Thank you very much, I'm a 65 yr young disabled pensioner with arthritis in hip and knee and I've broken my back in two places but with your clear help I've managed to get the drum out quite easily, remove the blockage, clean everything and put it back together. The big smile was when fingers crossed the old girl was draining once again. Took me half a day but worth the money I saved. 🤗😀👍
You're an absolute legend for making this guide. After following your steps I found a small mountain of rusty hair clips in my filter blocking the pump impeller. I also discovered that I really need to deep clean my machine. Thanks from Christchurch.
This is a fabulous repair video. It should set the standard for how repair videos are made and paced. Clear, crisp details and potential "gotchas" are spelled out at a perfect tempo. The lighting is good and the components and procedures can be easily seen. This video answered questions I had from other similar videos, and I found myself exclaiming, "Oh!" and "So that's how that fits!" as I watched. The icing on the cake is the playlist in the video description to skip right to the relevant parts while working. Thanks for this incredibly helpful video!
Thank you so much , my husband and I thought we needed a new washing machine , watching this we were able to get our machine going and you saved a good deal of money , a deep sense of gratitude to you generosity in sharing your knowledge and so well communicated !
I'm going to join the chorus of happy commenters. You just saved me a few hundred dollars and gave me a feeling of empowerment over an appliance I took for granted.
I cannot thank you enough for this excellent video!!! I have now fixed my own machine AND it’s never been so clean! Can’t believe I was able to do this - all thanks to you!
Hi there I just want to say thank you sooo much for this video! I followed everything you did and I found so much debris, hair pins, lollies pop sticks, plastic, and fluff basically rubbish in the part at bottom near pump where water drains. I cleaned it all up, pulled it out and put the machine back together and now my washing machine is spinning!! 🥰 I'm sooo happy my husband was shocked when I called him at work to tell him we dont need to buy new machine now. He was so proud of me he still cant beleive i fixed out machine haha!! Thank you 😊 to anyone watching this if your having probs with machine spinning and draining this definitely works! 🥰😍
Just wanted to add my thanks to you for posting this - saved us from buying a new washing machine. Our trusty F&P is coming up to 15 years service so it doesn't owe us anything, but nice to keep it going a little while longer! Thank You!
Thanks a heap . Daughters gold chain went missing at christmas . Found it in the pump 8 months later . Your video was the key . Pulled it all apart and cleaned the drum . Only suggestion for others . If theres water in the base and you can’t see the screw for the pump cover . Feel around and if it is a combo hex and philips type fastner use a 10 mm socket . Better leverage and better feel when removing . As it’s under dirty water there’s that sinking feeling that you maybe stripping threads when using a philips . Not the case as it’s metal into plastic but mechanical types will know what i mean . Great opportunity to clean everything at the same time and put it all back together fresh . Hood for another 20 years on the job . Well done with your camera angles . Thanks Ben and Sarah in Wellington
This repair worked exactly as described and gave me a chance to scrub and clean all parts while disassembled. Thanks for the video knowledge and insight.
Brilliant! Was on Appliances Online ready to order a new washer turned out a bunch of crap was stuck in the pump housing, did a full clean following your other videos and runs like new! Bloody ripper
Thank you for these clear instructions. Managed to get to the pump and found my silicone bathing cap sitting on top of the pump. Works like a charm now, and saved my money!
Error 37 fixed! Thanks so much for these videos! It took two of us about an hour and it has come up like brand new. This is going to get rid of the smell that kept coming from the laundry, and will keep our machine going for many years I'm sure. Much better than spending hours shopping for a new one... not to mention cheaper :) Really informative, great job!
This was brilliant. I took apart my washer exactly as you showed and cleared out the top part where the water enters the pump. Bottom part after removing the pump did not have a clog. So happy I could do this. Thank you so much from a non-mechanical girl from Florida. 💗
Thank you, this saved me from buying a new washing machine! I have a more computerised fisher and Paykel but the steps worked just as well. My pump cover was different again but the 10mm wrench did the job. Thanks again 😊
Great video! Our drain pump has been cutting out on the thermal switch and sending code 37. I followed your instructions and found the pump cover encased in crud. Inside was even worse - the entire chamber was packed full of soap scum ooze. Like you, I even found a hairpin 😂 I love how easy it is to service this unit, looking forward to more years of use. Good design.
Thank you so much! Have just succeeded in getting this job done with your ( and hubbys ) help. Plus advice from a fellow Tasman expat is always nice to get.
Very very helpful. I was de moulding my machine with vinegar and didn't think about the potential for blocking the drain. Fixed in about 10 minutes cleaning the machine took the longest. Some light in the video would be amazing but I managed anyway.
Your video saved me from having to buy a new washing machine! Pump clogged with lint after my partner washed a rug. Should have paid more attention to your cleaning video when you said the drum was like a cheese grater, blood everywhere! Our 20 year old machine going like new again.
MASSIVE THANKS for your vids, was able to pull my washing machine apart and holey heck, coins, hair clips and all this other crap in the bottom of the drum must have been affecting the flow to the pump to cut out the pump, I cleaned out all the grime before putting back together, she runs like a dream, thanks again mate 👍
Great video - just fixed my machine for the second time in a year (I live near the beach so primarily sand). Thanks so much for this clear and helpful video.
Great series of fix it videos Thank you. On my machine, I cleaned all the bowl etc But found the problem was the shaft on the water pump impellor had snapped or maybe corroded off.
@@motrepairs Fitted a new pump from Steve's appliances, that arrived the next day was super easy. machine has since had many loads of washing & is working fine.
Hi I just want to say thank you so much for this helpful video. It worked for a few but it isn't spinning or draining the water again. For a few glorious hours I thought I had fixed it and was super impressed with myself. 😩😆 I'm going to go Google some more. Thank you again for your help.
Thank you kindly for the video. I have washed a wool blankets and my washing machine is not draining. I have watched both your videos this one and the “Clearing a block drain pump”. I got a nice chunk of lint/wool. However when I check the drainage (putting it in the ‘spin’ setting), it’s still not draining? Should I check the black pipe underneath?
Does the pump turn freely by hand? Its unusual for something to get all the way through the pump and then cause a blockage, more likely to be wool wrapped around the pump impeller
The one tool I had had that made the job easier was a old fuel hose from an outboard. I was able to suck up the last of the dirty water & see the sand, coins & jewlery that was around & in the water pump filter housing.
Hey thanks heaps for your helpful video, for some reason i did all of the above, including clearing out the pump after doing the diagnostic and it seems to pump only a little bit of the water out and then stops. Im stuck and dont know what else to do. Any suggestions??
Have you checked the pump resistance? It may be overheating and cutting out. Does it beep and show lights when it stops? there may be another fault that is stopping the draining process.
I tried running the machine to drain what little water remained in the bottom. The pump never made a sound, and the shaft kept making abrupt little turns, but it never did anything else. Didn't give me any codes either. My neighbor is coming over tomorrow to help me turn the screw on top of the trap in the bottom of the well. I love my 19 year old machine. Please tell me what's happening. Thanks! Diane
If nothing is stopping the pump from turning it may be the controller, if the model number ends in a 9 they did have problems with the pump control circuit.
Question please - all goes smoothly but when I run the drain like you did it only attempts for about a second then stops. Any ideas why it do it for longer? Blocked further down maybe? Thanks
Literally cleaned out my washer a month ago and so i dont even have soap scum to block my pump… so much effort to fix the issue and its past midnight and i needed my shirt for work tomorrow URGH. Hand washing for tonight and tackle this after work tomorrow. Grr
Any trick to unscrew a stubborn wingnut inside the agitator? I used the entire house muscle but it just won't budge.... very frustrated. Your instruction is very clear by the way, thank you!
If its dried out you could try filling the machine with water and soaking a couple of hours, that will help more with soap scum then limescale. Otherwise if you get a length of PVC pipe long enough to come out the top of the agitator you can cut two slots in one end to sit over the wings, then drill a hole in the other end and put a bar through to act as a lever.
Thank you so much for this video! What if after doing this top clean out (and quick bottom clean out) the matching still isn’t draining? Do you have a detailed video on how to test the drain pump with a multi meter and also do you have a video on how to clean out the drain hose? Thanks!
See my reply to your other comment about checking the fault codes. You shouldn't have to clean the hose, but have a look at this video explaining how to check the diverter valve isn't blocked (I think all USA models have diverters but yours may not)
Hi such a good video easy instructions I followed them all when I got to the drain out stage water & bubbles came in but won’t drain and now just a high ringing noise? Also smelt a little burnt :/
You might have a blockage further down the drain hose, but that's very uncommon. Can you get all the water out and make sure nothing in first few centimeters of drain hose? (outlet to right of pump blades in thumbnail for this video.) Or if its an "eco" machine might have a blockage in the diverter valve. The burnt smell suggests your pump main be also overheating in which case it will need replacing as well.
I was having lots of old lint depositing on each load of washing. Thanks to your awesome videos I learned how to get my machine sparkling clean inside and out. However each load of washing is still coming out with heaps of lint 😢 I know it's old lint as it's all black fluff when there are no black clothes in the wash. I'ver ran empty cycles on hot water with baking soda and vinegar but no improvement. I'm so confused, what else is there left to clean! Could it be lint build up in the drain pipe backflowing into the drum? Scratching my head, help!!
@@motrepairs Thanks so much! Will look into getting the filter to see if it improves the lint situation. Seems this can be a common problem with this machine. On a side note my machine smells amazing and clean now, no more musty damp smells!
Hi my mum’s washing machine (similar if not same model as shown) has stopped working likely due to an electrical fault. It tripped the fuse. Any suggestions where to start looking for fault before I call a service technician? Thanks.
Any tips for getting the screw to unscrew from the pump? You did it so easily but mine is really screwed on tight. I’ve tried silicone lubricant spray and no luck
I know this is an old video but hopefully you'll see this. Two questions (I have a WashSmart). 1. How do you remove the sand/grit that sits right at the bottom? 2. I could only get the plastic cover to the pump off, couldn't pull the next bit up. Any tips?
If its still not draining then maybe watch my other video about taking the pump off from the outside and check it from that end. Depending what sand you have usually most of the time its just soap scum and comes off with water and scrubbing brush, if you have limescale you will have to chip away at it. If its really stuck on then it will probably not come off in the wash either so you can just ignore it.
Great video - many thanks! I have a 5.5 Kg F & P that's about 10 years old and need to transport in the back of my car it to a place 400 km away. It's too tall to fit in the car standing upright so I'll have to lie the washer on its side. However, I'm cautious about this because I don't want to accidentally damage it by transporting resting horizontally (instead of vertically). I'd be really grateful if you could advise me of how to prepare and pack the machine's mechanism prior to taking it on this journey.
Yes lying it on its side is ok, (some water may come out the top of the bowl if its totally flat). You can pack some towels or something between the side panels and the outer bowl once its lying down to stop it banging around.
This is a very helpful video. But i have a possibly unusual question. I got an error code 37, cleared the drain pump filter, checked the pipes etc. The machine drained when i tested it from the spin setting 3x, just fine. When i put in a small test load of laundry, i got the error code 37 again... what gives? The impeller spins freely, the pump itself is only a year old, the motor control board was replaced at the same time. Do i need to reset it somehow? Any input would be greatly appreciated. Thank you!
Get a multimeter and check the pump resistance. If the pump is starting to fail it will overheat after a few minutes, may be enough to drain the first time but not for the rinse. Probably need to replace the pump before it burns out and blows your controller.
@motrepairs thanks for the response! I've been out of town working, but I'm back it! I'll test the pump resistance today. I just replaced the pump and control board last year. @@motrepairs
Great video thankyou! My son was easily able to follow instructions to clean pump filter but found that the pump is likely overheating (burning smell present and not pumping out water). Would you have the pump model number please?
Hi I have Model MW613 and I think the bottom part of the drain pump trap is molded into the plastic liner? Got the top part off but it didn't appear that the bottom part was able to come off. Put finger down the drain hole but couldn't feel the impeller. If I still have drain issues I guess I have to come from underneath and pull drain pump? Also what was the button sequence you use to start the drain pump?
They are all removable, although it might have got stuck in there from gunk and the rubber going hard. Yes if you take the pump off (just unclips, I have another video on that) then you will be able to unblock the impellor. (that's the quickest way but you run the risk of it blocking up with other stuff if you don't take the bowl out and check the top is clear. )
Nice Dan the absolute man!!! Helped massively at the flat unfortunately pump was burnt out by this stage but have one on the way and now know how to install 💯👌
Hey Bud! Great video, super easy to follow much appreciated! Quick question... I got to the stage where we pump out the little remaining water to check that the pump works. In my case, it pumps out just fine, but then stops and all the water flows back past the pump. Any ideas on this, I'm scratching my head!
There is always a bit of water that will flow back in after the pump stops, any water that is in the drain hose will flow back. shouldn't be more that a litre or two unless you have extended your drain hose. If the pump is stopping on its own either the pump is overheating and cutting out (often you will smell this) of there is another fault in say a sensor somewhere that is making the controller stop.
@@motrepairs hi I've taken my machine apart and given it a good clean the bit underneath the top pump is not sitting straight so is not spinning what can I do ? I can send a photo.
Thanks so much for your video. I have an error code 37 on my GWL11 US MYN603314. I followed your instructions and didn't find a blockage. The pump motor spins and water drains but seems to back up when getting to the bottom. The agigitator seems to want to move into spin cycle but won't move. Additionally it smells from something burning after the pump runs. What do you suggest? Thanks in advance.
Burning is probably the pump overheating, then the pump overheat cutout trip. If you have a multimeter check your pump resistance, otherwise start with a new pump. Agitator turning will be the bowl check, it wont start trying to spin until all the water is out.
@@motrepairs having the same error code/burning smell with our GWL11 US MKN 623620. We didn't find a blockage but were able to give a good clean to the inner and outer drum. Would you know where we can find the part number for a new pump? hoping a new pump will keep it going another 20 years! lol thanks for posting these great video's
@@MarriedMrs Not sure on us part number sorry, either contact FP USA or any parts supplier who stocks FP and tell them your model number ans they will sort you out.
Nice video. Did all that and still didn’t work. I have the newer type pump as in you other video. It just sits there humming still. Guessing it might be burnt out. No beeps or errors just humming. Or should I take out the pump and check the filter in there?
Have you checked the resistance with a multimeter? What is the model number? The series ending in 9 (GW509 etc)can have control board problems where they don't power up the pump correctly, and we cant get new control boards for them any more.
@@motrepairs no I haven’t checked the resistance. The model number is WA80T65GW1. It gets a hard life, multiple washes a day for about 7-8 years now. As we are a family of 6. The balance things is also broken so it goes out of balance on spin every time. No matter how carefully you pack it
@@mkvisser The going out of balance will be because the suspension rods are worn, they are reasonably straight forward to replace. Just litf the top deck (see my other videos) and replace them one by one from the top.
Thank you so much for these videos. Aussie owner of a MW512AU model, which I've had since 2006 and it's still working !! Love F&P. Just one question: what key combos did you do to start the drain cycle? I thought it was just put it onto the last red light and press go.
If it cuts out after not completely emptying and I can pause it for about 10 minutes it will go again. It has good pressure when it is running. Would cleaning it out help It's 18 yo machine so wondered the best place to get a pump. Can u get 2nd hand ones or reconditioned. I see they sre about 80 to 100 bucks. I alredy just cleaned the rpu sensor contacts and that got rid of the fault code. But then the pump started to overheat after just fixing that problem . Maybe when I had machine on side it stuffed the pump ? Seems a coincidence. It's hard to know if worth spending $100 on an old machine. Many thanks
If the pump is turning freely but its cutting out on the overheat then you will need a new pump, if you keep trying eventually the pump will burn out totally and can kill the control board when it does. Timing is probably coincidence/bad luck.
Hi thank you for the video! Question - I have taken the drum out and can hear water is stuck in the walls - is there a way to drain the drum? I cant see any bungs/plugs on top or bottom. Thanks
Thank you for this! Just one thing... I cleared the trap, screwed back in and it started to drain. When the water is at the trap level it looks like it's just churning water. This went on for over half an hour until I just turned off the machine off. Any suggestions?
When the water gets down to where the pump sucks a bit of air it will just churn the water, there is always a little water in the bottom. It shouldn't go on for half an hour, it should start into the spin or stop and beep. Unless you still had the inner bowl out? did you have it on spin or rinse?
@@motrepairs thank you! That was me putting it on spin with only replacing the trap. I put everything back and successfully completed 2 loads of washing last night. Thanks so much!
There are a few things that can stop it from spinning, have a look at this video for how to check the fault codes: ua-cam.com/video/YbpLNMK2w08/v-deo.html
I can't get the barrel out. I put my foot on the stem and went up and down several times with some force and it's not budging. It will go up and down about an inch. When comes up it hits something hard.
If you have the agitator out the only thing holding it in will be limescale or soap scum buildup. If you fill it with water enough to cover the bottom of the inner bowl and let it soak that may help if its soap scum. Limescale is harder to remove.
Bro everything worked great!!! Now the only problem I have left is that it is leaking water all over to the sides. Do you have any tips on what can i try please?
Is it splashing over the top? That is usually caused by setting high water level without enough washing in it, so either need to set lower water level or put more washing in. If its not splashes then you need to try and follow back where the leak is coming from.
@@motrepairs thank you for your reply! I figured out what happened: when I initially turned it on, after installing the new pump and valve, the new pressure loosened the exit hose for the pump. One I noticed, disconnected from the wall, removed the pump, the metal plate, reinserted the hose and put everything back together. Thank you very much for your post. You mr work is amazing, keep it up!
Gah. I got to unscrewing the pump screw and its done up so tight i cant get it! HELP 😭 I have learned my issue is pillow stuffing that is from a pillow that ripped 3 months ago…
@@motrepairs i do have a spanner thats the right size, but i couldn’t get the angle :( I managed to undo one side and get most of it out and the machine works again. Next time my dad (who is a tradie and so has all the right tools) is visiting we will take it apart properly and get 100% out. It’ll only be a week or two and i might use a laundromat in the middle so i dont risk getting the fluff further into the machine…
@motrepairs If the controller is dead then drying it out wont do anything, did it go bang when you turned it on? Make sure the pump is plugged in properly as in some models if the pump isn't plugged in it wont turn on at all.
Have you tested something else in the same plug the washing machine uses to make sure that is ok? You will probably need an appliance technician to have a look at it, sounds like the controller may have died, but need to check what has caused it to blow before replacing it.
Fuck yeah dude you rock, just tried this on my machine and it worked a treat and saved me a few bucks in the process...awesome video and easy to follow instructions, thank you for sharing your knowledge
I have the craziest problem. I have totally cleaned the outer & inner tubs, cleaned the pump housing, checked the drain & recirculation hoses for clogs, none found. The drain pump is working fine, the diverter is fine yet no water drains out of the machine. The pump just spins. It makes absolutely no sense. I am totally frustrated. Any suggestions?
Do you have both pieces of the pump chamber and the large o-ring back in place? The cap of the pump chamber ( oval with one hole in the top that sits above pump) is needed to direct the water flow or the pump just pumps in circles, then the "trap" part sits on top of that.
@@motrepairs I don't see my previous reply so I'll reply again. The pump chamber is together properly and installed properly. The only thing I can figure is the pump is not turning fast enough. I tested it at 8.1 ohms, not sure where it should be. I don't want to buy another pump as I am on pump 6 now which has been in only a couple of weeks. Last 4 pumps have been Supco, made in China.
If its blocked and cant turn it will overheat, because it relies on the fan below to cool it. Other then that if it is overheating it will be because the windings are damaged. I'm not sure what they do to "recondition" it, other then put a bit of grease in the seal, i doubt anyone is rewinding the windings. I would have thought they would check resistance and bench test it for a few minutes before selling!
Have you checked the pump resistance? It may be overheating and cutting out. Of there can be other sensor faults etc the stop it from draining, you may need to call a repair company.
I'm a retired tradesman and this is how all such videos should be made. This guy's a legend.
This was AWESOME! I have the exact model, followed this exactly and now shes going again!! hopefully I'll get another 26 years out of her!
Thank you very much, I'm a 65 yr young disabled pensioner with arthritis in hip and knee and I've broken my back in two places but with your clear help I've managed to get the drum out quite easily, remove the blockage, clean everything and put it back together. The big smile was when fingers crossed the old girl was draining once again. Took me half a day but worth the money I saved. 🤗😀👍
You're an absolute legend for making this guide. After following your steps I found a small mountain of rusty hair clips in my filter blocking the pump impeller. I also discovered that I really need to deep clean my machine. Thanks from Christchurch.
This is a fabulous repair video. It should set the standard for how repair videos are made and paced. Clear, crisp details and potential "gotchas" are spelled out at a perfect tempo. The lighting is good and the components and procedures can be easily seen. This video answered questions I had from other similar videos, and I found myself exclaiming, "Oh!" and "So that's how that fits!" as I watched. The icing on the cake is the playlist in the video description to skip right to the relevant parts while working. Thanks for this incredibly helpful video!
👍👍
Thank you so much , my husband and I thought we needed a new washing machine , watching this we were able to get our machine going and you saved a good deal of money , a deep sense of gratitude to you generosity in sharing your knowledge and so well communicated !
I'm going to join the chorus of happy commenters. You just saved me a few hundred dollars and gave me a feeling of empowerment over an appliance I took for granted.
I cannot thank you enough for this excellent video!!! I have now fixed my own machine AND it’s never been so clean! Can’t believe I was able to do this - all thanks to you!
Hi there I just want to say thank you sooo much for this video! I followed everything you did and I found so much debris, hair pins, lollies pop sticks, plastic, and fluff basically rubbish in the part at bottom near pump where water drains. I cleaned it all up, pulled it out and put the machine back together and now my washing machine is spinning!! 🥰 I'm sooo happy my husband was shocked when I called him at work to tell him we dont need to buy new machine now. He was so proud of me he still cant beleive i fixed out machine haha!! Thank you 😊 to anyone watching this if your having probs with machine spinning and draining this definitely works! 🥰😍
Just wanted to add my thanks to you for posting this - saved us from buying a new washing machine. Our trusty F&P is coming up to 15 years service so it doesn't owe us anything, but nice to keep it going a little while longer! Thank You!
You're welcome, cheers.
Thanks a heap . Daughters gold chain went missing at christmas . Found it in the pump 8 months later .
Your video was the key . Pulled it all apart and cleaned the drum . Only suggestion for others . If
theres water in the base and you can’t see the screw for the pump cover . Feel around and if it is a combo hex and philips type fastner use a 10 mm socket . Better leverage and better feel when removing . As it’s under dirty water there’s that sinking feeling that you maybe stripping threads when using a philips . Not the case as it’s metal into plastic but mechanical types will know what i mean .
Great opportunity to clean everything at the same time and put it all back together fresh . Hood for another 20 years on the job . Well done with your camera angles . Thanks Ben and Sarah in Wellington
I used a towel to soak up the water in there so I could see as another option
Thanks for helping this single mum fix my machine. I’m crying happy tears! Awesome video.
This repair worked exactly as described and gave me a chance to scrub and clean all parts while disassembled. Thanks for the video knowledge and insight.
Brilliant! Was on Appliances Online ready to order a new washer turned out a bunch of crap was stuck in the pump housing, did a full clean following your other videos and runs like new! Bloody ripper
You're a legend. Simple clear instructions, dug out the blockage, back in action. Saved hundreds!
Thank you for these clear instructions. Managed to get to the pump and found my silicone bathing cap sitting on top of the pump. Works like a charm now, and saved my money!
Error 37 fixed! Thanks so much for these videos! It took two of us about an hour and it has come up like brand new. This is going to get rid of the smell that kept coming from the laundry, and will keep our machine going for many years I'm sure. Much better than spending hours shopping for a new one... not to mention cheaper :) Really informative, great job!
This was brilliant. I took apart my washer exactly as you showed and cleared out the top part where the water enters the pump. Bottom part after removing the pump did not have a clog. So happy I could do this. Thank you so much from a non-mechanical girl from Florida. 💗
Thank you, this saved me from buying a new washing machine! I have a more computerised fisher and Paykel but the steps worked just as well. My pump cover was different again but the 10mm wrench did the job. Thanks again 😊
I'm not one to comment on UA-cam but seriously you literally saved me from buying a new washing machine today (13/04/23) thank you
Not all heroes wear capes. Thanks for the video, saved me a service call out!
Thank you so much for these clear, step-by-step instructions. Thanks to your tutorial my 22 year old Smart Drive washing is working again❣
Great video! Our drain pump has been cutting out on the thermal switch and sending code 37. I followed your instructions and found the pump cover encased in crud. Inside was even worse - the entire chamber was packed full of soap scum ooze. Like you, I even found a hairpin 😂 I love how easy it is to service this unit, looking forward to more years of use. Good design.
Thank you so much! Have just succeeded in getting this job done with your ( and hubbys ) help. Plus advice from a fellow Tasman expat is always nice to get.
Thanks, mate; I was just about to buy a new one. Fixing took me only a little longer than the video!
Very very helpful. I was de moulding my machine with vinegar and didn't think about the potential for blocking the drain. Fixed in about 10 minutes cleaning the machine took the longest. Some light in the video would be amazing but I managed anyway.
Your video saved me from having to buy a new washing machine! Pump clogged with lint after my partner washed a rug. Should have paid more attention to your cleaning video when you said the drum was like a cheese grater, blood everywhere! Our 20 year old machine going like new again.
Thank you so much! I tested the pump as you recommended, replaced it and the machine works properly again. Bless you!
Can't thank you enough for your videos, managed to sort my machine out myself without bumbling through it and avoiding a costly call out!
You're welcome!
Mate, you're an absolute Legend. Possibly the Greatest Kiwi of All Time..? Thanks for being a Champion.
MASSIVE THANKS for your vids, was able to pull my washing machine apart and holey heck, coins, hair clips and all this other crap in the bottom of the drum must have been affecting the flow to the pump to cut out the pump, I cleaned out all the grime before putting back together, she runs like a dream, thanks again mate 👍
The trap does a good job of keeping things out of the pump most of the time, it is surprising how much you can find.
@@motrepairs seems it's not fixed but works better, when on Eco Active it stops, put it to Eco Rinse and it works fine, any ideas
Thank you so much for this video. I fixed my mum’s washing machine following the guide. Cheers
thank you so much for showing me what to do in fixing the washer ,saved me money
Great video - just fixed my machine for the second time in a year (I live near the beach so primarily sand). Thanks so much for this clear and helpful video.
Thanks for the video. Fixed ours and gave it a much needed clean while it was apart!!
Dan u are the man. Bloody brilliant. Been putting up with the squealing way to long!
Thanks… great video, simple to follow… worked a charm. Found a rag clogged in the pump. Thank you.
Great series of fix it videos Thank you. On my machine, I cleaned all the bowl etc But found the problem was the shaft on the water pump impellor had snapped or maybe corroded off.
Wow that’s not very common!
@@motrepairs Fitted a new pump from Steve's appliances, that arrived the next day was super easy. machine has since had many loads of washing & is working fine.
Thank you very much. I watch your video and follow your guidence and find the block in the plastic . You are the best.
You're welcome!
Hi I just want to say thank you so much for this helpful video.
It worked for a few but it isn't spinning or draining the water again. For a few glorious hours I thought I had fixed it and was super impressed with myself. 😩😆
I'm going to go Google some more. Thank you again for your help.
Is it stopping and beeping? If you have a look at my video about reading fault codes there are other faults that can stop it from draining as well.
Thank you so much! It works! Just fixed my washing machine 😢❤
Thanks mate. That was my problem for out of balance. Pump was full of pillow filling. Cheers
Thank you! Saved me a call out to our rural location!
You are a hero. Thank you for doing such a great job.
Amazing tutorial… and it’s working! Thank you so much
top-notch video mate ,clear instructions, Job done thank you
Thank you for the video! This got our washer back going again.
Thanks a lot. Saved me 800 dollars
Thank you kindly for the video. I have washed a wool blankets and my washing machine is not draining. I have watched both your videos this one and the “Clearing a block drain pump”. I got a nice chunk of lint/wool. However when I check the drainage (putting it in the ‘spin’ setting), it’s still not draining? Should I check the black pipe underneath?
Does the pump turn freely by hand? Its unusual for something to get all the way through the pump and then cause a blockage, more likely to be wool wrapped around the pump impeller
Thanks for your advice think our needs a clean
The one tool I had had that made the job easier was a old fuel hose from an outboard. I was able to suck up the last of the dirty water & see the sand, coins & jewlery that was around & in the water pump filter housing.
Hey thanks heaps for your helpful video, for some reason i did all of the above, including clearing out the pump after doing the diagnostic and it seems to pump only a little bit of the water out and then stops. Im stuck and dont know what else to do. Any suggestions??
Have you checked the pump resistance? It may be overheating and cutting out. Does it beep and show lights when it stops? there may be another fault that is stopping the draining process.
I tried running the machine to drain what little water remained in the bottom. The pump never made a sound, and the shaft kept making abrupt little turns, but it never did anything else. Didn't give me any codes either.
My neighbor is coming over tomorrow to help me turn the screw on top of the trap in the bottom of the well.
I love my 19 year old machine.
Please tell me what's happening. Thanks!
Diane
If nothing is stopping the pump from turning it may be the controller, if the model number ends in a 9 they did have problems with the pump control circuit.
Question please - all goes smoothly but when I run the drain like you did it only attempts for about a second then stops. Any ideas why it do it for longer? Blocked further down maybe? Thanks
Is it a literal second or a bit longer? My first two guesses would be there may be something stuck under the pump impeller, or the pump overheating.
Literally cleaned out my washer a month ago and so i dont even have soap scum to block my pump… so much effort to fix the issue and its past midnight and i needed my shirt for work tomorrow URGH.
Hand washing for tonight and tackle this after work tomorrow. Grr
Thank you, excellent video.
do you know how to get the draining to work on an excellence 6.5?
Any trick to unscrew a stubborn wingnut inside the agitator? I used the entire house muscle but it just won't budge.... very frustrated. Your instruction is very clear by the way, thank you!
If its dried out you could try filling the machine with water and soaking a couple of hours, that will help more with soap scum then limescale. Otherwise if you get a length of PVC pipe long enough to come out the top of the agitator you can cut two slots in one end to sit over the wings, then drill a hole in the other end and put a bar through to act as a lever.
@@motrepairs thank you for the trick. Your advice is very2 useful!!!
Thank you so much for this video! What if after doing this top clean out (and quick bottom clean out) the matching still isn’t draining? Do you have a detailed video on how to test the drain pump with a multi meter and also do you have a video on how to clean out the drain hose? Thanks!
See my reply to your other comment about checking the fault codes. You shouldn't have to clean the hose, but have a look at this video explaining how to check the diverter valve isn't blocked (I think all USA models have diverters but yours may not)
Awesome video mate, you're a bloody legend
You're Welcome!
Hi such a good video easy instructions I followed them all when I got to the drain out stage water & bubbles came in but won’t drain and now just a high ringing noise? Also smelt a little burnt :/
You might have a blockage further down the drain hose, but that's very uncommon. Can you get all the water out and make sure nothing in first few centimeters of drain hose? (outlet to right of pump blades in thumbnail for this video.) Or if its an "eco" machine might have a blockage in the diverter valve.
The burnt smell suggests your pump main be also overheating in which case it will need replacing as well.
I was having lots of old lint depositing on each load of washing. Thanks to your awesome videos I learned how to get my machine sparkling clean inside and out. However each load of washing is still coming out with heaps of lint 😢 I know it's old lint as it's all black fluff when there are no black clothes in the wash. I'ver ran empty cycles on hot water with baking soda and vinegar but no improvement.
I'm so confused, what else is there left to clean! Could it be lint build up in the drain pipe backflowing into the drum? Scratching my head, help!!
There is a filter part no 426451P that sits inside your agitator to catch fluff, but it generally isn't needed.
@@motrepairs Thanks so much! Will look into getting the filter to see if it improves the lint situation. Seems this can be a common problem with this machine. On a side note my machine smells amazing and clean now, no more musty damp smells!
Thanks for the video--very helpful.
love your work, thank you
Hi my mum’s washing machine (similar if not same model as shown) has stopped working likely due to an electrical fault. It tripped the fuse. Any suggestions where to start looking for fault before I call a service technician? Thanks.
Any tips for getting the screw to unscrew from the pump? You did it so easily but mine is really screwed on tight. I’ve tried silicone lubricant spray and no luck
Its easier to use a 10mm socket rather then the Phillips head.
I know this is an old video but hopefully you'll see this. Two questions (I have a WashSmart). 1. How do you remove the sand/grit that sits right at the bottom? 2. I could only get the plastic cover to the pump off, couldn't pull the next bit up. Any tips?
If its still not draining then maybe watch my other video about taking the pump off from the outside and check it from that end. Depending what sand you have usually most of the time its just soap scum and comes off with water and scrubbing brush, if you have limescale you will have to chip away at it. If its really stuck on then it will probably not come off in the wash either so you can just ignore it.
Great video - many thanks! I have a 5.5 Kg F & P that's about 10 years old and need to transport in the back of my car it to a place 400 km away. It's too tall to fit in the car standing upright so I'll have to lie the washer on its side. However, I'm cautious about this because I don't want to accidentally damage it by transporting resting horizontally (instead of vertically). I'd be really grateful if you could advise me of how to prepare and pack the machine's mechanism prior to taking it on this journey.
Yes lying it on its side is ok, (some water may come out the top of the bowl if its totally flat). You can pack some towels or something between the side panels and the outer bowl once its lying down to stop it banging around.
This is a very helpful video. But i have a possibly unusual question. I got an error code 37, cleared the drain pump filter, checked the pipes etc. The machine drained when i tested it from the spin setting 3x, just fine. When i put in a small test load of laundry, i got the error code 37 again... what gives? The impeller spins freely, the pump itself is only a year old, the motor control board was replaced at the same time. Do i need to reset it somehow? Any input would be greatly appreciated. Thank you!
Get a multimeter and check the pump resistance. If the pump is starting to fail it will overheat after a few minutes, may be enough to drain the first time but not for the rinse. Probably need to replace the pump before it burns out and blows your controller.
@motrepairs thanks for the response! I've been out of town working, but I'm back it! I'll test the pump resistance today. I just replaced the pump and control board last year. @@motrepairs
you are a dead-set legend! and what do you know, found some bobby pins, just like you!
Great video thankyou! My son was easily able to follow instructions to clean pump filter but found that the pump is likely overheating (burning smell present and not pumping out water). Would you have the pump model number please?
If you are in a 220-240v country the current part number for the pump im showing in this video is 420144
Hi I have Model MW613 and I think the bottom part of the drain pump trap is molded into the plastic liner? Got the top part off but it didn't appear that the bottom part was able to come off. Put finger down the drain hole but couldn't feel the impeller. If I still have drain issues I guess I have to come from underneath and pull drain pump? Also what was the button sequence you use to start the drain pump?
They are all removable, although it might have got stuck in there from gunk and the rubber going hard. Yes if you take the pump off (just unclips, I have another video on that) then you will be able to unblock the impellor. (that's the quickest way but you run the risk of it blocking up with other stuff if you don't take the bowl out and check the top is clear. )
Nice Dan the absolute man!!! Helped massively at the flat unfortunately pump was burnt out by this stage but have one on the way and now know how to install 💯👌
Hey Bud! Great video, super easy to follow much appreciated! Quick question... I got to the stage where we pump out the little remaining water to check that the pump works. In my case, it pumps out just fine, but then stops and all the water flows back past the pump. Any ideas on this, I'm scratching my head!
There is always a bit of water that will flow back in after the pump stops, any water that is in the drain hose will flow back. shouldn't be more that a litre or two unless you have extended your drain hose. If the pump is stopping on its own either the pump is overheating and cutting out (often you will smell this) of there is another fault in say a sensor somewhere that is making the controller stop.
@@motrepairs hi I've taken my machine apart and given it a good clean the bit underneath the top pump is not sitting straight so is not spinning what can I do ? I can send a photo.
@@karenscott3883 Sorry for the delay, do you mean the black rubber seal under the impeller?
What do you have to set it to to get it to drain so straightaway?
If you press the advance button until it is on spin then it will drain.
Thanks so much for your video. I have an error code 37 on my GWL11 US MYN603314. I followed your instructions and didn't find a blockage. The pump motor spins and water drains but seems to back up when getting to the bottom. The agigitator seems to want to move into spin cycle but won't move. Additionally it smells from something burning after the pump runs. What do you suggest? Thanks in advance.
Burning is probably the pump overheating, then the pump overheat cutout trip. If you have a multimeter check your pump resistance, otherwise start with a new pump. Agitator turning will be the bowl check, it wont start trying to spin until all the water is out.
@@motrepairs having the same error code/burning smell with our GWL11 US MKN 623620. We didn't find a blockage but were able to give a good clean to the inner and outer drum. Would you know where we can find the part number for a new pump? hoping a new pump will keep it going another 20 years! lol thanks for posting these great video's
@@MarriedMrs Not sure on us part number sorry, either contact FP USA or any parts supplier who stocks FP and tell them your model number ans they will sort you out.
@@MarriedMrs It doesn't sound good, unless something is wrong with the fuse kit
Can this method be used on a F&P washing machine model WA70T60W1
Yes
Nice video. Did all that and still didn’t work. I have the newer type pump as in you other video. It just sits there humming still. Guessing it might be burnt out. No beeps or errors just humming. Or should I take out the pump and check the filter in there?
Have you checked the resistance with a multimeter? What is the model number? The series ending in 9 (GW509 etc)can have control board problems where they don't power up the pump correctly, and we cant get new control boards for them any more.
@@motrepairs no I haven’t checked the resistance. The model number is WA80T65GW1. It gets a hard life, multiple washes a day for about 7-8 years now. As we are a family of 6. The balance things is also broken so it goes out of balance on spin every time. No matter how carefully you pack it
@@mkvisser The going out of balance will be because the suspension rods are worn, they are reasonably straight forward to replace. Just litf the top deck (see my other videos) and replace them one by one from the top.
My pump area seems sealed off and a screw won't come off. How does stuff get into the pump??
If you use a 10mm socket you will be able to put more force in then a screw driver
Thank you so much for these videos. Aussie owner of a MW512AU model, which I've had since 2006 and it's still working !! Love F&P. Just one question: what key combos did you do to start the drain cycle? I thought it was just put it onto the last red light and press go.
Wash temp while holding, press power button to access diagnostic mode, press regular to activate pump! 😁
If it cuts out after not completely emptying and I can pause it for about 10 minutes it will go again. It has good pressure when it is running. Would cleaning it out help
It's 18 yo machine so wondered the best place to get a pump. Can u get 2nd hand ones or reconditioned. I see they sre about 80 to 100 bucks. I alredy just cleaned the rpu sensor contacts and that got rid of the fault code. But then the pump started to overheat after just fixing that problem . Maybe when I had machine on side it stuffed the pump ? Seems a coincidence. It's hard to know if worth spending $100 on an old machine. Many thanks
If the pump is turning freely but its cutting out on the overheat then you will need a new pump, if you keep trying eventually the pump will burn out totally and can kill the control board when it does. Timing is probably coincidence/bad luck.
Hi thank you for the video! Question - I have taken the drum out and can hear water is stuck in the walls - is there a way to drain the drum? I cant see any bungs/plugs on top or bottom. Thanks
That water is meant to be there, its in the top ring as a counterweight instead of concrete. If you drain that out the machine won't balance.
@@motrepairs wow interesting. Ok thanks! I never would’ve know that!
Thank you for this! Just one thing... I cleared the trap, screwed back in and it started to drain. When the water is at the trap level it looks like it's just churning water. This went on for over half an hour until I just turned off the machine off. Any suggestions?
When the water gets down to where the pump sucks a bit of air it will just churn the water, there is always a little water in the bottom. It shouldn't go on for half an hour, it should start into the spin or stop and beep. Unless you still had the inner bowl out? did you have it on spin or rinse?
@@motrepairs thank you! That was me putting it on spin with only replacing the trap. I put everything back and successfully completed 2 loads of washing last night. Thanks so much!
A massive thanks Buddy
No problem 👍
I have one smart drive washing here i cant fix the problem it does not spin.how you may me to fix this
There are a few things that can stop it from spinning, have a look at this video for how to check the fault codes: ua-cam.com/video/YbpLNMK2w08/v-deo.html
I can't get the barrel out. I put my foot on the stem and went up and down several times with some force and it's not budging. It will go up and down about an inch. When comes up it hits something hard.
If you have the agitator out the only thing holding it in will be limescale or soap scum buildup. If you fill it with water enough to cover the bottom of the inner bowl and let it soak that may help if its soap scum. Limescale is harder to remove.
Bro everything worked great!!! Now the only problem I have left is that it is leaking water all over to the sides. Do you have any tips on what can i try please?
Is it splashing over the top? That is usually caused by setting high water level without enough washing in it, so either need to set lower water level or put more washing in. If its not splashes then you need to try and follow back where the leak is coming from.
@@motrepairs thank you for your reply! I figured out what happened: when I initially turned it on, after installing the new pump and valve, the new pressure loosened the exit hose for the pump. One I noticed, disconnected from the wall, removed the pump, the metal plate, reinserted the hose and put everything back together. Thank you very much for your post. You mr work is amazing, keep it up!
I'm glad you were able to track it down, cheers.
Hi I cannot unscrew the nut in the middle in the agitator what can I do to make it easier it is so tight
You can get a length of PVC pipe and cut two slots in one end to sit over the "wings" of the nut
Thank you for the idea I have been trying to open it without any sucess
Gah. I got to unscrewing the pump screw and its done up so tight i cant get it! HELP 😭
I have learned my issue is pillow stuffing that is from a pillow that ripped 3 months ago…
Try using a socket set with a 10mm socket rather then a screw driver
@@motrepairs i do have a spanner thats the right size, but i couldn’t get the angle :(
I managed to undo one side and get most of it out and the machine works again.
Next time my dad (who is a tradie and so has all the right tools) is visiting we will take it apart properly and get 100% out. It’ll only be a week or two and i might use a laundromat in the middle so i dont risk getting the fluff further into the machine…
@@motrepairs unless you in brisbane australia and see like. Coming over with your tools and perhaps making a video as payment 😂?
I removed and cleaned teh pump from the bottom but it seem some componenets got wet and now I have no power. Any suggestions?
@motrepairs
If the controller is dead then drying it out wont do anything, did it go bang when you turned it on? Make sure the pump is plugged in properly as in some models if the pump isn't plugged in it wont turn on at all.
@@motrepairs I seated the pump wrong by mistake. I let it dry and repeated it correctly and ot works now :)
Thank you!
cheers Mate, this is awesome.
My machine e won't light up panel washed day before now won't turn on?
Have you tested something else in the same plug the washing machine uses to make sure that is ok? You will probably need an appliance technician to have a look at it, sounds like the controller may have died, but need to check what has caused it to blow before replacing it.
@@motrepairs does the controller cost much its old machine so maybe just replace it?
@@margaretfalconer8431 Price depends on the model but it is usually $200-300 at least just for the part
My water is smelly. I got most of it out but thetes an inch I can't mop up
There is always a little in the bottom that flows down from the pipe when the pump stops
Fuck yeah dude you rock, just tried this on my machine and it worked a treat and saved me a few bucks in the process...awesome video and easy to follow instructions, thank you for sharing your knowledge
I have the craziest problem. I have totally cleaned the outer & inner tubs, cleaned the pump housing, checked the drain & recirculation hoses for clogs, none found. The drain pump is working fine, the diverter is fine yet no water drains out of the machine. The pump just spins. It makes absolutely no sense. I am totally frustrated. Any suggestions?
Is it recirculating instead of draining if you have a diverter valve if your model is a intuitive eco or Ecosmart GWL in America?
Recirculating water into the machine instead of draining it out meant?
Do you have both pieces of the pump chamber and the large o-ring back in place? The cap of the pump chamber ( oval with one hole in the top that sits above pump) is needed to direct the water flow or the pump just pumps in circles, then the "trap" part sits on top of that.
@@lukekneebone9831 Ecosmart GWL 15, the diverter valve is new, and working properly.
@@motrepairs I don't see my previous reply so I'll reply again. The pump chamber is together properly and installed properly. The only thing I can figure is the pump is not turning fast enough. I tested it at 8.1 ohms, not sure where it should be. I don't want to buy another pump as I am on pump 6 now which has been in only a couple of weeks. Last 4 pumps have been Supco, made in China.
Can anything besides having being sold a dodgy allegedly'reconditioned' water pump cause a water pump to overheat? - Thanks for your videos
If its blocked and cant turn it will overheat, because it relies on the fan below to cool it. Other then that if it is overheating it will be because the windings are damaged. I'm not sure what they do to "recondition" it, other then put a bit of grease in the seal, i doubt anyone is rewinding the windings. I would have thought they would check resistance and bench test it for a few minutes before selling!
Have done all this but its still not draining , I found a coin in there cleaned all grime out and still not flushing out
Have you checked the pump resistance? It may be overheating and cutting out. Of there can be other sensor faults etc the stop it from draining, you may need to call a repair company.
This isn't simple at all. I guess I won't be able to do it