Bradley Smoker "It's Expensive Garbage and They Know It!"

I purchased a Bradley P10 Smoker in April of 2022, and it worked 1 time and then it never worked again. I complied with the instruction to notify the company. They sent me new parts, but well after the 30 day window to return it to Amazon for a full refund. I got the parts in October 2022! I installed the parts and the biscuit turner started working. I live in Michigan and it was now too cold to actually use the smoker. In the spring of 2023, I happily got ready to use the Bradley Smoker. Then I found that the biscuits did turn, but they would not smoke! Then, after I set the smoke timer to the recommended 20 minutes, the barely visible screen went black. I contacted Bradley Smoker and they told me that a technician would contact me. Several weeks later I called again after never getting a call from a technician. Then three days later, a technician called. He walked me through a two hour diagnostic call, and told me that the main board was defective, and that it costs $400 dollars. He told me that his (unknown female) boss would contact me. He said that they'd either replace the part, replace the unit, or give me another model. He said they'd contact me within a few hours. ...I heard NOTHING. Finally, after 5 weeks, I received an email telling me that it was out of warranty! They said that they'd work with me anyway and send parts. I never got parts. I've now had to file a small claims lawsuit just to obtain a refund. All I wanted was a working Bradley Smoker! The moral to the story is this, "Buyer Beware!" I learned that many people have had this horrible experience with this company. They now no longer answer the phone or reply to emails. When I was assessing which smoker to buy, not a single video was available telling of this company selling a known defective product. so now, "PROBLEM SOLVED!" I made this video to warn buyers. My $1,500 dollar loss ,can be used to pay for a lesson to everyone. I paid $950 for this trash can, and the balance in accessories and boxes of biscuits. Don't gamble with this company. Buy anything other than a Bradley Smoker.

[@PaulYounker]

I have the P10 and it works perfect - sorry you had issues

[@joebloome2660]

I have the same Bradley. Never had a problem with it. Can’t really say anything about support as I have never needed them. I’m wondering if you tried to use the unit with an extension cord that wasn’t heavy enough to supply the electric required. That would cause your display to be dim. Could also destroy your electrical board. Sorry that you had major problems with your smoker and lost so much money. I hope you can recover your loss.

[@brianast1478]

Bought mine in 2022 . They sent a replacement heat sensor now the sensor has failed again to now I have to take all apart and replace again and this is a very detailed repair for an amateur.

[@scottkinnebrew7924]

I have had a couple of Bradley's and only had a fuse go out on one after a couple of years and had a power cord go bad on the other after the first year. Both fixes were easy and the company was great. However, that was before the virus- so I wonder if the company has gone down hill since then? I will say this- none of the pellet grill / smokers will produce anywhere near the smoke flavor that the Bradley will. After going through several, I am going back to a Bradley for smoking and lump charcoal grill for grilling. We'll see how it goes.

[@Helpus2024-h6j]

Mine was junk too. Had it for two years and the biscuit heater went out. Had to purchase a new sender and re-install myself. Now two years later my heating elements went out tripping the breaker. The entire cabinet needs to be split open to repair. I’ve been trying to get a hold of customer service for days, no one ever answers the phone. Stay far far away from Bradley.

[@MindDepth]

Curious how the lawsuit went. I contemplated getting this unit but now… idk

[@chrism2042]

Those type smokers are pretty much obsolete now, with pellet grills. My go to is a Kamado Joe with lump charcoal, I have been cooking on it 4-5 days a week, year-around for 7+ years. But I was limited to the amount of meat I could smoke, 3 racks of ribs, 2 10lb pork butts. A couple years ago and a lot of reviews later, I purchased a Recteq pellet grill. Only use it for smoking on occasion, but it will cook 6-10lb butts or several racks of ribs or a brisket to perfection with very little babysitting.

[@scottkinnebrew7924]

None of the pellet grills will produce anywhere near the smoke flavor that the Bradley will. I've gone through a RecTec, and Traeger, and a Camp Chef now. They were all good enough products, but it you want the serious smoke flavor while still being able to walk away for hours, the Bradley is the best solution I have found.

[@lenhummel8713]

Had a unit from a sales person. pucks wouldn't like so he replaced it with a new one he had on hand. It worked a few times and now it won't smoke anymore. Don't buy this product. Its junk.