Watch our interview with Newegg (face-to-face): ua-cam.com/video/d1R4wbuXFII/v-deo.html If you missed the beginning of this story, you can find it here: ua-cam.com/video/2fnXsmXzphI/v-deo.html Newegg responded (sort of): ua-cam.com/video/-wECJJveifw/v-deo.html GN 3D Coaster Packs are now on back-order! store.gamersnexus.net/products/3d-coaster-pack-4-component-coasters (This amazing 4-pack of fully custom coasters that we designed and made uses high-quality materials and vibrant, PC-centric designs that you won't get anywhere else. It also supports the weeks of testing we do on content like this! Last time, stock sold out in about 36 hours. Make sure you back-order soon!)
funny I never got my photos of my 'bent pins' either...twice even, I asked twice for photos...I'd have to bet that you got back a different motherboard than the one you had. (oh yea I had to ask for my refund in 3 separate calls now and still haven't gotten it)
Didn't you send it back and they still denied your request or did they deny it immediately after receiving it? Newegg has some explaining to do to everyone following this story.
WOW, this is insane.... Jesus Newegg, I have bought way too much from Newegg over the years... Say what you want about Amazon, but their customer service is significantly better...
New Egg re-selling the motherboard after getting it back from Gigabyte very likely was just incompetence. However, refusing to refund you when the ticket was still attached to the board with all of the relevant information on it very much could be considered malicious. F New Egg. I will never shop with them again if I can help it.
This is so sad. I remember the newegg I grew up with that was at the top of everyone's vendor list. Their sorting/browsing system for products back in 2004 was by far the best you'd ever find, extremely innovative. This is sad.
They were so legit. It felt like a haven, if you needed something NewEgg would have it, for a good price, and with good customer service. I remember being shown it by a friend in 2006 and being blown away. Company culture is a real thing, what makes a company great isn’t guaranteed to stick around. It just takes a new CEO, new ownership, or a few new presidents to bring the entire train off the rails. So long as those new parties get good, cheap profit for a few years, the shitty business pattern is solidified.
Newegg is going to have a hard time climbing out of this hole. Either they had an incompetent employee or procedure that led to broken parts being put back on the shelf or they intentionally put borked parts back on the shelf for resell. Either one makes them a company to stay away from until such time as they are proven to have fixed the problem.
I LOVE that you didn't answer their calls and forced them to use official inquiry channels! The frustration and sweat that must have been building as they kept hitting a wall is EXACTLY what consumers have felt for years when trying to access their support. Bravo
@@everythingponywho cares? If you don’t want to put the effort in when a customer needs, and only make the attempt after you call them out, they deserve to figure it out themselves.
It's ok Steve, the GPU smuggling days were rough, and one still falls out on occasion during a probing, but I'm mostly past it thanks to the therapy and meds. Magnell Associates was the parent company when I worked there, I am guessing that Inc is gone since Newegg was sold, but likely companies like Gigabyte still use the name in their RMA processing record keeping etc. Also, I think you mean Newegg's Shell Shocking™ Incompetence 😂
Paul, I would like you to know that I feel you in all the past. The PTSD I guess... I did similarly questionable things but I also moved on (group therapy meds as well) and I am with you bro. 😂
So let me get this straight; they denied the RMA claim for "bent pins", even though there is a sticker on the board, from their own RMA to Gigabyte, stating that is has bent pins? I'm a 17-year Newegg customer, and I'll be shopping elsewhere from now on.
Don't forget to write them an e-mail and tell them so... I'm sure HQ is having a blast right now, so why not give them a cup of gasoline for their enjoyable dumpster fire? :P
I'm surprised you lasted that long without any issues. I started off being a customer with them back in 2005, after two bad laptop purchases (2011 and 2014) and how badly they handled both situations, i haven't bought anything from them again.
Yea, Steve's "best case" theory falls apart when you think about that. They'd have to be staffed by literal monkeys for that incompetence theory to hold water.
@@Michael-zf1ko It's worse than that, though. Even if it was a mistake sending a damaged product to a customer, when they got it back from GN was when it went into malicious territory. They said he damaged the pins even though there was a huge sticker on the product dated before his original order from the manufacturer stating it was damaged. Either the employees refused to inspect the product, or it's Newegg policy to reject a certain amount of returns.
I have an order with Newegg dating back to 2001 where I built a whole new PC I wanted to support them vs amazon so I continued to shop there. I will not be shopping with Newegg any longer.
I don't feel bad that Newegg is facing this sort of publicity, they have been deserving of it for years. I miss the days when Newegg was a good retailer.
I have honestly bought more from Tigerdirect than Newegg because the decline was soooo damn fast. Maybe two years and I refused to buy from them anymore.
Stopped using Newegg in 2015 when they screwed me over for sales tax on orders going back three years instead of just dealing with it like every other online retailer. I have not bought a single product from them since and don’t think I ever will again.
@@wasimlhr They should have never sold it. It is not like it was cosmetic damage, this was bent CPU socket pins. If I tried to install a CPU on such a motherboard, I would expect nothing but problems and frustration. That is assuming that the thing even POSTs. I just could not trust it to be reliable enough if it ever had a damaged CPU socket, there is no way!!
𝕊𝕡𝕖𝕔𝕚𝕒𝕝 𝕕𝕒𝕥𝕚𝕟𝕘 𝕗𝕠𝕣 𝕪𝕠𝕦 ➺ BEAUTYZONE.CAM/Anna Anna is a beautiful girl. He's the person I love, he's my light day. The way the music flows and sounds is extravagant and fun. Anna is icon, legend, beautiful girl, princess, inspiration, a star. I could go on and on, understand this. I love NBA Anna.#垃圾
Newegg received this board WITH their RMA sticker on it and STILL claimed that the customer broke it. There's no explanation that isn't malicious for that one.
There is still the possibility someone on the other end of the line is incompetent, looking at the board and seeing the sticker saying "customer damaged pins" and literally re-reading without probing further for answers. Could be tied up to a miscommunication since the party claiming they never opened it are just as confused at the accusation. Reality is you're likely right though. Just saying there is slim possibility this could be tied up to negligence and a worker who couldn't be bothered to look into it
This and I replied in length to it in my post before... If a company gets an RMA'd product back from a manufacturer and then resell it to customers just to blame them for the damage that is by lay fraud and they should be in prison for it and the company shut down or better have someone to oversee the future conduct of that company for a while (after CEO and the people responsible going to prison hopefully) , because I would bet 99% of employees were "just following orders" ,......to spark a shitstorm, as a german person saying that
@@BruderOE Calm down. It's $500. It would be a misdemeanor. If it were actually taken to court the employee would, besides being fired(probably), at most, be fined.
@@moderusprime Yeah, sure it's "just" 500$. What if it is a wide spread issue and it isn't just 500$? (and we are already pretty sure it is, based on how many people have reported this) What we don't know for certain is whether it's malicious or straight up incompetence. If it is done on purpose and on such a scale then it is fraud and people who are responsible for it should be held accountable. EDIT: formatting
@@moderusprime "Calm down. It's $500. It would be a misdemeanor. If it were actually taken to court the employee would, besides being fired(probably), at most, be fined." if they only did it to ONE person, sure... But that's not the case, they've done this with thousands... So the dollars rack up way, WAY BEYOND 500 dollars, my man. It's fraud. :P
"Newegg has been calling me." Probably because not only did they scam you, they returned the motherboard that contained proof they knowingly sold a broken product.
That's not incompetence, that is 1000000% scam. Newegg knew this was a damaged board, sold you that board and then tried to blame you for the damage. That is literally criminal.
So criminal it's Chinese. Their quality took a cliff years ago, and the customer support fell apart to scammer tier. Too bad they are not held accountable by FTC.
Not sure why they would leave the RMA label (with sensitive info on it) that literally states that it's damaged, if it's intended to be a scam, though. Sounds more likely they just got in back and sent it to the customer without checking it. And that doesn't excuse their behaviour whatsoever, since that's only the *start* of the issues outlined by Steve in these videos.
@@exscape The "scam" part is that a large company like Newegg absolutely tracks their own inventory - if they sent something in for an RMA, and it got sent back as damaged, it will have existed on their system as a damaged item. They didn't even need to open the box to verify that - they knew when Gigabyte told them. So since they were told explicitly that this is a damaged item, and still sold it as functional = scam.
@@gambiting Exactly. I could understand basically everything up to them getting it back from GN as various levels of incompetence. Yeah, sure, some underpaid factory worker might've accidentally put a defective board back on the shelf. BUT, when Steve called them about it, this is a product with a serial number that can been tracked. They knew they originally ordered it, sold it to someone, got it back, sent it to Gigabyte, and got it back again. Any number of people that he talked to during his calls before this could have looked into this product's history or escalated it to to someone who could. Any amount of investigation whatsoever would show that this motherboard was currently in the same state it was when they sent it to Gigiabyte. Which was perfectly in line with what the customer (Steve) was telling them. Yet they chose not to. I can try to understand that sometimes things happen due to incompetence, or just plain old bad luck. I can understand being suspicious of a customer claiming that something wasn't their fault. But refusing to put even the smallest effort into investigating an incident moves this from incompetence to malice. They are totally fine with simply taking advantage of the situation to keep the customer's money. And all for what? A few hundred dollars to lose a customer worth 10s of thousands? It's insane. F_ck Newegg. I've bought from them before, but I won't again.
Not even, he's still giving the benefit of the doubt. Since they want to claim that he damaged the board, he should've claimed it was an act of pure malice with the evidence of the sticker
The whole time, I've been wondering why they don't have the same staff confirming returns, as they have confirming boxes ready to go out- Don't tell them which components are which, just to either pass as working, or fail as defective, and explain the defect. Sounds like a good way to remove bias, and avoid having two departments for confirming components in the RMA/refurb pipeline.
That's the thing that cannot be stated enough. They KNEW it was damaged beyond repair because they had already sent it to gigabyte for repair, and refused to pay for the repair. they KNEW they were selling a defective product.
@@seanbrockest3888 Yeah, the RMA team that refused the return was STARING at the sticker with the RMA information from Gigabyte. They were certainly capable of checking the status of that RMA.
I ordered a pc from Newegg and never got it. When I told them . Their claims department denied my claim … the package was never delivered and ups even admitted fault . Thanks for reminding me to do something about it . yea they lost my business for life. The way the handled the entire thing was insanity . I felt like I was living In a twilight zone . I understand they are not as rich as their competition but wow to just rip your customer off for close to 2k … insane. After some digging I started finding a ton of peoples returns being denied . Shame Newegg shame .
See, if I had done that, I would have called Newegg and complained. If UPS admitted the delivery was never made, and Newegg refused to solve the problem, I would have just made a chargeback against the purchase and called it "denial of service" or something like that.
@@ReadTheShrill I had an issue with Newegg where they created the shipping label, said it was shipped, but UPS never recorded a pick-up. So it was sitting in the Newegg warehouse (or in an employee's house) while I awaited the product's arrival. Newegg took 2 days after I called looking for the product and then admitted they never shipped it and sent me another case. So I dunno. Newegg may have it recorded as shipped, and UPS may claim fault, but do we know if the product was scanned into UPS's system, or was it a situation like I had...
@@Dakarn yeah agreed, Ive done chargebacks for non delivered items even if they technically are "shipped" all I had to do was call the package handler and verify that they never received the item.
@@ReadTheShrill Yeah but the problem with that it's that it's the sender of the item that is responsible in opening a case/claim with the shipper, not the receiver. So it's still 100% NewEgg's responsibility to help out the customer here. UPS won't do shit you know they definitely aren't the ones who are going to give you our money back. What NewEgg should do is refund, then do their own case with UPS and if they win great NewEgg gets their money but if they don't it sucks then NewEgg would bring UPS to court or some shit. At the end of the day, the important thing is that the customer should be dealt and their issue resolved.
You are assuming they actually reopened it when Steve sent it back. The motherboard was most likely already in their system as having bent pins...no need to open it if you already know that it was broke and was just waiting for a innocent customer to buy it so they could deny the RMA and keep the money. Steve was nice by not saying it...but this was definitely done with malice to screw over someone.
@@ericcalkins908 YES THANK YOU! I've been commenting that several times. so many people giving the benefit of the doubt like databases aren't a thing...
GN viewers take away from this: Start competing youtube channel to be able to rma motherboards. (protip, if you need millions of viewers for a tech channel, review toy firetrucks, it saves you years of growing your channel)
You know this issue exists in the first place because those in charge are detached from day to day operations! Hope the whole company burns.... They have screwed over too many of us.
Oh man, calling Gigabyte with that cover story was a genius move. Incredible how everything went wrong for Newegg, makes me want to believe in karma. Of all the sales they make, of all the times they try to pull something like this (and even if it's a "common procedure" I can only imagine it pales in comparison to the actual sales numbers, if anything, they can't have that many damaged goods to resell), they land exactly on GN, with an RMA sticker on the board. This is just too good. I can already see my 2022 disappointment tour shirt with this marked in January.
i ordered a "brand new" motherboard "never used" but it came in the mail in a brown box with inspection sheets saying everything was good, no stand-offs and the so called "brand new" motherboard didnt have a box. I opened it and the io shield was bent like it was dropped and i couldnt use 3 of the 4 usb ports so i had to hammer it back so it would even fit in the case. The inspection sheet said it was also updated to the latest bios and it was behind by over a year. I reached out to customer service and its been over a month now with 3 attempts and they still never responded. F Newegg, I rather order from ebay now.
In 2021, I bought a GPU from Newegg which was never delivered. The UPS tracking showed the package was “delivered”, but it never came. I brought it to their attention within hours, but when asked about the refund, I was told to file a police complaint first. So I complied but then they refused to issue the refund saying it was my fault since it was stolen after delivery. All this while UPS also conducted an internal investigation and deduced that the shipment was in fact lost. The UPS website was also updated to reflect that insurance claim has been reimbursed to the shipper (Newegg). And yet, they never paid me back. I am a student and didn’t use a credit card, so couldn’t file a dispute. It was equivalent to a month’s rent and it swayed me away from gaming. But I’m never going to let this go. I’ve preserved every single document hoping it’ll be valuable someday.
@@doosra1000 same shit happened to me twice from them.. and once where they neglected to put everything in the box I did get.. as in missing items.. expensive items.
@@doosra1000 this happened to me with a motherboard, said it was delivered and it was no where to be seen, I know the person who delivered to my house and she said she never had it. I called Newegg and they actually gave me a refund no questions asked
@@doosra1000 make a Better Business bureau complaint (though I can see the newegg issue becoming a class action). Moreover call Newegg tell them that you see the return for insurance from ups, and that you're going to do such. Companies definitely dislike their complaints on BBB, in order to not seem like a scam they tend to reply to BBB complaints pretty quickly. But at this point Newegg is doing a very good job at showing themselves a scam in the public perception.
I almost lost $900 from Newegg for a similar situation. I purchased a 2080 super and returned it within the return window. This is only after they tried arguing there wasn't a return policy on the GPU. Anyway fast forward a couple months and I agreed to pay restocking fees as well as return shipping. So I sent it back and what do you know, Newegg sent me an email telling me the 2080 super was broken and I would not be getting a refund. I am just lucky that I purchased insurance through UPS who then set up an investigation. The second Newegg heard I had opened an investigation with UPS they refunded me the entire amount of the graphics card with no restocking fees taken. If I didn't pay $60 for UPS insurance I'd be out $900. Safe to say I don't buy from them anymore.
I'm 22 years old, my friends are the same. Recently, some of us began our post-college careers and are now able to afford our own PC builds. We were all going to buy components from NewEgg, but now we're uncomfortable supporting their business. Your reporting has saved us all from potential scams. Thank you, Gamer's Nexus. Edit: spelling
𝕊𝕡𝕖𝕔𝕚𝕒𝕝 𝕕𝕒𝕥𝕚𝕟𝕘 𝕗𝕠𝕣 𝕪𝕠𝕦 ➺ BEAUTYZONE.CAM/Anna Anna is a beautiful girl. He's the person I love, he's my light day. The way the music flows and sounds is extravagant and fun. Anna is icon, legend, beautiful girl, princess, inspiration, a star. I could go on and on, understand this. I love NBA Anna.#垃圾
MicroCenter is wicked good, and they don't pull dishonest shit! I used to Live in Chicago, and went to their store there quite a bit (geek heaven), because they always had a lot of open box, clearance and other stuff. A tag "same as new warranty" on everything but only with exceptions like if you bought something with damage, irrelevant to its function, it would say "sold with Scratches" or similar, but if you plugged it in and it didn't work, they'd take it back. I saved a crap load buying open box stuff, and never once did any of it not work, because they always tested it before it went back on the shelf.
@@Cxs1a3 sorry but I have to agree. Microcenter is amazing. The guys looking for a new place to buy pc components, whats wrong with giving him some suggestions?
@@jch8175 Microcenter's website looks 20 years old , and most of their products don't ship. Strikes me as an arrogant, stubborn boomer business unwilling to adapt.
Honestly I think Amazon is the best. They always accept returns no questions asked and have great customer service. I try to get anything pc related from there
I vehemently avoided anything that wasn't new because of this... Until motherboard manufacturers raised prices by 50% or more. But when I decided to upgrade to 13th Gen, Amazon had a 'Used - Good' Z790 Hero for less than I paid for my X570 board. I expected it to show up without the original box, the m.2 AIC to be missing and damage to the heatsinks or something. It was not only 100% complete, but all of the peels were still in place, it showed no signs of ever being installed, all of the accessories were still sealed, and the only defect I could find was a dent to the front of the box. All in all, not bad for saving $300 over new. And I trusted it waaaaay more because I knew Amazon wouldn't fuss about the refund if there was an issue with it
Yup. Pretty sure the plan was. Sell defective item. Customer returns and Newegg refuses because it's damaged. Newegg then keeps the board, 500 dollars, and claims to UPS it was damaged in shipping.
I won the new egg shuffle and all I got was a used bundled screen that had clearly been returned and was in a box sloppily wrapped with asus tape Never got the card I won They are clearly selling used items because they cannot get new items or they are unable to pay to have the items repaired themselves
_(Potential non-malicious explanation 27 replies down by yours truly)_ 11:43 Even if they did YOLO it straight from Gigabyte to the next consumer, they'd still be looking at the massive RMA sticker once they got it back again. A 2-minute check in their inventory management system would confirm it was sent busted to begin with. The fact that they blatantly chose to ignore this _twice_ in a row pretty much confirms it's not incompetence, it's company policy.
yh this part was the most insane to me. They got the mobo in the office and they claim the pins were bent by the customer while there is a huge ass sticker staring at them saying it already went rma for this reason to gigabyte
IDK... I use to work at Walmart destitution and sometimes its just worker not wanting to replace or rework the product. I am not trying to defend Newegg. Sometimes people just suck... I've seen broken product be pick and shipped to whole trailers be unsafe to work in. They give NO shits about it. Until the warehouse catches fire due to mixing chemicals. Yes we handled chemicals and foods. They went in the same trailers but not the same pallet. Now I believe its just pet food, baby food, caned foods, cereals, sodas , and toilet paper. All the cleaners and chemicals were removed a year after the fire. P.S. We still had to work while the fire was filling the warehouse with smoke. SUCK IT AMAZON!!!! WALMART can do worse!!
@@Apollo-Computers new and not in a bag? maybe in a antistatic foam? its really not a good practice to get cardboard near bare pcbs. since micro static damage can be done and only show up in few month or later.
@@lencas112 well, it is not bare PCB if it has that metal + plastic "armor" stuff on front and back. ...still, you don't want that sexy product to get scratched up. Of course they knew this was trash and defective and had dog hair on it, completely trashed box, so what is the point of wasting a antistatic bag on E-Waste.
This has to be your best ever buy from Newegg, because it has allowed you to expose what Newegg does to normal customers. If it had been someone like myself who had bought that motherboard, no one would ever have heard anything about it and Newegg would be able to carry on as normal, so definitely your best ever Newegg purchase.
Major thanks to the entire Gamers's Nexus crew for going after these scummy companies. Using your power for good and watching out for us consumers. Keep up the amazing work!
@@tiobetio9501 reminder Newegg caught wind of this via social media and UA-cam... so the refund was provide outside of normal process. Newegg couldn't get the board back because it was with the carrier.
I love that you’re exposing those bastards. Back when the gpu shortage was just starting I bought a 1080 from them. They shipped it all the way to my city and said next day it would be out for delivery. The next day I check the tracking page and it’s back in the origin city and then 2 weeks later I got a partial refund. They took it back to sell it for more and it took me 6 months to finally get all the money back. I will absolutely never buy from them again and I encourage others to find somewhere else to shop. Terrible business practices and horrible customer service.
That's disgusting and outrageous. I'd feel strongly disappointed with my human siblings if that were to have happened to me. I feel sorry for you, meatrocket8. I hope you were able to recover and acquire yourself a videographics card at another time.
Same thing happened to me with a hard drive. The thing just never left the origin facility and I had them send another. Weirdest problem I’ve ever had buying on the internet.
The only thing I have ever bought from Newegg were quite a few noctua fans (changed AIO, case and CPU cooler fans to noctua). The item was shipped from Taiwan to Australia and arrived on time with no problems as far as I can tell. I'll be more cautious about Newegg next time, considering the many many horror stories.
This really breaks my heart. In the 2000s and early 2010s newegg was a gem of a shop. Great return policy, quick shipping, great product selection, everything. Now they've fallen off a cliff.
They most likely didn't even open the box. Scan the SN -> denied RMA pops up in the database -> blame it on the customer. This sticker is a major f**k up on their side as it's a proof that can be used in court
Yep, this company is so bad on so many levels, I am done with them forever. This is either malicious, or hiring people for minimum wage with sweatshop type atmosphere, treated like shit. Both are equally as bad.
@@NedyalkoVasilev I've heard a lot of stories about Newegg, but never with a sticker on it saying exactly what's wrong dated before. Idk how they managed to fuck up this badly, and it's wonderful.
They should've been consistent and just ignored you even when you tweeted at them as GN lol I would have respected complete incompetence more than selective incompetence because that seems way more scummy to me.
@@GamersNexus it goes from wow its a shame how dumb they seem to wow they actually have a system for dumping unsellable goods on customers with no recourse. I guess that makes them smart but its straight evil.
In addition to missing the sticker that literally had the damage listed with the date it was sent in (before you bought it), when you sent it back, they said YOU damaged it when the sticker on the board proves that it was their fault. That is malicious.
This is literally the first time I've seen you or your channel. And you started off by pointing out that you only got a warm and friendly experience in the end because you have clout. Many youtubers, news outlets, celebs, politicians, and basically anybody on the top won't admit that. That's a pretty powerful start to this relationship between you and I, as youtuber and viewer. I don't know how you could ever keep up with such a powerful start, but it's a powerful start none the less.
The fact that Newegg refused to pay Gigabyte just $100 to fix a board they're selling for $600 tells me that they fully intended to sell it open box and make it someone else's problem
Or, they just considered it a lost cause and were going to make it E-waste. If the board cost them 550, then you have the employment, building, and storage cost, only to find out that product is going to cost another 100 meaning they spent 650( hypoticially) for that board. They are clearly not in the right but please don't make up offenses.
If it’s $600 that $100 fee is 16% of the price of the board… which is massive. That could easily be their entire profit margin. If it’s $500 like Steve said, it’s 20%. Not that it justifies their actions in any way. I certainly won’t be buying from Newegg again.
i have a feeling they bought the board from the manufacturer for either around $500 or more and thats why they didnt want to repair it. the margins in this industry are not as high as you think
This literally happened to me in 2020, bought a board from Newegg sent it back without opening it because I realized it was full ATX and didn't fit in my pc. Got a email from Newegg saying the pins were bent and and I'm not getting my money back and I'm like how i never opened it. I call MSI about it and surprisingly they were very cool and nice and said they will fix it for free I just have to pay shipping. So they fix it and I gave it to my brother for his birthday.
It's a good scam.. since u never opened it how can you prove that isn't the board, unless someone xrays it and records the serial numbers but who's gonna do that...
This video has literally destroyed Newegg. Wow. It wasn’t Steve’s fault that they treat their customers like this. When you do stupid shit, win stupid prizes. And Newegg certainly got one hell of a surprise. Over 99% of people would just be out the $500 with no recourse. This is called justice.
Chargeback. I've never had one fail or even close to it, but also I've done like 4 in my life compared to tens of thousands of transactions. And start by telling them you will, usually that gets the wheels moving, as they have to pay large fees on top of the refund and at the end of the day, visa and mastercard are big daddy to us all. If a company has too many chargebacks, they cut them off, and then it's basically GG. A massive game churning millions with a parent company worth hundreds of millions I used to play basically killed their game because they were trying to fix charge back issues, after visa and mastercard told them they need to do something fast or they're cut off. They lost half their playerbase and didn't backtrack. And ofc PH destroyed their website over it.
@@Rspsand07 I don't know if it's the same as chargeback, but any time something looks suspicious, I get a fraud case or dispute opened up with the bank. It's not something I do often and I try to communicate with the seller first, but if things look sketchy, I get it started. Often times, it's just an amateur who can't really handle the business they started and they're slow to ship or whatnot, or they didn't pack it well and it got damaged. Out of hundreds of transactions over the years, only 1 was a scam, and eBay handled that so that the bank didn't have to.
Newegg offering you "picture proof" of that board being damaged would have been amazing, considering that sticker detailing this thing was broken for months.
It’s so incredibly satisfying watching Steve dismantle an incompetent company that profits off of taking advantage of people. I was a loyal Newegg customer before I moved to a place with a Micro Center. I’ll definitely never order from Newegg again, even if they’re the only ones stocking something.
Back in 2010 I bought a mobo from microcenter they kept the one I wanted in the backroom said it was new, the team member had opened the box looked inside of it for some reason, then put it up in the cage. On opening up the box I had found that there was No IO shield, no manual, and the mobo wasn't even inside the antistatic bag, and that the cpu socket pins were bent. I opened it up not even 5 minuets after buying it to inspect it. I went inside and tried to get my money back, they told me they don't do refunds on bent pins and if I had purchased the protection program that I wasn't even offered that it would be covered. I told them I literally just bought it, walked outside opened the box and found no manual, no io shield, and bent pins on a mobo you guys sold me as new, I even pointed out the time stamp on the receipt . They told me to leave the store now. I ordered a mobo off new egg, but I stopped shopping on new egg for parts for a similar issue.
it plays out like a Patrick License meme... "so here is a defective board" "yep" "in the box you sold it in, with the tape still on it" "sure" "it has a giant sticker on it that says CPU damage" "uh huh" "the sticker is dated before you sold it to me. signed by your company" "looks like it" "so can i get my money back?" "you bent those pins."
This was malicious, the fact they received the board back with their own RMA label still on it indicating a damaged socket before it was even sold and still claimed it was Steve that damaged the socket tells me all I need to know.
In the end there are only two possibilities: Newegg got the board back and saw the RMA sticker again and still refused Steve's return, or they got the board back never looked and made up reason to deny the RMA. Either way its a scam.
In these cases, it's usually incompetent bean-counting middle management creating policies that effectively require their crew to literally scam customers in order to meet quotas. The ground crew has actually nothing to gain or lose by processing the RMA and refund unless they're on the chopping board probably due some stupid quarterly quota to make the manager look good.
This is the worst part about this fiasco. They took a look at the board, and say "hey this board was defective to begin with and we were supposed to know that, let's blame it on the customer!"
I used to regularly return products under RMA when I worked in support at a certain company. We had book (yes i know) that listed the date, the part, the serial number and reason for failure for the return ‘and’ we would write using an invisible marker pen our own reference number. Every time a replacement item came in, we would scan using a black light and see if it was in the book, if it was we would immediately check and see if the part was fixed before we re-used it. You’d be amazed how many returns came straight back untouched.. 80% of all returns were unfixed, just reboxed and resent.. this is a very common issue going back years..
𝕊𝕡𝕖𝕔𝕚𝕒𝕝 𝕕𝕒𝕥𝕚𝕟𝕘 𝕗𝕠𝕣 𝕪𝕠𝕦 ➺ BEAUTYZONE.CAM/Anna Anna is a beautiful girl. He's the person I love, he's my light day. The way the music flows and sounds is extravagant and fun. Anna is icon, legend, beautiful girl, princess, inspiration, a star. I could go on and on, understand this. I love NBA Anna.#垃圾
@@sahilbaori9052 Its neweggs rma sticker. with their name. THEY should have seen it when he sent it back and processed the refund for Steve. This is incompetence. It doesn't matter what Steve did or could have done.
@Synteks _ it's not incompetence at that point, because it's literally written on the board that it was damaged previously. It's either straight up brain damage or malice.
You know you're talking a quality company when the best case scenario is that the employees are a level of incompetent typically reserved for cartoon villains, and the worst case/almost certainly the real scenario is that the company engages in scams designed to save them hundreds of dollars at the expense of screwing their customers.
I stopped doing business with Newegg a while back after dealing with their return process. After seeing this, I don’t think I’ll ever go back. Newegg is dead to me.
The gigabyte rma history is definitely the most damming evidence. Whether it's because of malice or incompetence Newegg is ready to steal your money. It isn't even just open box items (and them making it hard to tell it was open box is also not a good look), but for monitors they don't accept returns if your brand new monitor comes with a few dead pixels. Definitely not shopping there anymore when Amazon and B&H are so much better
Agreed, only reason why i order parts from Amazon is because the customer support is surprisingly good and helpful with easy returns or missing items, dead pixels on a monitor they would instantly offer you a replacement monitor or money.
This is especially horrible because New age 100% confidently knew that the board was broken, got to complaint from a customer that it already started broken, and didn't give enough of a fuck to look into the board's history to see what's going on with it and see that it is a board that was sent in for repair but never repaired.
Yeah that's pretty wild. Nearly every seller of TVs and monitors that I'm currently aware of that does lots of volume, has some kind of dead pixel/DoA return policy for the customer.
So let me get this straight, Newegg just ships broken RMA'd hardware to customers "as is" with an "open box" note on the website? Note to self: Never purchase anything from Newegg, ever.
They could even sell one broken board 20 times because they don't send it back to you unless you request it back and why would you request a broken thing back
@@thatoneswarmdrone6409 Dunno about the US (Micro Center maybe if they deliver?) but here in Canada Memory Express is a decent option. Not the best selection but their customer service has never let me down.
They ignored your request when you were a "normal person" then realized your youtube influence and were head over heels trying to contact you. I love that you exposed them for that - Seriously so so amazing to have cats like you around still, Steve
@@botaeng2 Yeah, they would sell broken trash for 500$ and then blame it on the customer, but they would care and take action on employees for customers, right... Did you completely miss out the Gigabyte note in the video where it tells they sent the mobo for repairs, refused to pay 100$ and only put it on sale for almost 500$ as a functional used "open-box" item? They knew it was broken since they received it back in July 2021.
I used to buy the majority of build parts from Newegg. I now use Amazon for builds. Prime = no shipping fees, easy product returns, quick to refund money (on last two returns, received funds back on the same day I dropped the items off at UPS). Fair winds and following seas to all.
Spending millions over millions for PR to media corporations, UA-camrs and streamers, and then saving $100 for something like this. Deserved blow up. Very deserved.
I just like how when you returned it and they were inspecting it they just completely ignored the giant label that explains that they never actually got it repaired.
What so messed up about this situation is that Newegg still blamed Steve even though there is a big ass sticker from Gigabyte stating it was damage by previous owner (Newegg).
and he called the MOBO manufacturter about the RMA history...and new egg declined to get it fixed so they flipped it and sold as open box...so whose the asshole here....yea new egg!!!
Needless to say this is fraud. The moment they denied your RMA they committed fraud. Send the links to these videos to your state's AG. Someone there may not be a Newegg fan or have other cases to consolidate with this one.
they are allowing sellers on newegg who commit fraud on a regular basis. Sellers from china named diyoyo or similar, who have 111 dislikes, 1 out of 5 votes, all saying the product was never received, they won't reverse charges or ship item, etc. And the third party seller is still allowed on newegg. That same seller threatened me saying if I try to return an item they will consider it as I broke it and report me to newegg. This language is similar to indian scammers saying "if you do not pay you will be arrested" on hoax hotel.
𝕊𝕡𝕖𝕔𝕚𝕒𝕝 𝕕𝕒𝕥𝕚𝕟𝕘 𝕗𝕠𝕣 𝕪𝕠𝕦 ➺ BEAUTYZONE.CAM/Anna Anna is a beautiful girl. He's the person I love, he's my light day. The way the music flows and sounds is extravagant and fun. Anna is icon, legend, beautiful girl, princess, inspiration, a star. I could go on and on, understand this. I love NBA Anna.#垃圾
crapple did/does the same thing. oh the RAM pops loose? just tell the user to drop their $1200 laptop a few times, it'll be fine. or the who needs cooling fans/vents. lithium batteries wont catch fire from excess heat Crapple and that egomanic Steve jobs conned themselves into believing
UA-cam says this video is currently #20 trending. I'm sure they're just LOVING waiting to correspond with Steve as this video spreads. 😂 Edit, wow, I can't believe how bad the trending vids are.
I would totally watch a Slow Gamers Nexus You're here with LoFi Steve and today we'll be talking about (soft sax starts in the background) the new Noctua Passive Cooling Solution. We'll find out if it's as cool as... 😉 you, the viewer.
They saw this board 3 times, 1st was when they sent it off for RMA. Then they had TWO chances to see that big sticker from gigabyte on there, 1st was when they received it from gigabyte and the 2nd was when they got it back from you. Yet they still blame you for it and want to keep your money? I can't put this on incompetence, how many chances to open their eyes do they need?
Steve is trying to avoid getting dragged in a legal dispute with them. Obviously there is no incompetence and just straight fraudulent business-model of selling broken trash and blaming the customer and keeping the money. After they found out who he is - they tried to cover their tracks by sending the money + board back. The note slipped them. They don't care about the product, what they send, the costumer, checking, anything. Just sending something and keeping the profit.
Good job on using the power of your channel for a good result. 15 years ago, new egg was a terrific place to buy electronics. Now however, like many others in that same space, they have way too many issues to make them worthwhile. I don’t normally salute people who make videos Trashing companies because there’s always two sides to every story, but I think you got it right on this one for sure. Thank you very much and I’m hoping new egg is watching your video channel and reading these comments.
Not before it was ever sold, but it was sold to and damaged by a customer first, then Newegg got it back damaged, sent it to ASUS for repair, turned down the repair to save $100, put it back on the shelf obviously by accident or hoping for some sucker to buy it, then sold it to Steve...
@@krisdphillips ironically, their high end products have been alright thus far. Sucks to see them mess up the name they were making like that. Money is money I guess, who cares who gets stepped on
So wait, when you sent it back, they had to have opened it to be able to see the "thermal pate" they claimed was on there, so they must have seen the giant sticker from Gigabyte that said it was previously assessed as damaged, but they still blamed the customer.
It's likely that when it was received it was never even opened. As if anyone in their RMA dept would give a fuck about a board _already in their system, listed as damaged form their own failed RMA attempt._ This is fucking disgusting.
𝕊𝕡𝕖𝕔𝕚𝕒𝕝 𝕕𝕒𝕥𝕚𝕟𝕘 𝕗𝕠𝕣 𝕪𝕠𝕦 ➺ BEAUTYZONE.CAM/Anna Anna is a beautiful girl. He's the person I love, he's my light day. The way the music flows and sounds is extravagant and fun. Anna is icon, legend, beautiful girl, princess, inspiration, a star. I could go on and on, understand this. I love NBA Anna.#垃圾
They also could have noticed GN didn't cut the tape anywhere. I wonder what they actually do with their RMAs. Do they get sorted back into the pile? Do they just sell off broken stuff to customers as "Open Box?" If this was being sold as a non-functional item for parts, that would be one thing...but this wasn't.
Amazing! This is even worse than I thought. They deliberately and knowingly sold a broken product to a customer and then refused to take it back to have the customer hold the bag. How is this not outright fraud?
You've said "scam" a few times in these two videos, but I notice you didn't use the F-word: fraud. But when a company knowingly sells a defective product to a customer, then deliberately lies by blaming the customer despite having concrete proof that they were at fault, for the sake of their own monetary gain, it is fraud. It is a crime. It carries fines and jail time. And, it is important to note, NEWEGG DID KNOW. They themselves said, on paper, that they had photos of the board after the return. When they took those photos, they cannot have failed to see the RMA sticker. Therefore, at the time of the chat discussions it is beyond a reasonable doubt (i.e. the legal standard for criminal responsibility) that they knew they were lying to the customer to defraud him. And if they try to defend by saying they were lying about having taken photos, then it STILL MEANS THEY WERE LYING TO THE CUSTOMER TO DEFRAUD HIM.
There's probably legal implications to saying that outright that he doesn't want to deal with. I agree though, there's absolutely no way this comes out good for them and if we lived in a proper country the consumer protection task force would be demanding every denied warranty claim and full inventory trace of the item to see how deep the rot really is.
From Spain if this happens to you (and it happens) you should hit them where it hurts the most, which is to make it public and give negative publicity to the company in all the media. It is what hurts them the most, and more so having competition like Amazon. Fame (good and bad) spreads quickly and larger companies have gone bankrupt due to serious image problems. Customer trust is important and if it is lost, customers are lost directly. Regards my friend.
So Newegg knew it was broken for months, refused to pay for the fix, sold it broken and then claimed you broke it? Isn't that blatantly illegal? And by the amount of people reporting similar things happened to them I guess someone is getting served with a lawsuit pretty soon.
Yes. Hell, even if it were put up on sale by mistake after receiving it from Gigabyte at the very least that big sticker should have given Newegg an "oops" moment after receiving it back from Steve. How on earth could anyone miss that sticker and not stop to ask "what the hell is this" but instead blame it on customer? I should not call Newegg malicious if this flop could be explained by mere incompetence but the suspension of disbelief is getting stretched real thin.
Unfortunately it would cost someone more to file a lawsuit in court and attorney fees then the board itself even cost. This is why companies can get away with this kind of activity.
In high school, I saved as much money as I could with a part time job to build my first PC. The motherboard was DOA, I tried to get a warranty replacement - paid to ship it back myself, my mom even paid for there to be insurance on the package. I get an email a few days later saying that the sticker with the serial number was not on the board anymore and that they couldn't confirm that it was the one they sold me. I was devastated - I was extremely cautious when I built it and knew there was no way I did that - and I had to stare at the empty shell of my PC for over a month before I could afford to buy another one.
𝕊𝕡𝕖𝕔𝕚𝕒𝕝 𝕕𝕒𝕥𝕚𝕟𝕘 𝕗𝕠𝕣 𝕪𝕠𝕦 ➺ BEAUTYZONE.CAM/Anna Anna is a beautiful girl. He's the person I love, he's my light day. The way the music flows and sounds is extravagant and fun. Anna is icon, legend, beautiful girl, princess, inspiration, a star. I could go on and on, understand this. I love NBA Anna.#垃圾
I had the same thing happen with New-egg about a year ago. I had bought a $400 Supermicro server motherboard. It was a used (supposed to be new) and in an old beat up box. It had no manuals either. I inspected the board and found the pins were bent up exactly like yours. We processed it as an RMA. We sent the board back to New-egg, they shipped it back and said we damaged it. I contacted them again and now they told me me the serial number didn't match the box and that i had obviously swapped the motherboard out for one I damaged. I sent it back again with tracking. They once again claimed i broke it. They once again shipped it back but i refused to accept it when it came and decided a this point to contact my credit card company a file a fraud claim. It took two months to process but the credit card company found New-egg to be liable and reversed the charges. The funny thing was I was only asking for the $400 back on the charge but the credit card company refunded the whole $650 of the order. I then contacted New-egg support about repaying the $250 difference but kept running into the same incompetence as before and gave up. The funny thing about this is i have been using New-egg as my chief parts supplier for over 10 years. I buy ruffly about $8000 (some times even more) worth of merchandise a year and have never had a issue till now. Something with New-egg changed in the last couple of years. I used to have a sales rep that i could call with issues (we have a business account) but that all went away and the customer support has went to pot. I've decided to go back to using Ma Labs and Tech-data for parts.
Last year I built a new rig, I decided to order 64GB of Trident RAM from NewEgg as they were on sale (bigger price drop than other sites). A week later I got an email saying "delivered", yet I had no package. I did the usual song and dance, check around the outside of the house, mailbox, neighbours, etc. I was even home during the time of delivery. Nothing at all. I contacted NewEgg and told them the situation, they refused to believe that my package never arrived. I fought with them for days over the matter, told them to look at my thousands of dollars of purchase history and my zero complaints or returns, they alluded that I was trying to fraud. I told them to check with Canada Post, they stated that I HAD TO DO IT. Luckily, I have a friend that works for Canada Post and he did some checking (he also stated that NewEgg is responsible to submit a ticket and get all the info, duh), found out the RAM was delivered to the wrong address and they have GPS information to prove it. Once I had all this, I got back to NewEgg and 2 weeks later they FINALLY (probably reluctantly) sent out a re-issue. Fun twist - the sweet lady that got my package called me 2 days later and said she had my package but didn't call till now as she was out of town. NewEgg put ALL my personal information right on the label... I now have 128GB of RAM.
It would be nice if Newegg would add their own custom sticker so that they can tell whether the box has been opened once it left their warehouse that way you could always take a photo of it that it's been untouched kind of like a warranty seal on a console, that way there's no way they can save it it's unprovable whether you open the box or not, I'm sure a lot of people order something from them and probably find something different or better that they didn't know about before they ordered their product so when they ship it back Newegg can immediately tell okay these guys never open the box because our specific seal is still intact
Yep, considering how frequently this is happening, they have likely received a LOT of complaints which are being ignored. This is wilful negligence and fraud.
I messaged them to ask if they would refund a board if it arrived damaged, specifically open box items, "If the item is physically damaged when you got it, you could chat with us and we will help you with the return or file a shipping claim". They wouldn't even confirm they will. I asked the same question in different ways, they said the exact same thing every time. I think they use chat bots.
I believe it, Newegg hasn't been the same since the early 2000s and I haven't purchased a product from them in about as long. These days, from the stories I hear, they are nearly as bad as Wish. Bad customer service, denied rmas, demolished packages on arrival, send used products marked as new, I've heard at least a dozen different crappy scenarios that up until now I pushed aside as "heresay", HOWEVER, the fact that they did it to Steve does put a big 'ole light on the situation and confirms a lot of that heresay. Fortunately, I'm only about 60 miles from the nearest Microcenter so I doubt I'll ever shop Newegg again.
I love how they blamed the customer despite having the information available to prove they were at fault. Nevermind the tractic of only paying off people with influence and scamming the average person who likely can't shell out another $500 on a mobo, monitor, etc
Man...that part where you said "Now you get to go through the slow channels to get support for your issue of being Lambasted for being a garbage tier company." That was savage! Well done 👏
Was considering buying parts for my first ever PC build from Newegg. I see GPU prices just surge on their site and it just makes me feel like I'm shopping on eBay instead of an actual retailer like Memory Express (Canadian equivalent of Microcenter). So glad I didn't give them a dollar of my money.
When I saw the first video I wondered if Steve was being a bit harsh, TBH. This new development-with an RMA from Newegg for the same issue they subsequently accuse him of having caused-ignoring their own RMA sticker still on the board (!) really does put a nail in the coffin of this. Incompetence is the correct term. What a crazy story.
Steve wasn't harsh in the first video. He bought something, never opened it and sent it back for a refund while being honest about the reason. And they said he damaged it. Steve was in line with Newegg's return policy, if they don't like that policy then they shouldn't have it/advertise it.
The fact that they received a product they knew was broken, RMAd it, decided knowingly not to fix it, sold it to you as "open box" and then blamed you for the damage when you tried to refund it... it amazes me you're not suing the lights out of these guys. Hopefully someone does.
The most he could sue them for is the cost of the motherboard and maybe court fees… and that’s if they didn’t refund him already. You can’t sue a company beyond your individual damages unless it’s part of a class action lawsuit.
@@arddel 5 days and 1.1 million views… I think they’ll feel the financial impact of this far more than a lawsuit. Just assume each view is a dollar lost.
@Apophis Yes, us non-geek types now know exactly who to never buy a product from. I wouldn't call that "good publicity" I had no opinion about the company before & now i will avoid buying from them.
I’ve been ordering from Newegg since 2006 and a few months ago they also tried almost the same thing, it took days of escalating before I could get my money back. The socket was obviously damaged, this is rampant at Newegg and they should be roasted for it. I’m a small tech business owner and it was the most teeth pulling to get refunded that I’ve ever experienced from any vendor, I can’t imagine all the people that they’ve burned at this point
One amazing thing about this is that even if you'd opened the box originally, you'd still have a story about NewEgg selling products they knew to be defective!
Steve, I believe they meant “Thermal Pâté”. A delicious side dish to go with your BS sandwich from Newegg! I’m sorry for anyone who got caught in this newegg dumpster fire.
@@Wireball Tell me you didn’t watch the video without telling me you didn’t watch the video. The customer on the sticker was confirmed to be Newegg themselves. It’s actually in the video.
Hopefully even brand new hardwares will be sitting on their shelves collecting dust after this exposure. The company is greedy not just incompetent staff.
@@patricklee8552 Wow, you are really on the wrong side of the idiot usage if you think that a retail chain selling an open box item allows them to sell you completely broken product for close to retail price.
I've been tempted to buy from Newegg on occasion but this story has ended that. Thank you Gamers Nexus because life is hard enough as it is without being subjected to financial abuse.
@@bleddingmaster I've bought a few parts from B&H Photo..... they're alright. However, B&H is on the Eastcoast and I live on the Westcoast so items sometimes take a long time to arrive to my place. I try to buy from Amazon when I can. What sucks is newegg is probably the best site to buy RAM, Power supply units, and sometimes cases. Over these last 5 years, I've always had my fingers crossed when I've ordered from Newegg.
Newegg has been fine for me. I returned a cheap unopened ssd, got my refund, another cheap ssd that failed in 20 days, got my refund, a B550 mobo where I tried to update the bios for a 5900x with an unapproved cpu, got my refund. I will continue to buy from Newegg.
I had this same exact thing happen to me three years ago. Glad to see they've done absolutely jack-all to their quality assurance. Took me like 15 phone calls over three weeks to get my money back for something I thought I had bought brand-new (the open box notice was in very small print).
I love how honest Steve is and isn't afraid to put these folks on blast about treating regular folks like crap but reaching out after realizing he's famous. Keep it man!
Where I work, "open box" means just that... someone opened the box... not someone used it, broke it, RMA'd it and then sold it to you "open box". Anything that is less than brand new, isn't sold "open box", like things we received back from RMA, those things are sold as refurbished, believed to be (confirmed when ever possible) working and then marked-down with a huge discount. And even then... if your product isn't working out of the box, we'll accept it back for exchange or refund (unless we, without a doubt, know you broke it because we can prove it). We don't even like selling you something "open box" if just the packaging isn't presentable "like new".
This coupled with the fact that they offloaded PSU's with a 50% failure rate as part of their shuffle program with expensive GPU's, has more than killed any confidence in this company.
No way? Guess I'm lucky I only had to buy a massively overpriced 2TB Samsung M.2 drive. Wouldn't have bought that on my own but at least it works well and I had an open slot to use it in. Getting straight trash (and remember you can't return shuffle items on their own) is absolutely scandolous
@@PlaySA - Samsung is the bigger part: Their manufacturing for your card in Austin allows them to have MFG RMA domestic here in the US so literally any remanufacturered parts are by company standards and margins of error, or in English this would have never happened with a Samsung part from an authorized seller of their North American products, and even if you hit the margin of error which most of their product I'm aware of is less than 3% and full recall at 10% total volume manufactured (Note 7) to be considered a known issue, recall: Far different standards. For reference I worked for Samsung in this general area (and also glad I dont anymore)
That is… SO much worse than it even appeared on the surface. So let me get this straight: NewEgg KNEW the mobo was damaged, RMA’d it to Gigabyte for refund or repair, were told that it had bent pins (and maybe thermal paste on the CPU socket) and that it’d be $100 to fix, NewEgg said “no we’re not paying to fix it, send it back to us,” then NewEgg literally just put it back on the shelf and resold it as Open Box. 😶 So they were selling a known-bad product and then were going to keep the money TWICE from two customers (GamersNexus and the original buyer) by denying RMA refund for the same issues they never repaired or dealt with in the first place! 😳🤬 What in the ever-living f%#€ Best case scenario: NewEgg’s RMA inspection process is completely faulty, ignorant, lazy, and full of incompetence. That’s the BEST case. Worst case scenario is this tactic is maliciously done as standard procedure (by upper management or by department leads to make their numbers look better) to get money from multiple customers for the *same* known-defective product. They keep *full retail cost* from the first customer who may have damaged it, then they resell it and keep the *open box cost* as well from the 2nd denied RMA of the patsy customer who unknowingly bought a lemon. jfc that is just dirty, slime-ball stuff right there. 😤
The crazy thing here is that Newegg MUST have seen that Gigabyte RMA sticker on the board when they got it back, so they would have known perfectly well the pins were bent before it was sold open box. So even if it was some kind of error/mishap that allowed it get put back on the shelf as a saleable item (which I doubt) there's simply no excuse for their subsequent actions. It was blatant lies and literal fraud. They need to be dragged over the coals.
@@1pcfred Well they could spend a few minutes taping some warning outside the box then? Or are Newegg run by masochists who loves a public humiliation instead?
I just fucking love how relentless you are at holding these companies to account. Sometimes you can border on pedantic and petty, but I don't even care because someone needs to hold their feet to the fire when the rest of us can't.
If what happened to Steve happened to a lot of people it'd be a major financial disaster in their life. They'd be out that money until they could somehow scrape it up again. For a lot of folks $500 of disposable income is a chunk of change.
@@93kristof Sure, but imagine the person saves up $500 specifically for their MB. They're not sacrificing money for food or bills, but they set $500 aside specifically for this hobby purchase. Then it just evaporates with no recourse. It doesn't suddenly mean they're homeless, but even if this imaginary person is well off, no one is gonna be happy with that result.
@@93kristof I had a similar thought. But there are scenarios where it would be an acceptable thing to do. I mean if PC is your hobby and you have the money at some point. It's what you really want. You've been scrimping and saving. I'd never say it's the best thing someone could do with their discretionary finances. But it's far from the worst.
So wait, when it got to the returns team at Newegg, there was a massive placard attached to the motherboard that specifically said Newegg sent it off for RMA/Repair from BEFORE it was bought, and they STILL tried to say you damaged it? There's no incompetence here, this is straight up fraudulent activity. They really need to be reported to the Federal Trade Commission at this point.
I think that thing fell right through the cracks and got tossed on the wrong shelf- combine that with low level workers not wanting to go outside of the "process" when something comes across their desk and I can see how incompetence led to this... but I dont think we will ever know the true story
I just cant believe that someone actually opened the box, saw that RMA sticker and legitimately claimed he damaged it though - thats the clear intent here imo
@@PinkFloydFreak55 Yep. I can understand the initial mix up. But after it gets sent back and they can see that they originally sent it to Gigabyte and were told it was not repairable, they should have realized their mistake and refunded the customer with an apology.
Watch our interview with Newegg (face-to-face): ua-cam.com/video/d1R4wbuXFII/v-deo.html
If you missed the beginning of this story, you can find it here: ua-cam.com/video/2fnXsmXzphI/v-deo.html
Newegg responded (sort of): ua-cam.com/video/-wECJJveifw/v-deo.html
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funny I never got my photos of my 'bent pins' either...twice even, I asked twice for photos...I'd have to bet that you got back a different motherboard than the one you had. (oh yea I had to ask for my refund in 3 separate calls now and still haven't gotten it)
Didn't you send it back and they still denied your request or did they deny it immediately after receiving it? Newegg has some explaining to do to everyone following this story.
would be great to see a 3rd video of you getting this fixed, or fixing it yourself, and building a computer with it.
WOW, this is insane.... Jesus Newegg, I have bought way too much from Newegg over the years... Say what you want about Amazon, but their customer service is significantly better...
New Egg re-selling the motherboard after getting it back from Gigabyte very likely was just incompetence. However, refusing to refund you when the ticket was still attached to the board with all of the relevant information on it very much could be considered malicious. F New Egg. I will never shop with them again if I can help it.
I love how Steve consistently calls it "Thermal Pate", honoring the spelling in NewEgg's email.
Thanks Steve!
I certainly didn't think Newegg would use heads to improve cooling! **shot**
A higher count of "pate" is better, but more consistent "pate" is best 😉
It just shows how much they care about the details!
It's the NewEgg™ way.
This is so sad. I remember the newegg I grew up with that was at the top of everyone's vendor list. Their sorting/browsing system for products back in 2004 was by far the best you'd ever find, extremely innovative. This is sad.
there is hope for us when there are people like you and steve with influence shedding light to scummy practices
Cover this and shed light on these scummy businesses!
They were so legit. It felt like a haven, if you needed something NewEgg would have it, for a good price, and with good customer service. I remember being shown it by a friend in 2006 and being blown away.
Company culture is a real thing, what makes a company great isn’t guaranteed to stick around. It just takes a new CEO, new ownership, or a few new presidents to bring the entire train off the rails. So long as those new parties get good, cheap profit for a few years, the shitty business pattern is solidified.
Chinese investors bought majority stake back in 2016, that's pretty much when things started taking a dive right into the toilet.
The Newegg I grew up Louis with was Egghead Software. 😂
The Gigabyte RMA was quite the bombshell on this story. The fact that they had the board back in July! Months before you bought it is disgusting.
exactly
that really is fucking LUDICROUS like holy shit
Newegg is going to have a hard time climbing out of this hole. Either they had an incompetent employee or procedure that led to broken parts being put back on the shelf or they intentionally put borked parts back on the shelf for resell. Either one makes them a company to stay away from until such time as they are proven to have fixed the problem.
Newegg could have called gigabyte and got info. Amazing laziness at newegg
@@nanoflower1 and customer service reps too!
I LOVE that you didn't answer their calls and forced them to use official inquiry channels! The frustration and sweat that must have been building as they kept hitting a wall is EXACTLY what consumers have felt for years when trying to access their support. Bravo
It's a bit rude, I answered right away and Newegg fixxed my issues
@@everythingponywho cares? If you don’t want to put the effort in when a customer needs, and only make the attempt after you call them out, they deserve to figure it out themselves.
It's ok Steve, the GPU smuggling days were rough, and one still falls out on occasion during a probing, but I'm mostly past it thanks to the therapy and meds. Magnell Associates was the parent company when I worked there, I am guessing that Inc is gone since Newegg was sold, but likely companies like Gigabyte still use the name in their RMA processing record keeping etc.
Also, I think you mean Newegg's Shell Shocking™ Incompetence 😂
Newegg's Shell Shocking™ -- *claps* nice nice *nodding* very nice
Lmfao
Wink, wink, nudge, nudge.. Say no more!
Paul, I would like you to know that I feel you in all the past. The PTSD I guess... I did similarly questionable things but I also moved on (group therapy meds as well) and I am with you bro.
😂
lmao
So let me get this straight; they denied the RMA claim for "bent pins", even though there is a sticker on the board, from their own RMA to Gigabyte, stating that is has bent pins? I'm a 17-year Newegg customer, and I'll be shopping elsewhere from now on.
Don't forget to write them an e-mail and tell them so... I'm sure HQ is having a blast right now, so why not give them a cup of gasoline for their enjoyable dumpster fire? :P
I'm surprised you lasted that long without any issues. I started off being a customer with them back in 2005, after two bad laptop purchases (2011 and 2014) and how badly they handled both situations, i haven't bought anything from them again.
Yea, Steve's "best case" theory falls apart when you think about that. They'd have to be staffed by literal monkeys for that incompetence theory to hold water.
@@Michael-zf1ko It's worse than that, though. Even if it was a mistake sending a damaged product to a customer, when they got it back from GN was when it went into malicious territory. They said he damaged the pins even though there was a huge sticker on the product dated before his original order from the manufacturer stating it was damaged. Either the employees refused to inspect the product, or it's Newegg policy to reject a certain amount of returns.
I have an order with Newegg dating back to 2001 where I built a whole new PC
I wanted to support them vs amazon so I continued to shop there.
I will not be shopping with Newegg any longer.
I don't feel bad that Newegg is facing this sort of publicity, they have been deserving of it for years. I miss the days when Newegg was a good retailer.
I have honestly bought more from Tigerdirect than Newegg because the decline was soooo damn fast. Maybe two years and I refused to buy from them anymore.
@@lpeabody mine is 25 miles away but jeez for anything fragile or serious I'd go to micro center in a heartbeat over newegg.
I mean, why would you
@@adam346 Now, tigerdirect barely carries individual components so there aren't many options nowadays.
Stopped using Newegg in 2015 when they screwed me over for sales tax on orders going back three years instead of just dealing with it like every other online retailer. I have not bought a single product from them since and don’t think I ever will again.
So they left an RMA sticker on it that detailed exactly the problem they rejected your claim for, and still tried to blame you for it? That's insane.
Thats Newegg for you
@@wasimlhr They should have never sold it. It is not like it was cosmetic damage, this was bent CPU socket pins. If I tried to install a CPU on such a motherboard, I would expect nothing but problems and frustration. That is assuming that the thing even POSTs. I just could not trust it to be reliable enough if it ever had a damaged CPU socket, there is no way!!
@@charleshines1553 not necessarily alot of cpu pins have multiple pins doing the same job it probably still works if you chopped them off
@@JackedBiker unlikely way too many bent pins in the centar of the socket .
@@C3l3bi1 they have those pins spread out for this exact problem
Your willingness to go after large players for malfeasance is admirable and far to rare.
Thank you for your integrity and courage.
𝕊𝕡𝕖𝕔𝕚𝕒𝕝 𝕕𝕒𝕥𝕚𝕟𝕘 𝕗𝕠𝕣 𝕪𝕠𝕦 ➺ BEAUTYZONE.CAM/Anna
Anna is a beautiful girl.
He's the person I love, he's my light
day. The way the music flows and sounds
is extravagant and fun. Anna is
icon, legend, beautiful girl, princess, inspiration,
a star. I could go on and on, understand this.
I love NBA Anna.#垃圾
Newegg received this board WITH their RMA sticker on it and STILL claimed that the customer broke it. There's no explanation that isn't malicious for that one.
There is still the possibility someone on the other end of the line is incompetent, looking at the board and seeing the sticker saying "customer damaged pins" and literally re-reading without probing further for answers.
Could be tied up to a miscommunication since the party claiming they never opened it are just as confused at the accusation.
Reality is you're likely right though. Just saying there is slim possibility this could be tied up to negligence and a worker who couldn't be bothered to look into it
This and I replied in length to it in my post before... If a company gets an RMA'd product back from a manufacturer and then resell it to customers just to blame them for the damage that is by lay fraud and they should be in prison for it and the company shut down or better have someone to oversee the future conduct of that company for a while (after CEO and the people responsible going to prison hopefully) , because I would bet 99% of employees were "just following orders" ,......to spark a shitstorm, as a german person saying that
@@BruderOE Calm down. It's $500. It would be a misdemeanor.
If it were actually taken to court the employee would, besides being fired(probably), at most, be fined.
@@moderusprime Yeah, sure it's "just" 500$.
What if it is a wide spread issue and it isn't just 500$? (and we are already pretty sure it is, based on how many people have reported this)
What we don't know for certain is whether it's malicious or straight up incompetence.
If it is done on purpose and on such a scale then it is fraud and people who are responsible for it should be held accountable.
EDIT: formatting
@@moderusprime "Calm down. It's $500. It would be a misdemeanor.
If it were actually taken to court the employee would, besides being fired(probably), at most, be fined."
if they only did it to ONE person, sure... But that's not the case, they've done this with thousands... So the dollars rack up way, WAY BEYOND 500 dollars, my man. It's fraud. :P
"Newegg has been calling me." Probably because not only did they scam you, they returned the motherboard that contained proof they knowingly sold a broken product.
Yes, I was surprised about the sticker.
Now GN had even more evidence.
This makes Newegg look really bad.
Yeah with that you can definitely sue them 😂
@Lycanthrope this is exactly what happened and it's hysterical.
It's now time to find out how many people bought that very same board.
@@Drahko12 honestly that's what i would do
They were calling frantically because they mistakenly sent you back the smoking gun lol
That's not incompetence, that is 1000000% scam. Newegg knew this was a damaged board, sold you that board and then tried to blame you for the damage. That is literally criminal.
So criminal it's Chinese. Their quality took a cliff years ago, and the customer support fell apart to scammer tier. Too bad they are not held accountable by FTC.
Not sure why they would leave the RMA label (with sensitive info on it) that literally states that it's damaged, if it's intended to be a scam, though. Sounds more likely they just got in back and sent it to the customer without checking it.
And that doesn't excuse their behaviour whatsoever, since that's only the *start* of the issues outlined by Steve in these videos.
@@exscape The "scam" part is that a large company like Newegg absolutely tracks their own inventory - if they sent something in for an RMA, and it got sent back as damaged, it will have existed on their system as a damaged item. They didn't even need to open the box to verify that - they knew when Gigabyte told them. So since they were told explicitly that this is a damaged item, and still sold it as functional = scam.
I kinda want to see this at court, would be an easy win.
@@gambiting Exactly. I could understand basically everything up to them getting it back from GN as various levels of incompetence. Yeah, sure, some underpaid factory worker might've accidentally put a defective board back on the shelf. BUT, when Steve called them about it, this is a product with a serial number that can been tracked. They knew they originally ordered it, sold it to someone, got it back, sent it to Gigabyte, and got it back again. Any number of people that he talked to during his calls before this could have looked into this product's history or escalated it to to someone who could. Any amount of investigation whatsoever would show that this motherboard was currently in the same state it was when they sent it to Gigiabyte. Which was perfectly in line with what the customer (Steve) was telling them. Yet they chose not to.
I can try to understand that sometimes things happen due to incompetence, or just plain old bad luck. I can understand being suspicious of a customer claiming that something wasn't their fault. But refusing to put even the smallest effort into investigating an incident moves this from incompetence to malice. They are totally fine with simply taking advantage of the situation to keep the customer's money. And all for what? A few hundred dollars to lose a customer worth 10s of thousands? It's insane. F_ck Newegg. I've bought from them before, but I won't again.
I love that youre treating them the way they treated you. Fantastic content
Golden Rule
@@ian_dot_com With a honey in the middle, there's some leeway
Not even, he's still giving the benefit of the doubt. Since they want to claim that he damaged the board, he should've claimed it was an act of pure malice with the evidence of the sticker
Regardless of being "open box" they decided this was acceptable to send to a customer. But not acceptable for a customer to return. That's ridiculous.
The whole time, I've been wondering why they don't have the same staff confirming returns, as they have confirming boxes ready to go out- Don't tell them which components are which, just to either pass as working, or fail as defective, and explain the defect. Sounds like a good way to remove bias, and avoid having two departments for confirming components in the RMA/refurb pipeline.
No, it's outrageous.
Because it's intentional scam to make them more money
That's the thing that cannot be stated enough. They KNEW it was damaged beyond repair because they had already sent it to gigabyte for repair, and refused to pay for the repair. they KNEW they were selling a defective product.
@@seanbrockest3888 Yeah, the RMA team that refused the return was STARING at the sticker with the RMA information from Gigabyte. They were certainly capable of checking the status of that RMA.
I ordered a pc from Newegg and never got it.
When I told them . Their claims department denied my claim … the package was never delivered and ups even admitted fault .
Thanks for reminding me to do something about it . yea they lost my business for life. The way the handled the entire thing was insanity . I felt like I was living In a twilight zone . I understand they are not as rich as their competition but wow to just rip your customer off for close to 2k … insane. After some digging I started finding a ton of peoples returns being denied .
Shame Newegg shame .
See, if I had done that, I would have called Newegg and complained. If UPS admitted the delivery was never made, and Newegg refused to solve the problem, I would have just made a chargeback against the purchase and called it "denial of service" or something like that.
If UPS admitted fault, go after them.
@@ReadTheShrill I had an issue with Newegg where they created the shipping label, said it was shipped, but UPS never recorded a pick-up. So it was sitting in the Newegg warehouse (or in an employee's house) while I awaited the product's arrival. Newegg took 2 days after I called looking for the product and then admitted they never shipped it and sent me another case.
So I dunno. Newegg may have it recorded as shipped, and UPS may claim fault, but do we know if the product was scanned into UPS's system, or was it a situation like I had...
@@Dakarn yeah agreed, Ive done chargebacks for non delivered items even if they technically are "shipped" all I had to do was call the package handler and verify that they never received the item.
@@ReadTheShrill Yeah but the problem with that it's that it's the sender of the item that is responsible in opening a case/claim with the shipper, not the receiver. So it's still 100% NewEgg's responsibility to help out the customer here. UPS won't do shit you know they definitely aren't the ones who are going to give you our money back. What NewEgg should do is refund, then do their own case with UPS and if they win great NewEgg gets their money but if they don't it sucks then NewEgg would bring UPS to court or some shit. At the end of the day, the important thing is that the customer should be dealt and their issue resolved.
I love that Newegg got the motherboard back WITH THAT STICKER ON IT and still blamed Steve for bending the pins.
You are assuming they actually reopened it when Steve sent it back. The motherboard was most likely already in their system as having bent pins...no need to open it if you already know that it was broke and was just waiting for a innocent customer to buy it so they could deny the RMA and keep the money. Steve was nice by not saying it...but this was definitely done with malice to screw over someone.
@@ericcalkins908 isn't it great that it happened to Steve though, because now we all know not to shop there. Karma is a bitch.
Imagine receiving it the first time like that LOL!
@@ericcalkins908 YES THANK YOU! I've been commenting that several times. so many people giving the benefit of the doubt like databases aren't a thing...
Newegg's take away from this: Remove RMA sticker to remove evidence, still sell the damaged product as before.
GN viewers take away from this: Start competing youtube channel to be able to rma motherboards. (protip, if you need millions of viewers for a tech channel, review toy firetrucks, it saves you years of growing your channel)
You know this issue exists in the first place because those in charge are detached from day to day operations! Hope the whole company burns.... They have screwed over too many of us.
@J Hemphill We fixed the glitch.
Oh man, calling Gigabyte with that cover story was a genius move. Incredible how everything went wrong for Newegg, makes me want to believe in karma. Of all the sales they make, of all the times they try to pull something like this (and even if it's a "common procedure" I can only imagine it pales in comparison to the actual sales numbers, if anything, they can't have that many damaged goods to resell), they land exactly on GN, with an RMA sticker on the board. This is just too good. I can already see my 2022 disappointment tour shirt with this marked in January.
Fact is way better than fiction
Yeah. Calling GIgabtye to get the RMA history was a 200 IQ move.
@@jamest.1095 Steves not only pretty he's smart too. Look out New Egg
That fact it happened to Steve means this is likely widespread.
That sticker is about the most damning evidence I've ever seen in one of these "he said she said" RMA situations.
i ordered a "brand new" motherboard "never used" but it came in the mail in a brown box with inspection sheets saying everything was good, no stand-offs and the so called "brand new" motherboard didnt have a box. I opened it and the io shield was bent like it was dropped and i couldnt use 3 of the 4 usb ports so i had to hammer it back so it would even fit in the case. The inspection sheet said it was also updated to the latest bios and it was behind by over a year. I reached out to customer service and its been over a month now with 3 attempts and they still never responded. F Newegg, I rather order from ebay now.
You better start the charge back now
I don't think this story should end here. This feels like the start of a class action lawsuit.
In 2021, I bought a GPU from Newegg which was never delivered. The UPS tracking showed the package was “delivered”, but it never came. I brought it to their attention within hours, but when asked about the refund, I was told to file a police complaint first. So I complied but then they refused to issue the refund saying it was my fault since it was stolen after delivery. All this while UPS also conducted an internal investigation and deduced that the shipment was in fact lost. The UPS website was also updated to reflect that insurance claim has been reimbursed to the shipper (Newegg). And yet, they never paid me back. I am a student and didn’t use a credit card, so couldn’t file a dispute. It was equivalent to a month’s rent and it swayed me away from gaming. But I’m never going to let this go. I’ve preserved every single document hoping it’ll be valuable someday.
@@doosra1000 same shit happened to me twice from them.. and once where they neglected to put everything in the box I did get.. as in missing items.. expensive items.
@@doosra1000 this happened to me with a motherboard, said it was delivered and it was no where to be seen, I know the person who delivered to my house and she said she never had it. I called Newegg and they actually gave me a refund no questions asked
@@doosra1000 make a Better Business bureau complaint (though I can see the newegg issue becoming a class action). Moreover call Newegg tell them that you see the return for insurance from ups, and that you're going to do such. Companies definitely dislike their complaints on BBB, in order to not seem like a scam they tend to reply to BBB complaints pretty quickly. But at this point Newegg is doing a very good job at showing themselves a scam in the public perception.
I almost lost $900 from Newegg for a similar situation.
I purchased a 2080 super and returned it within the return window. This is only after they tried arguing there wasn't a return policy on the GPU. Anyway fast forward a couple months and I agreed to pay restocking fees as well as return shipping. So I sent it back and what do you know, Newegg sent me an email telling me the 2080 super was broken and I would not be getting a refund. I am just lucky that I purchased insurance through UPS who then set up an investigation. The second Newegg heard I had opened an investigation with UPS they refunded me the entire amount of the graphics card with no restocking fees taken. If I didn't pay $60 for UPS insurance I'd be out $900. Safe to say I don't buy from them anymore.
900 for a 2080 super, man what a wild world. Fuck scalper prices man.
Wow, that's really low for a company to try and do. Just another reason not to buy from them
As a former ups employee at least in my experience ups doesn’t fuck around with their investigations
This is why you use paypal for all possible online transactions. Fight it.
@@alecmiller5296 what would ups do if malpractice was found
I'm 22 years old, my friends are the same. Recently, some of us began our post-college careers and are now able to afford our own PC builds. We were all going to buy components from NewEgg, but now we're uncomfortable supporting their business. Your reporting has saved us all from potential scams. Thank you, Gamer's Nexus.
Edit: spelling
𝕊𝕡𝕖𝕔𝕚𝕒𝕝 𝕕𝕒𝕥𝕚𝕟𝕘 𝕗𝕠𝕣 𝕪𝕠𝕦 ➺ BEAUTYZONE.CAM/Anna
Anna is a beautiful girl.
He's the person I love, he's my light
day. The way the music flows and sounds
is extravagant and fun. Anna is
icon, legend, beautiful girl, princess, inspiration,
a star. I could go on and on, understand this.
I love NBA Anna.#垃圾
MicroCenter is wicked good, and they don't pull dishonest shit! I used to Live in Chicago, and went to their store there quite a bit (geek heaven), because they always had a lot of open box, clearance and other stuff. A tag "same as new warranty" on everything but only with exceptions like if you bought something with damage, irrelevant to its function, it would say "sold with Scratches" or similar, but if you plugged it in and it didn't work, they'd take it back. I saved a crap load buying open box stuff, and never once did any of it not work, because they always tested it before it went back on the shelf.
@@Cxs1a3 sorry but I have to agree. Microcenter is amazing. The guys looking for a new place to buy pc components, whats wrong with giving him some suggestions?
@@jch8175 Microcenter's website looks 20 years old , and most of their products don't ship. Strikes me as an arrogant, stubborn boomer business unwilling to adapt.
Honestly I think Amazon is the best. They always accept returns no questions asked and have great customer service. I try to get anything pc related from there
I vehemently avoided anything that wasn't new because of this... Until motherboard manufacturers raised prices by 50% or more. But when I decided to upgrade to 13th Gen, Amazon had a 'Used - Good' Z790 Hero for less than I paid for my X570 board. I expected it to show up without the original box, the m.2 AIC to be missing and damage to the heatsinks or something. It was not only 100% complete, but all of the peels were still in place, it showed no signs of ever being installed, all of the accessories were still sealed, and the only defect I could find was a dent to the front of the box. All in all, not bad for saving $300 over new. And I trusted it waaaaay more because I knew Amazon wouldn't fuss about the refund if there was an issue with it
Speedrunning "how to completely destroy your reputation" - good on you to call out these scammers!
It was a "Sh!t UP U'r Reputation Any%" world record right there.
screwing over influencers, any%, fastest shortcut
It is DEFINITELY malicious, considering they were saying you damaged a motherboard that had a sticker on it proving it was already damaged.
Yup. Pretty sure the plan was. Sell defective item. Customer returns and Newegg refuses because it's damaged. Newegg then keeps the board, 500 dollars, and claims to UPS it was damaged in shipping.
Totally agree
I won the new egg shuffle and all I got was a used bundled screen that had clearly been returned and was in a box sloppily wrapped with asus tape
Never got the card I won
They are clearly selling used items because they cannot get new items or they are unable to pay to have the items repaired themselves
exactly my thought!!!! it was proven that it was broken before they sold it
_(Potential non-malicious explanation 27 replies down by yours truly)_
11:43 Even if they did YOLO it straight from Gigabyte to the next consumer, they'd still be looking at the massive RMA sticker once they got it back again. A 2-minute check in their inventory management system would confirm it was sent busted to begin with. The fact that they blatantly chose to ignore this _twice_ in a row pretty much confirms it's not incompetence, it's company policy.
yh this part was the most insane to me. They got the mobo in the office and they claim the pins were bent by the customer while there is a huge ass sticker staring at them saying it already went rma for this reason to gigabyte
OR the incompetence is their company policy. Just don't look at anything at all and get the inventory moving!
IDK... I use to work at Walmart destitution and sometimes its just worker not wanting to replace or rework the product. I am not trying to defend Newegg. Sometimes people just suck... I've seen broken product be pick and shipped to whole trailers be unsafe to work in. They give NO shits about it. Until the warehouse catches fire due to mixing chemicals. Yes we handled chemicals and foods. They went in the same trailers but not the same pallet. Now I believe its just pet food, baby food, caned foods, cereals, sodas , and toilet paper. All the cleaners and chemicals were removed a year after the fire. P.S. We still had to work while the fire was filling the warehouse with smoke. SUCK IT AMAZON!!!! WALMART can do worse!!
Funny side note we were forced to do fire drills every few months. When the fire actually was a real thing. They told us to keep working.😅
@@SCxChubby I was going ro say the same thing. It's not company policy just some lazy dolt not wanting to do his job properly.
Imagine how many customers out there get scammed by them? Thankfully there is someone like you out there who can be a voice for everyone.
I got scammed today they said there was a blown capacitor and it’s my fault
Not shipped in an anti static bag is something I've literally never seen. I've bought 10+ year old second hand mobos from eBay that came in one.
It was a "certified" open box
Quite a few bran new boards I've bought don't come in anti static bags.
@@Apollo-Computers new and not in a bag? maybe in a antistatic foam? its really not a good practice to get cardboard near bare pcbs. since micro static damage can be done and only show up in few month or later.
@@lencas112 well, it is not bare PCB if it has that metal + plastic "armor" stuff on front and back. ...still, you don't want that sexy product to get scratched up.
Of course they knew this was trash and defective and had dog hair on it, completely trashed box, so what is the point of wasting a antistatic bag on E-Waste.
It's not like anti-static bags are expensive either.
This has to be your best ever buy from Newegg, because it has allowed you to expose what Newegg does to normal customers. If it had been someone like myself who had bought that motherboard, no one would ever have heard anything about it and Newegg would be able to carry on as normal, so definitely your best ever Newegg purchase.
yes
So sad how much they've lost their way. what happened...
@@themadmallard greed happened
@@themadmallard bought out by chinese company in 2016 or 2017.
@@themadmallard capitalism happened
Major thanks to the entire Gamers's Nexus crew for going after these scummy companies. Using your power for good and watching out for us consumers. Keep up the amazing work!
Just when you thought it couldn't get worst.... it really did. You hit the content creation jack pot GN!
I don't understand why they would even send him the motherboard back. They already refunded him.
@@tiobetio9501 the refund happened well after the regular process of returning it via snail mail started.
@@tiobetio9501 reminder Newegg caught wind of this via social media and UA-cam... so the refund was provide outside of normal process. Newegg couldn't get the board back because it was with the carrier.
*worse
@@jasonlax4112 haha, thanks for clearing that up. Even better.
I love that you’re exposing those bastards. Back when the gpu shortage was just starting I bought a 1080 from them. They shipped it all the way to my city and said next day it would be out for delivery. The next day I check the tracking page and it’s back in the origin city and then 2 weeks later I got a partial refund. They took it back to sell it for more and it took me 6 months to finally get all the money back. I will absolutely never buy from them again and I encourage others to find somewhere else to shop. Terrible business practices and horrible customer service.
That's disgusting and outrageous. I'd feel strongly disappointed with my human siblings if that were to have happened to me.
I feel sorry for you, meatrocket8. I hope you were able to recover and acquire yourself a videographics card at another time.
Same thing happened to me with a hard drive. The thing just never left the origin facility and I had them send another. Weirdest problem I’ve ever had buying on the internet.
The only thing I have ever bought from Newegg were quite a few noctua fans (changed AIO, case and CPU cooler fans to noctua). The item was shipped from Taiwan to Australia and arrived on time with no problems as far as I can tell. I'll be more cautious about Newegg next time, considering the many many horror stories.
Wow. I won't risk shopping with them ever again.
Isn't that the same that NCIX was doing before they flop?
This really breaks my heart. In the 2000s and early 2010s newegg was a gem of a shop. Great return policy, quick shipping, great product selection, everything. Now they've fallen off a cliff.
This actually makes it so much worse. The person inspecting the board literally saw the gigabyte RMS sticker and didn't even question it.
This and many other horror stories definitely confirms their behavior as malicious.
They most likely didn't even open the box. Scan the SN -> denied RMA pops up in the database -> blame it on the customer. This sticker is a major f**k up on their side as it's a proof that can be used in court
Yep, this company is so bad on so many levels, I am done with them forever.
This is either malicious, or hiring people for minimum wage with sweatshop type atmosphere, treated like shit. Both are equally as bad.
@@NedyalkoVasilev I've heard a lot of stories about Newegg, but never with a sticker on it saying exactly what's wrong dated before. Idk how they managed to fuck up this badly, and it's wonderful.
They should've been consistent and just ignored you even when you tweeted at them as GN lol I would have respected complete incompetence more than selective incompetence because that seems way more scummy to me.
Completely agreed!
@@GamersNexus it goes from wow its a shame how dumb they seem to wow they actually have a system for dumping unsellable goods on customers with no recourse. I guess that makes them smart but its straight evil.
Yeah, it shows that they know how to do it well but they choose not to.
Yes. That's the problem.
either way is still scummy XD
In addition to missing the sticker that literally had the damage listed with the date it was sent in (before you bought it), when you sent it back, they said YOU damaged it when the sticker on the board proves that it was their fault. That is malicious.
Maybe he did damaged it, repack the motherboard and then make a video claiming that newegg cheated him for easy views
@@gejamugamlatsoomanam7716 idk if you are being sarcastic or not. lmao
@@gejamugamlatsoomanam7716 I really hope you're trolling, and aren't *actually* this brain dead.
@@gejamugamlatsoomanam7716 And did he also create a valid RMA number that Gigabyte acknowledges? GTFO
@@gejamugamlatsoomanam7716 nice try New Egg
This is literally the first time I've seen you or your channel. And you started off by pointing out that you only got a warm and friendly experience in the end because you have clout. Many youtubers, news outlets, celebs, politicians, and basically anybody on the top won't admit that.
That's a pretty powerful start to this relationship between you and I, as youtuber and viewer. I don't know how you could ever keep up with such a powerful start, but it's a powerful start none the less.
Never change Steve. I love your humor!
I was gonna say the EXACT same thing. Keep going god’s work Steve.
It's funny because it's true!
The fact that Newegg refused to pay Gigabyte just $100 to fix a board they're selling for $600 tells me that they fully intended to sell it open box and make it someone else's problem
They might have thought one of their employees could un-bend the pins or something to make it usable.
Or, they just considered it a lost cause and were going to make it E-waste.
If the board cost them 550, then you have the employment, building, and storage cost, only to find out that product is going to cost another 100 meaning they spent 650( hypoticially) for that board.
They are clearly not in the right but please don't make up offenses.
If it’s $600 that $100 fee is 16% of the price of the board… which is massive. That could easily be their entire profit margin. If it’s $500 like Steve said, it’s 20%. Not that it justifies their actions in any way. I certainly won’t be buying from Newegg again.
i have a feeling they bought the board from the manufacturer for either around $500 or more and thats why they didnt want to repair it. the margins in this industry are not as high as you think
@@SMhMrMurhpysLaw The margins are super high when you purposely send people broken junk and refuse a return.
This literally happened to me in 2020, bought a board from Newegg sent it back without opening it because I realized it was full ATX and didn't fit in my pc. Got a email from Newegg saying the pins were bent and and I'm not getting my money back and I'm like how i never opened it. I call MSI about it and surprisingly they were very cool and nice and said they will fix it for free I just have to pay shipping. So they fix it and I gave it to my brother for his birthday.
Amazing what having a decent customer support can do, good on MSI.
Good on you MSI, it does make up a bit for the scalping on ebay.
It's a good scam.. since u never opened it how can you prove that isn't the board, unless someone xrays it and records the serial numbers but who's gonna do that...
@@SkeletonGuts That's shocking for MSI standards.
@@MiGujack3 I agree, I am as surprised as you are.
This video has literally destroyed Newegg. Wow. It wasn’t Steve’s fault that they treat their customers like this. When you do stupid shit, win stupid prizes. And Newegg certainly got one hell of a surprise.
Over 99% of people would just be out the $500 with no recourse. This is called justice.
Chargeback. I've never had one fail or even close to it, but also I've done like 4 in my life compared to tens of thousands of transactions. And start by telling them you will, usually that gets the wheels moving, as they have to pay large fees on top of the refund and at the end of the day, visa and mastercard are big daddy to us all. If a company has too many chargebacks, they cut them off, and then it's basically GG. A massive game churning millions with a parent company worth hundreds of millions I used to play basically killed their game because they were trying to fix charge back issues, after visa and mastercard told them they need to do something fast or they're cut off. They lost half their playerbase and didn't backtrack. And ofc PH destroyed their website over it.
@@Rspsand07
I don't know if it's the same as chargeback, but any time something looks suspicious, I get a fraud case or dispute opened up with the bank. It's not something I do often and I try to communicate with the seller first, but if things look sketchy, I get it started. Often times, it's just an amateur who can't really handle the business they started and they're slow to ship or whatnot, or they didn't pack it well and it got damaged. Out of hundreds of transactions over the years, only 1 was a scam, and eBay handled that so that the bank didn't have to.
FUCK Newegg.
Newegg offering you "picture proof" of that board being damaged would have been amazing, considering that sticker detailing this thing was broken for months.
It's probably a basic automatic response that customer service throws at customers when they are on the losing end.
It’s so incredibly satisfying watching Steve dismantle an incompetent company that profits off of taking advantage of people. I was a loyal Newegg customer before I moved to a place with a Micro Center. I’ll definitely never order from Newegg again, even if they’re the only ones stocking something.
microcenter are no angels either.. but they probably wont sell you something they knew in advance is defective.
Back in 2010 I bought a mobo from microcenter they kept the one I wanted in the backroom said it was new, the team member had opened the box looked inside of it for some reason, then put it up in the cage. On opening up the box I had found that there was No IO shield, no manual, and the mobo wasn't even inside the antistatic bag, and that the cpu socket pins were bent. I opened it up not even 5 minuets after buying it to inspect it. I went inside and tried to get my money back, they told me they don't do refunds on bent pins and if I had purchased the protection program that I wasn't even offered that it would be covered. I told them I literally just bought it, walked outside opened the box and found no manual, no io shield, and bent pins on a mobo you guys sold me as new, I even pointed out the time stamp on the receipt . They told me to leave the store now. I ordered a mobo off new egg, but I stopped shopping on new egg for parts for a similar issue.
I wouldn't trust any business and have loyalty to them, especially when their goal is to rinse your wallet to fatten theirs.
it plays out like a Patrick License meme...
"so here is a defective board"
"yep"
"in the box you sold it in, with the tape still on it"
"sure"
"it has a giant sticker on it that says CPU damage"
"uh huh"
"the sticker is dated before you sold it to me. signed by your company"
"looks like it"
"so can i get my money back?"
"you bent those pins."
This was malicious, the fact they received the board back with their own RMA label still on it indicating a damaged socket before it was even sold and still claimed it was Steve that damaged the socket tells me all I need to know.
In the end there are only two possibilities: Newegg got the board back and saw the RMA sticker again and still refused Steve's return, or they got the board back never looked and made up reason to deny the RMA. Either way its a scam.
In these cases, it's usually incompetent bean-counting middle management creating policies that effectively require their crew to literally scam customers in order to meet quotas. The ground crew has actually nothing to gain or lose by processing the RMA and refund unless they're on the chopping board probably due some stupid quarterly quota to make the manager look good.
This is the worst part about this fiasco. They took a look at the board, and say "hey this board was defective to begin with and we were supposed to know that, let's blame it on the customer!"
Filthy new egg! Scammers!!
@@Postman00 nah, that’s not it at all. No manager wants an employee doing stupid shit like this…. Ever
@@Postman00 Yup, and typically the person who gets fired over stuff like this isn't the one actually making the decision to scam the customer.
I used to regularly return products under RMA when I worked in support at a certain company. We had book (yes i know) that listed the date, the part, the serial number and reason for failure for the return ‘and’ we would write using an invisible marker pen our own reference number.
Every time a replacement item came in, we would scan using a black light and see if it was in the book, if it was we would immediately check and see if the part was fixed before we re-used it. You’d be amazed how many returns came straight back untouched.. 80% of all returns were unfixed, just reboxed and resent.. this is a very common issue going back years..
Newegg said, “Why pay to repair it when we can get $500 from someone and do nothing?”
Exactly! Fortunately they tried to scam the wrong customer this time.
"The toes you step on today may be connected to the ass you'll have to kiss tomorrow"
-- Unknown (obviously wise) Author.
The thing is they sent you the motherboard with an old RMA sticker on it that disproves you damaged it, twice, that's way beyond incompetence
𝕊𝕡𝕖𝕔𝕚𝕒𝕝 𝕕𝕒𝕥𝕚𝕟𝕘 𝕗𝕠𝕣 𝕪𝕠𝕦 ➺ BEAUTYZONE.CAM/Anna
Anna is a beautiful girl.
He's the person I love, he's my light
day. The way the music flows and sounds
is extravagant and fun. Anna is
icon, legend, beautiful girl, princess, inspiration,
a star. I could go on and on, understand this.
I love NBA Anna.#垃圾
So youre saying he would save himself all this hassle had he opened the box before sending it back?
@@sahilbaori9052 No. Because he still would have been at fault in Neweggs eyes.
@@sahilbaori9052 Its neweggs rma sticker. with their name. THEY should have seen it when he sent it back and processed the refund for Steve. This is incompetence. It doesn't matter what Steve did or could have done.
@Synteks _ it's not incompetence at that point, because it's literally written on the board that it was damaged previously. It's either straight up brain damage or malice.
As if I needed even more reasons to hate Newegg…
Watch out everywhere, it's called"stockflation". Right now lots of people are getting sour milk, and rotten strawberries.
I've always been lucky buying off Newegg. I'm realizing now it was just luck though.
You know you're talking a quality company when the best case scenario is that the employees are a level of incompetent typically reserved for cartoon villains, and the worst case/almost certainly the real scenario is that the company engages in scams designed to save them hundreds of dollars at the expense of screwing their customers.
I stopped doing business with Newegg a while back after dealing with their return process. After seeing this, I don’t think I’ll ever go back. Newegg is dead to me.
@@charlesandresen-reed1514 Sufficiently advanced incompetence is indistinguishable from malice. Just saying. 🤔
THE DETECTIVE WORK ON THE RMA NUMBER!!! *chef's kiss*
The gigabyte rma history is definitely the most damming evidence. Whether it's because of malice or incompetence Newegg is ready to steal your money. It isn't even just open box items (and them making it hard to tell it was open box is also not a good look), but for monitors they don't accept returns if your brand new monitor comes with a few dead pixels. Definitely not shopping there anymore when Amazon and B&H are so much better
Agreed, only reason why i order parts from Amazon is because the customer support is surprisingly good and helpful with easy returns or missing items, dead pixels on a monitor they would instantly offer you a replacement monitor or money.
This is especially horrible because New age 100% confidently knew that the board was broken, got to complaint from a customer that it already started broken, and didn't give enough of a fuck to look into the board's history to see what's going on with it and see that it is a board that was sent in for repair but never repaired.
Yeah that's pretty wild. Nearly every seller of TVs and monitors that I'm currently aware of that does lots of volume, has some kind of dead pixel/DoA return policy for the customer.
Never attribute to malice in what can be explained by incompetence I guess 🤷♂️ 🤨
Either way they’re doing people dirty though.
Amazon's drivers have been leaving their full piss bottles on the side of the road, so that leaves B&H for me.
So let me get this straight, Newegg just ships broken RMA'd hardware to customers "as is" with an "open box" note on the website? Note to self: Never purchase anything from Newegg, ever.
And then refuses the customer a refund, due to the item being defective, and the customer has no way to prove they didnt break the product.
They could even sell one broken board 20 times because they don't send it back to you unless you request it back and why would you request a broken thing back
I was going to buy a case from Newegg and then I saw how they operate. Not 😎,
Any alternatives to Newegg? This shit is unbelievable, Im not giving Newegg another cent.
@@thatoneswarmdrone6409 Dunno about the US (Micro Center maybe if they deliver?) but here in Canada Memory Express is a decent option. Not the best selection but their customer service has never let me down.
They ignored your request when you were a "normal person" then realized your youtube influence and were head over heels trying to contact you. I love that you exposed them for that - Seriously so so amazing to have cats like you around still, Steve
Their next step is to let him know that they fired all the people handling the issue when he was ignored.
@@botaeng2 Yeah, they would sell broken trash for 500$ and then blame it on the customer, but they would care and take action on employees for customers, right... Did you completely miss out the Gigabyte note in the video where it tells they sent the mobo for repairs, refused to pay 100$ and only put it on sale for almost 500$ as a functional used "open-box" item? They knew it was broken since they received it back in July 2021.
@@cosminmilitaru9920 yeah but gamers nexus has a HUGE influence HUGE...
1+ year later, I find this video while piecing together a new PC build. I have no emptied my newegg cart and am looking for another retailer.
I used to buy the majority of build parts from Newegg. I now use Amazon for builds. Prime = no shipping fees, easy product returns, quick to refund money (on last two returns, received funds back on the same day I dropped the items off at UPS).
Fair winds and following seas to all.
Spending millions over millions for PR to media corporations, UA-camrs and streamers, and then saving $100 for something like this. Deserved blow up. Very deserved.
I just like how when you returned it and they were inspecting it they just completely ignored the giant label that explains that they never actually got it repaired.
What so messed up about this situation is that Newegg still blamed Steve even though there is a big ass sticker from Gigabyte stating it was damage by previous owner (Newegg).
and he called the MOBO manufacturter about the RMA history...and new egg declined to get it fixed so they flipped it and sold as open box...so whose the asshole here....yea new egg!!!
Thank you for this. Big companies messing with small people makes my blood boil.
Needless to say this is fraud. The moment they denied your RMA they committed fraud. Send the links to these videos to your state's AG. Someone there may not be a Newegg fan or have other cases to consolidate with this one.
they are allowing sellers on newegg who commit fraud on a regular basis. Sellers from china named diyoyo or similar, who have 111 dislikes, 1 out of 5 votes, all saying the product was never received, they won't reverse charges or ship item, etc. And the third party seller is still allowed on newegg. That same seller threatened me saying if I try to return an item they will consider it as I broke it and report me to newegg. This language is similar to indian scammers saying "if you do not pay you will be arrested" on hoax hotel.
So this was an actual scam. They actually sold you something knowing it was defective, and then tried to make you deal with it.
𝕊𝕡𝕖𝕔𝕚𝕒𝕝 𝕕𝕒𝕥𝕚𝕟𝕘 𝕗𝕠𝕣 𝕪𝕠𝕦 ➺ BEAUTYZONE.CAM/Anna
Anna is a beautiful girl.
He's the person I love, he's my light
day. The way the music flows and sounds
is extravagant and fun. Anna is
icon, legend, beautiful girl, princess, inspiration,
a star. I could go on and on, understand this.
I love NBA Anna.#垃圾
@RipleySawzen it's hilarious a scammer replied to your comment about a scam 😂
crapple did/does the same thing. oh the RAM pops loose? just tell the user to drop their $1200 laptop a few times, it'll be fine. or the who needs cooling fans/vents. lithium batteries wont catch fire from excess heat Crapple and that egomanic Steve jobs conned themselves into believing
I love how Steve refuses to take Neweggs phone calls and push them to the “slow channel ” A taste of their own medicine
he should have told them to "comment below" and maybe give a thumbs up....
UA-cam says this video is currently #20 trending.
I'm sure they're just LOVING waiting to correspond with Steve as this video spreads. 😂
Edit, wow, I can't believe how bad the trending vids are.
As somebody who just had to deal with a Newegg RMA right before the first video dropped on this. I fucking love his pettiness here - lmao
I would totally watch a Slow Gamers Nexus
You're here with LoFi Steve and today we'll be talking about (soft sax starts in the background) the new Noctua Passive Cooling Solution. We'll find out if it's as cool as... 😉 you, the viewer.
@@thomasgiles2876 that would be phenomenal
Thank you for these videos! I found them in time to cancel a $4200 order with Newegg. Way too much risk.
Thank you for not stepping down and pushing the issue. They need to be freaking out, as were the people getting scammed by such practices.
The FTC (Federal Trade Commission) in the US should absolutely be notified of this. What they're doing is literally criminal.
They saw this board 3 times, 1st was when they sent it off for RMA. Then they had TWO chances to see that big sticker from gigabyte on there, 1st was when they received it from gigabyte and the 2nd was when they got it back from you. Yet they still blame you for it and want to keep your money? I can't put this on incompetence, how many chances to open their eyes do they need?
proof read your comment, then fix it.
Steve is trying to avoid getting dragged in a legal dispute with them. Obviously there is no incompetence and just straight fraudulent business-model of selling broken trash and blaming the customer and keeping the money. After they found out who he is - they tried to cover their tracks by sending the money + board back. The note slipped them. They don't care about the product, what they send, the costumer, checking, anything. Just sending something and keeping the profit.
Good job on using the power of your channel for a good result. 15 years ago, new egg was a terrific place to buy electronics. Now however, like many others in that same space, they have way too many issues to make them worthwhile. I don’t normally salute people who make videos Trashing companies because there’s always two sides to every story, but I think you got it right on this one for sure. Thank you very much and I’m hoping new egg is watching your video channel and reading these comments.
I love how there is evidence on the motherboard that says it was damaged before it was ever sold.
Not before it was ever sold, but it was sold to and damaged by a customer first, then Newegg got it back damaged, sent it to ASUS for repair, turned down the repair to save $100, put it back on the shelf obviously by accident or hoping for some sucker to buy it, then sold it to Steve...
@@Bob-of-Zoid
Pedantic. We understood it as ever sold to Steve.
@@Bob-of-Zoid You mean Gigabyte.
@Kevin Luu imagine being a pedant and getting the manufacturer wrong. Bob should be embarassed.
@@kevinluu5879 I mean whoever, not important. This is about Newegg being Rotteneggs!
For Gigabyte to be considered one of the good guys in this story is like winning the "Worse than Dell" award.
Never had issues with Gigabyte tbh...
@@egonieser no exploding PSU? Guess you lucked out
@@egonieser You clearly didn't watch GN's coverage of the exploding power supplies made by them.
Keep in mind Gigabyte for decades makes decent products not only exploding PSUs... This 'gigabyte bad' sounds like a cancel culture to me.
@@krisdphillips ironically, their high end products have been alright thus far. Sucks to see them mess up the name they were making like that. Money is money I guess, who cares who gets stepped on
So wait, when you sent it back, they had to have opened it to be able to see the "thermal pate" they claimed was on there, so they must have seen the giant sticker from Gigabyte that said it was previously assessed as damaged, but they still blamed the customer.
It's likely that when it was received it was never even opened. As if anyone in their RMA dept would give a fuck about a board _already in their system, listed as damaged form their own failed RMA attempt._ This is fucking disgusting.
𝕊𝕡𝕖𝕔𝕚𝕒𝕝 𝕕𝕒𝕥𝕚𝕟𝕘 𝕗𝕠𝕣 𝕪𝕠𝕦 ➺ BEAUTYZONE.CAM/Anna
Anna is a beautiful girl.
He's the person I love, he's my light
day. The way the music flows and sounds
is extravagant and fun. Anna is
icon, legend, beautiful girl, princess, inspiration,
a star. I could go on and on, understand this.
I love NBA Anna.#垃圾
@@ByteRoster Somehow, the comment above mine is even more disgusting
They also could have noticed GN didn't cut the tape anywhere.
I wonder what they actually do with their RMAs. Do they get sorted back into the pile? Do they just sell off broken stuff to customers as "Open Box?" If this was being sold as a non-functional item for parts, that would be one thing...but this wasn't.
Amazing! This is even worse than I thought. They deliberately and knowingly sold a broken product to a customer and then refused to take it back to have the customer hold the bag. How is this not outright fraud?
You've said "scam" a few times in these two videos, but I notice you didn't use the F-word: fraud.
But when a company knowingly sells a defective product to a customer, then deliberately lies by blaming the customer despite having concrete proof that they were at fault, for the sake of their own monetary gain, it is fraud. It is a crime. It carries fines and jail time.
And, it is important to note, NEWEGG DID KNOW. They themselves said, on paper, that they had photos of the board after the return. When they took those photos, they cannot have failed to see the RMA sticker. Therefore, at the time of the chat discussions it is beyond a reasonable doubt (i.e. the legal standard for criminal responsibility) that they knew they were lying to the customer to defraud him. And if they try to defend by saying they were lying about having taken photos, then it STILL MEANS THEY WERE LYING TO THE CUSTOMER TO DEFRAUD HIM.
There's probably legal implications to saying that outright that he doesn't want to deal with. I agree though, there's absolutely no way this comes out good for them and if we lived in a proper country the consumer protection task force would be demanding every denied warranty claim and full inventory trace of the item to see how deep the rot really is.
It's fröd
So Newegg could go to jail?
From Spain if this happens to you (and it happens) you should hit them where it hurts the most, which is to make it public and give negative publicity to the company in all the media. It is what hurts them the most, and more so having competition like Amazon. Fame (good and bad) spreads quickly and larger companies have gone bankrupt due to serious image problems. Customer trust is important and if it is lost, customers are lost directly. Regards my friend.
@@SJoelKatz They're going in the newfrying pan
So Newegg knew it was broken for months, refused to pay for the fix, sold it broken and then claimed you broke it? Isn't that blatantly illegal?
And by the amount of people reporting similar things happened to them I guess someone is getting served with a lawsuit pretty soon.
Oooh, we need a crossover vid with LegalEagle about all this!
Yes. Hell, even if it were put up on sale by mistake after receiving it from Gigabyte at the very least that big sticker should have given Newegg an "oops" moment after receiving it back from Steve. How on earth could anyone miss that sticker and not stop to ask "what the hell is this" but instead blame it on customer? I should not call Newegg malicious if this flop could be explained by mere incompetence but the suspension of disbelief is getting stretched real thin.
@@CoyoteSeven Yes yes a million times yes!!!
Seriously - "incompetence" is underselling this
Unfortunately it would cost someone more to file a lawsuit in court and attorney fees then the board itself even cost. This is why companies can get away with this kind of activity.
In high school, I saved as much money as I could with a part time job to build my first PC. The motherboard was DOA, I tried to get a warranty replacement - paid to ship it back myself, my mom even paid for there to be insurance on the package. I get an email a few days later saying that the sticker with the serial number was not on the board anymore and that they couldn't confirm that it was the one they sold me. I was devastated - I was extremely cautious when I built it and knew there was no way I did that - and I had to stare at the empty shell of my PC for over a month before I could afford to buy another one.
𝕊𝕡𝕖𝕔𝕚𝕒𝕝 𝕕𝕒𝕥𝕚𝕟𝕘 𝕗𝕠𝕣 𝕪𝕠𝕦 ➺ BEAUTYZONE.CAM/Anna
Anna is a beautiful girl.
He's the person I love, he's my light
day. The way the music flows and sounds
is extravagant and fun. Anna is
icon, legend, beautiful girl, princess, inspiration,
a star. I could go on and on, understand this.
I love NBA Anna.#垃圾
I had the same thing happen with New-egg about a year ago. I had bought a $400 Supermicro server motherboard. It was a used (supposed to be new) and in an old beat up box. It had no manuals either. I inspected the board and found the pins were bent up exactly like yours. We processed it as an RMA. We sent the board back to New-egg, they shipped it back and said we damaged it. I contacted them again and now they told me me the serial number didn't match the box and that i had obviously swapped the motherboard out for one I damaged. I sent it back again with tracking. They once again claimed i broke it. They once again shipped it back but i refused to accept it when it came and decided a this point to contact my credit card company a file a fraud claim. It took two months to process but the credit card company found New-egg to be liable and reversed the charges. The funny thing was I was only asking for the $400 back on the charge but the credit card company refunded the whole $650 of the order. I then contacted New-egg support about repaying the $250 difference but kept running into the same incompetence as before and gave up. The funny thing about this is i have been using New-egg as my chief parts supplier for over 10 years. I buy ruffly about $8000 (some times even more) worth of merchandise a year and have never had a issue till now. Something with New-egg changed in the last couple of years. I used to have a sales rep that i could call with issues (we have a business account) but that all went away and the customer support has went to pot. I've decided to go back to using Ma Labs and Tech-data for parts.
Last year I built a new rig, I decided to order 64GB of Trident RAM from NewEgg as they were on sale (bigger price drop than other sites). A week later I got an email saying "delivered", yet I had no package. I did the usual song and dance, check around the outside of the house, mailbox, neighbours, etc. I was even home during the time of delivery. Nothing at all. I contacted NewEgg and told them the situation, they refused to believe that my package never arrived. I fought with them for days over the matter, told them to look at my thousands of dollars of purchase history and my zero complaints or returns, they alluded that I was trying to fraud. I told them to check with Canada Post, they stated that I HAD TO DO IT.
Luckily, I have a friend that works for Canada Post and he did some checking (he also stated that NewEgg is responsible to submit a ticket and get all the info, duh), found out the RAM was delivered to the wrong address and they have GPS information to prove it. Once I had all this, I got back to NewEgg and 2 weeks later they FINALLY (probably reluctantly) sent out a re-issue.
Fun twist - the sweet lady that got my package called me 2 days later and said she had my package but didn't call till now as she was out of town. NewEgg put ALL my personal information right on the label...
I now have 128GB of RAM.
🤣
was it worth the detour? lmao
Meanwhile, Amazon makes it a nearly brainless to just reship the product.
Imo, you have the damn right to keep all that RAM.
Good. Screw em.
It would be nice if Newegg would add their own custom sticker so that they can tell whether the box has been opened once it left their warehouse that way you could always take a photo of it that it's been untouched kind of like a warranty seal on a console, that way there's no way they can save it it's unprovable whether you open the box or not, I'm sure a lot of people order something from them and probably find something different or better that they didn't know about before they ordered their product so when they ship it back Newegg can immediately tell okay these guys never open the box because our specific seal is still intact
To me, this solidifies the theory that Newegg are doing this intentionally. They were WELL AWARE of the problems with that board.
Yep, considering how frequently this is happening, they have likely received a LOT of complaints which are being ignored. This is wilful negligence and fraud.
I messaged them to ask if they would refund a board if it arrived damaged, specifically open box items, "If the item is physically damaged when you got it, you could chat with us and we will help you with the return or file a shipping claim". They wouldn't even confirm they will. I asked the same question in different ways, they said the exact same thing every time. I think they use chat bots.
I believe it, Newegg hasn't been the same since the early 2000s and I haven't purchased a product from them in about as long. These days, from the stories I hear, they are nearly as bad as Wish. Bad customer service, denied rmas, demolished packages on arrival, send used products marked as new, I've heard at least a dozen different crappy scenarios that up until now I pushed aside as "heresay", HOWEVER, the fact that they did it to Steve does put a big 'ole light on the situation and confirms a lot of that heresay. Fortunately, I'm only about 60 miles from the nearest Microcenter so I doubt I'll ever shop Newegg again.
I love how they blamed the customer despite having the information available to prove they were at fault. Nevermind the tractic of only paying off people with influence and scamming the average person who likely can't shell out another $500 on a mobo, monitor, etc
Man...that part where you said "Now you get to go through the slow channels to get support for your issue of being Lambasted for being a garbage tier company." That was savage! Well done 👏
I'd add an automatic answering system just to make them wait on hold for a few hours (before rejecting the call of course).
Not all deadpools wear mask
Was considering buying parts for my first ever PC build from Newegg. I see GPU prices just surge on their site and it just makes me feel like I'm shopping on eBay instead of an actual retailer like Memory Express (Canadian equivalent of Microcenter). So glad I didn't give them a dollar of my money.
When I saw the first video I wondered if Steve was being a bit harsh, TBH. This new development-with an RMA from Newegg for the same issue they subsequently accuse him of having caused-ignoring their own RMA sticker still on the board (!) really does put a nail in the coffin of this. Incompetence is the correct term. What a crazy story.
Incompetence at best. Malicious and opportunistic at worst.
That's not incompetence....straight up scam/fraudulent!!!!!!
Steve wasn't harsh in the first video. He bought something, never opened it and sent it back for a refund while being honest about the reason. And they said he damaged it.
Steve was in line with Newegg's return policy, if they don't like that policy then they shouldn't have it/advertise it.
So, you are one of those people who cheerlead for their favorite companies who don't give a shit about you.
The fact that they received a product they knew was broken, RMAd it, decided knowingly not to fix it, sold it to you as "open box" and then blamed you for the damage when you tried to refund it... it amazes me you're not suing the lights out of these guys. Hopefully someone does.
Suing newegg would cost them $599. Making this video will cost newegg more. Far more.
You can only sue for the damages that Newegg has caused. An class action suit from all customer that have been wronged would be far more impactfull.
The most he could sue them for is the cost of the motherboard and maybe court fees… and that’s if they didn’t refund him already. You can’t sue a company beyond your individual damages unless it’s part of a class action lawsuit.
@@arddel 5 days and 1.1 million views… I think they’ll feel the financial impact of this far more than a lawsuit. Just assume each view is a dollar lost.
@Apophis Yes, us non-geek types now know exactly who to never buy a product from. I wouldn't call that "good publicity"
I had no opinion about the company before & now i will avoid buying from them.
I’ve been ordering from Newegg since 2006 and a few months ago they also tried almost the same thing, it took days of escalating before I could get my money back. The socket was obviously damaged, this is rampant at Newegg and they should be roasted for it. I’m a small tech business owner and it was the most teeth pulling to get refunded that I’ve ever experienced from any vendor, I can’t imagine all the people that they’ve burned at this point
Wow so glad I saw this, I had items in the Newegg checkout basket, but they are gone now, will buy direct from manufacturer!
One amazing thing about this is that even if you'd opened the box originally, you'd still have a story about NewEgg selling products they knew to be defective!
Steve, I believe they meant “Thermal Pâté”. A delicious side dish to go with your BS sandwich from Newegg!
I’m sorry for anyone who got caught in this newegg dumpster fire.
Nah it's fine I brought marshmellows
They see their own RMA sticker on it and blame you. There is no incompetence to explain it. It must be fraudulent.
They are too dumb to be fraud
Well, it's a Gigabyte RMA sticker, but they didn't bother to try to figure out who this mentioned "customer" was that submitted it to Gigabyte.
The date on the RMA sticker is older than the sell date...
Yeah they totally knew it was damaged when they sold it to Steve.
@@Wireball Tell me you didn’t watch the video without telling me you didn’t watch the video.
The customer on the sticker was confirmed to be Newegg themselves. It’s actually in the video.
Why would they leave the sticker on thou, that's what I don't get. It's almost as if someone who works for Newegg is trying to make them look bad?
can i just say thank you for being my voice and the voice of so many others who get lost in the ocean of people.
Just imagine how much more broken hardware Newegg probably has sitting on their shelves just waiting to be sold a full price to customers.
Just imagine how many broken products are sitting in customer's homes and customer is out their hard earned money...
Bought a new motherboard from NewEgg to upgrade my PC along with a new CPU. Got my new CPU and Mobo and the motherboard is pretty much DoA
maybe you shouldn't be an idiot and buy open box
Hopefully even brand new hardwares will be sitting on their shelves collecting dust after this exposure. The company is greedy not just incompetent staff.
@@patricklee8552 Wow, you are really on the wrong side of the idiot usage if you think that a retail chain selling an open box item allows them to sell you completely broken product for close to retail price.
Not answering new egg calls and making them email you is gold dust. I'm enjoying this very much.
I've been tempted to buy from Newegg on occasion but this story has ended that. Thank you Gamers Nexus because life is hard enough as it is without being subjected to financial abuse.
They were legitimately the place to get stuff 15 years ago. My, how the mighty have fallen.
question where do u buy from just amzon or are u blessed to live near a micro center??
@@bleddingmaster I've bought a few parts from B&H Photo..... they're alright. However, B&H is on the Eastcoast and I live on the Westcoast so items sometimes take a long time to arrive to my place. I try to buy from Amazon when I can.
What sucks is newegg is probably the best site to buy RAM, Power supply units, and sometimes cases. Over these last 5 years, I've always had my fingers crossed when I've ordered from Newegg.
same, i was gonna buy a 2500$ laptop, fuck that now
Newegg has been fine for me. I returned a cheap unopened ssd, got my refund, another cheap ssd that failed in 20 days, got my refund, a B550 mobo where I tried to update the bios for a 5900x with an unapproved cpu, got my refund. I will continue to buy from Newegg.
I had this same exact thing happen to me three years ago. Glad to see they've done absolutely jack-all to their quality assurance. Took me like 15 phone calls over three weeks to get my money back for something I thought I had bought brand-new (the open box notice was in very small print).
I love how honest Steve is and isn't afraid to put these folks on blast about treating regular folks like crap but reaching out after realizing he's famous. Keep it man!
Where I work, "open box" means just that... someone opened the box... not someone used it, broke it, RMA'd it and then sold it to you "open box". Anything that is less than brand new, isn't sold "open box", like things we received back from RMA, those things are sold as refurbished, believed to be (confirmed when ever possible) working and then marked-down with a huge discount. And even then... if your product isn't working out of the box, we'll accept it back for exchange or refund (unless we, without a doubt, know you broke it because we can prove it).
We don't even like selling you something "open box" if just the packaging isn't presentable "like new".
Microcenter ?
That's also my understanding of what "open box" means vs refurbished or renewed.
In my country there is a clear distintion. One is "open box", the other is "refurbrished"
Openbox from my experience almost always meant it was opened and returned but not defective.
This coupled with the fact that they offloaded PSU's with a 50% failure rate as part of their shuffle program with expensive GPU's, has more than killed any confidence in this company.
No way? Guess I'm lucky I only had to buy a massively overpriced 2TB Samsung M.2 drive. Wouldn't have bought that on my own but at least it works well and I had an open slot to use it in. Getting straight trash (and remember you can't return shuffle items on their own) is absolutely scandolous
@@PlaySA - Samsung is the bigger part: Their manufacturing for your card in Austin allows them to have MFG RMA domestic here in the US so literally any remanufacturered parts are by company standards and margins of error, or in English this would have never happened with a Samsung part from an authorized seller of their North American products, and even if you hit the margin of error which most of their product I'm aware of is less than 3% and full recall at 10% total volume manufactured (Note 7) to be considered a known issue, recall: Far different standards. For reference I worked for Samsung in this general area (and also glad I dont anymore)
That is… SO much worse than it even appeared on the surface.
So let me get this straight:
NewEgg KNEW the mobo was damaged, RMA’d it to Gigabyte for refund or repair, were told that it had bent pins (and maybe thermal paste on the CPU socket) and that it’d be $100 to fix, NewEgg said “no we’re not paying to fix it, send it back to us,” then NewEgg literally just put it back on the shelf and resold it as Open Box.
😶
So they were selling a known-bad product and then were going to keep the money TWICE from two customers (GamersNexus and the original buyer) by denying RMA refund for the same issues they never repaired or dealt with in the first place! 😳🤬 What in the ever-living f%#€
Best case scenario: NewEgg’s RMA inspection process is completely faulty, ignorant, lazy, and full of incompetence.
That’s the BEST case.
Worst case scenario is this tactic is maliciously done as standard procedure (by upper management or by department leads to make their numbers look better) to get money from multiple customers for the *same* known-defective product. They keep *full retail cost* from the first customer who may have damaged it, then they resell it and keep the *open box cost* as well from the 2nd denied RMA of the patsy customer who unknowingly bought a lemon. jfc that is just dirty, slime-ball stuff right there. 😤
The crazy thing here is that Newegg MUST have seen that Gigabyte RMA sticker on the board when they got it back, so they would have known perfectly well the pins were bent before it was sold open box. So even if it was some kind of error/mishap that allowed it get put back on the shelf as a saleable item (which I doubt) there's simply no excuse for their subsequent actions. It was blatant lies and literal fraud. They need to be dragged over the coals.
You can't see the sticker if you don't open the box, it saves on tape and you can just put it up for sale again!
@@0ctothorp Save a cent get public humiliation. S T O N K
How are you going to see the sticker if you never open the box up?
The guy that said that there is "thermal pate" on there MUST have seen the sticker.
@@1pcfred Well they could spend a few minutes taping some warning outside the box then? Or are Newegg run by masochists who loves a public humiliation instead?
I just fucking love how relentless you are at holding these companies to account. Sometimes you can border on pedantic and petty, but I don't even care because someone needs to hold their feet to the fire when the rest of us can't.
If what happened to Steve happened to a lot of people it'd be a major financial disaster in their life. They'd be out that money until they could somehow scrape it up again. For a lot of folks $500 of disposable income is a chunk of change.
@@1pcfred hopefully those people aren't spending that 500 on an overpriced motherboard though.
@@93kristof Sure, but imagine the person saves up $500 specifically for their MB. They're not sacrificing money for food or bills, but they set $500 aside specifically for this hobby purchase. Then it just evaporates with no recourse. It doesn't suddenly mean they're homeless, but even if this imaginary person is well off, no one is gonna be happy with that result.
@@93kristof I had a similar thought. But there are scenarios where it would be an acceptable thing to do. I mean if PC is your hobby and you have the money at some point. It's what you really want. You've been scrimping and saving. I'd never say it's the best thing someone could do with their discretionary finances. But it's far from the worst.
So wait, when it got to the returns team at Newegg, there was a massive placard attached to the motherboard that specifically said Newegg sent it off for RMA/Repair from BEFORE it was bought, and they STILL tried to say you damaged it? There's no incompetence here, this is straight up fraudulent activity. They really need to be reported to the Federal Trade Commission at this point.
but it had "thermal PATE" in the socket.... /s
I think that thing fell right through the cracks and got tossed on the wrong shelf- combine that with low level workers not wanting to go outside of the "process" when something comes across their desk and I can see how incompetence led to this... but I dont think we will ever know the true story
I just cant believe that someone actually opened the box, saw that RMA sticker and legitimately claimed he damaged it though - thats the clear intent here imo
Hard to believe what they did is anything short of fraud.
@@PinkFloydFreak55 Yep. I can understand the initial mix up. But after it gets sent back and they can see that they originally sent it to Gigabyte and were told it was not repairable, they should have realized their mistake and refunded the customer with an apology.