Never DO THIS When You Buy a Car | Part 1
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- Опубліковано 25 сер 2024
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Ok at this point, you guys are doing God's work and I can say that cause saving regular working people money is a blessing .Thank you.
God's work? Somebody needs to do it. After all, he can't do it himself if he doesn't exist.
@Luba Fan
Dammit, I cut myself on the edge of your comment and now I’ve got blood on my keyboard. Go touch some grass, bud.
You are out of your mind with this comment because it was an absolute waste of 20 minutes they didn’t explain a mf thing
@@LubaFan aren’t you the edgy one?
Keep these videos coming cause I'm looking into get a new car
Rule # 1 NEVER go car shopping alone! Take someone with you! #2, Take a break to use the bathroom (even if you don't have to) to absorb and clear your head. #3 Step outside with the one who came with you to discuss or to get some fresh air. #4 If you start feeling over loaded with info, see rules 2 and 3. This is just a short list.....
Negative son. #1 rule is: do your homework and know EXACTLY what vehicle you want and what the price of the vehicle is before you even think about going to a dealer. #2: never say you're paying cash and always talk about the OTD price of the vehicle and ignore anything to do with monthly payments, remember the SALESMAN takes care of the car and the FINANCE department takes care of the rest. Sales don't need to know how you'll pay.
🤣 last time I went to a dealership to buy a car the person that was with me did more to help the salesman. Kinda pissed me off because I was so prepared and they sabotaged me so nah, I'm probably not doing that again.
Don't be afraid to walk away, they will be happy to take your money tomorrow if you decide to come back
What helps me is keep looking until you are interested in different cars from different places. That gives me a legitimate alternative when I am not happy with the negotiation. That makes negotiating both less frustrating and easier to walk away from or call out things you dont appreciate or accept.
@@torrel8074 I have walked several times. Gave me pleasure to say when I later took their follow-up telephone calls.
It’s so infuriating to see this…lol. It reminds me how ignorant I used to be, and makes me wonder how much I overpaid through the years. Thank you for what you do! It truly helps! 🙂
This reminds me when I purchased my first car, les just say it puts a capital H on hosed.
I'm there with you as well...
I JUST had this conversation with my mother. lol I’m about to buy a brand new vehicle for the first time in my life & I wanted to make sure I did it right. I told her that I feel so stupid about how naive I was the last couple times I bought a car. I basically did ALL the things that I shouldn’t have done… 😅
Same! Thinking back to the car that I bought years ago and realizing how much I got played! 😆😆
A few takeaways from someone obsessed with watching your videos for the last 2-3 weeks:
1. If she was ordering the car she shouldn't have filled out the credit application
2. She never asked what rate she was approved for or what her base payment was. She also could have come in with her own bank approval
3. She was helping Kimberly do her job for her by coming up with ways the extra products made sense. Kimberly didn't have to try hard with any objections bc there weren't many
4. She never asked what the cost of any of those plans were
5. She never tried to negotiate ANYTHING. Including add ons or MSRP
6. She was asking the dealer what she should do? Don't ask them for financial advice bc they will give you an answer that benefits their agenda
7. Ray and Kimberly really weren't even all that "sleazy" with the sales tactics. And for someone never in this environment before I bet it is a pretty typical experience. She didn't know she could negotiate. Since *when* can someone negotiate *anything* off a menu, which is something so familiar? Burger and fries $10.99, ok! No questions asked.
That is why Finance love menus. Now if this was a special order they would've done a credit report. They aren't going to order a car without credit. If it's just in transit, then that's different and you are right.
@@titansfan2104 that cool. When I sold cars at Audi we would. But it was a different time too. And Audi did custom colors.so if someone wanted Purple with Blue seats they could. And it would sit on the lot forever if they couldn't buy
@@h0sti1e17 That's not true. I ordered a m340 in February and didn't do a credit check. Granted. They essentially laughed when I asked about haggling on prices. 2 dealers said the same thing. Why would they lower the price when its hard getting a vehicle.
Excellent commentary
@@h0sti1e17 that I completely understand because weird colors can cost a dealer.
I used to get up and walk around when they had to go "talk to their boss". Made them nervous as hell thinking I walked out and they would come running to find me. Did it every time and always threw them off.
This is hilarious 😂
I’m doing this today when I go to the dealer 😂
Never, ever, tell a salesperson more than what they need to know. Their job is to utilize information about you as leverage for their benefit.
I love how he stated that they never charge more than MSRP. When I bought my latest car that was the first price they quoted. I told them that I could pay full price anywhere and did not need their dealership. Since I was ordering the vehicle it took all emotion out of the deal and we got down to hard numbers. I already had bank financing so it was to the dealer to beat everything I already had done. These videos helped me negotiate a good price on the vehicle and get the one I wanted.
How much were you able to negotiate? I’m looking to negotiate about 10% off the OTD
@@mharthernandez6325 on a new car 🤣
@@kevs2good133 lol you can still negotiate on a new car? He’s literally shown that in his videos. I also have a friend who works at a Mercedes’ dealership and he told me you still can just not as much as a used car.
@@mharthernandez6325 Yeah, dealerships still have their rebates and kickbacks and salesmen don't want to let someone else get their commission.
In 2016, I accompanied my in-laws to a Hyundai dealership to purchase a new Tucson. I couldn't believe my father-in-law was way more interested in how much the dealer would pay for his trade-in than the price he'd pay the dealer for the new car. Argh!
I made the salesman an offer at 15% off MSRP. When he returned after talking to the sales manager with a counter offer, I said, "No. This is the amount we are prepared to pay for the car. Period. If you don't agree to sell it to us for that amount, we're sorry to have wasted your time."
After one more visit with the sales manager, the salesman returned with a lower counteroffer. I said, "No, and truth be told, my folks are getting kind-of hungry, so while you make that clear to your sales manager we're just gonna go down to Chik-fil-A to grab a bite."
And with that, we got up and headed out the door. No sooner had I helped my in-laws into my car when the sales manager came running out to stop us from leaving: He said, "If you are serious about buying this car at this price, come back after lunch and I'll have the sales agreement drawn up for your in-laws to sign."
As we drove off the lot, my father-in-law said, "I can't believe you did that."
Yes 😀
Nice !
@@gloriapinon6951 how much were you able to negotiate off?
Years ago I was in the process of buying a Mustang. I took my Dad with me to make sure I didn't make any major mistakes. I found a car that I liked at a dealer in San Jose and we started "haggling" about the price. He had to "check" with his sales manager on every little thing. FInally, it came down to $50 difference. My Dad told me if he doesn't concede the $50 we're leaving. Well, we left. That same night we went to the Ford dealership in Los Gatos; walked in, made the deal at my price and I went home with a new car. Best part about the whole thing was the next day the original salesman from the SJ dealership called and said I could "have the car". My response was--sorry, you're too late, I bought my Mustang last night.
Have learned a lot of watching your videos; am now in the process of trying to buy a new car after having my "old" one for 22 years and 200k miles on the odometer. Now, I'm taking my husband with me as moral support.
Ray: "The customer is so nice. She has no clue what's going on."
Kimberly: "Execllent."
When a car salesperson says, I am here to help you ! RUN
😹😹😹
Same goes for the government
They may not even be there at all, lie about that too
Omg I learned so much from these role playing videos, I’m actually excited to go out and test the correct techniques and see what deal I can get myself. I was a girl who had no idea of what to ask and would just test drive, but now I feel more ready. As a girl who knew nothing about buying cars I feel empowered and ready to help me, family and friends not get taken advantage of. Excited to be that person to them, that I needed when buying a car.
The first 7 to 8 minutes, she just walked into a free colonoscopy ! The car salesperson is just manipulating and appealing to her emotions. Great examples. You guys are the best consumer advocates ❤❤❤❤❤❤❤❤
This was me before I started watching YAA! This is a perfect example of how you get talked into a purchase at any car dealership. It's just too easy to get swindled if you're not paying close attention.
You spend so long at a dealership that you're exhausted and just want to get out of there with a new car and keys in hand before you leave. They know that and take advantage of it, especially if they see you're a first-time buyer. I love seeing these roles played out as it happens. This video will save consumers from making the same mistakes and provide them with more confidence. Thanks YAA!
I agree about stretching it out over hours. I swear, next time I’m taking a big old timer. I’ll tell them I’m leaving in 1 hour, with or without a car.
Ppl never talk about the ones who can’t come in with a pre approval from a credit union either when it comes to buying cars some have to go through dealers and their banks for the best terms & rates
Another helpful video! It is amazing how much manipulation that goes on even though they seem like they really want to help you out.
EXACTLY! makes my blood boil ughhhh
This is what I'm trying to make my wife understand. NEVER GIVE THEM AN IDEA OF WHAT YOU WANT YOUR PAYMENT TO BE! You just wanna know their price, their rate. If you say $600/month and they could get you $550 per month...do you think they are giving you $550/mo? NO! They are coming back saying they got you close to the $600 you wanted...$611 is best they can do, I mean "what's $11 really"?
Don't talk about monthly payments until you get the out- the- door price.
💯💯💯
Actually it’s the rate that brings the payment down and the choice of banks they use.They work with 10s of financial services all give different rates but guess what you never get to see. On less you find the rate yourself.
Bless her heart! She looks so nervous but she was so natural as well. More relatable!
Thanks massively for these raw, realistic portrayals of car buying procedures. The real conversation approach helps to show what to look out for as red flags and how to find something that you're actually happy with, not just the dealership.
If I can make a really big feedback request with these videos: please pause and interject on exact points of these conversations and point out what is happening, why it is good/bad, and what to do in these situations. You get these really nice inklings of red flag moments in these videos when a rep says "let's get you to sign the paperwork for finance check here", but to someone who hasn't financed before, it would be really helpful if the video paused and you interjected a quick blurb on why doing this impulsively is a bad idea. Same thing for any other points in these videos, of which there are a ton.
Either that, or a sector at the end when you just recap the interaction and pinpoint the specific parts that are crucial to talk about them. I do honestly think interjecting in the moment is more likely to leave a lasting memory, so that when a similar phrase gets uttered by a salesman at the actual lot, your brain can click on and pull up your point on what to watch out for. Either way, the raw scenarios are beyond fantastic and much better than just bullet point how-to scripts alone, but I think these videos can absolutely solidify a sense of comfort if we had those interjections.
Thanks again!
I agree.
Agree! Hope your comment is taken into consideration
So when I went to buy out my lease, this was about 3/4 years ago, I went into the finance office and as the manager did the paperwork I saw the price increase a little at a time. I told the guy, “hey why is the price going up when you’re not even adding anything to the paperwork nor are we negotiating price.” He looked at me all shocked and replied,” really? What was it at?” I told him the price and he did something to the calculations and brought it back down again. But it happened 2/3 times and I called him out on that. Is that a normal thing that happens to others or was this guy just super sleazy? And didn’t think I would notice?
Settling on the price of the vehicle is always the first thing to do before the conversation goes anywhere else. Walk out if they give you a significantly higher monthly payment than they initially quoted you.
Zack - great to see you have a social life. With all the great work you and your Dad do, I didn’t expect to see you had time for anything else (definitely respect the good work and apparent personal life balance).
I really like the interaction scenario between salesman and buyer but wish it went a bit further by including how to respond to questions all salesmen always ask when you first come in; do you have a trade in (yes, but when that should be brought up), will you be financing, do you have a down payment/how much--exactly how much information to tell the salesman prior to getting the OTD price. Any why do they want to know if car will be in a garage?
Thank you! This is definitely a video series that EVERYONE should watch (unless you have too much money and just don’t care, which in that case, give me some.)
Great videos. Here is what I say to myself when I shop for ANYTHING. I don't have to buy today and I can survive without THIS item. My wife of 66 yrs. does the food shopping because she can't live on rice and beans as long as I can. I'm not wealthy but I do own outright 2 houses,3 boats,and 3 cars. It works.
We have all heard these lines you learn from every car you buy… never been more mad in my life than to find out my 35k car didn’t have floor mats haha
This is so good and spot on that it was making me physically uncomfortable to watch. I kept talking to the screen like I was watching a horror movie, "don't do it girl, it's a trap!"
I think most people can handle the salesperson, but the finance manager is a whole other beast, and Kimberly did a great job representing how they try to sell you on these back-end products.
I saw nothing wrong with the video until I read the comments. This is perfect for me as I would have acted just like her and did not think it was a problem. Although I never would’ve agreed to pay near that much I still wanted all of those features so I am glad that I watched this all the way through.. I am now ready to start negotiating! As I do not need a car right now, but I want to shop while I don’t need one😁 I learned in one of your previous videos. Thank you for all you do guys!
I knew someone who tried selling cars, and for him, he quit. He said that he didn't have the heart for ripping people off. Never trust politicians or car salesmen.
This is why I absolutely hate stepping into an auto dealership. I usually buy private party or go through fleet sales.
My Blood boils cause I went through this , these people just add everything in your loan with out even asking you ... ugh these people are snakes
I love this channel because it certainly arms folks with the right info. It also exposes a lot of the tactics used at dealerships.
The more I watch them, though, the more I’m likely to just go directly with Tesla, order online, and never have to talk to anyone. I prefer limited options and just completely avoiding all this garbage.
I hate to say it but, in the future, there will really be a lot of sales folks out of work because of stuff exactly like this.
OMG I feel so betrayed at the 12:50 mark lol. But nice to get a reality check as I continue to educate myself on the buying a car process! Thanks a lot for this video.
I felt like saying no to everything.
Kimberly and Ray were SMOOTH with it! I see how customers walk away without questioning much.
Ray is so good. Such a seasoned salesman in terms of selling a vehicle. He took control of the entire conversation.
Great video guys! As the questions were being asked by Ray and Kimberly I was thinking to myself, "Don't answer that...you don't need that,,,Don't sign that....", over and over...
I've been watching for a little while and started noticing the gotcha moments and the don't say that lines . Very good job this is a highly valuable education .
I def want to see more videos like this showing what happens behind the deal and at the deal. It gives more angles to be a more informed buyer. I’m a huge car guy and know my way around negotiating but didn’t know how they market and angle those packages now. I’ve been offered some at buying my wife’s car but the prices were insane and even the dealer couldn’t ask me with a straight face lol
Yeah, I want a video of the salesman going over to the sleazy bullpen for the price.
I would love to have you guys in my pocket when i go to purchase my next vehicle. I get sooo intimidared by those dealership guys.
I'm glad that I found this channel. This was me getting my first car.
If you are going to buy a Subaru, donate $500 to ASPCA, submit that to Subaru of America, and they will get you any car at invoice.
No shit ? That makes me want to buy a Subaru just to support them, that is so awesome.
It is true. I just checked it out on the ASPCA website and Brave AI. The catch is that you have to already be a member of ASPCA 6 months prior to contacting the dealer. Apparently there are other orgs you can join beside ASPCA to take advantage of the program. It's called the "Subaru VIP Program".
I ALWAYS go with my own bank approval. They hate customers like me. I have a price in my head and I don't pay a penny over msrp
If you pay MSRP you're a sucker
@@markk364😂
Years of doing my homework with channels like yours and others for a couple years preparing to finally buy a new car once the market got better and just got a great deal on a new mazda with 2.9% interest. Had an amazing dealer and steered away from guys like this. Played my cards right and now I'm happily driving my first ever brand new car!!
As a women in the past I have been treated pretty bad trying to buy a car by myself. And also not taken seriously! Going to watch these videos clear through and through! I am need of buying a used car during the worst times!
Same boat, they treat women like they are idiots , it’s intimating and makes you not want to buy a car.
Regardless of gender… this is why to go car shopping with 2+ people. Unless you’re a knucklehead like me. I don’t hesitate to walk away within 5 minutes if need be.
These role plays are excellent! Thank you !
You guys are a true blessing. I bought my first car last year and lost so much money. It’s truly sad how much these people prey and take advantage of young adults trying to make something of themselves. Next time I’ll be able to make a much better decision and save some money
Down the road…outtakes n bloopers please.
Assuming y’all made any. 😜😛
This is all too painful to watch. The only thing protecting these stealerships now are the antiquated state franchise laws. I seriously hope those laws change over time, they get an the way between manufacturers and consumers. I'm all in favor of the direct sales model such as the one Tesla has
This is a GREAT video for a lot of people. You guys ROCK!!!! Keep up the good work guys!!
Could you do commentary on the video to include what questions and comments Laura should have had along the process?
Stay tuned for part two and three :-)
OMG 😮 I my anxiety went through the roof just watching this. Why? Because I have to purchase a vehicle by the end of the year and I don't have anyone to go with me 🤯. It's so overwhelming.
Did u end up going?
I’m learning so I’m prepared for when I go to get mine😂
@@Ssunisstarr 😬 Girrrrrl no! Every time I get the nerve to actually go to a stealership I throw up in my mouth a little 🫣. I have been stalking their websites so I at least have it narrowed down to the two options I want. Best wishes for you when you go get yours!
Wow! I can attest that I've been running through with all these tactics. I like how you went over the pushback you can give back to the car salesmen.
Probably one of the most entertaining and education videos I’ve seen since subbing to you guys channel and I’m only 13:32 mins in 😂. And Laura did exceptionally well 👍🏽
The dealership people should be ashamed of themselves. Laura could be the age of the manager's granddaughter. No conscience there.
Man and to think this goes on every day.
With pregnant women, the disabled, and veterans too! Evil.
My favorite line, "Laura, who you just met, yeah, sweetheart, has no clue what is going on. OH, Excellent!" I wonder how many times a day this exact conversation happens at car dealerships.
"Laura, she is a sweetheart, has no clue what's going on"
"oh, excellent"
back with customer: "allright, Laura, now it's the time...this is called a menu" 😂
I love customers like this. Lay downs in the showroom and the box.
1. Child-diddlers
2. Personal injury attorneys
3. Car salesmen
#parasites
Wow it’s sad because I was her when I got my last car. Wish I had seen your videos sooner. ❤️ thank you
🤣 nice slight of hand crossing out the lower deposit down and writing in the 6600 in its place. Now as a certified Ceramic installer it really drives me nuts when dealer sell some crap Amazon product to "protect their investment". And the clear coat does have to meet a specific standard. But, love the video and I'm waiting to see the next 2.👍
"The keys are on some fish's nose right now"💁🏼♀️😂😂😂
Part 2 is LIVE NOW: ua-cam.com/video/UO5xG1Wug4s/v-deo.html
Thank you Laura for being a part of this 3 video series! 👉 instagram.com/coachlaura_/
Thanks for having me, I learned SO much!
Laura, you did great and I’m glad that Zach finally introduced you!
Love the bit, where they are talking behind her back, nice acting people. Basically that is why you shop around for finance.
Wow Zach is a lucky man to have you Laura.
When are part 2 and 3 dropping? I might be at the car dealership tomorrow so looking for some info.
$6600 down and $500 month? Hope she has a really good paying job!
PLEASE READ THIS: Never buy a car when you desperately need one. I had an old golf that kept breaking. Went to Hyundai for their warranty. 5 hours later, exhausted, hungry and wanting to go home, I didn't pay too much attention to the terms. Later realized I overpaid by a lot, like 15g. Being emotional will get you really screwed. The finance managers will purposely add a bunch of stuff you didn't ask for, so take 5 minutes to review the itemized bill of sale before signing. Actually, take longer and make sure you approve every single item. Extended warranties, GAP, Appearance protection, accessories are over-priced and won't help add value when you trade in. You can get GAP from your insurance for about $20.These videos are an eye opener.
Why you guys do not have more subs is mind boggling. Especially in this time and age of trying to purchase a brand new vehicle. I am just glad this channel popped up on my feed. It was the "5 Things that Makes Dealerships Mad".
Crazy scary how accurate this is.
Pretty excited to see the next video. Looking forward to Ray and Kimberly's face cracking once Laura is coached up. lol
I don't know how people can do this for a living and look at themselves in a mirror every day. Do they convince themselves it's OK because it's a business?
@@EpicDrew15 I get that. But those that make a career out of swindling hard working people who just need transportation. Trying to milk them for every dollar. Especially people who can barely even afford a car to begin with. The dealers know what they're doing and don't even try to be good people about it. I'm glad this channel exists to inform people who are able to spent the time getting educated and not about to lose their job because they don't have transportation.
Good old “nothing over MSRP” MSRP = $33k out the door $47k+…. 🤦🏻♂️. I like the series idea but I do think you should have concluded the sales pitch in the video and explained what actually happen.
I would probably walk away when the name of the dealer is Gotcha Motors. Lol. But then again, with Ray being the manager, how could you not buy a car there? Great video.
How could you NOT trust Ray ??? He is such a nice guy! All the staff at Gotcha Motors just wants you to have a great deal! (In reality not, just acting like they do!)
It's so sad that this is how dealers go about "helping" car buyers. Buying a car should be as easy as buying a TV or game console.
Ray totally bamboozled her with the payment options and loan term. All to his advantage.
This channel is god send. They giving you the info RAW the way it is. Please follow their videos and knowledge… they can save you a fortune from those dirty stealerships!
Wow I need you guys to do a play by play on this PLEASE!! Complete with your ESPN headsets!!
Yep and this is how the get you. When I buy a new car I already know what specific options I want and there is nothing the dealership can do to change my mind. The extended warranty I will get through my car insurance. Tire and paint protection I will pass
Bought a car last month, did my own math before I went in. I knew putting down xx$ on a xxx$ car would leave me a $300-325 payment for 42-46 months.
Course they played with all the numbers, tried to load in a bunch of crap extras and hide it by switching the loan from 48 to 72 months without saying anything. He just hoped I would sign after seeing $302 per month in big numbers. Paint protection, interior stain protection, road side assistance, extra warranty, etc.....Must have been about $5000 worth of useless junk, plus extending loan 2 years would have added on a bunch of interest.
Told him no way, take it all off and do it for 48 months like I asked. Right away he said they could take $1000 off the warranty, so that just shows you how much profit they make off selling you this, they can cut $1000 off and still make money. This should all be illegal. After him wasting 30 minutes of our time playing with numbers trying to hide oversells we finally walked out with $292 for 48 months at 1.9%, just where I expected it to be.
How to pull the wool over your eyes, aka; bamboozle, beguile, bluff, buffalo, burn, catch, con, cozen, deceive, delude, dupe, fake out, fool, gaff, gammon, gull, have, have on [chiefly British], hoax, hoodwink, hornswoggle, humbug, juggle, misguide, misinform, mislead, snooker, snow, spoof, string along, sucker, suck in, take in, trick. Excellent video thank you!
👍 thanks, I learned a few and was going to add bull jargon/bullshit, but buffalo might be same thing😂😂
you guys have the absolute best videos out there. you've saved me thousands.
Was looking at a car last week and asked for an OTD price. Salesman came back with the price sheet and immediately told him to take the $5,000 service plan off before his ass even hit his chair. He was dumbfounded. In the end I wanted to pay $51k out the door and his best was $53. I walked and he’s still texting me to let him know. 😂
OMG!! This video is so helpful. Buying a vehicle is not so easy now. Thank you and I am waiting to see the part 2
Too funny, I am in the market for a Crosstrek and have been watching your videos a lot these past few weeks.
Good luck, keep us updated
"Are you going to get the Tangerine one? I just love that color"😂
@@notanotherusername I’d get an orange one if they offered it 🤣
You guys both have an infectious smile
Thank you Lauren !!!Let's rush and Part 2.
Well done 👍✅ Laura! I've been in that position a few times! VERY accurate depiction of sleazy practice by the dealership!
Awesome video. I can’t wait to hear what the F&I sales pitch will be when I pick my car up, hopefully next month!!
OMG, it helps me a lot. I was supposed to learn this before going to the dealer I'm just busy looking at the car but I'm too late to fix it. I already got a car but not sure I have a good deal. I do the same things as this video. thank you for your video that shows reality!
Had a customer similar to this over the weekend. Loved it so much.
F&I has some shady charactors haning around the office.
When i go to a dealership and the salesman pulls out a 4 square. I tell him dont ever disrespect me with the 4 square or I walk out.
lmaoo may i know what the 4 square means?
@@omgshad0w it's like hopscotch with the salesman
Come on Gotcha Motors! I would expect a 50,000 dollar market adjustment, 5000 in add-ons, 2000 dollar friends and family plan, and window etching for 1000!
I cried for her. "Clubbed like a seal" was an apt description.
Probably getting a car in the next 6 or 7 months. I am not looking forward to any of it.
I just got duped on the extended warranty. I paid $3,000 for 50,000 miles. The last time I bought it, it was $1,500 for 100,000 miles. After I left the dealership I thought $3,000 out of pocket covers a lot of work. Unless there is a catastrophic failure with the transmission or engine it was not worth the money.
You can get a refund!
She looked nervous like she was actually in the hot seat while talking to Ray
I feel icky watching this role-play... I need to rinse with a little Steve Richards....
You guys are terrific. Thanks a lot for all the effort on such a valuable content.
These three videos should be part of every Drivers Ed class in High Schools across America.