I Got My Butt Kicked 🤬

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  • Опубліковано 25 жов 2020
  • It happens from time to time when you make assumptions... you get your butt handed to you on a very simple diag just to find out it is your own fault for assuming! -Enjoy!
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КОМЕНТАРІ • 2,6 тис.

  • @SouthMainAuto
    @SouthMainAuto  3 роки тому +747

    Well here you have it folks. I know many of you think I don't make mistakes so I feel I need to make some videos to prove you wrong. I make many of them and I am 100% sure as long as I am on this side of the sod I will make many more. In this video and diag my biggest mistake was making assumptions and not gathering the easy low hanging fruit first. I had no reason not to believe the test results the customer had provided with me with but as you seen in the end of this video it bit me. Easy 5 min diag took me the long way around and cost noting more than some extra time. No harm no foul at the end of the day.
    Happy Testing,
    -Eric O.

    • @adamsmith1470
      @adamsmith1470 3 роки тому +16

      We’re all human 👍

    • @hussssshie
      @hussssshie 3 роки тому +41

      There is no way you won't make any mistakes. When most of us say you don't make them, is because you don't tend to fall into easy assumptions. Your shop doesn't replace the ECU at the first chance like many (MANY) other shops do. I work in fixing electronics and I think your diagnostic methods are usually flawless. And sometimes you go an extra mile when its obvious where the problem resides, but you want to prove it. We truly value you for that.

    • @Nmdixon-cu7vm
      @Nmdixon-cu7vm 3 роки тому +40

      It takes a real man to be honest and admit they were wrong. Nothing wrong with that Eric. 👍

    • @woodworking5979
      @woodworking5979 3 роки тому +11

      It happens called being human.

    • @cyrusmoser1090
      @cyrusmoser1090 3 роки тому +15

      Thank you Eric for your time and knowledge!

  • @miguelrocha768
    @miguelrocha768 3 роки тому +706

    The first rule of troubleshooting. Never trust whoever was before you, they couldn’t fix it.

    • @ekop1778
      @ekop1778 3 роки тому +1

      goes TO SHOW THAT YOU SHOULD NOT TAMPER WITH THINGS
      IF IT AINT BROKE DONT FIX IT.. SHOULDA GONE BACK TO THE DEALER IF YOUR GONNA VOID THE WARRANTY

    • @dashcamandy2242
      @dashcamandy2242 3 роки тому +9

      Always try to walk into the situation "blind" at the very beginning. This way the diagnosis isn't tainted by the customer explaining, possibly in wrong terms entirely, what he or she (or a previous shop) attempted to do.

    • @javiTests
      @javiTests 3 роки тому +8

      You're totally right. I have to do the same in other field (computer engineering) and most of the times one of the assumptions of the other person is wrong and that's why they can't fix it! By the way, it happens to me the other way around as well, so I don't blame them :).

    • @timkondek8256
      @timkondek8256 3 роки тому +8

      This right here is the most important point. Something is wrong with their testing, analysis, or conclusions, otherwise they would have fixed the problem!

    • @Bruel111
      @Bruel111 3 роки тому

      Well said!

  • @Martin_from_SC
    @Martin_from_SC 3 роки тому +326

    Even the master makes mistakes. Kudos for showing the mistake and not deleting the video.

  • @iplanttrees8875
    @iplanttrees8875 3 роки тому +107

    Mad respect for deciding to post it. Nobody would have known other than you. So the fact that you chose to post it anyway says a lot.

    • @brentfarvors192
      @brentfarvors192 Рік тому

      Not true; The original customer would have known, and he's even madder at himself...

    • @danielrapoza8468
      @danielrapoza8468 Рік тому +1

      Wow, what a great and valuable lesson learned for all of us. Eric thanks for posting.
      You Rock... You can walk on water, when it is a puddle in your shop. ☺️. Dan

  • @TwilightontheTrail
    @TwilightontheTrail 3 роки тому +164

    I was afraid we were going to find that the reservoir was empty.

  • @HankeyMcSpankey
    @HankeyMcSpankey 3 роки тому +101

    If a customer says: "don't check X, because I already cleaned/replaced/tested X" X has a 95 to 99% chance of being the issue.

    • @LAactor
      @LAactor 3 роки тому +6

      agree. On Toyota Maintenance's channel, there was a customer who said don't check the cabin filter and air filter, as he (the customer) told him, he does all that. The mechanic looked anyway. It was semi dirty and had rocks in it. And was half folded up like an accordion. the folded up parts were still white.
      Some of his other videos were about shops who people paid hundreds to change fluids and when he looked at the bolts, didn't look touched. And even if they used suction. When he opened the drains, sludgey or cloudy or black fluid came out. So in some cases they weren't changed or changed the right way. Or changed and or partially changed so not all the fluid came out and was made clean. Like in the case of torque converters. Still metal fragments present on the stick..

    • @plantmanstudios
      @plantmanstudios 3 роки тому +1

      As someone who worked as a technical support agent and talked with 1,000's of customers I can attest to this statement. There were way too many times where the customer said they did what I asked them to do but once I walked them through the process they realized they did it wrong. As a seasoned technical support agent I always went through each of the troubleshooting steps to avoid this issue.

    • @tedunderkoffler4164
      @tedunderkoffler4164 Рік тому

      Interesting that the owner identified the problem @ 1:25 when he stated there was no power on the orange wire. Had a similar problem on my Soul which turned out to be an open motor, but not thinking automotive ckts typically ground to run I chased my tail until I installed a separate ground wire and the unit still did not work THEN I TESTED THE MOTOR and ... went and bought a new pump. Sometimes we chase are tail because we ignore the KISS principle.

  • @Michigan-Tactical
    @Michigan-Tactical 3 роки тому +130

    You didn't make a mistake. You successfully showed us how not to diagnose a problem.

  • @billclinton6040
    @billclinton6040 3 роки тому +29

    The real tragedy here is that the owner fixed the problem, but somehow unfixed it at the same time. LOL

  • @davidward4074
    @davidward4074 3 роки тому +28

    It is incredibly refreshing that you can admit your mistakes and allow us to benefit from them. I still believe you learn more from a mistake than anything else. Well done.

  • @plumbum48
    @plumbum48 3 роки тому +99

    Person that never makes a mistake can’t be doing much.

    • @williamsquires3070
      @williamsquires3070 3 роки тому

      Yeah, if you’re doing nothing, you’re learning nothing... except how to end up fat and lazy. We already have a glut of people with a Master’s Degree in that. 🤣

    • @Cheepchipsable
      @Cheepchipsable 3 роки тому +2

      "Person that never made a mistake never made anything" is the quote.

  • @terrycullender123
    @terrycullender123 3 роки тому +25

    Got an emergency service call. A theatre full of employees can't hear their annual safety film. $50,000 waiting on a "mute" button.

    • @tyree9055
      @tyree9055 3 роки тому +2

      😄😆🤣😂😅

    • @nuggert
      @nuggert 3 роки тому +1

      Oh no, we work for the same company don't we

  • @gstorhof1
    @gstorhof1 3 роки тому +27

    "A Chevy Cruise with no cruise control" I had a Jeep Compass with no compass

    • @hankkingsley2976
      @hankkingsley2976 3 роки тому +7

      I had a Ford Escort with no escort she didn't show up

    • @Skoda130
      @Skoda130 3 роки тому +3

      @@hankkingsley2976 I had a Chevy Beretta. :-)

    • @tyree9055
      @tyree9055 3 роки тому

      @@Skoda130 So... should we check the glovebox or the trunk?
      😄👍

    • @tyree9055
      @tyree9055 3 роки тому

      So who got an Impala with their Chevrolet?

    • @gokblok
      @gokblok 3 роки тому +3

      I had a Jeep Commander--but nobody tells ME what to do

  • @yepper1165
    @yepper1165 3 роки тому +7

    "A wise man learns from his mistakes. A truly wise man learns from other people's mistakes." Thanks for sharing yours for us to learn from.

  • @acmaras
    @acmaras 3 роки тому +60

    Eric: "Plan the work, work the plan." Mrs O: "Well, somebody didn't plan for this, huh?" You two make an awesome team. I love it! Keep up the great work!

  • @kennethbrown1879
    @kennethbrown1879 3 роки тому +88

    Man eats humble pie and still shows the world.
    What a humble man.

  • @sometimesleela5947
    @sometimesleela5947 3 роки тому +21

    The only mistake made was expecting things to go right on a Monday.

  • @darrylhowe1465
    @darrylhowe1465 3 роки тому +8

    Only the honest professionals make mistakes. The dishonest ones never make a mistakes. Thanks for being an example of honest professionalism.

  • @paddrivers
    @paddrivers 3 роки тому +194

    A man who's never made a mistake has never made anything 😎🇬🇧🇺🇸

    • @stuckinmygarage6220
      @stuckinmygarage6220 3 роки тому

      Well said

    • @TeezerDriz
      @TeezerDriz 3 роки тому +1

      My uncle used to say that too. Best advice he ever gave me.

    • @sterlingstephens7093
      @sterlingstephens7093 3 роки тому +4

      Only one man,jesus

    • @PurityVendetta
      @PurityVendetta 3 роки тому +2

      When I first started my company I got a contract from one of our retail customers. I made a really, to me, stupid mistake. The customer could tell I was absolutely mortified. He just looked at me smiling and said that very same thing 😊

    • @melissaboyer7428
      @melissaboyer7428 3 роки тому +1

      Dont know what your talking about. They made a song just about me you know. Goes a little somethin like "oh lord its hard to be humble....." Except for i don't get better looking each day.

  • @t5ruxlee210
    @t5ruxlee210 3 роки тому +38

    "The "We Don't Work On Nissans" sign you ordered is ready sir. Will that be pick up or delivery ?"

  • @retiredkidbuck
    @retiredkidbuck 3 роки тому +4

    Nobody can ever take that experience away from you. You've built both knowledge and character. It's like money in the bank.

  • @mikeyard6701
    @mikeyard6701 3 роки тому +1

    Never do I follow someone’s diagnosis..

  • @theovandaele3220
    @theovandaele3220 3 роки тому +67

    Finally a video where the "If I can do it, you can do it" matches my personal experience. (except for the bit at the end where you actually got it working)

    • @subzeromjc
      @subzeromjc 3 роки тому +1

      haha to funny!

    • @tyree9055
      @tyree9055 3 роки тому

      I generally get to the bottom of things, even if it might take me months (usually), or years as in my Pontiac's vibration, which was due to the rear end being out of alignment and it was not adjustable. It wasn't until I started doing 4-wheel alignments (for my Subaru and was able to see the printouts), that I decided to do one for the Pontiac. Then I was able to see the misalignment and asked the technician about it. He told / showed me what I had been trying to figure out for over a decade!
      👏🤣
      Damn those old school Front-End Alignments!!!

  • @jamesretired5979
    @jamesretired5979 3 роки тому +22

    live and learn. the last perfect guy got nailed to a cross.

  • @consaka1
    @consaka1 3 роки тому +14

    One thing I have learned for absolute surety is that just because Eric O can do it doesn't mean I can do it. 😁

    • @chex313
      @chex313 3 роки тому +1

      I try and try to get my brake fluid to do that sound.... nothing... crickets...

  • @cward1954
    @cward1954 3 роки тому +3

    Nothing like being your own worst enemy. It's the story of my life.

  • @bigclivedotcom
    @bigclivedotcom 3 роки тому +311

    Been there. But less wild goose chases as I get older and wiser.

    • @javiTests
      @javiTests 3 роки тому +20

      Nice to see you here, BigClive! I guess we subscribe to the same channels! There is one very interesting channel with a guy with a long beard that is very good with electronics, it is quite entretaining and you learn a lot of things! As a plus you laugh sometimes so hard when he tries to cook things with two forks and passing electricity through food!

    • @andrewshelley410
      @andrewshelley410 3 роки тому +17

      Eric needs a sludge containment pie dish.

    • @donaldkuell3245
      @donaldkuell3245 3 роки тому +2

      Why does the washer fluid look so much like antifreeze?

    • @mrbibstoo
      @mrbibstoo 3 роки тому +5

      Me Too!! That's why I'm retired. Too many things can go sideways with all of the electronics nowadays.

    • @fevengr9245
      @fevengr9245 3 роки тому

      Or as Spock once said: “…chasing wild aquatic fowl…”

  • @INDENTUREDTRADER
    @INDENTUREDTRADER 3 роки тому +54

    “Learn from the mistakes of others. You can’t live long enough to make them all yourself.”

    • @mikediamond1522
      @mikediamond1522 3 роки тому

      What an Idiot! That's why they call me an Idiot! At least your working and trying. Learn something new every day. God Bless!

    • @plantmanstudios
      @plantmanstudios 3 роки тому

      haha! nice!

  • @PaulysAuto
    @PaulysAuto 3 роки тому +7

    I really appreciate you Eric, you're a genuine and honest man!
    I called Jenny, but I keep getting her voice-mail and apparently it's full???
    Trying to find the squirter pid is no easy task, but once you do, be sure to hold on to the switch and enjoy the ride!
    Been awhile since I watched me some SMA, but I always come crawling back for more!
    Anyways I hope you are doing well my friend!

  • @dougtrapp8872
    @dougtrapp8872 3 роки тому +1

    When I was a young man I worked for an old mechanic, a good mechanic. One day a customer came in and said he needed his brake master cylinder replaced. He pointed into the cab of his truck and told Cliff he would like a fast turn around.
    Cliff said no problem and put the truck up on the lift (old chev with the master cylinder under the floor). Took Cliff no time at all and the truck was on the ground with a replaced master cylinder.
    The customer came and paid for the work and drove off. Cliff stood there waiting. about five minutes went by and here comes the customer, madder than a wet hen, he started yelling at Cliff about cheating him and wanted his money back.
    Cliff asked him what the original problem was with the pickup, the customer said it was a low brake pedal. Cliff put the truck up on the lift and adjusted the brake shoes, brought the truck down and said "no charge" for the adjustment, but the labor to change the master cylinder stood.
    The customer shook his hand and sent his family and friends to Cliff until Cliff retired.

  • @caronmj
    @caronmj 3 роки тому +136

    Can’t count the times I’ve made the same mistake. Trusting someone’s work leads to a longer day.

    • @willyluciano9036
      @willyluciano9036 3 роки тому +1

      This tbh. Now my story isnt exactly that, but i diaged a crank sensor on a ram 1500 at my dads shop, left for a new job. truck came back though.... checked it myself again, same results in my diag. Older brother who left to become a bespoke race engine builder and tuner came by, diaged crank sensor "but i replaced that tim" "okay, cool". replaced, truck ran like new. I wasnt even wrong with initial diag. Cant trust any repair at that point. Maybe you did it yourself and exactly as you should. Parts dont always have best quality control though. sometimes, you did replace the right thing. and tbh, i goddam hate it.

    • @wolfmanrebel874
      @wolfmanrebel874 3 роки тому

      Just happened to me, dude pulls up swearing he needs a rack and pinion, has a new one in the back of the vehicle wants us to change it..ok, I change it out start the vehicle and power steering cooler is blown out that was his problem all along, now in my defense though the guy just had it dropped off with a note " install new rack pinion" didn't say "why" he thought he needed one

    • @throttlebottle5906
      @throttlebottle5906 3 роки тому

      sometimes I don't even trust my own work. on little things like network jack termination, cannot tell you how many times I reverse wired or swapped a pair. it's very easy to not pay attention to the jack labeling and mix 568A and 568B standards.
      kicking myself in head, because I just recently did it 4 times! of course they were older cat6 jacks, with the most stupid labeling scheme known to man.

    • @willyluciano9036
      @willyluciano9036 3 роки тому +1

      @@throttlebottle5906 Sounded like chinese to me but i get your basic point and yes, thats actually why i didnt rediag that ram as a crank sensor again. I MUST have missed something. I spent hours trying to figure it out by the time older bro just replaced it again. I cant think of the specifics but ive also been there where i was missing something or simply did the work wrong and that definitely sucks too. How much confidence should we have in ourselves? Thats the real question

    • @2491kridge
      @2491kridge 3 роки тому +2

      Yup, anytime I get asked for help by a guy at work I will always of course ask for all the details on where he’s at with the diag but then I start off from square one even if he already did everything I’m about to do

  • @Effay513
    @Effay513 3 роки тому +59

    3 mins in and I’m thinking there is no fluid in the bottle. 😂😂🤦🏻‍♂️🤦🏻‍♂️

    • @killface1
      @killface1 3 роки тому +3

      @@islandhopper100 that was my 1st thought too. Lol. Granted that wasn't the problem but to find out is just a quick blast of air from a blow gun.

    • @1337penguinman
      @1337penguinman 3 роки тому +2

      @@islandhopper100 clogged or broken. Little critters love chewing on those things.

    • @jimgerock9190
      @jimgerock9190 3 роки тому

      That's what I was thinking - but lots of newer vehicles have a sensor that turns on a warning light on the dash. Flashback to the late 80's/early 90's and the "talking" Nissans: "Your washer fluid is low".

  • @alexchliwnyj5941
    @alexchliwnyj5941 3 роки тому +3

    Actually this is one of your best videos because it was so entertaining. We all eventually learn that you can't trust others diagnosis.

  • @61rampy65
    @61rampy65 3 роки тому

    About 35 years ago, an Econoline van came in the shop with no tail/parking lights. Found blown fuse. New fuse blew as soon as you turned the lights on. OK, short to ground somewhere. Within minutes had it narrowed down to the right rear taillight area. Since I knew everything, I KNEW that a bulb never shorts to ground internally, so I never bothered to even look at the bulb. THREE hours later, I still had it narrowed to the right rear. Finally replaced the bulb, and voila, all works OK. Life lessons learned: 1) I do NOT know everything. 2) Do NOT overlook the obvious! 3) I have never seen another bulb shorted to ground since that one and only time.

  • @arcburn3364
    @arcburn3364 3 роки тому +22

    I couldn’t believe you were giving the customer’s phone number out until you completed it. Boy am I glad I didn’t have a drink in my mouth. You are so spontaneously funny all the while teaching us.

  • @TheBigdawg441
    @TheBigdawg441 3 роки тому +66

    This is not an automotive channel, it is a therapy session. You provide an example that there are others out there that share our pain. Even though you know the course of action, something fouls the plan. Thanks for the (always great) content Eric!

  • @dasb00t32
    @dasb00t32 3 роки тому +3

    No mistake at all, it was actually one of your best educational videos

  • @thedude652
    @thedude652 3 роки тому +9

    I started laughing at "pump motor output for the navigation system?" Hahaha

  • @alanholt6535
    @alanholt6535 3 роки тому +34

    "If I can do it you can do it." Yup, I make those same mistakes all the time.

  • @Pyro17059
    @Pyro17059 3 роки тому +27

    Had me laughing in the first 15 seconds 😂..."I dont know what engine it is, but Im sure its big"

  • @robwinder4282
    @robwinder4282 3 роки тому +2

    I worked for a man many years ago who once jokingly stated “The only mistake I ever made was when I thought is made a mistake, and I was mistaken”...Gosh Eric...you’re human! 😁

  • @bodynfocus
    @bodynfocus 4 місяці тому

    Love going back and watching older videos of Dr. "O" at work. In other news, wife is not too thrilled at my new favorite saying "well there's your problem lady" ... 🤔🤔

  • @WatchWesWork
    @WatchWesWork 3 роки тому +20

    Yep. Been there. So many times! The least reliable part of any complex system is usually human...

  • @yachtsteve
    @yachtsteve 3 роки тому +8

    I love when you start cursing. What "the thunder" happened here

  • @lewmuller8687
    @lewmuller8687 3 роки тому +6

    Well, sometimes we follow bunny trials. It happens. You're still the best diagnostician I have watched. Keep up the good work.

  • @vance14005
    @vance14005 3 роки тому +33

    I watch a lot of auto repair channels but, none of them make me feel like a kid opening a present at Christmas like your channel does every time you put out a new video (even when you help us learn from your mistakes - those are some of the best, actually). I told my wife this and she says I have a man crush. I don't know about that but... Thanks for another great video/present! Take care!

    • @vancemarin8022
      @vancemarin8022 3 роки тому +4

      Vance you made the same comments as I was going to!! Vance from another mother !!

  • @wyan008
    @wyan008 3 роки тому +14

    If you aren't making mistakes you aren't working hard enough !!
    Love the professional integrity and honesty.

  • @greasee.monkey7224
    @greasee.monkey7224 29 днів тому

    I've been fixing cars for 30 years and still make mistakes. Plus, the new bells and whistles on these newer cars invite all kinds of learning the hard way. You learned, and were man enough to still post it. Thanks for being a good guy, Eric O.👍👍

  • @MistyMountainVideo
    @MistyMountainVideo 3 роки тому +2

    I have found that you Learn more from not only your own mistakes, but by observing the mistakes of others. It made this video all the more educational and well worth watching.

  • @SmittySmithsonite
    @SmittySmithsonite 3 роки тому +19

    I've got burned a few times by customer diags before. Customer: " Part xxx is bad". ME: "Are you sure?" Customer: "100%." Ok, so I go online, order said part, call the guy when it comes in and he drops vehicle off. Install new part and it doesn't work! Start troubleshooting like I should've done to start with instead of jumping on the customer's parts cannon, and voila - no power or no ground! I've had other similar situations where I test the old part before I remove it and it's working, but the new part the customer installed was bad! "It can't be that - it's new!" Me: "NEW means, Never Ever Worked." Yet another time, I went with a customer diag and ordered a part, and it turned out that part wasn't even remotely involved in the problem! Combined, I bet I wasted 2 days straight on these! Now I take all customer diags with a grain of salt, even my friends'.

    • @KY.0009
      @KY.0009 3 роки тому +1

      There are definitely tons of people who think "that couldn't be bad, we just replaced it 3 months ago!" And I assume back in the day that would have been a valid assumption about 95% of the time. Im not even 30 yet and im ready talking about how they dont make stuff like they used to. Its a real hassle trying to find parts that are worth a shit anymore

    • @arnodyck
      @arnodyck 3 роки тому

      Sucks when the boss says "change coil one with this good used one, because I had it diagnosed by a real mechanic and that's what he said". I've got a 310s and don't need to take that garbage. I said get me 8 plugs and 8 coils and we'll go from there. So he said cut the cats off and scrap it. Aye Aye captain cluster f...

  • @jbrhel
    @jbrhel 3 роки тому +107

    Hey Eric, we're all human and by nature we make mistakes. You're just like all the rest of us imperfect humans and I admire you very much.

  • @ericrohloff
    @ericrohloff 3 роки тому +2

    The fact that you show your human makes you an honorable person. Great job!

  • @jamesfranks5576
    @jamesfranks5576 3 роки тому +3

    I'm a pretty decent mechanic, you're a pro. I love the transparency on this one. I always go to you when I am working on something you have posted a video on to learn if you have a better way. You often do. Keep it up.

  • @bigvic4468
    @bigvic4468 3 роки тому +46

    MY BOY SAID " I ALREADY CHECKED THAT DAD!".. I TOLD HIM "YEAH, I KNOW. THATS WHY IM CHECKING IT"!😆

    • @throttlebottle5906
      @throttlebottle5906 3 роки тому +3

      it's funny when you do that while customers are watching and they say we already checked that. I usually give them a spiel about possibly lose connector giving them a false reading and blah blah blah. when of course I'm really double checking what they claimed is good. but sometimes it actually is just a lose connection lol

    • @zechariahhill7724
      @zechariahhill7724 3 роки тому

      HAHAHAHAHAHAHAHAHA

    • @mikebraz25
      @mikebraz25 3 роки тому +1

      I tell my son at times I don't care if your holding the part in your hands. Look again. Hahaha

  • @zeke112964
    @zeke112964 3 роки тому +30

    Learned the same thing....NEVER trust someone else's diagnosis.....Guy told me it one thing and planted that "seed" in my head and I was totally wrong. Wasted 2 hours for a blown fuse

    • @roverrovert6406
      @roverrovert6406 3 роки тому

      Same, when I first started out they said it was the clutch switch that it wouldn’t start ended up testing for an hour till I realized it’s the starter I will never take the customers word again!!!

    • @mrbibstoo
      @mrbibstoo 3 роки тому

      Been there, done that! "Nuff said.

    • @jussikuusela7345
      @jussikuusela7345 3 роки тому

      I have once wasted 3 hours looking for a blown fuse or dysfunctional relay or switch on a car that was missing power locks, to find out it was likely an issue of crashed software. Everything went good by disconnecting the battery terminal for a few seconds.

  • @rogeranthony3183
    @rogeranthony3183 Рік тому +2

    I think I have watched almost all your videos and I can see you’re human. Mistakes happen and this video really was one of your best one’s!!! Thanks.

  • @yourbigattitube
    @yourbigattitube 3 роки тому +2

    It's OK, I made a mistake once too.... HA HA HA (Lots of 'em) Learned too! This actually made me feel better because I realized that maybe I'm not the only guy trying to diagnose something with Murphy's Law chasing me around. Thank you for your honesty! Great video!

  • @tobytyler3950
    @tobytyler3950 3 роки тому +56

    Nothing ugly to say... you are still the best mechanic I have ever seen... I wish I had your intellect

  • @FloridaTwoWheelAdventures
    @FloridaTwoWheelAdventures 3 роки тому +35

    “Well, somebody didn’t plan for this, huh?” Mrs. O said it all in those few words so there’s no need to dog pile! Redeem yourself with a brake job. It’s been a few days since I’ve watched one. 🤣

    • @robertroy8803
      @robertroy8803 3 роки тому +1

      Mrs. O doesn't need to get a knife from her fancy shop kitchen to cut to the bone.

    • @FloridaTwoWheelAdventures
      @FloridaTwoWheelAdventures 3 роки тому +2

      @@robertroy8803 that’s right! Forget, Verbal Judo, Mrs. O is a Verbal Ninja!

  • @johnnyf99music74
    @johnnyf99music74 3 роки тому +2

    The lessons learned in this video are as valuable as any other that Erik produces.. thank you so much for not hitting the delete video...

  • @rhoonah5849
    @rhoonah5849 3 роки тому

    I used to do tech support for a process control software company early in my career and learned to never trust the customer/user. Some of my colleagues would ask questions like "Is boxA set to 300?" and the customer would say "yes" but many times it was because they had no idea what you were talking about and were too proud to tell you. So I taught them to ask "What is the value in boxA?" instead to get more accurate information. Then I'd just have them export their config and email it to me since that doesn't lie :)

  • @scottsmrcka2769
    @scottsmrcka2769 3 роки тому +21

    I always do my best to completely ignore my customers diagnosis. But yet have been led astray a few times as well.

  • @JoesAutoElectric
    @JoesAutoElectric 3 роки тому +104

    Well, I will not get into war stories here for fear of being banished from the channel. I will say that I feel for you on that one. I have also learned the hard way not to let a customer sway me from my approach. How you ask? Pretty much the same as what you showed here. Chased my tail to find it is the exact component they claimed is not the problem. We all do it brother. Great video and even better lesson to all of us to stay with our plan. You're the best brother.

    • @meabob
      @meabob 3 роки тому +8

      Many times, especially when it's an electrical component, if the customer says it's not "that", it pays if you start with "that". LOL

    • @HouseCallAutoRepair
      @HouseCallAutoRepair 3 роки тому +4

      What doesn't work? and where is it? I always start there.... Doesn't mean I know where I'm going, but I need a place to start.

    • @alabalanutnbolt
      @alabalanutnbolt 3 роки тому

      Thought Joe might have said. “ never take notice of a knucklehead “. 😎

    • @KingOfKYA
      @KingOfKYA 3 роки тому

      The funny thing is hardware or software issues/bugs, the second pair of eyes starting (with less context of the situations) way too often exposes the super simple problem.

    • @KingOfKYA
      @KingOfKYA 3 роки тому

      Also one potential answer (because it happen to me on my old focus but blue paper towel) related to a sludge is its likely a DC motor so it can spin ether direction, so if they tested the OEM pump in reverse polarity it may have unstuck itself. That may also explain the replacement motor also dieing if it sucked up sludge immediately. Try powering the new pump up both directions and see if it spins up:)

  • @cbxandy9441
    @cbxandy9441 3 роки тому +5

    Eric, don't be hard on yourself, it just proves that you are human. Thanks for sharing. :)

  • @nathanfish4510
    @nathanfish4510 3 роки тому

    Honestly, I think this is the best "paid" mechanic I've ever seen. Seriously, I want to know what his acceptable tolerances are? Most mechanics I know don't torque to spec due to time or actually follow a diagram do to "flat rate". I've never met a PAID mechanic that would take the time to do what you do. If I lived close to him, this would be the only mechanic I would use. As a previous paid mechanic with very little access to any diagrams or serious diagnostic tools, anymore I would love to see you diagnose a car without using Snap-On scan tools or All-Data. Just what you expect the average DIY "shade tree" mechanic has.

  • @DIYDaveOK
    @DIYDaveOK 3 роки тому +75

    Hey, Eric, if a pro like you can make a mistake, it gives all us DIYers unending hope!!! 😁. I was a third of the way through a timing belt job on a friend's 01 Civic when I noticed the belt was essentially *brand new* . Friend insisted he'd *never* had a timing belt done; he had 220k miles on it. I kinda panicked, offered to do it. But when I told him about the belt, I asked him if he'd ever had a water pump replaced - he said "Oh, yeah, just a couple years ago!!" I shook my head, put it all back together, and thanked myself for checking the belt before I tore up the rest of his car! 😁

    • @killface1
      @killface1 3 роки тому +4

      Not just the DIYers... but also some of us Masters too. 😁

  • @billdougan4022
    @billdougan4022 3 роки тому +11

    I replaced a fuel pump in the early 80's on my Plymouth. The new fuel pump didn't work. I took it back and got another new pump. The store owner said there is a one in ten thousand chance that it was bad. I put the second new one on and it started right up. Here's your one in ten thousand and smiled.

  • @mongomay1
    @mongomay1 3 роки тому +1

    Get a scoop of I-Scream in your favorite flavor to go with your humble pie and a black&tan to wash it down.

  • @KECOG
    @KECOG 3 роки тому +2

    The fact that you admit your mistakes makes you both a human being, and honest. Our mechanic openly admitted to me at one point that they should have checked and changed a coolant hose before they did; that actually encouraged me in that repair. True human being, honest and fair. Can't get much better in a mechanic, Eric. Love your videos!

  • @misterhandy5121
    @misterhandy5121 3 роки тому +27

    LOL Eric , one thing I learned over the years is, " The Worst diagnosis is someone else's diagnosis" !

  • @unclechaz8426
    @unclechaz8426 3 роки тому +14

    Even us old 50 + years old mechanics get our lunch eaten. It helps us be humble. 😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱

  • @TormentedPenguin
    @TormentedPenguin 3 роки тому

    My first rule of component diag... Unplug and check for power regardless of previous diags. Great video to show we all mess up.

  • @phillipgroom9187
    @phillipgroom9187 3 роки тому +1

    Been there done that as well. Hard lesson to learn, but I have learned from my past to do my own trouble shooting. Don’t beat your self up over this. Good job!

  • @BigDaddy_MRI
    @BigDaddy_MRI 3 роки тому +19

    As you know, Eric, I work on, install and certify MRI systems. When I go to service a MR that has been worked on previously, I always start at ground zero. I listen carefully to the previous attempt, and then follow my own troubleshooting process. Sometimes the folks who were there before get angry and storm off. Other times they shut up and help. But, following your own gold standard is the best course and it works for me. “Fresh eyes” on a problem means a new way of troubleshooting. A new process. And it works.
    Your frustration is well founded. And understandable.
    This was a great video!! Thanks for going ahead and publishing it. My respect for you, as high as it is, just jumped a level. Outstanding attitude, even frustrated and still a great teaching video. Thank you!!

    • @brockmacmartin122
      @brockmacmartin122 2 роки тому

      You did nothing wrong except trust the work of another person. The only thing is next time someone says the new pump worked is how did verify the new pump actually worked.

    • @xxM4Mxx
      @xxM4Mxx 2 роки тому +1

      I couldnt agree more with the "fresh eyes" comment. Couple of times someone would be working on something and cant figure it out, I come by and lend a hand. After some time troubleshooting I would sometimes spot the issue and help fix it. Afterwards they would say "I can't believe I missed that", I would say, "don't beat yourself up over it. a fresh set of eyes can help with a diff. way of looking at it." I myself have had that happen to me also. You would be tracing down an issue, and after awhile you get frustrated and end up missing things, most commonly simple/easy things. At that point having a "2nd set of eyes" comes in super handy.
      I'm no mechanic, but I do like to fix my own things if I think I can, and 2 things I have learned over the years are this:
      1. Don't be afraid to ask for help/advice. You can save alot of time/money/frustration by doing this (unless the person your asking is a moron, lol).
      2. Don't let frustration cloud your judgement. If you are starting to get frustrated, put your tools down and walk away for a bit to calmly think it through. This one took me WAAAAAAAY to long to learn.

  • @danthompson4879
    @danthompson4879 3 роки тому +20

    Dude,
    You've helped us more than you can ever imagine. I just swapped a Lexus fuel pump with a used OEM pump instead of aftermarket new pump, because of you. I think I can speak for alot of us, thank you.

  • @sharpeidad1055
    @sharpeidad1055 Рік тому

    I once completely disassembled a Trane heat pump just to find out that the circuit breaker in the house, was OFF. You did great E...thanks for the video.

  • @kaxbyrita9279
    @kaxbyrita9279 2 роки тому +3

    The best thing about these is the way you take the viewers through the whole process, red herrings and wrong turns included. Much appreciated man 👍🏻

  • @montestu5502
    @montestu5502 3 роки тому +28

    Maybe the pump worked one last time for him and that’s what through you for a loop. (Doorman pump?). There’s zero chance he would have lied about it as he would have had the fix. Probably the sludge. Great video, none the less!

    • @russellhltn1396
      @russellhltn1396 3 роки тому +7

      That's what I'm thinking. Worked out side of the car in a different position or something. It could be a dead spot on the motor and the act of removing it got it past that. So it worked - until it stopped on that dead spot again.

  • @geraldnoe649
    @geraldnoe649 3 роки тому +54

    Probably had sludge in OG pump that fell out when it was pulled. The ‘new” pump probably has sludge in it now and that’s why it doesn’t work.

    • @Zeknix
      @Zeknix 3 роки тому +1

      The problems with after market equipment. Not as robust. Sometimes.

    • @TeezerDriz
      @TeezerDriz 3 роки тому +6

      That sludge is algae growth fed by alcohol type washer concentrate. Experiment: If you have a cup full of concentrate fluid left in your gallon concentrate container, add water to over halfway and leave it sit in your garage for a few weeks, see the sludge grow. The warm environment in the engine bay helps to grow algae in your washer bottle. Best thing is to keep the mixture strong enough to kill off algae, too weak a mixture promotes growth. Or once a year drain the tank and shove a bristle brush in to scrub.

    • @Lowkey_ID
      @Lowkey_ID 3 роки тому +1

      @@Zeknix depends. Sometimes the aftermarket came off the same production line as oem. Look at the Napa brand wipers, they are Valeo parts rebranded.

    • @johnsawatzky9380
      @johnsawatzky9380 3 роки тому

      My thought as well as to why the original pump didn't work

  • @brandoncoyner7370
    @brandoncoyner7370 3 роки тому +6

    Always appreciate your transparency, fellow human!

  • @robertsmith9756
    @robertsmith9756 6 місяців тому

    The customer is Always Wrong! After 34 yrs. I still get bit by this too -occasionally. I'm smiling watching you go through it, lol!!

  • @reaganlyle5088
    @reaganlyle5088 3 роки тому +18

    Dunt dunt dah! He's got a CVT code: 2:36 A moment of silence and prayer for this transmission and the customer's patience with the car.

  • @jamesh6229
    @jamesh6229 3 роки тому +6

    Humble pie is something you're never in the mood for. Thanks for the video Eric.

  • @electron-1979
    @electron-1979 Рік тому

    19:39 All looked legit until the fuse went SNAP! I was wondering why he wasn't using his bulb trick.
    I'm keen to see what went wrong...
    So glad you still published it ❕❕❕

  • @jimmymac8325
    @jimmymac8325 3 роки тому +6

    Eric its great that you publish the error. Thank you, for me this only puts you in an elite class of honest hard working mechanics in my humble opinion. YOU ROCK!!!!!!

  • @pkerit308
    @pkerit308 3 роки тому +7

    I am 70 yrs old and have driven 1930s and 1950s cars all of my life, I can fix anything on my cars. I am completely lost on modern cars. Watching your videos makes me feel better. I'm not the only one who doesnt understand modern stuff and YOU are a professional!

    • @user-ut9ln4vd5m
      @user-ut9ln4vd5m 3 роки тому

      It’s probably a lot tougher to diagnose and fix an older no-computer car, you actually have to use your own senses and brain, the car can’t just tell you what parts to start swapping (aka most “modern repairs” ;-), and the older parts seem a lot more rebuildable than the newer all plastic disposable stuff.

  • @notsoserious0944
    @notsoserious0944 3 роки тому +9

    A friend and I responded to a down sub assembly line at an auto plant. I went into full diagnostic mode, whipping out the computer to plug into the PLC after talking to the assemblers. My friend, cool and calm, went over to the control panel and gave it the once over and then reset the E-stop button somebody had bumped into. Burn!

  • @buannajim8091
    @buannajim8091 3 роки тому +2

    Good lesson. Go with what you know and can prove. You'll beat yourself up because that's what guys with a conscience do. They also own up to their errors. Get your head back in the game because you have a lot full of cars, as usual. Keep up the great work and thanks for helpful vids.

  • @corylenihan2736
    @corylenihan2736 3 роки тому +2

    I have made the same mistake. changing my approach because of someone else s opinion. glad it worked out. You are the best mechanic . Honest and intelligent. love the vlog.

  • @bryanderksen4448
    @bryanderksen4448 3 роки тому +12

    "Jenny, Jenny, who can I turn to?"
    Eric O is the obvious choice!!

  • @stanley917
    @stanley917 3 роки тому +73

    Got to give snaps to a guy that is willing to show his mistakes so others can learn. Good job. Thank you for being a stand up guy.

  • @nickbaker8191
    @nickbaker8191 3 роки тому +3

    Thank you for this video. We all make mistakes. Glad you did not delete this one. You are a true hero, Buddy

  • @THEFlea1991
    @THEFlea1991 3 роки тому +2

    Subbed. Mad props for showing this mistake. You make a few thousand less than most of us. Been binge watching your videos, soaking them up the best I can. Thank you for sharing your knowledge

  • @mr.h4714
    @mr.h4714 3 роки тому +34

    Rules of troubleshooting
    Do the easiest thing first (things that move or things people touch)
    Don't trust the guy before you (he couldn't fix it)
    Make sure the problem isn't between the driver's seat and steering wheel.....
    Mostly AVE

    • @MikeBrown-ii3pt
      @MikeBrown-ii3pt 3 роки тому +2

      AvE would tell Eric FOCUS you.....lol!

    • @billh230
      @billh230 3 роки тому +1

      I have my two basic rules for electricity:
      1) you have to hook it up
      2) you have to switch it on
      Violate either of those rules, and no amount of headscratching will solve your problem.

  • @kevhed8
    @kevhed8 3 роки тому +6

    This is why I love this channel...it's real world and I can soooo relate to this. Thanks for not deleting this and opted to share it :-)

  • @JohnDoesGarage
    @JohnDoesGarage Рік тому

    I've been spinning wrenches for over forty years and I shudder to think how many times I've taken it in the ass by trusting what someone else told me. Each time I swear I'll never do that again, but being human I let my guard down and next thing I know I got screwed again without even the courtesy of a reach-around.

  • @BruceBaxter518
    @BruceBaxter518 2 роки тому

    That is the epitome of humble that you can admit making mistakes. Been there done that... Have the bruising to prove it...

  • @jeremyk8157
    @jeremyk8157 3 роки тому +6

    E2 you sank my battleship!

  • @maxwell8085
    @maxwell8085 3 роки тому +16

    The ask for Jenny part got me.. dude you’re actually pretty funny hah. If I worked in a shop I’d want to work with you 100%

  • @1crazynordlander
    @1crazynordlander 3 роки тому

    Agricultural mechanics background turned computer tech here. I have ran into highly trained techs who will get so deep into the diagrams and written text where the simple fix was killing the power to the defective unit and turning it back on. This is a great reminder as you say to start at the part that isn't working first.

  • @robbrobb2161
    @robbrobb2161 Рік тому

    I am a technician with 30 years of experience troubleshooting complicated systems. I've had to learn this lesson several times..... it's just the way it goes. You are right, it is frustrating. Long run, it makes you better at what you do. Thanks for sharing a great video.
    Robb