Removing & replacing parts for OMEN by HP 15-ek0000 | HP Computer Service
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- Опубліковано 5 сер 2024
- In this video, we will see how to repair and replace various parts when servicing or upgrading your OMEN by HP 15-ek0000 computer. Follow the steps in this video to properly remove the specific parts and then safely install the replacement parts for sustained or improved performance. You can directly skip to the specific chapters in the video corresponding to the parts to be repaired and replaced.
Chapters:
00:00 - Introduction
00:09 - Base Enclosure
01:11 - M.2 Solid State Drive
02:30 - Battery
03:22 - Memory Module
04:17 - Left Speaker
05:21 - SD Card Reader Board
06:22 - Heat Sink
08:15 - DC-in Connector
09:31 - System Fans
11:22 - USB Board
13:01 - RJ-45 Bracket
13:34 - System Board
16:40 - Right Speaker
17:32 - IR Board
18:46 - Touchpad
20:44 - Top Cover with Keyboard
23:56 - Display Bezel
25:21 - Display Panel
27:50 - Hinges
30:22 - Webcam
31:42 - LVDS cable
33:09 - Wireless LAN Antennas
CAUTION: Improperly installing or replacing parts could damage your HP device or void your warranty. Before replacing any parts, check your warranty.
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Removing & replacing parts for OMEN by HP 15-ek0000 | HP Computer Service
• Removing & replacing p... - Наука та технологія
Thank you HP. Note to all other brands: Follow up.
+Rahul Bhattacharjee Welcome.
@@HPSupport Yes! Discovered this channel a few days ago.
Will you upload a service teardown video for the HP Omen 17 (2020) as well?
Replacing the thermal paste should be done from time to time because the specs are high in this model (i7-10750H + 2070 Super Max P) and it leads to a lot of heat. I'm planning to buy this model and I want to do maintenance on my own as far as possible (after watching a video about it).
Hmm, so they improved repairability
My 2014 HP laptop had some of the worst anti teardown designs I've ever seen (Modular RAM and an M.2 slot, but you have to literally take out the motherboard to reach it)
OK, kudos to the engineer who made the DC jack so easy to replace. And the design of the heatsink, no weird tape or disconnecting fans before you can replace the termal paste! Keep this up HP
+Bjorn Scholten Glad you liked it so much!!
I think it is amazing how you guys respond to everyone's problem, thanks for being one of my favorite computer brands ever.
+James Booth Our pleasure.
@@HPSupport Where can I buy a replacement for the left fan for this specific product? I have the HP Omen 15-en0000 but i believe that the that the 15-ek0000 uses the exact same fan. Not sure though
Honestly, this is good that you guys allow replacement and repair by the user. Sales will not be lost by simple battery changes, ram upgrades, or storage increases. If someone needs more cpu or gpu power then they will get a new labtop, and with ease of access an omen labtop. I just upgraded my ram and I will for sure to continue get omen labtops in the future. I have a 1660ti and 4800h.
+The Holt2ic2 Glad to know that you like the video so much!!
Had to replace the keyboard on my Omen 15. Given that it's fixed to the top cover, that took some doing, but this guide has been hugely helpful in terms of general assembly. Well done, exemplary!
how did you manage to remove the keyboard from the top cover? I'm going through the same thing.
@@tayloreasybuck3436 the problem I was facing was that it seems like the keyboard isn't intended to be changed out separately, but is plastic-welded to the top cover. The difference was $60 for a spare keyboard from China vs. $400 for replacing the whole top cover, including the keyboard, which is almost half of what I paid for the whole laptop.
I've used precision cutters I had around from scale model building to cut off the welds, but any sharp tool might do the trick.
After that, you can take off the metal plate backing the keyboard, and the keyboard itself more or less falls out with a little push.
I then added the spare keyboard in, but now the issue is how to reattach the metal plate that holds both the keyboard in place and provides the mounts for the mainboard. Since I cut off the welds, I ended up just supergluing the metal plate back into position. It sort of works, but I ended up with a slightly softer touch on the keyboard, given that the plate isn't fixed as firmly as it used to be.
In hindsight, I would probably go for a Bluetooth keyboard next time. It's possible to make it work, but it's a little sketchy.
I really would have loved screw mounts for the keyboard plate instead of the permanent fixings, forcing us to buy a whole new top plate for 6x the price.
I just found this channel and saw you make an attempt to respond to every comment. Reminds me of an old computer service manual I saw from the early 80’s that literally said “for hardware questions call Eddie Wilcox at####”. That wouldn’t be feasible today, but this must be the modern equivalent.
It's amazing that they respond to everyone problems. RESPECT HP!
+Segun Ola Ogun You're most welcome!!
It would be if actual replacement parts were anywhere to be found. I've never in my life searched online for a laptop screen replacement and not been able to find what I needed to fix my laptop. It's nice they explain to you how to do it, sure, but you can't do it without the parts...
Even when I asked their technicians if I could find a replacement for my screen anywhere, or perhaps purchase it from them, only to be told "You can also send it in to us and be charged ~$600, go back to Best Buy or another authorized repair shop..." Effectively ignoring me.
HP... Never again with all of the problems I've had and their insistence on gouging me. Steer clear. I've used them from my very first laptop over a decade ago. I always looked past the terrible thermals/performance, fragile builds and poor customer service. Never again after this.
I didn't pay 1600 grand for a laptop just to pay another 600 grand to have someone else do what I can do myself. Especially when the keyboard ghosts over keys constantly and it seems no one can get them to fix the damn problem.
thank you. i recently got water in my left speaker and i needed to fix it as it didnt brake but instead it sounded lake fingernails on a chalk board. this video has made the process so simple
+dont_be _dumb I am glad to know that the video has helped you fix the issue.
Thank you so much guys. i changed my omen 15 thermal paste and this video was very helpful for me. Keep up the awesome job
Hi Lucifer, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Hey! Which thermal paste did you use? I think i need to change mine because my pc is overheating so much
Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu - Social Media Tech Support
this by far has the easiest replacement method, pretty much modular, my omen 2018 is a lot more complex. whoever design this current omen NEEDS a pay raise!
+Chillicrab Glad you liked it so much!!
not going to lie I bought this laptop because it was the best value for my money. the fact that it is this easy to do repairs just brings a smile to my face.
+BBagent 6 Glad to know that the video was so useful to you!!
HP is doing good things. Thank you HP. Everyone else, be like HP.
Hi Judson, thanks for contacting!
We are delighted to hear that the videos are so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
dude i love how easy it is to remove the heatsinkomg!!!! amde my day!! THANK YOU HP!!!!!
+thegr8rambino Glad to know that the video was so useful to you!!
@@HPSupport hi can you tell me does the unit accept dual rank memory? if so it is better to use it over single rank? thanks!!
Hi HP! I have the AMD Ryzen 4800H Omen and am wondering if it is possible to replace the 144hz display on it with the 4K display from the Intel variant. If so, where could I buy the 4K panel from? I understand this will void the warranty, however this will be at my own discretion and would like to see if it is possible before attempting to do so. Any confirmation of this would be much greatly appreciated!
Thank You so much. I wanted to see how to remove the Heat Sink
+Its Soulll I am glad to know that the video was very useful to you.
Do you need to remove the prior parts out of the way before replacing the display bezel and panel?
Thank you for the video! Been an HP user since 2008, and the customer service is great! Also is it must to open the back panel to clean fans, or can i use an air can to clean it by pointing it at fans through the back panel?
+Parqaleeta Please refer this document to know about cleaning the fans: hp.care/2nAW0pt
24:39 i have a problem at right bottom corner.When i touch it has a clicky sound. Is that a problem?
+Dogac Hatun Please follow these steps to do a system test:
1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu.
2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu.
3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4) Click Extensive Test.
5) Click Run once to initiate the test.
Note: It will take few hours to complete the test.
Let me know the results!
I have a question: What are the screws on the OMEN 15t-ek100 Base Enclosure?
Very helpful, thank you so much
+Davis Buchanan Glad to know that the video has helped you fix the issue.
Can the black part with the yellow, blue, purple and black stripe on the inside of the base enclosure be removed? I want to clean it but I don’t know if I can remove it….please help.
Thank you for being so responsive to everyone's comments. I'd like to ask: is it necessary to remove the right M.2 SSD before removing the battery, or is it just a precaution? If it's necessary, why is that please?
+adrivent kze To remove the battery, use this procedure and illustration as mentioned under page number 37 of the user manual: bit.ly/3sT1AGb
I have a question, is it possible to remove a single key and put it back in without replacing the whole cover? A piece of debris fell under it and now is harder to press it.
At 6:28 and 9:40, we are asked to remove right ssd. Is that really necessary, if so why? I saw people in other videos getting the heatsink off without doing so. Thanks in advance.
What size screwdriver should I use to remove the cover.
This was helpful.
+Alex Shapiro Welcome!!
Hi, I like to travel and I like to play. But I would be afraid of this laptop when traveling. Do you know any tip for a laptop with rtx2060, 16gb ram, i7 with a good cooling system?
Do the battery and M.2 SSD have different types of screws?
I have the model with the terabyte ssd, so that means that I could install another terabyte ssd into the other slot to upgrade its space right? Or is the other one in use? Thanks!
+GucciFlipFlops Please refer page number 2 of the user manual to know about supported storage: bit.ly/31M99C9
Hi, First of all great video. It really helped me to clean my laptop. Thanks a lot really. But I have a question, after i cleaned the laptop, i think fans are louder than before on idle. Did you ever encounter something like this before? I didn't clean fans because they seemed clean to me, I clean the heatsink and put new thermal paste on the graphic card and processor. Is it because i maybe put less thermal paste than i should've, so that to cool the processor fans working a bit faster than before? I'd really appreciate the help.
Hi Mahmut, thanks for contacting!
I understand that you are experiencing a loud fan noise issue on your notebook.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2RTmjvN
Binu - Social Media Tech Support
R key on my Omen 15-ek0001nt model was malfunctioning (I had to press several times for it to work) and I took out the key, blew it and voila! Both hinge and keycap got broken when I took it off. How can I find a replacement hinge and keycap?
+Yusuf Ziya Yılmaz If you are interested in purchasing hinge or other accessory, use below link: www.hp.com/accessorize
I hope this helps you!!
How is the build quality of the keyboard? I am concerned beacuse the power on key is with the keyboard. I know as the laptops gets old some keys in the keyboard stops working. I can easily fix that with quick keyboard replacement. However in these new models if my keyboard fails i might not be able to turn my laptop ON. I think other people might have this same concern.
+arnab das If you experience any issues, please contact us and we will assist you in fixing the issue.
How to disassemble keyboard or replacement of keyboard? I have hp omen 17 laptop and it's numpad has issues like repeated typing num 2 key, enter key and num 3 isnt detecting .. could you please help me to resolve it? By the way I tried reinstalling keyboard drivers and windows 10 OS too..
+sudhanva rao Use this information to troubleshoot common keyboard problems on notebook computers: bit.ly/3fCLMk0
when adding a secondary m.2 ssd do I have to disconect the battery before installing it? or is it ok if I just plug it in with the battery pluged in?
also, when I add a nes ssd do I apply thermal pad? it says in the manual but not on the video (regarding both the thermal pad question and the instalation of the second ssd)
+Steezy May I know the complete model number of your computer so that we can check the details for you?
it's better to disconnect the battery...
but when i installed the second nvme, i'm not disconnecting the battery because new laptop tend to hard to unplug... so, i try not to break the battery plug... and until now, the nvme still run fine without any problem... just make sure your laptop is fully turn off and unplugged the charger before installation...
i replaced my fans on my 15-ek0013dx and when i tried to turn it on the fans worked perfectly but the screen wouldnt turn on and when it did it would just be plain black. the keyboard rgb turns on and the charger light indicator turns on but the screen doesnt . i tried disconnecting and connecting the lcd wire and it still doesnt work , what could i do?
+kire thanks for reaching out!
I understand that you are experiencing a black screen issue on your notebook.
I'll do my best to assist you.
Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed
Let us know how it goes.
Hi! I'm having a red screen with white lines, eventually the screen goes normally but sometimes it's annoying and with movement it turns back to normal and so on.
I read that it might be a loose conector related to the display, any help?
+Nicolas Sotera This document provides solutions to a variety of problems that can occur with notebook and All-in-One displays such as blurry text, poor video performance, black or white screens, or damaged hardware. Find a section below that matches the problem with your display, and then follow the steps to resolve the issue: hp.care/2oPxHcG
Can we get the manual fan control back in the Omen controll center? It was very nice to manually set the fan speed to minimal when in the office or when studying. Even the comfort and default presets have the fans spinning quite loudly sometimes, which is annoying for colleagues and other students even when sitting across from the table.
+Dark_Matter Please perform the steps mentioned under this document to fix this issue: bit.ly/3gTU2NK
@@HPSupport I am very well aware of these basic steps and how they'll do nothing to solve this issue. I have the laptop barely a week and it's in perfect condition except for this issue. Taking the manual fan control out just hinders us as consumers. Besides, I have seen several reviews in which comfort mode is just as loud as performance, which seems backwards to me since I would presume comfort would be the quietest. This also happens with my unit.
Is it ok if you can link the screw that was used to take out the heatsink? The one i currently have prevents me from replacing the old thermal paste.
+Obi-Wan HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Helpful video! Question: My omen 15-dc recently started to overheat so much. Should i change the thermal paste? (Using it for 2 years now)
Hi Catarina, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an overheating issue on your notebook.
I will do my best to assist you.
Please refer to the instructions mentioned under this video to fix the issue: bit.ly/3hCcbFd
Binu - Social Media Tech Support
I want to install secondary ssd drive, is it necessary to use ssd thermal pad?
It would be beneficial to use it or else will throttle under heavy use
Thank you for the video! I found that the hinge cover of my omen15 is too soft to be pressed. Is there any method to solve this problem?
+Siris Rui Please contact our phone support team to fix the issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Hi. I have omen ek0015tx Intel i5 model with 8gb ram. Can I attached one more 16gb ram of same configuration as existing 8GB one.? So I get 24gb of ram in total. Considering the frequency and type is exactly same ?
+Likki K Please refer the user manual of your notebook to know about upgrading memory: bit.ly/31M99C9
Great video HP! I just wanna ask that can we upgrade the battery more than 70.9wh ?
+Punit Khot You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
Hi, I own a HP omen 15 and when I added a second ssd and the screw is tightened the ssd bracket on the free end pops up. When left as it is there is a gap between the ssd and the thermal pad. Is this normal?
+Naveen V Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Is it a good idea to remove the battery if you only plan on using the laptop with the AC adaptor?
+Stan Lem You can keep it running all the time. Adapter get hot only when it charges the battery otherwise if battery is fully charged then it wont get hot. Learn how to get the most service and life from your HP notebook battery by following these industry-wide suggested best practices as mentioned here: bit.ly/2I8mw5z
Hi! Until last year every Omen had the possibility of having the M.2 drive plus a 2.5'' SATA drive. Is that still possible with this newer model or is that already out? That will make me buy it or not. Thanks!
+Iván Chocrón It supports 512 GB PCIe® NVMe™ M.2 SSD.
No 2.5 Sats, but I bought an usb 2.5 inch drive enclosure and put a 2.5 inch SATA ssd drive in it and use that.
Hello, can I remove the heatsink to clean it (and replace the thermal paste) on my Omen 15 without voiding my warranty?
+realbadhorse HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Hi, recently I had a malfunction in the backlight of the keyboard and the technician told me the keyboard and top cover has to be replaced for this, so that means heat sink will also has to be opened and repasting has to be done. What I want to ask is that can we ask the technician to bring the thermal paste of a particular brand which I trust eg, Thermal greasely kryonaut or he will bring only company provided paste.
Also he suggested that since we are only putting the same heatsink over the same cpu so there is no need for repasting but after seeing this video, I insisted on that part
+Lucifer 12235 Please refer Step 8 under this document to know about replacing the thermal paste: bit.ly/2QO26ox
I've had my omen 15 2020 for nearly a year now. My left fan has started making a noise like a lawn mower and I am trying to find a fan to replace it.
My model number is 15-en0023dx, but I am having trouble finding a fan for that model. Are there other Omen models with fans that will fit my laptop?
Thanks
+JackRose You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
I have this model with a i7-10750H and RTX 2060, I got it in august of 2020, would you recommend me to replace thermal paste?
+Erik Terry If the thermal paste is dried up, you can go ahead and replace it as mentioned here: bit.ly/2M2J91s
I have a omen 15 -ek1097nr i would like to know what is the right fan model i have to buy in order to replace them ...are they 12v or 5v?? If u can help me with that... All the 15-ek use the same parts?
Hi Daniel, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase compatible fan.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: hp.care/3E4qr0X
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu-HP Social Media Tech Support
@@HPSupport I'll appreciate your help
Thank you for doing these videos. Question: can the 10th gen i5 be upgraded to 10th gen i7 or is it soldered?
+RK HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Very few laptops have CPU upgradeability. You can't upgrade this one's CPU or gpu.
Hi, I'm just wondering what size screws the HP OMEN 15-en1000 has? It looks exactly like the laptop in this video I just can't find which size screws I'm supposed to use to replace them.
Hi Stewart, thanks for contacting HP Global Social Media Support!
I understand that you need to know about the screws used in your notebook.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu - Social Media Tech Support
@@HPSupport Thank you so much for this I really appreciate it! :))
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
hi. just wanted to ask is there a CMOS battery? and if yes where can i locate it in the omen 15?
Hi Joseph, thanks for contacting!
I understand that you need to know whether OMEN by HP 15 Laptop has CMOS battery.
I will do my best to assist you.
Most HP notebooks that come with an internal battery, do not have a CMOS (RTC) battery.
The internal battery is supposed to maintain the BIOS and Real Time Clock (RTC) settings.
If you look at chapter 3 of the service manual at the link below, there is no part listed for a CMOS (RTC) battery.
If you look at chapters 5 & 6 of the service manual, there is no procedure to remove and replace the CMOS (RTC) battery: bit.ly/3Cf40mj
Binu - Social Media Tech Support
I think my OMEN's screen is dead. It powers on and when I connect it to an external monitor using hdmi, it works fine. However, alone, I just have a black screen. Is this an issue I can come back from with an internal part replacement? What part should I check for damage?
+Dominic Schroeder You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
hi can you tell me does the unit accept dual rank memory? if so it is better to use it over single rank? thanks!!
+thegr8rambino Please refer page number 2 of the user manual to know about the supported memory: bit.ly/31M99C9
hello, i am trying to purchase a fan for my omen 15 EN series the part is L98737-001 I can not see it is available from the hp part store. Is 3rd party parts the only option I have?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase the fan for your notebook.
I will do my best to assist you.
You could purchase the part from HP.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu_HP Social Media Tech Support
Hello, I have recently bought a hp Omen 15 (en0005 version), with a 60 Hz display panel, it is possible to upgrade the display with a 144 Hz panel? It is compatible? Where can I find it?
+Andrea Guicciardini Corsi Salviati You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
I want to fill one more ram memory stick.
After base enclosure removal shall I insert the stick directly and then enclosure close?
+ShivamKrishn Agrawal Please refer this document to know about upgrading the memory: bit.ly/3mPsJ9i
HI
i wanna change my OMEN Laptop 15-en1005ax thermal paste ,so i want to know changing heat sink is similar with this video?
sorry for bad eng
+Mahdi Cfc Please refer page number 46 of the user manual to know about replacing the heat sink: bit.ly/3oq3QVA
Is there similar(analogue) model cooling fan for the 15-en series from previous HP models ? Or where can I buy spare cooling fan for 15-en model in Ukraine?
+Владисав Чилл You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
Hi there, thanks for contacting!
I understand that you need to know about using and testing IR board.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu - Social Media Tech Support
Hi, i have a problem. I bought 2x8gb RAM modules to upgrade the stock 2x4gb on my omen 15 2020 ryzen 4800h, but when i do the upgrade and power up the laptop, it starts but the screen isnt, it stays black. I searched for compatible rams for my laptop and the one that i bought is compatible. I swap back the stock 2x4gb. Idk if u can help me with my problem :) sorry for my english
+José Rincón García Please refer this document to know about upgrading the memory: bit.ly/2eBFELg
Can I ask where the best place is to get a replacement keyboard/bottom cover for this laptop?
+Phil McDermott You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
how many pins is the display panel? I'm planning to have mine replaced due to dead pixels is this covered by warranty?
+Orwell Madera Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
How to clean the fan? Do i need to remove it for that? Or just blow some air? Because if don't remove it, the vents maybe remain uncleaned.
+Anil Rathore Please refer this document to know about cleaning the fan: hp.care/2snB2xS
cual es el máximo de almacenamiento dual que soporta el equipo
+Jesus Hostia Viva thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you to refer our localized channel link: ua-cam.com/users/HPSupport
son 32 en ram y 2tb en total de almacenamiento
@@chorogalaxia. dijo 64
I need to replace my display panel how can i get de model number omen15 en0023dx
If we add an extra 8gb ram in the 8gb ram version of the omen 15 amd, does it void warranty??
+Naveen Senthil HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
@@HPSupport are there a list of RAM upgrade of 15-ek0003np?
Hi, I have OMEN Laptop 15-en1013dx. The fan parts can also be compatible with my model? I can't find my laptop parts
Hi there, thanks for contacting!
I understand that you need to purchase the parts for your notebook.
I will do my best to assist you.
You could purchase the part from HP.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu - Social Media Tech Support
Hello!! is it possible to replace the 30 pin LVDS cable to a 40 pin lvds cable? Hp omen 15 (ek0010la) i want to upgrade my 60hz (30 pin) lcd panel to a 144hz(40 pin) panel
Hi Claudio, thanks for contacting HP Global Social Media Support!
HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Thanks for the video. Can we get a software that limits the battery to a certain percentage when charging and use the AC power instead? Like it stops charging after 60% and runs directly on AC power
+R R I am sorry to say that we do not have such software.
I wish they had something to do this, as this practice will prolong battery life.
How about this video by HP? ua-cam.com/video/u8e9oWso_BE/v-deo.html
(I am an HP employee.)
Is there a way to order a new top cover from somewhere? I scratched this thing by just looking at it.
+EnterpriseKnight I understand that you need to purchase top cover for your notebook. You can purchase any accessories for your notebook from here: www.hp.com/accessorize
I hope this helps you!!
The bottom bezel of my hp omen 15-ek0021tx screen is getting heated up on 5 min after boot.Should I be concerned?
+Shuvadeep Sen Please perform the steps mentioned under this document to fix an overheating issue: bit.ly/2H34BRi
My HP Omen Screen makes creak sound when opening and closing the lid, do I need a repair or is it normal? My laptop is just a week old.
+5FourFourty This seems to be a hardware issue with your product. Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
I recently bought a en0745ng and wonder if I can install a second nvme m.2 drive. It is mentioned that you can remove the second drive (if installed) but it doesn't say if i can install i second one if i bought the laptop with the 500gb nvme m.2 option.
+Cacabambolade Please refer page number 2 of the user manual to know about supported drives: bit.ly/31M99C9
@@HPSupport i was on the phone with your support team and they don't even understand the manual. e.g. site two says my laptop supports intel optane, which i doubt, bc my laptop has an amd processor. it's a rather simple "yes" or "no" question, so i'd love if someone who works for the company that builds and sells this laptop could answer this simple question.
@@HPSupport Could you plz send me the right data sheet or just answer my question? The manual linked in your answer is definitely wrong. My device is an en0000 not an ek0000.
Where can I buy a display/lcd cable for this model? My laptop has black lines going across the screen.
+Nathan De Lima You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
Hi, the empty m.2 slot supports sata and nvme or only nvme. My sata one didn't work when i installed it.
+FED UP MUSIC This unit only supports 512 GB PCIe® NVMe™ M.2 SSD
Thanks but it has to be 512gb could be more right?
If i only want to clean de fans from dust, I have to do everything till System Fans part?
+Edgar Zarate Please refer this document to know about cleaning your computer: hp.care/2roGFf6
hi, will the battery damaged if I keep the laptop charging all the time?
+the Irfan S You can keep it running all the time. Adapter get hot only when it charges the battery otherwise if battery is fully charged then it wont get hot. Learn how to get the most service and life from your HP notebook battery by following these industry-wide suggested best practices as mentioned here: bit.ly/2I8mw5z
Hi, I would have to remove the heat sink to change the thermal paste. I noticed that before proceeding with this operation, the M.2 solid state drive must also be removed. Is it really necessary? If yes, for what reason? Thanks in advance.
Hi Nicolas, thanks for contacting HP Global Social Media Support!
I understand that you need to know about removing the heat sink.
I will do my best to assist you.
Please refer page number 42 of the user manual to know about replacing heat sink: h10032.www1.hp.com/ctg/Manual/c06638089.pdf
Binu_HP Social Media Tech Support
Hey HP, I recently bought omen 15 ryzen7+rtx 2060 ,and the right side fan is not spinning during auto mode,
+Dinesh Rana In relation to your issue, you can try the following steps below:
1. Make sure that when you use your computer you have it on a flat hard surface
2. Check for objects that might be covering your air vents
3. Load Bios defaults
STEPS:
1. Shutdown the computer
2. Press power button once and immediately tap "ESC" key multiple times
3. Thereafter you will see the "Start-up Options", press "F10"
4. BIOS will then be loaded (things you can see is system time, system configuration etc.)
5. While you're on BIOS, press "F9" to load defaults then press "F10" to save changes and exit.
4. Update BIOS of your notebook if necessary
I tried to remove the screen to adjust the frame holding it as it came with a defect making screen going down on the left side of frame, yet it ended with breaking the screen & I cried alot 😭💔 but I replaced the screen for 233$ 💔
This taught me to never ever do things I'm not qualified for 🥺
But I still love hp omen after all 💝
So is it possible to change the screen display to 120hz or 144hz? I know you can loose the warranty but i want to know if the notebook can handle it
+Pablo Navarro If the chassis base was offered with a 120hz or 144hz screen, you can probably swap it, but that is relying on the fact that they used the same cable and connector between the display and motherboard for each screen. Both of those displays also run at 60hz
Neat
Hi Richard, thanks for contacting HP Global Social Media Support!
We are delighted to hear that you like the video so much!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Where do I go to find a different battery for my hp omen 15 ek0023dx?
+Canadian_Syrup I understand that you need to purchase battery for your notebook.
You can purchase the battery or any other accessories from here:
www.hp.com/accessorize
I hope this helps you!!
Is removing the M.2 and battery compulsory for addition of new RAM module?
+Anany Munshi Please refer page number 34 of the user manual to know about removing the memory module: bit.ly/31M99C9
Hello there, I replaced my hp omen display with warranty claim, after that the display bezels are not properly fixed it have some gaps which is visible while opening & closing ...? Can i replace display bezels alone to fix this???
+vendhan kannan Please contact our phone support team to fix the issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Can i upgrade my omen 15 ek0017tx display (60 hz ,ips lcd anti glare) to 144hz ,100%srgb , oled
Hi there, thanks for contacting!
I understand that you need to know whether you can upgrade the display of your computer.
I will do my best to assist you.
HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Binu - Social Media Tech Support
Can I apply this laptop fan on my hp omen 15-en0037ax? I am having trouble finding cpu fan for my laptop.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether you can exchange the fan from other notebook.
I will do my best to assist you.
HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu_HP Social Media Tech Support
Please Help can someone tell me the idle fan RPM using the SpeedFan app because my omen is running hot and idle fan speed is 3000rpm the bios setting that is "Keep fan always on" is disabled still fan runs continously.
Omen 15 2020 (i7-10750H | 1650Ti) ek0018tx.
+Himanshu Soni Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2RTmjvN
Hi, what is the maximum of drive available? And what kind of m.2 and RAM should I buy, I don't know a lot about this. Great video, great laptop
+Jrltroll You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
I have an HP Omen 15 and the 2 rubber strips on the back of the laptop are starting to come off. Does anyone know if there are replacements available or if this even is a replaceable part at all.
Hi Hassan, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase rubber feet for your notebook.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu_HP Social Media Tech Support
At 7:59 how tight should the screws be?
nice
+gowtham visvanath Welcome.
Can we upgrade 60z panel to 144hz panel in rtx 2060 model ?
+T4TECH HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
@@HPSupport thanku for your reply. I just want to know is it possible and i appreciate your warranty void policies but where to buy 144hz panel for hp omen 15
Hi, this video has been extremely helpful. I have this laptop and wanted to find out the exact name of the system fan connector. It looks like a 4 pin 4 cable connector but its very tiny. Thank you!
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Hi Leari, thanks for contacting!
I understand that you need to know about replacing the display panel.
I will do my best to assist you.
Please refer page number 53 of the user manual to know about removing and replacing display panel: bit.ly/3sT1AGb
Binu - Social Media Tech Support
Hey I hp omen 1660ti is underperforming compared to the other laptops what can I do about it?
+Rex Joseph Please perform the steps mentioned under this document to fix this issue: bit.ly/36XNfyd
Will a sata m.2 drive work in the slot or is it nvme only?
nvme
@@AloysiusDicodemus damb
Sir , I just bought an omen 15 with Ryzen 4800h. It has been only a week & I have noticed that the hinge covers tend to move back and forth while adjusting the screen. Also the hinges seem to be too tight. I have following questions:-
1. Is there a chance that the hinge might break the aluminium base ( I don't want to damage it because its beautiful ). If it does get damaged what is the replacement cost?
2. In the hinge replacement section of the above video you showed us the interior of how hinge is connected to the display. My question is how is the hinge connected to the interior base of the laptop ie. Is it connected to the aluminium base cover or the plastic base lid?
3. Is it possible to loosen the hinge so that it doesn't cause damage to laptop. Also I noticed a slight screen wobble , what might be the possible cause for it ?
+Udbhav Singh Please contact our phone support team to fix this issue: Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
@@HPSupport Thank you👍