Update: NZXT has just sent out a notice saying that the H1 is being removed from BLD and users with an H1 will receive a replacement riser cable. Please head to NZXT.com to find out more information. This all came to light after this video was created. Steves Video can be seen here - ua-cam.com/video/fjUscSRLwks/v-deo.html
These are going to be a danger for the lifetime of their use, sadly. There are still going to be people out there who do not know about this and don't fix it. There will also be sales of these as used items, where even if this fix is made, the next person may not know about it and may replace the nylon screw with a metal screw because the nylon one is lost, stripped, etc. Even if the manufacturer fixes this all the way via complete replacement of the riser cable, there will be cases out there that do not receive the fix. A real bummer all the way around. Props to you for helping to further spread the word on the grave issue Jay! Hopefully NZXT holds theirs suppliers feet to the fire on this issue as well. Not that ultimately this is not NZXT's issue. They should have checked this as well. And responded much, MUCH better than they have.
Agreed, and the really sad part is many have asked if the plastic screws are temporary. This could add to more passes on the hole adding to the chance of the short.
even if they keep the nylon screw, there will still be a danger of stripping the pcb hole and exposing the cooper. Steve found that put after he unscrewed it 3! times!
@@LKonstantina915 The screw is a spiral shape so its shaving it the entire time you screw it in and unscrewing it out... 6 times and it shaved off all the grounded protection... insane.
Electronics engineer here. I would not say "cheap 'ed out on the design" is entirely accurate here. Yes, following the standard design rules and plating the mechanical screw holes to the ground plane would cost more by like $0.00001.. because of the physical plating of those through holes and the material. However, they could have just as easily not had this problem by not plating those holes and not running a power plane (or any other signals) straight across those mechanical holes. Zero cost. This problem reeks entirely of n00b (new guy) on the job not understanding or following standard design practice for mechanical screw holes for industry standard computer PCBs (clearance rules to holes, plating to ground, etc..). I don't want to call out certain "engineers" or "designers" in some countries, but there is a tendency for extremely high turnover in those countries and for companies to pay literal pennies for college students (or less) to design these PCBs. Its entirely understandable how this happened from why the power plane got routed that way and the fact that maybe NZXT didn't vet this riser. A lot of companies from these countries "scam" suppliers by being "yes men" and saying they have the expertise, but at the end of the day, they want to make money by spending pennies and bypassing a lot of rules and requirements and getting the cheapest labor. You get what you pay for. I have zero knowledge of how this went down with NZXT and want to stress that the above is entirely an opinion and theory based on my personal experience in the consumer electronics industry and working with companies from several notable countries. I have not worked in the PC electronics industry and my experience has been in consumer electronics. Disclaimer is there, please don't bite my head off.
They didn’t cheap out on the design. They cheaped out on internal testing. If you can recreate the problem yourself it is a potential danger to every customer who bought the case. Even if it is a very rare problem (single digit number of cases when it actually caused a fire), it is still their responsibility it even passed testing.
@@beseakos He does have a point. I have created PCB designs before and I can imagine how this happened. Designer guy opens up his CAD software, selects a multi-layer PCB and plops a 12V and GND plane in there. Then he adds the holes. Since he didn't draw a GND pad/coating around the hole, the software doesn't warn him the 12V plane is too close. If you want to cheap out by not creating a GND pad around the hole, OK but then you have to create a rule in your software to keep traces and planes away from any holes. This is a rookie design mistake.
I think the only logical theory is that because there are extra holes the holes used in this case weren't original. The after the PCBs were made they decided they could use it for this by just drilling more holes without thinking that through. Also I think your estimate on plating holes is a bit low as that is an entire extra process AFAIK, but yeah it wouldn't be more than $0.10 at the absolute most per unit probably.
Love how their Instagram page hasn't posted anything in 5 days.... I wonder why LOL Edit: As I'm making my way thru the video and Jay starts using zipties, it just reminded my of the time (about a year ago) when I had to use zipties to install a Deepcool AIO on an H510 simply because the AIO didn't fit in that case. Smh NZXT
@@khaoticpenguin3945 Okay fair enough, however that is something that you probably already knew as GPU sag is fairly common and there's very little a manufacturer can do to avoid that other than to provide you with a bracket included in your purchase. In my case (pun unintended), I will admit that it was partly my fault that I should have looked at the specifications of both my case and AIO before purchasing the two for my build (and not have taken NZXTs word that the H510 is a 280mm AIO case), however, other people are also having this issue with NZXT cases and 280mm AIOs from different brands. I finally got rid of the case last summer and replaced it with a Meshify C. When I contacted their customer service reps and told them about the issue, they literally said my AIO was the biggest that they've seen and can do nothing about it.
@@benjy117 It's easier to manufacture and assemble overseas because the means of production are all over there already. Logistically, it makes more sense to have a pcie riser cable slapped together in the same town as the box factory, screw factory, heatpipe factory, case panel factory, and glass panel factory as opposed to blowing hundreds of millions on designing a new facility, revising said design 2 or 3 times to reduce cost, having the contractor cheap out on materials, making additional shortcuts to save costs, and having a new facility that's both more dangerous *and* more expensive to maintain and operate in thanks to expensive international shipping. Even if the insane startup costs were partially subsidized by the government, it would only be cheaper if not equally expensive to US customers if *every* manufacturer set up facilities in the US. Since most major companies have CEOs that get overpaid to the tune of 10s of millions (or more) per year, that rampant avaricious greed is gonna prevent the company from spending a single dime more than absolutely necessary. But your blatant racism is a good point, not sure if anyone can counter that white nationalism with logic.
I was thinking of getting a NZXT midtower case but am thinking of going with a different brand after they basically told Steve what to go do with himself after his first video.
@@petenielsen6683 I was looking at a 510i for my build in Nov '20 and ended up getting a Fractal Meshify C instead. Love it, highly recommended and glad I went with it.
Hi in Jays "These are the WORST things you could do for your PC... " Could someone tell me what mouse he has in the background please? & is it any good? Thank you in advance!
@@abeldrecke2819 I believe it is a SteelSeries Rival 3 mouse?? I'm actually not that sure. You can find it on amazon for about $30. Whether its good or not, I'd just read about it and watch yt reviews
I actually bought 2 of these H1 builds from NZXT. Personally I could care less about having to use the plastic screws as long as it never goes up in flames. I don`t even see the point to return the PCs when the problem is fixed for me.
I disagree, I won't buy one buy that's because NZXT has always made cheap/bad quality cases, but this is hardly handled incorrectly. This isn't like a vehicle where it's difficult for someone to fix/change the part out themselves. The chances of it happening are also very low. This isn't even a part that I would find NZXT's fault... although legally speaking it is, because it's just a third party rise cable they used in their case. It'd be like getting mad at them if they sold a case with a certain motherboard and that motherboard has issues. If it's so important and could literally catch your whole house and fire and that's how you feel about it then go buy another riser cable for $30. Pretty small price to pay.
@@rewardilicious I can understand this but the issue is that you pay for the product and expect it to work and work safely. Yes the chances are low that this will happen but what if it does happen and it ends up killing people. Not only this but if you spend 1000+ on a pre build you don’t want to spend more money on something that shouldn’t have been an issue in the first place.
Cheers Jay I just did this fix to my H1 case in the UK. If it wasn't for watching your channel I would never have known about the issue. The retailer in the UK who sold it me hasn't been in contact with me about it. Thanks for saving my house and families lives. have a great day.
Glad they moved to a full recall. I think you did a pretty good job explaining the basics of the issue for those who don't need the full detail of the GN videos or don't have the time. And the ziptie is a good stopgap until replacements arrive!
I told my brother to avoid this thing he has 3 kids. He didn’t know what I was talking about but now he knows and that’s the point. Gamers nexus and JayzTwoCents +++
@@eveangreen1871 I'm going to help the comment by replying, I can only edit now or else it might de-reach people, so UA-cam can be broken unless you make 1 mistake I might have made a mistake
You can also use plastic poly rivets from Harbor Freight or push top snap rivets. Ace Hardware carries nylon screws so does Home Depot in the hardware section in those unique selection drawers. Don't forget to bring the metal screws with you to find the right size nylon screws.
That was their intended fix in the set they sent out as replacement screws. however said kit is kind of garbage and snaps off once you take it out even once wish you would have to loosen it and tighten it to move it. So someone unaware of this you would just use what they had, which is probably the metal screws. Also it doesn't change the fact that every time a screw goes into it it eats at the PCb a bit, plating would have stopped it from eating into the PCb. but the main point as others have made is there shouldn't need to be a 12-volt near that screw. Ground by itself could be fine
@@michaelorlain4262 The riser 'cable' is of good quality. The problem is the PCB design and manufacture is 'China Quality' without any QA. As mentioned in the GN video that 12V plane trace should have been placed at least 1mm away from where they drilled the screw hole, and the screw hole plated to prevent the damage you see to the PCB in the video every time you screw/unscrew.
@Bronze HD 14:24 you can see where Jay points how that part of the PCB has been drilled with multiple holes. Like whoever they outsourced the PCB from, just sells the same PCB to multiple companies and just drills a hole to fit the case. The problem it looks like swiss chess, like they tried to play minesweeper with the 12V plane.
I am an Industrial Design Engineer. That riser cable product should NEVER have passed any reasonable design, manufacturing or assembly QC/QA! Both the cable manufacturer (WINNING?) and NZXT are culpable. QA has been a big issue in manufacturing and/or assembly for a long time now. Do not feel sorry for NZXT! They apparently trusted a third party to 'do the right thing" and obviouly didn't do any thorough testing. So they are just as at fault! To use your car manufacturer example, that's like one saying "Well, how were we supposed to know that cable we got from XYZ would cause a fire"?! They are the one selling the finished products. They are the ones who should be doing suitable QC/QA, especially for safety, before selling to resellers or direct to consumers! They have nobody else to blame.
NZXT failed even before they would be "testing" anything. They have humans involved in the installation of these risers in the case. Did no one notice that the screws were too big for the opening as they drove them through during install?
Where I work, we have that very policy. I'm in aerospace, so our requirements are tighter, but that is something we are required to do. If we see something like this , we have a full-blown Failure Review. In my world, just that PCB dust would have shut down an entire line because that dust could screw up another part of our production line. I am certain we would have contacted this cable manufacturer and called them in on this.
Agreed, just look at the airbag recall that affected almost every car manufacturer and was literally months/years to correct. I had a 2009 Jeep Wrangler that was affected by it. They told me it would take several hours (3 hours specifically). I waited a little bit (45 minutes) then had my wife pick me up. When I got home I received a call it was done (only about a 20 minute drive from the dealer back to the house). Looking back, I'm curious if they actually replaced the affected airbag.
Ten or so years ago, I worked in an automotive parts manufacturing plant. My line specifically was air intakes using the lost core method. We rotated to different parts of the line during our shift, because on two sections, you were moving heavy weight at a fairly rapid pace. Additionally, everybody needed to be up to par on QC. We used a small ultrasonic probe to determine width of part walls on the final stage of the line. If it failed to pass, you marked it fail, and put it on a separate rack. The line supervisor would come along, and test parts that had failed, a second time. If there was a passing result, both probes would be used, just to make sure one or both weren't calibrated properly. If he was satisfied it was an actual passing reading, he would mark PASS and his initials on the part. One shift, the supervisor had called in sick. Our line mechanic, who had worked the line for a few years, stepped in as supervisor. I had two parts in a row I failed. Keep in mind, nobody should take it personal when a supervisor comes through, and double checks, and says nah it's good. It's when they forge YOUR initials on the part, that you have to say something. I ended up walking off the line to get the department manager. I had taken one of the parts as proof there had been forgery. He ended up shutting our entire line down for the rest of the shift, while he looked into it. I don't know the details as to what punishment the mechanic received, but we didn't see him for a good week. Sad to say, me speaking up didn't make me any friends. He had been a suck up to most everybody there. I don't think I was there more than a month after that. I'm all for blackballing someone that is truly deserving. Like the time I was working as a lab tech, and a new hire, fresh from college with his tech certificate, made an easy to avoid mistake, that resulted in myself, the lab manager, and the owner, being exposed to a nearly lethal dose of gaseous cyanide. He should have been fired, and never allowed to take another technician job. Instead, decisions regarding blackballing are almost always based on internal politics, and you stepping on the wrong dick.
@@doranurgaming6485 Agree. I've seen similar things at least a few times over 40 or so years. Not related really, but you reminded me of this: I was R&D Manager for an Industrial Engineering company in the late 80's. We made automated & semi-automated systems (gantry, belts, profile cutting etc.) We spent a year automating a Ford assembly line at a plant here. Ford decided that two weeks before the 'Grand Opening', they would hold a small media tour. My boss & I were there, ostensibly to explain things, with the GM & Production Manager. They hadn't mentioned they would do a live demo to show off the plant & we had two weeks of checks & testing to be finalized! We got to the area where they had the ASEA Welding *robots* assembling door panels... They walked & chatted, I stopped dead & grabbed my boss & pointed! Right next to an arc welder arm with sparks flying everywhere, were six 2m tall bottles of acetylene & oxygen (we found out later had been delivered that morning and left there). I yelled at the GM to shut the plant down NOW & pointed... He looked, swore & raced to the big red button scattered around and hit it so hard I thought it'd need replacing. The plant ground to a halt. The next area from that part of the line was the paint plant. If one of those bottles had a leak & a spark hit... that plant would have been a crater. They had to delay the opening & we found several issues. The Fire Brigade inspection team also found breaches & fined them heavily for operating the plant before their inspection. Nothing has ever surprised me since. Apparently... Safety is a 'nice concept'! *shrug*
yeah my shed burned down during the Australian bush fires and lost almost everything i've ever owned, I wouldn't wish it on my worst enemy (I lived in my old shed and currently live in my new shed that's been built since then)
Nah, I just had a few rooms built in my shed and live in there. Quicker access to my tools and everything, better than the house to live in imo. I moved back into the shed once we rebuilt. From the incident onward my friends called me the shedman sometimes and that's why I've adopted the title
MSI: Scalps their own cards during a pandemic. Nvidia: Tries to blackmail and blacklist Hardware Unboxed, claims the "community" is on their side. NZXT: WE WILL KILL YOU!!!!!!!!!!!!!!!!!!!!!!!
Whats funny about you comparing it to the car needing to do a recall for something - It took Ford nearly a year to replace my hazardous passenger airbag, and now there's a known brake defect that they're coming up on over a year of dragging their feet to fix. They've said if I get it fixed myself they'd be able to do a rebate but I'm sure there's lots of people like me who simply can't afford to take hits on their car right now. It's extremely frustrating and is the reason I have zero reason to want to ever buy a Ford again. I wish stuff like potentially life altering recalls, even if they're infrequently occurring incidents, were more important than they feel like they are. I think the only thing they need to do with the brakes is change a valve or fluid or something like that because something is getting stuck causing the brakes to not stop the car when applied. I honestly may have already had the work done from the hazard descriptions. Bahh.
Thanks for your take on this, Jay. As a board-level repair tech, I enjoyed and was well informed by GN comprehensive content on this. But as a customer contact, I also understand 1) GNs content can be super heavy for most avg gamers and consumers, and 2) Your channel has much wider reach. So now we need Lie-nus to do one.
Nah the resistance of your tongue/saliva will not allow high amperage to conduct at 12/14 volts. I mean you'll feel it, but only a bit worse than a 9v battery
You know, that is not a bad thing. GN's videos are great, but tend to be very long and very technical. Too technical for some droolers with attention span of a goldfish. ...a group which I unfortunately belong to, at least on bad days.
When Jay brought in automotive industry in I immediately thought "There's no way they would risk a fire hazard in a device that deliberately makes explosions out of fuel oil" and now I'm a little put down about that truth.
Thanks for sharing your thoughts on this Jay! I applied for this fix a month and a half ago. I couldn't wait any longer and did the fix myself using zip ties. This also explains why my fix video is getting traction as well.
Steves big fear of this riser needing a recall was the safety concern of the riser going around a few times in private sales the new purchaser could have no idea of the risk of a house fire
In all fairness jay is almost a computer commentator. Like other commentators they take news and talk about it. By more people talking about it it reaches more audiences. Like me for example who had no idea about this. It’s not bad that’s he’s taking the same talking point of other youtubers.
I have problems understanding Steve a lot of times (modulation) and I already watch other videos that are 2.5 hours long interviews. I'd rather watch you Jay. Dad explaining things and making dad jokes. That's where I'm at in my life.
I just received a prebuilt with this case a few days ago. It came with the nylon screws, but I'll be replacing the riser cable. I'm still going to use it. I have a very very good fire insurance policy just in case.
The 12v plane shouldn't even get that close to that hole. Even if that hole was plated with a ground connection, it would be bad. It's not that uncommon for PCBs to not have any grounding on the screw holes, but you'll also see that there are no panes in the PCB within a few millimeters of the hole
99% chance it was an honest mistake by a young engineer or designer. People live and learn and sometimes it's costly. I don't really hold it against them if they eat up the cost and fix it because I'm sure everybody in this comment section has made much simpler mistakes at their job.
They could have even gotten away with no protection at the screw hole, but for some reason they extended the 12V trace all the way to the end of the PCB. No safety margin.
Seeing the different size of the rest of the holes it looks like it was designed for M3 screws, and it probably was safe using those and didn't become a problem until it was drilled out to accommodate the slightly larger #6-32 UNC screws used by NZXT. Now it was still a pretty weird design. They could easily have avoided any chance of this by omitting the +12V plane from that entire area of the PCB and everything would have been fine no matter what. But they didn't and when the hole was drilled out for the larger screws was when things went wrong. Now I don't know who drilled out the hole. If it was done by the manufacturer, apparently Winning, then it was a major fail on their part to agree to do this, but if it was done by NZXT without input from Winning or in the worst case against their recommendation then the blame falls entirely on NZXT. Something I find interesting is that whoever did the modification drilled out the hole to be so tight that the #6-32 UNC screws actually bites into the PCB. Usually you always want the hole to be large enough the screw can slip in without interference. To me this suggests that either it was done to specifications set by someone who isn't used to doing things like this, or the size was selected just because they knew that the +12V plane was very close to the original hole and that drilling it out to fully accommodate the larger screws would cause exactly this problem. In the end it doesn't really matter either way though as the result is the same if it was caused by ignorance or ignoring safety. It's only a question of who to blame.
Honestly for my peace of mind I would still add a plastic washer between the pcb and the mounting brackets when using the zip ties just to keep the pcb off the metal frame. Even with the smallest chance of something grounding I would take the extra small steps to remove all chances.
That is also some very sound advice. With this 12v plane issue, who's to say that maybe the manufacturer didn't have some thin spots in their PCB where contact could possibly be made through the natural rubbing of PCB against the mount? Kudos to you my dude for pointing this out.
He’s better off using another riser, he probably has a few lying around. My other pondering, shouldn’t there be a possibility of having a short to a ground plane in the pcb due to the edge fraying from the screws...
I remember thinking to myself when you did the washer thing "but the threads are still touching the PCB, surely a plastic fastener like cars use or even a ziptie would be better". Either way, at least you are dilligent to rectify this and inform us all of good temporary fix in a timely manner, potentially saving peoples rigs, homes or even their life. Really want one of these cases but i might wait until all this is sorted out
@@TheRealVranesh never said one or the other isn't necessary. If anything, these kinds of videos that follow up on steve's are needed to quell the dumbasses that are too low iq to understand steve ie: AIO placement
Both are listed as “Currently unavailable” (»Nicht verfügbar«) now, but there's still no disclaimer about the fire hazard anywhere on the product page.
Not for long, also, at Caseking is unavailable. BTW I hope this fire thing makes the price go down, because since it became unavailable the price on ebay it's starting to rise.
If it were me I'd do it myself. "You don't blacklist me; I blacklist YOU!" Because this issue and how poorly NZXT has handled it angers me. And I'm generally a 'rainbows and puppies' type.
@@_BangDroid_ i really don't why everyone hates on CAM, Sure it's not perfect but i've been using it for my AIO for 3 years with only one buggy patch. I bet those who hates on CAM never used Gigabyte software especially theirs RGB Fusion.
Just a thought. I am old and out of date on many things you talk about, and this is why I watch. Oh and thanks. Then I was younger and trying to piece together an interior of my first car, there was a lot of plastic screws that were really cheap.
People in the comments keep saying "it's got an ungrounded PCB." There is no ground issue. Whether the board is grounded or not, the same problem will happen. Also, a copper sleeve will just cause the same issue. It's still conductive, and the copper sleeve has the same chance of grounding out the 12V plane. Putting a brass, copper, or any metallic sleeve in the hole will not fix the issue. It may prevent the screw from scraping the PCB and exposing the 12V plane, but if the hole is that close to it, where a screw going through it causes a tiny amount of solder mask or PCB to be worn away, that means the hole is to close. If the hole is that close, manufacturing tolerances would cause holes on some boards to already have the 12V plane exposed. And others could be so close that normal vibrations throughout the life of the machine could cause the metal sleeve to wear through the solder mask or PCB, exposing the 12V plane.
Couldn't they use a sleeve and push pin insert similar to what cars now use to hold in bodywork to the body? Those are cheap and it would completely isolate any metal on metal contact. Yeah its still a bandaid but it would be solid n stable and more importantly for nzxt, cheap.
Andrew is correct here, the real issue is that the 12V trace should never be this close to the hole in the first place. Sure any proper PCB would also have sleeved holes too to prevent shaving off PCB material, that's just common sense (unless you're WINNER!). Why there even needs to be a 12V trace present all the way over where the screw hole is boggles my mind...
I'd assume that if "Winning" had taken the time to put the copper sleeve on the hole, they would also have taken the requisite care to ensure the 12V plane was far enough away from the copper not to connect. As it is, it almost looks like they were counting on the manufacturing process of the PCB material to "seal" the edges of the 12V plane, because it's clearly less than a millimeter from the edge of the screw hole. And even that probably wouldn't have caused any fires except that somebody else (possibly NZXT) elected to use a screw that was far too large, reaming out the hole until it exposed the 12V trace. That might not have happened if the hole had been properly copper-sleeved since it would've been far more obvious that the screw was the wrong size, and (since copper is tougher than PCB material) it might not even have been possible to force the screw through.
@@Qyngali I suppose I can't, no. I still think it would have been more likely to be caught. They laid this board out originally in some kind of PCB design software, I'm sure - if they'd marked that spot as a hole with a copper sleeve tied to ground, as it should have been, the software could have at least had a chance to say "hey, your margin to the 12V plane is too tight". Or maybe the sleeve would've actually connected to the 12V plane, and then the problem would have been so obvious that any QC at all would have caught it.
other applications it was better designed for and does not have this issue. This is a one off that both sucks for NZXT and the owners of the case. They should've just sent out the damn screws immediately and whatever they are doing behind the curtain with that supplier to be handled behind the scenes afterwards.
There was wording that felt a bit condescending from them as a temporary fix. You could remove the one screw entirely, if you're that worried about it? Down playing the problem as if it's a rare case issue was not the right play. Day one they should have shipped out plastic push pin/rivets.
@@silverfeathered1 completely agree; but since I love to tinker, personally I'd just deal with it and be annoyed. Actually, that was the approach I had for years with various razer products, and I'd get gifted more razer products ... specifically issues with mice and keyboards. My tolerance for bullshit is quite high possibly :p But for average Joe? that needs to get done right away. Day one of verification/duplication of the problem the balls should've been rolling on getting the fix out to anyone with a warranty card and getting the word out in social media ... possibly even working WITH Jay and Steve to get the info out with a positive spin by being proactive to the very audiences that would be interested in such a case in the first place. I actually disagree with Jay here about the automotive industry. Maybe some car makers, and I won't name names because google helps well enough for the curious ... but many take the stuff quite seriously. Having worked in various industries over the decades, I can say for one of the hose supplier jobs, 'we haven't won a contract with any of the (specific) Japanese manufacturer's yet.' and part of that discussion was centered around quality control, defect counts per 100,000 units, and other things that were not meeting the standards ... because recalls over a power steering or radiator hose is very expensive, and not just the recall itself which is extremely costly but also to reputation. The company literally spent 2-3x the labor cost for the hoses going to be evaluated for those companies and they still weren't hitting the targets while the business was fully booming for other worldly automotive companies. My perspective puts scale in this as well. I was evaluating 1000s of hoses a day. They are not making 1000s of cases a day. You could say that would mean more attention to detail, but it also means less eyes on a process. How many of these cases exist in totality? How common is this screw size in nylon? How wrong are they really, as cheeky as it is, to just 'remove the offending screw'. I have some things solidly secured in my case with one screw that could've taken two but I didn't have two extra screws to mount those two devices, so one in each has done well for about 6 years and surely one screw in that expansion would've not been the end of the world. Hell I'd zip tie the damn thing! lol :) hope you are having a great day/evening
This failure could have been a grand display of standing behind a product and going the extra distance to make absolute certainty that their customers were safe. The loss they'd incur would have been negated by increased customer trust which translates to more sales/money. The fact that they kept selling the case with the "revision" is enough to take this brand right off my radar. How many people out there looked at those plastic screws and just figured they were cheap alternatives to "real" screws to save a penny? How many people, that will have never heard of this issue, 10 years from now put in standard screws instead of the nylon ones because they either don't understand the purpose or broke the irreplaceable "revised" screw? For as many people that know about the fire danger now, there are exponentially more that have this case with no idea and never will. I don't think I've personally ever registered a warranty for a case in my life... I'm leaning towards that actually being the vast majority. ❤️
@@silverfeathered1 I would honestly think twice or maybe 3 times before buying another NZXT product, and I've only bought two ... their water cooling adapter for a gpu and an aio to go with it. Works amazing, but I do take notice with things like this and I think I may have come off a bit more forgiving than intended ;) They certainly could've and should've handled it in a way they could take pride in. One thing I do think of, from my years in various businesses; bureaucratic tape happens in these companies. Lawyers and accountants, and grumpy executives tend to make poor decisions when it comes to their product's view in the world because they are detached from it; and it just isn't crap like this but also processes that could be improved, including quality and ergonomics for workers ... tend to get huge pushbacks. Their reputation will be tarnished for a while probably because a few pencil pushers, not the people that actually have respect for themselves and the things they do in life.
I don’t usually Like or Sub but after warning viewers about a sponsors potentially dangerous product, I am in. I am a retired/disabled USAF SF veteran trying to learn about building my own PC. My son and I are stuck buying prebuilt R10’s and I’m not sure about the B550A. I am having serious issues and it’s comforting seeing honesty.
I gotta say, I've had this case for about a year and had no idea this was a concern. With that said I've been a lurker on your videos for around 2 years and I am now a proud subscriber! I used my old pink zip ties from my first build, smashed the fuck out of that like button and ringed that notification bell! Now I'm free from fires! Huge thanks to Jayz and the crew. #ialwayslikedyoumorethanlinus
Just a general "It's the Ford of computer cases" really. The pinto fuel tank issue is far from the only example of Ford ignoring fatally bad design flaws and caring more about litigation cost than human life.
For the people with the H1 I guess you have two options: Poke NZXT for the replacement kit or Replace both the screws with zip ties like my friend did in the mean time. Friend has had them in since It was discovered last year, still fine with zip ties
As someone who deals with cyber security. I want to reiterate what Jay said about companies handling situations. "It's not that errors/hacks won't happen, its how companies handle it.". If a company goes public and tries to fix the problem ASAP, trust is maintained. Those who have tried to sweep things under the rug, frequently end up coming out worse (though this has survivor bias involved, there could be plenty of issues we have never heard of).
Speaking of car recalls, I've had intermittent loss of power breaking. Ford announced a recall 2 years after I first had the issue. I've been waiting over a year for them to issue a fix. (Ford Recall 19S54 if you're curious)
You're an idiot. If the scene is that impressionable, yo'd have said it right. If A _times_ B _times_ C is _less than_ X, they don't do a recall. Also, life insurance pays triple if you die on a business trip, lol
Yes, but they still want to save some money. As Steve said, at this moment the law should allow you to return the case for a full refund depending on where you live. And to be honest, if they can supply replacement cables fast enough, it can be a good option for many people, but they should offer full refund to everyone interested. Right now they only offer sending replacement cable to everyone who requests it. So there will remain a lot of people who are not aware of this.
Thank you man, great idea I have the fix nylon screws it took them over a month to get me the screws I’ve had my build powered down for weeks and I think honestly I’m going to do your zip tie method until I get a new riser. This is the email they sent me the other day, I think they are going to do a riser recall. From NZXT Hello Kyle, We have provided a fix (nylon screws repair kit) that addresses the problem. We are also taking additional safety precautions with the PCIe Gen3 riser assembly in the event someone unknowingly uses metal screws and will be providing more information about these measures in the next couple of days
@@devilmikey00 I would be shocked if this has the potential to burn down a house. This only happens when it’s running and you would have plenty of time make a move.
@@Mike-dd8bd People often leave their computers on but asleep overnight or when they leave the house. It isn't that bizarre to think that it could heat up while someone isnt in a position to "make a move"
@@bensnow421 well I also believe this either happens or it doesn’t. It’s not like it’s been running all day and all of a sudden it goes up in flames. But it’s better to just be safe and replace the riser cable.
I agree that going into a house fire is terrifying and even though European buildings are more fireproof than most in the US (mostly (reinforced) concrete/brick/stone vs lots of wood and plaster) the furniture is mostly wood and glues and fabric. Firefighters (volunteers or pros) prefer not to be called out for any problems and it's always stressful when we get a call to a house fire...makes it 1000 times worse if we get word of a missing person in the dwelling. Already commented on GNs second video but here's to you: Thanks for pushing for NZXT to fix this massive problem.
Me before playing the vid: I bet Jay will just sit there and talk stuff based on all the hard work that Tech Jesus did. Jey: We're going to piggyback off Steve. Well at least he said it xD
Steve is annoying as hell to sit through. Jay gives you what you need without all the stuff you don't. Jay respects my time. Also, he doesn't have to pull his hair back behind his ear every 5 seconds.
Love the fix. I would recommend a plastic or fiber washer between the pcb and frame as well as the zip tie. Could also use plastic rivets if you want it locked down tighter. The grounding pads are usually there to mitigate emf. Wonder why the Winning unit doesn't???
I have a H1, and I did the zip-tie 'fix' last week when I became aware of the issue. I'm 'OK' with it (for now), as the system in question isn't used regularly, but I'll be making sure I get that replacement riser cable from NZXT.
Considering I know someone with this case that also hasn't heard back from NZXT.... Literally anything you do to try and mitigate the issue is better than what NZXT has been doing.
This is another great video from Steve. I always only see parts of Steve videos, they are really good, but a lot much for me, I see his videos, comment and like them, but you wrap his videos in a really great way.
It is pretty bad that multiple videos have to be made for a manufacture to do the right thing. Thank GOD that we have Steve and Jay looking out for us!
A "better" short would trip overcurrent protection. Not having the grounded via was just not smart. And not designing the pcb layers with clearance for a grounded via was even not smarterer. If they'd at least pretended they were gonna do it right in the design phase it would have been safe even when they cheaped out in production.
Mine was sent with the nylon kind of screw version which also provides some fire! Don't know if this is becoming regular with the new release but you can also get those screws afterwards I think... Just contact the NZXT support!
Thanks so much jay. I made my own personal build in this a few months ago and upon turning it on it started to smoke. I was told by multiple people that it was my psu but I couldn’t find anything this might be the culprit
Update: NZXT has just sent out a notice saying that the H1 is being removed from BLD and users with an H1 will receive a replacement riser cable. Please head to NZXT.com to find out more information. This all came to light after this video was created.
Steves Video can be seen here - ua-cam.com/video/fjUscSRLwks/v-deo.html
Here before this gets a trillion likes. Such a shame it’s a BEAUTIFUL case.
It sucks that videos like these have to be made :/
watching this yesterday, having a bad pcb on that can really cause some fire.
"Heat", hehehehehe.
"Please heat to NZXT..."
Very choice words.
I was told that this was the hottest case on the market right now. Turns out - my Intel was correct.
Wombo combo
Noice!
That's some serious heat
haha made my day.
I love you
- pay 2500 dollars for a vertical pc that kinda looks like the real good one
- a pcb that isn't grounded
profile pic checks out
I would say it looks more like a rats nest than something good
@@han5vk its just a joke, and what better than to learn from mistakes?
Modern pc building, pay more for hazardous part :v
Creates a pathway*
NZXT "We sponsor you"
Jay "Fuck off about it." *turns to audience* "Shits on fire yo"
Literally there's a scene in Fight Club where the narrator explains how recalls work. if lawsuits are cheaper than a recall, they don't do one.
Like Chevy with their ignitions killing mobs of people
"In Tyler We Trust".
This takes “my pc can heat my room” to a whole new level...
Experience the new *lit* gaming
_this is fine_
And you thought Bulldozer ran hot 🥵
It can heat your house for the low low price of losing your roof! dx
well there's an issue, I don't have a room now
These are going to be a danger for the lifetime of their use, sadly. There are still going to be people out there who do not know about this and don't fix it. There will also be sales of these as used items, where even if this fix is made, the next person may not know about it and may replace the nylon screw with a metal screw because the nylon one is lost, stripped, etc. Even if the manufacturer fixes this all the way via complete replacement of the riser cable, there will be cases out there that do not receive the fix. A real bummer all the way around.
Props to you for helping to further spread the word on the grave issue Jay!
Hopefully NZXT holds theirs suppliers feet to the fire on this issue as well. Not that ultimately this is not NZXT's issue. They should have checked this as well. And responded much, MUCH better than they have.
Agreed, and the really sad part is many have asked if the plastic screws are temporary. This could add to more passes on the hole adding to the chance of the short.
I really hope that if these computers catch on fire, that the people using it manage to escape the fire
even if they keep the nylon screw, there will still be a danger of stripping the pcb hole and exposing the cooper. Steve found that put after he unscrewed it 3! times!
@@LKonstantina915 The screw is a spiral shape so its shaving it the entire time you screw it in and unscrewing it out... 6 times and it shaved off all the grounded protection... insane.
They should be responsible and do a recall
Electronics engineer here. I would not say "cheap 'ed out on the design" is entirely accurate here. Yes, following the standard design rules and plating the mechanical screw holes to the ground plane would cost more by like $0.00001.. because of the physical plating of those through holes and the material. However, they could have just as easily not had this problem by not plating those holes and not running a power plane (or any other signals) straight across those mechanical holes. Zero cost. This problem reeks entirely of n00b (new guy) on the job not understanding or following standard design practice for mechanical screw holes for industry standard computer PCBs (clearance rules to holes, plating to ground, etc..). I don't want to call out certain "engineers" or "designers" in some countries, but there is a tendency for extremely high turnover in those countries and for companies to pay literal pennies for college students (or less) to design these PCBs. Its entirely understandable how this happened from why the power plane got routed that way and the fact that maybe NZXT didn't vet this riser. A lot of companies from these countries "scam" suppliers by being "yes men" and saying they have the expertise, but at the end of the day, they want to make money by spending pennies and bypassing a lot of rules and requirements and getting the cheapest labor. You get what you pay for.
I have zero knowledge of how this went down with NZXT and want to stress that the above is entirely an opinion and theory based on my personal experience in the consumer electronics industry and working with companies from several notable countries. I have not worked in the PC electronics industry and my experience has been in consumer electronics. Disclaimer is there, please don't bite my head off.
Me too I was thinking the exact same thing man
They didn’t cheap out on the design. They cheaped out on internal testing. If you can recreate the problem yourself it is a potential danger to every customer who bought the case. Even if it is a very rare problem (single digit number of cases when it actually caused a fire), it is still their responsibility it even passed testing.
@@beseakos He does have a point. I have created PCB designs before and I can imagine how this happened. Designer guy opens up his CAD software, selects a multi-layer PCB and plops a 12V and GND plane in there. Then he adds the holes. Since he didn't draw a GND pad/coating around the hole, the software doesn't warn him the 12V plane is too close.
If you want to cheap out by not creating a GND pad around the hole, OK but then you have to create a rule in your software to keep traces and planes away from any holes. This is a rookie design mistake.
@@VTOLfreak yeah you guys have a point on this one too.
I think the only logical theory is that because there are extra holes the holes used in this case weren't original. The after the PCBs were made they decided they could use it for this by just drilling more holes without thinking that through. Also I think your estimate on plating holes is a bit low as that is an entire extra process AFAIK, but yeah it wouldn't be more than $0.10 at the absolute most per unit probably.
“Build a man a fire, and he'll be warm for a day. Set a man on fire, and he'll be warm for the rest of his life.”
― Terry Pratchett
Lmao
Wiser words have not been spoken!
Love how their Instagram page hasn't posted anything in 5 days.... I wonder why LOL
Edit: As I'm making my way thru the video and Jay starts using zipties, it just reminded my of the time (about a year ago) when I had to use zipties to install a Deepcool AIO on an H510 simply because the AIO didn't fit in that case. Smh NZXT
Gotta do whatcha gotta do. My gpu Sag bracket is a ziptie
@@khaoticpenguin3945 Okay fair enough, however that is something that you probably already knew as GPU sag is fairly common and there's very little a manufacturer can do to avoid that other than to provide you with a bracket included in your purchase. In my case (pun unintended), I will admit that it was partly my fault that I should have looked at the specifications of both my case and AIO before purchasing the two for my build (and not have taken NZXTs word that the H510 is a 280mm AIO case), however, other people are also having this issue with NZXT cases and 280mm AIOs from different brands. I finally got rid of the case last summer and replaced it with a Meshify C. When I contacted their customer service reps and told them about the issue, they literally said my AIO was the biggest that they've seen and can do nothing about it.
Question is fixed now it’s 2022
Customer: I would like to buy house insurence.
Consultant: Do you store any petrols, explosives or NZXT products in your house?
Or Samsung
@@lukejennings3128 that's what the note said 😂😂
Another Taiwan product creating a fire? But it's only WANNNNNNNNNNNNNNNNNNNNNNNNNNNNN. WHY MAKE IT IN THE WEST? CUZ THERE's only Juan?
@@benjy117 It's easier to manufacture and assemble overseas because the means of production are all over there already. Logistically, it makes more sense to have a pcie riser cable slapped together in the same town as the box factory, screw factory, heatpipe factory, case panel factory, and glass panel factory as opposed to blowing hundreds of millions on designing a new facility, revising said design 2 or 3 times to reduce cost, having the contractor cheap out on materials, making additional shortcuts to save costs, and having a new facility that's both more dangerous *and* more expensive to maintain and operate in thanks to expensive international shipping. Even if the insane startup costs were partially subsidized by the government, it would only be cheaper if not equally expensive to US customers if *every* manufacturer set up facilities in the US. Since most major companies have CEOs that get overpaid to the tune of 10s of millions (or more) per year, that rampant avaricious greed is gonna prevent the company from spending a single dime more than absolutely necessary.
But your blatant racism is a good point, not sure if anyone can counter that white nationalism with logic.
😂😂😂😂😂
I'd return it for a refund and build in something else at this point..
I was thinking of getting a NZXT midtower case but am thinking of going with a different brand after they basically told Steve what to go do with himself after his first video.
@@petenielsen6683 I was looking at a 510i for my build in Nov '20 and ended up getting a Fractal Meshify C instead. Love it, highly recommended and glad I went with it.
Hi in Jays "These are the WORST things you could do for your PC...
"
Could someone tell me what mouse he has in the background please? & is it any good? Thank you in advance!
@@abeldrecke2819 I believe it is a SteelSeries Rival 3 mouse?? I'm actually not that sure. You can find it on amazon for about $30. Whether its good or not, I'd just read about it and watch yt reviews
I actually bought 2 of these H1 builds from NZXT. Personally I could care less about having to use the plastic screws as long as it never goes up in flames. I don`t even see the point to return the PCs when the problem is fixed for me.
"That usually ends in a headline that no one wants to read" -Jay
This is some serious poetry here.
@@PEZ1514 goddammit you have point there shiit
I'll never consider buying a NZXT product ever again!
The way NZXT have handled all of this is just not OK!
I disagree, I won't buy one buy that's because NZXT has always made cheap/bad quality cases, but this is hardly handled incorrectly. This isn't like a vehicle where it's difficult for someone to fix/change the part out themselves. The chances of it happening are also very low. This isn't even a part that I would find NZXT's fault... although legally speaking it is, because it's just a third party rise cable they used in their case. It'd be like getting mad at them if they sold a case with a certain motherboard and that motherboard has issues.
If it's so important and could literally catch your whole house and fire and that's how you feel about it then go buy another riser cable for $30. Pretty small price to pay.
@@rewardilicious I can understand this but the issue is that you pay for the product and expect it to work and work safely. Yes the chances are low that this will happen but what if it does happen and it ends up killing people. Not only this but if you spend 1000+ on a pre build you don’t want to spend more money on something that shouldn’t have been an issue in the first place.
halfway through the intro I'm thinking: he's going to zip tie it. 15 ish minutes later - Zip ties appear.
Haha I was the same.
and the riser cable manufacturer is named "WINNING!" . . . The universe has a sick sense of humor.
"Are ya WINNING son?"
Oh charlie sheen
That is funny, but not at the Same time
hashtag WINNING
Why would anyone buy such a small dumb case instead of buying a normal case anyway lol
NZXT looking at those Xbox vape smoke videos: “Now that’s the standout feature we need”
NZXT is trying to make KFC console looks like amateur
Give the gift of the H1, they will be warm for the rest of their life.
🔥 That's spicy 🔥
I'd say something about how you're going to burn in hell for that joke, but if you own a H1, you could just burn now. 😋
Cheers Jay I just did this fix to my H1 case in the UK. If it wasn't for watching your channel I would never have known about the issue. The retailer in the UK who sold it me hasn't been in contact with me about it. Thanks for saving my house and families lives.
have a great day.
Glad they moved to a full recall. I think you did a pretty good job explaining the basics of the issue for those who don't need the full detail of the GN videos or don't have the time. And the ziptie is a good stopgap until replacements arrive!
I've been using mine as a personal fireplace. It's great actually, love the feature.
Great, now you gave me the idea of an RGB chimney.
I'm not sure Steve was worried about not getting credit for figuring this out as much as NZXT trying to use spin control on it.
Safety 1st :)
Yes. We were a lot more worried that our advance notice was being used to try and spin it instead of fix it.
I'm happy this is getting more exposure. NZXT needs to take the correct action to remedy this right away.
Edit: Steve is our guardian tech angel.
Tech jesus has spite thee.
bow before tech Jesus.
I told my brother to avoid this thing he has 3 kids. He didn’t know what I was talking about but now he knows and that’s the point. Gamers nexus and JayzTwoCents +++
Ikr. Nzxt are a shitty company. Never rated their products either... The 510 has the worst airflow. This is a massive fail for them
Glad I went Fractal Design for cases instead of NZXT when I built my first machine back a few years ago.
Brand of PCI riser cable: Winning.
Yeah.... cus its "ON FIRE".
Looks like Jay integrated his IFIXIT ad in the case with the EXPLOSION! 💥
people do know if you dont comment, this comment will die out.
Please don’t die out :(
@@eveangreen1871 I'm going to help the comment by replying, I can only edit now or else it might de-reach people, so UA-cam can be broken unless you make 1 mistake I might have made a mistake
Lol
he flogged this case ages ago
Another important question: What other OEMs are using that "Winning" PCIe riser?
That's a very good question!
it was only produced for NZXT
Edit: Like Steve said...
Watch the videos mentioned...
You can also use plastic poly rivets from Harbor Freight or push top snap rivets. Ace Hardware carries nylon screws so does Home Depot in the hardware section in those unique selection drawers. Don't forget to bring the metal screws with you to find the right size nylon screws.
Was about to post the same. Major design flaw. Screw diameter should never be greater than board through hole diameter.
That was their intended fix in the set they sent out as replacement screws. however said kit is kind of garbage and snaps off once you take it out even once wish you would have to loosen it and tighten it to move it. So someone unaware of this you would just use what they had, which is probably the metal screws.
Also it doesn't change the fact that every time a screw goes into it it eats at the PCb a bit, plating would have stopped it from eating into the PCb.
but the main point as others have made is there shouldn't need to be a 12-volt near that screw. Ground by itself could be fine
Love the zip tie fix! I just did that this morning and immediately feel safer. Thanks Jay and Steven for your work on this!
Huge respect for doing this regardless of sponsorship,hardly anyone would do this!
Jay's fix: zipties
NZXT fix: memes
Thank god i didn't buy this case yet :) it was tempting ....
Sad thing is zip ties are a better option than their nylon screws.
Even Steve from Gamers Nexus mentioned this.
He was visibly angry, to say the least.
I pressed play scrolled down video instantly spoiled 😂
One of those solutions actually works. Jay may be on to something.
"could be" doesn't sound dramatic at all when you've watched the video, even a minor chance is pretty crazy.
The riser cable really on the cheapest side. This is so not nzxt. I dont own any nzxt but their product quality is very good until this.
@@michaelorlain4262 The riser 'cable' is of good quality. The problem is the PCB design and manufacture is 'China Quality' without any QA. As mentioned in the GN video that 12V plane trace should have been placed at least 1mm away from where they drilled the screw hole, and the screw hole plated to prevent the damage you see to the PCB in the video every time you screw/unscrew.
@@michaelorlain4262 No, it wasnt. It wasnt worst but doesnt touch on Fractal Desgin & Lian Li for example.
@Bronze HD 14:24 you can see where Jay points how that part of the PCB has been drilled with multiple holes. Like whoever they outsourced the PCB from, just sells the same PCB to multiple companies and just drills a hole to fit the case. The problem it looks like swiss chess, like they tried to play minesweeper with the 12V plane.
The "Operation" description...
PERFECT way to explain it.
Thanks Jay. I removed the screws and used the zipties in my H1. I most likely wouldn't have known this was a thing without your video.
No one ever: "Imagine how cool fire looks with RGB"
NZXT: "Hold my beer..."
Jay, I just wanted to say that I was impressed that there were no ads or sponsors in this video. Class act!
I am an Industrial Design Engineer. That riser cable product should NEVER have passed any reasonable design, manufacturing or assembly QC/QA! Both the cable manufacturer (WINNING?) and NZXT are culpable. QA has been a big issue in manufacturing and/or assembly for a long time now. Do not feel sorry for NZXT! They apparently trusted a third party to 'do the right thing" and obviouly didn't do any thorough testing. So they are just as at fault! To use your car manufacturer example, that's like one saying "Well, how were we supposed to know that cable we got from XYZ would cause a fire"?! They are the one selling the finished products. They are the ones who should be doing suitable QC/QA, especially for safety, before selling to resellers or direct to consumers! They have nobody else to blame.
NZXT failed even before they would be "testing" anything. They have humans involved in the installation of these risers in the case. Did no one notice that the screws were too big for the opening as they drove them through during install?
Where I work, we have that very policy. I'm in aerospace, so our requirements are tighter, but that is something we are required to do. If we see something like this , we have a full-blown Failure Review. In my world, just that PCB dust would have shut down an entire line because that dust could screw up another part of our production line. I am certain we would have contacted this cable manufacturer and called them in on this.
Agreed, just look at the airbag recall that affected almost every car manufacturer and was literally months/years to correct. I had a 2009 Jeep Wrangler that was affected by it. They told me it would take several hours (3 hours specifically). I waited a little bit (45 minutes) then had my wife pick me up. When I got home I received a call it was done (only about a 20 minute drive from the dealer back to the house). Looking back, I'm curious if they actually replaced the affected airbag.
Ten or so years ago, I worked in an automotive parts manufacturing plant. My line specifically was air intakes using the lost core method. We rotated to different parts of the line during our shift, because on two sections, you were moving heavy weight at a fairly rapid pace. Additionally, everybody needed to be up to par on QC. We used a small ultrasonic probe to determine width of part walls on the final stage of the line. If it failed to pass, you marked it fail, and put it on a separate rack. The line supervisor would come along, and test parts that had failed, a second time. If there was a passing result, both probes would be used, just to make sure one or both weren't calibrated properly. If he was satisfied it was an actual passing reading, he would mark PASS and his initials on the part.
One shift, the supervisor had called in sick. Our line mechanic, who had worked the line for a few years, stepped in as supervisor. I had two parts in a row I failed. Keep in mind, nobody should take it personal when a supervisor comes through, and double checks, and says nah it's good. It's when they forge YOUR initials on the part, that you have to say something. I ended up walking off the line to get the department manager. I had taken one of the parts as proof there had been forgery. He ended up shutting our entire line down for the rest of the shift, while he looked into it. I don't know the details as to what punishment the mechanic received, but we didn't see him for a good week.
Sad to say, me speaking up didn't make me any friends. He had been a suck up to most everybody there. I don't think I was there more than a month after that. I'm all for blackballing someone that is truly deserving. Like the time I was working as a lab tech, and a new hire, fresh from college with his tech certificate, made an easy to avoid mistake, that resulted in myself, the lab manager, and the owner, being exposed to a nearly lethal dose of gaseous cyanide. He should have been fired, and never allowed to take another technician job. Instead, decisions regarding blackballing are almost always based on internal politics, and you stepping on the wrong dick.
@@doranurgaming6485 Agree. I've seen similar things at least a few times over 40 or so years. Not related really, but you reminded me of this:
I was R&D Manager for an Industrial Engineering company in the late 80's. We made automated & semi-automated systems (gantry, belts, profile cutting etc.) We spent a year automating a Ford assembly line at a plant here. Ford decided that two weeks before the 'Grand Opening', they would hold a small media tour. My boss & I were there, ostensibly to explain things, with the GM & Production Manager. They hadn't mentioned they would do a live demo to show off the plant & we had two weeks of checks & testing to be finalized! We got to the area where they had the ASEA Welding *robots* assembling door panels... They walked & chatted, I stopped dead & grabbed my boss & pointed! Right next to an arc welder arm with sparks flying everywhere, were six 2m tall bottles of acetylene & oxygen (we found out later had been delivered that morning and left there). I yelled at the GM to shut the plant down NOW & pointed... He looked, swore & raced to the big red button scattered around and hit it so hard I thought it'd need replacing. The plant ground to a halt. The next area from that part of the line was the paint plant. If one of those bottles had a leak & a spark hit... that plant would have been a crater. They had to delay the opening & we found several issues. The Fire Brigade inspection team also found breaches & fined them heavily for operating the plant before their inspection. Nothing has ever surprised me since. Apparently... Safety is a 'nice concept'! *shrug*
The fact that nzxt sponsors Jay and he still brings this forward and is completely honest with us is why I love this channel. Thank you Jay!
"Beancounters will determine at what point the lawsuits become more expensive than the liability."
Jay explaining Edward Norton's job in Fight Club.
I was actually thinking of the same temporary method when I first saw the fire. Good job Jay!
yeah my shed burned down during the Australian bush fires and lost almost everything i've ever owned, I wouldn't wish it on my worst enemy (I lived in my old shed and currently live in my new shed that's been built since then)
I'm so sorry to hear that dude. Hope all is swinging back in your favor now...
Oh man so sorry to hear that , I lost my house to a hurricane back in 2003, so I know that feeling of loosing just about everything.
Nah, I just had a few rooms built in my shed and live in there. Quicker access to my tools and everything, better than the house to live in imo.
I moved back into the shed once we rebuilt. From the incident onward my friends called me the shedman sometimes and that's why I've adopted the title
MSI: Scalps their own cards during a pandemic.
Nvidia: Tries to blackmail and blacklist Hardware Unboxed, claims the "community" is on their side.
NZXT: WE WILL KILL YOU!!!!!!!!!!!!!!!!!!!!!!!
Not before harvesting your machine's information with CAM
NZXT wants to go out with a bang.. Literally.
Intel: Rocket lake will " Blast " your heatsink off.
at least NZXT is being honest
Seems like corporates are lined up in favor of illuminati Agenda 21.
This why i love to watch your vids after GN
Steve = Scientist
Jay = Science PR
These 2 men should make a combined channel
@@adamtajhassam9188 he explained everything I was too lazy to watch in less time
Whats funny about you comparing it to the car needing to do a recall for something - It took Ford nearly a year to replace my hazardous passenger airbag, and now there's a known brake defect that they're coming up on over a year of dragging their feet to fix. They've said if I get it fixed myself they'd be able to do a rebate but I'm sure there's lots of people like me who simply can't afford to take hits on their car right now. It's extremely frustrating and is the reason I have zero reason to want to ever buy a Ford again. I wish stuff like potentially life altering recalls, even if they're infrequently occurring incidents, were more important than they feel like they are. I think the only thing they need to do with the brakes is change a valve or fluid or something like that because something is getting stuck causing the brakes to not stop the car when applied. I honestly may have already had the work done from the hazard descriptions. Bahh.
Thanks for your take on this, Jay. As a board-level repair tech, I enjoyed and was well informed by GN comprehensive content on this. But as a customer contact, I also understand 1) GNs content can be super heavy for most avg gamers and consumers, and 2) Your channel has much wider reach.
So now we need Lie-nus to do one.
"12 volt and ground should not touch "
Me- ah, so it's okay to touch a negative to a positive on a car battery while licking it.
It's a good way to brand your tongue. Add some ridges if you know what I mean 😉
@@dstark384 thanks for the advice
Nah the resistance of your tongue/saliva will not allow high amperage to conduct at 12/14 volts. I mean you'll feel it, but only a bit worse than a 9v battery
@@dstark384 the ladies love it
@@dstark384 genius
OMG the Operation analogy is so apt and hilarious.
Jay is now officially Gamersnexus explained
I thought this was official when he released the "shut up about AIO rad orientation I know you didn't watch the whole GN video" video.
You know, that is not a bad thing. GN's videos are great, but tend to be very long and very technical. Too technical for some droolers with attention span of a goldfish.
...a group which I unfortunately belong to, at least on bad days.
I watch GN videos, but some of them tend to drag on and get a bit too in depth. I would happily watch Jay do a "GN for dummies" channel.
When Jay brought in automotive industry in I immediately thought "There's no way they would risk a fire hazard in a device that deliberately makes explosions out of fuel oil" and now I'm a little put down about that truth.
They absolutely would if it would save them a buck.
Hell, they'd do it if it would save them a couple pennies.
Thanks for sharing your thoughts on this Jay! I applied for this fix a month and a half ago. I couldn't wait any longer and did the fix myself using zip ties. This also explains why my fix video is getting traction as well.
Steves big fear of this riser needing a recall was the safety concern of the riser going around a few times in private sales the new purchaser could have no idea of the risk of a house fire
I would think that just swapping GPU's, or pulling a card out to clean it could cause the same issue
Ever heard of punctuation? You should try it.
@@Terepin64 punctu what? poor kids and there punctuation PTSD
@@Terepin64 I thought this was youtube not a college essay sorry pal. Screw you.
@@tomr3422 *their
Gamers Nexus: posts new video
JayzTwoCents:" 𝑂𝑢𝑟 video "
Cue USSR theme
Love Jay but when it comes down to it hes a youtuber.. And they dont sweat piggybacking content off another UA-camrs work ... :(
In all fairness jay is almost a computer commentator. Like other commentators they take news and talk about it. By more people talking about it it reaches more audiences. Like me for example who had no idea about this. It’s not bad that’s he’s taking the same talking point of other youtubers.
@@noahgrimmer5095 I agree, totally fine what he's doing. It was just a joke , we all love jay here.
Why did I have a flashback to fight club when he started talking about the car industry?
That was about Ford and they really did that with Pinto. Well documented so feel free to look it up.
on a long enough timeline life expectancy falls to zero
A times B times C equals X. If X is less than the cost of a recall, we don't do one
I am Jacks amused sense of nostalgia.
I am Jayz sense of amusing
I have problems understanding Steve a lot of times (modulation) and I already watch other videos that are 2.5 hours long interviews.
I'd rather watch you Jay. Dad explaining things and making dad jokes. That's where I'm at in my life.
I just received a prebuilt with this case a few days ago. It came with the nylon screws, but I'll be replacing the riser cable. I'm still going to use it. I have a very very good fire insurance policy just in case.
The 12v plane shouldn't even get that close to that hole. Even if that hole was plated with a ground connection, it would be bad. It's not that uncommon for PCBs to not have any grounding on the screw holes, but you'll also see that there are no panes in the PCB within a few millimeters of the hole
er, that's what she said ?!
Made In China, "Winning"! 😃
@@blueblade455 All my stuff is made in China, but that board would of never got pass my Design Rules Check in my CAD software.
This is where everyone's supposed to act smart with random facts that they googled
@@paulnolan4971 who is she?
All this because this winning company didn't want to spend a fraction of a penny to properly ground and protect the screw hole with copper.
Yep, and NZXT saved 2 cents buying from them.
99% chance it was an honest mistake by a young engineer or designer. People live and learn and sometimes it's costly. I don't really hold it against them if they eat up the cost and fix it because I'm sure everybody in this comment section has made much simpler mistakes at their job.
They could have even gotten away with no protection at the screw hole, but for some reason they extended the 12V trace all the way to the end of the PCB. No safety margin.
@@JFrameMan nothing to do with a mistake, its just cheaper
Seeing the different size of the rest of the holes it looks like it was designed for M3 screws, and it probably was safe using those and didn't become a problem until it was drilled out to accommodate the slightly larger #6-32 UNC screws used by NZXT. Now it was still a pretty weird design. They could easily have avoided any chance of this by omitting the +12V plane from that entire area of the PCB and everything would have been fine no matter what. But they didn't and when the hole was drilled out for the larger screws was when things went wrong.
Now I don't know who drilled out the hole. If it was done by the manufacturer, apparently Winning, then it was a major fail on their part to agree to do this, but if it was done by NZXT without input from Winning or in the worst case against their recommendation then the blame falls entirely on NZXT.
Something I find interesting is that whoever did the modification drilled out the hole to be so tight that the #6-32 UNC screws actually bites into the PCB. Usually you always want the hole to be large enough the screw can slip in without interference. To me this suggests that either it was done to specifications set by someone who isn't used to doing things like this, or the size was selected just because they knew that the +12V plane was very close to the original hole and that drilling it out to fully accommodate the larger screws would cause exactly this problem. In the end it doesn't really matter either way though as the result is the same if it was caused by ignorance or ignoring safety. It's only a question of who to blame.
Honestly for my peace of mind I would still add a plastic washer between the pcb and the mounting brackets when using the zip ties just to keep the pcb off the metal frame. Even with the smallest chance of something grounding I would take the extra small steps to remove all chances.
That is also some very sound advice. With this 12v plane issue, who's to say that maybe the manufacturer didn't have some thin spots in their PCB where contact could possibly be made through the natural rubbing of PCB against the mount? Kudos to you my dude for pointing this out.
He’s better off using another riser, he probably has a few lying around. My other pondering, shouldn’t there be a possibility of having a short to a ground plane in the pcb due to the edge fraying from the screws...
I remember thinking to myself when you did the washer thing "but the threads are still touching the PCB, surely a plastic fastener like cars use or even a ziptie would be better".
Either way, at least you are dilligent to rectify this and inform us all of good temporary fix in a timely manner, potentially saving peoples rigs, homes or even their life. Really want one of these cases but i might wait until all this is sorted out
Channels like this provide useful consumer info. It doesn't get more important and useful than this.
Steve's method: 600 page electrical engineering textbook
Everyone: wat
Jay: 20 page electrical engineering for dummies
Everyone: oh shit, nzxt fucked up
Tbh, both are necessary...
I think Jay learned by licking batteries - he used the "operation" explanation widely used in engineering
less is more
You could say they "screwed up"
@@TheRealVranesh never said one or the other isn't necessary. If anything, these kinds of videos that follow up on steve's are needed to quell the dumbasses that are too low iq to understand steve ie: AIO placement
NZXT: WE STOP SELLING THE H1 FOR NOW!
Meanwhile in germany: NZXT H1 in Black and White for 350€ each, in stock.
Both are listed as “Currently unavailable” (»Nicht verfügbar«) now, but there's still no disclaimer about the fire hazard anywhere on the product page.
@@Anton1699 yes, i have talked to the german NZXT and they told me they try to make them unavailable asap.
350 any currency for that shoe box is just taking the piss, it doesn't even look nice
@@dack4545 350 is a fair price considering it packs a 650 six PSU and an AIO, nevertheless, I'd like they'd sell a "naked" version for much less.
Not for long, also, at Caseking is unavailable. BTW I hope this fire thing makes the price go down, because since it became unavailable the price on ebay it's starting to rise.
Now Jay will join the NZXT blacklist along with the Steves
oh steve got blacklisted? didnt know that lol
and NZXT is in OUR blacklist remember that
Go and read the AMA about CAM software on the NZXT subreddit and see what bunch of kents they are
If it were me I'd do it myself. "You don't blacklist me; I blacklist YOU!" Because this issue and how poorly NZXT has handled it angers me. And I'm generally a 'rainbows and puppies' type.
@@_BangDroid_ i really don't why everyone hates on CAM, Sure it's not perfect but i've been using it for my AIO for 3 years with only one buggy patch. I bet those who hates on CAM never used Gigabyte software especially theirs RGB Fusion.
Other people sponsored by NZXT:
"There are no H1 fires in Ba Sing Se"
Really some avatar thing here?
Just a thought. I am old and out of date on many things you talk about, and this is why I watch. Oh and thanks. Then I was younger and trying to piece together an interior of my first car, there was a lot of plastic screws that were really cheap.
When your NZXT burns buy a Cooler Master to tame the flames.
People in the comments keep saying "it's got an ungrounded PCB." There is no ground issue. Whether the board is grounded or not, the same problem will happen. Also, a copper sleeve will just cause the same issue. It's still conductive, and the copper sleeve has the same chance of grounding out the 12V plane. Putting a brass, copper, or any metallic sleeve in the hole will not fix the issue. It may prevent the screw from scraping the PCB and exposing the 12V plane, but if the hole is that close to it, where a screw going through it causes a tiny amount of solder mask or PCB to be worn away, that means the hole is to close. If the hole is that close, manufacturing tolerances would cause holes on some boards to already have the 12V plane exposed. And others could be so close that normal vibrations throughout the life of the machine could cause the metal sleeve to wear through the solder mask or PCB, exposing the 12V plane.
Couldn't they use a sleeve and push pin insert similar to what cars now use to hold in bodywork to the body? Those are cheap and it would completely isolate any metal on metal contact. Yeah its still a bandaid but it would be solid n stable and more importantly for nzxt, cheap.
Andrew is correct here, the real issue is that the 12V trace should never be this close to the hole in the first place. Sure any proper PCB would also have sleeved holes too to prevent shaving off PCB material, that's just common sense (unless you're WINNER!).
Why there even needs to be a 12V trace present all the way over where the screw hole is boggles my mind...
I'd assume that if "Winning" had taken the time to put the copper sleeve on the hole, they would also have taken the requisite care to ensure the 12V plane was far enough away from the copper not to connect. As it is, it almost looks like they were counting on the manufacturing process of the PCB material to "seal" the edges of the 12V plane, because it's clearly less than a millimeter from the edge of the screw hole. And even that probably wouldn't have caused any fires except that somebody else (possibly NZXT) elected to use a screw that was far too large, reaming out the hole until it exposed the 12V trace. That might not have happened if the hole had been properly copper-sleeved since it would've been far more obvious that the screw was the wrong size, and (since copper is tougher than PCB material) it might not even have been possible to force the screw through.
@@chrishillery That's a logical fallacy, you can't assume that if they fixed one thing they'd make sure to fix the other.
@@Qyngali I suppose I can't, no. I still think it would have been more likely to be caught. They laid this board out originally in some kind of PCB design software, I'm sure - if they'd marked that spot as a hole with a copper sleeve tied to ground, as it should have been, the software could have at least had a chance to say "hey, your margin to the 12V plane is too tight". Or maybe the sleeve would've actually connected to the 12V plane, and then the problem would have been so obvious that any QC at all would have caught it.
Hold on... Since that mount looks like Swiss cheese; doesn't that mean it's designed and APPLIED to other products, too?
other applications it was better designed for and does not have this issue. This is a one off that both sucks for NZXT and the owners of the case. They should've just sent out the damn screws immediately and whatever they are doing behind the curtain with that supplier to be handled behind the scenes afterwards.
There was wording that felt a bit condescending from them as a temporary fix. You could remove the one screw entirely, if you're that worried about it?
Down playing the problem as if it's a rare case issue was not the right play.
Day one they should have shipped out plastic push pin/rivets.
@@silverfeathered1 completely agree; but since I love to tinker, personally I'd just deal with it and be annoyed. Actually, that was the approach I had for years with various razer products, and I'd get gifted more razer products ... specifically issues with mice and keyboards. My tolerance for bullshit is quite high possibly :p
But for average Joe? that needs to get done right away. Day one of verification/duplication of the problem the balls should've been rolling on getting the fix out to anyone with a warranty card and getting the word out in social media ... possibly even working WITH Jay and Steve to get the info out with a positive spin by being proactive to the very audiences that would be interested in such a case in the first place.
I actually disagree with Jay here about the automotive industry. Maybe some car makers, and I won't name names because google helps well enough for the curious ... but many take the stuff quite seriously.
Having worked in various industries over the decades, I can say for one of the hose supplier jobs, 'we haven't won a contract with any of the (specific) Japanese manufacturer's yet.' and part of that discussion was centered around quality control, defect counts per 100,000 units, and other things that were not meeting the standards ... because recalls over a power steering or radiator hose is very expensive, and not just the recall itself which is extremely costly but also to reputation. The company literally spent 2-3x the labor cost for the hoses going to be evaluated for those companies and they still weren't hitting the targets while the business was fully booming for other worldly automotive companies.
My perspective puts scale in this as well. I was evaluating 1000s of hoses a day. They are not making 1000s of cases a day. You could say that would mean more attention to detail, but it also means less eyes on a process. How many of these cases exist in totality? How common is this screw size in nylon?
How wrong are they really, as cheeky as it is, to just 'remove the offending screw'. I have some things solidly secured in my case with one screw that could've taken two but I didn't have two extra screws to mount those two devices, so one in each has done well for about 6 years and surely one screw in that expansion would've not been the end of the world. Hell I'd zip tie the damn thing! lol
:) hope you are having a great day/evening
This failure could have been a grand display of standing behind a product and going the extra distance to make absolute certainty that their customers were safe. The loss they'd incur would have been negated by increased customer trust which translates to more sales/money.
The fact that they kept selling the case with the "revision" is enough to take this brand right off my radar. How many people out there looked at those plastic screws and just figured they were cheap alternatives to "real" screws to save a penny? How many people, that will have never heard of this issue, 10 years from now put in standard screws instead of the nylon ones because they either don't understand the purpose or broke the irreplaceable "revised" screw?
For as many people that know about the fire danger now, there are exponentially more that have this case with no idea and never will. I don't think I've personally ever registered a warranty for a case in my life... I'm leaning towards that actually being the vast majority.
❤️
@@silverfeathered1 I would honestly think twice or maybe 3 times before buying another NZXT product, and I've only bought two ... their water cooling adapter for a gpu and an aio to go with it. Works amazing, but I do take notice with things like this and I think I may have come off a bit more forgiving than intended ;)
They certainly could've and should've handled it in a way they could take pride in.
One thing I do think of, from my years in various businesses; bureaucratic tape happens in these companies. Lawyers and accountants, and grumpy executives tend to make poor decisions when it comes to their product's view in the world because they are detached from it; and it just isn't crap like this but also processes that could be improved, including quality and ergonomics for workers ... tend to get huge pushbacks. Their reputation will be tarnished for a while probably because a few pencil pushers, not the people that actually have respect for themselves and the things they do in life.
I don’t usually Like or Sub but after warning viewers about a sponsors potentially dangerous product, I am in. I am a retired/disabled USAF SF veteran trying to learn about building my own PC. My son and I are stuck buying prebuilt R10’s and I’m not sure about the B550A. I am having serious issues and it’s comforting seeing honesty.
I gotta say, I've had this case for about a year and had no idea this was a concern. With that said I've been a lurker on your videos for around 2 years and I am now a proud subscriber! I used my old pink zip ties from my first build, smashed the fuck out of that like button and ringed that notification bell! Now I'm free from fires! Huge thanks to Jayz and the crew. #ialwayslikedyoumorethanlinus
It’s the Pinto of computer cases.
Just a general "It's the Ford of computer cases" really. The pinto fuel tank issue is far from the only example of Ford ignoring fatally bad design flaws and caring more about litigation cost than human life.
Nzxt is only gonna wake up when someone’s house catches on fire and they get sued
As long as they follow what the laws require with a defective product they will not sued.
Sued for what? The owers complete fucking inability to assemble a PC Safely?
For the people with the H1
I guess you have two options: Poke NZXT for the replacement kit or Replace both the screws with zip ties like my friend did in the mean time. Friend has had them in since It was discovered last year, still fine with zip ties
They did, CEO address on their blog
As soon as I got my NZXT H1 I switched the screws with zip ties
As someone who deals with cyber security. I want to reiterate what Jay said about companies handling situations. "It's not that errors/hacks won't happen, its how companies handle it.". If a company goes public and tries to fix the problem ASAP, trust is maintained. Those who have tried to sweep things under the rug, frequently end up coming out worse (though this has survivor bias involved, there could be plenty of issues we have never heard of).
Speaking of car recalls, I've had intermittent loss of power breaking. Ford announced a recall 2 years after I first had the issue. I've been waiting over a year for them to issue a fix. (Ford Recall 19S54 if you're curious)
If A + B is less than C ..... they don’t do a recall .... fight club logic still so true!
i was just thinkin that as i watched this.
nerd math. I love this.
You're an idiot. If the scene is that impressionable, yo'd have said it right.
If A _times_ B _times_ C is _less than_ X, they don't do a recall.
Also, life insurance pays triple if you die on a business trip, lol
Me watching the video even though I don't have a H1 case neither my friends own one
But because jay made a video on it
How many of these were sold? Shouldn’t they remove them from the market straight away or totally replace the risers?
Yes, but they still want to save some money. As Steve said, at this moment the law should allow you to return the case for a full refund depending on where you live. And to be honest, if they can supply replacement cables fast enough, it can be a good option for many people, but they should offer full refund to everyone interested. Right now they only offer sending replacement cable to everyone who requests it. So there will remain a lot of people who are not aware of this.
I think they sold alot. It was sold out everywhere when it released.
15:06 when Jay checked what the brand was, oh man that was gold!
Thank you man, great idea I have the fix nylon screws it took them over a month to get me the screws I’ve had my build powered down for weeks and I think honestly I’m going to do your zip tie method until I get a new riser. This is the email they sent me the other day, I think they are going to do a riser recall.
From NZXT
Hello Kyle,
We have provided a fix (nylon screws repair kit) that addresses the problem. We are also taking additional safety precautions with the PCIe Gen3 riser assembly in the event someone unknowingly uses metal screws and will be providing more information about these measures in the next couple of days
Was I the only one expecting him to cause a fire like Steve did? 😂
Only not on purpose… :)
It's a joke Jay, I love you (platonically).
Actually that would have surprised me. There really isn't much point to doing that now. Showing how to avoid it happening is much more important.
NZXT has put out a little warning about this, detailing the nylon screws, but it doesn’t feel like enough given this issue.
As he said in the video.
Bit of an understatement when the "issue" is possibly burning down someone's house or even causing a fatality.
@@devilmikey00 I would be shocked if this has the potential to burn down a house. This only happens when it’s running and you would have plenty of time make a move.
@@Mike-dd8bd People often leave their computers on but asleep overnight or when they leave the house. It isn't that bizarre to think that it could heat up while someone isnt in a position to "make a move"
@@bensnow421 well I also believe this either happens or it doesn’t. It’s not like it’s been running all day and all of a sudden it goes up in flames. But it’s better to just be safe and replace the riser cable.
"You may have an hour between these two videos" Me wanting to Procrastinate, awwww yeah.
So are the new NZXT H1 cases fixed? Or are they still using the clear screw that can easily break
I agree that going into a house fire is terrifying and even though European buildings are more fireproof than most in the US (mostly (reinforced) concrete/brick/stone vs lots of wood and plaster) the furniture is mostly wood and glues and fabric. Firefighters (volunteers or pros) prefer not to be called out for any problems and it's always stressful when we get a call to a house fire...makes it 1000 times worse if we get word of a missing person in the dwelling.
Already commented on GNs second video but here's to you: Thanks for pushing for NZXT to fix this massive problem.
Me before playing the vid: I bet Jay will just sit there and talk stuff based on all the hard work that Tech Jesus did.
Jey: We're going to piggyback off Steve.
Well at least he said it xD
Steve is annoying as hell to sit through. Jay gives you what you need without all the stuff you don't. Jay respects my time. Also, he doesn't have to pull his hair back behind his ear every 5 seconds.
I feel bad recommending the H1
The defective PCI riser cable's brand name brings a whole new meaning to: "You're going to get sick and tired of winning." 😉
Love the fix. I would recommend a plastic or fiber washer between the pcb and frame as well as the zip tie. Could also use plastic rivets if you want it locked down tighter. The grounding pads are usually there to mitigate emf. Wonder why the Winning unit doesn't???
I have a H1, and I did the zip-tie 'fix' last week when I became aware of the issue.
I'm 'OK' with it (for now), as the system in question isn't used regularly, but I'll be making sure I get that replacement riser cable from NZXT.
I love the difference in tone between your video and Steve's. His video started with a Fluke meter, and yours with Operation the board game 🤣
Funny that Jay created a better fix in less than a minute than NZXT created in 3 months.
Considering I know someone with this case that also hasn't heard back from NZXT.... Literally anything you do to try and mitigate the issue is better than what NZXT has been doing.
yea damn straight... Its all about the money down to the pennies and how much they can avoid losing.. >.
Meanwhile NZXT taking memes to a whole new sarcastical way.
What?
"This is fine."
This is another great video from Steve. I always only see parts of Steve videos, they are really good, but a lot much for me, I see his videos, comment and like them, but you wrap his videos in a really great way.
It is pretty bad that multiple videos have to be made for a manufacture to do the right thing. Thank GOD that we have Steve and Jay looking out for us!
A "better" short would trip overcurrent protection. Not having the grounded via was just not smart. And not designing the pcb layers with clearance for a grounded via was even not smarterer.
If they'd at least pretended they were gonna do it right in the design phase it would have been safe even when they cheaped out in production.
Jay is literally the TL;DR for Gamers Nexus.
@@mikeoxmells69 Same. Especially on Reddit. I mean...it's called fucking REDDIT.
When you are watching this video with H1
Then it catches fire
#Winning
Mine was sent with the nylon kind of screw version which also provides some fire! Don't know if this is becoming regular with the new release but you can also get those screws afterwards I think... Just contact the NZXT support!
Thanks so much jay. I made my own personal build in this a few months ago and upon turning it on it started to smoke. I was told by multiple people that it was my psu but I couldn’t find anything this might be the culprit