better window between all 3.
I just had Marvin triple casement installed last week in my kitchen. We did the built in hidden screens and love them so far.
Trying to figure out which marvin window to go with to replace our 2 garage windows that face the front of the house.
The rest of our house currently have builder grade 26yo Andersen windows.