Get ANY Customer You Want With This Strategy | Vlog #64
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- Опубліковано 4 бер 2019
- CNC Machining - Titan explains exactly how to gain customers for your machining company. He also discusses the things that must be in place to serve and keep those customers.
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#cnc #machining #kennametal - Розваги
Dear TITANS CNC Manager
The manner you are speaking English is so attractive.
Like an artist
Titan keeps on surprising me with the facets of who he is. Like the oil paintings. When I was in high school I wanted to drop out and be an artist. But during my final year when I was carrying out this plan, I started fixing an old motorcycle. I enjoyed it, so I wanted to go be a mechanic's apprentice. They told me no, so I decided I'd prove em wrong. Long story short I graduated as a gifted mechanical engineer. Someone up there always has a better plan for us
This man just exudes confidence, based on his skill.
The quality manager is fantastic. Always straight to the point and relevant!
I love all your videos but if I’m being honest, this has to be one of my top favorite vlog you’ve made so far. Not because you showed us your badass paintings and your awesome work shop again but because you and Travis speak on very important topics.
Thank you, I can’t wait for the next vlog !
- Jovanny from Chatsworth, California 🤙🏽
Great video sir, I work in the company which is totally works for USA's (oil & gas industry) and now I'm very excited to share the key point that you share to make customer happy with my colleagues.
I watch your videos and i learnt more than enough with each video.
Thank You Sir
!! Booom !!
Im 16 and dont know shit but am currently trying to get as much information as possible. Mostly through youtube videos, solidworks program, and titans of cnc espiacally has been very helpful. My father manufactures parts for old school volkswagens and porsches and I want to get his CNC machine going and start a CNC shop with him so that is why I am trying to learn these machines and get as much knowledge as possible.
Hey bro, same thing. Trying to scale my dad's workshop. 🙌
Wanna connect so that we can share some knowledge and make some progress?
His speaking is so reliable and this video is amazing I live in korea and i have worked in this machining for about one year the mind you mentioned are so useful thank you so much 👍
Well said Titan!! You absolutely have to take care of your customers. I've been sayin' that for 40 years. Oh, and those paintings, WOW!!
That QC department though - beautiful. There needs to be a vlog giving a tour of the quality division.
This is exactly what I have been starting to put together for this year for my customers and can't wait to hear what advice you have to give all of us. Especially that Quality Manual. Thank you.
You prolly dont give a damn but does anybody know of a method to get back into an Instagram account??
I was stupid lost my password. I would love any tips you can offer me.
My father died a month ago and left me his machine shop that we built. He was a genius and retrofitted many machines. He was also very invested in grinding and scraping. I’d love to share more about him. Bob bain. He loved your channel and you titan. He told me all the time I should pay attention and watch your videos. Now I am trying to fast track learn and take over and finish our shop. We have a mazak, matsuura, lots of machines etc. thank you for everything you do. It’s situations like mine where this matters so much!!!
Your respect towards your dad is inspiring Steven and I believe that's the only thing keeps you progressing everyday.
Well, we too have a workshop. Just me and my dad. I would love to have a chat with you and to learn how you are doing things at your shop. 🙌
Thanks to Titains for sharing loads of knowledge. 🚀
Titan - I can't say thank you enough for all your doing for all of us. I am 28 years military, retired 4 days ago, and now I am going to follow in your foot steps. I have to admit, it's scary but so exciting. I'm moving from NY to NC to get started. Thank you again for all your doing and keep'em coming!
It dawned on me last night, I said Titan thank you for all your doing for all of us. Then it hit me, he also has an entire team that helps. So to Titan and his entire team that helps people like me, thank you! After almost three decades in the military there is one thing that is very true, great accomplishments are not done alone!
Good luck Sean, good move, i hope you are doing well one year later. Best thing to do is to start on your own
@@costin72ignat things are good. Learning curve is HUGE. I have my first CMM coming in next week. :) Looking to do AS9100..
I've generally had a tough time watching your videos due to the "in your face" attitude permeating your message. However, I know your heart is in your work and this is something we share. You're a great person with great intent and this video is truly awesome. You hit the nail on the head here! Thank you Titan.
I am preparing myself to start a machining business, and believe it or not, one of the things I started doing was the quality manual, setting expectations for quality, tolerances, criteria for selecting vendors for raw materials, acceptable measuring devices brand and precision, how to calibrate them, frequency, etc. I participated in a couple of ISO9000 processes for machine shops, and felt in love with that process. I agree with you, even if you start small, you have to have a well defined and bulletproof process. I believe it is the best way to understand the weaknesses in your process, correct them, document them in order to avoid to make the same mistake again. I am waiting for the quality management video you talked about. Thank you for all the good things you share. Have a great week Titan.
Hey Robert, how's you business going no? I'm curious:)
You are 10000% correct. Everything is possible with tuff work, sacrifice and perfection. 💪💪💪 booom
AMAZING Notes to be had from this vlog...just amazing...It is much easier to start something off aiming for perfection than trying to make radical changes later...Keep up the good work TOCNC
That story about being a couple tenths off, with the engineers standing around the Table REALLY spoke to me. So often people try to cut costs in all the wrong places. I have gotten a reputation of making quality parts, But it is so easy to hold your micrometer different to gain that tenth. I have been there, you are talking about a part and wondering if the customer would accept it, You make a call, and the customer says they will, but you are so right! Put your best foot forward, what are you really losing by trying to save a bad part?
I am not a machinists but you inspire me. Thank you!
Fantastic set of recommendations. Not just for a machine shop, but for any business.
Great advice. I wish that the company that I worked for would have watched your videos we are now closing because of everything that you said they did none of it! Thanks Titan keep up the good work. Really enjoy the videos.
I'm really interested in videos related to the quality manual and more importantly the quality control area of the business. I'm looking to set up my own shop and know that quality control and the ability to provide the proper documentation and process to the customer is of the most importance. Attention to detail and precision work seems to be an obvious requirement in the trade. Love your videos. Keep them coming.
Mad respect for those drawing and painting skills.
Thanks 🙏
@@TITANSofCNC you're a modern day renaissance man fr
Protect the customer with the pilar of quality and delivery....
Interesting.
What strikes me as different about the industries I serve (mainly logging, sawmilling &AG) is there is a lot more emphasis on economy. Finishing every point & crevasse isn't wrong but we focus on a few critical dimension like bearing seats, tapers & treads & the rest is left rough, often a mill finish & when ever possible designing a machine where the vast majority of say shaft lengths have no effective tolerances which really speeds up working & reduces cost.
It isn't wrong or lower quality, just different & a different economy.
Exceeding exceptions is important.
Keep up the business videos. To me that is the hardest part of owning a machine shop.
Much respect Titan. I'm a hobbyist trying to better myself and found your channel.
Bro i just signed up for the academy and its amazing its still freaked out its free. Thank you titan
Standing in the shadow of giants. Boss level. This field is hard and challenging and can be overwhelming. Thanks for lifting me back up to get back into the ring, everyday.
In my opinion, quality time (coffee room/watercooler) is equally important to the quality division; if you and your employees are relaxed and can keep the mentality positive then good ideas will come, not to mention that people will work harder if they're having fun doing it..
I like your videos guys, keep it up! It amazes me still how you guys believe in your own strength and publish all this for free instead of keeping all information to yourselves (not just on this topic, but on the actual machining too), thanks!
Exactly talent is the key 🔑
Keep up the good work
You are truely a multi talented guy. When you were highlighting features of your paintings ( incredible by the way ) , you were not bragging, you were showing the details of the image. In showing those details to customers, they couldn't help but make the connection of if this guy is this detail oriented on a subjective piece of art, he most likely will apply that attention to detail when machining close tolerance dimensions called out on blue prints. Another great video.
Totally agree with you, Keith.
I just wish I could develop a fraction of what Titan has developed over the years?
We started our shop about 30yrs ago. My father had his own machine shop at NIH where many post docs would go to get their degrees and start their own labs. My dad's boss would often have him help them get started by making parts for them to do their research. Until one day there was so much work to do on the side that he coudn't keep up with it and work too. So our company was born At the time we had an immediate clientele of several hundred all over the world. this number grew rapidly just from word of mouth. soon we had a couple thousand customers and business was booming. As the years have passed our clientele first went up on a yearly basis all the way through the 90s. After that our customer base started to become smaller because of budget cuts in medical research. We have always been a company who put the customer first and always will. My family was brought up to be perfectionists or else. I grew up in a shop standing on a step stool I made my first set of interlocking building blocks. I coudn't have been more than 4 at the time. Anyway the last 2yrs have been the worst years yet. NIH budget is being cut even more and I don't know how much longer we are going to be here if we don't get some work in here soon. I have tried to tell my brothers and parents over and over again that this niche wasn't going to keep us going forever well it looks like that time is here. but I still can't get them to take on or even look at other ideas. how do I get their blinders off of them so they can see the light.
Some solid advice there, and why the small things matter.
Without a doubt “NO Compromise!”
Mahalo for the encouragement and motivation !
Looking forward to hearing what you guys have to say about GD&T.
Thank you Titan I’m on my way to your next vlog and I can’t wait.
One thing I see and hear in your videos . VISION Without it you are lost.
John
Titan, how about that video on how to make the Quality Manual?
Would love to see what you recommend and how to get started. thanks , love everything that you do and your energy! A true inspiration!
Learned a lot and applied thanks booom
Mate, those paintings are awesome!!
Do you do any prototype for customers? I live in Western Pennsylvania, which is to be the tool and die capital of the world. Now not so much most small towns are struggling and closing up shop on Manufacturing. Would love to change that story.
the intro is so awesome
You are really inspiring..thanks
As a lure maker for the fishing world I agree with all the topics! I love putting quality products in my customers tackle boxes because if my product works and last they gonna tell everyone they know who made it! I'm also a mill machinist in Louisiana and I am a causious machinist to make sure my work comes out right. I hate seeing machinist who have that "idc" mindset. Drives me crazy!
TITANSofCNC thumbs up #667. Good vibes👍🏻
I am very good at coming up with ideas for parts, were i use to work i changed alot in my area , i taught myself the programming and made 20 min programs to 8 min programs, and getting better finishes , and redesigning process of parts and it would get more parts being run in one cycle
Thank you Titan. I'm becoming a better machinist after watching your videos. God bless you.
Me too i am becoming a better machinist but mostly on manual machines , as you know here in Africa companies and technology is still low. I wish to work with great cnc machinist like titans.
if you look at my machining videos on youtube under my name for search you would see creativity and innovation ideas in me but space is less.
I took the plunge last June and bought a 5 axis lathe with dual spindle. Swiss army knife of machining in my area but.... Post processor. I did not realize how difficult creating it would be. Ensure when you source your machine and software you have reliable posted G-code for the machine you select. This may require paying for an expert to help you with the program or selecting a different software that you know already has it nailed down.
A lot of wisdom and experience was spoken in this video. When you get nonconforming parts, never try to hide them, your customer needs to know from you, not find them in there incoming inspection. Everything will be ok, follow your quality process, call the customer, get the parts in bond (bondroom), explain how it happened and what your company will do better in the future. Keep your chin up, everyone makes scrap, hopefully not often. A explanation on the different between QA and QC would be nice.
Great inspiration TITAN 😊👍
Can't wait for the quality manual videos!
Love the comment! I started my career as a tool and die apprentice and also did cnc work to build components of plastic injection molds which have no tolerance it's perfect or it's getting remade! After the crash in 2008 and 2009 took that from me I got a job as a quality technician and worked my way up and now I'm a quality engineer! I have a passion for quality and still love machining. I even bought my own desktop CNC for at home as a hobbyist to combine my passion of manufacturing, Machining, and building and flying RC model airplanes!
I can't wait to add the quality manual to my speed and feed notebook
And the same attitude applies to all businesses.
Titan for president 2024!
Perfect video.
Gorgeous painting.
There's a time I remember Titan grabbing a Titanium contract and to have never cut Titanium before.
Let me know if I'm mistaken. Hustle Hard!
Ive been machining for years but I've never seen the passion you have.
Whats up Titan, Question for future video: How do you guys accurately set up multiple vises in the machine when your doing 20 parts at once, how do you index them both on the machine and in your CAM software (Fusion360)? Is there a trick for getting everything lined up / spaced perfectly? Also I saw your video on the fixture strip technique, you mentioned using a tombstone to manufacture 100's of thousand of parts, that technique would be cool to see how you set it up in CAM. Thanks! Jeff
Haas has a video on multiple vise set up
Have you made the video on making a quality manual yet? Thank you for everything.
Titan
Somewhat new to your channel you may have a video that covers this. However can you show your process from after you get a job the life story of a typical part? Meaning from when it comes in as raw stock till when it leaves on a pallet. Showing the documentation and paper work process and how you have your jobs lined up in your shop.
Hope that makes sense
Thanks
Preston
Everything you just said is what my company i work for started off with in their mind set. It isnt now. They are so big now, me as a tooling worker cant see them eye to eye. The workplace has become separate every department is its own mind. Trying to head in the same direction. But communication and community between us is so far apart now. I dont feel valuable here. Unlike your place, at your place when you explained how you almost lost it all and barely come out of it by changing your mindset and remembering that you gotte keep going for your family in vlog 21. Its where i wanna be, to be able to help my family and in extension helping yours and so on and so on.
Hey man, you got an interesting story. Wanna connect? I own a EDM workshop and I'm trying to scale it.
One place i worked had a slogan. Quality, Cost, Delivery - Quality 1st among equals.
Excellent! 6 out of the 7 points you made were all mindsets!
Quality is everything. Where I work we don’t have a good quality system in place. No CMM and a sub standard inspector. So many times potential customers have said “the quote is good and we like what you do but your quality is not up to standard” It’s so frustrating.
Do a part-time course during the nights, on ISO9001. Or something relevant/similar in your country?
When you start the documentation process, you are focussing on detail, and it consciously forces you to think about every aspect of the process over and over again.
With time - the quality level will be achieved.
I have 30 years of experience in machining programming and setup CNC milling machine. I ran milling departments for last 20 years. I specialize in programming burr less areo space parts and design fixtures for production of high speed precision parts. I graduated with high honors and first place in machine technology. I got to start apprenticeship in tool making a year early. Went to CNC machines from tool making. I always worked in job shop machine shops. I was wondering what range of pay would you start me at. I also know g code programming and cad cam.
treat all your customers and potential customers the same, with respect. If a guy comes in with a part that is too small a job, or too big to tackle, try and point him in the right direction. He'll remember, and will most likely come back, or recommend you to others with work that you can do. Remember that first impressions count. Don't charge cheap, you'll lose respect for what you do.
BOOM TITAN, bad ass
I didn't think i was going to like this channel. I was wrong 😜Another great discussion keep it up.
I'm curious what of sample plan do you have at Titans of CNC.
Also, do you deal with DCMA?
Lastly, was this video done on break? The QA lab is empty. How many QA employees work in that area? We have 5 in ours but the Manager works in a separate office as well as the supervisor, usually, but I'm stuck in the lab because we are looking for a lead since that was my old position.
BOOM brother!!!
When will put out the instructions on how to complete a quality manual i am interested in learning on how to put together a quality manual that will be accepted for aerospace and aircraft work.
You need confidence and balls to sell yourself and your business. You need integrity, drive and commitment to guarantee your word is worth something and promises will be carried out. Lastly you need to know what your limitations are not get greedy, if you can't get it done, once you make that commitment even if you are just going to be break even GET it done.
Titan you talked about emergency jobs. Actually there's a huge opportunity there but also a risk to manage: "quoting the emergency". How do you do it considering all the variables like operator over hour cost.. etc. Very easily one can quote wrong and become expensive or cheap, I mean the factor URGENT FOR NOW, what number is?
Hello Titan CNC machine shop.
I would like to know about your company and also applications you work for in CNC machine components
Are you still considering making a video about how to write a quality manual?
Did you make parts for the Dragon spacecraft? Thats epic.
Make sure that you can inspect the defined requirements.
How to go about when you’re starting out and just want to get work for Deburr?
Did you guys ever make a quality manual video?
Foundation step 1, right equipment for task, your help bad employees or not trained, step 2 good salesman who knows the trade and employees best sales man I had was my manager who stepped down excellent people skills but a tough job step 3 don't out out grow your shoes too much promise step 4 ensure what you make works if they design it and it fails your ideas upgrade and renegotiate
about GD&T... can you just film a segment looking over the shoulder of your inspector doing his job and just talking out loud what he's looking for? I don't want so much teaching and explaining but rather the thought process of actually inspecting.
How is it possible to make perfect parts and also be the cheapest ? I have a fabrication company and struggle with job times always taking longer than I expected but the quality is always good.
No matter at what part of the process you detect a fault: Never hesitate to mark and discard the part, if you cannot repair it.
Never ever allow a defective part to get back into the production process.
If you use parts for tolerance adjustment: Mark them clearly and keep them apart from the parts to be delivered.
To be 100% frank with you I get very discouraged when I watch your videos because you’re such a tough spiritual guy with incredible leader ship skills Who I could not dream of competing with.
I just started my youtube channel! My father and I specialize in microwave and millimeter-wave engineering. I'm dealing with +/- .0002" tolerance. I thought making a channel would be great to talk about and explain my work and experience.
Titan,
Okay we are a startup around a year open but limited due to machines
But it's hard to get finance for a new or even a used machine do you have any suggestions on who I should talk to ......any help would be great
Thanks
John
Business workong capital loan. Start with a small machine like a vf2. Work your way up.
Believe it or not some of us are just beginners some of us are the ones who want to grow and learn and get into this business you know like me I'm 52 years old and I've been doing the same business for 30 some years and I want to get into fabrication work now you know I'm going to get in the CNC work and I understand I'm going to have to go in slow and I might have to start but I realize and know something from my experience with every business I've ever worked and I've always worked for myself is that I had to start small I had to learn the little things and to me the little things was always the biggest part of it it's the little things that make the job most people look at things and they just talk about the big part you know but it's those little techniques those little extras in my experience anyway that always made me A Cut Above and and then of course I was always about learning it didn't matter who it was if it was something I can learn from somebody else whether they've been doing as long as I have or what they have it if they just happen to come across something that looked good it worked out better save time and it made the job better than I didn't incorporated into our work the one thing is the spirit the mind the heart the drive to learn and to understand what I don't know and even if I do know something that there might be something about it I can do better that somebody else has figured out of course when you're not a millionaire you can't drop a hundred and a couple hundred thousand dollars on machines you having to start small but my whole life has been starting small so I don't have a problem with starting small cuz I'm going to work hard and I'm all get that machine and I'm going to pay it off as fast as I can and and I'm going to grow as fast as I can and learn as much as I can to the point then sometimes I might be overloading myself and having to go through it again but I also know the more I do it and the more I practice it the better I'm going to get at it so I know that you're talking to a lot of people that have probably been in this business for a long time but there's a lot of us out here too I just want to let you know that are wanting to get into this business that really might not know how to get to work and we got a lot to learn but we're willing to learn it and we're willing to work for it it's no different than your start and your story that you started with were a lot of us are willing to ride or die to make this happen and pay the prices that we have to pay most of the time with our own blood sweat to make it happen so just remember there's some of us out here that are watching these videos absorbing everything we can think of or that you can put out you and anybody else that we can learn any age that we can take to get into this business to to grow to find quickest ways that we can because like I said 52 years old I ain't got 30 years to put into this and everything I've got to learn and and the one thing I do know as an artist which I understand that everything you do is a certain amount of art to it there's some people that just have an artist type of mentality and everything they do is is artwork and they can be 20 other people in the same business that don't have that artist touch to it that's what makes artists. And most people think about artists is painting the picture or something like that and that is artwork but I think there's an art to everything you do everything you do is got some type of art to it which is the talent which is something that a person possesses to put that extra growth stroke in it you know to put that extra color in it when it comes to fabricating working everything so I appreciate the work man I appreciate you giving us this stuff and I'm here to learn and don't forget about us little guys that are starting down their small sheds that are looking to move to our next building and then from that building to another building and continuing to grow with the times God bless in Jesus name
Yes I agree with all of those aspects of making parts. But what if Im a machinist and I take care about quality of my production but my boss is letting pass the parts without best quality and sometimes „cuts my wings” saying that Im putting too many heart and work for pieaces explaining this with low price for a part. How can I change that attitude?
start your own shop and be the better quality alternative to what your boss is offering.
1. TALENT: exceed tolerances, fulfill promise but dont over promise, exceed expectation
2. OBSESSION FOR PERFECTION:
3. GREAT ATTITUDE: be likable
4. PROGRAMS AND PROCESSES ARE DIALED: documentation, in process inspection, final inspection
5. OBSESSION FOR QUALITY: meet print, one ten thousandth off does not ship
6. HEART AND VISION FOR YOUR CUSTOMER: understand their vision, save them money, step up for your customer
7. BE A SERVANT: be humble, work for your customer, own your success and your failures
//////////////////// A FOUNDATION OF QUALITY /////////////////////////////////////////
Quality would depend heavily on number 4? How did you prioritize the acquisition of inspection tools? Which ones first? I have remnants from an old machine shop, a contour scan microscope, and nothing in between. What inspection tools are a must have? If you have one super inspection tool, which lesser tools can you omit? As you can guess, I rely heavily on the contour scan microscope.
Do your customers pay a higher price for tighter tolerances or does everyone benefit from the one ten thousandth rule?
@Abitamim Bharmal Titan makes one sensational comment in his video, and I am left wondering how he does it. I believe him, but now I am isolated because I can't hold 0.0001" tolerance on much of anything even with CNC machines designed for the task. Imagine someone saying, "I want a 1 inch hole with a tolerance of +/- 0.0001". The first question I would have is "At what temperature? 20C?" followed by "Where am I going to find inspection tools that accurately measure better than 0.00005?" I guess I don't understand the industry. I have a handbook on dimensioning and tolerancing to read.
I think you guys misunderstood what he was saying. He wasn't referring to the tolerance itself being +/-.0001, he was referring to the stated tolerance on the print being out by .0001. Very few shops can maintain +/-.0001 tolerance over a full production run. And my assumption would be if any stated dimension on the print was out by .0001, the part would not pass QC, and therefore not ship.
@Abitamim Bharmal my thoughts exactly. As a machine shop owner, most of the tolerances that I would work to are .
.010 Measure with vernieers
.004 acasionaly the tolerance can be a tight as
.0002 . Never had any tighter tolerance than that .
All the work my business does , I have to compete with other vendors.
Price seems to be first , then quality & delivery.
You can spend to long trying to get surface finishes or sizes more accurate than the customer requires.
Correct.
If it is out by the smallest margin... you cannot ship and or compromise your quality and workmanship
@@Dumascain Ah! OK. So 1 inch +/- .001 can be between 0.999 and 1.001, but not 1.0011 Interesting story, student designs part. He sends part to company for quotation. Company writes back price with tolerance of +/- 0.05 mm. Some of the part dimensions were 0.05 mm. Doesn't that mean that that particular feature could "disappear" entirely and still be within the quoted specification? Yes, it is weird that the print did not have included tolerances. I just thought it was odd.
I be dang if that wasn't Mr. Lie-Nielsen holding a jointer plane body!
With all that talk and then customer wants it cheap cost. Can't build a nice machine shop without good pay.
The other day i raised my cost .15 for 500 parts and customer said he would send it out to another shop for quote. After 15 years doing jobs under priced, this is what i hear. I felt like there is no loyalty.
Please give me an idea of what you would do. Im thinking if this customer is not loyal i should let their work end.
I've been building my own products for 10 years now and might just do it only because that's what makes me happy. So many nice comments about my design and quality. Those words from my buyers keep me going, but with this one local customer i build their machined parts, it always seems low pay.
Sorry such a long story but thats the short version.
I enjoy all your videos and hope things go well in texas at the new location. Smart move !!!!
TITAN,
in regards to your "make sure you can actually do the work and deliver" quote.....
but didnt you accept a job back in the day in machining titanium when you had never done it before.??
Good memory... but I understood the hours I was willing to put in, understood that every material had a perfect tool and had absolute confidence.
Titan should make a downloadable quality manual template.
👌
I am adding a BOOM button onto my machine.
Where can I buy that Carmen Electra print?
Ha:-) Just painted one ☝️
From a German point of view, you need a good vocational training (3,5 years with the certificate "CNC-Zerspanungsmechaniker") and some personnel with an adequate education for their jobs.
Nah just got to know what you doing, is not rocket science 😂
You sad it all correct! But can anybody tell me how to even start having your own shop etc.??? You need like 100.000 $ just for start. Do you find potential work first, or get machine first, plus software and postprocessor cost (since you don't want program that 2 h and then run that program in only 5 min)? How people start that?
Watch my Vlogs... they show you the way