Let's watch CBC's piece on fixing gadgets
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- Опубліковано 8 січ 2021
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I felt REALLLLY bad for the laptop tech. Are you friggin kidding me? They want him to diagnose and repair 10 year old bottom bin laptops with a Monitor, mouse and keyboard on a card table in the park? The guy's 10 year old laptop has battery issues? No way.
It's just not worth fixing it I think, even if the connectors are bend or broken
while I agree re table etc , that's not a park, it's the front area of a building. power is there, his 24 inch monitor is powered , cbc is a billion dollar entity with many facilities.
@@user-ti9mg7st1m So what. The tech was not given any of those resources in this situation.
not 10, that HP laptop is legitimately 15 years old
Good point sir ! 🎉
Hey Mate! I'm the repair tech from Yellowknife that took a stab at that iPad Mini 4. It is sad to see that they didn't include the reason why that iPad was not repairable. I can tell you that it was an un-identified board level issue. I tried two different refurbished LCD assemblies and neither display would work. (issue was not the battery). The housing of the device was considerably dented and bent. So I suspect physical damage to the motherboard. I lack the equipment to diagnose or fix board level issues as it's not cost effective for me to pursue in my location.
By the way, I appreciate your commentary on the video. I agree with alot of your points. Wish I had a voice about how they went about this story because it is quite misleading in some areas.
Good to have some insight from the person who diagnosed it, CBC left a lot to be desired.
thank god its no longer a blueball media piece! I can rest easy tonight! Thank you sir! From another repair technician.
I'm glad you came on here to comment on the story. Hopefully Louis sees this !
Yeah but the real story doesn’t always sell or doesn’t make for a great clip ....
Good that you were able to find Louis' video on this.
A minute and a half in and I suddenly remember why I don't watch TV anymore.
Took that long?
I luckily never grew up with it. I've tried a few times but can't seem to understand the appeal of the insane ADD pure garbage being thrown around. No wonder we have so many radicalized morons in this country, TV really did rot their brains, just not in the way we expected.
Yup, They weren't lying when they said "TV rots your brain"
Minute & half? Whoa, dude.
This the CBC. Usually people get sick of being preached to & scolded within 15 seconds or so.
Yeah. Skin deep, riddled with ad breaks and just... lacking in knowledge and a healthy skepticism
I hate when TV programs are so dumbed down I can't get full enjoyment out of them. How hard is it to just say what the problem was?
You gotta remember that CBC is the most boomer of boomer new channel in Canada. They're explaining it to them, not to people who watch Louis
I'm right there with you. This was absolutely a blue ball inducing show.
PS that guy with the Samsung S 20 with a cracked screen totally dropped it. There were clear signs of impact on the outside which would never happen even if it was possible to get so hot the glass cracks.
@@faceplants2 it got so hot… this reply wrote itself!
I bare no responsibility for anything that was said.
oh it's Brad, hi Brad :)
See my comment on here, what do you think - serviceability vs cost or New Fender Mustang pure IC and SMD board vs P2P wired Princeton... problem is more that you can't buy the P2P systems at all
Canada used to have a really fun consumer advocacy program called Live It Up. This program, it certainly has changed? More "edgy"?
"He has to keep his phone out of the heat!"
*Wraps phone in a towel*
Nothing heats up a phone like direct exposure to sunlight. Maybe that's what he was trying to prevent. 🤷♂️
@@lateral1385 I'm not gonna rewatch the video, it's been two months, but iirc that situation happened in a car. *ALL* cars have a compartiment at the passenger side where you could fit 50 phones. If the idea is to keep the phone out of the sun AND out of the heat, wrapping it in a towel must be the worst idea ever to travel one's brain in this situation.
@@Alternity666 so extra...for dramatic effect
Wrapped phone is not dissipating heat as it should, is going to get warmer
*leaves it in his car all day*
Like fr if you leave a baby or pet in car it's a crime when your phone in car why wouldn't it break?
"Our newest laptops have the lowest failure rates."
You don't say? The product that's been on the market the least amount of time has the least reported problems. Who could have guessed that?
HAHA exactly.
Chevys car of the year or best reliability reports in 2020....still not sure how they get those lmfao. I HIGHLY doubt it. One of those fake trophy things they give out. makes me chuckle. Then again, i think all brands are taking a BIG hit for quality, quality control and the engineering or rather lack of and or crappy engineering.
I can honestly say the newer stuff is Absolutely not built stronger or better... everything is zazor thin and lightweight. I regularly open laptops at work (IT) and it's so bad that literally a small dust buildup will dead stop CPU fans. Also, most manufacturers have no upgrade path and EVERYTHING is soldered to the motherboard. If that CPU fan goes bad, the motherboard, ram and ssd all have to be replaced. Absolutely ridiculous nonsense.
You know, failure rates are given in function of time.
For example: phone X has a failure rate of 0.5% in the first 2 months, and 1% in the first year.
Phone Y has a failure rate of 0.4% in the first 2 months, we don't have data for 1 year period because the product is still new
Reminds me of that old joke... Plane crashed on the border of 2 countries where do they burry the survivors?
The first time I heard it I was so busy with the implied border dispute that I didn't realize... you don't burry survivors.
Guess you gotta read the fine print even when it's verbal!
This was the most pointless, useless, nonsensical investigative reporting.
My tax dollars at work!
20 minutes which can be condensed into 3~5 minutes, most of the time wasted for repeating same thing over and over, "fancy" transitions with graphics.
Communist Broadcasting Corporation hard at work.
@@jonaspetras4477 As I said, my tax dollars at work...
The CBC is a gigantic waste of money. I'll bet that they had six producers, 12 people working research and 4-5 people who wrote the script...all for that single segment.
Started watching this on TV the other day. couldn't make it past the first 10 minutes. Just stupid.
True story i had a tablet and an army of gremlins came charging in my home stopped, looked me in the eyes and says "For Louis." and then began to crack my screen. Crazy thing is, i never owned a tablet.
Can confirm. I was the tablet.
If this isn't true, nothing is!
Customers like that guy who are CLEARLY lying are the worst part of any customer service job, even worse than the angry unhinged people, though the former usually morphs into the latter
Does it really make you that furious? When customers lie to me i just think that to myself - no reason to involve useless feelings
all im trying to do is to stop giving shits about what people say as long as it's not important to me. bickering about "truth" and perceived "truth" with humans is totally pointless in most cases
@Electromushi I used to repair cars and you straight out had to assume that every customer would be like this.
What bugged me the most is the hack job they were depicting putting new shingles on a roof.
Yep I am not in mobile repair but do IT for a company and someone got a virus on their computer the other day and I am like what have you been up to? Just the normal stuff. And I'm like uh hu.
They made three major mistakes:
- pulling out single examples instead of looking at cases at scale
- making it a competition between vendors (Samsug vs Apple etc)
- not consulting 3rd party knowledge (like Louis') for evaluation
Or as media and marketing people say: They "bent" the story.
Or as Louis says: "blueballed"
It's cause they aren't journalists, they're state propagandists, the actual journalism doesn't matter.
@@matturner6890 propagandists?? To whom?? Thats a little bit of a stretch.
@@matturner6890 Are you a political party member? Because that's the kind of comment that I've heard forever from disgruntled party commentators. None of the parties in Canada are particularly fond of the CBC. Hell, at least one of them wants to simply kill it outright.
But if they did it your way, the CBC couldn't justify sending David and his crew all over Canada, at MASSIVE expense to the tax payer, for no reason at all. This was supposed to be an investigation of tech quality etc.; do we really need shots of David from ever corner of Canada at the cost of 100s of thousands or Millions of dollars?
@leet hacker well you’re kinda right. They aren’t government controlled, they’re government funded. But yeah, this piece is definitely an example of what u said.
"Tell them the truth" - I can personally attest to this! My dad had fried his MC battery on his old Harley, didn't realize that the boot was worn out at the top of the starter, cable shorted and boiled over a brand new battery when he installed the new one. When we went to the store, I was fully honest about what happened, expecting that we'd pay full price but the manager was so impressed that someone told the truth they offered a free replacement in exchange for the core. Fixed the starter cable isolation boot and reinstalled the battery, no more battery issues as long as he owned that bike. Be honest, they might just appreciate that enough to help you for cheaper/free.
I hear every week," I didn't drop it or anything"- even though you can tell they put it in their back pocket and sit on it daily, or there is water in the camera lens, soda in the charge port. And they all say as well "you guys worked on this now its not working"
It's a shame when people are dishonest like that.
You should say "well you used it and now it's not working"
This is why my uncle had them sign waivers that he wasn't responsible for any damages that occurred after he worked on it.
He's a garbage person but at least he was a pretty good repair man. I worked for him for a few weeks before moving out of state.
I will never understand why people put their phones in their back pockets.Do you not have front pockets? Or a fucking jacket or something??
Louis speaks nothing but the truth!
not too dissimilar to you, Hugh
Hes amazing. Great creator.
The truth speaks nothing but the Louis
Well, as someone who works in creating a product with Li-ion batteries. He's not right about it all being a problem with the battery technology. You could also do a LOT to make the batteries last longer. For example, charging a Li-ion to 100% wears it out. So, don't charge above 90% unless absolutely necessary and the battery will last many years. Of course, phones could do this automatically and never charge above 90-95, but there is no incentive for the companies to do that. Selling a new device every 1.5-2 years is more profitable.
Also, all this "supercharging" wears out the battery faster. "80% charge in 10 minutes" or whatever, will also make your battery life much shorter. Because heat=wear and charging fast = a lot of heat. But fast charging is now something that they compete with, so that's not going to go away any time soon.
I dunno Louis kinda forgot to ask if the batteries were inflated. I have seen the back glass break from an expanding battery especially if it had a scratch. I look at the crack. Look for an impact spot.
"we have investigated ourselves and found no issues" LOL
that one got me
@@Casokat Louis can make a joke outta anything no matter how much the subject matter bothers him. His comical storytelling about his childhood bully really helped me come out of my shell. He's such an honest man. I think he's going to tell this new generation a thing or two about dominating a market without being a jerk.
Law enforcement's getting a lot of crap for doing that too...
🤔👍
@@tyree9055 Similar words spew from the F_B_I's butt hole, the IA at the F_B_I is an empty office.
that is why they're having problems lol
So he’s a roofer and you’re telling me the screen cracked from heat.. rather than him just dropping it.. because he’s answering his phone.. on the roof..
Not to mention that most glass doesn't have a significant chance of spontaneously cracking until it exceeds ~300F. if the back of your phone is at a temperature above 300F, it's probably on fire.
Point 1: It's bollocks how easily this so-called "gorilla glass" breaks.
Point 2: The screen can crack from heat IF the battery swells. (not really a heat crack so much as pressure)
Point 3: He's lying
If it's overheating, why the hell is he wrapping it in a towel!?
he most likely keeps it in his back pocket, the crack on it was perfect crack for when people SIT ON IT. I see people sitting on their phones so fucking much
@@gg-gn3re yup, quite common when people have physically demanding job's.. I get the insurance
I love when stories go along the "We asked viewers about X" angle, cause you just know that it is the extreme ends of people who answer that kind of thing and not the everyday person who didn't have a problem, or at least know the problem is their own fault, by dropping phones etc.
Lori: “$1300 for a phone is ridiculous!”
Ummm, so why did you buy it...?
Better get a ShiftPhone for this price and being able to repair and switch components lol.
Most people get these phones by adding a small monthly payment to their phone plan. It's only a ridiculous price when it can be used as ammunition.
Cause Tom bought 5 $1,300 phones and 30 $5 apples, how much he spent?
I expect people buy them on plans and don't realise the upfront cost of the phone. The point of the expensive plan is to hide the cost.
All my phones have been cheapies.
Current phone is a Lenovo S5 - cost me $135AU, 4gb RAM, 64 GB internal memory , Octacore CPU.
From a Chinese website about a year ago. If it breaks I won't be pulling my hair out and haven't wasted money on insurance.
galaxy z fold is 2k
The reason i respect you and your content is because you have strong ethics, and are not just out to make a buck, you are out to make a difference
I am out to make a buck like everyone else. Repairs at rossmanngroup.com aren't free. If I make a positive difference while I'm at it, fine cool but at the end of the day I'd like to buy a nice house, live across the street from a whole foods and be able to afford to shop there and eat overpriced buffet everyday. I'll take the money for fixing the ppbus to get there. I like money. Don't idolize me!
@@rossmanngroup
Everyone: "He's the Messiah! The Messiah!"
Louis: "I'm not the Messiah! And this man isn't blind, he just had his eyes closed!"
@@rossmanngroup the difference is you care, and you arent shameless, you are willing to die on your hill and not just do "what drive ciicks to your content". I respect that and appreciate it.
@@rossmanngroup Get out of the big city. Move to a area where 250K gets you a really nice house.
@@rossmanngroup But you have good set of ethics and are honest. You are allowed to like money. But you are not greedy to the point that you are willing to cheat and screw people over. Most businesses are like you. There are bad companies just as there are lying customers. You are not one of them and if I have an issue, I would consider mailing my devices to you.
How is anyone ment to take away anything from this? All of the data that they got is covered in the most superficial way. And they did an awful job making the narrative around their anecdotes interesting. This level of writing feels more like the average high school research paper than something made by a team of professionals.
Looks like pure clickbait-for-views content. Very little thought put into it and just enough of a story to interest people who are already anti-tech or anti-corporation.
Highschool level writing is Pulitzer prize winning material compared to this , it's just mind numbing , it's sad seeing huge news agencies no longer go in depth or have any integrity
That a what you get from a government funded tv network that you can still pickup on an set of rabbit ears(I was board) welcome to Canada
@@AdamKueflef CBC Marketplace is a genuinely good show when it sticks to topics that the journalists understand such as auto repairs. A traditional news station staffed by boomers is going to have a hard time understandingly newer technologies.
@@JollyOldCanuck I was trying to be satirical about this show
"did you get a call from me? exactly. no service" pay attention rookies, he lies so the customer doesn't have to
"$1300 for a phone is ridiculous".
THEN WHY DID YOU BUY IT?
Because it shiny.... We like shiny things....
They only realize it after the piece fails too soon.
The cheapest new phone at my local Argos store is $15. It has a camera, bluetooth, headphone jack etc etc.
If I had $1300 I think I would buy an Apple M1 mini, a 55 inch Tv, and a bucket of KFC.
@@oldbatwit5102 don't forget the mashed potato's and gravy
This part right here gets me the most. In my country you got 3 or 4 major providers and all of them will offer s phones with no upfront cost, as long as you sign a deal of paying them a monthly fee, that gives you certain amount of minutes, messages, data. My current one is like 19 dollars, and I can almost never ever spend all the free messages, phone call time and data. With it I got Y9 2019 phone, with which I am still super happy today. I got silicone protection of the back and foil over the screen and even though I don't take special care of it, it's almost as new after 3 years..
The thing is, the selection of phones that you can pick up for such pay plans, if you go crazy and decide you want to pay more then 15, 20 bucks and pay for 3 years and not 2 is crazy.. It goes with obviously some pre pay all the way to the newest models.. Now I used to be super interested in tech, computers and smart phones ones they came out, new every spec and possibility, but that was 10 years age. Now I just go every 2 years and get a new phone and renew my contract. I was so satisfied with Huawei, and last generation of this phone, that I would sometimes either sell the new one, or gift my old one to a friend. I get bored by looking at all the specs, since all new smart phones are good enough for work and a lot of media, some games, that I might consume.
So while I often don't even have a short list with which ones I would want, I tend to stand with the brand I had last, just so I wouldn't have to relearn how to optimize and setup the phone the way I like it.. Even then, I can usually pick a new one in 15-20 min.. Usually only thing I look at nowdays is procesing power, memory both rem and ram and it's still a short affair.
Now I undestand there is a huge difference in living standards between my country and US, medium income here being about 10-15 thousand dollars (for a single household, maybe a bit lower) with which you can live comfortably if you aren't being idiot financially.. But even then, just think about this..For the product and service of 24 months, I will pay with less then my monthly salary. You wiill get a year worth of garranty which they will upheld, because even if you are wrong about something, all you need to say, maybe I'll see what you competition thinks.
Sorry for walls, getting to the point. So with average 10k to be realistic income level, for 500 you have almost infinite choice and not have to think about a cell phone for the next two years. Some of there phones can be a bit more expencive if bought without a plan, but you get my drift. IF over all states of america, average income could be from 3 to 5 times bigger, so let's say a medium of 50k. This woman still went out and with 0 prior knowledge, research and now acts like even the price alone was ludicrous.. It is, no mater the standard, giving money, 1300 in fact if you might use your phone for basic stuff, not work and maybe sometime web serfing is nuts.. It just really nicely depicts the wackiness of US whole consumer culture.
Cell phones and lap tops used to be a status symbol in my country almost 10-15 years ago. People would save for 6m to a year only to buy a phone that costs half as their 15 year old car. Luckily seems like a nation, we have outgrown it, but I never ever noticed in the US that level of poor people trying to showoff wealth by having nice tech on them or snickers.. Like it was in my country 15 years ago.. So lady, the price is ludacris, maybe, but what is sure without a shadow of a doubt completely bonkers is that you might want to approach life and future financial decisions with little more then just braindead consumer, the pricier the better philosophy.. The cult of the things at all is one of modern diseases, which we all really need to work on collectively and admit it's a problem.. The things you own end up owning you.. The more things you own, less free you are. In a state of emergency or some future Apocalypse which will inevitebly come sooner or later, just remember that only things you can call your own are things you can actually defend from others. I don't care if she is making 200k a year, giving 1300 bucks, without any pre investigation of products, when it's seems probable that it isn't work phone..
You are a human being capable of making own decisions and choosing life paths first, then a mindless, overworked dron, with happiness being falsely connected to owning the next new thing - second. Try and be first thing most of the time.. We are destroying habitats ability to nurture ourselves, but as much as planned obsolescence and many other environmentally wrong practices, all stemming from sick neoliberal capitalism model are too blame, with externalities being taken out of the context, like they don't mater, or simple fact that infinite growth in finite system is impossible, so is each and every one of us who hoards stuff, chasing that next buy! buy! buy! dopamine hit. We can and must do better, or you know.. we could.. maybe.. why should I think of my grandkids and if they will have a civilization to be born into, if I'm not even sure my kids if I had them had any chance to live at least as good as I?
42:30 "....$1300 for a phone is ridiculous!" I'm sorry ma'am, our repair/replace policy does not cover buyer remorse...
It's ok, she's not blaming herself for forking out so much money for something that is designed to slip out of your hand and break.
Lol
That’s why I have a slip resistant case and screen protector at minimum at all times. It’s dumb how many people are mad about their glass cracking and getting scratched up when they don’t even bother with a $10 screen protector.
@erik FENOMEN why?
@erik FENOMEN Tempered glass has saved my phone screen more times than I can count.
" I lose all my sympathy if you're presenting it to me as if I'm that stupid. " - Classic Louis :D
Apple: "We care for the environment.
Apple: "Here's a new phone, your old one is in a landfill now."
@@bobbybologna3029 hmmm? yeah microsoft, i mean spyware, is shit. But they don't require you to change your pc. Yeah, it contains blotware (or whatever) and it's not private, but still, you can upgrade.
I know the tpm or whatever problem, but that's a 2016-2018 (i don't remember) feature in a lot of cpus that you can activate in the bios. Also, it's for increasing security, so they can reduce ramsomware atacks...
Sorry for my trashy english. it's my third language and I don't have my usual autocorrector. (Google's one is in my native language somehow, and I can't change it)
@@---jj9lf Jeeeesus, how many years You spent under the rock to claim that Windows11 is coming out because of security issues and microsoft trying to fight it. I guess like 20.
@@---jj9lf I've worked on a fair number of computers. I ran across 4 cases where Windows 10 significantly impaired the PC's operation. This is just going to increase with W11 because they're flat out saying the TPM is required, and if you don't have one, it's going to emulate the TPM with software. The expected performance hit of the latter is between 20-30%, which, if you didn't know, is ABSURD. Even the Spectre/Meltdown CPU bugs didn't do that.
@@krzysztof1780 do you find it odd that someone is aware and up to date with issues surrounding a soon-to-be-forced OS? Ignorance is bliss i guess
Phone gets so hot that it cracks the screen. Proceeds to wrap it in a towel. Also, didn't look like it had a case. 😂
The crack was caused by a drop, as evidenced by the guy's own picture that he took of it. At 3:21 you can clearly see the side of the phone is damaged exactly where the crack starts.
If a phone gets so hot that the glass cracks, then... well then the battery should have "exploded". Lithium ion batteries cant get very hot. I'm assuming that the glass can handle more heat the the battery.
Edit, the cpu should also thermal throttle, or the phone should turn off automatically to prevent anything from going wrong, like battery "exploding"
i dont think glass can crack by heat which slowly builds up. if you throw it right into a lava pool maybe...
@@harrythompson5634 - his kid, in these comments said that he's left it in the truck on hot days (35c). Inside the car can get to over 65c or 150f).
I suspect that the heat warped the case and caused the crack or primed it to crack at the next bump.
Also, the chip in the picture looks an awful lot like MY phone that I cracked trying to open it before realizing that it didn't have a removable battery or a case designed to be opened at all.
@@Texas240 "he has to keep it out of the heat" meanwhile putting it in the literal hottest place possible yep i think you're right he's just trying everything haha
"So what were you doing when it stopped working?"
"I DINT DO NUFFING!!!"
"No, I mean, how were you using it before it started acting up?"
"I DINT BRAKE IT!!!"
"GotDammit..."
Funny but true
how well did they even take care of the phone and also realize that there phone or laptop is just to old
plus there other bands out when it comes to phones but people only really know apple and Samsung and phone are becoming a fashion accessory (plus glass is just going break because its glass) when it is one of the most used tech out there and people are just going to put case on it a plus I would love a video on how phone are built is important one of the aspects to a great phone and there many things that are important but you just don't know in the first impression video
People like that don't deserve help, too stupid for the modern world. Just tell them to switch back to books, lmao.
@@freesteve1977 I feel out of breath reading all that nonsense. Use punctuation, ffs.
This is real, and 99.9999999999% if the customer reply this you know its their fault
I really appreciated Mr. Clinton's commentary in this video. I do hope to hear more from him in the future.
Very informative all around. I gots a short story about user denial. I wrote software (fortran!) for a minicomputer in the 70's. I also ended up being a software/hardware troubleshooter for the science group, because I could usually figure things out. One of the most frequent things was the user denying they had changed anything and “now it doesn’t work anymore. I didn’t change a thing.” Of course they did. One guy had changed a formula so it would end up eventually dividing by zero. Mini's in those days didn't like that very much..lol.
Here's what apple was like in 2007, I bought the iPhone when it came out, about a month later they lowered the price by $100, so then they sent me and everyone who bought one $100 apple gift card, that is pretty crazy to think, then about a year later my speaker was blown out because I played music so much, I contacted apple to tell them my speaker blew and they immediately mailed me a box with prepaid shipping so that I could send them the phone, I mailed the phone and they sent me a brand new phone back. Keep in mind I didn't have any extra warranty or insurance , just the standard manufacture warranty
I had the same quality of service in 2010 when I broke my iPod Touch screen by stepping on in 2 days after buying it. They replaced the whole device for free. Sad to see how downhill the service quality has gone.
The $100 gift card seems like a planned move knowing these companies. And if it wasn't planned, it was pretty genius. It's actually pretty genius either way. You get the illusion of getting your "money back" and you give it right back to them by spending their gift card...on their store. They lose out on the maybe 10% of people who don't use the gift card, but they get their money back, and fucking awesome PR.
@@HHH906 Really, wouldn't it be better if you forgot to use the giftcard? That 100 dollars doesn't exist in actual money they've lost until you use it to buy something, and even then its the lost of the 100 dollars of 'retail valued' items, which didn't even cost 100 dollars.
And? Just because you had a good experience with Apple doesn't mean everyone else has!!
@@xbrandon2252 I think apple is terrible now, I'm just saying my one experience from a long time ago, it was a different company back then
I owned a $500 computer for 10 years and broke. Omg. How terrible of it.
Yeah, I've been having trouble with my most expensive computer gear and gadgets but my trusty 400 dollar plastic, 720 screen, dual core laptop is still kicking and has never failed me in almost 4 years and I don't think it ever will.
yeah, manufacturers really have to step their game up... your mid range computer lasted only 10 years? that is horrible, tech giants are evil!
Still have a 2011 Macbook. Had to remove a RAM stick, now it's got 2GB. And the original spinning hard drive was replaced. Surprisingly the original battery is still holding up even though almost I never use it with charger connected.
My first television set (Philips 20" crt) is still working, bought back in 1997. The portable Toshiba 486 looking like a sew-machine while not really viable today still WORKS in spite being lugged around the country for years.
This is the longevity that *should* not only be *expected* , but actually demanded.
@@johanmetreus1268 It's very easy to design a huge chunk of plastic and metal that sits in one place in your house and does one purpose. It probably wasn't even designed to be durable, it has such an easy job that durability is inherent in the materials used. It's very hard to design a device with the processing power of a 1990s super computer with a high-res digital camera and video recorder that also sends and receives phone calls, connects to Wifi networks, tracks your location with GPS, is fully battery-powered, has security features that prevent unauthorized users but which don't interfere with your own routine, and by the way fits in your pocket, to also be as durable as a piece of furniture. It can be improved probably but that will cost you, and these things are already pushing the limit of what consumers can afford.
It's so satisfying to see someone who knows exactly what they're talking about go through something and make it rational.
Thank you for being decent, Louis
@2:15 that cat is either well trained or so human ... that was the best "shush". Cat takes a walk.
"My screen cracked on its own" is as convincing as "No I didn't spill anything on it."
What i don't understand... the internal CPU gets up to 95c tops... putting out about 5w of heat. That's apparently enough to crack the screen... but a heatgun that gets hot enough to melt glue will take ages to get the screen hot enough to crack it...
And the excuse of "It was the battery expanding" Yeah? You know once they expand, they dont deflate, they stay expanded. Does your phone rock like a boat on a flat surface? No? Its not the battery.
@@askmyteapot The only device I'm aware of that the manufactur doesn't acknowledge a problem and that has a common battery inflation problem is the iPod nanos. Dankpods, an iPod UA-cam channel has a lot of nanos that do this as they age. They make a mark on the screen and become a potential fire hazard.
@@WAncouvOR and iPhone 5c’s. I have four of them with expanded battery’s. I buy them because they don’t count hotspot data usage. I live in the woods and pop my SIM card into the 5c for unlimited data. I use almost a terabyte a month through hot spot. It’s actually very fast. 50 up and like 7 down.
@@MrPland1992 cool to know. Thanks
Those stupid turn red tags are always red if you live in a humid area.
1. buy totalled car
2. go to service: "it was overheating and cracked."
3. profit.
As an ex-handset repair tech for Verizon (back when they actually opened them up and repaired them), I never encountered a customer who dropped it in their toilet/ocean or sidewalk. It always happened on its own without customer action (sure buddy). That's why electronics manufacturers put little water indicators inside their devices -- they turn pink or red when they come into contact with a liquid. Virtually every single customer who promised me they never got their phone wet all head tripped indicators.
Back when I had a phone I could easily open all the water indicator patches were tripped just from the phone being in my pocket all day.
@@zidbits1528 You ought to watch some of Louis' videos about how, at least part of the time, those things turn red from humidity...without having been wet. You can't expect accuracy from indicators 100% of the time...and that goes for some other types of damage indicators, too. Think about how someone, who actually never abused their gear, feels when they're told that they did, by idiots who place too much trust in such things. Does the word infuriating come to mind? For that matter, even devices packed--supposedly--properly, can be damaged within boxes that have no apparent damage on the outside. Some years ago, I bought a new laptop at Best Buy. When I opened the box (which showed no obvious damage), I found that the screen was badly damaged. When I took it back the next day (by the time I'd unpacked it, the store had closed for the day) , I was accused of having deliberately breaking the screen...very rudely, too. I was able to get it replaced, fortunately...I would have stopped shopping there permanently, if they hadn't.
Never take these things for granted.
@@zidbits1528 except they turn pink on a humid day even when they haven't been wet. Lol, those strips basicly do nothing but indicate you don't live in a desert
@@zidbits1528 ............because it's stupid easy to say "i wouldn't do that!" and than get a breakup.
I do maintenance for rentals and when they start telling me what the didn't do before I even look at the problem, they're lying. I do appreciate you telling that story we all have to face regularly in a time when it's like beyond rude to suggest someone is lying when they are lying. And I don't care if someone lies in general, that's their business, but if you want to help get your thing fixed quickly and cheaply don't give me bad data. But then again, their denial usually tells me exactly what they did.
That roofer isn’t using tar paper on the roof 🤔 up next customer says roof doesn’t work out of the package😂
Ricardo wants to repair his phone because he cares about the environment. That's why he demands a free replacement phone, rather than a paid-for replacement phone.
lol I didn't even notice that. nice catch!
@@immortallix More like we all care but were to damn lazy to act a like it.
@@ChrisD__ so... they dont care?
That first story about the screen getting too hot and just cracking on it's own is similar to my old Galaxy S4. What happened is that one time I was having a heated argument with someone on the phone, and then when they hung up on me I slammed my phone down on the desk and my screen just cracked. See, same thing - heat.
same with my j5 6 months ago :c
😂 that's a good one
Lol.
sounds like some serious overheating...
Similar thing happend to my dad a few years ago befor smat phones where a thing. His flip phone sundenly and unexpected violent, foldet in the wrong direction.
"Hey, check out my new pho....whoops. cracked it."
"You just got it. Tell them it did it on its own"
I had 3 smartphones that lasted 5 years each. The only reason I upgraded to a new one was that the new apps needed a new version of android and the old phone could not update to a version that was new and worked. My girlfriend changes her phone once a year because she treats it like the phone is a pet rock.
That roofer's phone 1000% fell of the roof. If that phone got hot enough to break the glas, he would have a burned pair of trousers, too.
Crystals (glass, basically) get very very hot when they are forming under the earth's crust.
You can clearly see the frame damage at 3:21.
@@rars0n that’s curved glass.
@@lordgarth1 It's still clear and obvious impact damage.
@@rars0n I only sympathize because I used to have an old android that would swell and pop the back off. if the back were more solid and made of glass I'm sure it would do this. My apple watch also had a recall for the sapphire screen for a similar issue. Apple replaced it twice and said the battery swells and cracks the screen. In my case it only popped it off.
Customer: My phone screen cracked on it's own
Louis: "[Ninety nine point] NEIN NEIN NEIN NEIN NEIN"
lol nice
What I noticed with my own phone, which I bought used and precracked...You can can get a hairline crack on your phone and not notice, and then through heating and cooling the crack can expand, spread and become more apparent. It is not that the heat is cracking the phone, it is you cracking the phone, but heat can make a small hairline crack go from not noticeable to large and hard to miss.
I was already a huge fan of yours, Louis, but the voice & statement you made at around 16:20 just made me an absolute fan boy lmao. I absolutely love your content & the way you think & wish you nothing but all of the success in the world 🤘🏽
Those easily noticeable scuffs and dents on the side of the S20, surely had to be cause from overheating and not being dropped.
I don’t understand why people who buy a phone that exceeds $1,000 won’t drop $10 for a case.
I always stick a case on even cheap phones. The phone isn't a huge deal if it breaks, but the data is a mix of irreplaceable and inconvenient.
They probably spent that $10 on a charger.
Some people prefer the caseless look. I prefer the crackless look so I always put on a case.
Rubber Case for life!
Yeah,the S20 did not have a case. Plus using it on a roof/hot day would definitely cause the phone to over-heat. Why not use a hands free Bluetooth earbuds/or a smartwatch.
that womans hp laptop is a windows vista laptop which hp also produces rebadged as a compaq presario cq60 or 61 depending on amd or intel. the cpu is no good for modern browsing and i have no idea how it is used in a family of 6
its a 2008 laptop btw, pentium for intel or amd turion or athlon for amd
Yep or it's the earlier models that look basically the same in that era like 2006ish i believe was the earliest with that casing. Litterary older then the average fortnite player. 13 year old and still alive! it'll be a shock if the solder joints haven't started to crack.
I remember getting a cq50 in 2009 and it ran like shit then.
@@Dracossaint basically every one i get in with nvidia graphics is faulty but thats not really a surprise with old nvidia mobile chips
@@breakcoregirlxd Seen the laptop and decided to say the same. I have seen tons of those Hp laptops with nvidia graphics where the chip lifted from the board. They could be temp fixed with heat and shimming the chip. There was a big stink over the failure rate of these laptops and they attempted to fix it in later models by gluing the chip to the board.
To the roofer: get an old school flip phone, there is a lot more area around the screen to protect it. I dropped my old Motorola off the roof and it survived with a few gouges.
To be fair, during the 4 years I used my previous phone I dropped it multiple times, threw it across the room onto my couch and opened bottles with it and the screen is still fine. I only replaced it because it wasn't able to run todays updated apps anymore, otherwise i'd still be using it.
"Month long investigation": translation, one weekend tops and we used a subcontractor except for the interviews so it may be less.
...also we didn't google enough to find Louis or somesuch, LOL
“Smartphones break down more than any other device.” Ya, what else do we carry around all the time and drop in the toilet? Of course they break more.
did you buy a 1300 dollar phone?
@Tournel Henry oh give me your phone I can make it curved just let me show you how easy it is to make it curved lol
Ahh, the toilet test. Not much sh!t can pass that test.
And get abused more than any other device
@Tournel Henry A lot of people mostly Apple users do not like using cases .Its the does not look good mentality .Look what i can afford can not be seen
What I like about Louis is that even given all the reasons to hate Apple, he only blames them for the shit they do and not for the shit they didn't do. That's what a reasonable person is. Take note folks
Yes... Thats why i like this channel. If he is venting then there is most likely a good reason ;)
But he missed 1 thing at 35:06 - laptop battery pack "protection" on removable batteries, preventing changing the cells once they run out.
Man I started getting an aura mingraine where I cant see with a blind spot and that means I am getting a mingraine. and it went away without hitting full force by your nice speaking tone. I love to listen to Louis talking
I was a car mechanic for many years. Getting details from customers can be frustrating. Especially when you do a repair, and they bring it back 1 month later with another completely unrelated issue and say, " It didn't start doing this till after i brought it here." Im like ,hey, I replaced your timing belt, and now your breaks are squeeking because they're worn out. They'll swear it's still my problem even though they refused the full inspection at the time to save money.
I love how they're taking what the device owners say seriously and at face value. Anyone doing any tech repair knows you don't do that. You listen, but never ever rely on what you're told. People rarely understand what's happened to their devices, and are even worse at remembering it accurately.
"I split water on my laptop" is code for "I was drinking alcoholic beverages, and may have had one too many... Next thing my glass was on its side and the beverage dripping out the fan grille".
@@tin2001 PUT IT IN RICE
PUT IT IN RICE
*NOOO* A _BAG_ OF RICE
Truth. Main thing with these electronics is always to keep water as far away as possible. Every laptop I've ever owned lasted until it was obsolete following this strategy.
Yeah but you're forgetting something. I mean just look at the thing. There is no valuable information in that piece whatsoever. None. It's just a distraction piece in mainstream news up here. CBC in Canada is no different than CNN. It's all lies just like the corporations who control them. As such, it's obvious when you watch it that they really put very little effort into writing the piece, doing any serious research, Or offering any serious solution. Or any solutions of any kind for that matter. It's just "hey look over here at what we're doing and ignore the stuff we're not talking about." I dunno. Just tired of it.
Exposing end users is for a different episode.
The main reason why I hate these kinds of "public survey" spiels because you inherently attract people with devices that are not worth fixing or not realistically expected to be fixed.
It doesn't help that over 50% of people who take things in for repair lie about how they got the problem in the first place, then add that people are more likely to lie while being recorded for the news.
It's a recipe for disaster.
I really enjoyed this CBS piece *voice inflects upwards*
That old bird fighting for consumer rights is awesome. Wouldn't mind to repair her batteries 😀
"The screen cracked" Shows *back of phone*. Yeah, I'm done 30 seconds in.
IKR?
It's TV for stupid people by stupid people.
I didn't even notice it until he showed the back of his new phone, and I was like "Wait, I thought he said the screen cracked?" Sure enough, looking back he was showing the back of his phone.
Not only that, but the picture he took of his cracked "screen" clearly shows the impact damage that caused the crack. At 3:21 you can see the frame damage on the right side right where the crack started, classic example of drop damage.
Roofer (after getting free repair): "I think they should stand behind their policies!"
Then they should send you a bill.
And maybe they won't be in business next they he'll need them... just the side effect of aholes like this roofer.
Imagine if someone who he did the roof for calls him again about a hole in the roof. "I was just living under my roof like always but my house was getting colder and all of a sudden a hole appeared in my roof." Would he stand behind his work there and repair it for free?
@@akamemurasame4527 < Well, if a shingle got blown off by the wind (but not a tornado) then obviously it wasn't secured onto the roof right, so it's the roofer's responsibility to fix it. Likewise if the screen comes off the frame, it's a manufacturing defect. But if the roof starts leaking because a meteorite blew a whole in it (or something else fell onto it), it's the same if the screen is cracked due to external forces.
I've been in the phone repair business for over 20 years, and there's nothing more irking than when a customer claims that the screen cracked on it's own, which is usually caused by a pressure when it's leaned against it in a pocket or purse. I just tell them, ok, well the windows on your home don't just cracks on their own now do they?!
I have no problems replacing it if it turns out to be a manufacturing defect, but will not do it on blatant lies.
@@BillAnt I do agree with you. Because glass doesn't break by itself. Had a few instances when glass breaks.
@@killertruth186 < In over 20 years of running a phone repair shop, I've never seen a single phone screen breaking by itself while sittin on my work desk, or for that matter any windows in my home unless there's some external force (rock, pressure, extreme heat/cold, etc). It just doesn't happen, there's no reason for it to happen. Moreover phone screens have multiple laminated layers (lcd+digitizer+backing layer) which reinforced it even more than a simple pane of glass, making it even stronger. If anyone says otherwise, they are either lying or are simply ignorant and don't realize that the phone got crushed in their pocket or purse (aka pressure crack).
It cracked on its own- telekinesis! Love it!
Louis: "I'm old, I'm 32..."
Me, 34: *fossilized*
Notice "Jason" the "Roofer" still doesn't have it in a case...
I appreciate the skepticism expressed in this comment.
At least glue a shingle on its back for protection. xD
He can't because it will get too hot and the screen will break!!!! Didn't you learn ANYTHING!!!!
My uncle was work in a junk yard. Even the tough phones for workers didn't last. I bet he had it in his back pocket and bent over, or sat on it.
@@iddan1205 < The primary cause of "my screen cracked on it's own" is likely a pressure crack when it's leaned against while in the pocket or purse. Now, whether the customer wants to admit it or not, screens do not crack on their own just like the windows on your home don't crack spontaneously without some external forces (pressure or a rock).
"if it broke by doing nothing then maybe we can fix it by doing nothing" ;stares at phone for several moments while customer is watching.;
Watching on my Note 9. (Same phone that Linus Sebastian daily drives) Best phone I've ever had. Hope it continues to function well. My last phone, an S7 edge, got so slow with new software that it couldn't run efficiently. That's why I upgraded to a refurbished Note 9. It was a good price, too.
"You've broken screens too, you prick." Got a good laugh at that one, lol. Louis keeping it nifty on 50's.
The way this show is edited and produced is incredibly annoying.
Welcome to mainstream TV. The narration alone makes my piss boil.
Yeah, American reality TV is poison. It has spread to Canada unfortunately.
@@noleftturnunstoned English speaking Canada is culturally almost identical to America. Saying it spread is a little disingenuous. Culture (and demand for tv) doesn't observe national borders.
@@TPF00T Well, I guess living in Canada and being exposed to both cultures gives me some perspective. The rapid fire delivery of superficial information mixed with annoying sound effects is an American invention. The best example would American Kitchen Nightmares vs UK Kitchen Nightmares. The American version is difficult to watch. The CRTC would argue differently.
@@noleftturnunstoned I'm not trying to say that American TV is good, but you underestimate how global these industries are. Very few things theses days can be considered the product of a single country and its culture. A better way to look at it may be that the demand for this kind of presentation was first taken advantage of in America and perhaps the demand is larger. As this style is adopted by Canandian firms it is simply an indication that they have realized that the market exists in Canada too. Personally I think this trend is a dying one but based on the timeline so far it will die out in America first and persist in the countries that adopted it later for longer. The point I am trying to make is that the people who make this kind of stuff are not "Americans". The cultural identity of the elite, particularly in business and entertainment has long since shifted to be part of a new class of "global citizens" as they are not tied down or confined by any national norms.
"My phone did an entire song and dance routine before taking a six foot nosedive to the floor.. craziest thing I ever saw! Honest!"
"And they told me I had to pay to have it fixed! How unfair!"
25:50 "Here's your computer working" (on an external monitor)... Louis, you really know your shit. It's awesome to see a tech actually cite chips and their specific circuit functions rather than pablum blather smoke screen. It's awesome to see someone that cares about what they are doing!
Love these videos....pls keep posting videos.
You cannot compare 2 different problems from two different brands and say one is fixable so the brand wins. This comparison is totally shitt and laughable. Breaking the back of your device is not equal to audio not working.......every manufacturer will have different policies for different problems.
★★★★★
I think you misunderstood. CBC surveyed 3000+ Canadians, and who won is based off of those surveys.
@@derekverveer6058 sry but i can only understand what is shown in the Video. And what they are showing in the video doesn't make sense to me. Backpanel doesn't break on its own but a headphone jack can stop working because of internal defects. If you take iphone with broken backpanel to apple store they will not replace it for free either. So tell me whats the point of comparing 2 different problems and saying one brand is better?
@@ajinkyabandagale2221 It's because you aren't listening to the video. Even Louis talks over the part where it says that Apple wins round #2.
They say that from the survey more people had reported Samsung phones to fail. @ 12:20
@@kr854 read my comment properly. I was talking about backpanel and repair policies, i wasn't talking about which brand fails more........and which dosent. Plz read properly before commenting 🙂
Ricardo wants to do his part for the environment, then he gets a free replacement phone, says fuck the environment, and throws that perfectly serviceable gadget in the trash! Ricardo Prevails!
Lmfao dunno why this made me laugh so hard
....which, in the USA, its a Federal crime to throw anything electronic into the trash.
Ricardo didn't have the benefit of hindsight and seeing this video. His issue was genuine. Apple "replaced" it so they too his old phone and they swear in their recycling so there is that (bullshit but not his fault).
Mr. Clinton is very knowledgeable. Thank you, sir!
It is refreshing to see someone (Louis) just call it how they see it. This is great insight into a weak episode of CBC marketplace. People need to grow up. Stop dropping phones and crying foul.
god, i hate overproduced shows like that. what in the world is up with the music - its always so over the top, the editing too
Produced with Adderall
Welcome to Cable TV: catering to the lowest common denominator
This show is a pure shit.
And what's up with the signature muffled sound quality on all of these "legacy media" shows
As a Canadian tax payer i would like to inform you that this is what government funded media looks like. Disgraceful.
If the situation with Jason was so bad that it ended up affecting his business so he missed calls and jobs, I am pretty darn sure he would've bought a cheap phone to use in the meantime. Stories such as this one genueinely irritate me.
why does he need a "flagship" ?...what does it do for him that a budget phone wont do ?
Can't understand why a roofer would carry a $1200 phone on a jobsite.
I am an electrician and use a $75 Dollar Store Motorola phone that I use on the job, had it for 3 months now and it still looks new. Whatever he doing to that phone should be a clue that he has the wrong phone for the job, needs a protective case for it, or is a clutz.
@@okbridges exactly my point, even an otterbox and a strap isn't exactly safe for people to be carrying their expensive phones on site. When I worked on job sites I'd bring a significantly cheaper phone for work duty.
@@bazwillrun You can get a cheap - ass flip phone that will take calls and connect to your wi fi for $50 at London Drugs. Add one $15 pay as you go card per month and you can get your calls on the roof top..
@@okbridges I would trust a quote from you much more than for the other guy (Jonathan). Phones live a hard life and contractor phones have it worst. When I saw my long-time plumber pull out a new iPhone I knew his rates were going up
He is roofer (working high up there...)
He has other visible cracks (probably the phone felt many times already)
He does construction (hummers, screws, metal etc always around him, his cloths, his pockets....)
No wonder why I connect with you so much haha! Having Asperger's in today's society can be both rewarding and challenging at the same time. Thank you for all your hard work Louis!!!!
the ones guy is a roofer, and he claims that the phone scree cracked on its own. I have a strange feeling that the phone cracked by um idk falling out of his pocket off a roof.
nope, hes my father his story is legit but just warped by CBC
It was on it's own when it landed wasn't it?
@@wouterverhelst6159 wdym when it landed, it was never dropped.
Based on my experience with Samsung phones, if it fell from a roof it would have been a lot worse. I set one down a little too hard (face down) without a case and it broke the LCD/LED behind the glass. Same thing for one that fell 3-4 feet out of my bag in a parking lot. The glass appeared fine (maybe some hairline cracks) but the screens were completely dead and the repair would have been at least $200.
@@lq7777 yeh. basically this. anyone that thinks it "fell" off a roof when we were working clearly doesnt realize how high up it is. at minimum my dad is 6ft so the pockets are ~4 feet above the ground. then if hes standing on a 15ft high roof.... thats 19 feet. how is a phone falling from 19feet only going to get hairline cracks
A guy who works at heights, a roofer, bought an 1800 dollar phone and didn't think a 50 dollar hard case was a good idea.
Ain't no $50 here but you got a point. More like $150
You can get one from china for less than 10
@@groovygrover190 $150? Where are you looking for hard cases mate?
@@KohaAlbert True say. I was thinking like otterbox.
@@SammyInnit @Janar I know you can find cheap cases, but the lyin' pleb roofer wouldn't. He probably got the $0 bell phone deal and would be offered an Otterbox Defender in the Bell store at time of purchase and its over $90 with tax. We're talkin' normies here not informed consumers because that's what the show is based on.
In terms of the battery not holding a charge and the screen cracking "on its own", I've had that happen to me BUT I'm not talking about a brand new phone. My screen cracking had to do with the battery inside expanding a few years. I've had many cellphones and digital camera batteries expand.
Honest and real story. My cellphone was charging and attached to an air vent mount while I was driving and I was charging the phone at the same time while using Google Maps as a GPS on the phone. The phone was not new and while driving, the battery expanded inside to such a degree that I heard a "pop" or "bang" noise and part of the screen popped off the phone itself. Due to the glue keeping the screen stuck to the phone for the most part, only one of the corners of the screen popped off the phone but the screen was still attached to the phone itself. However, in another case, the glue that was keeping the screen stuck to the phone was so good that it didn't "give" when the battery expanded and when the battery expanded to such a degree, the screen and the middle part underneath the screen started to expand to such a degree that the screen cracked on its own without it falling on the floor or hitting an object since the adhesive glue which was keeping the screen stuck to the phone, kept all the corners/sides of the screen attached while the battery underneath the screen expanded. HOWEVER as I mentioned, these didn't happen with new phones and happened to my old phones.
Glass phones drive me nuts. I currently have an S8 active, and I love that is has a leather type material on the back instead of glass.
Hmm...
I miss the days of removable batteries and external dock chargers.
Kinda yes
But kinda no
I miss the days of more efficient products. The mechanical clock was pretty good.
In laptops, you can still replace them but you have to open the bottom panel and disconnect it... little more work but very easy. I wish smartphones used more durable hybrid plastic magnesium bodies instead of metal and glass.
@@GSP-76 magnesium is a metal but I see I'm missing the point lol
@@javianbrown8627 magnesium alloy would be perfect for cellphones indeed.
The LG overheating to the point where It cracks, I've seen it happen in real time, but it wasn't the front screen, it was the glass over the camera. I was standing there talking to a coworker. His phone was laying flat on it's face charging, and he was telling me about his new phone. I was looking at it when I actually SAW the glass on the camera crack.
LG really seems to have had "a few" cracking problems. I've had it on an G3 several years ago. Display cracked under moderate thermal stress (about -5°C) - probably because of of some prior built up mechanical stress - but remained usable until replacement could be fitted. Thankfully it had been quite easy to source a new display unit. Can't say that about every manufacturer and model.
The glass on the camera is different than the glass on the front.
Probably the battery bulging and and causing the camera glass house to flex.
I am not even halfway through the video, but I got to say, I really appriciate the commentry from a professional who works with these devices, giving a very clear and I'd argue unbaised opinion
Dude
You are like brother from another mother (my mom grew up in NYC)
Your video's are enlightening/hilarious 😂
Computer Techie since the beginning of time (1979) and that was after being a radar tech on Marine Phantom's.
had Androids since the beginning.....but finally got a 12 Mini because the size was overwhelming
It's turned out to be a great tool.
not a fan of either, but Google and Apple will both bend you over
keep on truckin, Sir 🐱
This news piece just seems badly made. They just half-assed through the entire process.
It feels more like a highschool project rather than a piece of journalism made by professionals.
CBC Voted Apple the winner against Samsung even before showing the conclusion to the Apple customers faulty iPhone.
This smells of bribery from "The *WORLDS FIRST TRILLION DOLLAR* company"!
What motivation is there to produce compelling quality content when your budget is extracted from the public by law?
Just think: If you know the news media lies this much about stuff you have expertise in, then how much are they lying about stuff you don't have first-hand knowledge of?
I’m not one to bash the media, but content should be driven by people who know something about the topic. If you want to do a piece about technology, let people who know about technology write it.
My dad said his phone screen cracked on its own, I then watched him using its flashlight underneath his tractor to repair it and resting wrenches on it!
Dad logic: expensive tools are tough therefore this expensive phone will last
@@raul0ca exactly... he’s used to buying an expensive snap on tool, then using it to the max... I don’t blame him for that. But that’s not how phones work unfortunately - even sometimes the cheapest phones are the most durable. As Louis knows!
@@WilliamCooper2005 Wasting money on overpriced tools and phones...
@@Clay3613 I agree with you on the phone, but not on the tools. Cheap tools snap when used heavily and can't be relied on, and the good tools earn their keep. I've got a Bahco adjustable wrench that is about 60 years old and has never let me down!
@@raul0ca my dad abuses everything, such as his tools, and wonders why they break.
And who taught boomers to hit their phone or touchpad when the device doesn't work?
I love how you get into the psychology of how your customers talk, that you know they’re lying 🤥😂
I once had a HP probook where the part increasing the voltage for the backlight was defective after a while(battery and power out resets the problem), I was younger then so wasn't able to fix it myself and still had warranty, sent it back 5 times(had to send it without battery), even telling them the problem without success on their side.Then I got my money back, but it was frustrating.
"Is that a Vista sticker?" ROTFLMAO It's an hp G61 a 12 year old dual core. LOL
I used to have some sort of variation of this laptop a long time ago and tried playing Minecraft on it... that thing got so hot it nearly burned my hand lmao (especially because of the metal chassis on the top)
“Thats border security in Canada?” Man thats also border security in America, its a shared border.
In Stanstead
Alexandre Couture where is the woman standing?
The other side of Stanstead is America.
@@tonyolynyk2145 One side is Canada and the other side is USA. North America = Canada, USA and Mexico, not jus USA.
@@tonyolynyk2145 Stanstead is half in Canada and half in USA.
Alexandre Couture smh man you stooopid
@6:30 Had a similar situation when I was was selling extension cords to shops. A customer came back with the extension cord to the shop I sold to saying that it just burnt in the middle of the cord while he was cutting his grass with the lawnmower . BUT he didn't cut the cord, it made a spark on it's own. I've tried to explain to the shop owner that that is impossible, that most likely he cut it with the lawnmower ,but he kept saying that he knows the customer and he doesn't lie, and most likely the cord was not good. So yes, people lie a lot when it comes to things like this.
Now we know why Louis does UA-cam videos, he's secretly breaking our devices so that we need to get them repaired! ;)
"so I carefully ran the keyboard under the faucet since I heard there are drain holes under most keyboards for water to drain" me:"not on a laptop"
@Pierre R. good ol tough books, they were neat
@Tamiasciurus Wish they still sold them. I like them.
Seeing as they refused to warranty Jason's phone over it being his fault he broke it, it makes sense why he has a silly story for how it broke on its own...
Yeah 💯 persen agree,, that broke real from drop on
Dude is a roofer who says he brings his phone with him while roofing. 100% he dropped it while roofing. Dude needs to get a second line for his business and get one of the many industrial phones that can be dropped from a plane and be fine.
I had an LG G3 and I knew of the issues people had but I personally had no issues. Aside from replacing the removable battery after 2 year I had no issues. Miss the days off removable batteries.
I had actually a phone that I thought had cracked the hell on me all by itself. Up until of course I changed the garbage plastic covering on it and the cover was cracked to Hell the screen was fine. Boy did I feel like an idiot because I went around for about a month like that. And of course it got worse over that time. Keep up your great work.
People moaning that a 10 year old laptop doesn't work when abused between multiple kids? People have to meet in the middle with some reasonable expectations as well. Anything you get over 5 years with a laptop is a bonus.
But why? What's wrong with expecting a product to continue working or at least be repairable?
@@ulogy well because no one makes the parts anymore. It's been ten years. It would be cheaper to buy a newer used computer than buying the parts considering we don't even know what was wrong with the machine. Also expecting the battery to work after ten years is idiotic. It's not like a car where everything is more mechanical. At ten years old, it is way past the warranty so by the law it is not the manufacturer's problem not should it be. Let's say she just buts an old 100 dollar laptop and there it is cheaper than having to fix her ten year old one. It's just illogical.
@@aaronmontgomery2055 The battery probably gives up around year 3-4 assuming constant use. The HDD will give way at 6-7 from all the shaking.
But- if you take care of a laptop, they are usually sturdy little buggers. The parts, assuming they're de-dusted and the thermal paste replaced, should have no problem lasting 10 years.
And honestly, if you take care of the bugger and something like a hinge fails, that's on the manufacturer. Plastic parts can crack, keyboard letters can fade, but that hinge should not fail. I've had one HP netbook it gave up in and that's just unacceptable.
Now if you never open it and it's full of dust, the thermal paste is concrete, you use some 'el cheapo flaming brick charger, and you've chucked it at walls, then expecting it to last is ridiculous.
People seem to not understand that as rugged as computer parts are (you can touch them with your evil oily fingers and they won't break) computers require _maintenance_ just as cars do.
yeh, i bought an msi ge66 last year, I'm expecting this to last 7 years
so no, I don't think only 5 years for a laptop is reasonable
@@aaronmontgomery2055 I mean, most common component failures are battery and hard drive. Both are easily replaced. No reason the motherboard should die, and screen replacements (if you beat it up and crack the backlight or shatter the LCD) are easy given they're pretty well standardized.
No reason to expect a decent laptop purchase today to not last a decade or more. It'll be slow as hell. But you'll still be able to watch videos or the sort.
"I wish I'd done the research before. I just bought the phone. $1300 for a phone is ridiculous."
"But I'm NOT blaming myself!"
Everything wrong with society.
With that kind of money you go for an LG? She had it coming. And she also broke that screen herself. That is why she later got that gigantic case to stop herself from breaking it some more.
Yes, my phone was 250 € and it is good enough for me.
My P20 Pro is going strong and still live it just wish it was a Tad smaller
@@yambo000 in my opinion LG make fantastic phones always looking into the future LG flex and LG Optimus 3D is good examples and they lasted me for YEARS
I love your channel and although I dont always agree with EVERYTHING you say, I 100% agree with the main premise in the first 10 minutes here. I cannot figure out why anyone would pay what amounts to a mortgage payment for a cellphone that is easily broken... No affiliation, and I might get some backlash here, but I have loved blackview phones. they come apart with screws, no weird suctioncup and guitar pick stuff. lol.
Thank you for keeping this real.