Apple's repair program is a sham
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- Опубліковано 17 тра 2023
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When you feel like giving up just think of what Apple and John Deere would rather have you do. Don't give them that satisfaction.
I know it's not the right thing to say, but sometimes as you watch things get worse and worse, with less things available now than what was available 10 or 15 years ago, it becomes depressing to the point of wondering if everything you're working for is absurd
@@rossmanngroupthe problem is that it is in reality absurd. Nobody should have to fight for right to repair. If I purchase something I should have access to everything inside it and a manual detailing what it is. What these companies are doing should be considered illegal everywhere and yet somehow isn’t…
@@christianchilders8969 unfortunately morality and legality do not align!
Don't make any big decisions on painkillers. Please...
@@rossmanngroup Yes, it's tiring and exhausting with the feeling that no gains are ever made and when they are there feels loke there is no recognition or appreciation by any quantifiable body but, you and all the warriors like you who we never get to hear their voices are truly appreciated and are needed. The Davids who are willing to fight the Goliaths and occasionally are able to land that stone just right. It's just so disappointing that there seems to be an endless line of Goliaths and the entities that are to keep the Goliaths in check are so willing to look the other way.
Keep up the great work
I went to an Apple Store to replace the battery in my iPhone SE1. After they didn’t text/call when promised after they finished looking over my phone, I returned an hour after they promised to text me. They told me they couldn’t replace the battery due to “water damage”. They said they’d replace the battery for $35 only if I agreed to pay $200 to replace the board. I refused to pay more than the value on my phone to replace the damn battery. I took the phone to a local Apple repair shop (whose owner totally reminds me of Louis!) and repaired it for $25 (with neighborhood discount) in 20 minutes.
Refused to provide one service/product unless you pay for another service? Wow, that sounds very illegal.
I destroyed the screen on my 9th Gen iPad and it has special 4 year AppleCare + with no service fees and Apple replaced it moments after walking into the retail store. Even the rep was like what the hell is this coverage... When you have warranty on product Apple is great to deal with. The moment you are out of warranty or contract you can F right off. Have piles of iPad Air 2's with expanded batteries and Apple does not care at all of course they are old now and do not do the battery swap anyway.
Screw Apple, it sickens me how the ignorant keep singing their praises. Your story is one of THOUSANDS and yet people keep coming back
@@uis246 Sounds like Apple.
What's genuinely amusing is that 100% or higher humidity levels in your local environment - so nearly half the US and many other countries - is enough to trigger the water damage indicator, but nowhere near enough to actually harm the electronics. Their water damage indicator is provably wrong, and they should've told you about it right from the moment it was discovered. This can definitely be called an illegal bait-n-switch.
The Australian Government is not just useless when it comes to doing what's right, they're very good at doing what is wrong.
as a Australian i can confirm
Wild kangaroos can do a better job than Australian Gov.
@@derekchan1570 For sure.
Emus would do better. Wouldn't be the first time they would better the Australian authorities.
Western governments are destroying their economies and founding people's lives to create a rootless slave class for more control and global rule
The idea of buying in bulk is that you get a better deal, that's one of the main advantages.. Now being penalized for doing it is kinda fecked up.
Non-disclosure agreements should be much more limited in their scope legally than they are.
"sign away your rights here, here, and initials here"
The whole idea of nondisclosure agreements is kinda bad for the person in genera because if a company puts something completely out of scope in there, and you violate it they will sue and even if they are in the wrong you would still have to pay for a lawyer. The entire legal system in America is designed to favor those white money, not those in the “right”.
Yeah, they're no longer NDAs, they are in fact just legal agreements where you sign away your rights. Main question is what do you get in return for doing that.
@@Sheebert Love the typo : )
For real it shouldn’t be a magic “get away with anything, lie about anything, hey kill somebody if you want to” and no one can tell!
My grandpa was a ham radio operator and he was into electronics I believe since Edison invented electricity, and he used to drag me all over flea markets back in the mid 80s and buy up all the unused old stock vacuum tubes nobody gave a shit about at the time, and now they're worth a fortune since antique electronics are worthless without the tubes.
still have some tubes - also the T1 teller tubes . .
I think substitutions to the tubed can be made.
I think you are giving Edison a lot more credit than he deserves haha
Well first electricity is a force you dont invent it and secondly there are people now making vacuum tubes again so i'd look into slowly selling them or atleast using them.
“since Edison invented electricity” lol. Edison was a greedy twat who took credit for others inventions and tried his best to stifle the competition. He was like the 19th century Bill Gates. In 100 years people will probably believe that Gates invented the internet (when he didn’t even acknowledge it in the first edition of his 1995 book The Road Ahead).
Ignore the corporate bootlickers, Louis and keep fighting the good fight!
The reality is, companies like Apple and John Deere have been at this game for decades and have far greater resources, whereas you've only been doing this for a few years now and look how much you've accomplished! This fight was never going to be easy. These companies were never going to roll over and surrender their industry advantages they've built up over decades.
I enjoyed using my Iphone but after removing the 3.5mm jack and the overall inconvenience of lightening over USB-C made me bite the bullet and get away from Apple's ecosystem after buying Iphone from Iphone to Iphone 8. I'm so glad I finally did it, Apple is a horrible, greedy company that's actively exploiting it's customer base and contributing hugely to the world's e-waste problem with planned obsolescence.
Thank-you for your comment. It honestly is refreshing for me to read as I have been desperately fighting, just like Mr Rossman, for people to see that there is a problem.
i really like my macbook tho
So are most other companies.
@@Ron.Swanson.that’s the thing about apple isn’t it they make a great product but they treat it and us like dog shit just cause they think they can cause there are people who simp for them and defend it Louis keeps stating that its the people who are the problem yes, yes it is if u defend and allow a corrupt king the king is going to continue to stay corrupt, even if it isn’t the wider masses if 1/4 of those people keep on doing it then everyone else does two cause they don’t think they can do anything leaving the people like us who aren’t mindless idiots to think about giving up we should be able to own and fix ARE THINGS
Apple the company that adds to the e waste program
Louis rossman helped as we got charged 700 pounds for my mums laptop to be repaired by apple we got an independent repair shop to do it for 300 pounds , even thou we didn't use rossman shops personally
His movement affects us personally
Apple is doing everything to carefully shorten their product life cycle.
I was given the original Apple HomePod as a birthday gift about three years ago. So it's clearly extended beyond it's AppleCare warrantee. On the last background update that Apple sent out, this HomePod failed the update and was bricked. I brought it into the Apple Store and of course there was nothing they could do but ask if I wanted to recycle it, and ask if I would like to purchase another HomePod at full price. I said no.
Now, as far as I know, there wasn't anything fundamentally wrong with it, but because it's completely sealed, no one, including Apple, will even try to fix it. There isn't even a serial number printed on the HomePod!
The more Apple seals up their devices, the more this will happen. And with every new product they come out with, that is exactly what they do. Studio Mac? Sealed. 24" iMac? Sealed. At a time when we should be trying to extend product life cycles, Apple is going out of their way to limit them to force customers to dump their products and purchase new. THAT is why the Apple repair program is a sham, and is actively hostile to Right to Repair. Right to Repair starts with an open and modular product. It' then should support 3rd party repair to do everything they can to keep products in circulation.
As an example, think about this - Robert Moog didn't sit there and force musicians to toss their Moog Synths for a newer model. I guarantee that if there is an original Moog Synth out there, that it's still operating, or a good reason why it can't. The high value of a product should come through making the best product possible, not through engineering a doomsday clock into each product. They manage their product life cycle like it’s a stock buyback program.
I have lovingly used Apple products for the past 20 years, but as each of their products I have reach end of life, I actively look for more open source options. Recently I sold my Mac Studio (a GIANT mistake on my part to have upgraded to) and migrated to a system running LinuxMint. I will not look back.
honestly, for mobile devices I don't think a modular design isn't required to me, just the possibility to repair it without making the repair absolutely horrid.
saw a video on someone wanting to replace his cracked backglass on his iphone 14.
what it took him was to get an entire new shell and transfer EVERYTHING over to it piece by piece, was sped up and still 20-25 minutes long, there should be no reason for this, why is the back glass even part of the enclosure.
for imacs, i agree, they should be upgradeable to a certain degree concidering Apple uses M1 and M2 chips, would be cool for when M3 releases eventually that users could upgrade their old M1 to M3 like how i replaced my RTX2060 super to an RTX4070ti.
Hope legislation catches up to Apple and just forces them, since the EU is getting accustomed to Apple's way of thinking.
now they force them to use USB-C, but then in the next breath say "you're not allowed to hinder performance of 3rd party USB-C connectors" they did that knowing full well that Apple would randomly throttle USB-C speeds if the serial number on the USB-C cable wasn't recognized by Apples software, hopefully America also cracks down on this, once Apple feels that the world it against them and they can't possibly go around it anymore, is the time we can finally see some meaningful change, because right now they can just point to "look at our AARS program! they can get what they need!" meanwhile the NDA basically silences the actual voices that would make the public and legislators know what is happening.
the unfortunate truth is that it becomes an "an anonymous source said" which is less credible as for example "Louis Rossman said"
it's not like the people inside this program can go to these legislators and go "well, i'm in the program and let me tell you, i charge 200 dollars for a screen replacement, but Apple forces me to buy the display at 800 dollars and later have to send the faulty display back to Apple to get my money back"
Yea the company I worked for sold all that cool music gear back in the day and even fixed some of it. The early days of Apple and the entire tech industry was very very different. It was here is a great product that is expensive but we will support you and keep it running for a long time. Now is just get a new one the second it out of warranty
Do people know about Framework? Looks like a Apple. Runs close to a Apple. Quacks like a apple. I mean a apple you can eat really do not quack like a duck now do they. Like Framework even uses Intel CPU's like they did in the old days of Mac books. Well.. Not Power PC days anyways.
The Apple silicon is starting to have competition now from AMD and Intel so even that is not a reason to care about Apple. Mac M1/M2/M3 is not going to be special at all really soon. Even that ARM processor is not going to catch on and leave people stuck with Apple walled garden even harder.
Just leave the Apple and whatever else crap behind. Ubuntu (Apple like) or preferably Linux Mint (Windows like) is the future. Framework going for a reparable Apple look is not something I pay extra for. (Thinkpad is better) But I can see people buying AMD APU's and Intel iGPU laptops going forward into 2024-2026 and ditch Apple. Like Linux is a glued together crap OS barely working. Yet I take the freedom politics BS and whatever over the spyware that is Apple/Google/Microsoft. They barely work anyways so why bother with them when opensource is not going to push AI just to spy on people. I just hope enough people say * to Samsung, Apple etc etc. Just say no to the BS. Run away from AI and keep computers ours.
And phones? Just pay as little as possible and consider it dead and trash when warranty is up. 3years in Europe. So not going to buy a device for more then say $200. Make sure they regret making people avoid paying up the nose for a 'premium' device. Fight privacy and make sure to own cheap devices under warranty when it comes to phones. Clearly we need a warranty of not being * over. And we should be paying for that and not the thing anymore. NOT being * over is the price you should pay. Not whatever the thing actually costs anymore.
You like to replace a $1000 phone when the screen cracks? Or a $200 phone? If you are careful and still crack it 2.5 years after buying it? But you just spend $200? Then you have not lost $1000 that might brake anyways in half a years time due to woopsie update bricked your device! sooory! Maybe $1000 should be enough to get a 10 year warranty Apple.
Make Apple figure out that they should deeply care about repair costs. Since they are making the phone a throw away thing that you barely should spend $100 on. If people care to pay Apple then let them ruing the planet by being wasteful. And let us rest just fight to keep any device we actually own. Or else just do not own a phone? I mean why not?
Watch how ID cards are outlawed and you have to carry a $1000 phone around with you. Making it a legal requirement to pay up for a expensive spying phone since you refuse to accept being *. Is it not a wonderful nightmare we live in? Has to become tech scared and refuse it just to stop this madness. Is it not really broken when you know that is where we are heading?
@@TheDiner50 Framework is doing really awesome things.
Also, kudos to AMD for going in the direction of open sourcing their firmware.
@@DarkDyllon I’m using the term modular rather loosely. I totally agree with your thinking. It’s more that all the components work together to produce the whole device. Engineered from the beginning for repairability. It may be taken more literally like Framework, or perhaps less so, like the ability to replace (or upgrade) the camera module.
For all the “innovation” that goes on with cell phones, the basic shape doesn’t change. So why keep making every single variant different? Modular design in that case maybe about holding to a phone “frame” for several years, and designing to that frame with newer components. Maybe upscale the phone frame to titanium. Everyone seems to get rather excited about titanium.
I think Google could get away with that with their Pixel line.
This is just the beginning of you’ll own nothing and you’ll be happy future. Keep going Louis. We need more individuals like you to help us own our stuff
Yes definitely keep up the good fight! Was so sad when the right to repair bill was neutered in my state of NY, will keep being loud and tell everyone I know about what all these companies are doing.
This is not the beginning. This is the endgame.
Anyone else getting déjà vue. I swear I've seen this title before
I feel like I have seen something like this too
This louis rossman guy is a broken fucking record
Louis' channel is one massive deja vu from 2016 onwards
Oh, you mean his most recommended video that literally anyone who's watched his videos is familiar with? Yeah, that's the point. In summation he references that very video and how ten years on he feels things have only gotten worse despite his efforts, not better.
He goes on to describe scrolling the comments with so many that seem not only happy to bow down for a corporate fist but, to obliviously queef in the faces of people such as him, who are trying to help them out.(my verbiage not his) You know, the kind of people who don't pay attention long enough to get the referenced title. Or at least contemplate why he would post one wth a duplicate name. Surely his file manager and creator platform would make it obvious he was doing so.
@@maebandy you didn’t have to write a whole paragraph 💀💀💀💀
I’m an Aussie - I read the productivity commission report. I was so surprised to hear about it here. It’s full of slave owner arithmetic idiocy, neoliberal brain rot to the nines.
Hope you follow friendlyjordies!!
@Patrick Lyons friendly jordies is an ALP shill. I watch him and appreciate the good journalism but I am a socialist so he isn't really my jam.
The productivity commission is a Labor child and its rotten to the core.
Louis, I'm from South Africa and I must say "Thank you for standing up for the little guy. We need more people that is honest to themself and not to the money and populist. Don't stop"
How are these ever-more-restrictive practices from Apple not "break-able" through anti-trust mechanisms that already exist in laws?
Because anti-trust has to be enforced, those laws are not being enforced and there's no sign of that changing
I called it. Apple pockets the old parts. Probably having those repaired and putting them into other devices, profiting again.
I don't think that's it. Apple isn't disassembling mother boards and reusing the parts to save pennies on newly manufactured devices. What they are doing is removing used parts from the secondary market. They make people in the IRP program send the old parts back in, not so that they can reuse them, but rather so that guys like Luis can't buy them up and use the parts that still work to repair people's devices for cheap. They don't profit directly by reusing the parts. They profit indirectly by making sure that you cannot.
@@AllPainNoGains I'm pretty sure the OC said the same exact thing but in fewer words.
@@andrewvirtue5048 no, OP said that apple is reusing the old parts. I said that apple is destroying the old parts so that nobody can reuse them. My comment directly contradicts the OP.
@@andrewvirtue5048 if you think the OP and I are saying the same thing you really need to work on your reading comprehension.
@@AllPainNoGains Upon re-reading with your newly provided context: you never directly said destroying. You implied it.
I'm not surprised. I once knew a janitor that used to be a certified repair expert for apple. it got so expensive in fees alone that being a janitor was more profitable, so he quit doing it.
Independed fees. Sounds so ridiculous.
now that's a real indictment of the program. jeezus
Called a plumber a few few weeks ago clear the main sewer drain line. We talked for a while after the job and found he used to be a LG and Samsung repair tech but said made so little money that plumbing work made not just a little more but A LOT more than the repair of those products. It even got so bad that they begin to pay pay only per quarter so every 3 months WTF?! how do you live on that? Well he is definitely doing well now as he just bought a brand new BMW M4 lol. He also came at midnight on a Sunday and a holiday weekend so the bill was very high but happily paid it as when shit is backing up into your house its an emergency
@@thewatchersofthewood3530 yea plumbers make alot as much as doctors in many places
9:45 i like how the cat just keeps sitting there staring with intrigue
RIP Louis's muse 90s chair of wisdom. It's was a comfy chair.
Apple never ceases to amaze.
I'm not amazed. This is what I expected. They are in the buisness of selling new hardware, not repairs. They want to sell a new phone or computer to every consumer annually.
@@metgath The consistency of Apple to do such amazes.
I really wish we had a stronger community around used electronics that is similar to older cars that have strong communities around modifying and keeping those cars on the road. In the same way, i wish we had a community like that for used electronics beyond what there is now, at the moment it doesnt feel as accessible as it should. Especially with the crazy e-waste problem we have.
People like having an excuse to spend money on the latest thing.
@@seeibe sure but most people don't have that luxury
@@kylemiwa its not about having the luxury to buy it its about giving in to the FOMO. Ask anyone who uses crapple WHY they have it. 9/10 times theyll tell you its JUST for a status symbol and they are STILL on a payment plan for a phone that is already cracked to hell. Meanwhile im still using a galaxy S8 and the only thing thats ever broken on it is my screen protector.
When I got my first television from Sanyo more than 30 years ago, it came not only with a decent and detailed manual, it also included a large sheet of paper with the complete circuit board diagram. After several years of use, the picture size and the picture position on the TV's screen were no longer accurate and it was time to re-adjust the V-Sync, H-Sync, V-Size and H-Size settings. Thanks to the diagram, it was very easy.
Today, I'm sure, it would be *"far too dangerous"* for any normal user to do this themselves. Just image the high voltages inside a television! (... that do no longer exist since the dismissal of classic picture tubes!)
My dad used to fix TV's back in the day and when the color TV came out he and his friend were the only shop to repair them as NO ONE could fix and calibrate them. They had access to all the factory repair manuals, schematic diagrams, calibration tools, and could even call engineers at the maker of the TV to get help. Was so different back in the day and now is's all a sealed box and when it breaks just buy a new one....
Louis, I don’t know if you know, I haven’t seen this discussed hardly anywhere, but Apple’s self-service repair program STILL does not support any model of iPhone from the iPhone 14 lineup? It’d be great to see that word get out around. If you have already done that then great.
Verizon offered to let me trade in my 13 Pro for a 14 Pro completely free, but I bought this phone because it’s in their self-service repair program. Now I’m afraid of ever upgrading, and especially afraid they may cut the program outright.
I wish I could give my customers a better price to fix their iPhone 12/13/14 line.
Same, we pay 60 per screen, don't even get me into legacy parts
fixing phones is such a pain in the ass, i feel bad for people who do it professionally. at least cars arent glued together yet
@@bradhaines3142 you clearly don’t know cars… it’s worse then that!
I wish no one bought an apple product until they fix their anti consumer practices.
But the i on all apple products stands for idiot. And idiots are in infinite supply.
The whole idea of the program is the same idea that apple had with their parts.
They've made sure that there will be no parts in the market so people could repair their products with - now they are making sure there will be no repairman to fix their products because they'll all face bankruptcy.
The word you are looking to describe this act is: Sinister.
Apple sends you the new part, but you have to send the old one back. So that's the Monkey's Paw twist.
"We believe that the individual customer has the right to repair their own individual Macbook. We said nothing about repair shops."
Making (or at least strongly incentivizing) you to send the old parts back helps apple to further restrict the availability of replacement parts. In all likelihood they are grinding those parts into dust, just to make sure that industrious people like Luis can't use them. Realistically every dollar someone like Louis makes from doing an affordable repair with used parts probably costs apple 10 dollars or more in profits from selling new devices. That's why it's so important for them to make sure you send that old motherboard back to them instead of selling it to another repair shop.
@@AllPainNoGains What angers me most is that grinding parts into dust and remanufacturing them into a new iPhone or whatever is considerably more polluting than letting them be sifted through for components that could be reused by repair shops. Even after factoring in, eg, the fuel burned to ship the parts across the country. 75% of emissions over a product’s lifetime are from manufacturing and recycling, it’s in every environmental report Apple publishes. Yet Apple continues to strongly incentivise consumers and repair shops to skip past “reuse” and go straight to “recycle”. So much for the company that cares for the environment.
I'd bet that it's entirely to prevent these places from reselling the parts. You have to provide broken ones to prove you actually did the repairs. It's just another part of their strategy to prevent people from buying replacement parts.
@@Br3ttM that's exactly what it is. When you're replacing entire assemblies because of one bad part that would normally result in lots of working used parts on the secondary market, but not if those assemblies are being shipped back to apple.
I suggest a new video series called "Louis on vacation", it should be 14 episodes, each just one short video of 10 seconds from each day of you drinking a cocktail on a beach somewhere with palm trees.
Also your cat is looking at you like "my human is crazy, he just talks to himself into a stick all day" and is like "man i hope this guy makes it without a helmet so i kept getting fed". lmao
re: talking to a stick all day.
that is so funny.
imagine if there was a traveling cat, writing abt visits to various human homes. maybe if cats had a network of B&B's. how do cats know talking to a stick is not for everybody?
outer screen repairs are about 60 usd in china, some haggling can bring it down to 50. 90-150 dollars to expand storage up to 1TB. There is a massive price spike for the pros and 13/14 iphones to replace the entire screen.
funnily enough, there seems to be a market in china of these repair parts with daily fluctuating price points that are indpendent from apple. Way cheaper and they provide services via orders on app/ website and they com to your door for fixes
IMO, If "the Woz" in charge of Apple, then I think Apple would be more open to repair as Woz thought that was the best for customers. Steve Jobs wanted - and got - a closed system...
Too bad that plane crash in 1981 shook up Woz to where he basically left Apple.
I wonder how much of Apple's crappiness is due to Tim Cook. If Jobs were still around, would Apple being doing all this serialization stuff?
@@herrfaust2020 IMO, most likey as serialization is a barrier to repair which can be linked to customization.
Yes, too bad about that crash...oh yes please a new conspiracy tunnel to dig my way through sanity for in hopes of finding truth. This is why some people have that fear of looking at tiny holes. They have brains already well divot-ed. Is that a word? I dunno know CaddyShack probably has the answer. Released in 1980 just prior to the crash...😂
Sorry my approach to agregious acts of inhumanity is levity.
Louis, don't let the vocal minority dissuade you from the great work you do. That's the trap that politicians get themselves ensnared in. The person screeching in your ear (internet trolls, apple fanbois, shills) are always going to be louder than the quiet, heart-felt "thank you's" that the majority of folks like myself have for your efforts. Think of it this way: The louder they are screeching means the more you are winning.
The “louder means they’re losing” only works if their “loud screeching” has the opposite effect of what they want.
If their “loud screeching” demanding legislators to massively limit our ability to repair stuff *actually gets legislators to massively limit our ability to repair stuff,* that would mean they’re *winning,* not losing. And it won’t matter if they’re the loud minority; if the loud minority wins, the quiet majority loses.
That said, the battle is far from over. *We need to be just as loud and clear as these Apple shills about wanting the ability to properly repair our stuff! Drown out the loud Apple-shilling minority!*
never give up! you're up against the richest company in the world. it's awesome that you've been able to make the progress that you've made. keep going!
These companies are increasingly taking away are ability to be self-sufficient.
Big ships take a lot of energy and effort to turn around. The anti-consumer and anti-repair ship is a juggernaut but it'll turn. Once it does, it'll be even harder to turn back around so long as its direction is kept true again.
Apple "IRP" program looks very anti-competetive anti-market thing. "You can't stock parts, we can. You are not allowed to stock parts."
Hope you're doing well Louis. It's really nice knowing that you're fighting for everybody, even those who oppose you due to propaganda.
Core recycle credits are pretty common in automotive. It makes sense if you’re replacing entire systems like a transmission or a mainboard. It’s completely unworkable if you’re replacing a single component like a spark plug or voltage regulator. For some other parts like batteries it can make sense if the retailer doesn’t actually pay for inventory until sold to the end customer.
What makes more sense (to me) than core charges is a buyback of old parts which is not coupled to purchase of a new one.
I feel 4 u brother. Ur seeing the effects of the systematic dumbing down of the population. But please keep up what ur doing. U are an inspiration to many. Trust me on that brother
Almost all the of the Apple hardware I have has the special 4 year AppleCare + extended warranty with no service fees. This means when I spill my coffee on my laptop, run over the iPad with the car, Shatter the display on the 27" iMac by the kid pulling it off the desk it's just repaired and I pay nothing for the service. This is not offered to regular consumers and totally changes how you view the products and company. When you are under contact and everything is covered very very different feeling and if I did not have that would not have Apple products.
Bless you sir;
As someone who has endeavored to only own what I can fix myself, I've developed a broad skill set and variety of tools.
Modern electronics repair has become untenably locked down. I loathe telling people who ask for help that it's cheaper and easier to buy new than fix what you have.
Someday the average person may succeed against corporate personhood, and I hope that it is within my lifetime; but it won't happen without people like you continuing to fight for what you know is right, despite what people feel that they want.
I have a set of Model Twos and Model Ones, also Richard Vandersteen graduated with my mom from Hanford High School. They still rebuilt and resock legacy speakers but you have to get them back to the plant.
I do warranty work for a split type AC importer. Their way of working is that they send me the spare part and bill me for it. Then I go and do the warranty work, I bill them back the hours (that they say how much I can bill according to their pricelist) and the parts and I'm supposed to add 10% on the part when I bill them back. I guess it grows their turnover
Louis : right to repair
Cats : right to destroy
How is this not the top comment?
Additionally, children same.
When they feel ignores they will quite tactically make your prized possession their mark. You must covet the scratching pad before they will care to destroy it. It provides no secondary stress relief to draw their claws through something permissed.
My 13 Pro Max is the first foray into Apple. Their customer service in the store is second to none, something I also discovered with Starlink. But everything extra I want costs a little money, and it adds up. I can't use MP3 files and make my own free ringtones. I like the finish. I like the returns policy if I don't like something (like the clear but very slippery case). At changeover, I'll shop around though. It's a lovely phone. My iPad mimi is great. If Elon makes the Pi phone, that would interest me greatly. Access to Starlink would be perfect here in rural South Australia. Thanks for these insights Louis, And sorry for your loss.
People: We want repair!
Apple: We have repair at home!
Repair at home is Apple IRP
I've been watching your channel for years now and I remember the good old days. It is truelly disheartening that less can be done now than years ago.
Louis, what you're doing is important gor the whole world! Please don't give up, you're a source of inspiration to many. Cheers from Mexico City!! Hopefully, now that you're in Texas, you might want to go give some talks about right to repair in Northern Mexico, you'd be surprised how much people follow your work
Apparently the author of the post about BGA has never seen KrisFix-Germany’s channel, or any of the other many channels that have professional BGA rework stations. Do you think he would be doing this if the out-of-warranty repair didn’t fix the issue for good? Unbelievable. Some people just suck lol
We appreciate your efforts Louis!
Hang in there louis! We believe in you
Fuck those end users that don't appreciate you
I went to reddit once to read about a topic.
There was more hate and vitriol than you would expect at a KKK rally.
I've never gone back.
-
If reddit is exhausting your give-a-shit, take a break from that cesspit.
Apple cultists truly are something else. Apple Kool-Aid must be pretty good if it can shut down critical thinking and convince the partakers that Louis Rossmann is a conspiracy theorist.
You can't for a moment even assume they are human and if they are that there online sentiments aimed at provoking one satisfying response or another, would ever be one they'd have the spine to stand behind repeating in person. I imagine nearly every obtusely priggish, niggler out there to be squishy, translucent, necrotic, parasitic fetuses that without the host body to suckle off of, would dry up, fall off and die.
Don't let em suckle off your teats!
Nice, a brown sofa! Reminds me of another old school youtuber, the one i watched the first video of here on this platform, Ashens :p And yes you're right. The repair program is nothing more than a joke! Old stuff, like a microwave from the late 80's used to come with schematics inside the device with extended details on every component in it, but now? We even have disposable powerbanks nowadays, so we are living in a throw away time period. Fixing devices, what is that?? Just buy a new one, i gave up on fixing devices for anybody else, just because people don't have patience or are polite enough to say "thank you" after a discounted repair.
Hey man, Wanted to say you're one of my heroes. Just talked to my dad about cool people last night and you came up. Thanks for fighting the good fight.
I also have a cat around the yard. It was a stray that my dog picked up, and it stays outdoors, therefore it's not always present, but stays a lot of the time at our home every day, so I'll claim that it's ours. Initially it only trusted the dog, but it's since befriended everyone here before my dog passed away.
Well, it's been around two years since my dog brought it home, and it still doesn't understand that scratching is a no-no. So far, it hasn't destroyed any object, because it's an outdoors cat, but it always scratches me when I cuddle it.
I've tried everything, giving it something to scratch or reacting in different ways to the scratches, except for beating it up or screaming more than the "ouch" when it happens. I know those won't solve anything, I'm saying it in advance before anyone assumes I beat that guy up. It can scratch anything it wants outside, why do my arms have to be the ones suffering?
None of our dogs have done that. We had one that would chew up slippers, desks, anything it could get its hands (?) on. It even stole the car number plate to chew up, which we didn't notice before someone awkwardly questioned why our car didn't have a number. However, it never chewed ME up. No dog ever has. What's up with the cat scratching?
Also, yeah, apple sucks. They can screw over any competitor who joins their repair program. It somehow makes you wonder why people would even join it, but I understand that they were likely fooled into it by being promised the "good stuff" (apple parts), which is hard to come by without connections. But the price for it makes it so much not worth it, and they probably should drop apple repair altogether, and focus on repairing something else, especially if they're just starting out. Now, I wonder which companies actually do let you get parts under reasonable conditions.
It feels like if you were required to change the entire engine of your car, just to get a new air filter, because the car manufacturer doesn’t allow the air filter company to sell the filter to auto parts stores.
The only way to get the new air filter is to go direct to the car company, and give them 10,000 dollars for an entire engine.
Thats what this feels like.
I recently did an upgrade from the shipping OS to MacOS Ventura on an M1 MacMini and the upgrade killed the Thunderbolt ports It was connected to a TrueNas Scale server via Thunderbolt networking and an external Promise Raid and APC power conditioner. It was this way since new and not 1 crash, freeze, or moment being offline as a SMB share and TimeMachine backup location and was really very impressive. The moment after the reboot the RAID was offline and could not access the NAS. After much poking found the Thunderbolt ports were dead.
Called Apple and setup for service and lo and behold this Mac somehow did not have extended warranty on it as there was a mistake in the original order by me. The repair quote was $500 for logic board replacement. Tried to argue that this software update caused the original issue and Apple should repair it at no cost, that did not fly and went up and down the chain of command at the store corporate and such and no luck. The store manager said they would look at it and see if they can recover the ports.
Got a call it worked and was done, after pickup the computer got flashing orange SOS light so it seems the firmware is now bricked also and the only way to recovery it is though the THUNDERBOLT ports that are dead. Again tried to argue that its worse now that before I brought it in and eventually gave up and paid for the repair as it's a 2TB, 16GB of ram and 10GBE so repair is much less then a new one. Even called Rossman Repair to see if they could do anything as maybe a fuse on the logic board blew (I am sure the use case of my machine is not typical) but they have no schematics or anything for this M1 machine so they could not help. Going to keep poking Apple as maybe someone can help but will not hold my breath!
Have an upholstery job performed on your rocking chair - choose bullet proof fabric.
You need to appreciate the design choices your cats make.
Alternative throw a nice ikea curtain over it - tug it in, then nail it around the bottom wood frame, cut of the excess, keep those to cover new scratch patterns.
But with your hourly salary DIY might not be the route to go, economically.
need your nut sac shaved?.... choose Bic close shave you will love how your sac feels...
I just spent three days working with them on trying to fix my MacBook Pro. I knew more than they did and I ended up figuring it out myself. Keep exposing! Keep spreading knowledge!
Yesterday I repaired my first phone screen. I picked a broken Pixel because it's one of the only ones that originial screens are available for. It was a wonderful experience seeing the phone light up again.
I think they need a class action extortion charge for their shady practices. I honestly think this is very close to extortion.
Love your exposure of this nasty trick Apple is doing!
When you first get your new chair, cover the spots where your kitty would usually scratch with double side scratching tape which can be found in pet stores or online. Your cat will find this very unpleasant to touch and wont scratch there.
Leave the tape in place before removing it for a month and your cat will automatically avoid those places.
It breaks their habit of returning to the chair without harm, and they won't blame you!
Yes, you may not be able to use that chair, depending on the cats favorite scratching areas, but worth the wait.
Another help is to start by putting a scratching post near the chair, so they have easy alternative.
NO ROOM FOR ETHICS WHEN GREED IS IN CHARGE!
How far along & advanced could we be as a society, if Sh*tty companies like apple did not have their way! I will NEVER support Apple in any way and have NEVER done so! (To the point where I despise them so much, I close & restart any ytvideo that loads that frustrating "if I switch to apple..." Ad)
You are a good man that decided not to do nothing, and (I'm sure) many of us more technically minded, non fanboys, understand and agree with your views unequivocally! You are so right and I stand behind you.
can anyone helps me, between Acer, Asus, Dell, HP, Lenovo & MSI laptops which brand is the most repair friendly? or theyre all just the same?
I am old and have done things with daughterboards that some would wonder why. With the SMD components, it is hard to even create an equivalent circuit and manufactured board that could be placed as a full replacement of the individual ICs that Apple has licenced to be the only buyer for. In the old days, a specialty chip from say Texas Instruments that cost well over $50.00USD ( plus shipping and tax if you could find a place to order it, including direct from them ) could be replaced with up to 12 parts ( including bypass capacitors and pull up resistors ) on a prototype board and wire wrap socket so it could physically plug the board in as a replacement of that one IC. We can't do that where the space is measured in millimetres height and barely even lets the ' original ' part fit in that phone/tablet. It looks like we need to pressure the manufacturers into not taking these Apple deals without a " Date of completion " as they could still make those chips, just not sell to anyone not Apple allowed and some of those are very innovative and could change some of the market for how they use parts as well as actually lower some part counts. My Canadian view is we need to start bugging the manufacturers to end the contracts or have them with no longer than 3 year terms with no option on renewal. What Apple product that is more than 3 years old does Apple still support?
Hi Louis. I have been following you closely for some time now and your views are so spot on. I have a Third Party Maintenance Company in Australia and New Zealand. It was started 30 years ago and we specialised in IBM Midrange and Mainframe Systems. It now supports IBM, HP, Dell, Lenovo, Netapp, Cisco, Fortinet, Oracle and more. The issue of right to repair has always been a major problem for us and we are constantly reverse engineering and coming up with new ways to get around the manufacturers road blocks to gain access to firmware, manuals, activation keys and parts and every time we come up with ways to bypass their roadblocks, they just put more roadblocks in place. Australia was challenged by the Automotive industry for trying to exclude independent mechanics from repairing cars. The Mechanics had a win of sorts. We have challenged the law a few times but given Australia's population is on 27Million people it is hard to get support. We applied to be an Apple Authorised Repair Provider and it is very limited and they make it difficult to be able to provide a better service than Apple. It is impossible to provide quality service to the end user. Australian Government is just not able to understand the situation and our system of government just does not have enough power to stand up to the Tech Giants. I fully support your views and will help if we can. My Company name is Interactive Pty Ltd. www.interactive.com.au. Great work mate.
Did you remove the hipass on the mic?? love the blue but its boomy
Who is John Galt 😁 You doing great work Louis 😘
Worth mentioning; You can legally rewrite the agreement for joining the ARP, underline additions and strikeout removals, sign it, and submit it. If accepted then your changes apply to you and you alone. If accepted then they cannot nullify the contract without penalty unless the contract still gives them that right. Document everything, have it notarized, and hold onto the copies in case they try to photoshop your signature onto an unaltered document for their own records.
Years ago I worked for a Motorola repair center but it was a third party company who helped with the repairs with 3 specific products. They were a small company and Motorola decided to start sending items for repair that they weren't even trained or qualified to handle. At that point the owner had no idea what to do since he was new to the business. Not only did we have repairs that were public facing like cell phone and watch repairs, we had this corporate giant ready to end their contract because we couldn't handle their truck loads of repairs. That was never in the agreement to begin with. We had to refuse delivery on these trucks and the truckers were angry about it. Who authorized these deliveries without notifying us first?! Basically motorola decide he worked for them and figured they can put more work on this guy and work for free. I had little knowledge of the initial contract but it was a contract that handled the United Parcel Service digital signing boards in 2005. Motorola started sending Razer flip phones by the thousands like we were a refurbish center.
Yeah, they think of the sofas as wood, I think the only option is to use a couch made out of wood, or cover the areas where they scratch with wooden boards.
I can tell this wouldn't be viable for everyone, but I wonder if you could get around the parts markup issue by buying broken devices in advance and sending the parts back to apple so that you could stock parts without the markup. They'd probably clamp down on that immediately by requiring a work order with the parts order like they do with AASP's, but it might be something
I'll never forget when Apple was doing those free battery swaps. They disabled my home button because I had an aftermarket screen installed on the device.(installed months prior and everything had been working flawlessly like always) I had to go in and argue with their "lead genius" who was shaking with her iPad in her hands while I sternly told her "the home button was working when it came in and YOU disabled it because of an aftermarket screen? I did not approve you to do this I simply brought it in for a battery. While aftermarket screens CAN have problems, your company chose to make this a problem not the other way around." Perhaps one of the most eye opening experiences I've ever had and somehow they've been going downhill ever since.
Man that is messed up! I am still poking at Apple for bricking my MacMini when the thunderbolt ports died, brought it in mostly working and left totally dead.
You're right, it's depressing, what they're doing. Keep plugging away though.
Kitty knows the good stuff and refuses to compromise on the quality of her scratching posts!!!
What would a bill look like that would not just alleviate some of these business practices in the short turn, but demotivate big business and investors from ever considering going with these types of anti-consumer strategies in the first place?
please louis don't give up. I was already intested in fixing things before I started watching your channel and only in the past three years I've started telling people more about the things in terms of repair issues I've had and how basically most tech these days is hardly fixable by a non-tech. And a few people have started to care... some people are starting to care and that's what you need to keep in mind. It'll take time maybe even a lot of time but it'll be worth it in the end
This all is not new. I worked for the largest independent Apple retailer in America and service center back in 1999 - 2010 Apple was always a pain to deal with, slow payments for labor, processing for swap of parts. And the parts were sooooo expensive. $1,100 for a 9gb scsi hdd from Apple when the Maxtor drive was $300. But the gear was great and worth purchasing, PowerBook G3 with 14” and swappable batteries, PowerMac G3 Tower, iPod, iMac CRT it was all really good stuff. Now its not like this and you can get better products from many many others.
Also the Clone computers were pretty cool. PowerComputing, Daystar, hell Motorola had a 5 YEAR warranty on the computers people would come in to recycle them and we were like hey this is under warranty you want to fix it then the customer was like WHAT? lol.
I am a committed user of Apple products, but even I completely disagree with their outlook on third party repair. Surely, if you as a user take your phone off to a repair shop that then does a terrible job, that's on your repair shop for badly repairing the phone, and on you for choosing that shop. It's not Apple's job to worry about whether we, as users, would be okay repairing our own products.
Never give up Louis, yes its ok too get depressed about this stuff, but it is never ok too give up!, I feel you are getting somewhere, and making more people aware of the repair problem, p.s I have a black cat that drives me nuts as well, please keep going :).
Louis, what's really is so many of these devices only need a $5-$10 part and an hour or two of TLC to keep them out of the e-waste stream for a few more years.
We have the same problems in autoparts though. I've taken my truck in to get repaired and to diagnose a different problem. Keeping in mind I can do most of my own repairs and had just replaced everything in the belt-train (alternator, water pump, idler pulleys, power steering pump, etc) Official diagnosis from the mechanics shop was that there was a coolant leak from the weep hole in the water pump. Suggested replacement of water pump. Now, this water pump had less than 500 miles on it at this point and was brand new....but no, needs a new water pump. I declined the service, took the water pump out to realize, oh I'm a dumbass and squished the $1.34 gasket incorrectly which caused the pump to not seal correctly. So, $94 water pump or $1.34 seal. That seal would have been even cheaper if I'd been in a position to order one online. Too many mechanics these days are quick to replace parts willy nilly rather than try and actually diagnose the problem and fix the problem.
You cost your labor at zero, whist the garage needs an actual skilled mechanic to take apart and repair. It's easier to hire a monkey who just needs to learn how to swap parts.
To be fair, they didn't have the knowledge you did. In many cases their diagnosis would have been correct.
@@nicholasvinen I told them that when it got brought in, which is explicitly why i denied them that work and just acknowledged their diagnosis.
@@shanecook9653 No, I wasnt looking at cheaping out and skipping paying them for labor. The labor would have likely been the book rate regardless of the fact if it took them the 30 mins it took me. But add $94 onto that and the fact that a perfectly good part would now be in the dump. And by perfectly good, I mean brand new.
Kinda seems that both of you commenting have missed the point. Louis was complaining that he, as a repair person, didnt have the ability to do component level repairs so that he can replace the $5 actual broken part vs the $800 whole motherboard. And this is *the same exact thing* A $1.34 seal/gasket/o-ring vs a $94 part. If I had said yes, would they have seen the pinched seal and gone "oh, we can just do the $1.34 fix instead"? No, they were authorized to swap parts, not fix problems. And I get that's the easy way out....I really do.....but part of getting a skilled and certified mechanic is to get someone skilled at diagnosing and troubleshooting and repairing. Not a low-skill part swapper.
@louisrossman have you tried eukalyptus oil extract? mix a couple drops with water and put in a spray bottle. in my experience its like kryptonite to kitties (dont spray them! spray the objects of interest)
darn technical difficulties.
Hey Louis. I have a very simple solution to the scratching post problem. You can buy scratching mats. I cut those up and sew them to the key places on the furniture my cats like to scratch :)
Oh ps... I hope you know your video and efforts don't go unseen for every naysayer & shill out there their are 2 that support you and what your doing keep pushing forward, it will be hard but fighting tyranny has always been hard but we can't give up or they will win & we can't let that happen...
That ending hurt a bit. I did learn something today, but it came at Louis's expense.
They make stick on kitty scritchers, scratch posts, etc in case you didn't know. You should be able to attach them to whatever pieces of furniture, like your chair and your speakers. I'm not sure how strong the adhesive is but I'm sure you could find an effective solution to that. As for how it would affect sound quality that I cannot say. I'm sure some of it would depend on where/how you would attach anything to the speakers.
Hey Louis, since you mentioned you have expensive speakers, I'm gonna assume you have a high end turntable also? I'm guessing your a VPI owner, or maybe Rega?
Try claw caps, they're better than declawing and work better than clipping
that's why you wrap your old furniture that the cat destroys in cat scratching rope so they go for it instead.
😂 the kitty scratched messed up the couch
several years ago (over 10), a national radio broadcaster set up a charity service. "Ö3 Wundertüte" (Austria 3 wonderbag). essentially, put in your old phone, send it to them, 3€ go to a charity.
make it 20$ for the US. and wait for the old and broken phones that people don't can or want to repair to flow in. sure, give the money to a charity and gut the phones for spare parts.
main issue: probably no one will send off their brand new phone to that service. but a few years later? there are people out there who seriously don't care.
could be an idea to get spare parts.
I despise apple..
I like apple like I like tooth pain
@@rossmanngroup only sometimes when she is into bdsm?
@@rossmanngroup apple can't give you a painkiller prescription though.
@@rossmanngroup I have tooth pain and Apple is sometimes worse. 😆
Louis, you said something about keeping data and the motherboard repair thing. Pretty soon keeping your data and problems with data will be a thing of the past. I'm finding that more and more customers have their iCloud drive enabled and I'm able to restore their Macs from that. I know we all HATE subscription services, but this seems to be a more common thing.
Honestly Luis, at some point people have to take responsibility for their own actions. You've done all you can and made tremendous strides, but if people want to stay ignorant and make it easy for these companies to keep fleecing them, people deserve what they get
Sadly, I'm not surprised, but I always try to be hopeful...
There are people that will line up to be scammed, but don't forget there are also people that won't. I never bought a single apple product, i always advice my friends to not buy apple products, and i'm happy there's people like you fighting so that every company doesn't turn into apple.
It's a futile fight. My cats picked one chair as their scratching post so I conceded. Happy cat, happy life.
You can try putting catnip on scratching posts? Also maybe in combination with limiting access to the room where stuff is not supposed to be scratched.
Ooof, im glad i watched this. Im going to switch over as soon as possible. I always felt they were just out to get peoples money with the way they do business.
I generally suggest catnip oil on the scratchables (the cat post and the like).
Man, I really appreciate all that you do for us regular consumers. Most people just don’t understand the fuckery that’s going on.
"Technical issues with our cat" is a great line.