Hello! I completely understand - it would be convenient to have a system that integrates both the deadbolt and door handle lock. While we don’t currently offer a separate door handle that pairs with our deadbolt, we do have the LockStar Smart Door Lock with Handle option. This model features a single latch instead of a deadbolt and works great for certain setups. We’re still finalizing the installation video, but it’ll be available soon. If you ever need help with anything, don’t hesitate to reach out to our customer support team. We’re always here to assist! LockStar Team
Heads up no need to drill into door with the top screw at 2:41 you just attach with the two 30m mm bolts like in step 4 of the manual. I broke the screw trying to drill into door 😅
Hey there! Thanks for pointing this out to us. You're absolutely right-no need for that top screw! Sorry for any confusion during installation. Just to clarify, your model is the newer one, and we'll update our instructions to reflect that. Just use the two 30mm bolts like it says in step 4 of the manual, and you'll be good to go. If you need any further help, just give our customer support team a shout. We're here for you! LockStar Team
Great tutorial. It might be helpful to divide each step into "chapters" though, especially if you're using this as a reference during installation. Thanks for the great product!
Hi there! Thank you so much for your feedback! We're thrilled to hear that you found this tutorial helpful. We'll definitely consider your suggestion about breaking down the steps into "chapters" for easier reference during installation for our future tutorials! We're delighted that you're enjoying our product! If you need any assistance, don't hesitate to reach out to our customer support team. We're always here to help! LockStar Team
Hello! Thank you for your question on our Smart Door Lock. The lock runs on 4 AA Alkaline batteries. We recommend using alkaline batteries as they're designed to work best with Smart Door Locks. Not only do they provide consistent energy, but they also tend to last longer compared to other battery types. If you have any more questions, feel free to reach out to our customer support team. We're here to assist you! LockStar Team
Hi there! Thank you for your question on our Smart Door Lock. I'm afraid our Smart Door Lock may not be the best fit for upvc doors. The lock works best with standard wooden, framed glass, or metal doors requiring a door thickness ranging from 1.5 to 1.9 inches (38 to 48 mm) and a door width greater than or equal to 4.3 inches (110mm). If you have any more questions, don't hesitate to reach out to our customer support team. We're always here to help! LockStar Team
Hello! Thank you for bringing this to our attention, and I’m sorry for any confusion during the installation. The black wire and small box are accessories for the immediate auto lock feature. For now, kindly refer to the user manual and attach the wired part to the indoor lock body and install the small box as described in step 5. We'll update our instruction video to include this step for better clarity. For guidance on the app and gateway setup, feel free to check out the other videos on our channel. If you need further assistance, please don’t hesitate to reach out to our customer support team. We appreciate your patience and understanding! LockStar Team
![[1487] Unusual Feature in UltraLoq Smart Lock](http://i.ytimg.com/vi/Os1oyIfhM-o/mqdefault.jpg)
The problem I have with smart locks is it’s only the deadbolt. Wish it tied to the door handle lock as well
Hello! I completely understand - it would be convenient to have a system that integrates both the deadbolt and door handle lock. While we don’t currently offer a separate door handle that pairs with our deadbolt, we do have the LockStar Smart Door Lock with Handle option. This model features a single latch instead of a deadbolt and works great for certain setups. We’re still finalizing the installation video, but it’ll be available soon. If you ever need help with anything, don’t hesitate to reach out to our customer support team. We’re always here to assist! LockStar Team
Heads up no need to drill into door with the top screw at 2:41 you just attach with the two 30m mm bolts like in step 4 of the manual. I broke the screw trying to drill into door 😅
Hey there! Thanks for pointing this out to us. You're absolutely right-no need for that top screw! Sorry for any confusion during installation. Just to clarify, your model is the newer one, and we'll update our instructions to reflect that. Just use the two 30mm bolts like it says in step 4 of the manual, and you'll be good to go. If you need any further help, just give our customer support team a shout. We're here for you! LockStar Team
Great tutorial. It might be helpful to divide each step into "chapters" though, especially if you're using this as a reference during installation. Thanks for the great product!
Hi there! Thank you so much for your feedback! We're thrilled to hear that you found this tutorial helpful. We'll definitely consider your suggestion about breaking down the steps into "chapters" for easier reference during installation for our future tutorials! We're delighted that you're enjoying our product! If you need any assistance, don't hesitate to reach out to our customer support team. We're always here to help! LockStar Team
What kind of battery i have to use for this product
Hello! Thank you for your question on our Smart Door Lock. The lock runs on 4 AA Alkaline batteries. We recommend using alkaline batteries as they're designed to work best with Smart Door Locks. Not only do they provide consistent energy, but they also tend to last longer compared to other battery types. If you have any more questions, feel free to reach out to our customer support team. We're here to assist you! LockStar Team
Can you install this on a upvc door?
Hi there! Thank you for your question on our Smart Door Lock. I'm afraid our Smart Door Lock may not be the best fit for upvc doors. The lock works best with standard wooden, framed glass, or metal doors requiring a door thickness ranging from 1.5 to 1.9 inches (38 to 48 mm) and a door width greater than or equal to 4.3 inches (110mm). If you have any more questions, don't hesitate to reach out to our customer support team. We're always here to help! LockStar Team
This video sucks doesn’t show why there’s a black wire in little box hanging out. Knorr doesn’t show even how to finish the set up.
Hello! Thank you for bringing this to our attention, and I’m sorry for any confusion during the installation. The black wire and small box are accessories for the immediate auto lock feature. For now, kindly refer to the user manual and attach the wired part to the indoor lock body and install the small box as described in step 5. We'll update our instruction video to include this step for better clarity.
For guidance on the app and gateway setup, feel free to check out the other videos on our channel.
If you need further assistance, please don’t hesitate to reach out to our customer support team. We appreciate your patience and understanding! LockStar Team