10 Tips for Verbal Crisis De-Escalation and Intervention | Communication Skills Improvement

Dr. Dawn-Elise Snipes is a Licensed Professional Counselor and Qualified Clinical Supervisor. She received her PhD in Mental Health Counseling from the University of Florida in 2002. In addition to being a practicing clinician, she has provided training to counselors, social workers, nurses and case managers internationally since 2006 through AllCEUs.com 10 Tips for Verbal Crisis De-Escalation and Intervention
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Video by Dr. Dawn Elise Snipes on integrative behavioral health approaches including counseling techniques and skills for improving mental health and reducing mental illness.
10 #Tips for Verbal #Crisis De-Escalation and intervention #selfhelp #communicationskills
#counseling #counselling skills
AllCEUs.com provides multimedia counselor education and CEUs for LPCs, LMHCs, LMFTs and LCSWs as well as addiction counselor precertification training and continuing education on many of the videos on this channel. Unlike other providers like #CE4Less AllCEUs includes a weekly LIVE Stream Webinar with your unlimited continuing education and professional development membership.

[@DocSnipes]

DocSnipes.com/crisis
Docsnipes.com/Empathy
allceus.com/crisis-ceu

[@DarylAnnDeRoche]

I work at a customer service desk where I handle a lot of complaints, returns, angry phone calls, etc. and this information from you is very helpful. I appreciate your compassionate perspective, thank you.

[@eauhomme]

Silence is a wonderful tool. I was the customer service supervisor and I once had a customer call me and just start screaming and swearing at me. I realized I couldn't get a word in edgewise, so I just sat back and sipped my coffee and listened. After a few minutes, the customer said, "That son of a bitch hung up on me." I calmly said, "No, ma'am, I didn't." She sighed and said, "Oh, my God, you probably should have."
Now that she had gotten the anger off her chest and with her reflecting on how inappropriate her behavior had been, she was ready to listen, and we resolved the situation to mutual benefit in about 30 seconds.

[@elanahammer1076]

This is helpful that’s why walking away and not engaging can be a great de escalation technique. Thank you 🤔❤🇺🇸

[@FeMiNem-Poet]

Thank you!

[@TristineBarry]

Love this Doc!! 🙂🕊💜

[@DocSnipes]

Ty

[@ginabethyoung3276]

Thanks found this helpful

[@lyndalericks4418]

This hit home thank you! 🙏🏿

[@DocSnipes]

You’re welcome. Thanks for watching!

[@TJNorton]

Thank you for sharing this no nonsense practical way of helping. You just got a new subscriber 👏

[@BecomeConsciousNow]

Thank you. I needed this.

[@DocSnipes]

🙂Welcome.

[@BELOVED_JOSIE]

Great videos I appreciate them. I watch them with my children

[@DocSnipes]

🙂🙂 That is awesome. Thanks for sharing. Wishing you, peace, health, and, happiness.

[@tomtbi]

I struggle with this almost every day!!

[@TheSavvyTherapist]

Great video! I’m a crisis counselor so I really really appreciate this video. It is very helpful.

[@DocSnipes]

Glad the video was helpful. Thanks for watching.

[@billthelen6524]

Thank you Dr Snipes for sharing this video I was in need to listen to how to deescalate. When my wife and I argue, I usually escalate the argument and my anger gets out of hand. My anger in this case usually leads me to having thoughts of self-loathing and self-harm. When I'm able to ground myself through deep breathing or muscle relaxation, I calm myself down and it gets easier to communicate because once I am calm I am able to act out of my wise mind.

[@DocSnipes]

You’re so welcome, Bill. As always, I am grateful to be of help and I am grateful for you being here and watching videos

[@meb3153]

Super thanks!

[@DocSnipes]

Our pleasure!

[@kurt6410]

This is pretty much how I've felt my whole life

[@jyotivyas9286]

Great Information Dear Dr Snipe's👌💐😊

[@DocSnipes]

Thanks a ton

[@mathieuvallerand6772]

As an elementary school teacher, this video is gold! Thank you so much for sharing!

[@DocSnipes]

You’re most welcome! Thanks for watching

[@leasandiford8]

Thanks 😊

[@DocSnipes]

Welcome 😊

[@mulandai5623]

Thanks!

[@JT-cl9np]

Better add at least one more zero $20.00

[@DocSnipes]

Welcome.

[@eauhomme]

"Offer them a piece of gum". Not only is it a nerve stimulation, but it is a simple act of connection. When I was first training to be a counselor, we were advised to light a cigarette and hand it to the client. Of course, the second I got my first job in the field, they banned smoking there. Oh, well...

[@DocSnipes]

Thanks for watching the video and sharing

[@HHHHHH-cg4sg]

All police departments need to watch this!!!

[@DocSnipes]

Thank you. Please feel free to share the video with those interested

[@HHHHHH-cg4sg]

@@DocSnipes Carlsbad police department in NM really needs a email from you!!! You could teach them so much.

[@ijuliette6043]

Had a few too many verbal crisis situations and I choose to walk away even though I tried really hard to defuse the anger... It's exhausting

[@DocSnipes]

Thanks for watching!

[@Alphacentauri819]

Did you try to change their mind, try to get them to stop feeling what they were feeling, make them "wrong" in some way?
Or, did you get curious, hold space for them, empathize (and verbalize compassionately) with the underlying deeper emotion (powerlessness, hopelessness, hurt, etc)?
Too often, when people end up walking away often...they didn't know how to properly meet people where they were. They were trying to get the person to feel/be different.
That'll always escalate things...as the person feels even more disempowered, unheard, unseen and misunderstood.
I've seen people think they knew how to de-escalate...only to peel back the layers and see they were pouring gasoline on a fire, with their techniques.
It takes humility and vulnerability, to de escalate...

[@FeMiNem-Poet]

Some comments escalate a situation, are attacks on people with the disguise of offering advice and some are not.🍀

[@FeMiNem-Poet]

@Juliette... You have a right to feel the way you feel.

[@DeathRattlingWhore]

You have probably learnt a thing or two. Its a positive thing you tried. I bet you somewhat made them change their mind.

[@susandawson3358]

It seems like dr.phil gets to the root of drama is by getting everyone involved into the same room with a mediation and they confront one another face to face

[@DocSnipes]

Thanks for watching!

[@sterlgirlceline]

👏🏻👏🏻👏🏻😊
⭐️⭐️⭐️⭐️⭐️⭐️

[@DocSnipes]

Thanks for watching.

[@LK-bz9sk]

If someone is really angry and there is already a table between you, leave it that way. Use of structure

[@DocSnipes]

Thanks for watching the video

[@neftalitran3789]

I thought (wrong) that you should match energy. No success with that.

[@kennyblobbin]

If you are right with God, I feel like you don’t need all these techniques. Techniques are just ways of manipulating people. If it comes natural to you then you are likely closer to God.