Grab a GN Modmat, Mouse Mat, or shirt on the GN store to support our work and get something in return: store.gamersnexus.net/ Watch our X-Ray analysis (ft. Creative Electron) of the good NZXT riser replacement: ua-cam.com/video/c9PlibqsBWg/v-deo.html Watch us showing how the original riser was dangerous: ua-cam.com/video/fjUscSRLwks/v-deo.html
Why its not plated all the way through? I would wager they know there is still a live layer so they probably intend to send these with plastic screws and cross their fingers. The answer now is simple. My home and family are worth more than NZXT's messing about so I shall never buy any of their products again. The best and by the looks of it only real way to fix this.
Hey I just wanna let you know I had in the Riser replaced and I actually got the higher quality one two days ago so I don’t know what’s going on but I did get the newest one
@@siraff4461 you see this kind of behavior in so many American businesses now. When they give people huge bonuses for saving the company money, people will hurt the brand to save the company money
@@johnblaze8092 mostly because people conflated a pro consumer stance with being a 1st party console studio. Being one doesn't mean you are the other by default. But on the flipside, they actually got Sony to do refunds for once.
man, so bizarre they wouldn't just take the hit and send out the better quality replacement parts. You would think " we really want to ensure we don't burn down your house " would be an easy position to take as a company. Props GN for seriously trying to stay objective.
honestly, if that riser is actually good and not an issue, I don't see nothing wrong with it being shipped... buuuuuuut... they showed the different version to the world when steve did a video on it, so it's kinda like they said in the title, a bait and switch.
unfortunately it can be cheaper for them to deal with possible lawsuits than for them to fix all of the issues, at least in the short term. Its sad to see.
Most companies are being run by beancounters first and foremost nowadays. EA is the worst offender, buying up passionate studios just to drive them into the ground, CDPR had this issue making CP2077. But it's not just gaming or PC tech. Tool manufacturers, cars, basically everything is made "cost-optimized".
What made them think this would go unnoticed, after they put a spotlight on themselves by selling a fire hazard? I seriously cannot grasp how these companies are thinking.
@@cyrfung This is one of the more expensive option, unless NZXT is literally closing business soon, no way this can be considered as ''the cheapest'' option.
The sad thing is, someone in NZXTs engineering (and likely marketing) departments was in a meeting when this change was discussed, and told them to absolutely not do this, because of exactly this reaction. And they were ignored. Hopefully they have their CV up to date and can move onto better things.
You're not the only one pissed. This entire issue has been handled by NZXT in a way that honestly would make ME feel slimy doing business with them. Clearly they value cutting corners and cutting everyone out of the loop more than anything else.
I have personally been a fan of their stuff but after this I lost not just respect but trust for them and their "products". I most definitely will not be recommending them for any build lists I make for people anymore (which is pretty often).
This was 100% intentional and they chose a to save a few $$ over their reputation. Why the fuck would they risk their reputation for a small amount of revenue loss? Foolish. They can't be trusted again.
I lost faith in NZXT when they switched from high airflow super functional stuff like their Switch case to their super minimalist air choked streamer shit
I have been wary of them since the CAM crap a couple of years ago. Why do my case fans need to send telemetry data back to NZXT... Definitely a shit company that doesn't care about their customer base.
You just have to weigh up the pro's and con's. Is a potential loss of your home/family in a fire worth it if you get unlucky? I will never buy anything from them again.
@@damdibidum To be fair to NZXT they seem to handle everything else fairly well. And ive also heard horror stories for years on other companies pulling things like this as well.
I love how Steve added links for home fire extinguishers and smoke alarms. For just $1 a day, you can buy a new extinguisher every month, for those poor children with PCs using a NZXT case.
Your pro consumer advocacy and gerenal stand-up-ness reminds me a lot of TotalBiscuit and the work he did for the PC gaming space. Keep it up! We need strong voices like yours in the hardware space to keep the companies in check. Vote with your wallet people!
Wow, that's an honor of a comparison. I met TotalBiscuit briefly in the very beginning of our heavier switch to UA-cam. Saw a talk he did at a convention and got to ask him a few questions. Very inspirational and gave a lot of excellent advice that I still follow today. I don't think he ever knew who we were -- we were nobodies back then -- but that just makes the fact that he took the time to explain things even more impressive. He stood to gain nothing from helping us, but was very kind to do so anyway. Wish I had the chance to tell him that he really pointed us the right direction on some stuff.
*The riser may catch fire.* Thats bad. *But it comes with a free nylon screws.* Thats good. *The screws don't fix the underlying issue.* Thats bad. *But you also get a replacement riser* Thats good. *The replacement contains the original riser.* ... *Thats bad.*
They didn't think that a reviewer wouldn't actually do there job and actually follow through with their work. That's true dedication and true integrity that you don't find often. Seriously NZXT if it takes that long for QUALITY ASSURANCE FOR SAFETY, TAKE THE HIT AND DO IT RIGHT. your already slammed when you got called out with full evidence of the problem. would you rather take a fine and still recall all the cables or face a class action lawsuit and a international product ban rendering your entire product's line useless until fully proven safe by national safety standards for each individual country that follows through with the ban.
What I really appreciate is in the tech field on UA-cam is all you guys tell it how it is and not just suck up to these companies for more product. Just like this they tried to use you and you called them out on it. Bravo.
At this point it's actually gross negligence. If another fire is caused by this, there should be jail-time for the responsible people. As I wrote above I suspect that this cable has the exact same problem as the original. 12V plane right up to the perimeter of the hole.
Realistically you probably have better chance of being struck by lightning on a sunny day than this catching fire but everyone loves to over react to everything these days.
@@GamersNexus I wish! The type of projects I was responsible to translate since 2007 couldn't have any work done during COVID and the first people to go were those, whose only skill was to speak a language better than other people who are qualified to do the more important stuff for the projects. When there's no actual communication to perform, because there's no activity to report about, keeping a glorified spell-checker on retainer is not very high on the list.
@@dominic.h.3363 depending on the language you speak you might be selling yourself short. For example, 13% of the US population speaks Spanish as a first language or only speaks Spanish. This might surprise you but many industries fail miserably at hiring for this segment of the population. Banks, for example, often need translators for legally required information they must provide to all of their customers to serve this segment of the population. This is just one example of an industry where people who speak a specific language in the US are underserved by the industry and where the industry is thriving right now.
@@explodatedfaces They don't mean an actual different language. They mean technical jargon - the job was to translate the technical jargon into something an average person would understand.
@@explodatedfaces I'm hungarian and my language pair is german-hungarian, I rarely translate anything to english. Everyone worth their salt is speaking german and english around here and I've only chosen this path of employment out of necessity, I'm quite... restricted in my options sitting in a wheelchair. Furthermore I was provisionally hired by / interned for the company I used to translate for while I was still studying, and it was only their benevolence that kept me earning some money when I failed to graduate due to my mobility issues. That benevolence stopped with COVID.
The 'new replacement' also has multiple holes that may be used in the future and aren't protected AT ALL. Take any of the risers and shift them left or right to put pressure from the screw on the side of the holes and then tighten both screws, it may wear through the PCB to under-laying PCB layers easier then...
In the first 45 seconds, you can practically see the waves of anger radiating off of Steve, who is so damn professional and reserved that I didn't even know anger was on his radar.
Well I have the gamer and streaming pc, different case and I would 100% buy from them again, got my pc last October and it has run flawlessly in all aspects abd plays aby game I want with ease, so my experience has been all positive.
It's things like this that make you glad there is so much competition in the PC DIY space. There's plenty of companies who make quality alternatives to every product NZXT makes. I'm 100% never supporting NZXT again. Their cases suck anyways.
@@cody6009 Lol you act like your PC is made from all NZXT components. They're just a vendor who built your PC using other companies components and added their fans and little accessories they make inside their shitty cases. NZXT has nothing to do with how well your PC is performing or how well it runs games. NZXT didn't make your CPU, GPU, RAM, SSD, etc. Thank the companies who make the actual components for your PC's performance. Plenty of companies put together and sell the same PC you're using or you could literally buy all the same components and build your same PC yourself avoiding NZXT all together and it would be no different.
the mark of a quality company isn't that it makes no mistakes, everybody makes mistakes. it's how you handle that mistake that counts. NZXT has demonstrated that nobody should ever trust them for anything ever again. their actions convey that they can't admit their mistakes because they just make the same mistakes over and over again but try to pass it off as a fix. it's ridiculous.
I was on the side of "every entity, especially when you make so many products and the scale of things, has one in x NR of cases that is a BUBU". I was willing to accept the facts. S**T happens, recall is put out, good move on the fast track (even tho it required GN to yell about it), hope everybody gets the memo and gets the fix. '👍 All's-a-good-ing. Now, if i hear about NZXT i would tell everybody "STAY AWAY! And don't risk it. Even for a CMYK keyboard! ". They burned (heh) that bridge (hehe).
@@____________________________.x The issue is mitigated, it has not been "Fixed". This is a design flaw in the pcb itself. The trace location, that caused this issue, as far as has been presented, has not changed. As such, the potential still remains.
@@chrisbaker8533 Yes it's a PCB design flaw, see those drill holes? That fixes the hidden trace issue. That's how you can fix track problems on multilayer boards, by drilling them out. All this video does is wind up know-nothings like Andrei above
Thank you for continuing to cover this issue. I still haven't got my replacement riser cable which means I haven't been able to use my computer for 5 months now. The plastic screws are not the solution. When will I get the replacement for my replacement cable? I haven't even gotten my replacement yet. Another 5 months from now? Seriously boycott NZXT.
@@Starlesslemon "Hey guys, thanks for tuning in to another video on gamersnexus.net. I'm Steve Burke and I'm here today at the gamersnexus workshop taking a look at a very interesting and perplexing decision by NZXT"
It's as if NZXT said: "Wait... fixing this issue costs.. money. Can we cut some corners to save money? Because that's clearly what matters the most here"
Yes, if you go by the actions and not their words, that is what they are saying of course. Well, no more NZXT stuff here at least if this is how they treat a serious recall like this... Damn, not even Pinell did the same with their fire hazard DAB radios back in the day.
Just shows once again, the life and property of others, mean nothing to those in charge of such companies. They are willing to kill you, as long as it makes them a profit. A profit at the cost of other peoples lives. This is disgusting. And NZXTrash will never see a penny from me! It would lit my heart if someone could ironically incite an angry mob with torches, to burn down their company. -CEO included-
I am so grateful for Steve, he looks after the kitty cats and also stands up for consumers - something we have not had until recent years. Huge appreciation for channels like this, HU and Linus etc. It's not so easy for the likes of NZXT, Intel, MSI, Nvidia and many others, to get away with such UNADULTERATED SKULDUGGERY anymore. (posted here in the hope NZXT see it and feel the pain they deserve). I for one am utterly SICK of the sheer amount of underhanded and unscrupulous business and marketing practices we have to endure as consumers. THANK YOU STEVE.
Do you not remember the crap products they hawked back when they started? Clearly they didn't use a good enough coat of paint on their turds and we are just seeing the what their products truly have always been.
@@altrdgenetics Oh man, I remember that. I thought that was just them learning the art of making cases, but obviously, there's systematic/management failure at NZXT.
The list of shaddy companies I'll never give my money to grows ever larger, thanks Steve and all the team at GN for doing all of this work to help protect us from this kind of absurdity.
@@marcovincentuy3039 Not gonna go trhough everything, but a few ones are for example Dell: their customer support is the worst and the'll do anything they can to upsell you on useless warranties or some other form of extra charge, a bunch of their products is crap aside from the higher end laptops and way overpriced too, the way they price simple components at their store like a ram stick is super predatory to someone that isn't savy and is afraid of breaking their pc by putting in something made by a third party. Apple: I really don't like them, arrogant and hypocritical they don't respect the customer at all, they put on a veil of being green and differrent and taking care of you, but pretending that a screen replacement somehow cost more than a new device is a downright lie and creates a ton more e-waste by destroying a perfectly goodn device all the while posing as enviroment friendly, and that's just the tip of the inceberg on them I could go for a lot longer (note: you can like Apple products I don't care and will not argue about it, so don't bother). And the get out of the tech space, Nestle: they are just evil in the most horrible ways, but it would take too long to talk about it so I suggest googling this one.
@@needlessoptions Well it is their legal responsability to their shareholders though, the thing is we have to be the ones to dictate where the line is drawn these companies only have as much power as we allow them. So encourage the behavior you approve and stay away from what you don't the moment you stop caring completely is when they the shady executives win.
I have never put anything from NZXT into any of my builds, but after this final conclusion to this saga I 100% will never put anything NZXT branded in any computer I build for the foreseeable future. I will take better quality parts from another manufacturer at a higher cost than a fire hazard and potential hassle with my insurance company any day. Thank you and your team for the deep dives that you do on hardware to help us.
@@n-11ordoskirata70 They blacklisted both GN and Hardware Unboxed from receiving their review units of motherboards because both GN and HUB gave negative reviews regarding their motherboards, their budget motherboards are the worst, poor VRMs running at 100+ degrees and seriously thermal throttling and bottlenecking the CPU, apparently Asrock didn't liked getting called out like that
I really appreciate how thorough your testing methodologies are and that you genuinely care about bringing more quality to the end-user. Through my time watching your videos I feel that my decisions pertaining to computer tech have become more informed and less impulsive. Thank you
From my experience working in the PCB industry having a plated through hole for a screw is nice but not necessary. What is necessary is that all power planes are pulled back far enough from the through hole to guarantee that shorting can not happen. A plated ring around the hole is great to prevent wear to the pcb when screws are tightened but beyond that it's usually not necessary and a nylon or composite washer can serve the same purpose. The through hole vias in the plated ring are used to connect it to the internal ground planes if grounding is neccisary. Grounding this ring can provide a ground connection to the chassis through the screw but this shouldn't be required as the board is grounded through the pcie connector as well. Based on what I can see in the video not having a plated through hole is not a red flag for lack of quality but just a design or manufacturing decision.
I bought the H510 some years ago on the basis of GN's positive review. Now, because of this video, I also won't be buying any of NZXT's product in the future. Thanks Steve!
My guess is that the other holes were probably their attempt, on both the original and 2nd rate replacement, to fix the known issue with electrical shorts that caused fires. The holes didn't break all the pathways in the PCB completely on all the units of course. This means they knew from the very beginning that there was a potential hazard and shipped them out anyway. Will never trust NZXT again. Great vids. Thank you for bringing these issues to everyone's attention. You most certainly saved property and lives :)
You have to Sue them Steve. I was speaking to my lawyer about this. He went to Loyola Law and Georgetown and I worked for his practice for decades. Seek legal counsel or let me know if you need to liaise with him or anything but there’s multiple issues here on multiple levels and he said he would actually have to hire a couple lawyers to consult with over your case because of all the areas of issue spanning multiple legal specialties. He also said to make it clear RE: you suing for harm to your business’ credibility, this is not a petty “give me your money” suit. You can ask for the damages to simply be that they make things right by changing their internal practices and issues a statement committing to change and apologizing etc. you do not need to seek monetary damages. But you can guarantee everyone receives the proper hardware. That’s literally only a single aspect of legal specialties given the multiple variables in this situation. Breach of contract, fraud/defrauding and misleading your customers and putting them at risk a la GM deaths and recalls etc. anyway seek legal counsel please. And tbc it’s really NOT ABOUT YOU and NOT ABOUT NZXT at the end of the day and that’s what they’re failing to get. Although they’ve made it about you by using you as a launchpad to put out a literal and proverbial FIRE, which they accomplished only because of you, and now many people who think all is well are at risk again and your reputation is on the line.
I was able to get a few friends to avoid NZXT due to these issues - one was eying a complete BLD and the others were considering cases, fans, and AIOs. Congrats NZXT for losing yourself several customers over your shoddy practices! And double thanks to GN to covering these issues!
The "best" part is that there is actual literature - genuine studies have been performed - proving that there's a positive correlation between product failures and lost sales, and further that the impact is greater for both safety failures and repeated failures.
yep well your not alone. Unless something drastic changes for the better I'm never buying NZXT stuff again seems you just can't trust them if there is a problem. Real scummy companies use bait and switch tactics.
had an H510 as my first case in my first build. just swapped that bulky brick wall with a slimmer case with actual airflow (MSI MAG 100R) and will never look back
I actually had my eye on a H1 case on Ebay this week, seller was listing it with the replacement riser, but I did notice that the one in the photo in the listing had the extra holes in it. I figured the seller was trying to pull a fast one, but this makes far more sense... Guess I will be getting a different brand of case altogether then!
Every time I hear about NZXT customer service, I'm more and more convinced that their employees are just two stray racoons in a warehouse with a cell phone. Whenever they get a call or an email notification, they either respond by running away from the phone or they rummage around in the dumpster for a solution. The only flaw in my theory is that actual racoons would probably put in more effort into their jobs if you told them to treat the customers like "trash."
By "screwing the customer again" they mean put the house on fire! So many people have their PC standing on a wooden floor or even a carpet! And the time to go to the toilet and come back, is enough to set your room aflame. As we saw in one of Steves videos, at how fast that garbage case startet to burn. If you carpet starts burning, 99.9% of people are screwed, and have no chance of putting that fire out. Fact! My neighbor has a few of those really long haired carpets. This is like unlit Napalm sitting on the floor, waiting for the Disaster called NZXTrash to lit the fuse!!
I've been saying it ever since I made the mistake of buying and then quickly never again buying NZXT cases for clients last year: they're a dumpster fire (literally)
NZXT boss looking at the cable "this is perfect, make 50 of these and send them out to the reviewers" "Produce me 10.000 cables for the rest of the cases, but find me 1-2$ savings on each cable"
I'm glad you're here to show us consumers the truth of the situation! Especially since this could be damaging to your ability to get funding, since you're definitely not getting nzxt sponsor spots.
Thanks for the heads up, Steve & team. I'm surprised NZXT would do that because it's so risky for their reputation. They've maneuvered their way onto my no-buy list for the next 5 years (maybe more).
Yeah, I just received the whole kit with the multi drilled PCB...I live in Italy and I waited for months for the replacement and now I feel disappointed, I'm at your disposal if u need some sort of evidence from an H1 hyped customer. Ty for your valuable work
It's really hard to find the correct words when a company takes not only its customers for idiots but also a tech channel that is known for being thorough. What exactly did they think would happen here? It's really mind boggling.
Yeah it doesn't make sense to me either. I always thought NZXT products were expensive, but higher quality with very good aesthetics on top. After seeing this video I have to assume it's more style than function. Will make me think twice about paying the premium for their stuff in the future.
@@sophiethemasochisticninja7655 I don't think Buildzoid could make a short video unless he had outside help or a fuckton of pressure. Best he could do was like 30 minutes.
I know that Gigabyte and Lian LI have profited from your consumer report videos. When I went to Micro Center last month and replaced my ancient intel 4790 based system I went with a Gigabyte board and Lian Li box partially because I didn't even bother looking into MSI mobo's or NZXT cases as a result of your videos (and buildzoid's for mobos). I'm not a "boycott boycott BOYCOTT!!" type of person but I am the type that will avoid crap companies and give my money to "less" shady ones. Again, thanks for the videos you folks put out, and double thanks for more or less sticking with the "just the facts ma'am" (wow that will date me) format and shying away from the loud, bombastic, flashy, etc... format that has become popular over the years on fb and elsewhere. Thus ends my wall o' text.
"Let's save a nickel and cheap out on this cable" - "Shit, we got called out for cheaping out! Quick, get replacements done... but let's save a nickel and cheap out on this cable" m(
How they handled this has put NZXT fully on my never use and now, never let my friends use. Thanks Steve for not letting companies get away with out-right lies and dodgy practices.
Let's face it, the "it works, but make it cheaper" is what led to the issues in the first place. Straight canceled by one of their influencers, that must've gave them another burn.
If Steve was just mad, you wouldn't see NZXT ducking for cover, and on that note, I'll bet some ducking, covering, and kiss-assing to Steve is probably imminent, and if it's not, and they do try to spin anything or defend themselves in any way that's not true, they'll see Steve's horns get longer yet, mark my words... Steve might not have an LMG sized budget, but he knows how to get companies to listen to him, even if, sometimes, it's at the tip of a loaded, and most times scathing, as well as 100% accurate video describing exactly what, when, where, why and how, they screwed the pooch, the gardener, the poolboy, the lady of the house, and, just everyone in general...
Thank you. I feel that you have been more than fair and honest. I am not surprised to cut cost of new cable they would rehash the old ones. A shitty move and now I will not support NZXT products ever. There are better cases out there. Thank you
I have an H1 and was sent the 'good' replacement cable but I'll not be considering NZXT for anything else in the future. I guess that will make my hardware and case decisions easier with one less company to consider.
I (FINALLY!) received my replacement riser cable yesterday (6/14) and was fortunate enough to receive the v.1 and not the crappy v.2 replacement. Why they would go with a shoddy secondary manufacturer given the debacle this whole thing has caused, is beyond me.
The contact was traced through in the screw area on the OG and since this Isn't plated all the way through, won't that start another fire on the exposed contact trace?
@@SuperQBoi It's less likely that the screw will dig into the material because the hole is bigger. But: If the 12V plane still extends right up to the perimeter of the hole, another short circuit is very possible. I don't like the emphasis GN puts on the plating of the hole. It distracts from the actual problem. The plating does not matter AT ALL. The 12V planes distance to the hole does.
Thank you guys for this. I was scoping this case for a couple of builds for friends. Not anymore. This dishonesty is troubling, I actually liked a lot of NZXT products. If they are willing to cover-up, ignore, or lie about something like this. No more interest in their products from me.
I received two of the replacement PCIe riser cables for my wife's and my N1 case and both are of the better one with only 1 hole on each side. They were shipped to us about two weeks apart. Good luck to other N1 case owners.
NZXT is completely dead to me at this point. The good replacement cable was their chance for redemption. Everyone gets one of those, no more major screwups in the future, and everything is good. But instead they baited and switched and now I can't trust them to care about product safety, honesty, and simply doing the right thing. Hope it was all worth it, NZXT.
In their defence, there could be a wider keepout around the screw holes than there was previously- so that only the ground plane layers on the riser are near the hole and the 12v layer has say, 3mm clearance. That might be invisible to casual observation but would prevent the issues noticed before, albeit in a cheaper way.
Ffs.. Just boycott the crap out of them. They wanted to cheap out originally and now, after the whole fiasco they want to cheap out again? They are already blacklisted in my book. Great work once again Steve and GN crew!
I wouldn't trust the "new new" riser without X-ray analysis to verify it has an appropriate exclusion zone around the screw hole. The screw hole being larger to avoid installation damage is helpful but if the same fundamental issue is there, a 12V trace being too close to the sides of the hole, then repeated use along with manufacturing variance could still result in the original short.
Hello, welp I never used risers till I got a core P3. But now I see the appeal, but it’s expected to see companies cutting corners these days..... sadly
Just commenting for those with this case who are still trying to use it... I received my NEW replacement riser from NZXT today that contains the riser assembly that looks just like the one GN was originally sent to test and X-ray. I can't confirm it's the exact same build but it does look different than the other replacement risers that were being sent out. This one has no "cheese grater" holes that seem extraneous and seems to be a purpose-built PCB rather than one that was repurposed from old stock. Your mileage may vary, but if you got the garbage replacement version, ask NZXT to get the better-engineered version and you may end up with a win. Good luck!
![Lp. Сердце Вселенной #60 РОЖДЕНИЕ ЛОЛОЛОШКИ [Финал] • Майнкрафт](http://i.ytimg.com/vi/YoR0pAV9FVQ/mqdefault.jpg)
Grab a GN Modmat, Mouse Mat, or shirt on the GN store to support our work and get something in return: store.gamersnexus.net/
Watch our X-Ray analysis (ft. Creative Electron) of the good NZXT riser replacement: ua-cam.com/video/c9PlibqsBWg/v-deo.html
Watch us showing how the original riser was dangerous: ua-cam.com/video/fjUscSRLwks/v-deo.html
Thank you.
Why its not plated all the way through? I would wager they know there is still a live layer so they probably intend to send these with plastic screws and cross their fingers.
The answer now is simple. My home and family are worth more than NZXT's messing about so I shall never buy any of their products again. The best and by the looks of it only real way to fix this.
Hey I just wanna let you know I had in the Riser replaced and I actually got the higher quality one two days ago so I don’t know what’s going on but I did get the newest one
Perfect example of what happens when corporations delude themselves into believing the fallacy that profit and quality are mutually exclusive.
did I mention my fee for anger management therapy is $400 a minute
Thought this saga was over, looks like NZXT proved that wrong.
It takes 5 years to build a good reputation.
It takes 5 mins to piss all the goodwill away.
@@MichaelPohoreski Facts. Reminds me of CDPR.
It should have been but it looks like greed took over again.
@@siraff4461 you see this kind of behavior in so many American businesses now. When they give people huge bonuses for saving the company money, people will hurt the brand to save the company money
@@johnblaze8092 mostly because people conflated a pro consumer stance with being a 1st party console studio.
Being one doesn't mean you are the other by default.
But on the flipside, they actually got Sony to do refunds for once.
man, so bizarre they wouldn't just take the hit and send out the better quality replacement parts. You would think " we really want to ensure we don't burn down your house " would be an easy position to take as a company. Props GN for seriously trying to stay objective.
honestly, if that riser is actually good and not an issue, I don't see nothing wrong with it being shipped... buuuuuuut... they showed the different version to the world when steve did a video on it, so it's kinda like they said in the title, a bait and switch.
Yeah like wouldn't you rather wanna save money from lawsuits as oppose to cheap product and bad reputation. They dumb.
Expecting companies to not burn down people's houses for profit is just political correctness gone mad
unfortunately it can be cheaper for them to deal with possible lawsuits than for them to fix all of the issues, at least in the short term. Its sad to see.
Most companies are being run by beancounters first and foremost nowadays. EA is the worst offender, buying up passionate studios just to drive them into the ground, CDPR had this issue making CP2077. But it's not just gaming or PC tech. Tool manufacturers, cars, basically everything is made "cost-optimized".
NZXT: Okay, so, we did something wrong, but how can we MAXIMIZE that wrongness?
What made them think this would go unnoticed, after they put a spotlight on themselves by selling a fire hazard?
I seriously cannot grasp how these companies are thinking.
@@timhartherz5652 ez ALL ABOUT MONEY
“What is the cheapest way that we might be able to weasel out of this mistake?”
@@cyrfung This is one of the more expensive option, unless NZXT is literally closing business soon, no way this can be considered as ''the cheapest'' option.
@@Verpal it the cheapest option in the short term, nobody ever thinks long term anymore
The sad thing is, someone in NZXTs engineering (and likely marketing) departments was in a meeting when this change was discussed, and told them to absolutely not do this, because of exactly this reaction.
And they were ignored.
Hopefully they have their CV up to date and can move onto better things.
A profound loss that they didnt open this with "this video brought to you by Be Quiet, purveyor of an entire range of cases that wont catch fire!"
Lmao I would have lost it.
I was just coming in here to say that!
goes to like, but sees it at 69,
Leaves it at 'nice'
I wanted it to be sponsored by the NZXT H1 and Steve be like WTF.
@@AC3handle I'm angey someone would ruin that lol
You're not the only one pissed. This entire issue has been handled by NZXT in a way that honestly would make ME feel slimy doing business with them. Clearly they value cutting corners and cutting everyone out of the loop more than anything else.
I have personally been a fan of their stuff but after this I lost not just respect but trust for them and their "products". I most definitely will not be recommending them for any build lists I make for people anymore (which is pretty often).
Completely lost faith in NZXT due to this debacle. Thanks to the GN team for covering this so in depth.
This was 100% intentional and they chose a to save a few $$ over their reputation. Why the fuck would they risk their reputation for a small amount of revenue loss? Foolish. They can't be trusted again.
@@benisroodthe only nzxt thing I bought was the Hue+ five years ago...the software is trash but the lights where nice.
I lost faith in NZXT when they switched from high airflow super functional stuff like their Switch case to their super minimalist air choked streamer shit
I straight up won't be buying anything from NZXT, ever.
I have been wary of them since the CAM crap a couple of years ago. Why do my case fans need to send telemetry data back to NZXT... Definitely a shit company that doesn't care about their customer base.
Just as a massive coincidence my PCIe riser cable arrived after watching this video. Thank god i got the higher quality version!!
Did you get the last one with just one hole? My box says: H1 Series-enduser rework kit V2.
"before that, this video was brought to you by Be Quiet!, an actually competent PC Case Manufacturer!"
NZXT: "Nobody will actually verify we *really* fixed the issue"
Steve *CHECKS EXACTLY THAT*
NZXT _Pikachu.jpg_
😁
NZXT and riser related topics are never gonna end huh, really puts me off from even considering any of their products
Yep, had I known about this, I wouldn’t have gone for their x53. Should’ve went for the arctic freezer or silent loop 2 instead
If you want a tower that is a similar layout but more cooling check ou the Sliger 590
@@damdibidum I’m saying this prevents me from considering them, not that I had considered using them before
You just have to weigh up the pro's and con's. Is a potential loss of your home/family in a fire worth it if you get unlucky? I will never buy anything from them again.
@@damdibidum To be fair to NZXT they seem to handle everything else fairly well. And ive also heard horror stories for years on other companies pulling things like this as well.
I love how Steve added links for home fire extinguishers and smoke alarms. For just $1 a day, you can buy a new extinguisher every month, for those poor children with PCs using a NZXT case.
Your pro consumer advocacy and gerenal stand-up-ness reminds me a lot of TotalBiscuit and the work he did for the PC gaming space. Keep it up! We need strong voices like yours in the hardware space to keep the companies in check.
Vote with your wallet people!
Agreed. We need someone to hold these companies accountable.
Aw you made me think of TB, I miss him so so much.
Wow, that's an honor of a comparison. I met TotalBiscuit briefly in the very beginning of our heavier switch to UA-cam. Saw a talk he did at a convention and got to ask him a few questions. Very inspirational and gave a lot of excellent advice that I still follow today. I don't think he ever knew who we were -- we were nobodies back then -- but that just makes the fact that he took the time to explain things even more impressive. He stood to gain nothing from helping us, but was very kind to do so anyway. Wish I had the chance to tell him that he really pointed us the right direction on some stuff.
I can definitely see the comparison and agree 100%.
who?
Maybe keep a _“Hall of Shame”_ section for fire hazards and crispy circuits
More a Hall of Flame. 🔥
haha Now im imagining steve having a vault like on asgard in the thor movies XD
The only featured hall NZXT is worthy of at this point.
I had a feeling before that this wasnt the last we'd hear about this topic. Homer simpson mustve been given lead on this
ua-cam.com/video/dJNd_HtZH2g/v-deo.html
And he probably brought his "yes" drinking bird pendulum that destroyed his nuclear reactor 😂😂😂
"Ladies & gentlemen, presenting... the HOMER!"
*off in the distance by the manufacturer* "I'm ruined!"
@@Nicholas_Steel lol... "I'm Ruined"!!! Exactly what Mr. Burns said when the reactor blew, if I'm not mistaken😂
*The riser may catch fire.*
Thats bad.
*But it comes with a free nylon screws.*
Thats good.
*The screws don't fix the underlying issue.*
Thats bad.
*But you also get a replacement riser*
Thats good.
*The replacement contains the original riser.*
...
*Thats bad.*
It's like a kid going through more effort pretending to brush their teeth instead of just brushing
They didn't think that a reviewer wouldn't actually do there job and actually follow through with their work. That's true dedication and true integrity that you don't find often. Seriously NZXT if it takes that long for QUALITY ASSURANCE FOR SAFETY, TAKE THE HIT AND DO IT RIGHT. your already slammed when you got called out with full evidence of the problem. would you rather take a fine and still recall all the cables or face a class action lawsuit and a international product ban rendering your entire product's line useless until fully proven safe by national safety standards for each individual country that follows through with the ban.
What I really appreciate is in the tech field on UA-cam is all you guys tell it how it is and not just suck up to these companies for more product. Just like this they tried to use you and you called them out on it. Bravo.
I think NZXT is determined to be sued for a fire caused by their negligence.
@@benisrood class action lawsuit time!
At this point it's actually gross negligence. If another fire is caused by this, there should be jail-time for the responsible people. As I wrote above I suspect that this cable has the exact same problem as the original. 12V plane right up to the perimeter of the hole.
Agreed, especially when their cases are the cooling equivalent of breathing through a straw.
Realistically you probably have better chance of being struck by lightning on a sunny day than this catching fire but everyone loves to over react to everything these days.
@@candycabngfl you should buy a h1 then and use it in your house :)
For those aren't looking, expand the description on this video under RELATED PRODUCTS. I had a solid chuckle.
Me, an actual translator with anger issues: I'm mad that I apparently missed another employment opportunity!
Just take your existing skillset and BAM, new high-paying career path!
@@GamersNexus I wish! The type of projects I was responsible to translate since 2007 couldn't have any work done during COVID and the first people to go were those, whose only skill was to speak a language better than other people who are qualified to do the more important stuff for the projects.
When there's no actual communication to perform, because there's no activity to report about, keeping a glorified spell-checker on retainer is not very high on the list.
@@dominic.h.3363 depending on the language you speak you might be selling yourself short. For example, 13% of the US population speaks Spanish as a first language or only speaks Spanish. This might surprise you but many industries fail miserably at hiring for this segment of the population. Banks, for example, often need translators for legally required information they must provide to all of their customers to serve this segment of the population. This is just one example of an industry where people who speak a specific language in the US are underserved by the industry and where the industry is thriving right now.
@@explodatedfaces They don't mean an actual different language. They mean technical jargon - the job was to translate the technical jargon into something an average person would understand.
@@explodatedfaces I'm hungarian and my language pair is german-hungarian, I rarely translate anything to english. Everyone worth their salt is speaking german and english around here and I've only chosen this path of employment out of necessity, I'm quite... restricted in my options sitting in a wheelchair. Furthermore I was provisionally hired by / interned for the company I used to translate for while I was still studying, and it was only their benevolence that kept me earning some money when I failed to graduate due to my mobility issues. That benevolence stopped with COVID.
The 'new replacement' also has multiple holes that may be used in the future and aren't protected AT ALL.
Take any of the risers and shift them left or right to put pressure from the screw on the side of the holes and then tighten both screws, it may wear through the PCB to under-laying PCB layers easier then...
Please know, we really do appreciate the work you do, everyone at GN.
Sincerely, everyone.
In the first 45 seconds, you can practically see the waves of anger radiating off of Steve, who is so damn professional and reserved that I didn't even know anger was on his radar.
Steves's hair filled with a sense of foreboding as the static in his brain built up.
"They did what?"
Steve's weapon is sarcasm, and as as British person I can assure you the subtle raise in sarcasm was both shocking and impressive. :D
Thanks for staying on top of this story Steve.
NZXT determined to convice everybody that they do not want you to buy their products
Color me convinced!
Yup I’m avoiding and telling anyone I know that’s in the market to avoid them
Well I have the gamer and streaming pc, different case and I would 100% buy from them again, got my pc last October and it has run flawlessly in all aspects abd plays aby game I want with ease, so my experience has been all positive.
It's things like this that make you glad there is so much competition in the PC DIY space. There's plenty of companies who make quality alternatives to every product NZXT makes. I'm 100% never supporting NZXT again. Their cases suck anyways.
@@cody6009 Lol you act like your PC is made from all NZXT components. They're just a vendor who built your PC using other companies components and added their fans and little accessories they make inside their shitty cases. NZXT has nothing to do with how well your PC is performing or how well it runs games. NZXT didn't make your CPU, GPU, RAM, SSD, etc. Thank the companies who make the actual components for your PC's performance. Plenty of companies put together and sell the same PC you're using or you could literally buy all the same components and build your same PC yourself avoiding NZXT all together and it would be no different.
the mark of a quality company isn't that it makes no mistakes, everybody makes mistakes. it's how you handle that mistake that counts. NZXT has demonstrated that nobody should ever trust them for anything ever again. their actions convey that they can't admit their mistakes because they just make the same mistakes over and over again but try to pass it off as a fix. it's ridiculous.
What is ridiculous, is this drama over nothing. the issue is clearly fixed
I was on the side of "every entity, especially when you make so many products and the scale of things, has one in x NR of cases that is a BUBU". I was willing to accept the facts. S**T happens, recall is put out, good move on the fast track (even tho it required GN to yell about it), hope everybody gets the memo and gets the fix. '👍 All's-a-good-ing.
Now, if i hear about NZXT i would tell everybody "STAY AWAY! And don't risk it. Even for a CMYK keyboard! ". They burned (heh) that bridge (hehe).
@@____________________________.x The issue is mitigated, it has not been "Fixed".
This is a design flaw in the pcb itself.
The trace location, that caused this issue, as far as has been presented, has not changed.
As such, the potential still remains.
@@chrisbaker8533 Yes it's a PCB design flaw, see those drill holes? That fixes the hidden trace issue. That's how you can fix track problems on multilayer boards, by drilling them out.
All this video does is wind up know-nothings like Andrei above
@@____________________________.x If that "fixes" the problem, why do you still need to use plastic screws?
Thank you for continuing to cover this issue. I still haven't got my replacement riser cable which means I haven't been able to use my computer for 5 months now. The plastic screws are not the solution. When will I get the replacement for my replacement cable? I haven't even gotten my replacement yet. Another 5 months from now? Seriously boycott NZXT.
>Quick video
>Still almost 15 minutes.
Love this channel haha.
Journalism at its finest... A piece of news does not become less important if it has lost it's novelty.... Kudos
When Tech Jesus says he is pissed while smiling: You know you done fucked up.
Lol that should be his nickname
@@CMLXMNDXv it... is.
Knock off of Gun Jesus?
@@Starlesslemon "Hey guys, thanks for tuning in to another video on gamersnexus.net. I'm Steve Burke and I'm here today at the gamersnexus workshop taking a look at a very interesting and perplexing decision by NZXT"
@@Starlesslemon there's AK Jesus too
It's as if NZXT said: "Wait... fixing this issue costs.. money. Can we cut some corners to save money? Because that's clearly what matters the most here"
Yes, if you go by the actions and not their words, that is what they are saying of course.
Well, no more NZXT stuff here at least if this is how they treat a serious recall like this... Damn, not even Pinell did the same with their fire hazard DAB radios back in the day.
Just shows once again, the life and property of others, mean nothing to those in charge of such companies. They are willing to kill you, as long as it makes them a profit. A profit at the cost of other peoples lives.
This is disgusting. And NZXTrash will never see a penny from me!
It would lit my heart if someone could ironically incite an angry mob with torches, to burn down their company. -CEO included-
"Okay, cutting costs got us in serious trouble. So how can we cut costs while still technically solving the issue?"
I like how Patrick Stone is credited as 'positivity' hahaha
Poor Steve needs moral support
I am so grateful for Steve, he looks after the kitty cats and also stands up for consumers - something we have not had until recent years. Huge appreciation for channels like this, HU and Linus etc. It's not so easy for the likes of NZXT, Intel, MSI, Nvidia and many others, to get away with such UNADULTERATED SKULDUGGERY anymore. (posted here in the hope NZXT see it and feel the pain they deserve).
I for one am utterly SICK of the sheer amount of underhanded and unscrupulous business and marketing practices we have to endure as consumers. THANK YOU STEVE.
Your objectivity even in the throws of rage are admirable. Thankyou for all you do for the community, Steve and GN team.
Unbelievable. That company is on a downward spiral for a while now.
Do you not remember the crap products they hawked back when they started? Clearly they didn't use a good enough coat of paint on their turds and we are just seeing the what their products truly have always been.
@@altrdgenetics Oh man, I remember that. I thought that was just them learning the art of making cases, but obviously, there's systematic/management failure at NZXT.
Some people get into business for the wrong reasons
I really wish way more journalists and media were as thorough and balanced as you are, so much good, well researched information. Thank you!!
The list of shaddy companies I'll never give my money to grows ever larger, thanks Steve and all the team at GN for doing all of this work to help protect us from this kind of absurdity.
Care to share that list so we could be careful about them too?
@@marcovincentuy3039 Not gonna go trhough everything, but a few ones are for example Dell: their customer support is the worst and the'll do anything they can to upsell you on useless warranties or some other form of extra charge, a bunch of their products is crap aside from the higher end laptops and way overpriced too, the way they price simple components at their store like a ram stick is super predatory to someone that isn't savy and is afraid of breaking their pc by putting in something made by a third party. Apple: I really don't like them, arrogant and hypocritical they don't respect the customer at all, they put on a veil of being green and differrent and taking care of you, but pretending that a screen replacement somehow cost more than a new device is a downright lie and creates a ton more e-waste by destroying a perfectly goodn device all the while posing as enviroment friendly, and that's just the tip of the inceberg on them I could go for a lot longer (note: you can like Apple products I don't care and will not argue about it, so don't bother). And the get out of the tech space, Nestle: they are just evil in the most horrible ways, but it would take too long to talk about it so I suggest googling this one.
@@Matt_Duke thanks!
The vast majority of companies are shady lmao how can they not be, they value profit over all else
@@needlessoptions Well it is their legal responsability to their shareholders though, the thing is we have to be the ones to dictate where the line is drawn these companies only have as much power as we allow them. So encourage the behavior you approve and stay away from what you don't the moment you stop caring completely is when they the shady executives win.
I have never put anything from NZXT into any of my builds, but after this final conclusion to this saga I 100% will never put anything NZXT branded in any computer I build for the foreseeable future. I will take better quality parts from another manufacturer at a higher cost than a fire hazard and potential hassle with my insurance company any day. Thank you and your team for the deep dives that you do on hardware to help us.
Steve’s anger : *exists*
BeQuiet : “We can sponsor that”
Be quite: Hey we aren't NZXT
Gotta love German engineering. 💯
@@ωις-λ3π And Austria's Noctua! Good job, guys!
Power move
Steve about to talk about NZXT's next product setting his house on fire: Beeeeeeeefore that this video is sponsered by BeQuiet
This is the sort of content that made me a Patron and proud owner of GN products. Keep up the great work!
MSI, ASRock and NZXT are blacklisted until 2030. Tough to start a decade ban this early, but this is how I roll.
ditto
What did ASRock do? I don't catch every GN video
@@n-11ordoskirata70 They blacklisted both GN and Hardware Unboxed from receiving their review units of motherboards because both GN and HUB gave negative reviews regarding their motherboards, their budget motherboards are the worst, poor VRMs running at 100+ degrees and seriously thermal throttling and bottlenecking the CPU, apparently Asrock didn't liked getting called out like that
@Anonymous Nothing wrong with BIOS but they need to do some actual engineering improves
@Tano
Probably to check after a decade how they doing, and if they doing same as now, they gonna get blacklisted for another decade and so on
You're doing what media is supposed to do. Bravo!
I really appreciate how thorough your testing methodologies are and that you genuinely care about bringing more quality to the end-user. Through my time watching your videos I feel that my decisions pertaining to computer tech have become more informed and less impulsive. Thank you
From my experience working in the PCB industry having a plated through hole for a screw is nice but not necessary. What is necessary is that all power planes are pulled back far enough from the through hole to guarantee that shorting can not happen. A plated ring around the hole is great to prevent wear to the pcb when screws are tightened but beyond that it's usually not necessary and a nylon or composite washer can serve the same purpose. The through hole vias in the plated ring are used to connect it to the internal ground planes if grounding is neccisary. Grounding this ring can provide a ground connection to the chassis through the screw but this shouldn't be required as the board is grounded through the pcie connector as well. Based on what I can see in the video not having a plated through hole is not a red flag for lack of quality but just a design or manufacturing decision.
It's finally gotten to the point where you need an anger translator. Lmao
I bought the H510 some years ago on the basis of GN's positive review. Now, because of this video, I also won't be buying any of NZXT's product in the future. Thanks Steve!
"... Because I don't believe them anymore"
Brutal final blow! Can't have wished for a more powerful ending than this one.
I’m definitely glad I switched over to a Lian Li case recently. NZXT is just proving how shady they really are.
I just bought a new case. I saw H1 -> saw GN Fire video -> saw H1 V2 -> saw this video -> I got a Lian Li
Way to keep companies honest Steve, Patrick(s) and the rest of the crew. You guys are the best.
My guess is that the other holes were probably their attempt, on both the original and 2nd rate replacement, to fix the known issue with electrical shorts that caused fires. The holes didn't break all the pathways in the PCB completely on all the units of course. This means they knew from the very beginning that there was a potential hazard and shipped them out anyway. Will never trust NZXT again. Great vids. Thank you for bringing these issues to everyone's attention. You most certainly saved property and lives :)
You have to Sue them Steve. I was speaking to my lawyer about this. He went to Loyola Law and Georgetown and I worked for his practice for decades. Seek legal counsel or let me know if you need to liaise with him or anything but there’s multiple issues here on multiple levels and he said he would actually have to hire a couple lawyers to consult with over your case because of all the areas of issue spanning multiple legal specialties. He also said to make it clear RE: you suing for harm to your business’ credibility, this is not a petty “give me your money” suit. You can ask for the damages to simply be that they make things right by changing their internal practices and issues a statement committing to change and apologizing etc. you do not need to seek monetary damages. But you can guarantee everyone receives the proper hardware. That’s literally only a single aspect of legal specialties given the multiple variables in this situation. Breach of contract, fraud/defrauding and misleading your customers and putting them at risk a la GM deaths and recalls etc. anyway seek legal counsel please.
And tbc it’s really NOT ABOUT YOU and NOT ABOUT NZXT at the end of the day and that’s what they’re failing to get. Although they’ve made it about you by using you as a launchpad to put out a literal and proverbial FIRE, which they accomplished only because of you, and now many people who think all is well are at risk again and your reputation is on the line.
Totally appreciating the Trogdor reference! Burninating the people, burninating the riser cable!
Steve: fool me once, shame on you. Fool me twice, not today
fool me three times...we won't get fooled again
You're officially that guy, you know the one.
fool me until-I-make-another-saga times, we’re not friends anymore
I wish all media had this much integrity. Love your work Steve
I was able to get a few friends to avoid NZXT due to these issues - one was eying a complete BLD and the others were considering cases, fans, and AIOs. Congrats NZXT for losing yourself several customers over your shoddy practices! And double thanks to GN to covering these issues!
The "best" part is that there is actual literature - genuine studies have been performed - proving that there's a positive correlation between product failures and lost sales, and further that the impact is greater for both safety failures and repeated failures.
yep well your not alone. Unless something drastic changes for the better I'm never buying NZXT stuff again seems you just can't trust them if there is a problem. Real scummy companies use bait and switch tactics.
had an H510 as my first case in my first build. just swapped that bulky brick wall with a slimmer case with actual airflow (MSI MAG 100R) and will never look back
Their products are dogshit anyway. Bland hunks of metal with zero airflow, but it's minimalist and expensive so that must mean it's top quality!
I actually had my eye on a H1 case on Ebay this week, seller was listing it with the replacement riser, but I did notice that the one in the photo in the listing had the extra holes in it. I figured the seller was trying to pull a fast one, but this makes far more sense... Guess I will be getting a different brand of case altogether then!
NZXT was like: PUCK it, let's save some pennies and screw the customer again.
Every time I hear about NZXT customer service, I'm more and more convinced that their employees are just two stray racoons in a warehouse with a cell phone. Whenever they get a call or an email notification, they either respond by running away from the phone or they rummage around in the dumpster for a solution. The only flaw in my theory is that actual racoons would probably put in more effort into their jobs if you told them to treat the customers like "trash."
By "screwing the customer again" they mean put the house on fire!
So many people have their PC standing on a wooden floor or even a carpet! And the time to go to the toilet and come back, is enough to set your room aflame. As we saw in one of Steves videos, at how fast that garbage case startet to burn. If you carpet starts burning, 99.9% of people are screwed, and have no chance of putting that fire out. Fact!
My neighbor has a few of those really long haired carpets. This is like unlit Napalm sitting on the floor, waiting for the Disaster called NZXTrash to lit the fuse!!
I've been saying it ever since I made the mistake of buying and then quickly never again buying NZXT cases for clients last year: they're a dumpster fire (literally)
NZXT boss looking at the cable "this is perfect, make 50 of these and send them out to the reviewers"
"Produce me 10.000 cables for the rest of the cases, but find me 1-2$ savings on each cable"
I'm glad you're here to show us consumers the truth of the situation! Especially since this could be damaging to your ability to get funding, since you're definitely not getting nzxt sponsor spots.
Thanks for the heads up, Steve & team. I'm surprised NZXT would do that because it's so risky for their reputation. They've maneuvered their way onto my no-buy list for the next 5 years (maybe more).
Gamers Nexus: Don't do the bad thing we mentioned
NZXT: *Does it anyway*
Now confirmed, NZXT is a cat
@@TheKolian1996 Cats will watch you tell them not to do something, and then almost instantly do it right in your face.
Yeah, I just received the whole kit with the multi drilled PCB...I live in Italy and I waited for months for the replacement and now I feel disappointed, I'm at your disposal if u need some sort of evidence from an H1 hyped customer. Ty for your valuable work
It's really hard to find the correct words when a company takes not only its customers for idiots but also a tech channel that is known for being thorough. What exactly did they think would happen here? It's really mind boggling.
Yeah it doesn't make sense to me either. I always thought NZXT products were expensive, but higher quality with very good aesthetics on top. After seeing this video I have to assume it's more style than function. Will make me think twice about paying the premium for their stuff in the future.
This channel has single-handled caused me to stay away from all NZXT products. Thanks Steve!
"hey we got a quick video today..."
*Looks at video run time*
Almost got us there, Steve. I almost believed you. Hahah
A sub 15 minute video is short in GN time and below the Planck time scale for Buildzoid :P
"Is 15 minutes a short video?"
"That depends on the context. LTT? No. GN? Yes."
@@gamechaser002 AHOC hell yes.
@@sophiethemasochisticninja7655 I don't think Buildzoid could make a short video unless he had outside help or a fuckton of pressure. Best he could do was like 30 minutes.
I know that Gigabyte and Lian LI have profited from your consumer report videos.
When I went to Micro Center last month and replaced my ancient intel 4790 based system I went with a Gigabyte board and Lian Li box partially because I didn't even bother looking into MSI mobo's or NZXT cases as a result of your videos (and buildzoid's for mobos).
I'm not a "boycott boycott BOYCOTT!!" type of person but I am the type that will avoid crap companies and give my money to "less" shady ones.
Again, thanks for the videos you folks put out, and double thanks for more or less sticking with the "just the facts ma'am" (wow that will date me) format and shying away from the loud, bombastic, flashy, etc... format that has become popular over the years on fb and elsewhere.
Thus ends my wall o' text.
NZXT, the gift that just keeps on giving
You are a hero. You saved hundreds of us from possible fire hazard. NOW TO the company that don't mind setting my house on fire🤬🤬🤬
"Let's save a nickel and cheap out on this cable" - "Shit, we got called out for cheaping out! Quick, get replacements done... but let's save a nickel and cheap out on this cable" m(
How they handled this has put NZXT fully on my never use and now, never let my friends use. Thanks Steve for not letting companies get away with out-right lies and dodgy practices.
“For just $1 a month you can reduce Steve’s blood pressure…” , make that a patreon category #savestevesanger
Dell will raise it for only $10 a month.
To save the anger we have to feed it... so will the money be for buying NZXT products for Steve to test? 🤪
One thing is clear - I will not ever invest a penny into anything NZXTs dirty fingers have touched. Thank you so much for your efforts on this!
Thanks, Steve and crew you've all been very fair and professional it's NZXT that has been not.
Let's face it, the "it works, but make it cheaper" is what led to the issues in the first place.
Straight canceled by one of their influencers, that must've gave them another burn.
BeQuite's probably thrilled about sponsoring a video taking down their competitor lmao
Probably gave them extra money lol
Hahah Nzxt losing money goes brrrrrr
@@redoxicomanic3676 unfunny meme / 10
"For just one dollar a month you can reduce Steve's blood pressure."
Priceless!
LMAO XD
Could've been the ultimate Patreon bump. 😏
I kind of feel like I need to buy something or throw them a tip after that :P
Me: "Hey I watched this stuff a few mths ago, why is it being recommended to me again?"
See this video
Me: "Oh...Steve's mad"
I had to take a look at the date too.
If Steve was just mad, you wouldn't see NZXT ducking for cover, and on that note, I'll bet some ducking, covering, and kiss-assing to Steve is probably imminent, and if it's not, and they do try to spin anything or defend themselves in any way that's not true, they'll see Steve's horns get longer yet, mark my words... Steve might not have an LMG sized budget, but he knows how to get companies to listen to him, even if, sometimes, it's at the tip of a loaded, and most times scathing, as well as 100% accurate video describing exactly what, when, where, why and how, they screwed the pooch, the gardener, the poolboy, the lady of the house, and, just everyone in general...
Thank you. I feel that you have been more than fair and honest. I am not surprised to cut cost of new cable they would rehash the old ones. A shitty move and now I will not support NZXT products ever. There are better cases out there.
Thank you
I have an H1 and was sent the 'good' replacement cable but I'll not be considering NZXT for anything else in the future. I guess that will make my hardware and case decisions easier with one less company to consider.
I (FINALLY!) received my replacement riser cable yesterday (6/14) and was fortunate enough to receive the v.1 and not the crappy v.2 replacement. Why they would go with a shoddy secondary manufacturer given the debacle this whole thing has caused, is beyond me.
Anger translator you say... Where can I get one of those?
@BT3Ks_P4F just half? What a deal!
@BT3Ks_P4F Half of zero is zero... does that mean I get it for free?
@@wimpyhugz_TGK Be careful there, you might drop into negative zero territory and _that_ would be truly insane
Well I’m never buying anything from NZXT again. Thank you GN for being thorough in looking out for consumers.
This is the OG firestarter but with extra steps
The contact was traced through in the screw area on the OG and since this Isn't plated all the way through, won't that start another fire on the exposed contact trace?
@@SuperQBoi It's less likely that the screw will dig into the material because the hole is bigger. But: If the 12V plane still extends right up to the perimeter of the hole, another short circuit is very possible. I don't like the emphasis GN puts on the plating of the hole. It distracts from the actual problem. The plating does not matter AT ALL. The 12V planes distance to the hole does.
@@georgf9279 Exactly! GN should test with increasingly bigger screws to see whether it's still possible to hit the 12V plane at some point.
@@swisspeach67 Just rub the inside of the hole with a multimeter probe to see if you can create contact or do another x-ray analysis.
Thank you guys for this. I was scoping this case for a couple of builds for friends. Not anymore. This dishonesty is troubling, I actually liked a lot of NZXT products. If they are willing to cover-up, ignore, or lie about something like this. No more interest in their products from me.
I’m excited for the next episode of “shitty products that can burn your house down”
Next up: Gigabyte PG-M, the shitty brick that can brick your shit!
It will still be the NXZT H1. 2 years from now.
I received two of the replacement PCIe riser cables for my wife's and my N1 case and both are of the better one with only 1 hole on each side. They were shipped to us about two weeks apart. Good luck to other N1 case owners.
Steve, "We've got a quick video."
*Looks at 15 minute length*
It's short for them.
I was going to use this case for my mini itx build and glad I saw your videos. Ended up going with the Cooler Master NR200P.
NZXT is completely dead to me at this point. The good replacement cable was their chance for redemption. Everyone gets one of those, no more major screwups in the future, and everything is good. But instead they baited and switched and now I can't trust them to care about product safety, honesty, and simply doing the right thing. Hope it was all worth it, NZXT.
In their defence, there could be a wider keepout around the screw holes than there was previously- so that only the ground plane layers on the riser are near the hole and the 12v layer has say, 3mm clearance. That might be invisible to casual observation but would prevent the issues noticed before, albeit in a cheaper way.
badass POV/free moving camera in this one guys, am a fan
Ffs.. Just boycott the crap out of them. They wanted to cheap out originally and now, after the whole fiasco they want to cheap out again? They are already blacklisted in my book. Great work once again Steve and GN crew!
I wouldn't trust the "new new" riser without X-ray analysis to verify it has an appropriate exclusion zone around the screw hole. The screw hole being larger to avoid installation damage is helpful but if the same fundamental issue is there, a 12V trace being too close to the sides of the hole, then repeated use along with manufacturing variance could still result in the original short.
i love that steven goes deep into it but, the meme is there
steven: this will be a short video
the video: 14'56"
Hello, welp I never used risers till I got a core P3. But now I see the appeal, but it’s expected to see companies cutting corners these days..... sadly
Just commenting for those with this case who are still trying to use it... I received my NEW replacement riser from NZXT today that contains the riser assembly that looks just like the one GN was originally sent to test and X-ray. I can't confirm it's the exact same build but it does look different than the other replacement risers that were being sent out. This one has no "cheese grater" holes that seem extraneous and seems to be a purpose-built PCB rather than one that was repurposed from old stock. Your mileage may vary, but if you got the garbage replacement version, ask NZXT to get the better-engineered version and you may end up with a win. Good luck!
I guess I'll be avoiding NZXT products now.
Just want to say thanks for all the work you and you're team on a daily basis.