It's been my experience (after going round and round in circles for the last few days) that once your ad account is disabled they don't offer you the opportunity to chat. Not only that, they don't tell you anything. My ad account got shut down recently (in the last 2 months) for something I did 10+ years ago, now I can never advertise again on FB for me or my clients. It's criminal.
Can not request appeal for this ad account because it is connected to a user who was blocked from advertising. That user should contact Facebook through Business Manager or Ads Manager. Now what?
I have tried everything but still my account is not activated. I followed the video now I am getting error msg "Can not request appeal for this ad account because it is connected to a user who was blocked from advertising. That user should contact Facebook through Business Manager or Ads Manager." whereas I personal Facebook account I have done identity confirmation
Hi Can you help me? The advertising account on Facebook has been permanently restricted. I submitted a review request, but it was rejected and the ads were permanently restricted and I cannot communicate with the Facebook support team
Hello! I followed your suggestions and appealed the deactivation of my Ad Account. But my last message hasn't been responded (it's been a month). Any tips?
My ad account was disabled. I cannot even access the account because I need to confirm my number and when I confirm no verification code is sent is there another email I could use? Thanks
Hi I’m not able to pay for past promotions . (Actually ads are not accepting my new card) and I deleted my old card ,( n now I can’t add my old card again??
With how Facebook has been these last few months, this video couldn't be more important. If you have a Facebook provided marketing "expert" assigned to your account, we've had great success getting accounts back when getting them to open the case with the internal review team as opposed to just submitting an appeal yourself via the relevant forms.
This doesn't work. I am in the 'No Advertising Account' section and it won't let me appeal. I receive this message - You don't have any advertising account which is required to submit this form. If you are currently logged out, please log in first.
I have the same problem My facebook ad account got disabled after my Ad was accepted and it was active for more than 6 hours but for no reason it got disabled !! I try to fill in appeal but couldn't because it keeps telling me (there is no ad account) Please help me I didn't go against any of facebook policies and my ad was doing great with reach when it was active but suddenly got disabled!
For anyone watching this in 2021, Facebook no longer has a "Still Need Help?" button. Nor do they have live chat AT ALL. If your account gets flagged like mine did without even posting a single thing... then you are going to be waiting a long time. It has been 4 days for me so far and not even an email or anything back.
do you think if i close my account and make a new account will be helpful ? because i got disabeled before setting any ads i just connact the accounts intsgram and facebook and i tried to make an ads but i couldn't complated .
Thanks for the video. Very helpful info. My husband made an ad using my credit card and they flagged it. Hopefully we can work this out because he doesn't have a credit card. We live in Bali.
This 2:55 is not possible! When you try to submit without selecting your account, you get this message: "No Advertising Account You don't have any advertising account which is required to submit this form. If you are currently logged out please log in first." I am logged in of course.
Yep, same issue with me. I went via an alternative method but received a response which re-directed me back to the exact same page where my Advertising Account is not listed from the drop down.
There Suppose to let you know something before they do that. That's Good Business Practices. I have a Huge Audience and I built my Business from Scratch without anyone's help but GOD. So I expect my Business to be reinstated Properly. Thanks for this Info Facebook Ads Doesn't have A Customer Service Number!!!This was so Helpful. I did find some of the pages on my Own!!!!! This Additional Information was so Helpful!!!!Thank You.God Bless you!!!
When I was creating my pixel account on shopify it got disabled, I havent even made a single ad yet, does anyone know why it got disabled, I still havent got a reply from facebook. What can I do now that its disabled.
Have they disabled all kinds of support now? I got a reply telling me to fill out a form, but the form doesnt work, it says I dont have an "Ad account" when I actually do. So I went ahead and sent them a new ticket, telling them about the problems with using their form, but they replied telling me to fill out the form about my problems with the form.. ... .... Have they completely shut down their support-services? Anything else I can try?
This is SO helpful! Happens to our team all the time and I never know what to do. THANK YOU for breaking this down and making it so simple + straight forward!
Thanks for watching, Adrienne! I'm sorry that this happens to your team all the time... Hopefully this will help to prevent it from happening in the future. Good Luck! -Mitch
Hey Emily- "Usually" is a tough word... There is no workaround. Keeping in touch with Facebook directly is the only way to get re-instated. All of Amanda Bond's videos are useful, so start there (keeping in mind FB is constantly changing things, and it's tough to keep up!). -Megan🤓
How can I fix "unavailable boost"? If I use another facebook account for ads, I won't be able to retrieve the money I have from my previous account. I got some "balance" there before it was restricted.
What do I do when I cant even log into ads manager? it tells me to log in but when i do it says my account has been disabled and it cant be reversed. i was making a business page for my real estate services, I finished up setting my cover photos and important info and about to move on to making my first ad when it told me my account had broken the community standards and needs to be reviewed, sent a photo of my id that they asked for. tried to log back in 2 days later and its permanently disabled. what can I do? many others in my real estate agency have Facebook account business pages and I followed they same templates they did.
You do not have access to your publishing privileges We temporarily limit actions people can take on Pages they manage when their Pages violate our policies. Learn More how can i resolve the issue? can anyone help? Thank You. xoxo
Thank you for sharing this video guiding some ideas what to do. I don't know why ads was disabled not aware of the violations Thank you again it helps me keep safe and God Bless
My ad acc got blocked because of a bug with a promotion. When I try to submit the appeal, it tells me that there's been a problem and I cannot send the appeal. If been trying to find a way to contact anyone at Facebook. However, I can't find an email oder anything to get into contact. Any advise?
Love your videos!! Do you have any advice on what to do if there are limits placed on a fb page? It's not disabled...but there are limits, and I'm not exactly sure what those limits are.
Hi Amanda, please help. I just started a website where I sell specific merchandise. I had someone else create the website and the Facebook ads. After launching the ads, Facebook disabled my ads account after two to three hours of running the ads. When I appealed, I left the comment section blank. After 3 days, I got an unpleasant email from Facebook stating that my Facebook will remain disabled, and my case was closed. I reappealed. This time I did fill out the comment section stating that I disagreed and if I have violated any Facebook policy, please point them out and point out the content where I violated as well. I thanked them for their time. I honestly do not know what the issues were. I hope they will reconsider. If I don't succeed, can I just create another ad account for the same domain name?
Good to know! We will certainly work on it. It has been a bit challenging to get people in the studio to film these days (with travel and safety restrictions). In the meantime, this video might have some helpful overlap 🤞 ua-cam.com/video/4eJf7i9kCH8/v-deo.html -Mitch
Having battled facebook over the years this informations is golden.Having an account back up quickly means a lot less business lost. This is the best most thorough explanation and presentation on how to do this properly i've ever seen. Great content! A+ 👌
@Amanda Bond Only a long term play - having spent a good amount on the accounts and getting a rep. This way if the account goes down the rep will get on the matter as well and escalate the issue. Otherwise all the things you listed are 100% on the money!
thanks for the video! My problem is different: my personal profile was disabled (I don't know why), and the biggest issue for me is that I don't have anymore access to the connected Page, which is still online (not disabled) and from which facebook is still taking out money to run the ad...............with no possibility for me to control it!! I cant pause the ad and they're "taking" out my money. Any suggestions? Anyone's got the same problem? Thanks to those who can help.
There seems to be a step missing here. You start talking about a "new account manager" and adding a new credit card, but no mention of why you'd create a new ad account manager or how.
Hey Alexandra- if your account is disabled and Facebook IS NOT going to reinstate access it means you can’t run ads. So if you want to continue running ads you need to create a new ad manager. You can do this in your Business Manager- create new ad account when asked for payment use a different credit card than the one connected to the restricted account. If you don’t plan to runs ads then you don’t have to do anything. But if you want to you’d need another ad account.
Facebook showed me an ad and said that I violated their policy by that ad. But still, I didn't run any ad. I have no idea who ran that ad. Now Ad account disabled. Do you have any solution??
I was disabled and no matter what i did i couldn’t get accepted back. I’ve tried making a new account under a VPN new name new email new number and i get insta disabled the second i make the account asking for my photo ID. I feel like i’m getting bullied
I was getting frustated with this... finally tried searching here and got your video. I launched the ad manager on pc and re selected my payment method and bingo its FIXED. Thanks Much
i've done this a few times with success when i could drop down on the list and select my account. Now my account is not listed in the dropdown, so when I try to send a message with my act.# included it says it cannot even send the response through facebook since it doesn't have a record of an account. What is the best course of action now that my account is not listed when replying to the deactivation notice? Thank you in advance!
I was able to recover my banned business account recently. As soon as the ads were tagged as violating fb policies, I turned it off. Then I made an appeal. The next day, they banned my account. I made an appeal again saying, I find it unfair they disabled my account whereas I turned off the ads as soon as they said it violated their rules. Few days later, my access is back. Now I created another ads using the same business account :) So, before you guys make an appeal, it is better to turn off the ads first. In case your argument seems wrong to them causing your account getting banned, you have a valid reason to say that their action is unfair.
Now, that is strange, Jasmine. Have you tried appealing? Here's a video that might help. ua-cam.com/video/Xtu8S0BWlZI/v-deo.html Also, here's a link to the FB help page: facebook.com/help/ -Megan🤓 -Megan🤓
it really depends what type of service/ad your are promoting. i run ads for a personal development coaching program. they say mlm is not allowed and get my accounts disabled. while it is affiliate marketing it is not mlm. even with more low profile landing pages they still disable my ad accounts. if you're watching this video and thinking about fb ads. have patience and tons of family members to create new business managers to continue running ads.
Give this post a read so you can figure out why you're getting marked as spam: www.socialmediaexaminer.com/5-reasons-facebook-ads-manager-account-could-get-shut-down/
glad i came across this video and did the chat with fb business support. Sadly our account is disabled indefinitely. so sad, they even called to explain what really happened. i guess we just had to make a new business account.
It's ridiculous. They've really tightened the rules due to the pandemic and political environment. So many business owners are locked out of this market during the busiest quarter of the year when online sales are at an all time high! What is the percentage for a chance at a resolution? Probably less than 10% 🤬
I cannot retrieve my account back. So, I am forced to delete my add account. Now, I cannot delete the add account because I get the message "Your ads account has recently been flagged because of unusual activity. For security reasons, any ads you're running will be paused until you can confirm your account information by contacting Facebook." Frustrating is an understatement. I'd use maddening.
This was the same issue I had and so far I was only able to get my first account recovered through some freelance company Cyberconsults.org and my second one is still pending at the moment
Hey stuttering matt -- The best advice we can give if the videos we've provided don't have the solutions to help you is to reach out to Facebook directly. facebook.com/help/ facebook.com/business/help -Megan🤓
Try entering your account ID in the comment field. Or appeal using one of the other methods like the appeal button within your account or the email they sent stating you were disabled.
Amanda Bond • The Ad Strategist won’t send no matter what so I tried contact billing or other area and tell them the problem and tell them to forward it to that department. All bad service. Zero is will help and just close case.
Great video. Have you any tips on a blocked personal account on advertising? I'm freelancer in Facebook Ads, but my account is blocked for advertising. Two months now, and still no feedback. So I was wondering what your angle on this is? Creating a new Facebook account (while this is not allowed by Facebook)?
You cannot advertise from a personal account. The only way you will get a business manager account through which you can advertise is to create a business page. Best of luck! -Megan🤓
If your personal account has been blocked, unfortunately you're on the banned advertiser list and will not be reinstated. I'd look to other platforms as a source of traffic and seriously reflect on your behaviours and marketing style to see why you got put on the banned list in the first place.
This is so helpful! I have never been shut down but I do know people who have so I will share this with them. I am having a problem finding my pixel I used it in an old website and now I have a new one and can not find where my pixel is hiding? Any thoughts?
We have heard of people having issues by creating multiple accounts. The only way really is to keep at it with Facebook directly, unfortunately. You aren't alone and we are helpless over here! I know they are behind because of Covid, so maybe wait a bit and try again. Best of luck, -Megan🤓
i tried going to a review and was asked to upload a copy of an identification document - seriously? no thank you Facebook, i don't feel safe to upload a document like passport on your platform where data security is a joke!
Thank you! This is very helpful! I do have a question. I am trying to submit an appeal and in the "Select AD Account" section my ad account isn't showing. The form will not let me submit the appeal without selecting an account. If I create a new ad account within the business manager will it still have my original data? I do not have the AD Account number. I searched in the URL and the account number was not there only the business ID number.
What I hate about FB is that they do everything automatically. They disabled my ad account just because I added the word "gun" (yes I was advertising Massage Gun"). No matter how smart their algorithms is. They still made tons of mistakes blocking our accounts. Your video is helpful btw.
Imagine being Facebook and having to sort through millions of pieces of data each day? Of course there's well intentioned humans, like yourself, trying to help people... AND there's also a ton of spammers. They're really trying to protect our user experience so that we stay on the platform (which allows their revenue to go up 'cause there's more ad inventory). It sucks... but when you put it the way I described above, it's easier to not take it personally.
This happened to me before couple of days. I watched your video last night and appealed, I got my account activated within few hours. Huge Thanks sister for your great advice. ♥️😊
I have this >warning Account Confirmation Required We noticed some unusual activity on your ad account, so we paused your ads in order to protect it. Confirm your account to continue. then I see this>Disabled Payments & Ads Manager< I don't know what to do from here can someone help please?
So my campaign was running smoothly and all of a sudden every day for a few weeks now FB is disabling my ad account every day for spending limits. They are telling me that any day it will be lifted , but it just keeps disabling every day. Since this has started my conversions have dropped off considerably. Is it possible that the disabling and reenableing every day is effecting the algorithm and hurting my campaign?
If i input my ads account number then get message of "Can not request appeal for this ad account because it is connected to a user who was blocked from advertising. That user should contact Facebook through Business Manager or Ads Manager." How can i fix this?
I am using my ad account with my personal id from 8 years. Now my account has been disabled from last4 months , submitted multiple appeals but all in vain .. i don't remember my add account id as well..Plshelp me how can I recover account its my personal account. ;(
I can't even go to my ad account anymore. It says that my account is disabled and I can't enter. I really don't know what to do. Please help! I 've done ID security but still no help, it says they can't recheck the problem. I really don't know what went wrong and can't find any chat or mail to find an answer.
Hey Aliciaatje- I'm so sorry, but unfortunately, there isn't anything we (I) can do to help. Facebook is the only resource to help, and I know that's really frustrating. We are asked for this help regularly by folks who are in your same spot. The only advice I can provide is to keep at it. Best of luck. facebook.com/business/help facebook.com/help/ -Megan🤓
Did you find a way to resolve your issue? I created a business account 2-3 days ago, today I tried logging back in to complete the business account and it said, “you’re business account has been disabled, it has been reviewed this decision and it cannot be reversed. “ Beyond confusing bc I’ve yet to run an ad on Facebook and haven’t even finished the business page profile. I’m so confused.
My Facebook ad account has been deactivated, without any warning? I’ve never even had an ad on this account rejected. This notification appeared shortly after I posted a boosted ad, but six hours later I received a notification that this advert had been approved and is now running. But when I go in to my ads account the status at the top is still telling me the account is disabled? I’ve appealed, and currently waiting for a response.
Give this post a read to see if you can figure out more on what's happening: www.socialmediaexaminer.com/5-reasons-facebook-ads-manager-account-could-get-shut-down/
my fb was security checked, what to do cause fb says theres link selected to my profile but when i tap 'unselect link" nothing happens as well as "skip". what to do?? can someone help : ((
Hello Guy-Try- I'm so sorry, but if the video didn't help, reaching out to Facebook directly is really the only way to get help. We don't have the ability to help 1-1 in that way. facebook.com/business/help facebook.com/help/ -Megan🤓
I cannot send message because I still got the same error No Advertising Account You don't have any advertising account which is required to submit this form. If you are currently logged out, please log in first. could you help me
It's really difficult to judge, but it sounds like you need to create an ad account with a credit card number associated. Beyond that we suggest reaching out to Facebook directly for help if our videos and other media aren't of help to you. Here's a link to the FB ads center help: facebook.com/business/help -Megan🤓
Still disabled! Guess I have to find a way around this ridiculousness. You would think a multi-billion dollar company would communicate a little more clearly and allow someone a second chance.
Just restricted my account for such a stupid thing, ruining people's livelihood without even considering there's a human on the other side... So sad and dissapointing from such a big corporation.
I literally tried to run one promoted post, and got disabled, I have zero idea why this could’ve happened? Obviously this company is completely out of touch, and they work behind an iron curtain of non-transparency.
@@scottwallacejr same, any luck for you? P.S. Most of the buttons and links in this youtube video are either no longer there, or are buggy and don't work (seem to direct to an older version of facebook)
@@shimmy1984 In the bottom left-hand corner of Ads Manager, there's a circled question mark icon. When you click the "?" icon, it launches the help centre pop-up on the right-hand side of the screen and there's a giant button with the Messenger symbol that says "Contact Support Team."
Thank you. Very helpful video. I contacted facebook team as advised in video and received email 2 hours later with instructions to fill more details in a form. The automated email says facebook should respond within one working day.
Mine is different situation, i can access my facebook business manager but, inside the ads account, the one that we can create Campaign | Ad Set and Ads. My Ads prompt a security blocked. So everytime i tried to review and publish i got an Error popping up. Report. Now waiting.
Yeah, sounds like a glitch. Try clicking the gear wheel in the top right hand corner of Ads Manager and do a hard RESET for your account. It doesn't do anything to your older saved campaigns, just make sure you don't have anything in Drafts or those will be gone after doing it.
Make sure your Facebook Business Manager is set up properly to better protect your account: ua-cam.com/video/Xtu8S0BWlZI/v-deo.html
Ive tried 3 times, they havent re enabled... which is frustrating...
I camt even find the button
@@shaggydewpr same!
It's been my experience (after going round and round in circles for the last few days) that once your ad account is disabled they don't offer you the opportunity to chat. Not only that, they don't tell you anything. My ad account got shut down recently (in the last 2 months) for something I did 10+ years ago, now I can never advertise again on FB for me or my clients. It's criminal.
Can not request appeal for this ad account because it is connected to a user who was blocked from advertising. That user should contact Facebook through Business Manager or Ads Manager. Now what?
I have be banned by mistake 3 times in 2 weeks... Facebook advertising seems like a nightmare to me
I have tried everything but still my account is not activated. I followed the video now I am getting error msg "Can not request appeal for this ad account because it is connected to a user who was blocked from advertising. That user should contact Facebook through Business Manager or Ads Manager." whereas I personal Facebook account I have done identity confirmation
Hi
Can you help me?
The advertising account on Facebook has been permanently restricted.
I submitted a review request, but it was rejected and the ads were permanently restricted and I cannot communicate with the Facebook support team
tried all this, i still do not know what i could have done, all it is restricting is stopping me from doing ads?
It happened to me and I have done an appeal but they say my ads have been flagged . I’m not banned I just can’t monetize.
Hello! I followed your suggestions and appealed the deactivation of my Ad Account. But my last message hasn't been responded (it's been a month). Any tips?
Same with our situation! 😢
what should i do if i cant log in to ads manager
My ad account was disabled. I cannot even access the account because I need to confirm my number and when I confirm no verification code is sent is there another email I could use? Thanks
Hi I’m not able to pay for past promotions . (Actually ads are not accepting my new card) and I deleted my old card ,( n now I can’t add my old card again??
I can’t active my ads account can you help me please??
I got as far as ‘jump into your ads manager’ - no idea how or where you would find that in the utter jumble of confusion that is Facebook -
With how Facebook has been these last few months, this video couldn't be more important. If you have a Facebook provided marketing "expert" assigned to your account, we've had great success getting accounts back when getting them to open the case with the internal review team as opposed to just submitting an appeal yourself via the relevant forms.
I have the same problem , and I have tried to do request but still my acc is disabled . please help
This doesn't work. I am in the 'No Advertising Account' section and it won't let me appeal. I receive this message - You don't have any advertising account which is required to submit this form. If you are currently logged out, please log in first.
I’m trying to do all these steps and it keeps saying no advertising accounts but it doesn’t give me the option to add the account number
2:15 If your Ad account was disabled, you can not send Request Review of Restricted Ad Account
becouse of "Warning -
No Advertising Account"
hey. facebook is asking me to provide case numer in adition to account ad. how can i find my case number. plz help
I have the same problem
My facebook ad account got disabled after my Ad was accepted and it was active for more than 6 hours but for no reason it got disabled !!
I try to fill in appeal but couldn't because it keeps telling me (there is no ad account)
Please help me I didn't go against any of facebook policies and my ad was doing great with reach when it was active but suddenly got disabled!
Thank you ma'am for the excellent guidance! I did manage to chat with FB Support team. Settled my FB Ad disabled issue.
How did you reach them
whenever i try to even confirm my identity I submit but the error still doesn't update. it still says "confirm identity" it's frustrating
You can't send that form without selecting your account from the drop down menu (which doesn't work).
This has happened to me before! The steps you outlined are perfect 💯
Thanks for watching, Elise! Sorry that you had to go through this headache... Hopefully, this info helps you avoid it happening again. Cheers -Mitch
For anyone watching this in 2021, Facebook no longer has a "Still Need Help?" button. Nor do they have live chat AT ALL. If your account gets flagged like mine did without even posting a single thing... then you are going to be waiting a long time. It has been 4 days for me so far and not even an email or anything back.
do you think if i close my account and make a new account will be helpful ? because i got disabeled before setting any ads i just
connact the accounts intsgram and facebook and i tried to make an ads but i couldn't complated .
there is no way to submit a form that i can find
If I permanently delete my Facebook ID, will the Facebook page also be deleted
Very helpful. I still don't understand why my ads were disabled. I have a clean casino gambling channel.
Thanks for the video. Very helpful info. My husband made an ad using my credit card and they flagged it. Hopefully we can work this out because he doesn't have a credit card. We live in Bali.
What if they're not processing the request ??
This 2:55 is not possible! When you try to submit without selecting your account, you get this message:
"No Advertising Account
You don't have any advertising account which is required to submit this form. If you are currently logged out please log in first."
I am logged in of course.
I have the same issue. Did you figure out to get around it?
Choose this is not my account and then it'll ask for your account id
Yep, same issue with me. I went via an alternative method but received a response which re-directed me back to the exact same page where my Advertising Account is not listed from the drop down.
@@aakashkaushal1167 im scared if i put 'no' for the account holder they will believe im not the account owner when I am?
I've had same issues
There Suppose to let you know something before they do that. That's Good Business Practices. I have a Huge Audience and I built my Business from Scratch without anyone's help but GOD. So I expect my Business to be reinstated Properly. Thanks for this Info Facebook Ads Doesn't have A Customer Service Number!!!This was so Helpful. I did find some of the pages on my Own!!!!! This Additional Information was so Helpful!!!!Thank You.God Bless you!!!
Ivalina, that's so great to hear! I know the process can be very frustrating. Victory:) -Megan🤓
FB disabled ad accounts - the stuff of nightmares!
Yes
When I was creating my pixel account on shopify it got disabled, I havent even made a single ad yet, does anyone know why it got disabled, I still havent got a reply from facebook. What can I do now that its disabled.
Me too!
Have they disabled all kinds of support now? I got a reply telling me to fill out a form, but the form doesnt work, it says I dont have an "Ad account" when I actually do. So I went ahead and sent them a new ticket, telling them about the problems with using their form, but they replied telling me to fill out the form about my problems with the form.. ... .... Have they completely shut down their support-services? Anything else I can try?
the same exact thing happened to me
This is SO helpful! Happens to our team all the time and I never know what to do. THANK YOU for breaking this down and making it so simple + straight forward!
Thanks for watching, Adrienne! I'm sorry that this happens to your team all the time... Hopefully this will help to prevent it from happening in the future. Good Luck! -Mitch
Do you usually get it reinstated? How do you work around it?
Hey Emily- "Usually" is a tough word... There is no workaround. Keeping in touch with Facebook directly is the only way to get re-instated. All of Amanda Bond's videos are useful, so start there (keeping in mind FB is constantly changing things, and it's tough to keep up!). -Megan🤓
@Amanda Bond Sorry to hear that, but do you get your ad account back and how long does it takes to get back?
Please help me
Thank you very much. This issue makes me crazy. But your video is really helpful and now I know my own mistakes.
does your facebook ads still run if your regular account has been disabled
I don’t think so
Hi, when I click on "Need another way to authenticate" I don't get the "More options" option. Has anyone experience that and how can I fix it?
How can I fix "unavailable boost"? If I use another facebook account for ads, I won't be able to retrieve the money I have from my previous account. I got some "balance" there before it was restricted.
What do I do when I cant even log into ads manager? it tells me to log in but when i do it says my account has been disabled and it cant be reversed. i was making a business page for my real estate services, I finished up setting my cover photos and important info and about to move on to making my first ad when it told me my account had broken the community standards and needs to be reviewed, sent a photo of my id that they asked for. tried to log back in 2 days later and its permanently disabled. what can I do? many others in my real estate agency have Facebook account business pages and I followed they same templates they did.
So... what do I do if FB doesn't have a person reply to my filled out help request but an AI answers me instead and closes the ticket? No chance...
You do not have access to your publishing privileges
We temporarily limit actions people can take on Pages they manage when their Pages violate our policies. Learn More
how can i resolve the issue?
can anyone help?
Thank You.
xoxo
mine just says it can't be reviewed :(
Thank you for sharing this video
guiding some ideas what to do.
I don't know why ads was disabled
not aware of the violations
Thank you again it helps me keep safe and God Bless
What if your Facebook and Marketplace is shut down all at the same time
My ad acc got blocked because of a bug with a promotion. When I try to submit the appeal, it tells me that there's been a problem and I cannot send the appeal.
If been trying to find a way to contact anyone at Facebook. However, I can't find an email oder anything to get into contact. Any advise?
Love your videos!!
Do you have any advice on what to do if there are limits placed on a fb page? It's not disabled...but there are limits, and I'm not exactly sure what those limits are.
Finally the beat tutorial on this topic. So manny other videos were just bad. Thank you so much for this video
It's our pleasure -- thank you so much for the feedback! -Megan🤓
BOND knows her stuff!! :) Thanks so much for the feedback.
-Megan🤓
Hi Amanda, please help. I just started a website where I sell specific merchandise. I had someone else create the website and the Facebook ads. After launching the ads, Facebook disabled my ads account after two to three hours of running the ads. When I appealed, I left the comment section blank. After 3 days, I got an unpleasant email from Facebook stating that my Facebook will remain disabled, and my case was closed. I reappealed. This time I did fill out the comment section stating that I disagreed and if I have violated any Facebook policy, please point them out and point out the content where I violated as well. I thanked them for their time. I honestly do not know what the issues were. I hope they will reconsider. If I don't succeed, can I just create another ad account for the same domain name?
Could you please do an updated version of this. Most of the methods aren't really helpful anymore. My account is still disabled, and I can't fix it.
Good to know! We will certainly work on it. It has been a bit challenging to get people in the studio to film these days (with travel and safety restrictions). In the meantime, this video might have some helpful overlap 🤞 ua-cam.com/video/4eJf7i9kCH8/v-deo.html -Mitch
Having battled facebook over the years this informations is golden.Having an account back up quickly means a lot less business lost. This is the best most thorough explanation and presentation on how to do this properly i've ever seen. Great content! A+ 👌
Wow! Thank you so much, Boris! Thanks for watching and for leaving a note of encouragement. -Mitch
@Amanda Bond Only a long term play - having spent a good amount on the accounts and getting a rep. This way if the account goes down the rep will get on the matter as well and escalate the issue. Otherwise all the things you listed are 100% on the money!
@@SocialMediaExaminer Welcome!
Boris Berjan Hey Boris, May I ask how I get a Facebook rep
thanks for the video!
My problem is different: my personal profile was disabled (I don't know why), and the biggest issue for me is that I don't have anymore access to the connected Page, which is still online (not disabled) and from which facebook is still taking out money to run the ad...............with no possibility for me to control it!! I cant pause the ad and they're "taking" out my money.
Any suggestions?
Anyone's got the same problem?
Thanks to those who can help.
There seems to be a step missing here. You start talking about a "new account manager" and adding a new credit card, but no mention of why you'd create a new ad account manager or how.
Hey Alexandra- if your account is disabled and Facebook IS NOT going to reinstate access it means you can’t run ads. So if you want to continue running ads you need to create a new ad manager. You can do this in your Business Manager- create new ad account when asked for payment use a different credit card than the one connected to the restricted account.
If you don’t plan to runs ads then you don’t have to do anything. But if you want to you’d need another ad account.
Thx for the great video though
Hi mam, my account face the problem "reviewing your information may take longer than usual” can you solve this problem? To help me. Thank you
So good! Thanks Bond! Will definitely be pointing people in this videos direction.
Thanks for watching, Adam! -Mitch
@Amanda Bond :) Thanks my friend - so excited to see more videos coming from you!
@@SocialMediaExaminer Absolutely, thanks Mitch!
@Amanda Bond :) Awesome! Yes it's a great community!
Facebook showed me an ad and said that I violated their policy by that ad. But still, I didn't run any ad. I have no idea who ran that ad. Now Ad account disabled. Do you have any solution??
I was disabled and no matter what i did i couldn’t get accepted back. I’ve tried making a new account under a VPN new name new email new number and i get insta disabled the second i make the account asking for my photo ID. I feel like i’m getting bullied
I know it's frustrating, and you are not alone! All you can do is keep at it with Facebook.
facebook.com/business/help
facebook.com/help/
-Megan🤓
I was getting frustated with this... finally tried searching here and got your video. I launched the ad manager on pc and re selected my payment method and bingo its FIXED. Thanks Much
So glad to hear it! -Jen
BOOM! That's what I like to hear. Great job, Sushant.
Bhai, can you help me with this too? I am stuck somewhere and I feel like banging my head on a wall. This is really frustrating.
i've done this a few times with success when i could drop down on the list and select my account. Now my account is not listed in the dropdown, so when I try to send a message with my act.# included it says it cannot even send the response through facebook since it doesn't have a record of an account. What is the best course of action now that my account is not listed when replying to the deactivation notice? Thank you in advance!
Great video it really helped me
I was able to recover my banned business account recently.
As soon as the ads were tagged as violating fb policies, I turned it off. Then I made an appeal.
The next day, they banned my account.
I made an appeal again saying, I find it unfair they disabled my account whereas I turned off the ads as soon as they said it violated their rules.
Few days later, my access is back. Now I created another ads using the same business account :)
So, before you guys make an appeal, it is better to turn off the ads first. In case your argument seems wrong to them causing your account getting banned, you have a valid reason to say that their action is unfair.
Thanks so much for sharing that, Robinson! -Jen
I haven’t made ads but my account was shut down after I confirmed my email address
That's a great tip - thank you, Robinson!
-Megan🤓
Now, that is strange, Jasmine. Have you tried appealing?
Here's a video that might help.
ua-cam.com/video/Xtu8S0BWlZI/v-deo.html
Also, here's a link to the FB help page:
facebook.com/help/
-Megan🤓
-Megan🤓
@Laura you cannot edit any ads, once your account got banned.
Why it is showing you don't have an advertising account when I'm trying tk submit the form? Please help anybody
I am getting the same problem, were you able to resolve this?
Oh my goodness, I have totally had this happen to me, thank you!
Thanks for watching, Jessica! Yeah... you are not alone. Love the videos BTW 🤙. -Mitch
How long did the appeal process take?
it really depends what type of service/ad your are promoting. i run ads for a personal development coaching program. they say mlm is not allowed and get my accounts disabled. while it is affiliate marketing it is not mlm. even with more low profile landing pages they still disable my ad accounts. if you're watching this video and thinking about fb ads. have patience and tons of family members to create new business managers to continue running ads.
We've had a personal development client get flagged as an MLM and get their account back up and running.
Give this post a read so you can figure out why you're getting marked as spam: www.socialmediaexaminer.com/5-reasons-facebook-ads-manager-account-could-get-shut-down/
You mentioned to create another ad account in the scenario where they deny your appeal. How exactly do you create another ad account?
Your best bet is finding it in Business Manager. Watch this video from Dennis Yu to see if it's helpful: ua-cam.com/video/Xtu8S0BWlZI/v-deo.html
@@theadstrategist how about when my Ad account status is disabled?
glad i came across this video and did the chat with fb business support. Sadly our account is disabled indefinitely. so sad, they even called to explain what really happened. i guess we just had to make a new business account.
Do you know how to get a group, that has been disabled, back up and running?
It's ridiculous. They've really tightened the rules due to the pandemic and political environment. So many business owners are locked out of this market during the busiest quarter of the year when online sales are at an all time high! What is the percentage for a chance at a resolution? Probably less than 10% 🤬
thanks a lot, I am chatting with Facebook NOW
honestly, has anyone ever read a company's privacy policy? unrealistic expectation.
What happen to money that i input into the ad account? Its still deducted from my bank account. Will fb refund it?
I cannot retrieve my account back. So, I am forced to delete my add account. Now, I cannot delete the add account because I get the message "Your ads account has recently been flagged because of unusual activity. For security reasons, any ads you're running will be paused until you can confirm your account information by contacting Facebook." Frustrating is an understatement. I'd use maddening.
*deactivate not delete
This was the same issue I had and so far I was only able to get my first account recovered through some freelance company Cyberconsults.org and my second one is still pending at the moment
I have the same question 1 is my pet store idk why and the 1rst 1 idk as soon as I create it for my instrument store it got disable idk why
did exacty what you said. when click send it still says no advertising account found when i clearly have one and cant make ads
Hey stuttering matt -- The best advice we can give if the videos we've provided don't have the solutions to help you is to reach out to Facebook directly.
facebook.com/help/
facebook.com/business/help
-Megan🤓
Try entering your account ID in the comment field. Or appeal using one of the other methods like the appeal button within your account or the email they sent stating you were disabled.
Amanda Bond • The Ad Strategist won’t send no matter what so I tried contact billing or other area and tell them the problem and tell them to forward it to that department. All bad service. Zero is will help and just close case.
Great video. Have you any tips on a blocked personal account on advertising? I'm freelancer in Facebook Ads, but my account is blocked for advertising. Two months now, and still no feedback. So I was wondering what your angle on this is? Creating a new Facebook account (while this is not allowed by Facebook)?
You cannot advertise from a personal account. The only way you will get a business manager account through which you can advertise is to create a business page. Best of luck! -Megan🤓
If your personal account has been blocked, unfortunately you're on the banned advertiser list and will not be reinstated. I'd look to other platforms as a source of traffic and seriously reflect on your behaviours and marketing style to see why you got put on the banned list in the first place.
This is so helpful! I have never been shut down but I do know people who have so I will share this with them. I am having a problem finding my pixel I used it in an old website and now I have a new one and can not find where my pixel is hiding? Any thoughts?
Hi, Chris! Did that other video help? I hope you were able to resolve this :) -Mitch
@@SocialMediaExaminer Yes, the other video on the pixel helped a lot! Thank you so much 💜💚🧡
@@ChrisShouse01 Great! Glad to hear that! -Mitch
What if the review team tells me to consider it as a final decision? I don't think it's possible to create a new ad account while one is banned.
We have heard of people having issues by creating multiple accounts. The only way really is to keep at it with Facebook directly, unfortunately. You aren't alone and we are helpless over here! I know they are behind because of Covid, so maybe wait a bit and try again.
Best of luck,
-Megan🤓
I keep on telling them to give me another chance, they told me they will re instate it, however its still not working
i tried going to a review and was asked to upload a copy of an identification document - seriously? no thank you Facebook, i don't feel safe to upload a document like passport on your platform where data security is a joke!
Thank you! This is very helpful! I do have a question. I am trying to submit an appeal and in the "Select AD Account" section my ad account isn't showing. The form will not let me submit the appeal without selecting an account. If I create a new ad account within the business manager will it still have my original data? I do not have the AD Account number. I searched in the URL and the account number was not there only the business ID number.
any solutions to this? my ad account doesn’t show in ad manager or anywhere
What I hate about FB is that they do everything automatically. They disabled my ad account just because I added the word "gun" (yes I was advertising Massage Gun"). No matter how smart their algorithms is. They still made tons of mistakes blocking our accounts. Your video is helpful btw.
Thank you, dpweb! We appreciate the feedback. -Megan🤓
Imagine being Facebook and having to sort through millions of pieces of data each day? Of course there's well intentioned humans, like yourself, trying to help people... AND there's also a ton of spammers. They're really trying to protect our user experience so that we stay on the platform (which allows their revenue to go up 'cause there's more ad inventory).
It sucks... but when you put it the way I described above, it's easier to not take it personally.
This happened to me before couple of days. I watched your video last night and appealed, I got my account activated within few hours. Huge Thanks sister for your great advice. ♥️😊
That's awesome!! Congrats. -Megan🤓
Social Media Examiner Thank you 😊
You are so welcome, yoosuf! -Megan🤓
They told me my ad acct was reinstated but its still not working
How did you get your account back ?
I have this >warning Account Confirmation Required
We noticed some unusual activity on your ad account, so we paused your ads in order to protect it. Confirm your account to continue. then I see this>Disabled Payments & Ads Manager< I don't know what to do from here can someone help please?
I have appealed 48 hours ago but no response yet please help me
So my campaign was running smoothly and all of a sudden every day for a few weeks now FB is disabling my ad account every day for spending limits. They are telling me that any day it will be lifted , but it just keeps disabling every day. Since this has started my conversions have dropped off considerably. Is it possible that the disabling and reenableing every day is effecting the algorithm and hurting my campaign?
If i input my ads account number then get message of "Can not request appeal for this ad account because it is connected to a user who was blocked from advertising. That user should contact Facebook through Business Manager or Ads Manager." How can i fix this?
It's the same for me, it's a nightmare because they have 0 support for small businesses
I am using my ad account with my personal id from 8 years. Now my account has been disabled from last4 months , submitted multiple appeals but all in vain .. i don't remember my add account id as well..Plshelp me how can I recover account its my personal account. ;(
I can't even go to my ad account anymore. It says that my account is disabled and I can't enter. I really don't know what to do. Please help! I 've done ID security but still no help, it says they can't recheck the problem. I really don't know what went wrong and can't find any chat or mail to find an answer.
Hey Aliciaatje-
I'm so sorry, but unfortunately, there isn't anything we (I) can do to help. Facebook is the only resource to help, and I know that's really frustrating. We are asked for this help regularly by folks who are in your same spot. The only advice I can provide is to keep at it.
Best of luck.
facebook.com/business/help
facebook.com/help/
-Megan🤓
Did you find a way to resolve your issue? I created a business account 2-3 days ago, today I tried logging back in to complete the business account and it said, “you’re business account has been disabled, it has been reviewed this decision and it cannot be reversed. “ Beyond confusing bc I’ve yet to run an ad on Facebook and haven’t even finished the business page profile. I’m so confused.
Why's it so hard to reach out to fb smh😡
This video saved my account! And they activated my campaign that disabled my ads manager. Thanks for the help! ♥
So glad to hear it, Sean! -Jen
This is amazing!!! What a great testimony. Thanks for coming back and celebrating with us, Sean.
How long did that took? Mine just got blocked and i have just sent an appeal
It seems response times are super varied! We wish you the best of luck. -Megan🤓
My Facebook ad account has been deactivated, without any warning? I’ve never even had an ad on this account rejected. This notification appeared shortly after I posted a boosted ad, but six hours later I received a notification that this advert had been approved and is now running. But when I go in to my ads account the status at the top is still telling me the account is disabled? I’ve appealed, and currently waiting for a response.
Best of luck on your appeal! I'm sure you'll get it sorted out.
-Megan🤓
Give this post a read to see if you can figure out more on what's happening: www.socialmediaexaminer.com/5-reasons-facebook-ads-manager-account-could-get-shut-down/
my fb was security checked, what to do cause fb says theres link selected to my profile but when i tap 'unselect link" nothing happens as well as "skip". what to do?? can someone help : ((
Very helpful !!!
Yeah
Hello I
need some help please.
Hello Guy-Try-
I'm so sorry, but if the video didn't help, reaching out to Facebook directly is really the only way to get help. We don't have the ability to help 1-1 in that way.
facebook.com/business/help
facebook.com/help/
-Megan🤓
Thank you for your video PS love your intro and your editing! Very dynamic
Thanks so much! Our video team is awesome, no doubt.
-Megan🤓
@@SocialMediaExaminer yes they are :)
I cannot send message because I still got the same error
No Advertising Account
You don't have any advertising account which is required to submit this form. If you are currently logged out, please log in first.
could you help me
Same here
It's really difficult to judge, but it sounds like you need to create an ad account with a credit card number associated. Beyond that we suggest reaching out to Facebook directly for help if our videos and other media aren't of help to you. Here's a link to the FB ads center help:
facebook.com/business/help
-Megan🤓
Check the comment section. This one has been answered many times.
Still disabled! Guess I have to find a way around this ridiculousness. You would think a multi-billion dollar company would communicate a little more clearly and allow someone a second chance.
Such a bummer, Jose -- thinking positive thoughts for you to get it resolved. -Megan🤓
Just restricted my account for such a stupid thing, ruining people's livelihood without even considering there's a human on the other side...
So sad and dissapointing from such a big corporation.
I literally tried to run one promoted post, and got disabled, I have zero idea why this could’ve happened? Obviously this company is completely out of touch, and they work behind an iron curtain of non-transparency.
@@scottwallacejr same, any luck for you?
P.S. Most of the buttons and links in this youtube video are either no longer there, or are buggy and don't work (seem to direct to an older version of facebook)
@@shimmy1984 In the bottom left-hand corner of Ads Manager, there's a circled question mark icon. When you click the "?" icon, it launches the help centre pop-up on the right-hand side of the screen and there's a giant button with the Messenger symbol that says "Contact Support Team."
Thank you. Very helpful video. I contacted facebook team as advised in video and received email 2 hours later with instructions to fill more details in a form. The automated email says facebook should respond within one working day.
That's good news! Wishing you the best! -Jen
@@SocialMediaExaminer can you provide us the link for "still need help" ? cant seem to find mine
Mine is different situation, i can access my facebook business manager but, inside the ads account, the one that we can create Campaign | Ad Set and Ads. My Ads prompt a security blocked. So everytime i tried to review and publish i got an Error popping up. Report. Now waiting.
Yeah, sounds like a glitch. Try clicking the gear wheel in the top right hand corner of Ads Manager and do a hard RESET for your account. It doesn't do anything to your older saved campaigns, just make sure you don't have anything in Drafts or those will be gone after doing it.