As a salesperson I want to remind you, not taking 'no' for an answer is our job. And whether it's a soft sell or high pressure, we're good at what we do. Remember though, that you have permission to say 'no.' Many inexperienced buyers don't think about this during the purchase process. If something doesn't feel right to you, just say 'no.'
I love watching and yes it is very informative. But damn, all the joking and messing around is just out of control and disturbing. I can see some but come onnnnnn enuf is enuf. I want facts and maybe this and that kidding around but jeez.
@@ronaldcarnevale3424 It's nice Zach loves his dad, but he doesn't need to overdo it with the slavish praise for his acting skills. It made the video much longer than necessary, and it became annoying.
How about we just start walking away from these scumbag dealers? Ray is right about want vs need. Most don’t need a new car, they just want it. As customers we are just as responsible for this mess because we refuse to walk away when the dealer tries to bend us over. Stop buying these overpriced vehicles!
Yes the dealers are all scumbags when they try to make a profit in this market > But the customers are not scumbags when they want to buy a car for under invoice in a normal marker REALLY !
@@Tonyauto1 making a profit is one thing.Price gouging is something else! 3-6k over MSRP! Ie. $10,000 profit per sale plus the add on crap! No way! I can wait.
@@richkaser1228 If that's really the case then a reasonable profit on a $30000.00 Item should be 5% and that's without consideration for overhead advertising and paying a. salesperson. Oh, and don't forget that the holdback goes to cover the floorplan cost
As a salesperson, consumers need to research their dealers better. Buying a car can be your second highest priced purchase. Do some legwork, ask questions, compare, check reviews, call, talk to friends. Do not buy a car without diligent research. Knowing the dealership can be more important than the car you want or need. Don't let limited inventory be the only reason you buy the car you're looking for. You can compromise on features, but not on the dealership you end up working with.
I have a neighbor who is not shy at all and extremely persistent. When we were in high school in the late '60's, one his favorite entertainments on a slow weekend was to go to car dealerships and get test drives, haggle over price, then tell them he'd "think about it." I pay him to buy a car for me from time to time. He gets me better deals than I ever could.
What’s his name? Can I take him with me to the dealership 😢 I’m timid by nature so the mere thought of haggling and going back & forth with someone just stresses me out 😞
Your videos and website helped me talk a dealership down to get your suggested OTD price for a 2022 dodge durango citadel V8. I was also pre-approved by a credit union and had their 2.99% rate in my back pocket. As soon as the saleman said 3.99%, I pulled out my pre-approval paper and the dealership ended up giving me a 2.4% interest rate. I owe yall a couple thousand dollars easy lol. Thanks for doing these videos, they are very informative and helpful!
I would also like to say, if the dealer has installed add ONS, like mudguards, running boards etc, don't pay for those, they put those on you didn't ask for them, simply tell them to take them off and remove the 1200 price adjustment that came with it. They'll remove the add on pricing, but they rarely remove those installed items. Chances are they added these because that particular unit had been there too long and they wanted to dress it up to get it more attention. A five is a five even if it's wearing a new suit lol.
I bought a car yesterday and talked them down the price I wanted thanks to you guys!! Your website was truly helpful too in helping me compare my available options
I’m an RV inspector and people in our association are encountering more and more RV dealers that won’t allow inspectors on their lots. Some customers have walked away and bought at a different dealership. Some have stood firm and the dealer has “made an exception.” One big chain has started offering a comprehensive pre-purchase inspection for about $700 (Talk about the fox guarding the chicken coop. They tell customers that they know their products better than independent inspectors do!) Most dealers are flabbergasted to learn that a good RV inspection will take between 4 and 8 hours depending on the size and complexity of the rig. Two of my personal observations are 1) I’ve only twice inspected a rig with no significant issues - ESPECIALLY new RVs, and 2) When I show up with a box of donuts it leads to a much more cooperative attitude from the service department.
I've been told "the price is the price" before. I've noticed that that price is always considerably more flexible when I shake the salesman's hand, thank him for his time, and ask where the next closest(manufacturer) dealership is. I've yet to make it out the door without some kind of an adjustment, and there's usually some embarassed stammering when I ask how things suddenly got so flexible in the time it took me to turn my back.
Although I agree 100% with your advice, it’s much easier said than done. A lot depends on what you want and how far you’ll go to get it. Especially with inventory where it’s at today (new and used) these scenarios don’t always make sense. If you want a used Raptor, for instance, and there are very few to be had simply walking away or trying to reason with them about future purchase when a dealer says “ the price is the price “ will not work. Most dealers, even in small cities don’t care that you could be a return, long-term customer. They are just happy enough to sell the truck to the next person through the door. It’s extremely short-sighted but so often true. I’ve tried extensively to build a relationship with my local ford dealer but they never budge. Buy all my fords at smaller dealers in the region because of this. Keep up the great content! I enjoy it!
Love Ray's tactful response. Keeping any emotions out of the exchange. A good way to gauge the demeanor of the salesperson, too. If friendly sales rep tries to change subject or fidgets with impatience while Ray responds, that's a cue this salesperson won't accommodate Ray counteroffers. Call it a pass and go to the next dealer, no point insulting him by asking for another sales rep. Or, if first impression of body language on greeting exchange sends mixed signals, abort the plan to sit down with this particular rep by saying just here on leisure day off/weekend driving by dealership. Look around for other sales rep if there are more customers in the showroom to occupy the one tactically rejected, and try again.
To their credit, every dealership I've talked to over the last few months has always answered yes to the question of "Can I take your car to get inspected?" If anyone ever says no, I would;ve walked out right then and there. HOWEVER, the problems happen when you take that inspection report back to the dealership. One dealership told me flat-out that they weren't willing to spend any money on the car regardless of what the mechanic discovered. (This thing turned out to be in such bad shape, the parking brake wouldn't hold it!) Another dealer offered to fix *one* issue, and only because I showed him a picture of me wiping fluid off a leaking rear differential. He wouldn't budge on the price or spend any more than that on repairs, so I walked.
As a salesperson I'm happy you did the right thing. It's important for buyers to know that saying 'no' is okay. Even though you'll be made to feel like shit about it. Trust me, you'll only feel that way until you turn right out of the parking lot.
Excellent advice! Had a used car dealer tell me I had to leave a $1000.00 deposit just to go on a test drive on a 2008 used minivan. Talk about not wanting to sell a vehicle and lose a potential buyer!
They want the deposit so they can justify the price and you will not walk out! Then, they will have "misplaced" your deposit, making you stay there even longer!
Run away, test drives are free. If that happens you have the lowest of the low, and the most desperate sales team in history. Make them famous by telling everyone who they are, and how they are. Turn them in to the dealer licensing bureau as well, it's a phone call, and they'll get a serious warning phone call and or investigation.
Pop is so cool. The takeaway I get is to be prepared and RELAXED and not be fired up. Don't let the dealer/salesperson rule the conversation. Get them off guard with a sweet voice and kindness, and a little BS on top.
You guys are right on the money, I recently experienced that with a dealer. Hopefullywhen I purchase my next car, I won't be taken advantage of. Thanks guys
You live and learn. These videos help so much on what fees you have to pay. I paid dealer prep fee, government fee and certification fee on my last car purchase.
Interesting suggestions. The one thing I would disagree with is what I would call the, 'Wimpy" strategy you suggest. 'I would gladly pay you Tuesday for a hamburger today." Give me a good deal on a car today and I'll buy another one from you in 2030..I think most dealers are going to go for all they can get today, and not worry about the next possible car sale. They figure you might just walk out the door and have a heart attack and never come back, or next time buy the hot new model car from another manufacturer. What if the dealer said, "pay me $2500 over MSRP today and when you buy a new car in 7-8 years I'll take $2500 of the MSRP for you?" Doesn't sound very enticing does it?? t
These scenarios will not work. Salesmen are hard assed, they have heard it all. My opinion is these responses are a waste of time. I always agree with you. Not this time.
The one thing to learn as a car buyer, you have the money, there are lots of car dealers out there...........you don't like the car deal there offering, walk, on to the next one.............its your money.
I recently had a dealership try to add $5k to the price of the car. $1000 doc fee and $4k in miscellaneous (unitemized) add ons. When I said that was too high, the sales manager said then they couldn't do business with me and actually ended negotiations and walked away from the table. I guess because they gave me a $5 Starbucks they thought they could add $5k to the bill. They also prided themselves in being a "Christian" company, which they mentioned multiple times. They did allow me to take the car for a PPI though before all that. I had fully intended to buy the car, which they still haven't sold BTW.
@@clarkkent9080 What check? I didn't buy the car. We didn't get past them presenting me with a ridiculous invoice, me saying no and the sales manager telling me we couldn't do business then ans walking away. Maybe he thought I would beg to buy it IDK. I called an Uber and promptly went to another dealership.
I've been working with a couple of Toyota dealers who keep telling me they can "order me a car". I asked them, "I thought you couldn't order a car from Toyota, you got cars allocated to you?" They each became uneasy and avoided answering. I knew this because of your videos, thanks so much! The craziest thing is they want a $2,000 deposit for a car that sells immediately (on the off chance one lands in the showroom). The wait is 4-6 months, according to them. I don't see why I have to park $2,000 for a car that obviously is not a risk for them to have. Seems like a lot of money that the dealer gets to sit on while we wait for cars. I could see a token deposit, but that much is frustrating!
Check out Central Florida Toyota.I do not work for them and/or car business.For example, Central Florida Toyota wants all Toyota dealerships out of business.And Floridians been buying them.Florida for Subarus are mark ups.Subarus in California dealerships are a lot more flexible.
They have more of a bargaining leverage if they are holding your down payment hostage so they can raise the price when you walk in expecting to pick up the vehicle. Watch them shrug their shoulders when you ask them to sign, to return the down payment (immediately) if they don't sell at the agreed price
My only Toyota dealership here in Alaska Kendall Toyota is marking up all Tacoma, Tundra and 4 Runners $6995 for "Adjusted Regional Pricing" when I tried to talk to them about it, after a test drive and when I mentally made up that I would buy a 2022 4 Runner TRD even at MSRP , they flat out said. We will never come down a penny on it because we don't have to and wont. If you don't want to pay the $6995. They with a straight face wanted $49,995 PLUS title fees for a 4 Runner with NO ACCESSORIES, no steps, racks, brush guard zero nothing zip. straight off the line. And people are buying them all day long.
About 12 years ago I started using a broker to buy my cars. It's so much less stressful, and I've consistently been able to save money. Since brokers buy dozens or even hundreds of cars every year, they have a LOT more leverage with dealers - and there are none of the silly little tricks like adding $200 for Scotchguard, $150 for etching the glass, and charging $300 for paperwork. I just send an email to my broker that lists the car and all the options I want, the broker finds the car, gets a price, sends me an email, and I accept or decline. If I accept, I have the car delivered, do a final pre-purchase inspection, get the keys, pay, and go.
Does this work in 2022? My only experience with car brokers is in Fl. Every employee had been in prison and it was easy to tell. They pulled out after two years.
The price is the price and the door is the door. No inspection so sale. Just bought a new Mustang under MSRP from a dealer/salesman that I have bought many cars from over the past 20 years. They are in it for the long term. The finance guy was awesome. Got me 0% and $500 back for taking the 0%! PLUS no hard sell on the addons. Took 10 minutes in the finance office.
@@GloomToon 2.3 Turbo. My talent runs out about 300HP. It has 310 HP more than enough for me. LOL Also I want to keep my license. More than enough fun for me, AND almost 30mpg, if I drive nice sometimes maybe, doesn't hurt either. I wanted a zippy car with a manual transmission. Keep the silly fast for the younger guys. They had to search for it and get it from another dealer. There were only two in the area, a black one and a red one. I went with black.
Great work, you and your Dad have great chemistry! The information provided by your Dad and you are great and really eye-opening, definitely need to be informed when going to any "stealership" that is for sure!
This EXACT thing happened to me today. I tried it all and this dbag didn't budge. I will be reporting this dealership to multiple organizations including YAA. If this is happening nationwide, I blame the zombies who are buying the cars at asking price. STOP paying so much and do your research. When I told him I don't want any add on products, he put his war face on. So sad. You guys need to educate educate educate. this channel needs 10 million subscribers.
I just bought a new Toyota Highlander XLE in January. I thought the MSRP was reasonable considering a lot of other dealerships in the area were marking their SUVs up $3k to $5k over MSRP. I also got KBB for my trade so overall happy with my deal. In fact, I bought another one for my wife 3 weeks later. I didn’t buy anything in the finance office and was out of the dealership both times in about 1 hour. My time is valuable so haggling over a few hundred bucks didn’t seem worth it to me.
Car salesmen have cause the distrust of car dealerships and salesmen. Don't be intimidated, the door you came in is also the door you can exit if you feel unappreciated.
I've gotten ask to leave dealerships even had a salesperson trying to get through my car window on the lot to hit me 😜. They tried to rip me off and didn't like being called out. I've waited 6 months to get the deal I wanted. I've bought a trade in front of the salesperson before the deal was done because of them low balling😂.
A real likeable guy I work with is able to negotiate amazing deals on big purchases. He even had a city inspector show up at his house and gave him grief about something and he told the guy, "no, this is how we're going to do this" and the inspector acquiesced. The art of the deal, right?
All of the new vehicles I’ve purchased over the last 3 decades has been with me politely making a final out the door offer, leaving my number and saying call me if your still sitting on this vehicle and while I’d like to give YOU my business I’m off to the next dealership to see what they have. I even did that on a truck that I had built to my specs because I couldn’t find what I wanted. This is a very different market but I refuse to pay sticker and certainly never a markup. You have to know the value of what you are looking for, it’s value to you and be willing to walk away.
I actually just had a pretty good dealer buying experience yesterday. I paid asking price for the vehicle because after looking around for months, it was the best deal I had found and I thought it was extremely fair. When you go to the finance office just say no to everything and that you are going to refinance to a lower rate anyway. When they ask further questions just say it’s none of their business. Worked for me and paid the price I want and none of the extras.
Perhaps if you had any brains, you would have heard them out in the finance dept. since they send loans to a banh in much higher volume the rate might be .25 les than your best rate !
@@Tonyauto1 The int. rate for the car purchase was established prior to entering the finance office, they weren’t trying to offer me a better interest rate, they were trying to sell me extras. My wife and I have excellent credit and every time we have purchased a vehicle we have re-financed to a lower rate and gone with a company that also offers gap coverage and a warranty at and excellent cost. So take your comment and stick it up your ass bud
Sure, they can think your winning by giving you a slight discount at the start -- and, I always find the mega hard sell is in the dealers office with extended warranties, and other pricey options is in the sales' office when your signing the papers'.
Being a former GM myself, I understand getting all the profit you can but adding a PMA on top of MSRP is a short term strategy that does not build customer loyalty. It also takes the customer out of the market much longer due to loan to value metrics making the severely upside down.
As a salesperson, I agree. Selling a car at or under MSRP will gain you loyalty. If you're marking up your core inventory, perhaps your dealership is worried about something.
Do dealership really care about cutomer loyalty or is it all about making as much as they can right now? Going forward will that customer be loyal to anything other than the best possible price?
But the thing is, there is NO "shortage" of newer "used" cars! There are thousands of acres of land in the USA where millions of unsold cars are lined up, 2018s, 19s, 20s and 21s, possibly some that are slightly older! If those idiot dealerships would bring those cars back onto their lots, the prices could be and should be, driven way down! Why do they have to lie about a "shortage" of inventory???
I love Ray's approach. I have had good experiences with Ford dealerships being polite and business like. When I used a car for business purposes I leased a car and got a new one every two to three years. Later I could not write off the car and purchased them outright. I remember bringing in a lease car with tires past the wear mark, they said they would slap as set of used tires so I did not pay for new tires. That was a $500 to $600 savings. When I purchased a car it was a custom order at a flat $500 over invoice less any rebates. When I bring my car/truck in for service (at the Ford Dealership) if it is going to take a while they give me a loaner. They wash my car after service. Also, I have gotten competitive rates from Ford Motor Credit and the loan process is quick and efficient. I can not say the same for service on our Jaguar or Dodge Durango.
I hate when they immediately ask what your budget is. How do you dodge that question because it's obviously so leading and it's what they're going to use to take advantage of you. I walked out of three dealerships last weekend. No one wants to negotiate with this market. Also, two I went to had screens attached to their computers that they were putting price and customer info into to look at pricing. How is that negotiating?! I wish the last one I went to that did that to me, who was incredibly patronizing, that I would have spoken up and said, "Is this how you're negotiating cars now, because I can just go home and do this on a computer myself." I'm curious what the response would have been there.
This is Orlando Florida I do not know about the rest of the country but this is what's going on here. A lot of dealers specify that if you don't buy it somebody else will. I have made six offers for a 2017 and 2018 Chevy Camaro V6 6-speed. For $20,000 out the door. Dealer specified to me that we are between 4 to $5,000 apart. My response to them is okay I am in no rush it's a car I want not a car I need. If you change your mind contact me. With the exception of one Camaro every single Camaro that I have looked at on lots of dealers are still there from 3 to 4 months ago. Don't know what your opinion is on that but if any of you got time chime in thanks.
I prefer leasing new and I normally just care about hitting the numbers I want. Monthly payment/term/miles. I don't care about the buyout price or even the markup so long as my numbers are met.
The Dealership that we are talking to said we can not pay for the car in cash, we have to take out a loan and then pay it off when we get the first bill. I call BULL on that one. I have the funds to pay for it without a loan.
I wanted to trade up on my 10 year old pickup with 219k miles. Asked a dealer about 50 miles away to quote me a price on either of two trucks he was advertising with mine as a trade He said he wouldn't give me a quote, I couldn't afford one of his used trucks. I said too bad, I just cashed out a high yield short term investment and have $25k cash, more than asking price for either truck. We were about to move so I was willing to take trade-in value vs sell it myself. Bought a truck 2 months after the move.
I’m new here but do you have any videos geared towards women? Is there anything in specific I need to watch for? I feel like I walk in at a disadvantage, is there any truth to that?
only issue is that this needs to be said to the manager. In all my experiences buying new and used cars, the actual salesperson does nothing really. Its always, let's talk to the manager. I bought my truck that was just traded in, they hadnt even done the inspection or anything to it. I got it for a steal because it needed new brakes and tires and they had no clue if anything else was wrong. Well, nothing was wrong and I got new take off wheels/tires for $500 and put new brakes on for $200. I got $5k off their asking price.
almost every dealer is asking this: "If I would be able to sell you the car for $37,500 are you going to buy it?". what should my reply be? Do I say something like ... "SO IS THIS YOUR FINAL OFFFER?" or answer this: "WHAT IF SPIDERS WERE 10 feet tall?". or what should my answer be to keep lowering the price?
I always know what I am going to pay walking in. I always walk away if I don't get want. It's not a win for me or them most of the time. That's the way it should be in negotiations
Used vehicles will be 995 dealer fee / $445 vehicle pre-delivery fee $285 E- tag filing fee. My question is are these fees liget or is the dealer just trying to get paid. Thank you for your response
This happened to me at a Lexus dealership beginning of February ( it was midweek) when I saw a GX-460 luxury when I happened to drive by it while working and that was and still unheard of as of now, because that specific vehicle is selling like hotcakes and they don’t get to the dealer unless someone already ordered it I believe it came the day before and the customer that ordered couldn’t do business for wherever reason. I finish my shift early that day, called the dealership and talked to a salesperson and told him to get the key in his hand that I will be on my way as soon as possible with my trade in. I went trough the whole ordeal and yes it was like that “ the price is the price because I will sell this vehicle by the end of the day if you don’t buy it”. I am a repeated customer, 2 lexus from same dealer and I talked to the sales manager and he helped me and gave me more for the trade in and I took home one of my dream cars. So yes talk until you can’t talk anymore. Some one came right after me wanting to buy the same vehicle and he would not go and waited a bit to make sure I was really buying the car.
It could possibly be. 😂. The guy that was waiting had his family with him and he ask me to please let him see the interior. I felt bad because they were looking at me like you stole our vehicle. 😬
Great - just great - I’ve had « Celebrate! Celebrate! Dance to the music … » stuck in my head for the last 2 days! Thanks for the earworm, YAA … :) (this earworm was in a previous YAA video, by the way)
This shit is why I will never again buy a car from a "traditional" dealer. I just bought a Tesla...and the price IS the price! EVERYONE pays the same price, no employee discounts, no family discounts, no "specials". PERFECT. I also had bought a Saturn back in the day...same thing. I prefer a "no-haggle" experience.
Need advice on how a Dealership can say the Bank doesn't approve loans of over a 10 year vehicle but my bank already it. Funny how I walked out after the second dealership used that excuse and I told them nope.
I would sure love to see Steve Richards sputtering as he tries to come up with a good response to Ray! Of course, we know if he was invited to role play vs Ray, (an informed consumer) he would decline. His sales tactics he teaches would fail miserably!
I never ever have seen anyone at the counter of a Macy's trying to negotiate the price of a $125.00 Calvin Klien pair of jeans that have an 85% profit! Same thing with a $3800 Samsung refrigerator How come we can't find out the cost to the dealer on Major Appliances?
The best method is not to play nice with these dealership. They want to cheat you on your car deal so you have to be smart and do the best to buy under MSRP and get discounts. Get signed documents and leave bad reviews for crooked Dealerships
At my dealership we are not up pricing our new vehicles. The price really is the price. We are not discounting or up pricing. We are selling at exactly at MSRP.
I was negotiating a price on a used car with a salesman, he kept repeating, "It's market priced". I told him market price is a useless talking point. It doesn't reflect what vehicles are actually selling for. We couldn't agree on a number, he came close but, still no deal.
I remember negotiating for my wife's mini van. I walked out of 3 different dealerships. My daughter was closing the deal on a new Honda and the financing office was try to rip her off and charge her 8 percent on a loan and I told her let's go and we got out tge door and the manager came running out and asked what percentage rate I wanted and I said 2.9 was fair for her. He said you got it.
Thanks for the video! One question about "the price is the price": how do you know if that statement is coming from a genuine no-haggle dealership vs a traditional one where they are just telling you that to let your guard down and prevent you from negotiating?
I don't understand constantly squabbling with a salesman when he makes a statement clike "the price is the price" for example. I would rather walk than deal with that arrogance.
A local Ford dealership wouldn’t let a guy that I know, write a check for an F250. They said that without a trade in, no sale. He even called corporate and they told him that, it was their business and they could run it however they wanted. Unbelievable.
Oh I'm going to use that one but I'm the grandma and 2 of my grandsons both awesome teens are 15. So good grades and respectful behavior Grandma will buy their first cars. Let's build a relationship. I like this approach thanks
I think you have to be saying these things to the right person as well correct? At my local Jeep dealer they are turning over sales guys like every few months it seems. I'm not sure the boots on the ground sales guy really cares about customer loyalty and the long-term. If you get these responses from a on the floor sales guy, is it better to ask to speak to the lead sales manager or general manager?
I want to know the trick for the dealer to give me a number without having to run my credit. In California they always say need credit to give you monthly payment but im not asking for monthly based on credit i do my math from otd price
I went to Toyota yesterday and the lady never gave me an out the door price so I didn’t give her a down payment or monthly payment range. Then she told me that warranty would make the car 9k more out the door without telling me an actual price. She wanted to get see if I got a proved and I said no I don’t need to get approved and she said what you mean. And I said I don’t need to get approved cuz I’m not buying anything. You’re not giving me a price at all so how am I supposed to know how much I’m getting approved for? So I got up and left These dealerships are crazy. She hit me with “help me out here” I responded “I can’t help you if you’re not willing to help me” Never going back to that dealership again that’s forsure
I DON'T "get" a market conditions markup. In fact, GM sent letters to dealers warning them if they are marking their cars up from MSRP they risk having their dealership taken away. These kinds of markups are not sanctioned by GM, and probably other manufacturers too. Do not buy a car that has a temporary market upcharge. Go to a different dealer, an ethical one.
What don't you get? These dealers have extremely limited inventory, especially on new vehicles. So when they get a new vehicle they feel like they need to mark it up to account for the limited inventory. Pretty simple. I see 'market condition' pricing most often at larger dealers who are used to heavy volumes. The more rural you get it seems to get better. We have bought two Jeep Wrangler 4XE's this year and had to go 150+ miles from home each time to find the right deal on trade-in and get below MSRP.
Nah , dealers know these games as well , just be loyal to a dealership I even talked my way down 2% from msrp at Porsche dealership for the very rare 2022 911 Targa
Unfortunately, most car buyers don't actually go to buy a car unless and until they really really are in NEED of a car, and quickly--for example, their existing car got totaled, one of their children gets to driving age and needs a car for college or work, etc. And most people, with jobs and busy lives, simply don't have the time to spend haggling too much with dealers. So if your car got totaled and you NEED another one RIGHT NOW to get to and from work, whacha gonna do?
If they told me I couldn't do an inspecction on the car I'd probably be inclined to tell that that makes me feel like there's something to hide about the car LOL.
I had quite the experience leasing a 2022 Bronco Sport last week using A-plan and how much they were trying to screw me on my high mileage trade. 2 things that really stick out are the pricing sheet they sat down in front of me in the beginning of the negotiation showing a $995 leather protection package, and they kept saying how the only people that would be able to buy my high mileage trade-in would be a cash buyer which was a bunch of crap.
I've never come across a sticker price where that's what I ended up paying..I always looked at the sticker price as a suggestion, or starting point but never what I was gonna pay
I love your videos, and will have to use some of these lines when I go into my local Hyundai dealership to attempt to erode some of the $5K markup they have on Ioniq 5s.Thanks so much!
I don’t know about that most of his car salesman work one car dealership today and another one tomorrow. They can care less what you’re going to buy from them in the future or what your going to by for your kids!
I hate trying to buy a new Toyota. They have add-ons I don't want, don't need but they are on the sticker from Toyota, not the dealership: Toyoguard wax job for $699, clear film on the hood for $619, $409 for all weather mats, $73 for phone patch cords! That's $1800 for things I don't need and sure as heck don't want to pay for. And then, the dealer has their own add-on sticker for $1600 for lifetime oil changes and engine warranty. Now, that has some value IF you keep the car for a long time. So there's $3400 I wasn't expecting to have to pay. Oh, don't forget another $800 or so for "the girls in the back office to handle the paperwork" (doc fee).
I went to three different dealers (ford, Toyota and Nissan) and all three came up either the exact phrase; “What is it going to take to buy the car”, I got up, turned and left. I found it to be offensive and intrusive to my wallet.
All this may have worked a couple of years back, now with the shortage, new cars selling like hot cakes and the dealer is not afraid to push back if its not in his term
Entertaining…but two of them are answered with variations of "the business I can bring you in the future," an approach that doesn’t work too well when you're a senior who is likely buying your last car, and whose children are grown and either have their own cars already or are live in an urban area and have zero interest in car ownership.
these examples are good if you are local buying local. If you are out of state or a 3 or 4 hour drive from the dealer, the making more money off me with service etc is not applicable. What would some examples of long distance purchasing especially on this mark up issue...
I like this video very much. I wish the son kept it equally intense to give us the maximum benefit. Cutting the father’s line of thought or point of attack so many times somehow diminishes the overall impact
With the Ford Lightning with dealers requiring huge non refundable deposits and even getting the eye from Ford themselves. All of 2022 and probably 2023 production is spoken for by reservations. And you had to put a dealer on your reservation. If said dealer starts yanking your chain what then. How do you go about moving your reservation to another dealer. There is 5 deals all withing close driving distance. To me it would make sense if dealers all sold for exact same price. Like Walmart..
Im hearing alot 'the used car market doesnt allow discounts anymore the markets changed and also we cant discount one person as it discriminates others'
just remember, if things start to go wrong in price negotiations, the door you entered the dealer, will also let you exit the dealer.
Helps if he has vehicles in stock.
Dealerships could care less if you walk right now.
As a salesperson I want to remind you, not taking 'no' for an answer is our job. And whether it's a soft sell or high pressure, we're good at what we do. Remember though, that you have permission to say 'no.' Many inexperienced buyers don't think about this during the purchase process. If something doesn't feel right to you, just say 'no.'
And it feels great to stand up and leave them with blank stares
Unless you give them your keys. lmao!
Zach, I've watched this over and over, I can't get enough of Pop's acting. It's so natural. Dangerous man in a negotiation right there.
I love watching and yes it is very informative. But damn, all the joking and messing around is just out of control and disturbing. I can see some but come onnnnnn enuf is enuf. I want facts and maybe this and that kidding around but jeez.
@@ronaldcarnevale3424 It's nice Zach loves his dad, but he doesn't need to overdo it with the slavish praise for his acting skills. It made the video much longer than necessary, and it became annoying.
How about we just start walking away from these scumbag dealers? Ray is right about want vs need. Most don’t need a new car, they just want it. As customers we are just as responsible for this mess because we refuse to walk away when the dealer tries to bend us over. Stop buying these overpriced vehicles!
Yes the dealers are all scumbags when they try to make a profit in this market > But the customers are not scumbags when they want to buy a car for under invoice in a normal marker REALLY !
@@Tonyauto1 making a profit is one thing.Price gouging is something else! 3-6k over MSRP! Ie. $10,000 profit per sale plus the add on crap! No way! I can wait.
@@richkaser1228 If that's really the case then a reasonable profit on a $30000.00 Item should be 5% and that's without consideration for overhead advertising and paying a. salesperson. Oh, and don't forget that the holdback goes to cover the floorplan cost
@@Tonyauto1 Please, profits are at record levels.
As a salesperson, consumers need to research their dealers better. Buying a car can be your second highest priced purchase. Do some legwork, ask questions, compare, check reviews, call, talk to friends. Do not buy a car without diligent research. Knowing the dealership can be more important than the car you want or need. Don't let limited inventory be the only reason you buy the car you're looking for. You can compromise on features, but not on the dealership you end up working with.
I have a neighbor who is not shy at all and extremely persistent. When we were in high school in the late '60's, one his favorite entertainments on a slow weekend was to go to car dealerships and get test drives, haggle over price, then tell them he'd "think about it." I pay him to buy a car for me from time to time. He gets me better deals than I ever could.
What’s his name? Can I take him with me to the dealership 😢 I’m timid by nature so the mere thought of haggling and going back & forth with someone just stresses me out 😞
Your videos and website helped me talk a dealership down to get your suggested OTD price for a 2022 dodge durango citadel V8. I was also pre-approved by a credit union and had their 2.99% rate in my back pocket. As soon as the saleman said 3.99%, I pulled out my pre-approval paper and the dealership ended up giving me a 2.4% interest rate. I owe yall a couple thousand dollars easy lol. Thanks for doing these videos, they are very informative and helpful!
I would also like to say, if the dealer has installed add ONS, like mudguards, running boards etc, don't pay for those, they put those on you didn't ask for them, simply tell them to take them off and remove the 1200 price adjustment that came with it. They'll remove the add on pricing, but they rarely remove those installed items. Chances are they added these because that particular unit had been there too long and they wanted to dress it up to get it more attention. A five is a five even if it's wearing a new suit lol.
Zack, you are so lucky to have such a dear dad as you have.
I never met my dad. How I wish I had a dad like yours.
I bought a car yesterday and talked them down the price I wanted thanks to you guys!! Your website was truly helpful too in helping me compare my available options
What vehicle did you get if you don't mind me asking?...and were you able to take them down 3 to 4 thousand less?
I’m an RV inspector and people in our association are encountering more and more RV dealers that won’t allow inspectors on their lots. Some customers have walked away and bought at a different dealership. Some have stood firm and the dealer has “made an exception.” One big chain has started offering a comprehensive pre-purchase inspection for about $700 (Talk about the fox guarding the chicken coop. They tell customers that they know their products better than independent inspectors do!) Most dealers are flabbergasted to learn that a good RV inspection will take between 4 and 8 hours depending on the size and complexity of the rig. Two of my personal observations are 1) I’ve only twice inspected a rig with no significant issues - ESPECIALLY new RVs, and 2) When I show up with a box of donuts it leads to a much more cooperative attitude from the service department.
Zack has such a sweet smile! Luv it when Pops one-ups Zack on role playing...
I've been told "the price is the price" before. I've noticed that that price is always considerably more flexible when I shake the salesman's hand, thank him for his time, and ask where the next closest(manufacturer) dealership is. I've yet to make it out the door without some kind of an adjustment, and there's usually some embarassed stammering when I ask how things suddenly got so flexible in the time it took me to turn my back.
These are gem conversations. I've already bought a car but I still stay to listen to your dad talking. Keep up the good work.
Although I agree 100% with your advice, it’s much easier said than done. A lot depends on what you want and how far you’ll go to get it. Especially with inventory where it’s at today (new and used) these scenarios don’t always make sense. If you want a used Raptor, for instance, and there are very few to be had simply walking away or trying to reason with them about future purchase when a dealer says “ the price is the price “ will not work. Most dealers, even in small cities don’t care that you could be a return, long-term customer. They are just happy enough to sell the truck to the next person through the door. It’s extremely short-sighted but so often true. I’ve tried extensively to build a relationship with my local ford dealer but they never budge. Buy all my fords at smaller dealers in the region because of this. Keep up the great content! I enjoy it!
I would agreed, you’ll be lucky if you even pay msrp at this point in time.
Love Ray's tactful response. Keeping any emotions out of the exchange. A good way to gauge the demeanor of the salesperson, too. If friendly sales rep tries to change subject or fidgets with impatience while Ray responds, that's a cue this salesperson won't accommodate Ray counteroffers. Call it a pass and go to the next dealer, no point insulting him by asking for another sales rep.
Or, if first impression of body language on greeting exchange sends mixed signals, abort the plan to sit down with this particular rep by saying just here on leisure day off/weekend driving by dealership. Look around for other sales rep if there are more customers in the showroom to occupy the one tactically rejected, and try again.
To their credit, every dealership I've talked to over the last few months has always answered yes to the question of "Can I take your car to get inspected?" If anyone ever says no, I would;ve walked out right then and there.
HOWEVER, the problems happen when you take that inspection report back to the dealership. One dealership told me flat-out that they weren't willing to spend any money on the car regardless of what the mechanic discovered. (This thing turned out to be in such bad shape, the parking brake wouldn't hold it!) Another dealer offered to fix *one* issue, and only because I showed him a picture of me wiping fluid off a leaking rear differential. He wouldn't budge on the price or spend any more than that on repairs, so I walked.
As a salesperson I'm happy you did the right thing. It's important for buyers to know that saying 'no' is okay. Even though you'll be made to feel like shit about it. Trust me, you'll only feel that way until you turn right out of the parking lot.
You guys could set up a company that customers could hire professionals that could walk in the dealership with the customer to get them a better deal.
I would do this in a fat min! Car buying lawyers!🤣
Excellent advice! Had a used car dealer tell me I had to leave a $1000.00 deposit just to go on a test drive on a 2008 used minivan. Talk about not wanting to sell a vehicle and lose a potential buyer!
Wtf, a deposit to test drive a car?
$1,000 “deposit” that should be the full price for an 08 minivan!!
They want the deposit so they can justify the price and you will not walk out!
Then, they will have "misplaced" your deposit, making you stay there even longer!
Run away, test drives are free. If that happens you have the lowest of the low, and the most desperate sales team in history. Make them famous by telling everyone who they are, and how they are. Turn them in to the dealer licensing bureau as well, it's a phone call, and they'll get a serious warning phone call and or investigation.
They knew you were a roach and couldn't buy anyway ..
Pop is so cool. The takeaway I get is to be prepared and RELAXED and not be fired up. Don't let the dealer/salesperson rule the conversation. Get them off guard with a sweet voice and kindness, and a little BS on top.
You guys are right on the money, I recently experienced that with a dealer. Hopefullywhen I purchase my next car, I won't be taken advantage of. Thanks guys
You live and learn. These videos help so much on what fees you have to pay. I paid dealer prep fee, government fee and certification fee on my last car purchase.
Interesting suggestions. The one thing I would disagree with is what I would call the, 'Wimpy" strategy you suggest. 'I would gladly pay you Tuesday for a hamburger today." Give me a good deal on a car today and I'll buy another one from you in 2030..I think most dealers are going to go for all they can get today, and not worry about the next possible car sale. They figure you might just walk out the door and have a heart attack and never come back, or next time buy the hot new model car from another manufacturer. What if the dealer said, "pay me $2500 over MSRP today and when you buy a new car in 7-8 years I'll take $2500 of the MSRP for you?" Doesn't sound very enticing does it??
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These scenarios will not work. Salesmen are hard assed, they have heard it all. My opinion is these responses are a waste of time. I always agree with you. Not this time.
I wish I could bring Ray with me to a dealer. I would walk in with so much swagger
I'd walk in with confidence. "Swagger" just makes a person look like an idiotically overconfident creep that nobody wants to deal with.
Me toooo! I'm trying to buy the Toyota Crown and 1 dealership is giving me bs but it cool I I got 3 others lined up
The one thing to learn as a car buyer, you have the money, there are lots of car dealers out there...........you don't like the car deal there offering, walk, on to the next one.............its your money.
I’m not even shopping for a care but these guys are entertaining!
I recently had a dealership try to add $5k to the price of the car. $1000 doc fee and $4k in miscellaneous (unitemized) add ons. When I said that was too high, the sales manager said then they couldn't do business with me and actually ended negotiations and walked away from the table. I guess because they gave me a $5 Starbucks they thought they could add $5k to the bill. They also prided themselves in being a "Christian" company, which they mentioned multiple times. They did allow me to take the car for a PPI though before all that. I had fully intended to buy the car, which they still haven't sold BTW.
Christian is code word for bend over.
If they mention Christian you should have known you were going to go for a ride and they would most likely be morally inept
@@koreyg8552 I totally agree and they were.
@@clarkkent9080 What check? I didn't buy the car. We didn't get past them presenting me with a ridiculous invoice, me saying no and the sales manager telling me we couldn't do business then ans walking away. Maybe he thought I would beg to buy it IDK. I called an Uber and promptly went to another dealership.
I've been working with a couple of Toyota dealers who keep telling me they can "order me a car". I asked them, "I thought you couldn't order a car from Toyota, you got cars allocated to you?" They each became uneasy and avoided answering. I knew this because of your videos, thanks so much!
The craziest thing is they want a $2,000 deposit for a car that sells immediately (on the off chance one lands in the showroom). The wait is 4-6 months, according to them. I don't see why I have to park $2,000 for a car that obviously is not a risk for them to have. Seems like a lot of money that the dealer gets to sit on while we wait for cars. I could see a token deposit, but that much is frustrating!
Check out Central Florida Toyota.I do not work for them and/or car business.For example, Central Florida Toyota wants all Toyota dealerships out of business.And Floridians been buying them.Florida for Subarus are mark ups.Subarus in California dealerships are a lot more flexible.
They have more of a bargaining leverage if they are holding your down payment hostage so they can raise the price when you walk in expecting to pick up the vehicle. Watch them shrug their shoulders when you ask them to sign, to return the down payment (immediately) if they don't sell at the agreed price
My only Toyota dealership here in Alaska Kendall Toyota is marking up all Tacoma, Tundra and 4 Runners $6995 for "Adjusted Regional Pricing" when I tried to talk to them about it, after a test drive and when I mentally made up that I would buy a 2022 4 Runner TRD even at MSRP , they flat out said. We will never come down a penny on it because we don't have to and wont. If you don't want to pay the $6995. They with a straight face wanted $49,995 PLUS title fees for a 4 Runner with NO ACCESSORIES, no steps, racks, brush guard zero nothing zip. straight off the line. And people are buying them all day long.
Playing with deposits on the stock market and cypto
@@PolishX Why would they give you a discount if people are paying what they are asking ?
About 12 years ago I started using a broker to buy my cars. It's so much less stressful, and I've consistently been able to save money. Since brokers buy dozens or even hundreds of cars every year, they have a LOT more leverage with dealers - and there are none of the silly little tricks like adding $200 for Scotchguard, $150 for etching the glass, and charging $300 for paperwork. I just send an email to my broker that lists the car and all the options I want, the broker finds the car, gets a price, sends me an email, and I accept or decline. If I accept, I have the car delivered, do a final pre-purchase inspection, get the keys, pay, and go.
Who do you use?
Does this work in 2022? My only experience with car brokers is in Fl. Every employee had been in prison and it was easy to tell. They pulled out after two years.
@@JoeyBaby47 Automotive Avenues in Colorado, but I also hear good things about Autofinders.
@@zzanatos2001 Thanks for the info!
@@zzanatos2001 How much do you pay the broker ?
The price is the price and the door is the door. No inspection so sale. Just bought a new Mustang under MSRP from a dealer/salesman that I have bought many cars from over the past 20 years. They are in it for the long term. The finance guy was awesome. Got me 0% and $500 back for taking the 0%! PLUS no hard sell on the addons. Took 10 minutes in the finance office.
Congrats on the new Mustang. I'd love to have a new GT.
Best comment on UA-cam.Enjoy your new car.
Was it a 5.0 or ecoboost?
@@GloomToon 2.3 Turbo. My talent runs out about 300HP. It has 310 HP more than enough for me. LOL Also I want to keep my license. More than enough fun for me, AND almost 30mpg, if I drive nice sometimes maybe, doesn't hurt either. I wanted a zippy car with a manual transmission. Keep the silly fast for the younger guys. They had to search for it and get it from another dealer. There were only two in the area, a black one and a red one. I went with black.
Ugh! I HATE playing those games!
Great work, you and your Dad have great chemistry! The information provided by your Dad and you are great and really eye-opening, definitely need to be informed when going to any "stealership" that is for sure!
How about you just walk in by yourself. Be respectful, and ask for what you want. That's all Ray is doing. Pretty simple.
Yeah but if you ask for the price as low as they can possibly make it and still make the profit they need to make, they aren’t going to give you that
@@jessejive117 the idea is to get the best deal you can. Not worry about how much profit the dealer is making.
This EXACT thing happened to me today. I tried it all and this dbag didn't budge. I will be reporting this dealership to multiple organizations including YAA. If this is happening nationwide, I blame the zombies who are buying the cars at asking price. STOP paying so much and do your research. When I told him I don't want any add on products, he put his war face on. So sad. You guys need to educate educate educate. this channel needs 10 million subscribers.
I just bought a new Toyota Highlander XLE in January. I thought the MSRP was reasonable considering a lot of other dealerships in the area were marking their SUVs up $3k to $5k over MSRP. I also got KBB for my trade so overall happy with my deal. In fact, I bought another one for my wife 3 weeks later. I didn’t buy anything in the finance office and was out of the dealership both times in about 1 hour. My time is valuable so haggling over a few hundred bucks didn’t seem worth it to me.
Car salesmen have cause the distrust of car dealerships and salesmen. Don't be intimidated, the door you came in is also the door you can exit if you feel unappreciated.
I've gotten ask to leave dealerships even had a salesperson trying to get through my car window on the lot to hit me 😜. They tried to rip me off and didn't like being called out. I've waited 6 months to get the deal I wanted. I've bought a trade in front of the salesperson before the deal was done because of them low balling😂.
A real likeable guy I work with is able to negotiate amazing deals on big purchases. He even had a city inspector show up at his house and gave him grief about something and he told the guy, "no, this is how we're going to do this" and the inspector acquiesced. The art of the deal, right?
John Galt You lost me when you said art of the deal.
I am John Galt.
All of the new vehicles I’ve purchased over the last 3 decades has been with me politely making a final out the door offer, leaving my number and saying call me if your still sitting on this vehicle and while I’d like to give YOU my business I’m off to the next dealership to see what they have. I even did that on a truck that I had built to my specs because I couldn’t find what I wanted. This is a very different market but I refuse to pay sticker and certainly never a markup. You have to know the value of what you are looking for, it’s value to you and be willing to walk away.
I actually just had a pretty good dealer buying experience yesterday. I paid asking price for the vehicle because after looking around for months, it was the best deal I had found and I thought it was extremely fair. When you go to the finance office just say no to everything and that you are going to refinance to a lower rate anyway. When they ask further questions just say it’s none of their business. Worked for me and paid the price I want and none of the extras.
What about gap?
@@ResplendentRaider the company I refinance with offers GAP coverage for cheap cheap
Perhaps if you had any brains, you would have heard them out in the finance dept. since they send loans to a banh in much higher volume the rate might be .25 les than your best rate !
@@Tonyauto1 The int. rate for the car purchase was established prior to entering the finance office, they weren’t trying to offer me a better interest rate, they were trying to sell me extras. My wife and I have excellent credit and every time we have purchased a vehicle we have re-financed to a lower rate and gone with a company that also offers gap coverage and a warranty at and excellent cost. So take your comment and stick it up your ass bud
Y'all have a great relationship, and I enjoy your discussions as well as the helpful info!
Sure, they can think your winning by giving you a slight discount at the start -- and, I always find the mega hard sell is in the dealers office with extended warranties, and other pricey options is in the sales' office when your signing the papers'.
Being a former GM myself, I understand getting all the profit you can but adding a PMA on top of MSRP is a short term strategy that does not build customer loyalty. It also takes the customer out of the market much longer due to loan to value metrics making the severely upside down.
As a salesperson, I agree. Selling a car at or under MSRP will gain you loyalty. If you're marking up your core inventory, perhaps your dealership is worried about something.
Do dealership really care about cutomer loyalty or is it all about making as much as they can right now? Going forward will that customer be loyal to anything other than the best possible price?
But the thing is, there is NO "shortage" of newer "used" cars! There are thousands of acres of land in the USA where millions of unsold cars are lined up, 2018s, 19s, 20s and 21s, possibly some that are slightly older! If those idiot dealerships would bring those cars back onto their lots, the prices could be and should be, driven way down! Why do they have to lie about a "shortage" of inventory???
I love Ray's approach. I have had good experiences with Ford dealerships being polite and business like. When I used a car for business purposes I leased a car and got a new one every two to three years. Later I could not write off the car and purchased them outright. I remember bringing in a lease car with tires past the wear mark, they said they would slap as set of used tires so I did not pay for new tires. That was a $500 to $600 savings. When I purchased a car it was a custom order at a flat $500 over invoice less any rebates. When I bring my car/truck in for service (at the Ford Dealership) if it is going to take a while they give me a loaner. They wash my car after service. Also, I have gotten competitive rates from Ford Motor Credit and the loan process is quick and efficient. I can not say the same for service on our Jaguar or Dodge Durango.
I hate when they immediately ask what your budget is. How do you dodge that question because it's obviously so leading and it's what they're going to use to take advantage of you. I walked out of three dealerships last weekend. No one wants to negotiate with this market. Also, two I went to had screens attached to their computers that they were putting price and customer info into to look at pricing. How is that negotiating?! I wish the last one I went to that did that to me, who was incredibly patronizing, that I would have spoken up and said, "Is this how you're negotiating cars now, because I can just go home and do this on a computer myself." I'm curious what the response would have been there.
"You walk" exactly. Some folks need to learn to just walk.
This is Orlando Florida I do not know about the rest of the country but this is what's going on here. A lot of dealers specify that if you don't buy it somebody else will. I have made six offers for a 2017 and 2018 Chevy Camaro V6 6-speed. For $20,000 out the door. Dealer specified to me that we are between 4 to $5,000 apart. My response to them is okay I am in no rush it's a car I want not a car I need. If you change your mind contact me. With the exception of one Camaro every single Camaro that I have looked at on lots of dealers are still there from 3 to 4 months ago. Don't know what your opinion is on that but if any of you got time chime in thanks.
If you are in no rush, wait for the price bubble to burst.
Then, dealers will blow up your phone eager to sell for your price!
I prefer leasing new and I normally just care about hitting the numbers I want. Monthly payment/term/miles. I don't care about the buyout price or even the markup so long as my numbers are met.
The Dealership that we are talking to said we can not pay for the car in cash, we have to take out a loan and then pay it off when we get the first bill. I call BULL on that one. I have the funds to pay for it without a loan.
I wanted to trade up on my 10 year old pickup with 219k miles. Asked a dealer about 50 miles away to quote me a price on either of two trucks he was advertising with mine as a trade He said he wouldn't give me a quote, I couldn't afford one of his used trucks. I said too bad, I just cashed out a high yield short term investment and have $25k cash, more than asking price for either truck. We were about to move so I was willing to take trade-in value vs sell it myself. Bought a truck 2 months after the move.
I’m new here but do you have any videos geared towards women? Is there anything in specific I need to watch for? I feel like I walk in at a disadvantage, is there any truth to that?
only issue is that this needs to be said to the manager. In all my experiences buying new and used cars, the actual salesperson does nothing really. Its always, let's talk to the manager. I bought my truck that was just traded in, they hadnt even done the inspection or anything to it. I got it for a steal because it needed new brakes and tires and they had no clue if anything else was wrong. Well, nothing was wrong and I got new take off wheels/tires for $500 and put new brakes on for $200. I got $5k off their asking price.
Many dealers do not want to give quotes unless "shoppers" commit themselves to a sale. Even then they give wrong prices and build prices with BS.
almost every dealer is asking this: "If I would be able to sell you the car for $37,500 are you going to buy it?". what should my reply be? Do I say something like ... "SO IS THIS YOUR FINAL OFFFER?" or answer this: "WHAT IF SPIDERS WERE 10 feet tall?". or what should my answer be to keep lowering the price?
I always know what I am going to pay walking in. I always walk away if I don't get want. It's not a win for me or them most of the time. That's the way it should be in negotiations
Used vehicles will be 995 dealer fee / $445 vehicle pre-delivery fee $285 E- tag filing fee. My question is are these fees liget or is the dealer just trying to get paid. Thank you for your response
This happened to me at a Lexus dealership beginning of February ( it was midweek) when I saw a GX-460 luxury when I happened to drive by it while working and that was and still unheard of as of now, because that specific vehicle is selling like hotcakes and they don’t get to the dealer unless someone already ordered it
I believe it came the day before and the customer that ordered couldn’t do business for wherever reason.
I finish my shift early that day, called the dealership and talked to a salesperson and told him to get the key in his hand that I will be on my way as soon as possible with my trade in.
I went trough the whole ordeal and yes it was like that “ the price is the price because I will sell this vehicle by the end of the day if you don’t buy it”.
I am a repeated customer, 2 lexus from same dealer and I talked to the sales manager and he helped me and gave me more for the trade in and I took home one of my dream cars. So yes talk until you can’t talk anymore.
Some one came right after me wanting to buy the same vehicle and he would not go and waited a bit to make sure I was really buying the car.
Yeah. They probably sent someone to pretend to be next buyer, hehehe..
It could possibly be. 😂. The guy that was waiting had his family with him and he ask me to please let him see the interior. I felt bad because they were looking at me like you stole our vehicle. 😬
Great - just great - I’ve had « Celebrate! Celebrate! Dance to the music … » stuck in my head for the last 2 days! Thanks for the earworm, YAA … :) (this earworm was in a previous YAA video, by the way)
This shit is why I will never again buy a car from a "traditional" dealer. I just bought a Tesla...and the price IS the price! EVERYONE pays the same price, no employee discounts, no family discounts, no "specials". PERFECT. I also had bought a Saturn back in the day...same thing. I prefer a "no-haggle" experience.
Need advice on how a Dealership can say the Bank doesn't approve loans of over a 10 year vehicle but my bank already it. Funny how I walked out after the second dealership used that excuse and I told them nope.
I would sure love to see Steve Richards sputtering as he tries to come up with a good response to Ray! Of course, we know if he was invited to role play vs Ray, (an informed consumer) he would decline. His sales tactics he teaches would fail miserably!
I never ever have seen anyone at the counter of a Macy's trying to negotiate the price of a $125.00 Calvin Klien pair of jeans that have an 85% profit! Same thing with a $3800 Samsung refrigerator How come we can't find out the cost to the dealer on Major Appliances?
The best method is not to play nice with these dealership. They want to cheat you on your car deal so you have to be smart and do the best to buy under MSRP and get discounts. Get signed documents and leave bad reviews for crooked Dealerships
At my dealership we are not up pricing our new vehicles. The price really is the price. We are not discounting or up pricing. We are selling at exactly at MSRP.
I sell new and used cars and strongly approve of this messaging.
I was negotiating a price on a used car with a salesman, he kept repeating, "It's market priced". I told him market price is a useless talking point. It doesn't reflect what vehicles are actually selling for. We couldn't agree on a number, he came close but, still no deal.
That’s when you walk out, there’s no time for arguments
@@XX-166 exactly
I remember negotiating for my wife's mini van. I walked out of 3 different dealerships. My daughter was closing the deal on a new Honda and the financing office was try to rip her off and charge her 8 percent on a loan and I told her let's go and we got out tge door and the manager came running out and asked what percentage rate I wanted and I said 2.9 was fair for her. He said you got it.
@@jimh2061 exactly…know your worth and stay in control of the deal at all times.
@@jimh2061 Wow 8%!
Zack, just turn Ray loose and let him do what he feels inspired to say and do. Ray is pure gold!
Thanks for the video! One question about "the price is the price": how do you know if that statement is coming from a genuine no-haggle dealership vs a traditional one where they are just telling you that to let your guard down and prevent you from negotiating?
I haggled at a no-haggle Carmax and got $200 off back in 2009. I would try haggling with any lot.
I don't understand constantly squabbling with a salesman when he makes a statement clike "the price is the price" for example. I would rather walk than deal with that arrogance.
A local Ford dealership wouldn’t let a guy that I know, write a check for an F250. They said that without a trade in, no sale. He even called corporate and they told him that, it was their business and they could run it however they wanted. Unbelievable.
Oh I'm going to use that one but I'm the grandma and 2 of my grandsons both awesome teens are 15. So good grades and respectful behavior Grandma will buy their first cars. Let's build a relationship. I like this approach thanks
I think you have to be saying these things to the right person as well correct? At my local Jeep dealer they are turning over sales guys like every few months it seems. I'm not sure the boots on the ground sales guy really cares about customer loyalty and the long-term. If you get these responses from a on the floor sales guy, is it better to ask to speak to the lead sales manager or general manager?
I walked out of a dealership yesterday because they would not budge $1.
I want to know the trick for the dealer to give me a number without having to run my credit. In California they always say need credit to give you monthly payment but im not asking for monthly based on credit i do my math from otd price
I went to Toyota yesterday and the lady never gave me an out the door price so I didn’t give her a down payment or monthly payment range. Then she told me that warranty would make the car 9k more out the door without telling me an actual price. She wanted to get see if I got a proved and I said no I don’t need to get approved and she said what you mean. And I said I don’t need to get approved cuz I’m not buying anything. You’re not giving me a price at all so how am I supposed to know how much I’m getting approved for? So I got up and left
These dealerships are crazy.
She hit me with “help me out here”
I responded “I can’t help you if you’re not willing to help me”
Never going back to that dealership again that’s forsure
I DON'T "get" a market conditions markup. In fact, GM sent letters to dealers warning them if they are marking their cars up from MSRP they risk having their dealership taken away. These kinds of markups are not sanctioned by GM, and probably other manufacturers too. Do not buy a car that has a temporary market upcharge. Go to a different dealer, an ethical one.
Good Luck !
What don't you get? These dealers have extremely limited inventory, especially on new vehicles. So when they get a new vehicle they feel like they need to mark it up to account for the limited inventory. Pretty simple. I see 'market condition' pricing most often at larger dealers who are used to heavy volumes. The more rural you get it seems to get better. We have bought two Jeep Wrangler 4XE's this year and had to go 150+ miles from home each time to find the right deal on trade-in and get below MSRP.
Nah , dealers know these games as well , just be loyal to a dealership
I even talked my way down 2% from msrp at Porsche dealership for the very rare 2022 911 Targa
Unfortunately, most car buyers don't actually go to buy a car unless and until they really really are in NEED of a car, and quickly--for example, their existing car got totaled, one of their children gets to driving age and needs a car for college or work, etc. And most people, with jobs and busy lives, simply don't have the time to spend haggling too much with dealers. So if your car got totaled and you NEED another one RIGHT NOW to get to and from work, whacha gonna do?
If they told me I couldn't do an inspecction on the car I'd probably be inclined to tell that that makes me feel like there's something to hide about the car LOL.
Dealers don’t give a shit about your story. They’re all about making money now.
I had quite the experience leasing a 2022 Bronco Sport last week using A-plan and how much they were trying to screw me on my high mileage trade. 2 things that really stick out are the pricing sheet they sat down in front of me in the beginning of the negotiation showing a $995 leather protection package, and they kept saying how the only people that would be able to buy my high mileage trade-in would be a cash buyer which was a bunch of crap.
I've never come across a sticker price where that's what I ended up paying..I always looked at the sticker price as a suggestion, or starting point but never what I was gonna pay
I just traded in my 2017 Camry xse in on a newer loaded Acura MDX. I like the Acura but am not sure I made the right choice.
I love your videos, and will have to use some of these lines when I go into my local Hyundai dealership to attempt to erode some of the $5K markup they have on Ioniq 5s.Thanks so much!
If you are in the Dallas area there is a Hyundai dealer near me "does not sell over sticker, and NO dealer add ons!" Doc fee is only $150.
@@cousinjohncarstuff4568 which dealership?
@@patrickmckittrick6407 Are you in the dallas area?
Role play skills are stellar. Great info👍
I don’t know about that most of his car salesman work one car dealership today and another one tomorrow. They can care less what you’re going to buy from them in the future or what your going to by for your kids!
I hate trying to buy a new Toyota. They have add-ons I don't want, don't need but they are on the sticker from Toyota, not the dealership: Toyoguard wax job for $699, clear film on the hood for $619, $409 for all weather mats, $73 for phone patch cords! That's $1800 for things I don't need and sure as heck don't want to pay for. And then, the dealer has their own add-on sticker for $1600 for lifetime oil changes and engine warranty. Now, that has some value IF you keep the car for a long time. So there's $3400 I wasn't expecting to have to pay. Oh, don't forget another $800 or so for "the girls in the back office to handle the paperwork" (doc fee).
Yall have a great relationship. Love the content
If you have the same dealer do the pre-purchase inspection you will not get the true independent inspection you need!
Its better to bring the car to a non bias mechanic or bring a non bias mechanic with you!
Just pull a George Costanza..."That's it. I'm walkin!!'"
“Commit to nothing”
I went to three different dealers (ford, Toyota and Nissan) and all three came up either the exact phrase; “What is it going to take to buy the car”, I got up, turned and left. I found it to be offensive and intrusive to my wallet.
I suggested to a car person, quibbling with me , ' you like the vehicle much more than me, and you can keep it '.
Large amount asks for market adjustments would be considered price gouging in Alberta and illegal under s6 of Fair Trade Act.
All this may have worked a couple of years back, now with the shortage, new cars selling like hot cakes and the dealer is not afraid to push back if its not in his term
Entertaining…but two of them are answered with variations of "the business I can bring you in the future," an approach that doesn’t work too well when you're a senior who is likely buying your last car, and whose children are grown and either have their own cars already or are live in an urban area and have zero interest in car ownership.
these examples are good if you are local buying local. If you are out of state or a 3 or 4 hour drive from the dealer, the making more money off me with service etc is not applicable. What would some examples of long distance purchasing especially on this mark up issue...
If the dealer says the price is the price than you walk away
Can’t seem to talk down MSRP in a market where cars are not in the lot and factory ordered. Nobody is willing to throw in some floor mats?!
Yesterday a dealer a hour away had a car I'm interested in. Are you selling the car at MSRP? "Yes!". MSRP 36.5K, their price 43K
I like this video very much. I wish the son kept it equally intense to give us the maximum benefit. Cutting the father’s line of thought or point of attack so many times somehow diminishes the overall impact
I agree. He kinda ruined it and made less realistic
With the Ford Lightning with dealers requiring huge non refundable deposits and even getting the eye from Ford themselves. All of 2022 and probably 2023 production is spoken for by reservations. And you had to put a dealer on your reservation. If said dealer starts yanking your chain what then. How do you go about moving your reservation to another dealer. There is 5 deals all withing close driving distance. To me it would make sense if dealers all sold for exact same price. Like Walmart..
Im hearing alot 'the used car market doesnt allow discounts anymore the markets changed and also we cant discount one person as it discriminates others'