WATCH PART 1 of the investigation: ua-cam.com/video/aACtT_rzToI/v-deo.html WE DO NOT NEED ANY MORE EMAILS ABOUT THESE PSUs. WE HAVE ENOUGH TO SORT THROUGH, THANK YOU! Aris also replied here: ua-cam.com/video/xBhDPB1xszM/v-deo.html Buy GN's Red & Black Mouse Pad: store.gamersnexus.net/products/gn-charge-redblack-mousepad Blue & Black Mouse Pad: store.gamersnexus.net/products/gn-component-blueblack-mousepad Wireframe Desk-Sized Mouse Mat: store.gamersnexus.net/products/gn-wireframe-mouse-mat
Thank you for all of your hard work! If only GIGABYTE would realize you guys are not their enemy. I have bought GIGABYTE products for many years and will likely continue to do so in the future, unless they continue down this path of completely disrespecting their customer base.
I am staying away from components like power supplies until supply chains stabilise.. I only want Japanese electrolytics in my power supply anyway e.g. Nippon Chemicon (e.g. EVGA).. and with the scamdemic having caused mess in supply chains, causing possible infiltration of fake and/or substandard or unsuitable parts.. I am staying well away. Gigabyte is a compan y I used to favour more for motherboards.. now because of this debacle I am wary.
Steve is forever burning bridges in the interest of protecting consumers, and he should be applauded, appreciated, and recognized for that. He is one of the few that is not scared to lose potential revenue to protect his community.
Well, those bridges don't stay burnt, since the PR jocks don't tend to stick around in one company for too long, so whatever sour feelings they might have about a media outlet tends to leave when the guy gets a new job. The bad news is that he might take the bad attitude with him to the new company.
I dunno about that. The GN Team is operating with the user's best interest in mind. I think GN will continue to develop, grow, and remain true to Steve's editorial direction. Just look at the move to the new work space, buying a fan testing device thingy, considering doing sound testing, hiring employees who are dedicated to GN and Steve. I could continue! The smell of the figurative bridges Steve is burning is much better than the smell of burning components. If a company get's their feathers ruffled up it is just because they have no other reply. And how Gigabyte replied just brings more shame onto themselves, on top of this PSU issue.
GN are not afraid because they do their homework...expensive test equipment and rigorous procedures.....it's how electronics should be done. GN you rock!
Why they should be afraid ? I wish to see more subscribers here. Unlike other 10M YT channels ( that focuses more on entertaining ) GN works only with facts that comes from rigorous testing.
I used to work for a VRM manufacturer, And literally my job there was testing these components, CONSTANTLY slamming them against their current limits for hours at a time. I imagine other reputable manufacturers could say the same. In order for Gigibyte's PSUs to be exploding like this, they must have really, really fucked up, which in my mind means they really, really cheaped out and thought it wouldn't bite them until it did.
Good thing you said "literally". I 'd hate for anyone to think you were speaking rhetorically. Or hyperbolically. Or ironically. Seriously, thank you for making that distinction.
When you look at how they mixed components from different manufacturers, that for me is the root of a problem. Them using garbage components (and they are garbage, not because they are Chinese, Chinese manufacturers are capable of making excellent products but they will never say no if you want them to make garbage) isn't the issue, you can design around it, keep them in tolerance, have some headroom so they don't explode, but when you are grabbing anything with the roughly same value, thinking it would be fine, NOT TESTING IT PROPERLY, then you are in trouble. Lack of testing and/or negligence was the issue, and frankly, if they really wanted to be lazy, just buy from Nippon Chemi-Con and Intersil, they have image and business to lose if something explodes, much more than some unknown, interchangeable factory in China, full of Uyghur slave workers.
"You know, Gigabyte, if you want to go to war, we can go to war." They sold you a grenade disguised as a power supply from which you have metal shrapnel in your hand. Sounds pretty war like.
That's not nearly as scary as the Nox tank which can manifest Tech Odin (or did he manifest the blow-off valve trigger?). Scariest of all are components that can mistakenly manifest Linus rather than Wendell.
@@Code7Unltd Copying's fine IMO, so long as there are improvements integrated into their own design/manufacturing, but they seem(ed) to forget that bit and instead make them worse (unless reliance on the nth dimension air supply that's only accessible in CAD can be determined an improvement).
: D at lease Gigabyte is much much better than MSI which MSI don't even border to reply to Gamers Nexus & even threatening Gamers Nexus too to delete Gamers Nexus Video.. lol MSI xD King of Scalper too. going to fully owned by China CCP very soon.................................... : X
DC load testing equipment is literally the correct way to test an issue like this as it removes variables. This is how Gigabyte themselves would have tested these power supplies when they were designing them.
at lease Gigabyte is better then those SCUM MSI brand likely already own by CCP china very soon (Insert SPY's Chip likely too soon) : D Keep on MSI Scalping & eat all our money up also.................................................... x P
I would suggest that instead of "This is how Gigabyte themselves would have tested these power supplies when they were designing them", it would be more accurate to say "This is how Gigabyte themselves SHOULD have tested these power supplies when they were designing them." LOL
The evidence would suggest that Gigabyte in fact did not test them,,, at all,,,, or if they did, they ignored the results and shipped this **** anyway.
NZXT: Boy we really screwed that up. Gigabyte: Hold our substandard exploding power supply... at your own risk and subject to zero liability or accountability from us.
The next move I think is GN testing the new power supplies. The labeled OPP is lower so they are less likely to fail. Some portion might, though. After that, they will contact CPSC. If CPSC agrees they will order Gigabyte to recall them.
I used to think they wouldn't bother to make it 80% gold unless it was decent. So I used gold/platinum/etc... as a measure of not sucking. sigh........ I wish newegg had an option to just simple look for "did it kill shit in my system? yes or no" and "did it explode? yes or no". Those are the only customer reviews I give a crap about. But it doesn't. So I have to dig through that.
I'd have to counter that. GN are the explosive experts, they produced explosions from products that Gigabyte apparently are incapable of achieving. Therefore, from my perspective, Gigabyte are the explosive noobs, GN the Pros.
At least they clearly demonstrate to me that they are unworthy of my patronage. I've only ever had like two GB products, and they've both been very underwhelming (their gpu performed below stock speeds, and I had a mobo that I thought was fine until I replaced it with Asus and a freeze bug went away. )
I hope that one day it becomes the norm that large corporations are fully transparent, and not blatantly lying to their customers. Or shifting blame away from them. Honestly I feel *way* more comfortable giving somebody my money after they admit to making mistakes and then rectifying them, instead of "wasn't me, you are doing it wrong, we are perfect". One day
@@isaacbejjani5116 People should choose brands based in the support they provide, this is real. I recommend everyone to switch to brands like asrock, which are so nice that they will even send you Bios chips for free if you have any problem with them or need a bios update and you are "scared" about doing it.
@@MrRonny6 That annoying guy at work: "Ronny submitted the paperwork." "It has your name on it, AnnoyingGuy." "Yeah, stop using my name, Ronny." Businesses are just groups of people. Collectively they have a LOT more money than you or I. That's the problem. They should have their rights stripped down and be legally treated like the group of people they are. Financial insulation for a LPP founder is fine, but when it comes to legal, marketing, engineering, accounting... The company should be financially liable for smaller screw ups but _individuals_ should be held accountable, legally, if it passes the threshold into felony. Too much corporate malfeasance goes unpunished just because we go "ah, it's capitalism, that's just the way it is." NO, that's not capitalism, what we have today is cronyism.
At lease Gigabyte had SOULS...which is much much better than MSI without SOULS...& also a Scalper King + already fully Highjacked by CCP china already.........................................: X
Gigabyte is afraid that if they say Steve’s name in a mirror three times, he’ll appear and cause them to have some ethical concerns for their own actions.
Here's the problem: Even if this only affects these two models, the response of Gigabyte undermines their entire product line. If they aren't going to fix a problem of a couple of models of power supplies being a literal fire hazard, how can I trust they will adequately support ANY of their products? Making a single bad product doesn't reflect that badly on a company, refusing to respond appropriately is damning to the entire company.
So true... I can't imagine ANY enthusiast is EVER going to purchase a Gigabyte power supply after this debacle. Then again, I'm not sure many of us were buying them in the 1st place... or maybe that's just me. I tend to trust long-time veterans in the power supply industry such as Seasonic. I have a 750w Seasonic power supply in the machine sitting next to me that has been in 4 different builds and has been without problems for around 15 years now. It definitely wasn't the cheapest unit, but it was built with quality parts, over-engineered for its rated output, and is just as good now as when it was built. While I think the quality of some Seasonic power supplies today probably aren't as consistently good as they once were, it is still probably my go-to brand of choice.
@@thespiritofyoink I have one of their Aorus motherboards in my (AMD) system now. I'm pretty happy with it, so I'm not looking to rip it out... that said, when I do go to replace it at some point in the future, I'm likely to not use them again. This response taints the whole company.
Thank you Steve, and all the Gamers Nexus crew, for actually holding companies accountable. I'm proud to wear my GN shirt and tell others what you do both for the consumer and taking a stand against e-waste.
I can only agree and add my thank you GN (Steve) for doing what you do. These kind of faulty products need to be removed from the market, not only are they causing needless work for the customer to replace and likely cost, but are also potentially dangerous to the rest of your hardware and a fire hazard.
I'm proud for people who not only take a stand against e-waste, but put their money and time where their mouths are rather than shout empty platitudes about "muh environment". Reduce, reuse, recycle, and stop making trashy products...
Tripped my BeQuiet! PSU hundreds of times already, OPP, OV/CP (Crossfire Vega Liquid hits different), SCP, lightning, everything. Still with me after 7 years of torture. And i still have warranty. That's quality right there. Yes, it's a bit more expensive, but that usually makes a difference with electronics. You can try to save money anywhere on your PC, never try saving money on the PSU. BeQuiet is the only company i trust with PSUs nowadays. Built dozens of PCs with their PSUs and the only time one died was when someone dumped a drink on the PC. And they replaced that under warranty even tho they were told what happened. I'm sure, there are other companies producing good quality PSUs, but I'm not really willing to take a risk.
@@kitecattestecke2303 yea, seasonic is my second choice. They are pretty popular in the US i think. In Germany however, BeQuiet (being a Garman company) rules the market.
My 10 year old Corsair HX620 still going and has taken 2 power surges from lightning. I generally trust the older build quality due to less cost cutting but warranty period is a good indication of quality like many things
@@vffa power supplies are only made by like 5 companies worldwide. Seasonic is the only manufacturer that both makes And sells their own psus. The rest, including bequiet are made made by a Taiwanese or Chinese OEM. Bequiet uses FSP, which is regarded as a good OEM. But Seasonic is widely regarded to be the best.
@@ishaukthedoc5686 Yup. And I unfortunately had a BeQuit! PSU fail within the first two years while at most using 80% of its rated power. And it died in idle. They replaced it with a newer version, which has also issues. I since then use my 9-10 year old psu I used before. And I will definitely switch to Seasonic when I finally manage to buy a new PSU for my main system. And just for context: the old PSu has 500W rated power (470 or so at 12V) while the BeQuit (Pure Power series) had 700W (with almost everything avail at 12V cuz its a DC-DC one). And don't get me wrong, I don't hate them. I widely use FSP PSUs (pulled from old oem systems) together with BeQuit System Power ones which never failed (til now), but I won't trust them for my main pc anymore.
@@cheekibreeki9155 It's not because of that. It's because most of the PR departments for companies like Gigabyte are used to media (and especially UA-camrs) giving them a soft touch when bad products are released. GamersNexus are one of the few exceptions that do real journalism and are willing to call out bullshit at the cost of losing future sponsorship opportunities or free all-expenses paid holidays in Hawaii (sorry, "press days") from these manufacturers.
@@shieldmate7444/videos I don't think there is a way to do this in youtube app ¯\_(ツ)_/¯ Should be possible with browser though (at least if u request desktop version)
: D at lease Gigabyte is much much better than MSI which MSI don't even border to reply to Gamers Nexus & even threatening Gamers Nexus too to delete Gamers Nexus Video.. lol MSI xD King of Gr@ndmaster of Scalper. going to fully owned by China CCP very soon.............................................................: XX
@@GamersNexus maybe it's time to branch out, use this free press to launch "Certain Media Outfits". Any press is good press, maybe Gigabyte is trying to stretch their 15mins of fame.
"Certain media outfits" isn't even giving Gamers Nexus the kudos of being an "actual media group", so its derisory. It expresses Gigabytes sentiment perfectly by not naming them.
@@GamersNexus have to say, some other media (I forgot which site, but it was featured on my chrome tab news, maybe Tom's hardware) even Linus on The WAN show. Neglected to mention the power supply exploded AFTER tripping OPP. So some of those "false reporting" are pointed at them.
The fact my main PC I built back in 2011 uses parts from every manufacturer mentioned in this video really goes to show how far companies can slip on engineering and QA in just a few years
well the problem is that companies should maybe stick to what they are famous for and understand how to make : like gigabyte and asus back in the day were famous for their motherboards , enermax and seasonic for their power supplies (things were simpler 15-20 years ago) nowadays every company is going for expansion and diversification - which is fine as long as they don´t cheap out on their products . gigabyte using some unknown chinese company to make their power supplies in order to cut down the cost is really the issue here (appart from denial and going on an offensive about their mistakes) : (should they stick to reputable OEMs and entrust CWT , seasonic , delta , super flower or even FSP or other reputable company to make their power supplies this would not have happened but the problem is it would cost them more money .
They send out a field engineer. However due to the enormous costs associated with this he has to walk from Taiwan to your home. We’re sorry for any slight delays you may experience during the repair proces.
@@MWHM2 I send mine back and demanded a refund based on this research. Believe it or not: I got it. No questions asked. Gigabyte is on my no-buy list from now on.
@@BasicPlanet Did yours fall within the serial numbers eligible for return or did they legit not even ask about it? I've got an P850GM that isn't in SN range and now I'm extremely weary of using it for my little sisters pc build. To note, I did get mine out of a shuffle.
@Mite Janev My online reseller. For obvious reason I wont post the companys name here. I sent them the video and they agreed that this product might be faulty. I could choose between getting a new one, a voucher or a refund. I did take the refund. I did not buy this as a bundle from anywhere, The PS was basicly what I needed, I bought it as a stand alone product because it was the cheapest "brand" 750 W PS.
Gigabyte made up entire "safe" power supply's, and failed miserable at that. GN is fine "making up" a few words ro describe their behavior. Also, these PSU's could ignite a gaslight, maybe that's a reasonable use-case.
@@giovannipomarico2035 same here. I havnt had any issues tho. i only went with them cos Asus is soo good damm expensive these days, and i got burned by ASrocks Z370 Extreme4s bad vrm. We are running out of fair priced quallity OEMS these days. And sadly EVGA dosnt sell much + are expensive in my country.
at lease Gigabyte is better then those SCUM MSI brand likely already own by CCP china very soon (Insert SPY's Chip likely too soon) : D Keep on MSI Scalping & eat all our money up also...................................xxxxxD
Heh. I don't think he's bluffing. It would no doubt drive some big numbers for the channel, but doing something like going to war for the numbers is not how GN operates.
@@huleyn135 which is exactly why GN got the consumer protections agency to formally recall NZXT's faulty riser cable. Because no one cares about this youtuber
I mean that is what I do. My boss said at work I'm not productive enough but I explained to him backed by GB PSU info and this is now the accepted way of working... xD
Newegg should hold at least some accountability as well since they made the conscious decision to bundle (And keep bundling) the most power guzzling GPUS on the market with papier-mâché PSUs.
at lease Gigabyte is better then those SCUM MSI brand likely already own by CCP china very soon (Insert SPY's Chip likely too soon) : D Keep on MSI Scalping & eat all our money up also...........................................: P
Congratulations Gigabyte. One tech enthusiast here. You've now added yourself into level of nzxt, which means that I'll never buy your power supplies and likely not any other products. Great job 👍👍 Give a thumb if you think the same.
At lease Gigabyte had SOULS...which is much much better than MSI without SOULS...& also a King of Scalper MSI plus also very likely MSI already fully internal being Highjacked by CCP china already, High Possibility SPY's Chip inside too already.. very soon
"But we'd have to look into that more closely *direct eye contact with camera* and certainly we are capable of doing that" Goddamn, Steve. I felt concerned and it's not even my shitty product
I'm a retired Electrical Engineer. I was just passively listen until Steve looked at the camera and my heart stopped for a second despite it not even being my design. I'm guessing not only "can Steve" do further testing but I suspect after Gigabyte's response and that look at the camera that he has done further testing. Based on the number of times he mentioned the FETs he possibly uncovered more issues specifically relating to the substitution of the FETs and he's waiting to see how Gigabyte plays their cards.
> he has done further testing. Honestly ... i would not take that chance if i where Gigabite. i don't know how deep they go since i never read one of there blogpost, but from 4Y of youtube ... They go as far as they need to when thing aren't OK.
IKR, it's astonishing what a real consumer advocate looks like, if you believed Linus's assertions that he (and LTT) are ones too. Though the fact that GN STILL takes money from ThermalFake does put a dent in that, unfortunately (only a dent as they're not TERRIBLE, but I'd prefer their standards to be that teeny bit different for my tastes) :(
As someone who builds and designs electronics it shouldn't matter how many times you approach the OPP the system should have been designed with enough safety margin that it shouldn't have been an issue...........also a UL listing (which i didn't see) would be the one id be looking for
@@findantu basically yea, i mean I always live by the 25% rule meaning given a known upper limit (which any self respecting engineer would have known) add 25% and spec every component too atleast this value
Shades of the Dell GX270 MB issue where a certain contract manufacturer who isn't building anything worthwhile in Wisconsin, decided to replace the 4 cent capacitor with a 2 cent capacitor...before making a gazillion of the boards. They were failing left and right. Dell's engineers were able to determine that most of the boards would fail 3-5 months BEFORE the end of the 3 year warranty( as opposed to after warranty expired, which was the plan). I spent quite a while calling up customers to arrange for a tech to go out and replace the board, no charge. Earned my wings as a system exchange SME. My reward was having me move to Oklahoma City before they dumped me.
@@hvfd5956 yea capacitors usually have parameters in there datasheet that help you determine the lifespan of the device but that exact situation is why its a extremely lengthy process for me too consider any substitution of parts
I am sure engineers who designed this knew pretty well, what they are doing. From what Gigabyte is doing here I smell some executive much higher up the chain, who OKed all these revisions and now is responsible for this mess.
It makes me so incredibly happy to see that there are people in the tech community with a huge platform and a voice who go after companies and stand up for the little guys. I am very thankful to you Steve for what you are doing, to you, as well as the whole of Gamers Nexus team. Bravo.
The only criticism I can make is that Gamers Nexus waits too long before exposing the shade. During that whole time there could have been more and more unwitting consumers purchasing the product. Take it from a job hunter: if they take longer than a week or two to get back to you it's not gonna happen.
What i love is that these big corportations have no clue what they are getting themselves into when they go up against people like Steve. Is Gigabyte somehow totally oblivious to the whole NZXT trhing? Do they think Steve is just going to brush it off and move on? These morons need to catch up with the times. With enough will power and following, today's media can destroy ANYONE. That is why they use the term "influencer" when describing people such as Steve.
Yes. Tried to talk about that in the intro. If a company does the right thing and fixes it, especially for an issue like this, we're all for promoting that action.
I mean no reaction will ever be as poor as the Samsung Galaxy Note 7. Seriously, they made 3 more models to solve the exploding battery issue and only had those also burst into flames as well. That was just sad... XD
@@RevelationOne I bet you money he was already starting to record the video after that. It's bad when the biggest and best creators start reporting it. With test results and everything.
Probably go through UL first, assuming these power supplies are UL listed. Looked up at some high-res images, and I see they have the mirrored UR logo on them, which is the same thing as UL listing, just for internal components.
@@catsspat If they changed the design after getting the product listed, that's very bad. Some of those certifications are self-certifications, or they might be certifications of the company or components rather than the actual PSU though.
Steve is the hero that we gamers always needed, but might have never deserved. I appreciate all you do my man, caring for our money and safety, speaking the truth to all the big and greedy companies that are trying to fool us. Thank you Steve!
@@Morpheus-pt3wq For sure it's for everybody, at the end it's Gamers Nexus tho. It was more refering to the name. Also gamers are probably making the highest number of views. Including prices for students or people with lower income benefit more from Steves GPU recommendations, than a well earning graphic designer or Server admin, as an example of who else could care about GPUs and CPUs. This can variate from position to position of course.
He reminds me of total biscuit (RIP) in many ways. The guy flat out admits that you might not agree with his opinions, so instead he reviews games based on facts like frame rates in various sections of the game. Does it have an FOV slider? Does it have rebindable keys? And then he would tell you what he liked or disliked about it in a way that makes it easy to say, well he didn't like it, but based on his facts I will. I actually have played a number of games that I enjoyed based on his facts. And there were plenty of times he pissed off game developers for crapping on their terrible performance. "I have dual geforce titans!!! (back when there was only one) why is the performance so poor in this location?" he got attacked a lot. But then there were other game developers that actually worked with him trying to make sure that even if he didn't like the game it would at least run to his standards.
"If you WANT to get a replacement we'll do it... But It's definitely NOT a recall you guys! There's nothing wrong with the power supply!" -Gigabyte, probably
What companies need to realise is how they RESPOND to critique often plays a large subconscious role in how I shop for parts. Even for somewhat unrelated products. I doubt I buy Gigabyte products from now on and its not because I'm actively hating on them - its just because I'll remember this hopefully 2 part series from Steve / GN.
I was going to make the same point you did. I feel like most if not all large corporations are incredibly dishonest, but when they act like Gigabyte has publicly, especially when they were being helped by Steve and Aris, I feel my Spidey sense tingling about ALL of their products. I'm sure a lot of people are thinking the same thing.
Yeah. Errors and mistakes happen, and so long as a company stands by their product I'm understanding and cool. But to deflect the blame like this? Yeah, I'll pass on any future Gigabyte. My Auros'll be the last motherboard I have from them.
Totally agree. If they owned up to their mistake and apologized, I'll think they are a good company and buy from them. Now, I think they are shady and in the future I'm just gonna stay away from them.
@@BadIronTree 40% recall is an indicator for a big engineering mistake. 60% pass is probably due to the redundancy of component manufacturers who make components better than advertised.
no no no, only 45% of reviews said the power supply "worked", and hadn't blown up (yet). Also, reviews get "fluffed" by paid reviewers. I'd be shocked if even 50% of these PSU's are functional or safe.
Oddly enough that is kind of how some bomb disposal works in the "controlled explosion". The difference being the control is controlled externally the break an internal structure.
I would LOVE for Seasonic, Corsair, CM, BeQuiet or one of the others to sponsor a video with one of their units letting you do the exact same testing and seeing nothing happening to the hardware.
i have to admit, after all the GB PSU dumping, when i saw a GPU/EVGA PSU pair on newegg, i got a mild attack of the 'ohh no's given i have 2 of them. but they're made before the flood of maleware and chinesium, so i think i'm good. but a OPP trip montage till explodium is produced, vs GB's explodium, would be an interesting watch. just how many times can all the other brands hit an OPP shutdown before releasing ghost farts.
Thank you for taking the time to review such faulty products and informing potential consumers. No matter how Gigabyte reacts, all PC component manufacturers need to understand that all PC component buyers will trust the word of reviewers more than their company marketing, ads and offers.
I like how Gigabyte is like "extended lenghts of time repeatedly" - how can you repreatedly test if it doesn't even survive the first test? Also, one time use electrical protections do exist, they are called fuses and some do fail with a flash, but when they do... they save what's on the other end. It's not going like Gigabyte - "If i'm going down, everyone goes down with me".
: D at lease Gigabyte is much much better than MSI which MSI don't even border to reply to Gamers Nexus & even threatening Gamers Nexus too to delete Gamers Nexus Video.. lol MSI xD King of Gr@ndmaster of Scalper. going to fully owned by China CCP very soon...................................: P
@@creeplyjoes8828 i i own a very bad powersupply consir c600m i heard when they die they take your hole computer with it, and its second hand as well as far as i know 6 years old
They could have uses a cheap fuse just in case . There would be no shitstorm now and additionally they would have faulty PSU send back at warranty, that are easy to fix.
I'm so glad there are people like you guys that stand up for the consumer, seriously thanks for all the work you do. Having electronics as a hobby is one thing, but you guys have some real dedication, I'm gonna have to buy one of your mats or something.
The excitement in Steve’s voice when he says “Is it me?! Are you afraid to say my name?!” Brings me as much joy as Steve must get from being the boogeyman to several multi million companies.
Gigabytes name is forever tarnished because of this fiasco. I will never buy a Gigabyte product again due to the way they have handled this. Had they just said you know what we made a mistake we are going to recall all units and refund anyone who purchased it. I would have been like you know what, you made a mistake but you owned up to it. Here nah they are just trying to sweep it under the rug, like its no big deal. My main thing is they could make other really good products, however because of this that will never matter. Keep on Keeping on, you're doing the work of legends.
In today's world I so appreciate GN standing up to the BS marketing and cover ups. I also appreciate you giving the companies the chance to fix it before burning them down. This kind of integrity is so rare these days and should be supported.
: D at lease Gigabyte is much much better than MSI which MSI don't even border to reply to Gamers Nexus & even threatening Gamers Nexus too to delete Gamers Nexus Video.. lol MSI xD King of Gr@ndmaster of Scalper. going to fully owned by China CCP very soon
As Steve said, companies are allowed to make mistakes, but they should own up to their mistakes. Look at Samsung, their phones literally exploded in people's pockets, but they handled it and now everyone's more or less forgotten about it. I bet that hurt Samsung way less than this will hurt Gigabyte. I'm more willing to go back to a company who cares about its customers because I know that if there are any issues, I will be taken care of. I've had issues with products in the past, but if the manufacturer dealt with the problem in a pleasant manner then I gladly bought from them again.
The weasely tech corporations didn't really get it when GN told them that they were fully willing to fight them tooth and nail on really in depth product reviews and teardowns since they invested in getting the proper equipment and training. Sucks to be a corpo when you can't even gaslight your customers anymore since someone's standing up for them. Thanks Steve!
CCCP Corporate Business School, Techniques for Dispute Resolution. Identify the Dissident. Send jack-booted, white shirt-clad triad thugs to track you down and beat you too within an inch of your life. Deny the implication that the Corporate Division is corrupt.
How different youtubers respond to stuff like this: Linus: We balance our need for sponsors with the benefit of consumers. Jay: I don't need to be on the best terms with companies if it's for the benefit of consumers. Steve: I've already destroyed relationships with companies for the benefit of consumers and I'll do it again.
@@chunulusbungulo5045 amen. I unsubbed from Linus. I know Steve respects Linus a lot and are friends, but i dotn like Linus backbone is like wet noodle. He is in for the money big time and never been first to adress major issues. Its always smaller YT channels who start it and then Linus vaguely join them...
@@chunulusbungulo5045 so is jay, cause all they do is talk about how they work for consumers 99% of the time without doing shit and a video after that they get sponsored by the same brand.
The second that i read their statement i was like.. "Ohh, this is going to get interesting when GN responds" Heck their ability to ignore the customer feedback and only see the "media outfits" testing is worrying.
@@GamersNexus I feel sad about the fact that i no longer feel able to trust Gigabyte. I have loved their graphicscards and motherboards for years. But after this? No longer..
Everybody knows you don't level up to "customer" until you have 100k subscribers. We are but mere consumers dogs, eager for the scraps dropped from the tables of kings.
Someone should have told Gigabyte that it's ok to make mistakes as long as you own up to them and fix them. What's not ok is deflecting, blaming others, and acting like it's someone else's fault for pointing out the problem. Gigabyte really showing us what they really think of their customers here.
to me, it also looks like, some dumb managerial beings in gigabyte really does not know a sh1t about the proper media, they should be aware of, and they probably told to themselves, some looser is doing some videos on YT with 10 views, screw that, send it to marketing and legal to write some statement and we are done with it. When is our next golf tournament starting?
Its corporate ass covering. I doubt the douche who wrote the Gigabyte statement even knows whats happening, they're given a list of points to spin into a shiny turd.
@@DingusOfTheHair Could be a GN show or something, just build a System out of the most "volatile" components of the last couple of years, and make the Community guess what's going to blow up first. Could even become a Gameshow with Sponsors, all profit goes to a Fund for Firefighters, which have gotten injured during duty.
@@zintoki8211 I hope they aren't using rebranded Seasonics, because my experience with their PSUs is that they like to die or have random issues that cause systems to lock-up under little load. The "Supernova" branding really fits well with EVGA PSUs.
I completely missed this three years ago and only now found these two vids, after LTT mentioned the issue in their most recent main channel vid. Still bloody unbelievable... the sheer callousness with which GB responded to serious research performed by professional testers, the Putin-esque "It's not me, it's all of you"-levels of deflection that flies in the face of facts and hard results... And what's more, truly refreshing to see Steve genuinely getting mad about it, because GB was definitely taking the piss out of your team's hard work and serious effort.
This 'extended period of time' is so weird too even if the failures happened after a longer period of time. Most PCs are actually on for extended periods of time. They talk of real world usage, but apparently PCs being on for a while, some never actually turn them off, isn't a real world usage.
I think they were referring to extended time close to OPP, but if the OPP was working and the tolerances tighter, this still wouldn't be a problem. Gigabyte is taking the L while trying to claim a W.
Some ppl do machine learning at home. My home server has a regular ATX PSU (it's a BeQuiet). It isn't unreasonable for a hobbyist to cobble together a server from his mates' old dual GTX 980 SLI setup he got for cheap to run something intensive, hell, even mining. Yes, mining does put an unusually high load on everything, but if my PSU says "I can deliver 850 Watts" I want to be able to draw that. Not 850 Watts for five minutes - I mean 850 frickin Watts, m8.
Yeah. Gigabyte is just being cunts here and have never heard about servers. My personal server haven't been closed down for 8 month. And the only reason it went down that time was due to power failure in the city area I lived in.
@@obsey My guess is that it won't. The figure will be lost in the noise, while they will talk up the margins made on GPUs and motherboards (but especially the GPUs).
"80+ Gold... has to do with efficiency asnd doesn't have to do with the power supplies exploding..." Well, Gigabyte may argue that once it has exploded it's extremely efficient as it stops consuming power straight away.
Not necessarily true, actually! Those transformers will keep sipping juice, even without a load. That gives them infinitely bad efficiency, as *all* power consumed is lost as heat
The way Steve looks into the camera, like he's looking right at Gigabyte, when he says *"but we'd have to look into that more closely, and CERTAINLY WE ARE CAPABLE OF DOING THAT..."* @ 19:25
: D at lease Gigabyte is much much better than MSI which MSI don't even border to reply to Gamers Nexus & even threatening Gamers Nexus too to delete Gamers Nexus Video.. lol MSI xD King of Scalper too. going to fully owned by China CCP very soon
@@Grimmwoldds and for Gigabyte your looking at MEIC as the OEM for these units I seriously wonder how much gigabyte had to do with the design, I assume ALOT considering how proud they are of these shit bricks to defend them and not just throwing their manufacturer (MEIC) under the bus
@@zacharytaylor8523 I would put money on MEIC having designed these for OEM, and probably shopped them around to various established vendors. Probably offered an extremely competitive price, leading some Gigabyte exec to believe they scored big getting in early with an established power brick OEM looking to break into the PSU market. The initial pricing they had for these likely included very juicy profit margins for both Gigabyte as well as retailers (hence why there seems to be such crazy deep inventory levels at a variety of retailers). Of course honouring a rock-bottom contract production price means MEIC had to start swapping various component suppliers out possibly just due to supply shortage issues, but also quite likely as a way to cut costs finding the cheapest suppliers that "met spec" on each component. This is fairly typical for low end budget units, and a good reason why PSUs for the most part are a "you get what you pay for" product in the PC space. Higher end units will have the designs specifying specific manufacturer/part numbers for various components (they may include multiple specific options, like the spec-equivalent alternatives from a few different high end Japanese capacitor manufacturers).
I didn't decide to drop all Gigabyte until I seen their response to this situation. Mistakes happen, but not owning up to them just shows that I would have customer service issues if I needed them.
@@TravisFabel No they won't. They might be able to sell any GPU at the current time but that's it. Power supplies, boards and the rest the dyi and even laptop market. Nope.
: D at lease Gigabyte is much much better than MSI which MSI don't even border to reply to Gamers Nexus & even threatening Gamers Nexus too to delete Gamers Nexus Video.. lol MSI xD King of Scalper too. going to fully owned by China CCP very soon........................................: D
@@bronze81 could have just gotten unlucky or overloaded it consistently. You can overload a psu without tripping OCP or other protections. But that sucks
THIS right here. Quality journalism, in-depth testing, always giving companies a fair shake and holding their feet to the flames when they drop the ball. This is what we need. GN is a truly professional outfit and I can't believe I haven't subbed before now. Time to fix that! Great work.
This video was quite cathartic. It’s always nice to see someone rip a company a new one with facts and data. Also the power supply pops were placed perfectly. Good job video editor.
I love how it's obvious that they're trying to intimidate you and you just stand tall and fireback. I don't really use gigabyte products but I personally want to thank you because believe it or not you are a big dog in this industry and you can shift things in the end-users favor. You're like the shepherd protecting the flock and it is very much so appreciated. thank you for standing up for us PC Gamers and general PC users.
@@mcgruber it sucks honestly because I gigabyte is a manufacturer that makes some really good products however the way they chose to handle the situation is what really turns me off of them. I'm not going to say I'm never going to buy anything from them again but I will say for at least the next couple years I'm going to not look at their products with the intention to buy LOL
I bought the Gigabyte 750GM a few months ago. Installed it and it immediately started making weird noises. Thankfully it only killed my fan hub. Thanks for putting videos like this, guys. You're doing truly awesome work
OPP is actually a low stress feedback loop, it senses the output overload and shuts down the input driver stage, it’s nothing like shutting off a relay under heavy load, it’s more like turning the off button on your TVs remote control. Gigabyte either screwed up the basic design (unlikely), or during qualification it set the trip level so high that the PSU was already in catastrophic failure before protection even activates.
Yes that's exactly what I am thinking as well. Simply the OPP trip level was set too high, so before the PSUs shut down, some of the components "severely reduced its lifespan" like Gigabyte stated. Which led to the explosions at 60% power usage. Too bad Gigabyte didn't just acknowledge the problem and then lower the OPP threshold, which HOPEFULLY prevents the lifespan reduction of components. On the other hand, if we really want to play with the words here, Gigabyte said "repeatedly", because GN actually tripped the OPP more than once. Not that it matters, you should be able to trip OPP multiple times without any damage to the PSU at all, but I just wanted to point that out.
The PSU design IS the problem, OPP is part of the PSU's design! Their OPP tested over 1.3x the rating, which wouldn't be bad if the components were even capable of meeting said rating, which you'd know if actually watched the video! Realistically, these are 360w PSUs pretending to be 500w PSUs, with an OPP over 750w. There was never any chance of it not failing catastrophically in use.
I really appreciate the work the GN are doing for consumer protection. This whole business of companies, like Gigabyte, cutting corners, using inferior components and making consumers do the testing, has become common practice.
I can see the anger in Steve's eyes over Gigabyte trying to sweep this stuff under the rug and discredit GN testing... 1. Thank you GN, and other channels doing the same for testing components to keep us well informed over these potentially dangerous parts. 2. Seeing just how emotional some people get when corporations try to trick and herd people into their marketing ploys. It really shows the dedication, and love of the community that people like Steve, Jay, Dawid, and others have. Keep up the amazing work, we all appreciate it.
: D at lease Gigabyte is much much better than MSI which MSI don't even border to reply to Gamers Nexus & even threatening Gamers Nexus too to delete Gamers Nexus Video.. lol MSI xD King of Gr@ndmaster of Scalper. going to fully owned by China CCP very soon.........................................................: X
"But our exploding power supplies meet all the industry-standard certifications." Well, maybe that's a good sign that the industry-standard certifications need to be revised? Seriously, that's a little like saying "the Titanic had the exact number of lifeboats required by law" (which it did, since those laws were made when transatlantic liners were much smaller).
No industry certification can prevent a faulty or a bad product. Industry standards are pretty well designed, that's why cases like Gigabyte's here are a very rare occurrence.
Pretty sure the ones that blows up hasn't been CE Certified. Change a component and it has to go through the tests again, or atleast it used to be that way when I was in the biz. If Gigabyte started off with good quality components it might just gone good on the testbench, then they got greedy and sold the same PSU but replaced components.. So those certifications say nothing of they didn't send them in for test after stuff was changed inside. Could see a heavy fine coming their way if this turns ugly
Thanks for doing both of these. I've had the same power supply for over 10 ears now, and it has continued to perform through several rebuilds of my system. At this point, I don't even think I could state what brand it is. On a side note, if Gigabyte management thinks that 5 min is an extremely long time, I feel sorry for their life partners. :P
When I read that statement as soon as Gigabyte release, I giggled thinking. Steve is going to have a field day with this. Thanks for not disappointing me. ^_^
Because they keep claiming you're using DC load testing equipment, perhaps it's time to load up a dual RTX 3090 rig with a i9 11900k, rip some overclocking if it doesn't pop under stock settings and do it all on livestream.
Oh I like this idea. I want to see this happen. See just how long it lasts with a "real world" load on it - Anyone have an unpatched copy Of New World lying around we can use as a power virus?
Gigabyte: "We cannot issue a recall, that would mean admitting our products caught fire, and nobody would ever trust us again!" Samsung: "What's that about exploding products?"
Samsung: "We have now put a 7 step procedure where we check if batteries explode, we didn't do it before because...because shut the fuck up ok little timmy boohoo you don't have your hand so what i've money fuck you"
WATCH PART 1 of the investigation: ua-cam.com/video/aACtT_rzToI/v-deo.html
WE DO NOT NEED ANY MORE EMAILS ABOUT THESE PSUs. WE HAVE ENOUGH TO SORT THROUGH, THANK YOU!
Aris also replied here: ua-cam.com/video/xBhDPB1xszM/v-deo.html
Buy GN's Red & Black Mouse Pad: store.gamersnexus.net/products/gn-charge-redblack-mousepad
Blue & Black Mouse Pad: store.gamersnexus.net/products/gn-component-blueblack-mousepad
Wireframe Desk-Sized Mouse Mat: store.gamersnexus.net/products/gn-wireframe-mouse-mat
Did Gigabyte hire Electroboom in the development of their PSU's?
Thank you for all of your hard work! If only GIGABYTE would realize you guys are not their enemy. I have bought GIGABYTE products for many years and will likely continue to do so in the future, unless they continue down this path of completely disrespecting their customer base.
And you are still thinking my comments are bad ? hmmm
wonder who is worse ? a corporation ? hmm
Please add subtitles to your videos! especially in various languages like spanish or at least in english !!!! 😖
I am staying away from components like power supplies until supply chains stabilise.. I only want Japanese electrolytics in my power supply anyway e.g. Nippon Chemicon (e.g. EVGA).. and with the scamdemic having caused mess in supply chains, causing possible infiltration of fake and/or substandard or unsuitable parts.. I am staying well away. Gigabyte is a compan y I used to favour more for motherboards.. now because of this debacle I am wary.
Steve is forever burning bridges in the interest of protecting consumers, and he should be applauded, appreciated, and recognized for that. He is one of the few that is not scared to lose potential revenue to protect his community.
Well, those bridges don't stay burnt, since the PR jocks don't tend to stick around in one company for too long, so whatever sour feelings they might have about a media outlet tends to leave when the guy gets a new job. The bad news is that he might take the bad attitude with him to the new company.
ALL HAIL STEVE
Does it count as Steve burning the bridge if the product itself starts the fire?
I dunno about that. The GN Team is operating with the user's best interest in mind. I think GN will continue to develop, grow, and remain true to Steve's editorial direction. Just look at the move to the new work space, buying a fan testing device thingy, considering doing sound testing, hiring employees who are dedicated to GN and Steve. I could continue!
The smell of the figurative bridges Steve is burning is much better than the smell of burning components. If a company get's their feathers ruffled up it is just because they have no other reply. And how Gigabyte replied just brings more shame onto themselves, on top of this PSU issue.
Dont tell what to do
“We take this dangerous hole very seriously” says gigabyte, while proceeding to deepen the hole.
"This hole sure looks like it'd be dangerous if it got deeper," they said, planting a foot on top of the shovel.
"this hole is super dangerous we should fill it with something, let's use the explosives over there to fill it"
It would be interesting if someone asked Gigabyte "How Deep is Your Hole"
Hole-y blowing powersupply units, Gigabyte!!
Sounds like something Boeing and McDonnell Douglas (also known as Douglas commercial)would do
I love how utterly unafraid you guys are to fight these people on this kind of bullshit.
The sort of valor demonstrated by Gamer's Nexus is UA-cam gold.
This is what happens when you are backed by the people.
GN are not afraid because they do their homework...expensive test equipment and rigorous procedures.....it's how electronics should be done. GN you rock!
i love the way he attacks. all the little jabs made me laugh *plays gigabyte psu blowin up*
Why they should be afraid ? I wish to see more subscribers here. Unlike other 10M YT channels ( that focuses more on entertaining ) GN works only with facts that comes from rigorous testing.
I used to work for a VRM manufacturer, And literally my job there was testing these components, CONSTANTLY slamming them against their current limits for hours at a time. I imagine other reputable manufacturers could say the same. In order for Gigibyte's PSUs to be exploding like this, they must have really, really fucked up, which in my mind means they really, really cheaped out and thought it wouldn't bite them until it did.
Good thing you said "literally". I 'd hate for anyone to think you were speaking rhetorically. Or hyperbolically. Or ironically. Seriously, thank you for making that distinction.
@@bonusflaps1749 _no! the meaning of words can't just change organically over time!_ reeeeeeeeeeeeee
When you look at how they mixed components from different manufacturers, that for me is the root of a problem. Them using garbage components (and they are garbage, not because they are Chinese, Chinese manufacturers are capable of making excellent products but they will never say no if you want them to make garbage) isn't the issue, you can design around it, keep them in tolerance, have some headroom so they don't explode, but when you are grabbing anything with the roughly same value, thinking it would be fine, NOT TESTING IT PROPERLY, then you are in trouble. Lack of testing and/or negligence was the issue, and frankly, if they really wanted to be lazy, just buy from Nippon Chemi-Con and Intersil, they have image and business to lose if something explodes, much more than some unknown, interchangeable factory in China, full of Uyghur slave workers.
@@bonusflaps1749 It is important as it specifies his primary and specified role to be power supply testing.
80+% Gold: At least 80% of the colors emitted when the device explodes have a golden hue
pretty golden sparkles!
Flare enough!
LMFAO, brilliant
😂💣🔥✨
_"It'S S0mEtHInG!"_
-Gigabyte... probably?
"You know, Gigabyte, if you want to go to war, we can go to war."
They sold you a grenade disguised as a power supply from which you have metal shrapnel in your hand. Sounds pretty war like.
Sue for injuries?
We've been called to arms by Tech Jesus, fellow Nexus-ites! Gather the Bro-hirrim!
I don't know what's worse... Thermaltake copying others blatantly or Gigabyte releasing crap hardware and making it worse after getting bad PR?
That's not nearly as scary as the Nox tank which can manifest Tech Odin (or did he manifest the blow-off valve trigger?).
Scariest of all are components that can mistakenly manifest Linus rather than Wendell.
@@Code7Unltd Copying's fine IMO, so long as there are improvements integrated into their own design/manufacturing, but they seem(ed) to forget that bit and instead make them worse (unless reliance on the nth dimension air supply that's only accessible in CAD can be determined an improvement).
"They did nothing in an extremely serious fashion."
"Back to you" Steve, 2021
I love their bits and love that they don't overuse them.
"Thank's Steave"
I wrote of Gigabyte years ago for a number of reasons but this shit is just sad.
: D at lease Gigabyte is much much better than MSI which MSI don't even border to reply to Gamers Nexus & even threatening Gamers Nexus too to delete Gamers Nexus Video.. lol MSI xD King of Scalper too. going to fully owned by China CCP very soon.................................... : X
We Fear EV!!L CCP owned MSI & Put Spy's Chips inside much much more then Gigabyte Boom ok.. Guys.. got it : D...........................xZ
DC load testing equipment is literally the correct way to test an issue like this as it removes variables.
This is how Gigabyte themselves would have tested these power supplies when they were designing them.
Also, if they believe five minutes is a very long time, perhaps the units are failing because they only tested theirs for about thirty seconds.
at lease Gigabyte is better then those SCUM MSI brand likely already own by CCP china very soon (Insert SPY's Chip likely too soon) : D Keep on MSI Scalping & eat all our money up also.................................................... x P
They're playing Smear Campaign 101 - "We'll just plant the seed of doubt and question their methodology..."
I would suggest that instead of "This is how Gigabyte themselves would have tested these power supplies when they were designing them", it would be more accurate to say "This is how Gigabyte themselves SHOULD have tested these power supplies when they were designing them." LOL
The evidence would suggest that Gigabyte in fact did not test them,,, at all,,,, or if they did, they ignored the results and shipped this **** anyway.
NZXT: Boy we really screwed that up.
Gigabyte: Hold our substandard exploding power supply... at your own risk and subject to zero liability or accountability from us.
NZXT and "screwed." How apt.
The next move I think is GN testing the new power supplies. The labeled OPP is lower so they are less likely to fail. Some portion might, though.
After that, they will contact CPSC. If CPSC agrees they will order Gigabyte to recall them.
NZXT: Whoops, our cases catch on fire
Gigabyte: Hold my power supply
NZXT also took their mistake seriously only after they had a gun (regulatory agency) next to their head.
@@SuperFlamethrower Ind check the components in them for consistency. That would be interesting.
"80% Gold, that has to do with efficiency and doesn't have to do with the power supplies exploding"
At least they explode efficiently
80% will explode, with gold sparkle effect.
I used to think they wouldn't bother to make it 80% gold unless it was decent. So I used gold/platinum/etc... as a measure of not sucking. sigh........ I wish newegg had an option to just simple look for "did it kill shit in my system? yes or no" and "did it explode? yes or no". Those are the only customer reviews I give a crap about. But it doesn't. So I have to dig through that.
🤣
@@volvo09 😂😂 good one
Tech tip of the day for me.)
"we can go to war" I wouldn't do that Steve, these people are explosives experts.
LMFAO🤣🤣
10/10
I'd have to counter that.
GN are the explosive experts, they produced explosions from products that Gigabyte apparently are incapable of achieving.
Therefore, from my perspective, Gigabyte are the explosive noobs, GN the Pros.
dude lmao
I heard the Taliban bought all their remaining PSU inventory.
They honestly should pay fines at this point, not only for continuing to sell such a dangerous device, and moreover, for lying so blatantly.
At least they clearly demonstrate to me that they are unworthy of my patronage. I've only ever had like two GB products, and they've both been very underwhelming (their gpu performed below stock speeds, and I had a mobo that I thought was fine until I replaced it with Asus and a freeze bug went away. )
I hope that one day it becomes the norm that large corporations are fully transparent, and not blatantly lying to their customers. Or shifting blame away from them. Honestly I feel *way* more comfortable giving somebody my money after they admit to making mistakes and then rectifying them, instead of "wasn't me, you are doing it wrong, we are perfect".
One day
@@isaacbejjani5116 People should choose brands based in the support they provide, this is real. I recommend everyone to switch to brands like asrock, which are so nice that they will even send you Bios chips for free if you have any problem with them or need a bios update and you are "scared" about doing it.
@@MrRonny6 this will never happen. One of the parts of capitalism is keeping things as obscure as posible.
@@MrRonny6 That annoying guy at work: "Ronny submitted the paperwork." "It has your name on it, AnnoyingGuy." "Yeah, stop using my name, Ronny."
Businesses are just groups of people. Collectively they have a LOT more money than you or I. That's the problem. They should have their rights stripped down and be legally treated like the group of people they are. Financial insulation for a LPP founder is fine, but when it comes to legal, marketing, engineering, accounting... The company should be financially liable for smaller screw ups but _individuals_ should be held accountable, legally, if it passes the threshold into felony. Too much corporate malfeasance goes unpunished just because we go "ah, it's capitalism, that's just the way it is." NO, that's not capitalism, what we have today is cronyism.
Thanks Gigabyte, back to you Steve.
You and Steve are both awesome!
You can literally see it.
What a shame and a dumpster fire.
Accountability. It's a nice flavor. Goes down smooth
Jarrod my man!
I love how much “disappointed teacher” red marking pen there is down the left side of the script.
I'm pretty sure that is just his blood.
looks like it's numbers circled like it's a bullet point list
🤣🤣🤣🤣🤣🤣🤣🤣
Gigabyte is afraid of calling out Gamers Nexus because doing so will likely result in more people watching the video
It also avoids possible defamation law suits
If you Google gigabyte powerfully gn or hard ware busters or people covering them comes first.
At lease Gigabyte had SOULS...which is much much better than MSI without SOULS...& also a Scalper King + already fully Highjacked by CCP china already.........................................: X
Scared is better than Pure_ Scum MSI ..llolollol Pure Tyranny : D
Gigabyte: 3 mins is a very long period of time
Gigabyte's wife: No
Goddamnit 😂
Gigabyte more like a 30 seconds before it blew its fuse. lol.
Lmao XD. You get a like sir
Only needs 3 minutes because it's so INTENSE
Exactly where my mind went on that slide
Gigabyte is afraid that if they say Steve’s name in a mirror three times, he’ll appear and cause them to have some ethical concerns for their own actions.
Ethics? Is that 1 of the forgotten words like common sense?
@@wboyd33 Or personal responsibility.
dude stole my idea lmao
like Candyman, but Steve appears in the gigabyte CEO's bathroom.........what a scary thought!
Back to you, Steve
Here's the problem: Even if this only affects these two models, the response of Gigabyte undermines their entire product line. If they aren't going to fix a problem of a couple of models of power supplies being a literal fire hazard, how can I trust they will adequately support ANY of their products?
Making a single bad product doesn't reflect that badly on a company, refusing to respond appropriately is damning to the entire company.
Exactly. Maybe the next X670 Master will be the killer AM5, but thinking of the response of the company, I would buy something else anyway.
So true... I can't imagine ANY enthusiast is EVER going to purchase a Gigabyte power supply after this debacle. Then again, I'm not sure many of us were buying them in the 1st place... or maybe that's just me. I tend to trust long-time veterans in the power supply industry such as Seasonic. I have a 750w Seasonic power supply in the machine sitting next to me that has been in 4 different builds and has been without problems for around 15 years now. It definitely wasn't the cheapest unit, but it was built with quality parts, over-engineered for its rated output, and is just as good now as when it was built. While I think the quality of some Seasonic power supplies today probably aren't as consistently good as they once were, it is still probably my go-to brand of choice.
They had awful motherboards for intel CPUs recently. That can be a pattern
@@thespiritofyoink I have one of their Aorus motherboards in my (AMD) system now. I'm pretty happy with it, so I'm not looking to rip it out... that said, when I do go to replace it at some point in the future, I'm likely to not use them again. This response taints the whole company.
@@ahettinger525 I have an Aorus board as well (Intel) and have the same opinion as you. This is beyond ridiculous.
Thank you Steve, and all the Gamers Nexus crew, for actually holding companies accountable. I'm proud to wear my GN shirt and tell others what you do both for the consumer and taking a stand against e-waste.
I can only agree and add my thank you GN (Steve) for doing what you do. These kind of faulty products need to be removed from the market, not only are they causing needless work for the customer to replace and likely cost, but are also potentially dangerous to the rest of your hardware and a fire hazard.
I'm proud for people who not only take a stand against e-waste, but put their money and time where their mouths are rather than shout empty platitudes about "muh environment".
Reduce, reuse, recycle, and stop making trashy products...
Amen ... they need an ass whooping for their own good.
Praise be to tech Jesus
YES :)
Tripped my BeQuiet! PSU hundreds of times already, OPP, OV/CP (Crossfire Vega Liquid hits different), SCP, lightning, everything. Still with me after 7 years of torture. And i still have warranty.
That's quality right there. Yes, it's a bit more expensive, but that usually makes a difference with electronics.
You can try to save money anywhere on your PC, never try saving money on the PSU.
BeQuiet is the only company i trust with PSUs nowadays. Built dozens of PCs with their PSUs and the only time one died was when someone dumped a drink on the PC. And they replaced that under warranty even tho they were told what happened.
I'm sure, there are other companies producing good quality PSUs, but I'm not really willing to take a risk.
Just go to seasonic and never return to any other brand..
Ooozing quality all over the place
@@kitecattestecke2303 yea, seasonic is my second choice. They are pretty popular in the US i think. In Germany however, BeQuiet (being a Garman company) rules the market.
My 10 year old Corsair HX620 still going and has taken 2 power surges from lightning. I generally trust the older build quality due to less cost cutting but warranty period is a good indication of quality like many things
@@vffa power supplies are only made by like 5 companies worldwide. Seasonic is the only manufacturer that both makes And sells their own psus. The rest, including bequiet are made made by a Taiwanese or Chinese OEM. Bequiet uses FSP, which is regarded as a good OEM. But Seasonic is widely regarded to be the best.
@@ishaukthedoc5686 Yup. And I unfortunately had a BeQuit! PSU fail within the first two years while at most using 80% of its rated power. And it died in idle. They replaced it with a newer version, which has also issues. I since then use my 9-10 year old psu I used before. And I will definitely switch to Seasonic when I finally manage to buy a new PSU for my main system.
And just for context: the old PSu has 500W rated power (470 or so at 12V) while the BeQuit (Pure Power series) had 700W (with almost everything avail at 12V cuz its a DC-DC one).
And don't get me wrong, I don't hate them. I widely use FSP PSUs (pulled from old oem systems) together with BeQuit System Power ones which never failed (til now), but I won't trust them for my main pc anymore.
"How many times do we need to teach you this lesson, old man?"
Company PR gymnastics never cease to amaze me.
A lot of these people get hired when there's no crisis, so they quite literally don't know how to work for their pay.
They could be olympic gold medalists in the kind of gymnastics they pull off
@@diomedes7971 We saw that years ago with Sony's rear projection TV's. Nothing changes.
@@cheekibreeki9155 It's not because of that. It's because most of the PR departments for companies like Gigabyte are used to media (and especially UA-camrs) giving them a soft touch when bad products are released.
GamersNexus are one of the few exceptions that do real journalism and are willing to call out bullshit at the cost of losing future sponsorship opportunities or free all-expenses paid holidays in Hawaii (sorry, "press days") from these manufacturers.
Because they think people will believe them instead of the reviewers.
Everyone else: Thanks Steve
Gigabyte: Thanks [redacted media outfit]
These spambots are getting more and more annoying with each passing day.
@@IVPixel - would help if youtube actually allowed you to report the user, not the comment.
@@artiomvas How do you do that on mobile?
@@shieldmate7444/videos I don't think there is a way to do this in youtube app ¯\_(ツ)_/¯
Should be possible with browser though (at least if u request desktop version)
: D at lease Gigabyte is much much better than MSI which MSI don't even border to reply to Gamers Nexus & even threatening Gamers Nexus too to delete Gamers Nexus Video.. lol MSI xD King of Gr@ndmaster of Scalper. going to fully owned by China CCP very soon.............................................................: XX
Maybe Gigabyte is referring to an actual media group, specifically named, "Certain Media Outfits". Can't imagine being one of those guys, haha!
hahaha
@@GamersNexus maybe it's time to branch out, use this free press to launch "Certain Media Outfits". Any press is good press, maybe Gigabyte is trying to stretch their 15mins of fame.
@@GamersNexus Change the name of your company to this.
"Certain media outfits" isn't even giving Gamers Nexus the kudos of being an "actual media group", so its derisory. It expresses Gigabytes sentiment perfectly by not naming them.
@@GamersNexus have to say, some other media (I forgot which site, but it was featured on my chrome tab news, maybe Tom's hardware) even Linus on The WAN show. Neglected to mention the power supply exploded AFTER tripping OPP. So some of those "false reporting" are pointed at them.
The fact my main PC I built back in 2011 uses parts from every manufacturer mentioned in this video really goes to show how far companies can slip on engineering and QA in just a few years
well the problem is that companies should maybe stick to what they are famous for and understand how to make :
like gigabyte and asus back in the day were famous for their motherboards , enermax and seasonic for their power supplies (things were simpler 15-20 years ago)
nowadays every company is going for expansion and diversification - which is fine as long as they don´t cheap out on their products .
gigabyte using some unknown chinese company to make their power supplies in order to cut down the cost is really the issue here
(appart from denial and going on an offensive about their mistakes) :
(should they stick to reputable OEMs and entrust CWT , seasonic , delta , super flower or even FSP or other reputable company
to make their power supplies this would not have happened but the problem is it would cost them more money .
*Gigabyte: "We have lowered the OPP trigger point"*, ... ok when is someone coming to my home and "lowers" it in my unit?
They send out a field engineer. However due to the enormous costs associated with this he has to walk from Taiwan to your home. We’re sorry for any slight delays you may experience during the repair proces.
@@MWHM2 I send mine back and demanded a refund based on this research. Believe it or not: I got it. No questions asked. Gigabyte is on my no-buy list from now on.
@@BasicPlanet Did yours fall within the serial numbers eligible for return or did they legit not even ask about it? I've got an P850GM that isn't in SN range and now I'm extremely weary of using it for my little sisters pc build. To note, I did get mine out of a shuffle.
@@soleskip Mine was in the Range
@Mite Janev My online reseller. For obvious reason I wont post the companys name here. I sent them the video and they agreed that this product might be faulty. I could choose between getting a new one, a voucher or a refund. I did take the refund. I did not buy this as a bundle from anywhere, The PS was basicly what I needed, I bought it as a stand alone product because it was the cheapest "brand" 750 W PS.
GN: "Stop gaslighting people"
Gigabyte: "gaslighting isn't a real word, you're making things up"
Gigabyte made up entire "safe" power supply's, and failed miserable at that.
GN is fine "making up" a few words ro describe their behavior.
Also, these PSU's could ignite a gaslight, maybe that's a reasonable use-case.
@@timhartherz5652 gaslighting is a real term. He didn't make that up
@@teddysmith8725 wooooosh....
Delete this lol
@@teddysmith8725 bruh
Just realized how smart you where to use all gigabyte components in the test system. Absolute genius.
"Your GPU died? Not our fault, your GPU was shitty, that's all."
"It was a gigabyte video card."
"Oh..."
@@giovannipomarico2035 Shit I have a Gigabyte Motherboard and GPU lol. First time i've given them a shot since 10 years or so... I used to use ASUS.
@@abdiaden7049 I feel you, Gigabyte mobo and MSI videocard x'3
@@abdiaden7049 So glad i went with Asus motherboard. Still using my evga 1060.
@@giovannipomarico2035 same here. I havnt had any issues tho. i only went with them cos Asus is soo good damm expensive these days, and i got burned by ASrocks Z370 Extreme4s bad vrm. We are running out of fair priced quallity OEMS these days. And sadly EVGA dosnt sell much + are expensive in my country.
Wow-Steve is so calm and restrained. I cannot wait for the NEXT T-SHIRT "Gigabyte - we know how to build a fire" or "SPARKS- it's the next RBG"
at lease Gigabyte is better then those SCUM MSI brand likely already own by CCP china very soon (Insert SPY's Chip likely too soon) : D Keep on MSI Scalping & eat all our money up also...................................xxxxxD
Calm and restrained? I haven't seen him like at 16:44 in quite a while!
Please, someone should make it happen.
Not gonna lie if i could have controlled and safe sparks i would love it
I'd buy one with the "SPARKS" logo
"If you want to go to war, we can go to war". Is Steve's, "fuck around and find out" ... love it!
Heh. I don't think he's bluffing. It would no doubt drive some big numbers for the channel, but doing something like going to war for the numbers is not how GN operates.
its just a youtuber. a month later ppl will move on and nobody will care
@@huleyn135 which is exactly why GN got the consumer protections agency to formally recall NZXT's faulty riser cable. Because no one cares about this youtuber
@GamersNexus needs to make a "Fuck around and find out" t-shirt.
Bought some liberty bonds (a tee-shirt) to fund the war effort.
"Extended length of time". As is well known, PCs are supposed to be switched on, boot, and then immediately shut down to avoid explosions.
I think they legit ment no power spikes, witch last only a few ms, but the rest is just bs
@@diomedes7971 that too
I mean that is what I do. My boss said at work I'm not productive enough but I explained to him backed by GB PSU info and this is now the accepted way of working...
xD
lol, my PSU has been working perfectly for 12 YEARS already!
Its almost like their "extended length of time" is actually extremely short.
Newegg should hold at least some accountability as well since they made the conscious decision to bundle (And keep bundling) the most power guzzling GPUS on the market with papier-mâché PSUs.
Hard to make them suffer here. The only way is to hope the PSUs fail more often so people bomb them with returns.
@@MiGujack3 except newegg isnt taking returns on them unless the GPU is returned along with it from what i remember in the first video
@@poleosis I'm talking about PSU destroying whole PCs, that will make them move.
Maybe if they start getting defect gpus back as returns they will change their mind
Amen, Def considering how they were pushing them onto people who just wanted a GPU.
"Anything longer than 30 seconds is very long"
-Gigabyte PR person propably
at lease Gigabyte is better then those SCUM MSI brand likely already own by CCP china very soon (Insert SPY's Chip likely too soon) : D Keep on MSI Scalping & eat all our money up also...........................................: P
Congratulations Gigabyte. One tech enthusiast here. You've now added yourself into level of nzxt, which means that I'll never buy your power supplies and likely not any other products. Great job 👍👍
Give a thumb if you think the same.
At lease Gigabyte had SOULS...which is much much better than MSI without SOULS...& also a King of Scalper MSI plus also very likely MSI already fully internal being Highjacked by CCP china already, High Possibility SPY's Chip inside too already.. very soon
"But we'd have to look into that more closely
*direct eye contact with camera*
and certainly we are capable of doing that"
Goddamn, Steve. I felt concerned and it's not even my shitty product
I caught that look too... @19:20 Fuck it would suck to be PR or upper MGMT @ Gigabyte today, but they brought this on themselves. Fuck 'em.
I'm a retired Electrical Engineer. I was just passively listen until Steve looked at the camera and my heart stopped for a second despite it not even being my design. I'm guessing not only "can Steve" do further testing but I suspect after Gigabyte's response and that look at the camera that he has done further testing. Based on the number of times he mentioned the FETs he possibly uncovered more issues specifically relating to the substitution of the FETs and he's waiting to see how Gigabyte plays their cards.
> he has done further testing.
Honestly ... i would not take that chance if i where Gigabite. i don't know how deep they go since i never read one of there blogpost, but from 4Y of youtube ... They go as far as they need to when thing aren't OK.
same, the eye contact was unreal. i rewatched it to be sure and I felt like i did something wrong. Nexus vs Gigabyte is on
I love how GN never lets companies get away with poor demeanor and lacking ethics when it concerns the average buyer.
IKR, it's astonishing what a real consumer advocate looks like, if you believed Linus's assertions that he (and LTT) are ones too.
Though the fact that GN STILL takes money from ThermalFake does put a dent in that, unfortunately (only a dent as they're not TERRIBLE, but I'd prefer their standards to be that teeny bit different for my tastes) :(
GN and Rossmann are doing god's work tbh (and I'm not even really a god person lol)
As someone who builds and designs electronics it shouldn't matter how many times you approach the OPP the system should have been designed with enough safety margin that it shouldn't have been an issue...........also a UL listing (which i didn't see) would be the one id be looking for
Honestly with tech and protections I should almost be able to jam a fork in there and just hear a pop from a fuse. Not see it explode just turning on.
@@findantu basically yea, i mean I always live by the 25% rule meaning given a known upper limit (which any self respecting engineer would have known) add 25% and spec every component too atleast this value
Shades of the Dell GX270 MB issue where a certain contract manufacturer who isn't building anything worthwhile in Wisconsin, decided to replace the 4 cent capacitor with a 2 cent capacitor...before making a gazillion of the boards. They were failing left and right. Dell's engineers were able to determine that most of the boards would fail 3-5 months BEFORE the end of the 3 year warranty( as opposed to after warranty expired, which was the plan). I spent quite a while calling up customers to arrange for a tech to go out and replace the board, no charge. Earned my wings as a system exchange SME. My reward was having me move to Oklahoma City before they dumped me.
@@hvfd5956 yea capacitors usually have parameters in there datasheet that help you determine the lifespan of the device but that exact situation is why its a extremely lengthy process for me too consider any substitution of parts
I am sure engineers who designed this knew pretty well, what they are doing. From what Gigabyte is doing here I smell some executive much higher up the chain, who OKed all these revisions and now is responsible for this mess.
It makes me so incredibly happy to see that there are people in the tech community with a huge platform and a voice who go after companies and stand up for the little guys.
I am very thankful to you Steve for what you are doing, to you, as well as the whole of Gamers Nexus team. Bravo.
The only criticism I can make is that Gamers Nexus waits too long before exposing the shade. During that whole time there could have been more and more unwitting consumers purchasing the product. Take it from a job hunter: if they take longer than a week or two to get back to you it's not gonna happen.
What i love is that these big corportations have no clue what they are getting themselves into when they go up against people like Steve. Is Gigabyte somehow totally oblivious to the whole NZXT trhing? Do they think Steve is just going to brush it off and move on? These morons need to catch up with the times. With enough will power and following, today's media can destroy ANYONE. That is why they use the term "influencer" when describing people such as Steve.
Every company screws up from time to time, it is the manner Gigabyte respond to screw up makes them truly unique.
Yes. Tried to talk about that in the intro. If a company does the right thing and fixes it, especially for an issue like this, we're all for promoting that action.
Unique? It's probably the most common corporate response to a problem of this sort.
@@qwkimball unfortunately true
it's like they never heared of the streisand effect... Come one, and they call themselves Communication experts ?
I mean no reaction will ever be as poor as the Samsung Galaxy Note 7. Seriously, they made 3 more models to solve the exploding battery issue and only had those also burst into flames as well. That was just sad... XD
Gigabyte: we did nothing wrong
Steve: you activate my trap card, the FTC.
Steve called it lmao. He knew they were going to do the whole PR "We did nothing wrong, It was yall fault" talk lol.
@@RevelationOne I bet you money he was already starting to record the video after that. It's bad when the biggest and best creators start reporting it. With test results and everything.
"Screw the rules, I have money!" -Gigabyte, probably
Probably go through UL first, assuming these power supplies are UL listed.
Looked up at some high-res images, and I see they have the mirrored UR logo on them, which is the same thing as UL listing, just for internal components.
@@catsspat If they changed the design after getting the product listed, that's very bad. Some of those certifications are self-certifications, or they might be certifications of the company or components rather than the actual PSU though.
As annoying as GB's responses are, the fact they are dodging between the facts simply means you have them squirming!
Well done man.
Steve is the hero that we gamers always needed, but might have never deserved. I appreciate all you do my man, caring for our money and safety, speaking the truth to all the big and greedy companies that are trying to fool us. Thank you Steve!
Not just gamers. There are many people around the globe, that are using desktop PCs for work and there are probably more of those, than gamers.
@@Morpheus-pt3wq For sure it's for everybody, at the end it's Gamers Nexus tho. It was more refering to the name. Also gamers are probably making the highest number of views. Including prices for students or people with lower income benefit more from Steves GPU recommendations, than a well earning graphic designer or Server admin, as an example of who else could care about GPUs and CPUs. This can variate from position to position of course.
He reminds me of total biscuit (RIP) in many ways. The guy flat out admits that you might not agree with his opinions, so instead he reviews games based on facts like frame rates in various sections of the game. Does it have an FOV slider? Does it have rebindable keys? And then he would tell you what he liked or disliked about it in a way that makes it easy to say, well he didn't like it, but based on his facts I will. I actually have played a number of games that I enjoyed based on his facts. And there were plenty of times he pissed off game developers for crapping on their terrible performance. "I have dual geforce titans!!! (back when there was only one) why is the performance so poor in this location?" he got attacked a lot. But then there were other game developers that actually worked with him trying to make sure that even if he didn't like the game it would at least run to his standards.
"If you WANT to get a replacement we'll do it... But It's definitely NOT a recall you guys! There's nothing wrong with the power supply!" -Gigabyte, probably
Imagined a Tsundere voice and add BAKA at the end while reading your comment. GBT is a tsundere.
Steve: “You need help digging that hole?”
Gigabyte: “Nah… I got it.”
Steve: I will help anyway.
Thanks Steve :D
..No Diggity🤣
Exploding PSU-s can dig a lot quicker, so I'm told by the tech voices in my head.
If 2 minutes is a "very long time", I feel bad for gigabyte's wife.
“5 minutes is a very long time for some people” -- Steve throwing quality shade at Gigabyte
Gigabyte’s wife is probably MSI
What companies need to realise is how they RESPOND to critique often plays a large subconscious role in how I shop for parts. Even for somewhat unrelated products. I doubt I buy Gigabyte products from now on and its not because I'm actively hating on them - its just because I'll remember this hopefully 2 part series from Steve / GN.
I was going to make the same point you did. I feel like most if not all large corporations are incredibly dishonest, but when they act like Gigabyte has publicly, especially when they were being helped by Steve and Aris, I feel my Spidey sense tingling about ALL of their products. I'm sure a lot of people are thinking the same thing.
Yeah. Errors and mistakes happen, and so long as a company stands by their product I'm understanding and cool. But to deflect the blame like this? Yeah, I'll pass on any future Gigabyte. My Auros'll be the last motherboard I have from them.
Same as my thoughts, Gigabyte's name will not be in any part for my next build if i can help it.
In that case, will people stop buying from Newegg as well? They are after all the scumbags who force-bundled these PSUs.
Totally agree. If they owned up to their mistake and apologized, I'll think they are a good company and buy from them. Now, I think they are shady and in the future I'm just gonna stay away from them.
"60% of the time, our PSUs work every time" - Gigabyte
lol they recall stuff for 3% failure ... 40% is criminal
I like those odds!
@@BadIronTree 40% recall is an indicator for a big engineering mistake. 60% pass is probably due to the redundancy of component manufacturers who make components better than advertised.
no no no, only 45% of reviews said the power supply "worked", and hadn't blown up (yet).
Also, reviews get "fluffed" by paid reviewers.
I'd be shocked if even 50% of these PSU's are functional or safe.
It's videos like this which make me appreciate just how valuable Steve and the GN team are to the PC industry. Glad we have you guys.
"Never interrupt your enemy while he is making a mistake."
"A pre-emptive explosion to prevent a future expected explosion". Half a mouthful of coke everywhere, thanks lmao.
Gigabyte is applying the technique of “back burning” in the wrong field.
Oddly enough that is kind of how some bomb disposal works in the "controlled explosion". The difference being the control is controlled externally the break an internal structure.
You've heard of RGB, but now the next craze, SPARKS, good one Gigabyte, good one.
As a qualified pyrotechnic I agree and second the motion.
Man, technology is evolving. RGB was the hype, now it's fireworks directly built into your computer!
RGB = Real Good Boom
Gotta have that immersion when playing fps
SPARKS is a good song by kiara from hololive EN...
I would LOVE for Seasonic, Corsair, CM, BeQuiet or one of the others to sponsor a video with one of their units letting you do the exact same testing and seeing nothing happening to the hardware.
All it takes is a unit also rated at 750 or 850 W with the same load triggering OPP multiple times without fire.
i have to admit, after all the GB PSU dumping, when i saw a GPU/EVGA PSU pair on newegg, i got a mild attack of the 'ohh no's given i have 2 of them. but they're made before the flood of maleware and chinesium, so i think i'm good. but a OPP trip montage till explodium is produced, vs GB's explodium, would be an interesting watch. just how many times can all the other brands hit an OPP shutdown before releasing ghost farts.
Safesonic would be nice.
Im a huge Corsair fan
@@ClannerJake EVGA typically makes very good PSU's. The Superflower made ones are especially excellent.
Thank you for taking the time to review such faulty products and informing potential consumers. No matter how Gigabyte reacts, all PC component manufacturers need to understand that all PC component buyers will trust the word of reviewers more than their company marketing, ads and offers.
I like how Gigabyte is like "extended lenghts of time repeatedly" - how can you repreatedly test if it doesn't even survive the first test?
Also, one time use electrical protections do exist, they are called fuses and some do fail with a flash, but when they do... they save what's on the other end. It's not going like Gigabyte - "If i'm going down, everyone goes down with me".
Not to mention that fuses are replaceable. Burned OPPs aren't.
: D at lease Gigabyte is much much better than MSI which MSI don't even border to reply to Gamers Nexus & even threatening Gamers Nexus too to delete Gamers Nexus Video.. lol MSI xD King of Gr@ndmaster of Scalper. going to fully owned by China CCP very soon...................................: P
@@creeplyjoes8828 i i own a very bad powersupply consir c600m i heard when they die they take your hole computer with it, and its second hand as well as far as i know 6 years old
@@xqr2911 Yes, exactly!
They could have uses a cheap fuse just in case . There would be no shitstorm now and additionally they would have faulty PSU send back at warranty, that are easy to fix.
I'm so glad there are people like you guys that stand up for the consumer, seriously thanks for all the work you do. Having electronics as a hobby is one thing, but you guys have some real dedication, I'm gonna have to buy one of your mats or something.
The excitement in Steve’s voice when he says “Is it me?! Are you afraid to say my name?!” Brings me as much joy as Steve must get from being the boogeyman to several multi million companies.
“SAY MY NAME!”
“Is it me?! Are you afraid to say my name?!” ... "Thanks, Steve!"
I've been in that position, it is _delightful_.
(Not on Steve's scale, but still.)
@@nasanierulastname2997 Exactly it gave me real Breaking Bad vibes.
Steve is a gangsta nerd. A superhero of sorts, if you will 🤣
Gigabytes name is forever tarnished because of this fiasco. I will never buy a Gigabyte product again due to the way they have handled this. Had they just said you know what we made a mistake we are going to recall all units and refund anyone who purchased it. I would have been like you know what, you made a mistake but you owned up to it. Here nah they are just trying to sweep it under the rug, like its no big deal. My main thing is they could make other really good products, however because of this that will never matter.
Keep on Keeping on, you're doing the work of legends.
In today's world I so appreciate GN standing up to the BS marketing and cover ups. I also appreciate you giving the companies the chance to fix it before burning them down. This kind of integrity is so rare these days and should be supported.
: D at lease Gigabyte is much much better than MSI which MSI don't even border to reply to Gamers Nexus & even threatening Gamers Nexus too to delete Gamers Nexus Video.. lol MSI xD King of Gr@ndmaster of Scalper. going to fully owned by China CCP very soon
As Steve said, companies are allowed to make mistakes, but they should own up to their mistakes. Look at Samsung, their phones literally exploded in people's pockets, but they handled it and now everyone's more or less forgotten about it. I bet that hurt Samsung way less than this will hurt Gigabyte. I'm more willing to go back to a company who cares about its customers because I know that if there are any issues, I will be taken care of. I've had issues with products in the past, but if the manufacturer dealt with the problem in a pleasant manner then I gladly bought from them again.
The weasely tech corporations didn't really get it when GN told them that they were fully willing to fight them tooth and nail on really in depth product reviews and teardowns since they invested in getting the proper equipment and training. Sucks to be a corpo when you can't even gaslight your customers anymore since someone's standing up for them. Thanks Steve!
CCCP Corporate Business School, Techniques for Dispute Resolution.
Identify the Dissident. Send jack-booted, white shirt-clad triad thugs to track you down and beat you too within an inch of your life.
Deny the implication that the Corporate Division is corrupt.
How different youtubers respond to stuff like this:
Linus: We balance our need for sponsors with the benefit of consumers.
Jay: I don't need to be on the best terms with companies if it's for the benefit of consumers.
Steve: I've already destroyed relationships with companies for the benefit of consumers and I'll do it again.
Linus is a joke.
@@chunulusbungulo5045 amen. I unsubbed from Linus. I know Steve respects Linus a lot and are friends, but i dotn like Linus backbone is like wet noodle. He is in for the money big time and never been first to adress major issues. Its always smaller YT channels who start it and then Linus vaguely join them...
@@chunulusbungulo5045 Agreed. I can't stand that pissant.
@@supremeboy Lmao Linus doesn't do case and PSU reviews.
@@chunulusbungulo5045 so is jay, cause all they do is talk about how they work for consumers 99% of the time without doing shit and a video after that they get sponsored by the same brand.
You know what's sickening is that gigabyte's still selling the same faulty psu
The second that i read their statement i was like.. "Ohh, this is going to get interesting when GN responds" Heck their ability to ignore the customer feedback and only see the "media outfits" testing is worrying.
Agreed. Customers were dealing with this for months before we got involved. Gigabyte seems to have ignored them.
This is like the time Eminem responded to MGK's "Rap Devil" with "Killshot" and sent Kelly scurrying to the rock scene.
@@GamersNexus I feel sad about the fact that i no longer feel able to trust Gigabyte. I have loved their graphicscards and motherboards for years. But after this? No longer..
Everybody knows you don't level up to "customer" until you have 100k subscribers.
We are but mere consumers dogs, eager for the scraps dropped from the tables of kings.
@@SparkY0 So what are you trying to say? That people like GN, Linus Tech Tips and Jayztwocents are not representing us consumers and our interests?
Gigabyte: You're using it incorrectly, it suppose to be used along side a fire extinguisher.
Someone should have told Gigabyte that it's ok to make mistakes as long as you own up to them and fix them. What's not ok is deflecting, blaming others, and acting like it's someone else's fault for pointing out the problem. Gigabyte really showing us what they really think of their customers here.
They behave like a 6 yo kid
@@klanowicz A 6yo bully.
And, btw, that's exactly what steve said in its first video... Really really bad on their part.
to me, it also looks like, some dumb managerial beings in gigabyte really does not know a sh1t about the proper media, they should be aware of, and they probably told to themselves, some looser is doing some videos on YT with 10 views, screw that, send it to marketing and legal to write some statement and we are done with it. When is our next golf tournament starting?
Its corporate ass covering. I doubt the douche who wrote the Gigabyte statement even knows whats happening, they're given a list of points to spin into a shiny turd.
Gigabyte must be going for "The wrath of Steve" achievement to catch up with NZXT and MSI
Imagine you've purchased a NZXT PSU and a Gigabyte Case, two bullets narrowly doged.
@@timhartherz5652 did you mean nzxt case and gigabyte PSU? That would be a dangerous combo
@@DingusOfTheHair Could be a GN show or something, just build a System out of the most "volatile" components of the last couple of years, and make the Community guess what's going to blow up first.
Could even become a Gameshow with Sponsors, all profit goes to a Fund for Firefighters, which have gotten injured during duty.
@@timhartherz5652 the fire hazard pc
@@DingusOfTheHair Hot topic PC :-)
EVGA : oh crap our 3090 is dying. Lets send them replacement asap and do whats right
GIGABYTE : We dont do that here.
EVGA also makes power supplies.
@@YeOldeTraveller Yes, I got one that silently killed 3 motherboards and explode at the end burning the GPU too.
@@YeOldeTraveller Nope, they are rebranding SuperFlower and Seasonic power supplies.
@@zintoki8211 oh based off only my recollection of their reputations those are good brands to be rebranding.
@@zintoki8211 I hope they aren't using rebranded Seasonics, because my experience with their PSUs is that they like to die or have random issues that cause systems to lock-up under little load. The "Supernova" branding really fits well with EVGA PSUs.
I hear you can summon Gamers Nexus if you say Steve (or a wild Wendell) three times at the server rack...
OK Google. Where can I find the nearest server rack?
I completely missed this three years ago and only now found these two vids, after LTT mentioned the issue in their most recent main channel vid.
Still bloody unbelievable... the sheer callousness with which GB responded to serious research performed by professional testers, the Putin-esque "It's not me, it's all of you"-levels of deflection that flies in the face of facts and hard results...
And what's more, truly refreshing to see Steve genuinely getting mad about it, because GB was definitely taking the piss out of your team's hard work and serious effort.
This 'extended period of time' is so weird too even if the failures happened after a longer period of time. Most PCs are actually on for extended periods of time. They talk of real world usage, but apparently PCs being on for a while, some never actually turn them off, isn't a real world usage.
I think they were referring to extended time close to OPP, but if the OPP was working and the tolerances tighter, this still wouldn't be a problem. Gigabyte is taking the L while trying to claim a W.
With how much my 3080 cost me, if I'm not gaming, I'm mining. It's going to be on 24/7 until at least the 4080 launches
i run renders at max cpu and dual gpu loads for 6 hours plus at a time think mine qualifies luckily have proper 1500w psu
Some ppl do machine learning at home. My home server has a regular ATX PSU (it's a BeQuiet). It isn't unreasonable for a hobbyist to cobble together a server from his mates' old dual GTX 980 SLI setup he got for cheap to run something intensive, hell, even mining. Yes, mining does put an unusually high load on everything, but if my PSU says "I can deliver 850 Watts" I want to be able to draw that. Not 850 Watts for five minutes - I mean 850 frickin Watts, m8.
Yeah. Gigabyte is just being cunts here and have never heard about servers.
My personal server haven't been closed down for 8 month. And the only reason it went down that time was due to power failure in the city area I lived in.
Seems like Gigabyte has started to dig bigger hole by refusing RMAs to customers with SN outside the range mentioned in "PR".
It sure will be interesting to see how all this fiasco/scandal impacts Gigabyte's next quarter revenue and profit results.
@@obsey My guess is that it won't. The figure will be lost in the noise, while they will talk up the margins made on GPUs and motherboards (but especially the GPUs).
"80+ Gold... has to do with efficiency asnd doesn't have to do with the power supplies exploding..." Well, Gigabyte may argue that once it has exploded it's extremely efficient as it stops consuming power straight away.
Not necessarily true, actually! Those transformers will keep sipping juice, even without a load. That gives them infinitely bad efficiency, as *all* power consumed is lost as heat
Yeah it stops consuming power... after it burns your house down.
Gigabyte's PSU to GPU: "If I go down, I'm taking you with me!"
Gigabyte is Andross confirmed.
I would like to thank you guys for your continued work in the tech industry, keep it up.
The way Steve looks into the camera, like he's looking right at Gigabyte, when he says *"but we'd have to look into that more closely, and CERTAINLY WE ARE CAPABLE OF DOING THAT..."* @ 19:25
Epic.
(Or on a hardware channel, would that be Epyc?)
: D at lease Gigabyte is much much better than MSI which MSI don't even border to reply to Gamers Nexus & even threatening Gamers Nexus too to delete Gamers Nexus Video.. lol MSI xD King of Scalper too. going to fully owned by China CCP very soon
We Fear EV!!L CCP owned MSI & Put Spy's Chips inside much much more then Gigabyte Boom ok.. Guys.. got it : D.............. : P
oh baby, if that look isn't hot I don't know what is
@@dchousoseiso Steve's smoldering stare hahaha
I'd love to see Seasonic, EVGA, and other big PSU brands pass these tests as examples of proper implementation of OPP et al.
It's not about the branding, it's about the design. You'd be looking at Seasonic, FSP, GW, CWT, et al.
@@Grimmwoldds and for Gigabyte your looking at MEIC as the OEM for these units
I seriously wonder how much gigabyte had to do with the design, I assume ALOT considering how proud they are of these shit bricks to defend them and not just throwing their manufacturer (MEIC) under the bus
Me sitting here with a EVGA Supernova breathing a sigh of relief
@@zacharytaylor8523 I would put money on MEIC having designed these for OEM, and probably shopped them around to various established vendors. Probably offered an extremely competitive price, leading some Gigabyte exec to believe they scored big getting in early with an established power brick OEM looking to break into the PSU market. The initial pricing they had for these likely included very juicy profit margins for both Gigabyte as well as retailers (hence why there seems to be such crazy deep inventory levels at a variety of retailers).
Of course honouring a rock-bottom contract production price means MEIC had to start swapping various component suppliers out possibly just due to supply shortage issues, but also quite likely as a way to cut costs finding the cheapest suppliers that "met spec" on each component. This is fairly typical for low end budget units, and a good reason why PSUs for the most part are a "you get what you pay for" product in the PC space. Higher end units will have the designs specifying specific manufacturer/part numbers for various components (they may include multiple specific options, like the spec-equivalent alternatives from a few different high end Japanese capacitor manufacturers).
I believe they did these tests with known working brands before they did the Gigabyte ones.
Seasonic: The Heart of Your System
Gigabyte: The Hearth of Your System
Me: about to go to sleep
GN uploads
My brain: Back to you, Steve
Also me after watching: Thanks Steve.
exactly
Pretty much
I didn't decide to drop all Gigabyte until I seen their response to this situation. Mistakes happen, but not owning up to them just shows that I would have customer service issues if I needed them.
Yep. They picked a dumb hill to die on.
Never dick around with consumer safety.
Not only not owning up to mistakes, but *dangerous* mistakes. That's magnitudes worse. Serious legal trouble territory.
Yeah but the problem right now is they will sell every single thing they make
@@TravisFabel No they won't. They might be able to sell any GPU at the current time but that's it.
Power supplies, boards and the rest the dyi and even laptop market. Nope.
As soon as I saw the press release, I just went "Oh, Steve is going to have a FIELD DAY with this one!"
: D at lease Gigabyte is much much better than MSI which MSI don't even border to reply to Gamers Nexus & even threatening Gamers Nexus too to delete Gamers Nexus Video.. lol MSI xD King of Scalper too. going to fully owned by China CCP very soon........................................: D
We Fear EV!!L CCP owned MSI & Put Spy's Chips inside much much more then Gigabyte Boom ok.. Guys.. got it : D..............................zzzP
What's a field day? Is he going to a field?
This is the first time I've ever heard a company say that their product bursting into flame is a "safety feature"
I can’t believe they are doing this... I mean it’s embarrassing for the pc market
RGB is embarrassing the pc market...
@Dunxy I feel like this gigabyte situation is just slightly more embarrassing.
The entire pc market is an embarrassment in 2021.
Vin Diesel: "You're an embarrassment!"
I've only had a PSU blow on me once. It was some weird off brand. I then proceeded to replace it with the same model.
i had a 650w EVGA fail on me last winter
Lmao best comment for this video.
Hol up..
YOLT: You Only Live Twice
@@bronze81 could have just gotten unlucky or overloaded it consistently. You can overload a psu without tripping OCP or other protections. But that sucks
"maybe the GPU decided to kill itself because its Gigabyte branded"
That was the most savage thing i have red in a pretty long time XD
I know- it blue my mind
THIS right here. Quality journalism, in-depth testing, always giving companies a fair shake and holding their feet to the flames when they drop the ball. This is what we need. GN is a truly professional outfit and I can't believe I haven't subbed before now. Time to fix that! Great work.
This video was quite cathartic. It’s always nice to see someone rip a company a new one with facts and data.
Also the power supply pops were placed perfectly. Good job video editor.
"If you want to go to war, we can go to war"
Hope that's on the disappointment 2021 T-shirt, would buy instantly
Same. Screw gigabyte at this point.
I love how it's obvious that they're trying to intimidate you and you just stand tall and fireback.
I don't really use gigabyte products but I personally want to thank you because believe it or not you are a big dog in this industry and you can shift things in the end-users favor.
You're like the shepherd protecting the flock and it is very much so appreciated. thank you for standing up for us PC Gamers and general PC users.
Just from finding this out and having one of my own blow up, I'll never buy another Bigaybyte product again.
@@mcgruber it sucks honestly because I gigabyte is a manufacturer that makes some really good products however the way they chose to handle the situation is what really turns me off of them.
I'm not going to say I'm never going to buy anything from them again but I will say for at least the next couple years I'm going to not look at their products with the intention to buy LOL
I bought the Gigabyte 750GM a few months ago. Installed it and it immediately started making weird noises. Thankfully it only killed my fan hub. Thanks for putting videos like this, guys. You're doing truly awesome work
Waited all weekend for this.
Thanks Steve.
I appreciate my investigative journalism coming with a HEFTY amount of snark.
OPP is actually a low stress feedback loop, it senses the output overload and shuts down the input driver stage, it’s nothing like shutting off a relay under heavy load, it’s more like turning the off button on your TVs remote control. Gigabyte either screwed up the basic design (unlikely), or during qualification it set the trip level so high that the PSU was already in catastrophic failure before protection even activates.
So OPP is supposed to perform a somewhat graceful shutdown of the unit?
Yes that's exactly what I am thinking as well. Simply the OPP trip level was set too high, so before the PSUs shut down, some of the components "severely reduced its lifespan" like Gigabyte stated. Which led to the explosions at 60% power usage.
Too bad Gigabyte didn't just acknowledge the problem and then lower the OPP threshold, which HOPEFULLY prevents the lifespan reduction of components.
On the other hand, if we really want to play with the words here, Gigabyte said "repeatedly", because GN actually tripped the OPP more than once. Not that it matters, you should be able to trip OPP multiple times without any damage to the PSU at all, but I just wanted to point that out.
@@emanwe01 Yep. They’re supposed to work BEFORE components fail. Looks like OPP never triggered in these PSUs.
The PSU design IS the problem, OPP is part of the PSU's design! Their OPP tested over 1.3x the rating, which wouldn't be bad if the components were even capable of meeting said rating, which you'd know if actually watched the video! Realistically, these are 360w PSUs pretending to be 500w PSUs, with an OPP over 750w. There was never any chance of it not failing catastrophically in use.
I really appreciate the work the GN are doing for consumer protection. This whole business of companies, like Gigabyte, cutting corners, using inferior components and making consumers do the testing, has become common practice.
GN: "Gigabyte, nobody trusts this product!"
Gigabyte 3080: "He's right! I'm outta here!"
bruh
Funny enough, between the 6800XT from MSI and Gigabyte (which was 10 bucks cheaper) I bought the MSI card.
I can see the anger in Steve's eyes over Gigabyte trying to sweep this stuff under the rug and discredit GN testing...
1. Thank you GN, and other channels doing the same for testing components to keep us well informed over these potentially dangerous parts.
2. Seeing just how emotional some people get when corporations try to trick and herd people into their marketing ploys. It really shows the dedication, and love of the community that people like Steve, Jay, Dawid, and others have.
Keep up the amazing work, we all appreciate it.
: D at lease Gigabyte is much much better than MSI which MSI don't even border to reply to Gamers Nexus & even threatening Gamers Nexus too to delete Gamers Nexus Video.. lol MSI xD King of Gr@ndmaster of Scalper. going to fully owned by China CCP very soon.........................................................: X
"But our exploding power supplies meet all the industry-standard certifications." Well, maybe that's a good sign that the industry-standard certifications need to be revised?
Seriously, that's a little like saying "the Titanic had the exact number of lifeboats required by law" (which it did, since those laws were made when transatlantic liners were much smaller).
No industry certification can prevent a faulty or a bad product. Industry standards are pretty well designed, that's why cases like Gigabyte's here are a very rare occurrence.
Apparently they are meeting industry standards....for exploding power supplies.
Pretty sure the ones that blows up hasn't been CE Certified.
Change a component and it has to go through the tests again, or atleast it used to be that way when I was in the biz.
If Gigabyte started off with good quality components it might just gone good on the testbench, then they got greedy and sold the same PSU but replaced components..
So those certifications say nothing of they didn't send them in for test after stuff was changed inside.
Could see a heavy fine coming their way if this turns ugly
Thanks for doing both of these. I've had the same power supply for over 10 ears now, and it has continued to perform through several rebuilds of my system. At this point, I don't even think I could state what brand it is.
On a side note, if Gigabyte management thinks that 5 min is an extremely long time, I feel sorry for their life partners. :P
19:28 Damn. That stare was aimed directly at Gigabyte's soul
Steve is a good man, so he at least tried. But at the back of his head he already knew Gigabyte is soulless...
Corporations may be "people" in the eyes of many jurisdictions, but don't forget: *Corporations do not have souls.*
When I read that statement as soon as Gigabyte release, I giggled thinking. Steve is going to have a field day with this. Thanks for not disappointing me. ^_^
Because they keep claiming you're using DC load testing equipment, perhaps it's time to load up a dual RTX 3090 rig with a i9 11900k, rip some overclocking if it doesn't pop under stock settings and do it all on livestream.
but then they'll claim overclocking isnt "real world usage"
Oh I like this idea. I want to see this happen. See just how long it lasts with a "real world" load on it - Anyone have an unpatched copy Of New World lying around we can use as a power virus?
Boy that will be expensive
Who will be crazy enough to sacrifice such parts?
@@blackasthesky and could potentially take the other components with it to the landfill
Gigabyte: "We cannot issue a recall, that would mean admitting our products caught fire, and nobody would ever trust us again!"
Samsung: "What's that about exploding products?"
Samsung: "We have now put a 7 step procedure where we check if batteries explode, we didn't do it before because...because shut the fuck up ok little timmy boohoo you don't have your hand so what i've money fuck you"
Gigabyte. Our PSUs are Hot!
Watching this on my wonderful note 9. A bad product doesn't mean a bad company.
Even apple have some exploding phones.. Just Bad product in the wrong moments
Im an appliance repairman, look up the exploding samsung top load washing machines for a good laugh.