Ya it is I try to avoid anserwing the phone in line but if its important and I what the call is about I try to a step aside ot no harm id there nobody behind but if thwre a line
Mikaila Darling it’s called being polite. You’re dealing with a person, not a machine. Would you like the cashier to be on the phone while “scanning your shit?” Manners seem to be going by the wayside these days.
oh god yes, the "look in the back" is the worst it's not a portal to somewhere with every single item just waiting - it's a room that is a fraction of the size of the shop there is also the customer who will pick something up, change their mind about wanting it, then leave it wherever they are - like i work at a convenience store, and i have found a yogurt by the bread, i have found ice cream down the alcohol aisle - if you don't want it anymore, then put it back, IT ISN'T ROCKET SCIENCE
Famedtitan1988 and leaving the ice cream out of the freezer ruins it! 🤦🏻♀️ Crazy. And I think it’s so funny to picture like a fantasy portal opening up in the back of a small boutique with every item you could ever want. I want to do a follow up sketch with a green screen or something where we see the “magic portal” in the back
Eh, "look in the back" doesn't bother me. I usually just do it. I go back, stare at the empty wall, count to 60 and go back out. "Oh, I'm so sorry! We definitely don't have any size 4s in the back. Is there anything else I can get for you or help you with?" I like the myth that there's a big room of crap I have to look through when I'm really just stuffing half my lunch in my gob while I can because I don't get real breaks.
As a customer that annoys me too. Even when I shop for clothes, when I try something on and don't like I return it immediately to its rack as someone might be just looking for this size. I really feel for shop assistants who have return this pieces back.
I think this one really depends on how big the brand is. I had to do a "look in the back" at a store where the display had none in my size left and the associate on the floor told me to go and ask, in my case they did have it in the back. I can see how that behavior is a peeve the smaller the type of store (a small boutique vs a larger store) the smaller the quantity of the items sold in the store where most likely ALL the stuff is on the floor and there really is NONE in the storeroom.
Yeah .they will do Drama just to b the right one ..even they destroy the product they will insist it's not a good quality. And wants refund...whahahaha..
I work at American Eagle and I swear, people can be so rude. There was a lady just a few weeks ago that had a return and she had her receipt, but didn’t have the card she bought it with. At AE, if the customer doesn’t have the same card they purchased the item with, we cannot give them the money back of their card. They have to get a gift card. And this lady wasn’t having it. She claimed she had a card that was linked to the same account and she was pissed because I told her I couldn’t do that. She cussed me out in front of my managers and many other customers and told me I was being a pain in the ass. I gave her the giftcard and she stormed out. So upsetting that a grown ass woman acted so childish because I have to follow MY COMPANY’S POLICY
Lol I would have given her a list of my bills that need to be paid and told her those are the bills she’s gonna be responsible for if I get fired for not following company policy 😂
And these kinds of customers are the reason i so desperately want out of retail.. I wish just one day a year (or maybe a week) retail workers could talk to customers how we want rather than how we have to.
I hate when they ask "Does this come in any other color besides black?" and i say "No just black" and they ask "Does it come in blue?" .....uh did I not JUST SAY ONLY BLACK DAMMIT!!
Here's the thing....Im hearing impaired & I get this all the time at my job. They just dont like what they hear. So, I told them, do u want to borrow my hearing aid to hear me better? 🙄
The phone convo is bringing me flash backs to a lady who wanted to be served and slammed her items on the counter and turned away to have her phone convo. I decided to serve other customers as it was clear that she had completely turned away and half way through she rudely says aren’t you going to serve me, told her that I’ll serve you once you get off your phone. Such attitude and entitlement she had the whole way through.
A few years back i worked as a nail tecnician. This girl gave me 1 hand, the other on her phone..45 minuted later 1 hand Is done, and the other not even started, she finished her call and Is angry because i havent finished.... during the call when i requested her other hand to start working (several times) she'd swat at me for interupting the call and then ignore me...
I worked for three years at a local grocery store, and this one woman always came and PILED her cart. The main cart was more than full, the baby seat was full, she even grabbed a hand carrier, stuck it under the cart, and filled that too. Mountains of groceries. She then requested double paper bags (which are a pain to put together), and also a LIST of bagging requirements. Then, and I kid you not, I wouldn't even be done emptying the main part of the cart when this lady tells me that she is over budget. We have to dig around in the bags to find the specific thing that she no longer needs, and then some poor soul has to go and return ALL those groceries.
Been working in retail for 11 years - these past 3 years as a cashier - omg I experience that almost on a daily basis. Wish that customers use a calculator to add up their groceries as they shop then they’ll know when to stop loading stuff onto their cart. But, no, not ever the case. At checkout, once over budget, you go through the process of deleting products off the transaction until you reach an amount just below the budget. Frustrating for both the cashier and the long lines behind. Be courteous and considerate, people.
What IS that about?! I've had someone do that too!! They fill to a ridiculous amount but end up having to put more than half of it back. I understand things happen, but there are chronic people who do this! Can't you find your balance before you come in? When you're struggling you always know your balance. I think these people are just totally out of touch...
I've worked at Panera Bread for 5 years and I've been yelled at for the radio speakers playing a country song, there being broccoli in the broccoli cheddar soup, for charging someone for avocado, extra pieces of baguettes, chips, etc. While working register one day, a woman took the time to count through a lot of change only for it to be in a foreign currency.. I didn't really know what to do. The amount of people who walk behind the Employees Only counter where we make the food is crazy and a health hazard, but get mad when we tell them to leave. People will eat their whole sandwich except for a bite and be like "This wasn't made right, I want a new one". Some people even order their food to-go, then say they wanted to eat it here, but refuse to give us their bag back so we can put it on a plate and stand there until we make them extra free food. I never knew there were people like this in the world until I worked there. I used to like people before I worked in food service, now I even keep my head down while walking on the street cause I don't want to deal with anyone
Victoria Neely *gasp* That’s a LOT! I used to go to Panera weekly in college because they let us camp out for hours while we studied and nurses our free refills on coffee. I’m so sorry you had that experience there!!
@@AbbeyHowe oh yeah I like the people who come there to do work cause they don't dirty up tables and are nice :) there are a lot of customers who do make it a very nice place, I wish everyone was like that haha
I also work in the fast food industry. Customers can be annoying sometimes. I've also got people who got angry about their sandwich not being made right. I'm like, "really? It's just a sandwich". People are so weird. I can see that some people are allergic to some of the veggies and why they say not to put them on the sandwich, but if they don't want it on because they just don't like it, they can just pick it off. I also hate when people don't read the menu.
@@JenTheHealthCoach Exactly, like sometimes its just so busy and we've already been having a bad day and a mix up could have happened, or it was just a totally random mistake, but don't come at my first child cause there were 2 less wonton strips on your salad than you would have preferred lol
When I worked retail and someone was on the phone while checking out, I would treat them like they treated me: invisible. I wouldn’t say a word. No “hi” no “how are you today?”... nothing. Then when they went to pay and swiped the card credit when it was meant to be debit... oh well not my fault. Should’ve spoke up and put the phone conversation on hold for a minute🤷🏼♂️
In which country the employees ask _"how are you today?"_ i wanna go there lol Where i live they just say good morning/good day/good evening and that's not always like that, sometimes they even say nothing haha
@@agentsmith9858 American retail companies say employees must greet customers with lines such as “Hello, how are you?” or “Hello how are you doing today?” etc..
Omg I laughed so hard at “What happened to the customer is always right? I think it died at Gina’s bachelorette party.” I have personally never worked in retail but have been behind people like this in line. I certainly feel for the people in retail that have to deal with these kinds of people everyday.
To be honest I never knew this was an issue. (Phone talking) I am the gal on the phone. Next time I'll hang up or finish transaction before continuing convo.
QueenStylin Honestly as a retail worker we think it’s rude because were trying to serve you we may have questions that are store policy questions that we have to ask our guest or customers and we can’t do that if you’re on the phone and we’re just trying to make a great experience but at least holding conversations you won’t believe how many dreadful times people have complain to corporate that no one was top two or no one was holding a conversation with them they weren’t communicating with me etc. etc. etc. and so because of that we are trying to be extra polite and very helpful to our guest and customers whether it’s a grocery store or apparel store. They expect us to give great outstanding customer service but what about service from the customers they should treat us with respect as well because we’re trying to do our job and the job that I work at their certain questions that I have to ask that’s a mandatory when I check them out and it’s hard for me to ask those questions so they won’t miss out if they are on the phone it’s just called being polite it’s not necessarily a rule but it’s just common decency respect people’s jobs basically is what I’m saying
The check the back one is the one that rings most true for me. Customers seem to think that there is a whole bigger store back there. I never bothered argue in the end, I used to just go back there, have a little chat with colleagues or fill out some paperwork or eat, and then go back out like, "No, I'm so sorry."
I worked in retail bookstores for several years. My worst customers were the ones who had the title of the book wrong (usually of a fairly popular/famous book), but absolutely refused to believe they were wrong and treated ME like the idiot for not knowing the book they were talking about. Customer: Ummm....I'm looking for 'To Kill a Mockingjay'. Me: Oh. Ummm, do you mean 'To Kill a Mockingbird'? Customer: I'm pretty sure it is 'To Kill a Mockinjay'. Me: Mockingjays are actually a made up bird from Hunger Games. Are you looking for the third book of the Hunger Games series or is this from a required reading list or something? Customer: Yeah, my 8th grader has to read it. Me: Pretty sure it is 'To Kill A Mockingbird' then. We have it right... Customer: NO! You are wrong. I looked at the title before I came. Don't you have all the school's required reading lists or something? This is ridiculous. Me: We actually do have some school reading lists. What school? Oh here it is. 8th grade. Yup. 'To Kill a Mockingbird'. Customer: I'm going home to double-check. Me: Okay. Have a nice day.
oh good god. i once had a friend that would do variations of "the drop." she'd walk around with items and then decide she didn't want them and just put them back wherever. if it fell on the floor she'd just leave it. i'd tell her to put things back right, that the employees don't need to deal with her shit, and she would respond "i don't care. it's their job." it drove me insane. we're not friends anymore lol
Just came across this video. Great Work. I work at Walmart and I swear I hate my life every freaking second when I am inside that store. There was this one customer who was probably in her 40-50s. She bought this alcohol that requires me to enter age no matter how old a customer is. When I asked her for ID she was like, “Are you kidding me ? Don’t you have eyes. My hair is white. I have wrinkles. You brainless idiot. Can’t you see I am over 40. Idiot.” There was big line of customers and I felt so embarrassed. I swear i could not control my tears. I also hate customers who gives you extra change when the transaction is done. Like dude it’s done. I now can’t accept your extra coins just to give you perfect cash. They leave bathrooms a mess. Like seriously the guy who cleans the bathroom is my friend. Just imagine what goes through him when he has to clean that mess. Walmart has this spinning things for bags and kids keep spinning them all the time. I have to put stuffs in the bag and the parents won’t say anything either. When they spin the thing, it keeps hitting my elbow and man it hurts. Wish customer knew we are humans, we have life and we have emotions.
That sounds *awful*. Sometimes, when I walk into a Walmart, I feel really sad. It's the vibe in there. And I can't believe that woman treated you that way. It's the law when someone is purchasing alcohol! Thank you for sharing your story.
I work at Walmart too. I'm not allowed to sell alcohol (laws) so I have to call csm over everytime someone wants alcohol, not that it's a problem. It does become a problem when the customer becomes impatient and starts yelling at me for it.
Parents are the worst. We had those who would let their children run riot filling up their own trolleys that were never intended to be purchased just so mum could shop in peace. Or the parents who see their child destroy an item (shake up a dessert for example, it won't affect the taste but others will no longer buy it) and then make their child run and swap it for a perfect one.
TERRY. W you do get paid to wait on them right. My wife works in retail and she dealt with them and didn’t ever complain. If you hate it then find another type of employment.
I did that once, it was so embarrassing... I’m so sorry to that one chick-fil-a worker, I was 14 at the time and has some social anxiety because my parents said now since I’m old enough I can walk to chick-fil-a and pay for my own stuff..
I hate when I'm clearly on break, the uniform is off, and I am walking to the back of the store, lunch in hand, and someone asks "um excuse me you work here right? "I'm on my break." "Where's the peanut butter? " "I'm on my break but Customer service is under the green light down this aisle. They can help you... because I'm on my break." "It will only take a moment, is the peanut butter down this aisle? ".... I....sure."
Many places have rules against working on break or off the clock. We have a set amount of time for breaks and if you’re late coming back you can get in trouble. Besides the employee deserves to be paid for their work
Whenever I got a person on the phone at checkout I just talk super loud. If they don’t answer I just start doing what I want? DO YOU WANT A BAG no answer Nope not getting one DO YOU HAVE A REWARDS CARD, THESE ITEMS ARE ON SALE WITH A CARD no answer No sales for youuu I had a man one time come in and say “Do you have that stuff for under your eyes” “.....what does it do” “Like cover stuff up” “......likeeee makeup” “No” “Okay then.... like skin care” “Yeah sure, like a cream” “Okayyy....” *walks over to an AISLE of skin care and endless options for under eyes “Do you have a brand in mind” “No” “Okay... have you used a certain product before” “No” “.....okay soooooo what is the under eye cream for” “FOR PUTTING UNDER MY EYES” *me getting irritated, I start grabbing random things and handing them to him “This ones for puffiness, this is for wrinkles, this is for bags, this is for crows feet, this is for dark circles” “I just need something for my eyes” “....... okay this says under eyes, here ya go” *me running away as fast as possible
The customers that get on my nerves is the ones that bring a jillion items into the fitting rooms and they just throw items on the floor “expecting” workers to clean it up for them. Seriously I work retail for years and I shop as a customer myself and it really hurts me to see how disrespectful people can be towards retail staff. Honestly the rack is right outside! It doesn’t hurt to have some courtesy to put it BACK where you found it! And the customers that complain about things I cannot change. The price, the sale at the time, what coupons are excluded from what.... The list goes on. You would think that some people would know that a regular sales associate with no say in how the store functions can’t do anything about it right? But no they expect you to call over a manager only for the manager to tell them the exact thing the associate just said. Seriously, there should be no reason why customers should be rude to retail workers. They deal with so much pressure on a daily basis and customer service is a very mentally stressful job. The more considerate you can be with a retail worker, the better service you will get. It never hurts to be polite. If you’re one of those rude customers chances are you’ve never worked retail or a customer service job in your life.
OMG I work in mid-luxury, and it always blows my mind how people do this! They just throw a $500 sweater on the floor. We have this crazy customer that always comes in chewing something and smacking her mouth, and she is so bad for this. There is just a pile of clothes on the fitting room floor when she is done, and she doesn't end up buying anything.
my daughter came to me after her first day of working retail and said mom remember those stories you told me about customers and I thought you were exaggerating? you weren't. 10 years in retail I told her all kinds of stories.
that's so funny. can you share any stories with me? i'm thinking about making a sequel to this video. My email is howefunnybiz@gmail.com or you can just share in the comments.
"Did you find everything okay?"is not a question that i want any answer other than "yes, thank you" or "no i was wondering if you could help me find/with ___". If you just say "no" and look at me im gonna say "ok" and start silently checking out your items. If you arent gonna tell me what it is then it must not have been that important.
Oh my gosh, this both was spot on and had me laughing. I worked in retail management for 25 years, and, girl, do I have stories. One thing I can say is PEOPLE GET OFF THE PHONE when you go to the cash wrap to pay for your items. It's so incredibly rude to the person behind the counter. Give them the same respect and curtousy you would want. And stop going into a stores 5 minutes before closing for "just a minute to look" and hold that person back from their closing duties for 30 or more minutes. Those people have a time limit to be out of that store, there are a million things to do, and they have been on their feet for hours. Btw, I'm out of retail now, hallelujah lol. And I always try to be a good, thankful, respectful customer after all my years in retail.
when I worked as a server at a restaurant, groups of people would come in like 15 mins before close. it was so annoying. they would often stay wayyyyy beyond closing and act so entitled to the space even though the kitchen was closed and we were clearly supposed to be off the clock.
I used to be a deli clerk. People would walk in the store a half hour or less before closing. Then would walk around until after closing when we were supposed be cleaning up and demand to be served!!
I worked a few retail jobs while I was in college, but my first, and the worst, was Robinson's-May. This was already an upscale store in an upscale area, and I worked in an expensive department. I kid you not, 99.9% of the customers were rude, snobbish, entitled people, who thought they were better than me. I had one lady who was on her phone when she reached the register. She was just talking away, and didn't even acknowledge that I greeted her. I proceed to ring her up and when I try to tell her the total, she holds her hand up, clearly telling me to be quiet because she was on the phone. I wasn't having it, and in a raised voice, (not shouting, just louder than I needed to be), I gave her the total. She finally stopped talking on the phone, and looked at me as if she couldn't believe I would interrupt her oh-so-important conversation. I merely smiled back at her politely as she handed over her credit card.
Speaking like a religious person. A cool idea if you work say in a big store that will be packed on Boxing Day: To not accept any returns. To go get the traffic out of the store. Especially no returns without a receipt
I had a customer who thought he knew every rule for the drugstore because he worked there before we even had digital cash registers. He would say stuff like "You are supposed to give every customer a bag whether they want one or not." & "Only managers can do price checks." Neither of the two examples are true anymore, but he doesn't back down. He also thinks that I'm as dumb as a box of rocks, and that the cheap items are crap. Nevermind there's a hundred percent money back guarantee on our generics.
Patrick Leeming ex employees are the worst. I had a guy come in and unannounced and plain clothed (we wear uniforms) walked behind the counter and demanded that I log in to the computer so he could check something. I refused and he got angry saying that he used to work there and he needed to check something, I said I don’t care and I don’t know who you are and I’m not using my login to give you access to our computer. Turns out he was a disgruntled ex employee who was locked in a law suit with our company and wanted to get information from our internal files.
I do sometimes tell people that I'm just browsing when they try to help, even if I plan to buy, but only because it makes me very uncomfortable to talk to people whom I don't know. I'm never as rude as that though
That drives me nuts when people walk away to shop while returning something....umm hello? I need some info, why it's being returned, your signature, and do you actually want the money back? Literally the entire return cannot be done if you leave the counter!! Stay here!! Lol.
I remember this place i use to work many moons ago their was a polish customer with three bags full of items to try on and lierally dumped them all infront of me. You could only take 2 items at a time into the changing rooms She took two and every 5 mins she would emerge and ask for two more items while giving me the ones she had used. It was really busy and their was just me on the tills. After about an hour and a half trying on everything she dumbed on my desk she settled with one of the cheapest t shirts and even had the cheek to ask for a student discount which we didnt offer. After she had left i turned around to notice something.......every single item she handed back to me.......was inside out 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡💀💀💀💀💀💀💀💀
I work at a certain coupon-happy store where all of our coupons are sent out daily via email, are online, and through fliers. And yet, almost none of my customers come to the register with their coupons ready, even if they've been standing in line for 5+ minutes because every other jerk in front of them has done the same thing. So then they have to pull their phone oooout, dig through their email to find that, whoops, guess they deleted it! Then make me guide them through the process of finding it on the website. And, lo and behold, it won't apply anyways because the coupons don't work on sale priced items and people don't bother to read. If people just a) read the print on the coupon and b) read sale signs, I could move customers through my line twice as fast.
What I do on no6, after knowing it's not back there is go to the back and stand for a few minutes, then turn around and come back out saying we're out. Beats having a mindless argument with the customer after you literally have no inventory of it in the back. I've been working in retail 20 years. I've seen it all. One time me and my husband was at a grocery store, not Walmart, and a customer was complaining to the produce help that the bananas are cheaper at Walmart. And the poor guy is just steadily shaking his head. He's just the help. He's not management. Nothing he can do about it. If the store doesn't compare prices, go where you know it's cheaper. After she left, me and my husband had walked up to the guy and told him it's OK. That we were both Produce Managers and go through that same thing nearly every day. This guy actually gave a sigh of relief and told us. "Thank you"
I was fairly new at a retail job and was having trouble running a lady’s card, so she was getting frustrated with me. I asked a co-worker for help, and she said, “Just press F6.” As I’m looking for the button, the customer says, “DID YOU NOT HEAR HER? SHE SAID PRESS F6.” I’m standing there like, “Oh. Do you want to clock in since you know how to run this shit?” 🙃 Another lady tried to return clothes that were clearly worn (dirty) and missing tags, so I told her we couldn’t accept them. She began to cuss me out and say, “Well, I don’t have a need for them anymore, so what the FUCK am I supposed to do with them!?” ... Lady, I don’t care what you do with them, I just know you’re not getting your money back for these musty clothes. 😐 And if the return date has passed, tags are missing, or they don’t have their receipt, I explain our return policy to them which results in them storming out and yelling, “I am NEVER shopping here again, you’ve just lost a customer!!” This isn’t a tiny ass boutique, this is a corporate retailer. Losing one customer who spends an average $22 doesn’t mean shit. 😂
What I hate the most; One: Them: "Excuse me. Do you know where *insert item that is in the side of the store I don't work in.* Me: "No. But I can find someone in the area who does-" Them: "You work here. That means you should know exactly where everything is, right?" Me: *Internally screaming* Two: Me: *Working in sporting goods area checking out ammunition* Customer leaves with a small bag. *New Customer rolls in with a buggy full of groceries and a thousand items.* Them: "Can I check out here?" Me: "Sorry. I wish I could but I-" Them: "But I saw you rung him out." Me: "Yes. But it's for sporting goo-" Them: "Then why can't I be checked out?" Me: "I don't have enough bags for so many items. Nor do I have a scale for your produce-" Them: "This is so inconsiderate. I want to see a manager." Me: ...
The. Stare. I FREAKING hate when a customer asks you for something that doesn’t even exist and then just STARES AT YOU. Like no and I can’t just whip it into existence.
"how much is this/are these?" dude the price tag is literally on the product. big enough that if you were 4 blocks away you'd be able to read. "do you have this product in the store?" no. they're all out here. "could you loo-" I SAID - THEY'RE ALL OUT HERE IF YOU CAN'T FIND IT, IT'S SOLD OUT! "could you lower the price of this product?" Do I look like I'm in charge of anything besides checking you out?
I work retail and all of this are 💯% accurate! For all customers now, I say, "Hi welcome in. How are you doing today?", I kid you not more then half reply with "I'm just looking." So I've started to reply with, "Oh that's fine, but I was asking how you were doing today." It is so hilarious to see the dumbfounded look on their faces when they realize they made themselves look like idiots, because they assumed what I said instead of listening.
I'm a jeweler at a (mostly) clothing retail store. I had a customer notice how I walked around the counters and stated: Customer: "Oh, you have polio?!" Me: "No, ma'am, I have cerebral palsy. I was born this way." Customer: "My brother has polio, and he walks just like you do. You MUST have polio!" Me: "..." (Cerebral Palsy is caused by brain damage. Polio is caused by a virus.)
I have a medical condition too with tremors for my hands so when customers piss me off or stress me out. My hands are more noticeable and people ask “Are you cold?” And I say yes so they can shut up
One time during the holidays, I was asked to check in the back, the lady I helped was almost as bad as the one portrayed in your video. So I politely told her, "Ma'am we don't have a workshop in the back, the merchandise isn't made in store." I could tell she was shocked, her face went blank for a moment and she walked away. I thought for sure she would make a complaint, but no, I was never notified by a manager. 😂 I felt bad, but it felt great at the same time.
James Belkin “If we had something in the back, don’t you think we would put it in the front?” I would say that.. but your answer is better next time I wanna be petty
Then there's the cafe customer who picks up the food, settles the children at the table, fetches cutlery and generally settles in before remembering to come and pay, while I stand there waiting behind the counter like a wally.
I had someone try to pay by card, but it wouldn’t swipe. Their card looked like it literally caught on fire. The card was burnt, the chip was discolored and parts were missing, the magnetic strip was scratched and the numbers were melted and barely readable when i had to type the numbers in. The card was literally destroyed. His response when his card wouldn’t work: *Maybe it’s the chip* like Sir. 😐
I worked in retail for five years and my worst moment was when one lady screamed “YOU’RE A LIAR” at me in front of the entire store full of customers as she stormed out because I said there might be something we could do for her return (against policy) and it turned out I couldn’t do anything for her in store and she had to call our head office. Please treat retail workers with respect!! Surprisingly enough they’re people too!!!
I once worked at Bath and Body Works. Now the thing is, customers almost always buy tons of stuff. Bags and bags, especially around the holidays. With each purchase, we give out coupons for their next purchase. I once processed a lady's entire transaction, and then placed the coupon in the bag. Her husband asked what it was, I explained it. He then told his wife to return EVERYTHING they just bought, and buy it again for the 10% off or whatever they could get. She clearly just wanted to leave, but her husband insisted. So, with a long line snaking down the aisle, she returned, then bought everything again with her coupon. I was so impressed by her husband's lack of shame and thrifty-ness that I was almost not annoyed. Almost.
Well, many companies mandate that employees ask every customer if he/she needs assistance as a way to boost sales and/or make it seem as though the company cares about its customers. We know that you don't need our help but our job requires us to ask so there's nothing else for us to say.
I know when I worked retail we had to acknowledge patrons to make them aware we see them👀 so they won't be so quick to steal. I guess it has always stuck with me
Haha seems like you've never worked retail... We HAVE to ask if you are "finding everything all right" because that's our job and if we don't do it we can get in trouble.... That's like you not ringing someone up at McDonald's even though you need to... Luckly I'm mainly cashier
I work retail and agree with this! I don't mind being asked once, I realize that's required/ trying to be helpful. But I don't need every employee working that day to ask me in a span of 45 seconds. Back off! One of my favorite stores I usually end up leaving before I'm done browsing because I get annoyed by the employees. I know it's the company policy but it drives me nuts
I’m pretty sure customers think that the backroom is a magical place containing large amounts of excess stock as far as the eye can see, when all it is is a dingy room with maybe 2 to 3 boxes of excess stock and a breakroom.
I’ve had customers get upset with me for not having their size. The eye roll huff and puff. We have a option where we can order it and it get delivered to your house for free shipping, and they get even more upset and go “ well if that was the case I could’ve just ordered it myself” 😑 I’m trying to help you here and you have an attitude not my problem we don’t have your size
I worked at a shoe store where we kept all the inventory on the floor, like Rack Room or Off Broadway. People ALWAYS thought we had more inventory. But even though the stock room was a fraction of the size of the rest of the store they just KNEW we had the show they wanted in the size they needed waiting on a shelf in the "back." We were just keeping it to ourselves because, somehow, that's good for business.
You know that feel when you're looking the customer in their eyes and they're looking at you. You say "Hi, how can I help you" and they turn their head and just walk past you. Then after a minute or so they come and ask for help.
The cell phone person is eventually going to cause "please shut off your phone so we can serve you better", like in hospitals. Another annoyance are customers that take something they want and move it somewhere else so no one can find it, but them. I just feel like going there after the person walks off (to probably do it again somewhere else) and putting it back where it belongs. I know you're trying to save that, but that is kind of rude. That is annoying also being a fellow shopper.
I've never worked in retail and these videos always remind me to be extra polite and courteous to the staff. You really don't think people are That bad until you either see it for yourself, or read the comments on these videos.
Yeah, it's obviously not a universal occurrence. There's lots of amazing and sweet and thoughtful customers! It's the occasional bad egg that makes it a really tough gig.
Everyone thinks I work at the petstore even when I'm not wearing my green collared shirt. I work at the frickin dollar tree but I have a dog and spoil him. I DON'T WORK AT THE PET STORE!
I work at a drug store. There is a customer that always asks what everything costs despite everything being labeled on the shelf. I always have to call out for help when she gets in line because she takes forever to decide if she wants it and won't let others come in front of her. Unfortunately she is a regular.
Don’t forget when you scan something and it didn’t go through or forgot to scan that item.. Customer: “I guess it means it’s for free.” ... no Barbara it’s not.
every goddamn time! and i mean, EVERY goddamn time. maybe next time i'll just say, "nope, not free. but since it didn't scan you'll need to go get another one so i can scan it." even though i know it would scan on the second try. just seeing them having to walking to wherever the item was to get another one would be a small victory for me. i really am genuinely nice to customers. but after a while they act like they're the fist person to EVER make that joke; even when it's been the same customer making it....to me....twice within a week. and they always give that dumb-ass little laugh like it was the funniest pun in the world. yeah, 'cause i've never heard that one before.
Or they stand in the check out line and wait until everything is bagged and loaded back up in the cart before it dawns on them to get the payment out of their purse. They dig around in it like its Hermione Grangers beaded bag. What did they think was going to happen at the end, balloons and confetti to drop and they get it for free??
I've worked in retail before but if I go into a shop and have a sales staff ask me if I needed any help more than once within 5 minutes, you can bet I'm walking my ass out. If I needed help with something I'd ask.
Personally, I strongly believe that EVERYONE should be required to work retail...especially at that particular time of the year. Not meaning to make this a form of punishment for them (although that has crossed my mind a few times), but to simply (and hopefully) provide them with some understanding regarding what retail workers are subjected to on a regular. I realize this may be somewhat idealistic, but the customers who showed me the most empathy were people who had actually worked retail in the past. They could truly feel the pain.
I have been doing this for years and let me tell you how many things I have see so many times a day, I love the there nothing in the back no matter how many times I say it.
I’ve had all of this happen to me (especially the ‘can’t you check the back?’ People… even going as far as saying I already checked the back for other customers before them…)
I was heavily pregnant 8 half months pregnant & was walking up the isles of the shop & a guy said to me carry my heavy shopping basket to the tills It’s to heavy !! So basically a man would expect expect a pregnant woman to carry you’re shopping !! Not a Gent in my eyes !! I declined !! No way was I putting my baby at risk & he didn’t even say please !! He said why ain’t u carrying my shopping I said I’m pregnant not fat 🤷♀️ I got a another member of staff to help the lazy sod carry is shopping to the till, he was abled bodied not disabled or to old,
I loved your video! I worked at Wal-Mart for 4 years. Wal-Mart attracts the dregs of society. This story is one of the worst I have in my arsenal. Beware It is a long story. Enjoy! A couple and their 7 year old daughter approach my register. The first thing the woman says when she reaches me is "can ya call up the deli and order me some potata salad?" I said "no ma'am. You would actually have to go to the deli and tell them what size you want, get a barcode for it and bring it to the register." To which she said "so you don't have their number?" "Ummmm yes ma'am I don't have their number." So she starts to unload her cart onto the belt. Harmless enough right? WRONG! She has a full cart and she starts to go through it to determine what she does and doesn't want! A good 1/4 to 1/3 actually makes it onto the belt. The rest gets put on the floor, on top of the drink cooler, up with the candy and gum, on other registers, etc. You name it she put it there. Well at one point she picks and drops a pack of 12 count canned soda, which of course caused some of the cans to burst and make a mess. She sends her bf/husband back to get another pack. She hands me a few more items to scan. I looked down for a second. When I looked back up she was gone! She had left her 7 year old at the register alone! No mother and no father. Her cart was still half full. She hadn't taken anything off the bag table. The entire surrounding area was a mess. And to top it all off I now have a child in front of me, who of course wouldn't tell me where her mom had went or talk to me at all! So I put in for a CSM to come to my register. You guys know how long it takes for a manager to come help you. I figure the manager or one of the parents would eventually show up, maybe. I wait a few minutes when the kid suddenly starts to walk away with the half empty cart. I was not about to let a child wonder around alone in the store. So I went and grabbed the front of the cart and guided it and the child back to the register. I told the child that we were going to put the rest of the stuff in the cart on the belt and put the bagged stuff into the cart and all mommy will have to do when she gets back is pay. So we start to do that. One minute or so later the woman comes back, sees me putting the items on the belt, and starts to yell at me for touching her stuff. I don't like yelling and confrontations. So I just shut down. I didn't look at her. I didn't acknowledge her in any way. When she saw that I wasn't even paying attention to her she quickly finished her transaction and left. Do you want to know why she left? What was so important that she left her child with a complete stranger and didn't say a word? Yup! She had gone to get her all important potata salad!
When I worked in retail a lady tried returning stuff that she had bought over a year ago. She got mad because I told her she couldn’t return the stuff. Another time a guy tried returning stuff without a receipt or tags. The manager told him he couldn’t without those things. Turns out the stuff wasn’t even from our store.
I worked in retail for three years and I can say this is true. I used to have this repeat customer, she would come in and buy around $100 worth of clothes then try and return them a few weeks later, but they always smelled like pee so we could never take them back. Another time, this woman came in with I shit you not 2 shopping carts full of returns and all the items spaned 3 receipts. but she did not return them right away, she waited till we closed to come to the check out with her new basket of purches. so we had to return a shit tone of items them ring up all her new stuff, plus as I was doing the return she was still shopping, she grabbed a bunch of clothes off the rack then decided she did not want them so she handed them to me. then another time, this lady came in with a bunch of clothes to return and repurchases because we had lowered the prices. Safe to say, I no longer work in retail.
There isn't anything wrong with politely listening to a retail worker's informative chat and declining help, btw. Or stating that you are indeed just looking...Customers do not always know precisely what they are shopping for, I browse with a general idea and only ask for help if I can't find the section is will be in. That being said, it isn't ok to be snarky and rude to retail people doing their jobs.
I had this couple try to return a half-empty bottle of fabric dye. No receipt either, not that I think it would have mattered. It was a guy at first, I explained we couldn't take the item back, he leaves, comes back with a women, and she almost-slams the bottle on the counter and tells me she wants to return it. Her excuse for the half bottle missing was she "tried a little to test dye a small spot", but wanted to return it cause it wasn't the right color and "completely ruined" what she wanted to dye. A pillowcase, I think. Of course it was the exact color the little color mark on the bottle said it was, so how it was the "wrong color" I don't know. And I don't know how many people have dyed things before, but you don't use half a bottle on a test patch. Of course she was on the war path, so I had to call over a manager who basically repeated what I'd been telling her. She (customer) began to shout and cuss at that point, and was promptly asked to leave the store. I also liked your phone one. Happened to me so much I just started talking over them, which at least gets them to pay attention so they can leave and finish the conversation. You also sometimes get them to hang up and they'll them say they hate when other people are on phones at checkouts. Basically saying they hate when others do what they just did, therefore hate themselves... You see the ugly/rude/lazy side of people a lot in retail...
I recently worked seasonal cashier at Kohl's. One night, a couple who had been waiting in line came up to my register. Instead of deciding whether or not purchase a particular item of clothing while they were actually selecting it, they waited until they got to my register to debate the subject between themselves. The wife asked her husband to try on that particular garment to see if it would fit the person they were wanting to buy it for. When I looked questioningly at the woman, she replied with, "It's okay. There is no one waiting." (Not true, by the way.) My thinking is why they did not make that decision prior to heading to checkout instead of being such dingbats!
Just yesterday this girl purchased a lot of items and after that transaction was finished she wanted get this plant that had been marked down to $3 then asked for a discount so I told her it was already marked down then she asked to speak to my manager, oh yes let me get my manager so she can tell you the same thing and waste her time. So she comes over there and I go to another register because I had people waiting in my line and this girl starts yelling by my manager saying “look she’s so rude she ain’t even gonna y’all to me” then yelled at my other costumers and said “y’all should just go to another line she’s a bitch” but my manager told her the same thing and she stormed off and threw the plant at me.....retail really don’t get paid enough
I am SO laughing my ass off!!! I have worked in retail for 25 years, this is SO on target!!! I totally LOVE the line “I think it (CS) died at the bachelorette party.” 🤣😂🤣😊😊
the people who split up the transactions to abuse a 10 off 25 coupon...just no, the people who trash the entire place then look grumpy at you the whole time while saying "oh this thing that is 40% off is "too much" and even worse when they proudly hold the item but when you tell them a price they don't want to pay they act suddenly like the item is the grossest thing ever. Kind of funny though
I’ve been one of those people that return way too much stuff from online purchases. I felt so bad cause it took so long. But damn if at the time I didn’t want to pay for return shipping. Retail employees are heroes.
Literally today a customer: "Will you give me a discount because I'm buying so many things?" Me: "Sorry, we don't have any discounts like that." She: "So you will not give me a discount?!" Me: "Sorry, we don't have any discounts like that here." She: "Just give me a discount anyway." Me: "Sorry, it's not possible." She (blabbering about how rude I am and how unfair this is): "We drove so long to get here and you are telling me, you are not even going to give me a discount?!" Me: "Sorry, there is no way for me to create a discount, I don't own the store I just work here." She: "But like you can give me something for free, right?! What about this?" Me (internally screaming and wanting to murder her on the spot) Normally, I would probably just ignore it but it was afternoon after five days at work, I didn't sleep much during the whole week and I forgot my lunch at home, so I was starving. Also, she obviously didn't need a discount considering how many stuff she could afford to buy.
I’ve worked retail for almost half my life. I barely have any horror stories, but I honestly think that’s because someone’s advice worked near perfect for me. Politeness, consideration, and a positive attitude (even if you have to fake it) go a long way in thankless jobs. You won’t be able to please the unpleasable, but at least you did your job and they can’t take that away from you. My horror stories are more funny to me though, usually because someone says hilarious afterward or something happens that’s hilarious. I was about to clock out but my shift still had 5 mins left, so I helped a cashier with bagging since all the courtesy clerks were bagging elsewhere. After I was done, a lady came in with an ad and was displeased she didn’t get the sales deal. The cashier I helped came over since she was a pro at the ads, and stated that the deal was a 5 for $5 Friday deal. It was Saturday or Sunday. The lady huffed, tossed the ad to the floor, and stormed out of the store. Me: well at least she didn’t try to make use eat the ad for lunch. Cashier: funny cause I’m hungry and shame on her, I could have totally given her that discount. At my current job, I’ve had about 3 male customers (not related) who have had some of the worst attitudes I’ve encountered. 1) Maybe mid-late 20’s. He literally got in line the moment the previous customer was pulling out his card and I was handing the bag the customer. This guy was already tapping his foot like he had been waiting in line for an hour. As I was ringing him him, he was mumbling in a way that he just couldn’t be bothered with time. He paid in cash, as I was collecting and counting his change, he began to rant about how much he hated the store and how slow everyone was. I decided to be sarcastic (boss warned me about him and said if he’s hostile, I can tell him to immediately leave). I told him, “damn, don’t you just hate super long lines at busy hours?” He didn’t say anything in return, just left and I haven’t seen him since. 2) This was an elder gentleman who basically just hated the world because it wasn’t like it was when he was younger. There wasn’t a line, so I let him rant. The ranting turned more into a quick conversation with me saying his opinion was valid, but only because a lot of people want instant gratification and feel entitled to such, and most don’t know exactly what it’s like to do hard work for living for little pay. After that day, when he comes in, he smiles at me, might rant a little if there’s time. Once he apologized and I said it was okay, everyone needs a hater-moment with someone who is actually willing to listen. Now he’s a regular at the store. ^^ my boss overheard me say that and had to go back into the office to laugh. She couldn’t believe I said “hater-moment” to an elder man. I just told her, I knew my audience and that might be me when I get older. He may hate the world, but he doesn’t have to hate shopping there. 3) This is my favorite cause it has a happy ending. Another elder gentleman who just was grumpy all the time. He’s a regular, checked him out a few times when it’s my shift, always made sure to smile when he’s there. Then one day he purchased a chimichanga and I decided to open a conversation. I told him I loved chimis and was a little jealous cause I had to wait another hour to eat something. He laughed! Next time I checked him out, I found out why he was grumpy when shopping there. He needed a job, applied there, and never got a call back. I told him to apply again and handed him an application, but warned him that I wasn’t sure what kind of employees the store was looking for. Sadly he wasn’t hired, the good news is that he got a job shortly after that encounter. Now he brings his wife there to go shopping, and always makes sure to say bye to me even if I wasn’t the one to check him out. He’s so much happier now when I see him. Sorry for long comment, I just really liked this video and wanted to share my less dramatic horror stories. Lol.
Abbey Howe - and thank you! I love the video and the satire. To be fair, with my current job that is, I don’t have as many horror stories is mostly due to the managers and co-workers being great to work with. We get a lot of regulars that have great senses of humor, so I get to test my own humor for them and see if it sticks or not; only one joke of mine has bad ratio of working. Most of the (repetitive) annoying saying customers say are usually followed by me saying just as sarcastic. Like the good ‘ol “I guess it’s free” line when an item refuses to ring up. I usually just reply with a playful “you wish”. Or if it’s a regular that I know has an awesome sense of humor, I’ll do the comical evil laugh and hit the button on the register that just marks the item if it won’t ring up and the UPC isn’t recognizable. That way, no matter how many times I hear that freebie line, I’ll have something to back it up with that doesn’t drive me crazy. When I was working at other places in retail, I wasn’t a cashier. I stocked, helped with go-backs sometimes, did some tagging once a week, and also did some personal shopping for the online orders. The major difference between those places and where I am now is the staff environment. Whenever managers did the corporate chain of command stuff, it sucked and didn’t help the hourly workers, and it caused most to be bitter. Here if that happens, no one is really bitter. Might get some mini rants, but it doesn’t effect the overall good environment and moral.
And the best one was when, on the day before the one day the store is closed for the year, (Christmas), someone took a bunch of the gallon containers of ice cream and stuck them in a display armoire. We didn’t find out this had been done until the store was reopened on the 26th.
Have you worked retail? Tell me YOUR retail horror stories in the comments!
Abbey Howe used to work at Taco Bell don’t even get me started.....
I want to hear about it!
@@helloabbeygrace so did I
@@helloabbeygrace tell me more, because i work in a grocery store and giiiirrrrllll there's a lot of stuff that happened to me!
Lexie02 Jones just terrible terrible customers. Drunk, high, crazy... it felt like a constart circus of freaks... me included honestly 😂😂😂
The 'Can I speak to a manager' is great when the answer is 'That would be me, and it's still no.'
HAHAHAHAHA love it
Same😂😂
Right???😂
Phone stores are different, because we don't have managers lmao only our customer service 😂
It's so rude to be on the phone when at the checkout.
Martin Stewart RIGHT?!? why do people do this?
Ya it is I try to avoid anserwing the phone in line but if its important and I what the call is about I try to a step aside ot no harm id there nobody behind but if thwre a line
Why? Not like the cashier needs much of my attention. Just scan my shit so I can pay and leave. Literally no words need to be said.
Mikaila Darling it’s called being polite. You’re dealing with a person, not a machine. Would you like the cashier to be on the phone while “scanning your shit?”
Manners seem to be going by the wayside these days.
Not to mention they think it’s perfectly fine to hold up the line until their call is done then finish paying. God I hate them.
oh god yes, the "look in the back" is the worst
it's not a portal to somewhere with every single item just waiting - it's a room that is a fraction of the size of the shop
there is also the customer who will pick something up, change their mind about wanting it, then leave it wherever they are - like i work at a convenience store, and i have found a yogurt by the bread, i have found ice cream down the alcohol aisle - if you don't want it anymore, then put it back, IT ISN'T ROCKET SCIENCE
Famedtitan1988 and leaving the ice cream out of the freezer ruins it! 🤦🏻♀️ Crazy. And I think it’s so funny to picture like a fantasy portal opening up in the back of a small boutique with every item you could ever want. I want to do a follow up sketch with a green screen or something where we see the “magic portal” in the back
Eh, "look in the back" doesn't bother me. I usually just do it. I go back, stare at the empty wall, count to 60 and go back out. "Oh, I'm so sorry! We definitely don't have any size 4s in the back. Is there anything else I can get for you or help you with?" I like the myth that there's a big room of crap I have to look through when I'm really just stuffing half my lunch in my gob while I can because I don't get real breaks.
As a customer that annoys me too. Even when I shop for clothes, when I try something on and don't like I return it immediately to its rack as someone might be just looking for this size. I really feel for shop assistants who have return this pieces back.
I think this one really depends on how big the brand is. I had to do a "look in the back" at a store where the display had none in my size left and the associate on the floor told me to go and ask, in my case they did have it in the back.
I can see how that behavior is a peeve the smaller the type of store (a small boutique vs a larger store) the smaller the quantity of the items sold in the store where most likely ALL the stuff is on the floor and there really is NONE in the storeroom.
The one I wish I couldn’t believe was finding a half consumed bottle of soda that had been placed back into the cooler when I was opening my lane
The customer is NEVER right.......
hear, hear!
There may be times when the customer is right, but as a clerk, to say the customer is always right is false doctrine
Yeah .they will do Drama just to b the right one ..even they destroy the product they will insist it's not a good quality. And wants refund...whahahaha..
Anyone who says they are, they are the morons in this video
Anyone can be right
I work at American Eagle and I swear, people can be so rude. There was a lady just a few weeks ago that had a return and she had her receipt, but didn’t have the card she bought it with. At AE, if the customer doesn’t have the same card they purchased the item with, we cannot give them the money back of their card. They have to get a gift card. And this lady wasn’t having it. She claimed she had a card that was linked to the same account and she was pissed because I told her I couldn’t do that. She cussed me out in front of my managers and many other customers and told me I was being a pain in the ass. I gave her the giftcard and she stormed out. So upsetting that a grown ass woman acted so childish because I have to follow MY COMPANY’S POLICY
American Eagle has a lot of rude difficult customers I also work there too I had the same experience.
Lol I would have given her a list of my bills that need to be paid and told her those are the bills she’s gonna be responsible for if I get fired for not following company policy 😂
And these kinds of customers are the reason i so desperately want out of retail..
I wish just one day a year (or maybe a week) retail workers could talk to customers how we want rather than how we have to.
Amen sister!!!
The Purge: Retail Workers Unite where retail workers speak their minds for one day a year. I would watch that movie.
HAHAHA such a good idea. new video, maybe?
@@AbbeyHowe That would be a great idea for a video, Abbey. :)
working around people just sucks.
I hate when they ask "Does this come in any other color besides black?" and i say "No just black" and they ask "Does it come in blue?" .....uh did I not JUST SAY ONLY BLACK DAMMIT!!
WHY CAN'T THEY LISTEN?? HAHA
Here's the thing....Im hearing impaired & I get this all the time at my job. They just dont like what they hear. So, I told them, do u want to borrow my hearing aid to hear me better? 🙄
The phone convo is bringing me flash backs to a lady who wanted to be served and slammed her items on the counter and turned away to have her phone convo. I decided to serve other customers as it was clear that she had completely turned away and half way through she rudely says aren’t you going to serve me, told her that I’ll serve you once you get off your phone. Such attitude and entitlement she had the whole way through.
Stephanie Hazell I seriously do not understand when people treat other people that way. I think it’s a power dynamic that some can’t help exploiting.
A few years back i worked as a nail tecnician. This girl gave me 1 hand, the other on her phone..45 minuted later 1 hand Is done, and the other not even started, she finished her call and Is angry because i havent finished.... during the call when i requested her other hand to start working (several times) she'd swat at me for interupting the call and then ignore me...
I worked for three years at a local grocery store, and this one woman always came and PILED her cart. The main cart was more than full, the baby seat was full, she even grabbed a hand carrier, stuck it under the cart, and filled that too. Mountains of groceries. She then requested double paper bags (which are a pain to put together), and also a LIST of bagging requirements. Then, and I kid you not, I wouldn't even be done emptying the main part of the cart when this lady tells me that she is over budget. We have to dig around in the bags to find the specific thing that she no longer needs, and then some poor soul has to go and return ALL those groceries.
Brittany P WOAH 🤯
Been working in retail for 11 years - these past 3 years as a cashier - omg I experience that almost on a daily basis. Wish that customers use a calculator to add up their groceries as they shop then they’ll know when to stop loading stuff onto their cart. But, no, not ever the case. At checkout, once over budget, you go through the process of deleting products off the transaction until you reach an amount just below the budget. Frustrating for both the cashier and the long lines behind. Be courteous and considerate, people.
I know of a lot of cases like these, I wish at some point we could tell them to fuck off.
What IS that about?! I've had someone do that too!! They fill to a ridiculous amount but end up having to put more than half of it back. I understand things happen, but there are chronic people who do this! Can't you find your balance before you come in? When you're struggling you always know your balance. I think these people are just totally out of touch...
@@MSG-th1pv Yes! at least once a week this happens. Can't afford it don't put it in your cart.
I've worked at Panera Bread for 5 years and I've been yelled at for the radio speakers playing a country song, there being broccoli in the broccoli cheddar soup, for charging someone for avocado, extra pieces of baguettes, chips, etc. While working register one day, a woman took the time to count through a lot of change only for it to be in a foreign currency.. I didn't really know what to do. The amount of people who walk behind the Employees Only counter where we make the food is crazy and a health hazard, but get mad when we tell them to leave. People will eat their whole sandwich except for a bite and be like "This wasn't made right, I want a new one". Some people even order their food to-go, then say they wanted to eat it here, but refuse to give us their bag back so we can put it on a plate and stand there until we make them extra free food. I never knew there were people like this in the world until I worked there. I used to like people before I worked in food service, now I even keep my head down while walking on the street cause I don't want to deal with anyone
Victoria Neely *gasp* That’s a LOT! I used to go to Panera weekly in college because they let us camp out for hours while we studied and nurses our free refills on coffee. I’m so sorry you had that experience there!!
@@AbbeyHowe oh yeah I like the people who come there to do work cause they don't dirty up tables and are nice :) there are a lot of customers who do make it a very nice place, I wish everyone was like that haha
I also work in the fast food industry. Customers can be annoying sometimes. I've also got people who got angry about their sandwich not being made right. I'm like, "really? It's just a sandwich". People are so weird. I can see that some people are allergic to some of the veggies and why they say not to put them on the sandwich, but if they don't want it on because they just don't like it, they can just pick it off. I also hate when people don't read the menu.
@@JenTheHealthCoach Exactly, like sometimes its just so busy and we've already been having a bad day and a mix up could have happened, or it was just a totally random mistake, but don't come at my first child cause there were 2 less wonton strips on your salad than you would have preferred lol
Girlllll you are not lying! I’ve been working at Panera for 3 years and I just started H&M 🙄😭
When I worked retail and someone was on the phone while checking out, I would treat them like they treated me: invisible. I wouldn’t say a word. No “hi” no “how are you today?”... nothing. Then when they went to pay and swiped the card credit when it was meant to be debit... oh well not my fault. Should’ve spoke up and put the phone conversation on hold for a minute🤷🏼♂️
ugh, so annoying!!!
In which country the employees ask _"how are you today?"_ i wanna go there lol
Where i live they just say good morning/good day/good evening and that's not always like that, sometimes they even say nothing haha
I ignore them too. When they ask me why, I always smile and say: "I didn't want to interrupt your Phone call, that would be rude."
Exactly, don’t get mad when you have a bigger charge than expected when you don’t pay attention
@@agentsmith9858
American retail companies say employees must greet customers with lines such as “Hello, how are you?” or “Hello how are you doing today?” etc..
Omg I laughed so hard at “What happened to the customer is always right? I think it died at Gina’s bachelorette party.” I have personally never worked in retail but have been behind people like this in line. I certainly feel for the people in retail that have to deal with these kinds of people everyday.
Abigail Jones that’s my fave line too 😍
You haven't died until you've worked retail. You will discover a new level of loathing.
The customer is right about what they want to buy not about store policy.
To be honest I never knew this was an issue. (Phone talking) I am the gal on the phone. Next time I'll hang up or finish transaction before continuing convo.
QueenStylin Honestly as a retail worker we think it’s rude because were trying to serve you we may have questions that are store policy questions that we have to ask our guest or customers and we can’t do that if you’re on the phone and we’re just trying to make a great experience but at least holding conversations you won’t believe how many dreadful times people have complain to corporate that no one was top two or no one was holding a conversation with them they weren’t communicating with me etc. etc. etc. and so because of that we are trying to be extra polite and very helpful to our guest and customers whether it’s a grocery store or apparel store. They expect us to give great outstanding customer service but what about service from the customers they should treat us with respect as well because we’re trying to do our job and the job that I work at their certain questions that I have to ask that’s a mandatory when I check them out and it’s hard for me to ask those questions so they won’t miss out if they are on the phone it’s just called being polite it’s not necessarily a rule but it’s just common decency respect people’s jobs basically is what I’m saying
The check the back one is the one that rings most true for me. Customers seem to think that there is a whole bigger store back there. I never bothered argue in the end, I used to just go back there, have a little chat with colleagues or fill out some paperwork or eat, and then go back out like, "No, I'm so sorry."
I know!! they really think it's a magical land where all of the products live!!
Me as well. Can I get some TP bounty brand? I said no it isn’t in the back. So I went back 3 times, sat there for like 2 minutes and came back.
I worked in retail bookstores for several years. My worst customers were the ones who had the title of the book wrong (usually of a fairly popular/famous book), but absolutely refused to believe they were wrong and treated ME like the idiot for not knowing the book they were talking about. Customer: Ummm....I'm looking for 'To Kill a Mockingjay'. Me: Oh. Ummm, do you mean 'To Kill a Mockingbird'? Customer: I'm pretty sure it is 'To Kill a Mockinjay'. Me: Mockingjays are actually a made up bird from Hunger Games. Are you looking for the third book of the Hunger Games series or is this from a required reading list or something? Customer: Yeah, my 8th grader has to read it. Me: Pretty sure it is 'To Kill A Mockingbird' then. We have it right... Customer: NO! You are wrong. I looked at the title before I came. Don't you have all the school's required reading lists or something? This is ridiculous. Me: We actually do have some school reading lists. What school? Oh here it is. 8th grade. Yup. 'To Kill a Mockingbird'. Customer: I'm going home to double-check. Me: Okay. Have a nice day.
oh good god. i once had a friend that would do variations of "the drop." she'd walk around with items and then decide she didn't want them and just put them back wherever. if it fell on the floor she'd just leave it. i'd tell her to put things back right, that the employees don't need to deal with her shit, and she would respond "i don't care. it's their job." it drove me insane. we're not friends anymore lol
good call on that friendship. LOL
People who work handling customera’ money deserve a Nobel peace prize for patience and resisting the urge to punch someone in the face
AGREED.
Just came across this video. Great Work.
I work at Walmart and I swear I hate my life every freaking second when I am inside that store. There was this one customer who was probably in her 40-50s. She bought this alcohol that requires me to enter age no matter how old a customer is. When I asked her for ID she was like, “Are you kidding me ? Don’t you have eyes. My hair is white. I have wrinkles. You brainless idiot. Can’t you see I am over 40. Idiot.” There was big line of customers and I felt so embarrassed. I swear i could not control my tears.
I also hate customers who gives you extra change when the transaction is done. Like dude it’s done. I now can’t accept your extra coins just to give you perfect cash.
They leave bathrooms a mess. Like seriously the guy who cleans the bathroom is my friend. Just imagine what goes through him when he has to clean that mess.
Walmart has this spinning things for bags and kids keep spinning them all the time. I have to put stuffs in the bag and the parents won’t say anything either. When they spin the thing, it keeps hitting my elbow and man it hurts.
Wish customer knew we are humans, we have life and we have emotions.
That sounds *awful*. Sometimes, when I walk into a Walmart, I feel really sad. It's the vibe in there. And I can't believe that woman treated you that way. It's the law when someone is purchasing alcohol! Thank you for sharing your story.
I work at Walmart too. I'm not allowed to sell alcohol (laws) so I have to call csm over everytime someone wants alcohol, not that it's a problem. It does become a problem when the customer becomes impatient and starts yelling at me for it.
Parents are the worst. We had those who would let their children run riot filling up their own trolleys that were never intended to be purchased just so mum could shop in peace. Or the parents who see their child destroy an item (shake up a dessert for example, it won't affect the taste but others will no longer buy it) and then make their child run and swap it for a perfect one.
Once you have worked in customer service, you start to respect people in this line of work.
so true!
In a court of law working in retail is referred to as ‘justifiable homicide’.
hahahahaha so true
😂😂😂
Haha!
If it is!?!?
It's on!!
This is all so true ...and I hate when the customer in front takes 10mins to find her purse and then slowly counts out change ..
penny by penny by penny... etc.
TERRY. W you do get paid to wait on them right. My wife works in retail and she dealt with them and didn’t ever complain. If you hate it then find another type of employment.
I did that once, it was so embarrassing... I’m so sorry to that one chick-fil-a worker, I was 14 at the time and has some social anxiety because my parents said now since I’m old enough I can walk to chick-fil-a and pay for my own stuff..
I hate when I'm clearly on break, the uniform is off, and I am walking to the back of the store, lunch in hand, and someone asks "um excuse me you work here right?
"I'm on my break."
"Where's the peanut butter? "
"I'm on my break but Customer service is under the green light down this aisle. They can help you... because I'm on my break."
"It will only take a moment, is the peanut butter down this aisle?
".... I....sure."
this is so real and so sad.
That’s definitely one I try not to do too much. I always feel bad even after learning someone is on break
thats annoying trust me they tend to think you live there. im not helping you on my break dude. no
Many places have rules against working on break or off the clock. We have a set amount of time for breaks and if you’re late coming back you can get in trouble. Besides the employee deserves to be paid for their work
i would just straight out say "no, I don't work here" after a couple encounters like this.
Whenever I got a person on the phone at checkout I just talk super loud. If they don’t answer I just start doing what I want?
DO YOU WANT A BAG
no answer
Nope not getting one
DO YOU HAVE A REWARDS CARD, THESE ITEMS ARE ON SALE WITH A CARD
no answer
No sales for youuu
I had a man one time come in and say
“Do you have that stuff for under your eyes”
“.....what does it do”
“Like cover stuff up”
“......likeeee makeup”
“No”
“Okay then.... like skin care”
“Yeah sure, like a cream”
“Okayyy....”
*walks over to an AISLE of skin care and endless options for under eyes
“Do you have a brand in mind”
“No”
“Okay... have you used a certain product before”
“No”
“.....okay soooooo what is the under eye cream for”
“FOR PUTTING UNDER MY EYES”
*me getting irritated, I start grabbing random things and handing them to him
“This ones for puffiness, this is for wrinkles, this is for bags, this is for crows feet, this is for dark circles”
“I just need something for my eyes”
“....... okay this says under eyes, here ya go”
*me running away as fast as possible
Gabi Marie 😂😂😂 dying ! This is so funny and also awful
I did that too, when I worked in retail! Just talk loudly over their phone conversation and make them listen!
The customers that get on my nerves is the ones that bring a jillion items into the fitting rooms and they just throw items on the floor “expecting” workers to clean it up for them. Seriously I work retail for years and I shop as a customer myself and it really hurts me to see how disrespectful people can be towards retail staff. Honestly the rack is right outside! It doesn’t hurt to have some courtesy to put it BACK where you found it!
And the customers that complain about things I cannot change. The price, the sale at the time, what coupons are excluded from what.... The list goes on. You would think that some people would know that a regular sales associate with no say in how the store functions can’t do anything about it right? But no they expect you to call over a manager only for the manager to tell them the exact thing the associate just said. Seriously, there should be no reason why customers should be rude to retail workers. They deal with so much pressure on a daily basis and customer service is a very mentally stressful job. The more considerate you can be with a retail worker, the better service you will get. It never hurts to be polite. If you’re one of those rude customers chances are you’ve never worked retail or a customer service job in your life.
Tina Ho agreed. The more considerate you are, the better you will be treated. And also, we should all be kind to one another!
Hi Abbey I worked at a grocery store and you get a variety of different types of people and you can't tell them that you're annoyed with them.
Andrew Ross hi Andrew! 👋🏼 I understand. You gotta keep that customer service attitude. That’s why I make these videos! To blow off some steam!
OMG I work in mid-luxury, and it always blows my mind how people do this! They just throw a $500 sweater on the floor.
We have this crazy customer that always comes in chewing something and smacking her mouth, and she is so bad for this. There is just a pile of clothes on the fitting room floor when she is done, and she doesn't end up buying anything.
I love it when they tell me to check in the back. Gives me a reason to take a 5min break.
yesss time to stare at my phone and eat a snack
The customer is always right is the biggest bullsh** you'll ever hear in your entire career, wherever you work
PREACH
my daughter came to me after her first day of working retail and said mom remember those stories you told me about customers and I thought you were exaggerating? you weren't. 10 years in retail I told her all kinds of stories.
that's so funny. can you share any stories with me? i'm thinking about making a sequel to this video. My email is howefunnybiz@gmail.com or you can just share in the comments.
"Did you find everything okay?"is not a question that i want any answer other than "yes, thank you" or "no i was wondering if you could help me find/with ___". If you just say "no" and look at me im gonna say "ok" and start silently checking out your items. If you arent gonna tell me what it is then it must not have been that important.
dakota root_ 😂😂😂
Oh my gosh, this both was spot on and had me laughing. I worked in retail management for 25 years, and, girl, do I have stories. One thing I can say is PEOPLE GET OFF THE PHONE when you go to the cash wrap to pay for your items. It's so incredibly rude to the person behind the counter. Give them the same respect and curtousy you would want. And stop going into a stores 5 minutes before closing for "just a minute to look" and hold that person back from their closing duties for 30 or more minutes. Those people have a time limit to be out of that store, there are a million things to do, and they have been on their feet for hours. Btw, I'm out of retail now, hallelujah lol. And I always try to be a good, thankful, respectful customer after all my years in retail.
when I worked as a server at a restaurant, groups of people would come in like 15 mins before close. it was so annoying. they would often stay wayyyyy beyond closing and act so entitled to the space even though the kitchen was closed and we were clearly supposed to be off the clock.
We need cellphone jammers to cut the customer's call off. (If only they were legal)
I used to be a deli clerk. People would walk in the store a half hour or less before closing. Then would walk around until after closing when we were supposed be cleaning up and demand to be served!!
I worked a few retail jobs while I was in college, but my first, and the worst, was Robinson's-May. This was already an upscale store in an upscale area, and I worked in an expensive department. I kid you not, 99.9% of the customers were rude, snobbish, entitled people, who thought they were better than me. I had one lady who was on her phone when she reached the register. She was just talking away, and didn't even acknowledge that I greeted her. I proceed to ring her up and when I try to tell her the total, she holds her hand up, clearly telling me to be quiet because she was on the phone. I wasn't having it, and in a raised voice, (not shouting, just louder than I needed to be), I gave her the total. She finally stopped talking on the phone, and looked at me as if she couldn't believe I would interrupt her oh-so-important conversation. I merely smiled back at her politely as she handed over her credit card.
"what happened to the customer's always right?"
*i think it died at Gina's bachelorette party*
HAHAHAHA. my favorite line
It's fun when there's a chance to say something like that back to the customer lol
There’s a place in hell for customers returning clothing they’ve already worn
amen
The belief that the customer is always right is a blasphemous heresy
TRUER WORDS WERE NEVER SPOKEN
Speaking like a religious person. A cool idea if you work say in a big store that will be packed on Boxing Day: To not accept any returns. To go get the traffic out of the store. Especially no returns without a receipt
I had a customer who thought he knew every rule for the drugstore because he worked there before we even had digital cash registers. He would say stuff like "You are supposed to give every customer a bag whether they want one or not." & "Only managers can do price checks." Neither of the two examples are true anymore, but he doesn't back down. He also thinks that I'm as dumb as a box of rocks, and that the cheap items are crap. Nevermind there's a hundred percent money back guarantee on our generics.
Wow! That's so funny. It sounds like he misses working there, haha!
Patrick Leeming ex employees are the worst. I had a guy come in and unannounced and plain clothed (we wear uniforms) walked behind the counter and demanded that I log in to the computer so he could check something. I refused and he got angry saying that he used to work there and he needed to check something, I said I don’t care and I don’t know who you are and I’m not using my login to give you access to our computer.
Turns out he was a disgruntled ex employee who was locked in a law suit with our company and wanted to get information from our internal files.
@@mcewenca Good thing he was not a regular! That customers above was until we remodeled the store a year ago.
I do sometimes tell people that I'm just browsing when they try to help, even if I plan to buy, but only because it makes me very uncomfortable to talk to people whom I don't know. I'm never as rude as that though
yeah, that's the thing. saying "i'm just looking" isn't bad. it's being super rude about it!
More like: “That’s fine, they’ll be waiting here for you when you come back.” Because the stuff won’t be returned without you here.
Buck Clegg haha a good response!
That drives me nuts when people walk away to shop while returning something....umm hello? I need some info, why it's being returned, your signature, and do you actually want the money back? Literally the entire return cannot be done if you leave the counter!! Stay here!! Lol.
I remember this place i use to work many moons ago their was a polish customer with three bags full of items to try on and lierally dumped them all infront of me. You could only take 2 items at a time into the changing rooms She took two and every 5 mins she would emerge and ask for two more items while giving me the ones she had used. It was really busy and their was just me on the tills. After about an hour and a half trying on everything she dumbed on my desk she settled with one of the cheapest t shirts and even had the cheek to ask for a student discount which we didnt offer. After she had left i turned around to notice something.......every single item she handed back to me.......was inside out 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡💀💀💀💀💀💀💀💀
ugh, so annoying!
@@AbbeyHowe im so glad you understand 😭😭
I work at a certain coupon-happy store where all of our coupons are sent out daily via email, are online, and through fliers. And yet, almost none of my customers come to the register with their coupons ready, even if they've been standing in line for 5+ minutes because every other jerk in front of them has done the same thing. So then they have to pull their phone oooout, dig through their email to find that, whoops, guess they deleted it! Then make me guide them through the process of finding it on the website. And, lo and behold, it won't apply anyways because the coupons don't work on sale priced items and people don't bother to read. If people just a) read the print on the coupon and b) read sale signs, I could move customers through my line twice as fast.
I know, right? umpteen ways to get coupons and they don't think to try it til they get to the register! Seriously, people!
As an employee: I dont care for just looking the rest are annoying. And as a customer I don't like upsetting an staff member!
same!
What I do on no6, after knowing it's not back there is go to the back and stand for a few minutes, then turn around and come back out saying we're out.
Beats having a mindless argument with the customer after you literally have no inventory of it in the back.
I've been working in retail 20 years. I've seen it all.
One time me and my husband was at a grocery store, not Walmart, and a customer was complaining to the produce help that the bananas are cheaper at Walmart. And the poor guy is just steadily shaking his head.
He's just the help. He's not management. Nothing he can do about it. If the store doesn't compare prices, go where you know it's cheaper.
After she left, me and my husband had walked up to the guy and told him it's OK. That we were both Produce Managers and go through that same thing nearly every day. This guy actually gave a sigh of relief and told us. "Thank you"
I love your “check in the back” strategy. Thanks for sharing your wisdom with us!
Where did the cat go when it lost it’s tail? To the retail store!
LOLOLOLOL
Hahaha yesss
I was fairly new at a retail job and was having trouble running a lady’s card, so she was getting frustrated with me. I asked a co-worker for help, and she said, “Just press F6.” As I’m looking for the button, the customer says, “DID YOU NOT HEAR HER? SHE SAID PRESS F6.” I’m standing there like, “Oh. Do you want to clock in since you know how to run this shit?” 🙃
Another lady tried to return clothes that were clearly worn (dirty) and missing tags, so I told her we couldn’t accept them. She began to cuss me out and say, “Well, I don’t have a need for them anymore, so what the FUCK am I supposed to do with them!?” ... Lady, I don’t care what you do with them, I just know you’re not getting your money back for these musty clothes. 😐
And if the return date has passed, tags are missing, or they don’t have their receipt, I explain our return policy to them which results in them storming out and yelling, “I am NEVER shopping here again, you’ve just lost a customer!!” This isn’t a tiny ass boutique, this is a corporate retailer. Losing one customer who spends an average $22 doesn’t mean shit. 😂
hahahahahhaha
I propose all businesses have a doggy door for customers who claim they won't be back but do it anyway.
What I hate the most;
One:
Them: "Excuse me. Do you know where *insert item that is in the side of the store I don't work in.*
Me: "No. But I can find someone in the area who does-"
Them: "You work here. That means you should know exactly where everything is, right?"
Me: *Internally screaming*
Two:
Me: *Working in sporting goods area checking out ammunition* Customer leaves with a small bag.
*New Customer rolls in with a buggy full of groceries and a thousand items.*
Them: "Can I check out here?"
Me: "Sorry. I wish I could but I-"
Them: "But I saw you rung him out."
Me: "Yes. But it's for sporting goo-"
Them: "Then why can't I be checked out?"
Me: "I don't have enough bags for so many items. Nor do I have a scale for your produce-"
Them: "This is so inconsiderate. I want to see a manager."
Me: ...
hahahaha these are gold
Unpopular opinion: I actually don't mind when someone is on the phone while checking out. Just pay the total and leave.
I could see that...
What baffles me is when a customer looks you dead in the eye and places the product that they were looking at in the wrong spot.
The. Stare. I FREAKING hate when a customer asks you for something that doesn’t even exist and then just STARES AT YOU. Like no and I can’t just whip it into existence.
LOL
"how much is this/are these?" dude the price tag is literally on the product. big enough that if you were 4 blocks away you'd be able to read.
"do you have this product in the store?" no. they're all out here. "could you loo-" I SAID - THEY'RE ALL OUT HERE IF YOU CAN'T FIND IT, IT'S SOLD OUT!
"could you lower the price of this product?" Do I look like I'm in charge of anything besides checking you out?
these are good! I'm going to put them in the next sketch about retail customers! :))
I work retail and all of this are 💯% accurate! For all customers now, I say, "Hi welcome in. How are you doing today?", I kid you not more then half reply with "I'm just looking." So I've started to reply with, "Oh that's fine, but I was asking how you were doing today." It is so hilarious to see the dumbfounded look on their faces when they realize they made themselves look like idiots, because they assumed what I said instead of listening.
Thanks Marie!
@@AbbeyHowe You're welcome! Can't wait to see what's next! 🤣
I do this too!
I'm a jeweler at a (mostly) clothing retail store. I had a customer notice how I walked around the counters and stated:
Customer: "Oh, you have polio?!"
Me: "No, ma'am, I have cerebral palsy. I was born this way."
Customer: "My brother has polio, and he walks just like you do. You MUST have polio!"
Me: "..."
(Cerebral Palsy is caused by brain damage. Polio is caused by a virus.)
How rude! Sorry this happened to you.
@@AbbeyHowe Nah, it's fine. I'll usually tell people I fell off a mountain and survived when they're nosy about my condition!
I have a medical condition too with tremors for my hands so when customers piss me off or stress me out. My hands are more noticeable and people ask “Are you cold?” And I say yes so they can shut up
One time during the holidays, I was asked to check in the back, the lady I helped was almost as bad as the one portrayed in your video. So I politely told her, "Ma'am we don't have a workshop in the back, the merchandise isn't made in store." I could tell she was shocked, her face went blank for a moment and she walked away. I thought for sure she would make a complaint, but no, I was never notified by a manager. 😂 I felt bad, but it felt great at the same time.
hahaha what a great response!
James Belkin
“If we had something in the back, don’t you think we would put it in the front?”
I would say that.. but your answer is better next time I wanna be petty
I think she had some kind of epiphany. Shes not the "let me see your manager" type any more.
Then there's the cafe customer who picks up the food, settles the children at the table, fetches cutlery and generally settles in before remembering to come and pay, while I stand there waiting behind the counter like a wally.
I had someone try to pay by card, but it wouldn’t swipe. Their card looked like it literally caught on fire. The card was burnt, the chip was discolored and parts were missing, the magnetic strip was scratched and the numbers were melted and barely readable when i had to type the numbers in. The card was literally destroyed. His response when his card wouldn’t work: *Maybe it’s the chip* like Sir. 😐
hahahaha I love that
I worked in retail for five years and my worst moment was when one lady screamed “YOU’RE A LIAR” at me in front of the entire store full of customers as she stormed out because I said there might be something we could do for her return (against policy) and it turned out I couldn’t do anything for her in store and she had to call our head office. Please treat retail workers with respect!! Surprisingly enough they’re people too!!!
NoName woah. That lady is EXTRA. so sorry that happened to you 😐
I once worked at Bath and Body Works. Now the thing is, customers almost always buy tons of stuff. Bags and bags, especially around the holidays. With each purchase, we give out coupons for their next purchase. I once processed a lady's entire transaction, and then placed the coupon in the bag. Her husband asked what it was, I explained it. He then told his wife to return EVERYTHING they just bought, and buy it again for the 10% off or whatever they could get. She clearly just wanted to leave, but her husband insisted. So, with a long line snaking down the aisle, she returned, then bought everything again with her coupon. I was so impressed by her husband's lack of shame and thrifty-ness that I was almost not annoyed. Almost.
noooooooo this is awful. (but also, I would be impressed by the thriftiness as well.)
If I say I'm just looking, please believe I'll let you know when I'm ready. Being asked 3x in less than 5 min. Is annoying AF. AND don't follow me
Well, many companies mandate that employees ask every customer if he/she needs assistance as a way to boost sales and/or make it seem as though the company cares about its customers. We know that you don't need our help but our job requires us to ask so there's nothing else for us to say.
I know when I worked retail we had to acknowledge patrons to make them aware we see them👀 so they won't be so quick to steal. I guess it has always stuck with me
Haha seems like you've never worked retail... We HAVE to ask if you are "finding everything all right" because that's our job and if we don't do it we can get in trouble.... That's like you not ringing someone up at McDonald's even though you need to... Luckly I'm mainly cashier
Haylli Stanley that’s why I always do my best to keep my cool around sales associates. Most of the time they’re very polite and not a problem at all
I work retail and agree with this! I don't mind being asked once, I realize that's required/ trying to be helpful. But I don't need every employee working that day to ask me in a span of 45 seconds. Back off! One of my favorite stores I usually end up leaving before I'm done browsing because I get annoyed by the employees. I know it's the company policy but it drives me nuts
I’m pretty sure customers think that the backroom is a magical place containing large amounts of excess stock as far as the eye can see, when all it is is a dingy room with maybe 2 to 3 boxes of excess stock and a breakroom.
seriously!!!
I’ve had customers get upset with me for not having their size. The eye roll huff and puff. We have a option where we can order it and it get delivered to your house for free shipping, and they get even more upset and go “ well if that was the case I could’ve just ordered it myself” 😑 I’m trying to help you here and you have an attitude not my problem we don’t have your size
so annoying!
I worked at a shoe store where we kept all the inventory on the floor, like Rack Room or Off Broadway. People ALWAYS thought we had more inventory. But even though the stock room was a fraction of the size of the rest of the store they just KNEW we had the show they wanted in the size they needed waiting on a shelf in the "back." We were just keeping it to ourselves because, somehow, that's good for business.
people's logic astounds me
I totally missed the Gina’s bachelorette trend... damn. ☹️
Shea Depmore we are just not cool enough, Shea 😂
You know that feel when you're looking the customer in their eyes and they're looking at you. You say "Hi, how can I help you" and they turn their head and just walk past you. Then after a minute or so they come and ask for help.
LOL. yep.
The cell phone person is eventually going to cause "please shut off your phone so we can serve you better", like in hospitals.
Another annoyance are customers that take something they want and move it somewhere else so no one can find it, but them. I just feel like going there after the person walks off (to probably do it again somewhere else) and putting it back where it belongs. I know you're trying to save that, but that is kind of rude. That is annoying also being a fellow shopper.
I've totally done that. Whoops!
When they say look at the back I'll take 10 mins and say we dont have the item. Then they go to the manger who say the same thing
"What happened to the customer's always right?!" "I think it died at Gina's Bacholrette party." Love it!
it totally did LOL
Can this be a regular series?? Lol
It's in the works!
I've never worked in retail and these videos always remind me to be extra polite and courteous to the staff. You really don't think people are That bad until you either see it for yourself, or read the comments on these videos.
Yeah, it's obviously not a universal occurrence. There's lots of amazing and sweet and thoughtful customers! It's the occasional bad egg that makes it a really tough gig.
I hate, "Excuse me, do you work here?" When it's obvious that I do.
where do you work?
James Belkin 🙌🏼if one more person asks me this🤨😳 this holiday season was awful!!
@@AbbeyHowe I used to work at Kmart.
Everyone thinks I work at the petstore even when I'm not wearing my green collared shirt. I work at the frickin dollar tree but I have a dog and spoil him. I DON'T WORK AT THE PET STORE!
“Hey, do you work here?”
“No, I bOUgHt ThIs StOrE’s EnTiRe UnIfOrM, fRoM gOoDwiLl”
I work at a drug store. There is a customer that always asks what everything costs despite everything being labeled on the shelf. I always have to call out for help when she gets in line because she takes forever to decide if she wants it and won't let others come in front of her. Unfortunately she is a regular.
Ugh, that sucks!
Don’t forget when you scan something and it didn’t go through or forgot to scan that item..
Customer: “I guess it means it’s for free.”
... no Barbara it’s not.
C'mon Barbara!
I HATE THIS COMMENT. Like yeah I haven't heard that one 40 times already today!
every goddamn time! and i mean, EVERY goddamn time.
maybe next time i'll just say, "nope, not free. but since it didn't scan you'll need to go get another one so i can scan it." even though i know it would scan on the second try. just seeing them having to walking to wherever the item was to get another one would be a small victory for me.
i really am genuinely nice to customers. but after a while they act like they're the fist person to EVER make that joke; even when it's been the same customer making it....to me....twice within a week. and they always give that dumb-ass little laugh like it was the funniest pun in the world. yeah, 'cause i've never heard that one before.
Or they stand in the check out line and wait until everything is bagged and loaded back up in the cart before it dawns on them to get the payment out of their purse. They dig around in it like its Hermione Grangers beaded bag. What did they think was going to happen at the end, balloons and confetti to drop and they get it for free??
HAHAHAHA this is such a funny analogy
I've worked in retail before but if I go into a shop and have a sales staff ask me if I needed any help more than once within 5 minutes, you can bet I'm walking my ass out. If I needed help with something I'd ask.
AGREED!
Personally, I strongly believe that EVERYONE should be required to work retail...especially at that particular time of the year. Not meaning to make this a form of punishment for them (although that has crossed my mind a few times), but to simply (and hopefully) provide them with some understanding regarding what retail workers are subjected to on a regular. I realize this may be somewhat idealistic, but the customers who showed me the most empathy were people who had actually worked retail in the past. They could truly feel the pain.
AGREED!!! THUMBS UP X1000
That’s the funny thing the customer is never right, that’s why they things go wrong and people are treated like crap in retail
Jon Park they so are!! It sucks
I have been doing this for years and let me tell you how many things I have see so many times a day, I love the there nothing in the back no matter how many times I say it.
I’ve had all of this happen to me (especially the ‘can’t you check the back?’ People… even going as far as saying I already checked the back for other customers before them…)
WOWWWWWWWW
I was heavily pregnant 8 half months pregnant & was walking up the isles of the shop & a guy said to me carry my heavy shopping basket to the tills It’s to heavy !! So basically a man would expect expect a pregnant woman to carry you’re shopping !! Not a Gent in my eyes !! I declined !! No way was I putting my baby at risk & he didn’t even say please !! He said why ain’t u carrying my shopping I said I’m pregnant not fat 🤷♀️ I got a another member of staff to help the lazy sod carry is shopping to the till, he was abled bodied not disabled or to old,
I've had the "can you check in the back" and the annoying mobile phone customer
yesssss
I loved your video! I worked at Wal-Mart for 4 years. Wal-Mart attracts the dregs of society. This story is one of the worst I have in my arsenal. Beware It is a long story. Enjoy!
A couple and their 7 year old daughter approach my register. The first thing the woman says when she reaches me is "can ya call up the deli and order me some potata salad?" I said "no ma'am. You would actually have to go to the deli and tell them what size you want, get a barcode for it and bring it to the register." To which she said "so you don't have their number?" "Ummmm yes ma'am I don't have their number."
So she starts to unload her cart onto the belt. Harmless enough right? WRONG! She has a full cart and she starts to go through it to determine what she does and doesn't want! A good 1/4 to 1/3 actually makes it onto the belt. The rest gets put on the floor, on top of the drink cooler, up with the candy and gum, on other registers, etc. You name it she put it there. Well at one point she picks and drops a pack of 12 count canned soda, which of course caused some of the cans to burst and make a mess. She sends her bf/husband back to get another pack. She hands me a few more items to scan. I looked down for a second. When I looked back up she was gone! She had left her 7 year old at the register alone! No mother and no father. Her cart was still half full. She hadn't taken anything off the bag table. The entire surrounding area was a mess. And to top it all off I now have a child in front of me, who of course wouldn't tell me where her mom had went or talk to me at all!
So I put in for a CSM to come to my register. You guys know how long it takes for a manager to come help you. I figure the manager or one of the parents would eventually show up, maybe. I wait a few minutes when the kid suddenly starts to walk away with the half empty cart. I was not about to let a child wonder around alone in the store. So I went and grabbed the front of the cart and guided it and the child back to the register. I told the child that we were going to put the rest of the stuff in the cart on the belt and put the bagged stuff into the cart and all mommy will have to do when she gets back is pay. So we start to do that. One minute or so later the woman comes back, sees me putting the items on the belt, and starts to yell at me for touching her stuff. I don't like yelling and confrontations. So I just shut down. I didn't look at her. I didn't acknowledge her in any way. When she saw that I wasn't even paying attention to her she quickly finished her transaction and left.
Do you want to know why she left? What was so important that she left her child with a complete stranger and didn't say a word? Yup! She had gone to get her all important potata salad!
Had a customer bring a calculator because she was convinced we over taxed her
oh my goodness...
When I worked in retail a lady tried returning stuff that she had bought over a year ago. She got mad because I told her she couldn’t return the stuff.
Another time a guy tried returning stuff without a receipt or tags. The manager told him he couldn’t without those things. Turns out the stuff wasn’t even from our store.
UGH, SO ANNOYING
Worked retail for years, but I relate to the “just looking” customers. Just back off, workers; some people don’t want to chat and it’s fiiiiiiine.
I totally get that!
Working at convenience store trying to explain to young man how to pump gas while he was texting never looking up
LOLOLOL he didn't know how to pump gas?
Pretty much reminds me of my kind of work-having to deal with different pressured people and their over-the-top relatives. This was so relaxing!
Yay, you commented! And I bet hospital patients are really difficult to deal with sometimes.
You have no idea. Retail is the tip of the iceberg. From a nurse.
I worked in retail for three years and I can say this is true. I used to have this repeat customer, she would come in and buy around $100 worth of clothes then try and return them a few weeks later, but they always smelled like pee so we could never take them back. Another time, this woman came in with I shit you not 2 shopping carts full of returns and all the items spaned 3 receipts. but she did not return them right away, she waited till we closed to come to the check out with her new basket of purches. so we had to return a shit tone of items them ring up all her new stuff, plus as I was doing the return she was still shopping, she grabbed a bunch of clothes off the rack then decided she did not want them so she handed them to me. then another time, this lady came in with a bunch of clothes to return and repurchases because we had lowered the prices. Safe to say, I no longer work in retail.
HAHAHAH so glad you don't work in retail anymore. get outta there.
There isn't anything wrong with politely listening to a retail worker's informative chat and declining help, btw. Or stating that you are indeed just looking...Customers do not always know precisely what they are shopping for, I browse with a general idea and only ask for help if I can't find the section is will be in. That being said, it isn't ok to be snarky and rude to retail people doing their jobs.
I had this couple try to return a half-empty bottle of fabric dye. No receipt either, not that I think it would have mattered. It was a guy at first, I explained we couldn't take the item back, he leaves, comes back with a women, and she almost-slams the bottle on the counter and tells me she wants to return it. Her excuse for the half bottle missing was she "tried a little to test dye a small spot", but wanted to return it cause it wasn't the right color and "completely ruined" what she wanted to dye. A pillowcase, I think. Of course it was the exact color the little color mark on the bottle said it was, so how it was the "wrong color" I don't know. And I don't know how many people have dyed things before, but you don't use half a bottle on a test patch. Of course she was on the war path, so I had to call over a manager who basically repeated what I'd been telling her. She (customer) began to shout and cuss at that point, and was promptly asked to leave the store. I also liked your phone one. Happened to me so much I just started talking over them, which at least gets them to pay attention so they can leave and finish the conversation. You also sometimes get them to hang up and they'll them say they hate when other people are on phones at checkouts. Basically saying they hate when others do what they just did, therefore hate themselves... You see the ugly/rude/lazy side of people a lot in retail...
ugh, so sorry that happened to you!!
I once got asked how to repair an antique porch swing from 1943. The problem with that was I was born in 1999 and the store didn’t even sell swings.
HAHAHAHAH this I gold
I recently worked seasonal cashier at Kohl's. One night, a couple who had been waiting in line came up to my register. Instead of deciding whether or not purchase a particular item of clothing while they were actually selecting it, they waited until they got to my register to debate the subject between themselves. The wife asked her husband to try on that particular garment to see if it would fit the person they were wanting to buy it for. When I looked questioningly at the woman, she replied with, "It's okay. There is no one waiting." (Not true, by the way.) My thinking is why they did not make that decision prior to heading to checkout instead of being such dingbats!
what dingbats! haha 😂
I relate to the just looking!!! But I'm normally just looking on a lunch break and check if I want to come back when I have more time.
Totally get it!
I got called “useless” once because I didn’t know where [Insert item] was. Probably cause I work in grocery and not clothing
ugh, heartless and gross. can't believe someone said that to you!
Just yesterday this girl purchased a lot of items and after that transaction was finished she wanted get this plant that had been marked down to $3 then asked for a discount so I told her it was already marked down then she asked to speak to my manager, oh yes let me get my manager so she can tell you the same thing and waste her time. So she comes over there and I go to another register because I had people waiting in my line and this girl starts yelling by my manager saying “look she’s so rude she ain’t even gonna y’all to me” then yelled at my other costumers and said “y’all should just go to another line she’s a bitch” but my manager told her the same thing and she stormed off and threw the plant at me.....retail really don’t get paid enough
I just came across your channel. I love sketch videos. Give it some time and I can see this channel growing. Y’all are so funny and likable!! :)
Cameron Hopkins 😭 you don’t know what this comment means to me. Thank you for the encouragement! And thanks for tuning in! ❤️
I am SO laughing my ass off!!! I have worked in retail for 25 years, this is SO on target!!! I totally LOVE the line “I think it (CS) died at the bachelorette party.” 🤣😂🤣😊😊
yay! I'm so happy you enjoyed the video. This makes it all worth it!
the people who split up the transactions to abuse a 10 off 25 coupon...just no, the people who trash the entire place then look grumpy at you the whole time while saying "oh this thing that is 40% off is "too much" and even worse when they proudly hold the item but when you tell them a price they don't want to pay they act suddenly like the item is the grossest thing ever. Kind of funny though
Silverscale Derg 😂😂😂😂
@@AbbeyHowe what is with the yellow face fleshies
oh, it's an emoji. does it not show up on your screen?
I’ve been one of those people that return way too much stuff from online purchases. I felt so bad cause it took so long. But damn if at the time I didn’t want to pay for return shipping. Retail employees are heroes.
Literally today a customer: "Will you give me a discount because I'm buying so many things?"
Me: "Sorry, we don't have any discounts like that."
She: "So you will not give me a discount?!"
Me: "Sorry, we don't have any discounts like that here."
She: "Just give me a discount anyway."
Me: "Sorry, it's not possible."
She (blabbering about how rude I am and how unfair this is): "We drove so long to get here and you are telling me, you are not even going to give me a discount?!"
Me: "Sorry, there is no way for me to create a discount, I don't own the store I just work here."
She: "But like you can give me something for free, right?! What about this?"
Me (internally screaming and wanting to murder her on the spot)
Normally, I would probably just ignore it but it was afternoon after five days at work, I didn't sleep much during the whole week and I forgot my lunch at home, so I was starving. Also, she obviously didn't need a discount considering how many stuff she could afford to buy.
Where do you work? This is so strange for that customer to freak out about!!
How about when something isn't ringing up and Mr.comedian spills the joke "guess it's free"
omg omg omg. I slipped that joke into my 7 Annoying Things Retail Employees Do! around 1:45
ua-cam.com/video/dkrWaH6QvwA/v-deo.html
colahu111 yeah it’s funny the first 50 times or so !!
I’ve worked retail for almost half my life. I barely have any horror stories, but I honestly think that’s because someone’s advice worked near perfect for me.
Politeness, consideration, and a positive attitude (even if you have to fake it) go a long way in thankless jobs. You won’t be able to please the unpleasable, but at least you did your job and they can’t take that away from you.
My horror stories are more funny to me though, usually because someone says hilarious afterward or something happens that’s hilarious.
I was about to clock out but my shift still had 5 mins left, so I helped a cashier with bagging since all the courtesy clerks were bagging elsewhere. After I was done, a lady came in with an ad and was displeased she didn’t get the sales deal. The cashier I helped came over since she was a pro at the ads, and stated that the deal was a 5 for $5 Friday deal. It was Saturday or Sunday. The lady huffed, tossed the ad to the floor, and stormed out of the store.
Me: well at least she didn’t try to make use eat the ad for lunch.
Cashier: funny cause I’m hungry and shame on her, I could have totally given her that discount.
At my current job, I’ve had about 3 male customers (not related) who have had some of the worst attitudes I’ve encountered.
1) Maybe mid-late 20’s. He literally got in line the moment the previous customer was pulling out his card and I was handing the bag the customer. This guy was already tapping his foot like he had been waiting in line for an hour. As I was ringing him him, he was mumbling in a way that he just couldn’t be bothered with time. He paid in cash, as I was collecting and counting his change, he began to rant about how much he hated the store and how slow everyone was. I decided to be sarcastic (boss warned me about him and said if he’s hostile, I can tell him to immediately leave). I told him, “damn, don’t you just hate super long lines at busy hours?” He didn’t say anything in return, just left and I haven’t seen him since.
2) This was an elder gentleman who basically just hated the world because it wasn’t like it was when he was younger. There wasn’t a line, so I let him rant. The ranting turned more into a quick conversation with me saying his opinion was valid, but only because a lot of people want instant gratification and feel entitled to such, and most don’t know exactly what it’s like to do hard work for living for little pay. After that day, when he comes in, he smiles at me, might rant a little if there’s time. Once he apologized and I said it was okay, everyone needs a hater-moment with someone who is actually willing to listen. Now he’s a regular at the store.
^^ my boss overheard me say that and had to go back into the office to laugh. She couldn’t believe I said “hater-moment” to an elder man. I just told her, I knew my audience and that might be me when I get older. He may hate the world, but he doesn’t have to hate shopping there.
3) This is my favorite cause it has a happy ending. Another elder gentleman who just was grumpy all the time. He’s a regular, checked him out a few times when it’s my shift, always made sure to smile when he’s there. Then one day he purchased a chimichanga and I decided to open a conversation. I told him I loved chimis and was a little jealous cause I had to wait another hour to eat something. He laughed! Next time I checked him out, I found out why he was grumpy when shopping there. He needed a job, applied there, and never got a call back. I told him to apply again and handed him an application, but warned him that I wasn’t sure what kind of employees the store was looking for. Sadly he wasn’t hired, the good news is that he got a job shortly after that encounter. Now he brings his wife there to go shopping, and always makes sure to say bye to me even if I wasn’t the one to check him out. He’s so much happier now when I see him.
Sorry for long comment, I just really liked this video and wanted to share my less dramatic horror stories. Lol.
thank you thank you thank you for sharing!!! I love your thoughtful comment and the details of your job. You are truly amazing!
Abbey Howe - and thank you! I love the video and the satire.
To be fair, with my current job that is, I don’t have as many horror stories is mostly due to the managers and co-workers being great to work with. We get a lot of regulars that have great senses of humor, so I get to test my own humor for them and see if it sticks or not; only one joke of mine has bad ratio of working.
Most of the (repetitive) annoying saying customers say are usually followed by me saying just as sarcastic. Like the good ‘ol “I guess it’s free” line when an item refuses to ring up. I usually just reply with a playful “you wish”. Or if it’s a regular that I know has an awesome sense of humor, I’ll do the comical evil laugh and hit the button on the register that just marks the item if it won’t ring up and the UPC isn’t recognizable. That way, no matter how many times I hear that freebie line, I’ll have something to back it up with that doesn’t drive me crazy.
When I was working at other places in retail, I wasn’t a cashier. I stocked, helped with go-backs sometimes, did some tagging once a week, and also did some personal shopping for the online orders. The major difference between those places and where I am now is the staff environment. Whenever managers did the corporate chain of command stuff, it sucked and didn’t help the hourly workers, and it caused most to be bitter. Here if that happens, no one is really bitter. Might get some mini rants, but it doesn’t effect the overall good environment and moral.
And the best one was when, on the day before the one day the store is closed for the year, (Christmas), someone took a bunch of the gallon containers of ice cream and stuck them in a display armoire. We didn’t find out this had been done until the store was reopened on the 26th.
WHY DID THEY DO THAT????
The back is not a magical fairyland were things spawn at will.
CPFrogger13 HAHAHAH WELL PUT
No.6 is the one that makes my blood boil the most 😂
This is incredibly accurate 😊👌
hahaha, thanks Bad Wolf!