I was so frustrated with that error code. I went through several UA-cam videos and recalibration steps before I found your video. Your tutorial was excellent! The issue has been resolved and I'm flying again. Thank you very much Dray, you da man!!
The key point that helped me was when you mentioned that going to the file location and executing it from there. That was what I needed to do. Thank you so much for that valuable information. I spent hours before that failing to get rid of the 180 error code.
Ditto with the other comments as well. Yup, received the error 180 Code yesterday when attempting to connect the 2 Pro to the smart controller. My first "go to" in trouble shooting any type of problem I'm having with DJI Drones is UA-cam. If I'm experiencing an issue with any DJI Drone, more than likely someone else is having the same problem too. Your channel came up, followed your step by step procedures and success, error 180 Code gone, got the 2 Pro airborne. Thank you for taking the time, putting this video out to help us fellow (fella) DJI pilots. Now to focus on our US Senators to exclude the DJI Ban out of the NDAA which will be voted on by the Senate towards the end of this calendar year! Semper Fly. Dave in Morro Bay CA
Thank you for taking your time to outline these steps. I spoke to 3 DJI support staff who could not successfully help me through this process. I was told, that if what they instructed me to do didn't work, I would have to send it in. Meanwhile, none of them told me to do this process, THANK YOU AGAIN!
I add my voice to the chorus of appreciation. Your methodical steps took me right to the desired outcome.You are performing a valuable service to the community, and I salute your generosity and altruism. Through people like you, our world changes for the better, one little step at a time. Thank you!
Thank you so much for your time digging into the problem and find the solution. I have been stuck with this problem for several months, and now everything works normal again. Thanks!!
Brilliant. Followed your simple instructions. It worked immediately and was able to catch the images with my mavic 2 Zoom just in time before the weather changed. Can’t thank you enough Love the visual aids. Subscribed!
Excellent video. I hadn't used my drone in over a year. I just pulled it out and updated everything. Then got the 180 error. Other solutions on the internet did not help. Your video was spot on. Thanks much!!
Dre - THANK YOU!!! Excellent video, 100% took care of my 180 error code. Amazing video, ez step-by-step instructions. I hit the like and Subscribed!! cant say enough how this video fixed my issue I was trying to figure out for a few hours, your video helped me fix the issue within 5 minutes..AWESOME!!
Dray, thank you very, very much. For the amateur like me, this was a vexing problem that I had wasted hours on until I found your video. I'm confident I wouldn't have figured this out on my own. Your instructions were crystal clear, and the end result is that my drone is once again working normally. Gratefully, a new subscriber.
I was so frustrated yesterday wasting many hours trying to fix after the update. Gave it a break and started again this morning and immediately found your video. As a Microsoft engineer and trainer for the past 25+ years, i can attest that your instructions and screenshots were spot on. Thanks so very much!
Like so many other comments have already mentioned, this is the best video out there for resolving this issue. Thank you so much for taking the time to help other out 🙏
You gave my day a 180! Thanks. I was not feeling optimistic when that 180 error popped up. Could not fly/work. Up and running because of your guidance. DJI needs to put you on payroll!
Super helpful, thank you. After updating my Mavic 2 Pro firmware I got the 180 error on my smart controller but only outside when GPS satellites were visible. Indoor testing everything worked ok. A good reminder to perform updates only when there is time to do a full flight test and possible troubleshooting.
Thank you for articulating Mavic 2 Pro with clear instructions on addressing issues with the firmware update, RID and error code 180. You have made my day a lot better. I am able to fly again, broadcasting RID which showed up in Drone Scanner app.
Great job getting the info out Dray, I didn't have any problems but it's good to know we got someone with the answers should a problem arise. I did notice they added numbers before the old SN and a digit at the end as well, so it was the old number with 1581F in front of the old and an extra digit at the end.
I have the normal controller, not smart, and use iPad app. Got my M2Pro updated via Assistant2 yesterday and my About page and all versions are exactly the same but my serial number has not changed -- no RID anything showing -- and no errors anywhere and flies fine. No WLAN/Wifi showing RID either. Any other way to tell or show I AM compliant?? Thanks!!!
Thanks for the video. I have a job tomorrow and powered up my drones today to prep them and had to update the firmware. Afterward it gave me the 180 error code. This was the first video I watched and I didn't have to watch anything else. Thanks for the help it absolutely saved my job tomorrow!
I really appreciate your help on this! I was trying to do a roof inspection for a customer. Your instructions were perfect and I had my drone up in a few minutes. Thanks again, Shane
I'd like to add to the comments with Huge Thank you! I spent the better half of the evening trying to sort out why I was getting this 180 error. Very frustrating to say the least! Read through a ton of blogs and support articles on the DJI sites, nothing worked. I found your video and BAM! That was it! Thank you!!
Thank you Dre. This video was excellent and really helped to get my drone back up and flying. I had no idea I wasn't operating with the most up to date software and that it was the cause of this error that wouldn't allow the drone to fly. Keep up the great, helpful work!
Of all the glitches and issues that have popped up in the past I always managed to reach a solution (sometimes on dumb luck). The "180 error" code? Could not fix it. The DJI site was no help. This video got me through to the correct fix and a launch without any errors in under 5mins. Sincerest gratitude from Detroit City. TREMENDOUS thanks, sir.
Thank you very much, brother. I had no problem with the Mavic 2 Pro, but had to update the app after upgrading my P4P v2.0. I appreciate all of your help.
Man, I will do this as soon as I charge my controller a little bit more.. !!! I found your video in less than 10 seconds by searching the "DJI Unknown error 180" and POP! there you were! cudos on solving the problem for so many of us and making your video easily discoverable on youtube! so many times I enter a search phrase or word and get totally unrelated garbage! thanks again!
I just wanted to say thank you very much. Ive been messing with this for hours. And you were the only video that actually helped me and resolved my problem. Thank you much
Hey that worked! I picked up my mavic 2 pro after it sitting unused for 2 years. Did all the updates, and i got the error. Well your vídeo helped me fix it asap. Thanks!
THANK YOU Dray! Had to take some Real estate photos and the 180 code popped up. Found this through DJI support and it solved my issue of not being able to take off.
Thank you thank you thank you!!!!! This was actually hurting my brain trying to figure this out on my own. I appreciate you taking the time to show step by step how to fix this error 180 issue. My drone is officially in flight! Thank you so much again!!
Thank you very much. I flew my drone over to a pad about 300yds away, landed, then it would not take off again, it kept spitting this 180 code out. Anyway I appreciate you making it a simple change for me and others who watch.
This worked for me, thank you but one thing that should be mentioned is that my old DJI 4 file on my smart remote was corrupt and so I needed to delete that file first before download the new DJI 4 file. After this it worked perfectly once again. Thanks again Dray.
Thank you!!! I downloaded an update but wasn't this so I got the 180 error. I have a job coming up and was very nervous about getting this fixed beforehand. I just did a test flight and it's working!
What a freaking pain, I hate installing updates and haven't for about 4 years. But today on a dust off after a couple of set backs in life. I brought my baby out again after about a month and noticed again that my sat/hybird maps didn't display. After googling that, found out DJI disabled support for older firmware...so I bit the bullet, and it bit back! Thanks to your video I was finally able to get pass the error 180 and fly again.. I had one issue on the beginning when I scrolled down to the first support my screen would not select any function. I waited about 15 minutes (Cussing) and rebooted and tried again, it then worked and I went through the steps to get the APK installed. rebooted SC. And did a prop start, to message that it didn't know my location. I checked and my location services was indeed on. So went out to get GPS acquired on both aircraft the SC remote....that worked. So Thanks again and yes my maps all work again! One correction to your verbiage @3:53. Once the APK is downloaded (Wifi) to Smart Controller, the install of same has nothing to do with your WiFi speed. That is internal to the Smart Controller. So again thank you, I was flying this morning, updated to get my map, and bricked..your video saved my arse! 😉 Oh and it said that it wouldn't change any settings but lost all of mine for flight and cameras so will have to go through a battery or two to get everything back the way it was...note to all who may read this. 🙂 looks like the Ole' assistant 2 for mavic needs some work!
Thanks Draymond...The firmware update 01.00.0797 on Mavic 2 Pro aircraft was completed but lift off with SC did not work error code 180...after walking thru your tutorial which was easy to follow and downloaded DJIGO4 as mentioned...the lift off was successful. Much appreciated!!!
Many thanks, Dray ... great video explanation ...really was a pain in the butt trying to solve that problem ... why didn't DJI fix the issue??? ... without guys like you, we wouldn't be flying :-( Cheers!
Thanks so much, follow your instructions and whala.....that was ll it took...we were looking at a prospect house to buy and brought my drone, only to find out it was not initiate take off...thought it was the RFID issue i kept hearing about but nope, just downloading the app, installing and bingo....again thank you!
@@RecoveryoneDrone I have both on, controller connected to WiFi but no remote ID number. Strange. The FAA drone zone site took the remote ID number Input in. I'll call DJI tomorrow. Thanks!
@@RecoveryoneDrone ah I had to go outside, get a gps lock, take off and there it was on my iphone under wifi networks. I use a smart controller. This video got me on the right track, thanks so much.
I was so frustrated with that error code. I went through several UA-cam videos and recalibration steps before I found your video. Your tutorial was excellent! The issue has been resolved and I'm flying again. Thank you very much Dray, you da man!!
Glad it helped
Just wanted to take a moment to say thank you since you took several hours of your time to help the community. Your video nailed it.
The key point that helped me was when you mentioned that going to the file location and executing it from there. That was what I needed to do. Thank you so much for that valuable information. I spent hours before that failing to get rid of the 180 error code.
Glad it helped!
Thank you Dray - I appreciate your straightforward, knowledgeable, relaxed presentation of the problem and solution. Excellent tutorial!
Ditto with the other comments as well. Yup, received the error 180 Code yesterday when attempting to connect the 2 Pro to the smart controller. My first "go to" in trouble shooting any type of problem I'm having with DJI Drones is UA-cam. If I'm experiencing an issue with any DJI Drone, more than likely someone else is having the same problem too. Your channel came up, followed your step by step procedures and success, error 180 Code gone, got the 2 Pro airborne. Thank you for taking the time, putting this video out to help us fellow (fella) DJI pilots. Now to focus on our US Senators to exclude the DJI Ban out of the NDAA which will be voted on by the Senate towards the end of this calendar year!
Semper Fly.
Dave in Morro Bay CA
Thank you for taking your time to outline these steps. I spoke to 3 DJI support staff who could not successfully help me through this process. I was told, that if what they instructed me to do didn't work, I would have to send it in. Meanwhile, none of them told me to do this process, THANK YOU AGAIN!
WoW! shocked to hear that about DJI support staff. Glad it helped
Thank you for your help I was able to follow you and got up to date right away and no more 180 error and she's back in the air👍🏾
I add my voice to the chorus of appreciation. Your methodical steps took me right to the desired outcome.You are performing a valuable service to the community, and I salute your generosity and altruism. Through people like you, our world changes for the better, one little step at a time. Thank you!
Thank you
Thank you so much for your time digging into the problem and find the solution. I have been stuck with this problem for several months, and now everything works normal again.
Thanks!!
Brilliant. Followed your simple instructions. It worked immediately and was able to catch the images with my mavic 2 Zoom just in time before the weather changed. Can’t thank you enough Love the visual aids. Subscribed!
Glad it helped
Excellent video. I hadn't used my drone in over a year. I just pulled it out and updated everything. Then got the 180 error. Other solutions on the internet did not help. Your video was spot on. Thanks much!!
Glad it helped!
Dre - THANK YOU!!! Excellent video, 100% took care of my 180 error code. Amazing video, ez step-by-step instructions. I hit the like and Subscribed!! cant say enough how this video fixed my issue I was trying to figure out for a few hours, your video helped me fix the issue within 5 minutes..AWESOME!!
Thanks
Dray, thank you very, very much. For the amateur like me, this was a vexing problem that I had wasted hours on until I found your video. I'm confident I wouldn't have figured this out on my own. Your instructions were crystal clear, and the end result is that my drone is once again working normally. Gratefully, a new subscriber.
Glad it helped
I use a tablet. Not a smart controller... back to square one.....smh thank you for your time sir.
Same fix for tablet & phones, you need to update the Go4 app to 4.3.60@@Chris-fj9ir
Great job! I haven't used my drone in sometime, so I couldn't figure out the 180 code. You are straight forward, and to the point. Thank you!
Just wanted to THANK YOU for this video. I was STUCK, and your video saved me. Your recommendation worked perfectly! Thank you!
I was so frustrated yesterday wasting many hours trying to fix after the update. Gave it a break and started again this morning and immediately found your video. As a Microsoft engineer and trainer for the past 25+ years, i can attest that your instructions and screenshots were spot on. Thanks so very much!
Glad it helped
Thank you so much for posting this video! It got me back in business. I was going crazy with two drones with the same error code.
Thank you for taking the time out of your day to help so many people including me!
I love how helpful you are with your step by step instructions that I can actually follow!
Glad it helped, you out
Like so many other comments have already mentioned, this is the best video out there for resolving this issue. Thank you so much for taking the time to help other out 🙏
Thanks
You gave my day a 180! Thanks. I was not feeling optimistic when that 180 error popped up. Could not fly/work.
Up and running because of your guidance. DJI needs to put you on payroll!
Glad I could help
Dray, thank you! for your step by step instructions to correct the "180 Error" code. Thank you again for your commitment to keep us flying!
Super helpful, thank you. After updating my Mavic 2 Pro firmware I got the 180 error on my smart controller but only outside when GPS satellites were visible. Indoor testing everything worked ok. A good reminder to perform updates only when there is time to do a full flight test and possible troubleshooting.
Glad it helped
Thank you for articulating Mavic 2 Pro with clear instructions on addressing issues with the firmware update, RID and error code 180.
You have made my day a lot better. I am able to fly again, broadcasting RID which showed up in Drone Scanner app.
Glad it was helpful!
ty Sir! Great video very clear and effective!
Glad it helped
Thank you! Just the video I needed to resolve this issue!
Glad it helped!
THANK YOU! I had no idea what to do until I saw this video. I look forward to seeing more of your videos.
Glad I could help!
9 months later after upload. This video solved the problem. Thanks alot.
Great job getting the info out Dray, I didn't have any problems but it's good to know we got someone with the answers should a problem arise. I did notice they added numbers before the old SN and a digit at the end as well, so it was the old number with 1581F in front of the old and an extra digit at the end.
hmmm, both of mine still have the 163 number at the start, or did you add the 1581F in front of that number?
@@RecoveryoneDrone No it was showing the new number on the controller, I'll take a pic and post it.
The RID number is under the SN number and that's what the FAA wanted. You'll see it , if not call dji support
@@RecoveryoneDrone Just sent the pic to your facebook messenger
I have the normal controller, not smart, and use iPad app. Got my M2Pro updated via Assistant2 yesterday and my About page and all versions are exactly the same but my serial number has not changed -- no RID anything showing -- and no errors anywhere and flies fine. No WLAN/Wifi showing RID either. Any other way to tell or show I AM compliant??
Thanks!!!
Thank you Dray! Great tutorial- clear and effective!
Glad it was helpful!
Insanely helpful! Thanks for all your help!
Glad to hear it!
Thank you so much!!! Keep up the great tips!
Glad it helped out
Thank you. You made it easier to update my drone. Great explanation and examples.
You just saved me hours of headache!!! Thank you so much sir!!!!
Thanks for the video. I have a job tomorrow and powered up my drones today to prep them and had to update the firmware. Afterward it gave me the 180 error code. This was the first video I watched and I didn't have to watch anything else. Thanks for the help it absolutely saved my job tomorrow!
Glad I could help, and have a great time on the job
I really appreciate your help on this! I was trying to do a roof inspection for a customer. Your instructions were perfect and I had my drone up in a few minutes. Thanks again, Shane
Glad I could help!
I'd like to add to the comments with Huge Thank you! I spent the better half of the evening trying to sort out why I was getting this 180 error. Very frustrating to say the least! Read through a ton of blogs and support articles on the DJI sites, nothing worked. I found your video and BAM! That was it! Thank you!!
I appreciate your comment
Thank you Dre. This video was excellent and really helped to get my drone back up and flying. I had no idea I wasn't operating with the most up to date software and that it was the cause of this error that wouldn't allow the drone to fly. Keep up the great, helpful work!
Glad it helped
Of all the glitches and issues that have popped up in the past I always managed to reach a solution (sometimes on dumb luck). The "180 error" code? Could not fix it. The DJI site was no help. This video got me through to the correct fix and a launch without any errors in under 5mins. Sincerest gratitude from Detroit City. TREMENDOUS thanks, sir.
Good Deal
Thank you very much, brother. I had no problem with the Mavic 2 Pro, but had to update the app after upgrading my P4P v2.0. I appreciate all of your help.
Great to hear!
Man, I will do this as soon as I charge my controller a little bit more.. !!! I found your video in less than 10 seconds by searching the "DJI Unknown error 180" and POP! there you were! cudos on solving the problem for so many of us and making your video easily discoverable on youtube! so many times I enter a search phrase or word and get totally unrelated garbage! thanks again!
Hope it helps
fixed it perfectly! @@RecoveryoneDrone
Thank you for the details I couldn't get anywhere else
Thank you, Back in the air because of you!! Have a great day!
Glad to hear
I just wanted to say thank you very much. Ive been messing with this for hours. And you were the only video that actually helped me and resolved my problem. Thank you much
Thanks for posting this! Fixed the issue first shot!
Much better job than DJI customer support. I really appreciate the help. Got it fixed by watching your video works. Great thank you.
Glad it helped!
Hey that worked! I picked up my mavic 2 pro after it sitting unused for 2 years. Did all the updates, and i got the error. Well your vídeo helped me fix it asap. Thanks!
Great to hear!
Perfect explanation. Damn. I was soo pissed. Keep making these videos. Love it
THANK YOU Dray! Had to take some Real estate photos and the 180 code popped up. Found this through DJI support and it solved my issue of not being able to take off.
Fantastic!
This video saved my bacon today. Your other video about the glitch with the serial number (?) when installing the RID helped me too. Thanks so much!!
Thank you thank you thank you!!!!! This was actually hurting my brain trying to figure this out on my own. I appreciate you taking the time to show step by step how to fix this error 180 issue. My drone is officially in flight! Thank you so much again!!
Glad it helped!
You sir are a genius! Thank you so much for saving me hours of headaches trying to resolve this problem.
Glad to help
Thank you...I was on hold the entire presentation of your video and fixed my 180 issue. Good job....
Glad it helped
I tried all other options and this is the only one that worked for me. Thank you for taking the time to do this.
Glad it helped
Thank u. I was stressing out. But I finally got my drone up and flying again thanks to this video.
Man! Thank you for the fine details.. I've did exactly what u said and fixed my error issue in my smart controller!!
Thank you x1000
Great to hear!
Thank you for the help! Your videos have been very helpful with troubleshooting some issues.
Thanks Dray! You saved me from HOURS of frustration through the whole RID update and registration process. Subscribing to your channel!
Glad I could help!
Helped! thank you
You're welcome!
Worked like clockwork. Thank you very much for the help.
Thank you so much for this information, it worked flawlessly to get rid of the error and I’m back in the air!
Glad it helped!
Thank you very much. I flew my drone over to a pad about 300yds away, landed, then it would not take off again, it kept spitting this 180 code out. Anyway I appreciate you making it a simple change for me and others who watch.
Excellent!
After a firmware update, I experienced the error code 180. Thanks to your video, I was up and running in 5 minutes. Thank you!
Glad it helped
Thank you for your knowledgeable video. Saved me tons of time and stress.
Thank you so much, you explained everything so clear and precise and I got beck up and running very quickly. Thanks again.
Glad it helped
Clear, concise, and informative video. Thank you so much for helping resolve this issue!!
Glad it helped!
I agree! Thank you! Been struggling for hours trying to figure it out. Awesome content!
Glad it helped!
This worked for me, thank you but one thing that should be mentioned is that my old DJI 4 file on my smart remote was corrupt and so I needed to delete that file first before download the new DJI 4 file. After this it worked perfectly once again. Thanks again Dray.
Glad it helped
Thanks a lot for your help, that's exactly what I needed to get up and flying. Aloha from Maui
Great to hear!
My screen looked a little different but found the section I needed. This worked. Thank you!
Glad it helped!
Thank you for this very detailed video. I love my Mavic Pro 2 despite the newer models and thought maybe dii was phasing them out:).
Worked liked a charm. simple quick precise instructions...Thank you
Glad it helped
You saved me today with this video!! Thanks a lot, and Semper Fi!
Glad it was helpful
Thank you!!! I downloaded an update but wasn't this so I got the 180 error. I have a job coming up and was very nervous about getting this fixed beforehand. I just did a test flight and it's working!
Glad I could help!
Thank you. Perfect answer clearly, logically presented. Well done. BZ.
Brilliant! Absolutely brilliant! Thank you! You got me back in the air!
Thanks! Much appreciated! Who knows how long I would’ve puttered around if you hadn’t put this out there.
Thanks Dray you have no idea how much this helped appreciate it .
I received the Error code 180 after new install for remote ID. I followed your instructions and it is now responding again, thank you!
Good to hear
Great information to share Dray. I always appreciate your professionalism.
Thanks Paul
That worked. Perfectly. Thank you. You would think that DJI support would better publicize how to correct this issue.
Thank you so much Drey ..you really took a great stress out … I followed your instructions and it work perfect 😊 thanks a lot again
Great to hear!
That fixed it! Thanks for being clear and to the point!
Glad it helped!
Thanks so much for your help, I use mine for work, and this became a problem as soon as I updated the firmware. Thanks again.
Glad it helped
What a freaking pain, I hate installing updates and haven't for about 4 years. But today on a dust off after a couple of set backs in life. I brought my baby out again after about a month and noticed again that my sat/hybird maps didn't display. After googling that, found out DJI disabled support for older firmware...so I bit the bullet, and it bit back! Thanks to your video I was finally able to get pass the error 180 and fly again..
I had one issue on the beginning when I scrolled down to the first support my screen would not select any function. I waited about 15 minutes (Cussing) and rebooted and tried again, it then worked and I went through the steps to get the APK installed. rebooted SC. And did a prop start, to message that it didn't know my location. I checked and my location services was indeed on. So went out to get GPS acquired on both aircraft the SC remote....that worked. So Thanks again and yes my maps all work again! One correction to your verbiage @3:53. Once the APK is downloaded (Wifi) to Smart Controller, the install of same has nothing to do with your WiFi speed. That is internal to the Smart Controller. So again thank you, I was flying this morning, updated to get my map, and bricked..your video saved my arse! 😉 Oh and it said that it wouldn't change any settings but lost all of mine for flight and cameras so will have to go through a battery or two to get everything back the way it was...note to all who may read this. 🙂 looks like the Ole' assistant 2 for mavic needs some work!
Sir you are a god sent angel. After searching and searching i came across this video
Thanks Draymond...The firmware update 01.00.0797 on Mavic 2 Pro aircraft was completed but lift off with SC did not work error code 180...after walking thru your tutorial which was easy to follow and downloaded DJIGO4 as mentioned...the lift off was successful. Much appreciated!!!
thanks for the walk-through, this saved me a lot of time!
Glad to hear it!
Many thanks, Dray ... great video explanation ...really was a pain in the butt trying to solve that problem ... why didn't DJI fix the issue??? ... without guys like you, we wouldn't be flying :-( Cheers!
Thanks, glad it was helpful
Hey Dray, thank you so much, very straight forward and concise video...worked like a charm, subscribed....thank you for sharing your knowledge.
Glad it helped & thanks for the sub
Thanks so much, follow your instructions and whala.....that was ll it took...we were looking at a prospect house to buy and brought my drone, only to find out it was not initiate take off...thought it was the RFID issue i kept hearing about but nope, just downloading the app, installing and bingo....again thank you!
Thank you so much...Great video, great instructions. Following your lead I was able to solve my 180 error problem.
Glad it helped
Well done 👍
Thanks so much, totally fixed my 180 error issue!
Glad it helped!
Thank you for making this video! My drone works great now !
Glad it helped!
Dray, You made it so easy thank you so much!!!!❤🇺🇸
Thank you so much for this help!!! I would have been lost.
Glad I could help!
I didn't see the remote ID number in the about section in your video, is that where it is supposed to be? Thanks!
You will need to make sure you have both the RC & drone on, wifi connected, then the RID number will show in the about section.
@@RecoveryoneDrone I have both on, controller connected to WiFi but no remote ID number. Strange. The FAA drone zone site took the remote ID number Input in. I'll call DJI tomorrow. Thanks!
@@RecoveryoneDrone ah I had to go outside, get a gps lock, take off and there it was on my iphone under wifi networks. I use a smart controller. This video got me on the right track, thanks so much.
Very helpful, worked it out quickly as your steps, thanks!
Glad it helped!
Thank you for making this walk through video!
My pleasure!
Ty.. I don’t think I ever had to do that before. Much appreciated
It was a messes roll out that left many looking for answers