Very few work contracts have this exact wording, especially if you work in front line services. Most employment contracts (nowadays at least) have some clause written into them around remaining flexible with start and finish times and most also have some clause in them, around completing extra or additional overtime, as the management sees fit (often unpaid). I cannot see a contract being issued for a call center worker, where the start and end times is exactly between 9 to 5. Why? Because I have worked in a call center environment. Finally, there is nothing wrong with asking an employee to come in ten to fifteen minutes early, to set up their worksite so come whenever (9am?) they are ready to login and start taking calls (or do whatever they need to do) Within community services environments, (e.g. nursing, social work, respite, aged care, hospitals etc.) you have to come in a little early to do handover. I have little respect for employees who quibble over 10 or 15 additional minutes (and no I am NOT an EMPLOYER) seriously, so you want to be paid an additional $7.00. Well great. Every time, you get up and sneak out for a cigarette (Smokers in the workplace, biggest time wasters of all) you wander aimlessly up and down the hallway, having your tenth cup of chai, latte, the 15 minutes it took you to get from the photocopier back to your desk.......well that is time, I would be taking off you, if I were the person, who co-signed your time sheet authorizations each week, fortnight or month. I would also be performance managing an employee like Veronica, out the door. There is nothing wrong with protecting yourself. (Trust me, I have worked for some awful employers) but there is a fine line between self-protection and openly passive-aggressive behavior and complete and utter unwarranted lack of trust. If someone took down every word I was saying, I would be exiting them so fast out of their job-role, they wouldn't have time to compile any emails. We are ALL expendable, (me) and Veronica included. Remember, if you leave a mess with one employer, it will often follow you to the next employer and the next employer...........until everybody in the industry knows of your chaotic behaviors and then nobody will be employing you.
That is the worst. like so am I not a team player during 9-5 hours? Why do we need to be team players during our time that you are not paying us. Only reason they should be contacting me after hours is if something happened with the building.
If ya'all want us to be available after hours, we must insist on payment. We do not work for free, we only do that at the animal shelter. Since we have no homeless animals on staff, I see no reason I need to be available after business hours. THANK YOU BYE!!!!!
I once had an interview and the interviewer kept rambling on what I could do for the business, how important I'd be for the business, what an asset I would be to the business, how wonderful I would fit in in the business. After 30 minutes he asked me if I had any questions. I told him how he convinced me that I would be important for the business. Seeing my importance, I was sure he could exactly tell me what the company could do for me. What would my salary be, how many vacation days I'd get, what bonuses I would get, etc etc. Suddenly the interview was terminated and I was out the door within 3 minutes flat.
@@adamrussell658 Yes, because in the USA working for a company means that you give up your life and your privacy for next to nothing. Give 100% commitment to the job, except 0% loyalty from your employer.
The solution is simple: Give her “on-call” status, which means you would need to pay her more, but definitely not 5 to midnight, hourly. The new salary can be negotiated in the amended contract. Also, get the woman a cell phone.
@@pranaypallavtripathi2460Basically you are paid when they call you for work at odd hours outside of business hours. You get paid more for being available and you are on the clock the moment you pick up the phone and start working, and you are off the clock when you don’t get a call.
Yeah, this has been the only one of these skits where I thought the employee was being unreasonable. Getting paid an extra 7 hours daily for on-call work is insane. Makes me think the only reason the employee suggested it was to shut down the idea of being on-call entirely.
Here in the UK, it’s illegal for drivers to drive and use mobile phones, my employer made us sign an agreement stating that we would not use mobile phones whilst driving. The next thing I get is a call from the transport office, which I ignored. When I got back to the depot they asked me why had I not taken the call from them. I replied that seeing that all drivers were made to sign that we wouldn’t use our mobile phones whilst driving. The manager said that I should pull over to call them back. I said that as the phone is my personal phone for my personal use. I will not be using it for company purposes
If they describe the company as a 'family', RUN. Run far, run fast, run NOW. You're only 'family' if they want something from you; the rest of the time, you're just another asset with an assigned benefit/cost ratio. And if you knuckle under to the implied threats that managers make, then you're setting yourself up for serial abuse.
Literally this exact thing happened to me last week. Reprimanded by the supervisor and my boss as to why I didn't respond after my shift had ended. Was told that Zoom said I hadn't logged off yet. It's correct that I was still online (as a courtesy, while I got to a stopping point on my work), but my shift was *over.*
Private childcare centres can be like this. They ask you to come to staff meetings once a month but don't pay you but you might get a sandwich or similar. The one hour turns into 1.5+ usually. They keep you on the floor with the kids all day and tell you not to do your observations etc while supervising then ask where your paperwork is. All while paying you by the hour and also expecting you to clean toilets. Then they wonder why they can't keep an early childhood teacher.
Unless a job calls for people to be available for contact outside their regular work hours (like me working in healthcare, I might be called to work an extra shift outside my regular line) and is stated clearly that that is the case, then a company should not expect its employees to be available for contact outside of regular working hours. Far too many companies these days think that their employees should be work ahead of everything else. Some people are fine with that, and more power to them, but an employer needs to respect their employees' need for time off and time with families and friends. No one is meant to be working all the time. Everyone needs time off.
I worked for a company that sent out an email to all staff, stating that they could no longer log into their shifts, using their own devices and if they did, this was now a breach of company communication protocol, and would result in instant dismissal. They could now only login using a company provided device. What the management forgot to understand here, is that there were numerous staff who were away from offices/fixed sites, (e.g in cars for example) or at a client's house where there was no company issued device. So within 12 hours, three quarters of the workforce, could no longer log in or out of their shifts. The person who sent this email was a total moron, who had no experience working in this particular industry, and whose previous job was a supervisor of check out staff, in a supermarket in a small country town.
Easy. Pay double time and a monthly per diem for their cell phone, for any time after work, that you need to contact the employee. Or, don’t contact them and have meetings first thing in the morning instead.
We got a company laptop which we did not, do not, need for our work in a lab where every balance and analytical instrument is connected to a network computer. Our manager said "You can take them home and check your e-mail." My reply was "We're hourly employees. Are you going to pay overtime?" End of that bullshit.
The original creator only creates the audio, specifically for animators to make videos like this. Pretty sure this animation was stolen from @Kein4463, who always gives credit to the original creator of the audio, @customerserviceacademy.
I went from a F500 defense employer of 46,000 employees doing over $1B annually to a small shop of 120 just breaking $10M. Part of my job was helping the "mom-and-pop" experienced team adapt to ITAR/AS9100 so we could take larger clients. After our first meeting where we learned about our "ITAR compliance certification" (they don't exist.. companies just audit you and tell you what mistakes you're making... and you're always making at least three.) and management's decision to make the receptionist's desk the *only* part of the plant outside the controlled-access area and ban cell phones everywhere in the plant; I had a little informal meeting with IT and my boss, letting them know that literally everything they'd said was counter to the SOP with my previous employer and common sense. Predictably they took none of my notes, and also predictably I no longer work there.
...This is about being a "team player." I'm going to start playing that card wherever I know someone is going to scam and hold out on me and I don't what to hear the whole song and dance. Everybody loves the team right...?
Yes!! My workplace will only call me at home if something is really important. Site closure due to snow, or maybe they're looking for people to volunteer to not come in since it's slow. If you want to be notified of extra hours/overtime, you can opt into additional messages. It's completely voluntary!
Every job I've worked where they used the phrase "team player", it was code for "You have no work-life balance and you have to do unpaid overtime whenever we tell you, with no notice."
Once upon a time, the company I worked for could force you to be on call during your 4 days off (circa late 70s to early 80s) and they paid you $10 per day. If you were called to work, you got paid the usual overtime. Someone took it to court and won. After 1984, we no longer had to be on call.
Okay i will be happy to start answering my phone after 5 pm and I will start the clock when I see anyone from the company calling . I will need to have that approved as overtime. My overtime even for five minutes of my time will be rounded up to an hour. And don't start with this whole be a team player bs. Being a tem player doesn't pay my bills, it doesn't put food in my mouth. The only one benefiting from my being an unpaid team player is the company. It takes time away from my personal life. Arw you going to compensate my with more days off if i agree to be an unpaid team player? No then see me at my desk if you wish to talk to me between 9-5. If you insist i MUST be on call 24/7 unpaid I will need that in writing so I can forward it to the labor board. Im sure they'd love to hear all about the mandatory after work hours work you wish us to do.
Would have loved the exact wording to get thrown back
"9-to-5 is in my contract, it was explained when I got hired, and *you* agreed to it"
Very few work contracts have this exact wording, especially if you work in front line services. Most employment contracts (nowadays at least) have some clause written into them around remaining flexible with start and finish times and most also have some clause in them, around completing extra or additional overtime, as the management sees fit (often unpaid). I cannot see a contract being issued for a call center worker, where the start and end times is exactly between 9 to 5. Why? Because I have worked in a call center environment. Finally, there is nothing wrong with asking an employee to come in ten to fifteen minutes early, to set up their worksite so come whenever (9am?) they are ready to login and start taking calls (or do whatever they need to do) Within community services environments, (e.g. nursing, social work, respite, aged care, hospitals etc.) you have to come in a little early to do handover. I have little respect for employees who quibble over 10 or 15 additional minutes (and no I am NOT an EMPLOYER) seriously, so you want to be paid an additional $7.00. Well great. Every time, you get up and sneak out for a cigarette (Smokers in the workplace, biggest time wasters of all) you wander aimlessly up and down the hallway, having your tenth cup of chai, latte, the 15 minutes it took you to get from the photocopier back to your desk.......well that is time, I would be taking off you, if I were the person, who co-signed your time sheet authorizations each week, fortnight or month. I would also be performance managing an employee like Veronica, out the door. There is nothing wrong with protecting yourself. (Trust me, I have worked for some awful employers) but there is a fine line between self-protection and openly passive-aggressive behavior and complete and utter unwarranted lack of trust. If someone took down every word I was saying, I would be exiting them so fast out of their job-role, they wouldn't have time to compile any emails. We are ALL expendable, (me) and Veronica included. Remember, if you leave a mess with one employer, it will often follow you to the next employer and the next employer...........until everybody in the industry knows of your chaotic behaviors and then nobody will be employing you.
They kill me saying team player. It's a mulnipulative move and it doesn't work. At least with me it doesn't.
That is the worst. like so am I not a team player during 9-5 hours? Why do we need to be team players during our time that you are not paying us. Only reason they should be contacting me after hours is if something happened with the building.
Yeah, and after 5, I’m playing for a different team.
@@The2ndFoxit’s called family and friends team
If ya'all want us to be available after hours, we must insist on payment. We do not work for free, we only do that at the animal shelter. Since we have no homeless animals on staff, I see no reason I need to be available after business hours. THANK YOU BYE!!!!!
I once had an interview and the interviewer kept rambling on what I could do for the business, how important I'd be for the business, what an asset I would be to the business, how wonderful I would fit in in the business.
After 30 minutes he asked me if I had any questions. I told him how he convinced me that I would be important for the business. Seeing my importance, I was sure he could exactly tell me what the company could do for me. What would my salary be, how many vacation days I'd get, what bonuses I would get, etc etc.
Suddenly the interview was terminated and I was out the door within 3 minutes flat.
Damn
That actually sounds like reasonable and common interview questions. Most jobs would be glad to answer them.
@@adamrussell658 Yes, because in the USA working for a company means that you give up your life and your privacy for next to nothing. Give 100% commitment to the job, except 0% loyalty from your employer.
The solution is simple: Give her “on-call” status, which means you would need to pay her more, but definitely not 5 to midnight, hourly. The new salary can be negotiated in the amended contract. Also, get the woman a cell phone.
@@pranaypallavtripathi2460Basically you are paid when they call you for work at odd hours outside of business hours.
You get paid more for being available and you are on the clock the moment you pick up the phone and start working, and you are off the clock when you don’t get a call.
Yeah, this has been the only one of these skits where I thought the employee was being unreasonable. Getting paid an extra 7 hours daily for on-call work is insane. Makes me think the only reason the employee suggested it was to shut down the idea of being on-call entirely.
The beginning was exactly how my orientation went. The woman kept repeating the phrase, "no cellphones."
What industry, if I may ask?
That should not be a problem. Put it up
Here in the UK, it’s illegal for drivers to drive and use mobile phones, my employer made us sign an agreement stating that we would not use mobile phones whilst driving. The next thing I get is a call from the transport office, which I ignored. When I got back to the depot they asked me why had I not taken the call from them. I replied that seeing that all drivers were made to sign that we wouldn’t use our mobile phones whilst driving. The manager said that I should pull over to call them back. I said that as the phone is my personal phone for my personal use. I will not be using it for company purposes
They always trying to get free labor after work..
Never be a team player. It always backfires. It's never reciprocated and it's never appreciated
If they describe the company as a 'family', RUN. Run far, run fast, run NOW. You're only 'family' if they want something from you; the rest of the time, you're just another asset with an assigned benefit/cost ratio. And if you knuckle under to the implied threats that managers make, then you're setting yourself up for serial abuse.
Literally this exact thing happened to me last week. Reprimanded by the supervisor and my boss as to why I didn't respond after my shift had ended. Was told that Zoom said I hadn't logged off yet. It's correct that I was still online (as a courtesy, while I got to a stopping point on my work), but my shift was *over.*
Totally agree with this 110%... get me a work cell, or pay my cell bill for work use, or don't bother me after 5. Peroidt!
Private childcare centres can be like this. They ask you to come to staff meetings once a month but don't pay you but you might get a sandwich or similar. The one hour turns into 1.5+ usually. They keep you on the floor with the kids all day and tell you not to do your observations etc while supervising then ask where your paperwork is. All while paying you by the hour and also expecting you to clean toilets. Then they wonder why they can't keep an early childhood teacher.
"How do we fix this"? There is nothing to fix. After hours I'm not available to you, period.
Unless a job calls for people to be available for contact outside their regular work hours (like me working in healthcare, I might be called to work an extra shift outside my regular line) and is stated clearly that that is the case, then a company should not expect its employees to be available for contact outside of regular working hours. Far too many companies these days think that their employees should be work ahead of everything else. Some people are fine with that, and more power to them, but an employer needs to respect their employees' need for time off and time with families and friends. No one is meant to be working all the time. Everyone needs time off.
I worked for a company that sent out an email to all staff, stating that they could no longer log into their shifts, using their own devices and if they did, this was now a breach of company communication protocol, and would result in instant dismissal. They could now only login using a company provided device. What the management forgot to understand here, is that there were numerous staff who were away from offices/fixed sites, (e.g in cars for example) or at a client's house where there was no company issued device. So within 12 hours, three quarters of the workforce, could no longer log in or out of their shifts. The person who sent this email was a total moron, who had no experience working in this particular industry, and whose previous job was a supervisor of check out staff, in a supermarket in a small country town.
Love Veronica 😂❤
I kid you not, my boss has said to my face that "we're all on the same team", meanwhile displaying obvious favoritism.
I want her to do these In person she does them Soo well
She does… her name is “the real Veronica”. Various, ahem, sites know other creators steal her audio and don’t tag her, but they continue to allow it.
Easy. Pay double time and a monthly per diem for their cell phone, for any time after work, that you need to contact the employee. Or, don’t contact them and have meetings first thing in the morning instead.
We got a company laptop which we did not, do not, need for our work in a lab where every balance and analytical instrument is connected to a network computer. Our manager said "You can take them home and check your e-mail." My reply was "We're hourly employees. Are you going to pay overtime?" End of that bullshit.
Whoever voice they're using I love it very professional wish my voice was like that.😮
How many people are going to remake the same video?
@DW11111what’s a dcma?
@DW11111 oh ok thank you!
@DW11111oh is that how to do that.
As many as it takes for certain people to click and comment. You’re welcome
The original creator only creates the audio, specifically for animators to make videos like this. Pretty sure this animation was stolen from @Kein4463, who always gives credit to the original creator of the audio, @customerserviceacademy.
9AM to 5 PM. Do jot call my phone, I'm on me and my family time. Case closed
I went from a F500 defense employer of 46,000 employees doing over $1B annually to a small shop of 120 just breaking $10M. Part of my job was helping the "mom-and-pop" experienced team adapt to ITAR/AS9100 so we could take larger clients. After our first meeting where we learned about our "ITAR compliance certification" (they don't exist.. companies just audit you and tell you what mistakes you're making... and you're always making at least three.) and management's decision to make the receptionist's desk the *only* part of the plant outside the controlled-access area and ban cell phones everywhere in the plant; I had a little informal meeting with IT and my boss, letting them know that literally everything they'd said was counter to the SOP with my previous employer and common sense. Predictably they took none of my notes, and also predictably I no longer work there.
I’m off at 5pm why do u need to contact me.
...This is about being a "team player." I'm going to start playing that card wherever I know someone is going to scam and hold out on me and I don't what to hear the whole song and dance. Everybody loves the team right...?
Yes!! My workplace will only call me at home if something is really important. Site closure due to snow, or maybe they're looking for people to volunteer to not come in since it's slow. If you want to be notified of extra hours/overtime, you can opt into additional messages. It's completely voluntary!
She IS a team player...
Only 9 to 5 as per contract indicated. That's what you're paying, right?
Every job I've worked where they used the phrase "team player", it was code for "You have no work-life balance and you have to do unpaid overtime whenever we tell you, with no notice."
"Wh- WHAT DO YOU MEAN I CAN'T EXPLOIT YOU?????"
Love your videos!
Once upon a time, the company I worked for could force you to be on call during your 4 days off (circa late 70s to early 80s) and they paid you $10 per day. If you were called to work, you got paid the usual overtime. Someone took it to court and won. After 1984, we no longer had to be on call.
Did you want to see the contract?! 😂👏🏾
There's nothing to fix. She's fulfilling her end of the contract. If you want to change something write a new contract. Simple
I Love Veronicas response💯 lol
I can see this backfiring everyime i hear it. The no cell phones out thing
This is one of my favourites ❤
I don't miss working so hard that it ruined my health only to get a bad evaluation.
Im sure it makes sense to someone 😂😂
"How do we fix this?" This isn't a "we" problem, so it's not up to me to suggest solutions.
No cellphones BUT bosses b allowed to have em...b.s.
Team player means work for free!😂
Beautiful
she's my HERO
We want you to work for free...how do we fix this? priceless....get ready for "team player"
We are all replaceable
Yesssss
Okay i will be happy to start answering my phone after 5 pm and I will start the clock when I see anyone from the company calling . I will need to have that approved as overtime. My overtime even for five minutes of my time will be rounded up to an hour. And don't start with this whole be a team player bs. Being a tem player doesn't pay my bills, it doesn't put food in my mouth. The only one benefiting from my being an unpaid team player is the company. It takes time away from my personal life. Arw you going to compensate my with more days off if i agree to be an unpaid team player? No then see me at my desk if you wish to talk to me between 9-5. If you insist i MUST be on call 24/7 unpaid I will need that in writing so I can forward it to the labor board. Im sure they'd love to hear all about the mandatory after work hours work you wish us to do.
I would like to know the people who dislike this video. Please, comment this post. I would like to ban you for life.
They are corporate managers.
😂😂😂😂❤
❤
How are these these channels allowed to steal other channels content?