omg ur a vanilla player? sorry for ur loss brother, I can only imagine what ur goin thru..I played thru vanilla to wolk to finish up Arthas story and I put alot of time into this game back then...what ur goim thru is beyind devastating
Same for me. I was a Vanilla player and for many years i play alone. All my character was in my own guild and i lost everything in my guildbank. And Blizzard doesn't care so i stopped. Now, i also lost motivation to play any game... i am 37 years old, i played since always and it's devastating for me to lose my only hobby... It's going to take me some time to find a new game that will give me as much fun as I had with wow before this disaster.
Pushing an issue like this to the forums in the first place is a massive insult. I have never seen a data loss like this in the entirety of WoW's history. It deserves a direct response and interview with the leads of the game to be fully transparent and explain in detail what is happening here.
Ofc it does, who cares... its some gbank items.. those are not hard to get removed from game 30 years ago soulbound items... technical issues can happen. This isn't some nefarious plot.
I've been thinking about this since your first video and it hit me that the reason this may be happening, and I acknowledge that I may be way off base here, is by nuking all the stored items especially those that are no longer obtainable it will greatly shrink the database size and give them the ability to fully remove these items and their associated code from the game. This will have real benefit to Blizzard allowing them to reduce the size of the data and clean up code that could be causing issues as time goes on. Even if the items are no longer obtainable in game if you can see them in your bank it means that they still exist in the code and database. Given that they can look back and see exactly what you had in your bank in internal logs and the items still exist even if you can't obtain them, there is absolutely no reason that they can't return the items to you. It's that they choose not to. Why? Well firstly it would require a massive out;lay of man hours to take the ticket review logs and manually go through and send you the items. Its not a matter of backups per se as that would be the easy way to do it however, it is not the only way to return your items. Providing there was an issue with the backups they could still manually return the items. I'm guessing that they decided to remove these unobtainable items and wiped them from the database which would prevent them from being returned. Personally I would be fine if thats what was done and they would be up front about it. Hell no matter why it happened if they would just be up front and quit sitting behind the stone wall of silence most folks would be ok with whatever happened. Sure they would be pissed up front but most people playing WoW are adults and we get that shit happens. Oh well here's to another good company rotting internally. I remember when games were made by gamers and the product mattered most of all. Now its crank out whatever half finished POS you can as quickly as possible so we can hype the crap out of it, sell a shitload of copies, and then start dumping it for the next big pile o poo. Crap, now I'm all pissed off and I wasn't affected. **Edit** Oh just a side note: They also just reenabled character restore so if their backups are jacked up exactly how do they plan on doing this? Kinda makes you wonder huh.
This very well may be the case as the only thing they've restored have been "low value" and all still obtainable (crafting components of basically zero value). Yet, what is being kept back is things of "real value". Unobtainable items. Special Items. Time Limited Items. I mean, after 20 years, the database of items and old code is really a millstone on Wow's neck.
My guild bank with 7 tabs (solo guild for my banker character) is now totally empty...zero items. I had at least two tabs with personal items I've collected since TBC. There were irreplaceable personal items I wanted to keep. Were they important to anyone else, no. I couldn't begin to list each item.
Thank you for continuing to talk about this. Maybe, just maybe, if enough of us hold this grudge and shine a spotlight on it, something will be done. Be it compensation to the affected guilds or more man power to work on restorations, something needs to happen.
Since this Guild Bank issue began my level of trust in Blizzard is at a all time low. I’ve been playing since the servers went live and as a long term player I’ve happily tossed money for all the player enticements that Blizzard has offered. From all CE’s, mounts, pets, no account lapses in 20 years, I’ve been a model, loyal player who up until this point was happy with the game overall. But now my sense of betrayal and outright being ignored is far too much. The items lost, symbolizes years of time invested in WoW not just gold. The fact that Blizzard has chosen to ignore the issue just shows the real colors of where the game is at right now. I’ve gradually drifted to more solo content over the years and the balance of enjoyment for my dollars is at an all time low. I guess all things eventually come to an end and maybe it’s time to move on to something else.
I must be special! I received 1 mageweave cloth and a mystery meat! :D I have 1000's of things missing across 6-6 tab banks....but those 2 items make me feel so much better!
Blizzard’s customer service is a shadow of what it used to be in the early days. I’ve been playing since the game’s release in 2004, but my experience with Dragonflight really soured things for me, and I ultimately stopped playing. I haven’t purchased their latest expansion either. In many ways, Blizzard is fortunate that Microsoft stepped in; without their acquisition, I believe Blizzard would still be on a downward trajectory. Interestingly, about a year after Microsoft took over, my unresolved support ticket was revisited, though Blizzard still didn’t make things right. It felt as though someone from Microsoft had stepped in, looking through tickets to win back longtime players who had left the game. I’m Jones and to play but if I buy the expansion, it probably won’t be until it’s on sale if it all. Blizzard is just not worthy.
Thank you for this and I hope I can sign on and see good news one of these days but I'm not holding my breath...after 20 years of alot of good times, good friends, wonderful memories. I mean where could a mom of a 14 year old boy get to hang out with her son and his friends every night and have fun and discussion. That son is now 34 and he hasn't played in years but is really upset about what has happened to me and my situation. I've moved on to another game. I'm really loving it. I'm sure I'll go check wow now and then if I can, but not really too happy to buy a month subscription to just sign in and see. Thanks again! This is very appreciated. Still alot of players who have NO clue this has happened to people. Very poor response and very disappointed with Blizzard, Battlenet, Microsoft or whoever the hell you are these days. Thank you Kurn :)
Appreciate you keeping this alive. I know that people who haven't been affected (and may not understand the kind of loss offered) may not understand, but especially due to Blizzard seemingly hoping that EVERYONE just forgets, having the information and words still out there helps. Thank you. And agreed that IGN had a great article on this. Seems like they actually read comments (at least on Reddit, which I imagine is similar to our Forum Threads) and tried to understand the enormity of this for many players. LMAO!! ICE STONE!! OMG that was spammed ALL OVER the place. Only later did I learn what that was about. But just seeing it while sitting in SW was kind of hilarious!!
I came back after like 14 years away and my original characters are nowhere to be found, but I honestly didn't have anything I cared about. Remade the chars and made a new guild, have noticed someone who is not in my guild is filling up my money log with massive withdrawls, but the gold that is in the gbank doesn't change. So I'm assuming it's a bug, made some reports, no word back about it.
But how can i get Scales of Onyxia if i don't have my skinning knife? Jokes aside, it's really disheartening how little blizz seems to care about this issue. The handful of useless items i got back is insulting. I have definitely had less desire to play since their "resolution" to the problem. As i commented on your previous video, everything i lost can be replaced eventually but it'll take hundreds of hours, and quite frankly i just don't want to. Thanks for another good informative video!
Same for me... 19 years of playing... Like many of people in our situation, Blizzard is dead to me. I thought of use my gold for my blizzard wallet but i no longer have trust in Blizzard, so I don't want to give them money by exchanging the tokens for money from the wallet. 1 month subscription ~ €13, one token = €20, so for each token I transfer to the wallet, they earn €7 and I don't want to give them a single cent.
Exactly my thoughts. How how how can they not have a backup. Thanks for continuing to make these videos Personally, I would accept a 2m gold compensation as I didn’t have super valuable stuff in there. People have lost stuff and they know which guilds. Just send the guild leaders a load of in game money with a sorry. It won’t fix things but its better than doing zero which just drives customer to consider quitting
@@TheRockinDonkey Hmm interesting theory. They are silent because they dont want to highlight they are stupid enough to not have backups and then do major revisions to the database? How would they be able to recover anything for anyone though without some form of a backup?
I played WoW in Alpha, I played Warcraft 1,2,&3 at release. I played original Diablo before most WoW players today were born. I was at Blizzcon 2018 in LA...and I cancelled my subscription between the mobile Diablo game and Hearthstone update presentations without even seeing the "Classic" WoW introduction. Every few months since then, I see something online that confirms I made the right decision.
I just brought this issue up with Mr GM on his Twitch channel. I asked if he would or has done a video on this. His response was essentially that he doesn’t know much about it, it didn’t effect him and a video on the subject probably wouldn’t do well as far as views anyway. I tried, but dead end unfortunately.
Blizzard used to be known for polish and customer service, it's changed so much over the years. It is no longer the same company that used to care about its customers and its reputation.
The fact that they are slow rolling restorations, at least in part, links back to my comment on your first video. That this is more of a customer service team issue vs. actual data-loss issue. It's like when you take a team of 10 people who are already doing the work of 20 people and then you fire half of them. Then this happens and they are already in total overload. There are even likely internal fire-wall issues (no not the data kind, the bureaucratic or organizational kind) that relate to who handles "customer service tickets at lvls 1, 2, and 3" vs who has the rights to access backups vs who has access and write authorization to the actual live database (say even as bad as ONE Person who has the rights to directly modify the live database). So you have ticket guy, in overload, data restoration guy (backup guy) who is dealing with maybe 20 different games/services by himself or maybe two people, and Wow Live Database Dude, who manages all the live databases and the PTR and internal wow testing DB. All of whom, literally, are in overload mode. So it trickles it's way through and DB dude makes changes when he's got the time. I am not supporting Bliz in this in so much as.. this is a SERVICE GAME, which means, they need to service it. But Microcephaly Softnoggins, has basically beheaded the internal teams. Which means when the excrement hits the proverbial fan, there are simply not enough man hours or team morale to make effective servicing and problem solving fast (if at all).
Its one of a handful of games that require a subscription. That status as a subscription game should come along with am expectation of having your service uninterrupted. Not just in the server aspect, but these banks as well. All of these issues. If they cant ensure quality, why should I ensure them 15 bucks a month? Insane. Anything beyond server maintenance is an unexecusable interruption of service. If my guild bank just disappears? Thats potentially a big issue. Again, insane....
EU player here. I totally agree with all of you. This is bullshit, we've lost thousands of hours of play. We paid for those hours. They have to do something, if they can't bring back all the items, they can at least make compensation in gold for the value of our losses and all that lost time. It's just completely depressing, I don't even want to start the game anymore, it's disgusting. What's the point? Tomorrow everything can disappear again and they'll just say “sorry, you're on your own”.
I had a guild (EU) with all my characters. Hours of farming during so many years. I lost everything. I said "i had" because, i stopped wow because of that. 19 years of playing for no consideration, no apologies, no compensation. I was a single player who like making gold with raw gold, craft and gathered, so i used my guildbank every single day. Like many of you, Blizzard is dead to me. I thought of use my gold for my blizzard wallet but i no longer have trust in Blizzard, so I don't want to give them money by exchanging the tokens for money from the wallet. 1 month subscription ~ €13, one token = €20, so for each token I transfer to the wallet, they earn €7 and I don't want to give them a single cent.
I haven't heard of this situation from the "big" guilds. Did they suffer from the bug too? Did Blizzard give them any compensation for not talking about it? or did they manage to restore theirs? Or did the bug occur just before the expansion and so they don't care because the items became obsolete?
i stopped playing mid-shadowlands and i'm... floored. blizzard makes an oopsie THEMSELVES that because of the wow token they implemented now has A REAL USD VALUE and they stick their thumbs up their butts and say people are sol?! that is actually insane. meanwhile the ff14 team paused their automatic system reclaiming limited player housing due to inactivity due to a hurricane that didn't even hit within their own country. it's times like this that having switched feels really nice. but i genuinely feel so messed up for people who stuck with this game only to be treated like this. like i agree they can 100% restore these items, you used to be able to contact a gm over lost mail and items and if it was within a reasonable timeframe, they could do it. there is no way in hell blizzard can't restore this stuff. i think they don't want to have to pay anyone to go through and do it maybe, maybe it does have to be done on an item by item basis, but they do 100% have that ability, even if it means peeking at a backup. historically, they always have.
Yeah, I think Blizz is just gonna leave it at fuck you thanks for playing. I haven't even logged in in almost 3 weeks. This just took all the wind out of my sails of enjoyment. Still deciding if I want to renew my sub in a few weeks when it's due. This is beyond an atrocious response. They wouldn't stand for this if their homeowner's insurance company came and burned their house down themselves then refused to pay out the claim. That's basically what happened.
Maybe I'm oversimplifying, but surely they could take a snapshot pre-event, current, and then compare the two. When items are missing they then search to see if the logs for that guild show a withdrawal event, and if there is not one, they restore it ?
Maybe they can do what you say but i think they doesn't care or they doesn't want to put time for this. Now, they tried to make money with a 1 year subscription. They want money but they lost many old player like me. My old friends (vanilla/bc players) who wanted to restart wow, I explained the situation to them and they decided not to touch wow again
So glad i didnt buy the expansion lol talking with my wallet, no problems on my end cuz i dont have the expansion basically being rewarded for not paying
I don't think GMs as we knew them exist anymore. I haven’t had one talk to me in a long time and ticket replies are always canned responses for other issues with dead links. I play a lot at night and tickets seem to always get replied to in the wee hours. So they are either hiring people on the other side of the planet to save on labor costs or using some sort of automated AI. They may only have a handful of actual GM staff because if you press them you eventually get something that sounds like it might be an actual response. It's not that they don't have the data. They have done rollbacks in the past, but they were very soon after the fact and they were for everything in the game. At this point they can’t rollback everything and probably need to write an ad hoc tool/script for this specific situation. That or have people manually comparing logs. I understand they don’t want to devote the “manhours” to this. Some people would be fine with some form of compensation that shows they are actually sorry. For others that would be unacceptable. Smoke Test comes from electronic circuit prototyping. After you assemble your circuit you just turn it on and see if any components burn out or “smoke”. Of course it has a more diverse meaning now.
I think I read that most/all of the World of Warcraft specific support staff have been moved or fired, and replaced with generic Activision-Blizzard folk, who know little or nothing about the game.
I mean...... yeah but ............. also, it's been going downhill for a LONG time. I'm a wrath baby, I have no idea what it was like before I joined, but I will say back in my day, GMs talked AND played with players. Big bugs got addressed (yes, tiny ones stayed forever, but nothing huge stuck around). It was SUPER easy to put in a ticket, and have an actual conversation with someone in real time to get your game needs met. This all started to change years ago. Microsoft (and it's layoffs) is pretty much just a nail in the coffin (I won't say last nail, because I do think it still has potential to get worse).
@@PixieYelsraek Yup I was actually around since BC and can say yeah Blizzard GMs were something very different. You'd get an obvious type whisper ( lettering etc made it clear it was no player) when they contacted you in game and they had like poems or similar they would say showing that despite being costumer support they were playing around and keeping a type of game fantasy while helping you solve your issue and it was all in game. I have been told stories of them popping up in game as a toon doing crazy things just for fun, now you make a report and it flat out even tells you that you will prob not get a response....
@@82fire28 Ticket auto responses to the guild bank issues specifically said to check wowhead. They couldn't even be bothered to help, they wanted us to go to a user based non-affiliated website instead of doing their own work. It's sad, really.
ALSO pvp rated q was DISABLED all day yesterday and blizzard had all their streamers playing customer support and fixing the issue for players. WHY ARE PLAYERS DOING BLIZZARDS JOB?! And why the fuck am i paying 20 a month for a sub with this shit support? I get better support from teenagers i order food from at a fast food joint. let that sink in.
I tried to stick with it for the ppl I play with. I even unpaused my sub for this month thinking I'll just play and never give them any extra money. I started playing Palia - I know it's not a replacement for the content machine of WoW, but I feel better logging into that than getting on WoW. WoW makes me sad and annoyed. It is not fun anymore because of the overlying gutted feeling of them telling a lot of people to eff off. Suddenly I feel even more awful for the servers that were shut down overseas. They had warning, but no compensation so why would we think they would care about this. The downfall is here. Yuck!
i reported bugs and they do nothing i bought items in the AH and they where displaying green color and then i put the item on it was pink and they would not do anything to help blizzard sucks!!!!!!! after paying 2.2 mil gold
The gbank items are not soulbound.. what on earth could be so important that people make a fuss about this?? Who cares, tech stuff that goes wrong happens.. its a game, get it again.
This is so tone deaf. You sound like a moron honestly. Probably just someone having the need to spew their single thought even though they know nothing.
Well blizz don't care about it because we continue to pay them. We have lost for example rings, transmogs, patterns etc etc. Just for example some of the "grey items" are from the garrison's "WoD" and they are needed for pets collections and or achievements things like that. All that is GONE, bye bye...nothing is replaced "Shadowsong realm Europe". I.m.o that is stealing because all that items are worth GOLD and with gold we can buy PLAY time. 280k-300k gold = one month play time= 13€+/-. Well we can't do anything about, simple as that. Playing since Vanilla Beta. I wish you all the best and good luck on the items recovering. Hugs from Europe.
ITS wow its sucks now who cares at this point anyone who still supports this game its all on you. all this game does is screw u over. Period.This is now ur own fault.
I've completely lost all motivation to log on for the first time in over 19 years. I just don't care about any of it any more.
Hey buddy. I hope you are doing ok.
omg ur a vanilla player? sorry for ur loss brother, I can only imagine what ur goin thru..I played thru vanilla to wolk to finish up Arthas story and I put alot of time into this game back then...what ur goim thru is beyind devastating
Same for me. I was a Vanilla player and for many years i play alone. All my character was in my own guild and i lost everything in my guildbank. And Blizzard doesn't care so i stopped.
Now, i also lost motivation to play any game... i am 37 years old, i played since always and it's devastating for me to lose my only hobby... It's going to take me some time to find a new game that will give me as much fun as I had with wow before this disaster.
Pushing an issue like this to the forums in the first place is a massive insult.
I have never seen a data loss like this in the entirety of WoW's history.
It deserves a direct response and interview with the leads of the game to be fully transparent and explain in detail what is happening here.
"No refunds" says the bank robber.
Thank you for still bringing it up. What baffles me most is that the downplay of this incident seems to be working.
Ofc it does, who cares... its some gbank items.. those are not hard to get removed from game 30 years ago soulbound items... technical issues can happen. This isn't some nefarious plot.
@@Planetdune It is as if it's nothing. However, emotional ties to items are real. This is what they need to get.
So glad you remember The Ice Stone has melted. The times we've gone through...
I've been thinking about this since your first video and it hit me that the reason this may be happening, and I acknowledge that I may be way off base here, is by nuking all the stored items especially those that are no longer obtainable it will greatly shrink the database size and give them the ability to fully remove these items and their associated code from the game.
This will have real benefit to Blizzard allowing them to reduce the size of the data and clean up code that could be causing issues as time goes on. Even if the items are no longer obtainable in game if you can see them in your bank it means that they still exist in the code and database. Given that they can look back and see exactly what you had in your bank in internal logs and the items still exist even if you can't obtain them, there is absolutely no reason that they can't return the items to you. It's that they choose not to. Why? Well firstly it would require a massive out;lay of man hours to take the ticket review logs and manually go through and send you the items. Its not a matter of backups per se as that would be the easy way to do it however, it is not the only way to return your items. Providing there was an issue with the backups they could still manually return the items.
I'm guessing that they decided to remove these unobtainable items and wiped them from the database which would prevent them from being returned. Personally I would be fine if thats what was done and they would be up front about it. Hell no matter why it happened if they would just be up front and quit sitting behind the stone wall of silence most folks would be ok with whatever happened. Sure they would be pissed up front but most people playing WoW are adults and we get that shit happens.
Oh well here's to another good company rotting internally. I remember when games were made by gamers and the product mattered most of all. Now its crank out whatever half finished POS you can as quickly as possible so we can hype the crap out of it, sell a shitload of copies, and then start dumping it for the next big pile o poo.
Crap, now I'm all pissed off and I wasn't affected.
**Edit** Oh just a side note: They also just reenabled character restore so if their backups are jacked up exactly how do they plan on doing this? Kinda makes you wonder huh.
This very well may be the case as the only thing they've restored have been "low value" and all still obtainable (crafting components of basically zero value). Yet, what is being kept back is things of "real value". Unobtainable items. Special Items. Time Limited Items. I mean, after 20 years, the database of items and old code is really a millstone on Wow's neck.
that last bit you put is so true today
My guild bank with 7 tabs (solo guild for my banker character) is now totally empty...zero items. I had at least two tabs with personal items I've collected since TBC. There were irreplaceable personal items I wanted to keep. Were they important to anyone else, no. I couldn't begin to list each item.
How is this today?
Thank you for continuing to talk about this. Maybe, just maybe, if enough of us hold this grudge and shine a spotlight on it, something will be done. Be it compensation to the affected guilds or more man power to work on restorations, something needs to happen.
Since this Guild Bank issue began my level of trust in Blizzard is at a all time low.
I’ve been playing since the servers went live and as a long term player I’ve happily tossed money for all the player enticements that Blizzard has offered. From all CE’s, mounts, pets, no account lapses in 20 years, I’ve been a model, loyal player who up until this point was happy with the game overall.
But now my sense of betrayal and outright being ignored is far too much. The items lost, symbolizes years of time invested in WoW not just gold.
The fact that Blizzard has chosen to ignore the issue just shows the real colors of where the game is at right now.
I’ve gradually drifted to more solo content over the years and the balance of enjoyment for my dollars is at an all time low.
I guess all things eventually come to an end and maybe it’s time to move on to something else.
try playing every Atlus games, SMT, persona and so on
I must be special! I received 1 mageweave cloth and a mystery meat! :D I have 1000's of things missing across 6-6 tab banks....but those 2 items make me feel so much better!
Blizzard’s customer service is a shadow of what it used to be in the early days. I’ve been playing since the game’s release in 2004, but my experience with Dragonflight really soured things for me, and I ultimately stopped playing. I haven’t purchased their latest expansion either. In many ways, Blizzard is fortunate that Microsoft stepped in; without their acquisition, I believe Blizzard would still be on a downward trajectory.
Interestingly, about a year after Microsoft took over, my unresolved support ticket was revisited, though Blizzard still didn’t make things right. It felt as though someone from Microsoft had stepped in, looking through tickets to win back longtime players who had left the game.
I’m Jones and to play but if I buy the expansion, it probably won’t be until it’s on sale if it all. Blizzard is just not worthy.
Thank you for this and I hope I can sign on and see good news one of these days but I'm not holding my breath...after 20 years of alot of good times, good friends, wonderful memories. I mean where could a mom of a 14 year old boy get to hang out with her son and his friends every night and have fun and discussion. That son is now 34 and he hasn't played in years but is really upset about what has happened to me and my situation. I've moved on to another game. I'm really loving it. I'm sure I'll go check wow now and then if I can, but not really too happy to buy a month subscription to just sign in and see. Thanks again! This is very appreciated. Still alot of players who have NO clue this has happened to people. Very poor response and very disappointed with Blizzard, Battlenet, Microsoft or whoever the hell you are these days. Thank you Kurn :)
Appreciate you keeping this alive. I know that people who haven't been affected (and may not understand the kind of loss offered) may not understand, but especially due to Blizzard seemingly hoping that EVERYONE just forgets, having the information and words still out there helps. Thank you.
And agreed that IGN had a great article on this. Seems like they actually read comments (at least on Reddit, which I imagine is similar to our Forum Threads) and tried to understand the enormity of this for many players.
LMAO!! ICE STONE!! OMG that was spammed ALL OVER the place. Only later did I learn what that was about. But just seeing it while sitting in SW was kind of hilarious!!
I came back after like 14 years away and my original characters are nowhere to be found, but I honestly didn't have anything I cared about. Remade the chars and made a new guild, have noticed someone who is not in my guild is filling up my money log with massive withdrawls, but the gold that is in the gbank doesn't change. So I'm assuming it's a bug, made some reports, no word back about it.
But how can i get Scales of Onyxia if i don't have my skinning knife?
Jokes aside, it's really disheartening how little blizz seems to care about this issue. The handful of useless items i got back is insulting. I have definitely had less desire to play since their "resolution" to the problem. As i commented on your previous video, everything i lost can be replaced eventually but it'll take hundreds of hours, and quite frankly i just don't want to.
Thanks for another good informative video!
Same for me... 19 years of playing... Like many of people in our situation, Blizzard is dead to me. I thought of use my gold for my blizzard wallet but i no longer have trust in Blizzard, so I don't want to give them money by exchanging the tokens for money from the wallet. 1 month subscription ~ €13, one token = €20, so for each token I transfer to the wallet, they earn €7 and I don't want to give them a single cent.
Exactly my thoughts. How how how can they not have a backup. Thanks for continuing to make these videos
Personally, I would accept a 2m gold compensation as I didn’t have super valuable stuff in there. People have lost stuff and they know which guilds. Just send the guild leaders a load of in game money with a sorry. It won’t fix things but its better than doing zero which just drives customer to consider quitting
You would be amazed at the number of things that don’t have backups. What amazes me is that this is the first time this has happened.
@@TheRockinDonkey Hmm interesting theory. They are silent because they dont want to highlight they are stupid enough to not have backups and then do major revisions to the database? How would they be able to recover anything for anyone though without some form of a backup?
I played WoW in Alpha, I played Warcraft 1,2,&3 at release. I played original Diablo before most WoW players today were born. I was at Blizzcon 2018 in LA...and I cancelled my subscription between the mobile Diablo game and Hearthstone update presentations without even seeing the "Classic" WoW introduction. Every few months since then, I see something online that confirms I made the right decision.
I've had not single item restored and lost an ENTIRE GUILD bank with COMPLETELY Full, TOTALLY GONE!
Same for me, i lost everything so i stopped. 19 years of playing. Good job blizzard.
The guildbank log goes back a year. So all they need is a backup that is max 1 year old and then roll forward to get a 100% correct restoration.
I just brought this issue up with Mr GM on his Twitch channel. I asked if he would or has done a video on this. His response was essentially that he doesn’t know much about it, it didn’t effect him and a video on the subject probably wouldn’t do well as far as views anyway. I tried, but dead end unfortunately.
And HOLD THE LINE !
Blizzard used to be known for polish and customer service, it's changed so much over the years. It is no longer the same company that used to care about its customers and its reputation.
Thank you for the update. I wish Blizzard would give an update :(
6 guild bank tabs full of stuff from Vanilla worth millions gone. I got 2 stacks of Draenor fish returned in the mail, not even a sorry
The fact that they are slow rolling restorations, at least in part, links back to my comment on your first video. That this is more of a customer service team issue vs. actual data-loss issue. It's like when you take a team of 10 people who are already doing the work of 20 people and then you fire half of them. Then this happens and they are already in total overload. There are even likely internal fire-wall issues (no not the data kind, the bureaucratic or organizational kind) that relate to who handles "customer service tickets at lvls 1, 2, and 3" vs who has the rights to access backups vs who has access and write authorization to the actual live database (say even as bad as ONE Person who has the rights to directly modify the live database). So you have ticket guy, in overload, data restoration guy (backup guy) who is dealing with maybe 20 different games/services by himself or maybe two people, and Wow Live Database Dude, who manages all the live databases and the PTR and internal wow testing DB. All of whom, literally, are in overload mode. So it trickles it's way through and DB dude makes changes when he's got the time. I am not supporting Bliz in this in so much as.. this is a SERVICE GAME, which means, they need to service it. But Microcephaly Softnoggins, has basically beheaded the internal teams. Which means when the excrement hits the proverbial fan, there are simply not enough man hours or team morale to make effective servicing and problem solving fast (if at all).
Its one of a handful of games that require a subscription. That status as a subscription game should come along with am expectation of having your service uninterrupted. Not just in the server aspect, but these banks as well. All of these issues. If they cant ensure quality, why should I ensure them 15 bucks a month? Insane. Anything beyond server maintenance is an unexecusable interruption of service. If my guild bank just disappears? Thats potentially a big issue. Again, insane....
EU player here. I totally agree with all of you. This is bullshit, we've lost thousands of hours of play. We paid for those hours. They have to do something, if they can't bring back all the items, they can at least make compensation in gold for the value of our losses and all that lost time.
It's just completely depressing, I don't even want to start the game anymore, it's disgusting. What's the point? Tomorrow everything can disappear again and they'll just say “sorry, you're on your own”.
I had a guild (EU) with all my characters. Hours of farming during so many years. I lost everything. I said "i had" because, i stopped wow because of that. 19 years of playing for no consideration, no apologies, no compensation. I was a single player who like making gold with raw gold, craft and gathered, so i used my guildbank every single day. Like many of you, Blizzard is dead to me. I thought of use my gold for my blizzard wallet but i no longer have trust in Blizzard, so I don't want to give them money by exchanging the tokens for money from the wallet. 1 month subscription ~ €13, one token = €20, so for each token I transfer to the wallet, they earn €7 and I don't want to give them a single cent.
I lost 5 tabs of items, they sent me 4 stacks of shadowlands cloth ...
I haven't heard of this situation from the "big" guilds. Did they suffer from the bug too? Did Blizzard give them any compensation for not talking about it? or did they manage to restore theirs? Or did the bug occur just before the expansion and so they don't care because the items became obsolete?
i stopped playing mid-shadowlands and i'm... floored.
blizzard makes an oopsie THEMSELVES that because of the wow token they implemented now has A REAL USD VALUE and they stick their thumbs up their butts and say people are sol?! that is actually insane.
meanwhile the ff14 team paused their automatic system reclaiming limited player housing due to inactivity due to a hurricane that didn't even hit within their own country. it's times like this that having switched feels really nice. but i genuinely feel so messed up for people who stuck with this game only to be treated like this.
like i agree they can 100% restore these items, you used to be able to contact a gm over lost mail and items and if it was within a reasonable timeframe, they could do it. there is no way in hell blizzard can't restore this stuff. i think they don't want to have to pay anyone to go through and do it maybe, maybe it does have to be done on an item by item basis, but they do 100% have that ability, even if it means peeking at a backup. historically, they always have.
Yeah, I think Blizz is just gonna leave it at fuck you thanks for playing. I haven't even logged in in almost 3 weeks. This just took all the wind out of my sails of enjoyment. Still deciding if I want to renew my sub in a few weeks when it's due. This is beyond an atrocious response. They wouldn't stand for this if their homeowner's insurance company came and burned their house down themselves then refused to pay out the claim. That's basically what happened.
Maybe I'm oversimplifying, but surely they could take a snapshot pre-event, current, and then compare the two. When items are missing they then search to see if the logs for that guild show a withdrawal event, and if there is not one, they restore it ?
Maybe they can do what you say but i think they doesn't care or they doesn't want to put time for this. Now, they tried to make money with a 1 year subscription. They want money but they lost many old player like me. My old friends (vanilla/bc players) who wanted to restart wow, I explained the situation to them and they decided not to touch wow again
I had nothing restored and Blizzard told me to go pound sand
So glad i didnt buy the expansion lol talking with my wallet, no problems on my end cuz i dont have the expansion basically being rewarded for not paying
I don't think GMs as we knew them exist anymore. I haven’t had one talk to me in a long time and ticket replies are always canned responses for other issues with dead links. I play a lot at night and tickets seem to always get replied to in the wee hours. So they are either hiring people on the other side of the planet to save on labor costs or using some sort of automated AI. They may only have a handful of actual GM staff because if you press them you eventually get something that sounds like it might be an actual response.
It's not that they don't have the data. They have done rollbacks in the past, but they were very soon after the fact and they were for everything in the game. At this point they can’t rollback everything and probably need to write an ad hoc tool/script for this specific situation. That or have people manually comparing logs. I understand they don’t want to devote the “manhours” to this. Some people would be fine with some form of compensation that shows they are actually sorry. For others that would be unacceptable.
Smoke Test comes from electronic circuit prototyping. After you assemble your circuit you just turn it on and see if any components burn out or “smoke”. Of course it has a more diverse meaning now.
I think I read that most/all of the World of Warcraft specific support staff have been moved or fired, and replaced with generic Activision-Blizzard folk, who know little or nothing about the game.
I don’t think it was a bug. I kind of think it was intentional, to create space.
Still nothing restored or any reply... 😢
Maybe there needs to be a big push to get this topic in front of Phil Spencer’s eyes.
yeah ever since Microsoft took over ... customer service has been horrible
I mean...... yeah but ............. also, it's been going downhill for a LONG time. I'm a wrath baby, I have no idea what it was like before I joined, but I will say back in my day, GMs talked AND played with players. Big bugs got addressed (yes, tiny ones stayed forever, but nothing huge stuck around). It was SUPER easy to put in a ticket, and have an actual conversation with someone in real time to get your game needs met. This all started to change years ago. Microsoft (and it's layoffs) is pretty much just a nail in the coffin (I won't say last nail, because I do think it still has potential to get worse).
@@PixieYelsraek Yup I was actually around since BC and can say yeah Blizzard GMs were something very different. You'd get an obvious type whisper ( lettering etc made it clear it was no player) when they contacted you in game and they had like poems or similar they would say showing that despite being costumer support they were playing around and keeping a type of game fantasy while helping you solve your issue and it was all in game. I have been told stories of them popping up in game as a toon doing crazy things just for fun, now you make a report and it flat out even tells you that you will prob not get a response....
@@82fire28 Ticket auto responses to the guild bank issues specifically said to check wowhead. They couldn't even be bothered to help, they wanted us to go to a user based non-affiliated website instead of doing their own work. It's sad, really.
Can't justify forking over $50 for an expansion I know will be $20 bucks in a couple of months, or free.
ALSO pvp rated q was DISABLED all day yesterday and blizzard had all their streamers playing customer support and fixing the issue for players.
WHY ARE PLAYERS DOING BLIZZARDS JOB?!
And why the fuck am i paying 20 a month for a sub with this shit support? I get better support from teenagers i order food from at a fast food joint. let that sink in.
I tried to stick with it for the ppl I play with. I even unpaused my sub for this month thinking I'll just play and never give them any extra money. I started playing Palia - I know it's not a replacement for the content machine of WoW, but I feel better logging into that than getting on WoW. WoW makes me sad and annoyed. It is not fun anymore because of the overlying gutted feeling of them telling a lot of people to eff off. Suddenly I feel even more awful for the servers that were shut down overseas. They had warning, but no compensation so why would we think they would care about this. The downfall is here. Yuck!
i reported bugs and they do nothing i bought items in the AH and they where displaying green color and then i put the item on it was pink and they would not do anything to help blizzard sucks!!!!!!! after paying 2.2 mil gold
Commenting for engagement
I Will be filing a class action lawsuit. HMU if you'd like to join.
The gbank items are not soulbound.. what on earth could be so important that people make a fuss about this?? Who cares, tech stuff that goes wrong happens.. its a game, get it again.
This is so tone deaf. You sound like a moron honestly. Probably just someone having the need to spew their single thought even though they know nothing.
Lol 😂they don’t give a fuck
Well blizz don't care about it because we continue to pay them.
We have lost for example rings, transmogs, patterns etc etc.
Just for example some of the "grey items" are from the garrison's "WoD" and they are needed for pets collections and or achievements things like that. All that is GONE, bye bye...nothing is replaced "Shadowsong realm Europe".
I.m.o that is stealing because all that items are worth GOLD and with gold we can buy PLAY time.
280k-300k gold = one month play time= 13€+/-.
Well we can't do anything about, simple as that.
Playing since Vanilla Beta.
I wish you all the best and good luck on the items recovering.
Hugs from Europe.
You care about Warcraft but Blizzard doesn’t.
A rogue, employee.
ITS wow its sucks now who cares at this point anyone who still supports this game its all on you. all this game does is screw u over. Period.This is now ur own fault.