Some Dealerships Suck - GM Edition
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- Опубліковано 23 січ 2020
- In this video I fix a 2017 Chevrolet Colorado with only 14,000 miles on it and it was less than 2 weeks out of warranty. However when the customer took it into the dealer to be looked at it was less than ONE WEEK OUT! I guess the rules are the rules but you know dang well if it was some "big important person" the dealership would have bent over backwards for the guy even if it was out of warranty by a few days. -Enjoy!
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Old customer service saying: "Treat me right, I will tell a friend..treat me wrong and I will tell everybody."
Still true even in a computerised fancy marketing training world.
Most places don't seem to care. It's all about a quick buck!
They dont care . It about maximum profits
@Jo Blow well ther always a new person. Or just say under new management. Ther always a new or old trick. That video makes no difference
@Jo Blow not really . They are made to brake. Today video is gone tomorrow. U mite run off a few but .ther be a oil change ,tune up special next week they be back
When the oem replacement pigtail comes with a heavier gauge of wire than the factory oem pigtail, you know that the manufacturer has become aware of a problem.
DING DING DING Whoops hope no one notices!
You're so right justcubbin. There was a problem with corrosion (in this instance) in that location and in due course the manufacturer become aware of it. They supplied the contractor who made that part with instructions to change the wire gauge in hope of rectifying the problem. Cheers from a Eng.D in Indonesia.
Different vendors make the connector kits. They're almost always heavier insulation.
One of the wiring problems is that the looms and harnesses are installed frame on. The when other components are added the bolts and screws are run into the frame. If it cuts the wires at this point it is fixed. If not then there are screw and bolt threads to constantly rub against the insulation until it fails expensively.
more than likely the other three are not long for the repair shop
Actually, I am impressed at how you repaired the connection. You made the cuts back far enough, you staggered the two wire cuts, you soldered the wires, you used heat shrink tubing and wrapped up things well without butt connectors -
Most Stealerships are 'always' nice in the beginning... to get the sale. It's a gamble after that!
It’s not just the dealerships, ITS THE AMERICAN WAY,
SAD BUT TRUE.
@@brianmorgan3659 That's late stage Capitalism for you. It's unsustainable.
I'm no damn commie but we can't act like our system is flawless, we've got a bunch of problems that have been swept under the rug for about 100yrs by the upper 1%.
It's all about money, the planet and other people be damned.
That's why watching this channel is so great. Eric takes care of people, does it to an extremely high degree and doesn't fleece people.
It's a God damn shame that we're all so happy just to watch someone honest, it's very telling of the way our society has gone.
As a "retired" service manager at a Ford, L M, Mercedes Benz for 25 years, I/my dealership would have investigated what was wrong. If it turned out to be a 500.00 or more repair I would have called Ford or M B. They would have told me to write up an "Out Of Warranty Claim" and have the factory rep sign off on it when in the next week. In this case we would have just fixed it. The PART cost to the Dealer is just that "COST" and we paid our techs till 5 PM if they were working on a car/truck or not so there is no extra cost in labor.
When you consider what any dealership spends in a week for radio, TV, Newspaper advertisement , billboards out on the highway, etc. etc. just to get a customer in the showroom in the first place the handling of this particular situation was just WRONG.
"Wrong" is apparently a disease that endemic to all Ford dealers except the one you worked for. I've dealt with three of them over the years. One of them told me when I complained that a new one I bought was using a quart of oil every 700 miles that that kind of consumption was "normal". Ten years later a different dealer told me a work vehicle that the organization I worked for had bought was also using a quart per 700 miles that that too was normal oil consumption. Both brand new vehicles.
@@ravenfeather7087 that's basically an industry standard prevents engines being replaced under warranty for oil consumption. These days with everything running 0w20 and 5w20 it's going to burn oil
Just hearing this would stop me from buying a GM! Thus it’s money!!!
Example what does Eric O drive?? He fixes them....and he doesn’t get paid if he fixing his own truck!!!
Enjoy the thunder of the Tundra!
That's why people should stay away from chevy. Who had to get bailed out by the government a few years ago and who didnt? Chevy did and Ford didnt. Go figure
1 happy customer tell 5 people, 1 pissed off customer tells 10! Words to remember
I used to work in HVAC so everybody asks me who is the best and most honest HVAC contractor. I always refer them to the same company because I have seen their work in one of my neighbor's homes. I must have referred at least 20 customers to that company so far.
Well in this case, I think Eric told 40,000. Well done!!!
Everyone has 1 mouth and 2 ears, you tell 1 person they tell 2 people then they tell 4 people. That's either a lot of good feedback or a lot of lost money. for 3 days they could have gave them the repair as a good will gesture
I used to work at Speedy Muffler and they had the same slogan and they worked on customer service very hard. And would go out of their way to make people happy. It's true one bad customer will mean 20 bad reports.
@@dennisbailey4296 I remember SpeedyMuffler. Other companies wanted me to pay $300 and upwards, this was back in '74. Speedy put it on the lift, cut the pipe, welded back together. Told me the original weld was off. Refused to take money, tip or lunch. The car stayed right for 4 more years.
I've been involved in a warranty issue. A chevy came into our non dealer shop and I believed it was in warranty. The dealer down the street told the cust it was out the morning it came in. I called was told same, I called fh Dailey next town over, I worked there a few years earlier, and they said they would get it taken care of. They warrant the issue and we made a cust for life.
this is why I own a Toyota, a lady's car was towed in steering was all froze up. out of warranty 3,500.00 job the service manager said that should not have happened. Fix it.
I worked as a salesman at a Chevy dealership for two weeks in the 1980s. Many of the sales techniques made me too uncomfortable to continue in the business.
HahahHa I can imagine alllllll the strategic techniques and tactics to shiest and manipulate.
The only time a dealer has gone out of their way for me on warranty work was to find a way not to fix the vehicle.
Seems like that's the story for everyone.
And then they charged you for looking
AMEN!!!!
Just not a fan of the warranties anymore because of that reason. Warranties don't seem to be what they used and I've noticed any dealership will find a way to void it due to "neglect" or "abuse" which hardly is the case.
Worked at a dealer back in the day, if they bought it there and had it serviced there we would fix it and write customer courtesy on the bill.
I had to take my Ford to a dealership for a "known issue" with the screen on the oil pickup getting clogged. It was under warranty and I had a buddy hook it up to his computer before I took it in so I knew exactly what the issue was and told the dealership what it was before I took it in. They did the work "free" but still charged me $73 for "diagnosing" a problem when I told them what the problem was and it was a known issue. I asked the owner himself if he was really willing to lose a customer over $73 because if he didn't waive it I'd never come back. He didn't waive it. I've bought six vehicles since that one and each time I emailed him a picture of me with my new vehicle with a caption that said "Another sale lost over $73!"
Any replies back?
He should have contacted Ford, I can't believe the dealer is allowed to double-dip and charge the customer a penny for a job that ends up being under warranty. I was a Honda tech and diagnosis is either included in the flat rate or in addition to it under normal warranty. The customer does sometimes participate in the cost of goodwill, out-of-warranty repairs.
I’m a Technician at a GM dealer. I will never trust a customers diagnostics, I don’t care if you used to be an old timer wrench. I won’t make a repair based on someone’s else’s diagnostic and have come back and bite me in the ass.
I don’t think that was the point. If you have a service bulletin or a known trend and all you did was scan the same code the customer read, unless your scanner does something worth $73 it just doesn’t seem right. I get that you have to verify, after all you stand behind your work but if you know before you begin?
@Mel Davis the problem is whether warranty or not the first step of any repair is to Verify the customer's concern. As a technician we can't always trust what the customers say and we still have to make sure or else the claim for warranty from the car manufacturer will not be valid and the technician gets back flagged on the work. It makes sure your shit gets fixed and our asses are covered.
My dad took his Silverado to the local dealer for an issue and they replaced some very expensive parts and then said after the problem came right back they didn't know how to fix it. He went to an honest local repair guy like yourself and they found the problem and charged far less. I will personally never take my vehicle to a dealership.
Another story is when I bought my used car from a dealer the sales person said they would fix some things and when I went to pay for it the next day they changed their mind. So much for a verbal agreement. Screw dealerships.
Yeah... And the dealership might save a few bucks, but You can sure bet that that customer is never buying another vehicle there again, and you can bet that they relayed this story to anyone who would listen.
You would think so... but still they keep selling cars and trucks by the millions. People do this to themselves... I know quite a lot of people that driven a car and model from manufacturer X and after running into lots of problems with the car, they trade it in at the dealer for the same but slightly newer model! Or what about people paying top dollar for Apple phones and macbooks that break, get quoted a ridiculous amount of money to fix the device... and pay for that repair or just buy the same thing new!
Ron, I hope they do with a loud speaker.
I had a dealer that I've be going to for 17 years. I bought 6 vehicles from them, 3 of them were brand new. The ABS wheel sensor went bad my wife's car which has a 5 year bumper to bumper warranty. I could fix it, but I got a warranty on it. So, I took it in. The service writer said "no problem, we'll take care of it under warranty!" No mention of cost, so I assume no money out of pocket. Great!
I look at their trucks while I wait. They didn't have anything on the lot I lot. Then the sales guy says wait here, I think I got the prefect truck for you. He goes to the back lot and rolls up in a great looking, low mileage, all black, '18 Ram 2500 that just came in on trade with an quality lift kit and other cool mods. Wow! I figure somebody dropped $4500 in mods on the truck. The price was terrific, too, and they were going to treat me right trading in my truck. Sweat. I'll take it!
I'm working out the deal to buy it when the service writer comes up to me, "your wife's car is ready, and oh by the way, that will be $100." "$100 bucks to replace a wheel sensor?! No way! You didn't mention anything about cost." "Well, let me talk to the service manager." I keep working on the deal with the sales. We got everything setup. I'm ready to buy. All I need to do is go home, get my truck then come back to finish up on the new truck.
The service writer comes with the service manager while I'm talking to the sell manager. He basically says said "FU, and pay up!" I again mention there was no mention of any costs,. He said "you should've known." "I was in here 3 months ago for $3k of warranty work and there was no deductible." He said "I wasn't here back then and this is how we do it. Somebody messed up on your service, because you should have paid an deductible." "No man, someone took care of me. If I pay that $100, the deal on the truck is off I'll never step foot in this dealership again." He said "Rules are rules"
And that was that. I won't be going back and I won't send my friends there either.
Would love to have heard what the GM said to the Service Mgr. 100 Bucks just cost them thousands in a current and future sales.
"sweat" LOL
If this happened at our dealer, 1000% the sales guy would pay that bill for you. Simply knowing that you'll buy another vehicle from him.
Talk about shooting themselves in the foot and wallet, losing a lifetime customer who has bought numerous vehicles and referred others to said dealership, all over $100.00, where is their perspective and sense of humanity ?
Good job, stand your ground!!!
I work for a Toyota dealer in the midwest, we goodwill most things just out of warranty. Of course we have decades of loyal customers that bring their family and friends vehicles to us.
This is the key. Buy your vehicle there, get it serviced there and then you will get goodwill because you are a good customer. I'm a dealer tech too and it is amazing how many people buy their vehicles elsewhere, never spend another penny at a dealership and then show up after the warranty is expired and still expect free shit.
Qualified Toyota dealership employees try too are to sell me stuff I don’t need, pencil whip the inspections, and can’t even see the floor mats are correctly fastened. Don’t put all the bolts back to get decent pay under flat rate.
Doesn’t hurt that Toyota’s are the best made vehicles on the road and in the market.
Only had 2 brand new vehicle's in my life so far. Both were Toyota. 87 basic 4x4 5 speed manual. Then a 90 Celica GTS still manual. Had oil changes and basic maintenance done at a local shop. The dealership was a much further drive and could not work on my schedule. Not blaming them but the money I would lose from missing work along with 50 bucks for oil change ( this was 30yrs ago ) was cost and time prohibited. Though I never had an issue with either vehicle that required warranty service.
Yeah my parents have bought about 6 toyotas from the same dealership and being rebellious ( and wanting more fun) I bought a manual chevy cobalt first and a fiat abarth second. Luckily the cobalt was a 2010 so they actually fixed most of the issues and I didn't have any troubles, but eventually I wanted something more fun and I bought a fiat abarth. After three years of ownership I finally decided I'd be boring but reliable. I bought a used ES350 because it has the toyota 3.5 v6 with a timing chain so it will never die, and I don't think I'll ever have a non lexus daily in the future. The toyota reliability just gives me such peace of mind that it will never leave me stranded and that counts for a lot.
Sure I'll have fun project cars on the side, but the daily will always have a toyota powerplant.
Years ago I picked up a NEW Chevy pick up for our company , and as I was looking through the papers in the glove box I found a slip that said , " This vehicle assembled in MEXICO " ! I could not help myself with laughter . Sometimes during a rainy day the truck would not start , turn over , no start . I called the dealership about this and was told to ," Bang on the gas tank " then it should start !
It is called made in. Mexico or China bad rolls of wire were used and roll down the line😂
the internet makes a permanent record and you have made your mark with integrity and sensible diagnostic skills.thinking out loud and processing the evidence to support your hypothesis with systemic accuracy is truly your forte.make the time and take the time to enjoy this life however you see fit. there will always be another car to fix.carpe diem and best regards you are exceptional.
I was a Service Manager for 8 years and I would always “good will” a repair that close to the warranty expiration. In some cases 50/50 or a 3-way split depending on the situation. My goal was to create a new customer for future opportunities or to keep one in the fold.
Customer goodwill is priceless. Companies that bent the rules a bit for me made me a lifetime customer. I don't think GM or Ford cares. They believe they have their loyal fanbois that will buy no matter what.
Common sense
@@alb12345672 There's a sucker born every day
To understand, I’ve never become a customer based on a vehicle sale. I became a customer based on the service department. My dealership sold out and I went in for a problem on my car. They charged over $600 for an EGR valve replacement where I could have done the job in 30 min and the part was around $100. They then tried to up sell me on damned near everything. Serpinetine belt was 6 months old but they said it was shot. Oil leaks everywhere but I don’t have one spot on my driveway. 1 year old battery tested bad. Bottom line is they wanted $2,700 to fix all the “identified” problems. I bit it on the EGR valve but I will never buy another vehicle there and never use their service department again. You can piss on your own shoes but don’t believe it’s raining.
I've heard of this happening a lot and 3 days after is just absurd on a 15k mile truck... unreal that no one could throw a bone to this guy....
The alligator clip wire holder is genius!
Solid core wire with heat shrink on the grippy end is a mechanics second hand. Like the universal socket joint is a second elbow..LOL!
Eric the Car Guy might have been the first to show that trick like 5 years ago... It is very handy!
Roach clip lol!
@@sanger440 Probably a his and hers adapter
You remind me of The Shade Tree Mechanic back then. No nonsense and to the point... Bravo
Absolutely showing a measure of good faith will create a loyal customer for life. Or lose one
Chevrolet Dealer in Topeka Ks...i bought a full size crew cab Z71 brand new off the showroom floor. I took it in for a "Service Stabilitrack" code that kept popping up...they looked at it and said they "made adjustments" but ultimately they "could not duplicate the problem"...and they sent me on my way. A week later the issue came back...i took it back in on Friday, They told me i would need to leave it with them over the weekend and they would get to it on Monday. They called me Monday and told me that it was the steering wheel position sensor. Then they gave me a price of about $300...i told them it should be under warranty...here's the good part...it was under warranty when i took it to them the first time and they did not fix it...but the warranty had expired in the week after i got the truck back so they said they wouldn't cover it. I said "Wait wait wait...i brought it in under warranty and you failed to fix it...it should still be covered as a previous issue that you failed to resolve"...after an hour of talking with them, they basically said to kick rocks...they weren't fixing sh*t for free. That truck was my 17th purchase from that dealership...i had spent over $350,000.00 on vehicles from them over the years....and I have NOT bought another vehicle from them since. I have since bought a Silverado, a Tahoe and several other vehicles from a different place. So far they have lost over $100k in sales because of a $300 repair that should've been covered.
When I was 19 and still going to school for my automotive degree, I had the lovely experience of working for a ford dealership here in northeast ohio. It was all fun in games til this one old man came in with his 2001 mercury grand marquis, for his oil change and tire rotation. I was looking around for anything outta the norm and spotted oil seeping out of the head gasket of all things. That car was new and only had 7k on it. I told the service writer about the problem and he grabbed the master tech to come over to look at it. I was a rookie then so they kept an eye out on me, lol. They looked at me and said, what leak? I learned that day that I had enough of the dealer experience. I went to school to help people, no screw them over. I know now that not all dealers are that way but as a new guy in the field, it was sickening. I ran outside and found that old man before he left. Told him what he needed to do. It wasn't long afterwards I left that place. It's sad because I was really loving that job til then. Any way that's my store hope you all never have to experience what I did
I used to work for a Nissan dealership and all the guys would laugh about who screwed over the customer the most. During the morning meetings the managers would joke and say "I want to see who can get the best 'crack' today we haven't had a good one in a while". Crack in this case meant that you screwed the customer and sold it way high. Or that you low balled the their trade-in and screwed them on that. For my own next car I'll be buying from Carvana I think.
@@johnames6430 And now Nissan wonders why nobody wants their garbage vehicles. Let them all eat 💩💩💩💩💩💩💩💩💩💩💩.
@@woodyglendell7400 it was that dealership though, not Nissan as a company. The only bad thing about Nissan is their CVT. I used to see customers come into service all the time with transmission problems. I would never buy a Nissan for that reason.
Good for you man. You should never work for people who have a laugh over screwing their customers.
@@johnames6430 Not even manual?
I've been a Chevy man all my life. In 2005 I bought a brand new HD2500 Diesel...bought it because of the research I did on the engine and trans. Everything around the engine/trans broke each year over three years and they always gave me a bullsnockers reason why that part was not under warranty. Traded it in on a Toyota Tundra and never looked back. I love my Tundra 5.7L!! Excellent truck!!
I'm at the same place, from a Chevy faily, my dad went to work for them in 36, worked a Chevy dealershipsas a tech we all lived Chevrolet, that changed with my 15 Silverado, just a piece of crap, the final straw high pressure fuel pump going out while in Fla in Oct at 75000 miles replaced it at a camp ground we were at, this is my last Chevy,Japanese or Korean from now on I'm done.
My problem is the fact that the local Chevy Dealer and the local Toyota dealer are one in the same person.
I had my Silverado High Country (diesel) in the shop continuously for the first three years.
Yes, the Lemon Laws really do work.
I call them steelerships
No more GM for me. My nephew is done too. His troubles were worse than mine.
The only dealership I've had good luck with is Elk Grove in Sacramento. They were professional, did good work, and honest. I've gone to two mechanics. One in Campbell, CA, and Brake Masters in Elk Grove, CA. Both are honest, and take care of their clients.
I've always wanted to do "a reverse LS swap" what I mean by that instead of putting a modern motor in an old vehicle, put a old motor in a new vehicle and delete all the electronics.
Fox Mulder, yea me too.!!! I hate that they put in all the computer stuff. It really bugs me.
GM really messed this one up. Remember they only win initial quality "awards" not long term awards.
3 years ain't exactly "long term", and that truck surely rolled off the line with that fault (I'm guessing someone nicked the wire when cutting the tape). As for the price of the replacement connector... wow. Pathetic, GM. And how long before they're begging for a another govt bailout?
Intial quality was reported issues in first 90 days soo yeah lol! Initially it's fine
@@ickipoo I don't think they will make the next one they hate all there customers
@@ickipoo Next time around it will have to be the Chinese government!
They suck, an embarrassment to me being from the Detroit area.
My grandmother would say that dealership is "penny wise and pound foolish."
Does the dealership have a red balloon
Hey Eric
Retired G.M. fleet tech here. Can tell you the service manager has the final say in goodwill out of warranty repairs. Watched hundreds of out of warranty repairs done just out of warranty, and well out of warranty. Depending on the managers mood he would charge them a deductible for 50 bucks or even 300 dollars. Or even no deductible. Even being a certified G.m. tech they would not allow us to bring our own personal vehicle into the shop for a mandatory g.m. recall, we were told we must take our vehicles to the dealer for repair even though we were a g,m, fleet shop! Observed many higher up the food chain personnel, quietly have their personal g,m, vehicle repaired in the fleet shop even though it was not "allowed". We just had to suck it up.
I think that dealership screwed the pooch. They have just lost that mans business and most likely friends and family as well
Not-so-fun fact: I have never gotten any of my vehicles back from a dealership both properly repaired and undamaged.
More or less the same for me. Way back in the 1970's I purchased a new 1975 AMC Pacer. When it was a few months old it was in the shop for some little warranty thing. The tech had the passenger door wide open (and the Pacer had very long doors) and the tech in the next bay raised his hoist which caught under the open door of my car and did a fair bit of damage. I was standing outside the open roll up door of the shop and witnessed the event. I was rather forcefully invited to wait ONLY in the waiting room which had no view of the shop floor. When the service writer told me my car was ready I asked him what was going to be done about the damaged door. He faked surprise and asked me to show him the damage. I did so and he insisted it must have happened in a parking lot somewhere and the Dealer had nothing to do with it. I guess he didn't know I had witnessed the event and was hoping that I would just get into the driver's door and not notice the damage to the passenger side of the car. I forget now how I finally convinced the dealership that the damage had occurred while the car was in their care but they eventually did do a half ass repair job on it. That and several other incidents of incorrect repairs convinced me to buy the tools and service manuals and for the last 40 years I have done all possible vehicle repairs myself. It is amazing how much that reduces my stress level and blood pressure!
I took a car into the Nissan dealership and they didn't even have the necessary equipment to work on it.
Me too!
Horn repair where they removed the steering column pieces, layed the pieces on the dash where it left grease marks which they never cleaned off. Took 3 times for them it fix the horn from going off around turns.
Idiots.
Dealerships are not required to hire competent employees. Those employees are not required to receive any training before working on cars. They are not required by any law to have any idea what they are doing. In fact, the guy working on your car could have been flipping burgers yesterday. The truth is, finding good auto mechanics is very difficult as the work is hard and requires a lot of education and intelligence, both of which are rare in any industry.
or with 100 bucks of unlisted service added to the invoice over the quoted price Emich Chevy in denver told me
" this aint Grease Monkey " but then adjusted the price down to 266 quoted price....smh
I always love the "Nobody else has had this problem ", whenever you have a complaint!
Sometimes...... it's true and sometimes we don't want to hear the complaints of the inevitability of the customer having to pay either way. We can't feel bad for everyone and loose money out of pocket to fix it for free. Sometimes we'll discount something but to get yelled at for something we didn't make, break or buy is unfair to us having to fix it.
@@natepeterson7145 If you don't want to fix something you didn't make, break or buy... Don't work for a dealership. That's the definition of the job, idiot.
GM ceo Marry Barra :
Make sure tell the customer he or she's the only odd ball have this problem.
If they pressed hard for a fix, tell them it gets better as it ages. Then wait for the warranty is OVER.
If that big mouth client comes back to challenge the dealer with a✊,
SHUT his big 😬😤😡👅.
Tell him it's his LUCKY 😍day for a loyal customer value ❤️ trade in of $500-1000 for his old trade in for anything in the USED car lot or at the showroom with a extra long loyalty $ finance plan 😂
Finally "And have a nice day".
@@Vanilla0729
I was about to say the same. He supports a crap company with his talents and gets mad when people are upset they got screwed owing to lousy quality.
@@loktom4068
Ford tried to pull that shit on me right after the tech told me the Taurus I had was going to nickel and dime me for several years after. It had 38k miles and was out of warranty of course. They actually tried to get a salesman pitch me another Ford crapbox when they heard from the tech I was dumping the car.
I should watch this video every time I'm working in my 98 degrees garage with a 85% humidity....it makes me want to wear a jacket.
Heard the chuckle in his voice as he said "it just ran out".
"Thank you for calling Blah Blah Chevy where our customers are our top priority. Please go through an elaborate computer menu before we put you on hold for 20 minuets."
If you contributed to the GM Bailout fund in 2008 press one now....Donated a GM Product to cash for clunkers press 2 now.lmao.
Make sure you press 1 for English
@@dougms9790 Sorry, you have been disconnected please hold until I transfer you to the China line.
@@dougms9790 and hope someone on the other end speaks English not broken English
@@yogib37 or broken Chevy!😂
I just posted this video all over their Facebook page...that'll learn em'
Savage lol
Brian Reinhardt
Thank you!
Brian Reinhardt thanks festus.
Don’t be shy. Share their Facebook
god bliss you
A warranty is much like an insurance claim. You pay for it. But when it comes time your on your own. Buy old, maintain it and fix it when you need to.
That loud noise in the background at the dealership is them SCREWING the next customer!!
I'm too poor to have a car within 20 years of having factory warranty 😬
Badgertronix yep, which makes those your factory warranty scam calls all the more annoying! A little part of me wants to get through to a person and then set off one of those air horns right next to my phone!
I'm not poor and could pretty much afford any sub $100k car without even thinking about it, but I refuse to pay huge sums for something that depreciates (never mind the stupidity of borrowing money for something that losses money every day and you can't tax deduct....). All my cars are older than 10 years old and pretty much mint, bought for cash below market value. IMHO, new cars are for suckers unless you are FU rich or you are keeping your car for 10-15 years.
My grandfather kept his 1967 pick up truck his entire life. Looking back he was pretty damn smart.😂👍
You’d be amazed how many people are driving round in loan mobiles pretending like they got bank. Even if it sucks I own it and to me that’s more important
Nobody owns anything in Michigan,if you have land and don't pay the taxes guess who owns it,if you have a car and don't buy new tags for it every year it gets towed away.
You think calling a dealership sucks, you should try working at one lol 😂 great video
No kidding....22 years as a gm dealer tech and I had only found one decent dealer to work at but then they got bought out by the shitty suburban collection....
I've worked at dealerships and have been a customer. Got ripped off on a body shop job recently. Life is tough.
Need to find the right dealership. I work at a euro dealership several years now and love it. Some things could change for the better but that repair would have been goodwill for sure at least where I work at.
@@edwardmerida3252 Same for my dealership, I am a gm tech and we could have "bent" the rules for it seeing it was only 2 weeks out of warranty. We have done it before and we would do it again. Especially for something so small even if we just had to eat the cost of the pigtail. A dealership would be stupid to not cover something as simple as a wheel speed sensor pigtail and more than likely lose a customer over. But thats the difference between a family owned single dealership vs a big corporate owned dealership chain.
@@superasep yea i left a dealership that had a hostile environment to a good dealership then 6 months later that got sold out of the blue to a shitty owners, all managers fired with in 6 months, lost half the good techs. i finally left after a year, i'm at a good dealership but it doesn't even compare to what i had for 6 months. i'm thinking of calling it quits (leaving the industry) unless i can negotiate a pay plan other than flat rate.
I quit doing business with the big three after nothing but lackluster quality (at best), faulty major components, poor customer service, overcharging for their products, etc. Sold my 2017 High Country Silverado and went back to a manual transmission 5.2 1998 Dodge Ram. Best decision I ever made.
Was a gmc guy but ill never buy another gm vehicle again. They build the cheapest vehicles ever. Buy a Japanese built vehicle. South main you are the real deal cheers bud from Canada 🇨🇦
I avoid the dealership whenever I can. Every single issue that requires the involvement of the dealership I’ve ever had was unpleasant to say the least.
Eric, they're called "Stealerships" for a reason!
I repaired my daughters short circuit which blew fuses and caused no a/c. Then come to find out the wiring was being rubbed by the shift linkage at the transmission that was changed under warranty but they wanted $2500 to fix the problem! Luckily my god given talent and alldatadiy schematics and it was “ there’s your problem lady” ! Lol.
Been to the dealership in a big town and a little one, my experience has been the little one needs every customer and the big one does not. So my service always better in the small town. Thank you for being honest and thorough.
We would have definitely "goodwilled" that repair where i work
Me5Ponk exactly!
Not my local Toyota dealer, last purchase from them.
If I were the owner id probably call around to some other dealers, I'm sure one would fix it for some future business
@@cccspokesmanandcofounder i hope the guy goes in for an oil change or something and gives them a bad rating
@@cccspokesmanandcofounder crazy that connector and 18" of wire costs a hundred dollars. Rip off city. Population that guy in the white " truck"
planned obsolescence, they're getting more accurate on the timing.
They do it to press a point "Buy the extended warranty" This is STILL complete B.S. 3 days out of warranty and they and they pretty much guaranteed the owner will go elsewhere when it comes time to purchase a new vehicle instead of standing behind their product. The shortsightedness is painful.
Yep oh to bad for you good for us type attitude
When my dad worked for the chevy dealership as a assistant manager he would honor it if it was brought to his attention like the owner said when my dad retired were seeing the end of an era .and he was right
@Nick J I think he was commiserating with the them. Not insulting the truck owner or taking the dealership's side.
@@ShortHandedNow with the increase of technology with every new generation of truck i feel like extended warranties are a must have vs a few years ago i would have said they are a scam. these extended warranties have saved alot of people. my neighbors cummins has been through 3 turbos. 2 under extended warranty . the warranty has paid for itself and then some. i told him to go out and blow the transmission before the extended is up as well lol. being that its a dodge it inevitably would probably blow up anyway might as well get it covered.
As always great content Eric. This is disheartening when they wouldn't look after him but you did.. Cheers from Sydney, Nova Scotia
I know this is a year later but I totally agree that the dealership lost out big time trying to save s couple hundred bucks!
I had an issue with my Toyota a few years ago, like a month off warranty. They said, no problem we'll just backdate the repair. And yes i did go back and buy a new one later.
Thanks for the videos!
I don't know what would tick me off more. No coverage 3 days out of warranty or $100 for the pigtail!
To paraphrase a certain Tortilla advert, _¿Por qué no tenemos las dos?_ 🤷♂
Agreed, I would have an OR/owner relations case opened in a heartbeat. Sadly, most manufacturers follow in GM's footsteps. I worked for Cadillac in the eighties and nineties and at that time we used to refer to GM as " generous motors as they were at the opposite end of the scale and would warranty things months and thousands of miles out of warranty.
when pig tail plugs fail from salt, i cut them out and solider the wires together and be done with it, the salt just gets into them all the time, dam wiring harnesses have so many plugs in them just to extend wires
It'll end up costing that stealership a lot more than the 100 dollars they refused to pay, and rightfully so.
@@arnoldromppai5395 Either that or replace both the male and female connectors with lower cost water proof connectors (if it's handy to have that connector).
at 16 right out of the gate I was almost ripped off by my first repair. Took it to a shop they told me I needed and entire engine. Towed to another shop and they fixed it for 150 bucks. Mad and angry I learned how to fix my own car. Never looked back.
Yep. Same but it was a motorcycle. It wasn't running right and the shop said they would do all this stuff to it. After them having it for a month I told them I wanted it back and the next day they were surprisingly "done" with everything. Still ran the same. I ended up fixing it myself. Also future repairs to my other bike and now my truck. I don't trust mechanics especially if they are the ones diagnosing. This channel is awesome though. Wish they were all like this.
One of the reasons I come here. I've heard that the dealers buy the same replacement parts as one would find at the store. Why pay the $100/labor hour fees.
I am thankful for guys like you showing me how to DIY so I don't get ripped off by dealerships. Neighbor took his chevy to the dealer. They talked him into a bunch of services and when he picked it up 2 days and $700 later it left him stranded after the money light came back on, flashing this time after driving it off the lot 30 minutes later. Now 4 more days later and they still have it and won't give him a loaner. Bad business.
Local Chrysler dealer wanted me to pay $35 to add air to a tire on a T&C van I bought the day before. TPMS light was on a half mile from the lot, but didn’t have time to swing back around. Had to walk into the office and talk to the guy from the TV ads to get it taken care of. I could have added air myself, but for $31k I thought they could have topped her off at no charge.
Now that dealership is wishing it would’ve just paid for that damn connector!
Well done, Eric!
Dont blame dealership, blame the manufacturer. Why would a dealership pay to repair someone's car outside of warranty? Also if the vehicle is out of warranty the car manufacturer will not pay for repair either.
Jared Strehlein A decent dealership should have called GM to see if they would cover it. GM should have covered the part and a set rate on the labor.
I don’t know if the dealer attempted this or not. If they did not, I would never buy a damn thing from them again.
@@bsdubois a decent dealer would have fixed an absorbed the labor and charged costumer for the part.... To retain a valuable customer....👍
@@jaredstrehlein5605 You're correct but they probably lost a future customer over a 100$ part. This customer will tell his family and friends about the way he was treated and now there's a video to prove it. Would another dealer/manufacturer have fixed it? Who knows, but this one sure didn't and this buyer would have to be nuts to spend another penny with GM.
There is a little something called "goodwill" that no one knows about. It's an allowance that each manufacturer gives to their independent dealers each month to cover repairs on vehicles that are out of warranty.
On my first Honda, the window regulator went out a few days after the warranty ended. The manager immediately approved the repair, for free. That gave me warm and fuzzy feelings toward Honda.
Honda are junk, they are used to fixing them all the time LoL
Your correct about not screwing your customer. I had an HVAC guy come out and install a fan motor on my outside unit. I looked up the fan motor price...$70.00 on line...my price...their charge for installing the new fan motor and two capacitors as preventive maintenance that I didn't need, over $600.00. And then the guy asked if I wanted a service agreement. I said no, and he wrote on the receipt that "customer opted for band-aid fix." I belong to a community newsletter that covers a lot of the neighborhoods in my city. Do you know how many times I've warned people looking for HVAC repair companies about this ripoff...how many times I've been thanked for warning people not to use this company's service. It's cost them way...way...way more than they over charged me. And, I will never stop making sure that these clowns never work for anyone that I have the opportunity to warn. It's been years and it will be decades more, if I live that long.
So, let that be a lesson service people. Be nice...be fair...or else.
Three years and 14,000 miles and a connector fail? That’s absolutely unacceptable. Chevy should be ashamed for that. It tells me the quality control is merely a suggestion with their parts suppliers and they don’t care. The fact that they wouldn’t take care of them tells me a lot about that dealership and they should Have done it just as a goodwill gesture, considering how new the vehicle is and what low mileage it is and how close to the warranty period He was out. I was in the electronics and high-tech world for over 30 years and your wiring skills are top notch. That’s a beautiful job you did.
My experience with a dealer was in 1997 when I custom built a Chevy K 2500 pick up anything kept blowing axle seals and shooting grease all over my rear brakes, they replaced it a couple times and then when it was out of warranty. They started charging me for it and I kept saying but you haven’t fix the problem so I took it to someplace else. They actually solve the problem for me and two years later, I got a Ford.
I just had a similar problem on my son's 2016 Colorado, 2 weeks out of warranty with 32 thousand miles. The service power steering light came on, this truck has electric power steering, owners manual says do not drive take to dealer when this light comes on, could have been a bad steering rack for several thousand dollars but all they found was a chaffed wire wanted $900 for 4 hours of troubleshooting time and repair. I ask them to call factory area service manager and they refused. After arguing with them for 45 minutes and pointing out that I had bought 3 vehicles from them in the last 5 years they finally lowered the cost to $600 or so. paid their fee and will never buy a car from them again. Oh and I made sure I told everyone I could about how I was treated. Funny thing, their customer relations manager call me a couple of days after the repair to see how the service went, I told her the story, she was going to check into it and call me back, been 2 months still waiting for the call.
It costs a lot less to retain a customer, than to have to get new ones.
Bro, you would think so but where I live..right between Milwaukee and Chicago...Chevy trucks EVERYWHERE.
My favorite auto repair channel!
Eric, you do the BEST job at explaining your work as you go.
I like how you think and the way you treat your customers.
Lets just say my experiences with dealers have made me watch channels like this so I can do my own repairs.
Bro,
I’m not going to lie, if I still lived in NY and didn’t perform my own maintenance I’d take my stuff to you in a heart beat. Keep up the good work.
I know this is a 4 year old video but having said that, in 1995 I bought a new Z71. Three years later and three weeks out of warranty, a noise developed in the transfer box. Took it to the dealer and they found a ‘C’ clip had fallen off or broke off. Anyway, they fixed it no charge. Impressed the heck out of me. So yeah, the dealership could have stepped up and taken care of this guy for sure. Depends on the guy in charge I reckon.
I'm commenting on a 5 year old video. Don't know if anyone will see this. Not a warranty story, but a dealership story just the same. I bought an Infinity off of a Lease, 22k miles, two year old car in Michigan. Drove it for a couple of years and went to Utah to complete a graduate degree (wife is from back west). One day the car was acting a little funny so took it to the Nissan shop for an inspection. Recommendation was to replace a tie rod plus an alignment, replace a knock sensor ($800+labor), and an oxygen sensor ($180+labor). Took it to a local shop the next Saturday morning to replace the tie rod and received nearly the same recommendation and quote for the knock sensor and oxygen sensor. Got a call from the shop owner on Monday morning. Conversation went something like this. Mr. Brown, you had your Infinity in the shop on Saturday for a tie rod and alignment. Mr. Brown (me): yes. Shop owner: your car has the exact same engine as the Maxima (could have been the Ultima, can't remember). The price for the knock sensor for the Maxima was $200+labor and the price for the oxygen sensor was $38+labor). Shop owner: if you crosswalk the part numbers between the Maxima and the Infinity, they are the exact same parts. We'll replace them at the Maxima rate. Mr. Brown: put them in!! We went back to that "mom and pop" shop for the next five years until I graduated and moved to Indiana for my next job.
The Infinity was a great car. The only reason we could afford it was that it came in off a lease program. I guess if you get labeled as someone with money (owning a luxury car), someone is always after your money!
That dealership lost a customer for $100 + your time to fix it!
So sad...
Great job on the fix, soldering it's the best way!
This is the time you take care of him by giving him a discount and now you have a customer for life.
Eric, I am a little new to your party, but am enjoying watching your collection of great videos. Your attention to the tiny details is most impressive. Due to many societal changes most young mechanics today are unfamiliar with the ch unit of measure, that you correctly distinguished between the need for a brown over red trim shows your mastery, if not your age. Carry on.
I bought a new Ford Ranger in 1986 that developed the disappearing paint defect. Although the F150's were covered by a service bulletin, Ford would not budge on the Ranger paint repairs. When my truck got bad enough and started to rust on the hood, I stenciled" Paint by Ford" across the front and made it a point to park in front of the dealer showroom whenever I needed parts.
If you get good service you might tell 10 people. If you get poor service you might tell 30 people, and they in turn will tell others. Keep up the good work, Eric O.
When you said it was $100 for it I thought it included the wheel speed sensor! $100 for just the connector is ridiculous!
It's expensive to store parts. And these connectors will likely stay in the warehouse a long time before they are finally thrown away in 30 years.
@@TheRedstar91 you'd be surprised, I've seen good parts not even 5 years old thrown in the bins at Toyota dealerships. Then again I asked the spare parts manager and he said what happens to it after it gets thrown in the bin makes no difference to him so getting brand new parts for Toyota land cruisers was pretty good
That Chevy has already almost out billed my 08 Corolla in repair costs. (Note I said 'repair', not maintenance like fluid and filters and tires and pads)
Bad customer service is not so much a issue here in the Netherlands. I bought a used car, and at the next regular maintenance inspection, the year after, they noticed my front tyres where gone bad. So they replaced them for new tyres for FREE !!😃
To me Eric you are a gentleman and a genius I only wish I was close there aren’t enough technicians like you. Keep up the great work 👍👍👍
When I worked at a GM dealer back when dirt was invented, we had a certain amount of warranty goodwill allowance from our Rep to cover things like this for our "good" customers. This doesn't sound like a very good dealership to not even ask their Rep to cover it under warranty.
That GM died during the bankruptcy unfortunately
@@BlondeWick Why? They got away with 35,000 million taxpayer dollars.
They paid back 15 of the 50 billion they got.
The role of that representative was made obsolete so GM dissolved that department and gave bonus to the board members.
There is still "goodwill" and "customer assistance" but they cut the $hit out of how much they help customers out BIG TIME.
I’m a tech at a Hyundai dealer in WNY and my service manager gives stuff away under warranty all the time even if they are out he finds a way, and us techs still get paid on it.
Our Hyundai dealer here in Ringold, Georgia same way really good people to deal with.
Glad to hear a good Hyundai dealer story,
That's great news. Guess I can feel better about this 6 year/100K Mile warranty.
@@MrTherandomvidsguy Your little avatar made me want to wipe a hair off my screen... obviously that didn't clear
anything... *sighs*
At the GM dealer I left earlier this month, my manager would give away work that shouldn’t have been warranty, and the techs would get paid, but the advisors would it get taken off of their pay stub
Ford dealer told me there’s no steering leak, what’s this then - as I present them with a biscuit tin with red liquid. Same dealer told me the intercooler was the pollen filter. With that level of service I service my cars myself :-)
Dealerships are out of limits with cost of repairs and even parts. No wonder many people go to auto parts stores. It isn’t OEM but for some things it’s okay. 2016 Ford Fusion due 100,000 mile replacement of spark plugs. Dealership quoted my wife $300. Bought the parts from them and SHE did the whole job in less than 40 minutes. SHE WAS MOTIVATED to show it could be done. Would only let me hold the flash light. Do what you can yourself but find a shop like yours for the times you need to. Great videos, just discovered. Thank you.
$100+ for a connector that would of cost them 30cents. That says it all by itself.
I would have just fixed the broken wire and made sure it was protected from future damage.
@@brianzacher7007 you buy a truck for $33.000 and keep repairing the wire
14,000 miles, and from this day forward, it will be a money pit for the owner. How sad.
buy a toyota
"Shhhh, dont say anything" I almost fell out of my chair and screamed "HI ERIC"
Im at this video as I bought a 2019 Express 3500 used that was a rental van, clean car fax, and after 6 months its developed the Chevy Shudder from the transmission which I did not know even existed until researching it today. It had 37k on it when purchased and now has 47k. Its going to the dealer today. I have read some horror stories on these transmissions and some people still have issues after many trips to the dealer. I am not a brand fan but I have not bought a Chevy in 20 years, I hope I don't regret this one.
Bought a 2011 Subaru new from the local dealer with 100K warranty. At 103K the throw out bearing started making noise. Despite it being out of warranty, the dealer got Subaru Inc to fix it for free. Since then, we have bought cars from that dealer in 2017 and again in 2021. Couldn't be happier.
Eric O that is why so many people on youtube have so much respect for you. I know I do. I dont comment very often but you deserve a comment on this.
A garage that you trust to do work on your car is like having a doctor you trust and respect they
are both invaluable . My dealings with dealerships are painful and I try to avoid them even if
I have to fork up some money.
I worked at a GM dealer, you said "Rules are the rules" NO!! A three week strike would be a game changer. I had several times of "not so nice" conversations with the shop manager and rep. Good vid Eric.
00:51 - i was talking to a buddy and i actually put my hand over my mouth when Eric did that. LoL Very funny of him to do that.
I've had warranty work on a Caddy that had a whole host of "issues".
The dealer never fixed it on the first go-round. Once it was out of warranty, I took it to a local shop where I received great service.
Dealers care about the sale, not the service.
Which is kinda weird given that dealers make most of their money on service, not sales (at least for new cars, not sure if it holds up for second hand cars). You'd think they'd be smart about this and give you good service during warranty (or even do some goodwill repairs if your cur is only just out of warranty) so you'd want to come back once the warranty expires and you need something done.
@@thierryvt the question is if they try to make money by -fixing- fiddling with it now and again instead of doing the repair properly...
@@thierryvt Thought I read or heard that most of their profit is actually derived from financing charges. Not the case?
Dealers care about the sales as it generates 80% of the revenue in service!!
The dealership I work at, we look at all issues. And we make sure that the issues are taken care of. The first time. No 2nd or 3rd time. Always do it right the first time, do right by the customer. It'll make a customer for life.
Its amazing how much more thicker the replacements wires are compared to the originals. Its like GM was planning for it to break
Exactly! The original should have been larger.
You assume GM has a plan.
ding ding ding ding ding you got it...there just waiting for shit to fail.
love your videos. They keep me informed as a retired mechanic. :)
When I was a teen my grandfather had a 95 Taurus. He took it to the dealer who said it needed a water pump. When I went with him to pick-up the car I saw the bill was $1400. My grandpa didn't know any better but I began the question why a water pump cost $1400. When I looked at the bill they had charged him for 2 water pumps, 2 intake manifold gaskets, and a bunch of other stuff he did not request. I caused quite a commotion but I don't remember what the end result was...anyhow, dealter trying to scam the elderly.
Chevy still won by charging $100 for a connector. That's almost criminal.
I would have returned the connector and resoldered the original.
legal no morels
Can confirm 10 years ago they were still called roach clips 🔥💨
Nice work! Appreciate the attention to the details. Anyway, used to take vehicle for oil changes at local dealership as they would send me coupons for great deals on synthetic oil changes. I could always expect the service advisor to try to recommend services there I knew were not good deals or necessary like $99 cabin filter changes...shut the front door! Final straw was your vehicle has a major oil leak and was estimated $400 to fix. I regular check for leaks under hood and under vehicle. I left the dealership and went to my usual trusted repair shop. They inspected my vehicle and found no leak.
I've been a fleet mechanic for 6 years and have had experiences with all of the big three (in regards to there 2500-5500 trucks). The best experience I've had has been with dodge my service truck (Ram 5500 6.7l 4wd) it had scr issues on 2 different occasions and a transfer case issue. None of the dealers in my immediate area had diesel techs an where not willing to take the truck in. so I had to take the truck 60 miles away. Hilton head dodge fixed the truck every time for no cost to the company. And had a loaner ram 2500 for me to use while my truck was in the shop. I was in an out with the loaner in about a 30min - a hour everytime.
When I was a tech, and this thing came into my bay, I would have just fixed it, and told the writer to work it out with the regional rep.
Like a dog eating a potato chip the click Eric makes with his knife every time sounds very satisfying.
Isn't it amazing how when it comes to "Tolerances" in SAE/Aerospace we operate with defined limits yet the "Big 3" do not on Warranties ... BMW as well (had an M3 in Belgium back in the days of a 1 year Warranty" and blew a Head Gasket (a known "Manufacturing Defect) sitting in Traffic and cost me $2k and 3 months to get it fixed ... even with this Gringo Texan telling them their 3 million Euro machine was wrong and the timing was off) ... never bought another BMW again .... nor will I. Sadly, "Corp America" has also lost the plot and this is a prime example ... thanks for making this guy's problem as painless as you could !!! Bravo
Good ole super 33, a revelation in the world of electrical tape. Works even when it's so cold you can't feel your fingers.
My vehicles are so old, I can still fix 'em myself!
78 Ford 150 lol
@@lentoncrerar1796 2000 Ford F250 7.3l
Mark DiSilvestro you are smarter than me and millions others.
Same year as I was born, a '56 2door 210 Belair wagon with a '57 283 sitting in it. My smog man says he wishes new cars ran that clean. He checks it for 6 pack of soda and a bit of visiting.
@@bff1316 Same year for me too. In high-school, my Dad let me drive his 67 Chevelle hardtop with a 283 & Powerglide. Unfortunately, I never drove it very far as I couldn't afford the gas. Wish I had that car today!
I used to love GM cars and in fact have personally never owned anything but. I learned years ago what GM was all about. Had an 89 Firebird Formula 350 (still own it) but in about 93 it began to run crappy. My brother was a well known reputable mechanic. The car has a TPI engine that was considered exotic at the time. He called several GM mechanics who told him since only Vettes and hi performance Camaros and Firebirds had those engines and dealer mechanics knew very little about them. They would just replace parts until they fixed the problem. The issue was the car would only rev to about 2000 RPM and fall flat on its face and stall. No check engine light or stored codes in ECM. So we went through replacing parts that could cause this starting with the cheapest first. O2 sensor made no difference. Next was actually the ECM module which fixed the main issue. However what happened was the failed ECM caused the engine to run very lean and it melted the internals of one of the catalytic converters. Then he called GM about the converters. The car was less than a month out of the 6/60 power train and emissions warranty. It had about 32,000 miles at the time. GM said the converters were $746 and good luck. The converters were 1 piece stainless steel from each exhaust manifold to each converter then into the single over axle pipe. I didn’t expect them to cover the entire thing but thought they could have cut me some sort of brake on the price but no. The car still doesn’t have 60,000 miles on it yet.
Exactly why Toyota is out selling GM.
I wish I had a south main auto in my town! You really know your stuff.
Welcome to Chevrolet, service with a smirk.