Whenever someone does that to me, I intentionally talk really loud, daring them to say something like, "Excuse me, I'm on the phone," so I can yell back at them. So far, no one has taken the bait. Weird.
Yeah i agree, it's annoying and frustrating, i asked last time a customer if it was for here or take out... the guy was texting and not listening, i just put his food in a bag for take out and gave it to him...
Another annoying thing is when the customer pays with a note, they watch you put it through the till, then when you've got their change, they decide to "help" you by suddenly giving you a handful of coins, so then you have to recalculate what to give them back.
When I first started working a till and people would hand me a bill with extra change, I would use the bill to pay for their order and then I would hand them back all the change they gave me, along with the new change lol. I wasn't trying to be sassy, I just didn't understand as I never shopped like that before. I laugh when I think how many people must have thought how either stupid, or bitchy I was. I finally had an old lady point it out to me and I'm like "OH, that's why they were doing that, I thought our school system was just going down hill and no one could count". LMAO
I know this is a year late, but I had to mention it because it sort of bugs me. I have Autism and I have anxiety, I don't look at people in the eyes and sometimes when I am nervous I forget things I want to order even though I know I am ready. The order is in my head, but it won't come out of my mouth. I do believe every customer should understand and respect a cashier as a person, I use to be on the other line. But I think the rule applies to retail workers too, to remember your customers are people who have issues as well. Just throwing it out there, some behaviors are not always because customers think they are beneath you.
Jene, thank you so much for this comment. This sketch presents very dramatic examples without giving the grace that I hope is given in real life to customers and service workers alike. I really appreciate the feedback because I've never thought about customer service interactions from your POV. I will keep that in mind next time I write and film a customer service sketch. If you want to contribute to the conversation for a future sketch, feel free to email me any annoying or frustrating things that have happened to YOU as a customer that you wish were different. My email is howefunnybiz@gmail.com. Thanks again.
Oh thank you for the quick reply. I wasn't expecting one tbh, lmao. I try my very best to be a good customer, but I know that I come off strange or like I am terrible customer. I really do want to impress people, but my anxiety makes me nervous. To the point I can't say anything and I'll walk away from employees only to come back minutes later to ask what I need with stuttering. I'm not trying to be annoying, I am trying to work through the nerves of getting up. The thing is I have the unique perception of both being a retail worker and a customer. I know a retail worker, they make fun of their dumbest customers or customers who do weird stuff. So that makes me even more nervous because I feel like they are going to talk bad about me.
Understandable. I think it really depends. The cafe where I used to work had a lot of loyal regulars and we developed close bonds with the people who came in frequently. We learned their quirks and they learned ours, which led to a pleasant, small-town atmosphere. So, I don't think you have to worry if you are at places where they recognize you. For me, making these dramatics sketches is cathartic in regards to the most unpleasant experiences I've had as a service worker. In the moment, the customer is always right. But on UA-cam, I can play around with that dynamic, if that makes sense.
Absolutely makes sense. But you see a lot of Anti Customer stuff on the Net and it bums me out sometimes. Because I am like, you don't know the day that customer had or you don't know the conditions they might have. So I like to remind people that no matter what side of the counter you are behind, they are people who have had days.
If you want to actually leave at 2:30, close at 2:00. You're open until you're open. I remember we got a bus one time five minutes before close. That's just life.
It's OK I'll only have one full English extra Sausage and all the sauses, one mixed grill extra chicken 3 onion ring sides, one side of mash potato, 3 lattes and a mocha 😊.....
@@katymvt Not how it works 😂 no compassion here. You're the reason we hate people. Hopping on a bus is totally different to ordering food and drink. By that time we've probably already cleaned and closed so I will refuse service. Just to serve you causes the entire staff to have to stay half an hour later. Not worth the profit if we get paid over or not. Be respectful and not at the end of service or go somewhere else.
I remembering asking customers what they'd like to order over the phone and they'd say "Yeah, we wannnnnnnnnt... Uh.........YO! WHADDA WE WANT? HUH? IDUNNO!! ASK ASHLEY!! YO! WHADDA WE WANT?"
My Nan has been that person on many occasions, I’m so sorry. I keep trying to convince her to write down my order beforehand, and even made a list of what me and everyone else wanted as they said it then gave her the list, but she still ended up asking everyone what they wanted during the call.
No idea why this is so rude in America. Where I live, and wherever I've traveled, it's never been expected as rude to leave your money on the counter. Should now I feel offended every time a barista leaves my drink on the counter for me to get?
Of course they expect it in their hands... it's their money, they can do what they want with it, but you have a responsibility to keep it safe as it is not your money. For example, if they put a twenty on the counter and it blows away then they lost twenty bucks, not you. So that's why it doesn't matter where they put the money, but it does matter where you put it. We always treat others property more carefully than our own, especially when you are being paid to do so..
What pisses me off is when a customer comes into my line on their phone and then has the audacity to shush me when I am talking to another customer. OR ask them "How can I help you."
Bickslow'sLover Harlequin totally understood. Actually, another commenter named Jene Clyde brought up that point as well in this thread. I would check that out.
I used to work for a clothing company that took orders over the phone. The customer would tell me the item and they would see it in a bunch of colours but sometimes a lot of those colours would be out of stock. To avoid a lot of headache, I would say to them, "sorry, we only have that item in black or green" for example. They then would say, "ohhh so you have no red". "No sorry, only black or green is all we have left in that". "I'll take it in blue then". I genuinely wanted to ask them if they were taking the piss. lol
TheBeautifulGamer THAT IS SO FUNNY. man, I can’t imagine what it would be like to do retail over the phone. That adds a level of depersonalization that could probably make customers EXTRA rude!
Sometimes customers tend to think they have a license to be rude, cause they are dishing out the cash. They think that without them the cashier wouldn't even have a job. It like they became there boss all of a sudden. 🤬😫
I understand that customers can be annoying, but if I was ordering something and I accidentally presented myself badly and the worker rolled their eyes or made a sarcastic remark, I would feel horrible.
Omg the last one is perfect! We have a number system too and people always forget to take there number and then complain when they don’t get their order.
Kale & Cupcakes I know!! They complain and freak out, but how are we supposed to find you?? Especially when it’s a busy brunch and there’s a line out the door.
I've only come across that system once or twice. If someone hasn't come across that before they might need you to make it more obvious how it works - like literally hand it to them and say bring this with you. If you just place it on the counter amd don't literally tell them to bring it with them, it may not be clear that's what you mean.
@@AbbeyHowe My policy is "tips should rustle not jangle!" If you can afford a $6 coffee you can afford a $5 tip. If you don't have enough cash don't eat so much, but tip well! In Canada we have $1 & $2 coins so a handful of change can add up but, damn there should be principles! Never tip less than $5 bill. If your lunch is $13 round up to thirty not twenty. Life is so short so live a bit!! If you can only go out once every six months still go big! A greasy spoon had a nice lady working twenty tables alone, i had to wait for everything, and she brought the wrong food, I'd ordered an expensive item. I ate without a word, the regular who got my meal paid his cheap tab for my nice meal and left. She finally brought my 1st coffee just as I was finished, then realized her mistake. I paid my full tab against her pleas and tipped $20 and told her she was amazing to be able to feed nearly 100 whiny fussy people in an hour! I always seem to get good service from lovely servers! And I'm in awe of how amazing you ladies are! Most of you could easily manage a large business!
@@russellewis3331 Really? We now have to pay $11 for a $6 coffee? If it's not table service, you don't have to tip, and I say this as someone who has worked counter service before.
@@katymvt and if you treat people like shit then shit is what you'll get from life. I've eaten or drank out nearly every day for 35 years. I treat people kindly and well. I have not had bad service for 20 years. How often do you see bad service with your crap tip policy?
I work at a bowling alley and on the keypad there’s a button that says SERVICE. if customers press it, we all have to book it over there and ask them what we can do to help them. Customers will press these MULTIPLE times in one sitting and be like “oh what? We must’ve pressed the wrong button. Sorry.” It’s all the way in the corner.
I also HATE when a couple comes up, and one person is being really stuck up and refuses to order directly to me, and tells their partner what they want, so that then the partner will tell me. Like, clearly you are not a child and are perfectly capable of ordering your own food. Talk to me like I’m a human being too.
Had a guy come in and ask for something we were very clearly sold out of. I tell him we're sold out and he goes "No, no, no. I'm sure you've got plenty in the back. I'm going to pay now." I tell him that might not be a good idea, he insists, so I ring him up anyways. I let him know it'll be about 10-15 minutes to check for, and package the product. He says "ok. I'll be back in 5 minutes. It'll be ready then" This whole interaction ends with him coming back in 5 minutes, me triple checking that we don't have it, and he gets ticked off because I've wasted his time.
Oh my god, yes! This applies to convenience stores, too. I hate when people hide their mouths when telling me what they want. I'm always like, "Dude. If I can't see you, I can't hear you." I thought it was just me.
I used to work in a restaurant now i'm in retail and all I can say is stay away from it!😂I used to like people,well not anymore.Had people shouting at me ,complaining about nonexisting problems,etc.Might start a youtube channel with all the stories I have
Even though we were told that retails were required to get chip readers by October 2017 I think it was...but even now some retailers STILL don't have them, or do but don't have the reader activated. It took forever for Chic-fil-a to turn the reader on...they had a card stuck in the slot telling you to use the slider.
The look me in the eyes one made me sad as for me it's more of a social anxiety struggle to look people in the eyes. I'm always polite with my words etc I just struggle.
I know this is a year old video, but I recently started working retail at a bakery/cafe and this is dangerously accurate. We have breakfast, lunch, and dinner rush hours, so it’s chaotic in the back, and people come up to the register and whisper to me, turn away, or talk on the phone. I’ve only worked at this cafe for barely a month and people get mad for not buying the drink that gives you a $0.99 cookie, or blame me when we run out of blueberry bagels and they come in at 8:00pm to buy two dozen bagels (when we sell out at around 12:00 usually). It’s made me all the more appreciative of people who dealt with the crap that others subject them to.
working in a chaotic cafe like that definitely taught me to be more appreciative of the people who work in customer service and put up with all kinds of crazy. thanks for watching the video and for leaving a comment! ♥️
I worked at Kmart for over a year, and for the most part I was OK with customers, but near the end we had massive numbers of people coming in because we were closing. We got a lot of customers that were rude out the ass, and it made me pretty cynical. I wasn't rude to them, but I wasn't super friendly anymore. I have a job at Menards and thankfully that cynical outlook is gone now. Menards (at least ours) has really nice guests. Oh, yeah, we call our customers guests.
You forgot to mention when they complain about prices as if you can do anything about that. Also when you repeat back the order to make sure you A get it right and B just store policy only for them to CONFIRM their order and then later complain it was wrong only to get free stuff. Also also when they ask how something tastes, refuse a free sample, order it anyway, and then ask for something else when they don’t like it.
Oh God... I never even thought about the last one. I guess I should consider myself fortunate that I never had to deal the stupidity of people in that kind of food service. It’s already bad enough working in a retail store. God bless you that you still have sanity.
man try working at subway... "Hi what can I get for you?" "a footlong." **literally stares in silence after he says footlong** "... what kind of bread." "italian herb and cheese." **more silence** "do you want cheese....?" "PROVOLONE!!!" ".... you're not getting this toasted if you want it to be or not." another thing I had to deal with (which I wrote down after I did his order, and told him to slow the f down) me: **working drive** hi, what can I get started for you? douche: I want a footlong sunflower bread meatball double meat with pepper jack cheese double cheese toasted tomatoes green peppers onions parmesan olives jalapenos banana peppers and surprise me with the sauce. Also a large Dr. Pepper and six cookies, two chocolate, two macadamian and two apple pie. And can I get a fork? Me: **thinking** *in your eye? sure* just a note to you, if you go to subway drive thru, ONE PERSON IS WORKING DRIVE HI WHAT CAN I GET STARTED FOR YOU I'D LIKE A FOOTLONG ITALIAN HERBS AND CHEESE WHAT KIND OF SANDWICH **FILL IN THE BLANK** OKAY WHAT KIND OF CHEESE AMERICAN OR SOMETHIN DO YOU WANT IT TOASTED?! YES NO MAYBE?! AND WHEN THIS COMES OUT OF THE TOASTER WHAT VEGGIES?! **INSTERT SLOWLY ANNOUNCED VEGGIES HERE** ANY DRESSING YES NO MAYBE WHAT KIND?! ANY CHIPS DRINKS OR COOKIES? YES NO WHAT KIND?! IS THAT ALL I CAN DO FOR YOU YES THANKS PLZ PULL AROUND NICE PERSON UGH THERE ARENT FIVE ROBOTS STANDING AT THE COUNTER WAITING FOR YOUR COMMAND. THANK YOU.
Violet Panda this is a WORK OF ART. I love everything about this. I want you to write our next-sketch about customer service 😂😂😂 I’ve never worked at Subway, but it does look really hard. Your comment about not being robots is funny, poignant and oh so true. 😂
Abbey Howe hahaha wow, thanks! I didn’t think anyone would see it. Let alone like it. Lol I’d love to do that for you! And thanks so much for the pin! 💛😁
Would just like to say thank you for this post. As someone who basically needs a script for how to order things, I found this extremely helpful. It's also pretty funny too, which is always nice
I relate to the first one so much. The amount of times that a pair make me choose who to take the payment from makes it so awkward. Can't people discuss these things before going to pay? Cause I hate having to decide myself 🙄
Great job! I'm in retail...clothes, brand credit card usage earns credit towards coupon for future purchases...customer forgets coupon and wants me to find it... Customer: Can't you look it up? Me: Uh, no, it is in your account, with your credit card number...do you want me to have access to that? Returns: Customer (with HUGE bag of items she bought online) says: Hi, I have some returns...I bought each item I wanted in two sizes, but didn't like any of them so I want to return it all to you instead of having to use the pre-paid mailing pouch that was provided for me. Me: well its great that we are now here and you can shop with us. Customer: no it's easier for me to shop online. Store steamer. Customer: rushing in with a grocery bag with a garment in it says "Can you steam this for me?" Me: Uhhh, (goes to get manager, my $10 hour isn't worth answering this one). I could seriously go on...and on...and on. Love your videos!!! Let me know when you want to do one on hotel customers or old people at the gym.
Thanks, Teri! You're the best! That one with the returns from online... I'm totally guilt of that! 😳 So funny though. I don't have much experience with hotel customer service, but I could definitely do a gym related sketch!
The looking people in the eye one is stupid. Some of us have autism and anxiety. We literally can't. And how up yourself do you need to be that you have to have constant eye contact.
My work doesn't have a chip reader, and there is literally a card in the chip reader that says "NO CHIP," (as if THAT works). It's one of my biggest pet peeves when people do one of three things: 1) inform me that there is a card in the chip reader... I mean, you don't say!? 😱 2) TaKe OuT the card that is in the chip reader and proceed to put their card in. Like, the thing is there for a REASON. It's not like the slot was lonely and needed a boyfriend! It doesn't work. 3) Try to fit their card in with the card that is ALREADY in the chip reader, which is supposed to stop you from using it; as if the tiny slip of paper present in the reader needs a bestfriend or something. Then, they look at me like "WhY iSn'T mY cArD wOrKiNg!?" YOUR CARD DOESN'T WORK BECAUSE THERE IS NO CHIP READER, SHARON! ... I have a lot of built up frustration. 😂
If a customer throws their card at me, I throw it back, they throw their change at me I throw it back. Anyone or just me don’t be rude and expect to be treated nicely ☺️
The number thing bugs me I don’t know how many times I’ve seen people say “oh I don’t want the number” and just walk away. Like how are we supposed to find you?
So relateable!!! Except instead of numbers we call out orders by what they contain. Sometimes people don't come to get it until after it's melted and then want it redone. (We're an ice cream place)
This was great! Lol! I genuinely hate it when customers argue with me about how to do my job when they've never done it themselves. Also, when they've been standing in line for a while, finally get the front and make their order, and then spend another 5 minutes searching through their wallet/purse for their card. Like, you couldn't have figured that out while you were waiting in line? Or, when they start tapping the counter with their fingers or something, it makes me feel rushed... I'm sure I could come up with more. Been in customer service jobs for WAY too long!
Top 12 thing's that modern customers do to retail workers especially those who works In food service that annoys them. 1. They constantly stare 2. They tell you how to do your job 3. If In food service they ask you to make their food fresh or any type of various form by using the word fresh. 4. They make things a big deal when they don't have to. 5 If they are not satisfied with the service they record employees and start saying random bad stuff when they don't even have evidence to back up their claim that's a big no no you do that that will only make you look bad. 6 If they are angry they ask for a lot of sauce. 7 If working In food retail they ask you If the food Is delicious or have you ever taste It 8 If your assign In the drive thru they will take their time to order and your hear their annoying laugh. 9 If again not satisfied they add stuff with their complaint. 10. They'll pretend that they ordered this and that you forgot to give It to them when you know their lying. 11 They say yes to everything you say but Is not even what they want. 12 How often you get one of those customers that tells you to smile and that Is a good day. Note to all why don't you all just be a customer order what you want pay it and get out that will make things easier for both you and the employee.
The arguing over who pays the bill happens more than once every day with me. I jokingly ask "who's the biggest tipper?" (Ireland's not got a tipping culture and it's very rude to ask for one) you should see the face reactions I get. Lol
I had a scenario if this happening Customer: So your chai latte, what kind of chai tea is it? Me: Um, well it's just chai tea Customer: I know, but what kind of chai tea? Me: I didn't know that there are different types of chai tea Customer: Okay, what brand is it? My mind: *why didn't you ask to begin with*? Me: *checks brand and tells him* Customer: Okay, what about your green tea latte, what brand is the green tea? My mind: *just go home and eat* 😑
Me: How are you today? Them: I'm ok, be better after I get my receipt with your number on it. Me: *rolls eyes* (thinks "get a life grandpa, you're more than twice my age")
what annoys me is when they put an item they want to buy in the counter and give you the money straight away in your face. Like I still need to do some other things first before you start putting money in my face like PRESS A FEW BUTTONS AND SCAN THE BLOODY ITEM. And the other is taping there nails on the counter.
You hit the nail on the head for so many annoying thing omg. Especially the first one has ALWAYS been a pet peeve of mine. Like you think you're being cute...but you're really holding up the line or making it so I can't get something else done while I wait for you! And the rabig dog eating the card thing...it's extra annoying for me bc where I work, if you want to put a card in manually, you have to get a manager to punch their code in the register first and see the customer's ID...which ALSO hold up the line! And no matter what, customers always seem to get pissy when there's a line...even when it's not your fault! Definitely a cringy but awesome video :)
I used to work as a key (hourly manager) at Applebee's. I would send the hostess home around 2ish and I would watch the front door during the slow time after lunch until the PM person got there. If somebody came in talking on the phone, I would just nod my head at them and let them talk on the phone. If they got mad about me not seating them, I would tell them I didn't want to interrupt their phone call.
That's a good way to handle people talking on the phone. And wow, Applebee's! I haven't there in YEARS. I remember always wanting to go when I was a kid though.
@@hotcrazycatladyme168, I do the same thing with customers in my business. If you are on your phone then you aren't ready to talk to me. If you aren't ready to talk to me then you aren't ready to be served. I'll serve the next person who is ready. Want help? Get off your phone.
I had a customer who paid by card, the card looked like it been thrown into hell fire...The numbers were literally melted and barely BARELY readable, and the swiper on the back was All messed up. Then while i was typing it in (because it wouldn’t swipe of course) he insisted that it wouldn’t swipe because it was a chip card. It’s like SIR how did you not manage to see the disarray of your card? 🤔🤔🤔🤔
Literally today two women physically pushing each other and trying to force their card in my hand shouting 'IGNORE HER I'LL PAY!' 'NO SPLIT IT' 'HERE'S MY CARD RING IT NOW GO GO GO' I'm very busy here ladies, don't have time for this crap decide at the table and do not force me to pick to decide. Flashbacks....
It’s really annoying when customers come in during the busy lunch rush and have the entire time they’re standing in line to decide what they want to order. But then they come up to the counter and say “Hmm, let me think. What do I want?”
Imagine having to deal with all of these types of frustrations but with people who dont understand a word you say due to language barriers.. thats what its like working in a tourist shop. Me: Sir thats 20$ Tourist: 2 dollah ?! Me: No, its - *Tourist runs off to cashier...andd I I end up putting everything he/she grabbed off the shelf back*
These two ladies one time both wanted to be the nicest. One inserted her chip into the veriphone. The other snatched it away so fast it disconnected from the register. She inserted her card and stared at the machine for several seconds wondering why it wasn’t working. I began explaining that it wouldn’t work and I had to fetch a manager. She then looked up at me and interrupted “ I think your machine is broken, it’s not taking my card”
some customers feel like they were born to be entitled to do what they want and have the rudest attitude ever. I’m a cashier for a hardware store and in my city plastic bags aren’t free, so I was scanning a customer’s items who happened to bring his work buddies, I see one of them opening the bottom drawer under an unoccupied register and got plastic bags, I told him not to open the drawers as employees are only allowed to do that and he proceeded to cuss me out saying he was gonna pay for them and I told in a firm voice if he wanted bags I had some at my register on the hooks all he had to do was ask. And he ignored me putting his items angrily in the bags as if I hurt his ego in front of his friends. He grabbed 3 bags I charged his ass for 5 😡 Idc
This was hilarioussss 😂😂 Also, I know you got like thousands comments correcting you on the eye contact thing but yeah; I can definitely see how it would be irritating or insulting. But this is coming from me, a person who literally cannot make eye contact with her own family. So I'm being a hypocrite :')
During rush hour when people try to pay with their cards and they dont have enough money on their account so they just stand their for a minute transferring from their other account
I would really love it if someone made a video about the different ways people "tap" their credit/debit cards. I mostly deal with seniors so I get a good riot out of it, but oh my goodness, regardless of age, it's painful to watch some people try to tap by smacking the machine, or literally tapping the card over and over again on the screen thinking it will be able to read it. Lol.
Alice Rose Thank goodness more and more places are using apps and machines; someday there won’t be a need for cashiers and this job can be phased out. Robots don’t judge!
#4 - Could it get any worse when people shake your hand and yet they're looking off somewhere else? In church of all places, I run into this all the time, and it's like they're looking off to shake the next guys hand, and I presume looking off to somebody, or something else, when they're shaking that guy's hand, they've shaken after mine. At least nod at me, I'm not a leper. Odd how before it came time to shake hands (the sign of peace it's called) these same people weren't looking off somewhere else constantly. I guess shaking hands in church is just too intimate for them. I know I hated it as a kid, but I don't think I treated my recipients even back then as if they weren't even there. Oh well, I'll just reach out my hand here in case there's a ghost that would feel slighted.
Charles 22 haha! I’ve totally felt that way at church before. Firstly, the “greet your neighbor” section of service can be super awkward. And sometimes people do not seem that interested in meeting you! Thanks for your comment!
You had me at number two on the list. I work in electronics and I had a person say "I'm looking for that thing on that commercial." Oh, thanks. I know exactly what that is you're talking about.
Number two:Describing Things Like an Idiot. I can relate to that with that example I gave. That was the whole initial description she gave me: "I'm looking for that thing on that commercial." I asked her what thing and she said, "You know, that thing." I said "What thing? I don't watch much TV." She said, "It gives you free movies." She meant a Fire Stick. I confirmed it with asking if she meant a Fire Stick. After she asked if that was what it was called, I told her it is a subscription based device that has movies. Some of the subscriptions don't require money, but most do. She asked how to make it free (KODI) and I told her I wasn't allowed to explain that process, but she could find it on the internet. I get vague questions all day. Too many to mention. It's like a game show without a prize.
This one may depend. 75c? I'll take it. But sometimes people just put a few pennies in just because they don't want to carry that around in their wallet. That feels insulting.
Abbey Howe I don't think they have a bad intention in mind. My grandpa never takes metal change be it a penny or more, he just say 'no need, no' and takes the paper. He doesn't like carrying coins around, I don't think there is aharm in leaving them in the store. Depending on the store policy, the coins can go in the tip jar (it is very small amount, but still), directly in the cashier's pocket (every little bit helps) or tothe side to be used to give people change. On the otherhand, making a show of 'gifting' two pennies is incredibly tacky and rude.
i dont see anything wrong with it unless its a at a sit down restaurant. Im happy if someone tips me anything and i actually love coins because i save them all in a jar and it forces me to not spend it, and it eventually adds up
Working at Walmart at the Self Checkout, lady comes up saying that a 12 pack of red bull is supposed to be $8.98, I scan the item with my phone, says $20, I go to customer service call my team lead, she says to price check, I go there come back, all of Red Bull is marked $20, BUT there was like 3 of them sitting above the $8.98 one, so the team lead says change it. I change it and keep in mind she was already giving me a hard time bout the Red Bull. She then asks me to price check 3 items containing honey, I scan the first one, I tell her the price and then ask her “do you want it?” In a very nice soothing voice, and she ABSOLUTELY YELLS AT ME “YOU DO NOT ASK ME THE QUESTIONS I ASK YOU THE QUESTIONS” I was just surprised.
THE NUMBER THING O H M Y GOD ACCURATE!!! also for some reason ppl say “oh my order is to go so I don’t need a number!” like... YOU VERY MUCH STILL NEED A NUMBER,, MY COWORKERS AND I NEED TO FIND YOU AND YOU CUSTOMERS ALL LOOK THE EXACT SAME TO US
Today in the cafe. I was still studying the huge menu they gave me after not long arriving they came over again n again every couple of minutes to ask if I have decided. Surely if I’m still looking at the menu I haven’t decided. Then they went off n gave me dry bread instead of my egg sandwich I ordered. In other places… Sometimes as soon as you arrive they hand you a menu and ask what you want to order. Then if you need time they go away n sometimes they never return. That’s happened before.
I am a cashier and I have anxiety myself, I actually don't look customers in the eye. If I do my hands shake and I get nervous. so I just speak louder so they can hear me.
The eye contact thing isnt always a rudeness thing. Some people (like people with autism or social anxiety or even just really shy people) really struggle with eyw contact. I know for me it takes a great deal of effort to maintain eye contact and when I'm tired or stressed i sometimes forget and slip back into avoidance.
I was a bartender and I appreciated every tip, including the ones which made a sound. It's kind of a choosing beggar thing saying coins are not good enough for you as a tip.
I thought it said
8 annoying things cucumbers do
Bean Boi WHAT THIS IS AMAZING CAN THIS BE THE SEQUEL TO THIS VIDEO????
Now that would be quite a list lol
Many people secretly mutilate cucumbers with knives and drown them in a briny, vinegar and dill solution! Cucumbers so deserve that.
Number 1: scaring cats 😂
Funny! I would add talking on the phone while ordering or paying!
Amazon People totally! That is also super annoying
Whenever someone does that to me, I intentionally talk really loud, daring them to say something like, "Excuse me, I'm on the phone," so I can yell back at them. So far, no one has taken the bait. Weird.
Rowynne Crowley that's because deep down inside they know their idiots
Yeah i agree, it's annoying and frustrating, i asked last time a customer if it was for here or take out... the guy was texting and not listening, i just put his food in a bag for take out and gave it to him...
Also playing/ texting. Your game can wait the 2 minutes you have to interact with another human being
You forgot “If iT dOeSnT sCaN tHeN iTs FrEe”
Haha gotta do that one next time!
That's just mildly irritating. Not so bad just repetitive
@@AbbeyHowe I'm always like "the jokes not funny and the bids not sufficient"
EVERY. FUCKING. DAY. EVERY DAY. drives me insane. Sorry.
"I can't find the price. It must be FREE!!!" I'm always like, "That's not this works. That's not how anything has ever worked."
How about somebody talking on the phone the whole time while they order.
Alan Howe that will definitely be in our next one!
I ignore those people and call up the next customer. The looks of satisfaction on all the other customers faces is priceless.
@@Xaevryn omg that's awesome! Lol! Kudos to you!
Another annoying thing is when the customer pays with a note, they watch you put it through the till, then when you've got their change, they decide to "help" you by suddenly giving you a handful of coins, so then you have to recalculate what to give them back.
nooooo. I try to avoid using math as much as possible. Ha!
Or they wait until the drawer is closed to "help" with the coins.
Once that drawer is closed, too bad.
Melanie Gambling Duuuude yes! I hate that so much!
When I first started working a till and people would hand me a bill with extra change, I would use the bill to pay for their order and then I would hand them back all the change they gave me, along with the new change lol. I wasn't trying to be sassy, I just didn't understand as I never shopped like that before. I laugh when I think how many people must have thought how either stupid, or bitchy I was. I finally had an old lady point it out to me and I'm like "OH, that's why they were doing that, I thought our school system was just going down hill and no one could count". LMAO
"HeRe i tHinK I hAve TeN cEntS" So true!
I know this is a year late, but I had to mention it because it sort of bugs me. I have Autism and I have anxiety, I don't look at people in the eyes and sometimes when I am nervous I forget things I want to order even though I know I am ready. The order is in my head, but it won't come out of my mouth. I do believe every customer should understand and respect a cashier as a person, I use to be on the other line. But I think the rule applies to retail workers too, to remember your customers are people who have issues as well. Just throwing it out there, some behaviors are not always because customers think they are beneath you.
Jene, thank you so much for this comment. This sketch presents very dramatic examples without giving the grace that I hope is given in real life to customers and service workers alike. I really appreciate the feedback because I've never thought about customer service interactions from your POV. I will keep that in mind next time I write and film a customer service sketch. If you want to contribute to the conversation for a future sketch, feel free to email me any annoying or frustrating things that have happened to YOU as a customer that you wish were different. My email is howefunnybiz@gmail.com. Thanks again.
Oh thank you for the quick reply. I wasn't expecting one tbh, lmao. I try my very best to be a good customer, but I know that I come off strange or like I am terrible customer. I really do want to impress people, but my anxiety makes me nervous. To the point I can't say anything and I'll walk away from employees only to come back minutes later to ask what I need with stuttering. I'm not trying to be annoying, I am trying to work through the nerves of getting up. The thing is I have the unique perception of both being a retail worker and a customer. I know a retail worker, they make fun of their dumbest customers or customers who do weird stuff. So that makes me even more nervous because I feel like they are going to talk bad about me.
Understandable. I think it really depends. The cafe where I used to work had a lot of loyal regulars and we developed close bonds with the people who came in frequently. We learned their quirks and they learned ours, which led to a pleasant, small-town atmosphere. So, I don't think you have to worry if you are at places where they recognize you. For me, making these dramatics sketches is cathartic in regards to the most unpleasant experiences I've had as a service worker. In the moment, the customer is always right. But on UA-cam, I can play around with that dynamic, if that makes sense.
Absolutely makes sense. But you see a lot of Anti Customer stuff on the Net and it bums me out sometimes. Because I am like, you don't know the day that customer had or you don't know the conditions they might have. So I like to remind people that no matter what side of the counter you are behind, they are people who have had days.
Jene Clyde totally get it. I’m going to make something with this POV for my series. Thank you so much for your thoughtful comments!
I've been mistaken as a not ready person, but whenever someone asks me directly when I'm ready I freeze because yay social anxiety.
Arella17 I feel ya.
Arella17 ME TOO smh
Agh, same.
Good shit. I've worked customer service for far too long. I'm pretty sure I've developed a dislike for most of mankind
Yeah. People suck. Especially the high-maintenance lousy tippers.
Lmao same
"We close at 2:30" customer arrives at 2:29:57
!!!😠
Cat S ALL. THE. TIME!
If you want to actually leave at 2:30, close at 2:00. You're open until you're open. I remember we got a bus one time five minutes before close. That's just life.
@lucette5 If you want the last customer out at 2:30, then say you close at 2:00.
It's OK I'll only have one full English extra Sausage and all the sauses, one mixed grill extra chicken 3 onion ring sides, one side of mash potato, 3 lattes and a mocha 😊.....
@@katymvt Not how it works 😂 no compassion here. You're the reason we hate people. Hopping on a bus is totally different to ordering food and drink. By that time we've probably already cleaned and closed so I will refuse service. Just to serve you causes the entire staff to have to stay half an hour later. Not worth the profit if we get paid over or not. Be respectful and not at the end of service or go somewhere else.
I remembering asking customers what they'd like to order over the phone and they'd say "Yeah, we wannnnnnnnnt... Uh.........YO! WHADDA WE WANT? HUH? IDUNNO!! ASK ASHLEY!! YO! WHADDA WE WANT?"
I KNOW! Phone orders are so confusing
My Nan has been that person on many occasions, I’m so sorry. I keep trying to convince her to write down my order beforehand, and even made a list of what me and everyone else wanted as they said it then gave her the list, but she still ended up asking everyone what they wanted during the call.
Sometimes people don’t look others in the eyes because they are really shy or have social anxiety
Annemarie very true. Thank you for letting me know. I will be more sensitive!! ❤️
Or because its creepy
I also hate when my hands are free, but they put the money on the counter and then expect to receive their change in their hand.
Honeydoomelon11 SO. RUDE.
I place it right back on the counter lol
Why is this rude? Am i this stupid
No idea why this is so rude in America. Where I live, and wherever I've traveled, it's never been expected as rude to leave your money on the counter. Should now I feel offended every time a barista leaves my drink on the counter for me to get?
Of course they expect it in their hands... it's their money, they can do what they want with it, but you have a responsibility to keep it safe as it is not your money. For example, if they put a twenty on the counter and it blows away then they lost twenty bucks, not you. So that's why it doesn't matter where they put the money, but it does matter where you put it. We always treat others property more carefully than our own, especially when you are being paid to do so..
What pisses me off is when a customer comes into my line on their phone and then has the audacity to shush me when I am talking to another customer. OR ask them "How can I help you."
Rebma Mind that’s so annoying!
throwing the credit cards has TOTALLY happened to me. used to work counter service in high school. so annoying.
I have anxiety so I cant look people in the eyes. If I try, my mind will wonder around and things will look blurry
Bickslow'sLover Harlequin totally understood. Actually, another commenter named Jene Clyde brought up that point as well in this thread. I would check that out.
I know of a comic that fits this situation so very well, just need to find the link real quick
Best I could manage is an iCloud link share.icloud.com/photos/076eaFsZmd8opRmQkpYiAl5aQ
I used to work for a clothing company that took orders over the phone. The customer would tell me the item and they would see it in a bunch of colours but sometimes a lot of those colours would be out of stock. To avoid a lot of headache, I would say to them, "sorry, we only have that item in black or green" for example. They then would say, "ohhh so you have no red". "No sorry, only black or green is all we have left in that". "I'll take it in blue then". I genuinely wanted to ask them if they were taking the piss. lol
TheBeautifulGamer THAT IS SO FUNNY. man, I can’t imagine what it would be like to do retail over the phone. That adds a level of depersonalization that could probably make customers EXTRA rude!
I used your example in my latest video about retail customers! ua-cam.com/video/Vo4ioMlxS4Y/v-deo.html
"Oh thaaaaat thing" 😂 Love this.
Liron Segev it’s like... be more specific!!
Now I will think of you everything I see someone do these!!
Liron Segev
Me: Oh that thing!
Stupidity: yeah that thing so do you have it?
Me: No.
OMFG the last one legit my last job. I was like. MA'AM YOU FORGOT YOUR NUMBER. They didnt hear me. and I just sit there in silence
Cash12121 HAHAHAHA
You forgot the person that walts in 1 minute before close and acts like it is 3 pm and doesn't know what they want.
i'll put that in the sequel!
Sometimes customers tend to think they have a license to be rude, cause they are dishing out the cash. They think that without them the cashier wouldn't even have a job. It like they became there boss all of a sudden. 🤬😫
true!
their
I understand that customers can be annoying, but if I was ordering something and I accidentally presented myself badly and the worker rolled their eyes or made a sarcastic remark, I would feel horrible.
Yeah, we are thinking about making a new video but with the customers POV!
Than dont act like a prick
Did you hear about the new restaurant on the moon? Great food but no atmosphere.
Alan Novak LOLOLOLOLOL
Omg the last one is perfect! We have a number system too and people always forget to take there number and then complain when they don’t get their order.
Kale & Cupcakes I know!! They complain and freak out, but how are we supposed to find you?? Especially when it’s a busy brunch and there’s a line out the door.
I've only come across that system once or twice. If someone hasn't come across that before they might need you to make it more obvious how it works - like literally hand it to them and say bring this with you. If you just place it on the counter amd don't literally tell them to bring it with them, it may not be clear that's what you mean.
lol if your tip makes a sound 😂
Shea Depmore right??? Thanks for the penny...
As much as I agree, I kinda want to tip people in $1 coins now
@@AbbeyHowe My policy is "tips should rustle not jangle!" If you can afford a $6 coffee you can afford a $5 tip. If you don't have enough cash don't eat so much, but tip well! In Canada we have $1 & $2 coins so a handful of change can add up but, damn there should be principles! Never tip less than $5 bill. If your lunch is $13 round up to thirty not twenty. Life is so short so live a bit!! If you can only go out once every six months still go big! A greasy spoon had a nice lady working twenty tables alone, i had to wait for everything, and she brought the wrong food, I'd ordered an expensive item. I ate without a word, the regular who got my meal paid his cheap tab for my nice meal and left. She finally brought my 1st coffee just as I was finished, then realized her mistake. I paid my full tab against her pleas and tipped $20 and told her she was amazing to be able to feed nearly 100 whiny fussy people in an hour! I always seem to get good service from lovely servers! And I'm in awe of how amazing you ladies are! Most of you could easily manage a large business!
@@russellewis3331 Really? We now have to pay $11 for a $6 coffee? If it's not table service, you don't have to tip, and I say this as someone who has worked counter service before.
@@katymvt and if you treat people like shit then shit is what you'll get from life. I've eaten or drank out nearly every day for 35 years. I treat people kindly and well. I have not had bad service for 20 years. How often do you see bad service with your crap tip policy?
This is why I like order to table apps nobody judges you and you normally get food faster
Yeah, totally!!
I work at a bowling alley and on the keypad there’s a button that says SERVICE. if customers press it, we all have to book it over there and ask them what we can do to help them. Customers will press these MULTIPLE times in one sitting and be like “oh what? We must’ve pressed the wrong button. Sorry.” It’s all the way in the corner.
Nikki Nixon 😂😂😂 so cringe
I also HATE when a couple comes up, and one person is being really stuck up and refuses to order directly to me, and tells their partner what they want, so that then the partner will tell me. Like, clearly you are not a child and are perfectly capable of ordering your own food. Talk to me like I’m a human being too.
ooh, that never occurred to me before.
My pet peeves were the ones who took money or card out of their bra or underwear. I don't want to be touching that ish.
roxcyn ew and it can be soooooo sweaty 😭
Or shoe!!! Grosssssss!!!!!🤮🤮🤮
Had a guy come in and ask for something we were very clearly sold out of. I tell him we're sold out and he goes "No, no, no. I'm sure you've got plenty in the back. I'm going to pay now." I tell him that might not be a good idea, he insists, so I ring him up anyways. I let him know it'll be about 10-15 minutes to check for, and package the product. He says "ok. I'll be back in 5 minutes. It'll be ready then" This whole interaction ends with him coming back in 5 minutes, me triple checking that we don't have it, and he gets ticked off because I've wasted his time.
ugh, so annoying.
I felt this in the deepest parts of my soul. Especially when they want their kids to order and the kids just yell at you 🙃
Haha, I'm glad the deepest parts of your soul were reached!
Oh my god, yes! This applies to convenience stores, too. I hate when people hide their mouths when telling me what they want. I'm always like, "Dude. If I can't see you, I can't hear you." I thought it was just me.
Rowynne Crowley No, it’s like people want to whisper their orders at you. And then they get mad if you mishear!
I thought I was hard of hearing
To add onto the fight club segment, when they FORCE you to choose which card to pick ...like just make up your mind and let me swipe it.
This is so unbelievably accurate 😆
BarbaraSailor I had a friend reach out and say she has made a point to do eye contact with people after she watched this video. Haha!
"I live here so this is fine" is probably my favorite line hahaha
I used to work in a restaurant now i'm in retail and all I can say is stay away from it!😂I used to like people,well not anymore.Had people shouting at me ,complaining about nonexisting problems,etc.Might start a youtube channel with all the stories I have
PLEASE START A UA-cam CHANNEL!!
You should do one about chip cards. It drives me nuts how people don't know how to put their card in the machine!
Kerrie Thompson great idea, Kerrie! In the next one!
Even though we were told that retails were required to get chip readers by October 2017 I think it was...but even now some retailers STILL don't have them, or do but don't have the reader activated. It took forever for Chic-fil-a to turn the reader on...they had a card stuck in the slot telling you to use the slider.
Yea its different at every store, that's why people get confused.
@@xtinkerbellax3 is literally in front of them though, just use your eyes
Actually its not i use tap cards all the time and they work the same everywhere
AHHHHHHH OMG i cant deal woth how accurate this is!!!
GAH THANK YOU!! I'm glad it resonated with you!
The look me in the eyes one made me sad as for me it's more of a social anxiety struggle to look people in the eyes. I'm always polite with my words etc I just struggle.
I hear you!
I know this is a year old video, but I recently started working retail at a bakery/cafe and this is dangerously accurate. We have breakfast, lunch, and dinner rush hours, so it’s chaotic in the back, and people come up to the register and whisper to me, turn away, or talk on the phone. I’ve only worked at this cafe for barely a month and people get mad for not buying the drink that gives you a $0.99 cookie, or blame me when we run out of blueberry bagels and they come in at 8:00pm to buy two dozen bagels (when we sell out at around 12:00 usually). It’s made me all the more appreciative of people who dealt with the crap that others subject them to.
working in a chaotic cafe like that definitely taught me to be more appreciative of the people who work in customer service and put up with all kinds of crazy. thanks for watching the video and for leaving a comment! ♥️
that #5 with the bitten up credit card! I get those wayyyyy too often and they swear they dont need a new card 😬😂
I worked at Kmart for over a year, and for the most part I was OK with customers, but near the end we had massive numbers of people coming in because we were closing. We got a lot of customers that were rude out the ass, and it made me pretty cynical. I wasn't rude to them, but I wasn't super friendly anymore. I have a job at Menards and thankfully that cynical outlook is gone now. Menards (at least ours) has really nice guests. Oh, yeah, we call our customers guests.
Sam Hem thank you for sharing! I loved shopping at Kmart growing up.
You forgot to mention when they complain about prices as if you can do anything about that.
Also when you repeat back the order to make sure you A get it right and B just store policy only for them to CONFIRM their order and then later complain it was wrong only to get free stuff.
Also also when they ask how something tastes, refuse a free sample, order it anyway, and then ask for something else when they don’t like it.
Again, take into consideration people with anxiety 😒 you really get mad because someone didn't look at you in the eyes? It isn't personal
totally understand.
Oh God... I never even thought about the last one. I guess I should consider myself fortunate that I never had to deal the stupidity of people in that kind of food service. It’s already bad enough working in a retail store. God bless you that you still have sanity.
God bless all restaurant workers.
man try working at subway...
"Hi what can I get for you?"
"a footlong."
**literally stares in silence after he says footlong**
"... what kind of bread."
"italian herb and cheese."
**more silence**
"do you want cheese....?"
"PROVOLONE!!!"
".... you're not getting this toasted if you want it to be or not."
another thing I had to deal with (which I wrote down after I did his order, and told him to slow the f down)
me: **working drive** hi, what can I get started for you?
douche: I want a footlong sunflower bread meatball double meat with pepper jack cheese double cheese toasted tomatoes green peppers onions parmesan olives jalapenos banana peppers and surprise me with the sauce. Also a large Dr. Pepper and six cookies, two chocolate, two macadamian and two apple pie. And can I get a fork?
Me: **thinking** *in your eye? sure*
just a note to you, if you go to subway drive thru, ONE PERSON IS WORKING DRIVE
HI WHAT CAN I GET STARTED FOR YOU
I'D LIKE A FOOTLONG ITALIAN HERBS AND CHEESE
WHAT KIND OF SANDWICH
**FILL IN THE BLANK**
OKAY WHAT KIND OF CHEESE
AMERICAN OR SOMETHIN
DO YOU WANT IT TOASTED?!
YES NO MAYBE?!
AND WHEN THIS COMES OUT OF THE TOASTER WHAT VEGGIES?!
**INSTERT SLOWLY ANNOUNCED VEGGIES HERE**
ANY DRESSING
YES NO MAYBE WHAT KIND?!
ANY CHIPS DRINKS OR COOKIES?
YES NO WHAT KIND?!
IS THAT ALL I CAN DO FOR YOU
YES
THANKS PLZ PULL AROUND NICE PERSON
UGH THERE ARENT FIVE ROBOTS STANDING AT THE COUNTER WAITING FOR YOUR COMMAND.
THANK YOU.
Violet Panda this is a WORK OF ART. I love everything about this. I want you to write our next-sketch about customer service 😂😂😂
I’ve never worked at Subway, but it does look really hard. Your comment about not being robots is funny, poignant and oh so true. 😂
Abbey Howe hahaha wow, thanks! I didn’t think anyone would see it. Let alone like it. Lol I’d love to do that for you! And thanks so much for the pin! 💛😁
Abbey Howe oh yeah just remembered don’t even get me started on the customers trying to hit on you... so many bad sandwich puns
Would just like to say thank you for this post. As someone who basically needs a script for how to order things, I found this extremely helpful. It's also pretty funny too, which is always nice
What annoying things have happened to YOU? More HoweFunny Customer Service Sketches: bit.ly/2nOKcSR
Abbey Howe I hate when people complain about the prices to the cashier as if we can do anything about it
Abbey Howe The people who complain about out of stock items on Christmas Eve.
@@BrentsCardsAndCoins hi Abbey please can you reply to to my second comment thank you so much
I relate to the first one so much. The amount of times that a pair make me choose who to take the payment from makes it so awkward. Can't people discuss these things before going to pay? Cause I hate having to decide myself 🙄
It's the MOST AWKWARD feeling! I don't know who to choose... and it's something so personal too. Someone's money...
Great job! I'm in retail...clothes, brand credit card usage earns credit towards coupon for future purchases...customer forgets coupon and wants me to find it... Customer: Can't you look it up? Me: Uh, no, it is in your account, with your credit card number...do you want me to have access to that? Returns: Customer (with HUGE bag of items she bought online) says: Hi, I have some returns...I bought each item I wanted in two sizes, but didn't like any of them so I want to return it all to you instead of having to use the pre-paid mailing pouch that was provided for me. Me: well its great that we are now here and you can shop with us. Customer: no it's easier for me to shop online. Store steamer. Customer: rushing in with a grocery bag with a garment in it says "Can you steam this for me?" Me: Uhhh, (goes to get manager, my $10 hour isn't worth answering this one). I could seriously go on...and on...and on. Love your videos!!! Let me know when you want to do one on hotel customers or old people at the gym.
Thanks, Teri! You're the best! That one with the returns from online... I'm totally guilt of that! 😳 So funny though. I don't have much experience with hotel customer service, but I could definitely do a gym related sketch!
The looking people in the eye one is stupid. Some of us have autism and anxiety. We literally can't. And how up yourself do you need to be that you have to have constant eye contact.
My work doesn't have a chip reader, and there is literally a card in the chip reader that says "NO CHIP," (as if THAT works). It's one of my biggest pet peeves when people do one of three things:
1) inform me that there is a card in the chip reader... I mean, you don't say!? 😱
2) TaKe OuT the card that is in the chip reader and proceed to put their card in. Like, the thing is there for a REASON. It's not like the slot was lonely and needed a boyfriend! It doesn't work.
3) Try to fit their card in with the card that is ALREADY in the chip reader, which is supposed to stop you from using it; as if the tiny slip of paper present in the reader needs a bestfriend or something. Then, they look at me like "WhY iSn'T mY cArD wOrKiNg!?"
YOUR CARD DOESN'T WORK BECAUSE THERE IS NO CHIP READER, SHARON! ... I have a lot of built up frustration. 😂
Elizabeth Cassady COME ON SHARON!!
"Durr hurt can I use this Jewel coupon at this Walmart?"
If a customer throws their card at me, I throw it back, they throw their change at me I throw it back. Anyone or just me don’t be rude and expect to be treated nicely ☺️
I would pay good money to see you throw cards back at someone!
This is totally unrelated but the employee reminds me of Pam Beesley so much and I think that's so cool!
OMG I LOVE PAM!! ☺️
2:10 I screamed “I didnt even see this part of the menu” hahah
I had a customer complain that the fish was too fishy 🙄🙄🙄🙄
Nilmar Gonzalez THAT HAPPENED TO ME TOO!!!
My mom does that. I’m really sorry.
Dude! I've had a customer comain that the popcorn was not Hot enough, but clearly we put in a warmer to keep the popcorn warm. 🙄
The number thing bugs me I don’t know how many times I’ve seen people say “oh I don’t want the number” and just walk away. Like how are we supposed to find you?
So relateable!!! Except instead of numbers we call out orders by what they contain. Sometimes people don't come to get it until after it's melted and then want it redone. (We're an ice cream place)
Anastasia Brown so crazy!!
This was great! Lol!
I genuinely hate it when customers argue with me about how to do my job when they've never done it themselves.
Also, when they've been standing in line for a while, finally get the front and make their order, and then spend another 5 minutes searching through their wallet/purse for their card. Like, you couldn't have figured that out while you were waiting in line?
Or, when they start tapping the counter with their fingers or something, it makes me feel rushed...
I'm sure I could come up with more. Been in customer service jobs for WAY too long!
She melted my heart with that innocent look at the end and when she said "and if u wanna tip me, subscribe.. Thank u" ooh
hehehehehe glad I melted your heart :) Thanks for subscribing! I really appreciate it.
@@AbbeyHowe Thank u for posting more
Happy Valentine's Day to you! (a few days late. whoops!)
Top 12 thing's that modern customers do to retail workers especially those who works In food service that annoys them.
1. They constantly stare
2. They tell you how to do your job
3. If In food service they ask you to make their food fresh or any type of various form by using the word fresh.
4. They make things a big deal when they don't have to.
5 If they are not satisfied with the service they record employees and start saying random bad stuff when they don't even have evidence to back up their claim that's a big no no you do that that will only make you look bad.
6 If they are angry they ask for a lot of sauce.
7 If working In food retail they ask you If the food Is delicious or have you ever taste It
8 If your assign In the drive thru they will take their time to order and your hear their annoying laugh.
9 If again not satisfied they add stuff with their complaint.
10. They'll pretend that they ordered this and that you forgot to give It to them when you know their lying.
11 They say yes to everything you say but Is not even what they want.
12 How often you get one of those customers that tells you to smile and that Is a good day.
Note to all why don't you all just be a customer order what you want pay it and get out that will make things easier for both you and the employee.
The arguing over who pays the bill happens more than once every day with me. I jokingly ask "who's the biggest tipper?" (Ireland's not got a tipping culture and it's very rude to ask for one) you should see the face reactions I get. Lol
that's hilarious!! and didn't know that Ireland isn't a tipping culture... is the minimum wage higher?
I've never been in the service industry but I think I've been every customer! OMG I'M SO SORRYYYYY! LOL @ this video.
Skarlett Redd Hi Scarlett! Thanks for the comment! Honestly, these things annoy me so much but sometimes I still forget to look people in the eyes. 😂
I had a scenario if this happening
Customer: So your chai latte, what kind of chai tea is it?
Me: Um, well it's just chai tea
Customer: I know, but what kind of chai tea?
Me: I didn't know that there are different types of chai tea
Customer: Okay, what brand is it?
My mind: *why didn't you ask to begin with*?
Me: *checks brand and tells him*
Customer: Okay, what about your green tea latte, what brand is the green tea?
My mind: *just go home and eat* 😑
LOLOLOL
Me: How are you today?
Them: I'm ok, be better after I get my receipt with your number on it.
Me: *rolls eyes* (thinks "get a life grandpa, you're more than twice my age")
wolffriendinus WOWWW. Never heard that one before. That’s pretty bold
OMG!!!! I was waiting for this to be mentioned. Tjis was always the worst fir me and I found it very creepy!!!😱😱😱
what annoys me is when they put an item they want to buy in the counter and give you the money straight away in your face. Like I still need to do some other things first before you start putting money in my face like PRESS A FEW BUTTONS AND SCAN THE BLOODY ITEM. And the other is taping there nails on the counter.
ooh those long nails.... fml
You hit the nail on the head for so many annoying thing omg. Especially the first one has ALWAYS been a pet peeve of mine. Like you think you're being cute...but you're really holding up the line or making it so I can't get something else done while I wait for you! And the rabig dog eating the card thing...it's extra annoying for me bc where I work, if you want to put a card in manually, you have to get a manager to punch their code in the register first and see the customer's ID...which ALSO hold up the line! And no matter what, customers always seem to get pissy when there's a line...even when it's not your fault! Definitely a cringy but awesome video :)
(and by cringy I mean I was cringing remembering all these annoying things lolol.)
I totally get it! It's cringey remembering all of those things that happened, haha! Thanks for your comment, Cassandra! You da best.
So funny...but so true...ugh,I deal with these type of customers daily...Hooray! Loved this video and for showing how we feel!!! 💞👍
Y G thank YOU for watching! I appreciate it!
My favorite one scene was the second one. I like the reference, it was very fitting. XD
I used to work as a key (hourly manager) at Applebee's. I would send the hostess home around 2ish and I would watch the front door during the slow time after lunch until the PM person got there. If somebody came in talking on the phone, I would just nod my head at them and let them talk on the phone. If they got mad about me not seating them, I would tell them I didn't want to interrupt their phone call.
That's a good way to handle people talking on the phone. And wow, Applebee's! I haven't there in YEARS. I remember always wanting to go when I was a kid though.
Also, thanks for subscribing!! Welcome to this strange HoweFunny community. Ha!
So you basically screwed your whole staff out of good tips? They must have loved working with you lol ;)
@@hotcrazycatladyme168, I do the same thing with customers in my business. If you are on your phone then you aren't ready to talk to me. If you aren't ready to talk to me then you aren't ready to be served. I'll serve the next person who is ready. Want help? Get off your phone.
I had a customer who paid by card, the card looked like it been thrown into hell fire...The numbers were literally melted and barely BARELY readable, and the swiper on the back was All messed up. Then while i was typing it in (because it wouldn’t swipe of course) he insisted that it wouldn’t swipe because it was a chip card. It’s like SIR how did you not manage to see the disarray of your card? 🤔🤔🤔🤔
I know, right?? Are people running through swamps with their credit cards? Haha
If cards are that damaged, we're not allowed to accept them where I work because of concern they're trying to disguise a counterfeit card.
I’m a barista and the first one is so annoying...and then sometimes they’ll involve you in the argument😂
I hate itttttt
Literally today two women physically pushing each other and trying to force their card in my hand shouting 'IGNORE HER I'LL PAY!' 'NO SPLIT IT' 'HERE'S MY CARD RING IT NOW GO GO GO' I'm very busy here ladies, don't have time for this crap decide at the table and do not force me to pick to decide. Flashbacks....
It’s really annoying when customers come in during the busy lunch rush and have the entire time they’re standing in line to decide what they want to order. But then they come up to the counter and say “Hmm, let me think. What do I want?”
So relatable!
Lydia Fay thanks girl!
Imagine having to deal with all of these types of frustrations but with people who dont understand a word you say due to language barriers.. thats what its like working in a tourist shop.
Me: Sir thats 20$
Tourist: 2 dollah ?!
Me: No, its -
*Tourist runs off to cashier...andd I I end up putting everything he/she grabbed off the shelf back*
Shani Fischer gah that sounds so frustrating. Where was this tourist shop?
These two ladies one time both wanted to be the nicest. One inserted her chip into the veriphone. The other snatched it away so fast it disconnected from the register. She inserted her card and stared at the machine for several seconds wondering why it wasn’t working. I began explaining that it wouldn’t work and I had to fetch a manager. She then looked up at me and interrupted “ I think your machine is broken, it’s not taking my card”
LOL. so annoying.
some customers feel like they were born to be entitled to do what they want and have the rudest attitude ever.
I’m a cashier for a hardware store and in my city plastic bags aren’t free, so I was scanning a customer’s items who happened to bring his work buddies, I see one of them opening the bottom drawer under an unoccupied register and got plastic bags, I told him not to open the drawers as employees are only allowed to do that and he proceeded to cuss me out saying he was gonna pay for them and I told in a firm voice if he wanted bags I had some at my register on the hooks all he had to do was ask. And he ignored me putting his items angrily in the bags as if I hurt his ego in front of his friends. He grabbed 3 bags I charged his ass for 5 😡 Idc
ugh, this is so annoying. why can' t people just be kind to employees?
It's like you saw into my retail life. O_O
Meliecho I have a gift for documenting customer service angst
You do indeed. Omg the stories I could tell...
Just made a video about Retail Customers! ua-cam.com/video/Vo4ioMlxS4Y/v-deo.html
That last part killed me 😂
hehehe
some people have a hard time looking at other people in the eyes.
very true!
This was hilarioussss 😂😂
Also, I know you got like thousands comments correcting you on the eye contact thing but yeah; I can definitely see how it would be irritating or insulting.
But this is coming from me, a person who literally cannot make eye contact with her own family.
So I'm being a hypocrite :')
hahahahah that's so funny about making eye contact with your family. and yep. totally got schooled by the youtube comment section. Now I know better!!
1:45 that has happened many times!!!! Lol the costumer would just give me a penny! A frickin Penny?!?! Like what am I supposed to do with that?!
UGH, seriously! Like, Penny for your Thoughts?
During rush hour when people try to pay with their cards and they dont have enough money on their account so they just stand their for a minute transferring from their other account
WOAH! Never had that happen before!
I would really love it if someone made a video about the different ways people "tap" their credit/debit cards. I mostly deal with seniors so I get a good riot out of it, but oh my goodness, regardless of age, it's painful to watch some people try to tap by smacking the machine, or literally tapping the card over and over again on the screen thinking it will be able to read it. Lol.
"Cashiers don't judge you" They said. "There's no need to be anxious" they said.
Alice Rose not all cashiers! This is exaggerated, of course!
Alice Rose Thank goodness more and more places are using apps and machines; someday there won’t be a need for cashiers and this job can be phased out. Robots don’t judge!
I spent this whole video thinking about how much you look like Amy from Brooklyn nine nine lol 🤣
I've gotten that a few times!! haha
#4 - Could it get any worse when people shake your hand and yet they're looking off somewhere else? In church of all places, I run into this all the time, and it's like they're looking off to shake the next guys hand, and I presume looking off to somebody, or something else, when they're shaking that guy's hand, they've shaken after mine. At least nod at me, I'm not a leper. Odd how before it came time to shake hands (the sign of peace it's called) these same people weren't looking off somewhere else constantly. I guess shaking hands in church is just too intimate for them. I know I hated it as a kid, but I don't think I treated my recipients even back then as if they weren't even there.
Oh well, I'll just reach out my hand here in case there's a ghost that would feel slighted.
Charles 22 haha! I’ve totally felt that way at church before. Firstly, the “greet your neighbor” section of service can be super awkward. And sometimes people do not seem that interested in meeting you! Thanks for your comment!
You had me at number two on the list. I work in electronics and I had a person say "I'm looking for that thing on that commercial." Oh, thanks. I know exactly what that is you're talking about.
KA Lewis it’s like.... can you elaborate?? A little bit?? Geez!
Number two:Describing Things Like an Idiot. I can relate to that with that example I gave. That was the whole initial description she gave me:
"I'm looking for that thing on that commercial."
I asked her what thing and she said, "You know, that thing."
I said "What thing? I don't watch much TV."
She said, "It gives you free movies."
She meant a Fire Stick. I confirmed it with asking if she meant a Fire Stick. After she asked if that was what it was called, I told her it is a subscription based device that has movies. Some of the subscriptions don't require money, but most do. She asked how to make it free (KODI) and I told her I wasn't allowed to explain that process, but she could find it on the internet.
I get vague questions all day. Too many to mention. It's like a game show without a prize.
Just re-read your comment. Sorry, I thought you wanted me to elaborate.
KA Lewis ELABORATE AWAY, KA LEWIS. you made my day!
2:08 is a real pain, especially on the phone..
james liehr right?? 😭
It's my job, everything is true. Awesome.
AWESOME.
Disagree w/ number four, nothing wrong with tipping your change!
This one may depend. 75c? I'll take it. But sometimes people just put a few pennies in just because they don't want to carry that around in their wallet. That feels insulting.
Abbey Howe I don't think they have a bad intention in mind. My grandpa never takes metal change be it a penny or more, he just say 'no need, no' and takes the paper. He doesn't like carrying coins around, I don't think there is aharm in leaving them in the store. Depending on the store policy, the coins can go in the tip jar (it is very small amount, but still), directly in the cashier's pocket (every little bit helps) or tothe side to be used to give people change.
On the otherhand, making a show of 'gifting' two pennies is incredibly tacky and rude.
i dont see anything wrong with it unless its a at a sit down restaurant. Im happy if someone tips me anything and i actually love coins because i save them all in a jar and it forces me to not spend it, and it eventually adds up
i can't look people in the eyes due to anxiety...
Some people have mentioned this in the comments. Totally understandable!
Working at Walmart at the Self Checkout, lady comes up saying that a 12 pack of red bull is supposed to be $8.98, I scan the item with my phone, says $20, I go to customer service call my team lead, she says to price check, I go there come back, all of Red Bull is marked $20, BUT there was like 3 of them sitting above the $8.98 one, so the team lead says change it. I change it and keep in mind she was already giving me a hard time bout the Red Bull. She then asks me to price check 3 items containing honey, I scan the first one, I tell her the price and then ask her “do you want it?” In a very nice soothing voice, and she ABSOLUTELY YELLS AT ME “YOU DO NOT ASK ME THE QUESTIONS I ASK YOU THE QUESTIONS” I was just surprised.
Lady: that chocolate thing, round, edible
Cashier: Chocolate cake?
Lady: nooooo it’s not thattt
just... decide what you want!!
Honestly the best interaction with a customer is a quick one. They know what they want and the transaction ends in 2 seconds.
THE NUMBER THING O H M Y GOD ACCURATE!!! also for some reason ppl say “oh my order is to go so I don’t need a number!” like... YOU VERY MUCH STILL NEED A NUMBER,, MY COWORKERS AND I NEED TO FIND YOU AND YOU CUSTOMERS ALL LOOK THE EXACT SAME TO US
oh goodness me sweet pea I just posted your videos live to Facebook hope you have a great day customers are going to love you
Thanks Melissa! You are the best.
Today in the cafe. I was still studying the huge menu they gave me after not long arriving they came over again n again every couple of minutes to ask if I have decided. Surely if I’m still looking at the menu I haven’t decided. Then they went off n gave me dry bread instead of my egg sandwich I ordered.
In other places… Sometimes as soon as you arrive they hand you a menu and ask what you want to order. Then if you need time they go away n sometimes they never return. That’s happened before.
I am a cashier and I have anxiety myself, I actually don't look customers in the eye. If I do my hands shake and I get nervous. so I just speak louder so they can hear me.
The eye contact thing isnt always a rudeness thing. Some people (like people with autism or social anxiety or even just really shy people) really struggle with eyw contact. I know for me it takes a great deal of effort to maintain eye contact and when I'm tired or stressed i sometimes forget and slip back into avoidance.
I was a bartender and I appreciated every tip, including the ones which made a sound. It's kind of a choosing beggar thing saying coins are not good enough for you as a tip.
I can see where you're coming from. When you split tips though, it sucks to divide up a nickel.
@@AbbeyHowe I really cannot argue that :D
"It's ok, I live here." 😂😂 And I'm the owner, yell at me when corporate raises the prices, OH the things I used to want to say to customers...
SAME! like.... it's not my fault. I don't own Cheesecake Factory.