A DAY IN THE LIFE OF A CALL CENTER AGENT / Work at home edition

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  • Опубліковано 21 жов 2024

КОМЕНТАРІ • 111

  • @knborromeo1756
    @knborromeo1756 2 роки тому +6

    Hi! Thank you so much for sharing your experience. I feel like I finally found my people. It's really relieving knowing that my anxious feelings and thoughts as a student who's also planning to apply for a call center job for the first time is normal.

  • @adora1104
    @adora1104 2 роки тому +4

    Thank you for sharing this content. It is good to hear young adult perspective. This is like watching my daughter sharing her views :) Keep up the good work!

  • @oneamari
    @oneamari 2 роки тому +2

    ate i'm planning to apply as cc agent, nakikita ko sarili ko sayo☹️ thankyouu! i feel more motivated. Sana may maging kawork mate ako na kagaya mo. Staysafe :>

  • @ilovepink18
    @ilovepink18 2 роки тому +1

    paano ka nakapagwork from home? alam ba nila na student ka? bawal ba ang student? san kang site? thanks in advance! so much proud of you! kudos sau! working student!

  • @markaguilar9243
    @markaguilar9243 Рік тому +1

    Love this video! Thank you for sharing your experience.

  • @macayanandulce7206
    @macayanandulce7206 2 роки тому +1

    Keep it up ate alam mo bilib ako sayo kasi ganyan den ako tkot tpos dipa fuent sa english pero ang galing mo at nakakaproud💖

  • @alexandreaalpuerto406
    @alexandreaalpuerto406 3 роки тому +1

    Ang galing mopo , sana may lakas din ako ng loob mag take ng mga calls..gusto kodin mag try ng ganyang work . im turning 20 , still studying

  • @meriamroa208
    @meriamroa208 2 роки тому

    Uy.. Thank you for your video. At least alam ko di ako nag iisa sa experience ko sa steps ko on to working as a call center agent. Nag aantay ako sa final interview call ko ngayon. And nice to know rin ano mga experience mo during work. At least alam ko ano dapat ieexpect ko. 😁

  • @ShanMichaelEscasio
    @ShanMichaelEscasio Рік тому

    Hello, messaged and followed you sa FB. Ang dami kong tanong pero nakakahiyang ipost dito as a public comment. Lol.

  • @KaBagangVonTV
    @KaBagangVonTV 2 роки тому

    Hi thank you po for this content, I'm about to start my training on July 18 as a Customer Service Representative. Thank you

  • @Patricia-dz8je
    @Patricia-dz8je 3 роки тому +4

    Hi! I may not know you but I'm so proud of you. You are amazing girl! I've been wantinh to enter the bpo industry but I'm afraid. After watching this, I want to take a risk na. Btw, how many calls do you receive each day?

    • @rosejeandavalos
      @rosejeandavalos  3 роки тому

      Aww thank you🥺 Usually sa isang araw 50-90 calls. Short calls lang kase kami. Pero anyway, if ever na ipursue mo na ang bpo, I hope you enjoy it. ❤

    • @Countryfood14
      @Countryfood14 2 роки тому

      @@rosejeandavalos Hi ate ano pong account mo? gusto ko din po kasi mag try ng call center at gusto ko po sana sa madaling account lag muna :)) hehehe

    • @rosejeandavalos
      @rosejeandavalos  2 роки тому

      Dual account ako now eh. Healthcare tsaka retail. Kung saan madami calls dun kame. Hahaha pero i suggest retail❤️

  • @icecastle1941
    @icecastle1941 2 роки тому

    Ikaw po ba mamimili ng sched mo or pede ikaw yung mamili. Mas prefer ko po kasi night shift

  • @mosrifadimalulo9819
    @mosrifadimalulo9819 3 роки тому +2

    Hi thank you so much for making this video! Start na ako ng training This coming Tuesday pero not sure kung itutuloy ko dahil di pa ako ganun ka fluent sa English and nag aaral pa ako. But thanks to you na motivate ako na tumuloy narin.😊

    • @rosejeandavalos
      @rosejeandavalos  3 роки тому +1

      You go for it! Masasanay kadin sa english! Kaya mo yan!

  • @Hotdog_30
    @Hotdog_30 3 роки тому +1

    ilang days po ang training what time usually pag onsite training?

  • @svnkm1894
    @svnkm1894 2 роки тому +1

    Same experience, pinaka kinayatakutan kong applyan ung BPO, then i finally did aa Alorica parang na desperate na ako kasi i need work talaga. Tapos nagulat ako i passed everything, now im just waiting for requirement list. Kahapon lang ako na kapasa and until now di parin ako makapaniwalang nakapasa ako. 😁

  • @allenmaegrc
    @allenmaegrc 2 роки тому +1

    Hello! Sana ma-notice po. I’m also a call center agent aspirant :) I’ve been applying to multiple companies na din. Ask lang sana since newbie ka din sa industry, after your training po ba automatic pinag work at home ka na nila? If yes, mahirap ba talaga ang WFH setup sa newbie? I’m seeing a lot of comments po kasi from tenured agents sa mga fb groups na mas recommended daw sa newbies ang on-site kasi di pa familiar sa work flow as cc agent. Thanks in advance sa answer! 😊

    • @rosejeandavalos
      @rosejeandavalos  2 роки тому +1

      Nung naendorse po ako sa production, inask po kame management if willing po ba kame mag work at home and I sad yes kasi mahirap byahe. Newbie lang din ako during that time, sabe po nila mas okay if onsite para mas ma-assist pero kinaya ko naman kahit naka WAH lang. May MS teams naman. Nagchachat nalang kame for assistance❣️

    • @allenmaegrc
      @allenmaegrc 2 роки тому

      @@rosejeandavalos Thank you so much sa reply and sa info. 🤗 Anyway, kakatapos lang din ng final interview ko kanina sa Alorica and fortunately I passed the assessment and final interview. For medical na po ako and sa T-MOBILE account na endorse. I heard a lot from tenured agents na super stressful and toxic daw ang telco account hehe. But I hope kayanin ko talaga to and makapasa sa training and nesting. 🥺

    • @rosejeandavalos
      @rosejeandavalos  2 роки тому +1

      Hay nako stressful account na inapplyan mo tas mejo toxic pa management ng company. Congratulations and goodluck! Btw nagresign na ako sa alorica di na kinaya mental health❣️❣️ I hope you do well❣️

  • @jackielyntuldac5203
    @jackielyntuldac5203 3 роки тому +1

    Ate, thank you sa video na to lumakas loob ko. Pinatay korin po yung call nila kanina😢 pero dahil po sa video mo magaapply po ulit ako. After 1 month poba dapat or apply lang po ng apply ulet and mag ready nalang sa call nila?

    • @rosejeandavalos
      @rosejeandavalos  3 роки тому

      Yes alam ko 1-3 months bago ka ulit matawagan.

  • @confidentlybeautiful2108
    @confidentlybeautiful2108 3 роки тому

    sis ang training ba at lahat lahat are being done at home? di kase ako pede sa labas ng house TIA

  • @kristinemaranan3815
    @kristinemaranan3815 2 роки тому

    Hi po, may I know saang branch/site po kayo ng alorica nag wowork?

  • @JulieManzoVlogs
    @JulieManzoVlogs 2 роки тому

    Hiiii, sales inbound acc na hawwak ko do you have idea or tips?

  • @jayvistal4790
    @jayvistal4790 2 роки тому

    Thank you so much for sharing your experience po. Future Alorican din ako and hope talaga makapasa sa training.

    • @rosejeandavalos
      @rosejeandavalos  2 роки тому

      Kaya yan!! Basta perfect attendance maintain mo

  • @airarheine5388
    @airarheine5388 2 роки тому +1

    Hello? Madali lang po ba healthcare account? waiting nalang po sa training ko Im so excited, although kinda nervous😭

    • @rosejeandavalos
      @rosejeandavalos  2 роки тому

      Para saken mahirap. Hahahaha. Pero kaya mo yan. Kinig ka lang sa trainer.

  • @reginojrdelosreyes8492
    @reginojrdelosreyes8492 3 роки тому

    is it ok to use laptop sa work from home or need ng desktop

  • @shenengstarsvlog4510
    @shenengstarsvlog4510 3 роки тому +2

    Ate I feel you dun sa 2 time drop call... I got a call while listening to a kpop song whick is EXO "lucky" I really feel the song then it suddenly stop and my screen pops up someone is calling (August 5, 2021), I actually answer it but my neighbor is doing videoke and I don't have a place to get interview quietly so I decide to end the call. Second ( August 12, ,2021) call 8:00 am in the morning I am still asleep so I thought it was alarm, but still I answer it then like what you've said, when I said HELLO? someone on the other side speaks English saying that they are VIX so this time I really drop it off because I just wake up and I feel like I am dreaming hahahaha. This 2 are both from VXI. Yesterday (September 16, 2021) I got a call from another company which is TELEPERMANCE and I did initial interview... I thought they will not call me again🥺but they did today ( September 17, 2021) saying I pass the initial interview so today I also did the final interview when they say that I pass the initial interview❣️ after 2 hrs, today also I did receive a call again telling me that I passed the final interview 🥺. The interview said that I should wait for a recruiter to talk about signing ( which is I don't have idea, Because I don't have any work experience) and operations interview 🤞✊... I can't sleep becaus I'm a little nervous thinking what will happen to a 19 year old me🤣. I guess believing and trusting yourself really helps a lot although there is still some doubts. Please cheer me up🥺☺️🌟🥰

  • @mochadavalos
    @mochadavalos 3 роки тому

    Wow. galing naman! Parang Gusto ko nadin mag work ng call center ❤❤

  • @anarosechannel8299
    @anarosechannel8299 3 роки тому +1

    Ivlog mo po sana during training kung ano yung mga ginagawa ang tips narin para magkaidea ako ma'am.hehe.
    Hired narin ako pero magtake palang ng training

  • @juddyannniera9153
    @juddyannniera9153 Рік тому

    Work From Home ka po ba?

  • @kumicanedo9977
    @kumicanedo9977 3 роки тому +3

    Good content. Sana pag tagalog don't make it sound "slang" not pleasing sa ears. kudos. Keep it up!

  • @noone5581
    @noone5581 2 роки тому +3

    Share ko lng. 😂
    Parang nakita ko sarili ko sa video na to. Yung tipong nag apply ka tapos bigla kang tinawagan tapos ni reject mo yung call. 😂😂 In my case kasi.. nung napapansin ko na malapit na akong maka pasa bigla akong nag panic kaya bago matapos ang call interview nag pahiwatig na ako na ayaw ko na sa trabahong inaplayan ko. 😂😂
    After ng call grabe nanghihina yung tuhod ko tapos nanginginig pa ako. 😂😂
    Ngayon, nasa part na ako ng buhay ko na nag hahanap na ako ng mga sign kung papasok ba ako ng CC o hindi.
    And for some reason itong video agad nakita ko sa youtube at ito yung linya na nakapag pa kumbinisi saken na subukan nang mag apply sa CC 17:24. 😂😂

  • @larissahonor9486
    @larissahonor9486 3 роки тому

    Hi! I am waiting for another call sa alorica. They said reprofile daw po, do you have any idea if they will still call me? Or sadyang matagal lang po talaga ang calls for reprofile?

    • @rosejeandavalos
      @rosejeandavalos  3 роки тому

      Medyo matagal lang po yan. Hahanapan po kayo ibang account na available.

  • @easymoney1811
    @easymoney1811 2 роки тому

    how's your work on allorica?

  • @bevzbevz4391
    @bevzbevz4391 2 роки тому

    Hello ate how many weeks yung naging training at home/onsite niyo po?

  • @ailynvillanueva2707
    @ailynvillanueva2707 2 роки тому

    I am super duper relate with you hahahahha ❤️

  • @casseyeraldo7210
    @casseyeraldo7210 2 роки тому

    Maam ask ko lang po f naka receive ka ba ng call na gusto nila ipa transfer sa ibang agent . Ttransfer nyo po ba o need nyo pden itake ang call ?

    • @rosejeandavalos
      @rosejeandavalos  2 роки тому +2

      Kapag escalation need pa iconvince si caller na kaya mo sya tulungan pero if the caller insist, pwede na itransfer sa us rep or supervisor.

    • @casseyeraldo7210
      @casseyeraldo7210 2 роки тому

      Maam pwede pa link ng office chair . Thank you

  • @khanyisilezuma388
    @khanyisilezuma388 2 роки тому

    hi do they hire South Africans

  • @markuchiha7737
    @markuchiha7737 3 роки тому

    Hadouken. Aux auto in lang be para dika pasukan haha.

  • @boyongtv2148
    @boyongtv2148 3 роки тому

    Hi i love to apply to any local account companies ,I also attended an english advance training for cca but my problem is me being a computer illiterate can you advice me ?

    • @rosejeandavalos
      @rosejeandavalos  3 роки тому +1

      I think you have to practice first. It's kinda hard to navigate on tools if you're not that good in using computer. You can also watch videos on youtube about it. It will also be helpful if you try to practice on computer. I hope you do well!!! God Bless❤️

  • @FlowEarn
    @FlowEarn Рік тому

    Baby ko yan♥️☺️

  • @kingblades1017
    @kingblades1017 2 роки тому

    How long have you been there in that industry? Alorica din po kasi ako newbie lapit na po training ko.

  • @emmanuelquerol
    @emmanuelquerol 2 роки тому

    1999 ka ba pinanganak iha?

  • @analynmallari6070
    @analynmallari6070 3 роки тому +1

    May sahod din po ba ang training? Magkano din po starting salary? Thank you hehe

  • @jordanulfindo8085
    @jordanulfindo8085 3 роки тому +1

    Hi po! May I ask if working student ka po ba?😊

    • @rosejeandavalos
      @rosejeandavalos  3 роки тому

      Yes po working student..

    • @jordanulfindo8085
      @jordanulfindo8085 3 роки тому

      I am aspiring pa Lang po, but I'm afraid that once I enter BPO industry, I don't know if I can be able to manage my study and work. Any tips po?😊 Btw, I'm SHS student po

    • @rosejeandavalos
      @rosejeandavalos  3 роки тому +1

      I must say, you really need a lot of patience. Hindi madali, sobra. Pero pag focused ka sa goal, kayang-kaya naman! Wag masilaw sa sahod, mas madaming opportunity kapag nakatapos. Galingan mo and pray to God always!

  • @chom_skie
    @chom_skie 3 роки тому +2

    Ang galing galing mo po ate mag edit💕

  • @i_luv_cartoon8146
    @i_luv_cartoon8146 3 роки тому +1

    wow, ilang taon na po kayo? i tried applying for any jobs po kaso di matanggap kase 17 pa lang huhuhuh

  • @oclaresmhaxfrancyne8149
    @oclaresmhaxfrancyne8149 3 роки тому

    Hello pon just want to ask ano pong account niyoo?

  • @allabout_Val
    @allabout_Val 3 роки тому

    How to apply po?

  • @chanyeoldara7247
    @chanyeoldara7247 2 роки тому

    Mahirap po ba ang healthcare account?

  • @shelaniesagal3359
    @shelaniesagal3359 3 роки тому

    Ganda nyo po kahit puyat

  • @angelicario28
    @angelicario28 3 роки тому +1

    Galinggggg

  • @nobody2198
    @nobody2198 3 роки тому

    Ateee may work experience ka po ba?

    • @rosejeandavalos
      @rosejeandavalos  3 роки тому

      Meron po 4 yrs po ako sa catering services. Pero sa BPO wala.

    • @nobody2198
      @nobody2198 3 роки тому

      Thank you po sa fast reply.
      Pero last po yung training po ba onsite?

    • @rosejeandavalos
      @rosejeandavalos  3 роки тому

      Yes po pero pag naendorse ka na sa prod, pwede ka magrequest for work at home.

  • @ernestsuangco2624
    @ernestsuangco2624 3 роки тому +4

    Good content. But avoid pronouncing "parangggg" tagalog word yan di mo dapat islang. Continue what you are doing. You are good. You are in that position for a reason. Many will want to be in your shoes.

    • @tirmcdold9589
      @tirmcdold9589 2 роки тому

      PABEBE KASI YONG GUMAGANON NA PARRRANG. SARAP SABOTAN NG DILA NILA.

  • @r.c.t.channel8225
    @r.c.t.channel8225 2 роки тому

    Ok ba salary sa Alorica?

  • @surisurisuri29
    @surisurisuri29 3 роки тому

    Studying ka rin po ngayon?

  • @jhonpaulzabala8900
    @jhonpaulzabala8900 3 роки тому

    Gusto ko den mag call center

  • @eula8022
    @eula8022 3 роки тому +1

    anong account mo po?

    • @rosejeandavalos
      @rosejeandavalos  3 роки тому

      Healthcare

    • @jessicabronola8021
      @jessicabronola8021 3 роки тому

      @@rosejeandavalos mahirap po ba healthcare acct? Btw kaka endorsed lang po sakin hehehe.

    • @rosejeandavalos
      @rosejeandavalos  3 роки тому +1

      Para sakin, mahirap. Hahahaha. Complex kase sya tas napakacomplicated ng procedures minsan. Lalo na newbie ako noon.

  • @ireneavila3611
    @ireneavila3611 2 роки тому

    sn k po dte sa catering?

  • @thomasmark7182
    @thomasmark7182 Рік тому

    cutie mo po hello

  • @victoriajoypataueg7698
    @victoriajoypataueg7698 3 роки тому

    Ano pong course nyo??

    • @rosejeandavalos
      @rosejeandavalos  3 роки тому +1

      BSBA major in Marketing😊

    • @victoriajoypataueg7698
      @victoriajoypataueg7698 3 роки тому

      @@rosejeandavalos na accept din kasi ako as CSA!! and college student din. Medyo kabado ako and overthinking how to manage both!!

    • @rosejeandavalos
      @rosejeandavalos  3 роки тому +1

      Nakakastress sya sobra. Hindi pagod katawan mo, pero lagi pagod utak. Much better if hindi mo naman masyadong need work, magfocus ka nalang sa study. Pero if ever need talaga magwork, be prepared nalang din. Kakayanin naman nga lang lagi kulang sa sleep. Pero hope you do well! God bless you!!

  • @fparencejanemejia3227
    @fparencejanemejia3227 2 роки тому

    Taga saan kapo

  • @alyanavlogs1418
    @alyanavlogs1418 3 роки тому

    Newbie here, pa hug ako hehe.
    On monday na training ko, hope everything will go smoothly. And makapasa ako..as a begginer mahirap ba mag wfh ma'am?

    • @rosejeandavalos
      @rosejeandavalos  2 роки тому

      Hahaha nakakalungkot lang tsaka nakakatamad kasi wala ka kakwentuhan. Tas nakikita mo sa bahay nyo tulog mga tao. Pero syempre mas convenient❤️

  • @kuyagev4362
    @kuyagev4362 3 роки тому

    19:30 I can clearly read your lips here, you say "ngi ling laylaylibag li bla bla bi ba ngi nya li..."