RIP NZXT H1 (For Now): Formal Recall by Consumer Product Safety Commission
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- Опубліковано 21 лип 2024
- We've been frontrunning the NZXT H1 fire hazard investigation for a few weeks now and have been in contact with the Consumer Product Safety Commission. The case is being recalled.
Sponsor: EVGA Z20 Keyboard on Amazon geni.us/kvPqEC
Support our work via the GN store: Our mouse mats and toolkits are in stock and shipping now - store.gamersnexus.net/
Watch Part 3 (NZXT responds to GN): • NZXT Responds to GN's ...
Watch Part 2: • NZXT is Irresponsible ...
Watch Part 1: • Unsafe Computer Catche...
US CPSC press release: www.cpsc.gov/Recalls/2021/NZX...
Health Canada press release: healthycanadians.gc.ca/recall...
NZXT official H1 recall page: info.nzxt.com/h1-safety-notice/
This video talks about our process of investigating the fire hazard root cause of the NZXT H1, reporting it to the CPSC, and NZXT working with the CPSC to issue a formal recall of the NZXT H1. This satisfies our demand from part 2.
Like our content? Please consider becoming our Patron to support us: / gamersnexus
TIMESTAMPS
00:00 - NZXT H1 Case Returns
02:51 - Working with the CPSC & NZXT
05:17 - H1 Recall Details (CPSC & Health Canada)
11:32 - Our Thoughts
14:27 - Perspective: Samsung Galaxy Note 7
17:16 - Thoughts on Working with the CPSC
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Editorial, Host: Steve Burke
Additional Reporting (Samsung story): Patrick Lathan
Video: Keegan Gallick - Ігри
Support our work via the GN store: Our mouse mats and toolkits are in stock and shipping now - store.gamersnexus.net/
Watch Part 3 (NZXT responds to GN): ua-cam.com/video/ZnDWxiFvUtE/v-deo.html
Watch Part 2: ua-cam.com/video/fjUscSRLwks/v-deo.html
Watch Part 1: ua-cam.com/video/9XIKOSrQdQ0/v-deo.html
US CPSC press release: www.cpsc.gov/Recalls/2021/NZXT-Recalls-H1-Computer-Cases-Due-to-Fire-Hazard
Health Canada press release: healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2021/74997r-eng.php
NZXT official H1 recall page: info.nzxt.com/h1-safety-notice/
Wanted to write. Nice work reproducing the problem. And ensuring the C.P.S.C. would take action.
Awesome Job done by the whole G/N Team on getting this potential Fatal situation dealt with,
the only effort I can see NZXT made towards this problem was 'F*** It'
Finally got the toolkit!!! So stoked
This was not just good journalism but legit consumer safety activism. Great job team GN! I'm sure NZXT is many times a sponsor, and this and other forces have many times put you in a gross, gooey tar-pit like ethical landscape wrt this. I just wanted to say, I think you've handled that whole mess admirably, and really have done a great job here in general. Who knows, lives could have been saved by your sticktoitiveness. Thanks for being undeterred!
I hope everyone realises that you guys probably saved at least property and possibly a life/lives by doing this.
NZXT dragging it out is one of the most scumbag moves possible and you have managed to reverse that.
"The only thing necessary for evil to triumph is for good men to do nothing".
Glad to see you standing up for what is right.
As someone 12 years deep into a career in automotive: EXCELLENT work on the testing and documentation. It won't be celebrated, but doing research on a potentially life-threatening issue that leads to a formal recall should be. I love to see it.
It is being celebrated by us GN viewers at least, for sure. :)
Indeed. Well done GN!
I feel the same way with security research too. Both groups sometimes get looked down on as "trouble makers", but honestly, their skills and desire to find *and* repair errors and faults is honourable. :)
As person working on automotive, shit cost hellot of money if unnoticed leave fabric.
@@TechyBen In my opinion, security researches have earned a reputation as troublemakers.
CPU sidechannel attacks that require physical access to a running machine and use of esoteric sensors to extract bits of information? Really?
Or the GRUB (Linux bootloader) problem where setting up the bootloader configuration in a specific way allowed you to run arbitrary code? Never mind that the ability to configure the bootloader means you already have root access and thus the ability to run arbitrary code.
I hesitate to call them non-issues, but flaws like these are about as close as you can get.
That said, having them is much better than not. Researches do find REAL problems that need fixing, I just wish they had a better sense of the real severity of the problems they find. The media shares part of the blame as well though, running scare stories about nothingburger security "flaws" without understanding their real impact.
We can rest easy knowing Steve and an army of Patricks are on the case case.
@LPF He probably has a whole separate office full of more Patricks
Patrick in Chief reaction after he realise whats the cause of fire is great hahahahhahaha
No, this is Patrick.
You won internet today
Shout out to all the Steve's that need their own Patricks.
We could be an army of holy tech righteousness, if only we all had Patricks of our own.
Steve has to be the most influential Tech Tuber of them all. The amount of changes he's forced is absolutely impressive.
@J Fz Linus needs to be much softer, as his business model (Focused more on entertainment) depends much more on good relations with the tech companies. Although he did very good on the Nvidia - Hardware Unboxed case.
@J Fz i have. I've actually been subscribed to MKBHD longer than any other tech tuber. But the changes that Steve has caused are done much faster and without question. Linus hasn't really forced many changes like Steve has and the same for MKB. MKB is probably the best reviewer out there but Steve's technical knowledge and data to support his opinion is what separates him. When he makes suggestions companies listen. And this is just the most recent example of it.
@J Fz Marques has strong opinions but little data, Linus sometimes does testing with data but not as thorough. Steve's data and documentation of his scientific method to get to his data is top notch to the point where the OEM can't ignore it.
@@nanaholic01 I’m about to post the same.
Dude Steve nitpicks and now only really seems to make content just trying to take companies down that I believe he should actually be working as a consumer product safety commission employee rather than a tech reviewing UA-camr.
He definitely sounded pretty excited when he was talking about his time working with the safety committee lmao
7 days after you contact the CPSC, a full recall was made.
I just wanted to make it clear that you and your team at GN are amazing.
Even Health Canada is in. Im impress
GN is indeed amazing, but so is the CPSC! They are one of my favorite government agencies and really care about the regular consumer.
It feels like Gamers Nexus did FAR more than NZXT did in getting this issue looked at and resolved.
I think if they had just come out and been forthcoming, I might still trust NZXT. However, it looks like they were trying to sweep this under the rug and hope it would just go away.
Sorry, NZXT. No more money from me.
Yes. The most effective way to make these companies understand we aren't taking their bs is to hit them in the one spot they care about: their wallets.
Nzxt is dead to me
A Californian company trying to follow the footsteps of cheap Chinese OEMs rather than well known brands or quality Chinese OEMs.
Hot Cases and the whole Cam software data mining for a long time company was already trash.
Good call, I did the same with MSi that my old PC was heavily using (mobo, GPU, monitor) even if most of their PR stunts were craptop related I decided to stop using them even if they have very good products in the desktop market. The brand new new rig is using a Gigabyte mobo now, the GPU is made by AMD and still the same monitor for now. It kinda feels like a downgrade (230€ mobo with no Power/reset buttons, really? and very little accessories in the box) but I think it's important to stop supporting brand that do wrong stuff.
Thanks, as a volunteer firefighter I have seen the devistation a house fire can cause. I really value how seriously you took this and how hard you pushed NZXT to make the right choice...... eventually
as a regular citizen, thank you for you volunteer firefighting
Amen, just went to a call last night, guy cooking with oil burned his house down and killed his dog and 2 cats, he got out but it was completely avoidable.
Be safe out there brother.
Station #18 Northern Ontario
This is why you have 1.3m subs, Steve. Man, you guys are literally saving lives; journalism isn't dead and you're absolutely proof this is the case. Bravo, GamersNexus team!
Well said. Now support them directly. Buy something from their store!
This is most definitely NOT the case...to buy, that is.
@@titianarasputin, had us in the first half lol.
@@thepatriot6966 Did roughly a week ago. Sadly, shipping a mouse mat from the US to the EU takes _a while_ :D
@@cy-one shipping from the US to the EU will take extra long with the record breaking week long winter storm going on now
"it is easier to set things on fire when you understand how it happens"
this video is sponsored by skillshare: teaching you how to set things on fire
This is my favorite arc from the GN anime
After the GT1030, MSI, and "it's like, math" ones
I'm still waiting for Steve to go super saiyan - you know with that hair its going to be fucking glorious. Thought it would be this saga they kept teasing it with how much his power levels rose but I guess NZXT just wasn't strong enough to push him past that limit.
@@TheInverseGentleman yeah i said something like that in the last nzxt video
Your favourite ark yet 😉
@@rogehmarbi But not "just buy it"?
Great to see they're taking it seriously now, thanks to your team's work people's lives could actually be saved
A more adequate wording would be: lives were probably saved.
@@yanuehara8017 Normally I'd tell ya to shut it, but this actually makes sense, could be useful to the fella
@J G The first or second time screwing it in it might still be safe.
Hut as steve said, overtime it definitely will become more and more dangerous, as the screw digs out more PCB dust.
It's like playing russian roulette with your PC.
The more often you shoot, the closer you get to the bullet.
@@Ikxi sounds exactly like using a condom...😂😂😂 "screwing it in" Once or twice might be safe, but sooner or later it will fail...(and either outcome will likely be bad)😂😂🤭🤭
@@northwiebesick7136 .... that analogy .... also works
sadly
"Our job here is done" *flies through roof*
Great, now we need a new roof! Thanks for nothing, super Steve...
Super Steve!
Worry not, he is Tech Jesus, his powers can restore the roof, how else would he fly thru them all the time GN deals a smackdown to brands that try to slime the consumer?
Well, no it's not. Still have to test their new model.
Safety officer Beve Sturke saves the day again!!!
Don’t forget the multiple Patricks!
@@rhoharane Deputee Patrick!
@@rhoharane Patrick-in-chief
Chief Patrick Officer!
All that bad PR only to be practically forced to recall. They spent so much goodwill instead of doing the right thing straight away.
But it’s good that gamers nexus goes out of their way to work with agencies to look out for us.
And it shouldn't have to be like this
The nylon screws would prevent a fire but there really is no other way to fix this other than replacing the riser.
NZXT still hasn’t issued any emails since their first email addressing this on December 4th
Legally that would admit fault more than they already have, so they won't.
@@ocha-time so Blog Posts with updates are fine but not emails?
@SunRose just the email about the “potential” hazard on December 4th. Which is after the repair kit program began... so... they are really good at communication
I first sent the email on Jan 4th and they just sent the replacement screws a few days ago
@@g0tsp33d what the fuck are you on about? Where am I defending them? I literally did a chargeback for this case because they refused to answer me.
As an NZXT h1 owner, I wholeheartedly appreciate the work you - Steve and your staffs - put into making products safer. I am just extremely anxious to get this problem resolved and disappointed how NZXT handled this overall.
I have one too - what’s your plan? Have you stopped using it?
@@tiestofalljays Unfortunately, it's the only computer I have for work and personal things, so I am still using it. However, I installed the nylon screw "work-around."
@@LegendaryWaterBottle It’s my only pc as well, though I haven’t managed to get ahold of any screws as of yet.
Sucks. Might run it without the case and just have the parts in/on a cardboard box~ lol
At this point, I wish NZXT would just allow me to refund the case (bought it standalone on nzxt.com last year).
Basically NZXT did not care until they got caught.
If this happens again, would they care next time or just try to ignore it again?
Definitely ignore
Some fanboys actually believe that NZXT cares😂 dont give them money!!!!
@@somethingsomethingsomethingdar Money rules the world, money, and assholes
"Basically NZXT did not care until they got caught."
They knew about this long before it came out.
Welcome to America.
If this happens again NZXT is done for good.
When will the GN fire extinguisher be coming out?
I can get behind this product.
Sounds great
i want one as well
would be greate
He should use this case as a "break glass in case of fire"
glad to see it finally getting properly recalled
Ladies and gentlemen: We got em.
Pretty shameful that it came to this and NZXT has done next to nothing to adequately resolve this issue. Will never buy from them and encourage others to do the same. Disgusting, dangerous company.
Yup. Overpriced, poor quality products. I still don't get why people buy their cases. It's poor airflow and thermals. There are far affordable cases that have proper airflow and thermals.
@@conyo985 the build and material quality is not poor, it's above average, still overpriced though. Bad thermals is not automatically bad quality. The past me (prior to the fire debacle) would rather have an NZXT case than a plastic milk crate. In fact I own a H440 and it's still a great, silent case. If you don't care about aesthetics that's fine but some people, like me, are simply put shallow.
Edit: of course the fact that they catch FIRE does mean that the quality is unacceptable.
Calm down you will end up getting a hit taken out on Steve costing mega corporations mega profits is dangerous lol
@@neoqueto Well, I like fire, so I`m getting 10
@SunRose I like NZXT cases for the same reason, they look good and that’s all they have going for them. I went from an h510 with CPU (10700k) and GPU (3070 master) temps at 80+ to an NR200p with 69°C max for GPU and CPU (now 5600x) never passes 65°C. My h210i wasn’t any better, NZXT needs to fix their airflow problems.
The way NZXT attempted to avoid this issue has been enough to sour their reputation with me. I won't be building in any of their cases for a long time.
Same. Really sad since I would’ve totally bought an H1 if it came without the power supply.
I’ll keep my current case and look into other brands
or hopefully using any of their other products.
Unfortunately not all consumers know about this debacle and will continue to buy their products...if other UA-camrs don't make an effort to promote this issue it will only get so far
@@red9884 The H1 has the Meshlicious now to compete with. Maybe try that? I'm also ditching NZXT in my next build.
I blacklisted all kinds of companies not just NZXZ
"And I would have gotten away with it too, if not for you meddling Patricks (and Stevey Stevey Burke! )"
-Old Man NZXTenkins
Wow!!! You should be justifiably proud for the part you played in making this happen. Great work.
The New Zealand retailer confirmed they will send me the replacement riser.
Good to hear! If you have concerns until then, Jayz2cents showed temporarily replacing those two metal screws with simple zip ties. It will hold the riser card pretty securely to case, with no threat of shorting. Just a temporary fix.
@@catbertz agreed... I watched that one too and I don't have that case, or use riser cables, in my new setup I built last year, but using zip ties is very ingenious and unfortunately something I would never have thought of doing, had I not watched a big brain like jay talk about the problem and show his fix...
NZXT has lots all goodwill with me, and is now in my "do not buy" category after lying to us, trying to ignore this, and try to get away with doing the bare minimum.
@J Fz Besides msi, asrock & intel, do you mind sharing why those other companies are on ur blacklist? (Not disagreeing or anything, just genuinely curious)
GN single handedly made it happen.
Thats why we all should fund his patreon account. That he will never bow down to coperates and always is free too make the content he wants!
When you are so badaas at doing tech reviews you become the guardian angel for customers.
A messiah of tech, guess that's why he's 'Tech Jesus'
He takes rabid comments/insults/death threats from fanboys/shills for our sins.
B A D *A A S*
"Serial numbers, we'll put them on the screen.. They're long.. 1200233400001 to 1200..."
Intel naming team: TAKE NOTES, TAKE NOTES!
The new 12 core Intel i1200233400001 CPU
Lol, good one 😂
More like every monitor naming team :)
@@l0k video title: "Trying the new GDKRWK15855569844556621455665i"
this is way more accurate than it should be
I've requested a refund as I bought it directly from NZXT - zero responses to it.
I got told if I wanted a riser cable replacement in March. I asked for a refund instead and have no responses since. Yep not buying any more nzxt products in the future.
Idk dude, I emailed them and got a reply that day. Already sent back my case, got notified when they received it and got my full refund. But I guess it just depends when ya messaged them.
Also sent a customer support email for the riser cable and haven't heard back
@@BillyGiraffe I messaged them the day that the video came out with the screenshot of the statement stating that they'd buy it back if it was bought from NZXT - bad timing on my part haha
@@TwoLittleMochi hopefully you do get a return email back soon though but I will say they are gonna do the return. Especially now they are kinda forced too hahaha.
Damn fine work guys! Your commitment to your audience and not brands you've worked with is a testament to your integrity.
The whole thing that gets me is we're talking about the cost of grounding some screw holes with a miniscule amount of copper. NZXT chose to go with the guys who were cheaping out on that for what was probably nothing more then a few pennies less on each riser bought. Let's say they produced 50,000 units for the first run and going with this riser over another saved them 3 cents per unit. They would save a whopping $1500 lol Doesn't seem worth it now, does it NZXT? They will be paying exponentially more just in shipping out and shipping in defective risers/cases.
Never attribute to malice what can appropriately be explained by stupidity.
I would say it's more likely that the error wasn't penny pinching on the circuit-board itself, but rather that the company they purchased from where using cheap PCB design software.
The main players in the industry have the software designed and scripted to flag the 1mm safety margins, the copper sleeved through holes and appropriate screw sizes by default.
If the company was using well maintained design software it would have taken an intentional override of 3 different safeties to allow this - as opposed to the company accountant choosing to by the software at 1/2 price.
The work that GN has done regarding this case may have helped prevent fires and maybe even saved lives! Well done!
I'm so glad to hear that your hard work has paid off, you're the only youtube channel I know that actively helps consumers, even going so far as to help regulators in US and abroad. I'm glad I am a subscriber and I will purchase something from your store in support of your excellent work in this regard
This whole thing is insane. Really awesome job on this GN. You guys really do go above and beyond. I can't imagine a brand would be pleased with a review partner publicizing all of this. Glad to see that you and your team actually put the consumer above all other concerns.
Happy to hear government intervention. I had mention this in a comment a week ago on one of your other H1 videos.
“This isn’t just an “oops” mistake, this is complete negligence by an Electrical Engineer, and further negligence by the company to immediately fix the situation the correct way. This product needs to be reported to the relevant US government agencies so it can’t be sold.”
Yeah, the lack of hole clearance for the screw and plane clearance from that hole are unforgivably bad design flaws on that PCB.
They should really make the PCB a different color for easy identification.
Just in case you haven't heard, Steve's been covering the case about this case, in which case this case has a serious case of heartburn and the case catches fire.
"Or....Or they were working at it with a 'different level of urgency'".... Steve for diplomat of the year award.
The wrong people will get fired.
Sarcastangry Steve really gets work done when he's concerned about a serious issue, like a fire fucking killing somebody. I hope NZXT doesn't hate you now, they'd have been far worse off had they actually killed somebody
NZXT said that they'll be sending the new riser to GN for testing.
Why would they do that?
Because they hate them?
@@Ikxi lol no because they know that if they don't send one, GN will just rip them for doing so and obtain one regardless. Steve literally said so himself in the video xD
@@TheOriginalFaxon Yea, they are gonns obtain any other thing that they want to review too.
So I think sending the new riser means that they are gonna send more.
But we'll see.
I predict GN won't be getting a lot of free cases from NZXT in the future. Maybe they should rename themselves to NZZZZZZZZZZZZZZZZZxtttt.
@J Fz as long as they continue to offer products like the mouse mat, I‘m not worried.
@J Fz as long as they continue to offer products like the mouse mat, I‘m not worried.
Thats why we all should fund his patreon account. That he will never bow down to coperates and always is free too make the content he wants!
@@LordEisenfaust And I do. (Great for just the Discord channel if nothing else.) Plus a mouse mat and a couple shirts .. because they were cool. I know in the long run, it does not matter if NZXT gives GN stuff. Day 1 reviews of cases is not really a priority.
The NZXT H1 Saga solidifies my theory that Steve is the Tech Messiah
Hence why he is called Tech Jesus.
That’s so friggin’ cool that your team’s testing led to and shaped a government led recall response. You guys are totally deserving of the all the recognition of your work that could have very much saved many lives. This is what journalism is all about. Hats off to you guys.
I'm just so grateful for all your tireless work on this. Big thanks to the whole team!
Long ago, the four nations lived in peace but everything changed when NZXT attacked.... insert rest of @Gamers Nexus intro. Good job Steve :)
I'll be expecting a Headhunterz style intro with that phrase.
@@karatwilight I’m S C R E A M I N G 😂🤣
GN: Go to sleep knowing your actions may have saved a life.
Sleep. Hah. Steve has mountains to bike.
This is why I love this channel, you guys not only give great reviews, and in-depth knowledge but also watch out for the industry.
So much for the people that said you didn’t really put pressure on NZXT... This was really outstanding work, I bet you didn’t think you would save lives by reviewing cases when you started 😆. Keep it up, your integrity and dedication are really inspirational.
Replacing the screws with plastic ones is like cutting the fuse off a bomb and calling it "safe"
Glad this has gotten actual attention
I appreciate you looking out for everyone man. Videos are crazy informative
Thank you for sticking with this. You very well may have saved a fair few of us from a housefire, and possibly saved a life or two.
Don't let companies bury stuff like this, keep up the good work!
Really impressive that you were reached out to for input. I can’t do the Patreon thing but you have earned some merch support as this kind of work cannot be done without monetary support direct from the industry. Kudos!
Thanks to you guys, final something is being done!!!
They had absolutely no chance after what you did-from a legal standpoint they got checknmated by your platform.
And from a PR standpoint they are in no position to end their relationship with GN even though they ripped them a new one. Win for everyone, well-deserved loss for NZXT.
I got an NZXT H1 case a week before the fire hazard problem was announced, and I really appreciate that you make these videos.
Just got my replacement riser cable yesterday! Thanks Steve and team!
When talking about the number of incidents I loved the smile when saying "One of them might be ours"
"Just pull (cases off store shelves) Harder! "
This is why GN is held in such high regard.
Excellent work 👍
Good job guys. You for sure saved someone's life with this little campaign.
Nice job guys! I’m glad to see a formal recall being issued
RIP Jay's Niece's painted case....
He did replace the metal screw with a nylon screw iirc
@@djbreaks chances are good he'll be calling in for the replacement riser too. Jay's not dumb enough to let a child keep a fire risk.
It's just the riser, easy enough to engineer a replacement and get it out to market. A hassle and expense for nzxt for sure, but way cheaper then lawsuits.
@@jman1121 For insurance/UL regulatory reasons they may require the full case to be returned. Not sure if they are going to rework the cases or just send out new ones. Depending on stock they may just send out new ones. If that's the case (hehehe) then Jay will have to redo the custom paint job.
Thanks for the meticulous work and reporting GN!
Simply awesome and very important work, thanks GN!
NZXT : got a recall call.
EVGA : its free real estate!
Ive been waiting for 2 weeks on this issue and NZXT haven’t replied back to my emails on this issue
been waiting 2 months on vinyl screws. no chance new riser cable gets shipped by april. more like september or next year even. H1 needs to be recalled proper and refund or credit given out.
Insight into the Samsung thing. I started work at a company called WeGoLook shortly after that whole incident. WeGoLook is a gig worker type company where people mostly go get photos of vehicles and property for insurance claims so they don't have to send adjusters, but we also did some other stuff, including having our "Lookers" go out to Samsung customers that had their phone explode or catch fire. They'd get pictures of damages (and sometimes injuries😬), pick up the phone, put it in a special hazard box, and ship it back to Samsung.
Although the Note 7 situation cooled down, Samsung kept using WeGoLook for any incidences like that, which weren't SUPER common, but still did happen every once in a while.
I'm probably not supposed to talk about any of it, but I don't care. It's been well over a year since I left. I did account coordination for a lot of our big clients and can say, without hesitation, that Samsung was the most unorganized, backward, wasteful, and frustrating client we had. I think when companies get THAT massive, no one really knows who's in charge and we'd constantly get conflicting information and instructions from different people at different times. Like...what they hired us and our contractors to do was so simple, yet their craving for utter control meant those orders were way overcomplicated and expensive. Guess it was good they also paid us a fortune for the service. That experience, and stories I've heard from friends that work at other massive and old corporations just taught me when a company gets that big, almost no one works together or cares about costs or efficiency. It's nuts!
As always, thank you for looking out for us. There can never be enough to thank you for especially looking towards this potential monstrosity.
I flipping adore this channel! Thank you for all your hard work Steve! (& the army of Patricks)
"Working with the CPSC" often means negotiating to try to make the problem go away as inconsequential/not worth a full-blown recall.
I purchased this case back last spring. And was just getting around to putting it together. (Covid laziness was real)
I was searching up a solid cpu for this case/mobo I purchased. And this review series was the first thing that popped up.
I am SO SO thankful for you guys. I will be buying the tool set and some other things in gratitude for your hard work on this ❤️💋
The Gamers Nexus crew needs a medal.
Guess GN isn’t getting anything from NZXT for Lunar New Year.
Provided NZXT learns a valuable lesson from this I don't think GN really cares :-)
They are getting the new riser, Steve said
Almost bought one. Now I'm glad I didn't.
dont. will just become a headache.
@@christophermccarthy3437 a headache? Hardly.
You act like the potential fire issue was actually a widespread common and easily replicated issue.
There is an extremely simple adjustment that can be made to the riser to 100% prevent the whole fire thing
I would still buy one if it comes with a good grounded riser cable. It's a nice case for an HTPC/"Console PC" :)
I was going to buy one in August, thank god I didn't. I am going to get an H210i instead.
@J Fz indeed. That's why a good riser cable has plated bigger holes connected to ground, not 12V ;'P
For that I was saying that this case with a good riser would be nice besides todays issues
Steve and Team: Thank you very much for look into the CC issue, I really appreciate your effort. I can use the CC again. I'm very grateful. Keep going!
Great job team!! Worth all the effort on the past videos
NZXT now lives forever in memedom.
Never achieve meme status.
Unless you're bundled up bernie. Then it's somewhat wholesome
To those calling this « influence », Steve has the opposite : its the rational demonstration that lead to the enforcement of applicable regulation. I know that in this nonsensical world it’s very surprising. But don’t get confused.
I was just about to buy this case for my baby brother. Thank you for all the work that you do.
I'm impressed. Your work makes the lives of people safer. You guys rock! Thank you.
Steve: I can tell you I don’t have money. But what I do have are a very particular set of skills, skills I have acquired over a very long career. Skills that make me a nightmare for people like you.
If you recall your product now, that’ll be the end of it. I will not look for you, I will not pursue you. But if you don’t, I will look for you, I will find you, and I will embarrass your company.
And that folks, is HOW YOU GET SHIT DONE!
with multiple Patricks
Thanks for your work and for keeping us safe.
Good to see that cpsc is willing to do something about it. I reported it to our local goverment agency here in denmark a few days after i saw your first video on this. They have not moved on this at all, eventhough there are still retailers selling it here.
Always was SUS of NZXT. When I heard about enabling ram XMP/DOCP would void the warranty on their prebuilds, I laughed my ass off. When I was shopping for cases and I saw the NZXT cases I also laughed at the cookie cutter garbage cases that all looked the same. Then you had NZXT CAM that everyone complained about. I usually avoided them, but now I will 1000%. None of their products will touch any of my builds and I will never recommend them. Idgaf if they sell a CPU cooler that cools down to 10c for 1$ and lasts 50 years. Fuck em.
"Do you understand? It is a Total Recall."
This series has been some of the best work GN has done.
Commendable journalism, and outstanding journalists. Thank you, and keep on going strong mates.
I already recieved an email from nzxt that they will send me a new riser automatically when it becomes available.
Tech Jesus just smite NZXT H1, banished them to where they belong. May he protect us from years to come.
Our Nexus, who art of Gamers
Hardcore be thy content.
Thy experiments come,
Thy results become
The basis of recalls worldwide as they are in the US & Canada
Great investigation from the team!
I'm constantly impressed with how much Gamers Nexus does for the community, with the charity and environmental endeavors (Cat Angels and Eden Reforestation) to providing in-depth analysis and reviews on parts and components.
As always, looking forward to your next content!
Thank you Steve for these videos explaining why this is happening. Makes it easier to look for those faults in other products.
Got a Thermal Take Core P5 - and that riser looks like it should at least be relatively safe.
Bought the plastic version of H1 4 weeks ago. After watching Steve's video, I contact the local retailer and got confirmation they will mail me the replacement riser when it is available. Still, NZXT could have done much faster much better. The H1 could still be the last NZXT product I bought. Will see.
That you were still able to buy the case is scary.
It's pretty funny how a niche low volume case that will never even sell that much is causing so much trouble for a company. Really shows how much they cared about the segment to begin with, they probably just wanted to put something out there to have market share for this format.
32,000 units is pretty good.
@@GamersNexus Actually a lot more than I expected, I wonder how many were bld compared to standalone cases.
@J Fz I actually hadn't checked the price at all, but since this comes with a cooler and PSU included it doesn't seem as bad as I thought.
Steve and the league of Patricks - the fire starters. Bless you guys for all your work on this matter. You have made home computing safer and probably saved lives.
Awesome work GN! No question your hard work saved some PCs, homes, livelihoods, and possibly HUMAN LIVES too! Much appreciated.
All they had to do was recall, change the riser, destroy the faulty one instead they couldn’t even ship 2 stupid plastic screws... its not like millions of people bought this case, no need to ship the cases internationally just repair them in local tech service... takes 5 minutes. Nzxt fucked up big time
They have sold over 20k units. You cant just change from metal to plastic screws locally and call it a day... what if some random guy bought a case in 2 years and during install, one of them broke... and he decided to use a metal screw he had as a quickfix ....... --> potensial risk of house burning down / people getting killed in their sleep.
Heh “covering this case”
They've been working diligently on the case case.
@@racerex340 which we all appreciate! But the joke is that “covering” the case (literally, with like a blanket) would be even more dangerous than the case is by itself 😉
With a layer of aqueous film forming foam, preferably.
This is what journalism looks like. Thank you Steve and your entire team. You guys are represent the best in scientific technology reviewing.
Thank you for putting so much time and effort into this safety issue. It's sad that the media and industry are so power/money focused and politically driven (mainstream media/reporters, at least) that the news that is typically put out is biased; it is refreshing to see that you are truly independent and focused on the consumer without a political/financial/business partnership driving what (and if) you cover.
This has also been an enlightening series, especially this video where I think you have done a great job outlining high level how the recall process can work. I'm glad you are holding industry suppliers accountable and pushing for consumer advocacy - keep up the great work and videos!
PS: You know you're onto something when both Jay and Linus refer to your breaking news/research in their own videos, or cover something only after you begin covering it :)