I MESSED UP MY CLIENT'S HAIR | SALON STORY TIME
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- Опубліковано 4 жов 2024
- Sharing the story of the time my client hated her hair... and it was all my fault. Hopefully you can learn from my mistakes and REMEMBER that it's ok if you mess up - it happens to ALL of us, especially in the very beginning! The important thing is that you learn from the mistake.
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Hi! I'm Sam and I'm a professional hairstylist from Pennsylvania. Here on my channel I post a variety of videos related to beauty and my life in general. I love teaching and inspiring others, whether that's through a hair tutorial or an advice video.
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I would never go to a salon if I have to work that same day! I usually spend HOURS in a salon! 😭
Same here! And you'd think that would be common sense, but I've learned that not everyone realizes how long it takes.
i make sure it’s a day i have nothing to do because i’ve spent up to 9 hours at the salon😂 it was worth it in the end
Michelle Morera i don’t even go to the nail salon if I work 😭 you just NEVER know
Michelle Morera I’ve gotten my hair done right before work at work... if your stylist isn’t new and they know your hair they can very well book out ample time and get it done in their allotted time GIVEN you’re booked for what you ask for and not something that’ll take longer
Same!!
When I was blonde, I became a regular in the same hair salon, and if I texted them before, they would keep it open for me to go after work...of course, I paid full price, and tip!
I don’t consider this messing up a clients hair at all! You can only lighten up so much without damaging. Also you were rushed! Ughh I hate when clients do that! 😡
I agree! But in the eye's of the client, it's my fault because they don't know all of that and I didn't explain it like I should have. It's frustrating, but that's why we need to do the best we can to communicate!
I agree completely! Thanks for always sharing your stories with us..as a hairstylist I really enjoy them! 💕
I know everyone is saying it was the client's fault and all, but it is sooo cool to see a professional saying she messed up. We all make mistakes at work and it is ok. We need to be able to talk about it and learn from each other. The client didn't communicate correctly and she could of just use that as an excuse, but she's ok saying she could have done better, she was the professional in the situation, and use it as a learning opportunity. It is something successful people do. Very refreshing!
She probably lied so that she could get it cheaper instead of spreading the days
I feel like as a client, you book an appointment when you have free time. NOT when you’re on a time crunch.
Also, if you’re making an appointment on a day you have plans, ask how long it usually takes for what you’re asking.
Not the salons fault at all!
Sadly, most people don’t respect Hairstylists.
1. There's no way she actually had work she just wanted to leave
2. She knew exactly what she was doing when she said it only took one session.
3. She knew to say it was at the same salon so you'd be convinced it was doable
4. You done been bamboozled.
I’ve seen lots of people lightened their hair at home going from super dark to really blond. One girl went to a salon first and didn’t get the result she wanted and ended up doing a better job herself. Using gardening gloves. You can go from super dark to super light in one sitting. It just takes a lot of time
YamiNoGame that’s what I do. Every time I go to a salon they say it will take multiple sessions to get my already VERY light blonde hair to the lightness I wanted. Went home and did it myself in one go
@@E.I.C.C_Onwer I believe you can become blonde in one session, bit the issue is damaging your hair by doing it all at once. Which hairesessers dont want to do
@@mikayland505 @Judi Tanner
True. We all should strive to avoid noodle hair.
Salons have access to products like Olaplex.
Olaplex a day keeps noodle hair away!
@@VelociRachael It can only do so much. A good stylist won’t push it!
I love this video! Clients should also never book a color appointment if they have other stuff to do afterwards! Smh!
I had a stylist a while ago tell me that she did not think a certain cut would work with my hair texture. I so appreciated her honesty because when we talked it through she had really good points and we decided on something better. I was really glad she was open with me and consulted thoroughly
We keep record cards showing what colours they had on what dates. That’s what we do and it really helps x
Thats a really great idea! We used to do that with clients and it really helped remember the little things like special events, birthdays etc.
Wow! I never get my hair done on a day I have to go to work no matter what time I have to go to work. You never know what could happen and feeling rushed usually means crappy hair.
Amen!
Or at least let your stylist know at the beginning so they can plan accordingly. Like if I have an appointment at 9am, and have work at 5pm, I would think that shouldn't get in the way, but I'd let my stylist know I have a time I need to leave
word to the consumer. PLEASE NEVER ASSUME THE TIME IT TAKES TO GET A SERVICE. im a nail tech and some full sets take one person 45 minutes another 2 hours. we are all not the same and not all circumstances are the same and not every design takes the same amount of time. Ask your stylist first how long it will take to get a certain design on your nails specifically or hair or any service that they are providing.
When you’re lightening extra dark hair you need to do back to back foils, thin sections and keep reapplying 1-3 times with lower volume. It can be possible but if clients want it in 1 session they need all day free and a LOT of $$$$$ 😂
L T. You’re right, but personally, it’s not a risk I’d take on a client
Melissa Bee 10 vol reapplied 2-3 times is much more gentle than 30-40vol.
20 vol is recommended for this kind of lift. Tons of foils. Hours.
With the higher volumes, they do lift faster but they also dry faster and plateau at a certain point.
Dee X Cam would love to see the results 😁❤️
@@xcam402 almost 1,000 dollars ? Damn you really wanted that blonde color ! I mean if you were there all day I could understand if being pricey but almost 1,000 dollars ? Damn what did you pay 100 dollars an hour ? That's excessive lol.
So mature of you to reflect on yourself this way. Please don’t ever change, only grow:)
Props to you for being honest. People make mistakes! And hair is never a sure thing. Most hair stylists get really defensive and never take any blame. Clients can be a nightmare and sometimes its no ones fault stuff just doesnt turn out. Anyways really cool of you to just say hey oops i messed up, lets fix it. 👍 I'd much rather have that type of stylist on my hair then a "can do no wrong stylist "
Thank you for this video cause I’m a new stylist. One month in a salon... I’ve already had bad experiences already lol so it feels good to know I’m not the only one. I’m such a people pleaser so when I don’t deliver it’s a terrible feeling. Thank you for sharing this experience.
Yup, I've been there. And I still have those days... and I'm sure EVERYONE has those days occasionally, even the stylists who have been doing this for decades! It's just impossible to avoid because we're human!
How are you doing now that it's been 5 months ? Hopefully your confidence is better .and you have had some awesome experiences
I'm a hairstylist too and have been for 16 years and allot of clients lie about how the last time they had their hair lightened it was done in one session, it really frustates me. If I'm going to be honest with a client then I expect the same in return. So many clients also have no patience when it comes to a complete colour change and it always seems to be the ones with super dark hair that want to be super blonde. I can absolutely relate to your video and you didn't mess it up, you did the best you could in the time you had and she should have told you before that she was limited with time. Some people think doing a colour and cut only takes an hour and when I tell them it could take up to 3 hours they look at me like this 😲 ha. Great video!! 👍😁😊
I’ve always been a platinum bleach and tone (dirty blonde natural) and I’ve even had times where my hair was brassier than expected. So glad you didn’t fry her hair terribly! That’s literally where I thought it was going! One of my stylists in a city I lived before actually had waivers for those circumstances where clients had blonde expectations but were dark. Smart IMO!!
I love that idea!!
I think us clients have to understand that to go blonde theres process...
I'm trying go blonde and I'm not guna give my hair stylist a hard time
The short hair is everything!!!
Thank you!
I also used to over promise my clients due to a serious want to make the client happy. Now I’m realistic 🤔
kylie jenner looks like u
I always thought that haha
I get that comment on pretty much every video lol but I still don't really see it. Thank you though!
not at all lmfao
Wow first time I’ve seen her channel but yesss your facial features do!
@@styledbysamvay lol I don't see it either
Also, she threw a wrench in there by not giving u enough time to finish.
Girl .. first of all you are beautiful..
Secondly .. this doesnt sound like you failed. #1 she should have mentioned the time constraints at the beginning of the appointment
#2 even if her hair lightened well the first time things can change in a year .. hormones .. medications etc.. alot can effect hair.. however .. incredibly dark usually takes a session or two.
#3 you did the very best with what information you were given.
Consultations are everything. But even then a good consulation can even end with an unhappy client when they are difficult or unrealistic. So sometimes that does isnt even matter.
You are fantastic.
Color is hard especially if you have jet black hair... it’s common sense you will need several session to lighten it, especially if you want platinum blonde so it was unrealistic for her to expect that type of blonde in one session.
Common rookie error, happened to me a few times too! When you described the moment she also added in the classic “umm how much longer I work in an hour comment” it took me right back to being in the same situation myself. Nowadays I try to underpromise and overdeliver plus a through consultation is key!!
I love how honest u are I’m a fellow hairstylist too! Love that u don’t make excuses
One time I went and had my hair done by a salon, I did have an inspiration picture but I was fully aware that it's just a picture and pictures dont depict what you are going to get. But basically I was a mohagony brown originally and I wanted a darker brown root with some blonde highlights. I paid $250 leaving so happy with the front looking beautiful. But I got home and showed my husband and as soon as I turned around he gasped and said I had leopard spots of blonde all over the back. I was shocked when I actually seen. I called the store and the manager gave me a full refund, even though all I wanted was for someone to fix it. I was so kind and nice the entire time, and I wasnt being difficult so I'm not sure why they were so quick to give me my money back. It was like the manager knew that she does stuff like this. Needless to say I had to wear my hair up for months because anymore bleach would've done some damage. So that's that...
Lol
Just getting your hair cut can take an hour or more, I think your client should have booked for a day where she had a good few hours to spare. I thought that was just common sense! I understand how you think you were at fault for not giving realistic expectations, but I think there was fault on both sides.
Definitely agree! But you'd be surprised how often people think they're going to be in and out in 2 hours even though they're getting a full transformation lol.
More than an hour for a haircut?
You must be a full service salon and not a franchise but still that seems a little excessive.
@Mur-mai-der I was replying to the op. Who said "just getting a haircut can take more than a hour."
Nothing was said about hair color or other services. Just "a haircut" shampoo and blow out weren't even mentioned. Just a haircut.
If "just a haircut" takes longer than an hour someone is doing something wrong.
@@sometimessnarky1642 lol!! So critical for just a stranger on the internet. First of all, I’m not a hairdresser, I’m talking about my experience as a client. When I refer to “just getting a haircut” that also includes wash and blow dry, and sometimes my stylist straightens my hair. I’m very happy with the results of my haircut so I don’t mind being there an hour.
Would love to hear a consultation video!
Hate when clients don’t tell you they need to be out until the last minute like they should say at the start of the service
Please do a consultation video! I’m currently halfway through cosmetology school and I’m super nervous (lol) but i love all your videos they help ❤️
I'm not a cosmetologist but I do have dark af hair. She was definitely fibbing about achieving that light blonde in one session. It's taken me two sessions just to get to that golden color. I definitely wouldn't blame yourself if clients are being dishonest. Also, if she's bleached her hair before she should have known it's an all-day affair. Love your vids btw!
Thank you so much for being so honest. That’s why I started watching you and continue to follow. Please do a consultation video. Also I agree with the other ladies on the chat, if you have a hair app make sure you have time and clear out your schedule. Like they said rushing is never good. That’s why I always make sure I have nothing planned afterwards and make sure to do what I can so that i am not stressed or in a bad mood. Since that can cause un-satisfaction oh and I make sure I’m not hungry or drink too much water before. No one wants a hangry or constant potty break customer
You are so honest and kind! I’m LOVING your channel!!
New subbie here! I’ve been binge watching alllllll your videos today! So happy you uploaded 😂🥰
Like most comments I wouldn't get color done before going somewhere. A style for a special occasion yes but never color.
You'd think that would be common sense, right?! Lol
This isn’t at all your fault lol she should’ve used common sense.
Can you do a video on blonde hair mistakes that you notice clients make when taking care of their hair and what you recommend blondes do? I’m a new blondie and I’m still kind of lost on how long to use purple shampoo, what deep conditioner is best, etc...
Yes, absolutely! I have that on my list. I want to explain what goes into the process of getting blonde in the first place, what realistic expectations to have, how to take care of it at home, etc. Stay tuned!! :)
Sam Vay subscribed for this video :) I’m going to do bayalage soon and I’m a natural brunette lol.
I know this is older and im new, but you are legit gorgeous. Your skin is flawless ❤❤ keep on sister.
What got me here is she had a blonde bob and came in a year later with super long hair... HOW?!
Mel A your hair can grow anywhere from 1/4” to 1” a month, so it is possible 🤷♀️
I get my hair cut once a year to my collar bones and it grows all the way to the middle of my back by the next time I need it cut. Some people’s hair grows super fast!!
I wish my hair grew that fast!
@@xVicari0usx I'm so jealous mine never grows 😭
I cut my hair 2 years ago up to my collarbones. My hair is halfway down my back now and I’ve gotten several hair cuts since.
Hey it happens...but as stylist we learn from our mistakes😊
Your channel is great for learning the ins and outs of straight out of school
I love your simple and to the point intros 💕 great video btw! 😘
Sam you are so underrated my new favorite UA-camr 😍💞
Well virgin hair does tend to lighten pretty quickly so maybe she had added dye to her hair which made it more brassy
Don't beat yourself up too much love. As new stylist it happens to all one way or another and you learn from the mistakes, you know it's not going to happen again and through consultation you have to look at the density of hair and how it left, some hair lift easily bear that in mind when doing a service never over promise especially with new clients because it might take 2 to 3 sessions depending on what they want. Bless you🤗💖
I get my hair done when I don’t have work the day off or usually the next day because I have a food service job where my hair is up so I like to enjoy it for a solid 2 days
Sometimes I wanna get an balayage and sometimes I wanna dye my hair blacker than it is Idk what to do
Queen Tima get some wigs lol
Please please do a mock consultation!! Would be so helpful
I’d love a video on consultations! I try to understand what the client wants as much as possible but still sometimes find myself unhappy with my work even if the client says they love it. It’s probably just because I’m a perfectionist but maybe I’m not doing an in-depth enough consultation
Honestly I know a lot of Salons do this but maybe it will help you later on to trust your costumers a little more without them realizing... If you make notes on what you have done for the client in the clients accounts so that you know what you used on them and maybe even a result pic added as well. Just so you can remind the client what they used before and what the results were so they understand as well!
I'm sorry but you've got to be dumb if you have work in the afternoon and think its a good idea to go to a salon to get your hair colored! She should've mentioned that from the very beginning.
I never really realized this but after watching this video you resemble Kyle Jenner in some way lol not at all moments but certain angles really looks like her
This happened me today. I did a “sew in” on a client and I knew from the beginning as I was doing the foundation, I fucked up. It was completely my fault. Definitely humbled me. Stick to what you are good at folks!
I just had my first two clients within a week like this!!!!! One was trying to get pregnant and refused to have something that would require maintenance so I opted for a balayage but it wasn’t what she wanted.... what she wanted requires maintenance 😅 the other client was trying to go light as well just like your situation but when I toned to a very ash color it started to get dark and it just wasn’t right 🤷♀️ anyways lesson learned like you I won’t EVER make promises again 🤦♀️
Your videos are so helpful! 💕
What is with people who book all of this stuff at the salon and have somewhere else to be and are in a time crunch? Stop blaming yourself, once again it was her fault for not leaving ample time at the salon. If I think a blow dry will take an hr, I leave at least an hour and a half in not longer before I make an appt for something else bc there is travel time etc. Remember it was not your fault.
I would love a consultation video! also maybe a video on how to sell products to clients. its a struggle for me
I had something like this happen in beauty school. My model for a full head of highlights had to go to work at like 1pm. She came in I believe at 10 am. Granted it was a just full head of highlights but as you're learning you aren’t as quick as an experienced stylist. And even know I take at least 90 minutes to foil a full head. So she wasn't happy really. But when I posted the notice that I needed a model I had literally said they must be free from 9am till 4pm. And she didn't tell me when she needed to go to work until like an hour before hand. And I was so stressed. So I feel you. Her hair wasn’t even fully blown out. 😳 And I believe this was for a test as well. But luckily I did pass because I had a clean lift, no spots etc. But still.
Can you do a video on when you recommend someone to get toner?
I love all your vids 🦋
Se Cret I’m going to post a video soon on going blonde/what to expect/how to maintain it, and I’ll touch on that in that video!
My mom in beauty school had this lady come in for a haircut, and she accidentally cut the sides too short so the woman couldn’t wear her usual hairstyle. She was freaking out, and my mom blended it, and styled it, and once it was styled the woman loved it. She came back to see her several times at the school, and when my mom moved to the next town over to her first salon, the woman followed. And then all her poker friends came wanting the same haircut.
Sometimes mistakes in hair can become fashion- at least it did it my moms case.
Pleeeease do that consultation video!! I am a new stylist (within my first year after state board) and find myself relating to this situation with a client. I feel I need to be better communicating with my clients, so if you have advice for better consultations I’m all ears.
I always show photos when lightening of best case (most I think they will lift) and “worst case” (the least I think they will lift), and show possible outcomes and make a plan with the client for each.
I can't get over how beautiful you are. Everything about you is perfect!
i feel like incidents like this would emotionally scar me and cause arrested development.
this reminds me of those hair transformation vids where ppl’s hair just looks completely diff. my first thought(s) are always along the same lines...they are NOT gonna be able to maintain that shit (both day to day heat styling as well as color). nightmare situation
The dry shampoo moment here ----> There's something about Mary
Thank you, I had my first real shitty client today.
Agreed and double checked that he wanted a #1 guard on top, I checked again, he said yes. Took one pass, he lurched forward and said “are you fu*king stupid. That’s too short.” He went on and on I had no choice but to push forward. I apologized sincerely, been feeling all terrible all day
Who gets their hair done the day they have work? Why not wait until you get off? Or a day you don't have work?
Great advice throughout, love your content! X
I’ve never watched someone on UA-cam that’s so much like me & reminds me so much of myself. If you don’t mind me asking when is your birthday/ what’s your zodiac sign??
I hope all the hair stylist were like you
Loving this backdrop! & you look gorgeous😍
Thank you, Steph! :)
You‘re so sympathetic, I love your energy!! 💓💓
excuse me, but you have to be real stupid to think that it‘d be a good idea to go to a salon when you have to be at work in a few hours - ESPECIALLY if you want something as complicated and time consuming as that.
I feel like this story really isnt that bad, like you did your best with what you were given
I’ve seen lots of videos of people with really dark hair get their hair really light themselves in one sitting. And these are people who aren’t professionals getting results that they’ve been told by professionals that it can’t be done. It probably took them hours to do but it can be done
I love your story time videos!
I've been through this exact same thing only she wanted her hair long still and refused 2 to 3 sessions and wanted it done in one day.. it got fried and she still came back (even though I told her 2 weeks atleast) after 2 days and got it bleached more but not by me.. oh boy it was terrible! But BOTH times she didn't say she needed to be somewhere until 30 mins before she had to be there.. it was frustrating for the whole salon.. so I feel you girl!
Oh God bless your soul💖You’re so sweet😭😭🙌🏻
My hair is a level 5 and it’s taken me over a year to get to platinum blonde all over without damaging my hair! Defiantly wasent your fault she should of done some research beforehand x
This makes me feel so much better, but at the same time, I messed up worse than you, and I'm still in school.
I find you have such a mature and honest approach to the situation. Very nice! Not your fault though.
Thank you!
Do hairstylists typically charge for consultations? I’m thinking of getting my hair dyed and have never gone to a stylist so I don’t really know the process.
Depends on what salon you go to. At the salon I work at, we offer complimentary consultations. I've seen salons charge upwards of $20 for a consultation. I would do some research on a couple salons that interest you 😊
Your hair ahh! Amazing
I always make sure I have the day off or do it after work
I think as a client you always want a fast result, but everybody also know that it is not how it works. And that is also why if I have to have colored my hair or such, I would never have any appointment after as it could be that something had to be fixed. I have hella thick hair, and most hairdressers have a hard time coloring it. So I always expect being at the salon at least 4 hours, if not a whole day just to be sure. Some would maybe not belive that 😅 A couple of years ago, I really wanted a bloody red haircolor, and the hairdresser promised it was possible, but I know my hair, and as I thought, my hair completely rejected the color. I only got a little orange sheen, but my hair was still brown. I still feel bad for her even today, as she really tried and wanted to keep her promise.
I wish all barbers hear this!! Ones I had a cut om my curly hair and that lady couldn't cut curly hair but didn't want to say it. So I ended up with a really ugly cut and need to chop off all my hair because it was that ugly! After to years my hair is still not the length it was before I went there😣😣
Omg I just did this last night. She wanted to get ashy blonde & I over promised & said I could do it. 😬 I kinda damaged her hair but not to bad but I still fell awful about it. I should’ve strand tested her. Thanks for the information
Most seasoned stylist won’t admit that they do anything wrong, I’ve had a stylist tell me she was using Redken color, but I found out it was actually Sally’s color line. I had super nice highlights, loved them. I was in there to get only my roots done, she had someone rinse my hair, someone who had never shampooed hair before, (I was unaware) this person got the root color on my highlights and made them very blotchy, one side of my hair has more highlights than the other now. She styled my hair to where I couldn’t see the mistakes. 3 days later, I shampooed my hair and started my routine, noticed that my hair had broken off, and very blotchy, I called her, she wouldn’t answer, finally when she did I came in, she acted surprised, but I noticed that she was very nervous, her boss wasn’t happy about how my hair looked. So she put a treatment in my hair, put me under the dryer, she decided to “CUT” my hair, it’s shorter now than it’s ever been in my life. She told me, well you’ll have to live with it for now. Folks, I use to do hair years ago, she wasn’t using the proper products in my hair, that I was paying for. I’ve never had broken hair before. I always use good products, masks. I know not to over use things as well. I get my hair done because I like to be pampered. This was an easy appointment, just roots. Now I can’t style my hair in a way that my breakage isn’t noticed. I’m just very disappointed. Why she cut my hair you ask, because I think she was trying to cut out some of the mistakes. I’m sure she her boss had a discussion with her after I left. I know that not all stylist are like this, you should be looking at hair in a professional way, but also with a creative mind, your an artist. Mistakes happen, but to act like you are shocked,(my stylist) please don’t let your clients walk out with color, or cut that you yourself wouldn’t wear. Thank you for explaining what happened, and listening to you, you already know what was wrong and your fixing it, great! Good luck to you, I wish you the best!❤️
Most clients are clueless when it comes to color & will never understand or appreciate how complicated coloring can be. It’s a recipe for disaster when there are unrealistic expectations. As a stylist, I feel it’s the worst part of the business. It’s SO awkward!!
I just went to get my hair cut and this lady told me she already likes my length and then only cut half of my head..... so you could see clearly that one side was like 2 inches longer I cut it myself after lol
Oh boy lol. Sorry that happened to you!
I wait until a day off to go to the salon, especially if you're going from dark to light ooof.
Yes! we would like a video of how you do your consultations.
Purple girl ua-cam.com/video/oonMWupjswM/v-deo.html
When I was younger like 15 I went to this salon I would get the bottom back of my hair my natural dirty blonde but looked brown with my highlights. Any way this owner of the salon would never ever cut my hair before coloring it. She knew I had a lot of hair and she would be cutting it trimming my side swoop bang and layers plus a good amount cut off well the had to use so much product and it was so expensive. My Mom was a cosmetologist and was so mad. It looked good but I would get added treatments I said I didn't want. It was horrible. So then my Mom had to come with me and discuss everything she's doing and making sure they stuck to their quote. BTW I was only getting touch up's but she did like my whole head that didn't need to be done. It looked amazing but was way too much money. I was so naive. I stopped going there because my family found a better hair dresser. But I went to her for like 6 years because she new my hair history and I don't like switching hair dressers.
First view I think?? Lol, love your videos!
Thank you :)
Been there donethat and clients lye consultations are great.
How do you pull off long and short hair so well!!!
Can you do a video on how to go back to a natural colour and get healthier hair
ua-cam.com/video/yMMIumshBz0/v-deo.html
Slow and steady here.
She didn't tell you she needed to get ready at x time before the appointment. It's not her job to guess how long your work will take on her, she should've told you so you both could figure out the best day /time for that job.