The horrible, unedited truth about Apple Authorized Service Providers.
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- Опубліковано 19 сер 2019
- tinyurl.com/rossmatrix
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I'm often asked why I don't become Apple authorized if I wish to repair their devices. The reality is that if I did, I wouldn't be ABLE to repair their devices. Listen and hear for yourself!
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You know you are in trouble when the Apple Store "on hold" music is "Send in the clowns"
🤣👍
@@illudedCeption Cue Meshuggah. Album 6, track 3.
illuded perception how about infant annihilator?
@Aaron Tellez-Amado electric red is better
666 likes.
**Changes voice not to reveal he's Louis**
**Still uses tech speak instead of a normal customer**
Exactly what i was thinking "COMMIT TO IT LOUIS"
@@karanbirsinghbhullar Obviously it Ruis Lossmann calling, who is interested in technic stuff as a hobby.
Not everyone is tech illiterate so some do know proper tech terms.
ikr I wanted to comment this too
It’s hard not to but hey not like these workers likely care too much since they just want it done and dusted.
Side note: The fact that UA-cam put up a copyright complaint on this video - for hold music - is ridiculous.
I'm surprised they don't copyright the dial tone.
face palm
This stuff is done automatically by algorithms. They don't discriminate, they match the audio pattern against copyrighted stuff on a list and hey presto
I concur. But that’s UA-cam. I already have two strikes on my channel, and all I do is stream games.
@@pixelgreen5837 google always discriminates, it is the nature of their business, they just do not admit it.
I'll post it again. I work as an AASP in a retail store. We JUST got authorized to replace displays, and even GENUINE APPLE DISPLAYS will cause Face ID to disable until we run a "calibration".
I was about to post what I can't fix, but it's shorter to post what we can. We JUST started displays, and we can do batteries, and SOME main cameras.... That's it. Everything else goes to an Apple for repair.
OH and the touch ID? It's sent to us as a full display assembly. And guess what, that "calibration" pairs the touch ID to the motherboard.
Louis is correct. We CAN'T order any parts at all. We use a display, send it to Apple, and then Apple sends one back.
Edit: The software is cloud based,so without the Apple repair ticket, it's useless.
Edit 2: For clarification. The software is on its own MacBook, the local disk only has the OS, stock apps, and nothing else. The calibration app is just a front end, EVERYTHING happens on the Apple side. It's also a fail secure system, no internet it fails, Internet goes down it fails, internet too slow it fails,it looses hardwired connection it fails and it disables the app if it's on wifi. So yeah, Apple locked it down pretty hard.
So apple requires that customer parts be returned to apple as a core? Is there any way that the customer can keep their shit? Edit: w/o just buying another phone.
I guess louis would be reaaaally interested in that ‚calibration‘ ;)
@@Iceberg86300 no.
@@AtmelKiller it's cloud based. The calibration software looks for the Apple repair ticket. Any other phone that doesn't have that repair number just says "unauthorized repair". So even if he got the software, it's still useless.
Dont ever try to copy the calibration onto a usb drive and send it to louiss email adress. It would be a sin and wont be forgiven, i repeat do NOT send it to louis rossmann.
Back in the old times, authorized repair meant: Access to service manuals. Schematics, Original spare parts.
Apple is doing the polar opposite, where "Authorized" means that one will be locked out of everything mentioned.
Back then Steve Jobs existed
I remember in late 80s I got complete schematics of TV I bought,it was just there,in the box like normal thing lol It was Grunding TV
That's why I took a loss on all of my movies and music to break my chains
@@BladeRunner031 this was when the schematic was not glued to the inside of the back panel
They are the worst tech company around.
Factory reset for a "I squeeze my phone and it works for a little bit" is probably one of the BEST troubleshooting steps I have ever seen, right up there with "Have you tried turning it off and on" on a device that does not turn on.
Clearly 100% braindead.
You know it actually works with weird shit like that
Every company needs to do this. I have own several PC's and hardware over the years and every time something went wrong they always suggested a factory reset. The guy who I was talking with was pretty tech savvy, it's just that he is forced to go over a list of obvious steps even though they are so obvious or totally irrelevant to the question. I remember having had a sony mx 3000 which had audio issues. The audio would randomly cut out and there was audible static noise. You might think it was a bluetooth issue but even if I used the headphone with a wire the audio still would cut out. So the person suggested me to factory reset my pc so my pc would have default drivers, rather than drivers I would have had with previous audio systems. It doesn't make sense to suggest it nor resetting a pc for some silly headphones, yet their policy probably stated to factory reset devices.
@@___Robin___ agreed, but companies only do this because they think every sing employee is braindead.
As authorized they wanted me to tell the customers that it’s not allowed to plug 3rd party headphones into a MacBook my reply: i don’t lie, that standard plug existed even before the first bloody siny walkman!
Sony*
Autocorrect sucks
That can't be true
Did you tell them “we (yes that includes you) are not allowed to lie like that. It’s a felony...”?
Whaaat? Why put a universal jack if you're not supposed to use 3rd party headphones that some marketing bullcrap, i didn't know that such scummy practice existed i guess you learn something new every day lol
(edit at bottom)
I thought apple used a smaller diameter. Or is that just on iPhones? I was new to all of this crap after buying a 3s (I think), my very first & very very very last Apple product, & had some awesome custom molded earbuds made. Only to discover, after my day long flight to Australia had lifted off, that they were absolutely worthless for any in flight entertainment that didn't include my iPhone unless I actively held the plug into the headphone jack.
Pissed off _doesn't even come close to describing my emotions. I was _*_f!?&∆%g livid._*
Who TF bucks a standard that has been around nearly *_4 freaking decades!?!?!?_*
*_I_* turned out to be the in flight entertainment for quite a few people sitting around me for the first couple of hours of that flight. LOL
*_I freaking hate you Apple_*
--------------------
Edit: was a 3gs & Apple's specs say 3.5mm jack which is the widely accepted diameter. So I'm misremembering the exact issue. But there was _definitely_ something going on. Couldn't get the buds to work in anything other than the 3gs & this was also true for the original Apple buds that came with the phone.
Edit part 2:
*_I still hate Apple._* I was part of the class action suit for the moisture indicator dots that tripped in humid weather. ~$350 payout which was far too little & far too late. I was 2 months into a contract when the 3gs shit the bed & Apple claimed water damage when I knew for a fact that it was impossible. Couldn't afford the refurb Apple pushed & still had ~16-18 months before I could upgrade so I had to go back to the flip phone the 3gs replaced. Also, even if it was affordable, who would want to pay to swap a 2 month old phone with a freaking refurb carrying an even shittier warranty that would have no doubt indicated water damage just like the original?!?!
And that is why you're not a AASP. You provide quality service and you know what you talk about. Being a AASP means they will be more like a kinda DHL for Apple.
For all the authorised repair centres, if you hear a male voice asking about a specific problem with questionable awesome technical details, you got Rossmann-ed !
You got "Rossman Rolled" lmfao.
Tbh almost zero customers are this on-the-ball about anything. It would definitely set me off to have somebody asking such direct knowledgeable questions.
Who else wants to see the places' reactions when they recognized him?
Yup
Me
Give the people what they want Rossman!!
i agree
+1
I don't know, Louis. Become Apple Authorized and you're just a receptionist that mails stuff to Apple. You could sleep. Remember sleep?
Its very expensive to be apple authorized
@@wtfjaiunabo1726 Also keep in mind the added cost of buying a bed once you then have time to sleep again.
Ah yes, but are a good night's sleep worth one's soul?
@@Bill2Board I've sold my soul for less ngl
@@Bill2Board Yes, it are worth it.
Louis Rossman:
Educator, investigative journalist and consumer advocate who does some Apple repair on the side.
I liken this to Automotive manufacturers. This is a very long story about Toyota in Australia.
Here in Australia I took my old 1998 Landcruiser to Toyota for a service. Usually I'd do it myself but I just bought it and was busy.
They quoted $1000. I asked them to do the automatic transmission too and do the filter and adjust the kickdown, $350 more. And to flush the coolant, check the valve clearances etc, all up $1500.
Showed up the next evening, not ready, the next evening, not ready, the day after I called, they said they needed it for another day. The next day they wanted it longer...nope I said I need my fucking car!
Got it back, still wouldn't kick down. The service advisor said they flushed the transmission. So they connect hoses to the cooler and circulate new oil with the old stuff. Valve clearances are not checked they use their human senses to determine it. The coolant wasn't flushed, they drain the radiator then refilled it leaving the old stuff throughout the system.
For the next week I could just smell burning. Eventually Saturday came and I noticed oil pressure dropping. Stopped to check oil, bone dry. Bought oil, refilled it, no leaks but oil pressure was now lower. Told Toyota, they checked records, turns out they put oil way too thin in and it burnt it away. They apologised, sent me a $20 fuel voucher and offered to quote me for damages free of charge but I'd have to pay for the engine damage 🤨
I then went over the car myself, found the kickdown cable looser than a Ukrainian girls morals and spent ten seconds adjusting it. Perfect.
Redid coolant since they mixed red and green types.
Went on a huge road trip across the country. After 15,000kms I serviced it myself but dropped into Toyota to ask them to pump some grease into the front knuckles (birfield joints). After allot of confusion and the foreman coming out he said it's a sealed unit that can't be done. FFS I went to the auto parts store, bought grease and a grease gun, undid the 14mm bolt on top and filled it up myself.
Fast forward a year and the Central locking started playing up. Would unlock but won't lock. Couldn't diagnose it so paid Toyota $180 to check. They said they would drop me home after dropping it off. They then said they couldn't once there but, the lady driving the shuttle van came out, offered to drop another passenger off near my house, I asked if I could get a lift, they ignored me and left. I felt so bad. A week later Toyota called, went to get my car, had to pay an extra $100 because it took longer to diagnose. They quoted me $6000. Some relay needed changing, the dashboard had to come out. The windscreen etc.
I did some more digging about myself, found a common culprit, removed the interior ecu controller which was above the stereo, called another Toyota dealer for the part price. The guy was adamant my car didn't have it. I urged him to check since I just pulled it out of mine. $1500 and two months as it has to be made in Japan they had none.
Went to the wreckers, $80 fixed.
It's not like I had a rare unicorn car. These were common mass sold vehicles all over Australia. Engineered to perfection and maintained by baboons.
The basic lack of knowledge was beyond me. I went to a reputable independent garage recently with my car, instead of using the bloody dipstick they use an app to determine the engine oil capacity. Overfilled it by a litre thinking it's a different engine and again I had to redo it myself.
Went to another garage for a service asked them to adjust the handbrake. They said it's not adjustable it needs new shoes and drum's....fuck sake took my screwdriver and did it myself. And they don't rotate tyres as part of a standard service it's $15 per tyre extra.
Not just technology, these idiots flow into every industry.
I'm extremely polite and respectful, I follow all the processes but I constantly get screwed over.
I drove an older 80 Series from NSW to Perth and went to an authorised check station to get it registered here. They told me the wheel bearings need replacing, I had them done a week earlier before making the trip. It's loose...I said impossible especially since it's a live beam floating axle and unless they had the strength to bend an axle by hand how could they tell? I maintain my cars with an obsessive amount of attention.
They then said I needed to apply for a modification of seats because I removed the rear most third row....they are clip in designed to be removable. Off I went, the department of transport manager came out said he has the same car and it's not necessary. I just begged him to convert it to a 5 seater from 7. Went back with the paperwork only for the check authority to realise they were clip in and said I'd have to change it back to 7 seater.....I nearly committed suicide then and there.
Took my two year old mint condition low km sedan to get a charter vehicle safety check. Made the mistake of wearing my work suit so got a call saying the Panhard bushes are worn out $290 to replace or it fails. Told him I had it on the hoist a day ago literally. But he was too committed then and couldn't go back on his word. Paid him to do nothing picked it up, he was bright red when he realised I knew about everything and that he was ripping me off. He couldn't find the worn bushes replaced earlier that day, couldn't show me the new bushes on the car because he had to leave urgently and literally walked off when I told him that my car doesn't have Panhard bushes.
I hope those fuc*rs will get screwed over by somebody else next time,
karma's a b*
Well said.
I work at an AASP...the training we received from Apple is absolute garbage. They don't tell us which pieces are soldered on or which connect with cable. There are only 3 parts that are given to us to replace. If anything else is busted not relating to those 3 things, it's a "whole unit replacement"...We mostly take care of those who are still within the MFW or have applecare because if it doesn't require any replacement of the 3 main items, they get a new phone anyway. The ones that are out of warranty and have easily fixable things that we can't do I tell them to go to elsewhere and not give these greedy bastards any more of their money. Out store was great and WAY less stressful before we became an AASP. Wish they would take it back
The store I work with is in the same boat. Prior to becoming an AASP we could perform many other repairs because we actually used reliable after market parts. There are so many repairs we have to turn away now due to Apple's limitations on what parts are actually available. Even in the last year alone it's been infuriating to see how much more obtuse and draconian the security rules have become when it comes to starting and completing repairs. Not only do we have to complete diagnostics prior to the repair, we also have to run more diags once the repair, some of them take 2+ hours to complete.
In effect, while a screen replacement on a Macbook Pro 2015 takes about 30-45 minutes from a hardware perspective, the actual time to completion is 4.5 hours with all the extra steps, most of which are cloud-based diagnostics that scan the machine for "illegal" parts. On computers that contain a T2 chip, diag times take even longer due to Apple cloud server being abysmally slow.
The one and only benefit we've seen so far is dealing with repairs covered by Applecare or Recall Extension Program (REPs). REPs in particular because they really help with getting good will points for the shop, as the customer is basically getting a free repair, even when not covered by AppleCare anymore.
With all our bad experience with Apple we've been making that when clients still insist on buying Apple laptops that they purchase AppleCare and sell right before it expires. We'd rather then buy Dell or Lenovo, basically anything other than Apple but Apple lovers really love their Apple machines, even when you show them physical evidence of how poorly designed and fragile their expensive machines truly are.
A repair shop that doesn't do soldering?
Erm....
Yeah I know right
It's right next door to a restaurant that doesn't do cooking
They don't "fix" anything, they simply replace. Creating junk in the process.
Many fix is actually about replacing the parts. In apple case they replace the whole board instead of small parts.
Companies should have to pay a waste / discard fee when a part is discorded before its expected lifetime. (Set by an independent expert not the company)
Maybe than they will stop polluting this earth with senseless e-waste. Board / component repair should be the default not swapping out complete logic boards.
@@sysosmaster Apparently Apple are one of the companies who make the least waste but as you said, since there's so many updates, phones get bought and abandoned before they even become obsolete which is a big problem.
They could be doing a lot more with their emissions, though. Considering how much value the company has lol
@@sysosmaster they'll just pass the fees onto their customers. Fees don't work.
Samuel Cuevas depends on how high. And whether there on the company or on the CEO’s own head. (Yes that’s possible in rare cases a lawyer friend told me (European law))
Small to medium fines will indeed be carried by costumers. Big ones however usually don’t (or they out price themselves from the market immediately)
But a fine would send a message. Specifically to the board and stock holders. A message that could trigger a rethink throughout the company. That would be the best result I believe.
Thank you for this. Sadly, anyone who is still fanboying over Apple will continue to do so no matter how strong the evidence against them is.
There is a reason why the term "iSheep" exists.
They're nothing more than a rabid pack of demoralized robots.
Not true. (In my case at least). I still love apples software. There hardware however I have not updated since the iPhone 6 and MacBooks first unibody.
Louise and Jesse have shown time and time again that Apple is not acting in good faith and not giving the value they try to sell in there adverts. It no longer is a company I can recommend without a disclaimer.
Do you really think the typical apple customer really cares about repairing their own devices? If so you’re wrong. One of the problems here is the fact that apple is pretty much trying to create a monopoly on repairing their devices. It shouldn’t be that way and people should be able to get a different opinion instead of being forced to overpay for a repair that doesn’t cost that much especially from people that don’t even know what they’re doing.
@@sysosmaster I completely agree, I have a 2010 Macbook, 2009 Mac Mini and a 2009 Mac Pro, all of which I've upgraded and repaired myself several times. The Macbook is still good for light use and the trackpad is awesome, I do all my video editing on the Mac Pro and it chews through anything I can throw at it, and my GF uses the Mac Mini to run all her video art displays when she has gallery exhibitions. I love MacOS, it's great for getting work done and I much prefer it to Windows 10, but I wouldn't touch any of Apple's current hardware line-up with a bargepole! (Except the new Mac Pro MAYBE, but not at that price)
Louis keeps justifying my policy of not ever spending my hard-earned money on any apple products. One of the most immoral companies on the planet
I have been this way forever... Once a company makes proprietary equipment to force you to come to them, I am done...
@@bobbobbinson1841 yeah. I honestly still regret getting a GoPro H7B. I just want a good fucking microphone, but nooooo. Gotta buy a $60! dongle with a way too short cable, they barely have in stock and that'll probably break in 2 months and that doesn't work with quick capture, just so my audio doesn't sound like mushed up shit
@@robinrumpfkeil9546 yup.. the markup is SOOO high on accessories that some companies business plan is to sell the product ONLY to get people to come back for all the accessories...
Wait until you find out about nestle :)
@@GuireGod do tell!
Don't be a fan boy.....
Be a Rossmann boy !!!
Don't delay, join today
*Rossman Boi*
As wise Rossmann once said, 'don't be a fan boy, like what is useful to you'.
maybe not the exact word but he is right.
I'm a rossman fan spin boy.
Rossboyy
My wife's IPhone 6 screen died and I had it replace by an independent repair here in Perú for $50 in 20 minutes, the whole screen assembly.
@Swarl3s Dudemeister maybe, I dont know nor care. It works as well as the original one.
No that I recall, they had a cheaper "knockoff" version.
Still, the phone works as intended, I don't care if it was made by "Pear" and not "Apple."
27:30 Missed opportunity with "They're not all bad apples" 😂
No but the biggest ‘Apple’ is rotten to the core!
This, following the last video, is definitely a ‘must watch’ for anyone.
Keep fighting the good fight fella.
Agreed.
This
They last Apple product I had was an Ipod from about 3 years ago...It recently kicked the bucket and for about two years ago I told myself "When this is done it will be the LAST PRODUCT I EVER OWN THAT IS APPLE".
And I did exactly that...I bought an ANDROID just a few weeks ago.
My Neice is starting college in a day or two...I know a fair amount about computers so my brother etc asked if I could look into a decent laptop for college.
What does my Neice ask..."Can I get a Mac"?
I asked her why?
She said well, most of my friends have one.
I then told her why did her friends get one?
She said she didn't know and they just do.
I then did some research and bought her an $700 Laptop with 500GB SSD PCIE , I7 8th gen, 8Gb Ram, Yada Yada.
I then proceeded to show her the Apple Air which had a price tag of 1,300 roughly...
I then showed her a comparison of specs...The Apple had 256 GB Ssd, a slower Cpu etc and a smaller display.
The laptop was just a little heavier compared to the apple but still extremely light and portable.
Then I asked her why it costs so much more?
She wasn't sure...So I told her..."See that little fruit symbol on the back?"...That's why you're paying more.
Along with the fact that it also comes with the wonderful options that make it more difficult to work and play well with any OS or equipment that doesn't have the Fruit on the back...In effect trying to wrangle you into only buying in the fruit universe.
And get used to those Lightning cables!!!!
And I also made sure to tell her..."The first time some kid who knows zero about computers makes a smart remark about her not having an apple to simply reply...Would you like to compare specs?? And then ask if they would like to run multiple tasks of the same and see which performs better??
And when her laptop embarrases the Apple Air etc to then remind them that they stupidly payed almost double for a subpar, slower, laptop...Cause it has a fruit on the back...Congrats on stupidity!@!!
But then I told her to at least be a good sport and give them the tip to double chack before allowing any updates...Cause the next update may just have the unseemly side effect of making their device SLOWER...But only because they are looking out for them and their battery 😏
ut their more DURABLE BRO!!!
Really?? Then why are they bombarded at repair shops??
Think again.
Honestly...Some people deserve to own an Apple....If your willing to spend thousands without doing the research...Who is really to blame?
Do your homework kids...And preferably on a laptop that outperforms an Apple...It doesn't take much to do that with a bit of research and knowledge.
I am surprised they did not say just buy a lightning 3.5mm dongle.
Special Agent 652
Louis Rossman
Special Agent 186
I guess by now Louis Rossmann already has his picture on a board and someone from Apple points to, showing the Apple's paid lawyers, mercenaries and agents their target.
Louis, if you are hated to the bone by all Apple people, you are doing it...right.
Keep up the good fight, as I learned to fix some power rail issues on a Macbook from you and your awesome forum.
Louis Rossmann is Number One on Apple's Most Wanted list.
Hey Louis, funny enough, I'm actually apple and Samsung certified for a certain corporation. I wint say who just for confidential reasons.
So after working at a smaller shop before this job, I was not certified but my knowledge said otherwise.
Not that I work at this new place, I have now noticed that my employees that have been there for more than 3 years dont even know what the inside looks like.
They believed that an IC audio issue from an iphone 7 series was a software issue...... the day they told me what could be the problem they told me all the software is up to date and no damage exist. And looked at me trying to figure out if a hard restore would fix it.
At this time I was finally putting the pieces together that even my employees were beyond brainwashed and had all the GSX info in their head but no knowledge of the device at all.
It's kind of sad that I cant do any board or small parts repair anymore due to no competition....... buuuut if I dont use their resources, I continue my side gig. But we dont talk about that.
Love your work Louis. Keep it up!
*normal employer's*
Get back to work!
*Louis*
Stop working so I can record this video!
"I put on my robe and my wizard hat" I haven't heard that referenced in years. Made me crack up for a moment because it was so unexpected.
They should change their name to Apple Authorized Swapping/Replacement Providers since they:
a. Don't repair
b. Don't provide service
c. Are only authorized swap out either the entire board or will tell you to just swap out your unit
Or, Apple Authorized Delivery Providers.
I work at geek squad at BestBuy. We got apple certified last February. 90% of the clients we get are sent to us, from apple, to fix things that we cant even fix whether it’s the part or the equipment. We can literally only do 3 things, replace your screen, replace your battery *although the success rate is about 50/50*, or order a whole new unit from apple that takes about a week. And people get angry. All the time. And it’s exhausting. I didn’t ask for this.
Lol your voice is still recognizable because of your cadence but I laughed hahahahaha. Louis is amazing 😉
Some of these authorized repair center representatives should be practicing law instead because of their duplicitous conversational skills.
First call 300 Bucks basically lmfao.. you can buy used Iphone 8 for that wow🤣🤣 What a scam
Lois: How much for fixing my headphone jack?
Apple: Let's get rid of this headphone jack thing!
I remember watching this video ! We came along ways together Louis ! Keep it real , brother!
copyright complaint for some elevator music gotta love it
I like Louis deep masculine voice
Can we have that for a video?
I was gonna say dont be a weirdo. Then i look at ur profile pic.
Nevermind
i think hes still recogniseable 😂😂
I also generally find it amazing, that he's called these places so many times that they recognize his voice. Talk about dedication.
Back when I had a job at bestbuy/geeksquad, we couldn't do basic repairs like swapping out the DVD drive or WiFi card. We had to ship out to HP and they'd nuke the data. Stuff like this has been going on forever
The difference is BestBuy doesn't make HPs...or is the only 'official service center...
This is the only official Apple support...
I put on my robe and wizard hat. Bloodninja was a legend! Never let the memories of Bloodninja fade!
I love Bloodninja!
The part I found most entertaining about this is the stated headphone problem and lack of a simple solution. The problem stated was the headphone plug broken off inside of the port. Not one person thinks to recommend welding a small piece of metal like a coat hanger to the plug and yanking it out. To be clear saying weld as in JB weld, superglue or whatever strong adhesive you can manager a tiny dab of. Guess it's the whole, "when your tool is a hammer..." type of mindset causing people to avoid a cost effective solution.
Moral of the story
Don't buy an Apple product.
You're wrong.
Don't be Sheep !!!
@@claritoresdiano1021 no u
Louis,
I got an iPhone XS Max, i think my biggest frustration was the amazing cost to replace the screen. $30 dollars whole sale, they quoted me $329.00 plus $599.00 if you have anything else wrong. So now looking into better options to fix.
Appreciate you doing this legwork and helping people out.
If you have asurion it's $29
I just sat and watched past Louis make phone calls for 30-40 minutes.
What have i become? 😂
I'm 20 mins in already thinking that and still sure to finish it. What have we become Indeed.
they call this IRL in twitch
We became smarter 😊
Therapist: Multivoiced Louis isn't real, he can't hurt you
Multivoiced Louis:
the surprising thing about this is that even if the headphone jack was "Hard" soldered to the board how does that even make it impossible to replace ?
I work for a major retailer's call center, and we have Apple-Authorized repair centers in our stores. The amount of times I've had to tell customers "we can't do that" on machines that are six years old is obscene. The amount of times I've had to say "that'll probably require a logic board swap" is dishearteninng. And the worst thing is telling customers "per Apple's policy, we have to keep your machine in the shop until the service is completed. This includes the time it takes us to order parts."
It's even worse for iPhone repairs for the stores that CAN work on them. We are limited to the battery and the Home Button. All other repairs go back to Apple directly. And not even the Genuis Bar knows what AASPs can do. They send people to us for repairs that we can't do all the time. And now they look like idiots as I tell customers "well actually, we can't get parts for your 2011 MacBook Pro, so we'd be unable to service it unfortunately". It's absolutely rediculous.
Louis, away from all the war against these legal big boy scammers , you seem like a fun guy to work with, and your honesty and how much you care about your work and the clients is just inspiring, you are a real proof that doing your job with heart, and not being greedy pays off too if you stick to your principles, I look up to you big time.
You should call them up again and see if they offer these services now
"I'm not gonna call Best Buy" LMAO
Biggest lie on the IVR's "Our menu options have recently been changed." they keep on after the first time they ever change it a few months in of getting it installed, and then it's been unchanged 5 years but still warns you.
Hey Luis, ordered a Microscope based on your recommendations, thanks. The issue with being Apple Certified Center is you are bound by Apple's rules based on what you can repair. You can't do your own DIY jumpers, mods when you are Certified. This means you will have to lie to customers and tell them it's a lost cause when a simple jumper wire fixes the issue. A+ certified many years ago, took 10 minutes reading a book to pass both Hardware and Software test, this is back in 2001.
so youre willing to screw people over to stay certified instead of doing the right thing?
@@JT-91 Perhaps you did not read my post correctly I am not AASP, only A+ , MCSE/ MCSA. I have an iMac from discount store for $50, 2 iPhone 5s phones taken from the garbage, 12$ screen replacement from eBay, 10$ part for the other one. I used to do some dumpster diving for PC towers back in 2001-2004 ( access to waste center). All Electronics devices mandatory by law should have their schematics included with the product to end this nonsense of repairs. I used to sift through Multi ton Electronics bins full if 1 year old PC's loaded with hard drives, Bus Cards without a spec of dust in them. Cleaned them up and sold them cheap so people could access a cheap computer. My name is not "Tim Crook" 😂.
The fact that when asked if they did iPhone repair their immediate response was "to a point" instead of, y'know, just "yes" was a bit of a red flag.
At least during the first call, the guy admitted that it was entirely possible it is just a cable, and he didn't know for sure simply because we wasn't authorized to make the repair or receive that part. He then even went as far to warn that Apple will possibly clear your data seemingly for no reason or just straight up change the logic board (thus losing your data). He was as honest as he could be as an AASP without shooting his own business in the foot by recommending an unauthorized third-party repair (which I'm sure Apple would have hunted down and shot him for).
LMAO @43:42 - "His balls will belong to Tim Cook" - epic double innuendo.
I have recently been watching you here on UA-cam. I've been asking myself why I can watch a guy for a ridiculously long time doing hum drum stuff like fixing a circuit board. It just hit me why I do that. The reason is because you are real and honest. That is missing in the world that we live in. There is much more to say, but please keep being yourself and keep us asking ourselves why we do what we do.
Lol I work for a billion dollar AASP location and the first phone call is exactly the options we have. Apple only gives us certain parts and the rest is send off to Apple. They also don’t train the employees on anything they want them to follow how to videos while they repair. They learn as they go...
Apple sent me to an authorized store to have two bad batteries replaced. Six hours later, the dealer said they would not authorize one battery change. This is after apple approved the repairs and sent me there. The dealer said apple told them they had to send my phone to apple. I called apple for the second time, they said they would call a store and see about the store changing the battery. They agreed and gave me an appointment. I went to the store, they did not have the appointment set, but set a new appointment and it would be two hours. 20 minutes later I get a text your next. I went up, they said they didn’t text me, I showed them the text and they finally backed down. As I was waiting, apple canceled the appointment. Again I said I am waiting and told I am next. They were confused. Finally they took my phone, and said my phone was fine. I talked to someone else and explained the ten hours of waiting and them screwing up. Finally one of the guys went in back, got a new phone and said sorry
I’m cracking up right now because I plugged my headphones in after pausing the video at 11 minutes and when I sat down you called the automated system with the Bellingham option and I live in Bellingham so I panicked thinking my Bluetooth had connected my earbuds to someone’s phone in my apartment building 🤣. I had to stop the video before realizing you called a Washington line
They should be call "Apple Authorized Shipping Centers" because it seems all they do is ship them to apple for a new phone or refurbished phone. They don't repair anything.
As an amateur who works out of home that does basic iPhone repair from screen to replacing complete housings, I love your videos.
I hope one day i get into micdosoldering to basic level repairs and then to complicated. Keep uploading.
Welcome to the wonderful world of scam-baiting! Looking forward to you and Kitboga having some fun times!
I'm so sick of Apple lately... They sell you stuff, but the product is not yours! You still can't even change the fraking app positions on the screen!!
Android has joined the chat.
Android: change app positions, free custom ringtones or download from zedge, more personalization, and cheaper.
Personal note, i love having Jarvis tell me "we're now running on emergency backup power" on a % i choose and how often he says it.
That's the thing that annoys me the most. "We can't do it, it's not possible". Everything is possible if you're willing to pay but not for Apple...
if you look at just bussiness, then having all the repair components behind all these paywalls and crap, is dumb.
if you sell good first party components to independent shops, who then can repair it with good components, then you don't have the entire issue, AND you get money from the components the store buys from you.
and if you still wanna have first party stores thats fine, cause then you can say we train our people beyond what a normal shop would/can do.
and that, if that would actually be true(which it almost has to, because if people have more issues going to you then to someone else, why would they go there), would be a good reason to use the apple shops, for those who wanna have that extra security.
not this whole no we can't BS
I used to work for an AASP. I can confirm this, although we DID open devices up to repair them, we didn't have access to schematics, prices were insane. At least 90% of repairs were mail-ins with a risk of data being nuked
I remember watching streams where you called. There was that one guy that knew what he was doing but his hands were so tied, that you could here it in his voice
Being an AASP is an abusive relationship, when changing a battery under warranty it was critical we followed their CYA routine. You must send the old battery back for recycling within two days or they will not give you return credit for it. If the box which the battery is in has any extra marks or labels (aside from the s/n label), then they just don't give you credit for it.
So much of it was about finding excuses to not compensate the AASP, and giving us motive to avoid servicing shit unless it "was quick and profitable." We were limited to screens and a batteries, and even then it was a no-go with iPads and MacBooks.
Beyond that, I miss my GSX access because there were a lot of PDF's and images but certainly nothing to help with component-level repair. Was basically good for getting official guides for taking apart iPhones.
Louis changing his voice for the calls is hella funny
I love the robe and wizard hat references. Now bring up AOL user 927.
I love Bloodninja.
Apple: we send more poisonous, perfectly-capable-of-repair electronics into landfills than anyone else-- and we only have single digit market share!
The copyright complaint for the hold music seemed a bit much but I am not surprised. This video was fairly revealing on things concerning repair issues. Thanks for this video.
This are copy right trolls. They copy right random music like rain sound, la la la, phone default ringtone, traffic light sounds and other common stuffs thus they are able to auto clam any videos and get full revenue out of it.
It's beyond absurd.
That wait music sounds like it try’s to calm someone down before they get to talk to someone I wonder if it works
31:49 Now there's a throwback reference! Hadn't facepalmed over that for YEARS!
I bought a new Iphone 6s screen for 25 bucks on an auction and replacing it took 10 minutes tops. No soldering or anything like it required, takes literally no skill at all. And they want 150 bucks for it!?! Man there are some rip offs out there.
Really like this format. Do some more of these!
"We thank you for calling….Waa woop!" LOL! Can't blame you for not wanting to wait for a corporate directory. Insightful video and frustrating that they're purposely deceiving others.
I used to work as a senior advisor for Apple support about a year or two ago and I honestly never new this was happening
That first shop call was funny.. I think he was honest although maybe naive or misinformed of internals, but that is outside his purview.
He sounded like someone who got Apple Authorized because he thought it was the right thing to do and is now seriously doubting that logic.
@@gorkyd7912 He did admit he might be wrong about it. My guess is - since Apple won't do this anyway, he had no reason to actually open the phone and check for himself....
He instantly started back peddling after he said that it was hard soldered and explained that apple forced them to send the entire thing back. So he wasn't that bad really, just forced into an eco system
When the headphone jack got stuck in my iphone and again in my iPod, I heated a sewing needle tell it got red hot and put it in the headphone jack into the actual jack because the inner part of the actual 3.5mm headphone jack is plastic. Stuck it in let it cool down and pulled on the needle and had the jack come out with the needle stuck in it. I hope this helps anyone without having to pay for a repair. 👍👍👍
I work at Best buy. My job is to sell computers and I've been building/repairing PCs since I was 16, I'm 21 now. I tell the positives and negatives of products because I am an honest person when it comes to selling a computer or any device. There was an incident where I was talking to a customer about the positives and negatives of a 15 inch macbook pro. It was the i9 model, and I listed the overall positives and overall negatives of the product. Because there were more negatives than positives, like bad board, keyboard being a faulty design and having problems, and thermal throttling with the i9 chip, one of the apple vendors became so angry, he went to my manager and I was put in a room with 3 managers and was basically yelled at because of my "Bias against Apple." Well jokes on them cause I actually like their ipads, but I digress. I listed both positives and negatives of the product, but because I listed the negatives....they thumped my skull.
You were supposed to sell an expensive laptop to the customer, not warn him of its problems! ...
(Do Best Buy salesmen not get commisions?)
@@xthomas7621 Yeah we don't get commission at all.
Another Day in Heaven , my Friend. Let'$ Keep Up the Truth ....Rock On Louis 🌴💀👍
I've worked for an AASP. For a while, I was even authorized to do repairs, but that was way back in de late 90s. Back then, we could actually still fix stuff for you. Now, anything that's not a battery, a display or something extremely obvious, goes straight to Apple to fix. You're not even allowed to do anything else with it. AASPs are just there to do a basic filtering for Apple. Most of the stuff they do, you can do at home with a few tools from iFixit, but yeah, it will void your warranty...
You could hear the disappointment and frustration in the service guy's voice at 44:55. I felt sorry for him.
So that's why Apple actually removed the Jack
I ran into an issue with MacBook Pro (my speakers burned out) within the 1 year warranty and took it to the apple store to get it "repaired" . They did the job for free due to the warranty but 8 months later, I ran into the same issue with the same speaker. Now that i was out of warranty, the apple store quote was for 800 dollars. I'm a bit tech savvy so I spoke to the genius bar technician and asked him why the cost was so high just to fix the speaker and he was honest with me that they don't "repair" but "replace" the entire part described by Apple as the "Top Case with Battery ANSI", where I guess the speaker is embedded into. I looked at him with a "You got to be kidding me" face but the genius bar technician was nice of enough to recommend me an independent shop ( a local competitor for Louis). I've not repaired it since I've had no downtime to get it serviced, but when I do, will most likely take it to Rossmann's shop for the job.
I agree with the Apple cert approval . I do mac repairs , and I can’t get the parts thru Apple either.
Just watched the original the other day;
when the prequel to this went up, I thought you might reuse the old one.
Re-watched it, for the giggles though; so many 🤦♂️ moments...
It's things like this, that makes me happy, that I've never owned one of their products.
there is the paper on the right top and it says "on live chat, any other way, digital or otherwise, do not include tax, tax will be added at time of payment unless otherwise noted."
Calling about headphone ports reminds me of my last laptop, an Asus Brand 14" laptop from Best Buy. The headphone/Mic jacks sat in a cut-out in the board, and at one point one of the pins fatigued and I didn't have audio on the left channel of my headphones. Warranty repair would have been a month turn around and $150, replacing the IO daughter board myself would have been $55, but in the end I was able to dremel away some of the plastic of the jack, and bridge the pin to the jack with a bit of solder. Lasted the remaining 5 years I kept using that laptop.
You doing your job?
Get out youe are fired!
Fight all copyright claims (and strikes:). The music is incidental/background status.
Well, we certainly don't want things going array. Next thing you know they will be going awry.
at work we have serviced a large number of 2016+ Macs. we have has screen issues, keyboard issues and port issues on the 13" pro. we have sent 5 back for repair. we had a 2016 15" whoes battery expanded and split the case open. we have also had ports die and keyboards issues with the 15. the last machine failed within 2 week. we had around 100 at our peak.
Lol, I was just watching your videos and got notification of this video.. love the content bro!!
Thank you for making me relive the old BloodNinja AIM chats again!
Lol. I dunno why, but you changing your voice cracks me up.
The bars on the phone are very much real thing
I have an Asus Zenfone 2 special edition deluxe
Do you replace the screens if so this would be the second time for replacement
Keep on it Louis. Keep talking about it. Put out a new 5 min video every day just to keep the topic of right to repair in peoples minds. Do collaboration chats with other YT'ers.
Brilliant pair of videos. This is the information that should be out in our faces, wish this didn't happen. I have only just stumbled across your channel and I am so happy I have you're brilliant!