Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the display as it is coming off. This looks like hardware issue, and you might have to get the computer serviced. So, I would recommend you to contact regional support for repair options. Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6059YZAK9 Regards, HP Support
Hey I’ve got the same issue here. The top of my display bends open a bit when opening the laptop up. It seems like magnets hold the display glass a bit too strong for the adhesive and it has loosened over time. Did you get it resolved?
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! No, you don't have to repaste the thermal paste every time you open the heat sink unless you have tampered with the thermal paste itself. Let me know! Regards, HP Support
FYI, on my Transcend 14 the top left screw (when viewing the laptop from upside down) is captive, just a heads up, they manage to get it out in this video not sure how lol Just back it out till it clicks and you'll be able to pry the case off gently at the corners.
Hi there, thanks for contacting HP Global Social Media Support! Thanks for sharing the information that helped you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? Let me know! Regards, HP Support
How do you replace the panel within the frame? I have gotten the screen out, and I have a replacement, but the replacement is only the panel, so I have to swap the panel within the frame for the new one.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in removing the display panel of your notebook. I will do my best to assist you. Please refer page number 33 of the user manual to know about replacing the display panel: hp.care/6058mzmQI Regards, HP Support
We are delighted to hear that you have replaced it! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about printing borderless on your printer. I will do my best to assist you. - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? Please let us know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! The top cover with keyboard remains after removing all the parts! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support
@@HPSupport thanks for responding. I guess I have to wait for my next trip to the States to buy one then... Oh well. And I guess I'd better be a little gentle with the keyboard when I get one. Thanks
If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can add second SSD on your notebook. I will do my best to assist you. This notebook does not seem to have a slot to add another SSD. Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase parts for your notebook. I will do my best to assist you. Use the HP Parts surfer to identify the part: hp.care/6052lc7Fp And order it via the HP Parts store: hp.care/6053lc7FV Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in locating memory on your notebook I will do my best to assist you. The memory is inbuilt on system board. Regards, HP Support
The top of my display likes to come off a bit when opening it up. Do I need a new display or new adhesive? It happens right where the webcam is.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the display as it is coming off.
This looks like hardware issue, and you might have to get the computer serviced.
So, I would recommend you to contact regional support for repair options.
Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/6059YZAK9
Regards,
HP Support
Hey I’ve got the same issue here. The top of my display bends open a bit when opening the laptop up. It seems like magnets hold the display glass a bit too strong for the adhesive and it has loosened over time. Did you get it resolved?
Should you repaste thermal putty every time you open heatsink?
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
No, you don't have to repaste the thermal paste every time you open the heat sink unless you have tampered with the thermal paste itself.
Let me know!
Regards,
HP Support
FYI, on my Transcend 14 the top left screw (when viewing the laptop from upside down) is captive, just a heads up, they manage to get it out in this video not sure how lol Just back it out till it clicks and you'll be able to pry the case off gently at the corners.
Hi there, thanks for contacting HP Global Social Media Support!
Thanks for sharing the information that helped you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
What SSD's are compatible with the Transcend 14, or what is the maximum height supported? It appears the included SSD is quite thin.
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Could you elaborate more on the issue?
May I know the product you are using?
Let me know!
Regards,
HP Support
How do you replace the panel within the frame? I have gotten the screen out, and I have a replacement, but the replacement is only the panel, so I have to swap the panel within the frame for the new one.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in removing the display panel of your notebook.
I will do my best to assist you.
Please refer page number 33 of the user manual to know about replacing the display panel: hp.care/6058mzmQI
Regards,
HP Support
@@HPSupport I already replaced it, but thanks
We are delighted to hear that you have replaced it!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
Please make a video on hp 316 borderless printing .. i am so worried about the setting
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about printing borderless on your printer.
I will do my best to assist you.
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
Please let us know!
Regards,
HP Support
My old model laptop is not coming up at all.
No mouse 😢 1:16
Stuck on memory text 1:50
Is the keyboard replaceable? I'd like to change AZERTY to ANSI if possible, Thanks
Hi there, thanks for contacting HP Global Social Media Support!
The top cover with keyboard remains after removing all the parts!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
@@HPSupport thanks for responding. I guess I have to wait for my next trip to the States to buy one then... Oh well. And I guess I'd better be a little gentle with the keyboard when I get one. Thanks
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
Can we add a second SSD ? Thanks :)
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether you can add second SSD on your notebook.
I will do my best to assist you.
This notebook does not seem to have a slot to add another SSD.
Regards,
HP Support
No it doesn’t
Where do I find parts
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase parts for your notebook.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: hp.care/6052lc7Fp
And order it via the HP Parts store: hp.care/6053lc7FV
Regards,
HP Support
Where is the ram slot ?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in locating memory on your notebook
I will do my best to assist you.
The memory is inbuilt on system board.
Regards,
HP Support
Ah, so it's not user upgradable I suppose ?
Nope. It is not upgradable.
Regards,
HP Support