Pronunciation Tips for Call Center Newbies | Mistakes & Fixes
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- Опубліковано 7 лип 2024
- Here's a pronunciation guide for call center newbies. This contains practice tests, mistakes, and fixes. This discusses American English vowel sounds, liaisons, and guides for commonly mispronounced words by non-native English speakers.
#kwestyon #callcentertips #bpo
00:00 Intro
00:30 the true T
02:15 say vs. says
03:09 off vs. of
04:07 any, anyone, anything, anytime, anywhere
04:34 prefer
04:58 æ sound
06:51 peso, pesos
07:59 voiced vs. unvoiced th
09:02 the
11:29 acronyms
12:15 b & v, p & f
12:36 a vs. an
14:04 schwa sound
14:53 liaisons
17:39 a word of caution
Oops! CORRECTIONS:
1) not "Liasons" but Liaisons
2) not "a AC" but "an AC"
More more more of like this
Very helpful ❤️❤️
You're wonderful, I'm Haitian.
I do love your accent, I also learned my accent from A J Hoge. I have always wanted to work as call center agent, as I am not in The US, can you please refer me to a US company that also hire people that are not in the US?
What if u have a broken teeth po maka pasok po ba kaya ako sa call center?
Hello po sa inyo
@@eriicoyguilaran384 uu namn
I wish i could do this kind of accent in the near future.I'm a former construction worker and currently waiting for my training date in telco. Your videos helped me a lot to passed my interviews especially in mock call. Love to watch your videos and I've always feel motivated. Kindly correct my grammar I'll do appreciate it
Proud of you Sir! *hugs* #Aja
Good luck sa BPO journey
Great job sir.
Artistlllmmgg
nice bro . dont hesitate , reach for your goals
We immigrated to Canada in 2011 and even then I would get comments on how my English doesn’t have a distinguishable pinoy accent. Most people thought I was born here. Even fellow pinoys would give me compliments on how easily I have adapted. Ito mga tricks ko and I have been doing this since elementary:
1. Watch English shows.
2. Read and read a lot.
3. Practice pronouncing words. Wag mahiya. Marami sa atin natatakot matawag na maarte.
4. Maraming aspects ang speaking and hindi lang pronunciation of words. Sometimes we tend to focus a lot on our pronunciation to the point na nakakalimutan na natin ang real goal ng speaking which is to get our point across. Mas mahalaga pa rin kapag may sustansya ang sinasabi kaysa aasa lang sa ganda ng pagkakasabi.
Kahit ako waley talaga sa mga accent2 na yan kasi nagmumukha akong alien kahit anung push lumalabas talaga pagka pinoy ng accent ko hehehee
:Learn the Grammar rules as well as the phonetic sounds. Wrong pronunciation will change the meaning of the word.
I’m truly amazed with the way you approach teaching Filipinos the English language. You have a way of catching my interest and keeping it until you’re done. When I tell you, I really don’t like watching 20+ minute long videos but it’s so easy for me to watch your videos until the end. I’m learning from you so much, and I’m not even a call center agent. 😂 Thank you so much, ate! 🙌
I'm glad that there's this video about T sound. I remember my oration coach correcting my pronunciation during my practices. Since then I've been very cautious of my pronunciation and I can say that it improved a lot.
This was the very first video that I watched from your channel and I really didn't have the idea of ending in a BPO industry after graduation. Thank you so much for being my mentor in my journey as a customer support agent. God bless!
You will be a good English/Literature teacher. I'm a literature student myself and I just love your teaching techniques; simple and clear. Please continue creating videos like these. Your intelligence is highly needed 😂😂
Literature is quite different from teaching English as a language. She is a very good language trainer definitely.
Totally agree, listening to customer during calls will definitely help us observe their usage of language. Strict grammar isn't necessary since we have to be flexible depending also on the state we are calling. but i so love this video! so straightforward
I've been working for a year now doing outbound calls and I feel like I'm lucky to watch this. It's like a refresher course :D
Good things on these topics were to tackle those misconception on how those words should pronounce correctly. So informative and interesting. Keep it coming Shiela thanks
I've been watching your video since the day of my application until today that I was hired. Thank you so much for the tips and learnings ❤️ Keep Safe!
After watching your video, I applied these tips during our Mock Calls and I passed. Hoping to get better and better each day. Thankyou so much!
I love the way you teach the pronunciation guide. Please more videos like these. It helps me on my online classes. Thanks
Your videos are awesome. I worked in a call center for years in the US, and for the final three years we were blended with another team based out of the Philippines. My manager from this team was Philippines based as well, and she and I worked with the rest of the team on pronunciation when dealing with American customers. I wish I had known about this channel then, because this would have been such an amazing resource for all of us. Keep up the good work
Your videos helped me a lot, I started watching your videos before applying as a call center agent and right now I'm a trainee. I wouldn't have ace my interview without you. Thank you❣
Congratulations, Dhaira!👏👏👏 That's amazing!🥳🥳🥳
i've been watching a lot of your videos these last few days because i intend to apply for a call center job in around two months and know nothing about the industry (besides it being very stresful lmao) and omg you're so good at explaining and keeping the viewer's attention. thank you for making this channel fr i would be so lost without your videos
you're the reason why i passed in my assessment and interview in BPO 😚😘
So useful. I love how you put so much effort, passion and detail into your educational videos. Thank you for creating this ate sheina❤️
Thank you for this training before interview. This is the first time this training has been given before interview. It does help. Listen is the key!
Thank you. You are one of few who helped me get the job I have now. Am now 2 months and counting in the customer service industry.
Damn this is quite good pronounciation advice. Never seen this explained this simple and clear.
I wish I have found your UA-cam earlier…I lived in the US for a long time and I felt that my Filipino accent and pronunciation was a deterrent to my getting a better job/promotion especially now that most job interviews are being held via Zoom...I appreciate your lessons!
thanks to theses types of videos,i am able to refresh my memory after how many years of not speaking in english... I will be on training tonight,thank you for the help
Please, if you could, start a podcast today. As in right now!! you're so goooooooooood! Cheers!
Yah you should
I agreed.
Agree🙋
Am not even a call center, but your explanation is so clear and understandable 👏🏻
*ABSOLUTELY YES!!! You can learn different languages in sentences or phrases, not in small units.*
Good thing we learned about this in school during our Grade 7 term. This is really useful!
It's a great refresher for me as I undergone training about these way back 2014. Thank you Ms. Shiena❣️
Thank you so much for this 😭 Actually, you're one of my inspirations why I wanted to have an accent like yours and this helps so much. Thank you.
One more thing that makes English complicated is reading/hearing new words that you don't know how to pronounce and also, the confusion around using prepositions and articles The vs. A. Hope you include them in your videos. You're so amazing.
The advantage of knowing how to read phonetic sounds, is it's so much easy for you to pronounce the words that you have not yet encountered. The shwa is the important sound in English which is represented by an upside down e in the Phonetic Alphabet. Just like reading musical notes that you could easily figure out its basic melody.
I know that many people tells you this but I love the way that you show english and how is callcenter's job.
I'm learning a lot from this. I am an ESL Teacher and I really enjoyed watching it.
I’m so glad that I found your channel, I have learned a lot from you! Thank you!
im literally answering your questions like a student at school and i really enjoy it.☺️ THANKYOU
Omg! I'm so great that I found you! You're a great mentor for everybody, especially for me that have difficulties when it comes to pronunciation.🥰🤩
thanks candice for sharing you knowledge. Ive been working for 4months now in bpo customer service. Im now taking calls in production and carrying all knowledge you have shared.
All your efforts and kindness are well appreciated. GODBLESS YOU! 🥰😘
Tomorrow is the start date of my training, thanks to this video I really learned a lot. Super easy to understand. Thank you for sharing your knowledge and tips!!! 🥺❤️
Hi san ka po na hired?
Absolutely highly fluent! Love the way speak and yes listening is the key..
This is perfect. This is I've been waiting for. I hope you will make another video related in this topic. Thank you
Hi , This coming Tuesday ill be on my training to become call center agent, and I'm glad that i came across to your youtube account. I have speech deficiencies i can barely pronounce sh , ch , or h. This lesson help me to exercise my tongue so that i can pronounce the word correctly. and only i already watched a lot of your irate customer video.. Thank you so much.
1:17 You, almost laughing here, is very contagious! Haha awesome content, mademoiselle! 👌🙏🤙
Sa 20mins andami kong nalaman, tysm!!
You're the best filipina English teacher I've ever seen so far.
I've watched a lot of video one time and it's all about how to answer Call center agents questions in your job interview, And there's a lot of Content creator, but you're the best no joke!
Recommended!!!💯💯💯😊😊😊
Kindly support her channel
Wow, I don't know how or why I came across your video, but I'm impressed. You were thorough and effective in your teaching methods. More importantly, you gave your audience great advice - I paraphrase, "don't get so hung up on the rules... Instead, learn to listen... to become fluent!" ... I totally agree. I knew some basic Spanish, but I didn't become more fluid in my speech until after I watched telenovelas! 😊 I learned to listen to the words and pronunciations... Then I applied what I heard/learned. Bravo!!! 👏👏👏 More power to you for helping other Filipinos "speak" in a way that Americans can relate to. 💖
Funny, I clearly understand your explanation more than my English teacher! He he
Mabuhay ka at ang iyong channel! 😊
Hi , I binge watched this specific video to enhance my accent, Because there were some evident local accent when i speak. I was applying to be an ESL teacher. Just got accepted yesterday. Thank you for this informative video Candice, this contibutes much to my skills now. 💗
Thank you so much, Ms. Kwestyon! All the love and respect!
I totally agree with the Listening is the key, and the the complicated rules of English. I stick with listening because by the letters gave me so much headache. For me it's 20% grammar, 20% vocabulary, and 60% listening and speaking.
BTW, I love your videos. It's relaxing, soothing, and educational...so I'm subscribing.
Dami kong natututunan dito kay Ma'am Candice!! Nakangiti lang ako all the time habang nanonood at nakikinig ng mga lessons niya!💖💖
Thanks for this great video!💖💖
Sana po ay mas marami pa kayong gawing english lessons for us!💖💖
I don't know though I'm a current employee here in iqor I still don't have the confidence just like her. But this video has helped me a lot to pronounce the words correctly. Guys, it takes time I've been taking calls for almost a year now and yeah my communications skills improve a lot.
THANK YOU FOR DOING THIS!! I hope this helps all those who are sincere in pronouncing and speaking English correctly.
I love your content. Clear, concise and straight to the point.
You explain better than my English teacher way back in high-school 🙈
Ang dami kong natutunan! 🥰 Thank you for constantly make these kind of vids ❤️ more power po.
Even if i'm already a tutor of this accent, i still love learning from anyone else like you.😍
Thanks for the explanation, I'm starting my nesting tomorrow and I'm frightned but your channel help me a lot!! Thanks a lot!!!! You're amazing...
Wow I love this video it make me feel more comfortable now speaking English.
wow you have a beautiful voice that catches my attention, thank you so much for your tips! you reminded me my linguistic class at uni :D
New Subscriber here!…I've been in the call center industry for years now but I'm still willing to learn more and yes it's true, most call me "maarte" however, I always tell them it's called an enunciation and pronunciation... thank you for this channel!😊...God bless!
Watching and listening to you feels like im in my online class..learning a lot.
Oh my God.Thank you for these Ms.Shien.You know my favorite subject is English,but there's a lot to learn more about my pronunciation and the grammar😄.Btw,I am planning to apply as a call center.Wish I could use your accent.Wish me luck!
Btw,new subsciber here.
I learned a lot. Thank you so much. Hoping for part two ❤️
This is very informative, especially to the newbies in the BPO. Precise and concise. Kudos teach!
Love this ..... I've been an ESL teacher for a decade but ,,,,yeah ,,i salute you !!!
I like the way you talk. Some teachers on YT exaggerate their pronunciation to make it sound like American. It has to come out natural and you are doing it just right. You still have a hint of Filipino accent but to me, it's perfect. I wish I can talk like you. If I may also add, some call center agents pronounce T as CH to have that American accent. Ex: Two = CHU which is very irritating.
About the word PESO, it comes from Spanish so I guess it should be pronounced the way Spanish do which is the one we have gotten used to. The one you Googled is the English form where the English pronunciation of vowels is used. In my opinion, "pehso" or "peyso" should be correct.
two = chu? whuuut omg, i find it so informal 🥴
Agree with you on PESO. Mexican Peh-so, not the American pey-sow, should be the standard.
Also, aside from the CHU sound (as in YouCHube), I've heard TS (as in ChrisTS)
Mam I was waiting for your video. Thanks a lot
Hi, thank you so much for your effort making your vids it really helps me btw I'm a fresher call center agent and your mock call practice and advice helped me to passed my mock call thank you so much and I really love your accent🤗please keep making this kind of vid swear it really helps people especially starters like me keep safe Ma'am🤗😊
I soooo admire your voice and enunciation. Glad I found your channel!
damn. literally the answer to all my pronunciation questions HAHAHAHAA (it’s almost 2am and i’m freakin’ out)
ommyyyy sameeee hehe
This is great content. I'd like to add that when a word that starts with a T is preceded by a word that ends with a vowel sound, it's more common to pronounce the t as a flap t (like in the word water). For instance, in "See you tomorrow" the t usually sounds like a d: See yuh duhmorrow 😀
Ooops my mistake. That rule only applies to the words to, today, and tomorrow. And it doesnt matter whether the word is preceded by a vowel or consonant sound.
But pronouncing it with a true t is also 👌
I am quite low in English and this video helped me a lot! Thanks! Gonna watch your videos more. :)
Wow you're the first time I saw teacher that is excellent to pronounce English! Amazing!
Hi! I stared my training last wednesday, and I would just like to say that you and your channel is one of the reasons I was able to get through the application process, and eventually get hired.
Thank you for the service you do, and I hope you can keep this up as long as you can.
Congratulations!!!👏👏 That's so nice to hear.🥳🥳🥳 Thank you, too!❤️
@@Kwestyon ni
I really admire how you speak Ms. Candice.
Hi Candice 😊 I love watching all your videos and I learned lots of things with regards to the BPO jobs. I love the way you articulate words. I hope I can do this accent in the future. I’m glad to inform you that I passed my two BPO JOBS INTERVIEW. because I’ve learned a lot from you 😘😘😘. Keep making videos like this because I know millions of people need such videos like this. Keep on shining CANDICE A.K.A (KWESTYON)😘😘😘😘
first time to work with voice function, after 12 years in back office, talking to client, this is very helpful
Thank you for your informative videos! They're a very big help for call center job aspirants like me. God bless you Sheena❤️
I'm not a call center but as a student, the way you correct pronounciation helps me to improve my pronounciations as well.
It spells "pronunciation"☺️
The most mispronounced word in English is pronunciation. Take it from me.
Very informative, just had my English subject recap❤️😅
im so happy i found you girl.very helpful.thank you!
Yaaayyy!! Thank you so much for this😊🤗
I'm currently applying to a BPO company/s and I'm kinda nervous about it. I've been practising my english for a couple of months. Hope I'll get hired before the month ends.🙏
I'm still a student, but this helps me a lot since i want to improve my pronunciation. Thank you so much.
Thank you for this.. always love learning with Kwestyon ;)
Thank you so much for this tutorial. This could help me improve my communication skills.
i love watching all your video, hoping i recall all esp. the grammar, tips and advice currently applying in call center industry.
"of" has two kinds of pronounciation. The one you just showed is the unstressed sound and also the stressed sound. There are others and it depends on the speed we pronounce it. It's a hard topic that i'm unable to account for since if i speak fast a native won't understand me so i try to speak clearly and less fast.
should be "pronunciation"
I am a career shifter. BPO Industry is indeed a great challenge for me, I just passed several interviews but I always reschedule my second phases of BPO Recruitment, Because I am making necessary preparations through watching these videos from Mam Kwestyon, Because I wanna give my best shot in BPO Recruitment Assessment Process and I realized that watching these videos from her made me realize my strengths and weaknesses to this industry, I can write good English but I have problems in speaking with problems in pronounciation, confidence, fluency verbally that is why right now. I keep watching videos of her. Wish me luck mam, I have my Assessment Schedule next week. Please correct me mam, Give me some important things to remember for just a brief message specially that I can have my assessment next week and I highly appreciating it. Thanks you.
hello candice... Everytime i'm seeing you talking... I feel like i'm hearing the voice of ms. Lea S. you both almost spoke the same tune... and it's inspired me a lot to study more. Actually, I want to comment much just to express my admiration to you, so here iam. thank you candice you helped me a lot, specially your pronunciation and some grammar rules .
This video really helps me a lot, I hope you make a lot of videos like these.
Love it, Sheina! Commonly used idioms in a call center context next time please~ hihihi
With the article "the", the consideration should be on the word's phonological transcription, not on its alphabetical spelling. 😁 Gonna need more contents like this one ❣️
so it's just like same with "a" and"an", right?
I have been watching your videos for a while now and I super love them. I have learned so many things in this video alone :>
Love U Kwestyon!! You`re the best of the best!!!
At 4:37, I learned during high school that most 2-syllable words, when used as verbs and not as nouns, are stressed on their second syllable. Such is with the words:
Object - item VS. objEct - disapprove/disagree
prEsent - existing/occurring at the said time VS. presEnt - give
Insult - disrespectful action VS. insUlt - speak/treat with disrespect
rEcord - documentation/file VS. recOrd - to note/write
prOject - assignment/task VS. projEct - forecast/estimate
Such is with the case with prefer, although the word, in the sentence structure, is solely used as a verb, never as a noun.
I am planning to apply in a BPO company and it will be my first time applying for a job. Babalikan ko to once na ma interview ako at mahire. Thank you for the tips :))
Thank you for sharing this Candice,I love the way how you showed your passion in mentoring so many call center agent aspirants,I started making a habit to review from your videos, even if It's my 2nd call center job,It's kinda good thing to refresh the learnings that I had before,goodluck & more teachings to come,God bless❤...
Ohmygosh I'm so glad YT brought me here. So helpful!
More about these videos please :)
Noted!
Agree!! You 'd help a lot of Filipinos esp children n students too! I love this lesson!😍
3 years in Bpo here. Everyday is a new learning. Thanks ma'am, super galing
I love listening to your voice and watching your videos. You really sound great!
Super talented ka talaga miss Jay Costura. From card readings now you are teaching us correct english pronounciations. Keep up the good work miss Jay.